Gateway 9415 User Manual

User Guide

Gateway 9415 Server

1 Checking Out Your Gateway Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

I/O panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Hot-swap backplanes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

SCSI backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

System Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

2 Setting Up Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Mounting your server into a cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Installing the bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Removing the server from a cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Configuring the RJ-45 serial port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Initial hardware settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

3 Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Gateway Server Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Local control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Identifying your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Updating the baseboard management controller firmware . . . . . . . . . . . . . . . . . . . . . . . . . 35

Updating the FRU/SDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Using your System Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

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4 Installing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Removing and installing air ducts and air dams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Removing the processor air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Removing the processor air dam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Installing the processor air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Removing the power supply air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Installing the power supply air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Installing and removing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Installing a diskette in a converted hard drive bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Removing a diskette drive from the converted hard drive bay . . . . . . . . . . . . . . . . . . . 55

Removing a CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Installing a CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Filling empty drive bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Configuring your onboard RAID solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Memory online sparing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Installing and removing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Removing and installing the PCI riser assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Removing and installing a PCI riser connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Removing and installing a PCI expansion card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Replacing fans and fan modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

System fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Power supply fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Installing a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Installing an Intel Management Module (IMM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Replacing a power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Replacing the power distribution board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Replacing the hot-swap backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Replacing the control panel module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Reconfiguring the LCP control panel module tray . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Rolling BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

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Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

6 Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Additional beep codes provided by optional Intel Management Modules . . . . . . . . . 126

LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Diagnostic LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

CD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

A Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

PCI interrupt routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

B BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

C Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

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iii

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Chapter 1

Checking Out Your Gateway

Server

■ Locating drives, ports, jacks, and

controls

■ Locating system board components

■ Available help resources

Front

Standard power supply

Control panel

USB ports

Slim-line CD or DVD d rive

Hard drive bay

LAN 2 activity indicator

LAN 1 activity indicator

Hard drive activity LED

Reset button

Control panel

Hard drive bay Hard drive bay

Power button

System status LED

Power/ sleep LED

System ID button

System ID LED

Non-maskable

interrupt button

(recessed)

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Local Control Panel (LCP) with LCD screen (optional)

LCD screen

USB port

Reset button

Menu scroll up

Menu scroll down

Menu scroll left

Menu scroll right

System ID LED

Hard drive activity LED

LAN 1 activity LED

LAN 2 activity LED

Power/sleep LED

Power button

System status LED

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Back

I/O panel

PS/2

mouse

Keyboard

Low-profile PCI expansion bays

I/O panel

Serial port (RJ-45)

LAN 1 and 2 jacks

Full-height, full-length PCI expansion bays

Video port

USB ports

Diagnostic

Power connectors

LEDs

ID LED

Redundant power supply (optional)

External SCSI

connector

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Interior

DIMM sockets

CPU sockets

Processor air duct

Processor fan module

Hot-swap backplane

Drive bay area

PCI riser assembly

Redundant power supply (optional)

Power su pply air duct

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Power distribution board (also partially under air duct)

Primary power supply (standard)

System board

Connectors

Control panel

34-pin

Control panel

50-pin

Power

connector

ATA -1 00

connector

System fan

Diskette

System fan

+12V CPU

power

CPU socket 2

CPU socket 1

Control panel,

diskette, IDE -

100-pin

SATA ports

USB header

IPMB

USB header

SCSI channel A

Intel Management Module (IMM) connector

ICMB

Serial A header

SCSI channel B

Battery

PCI riser slo (full-height)

PCI riser slot

(low-profile)

I/O panel

CPU 2 fan header

CPU 1 fan header

DIMM sockets

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Hot-swap backplanes

SCSI backplane

SCSI connector from system board

SCSI drive connector

Drive LED

Power connector

connector

Mounting thumbscrew

Drive LED Drive LEDSCSI drive

Front control panel connector

SCSI drive connector

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Getting Help

In addition to your operating system’s documentation, you can use the following information resources to help you use your server.

System Companion CD

Use the System Companion CD to access file utilities, Windows Server 2003 drivers, and documentation for your server and its components. For instructions, see Using Your System Companion CD.

Gateway Web site

Gateway provides a variety of information on its Web site to help you use your server.

Visit the Gateway Web site at support.gateway.com for:

■ Technical documentation and product guides

■ Technical tips and support

■ Updated hardware drivers

■ Order status

■ Frequently asked questions (FAQs)

Telephone support

You can access a wide range of services through your telephone, including customer service, technical support, and information services. For more information, see “Telephone

support” on page 118.

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Chapter 2

Setting Up Your Server

■ Using your server safely

■ Installing your server into a cabinet

■ Starting and turning off your server

■ Setting up your operating system

Setting up the hardware

To make sure that your working environment is safe:

■ Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back

of the server for cabling and air circulation.

■ Use the instructions on your server’s setup poster to set up your hardware.

■ Use a grounded (three-prong) surge protector. A surge protector helps protect against

AC power fluctuations. For additional protection from power outages, we recommend that you use an uninterruptible power supply (UPS).

Caution Your server comes with 3-wire AC power cords fitted with the correct

plug style for your region. If this plug does not match the connector on your surge protector, UPS, or wall outlet, do not attempt to modify the plug in any way. Use a surge protector, UPS, or wall outlet that is appropriate for the supplied AC power cords.

■ Avoid subjecting your server to extreme temperature changes. Do not expose your

server to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

■ Keep your server and magnetic media away from equipment that generates magnetic

fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference.

Important Keep the server boxes and packing material in case you need to ship

the server.

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Protecting from power source problems

Surge protectors, line conditioners, and uninterruptible power supplies can help protect your server against power source problems.

Surge protectors

During a power surge, the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage. Protect your server and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your server.

Caution High voltages can enter your server through the power cord and the

modem and network connections. Protect your server by using a surge protector. If you have a modem, use a surge protector that has the appropriate type of modem jack. During an electrical storm, unplug the surge protector and the modem and network cables.

When you purchase a surge protector:

■ Make sure that the surge protector meets the appropriate product safety certification

for your location, such as Underwriters Laboratories (UL).

■ Check the maximum amount of voltage the protector allows to pass through the line.

The lower the voltage, the better the protection for your server.

■ Check the energy absorption (dissipation) rating. The higher the energy absorption

rating, the better the protection for your server.

Line conditioners

A line conditioner protects your server from the small fluctuations in voltage from an electrical supply. Most servers can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

Some surge protectors and uninterruptible power supplies include simple line-conditioning capabilities.

Uninterruptible power supplies

Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. To buy a UPS, visit

accessories.gateway.com

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Mounting your server into a cabinet

The cabinet mounting hardware included with your server should be used with standard 4-post cabinets that have front and back vertical posts. If your cabinet is a different type, obtain mounting hardware from the cabinet manufacturer.

Caution Before attaching cabinet accessories, make sure that the server is

turned off and all power cords are unplugged.

Caution The cabinet must provide sufficient airflow to the front of the server

to maintain correct cooling.

Rackmount kit contents:

■ Server rails (2)

■ Cabinet rails (2)

■ L brackets (2, not used for this type of installation)

■ Fastener pack (1)

■ Small screws (4, #6-32 × 3/16-inch)

■ Medium screws (8, #10-32 × ½-inch)

■ Large screws (2, #10-32 × 7/8-inch)

■ Disk guides (2)

■ Handle spacers (2)

■ Nut bars (4)

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To mount your server in a cabinet:

1 Remove the two screws from each handle, then set the handles and screws aside. 2 Align the slots in a server rail with the studs on the side of the server, then engage

the slots with the studs and slide the rail back until it stops. (Your server may be different than the server shown in the example.)

Threaded screw hole

Server rail

Slot

Locking screw hole

Mounting stud

Locking screw hole

Slot

3 Align the locking screw holes in the rails with the threaded screw holes in the server,

then install two locking screws through the each rail.

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4 Place a disk guide over the disk guide screw hole towards the back of the server.

Disk guide screw hole

5 Insert a small screw through the disk guide, then tighten the screw. Attach the

remaining disk guide on the other side of the server.

Disk guide

Disk guide screw

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6 Attach a nut bar to the inside of the two back cabinet posts using medium screws,

but do not completely tighten the screws (leave them loose enough to allow insertion of the cabinet rail in the next step).

7 Insert the slotted foot at the back of each cabinet rail between the nut bar and the

post, then tighten the screws.

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8 With the front of the server facing you, lift the server and insert it into the cabinet

from the front, then position the disk guides so they fit in the cabinet rails. (Your server may be different than the server shown in the example.)

9 Install a nut bar or mounting nuts on the front cabinet posts.

Nut bar or mounting nuts

10 Push the server toward the back of the cabinet until the front of the server rails touch

the front cabinet posts, then secure with two screws through each server rail.

- OR -

Follow the instructions in “Installing the bezel” on page 17 to attach both handles and secure the server into the cabinet.

Warning You must support the server while installing or removing the front

screws and while sliding the server on or off the cabinet rails. If the server is not supported, damage to the server or injury may result.

