Gateway 9515 Quick Start Manual
User Guide
Gateway 9515 Server
Contents
1 Checking Out Your Gateway Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
I/O panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Hot-swap backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
SCSI backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
System Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2 Setting Up Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Mounting your server into a cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Installing the bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Removing the server from a cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Configuring the RJ-45 serial port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Initial hardware settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
3 Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Gateway Server Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Local control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Identifying your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Updating the baseboard management controller firmware . . . . . . . . . . . . . . . . . . . . . . . . . 37
Updating the FRU/SDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Using your System Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
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4 Installing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Removing and installing air ducts, air dams, and baffles . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Removing the processor air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Removing the processor air dam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Installing the processor air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Removing the air baffles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Installing the air baffles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Installing and removing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Installing a diskette in a converted hard drive bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Removing a diskette drive from the converted hard drive bay . . . . . . . . . . . . . . . . . . . 60
Installing a CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Removing a CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Installing a tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Installing the SCSI sixth drive option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Configuring your onboard RAID solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Filling empty drive bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Memory online sparing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Installing and removing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Removing and installing the PCI riser assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Removing and installing a PCI riser connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Removing a PCI expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Installing a PCI expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Replacing the fan module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Replacing a system fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Installing a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Installing an Intel Management Module (IMM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Replacing a power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Replacing the power distribution module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Replacing the hot-swap backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Replacing the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
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Rolling BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
6 Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Additional beep codes provided by optional Intel Management Modules . . . . . . . . . 130
LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Diagnostic LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
CD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Modem (telephone dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
A Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
PCI interrupt routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
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B BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
C Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
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Chapter 1
Checking Out Your Gateway
Server
■ Locating drives, ports, jacks, and
controls
■ Locating system board components
■ Available help resources
1
Front
Hard drive bay
(or optional
diskette drive
bay)
Slim-line CD or
DVD drive
Hard drive
bay
Hard drive
bay 6*
Tape drive bay*
(optional kit req’d)
Control panel
(standard)
Hard drive bay
* Optional tape drive installation also requires hard drive bay 6 because of the height of the tape drive.
Hard drive bay
Hard drive bay
2
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Control panel
LAN 1 activity indicator
LAN 2 activity indicator
Video port
Power
button
Power/
sleep
LED
Non-maskable
interrupt
button
(recessed)
Hard drive
activity
LED
System
status LED
USB port
System ID
button
System ID LED
Reset
button
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3
Local Control Panel (LCP) with LCD screen (optional)
USB port
USB port
Reset button
Hard drive activity LED
LAN 1 activity LED
LCD screen
Menu scroll up
Menu scroll down
Menu scroll left
Menu scroll right
System ID LED
Power/sleep LED
Power button
System status LED
LAN 2 activity LED
4
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Back
I/O panel
Low-profile PCI
expansion bays
I/O panel
Full-height, full-length
PCI expansion bays
Redundant power
supplies (second
power supply
optional)
Power
connectors
PS/2
mouse
Keyboard
Serial
port B
(RJ-45)
LAN 1
and 2
jacks
Serial
port
Video
port
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USB
ports
Diagnostic
LEDs
ID LED
External
SCSI
connector
5
Interior
Memory slots
CPU 1 with
heatsink
Fan modules
(4 standard)
Fan modules
(4 optional)
PCI slots
Power supply cage
6
Power distribution
module
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SCSI
backplane
Drive bay
area
System board
t
Connectors
Control panel
34-pin
Control panel
50-pin
Power
connector
ATA -1 00
connector
System fan
Diskette
System fan
+12V CPU
power
CPU
socket 2
CPU
socket 1
Control panel,
diskette, IDE -
100-pin
SATA
ports
USB
header
IPMB
USB
header
SCSI
channel A
Intel Management
Module (IMM)
connector
ICMB
Serial A
header
SCSI
channel B
Battery
PCI riser slo
(full-height)
PCI riser slot
(low-profile)
I/O panel
CPU 2 fan header
CPU 1 fan header
DIMM sockets
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7
Hot-swap backplane
SCSI backplane
SCSI
channel A
connector
OPT
connector
Opening for
optional
sixth drive
board
Fan
distribution
cable
connector
Flex cable
connector
Backplane
power
connector
8
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Getting Help
In addition to your operating system’s documentation, you can use the following
information resources to help you use your server.