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Installing the bezel

Important The bezel is held in place by the server handles. If you are not

installing the bezel, you do not need to install the handles.

To install the bezel:

1 With the server pulled out from the cabinet, align the holes in the handle with the

holes in the front side of the server.

2 Attach the handles to the sides of the server with two mounting screws on each side.

(Your server may be different than the servers shown in the examples.)

Mounting screw

3 Push the server, with the handles attached, into the cabinet to determine which holes

in the front posts of the cabinet that the holes in the handles will line up with.

4 Pull the server back out of the cabinet. 5 Install the mounting nuts (nuts equipped with spring clips that come with most server

cabinets) into the holes in the front posts of the cabinet.

6 Push the server into the cabinet again.

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7 Use a screw through each handle to secure the server to the cabinet posts.

8 Remove the bezel lock keys from the inside of the bezel, then snap on the bezel with

the control panel area at the right.

9 To lock the bezel, insert the key into the lock and rotate it ¼ turn clockwise. To unlock

it, rotate the key ¼ turn counter-clockwise.

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Removing the server from a cabinet

To remove the server from a cabinet:

Warning Screws are required to support the front of the server. You must

support the server while removing the front screws and while sliding the server off the cabinet rails. If the server is not supported, damage to the server or injury may result.

1 Remove the screws through the handles that hold the server in the cabinet. 2 While supporting the server, slide the server out from the cabinet.

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Starting your server

Before you start your server for the first time:

■ Make sure that the server and monitor are plugged into a power outlet or surge

protector and that the surge protector (if you are using one) is turned on.

■ Make sure that all cables are connected securely to the correct ports and jacks on the

back of the server.

Caution When you connect peripheral devices to the server, make sure that

your server and devices are turned off and the power cords are unplugged.

To start the server:

1 Turn on any peripheral devices connected to the server. 2 Press the power button.

Power butt on

Reset button

System fault LED

Power/sleep LED

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When the

It means...

power/sleep LED is...

Green (steady on) The server is turned on.

Green (blinking) The server is in sleep mode.

Off The server is turned off.

When the system

It means...

fault LED is...

Green (steady on) The server is operating normally.

Green (blinking) The server is operating in a degraded condition.

Orange (blinking) The server is in a noncritical condition.

Orange (steady on) The server is in a critical or unrecoverable condition.

Off POST failure or full system stop.

If nothing happens when you press the power button:

■ Make sure that the power cable(s) is plugged in securely and that your surge

protector (if you are using one) is plugged in and turned on.

■ Make sure that the monitor is connected to the server, plugged into the power

outlet or surge protector, and turned on. You may also need to adjust the monitor’s brightness and contrast controls.

■ If you cannot find the cause of the power loss, contact Gateway Customer Care.

For more information, see “Getting Help” on page 8.

3 The first time you turn on the server, any pre-installed operating system may begin

asking you for configuration settings. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.

Understanding the power-on self-test

When you turn on your server, the power-on self-test (POST) routine checks the server memory and components. If POST finds any problems, the server displays error messages. Write down any error messages that you see, then see “Error messages” on page 121 and

“Beep codes” on page 124 for troubleshooting information.

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Turning off your server

Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure.

To turn off the server:

1 See the operating system’s documentation or online help for instructions on shutting

down the operating system. Whenever possible, you should use the operating system’s shut down procedure instead of pressing the power button.

Caution The power button on the server does not turn off server AC power.

To remove AC power from the server, you must unplug the AC power cords from the wall outlet or power source. The power cords are considered the disconnect device to the main (AC) power.

2 If your server did not turn off automatically, press the power button.

- OR -

Press the reset button to reset the server.

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Configuring the RJ-45 serial port

The RJ-45 serial port connector can be configured to support either a Data Set Ready (DSR), or a Data Carrier Detect (DCD) signal. The default configuration for your server supports DSR signals. To change the configuration from DSR to DCD signal support, a jumper (J7A1) must be changed on the system board.

To change the RJ-45 serial port configuration to DCD signal support:

1 Turn off the server, then disconnect the power cords and all other cables connected

to the server.

2 Follow the instructions in “Opening the server case” on page 42.

Caution Moving the jumper while the power is on can damage your server.

Always turn off the server and unplug the power cords and all other cables before changing the jumper.

3 Remove the PCI riser assembly by following the instructions in “Removing and

installing the PCI riser assembly” on page 69.

4 Remove the jumper across pins 1-3 of jumper J7A1, then place the jumper across

pins 2-4.

5 Reinstall the PCI riser assembly by following the instructions in “Removing and

installing the PCI riser assembly” on page 69.

6 Follow the instructions in “Closing the server case” on page 44.

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Setting up the operating system

If you ordered your server with the operating system already installed by Gateway, in most cases it is completely installed and the basic settings are already configured. The Windows Small Business Server operating system may require additional installation, depending on the version you ordered. See your operating system’s documentation for instructions on completing the installation or configuring advanced settings for your specific network.

If you are installing an operating system because it was not already installed by Gateway, see the appropriate installation guide for instructions.

Initial hardware settings

Your server comes from the manufacturer with the correct initial hardware settings to operate your server as configured. However, at some point you might want to change settings to reflect a tasking change, a change in security requirements, or the addition of new resources to your server.

General hardware settings, as well as enabling or disabling the onboard LSI RAID solution, can be changed by using the BIOS Setup utility. The RAID solution can be configured by using the RAID BIOS console (or the specific RAID console which accompanied a customized, add-in RAID solution).

For information on the BIOS Setup utility, see “Using the BIOS Setup Utility” on page 107. For information on BIOS settings, see “BIOS Settings” on page 149. For information on the RAID BIOS console utility, see “Configuring your onboard RAID solutions” on page 62. For information on a specific RAID console for an add-in RAID solution, see the documentation on that hardware which came with your server.

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Chapter 3

Maintaining Your Server

■ Caring for your server

■ Recording the BIOS configuration

■ Managing your server and network

Caring for your server

To extend the life of your server:

■ Be careful not to bump or drop your server.

■ When transporting your server, we recommend that you put it in the original

packaging materials.

■ Keep your server and magnetic media away from equipment that generates magnetic

fields, such as unshielded speakers.

■ Avoid subjecting your server to extreme temperatures. Do not expose your server to

heating ducts or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

■ Keep all liquids away from your server. When spilled onto server components, almost

any liquid can result in extremely expensive repairs that are not covered under your warranty.

■ Avoid dusty or dirty work environments. Dust and dirt can clog the internal

mechanisms and can cause the server to overheat.

Cleaning your server

Keeping your server clean and the vents free from dust helps keep your server performing at its best. Your server cleaning kit could include:

■ A soft, lint-free cloth

■ Glass cleaner

■ An aerosol can of air with a narrow, straw-like extension

■ Isopropyl alcohol

■ Cotton swabs

■ A tape drive cleaning cartridge (if a tape drive is installed)

■ A CD drive cleaning kit

Cleaning tips

■ Always turn off your server and other peripheral devices before cleaning any

components.

Warning When you shut down your server, the power turns off, but some

electrical current still flows through your server. To avoid possible injury from electrical shock, unplug the power cord and all other cables connected to the server.

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■ Use a damp, lint-free cloth to clean your server and other parts of your server system.

Do not use abrasive or solvent cleaners because they can damage the finish on components.

■ Keep the cooling vents free of dust. With your server turned off and unplugged, brush

the dust away from the vents with a damp cloth, but be careful not to drip any water into the vents.

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. Keyboard damage resulting from spilled liquids is not covered by your warranty.

Cleaning the screen

If your computer screen is a flat panel display, use only a damp, soft cloth to clean it. Never spray water directly onto the screen.

Caution The computer screen is made of specially coated glass and can be

scratched or damaged by abrasive or ammonia-based glass cleaners.

- OR -

If your computer screen is not a flat panel display, use a soft cloth dampened with glass cleaner to clean the screen. Never spray cleaner directly onto the screen.

Cleaning the tape drive

If you use a tape drive to back up your files, regular maintenance will lengthen the life of the drive. To maintain the drive’s reliability:

■ Clean the drive monthly with the cleaning cartridge included with the drive.

■ Remove the tape from the drive whenever the drive is not in use.

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Preparing for system recovery

If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes are diskettes that let you start the server and attempt to fix the problem. See your operating system’s documentation or online help for instructions on creating startup diskettes.

Some operating systems also let you create an emergency repair diskette to back up critical operating system files. See your operating system’s documentation or online help for instructions on creating and using an emergency repair diskette.

Recording the BIOS configuration

To help keep track of your custom changes to BIOS settings and to prepare for system recovery, you should record your BIOS configuration after you have your server set up and working.

To record your BIOS configuration:

1 Print the appendix for “BIOS Settings” on page 149. 2 Restart your server, then press F2 when the Gateway logo screen appears during

startup. The BIOS Setup utility opens.

3 Record the BIOS settings on your printout.

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System administration

Gateway Server Manager

Gateway Server Manager lets you manage multiple computers on a Windows network from a single window, then implement commands and policies across the network with a single action. With Gateway Server Manager, you can run system management tasks which are triggered by certain events or conditions.

Printed documentation comes with the Gateway Server Manager CD. You can find additional documentation in the program’s online help.

Server security

Locking the server

To lock the server:

1 Remove the bezel lock keys from the inside of the bezel, then snap on the bezel. The

handles must be installed for the bezel to snap on. For instructions, see “Installing

the bezel” on page 17.

2 Insert the key into the lock and rotate it ¼ turn clockwise. To unlock it, rotate the

key ¼ turn counter-clockwise.

Using BIOS security passwords

To prevent unauthorized use of the server, you can set server startup passwords. Set an administrator password to prevent unauthorized access to the BIOS Setup utility.

To set the BIOS security passwords:

1 Restart your server, then press F2 when the Gateway logo screen appears during

startup. The BIOS Setup utility opens.

2 Select the Security menu. 3 Select Administrator Password. 4 Type the password and press ENTER, then type it again and press ENTER. 5 Save your changes and close the BIOS Setup utility.

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To remove a BIOS security password:

1 Restart your server, then press F2 when the Gateway logo screen appears during

startup. The BIOS Setup utility opens.

2 Select the Security menu, then select the password to remove. 3 Enter the current password, then press ENTER. 4 For the new password, leave the password field blank, then press ENTER. The password

is removed.

Tips & Tricks Passwords can also be cleared using jumpers on the system board.

For instructions, see “Resetting BIOS passwords” on page 114.

Local control panel

The optional Local Control Panel (LCP) provides an intelligent front panel for the server and lets you configure the server, monitor system status, and control the server from the panel. The LCD panel has its own microcontroller and is independent of the operating system. Its 4×20 display provides information directly from the Baseboard Management Controller (BMC) using the IPMB bus.

Interactions

The LCP can:

■ Poll the BMC to determine alert conditions

■ Query the BMC for system event log entries

■ Display and control the power state of the server

■ Query the BMC for field replaceable units (FRUs)

■ Read BMC sensors

■ Retrieve BIOS POST progress codes

■ Issue IPMI commands to the BMC

■ Obtain BIOS-specific information from the BMC

In addition to the above, system software can also interact with the LCP to:

■ Write characters to the LCP

■ Read characters from the LCP

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■ Read the state of the LCP buttons

■ Control the LCP buttons

■ Change LCP menus

■ Read information from the LCP microcontroller

■ Update the LCP firmware

Navigation

Scroll up

Scroll down

Scroll left or to previous option

Scroll right or to previous page

The following table shows the LCP menu options:

Menu Options Description

Configure the

server

Network (LAN channel 1 to 3)

■

IP address (BMC)

■

Netmask

■

Gateway address

■

Enable LAN channel

Inventory

■

CPUs

■

DIMMs

■

Drives

■

Power supplies

■

System fans

Server name View server name

Asset tab information View asset tag

Server GUID View server GUID

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Configure TCO NIC

View system inventory

Menu Options Description

Configure the server (cont’d)

Monitor the server

BIOS revision View BIOS revision

BMC firmware revision View BMC firmware revision

Local Control Panel firmware revision View LCP firmware revision

HSC firmware revision View HSC firmware revision

HSC2 firmware revision View HSC2 firmware revision

POST progress codes View POST progress codes

Server health (drill down to subsystem(s)

View the health of the system

at fault)

System event log View the system event log

CPU sensors (CPU 1 to n)

■

Presence

■

Over temperature

■

On/off line

Chassis status

View CPU related status

View chassis related status

Intrusion status

Power su pply 1 to n

■

Presence

■

Status

Fan 1 to n

■

Presence

■

Status

■

Speed

HSC 1 to 2

■

Presence

■

Status

Temperatures (all available temperature sensors)

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View all available temperature sensor status

Menu Options Description

Control the

server

Boot flags (select from available boot flags)

■

Set the flag — one time reboot

■

Reboot the system

Power control

■

Power on

■

Power off

Reset Power control

IPMI control

■

Power on

■

Power off

IPMI command screen

■

Issue an IPMI command (text or hex)

Set up the server Language selection (display loaded

language files)

Status setup

■

Interval timing (set time to retrieve status)

■

Subsystem mask (mask off subsystems)

Configure boot order

Power control

Control the power state by creating button pushes — as if performed on the front panel.

IPMI control

Send the chipset a power control command. The same functionality as if done over LAN or by GSM.

Issue an IPMI command

Select the LCP display language

Set sensor refresh interval

Password setup

■

Password exists/does not exist

■

Create/change password

Remote access rights

■

View (grant or deny)

■

Write (grant or deny)

■

Buttons (grant or deny)

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Password setup

Remote access control

Identifying your server

While you are working on a cabinet that contains several slim servers, it can be difficult to keep track of which server or servers you are currently working on. The System ID indicator is a blue LED that you can turn on to help you locate the correct server. For the System ID indicator to turn on, the server does not need to be turned on, but it does need to be plugged in.

Important If your server has an Intel IMM module installed, the system ID LED

will turn on or off when the System ID button is pressed. If no IMM Module is installed, the system ID LED will blink when the System ID button is pressed.

To turn on the System ID indicator:

1 Press the System ID button. The two blue System ID LED indicators turn on.

System ID button

System ID indicator

2 To turn off the indicator, press the System ID button.

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System ID indicator - back

Updating the baseboard management controller firmware

The baseboard management controller (BMC) performs several system management functions such as:

■ Monitoring server components (FRU) and sensor data records (SDR) (the information

provided depends on the option selected)

■ Managing non-volatile storage for the system event log and sensor data records

■ Interfacing with the emergency management port to send alerts and interact with

remote management systems

■ Fault resilient booting (the extent depends on the option selected)

You should update the BMC firmware when Gateway Customer Care has instructed you to update it. The initial firmware update after installing the IMM Module also requires a boot block update, but subsequent firmware updates do not.

To update the BMC firmware without boot block update:

1 Create a DOS-bootable USB Disk-on-key device or a DOS-bootable CD. 2 Download the BMC update file from support.gateway.com. 3 Follow the instructions included with the update file. 4 Turn off the server, then disconnect the power cord(s) and wait for the Standby power

LED to turn off.

To update the BMC firmware with boot block update:

1 Follow the instructions in “Preventing static electricity discharge” on page 41. Make

sure that you disconnect the power cord(s), and wait until the Standby power LED turns off.

2 Follow the instructions in “Opening the server case” on page 42.

Caution If you do not disconnect the power cords when instructed to in this

procedure, the BMC firmware will not update.

3 Remove the PCI riser assembly. For instructions, see “Installing and removing PCI

expansion cards” on page 69.

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4 Move the shorting block from pins 2-3 to pins 1-2 on the Boot Block Update jumper

(J1B1) on the IMM module.

Important Jumper J1B1 is located on the IMM Module board.

Jumper J1B1 on the IMM Module board

5 Replace the PCI riser assembly. 6 Follow the instructions in “Closing the server case” on page 44, then reconnect the

power cord.

7 Create a DOS-bootable USB Disk-on-key device or DOS-bootable CD. 8 Download the BMC update file from support.gateway.com. 9 Follow the instructions included with the update file.

10 Turn off the server, then disconnect the power cord(s) and wait for the Standby power

LED to turn off.

11 Follow the instructions in “Opening the server case” on page 42.

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12 Remove the PCI riser assembly. 13 Move the shorting block on the Boot Block jumper (J1B1) back to pins 2-3. 14 Replace the PCI riser assembly. 15 Follow the instructions in “Closing the server case” on page 44.

Updating the FRU/SDR

The FRU/SDR must be updated whenever you add additional hardware to your server that must be monitored by the BMC. This includes adding a redundant power supply module, adding redundant hot-swap fans, or adding an Intel Management Module (IMM). The FRU/SDR must also be updated whenever you update the BIOS.

Each time you update the FRU/SDR, we recommend that you check

support.gateway.com

available than the one included on the SCCD, download the newer version and use it instead of the SCCD in the following procedure.

To update the FRU/SDR:

1 Boot your server to DOS (using a DOS-bootable diskette, CD, or USB disk on key).

for the most current version of the utility. If a newer version is

2 Put the System Companion CD in the CD drive and change directories (to the CD drive)

to access it.

3 When the System Companion CD menu opens, select the FRU/SDR utility. 4 Select one of the following options (if in doubt, choose the second option and update

both):

Update just the SDR repository - Select this option when sensor information needs to be changed (for example, if the CPU is upgraded to a higher speed or if memory is replaced).

-OR-

Update the FRUs and the SDR repository (and mBMC TBLs - if the IMM module is not present) - Select this option if have installed additional hardware (for example, a redundant power supply or system fans, or additional memory).

5 When you are asked if you have an optional cooling kit installed, type Y if your system

has redundant fans installed or N if you system has only the basic fans installed.

6 Exit the utility, remove the System Companion CD, and reboot your server.

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Using your System Companion CD

You can use your System Companion CD to:

■ Install hardware drivers

■ Install programs

■ View server documentation

Instructions for using the CD are provided in Using Your System Companion CD.