System Companion CD
Use the System Companion CD to access file utilities, Windows 2000 Server drivers, and
documentation for your server and its components. For instructions, see Using Your System
Companion CD.
Gateway Web site
Gateway provides a variety of information on its Web site to help you use your server.
Visit the Gateway Web site at support.gateway.com for:
■ Technical documentation and product guides
■ Technical tips and support
■ Updated hardware drivers
■ Order status
■ Frequently asked questions (FAQs)
Telephone support
You can access a wide range of services through your telephone, including customer service,
technical support, and information services. For more information, see “Telephone
support” on page 122.
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Chapter 2
Setting Up Your Server
■ Using your server safely
■ Installing your server into a cabinet
■ Starting and turning off your server
■ Setting up your operating system
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Setting up the hardware
To make sure that your working environment is safe:
■ Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back
of the server for cabling and air circulation.
■ Use the instructions on your server’s setup poster to set up your hardware.
■ Use a grounded (three-prong) surge protector. A surge protector helps protect against
AC power fluctuations. For additional protection from power outages, we recommend
that you use an uninterruptible power supply (UPS).
Caution Your server comes with 3-wire AC power cords fitted with the correct
plug style for your region. If this plug does not match the connector
on your surge protector, UPS, or wall outlet, do not attempt to modify
the plug in any way. Use a surge protector, UPS, or wall outlet that
is appropriate for the supplied AC power cords.
■ Avoid subjecting your server to extreme temperature changes. Do not expose your
server to direct sunlight, heating ducts, or other heat-generating objects. Damage
caused by extreme temperatures is not covered by your warranty. As a general rule,
your server is safest at temperatures that are comfortable for you.
■ Keep your server and magnetic media away from equipment that generates magnetic
fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on
both diskettes and hard drives. Even a telephone placed too close to the server may
cause interference.
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Important Keep the server boxes and packing material in case you need to ship
the server.
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Protecting from power source problems
Surge protectors, line conditioners, and uninterruptible power supplies can help protect
your server against power source problems.
Surge protectors
During a power surge, the voltage level of electricity coming into your server can increase
to far above normal levels and cause data loss or server damage. Protect your server and
peripheral devices by connecting them to a surge protector, which absorbs voltage surges
and prevents them from reaching your server.
Caution High voltages can enter your server through the power cord, and the
modem and network connections. Protect your server by using a
surge protector. If you have a modem, use a surge protector that has
the appropriate type of modem jack. During an electrical storm,
unplug the surge protector and the modem and network cables.
When you purchase a surge protector:
■ Make sure that the surge protector meets the appropriate product safety certification
for your location, such as Underwriters Laboratories (UL).
■ Check the maximum amount of voltage the protector allows to pass through the line.
The lower the voltage, the better the protection for your server.
■ Check the energy absorption (dissipation) rating. The higher the energy absorption
rating, the better the protection for your server.
Line conditioners
A line conditioner protects your server from the small fluctuations in voltage from an
electrical supply. Most servers can handle this variation, called line noise, without problems.
However, some electrical sources include more line noise than normal. Line noise can also
be a problem if your server is located near, or shares a circuit with, a device that causes
electromagnetic interference, such as a television or a motor.
Some surge protectors and uninterruptible power supplies include simple line-conditioning
capabilities.
Uninterruptible power supplies
Use an uninterruptible power supply (UPS) to protect your server from data loss during a
total power failure. A UPS uses a battery to keep your server running temporarily during
a power failure and lets you save your work and shut down your server. You cannot run
your server for an extended period of time while using only the UPS. To buy a UPS, visit
accessories.gateway.com
.