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Chapter 4

Installing Components

■ Opening and closing the server case

■ Installing and replacing major

components

You must open your server case to install components. If you are not comfortable with these procedures, get help from a computer service technician or contact Gateway Customer Care.

Preparing to install components

Selecting a place to work

Work on your server in an area that:

■ Is clean (avoid dusty areas).

■ Is a low-static environment (avoid carpeted areas).

■ Has a stable surface on which to set your server.

■ Has enough room to place all of your server parts.

■ Is near a grounded outlet so you can test your server after installation.

■ Is near a telephone (in case you need help from Gateway Customer Care). The

telephone must be directly connected to a telephone jack and cannot be connected to your server.

Gathering the tools you need

Some tools and supplies that you may need to work on your server are:

■ A notebook to take notes

■ A Phillips screwdriver

■ A small flat-blade screwdriver

■ Small containers to store various types of screws

■ A grounding wrist strap (available at most electronic stores)

Tips & Tricks Blue latches, thumbscrews, or connectors indicate tool-less

components.

Green latches and connectors indicate hot-swappable components.

Getting Help

If you have questions about performing any of these procedures, contact Gateway Customer Care. For more information, see “Getting Help” on page 8.

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Preventing static electricity discharge

The components inside your server are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).

Warning To avoid exposure to dangerous electrical voltages and moving parts,

turn off your server and unplug the power cords and modem cable before opening the server case.

Caution ESD can permanently damage electrostatic discharge-sensitive

components in the server. Prevent ESD damage by following ESD guidelines every time you open the server case.

Before working with server components, follow these guidelines:

■ Turn off the server, then unplug the power cords and all other cables.

■ Press the power button to drain any residual power from the server.

■ Wear a grounding wrist strap (available at most electronics stores) and attach it to a

bare metal part of the server. You can also touch a bare metal surface on the back of the server with your finger.

Warning To prevent risk of electric shock, do not insert any object into the vent

holes of the power supply.

■ Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.

■ Avoid working on the server when your work area is extremely humid.

■ Remove components from their antistatic bags only when you are ready to use them.

Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

■ Always hold expansion cards by their edges or their metal mounting brackets. Avoid

touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface.

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Opening the server case

Because the components inside your server are extremely sensitive to static electricity, make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage.

Caution For correct cooling and air flow, always reinstall the top panel before

you turn on the server. Operating the server without the panel in place will cause the server to overheat.

To open the server:

1 Follow the instructions in “Preventing static electricity discharge” on page 41. Make

sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

Warning This server has two power cords. To disconnect internal AC power,

you must unplug both power cords.

2 If the bezel is installed, unlock it, then pull it off. 3 If the server is mounted in a cabinet, remove the server from the cabinet. For

instructions, see “Removing the server from a cabinet” on page 19.

Warning Screws are required to support the front of the server when using

the standard cabinet rails. You must support the server while removing the front screws and while sliding the server off the cabinet rails. If the server is not supported, damage to the server or injury may result.

4 Place the server on a stable, non-skid surface. 5 Remove the shipping screw (if installed).

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6 Press and hold the panel release button, then slide the top panel toward the back of

the server about ½ inch.

Panel release button

7 Lift the top panel away from the server.

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Closing the server case

To close the server case:

1 Make sure that all of the internal cables are arranged inside the case so they will not

be pinched when you close the case.

2 Slide the top panel onto the server. 3 Slide the top panel toward the front of the server until it clicks into place.

4 Replace the shipping screw (if necessary). 5 Reconnect the power cords and all other cables.

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Removing and installing air ducts and air dams

Your server has been engineered to provide correct airflow in the chassis for sufficient cooling of drives, processors, and power supplies. As your server configuration changes, the airflow within the chassis will need to be modified to accommodate those changes.

Caution To ensure continued, reliable operation, always operate your server

with the appropriate air ducts and air dams in place. Failure to do this could result in equipment damage.

Removing the processor air duct

The processor air duct normally covers the portion of the system board that includes only the processor(s). The air duct will need to be removed if you need to add or remove a processor in your system or if you need to replace the system board.

To remove the processor air duct:

1 Follow the instructions in “Preventing static electricity discharge” on page 41. Make

sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 42.

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3 Lift the processor air duct from the chassis.

Removing the processor air dam

If you are adding a second processor to a single processor system, you need to remove the air dam located on the underside of the processor air duct.

Caution If you add a second processor to your server, you must remove the

processor air dam or the processor may overheat, causing possible data loss and damage to the processor.

To remove the processor air dam:

1 Follow the instructions in “Preventing static electricity discharge” on page 41. Make

sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 42. 3 Follow the instructions in “Removing the processor air duct” on page 45.

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4 Turn the processor air duct over, then remove the air dam from the underside of the

air duct.

Important This procedure requires that the air dam be broken off the air duct.

After this is done, the air duct is no longer suitable for use with only a single processor installed.

5 Follow the instructions in “Installing the processor air duct” on page 48. 6 Follow the instructions in “Closing the server case” on page 44.

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Installing the processor air duct

To install the processor air duct:

1 Place the processor air duct over the processor sockets. The front edge of the air duct

should contact the fan module, and the top of the installed air duct should be flush with the top of the fan module.

2 Follow the instructions in “Closing the server case” on page 44.

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Removing the power supply air duct

Your server is equipped with a power supply fan module and a power supply air duct to direct the airflow and ensure proper cooling.

Caution To ensure continued, reliable operation, always operate your server

with the appropriate air ducts and air dams in place. Failure to do this could result in equipment damage.

To remove the power supply air duct:

1 Follow the instructions in “Preventing static electricity discharge” on page 41. Make

sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 42. 3 Move cables out of the way. 4 Unscrew the phillips screw holding the power supply air duct in place.

5 Pull up on the air duct to remove it from the server chassis.

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Installing the power supply air duct

Caution To ensure continued, reliable operation, always operate your server

with the appropriate air ducts and air dams in place. Failure to do this could result in equipment damage.

To install the power supply air duct:

1 Place the power supply air duct into the chassis over the power supply fan module

and in front of the back power supply (between the power supplies if the second power supply is installed).

2 Tighten the mounting screw to hold the power supply air duct in place.

Caution Make sure you do not pinch any cables under the air duct as you

are reinstalling it. Failure to do this could result in misalignment of the duct and incorrect airflow in the server.

3 Rearrange cables as they were prior to removal of the air duct. 4 Follow the instructions in “Closing the server case” on page 44.

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Installing and removing drives

Your server’s basic configuration includes one CD or DVD drive and as many as three SCSI hot-swap hard drives. An optional diskette drive can also be added in place of the center hard drive.

As you prepare to install drives, remember:

■ If you need to install a diskette drive and a CD or DVD drive is installed in the slim-line

drive bay, you must install the diskette drive in a converted hard drive bay.

■ Before you install a drive, see the drive’s documentation for information on

configuring the drive, setting drive jumpers, and attaching cables.

■ You may need to configure the drives you install using the BIOS Setup utility. Press

F2 at startup to open the BIOS Setup utility.

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Installing a diskette in a converted hard drive bay

If you need to install a slim-line diskette drive into your server, you must install the diskette drive in the center hard drive bay.

To install a diskette drive in a converted hard drive bay:

1 Follow the instructions in “Preventing static electricity discharge” on page 41. Make

sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

Caution The diskette drive is not hot-swappable. Before installing or removing

the drive, make sure that power is turned off and the power cord is unplugged.

2 Follow the instructions in “Opening the server case” on page 42. 3 Unlock the bezel (if necessary) and remove it by pulling it from the chassis. 4 Remove the center hot-swap hard drive carrier from the server. 5 xxxRemove the rails from the diskette drive conversion kit carrier by removing the

four screws that secure the rails to the carrier.

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6 Slide the diskette drive into the drive carrier. The back of the drive should go into

the carrier first with the bottom of the drive (drivelight down) facing down.

7 Align the holes in the sides of the diskette drive with the holes in the carrier and

attach the drive to the carrier with the two screws that came with the diskette drive conversion kit.

8 Reattach the rails to the sides of the carrier with the four screws you previously

removed.

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9 Open the connector on the back of the diskette drive by pulling up on the connector

cover.

10 Insert one end of the 26-pin diskette drive flat flex cable into the connector, then

push down on the connector cover to lock it into place.

11 Install the other end of the flat flex cable to the interposer board included in the

diskette drive conversion kit.

Interposer

board

12 Install the interposer board on the diskette drive carrier with one screw on the right

side.

13 Connect the data and power cables to the interposer board. 14 While guiding the cables, insert the new drive assembly into the center hard drive

bay until it clicks into place.

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15 Connect the other end of the data cable to the system board. See “System board” on

page 6 for the location of the connectors on the system board.

16 Reinstall the bezel, if required, by snapping it into place on the front of the chassis. 17 Follow the instructions in “Closing the server case” on page 44. 18 Reconnect all power cords and peripheral device cables, then turn on the server.