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Mounting your server into a cabinet
The cabinet mounting hardware included with your server should be used with standard
4-post cabinets that have front and back vertical posts. The L-shaped cabinet mounting
brackets can be used for mid-mounting on a 2-post cabinet, but that procedure is not
covered here. If your cabinet is a different type, obtain mounting hardware from the
cabinet manufacturer.
Caution Before attaching cabinet accessories, make sure that the server is
turned off and all power cords are unplugged.
Caution The cabinet must provide sufficient airflow to the front of the server
to maintain correct cooling.
Rackmount kit contents:
■ Server rails (2)
■ Cabinet rails (2)
■ L brackets (2, not used for this type of installation)
■ Fastener pack (1)
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■ Small screws (4, #6-32 × 3/16-inch)
■ Medium screws (8, #10-32 × ½-inch)
■ Large screws (2, #10-32 × 7/8-inch)
■ Disk guides (2)
■ Handle spacers (2)
■ Nut bars (4)
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To mount your server in a cabinet:
1 Remove the two screws from each handle, then set the handles and screws aside.
2 Align the slots in a server rail with the studs on the side of the server, then engage
the slots with the studs and slide the rail back until it stops.
Locking screw hole
Server rail
Slot
Locking screw hole
Mounting stud
Locking screw hotel
Slot
3 Align the locking screw holes in the rails with the threaded screw holes in the server,
then install two locking screws through the each rail.
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4 Place a disk guide over the disk guide screw hole towards the back of the server.
Disk guide screw hole
5 Install a small screw through the disk guide and tighten the screw. Attach the
remaining disk guide on the other side of the server.
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Disk guide
Disk guide screw
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6 Attach a nut bar to the inside of the two back cabinet posts using medium screws,
but do not completely tighten the screws (leave them loose enough to allow insertion
of the cabinet rail in the next step).
7 Insert the slotted foot at the back of each cabinet rail between the nut bar and the
post, then tighten the screws.
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8 With the front of the server facing you, lift the server and insert it into the cabinet
from the front, then position the disk guides so they fit in the cabinet rails. The
Gateway 975 server is shown as an example.
Warning Lifting the server and attaching it to the rack is a two-person job. If
needed, use an appropriate lifting device. A fully loaded Gateway
9515 server weighs about 60 lbs. (27.2 kg).
9 Push the server toward the back of the cabinet until the fronts of the server rails touch
the front cabinet posts.
10 Attach one of the server rails to the front cabinet post using two of the medium screws
and one nut bar, then attach the remaining rail to the other cabinet post. The Gateway
955 server shown as an example.
Caution Screws are required to support the front of the server. You must
support the server while installing or removing the front screws and
while sliding the server on or off the cabinet rails.
11 Follow the instructions in “Installing the bezel” on page 19 to attach both handles
and secure the server into the cabinet.
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Installing the bezel
Important The bezel is held in place by the server handles. If you are not
installing the bezel, you do not need to install the handles.
To install the bezel (optional):
1 With the server pulled out from the cabinet, align the holes in the handle with the
holes in the front sides of the server.
2 Attach the handles to the sides of the server with two mounting screws on each side.
Mounting screw
Mounting screw
3 Push the server, with the handles attached, into the cabinet to determine which holes
in the front posts of the cabinet that the holes in the handles will line up with.
4 Install the mounting nuts (nuts equipped with spring clips that come with most server
cabinets) into the holes in the front posts of the cabinet.
5 Push the server into the cabinet again.
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6 Use two screws through each handle to secure the server to the cabinet posts.
Mounting hole
Mounting hole
7 Remove the bezel lock keys from the inside of the bezel, then snap on the bezel with
the control panel area at the top right.
8 To lock the bezel, insert the key into the lock and rotate it ¼ turn clockwise. To unlock
it, rotate the key ¼ turn counter-clockwise.