Removing a diskette drive from the converted hard drive bay

To remove a diskette drive from the converted drive bay:

1 Follow the instructions in “Preventing static electricity discharge” on page 41. Make

sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

Caution The diskette drive is not hot-swappable. Before installing or removing

the drive, make sure that power is turned off and the power cord is unplugged.

2 Follow the instructions in “Opening the server case” on page 42. 3 Unlock the bezel (if necessary) and remove it by pulling it from the chassis. 4 Disconnect the data cable from the system board. See “System board” on page 6 for

the location of the connectors on the system board.

5 Disconnect the power cable from the back of the interposer board. 6 Push in on the blue lever at the back of the drive carrier to release the drive carrier

from the drive bay, then slide the diskette drive carrier and cables out through the front of the server.

7 Remove the cables from the interposer board. 8 Remove the single screw securing the interposer board to the drive carrier, then remove

the interposer board.

9 Remove the four screws securing the rails to the carrier, then remove the rails. (See

the illustration on page 52.)

10 Remove the two screws securing the diskette drive in the carrier, then slide the drive

out of the carrier.

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11 If you are replacing the drive, follow the instructions in “Installing a diskette in a

converted hard drive bay” on page 52.

- OR -

Install an empty hard drive carrier into the empty hard drive bay.

12 Reinstall the bezel, if required, by snapping it into place on the front of the chassis. 13 Follow the instructions in “Closing the server case” on page 44. 14 Reconnect all power cords and peripheral device cables, then turn on the server.

Removing a CD or DVD drive

To remove a CD or DVD drive:

1 Follow the instructions in “Preventing static electricity discharge” on page 41. Make

sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

Caution The CD or DVD drive is not hot-swappable. Before installing or

removing the drive, make sure that power is turned off and the power cord is unplugged.

2 Unlock the bezel (if necessary) and remove it by pulling it from the chassis. 3 Follow the instructions in “Opening the server case” on page 42. 4 Disconnect the 44-pin CD drive cable from the system board. See “System board” on

page 6 for the location of the connectors on the system board.

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5 Disconnect the data and power cables from the interposer board.

6 Push in on the blue lever at the back of the drive carrier to release the drive carrier

from the drive bay, then slide the drive carrier out through the front of the server.

7 Press down on the side of the drive carrier to release the drive from the carrier.

Interposer board

Screws

Drive carrier

CD or DVD drive

8 Disconnect the 44-pin CD drive cable from the back of the interposer board. 9 Pull up on the top of the connector on the back of the CD or DVD drive and remove

the flat flex cable.

10 Remove the four screws securing the rails to the carrier, then remove the rails.

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11 Remove the two screws securing the interposer board to the back of the CD or DVD

drive, then remove the interposer board.

12 Follow the instructions in “Installing a CD or DVD drive” on page 58.

- OR -

Install a slim-line drive bay filler panel into the empty bay.

13 Reinstall the bezel, if required, by snapping it into place on the front of the chassis. 14 Follow the instructions in “Closing the server case” on page 44. 15 Reconnect all power cords and peripheral device cables, then turn on the server.

Installing a CD or DVD drive

To install a CD or DVD drive:

1 Follow the instructions in “Preventing static electricity discharge” on page 41. Make

sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

Caution The CD or DVD drive is not hot-swappable. Before installing or

removing the drive, make sure that power is turned off and the power cord is unplugged.

2 Follow the instructions in “Opening the server case” on page 42. 3 Unlock the bezel (if necessary) and remove it by pulling it from the chassis. 4 Remove the CD/DVD drive carrier by pressing the blue lever at the back of the carrier

and pushing the carrier out the front of the server.

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5 Place the CD or DVD drive in the drive carrier (included with your server) by aligning

the two holes in the left side of the drive with the two alignment pins in the carrier, then lowering the right side of the drive into the carrier until it clicks into place.

Interposer board

Screws

Drive carrier

CD or DVD drive

6 Align the connector on the interposer board with the connector on the back of the

CD or DVD drive, then attach the board to the drive with two screws (included with your server).

7 Attach the 44-pin CD drive cable to the back of the interposer board. 8 Slide the CD or DVD drive assembly into the slim-line bay until it clicks into place. 9 Connect the other end of the 44-pin cable into the connector on the system board.

See “System board” on page 6 for the location of the connectors on the system board.

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10 Reinstall the bezel, if required, by snapping it into place on the front of the chassis. 11 Follow the instructions in “Closing the server case” on page 44. 12 Reconnect all power cords and peripheral device cables, then turn on the server.

Installing a hard drive

Use this procedure to add or replace a hard drive in a hot-swap bay. Your server supports as many as three 1-inch high, 3.5-inch hot-swap SCSI hard drives. You can purchase additional drives through your Gateway Sales or Customer Care representative.

Important Gateway tests and verifies the operation and compatibility of the

drives it sells. Especially in a hot-swap or mission-critical environment, additional or replacement drives must conform to Gateway standards.

To install a hot-swap hard drive:

1 Unlock the bezel (if necessary) and remove it by pulling it from the chassis.

Caution Before you remove a failed drive, use the appropriate software and

utilities installed on the server to stop all activity on the failed drive. Instructions for using the software are provided by the software manufacturer. Failure to do so may destroy the data on the drive.

2 Press the green release button on the hot-swap tray lever, then swing the lever open

all the way.

3 Pull the drive carrier straight out of the server.

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4 If you are replacing a hard drive, remove the four screws that secure the old hard drive

to the drive tray, then remove the drive from the tray.

- OR -

If you are adding a new drive, remove the four screws that secure the hard drive spacer to the drive tray, then remove the spacer from the tray.

5 Line up the screw holes in the new drive with the holes in the side of the drive tray,

then secure the drive to the tray with the four screws you removed in Step 4.

6 Make sure that the tray’s release lever is open, then slide the new drive into the empty

hot-swap bay.

7 When the drive carrier lever begins to close by itself, push on the lever to lock the

drive assembly into the drive bay.

8 Reinstall the bezel, if required, by snapping it into place on the front of the chassis.

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Filling empty drive bays

Empty drive bays in the server must be filled by empty drive carriers or empty drive trays, as appropriate. With the bezel removed, install the appropriate carrier, then replace the bezel by snapping it into place on the front of the server. Empty drive carriers for unused drive bays are included with your server.

Configuring your onboard RAID solutions

Your server comes equipped with an onboard, chipset SCSI RAID solution, which supports RAID levels 0 (striping) and 1 (mirroring). The onboard RAID solutions can be enabled in the BIOS (page 154) and configured by launching the appropriate RAID BIOS console during the boot process.

Level Description and use Pros Cons Number

of drives

0 Data divided into blocks and

distributed sequentially (pure striping). Use for non-critical data that requires high performance

1 Data duplicated on another disk

(mirroring). Use for read-intensive, fault-tolerant systems.

High data throughput for large files

100 percent data redundancy, providing fault tolerance.

No fault tolerance. Data is lost if a drive fails.

More disk space required. Reduces usable disk space to the size of the smallest drive. Reduced performance during rebuilds.

One or two

Tw o Ye s

Configuring the onboard SCSI RAID solution

To launch the SCSI RAID BIOS console:

1 Restart your server. 2 Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility

opens.

3 From the Main BIOS menu, select the Advanced menu.

Fault Tolerant

4 Select the PCI Configuration sub-menu. 5 For the Onboard SCSI option, click Enabled. 6 Exit the BIOS Setup utility. 7 Restart your server.

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During the boot process you will see the following message:

Press <Ctrl>-<C> for BIOS Console

8 Press and hold the CTRL key, then press the C key. The RAID BIOS console will open. 9 Configure the RAID options, then exit the RAID BIOS console.

10 Reboot the server.

Integrated Mirroring configuration

The following must be considered when configuring the onboard SCSI RAID solution for Integrated Mirroring:

■ The BIOS-based CU lets you create one mirrored volume per Fusion-MPT controller.

■ Disks in an IM volume must be non-removable, single-LUN disks that support

512-byte sectors, wide synchronous transfers, Qtag’d I/Os, and a unit serial number. The disks must support SMART, and they must be minimally compliant with the SCSI-2 standard.

■ Disks of different size are allowed in mirrored volumes, but the smallest disk

determines the “logical” size of each disk in the volume.

■ The excess space of larger member disks is not used.

To configure the onboard SCSI RAID solution for Integrated Mirroring:

1 Open the BIOS Setup utility as described in the previous procedure. 2 On the Main menu screen, use the arrow keys to select an adapter, then press ENTER.

The Adapter Properties screen opens.

3 Use the arrow keys to select RAID Properties, then press ENTER. The RAID Properties

screen opens.

4 To configure a two-disk mirrored volume, with an optional hot spare disk:

a In the RAID Properties screen, use the arrow keys to select the primary disk for the

IM volume (the disk with the data you want to mirror).

b Use the arrow keys to move to the Array Disk column for this disk, then use the

+ and - keys to select

Yes as the value.

c When the Keep Data/Erase Disk message appears, press F3 to keep the data that

is currently on this disk. The value in the

Array Disk column changes to Primary.

d Use the arrow keys to select the secondary (mirrored) disk for the IM volume, then

select

Yes as the value for the Array Disk column.

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If partitions are defined on this disk, a message warns you that data on the disk will be lost when the mirrored volume is created. Press data from the disk, or press any other key to deselect the disk. Continue with Step 5.

Delete to confirm erasing

5 (Optional) Use the arrow keys to select a hot spare disk for the IM volume. Select Yes

as the value for the

Hot Spare column.

6 When you have selected all disks for the IM volume, press ESC and select Save changes,

then exit this menu. then exit this menu

The IM volume exists as soon as you save the changes. The RAID Properties screen now displays the IM volume properties and status.

Integrated Striping configuration

The following must be considered when configuring the onboard SCSI RAID solution for Integrated Striping:

■ The BIOS-based CU lets you create one Integrated Striped volume per controller.

■ An IS volume can have two or three disks.

■ Disks in an IS volume must be non-removable, single-LUN disks that support 512-byte

sectors, wide synchronous transfers, Qtag’d I/Os, and a unit serial number. The disks must support SMART, and they must be minimally compliant with the SCSI-2 standard.

(If you do not want to create the IM volume, select Discard changes, .)

■ Disks of different size are allowed in IS volumes, but the smallest disk determines the

“logical” size of each disk in the volume. The excess space of larger member disks is not used.

■ Usable disk space for each IS member disk is adjusted down to leave room for Meta

data. Usable disk space may be further reduced to maximize the ability to interchange disks in the same size classification.

■ The supported stripe size is 64 Kb.

To configure the onboard SCSI RAID solution for Integrated Striping:

1 Open the BIOS Setup utility as described in the previous procedure. 2 On the Main menu screen, use the arrow keys to select an adapter, then press ENTER.

The Adapter Properties screen opens.

3 Use the arrow keys to select RAID Properties, then press ENTER. The RAID Properties

screen opens.

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4 Use the arrow keys to select the first disk for the IS volume, use the arrow keys to

move to the as the value for this column.

If partitions are defined on the selected disk, a message appears warning you that data on the disk will be lost when the striped volume is created. You can then deselect that disk or erase the disk and continue.

Array Disk column for this disk, then use the + and - keys to select Yes

5 Repeat the previous step to select as many as two more disks for the striped volume.

If partitions are defined on the selected disks, a message appears warning you that data on the disk will be lost when the striped volume is created. You can then deselect that disk or erase the disk and continue.

6 When you have selected all disks for the IS volume, press ESC and select Save changes,

then exit this menu. (If you do not want to create the volume, select then exit this menu.)

The IS volume exists as soon as you save the changes. The RAID Properties screen now displays the IS volume properties and status.

Discard changes,

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Installing memory

Your server supports from 256 MB to 16 GB of total memory. Supported DIMM sizes include 256MB, 512MB, 1GB, 2GB, and 4GB.

Caution Modules must be installed in banks in identical pairs. Use only

DDR2-400 compliant, 240-pin, SDRAM registered ECC, DIMM memory modules.

Memory modules must be installed in pairs to completely fill each bank and the banks must be filled in order. If memory is installed incorrectly, your server will not start.

Caution When using Dual Rank (double row) DIMMs, a maximum of four loads

per memory channel is supported. This means a maximum of four dual rank DIMMs can be populated on this system board.

The BIOS configures the memory controller to run in either single channel or dual channel mode, depending on the following:

■ If one or more fully populated DIMM banks are detected, the memory controller will

run in dual channel mode.

■ If only a single DIMM is present, the memory controller will run in single channel

mode.

DIMM banks must be populated using the following guidelines:

■ DIMM banks must be populated in order, starting with Bank 1.

■ Dual rank (double row) DIMMs must be populated before single rank DIMMs.

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■ A maximum of four DIMMs can be populated when all four DIMMs are dual rank

(double row) DIMMs.

Supported DDR2-400 DIMM populations

Bank 1 - DIMMs 1A and 1B Bank 2 - DIMMs 2A and 2B Bank 3 - DIMMs 3A and 3B

Single row Single row Single row

Single row Single row Empty

Single row Empty Empty

Double row Double row Empty

Double row Empty Empty

Double row Single row Empty

Double row Single row Single row

Memory online sparing

The chipset on the system board in your Gateway server supports memory online sparing, which can provide a way to prevent data loss in case of DIMM failure. Memory online sparing is configured in the BIOS.

Using memory online sparing, one DIMM per channel (selectable in the BIOS setup utility) is used as a memory spare (the spare DIMM must be equal to, or larger than, the largest DIMM in that channel). If a DIMM begins to fail, the contents of the failing DIMM is copied to the spare DIMM in that channel. When all of the data is copied, the primary DIMM is automatically removed from service. Since one DIMM per channel is always

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maintained as a spare, only 75% of the installed memory is usable. For example, if six 1 GB DIMMs are installed, only four are actively used (the other two are used as spares), so the maximum usable memory in this example is 4 GB.

In case of DIMM failure, a DIMM fault LED adjacent to the DIMM slot will light orange to indicate the failed memory module.

To install or replace memory:

1 Follow the instructions in “Preventing static electricity discharge” on page 41. Make

sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 42. 3 Pull the plastic tabs away from the sides of the memory module slot. If you are

replacing a memory module, lift the old module out of the slot.

4 Align the notch on the new module with the notch in the memory module slot and

press the module firmly into the slot. The tabs on the sides of the memory slot should secure the memory module automatically.

5 Follow the instructions in “Closing the server case” on page 44. 6 Turn on the server and open the BIOS setup utility. Verify the System Memory listed

in the Main menu. When you exit the BIOS setup utility make sure that the operating system completely loads. If you receive an error, see “Memory” on page 137.

7 Follow the instructions in “Updating the FRU/SDR” on page 37.

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Installing and removing PCI expansion cards

Caution Always operate your server with the PCI riser assembly in place. The

PCI riser assembly is important for correct airflow within the server. Operating the server without the PCI riser assembly in place could result in overheating and possible data loss or equipment damage.

Caution The PCI riser assembly and individual PCI expansion cards are not

hot-swappable. Before installing or removing any part of the assembly, make sure that power is turned off and the power cords are unplugged.

Removing and installing the PCI riser assembly

To remove and reinstall the PCI riser assembly:

1 Follow the instructions in “Preventing static electricity discharge” on page 41. Make

sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 42. 3 If you are replacing a card, disconnect any cables that are attached to the old card.

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4 Lift up on the two, blue latches on the PCI riser assembly, then lift the assembly out

of the chassis.

5 Place the PCI riser assembly on a stable, static-free surface. If you are removing or

installing a PCI expansion card, follow the instructions in “Removing and installing

a PCI expansion card” on page 73.

Caution Do not touch the contacts on the bottom part of the expansion card.

Touching the contacts can cause electrostatic damage to the card.

- OR -

If you are installing or replacing the PCI riser connector, follow the instructions in

“Removing and installing a PCI riser connector” on page 71.

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6 Position the PCI riser assembly over the PCI sockets on the server board, lining up

the four hooks at the back of the riser assembly with the four slots in the back of the chassis.

Hooks

Slots

7 Press the PCI riser assembly into the PCI sockets. 8 Follow the instructions in “Closing the server case” on page 44. 9 See the card’s documentation for software installation instructions.

Removing and installing a PCI riser connector

Included with your server were two full-height PCI riser connectors, only one of which can be used at a time:

■ A full-height PCI-Express riser with one PCI-Express x8 slot

■ A full-height PCI-X riser with one PCI-X slot

A full-height PCI riser connector can be replaced if it fails or if you require a different option. The other slot is always a low-profile PCI-X riser.

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Important To eliminate the possibility of installing the replacement connectors

on the wrong side of the PCI riser assembly, replace one PCI riser connector at a time.

To remove and install a PCI riser connector:

1 Follow the instructions in “Preventing static electricity discharge” on page 41. Make

sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 42. 3 Remove the PCI riser assembly from the server by following the instructions in

“Removing and installing the PCI riser assembly” on page 69.

4 Remove any installed PCI expansion cards by following the instructions in “Removing

and installing a PCI expansion card” on page 73.

Caution Do not touch the contacts on the bottom part of the expansion card.

Touching the contacts can cause electrostatic damage to the card.

5 Push back on the blue riser locking lever at the end of the PCI riser connector.

PCI riser connector

Riser locking lever

Riser retention pin

6 While holding the lever in, push firmly on the other edge of the PCI riser connector

to disengage the connector from the riser retention pins.

7 Place the PCI riser connector in a static-free bag to store it for future use.

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8 Line up the screws on the riser assembly with the slot and large hole in the

replacement PCI riser connector.

9 Press and hold the blue riser locking lever, then place the PCI riser connector onto

the retention pins.

10 Slide the PCI riser connector toward the right to lock it into place, then release the

blue lever.

11 Follow the instructions in “Removing and installing a PCI expansion card” on page 73. 12 Replace the PCI riser assembly by following the instructions in “Removing and

installing the PCI riser assembly” on page 69.

13 Follow the instructions in “Closing the server case” on page 44. 14 See the card’s documentation for software installation instructions.