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Removing the server from a cabinet
To remove the server from a cabinet:
Caution Screws are required to support the front of the server. You must
support the server while removing the front screws and while sliding
the server off the cabinet rails.
1 Remove the screws through the handles that hold the server in the cabinet.
2 While supporting the server, slide the server out from the cabinet until it stops.
3 Press the slide release latches on both sides of the server, then pull the server the rest
of the way out of the cabinet.
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Starting your server
Before you start your server for the first time:
■ Make sure that the server and monitor are plugged into a power outlet or surge
protector and that the surge protector (if you are using one) is turned on.
■ Make sure that all cables are connected securely to the correct ports and jacks on the
back of the server.
Caution When you connect peripheral devices to the server, make sure that
your server and devices are turned off and the power cords are
unplugged.
To start the server:
1 Turn on any peripheral devices connected to the server.
2 Press the power button.
Power/sleep LED
Power button
System fault
LED
Reset
button
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When the
It means...
power/sleep LED is...
Green (steady on) The server is turned on.
Green (blinking) The server is in sleep mode.
Off The server is turned off.
When the system
It means...
fault LED is...
Green (steady on) The server is operating normally.
Green (blinking) The server is operating in a degraded condition.
Orange (steady on) The server is in a critical or unrecoverable condition.
Orange (blinking) The server is in a noncritical condition.
Off POST failure or full system stop.
If nothing happens when you press the power button:
■ Make sure that the power cable is plugged in securely and that your surge protector
(if you are using one) is plugged in and turned on.
■ Make sure that the monitor is connected to the server, plugged into the power
outlet or surge protector, and turned on. You may also need to adjust the monitor’s
brightness and contrast controls.
■ If you cannot find the cause of the power loss, contact Gateway Customer Care.
For more information, see “Getting Help” on page 9.
3 The first time you turn on the server, any pre-installed operating system may begin
asking you for configuration settings. See your operating system’s documentation for
instructions on configuring advanced settings for your specific network.
Understanding the power-on self-test
When you turn on your server, the power-on self-test (POST) routine checks the server
memory and components. If POST finds any problems, the server displays error messages.
Write down any error messages that you see, then see “Error messages” on page 125 and
“Beep codes” on page 128 for troubleshooting information.
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Turning off your server
Every time you turn off your server, first shut down the operating system. You may lose
data if you do not follow the correct procedure.
To turn off the server:
1 See the operating system’s documentation or online help for instructions on shutting
down the operating system. Whenever possible, you should use the operating system’s
shut down procedure instead of pressing the power button.
Caution The power button on the server does not turn off server AC power.
To remove AC power from the server, you must unplug the AC power
cords from the wall outlet or power source. The power cords are
considered the disconnect device to the main (AC) power.
2 If your server did not turn off automatically, press the power button.
- OR -
Press the reset button to reset the server.
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Configuring the RJ-45 serial port
The RJ-45 serial port connector can be configured to support either a Data Set Ready (DSR),
or a Data Carrier Detect (DCD) signal. The default configuration for your server supports
DSR signals. To change the configuration from DSR to DCD signal support, a jumper (J7A1)
must be changed on the system board.
To change the RJ-45 serial port configuration to DCD signal support:
1 Turn off the server, then disconnect the power cords and all other cables connected
to the server.
2 Follow the instructions in “Opening the server case” on page 44.
Caution Moving the jumper while the power is on can damage your server.
Always turn off the server and unplug the power cords and all other
cables before changing the jumper.
3 Remove the PCI riser assembly by following the instructions in “Removing and
installing the PCI riser assembly” on page 79.
4 Remove the jumper across pins 1-3 of jumper J7A1, then place the jumper across
pins 2-4.
5 Reinstall the PCI riser assembly by following the instructions in “Removing and
installing the PCI riser assembly” on page 79.
6 Follow the instructions in “Closing the server case” on page 46.
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