Removing and installing a PCI expansion card

To remove and install a PCI expansion card:

1 Follow the instructions in “Preventing static electricity discharge” on page 41. Make

sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 42. 3 Disconnect any cables that are attached to the card you are removing.

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4 Remove the PCI riser assembly from the server by following the instructions in

“Removing and installing the PCI riser assembly” on page 69.

5 Open the PCI retention clip on the PCI riser card assembly.

PCI card retention clip

6 Remove the PCI expansion card and place it in a static-free bag for storage. You can

gently rock the card end-to-end to loosen and remove the card (do not bend the card sideways), then proceed to Step 7.

Caution Do not touch the contacts on the bottom part of the expansion card.

Touching the contacts can cause electrostatic damage to the card.

- OR -

If you need to change out the PCI riser connector, follow the instructions in

“Removing and installing a PCI riser connector” on page 71.

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7 Insert the PCI expansion card into the card slot, pressing on it with firm, even pressure

until it seats completely. Make sure that the bracket inserts into the matching slot. If you are installing a card for the first time, first remove the EMI filler panel at the back of the PCI riser assembly for the card you are installing.

Important If you are installing a low-profile PCI expansion card in the full-height

slot, make sure that the card is equipped with a standard, full-height PCI mounting bracket.

PCI card retention clip

8 Close the PCI card retention clip. 9 Connect any required cables to the card by following the instructions in the card’s

documentation.

10 Install the PCI riser assembly by following the instructions in “Removing and

installing the PCI riser assembly” on page 69.

11 Follow the instructions in “Closing the server case” on page 44. 12 See the card’s documentation for software installation procedures.

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Replacing fans and fan modules

Your server comes equipped with several cooling fans and fan modules designed to provide sufficient airflow to keep your server running without overheating. These include:

■ A system fan module with four, dual-rotor multi-speed fans to cool the processors,

the memory, and the second and third hard drive bays (redundant when running low voltage processors).

■ A single-rotor system fan to cool components in the full-height PCI zone, the power

distribution board and the first hard drive bay.

■ Two dual-rotor power supply fans to cool the power supply modules (redundant in

the 1+1 power supply configuration)

Caution System fans are not hot-swappable. Before removing or replacing a

fan, you must first turn off the server and all peripheral devices attached to the server, and remove the AC power cord(s) from the power supply or wall outlet.

System fans

System fans are monitored by the Gateway Server Manager (GSM), the mini-Baseboard Management Controller (BMC), and the Intel Management Module (IMM). All three reporting entities use a different numbering system to flag individual fans for attention.

Individual system fan module fan numbers are indicated on the top of the processor air duct. The first number in the pair is for the fan closest to the front of the server.

Processor fan duct number

1A 1A 1B 40

1B 1B 1C 41

2A 2A 1F 44

2B 2B 20 45

3A 3A 21 46

3B 3B 22 47

4A 4A 1D 42

4B 4B 1E 43

(none) PCI Fan 23 48

GSM Mini-BMC System

Event Log

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IMM System Event Log

To replace a fan in the fan module:

1 Follow the instructions in “Preventing static electricity discharge” on page 41. Make

sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 42. 3 Follow the instructions in “Removing the processor air duct” on page 45. 4 Trace the cable from the failed fan to the connector on the fan distribution board,

then disconnect the cable.

5 Lift the fan from the fan module in the chassis. 6 Insert the replacement fan into the fan module.

Important Make sure that the arrows on top of the fans indicating airflow point

to the back of the chassis. The fan cable should exit the fan mudule toward the back of the chassis.

7 Connect the fan cable to the connector on the fan distribution board.

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8 Follow the instructions in “Installing the processor air duct” on page 48.. 9 Follow the instructions in “Closing the server case” on page 44.

Caution System fans are not hot-swappable. Before removing or replacing a

fan, you must first turn off the server and all peripheral devices attached to the server, and remove the AC power cord(s) from the power supply or wall outlet.

To replace the system (PCI) fan:

1 Follow the instructions in “Preventing static electricity discharge” on page 41. Make

sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 42. 3 Disconnect the fan cable from the connector on the power distribution board. 4 Lift the failed fan from the fan bracket.

5 Insert the replacement fan into the fan bracket.

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Important Make sure the arrow on top of the fan indicating airflow points to the

back of the chassis. The fan cable should exit the fan mudule toward the back of the chassis.

6 Connect the fan cable to the connector on the power distribution board. 7 Follow the instructions in “Closing the server case” on page 44.

Caution System fans are not hot-swappable. Before removing or replacing a

fan, you must first turn off the server and all peripheral devices attached to the server, and remove the AC power cord(s) from the power supply or wall outlet.

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Power supply fans

Power supply fans are monitored and controlled by the power subsystem. A fan failure (predicted or current) will show up in the IMM System Event Log (SEL) as a “Power Unit 0x01h” failure event and a GSM event will show up as “Power Unit Failure Detected.” Power supply fans are not monitored by the mini-BMC, therefore no SEL or GSM events will be reported with the mini-BMC configuration.

When a predicted or current fan failure is reported, the server must be opened to determine which fan is having problems. LEDs on the power distribution board will indicate which fan requires attention. The appropriate LED will blink to indicate a slow fan and light to show a failed fan. The PS Fan 1 is on the left side of the module.

PS Fan 1 LED

To replace a power supply fan:

1 Follow the instructions in “Preventing static electricity discharge” on page 41. Make

sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 42.

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PS Fan 2 LED

3 Follow the instructions in “Removing the power supply air duct” on page 49. 4 Disconnect the fan cable from the connector on the power distribution board.

5 Lift the fan from the power supply fan module assembly in the chassis. 6 Insert the replacement fan into the power supply fan module assembly.

Important Make sure the arrows on top of the fans indicating airflow point to

the back of the chassis.The fan cable should exit the fan mudule toward the back of the chassis.

7 Connect the fan cable to the connector on the power distribution board. 8 Follow the instructions in “Installing the power supply air duct” on page 50.. 9 Follow the instructions in “Closing the server case” on page 44.

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Installing a processor

The server is compatible with Intel® Xeon processors with an 800 MHz front side bus speed and a processor speed of 2.8 MHz or faster. The server automatically detects the processors each time you turn on the server. Whenever you install new processors, you should first install the most current version of the BIOS. For instructions, see “Updating the BIOS” on

page 109.

Warning Processors and heat sinks may be hot if the computer has been

running. Before replacing a processor or heat sink, allow them to cool for several minutes.

Caution A heat sink must be installed on the processor. Installing a processor

without a heat sink could damage the processor.

Important You must have a processor in the Processor 1 socket, or your server

will not start.

If you are upgrading your server from one processor to two, you may need to reconfigure your operating system so it can recognize the additional processor. For instructions, see your operating system’s documentation.

Important If you install two processors onto the system board, the processors

must be the same speeds, revision, core voltage, and bus speed.

To replace a processor:

1 Install the most current BIOS version. For instructions, see “Updating the BIOS” on

page 109.

2 Follow the instructions in “Preventing static electricity discharge” on page 41. Make

sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

3 Follow the instructions in “Opening the server case” on page 42. 4 Follow the instructions in “Removing the processor air duct” on page 45.

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5 Loosen the four captive screws (one on each corner of the heatsink).

6 Remove the heat sink. If the heatsink sticks to the processor, rotate the heatsink

slightly to loosen it.

Caution The heat sink has Thermal Interface Material (TIM) on the bottom.

Be careful not to damage this material when you remove the heat sink from the processor. If removing the heat sink also pulls the processor out of the processor socket, the processor could be damaged.

7 Rotate the processor release lever a full 135° to release the processor, then lift the

processor out of the socket.

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8 If you are installing a second processor in your server, follow the instructions in

“Removing the processor air dam” on page 46 to remove the processor air dam in

the processor air duct.

Caution If you add a second processor to your server, you must remove the

processor air dam or the processor may overheat, causing possible data loss and damage to the processor.

9 Before inserting the processor into the socket, make sure that:

■ The processor release lever is open all the way (135° from the closed position)

■ The triangular arrow on the corner of the processor aligns with the triangular icon

on the corner of the processor socket

10 Install the new processor into the processor socket, then press the processor locking

lever down until it lays flat against the processor socket.

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11 Place the heat sink over the processor, lining up the four captive screws with the four

posts surrounding the processor.

Caution The heat sink has Thermal Interface Material (TIM) located on the

bottom of it. Use caution when you unpack the heat sink so you do not damage the TIM.

12 Loosely screw in the captive screws on the corners of the heat sink, gently tightening

diagonal screws (screw in one screw, then the screw located diagonally to the first screw). Do not fully tighten one screw before tightening another.

13 Gradually and equally tighten each captive screw until each is firmly tightened. Do

not over-tighten the screws.

14 Follow the instructions in “Installing the processor air duct” on page 48. 15 Follow the instructions in “Closing the server case” on page 44.

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Installing an Intel Management Module (IMM)

The optional Intel Management Module (IMM) provides enhanced levels of server functionality over the standard baseboard management controller (BMC). Several additional features become available with the IMM installed, including memory mirroring and sparing, redundant hot-swap chassis fans, and the local control panel (LCP).

To install an Intel Management Module (IMM):

1 If Gateway Server Manager (GSM) software is installed in your server, uninstall it prior

to installing the IMM module.

2 Follow the instructions in “Preventing static electricity discharge” on page 41. Make

sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

3 Follow the instructions in “Opening the server case” on page 42. 4 Remove the riser assembly by following the instructions in “Removing and installing

the PCI riser assembly” on page 69.

5 Install the nylon standoff into the corner hole in the IMM module board which

corresponds to one of the holes in the system board (see the illustration on page 87).

Important The snap fit end of the standoff goes into the hole in the IMM module

board. The snap lock end of the standoff goes into the hole in the system board.

Snap fit end goes into IMM board.

Snap lock end goes into system board.

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6 Find the IMM connector on the left back portion of the system board.

IMM connector

Hole for standoff

7 Grasp the module by the edges, close to the mounting connector, align the module

with the IMM connector on the system board, then gently apply pressure to seat the module.

Caution Exercise extreme caution when installing the IMM module. The

module is fragile and can be damaged easily.

Make sure the module is fully seated and the nylon standoff is inserted into the corresponding hole in the system board.

8 Replace the riser assembly by following the instructions in “Removing and installing

the PCI riser assembly” on page 69.

9 Follow the instructions in “Closing the server case” on page 44.

10 Following the installation of a new IMM module, reinstall the GSM software (supplied

on a CD with your server) and update the FRU/SDR (see “Updating the FRU/SDR” on

page 37). When you subsequently reboot your server, the GSM software will take over

management of the server.

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Replacing a power supply module

Your server uses as many as two 520 W hot-swappable power supply modules. If your server has both power supply modules installed, the modules act as redundant, hot-swappable power supplies. If one of the two power supplies fails, the other power supply supports the server while you replace the failed power supply. You do not need to turn off the server or disconnect peripheral devices to replace a failed redundant power supply.

If your server is only equipped with a single power supply, the server must be turned off and the AC power cord removed before replacing it.

Caution The power supplies in this server contain no user-serviceable parts.

Only a qualified computer technician should service the power supplies.

Your server comes with 3-wire AC power cords fitted with the correct plug style for your region. If this plug does not match the connector on your surge protector, UPS, or wall outlet, do not attempt to modify the plug in any way. Use a surge protector, UPS, or wall outlet that is appropriate for the supplied AC power cords.

To replace a power supply module:

1 If your server is equipped with more than one power supply module, determine which

power supply module has failed (the LED on the power supply will be orange).

2 If your server has only one power supply module installed, disconnect the AC power

cord before continuing.

- OR -

If your server has two power supply modules installed, you do not need to turn off the power to the server before continuing.

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3 Fold out the handle and push the green locking lever to the right to release the power

supply module from the chassis (front or back, whichever is applicable).

Locking lever

Handle

Power supply LED

4 Pull the power supply module straight out of the server with the handle. 5 Insert the new power supply module into the server, with the green locking lever to

the left, until it locks into place, then fold the handle flat.

6 Reconnect the AC power cord for the new power supply module. 7 If you added a redundant power supply module, see “Updating the FRU/SDR” on

page 37.

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Replacing the power distribution board

To replace the power distribution board:

1 Follow the instructions in “Preventing static electricity discharge” on page 41. Make

sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 42. 3 Follow the instructions in “Removing the power supply air duct” on page 49. 4 Remove the power supply modules by following the instructions in “Replacing a

power supply module” on page 88.

5 Disconnect the main power, CPU power, and power signal cables from the system

board. See “System board” on page 6 for the location of the connectors on the system board.

6 Disconnect the PCI fan from the power distribution board. 7 Disconnect the power cables from the power distribution board and the hot-swap

backplane.

8 Disconnect the drive cables and drive power cables from the backplane.

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9 Slide the power distribution board to the right to release it from the stand-offs, then

lift it out of the chassis.

Stand-off

Power

distribution

board

10 Align the new power distribution board with the stand-offs on the chassis, then place

it on the stand-offs and slide it to the left until it is firmly mounted.

11 Reconnect the main power, CPU power, and power signal cables from the power

distribution board to the system board. See “System board” on page 6 for the location of the connectors on the system board.

12 Reconnect the PCI fan to the power distribution board. 13 Reconnect the power cables to the power distribution board and the hot-swap

backplane.

14 Reconnect the drive cables and drive power cables to the hot-swap backplane. 15 Reinstall the power supply modules by following the instructions in “Replacing a

power supply module” on page 88.

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16 Reinstall the power supply air duct by following the instructions in “Installing the

power supply air duct” on page 50.

17 Follow the instructions in “Closing the server case” on page 44.

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Replacing the hot-swap backplane

Caution The hot-swap backplane is not hot-swappable. Before removing or

replacing the backplane, you must first turn off the server and all peripheral devices attached to the server, and remove the AC power cord(s) from the power supply or wall outlet.

To replace the hot-swap backplane:

1 Follow the instructions in “Preventing static electricity discharge” on page 41. Make

sure that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Unlock the bezel (if necessary) and remove it by pulling it straight off the front of

the server.

3 Follow the instructions in “Opening the server case” on page 42. 4 Remove all of the hot-swap drive carriers from the server and make note of which

bay you remove each drive from. For instructions, see “Installing a hard drive” on

page 60.

5 Disconnect all cables from the backplane. 6 Loosen the blue captive thumbscrew in the middle of the backplane.

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7 Slide the backplane to the left until it stops. 8 Holding the backplane by the edges only, lift it from the chassis.

Caution Pressing or pulling on any components on the backplane could result

in damage to the backplane.

9 Place the backplane in a static-free bag to store it for future use.

10 Holding the new backplane by the edges only, align it with the stand-offs on the

chassis, then place it on the stand-offs and slide it to the right until it stops.

Caution Pressing or pulling on any components on the backplane could result

in damage to the backplane.

Caution Make sure you do not pinch, bind, or damage any cables as you install

the backplane.

11 Tighten the blue captive thumbscrew in the center of the backplane. 12 Reconnect all cables to the backplane. 13 Follow the instructions in “Closing the server case” on page 44. 14 Reinstall the hot-swap drives back into the server. Make sure that you install the drives

into the same bays you removed them from in Step 4. For instructions see “Installing

a hard drive” on page 60.

15 Replace the bezel by snapping it into place on the front of the server.

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Replacing the CMOS battery

If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server, replace the CMOS battery with an equivalent battery.

Warning Danger of explosion if battery is incorrectly replaced. Replace only

with the same or equivalent type recommended by the manufacturer. Dispose of or recycle used batteries by taking them to a hazardous waste facility. Follow all local regulations for correct battery disposal.

To replace the battery:

1 Print the appendix for BIOS Settings in this guide. 2 Restart your server, then press F2 when the Gateway logo screen appears during

startup. The BIOS Setup utility opens.

3 Record the BIOS settings on your printout, then close the utility. 4 Turn off your server, then follow the instructions in “Preventing static electricity

discharge” on page 41.

5 Follow the instructions in “Opening the server case” on page 42. 6 Remove the PCI riser assembly by following the instructions in “Removing and

installing the PCI riser assembly” on page 69.

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Gateway 9415 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Front

Control panel

Local Control Panel (LCP) with LCD screen (optional)

Back

I/O panel

Interior

System board

Connectors

Hot-swap backplanes

SCSI backplane

Getting Help

System Companion CD

Gateway Web site

Telephone support

Setting Up Your Server

Setting up the hardware

Protecting from power source problems

Mounting your server into a cabinet

Installing the bezel

Removing the server from a cabinet

Starting your server

Understanding the power-on self-test

Turning off your server

Configuring the RJ-45 serial port

Setting up the operating system

Initial hardware settings

Maintaining Your Server

Caring for your server

Cleaning your server

Cleaning tips

Cleaning the keyboard

Cleaning the screen

Cleaning the tape drive

Preparing for system recovery

Recording the BIOS configuration

System administration

Gateway Server Manager

Server security

Locking the server

Using BIOS security passwords

Local control panel

Interactions

Navigation

Identifying your server

Updating the baseboard management controller firmware

Updating the FRU/SDR

Using your System Companion CD

Installing Components

Preparing to install components

Selecting a place to work

Gathering the tools you need

Getting Help

Preventing static electricity discharge

Opening the server case

Closing the server case

Removing and installing air ducts and air dams

Removing the processor air duct

Removing the processor air dam

Installing the processor air duct

Removing the power supply air duct

Installing the power supply air duct

Installing and removing drives

Installing a diskette in a converted hard drive bay

Removing a diskette drive from the converted hard drive bay

Removing a CD or DVD drive

Installing a CD or DVD drive

Installing a hard drive

Filling empty drive bays

Configuring your onboard RAID solutions

Configuring the onboard SCSI RAID solution

Installing memory

Memory online sparing

Installing and removing PCI expansion cards

Removing and installing the PCI riser assembly

Removing and installing a PCI riser connector