Dell Inspiron 17-5759 User Manual

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Inspiron 17

5000 Series

Service Manual

Computer Model: Inspiron 17–5759

Regulatory Model: P28E

Regulatory Type: P28E004

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Copyright © 2015 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell™ and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

2015–08

Rev. A00

Contents
Before working inside your computer..................................	10
Before you begin .............................................................................................	10
Safety instructions............................................................................................	10
Recommended tools........................................................................................	11
After working inside your computer......................................	13
Removing the battery...............................................................	14
Procedure.........................................................................................................	14
Replacing the battery................................................................	15
Procedure.........................................................................................................	15
Removing the base cover.........................................................	16
Prerequisites.....................................................................................................	16
Procedure.........................................................................................................	16
Replacing the base cover.........................................................	18
Procedure.........................................................................................................	18
Post-requisites.................................................................................................	18
Removing the hard drive..........................................................	19
Prerequisites.....................................................................................................	19
Procedure.........................................................................................................	19
Replacing the hard drive..........................................................	22
Procedure.........................................................................................................	22
Post-requisites.................................................................................................	22

Removing the memory modules............................................	23
Prerequisites.....................................................................................................	23
Procedure.........................................................................................................	23
Replacing the memory modules.............................................	25
Procedure.........................................................................................................	25
Post-requisites.................................................................................................	26
Removing the wireless card.....................................................	27
Prerequisites.....................................................................................................	27
Procedure.........................................................................................................	27
Replacing the wireless card.....................................................	29
Procedure........................................................................................................	29
Post-requisites.................................................................................................	29
Removing the coin-cell battery..............................................	30
Prerequisites....................................................................................................	30
Procedure........................................................................................................	30
Replacing the coin-cell battery..............................................	32
Procedure.........................................................................................................	32
Post-requisites.................................................................................................	32
Removing the keyboard...........................................................	33
Prerequisites.....................................................................................................	33
Procedure.........................................................................................................	33
Replacing the keyboard...........................................................	36
Procedure........................................................................................................	36
Post-requisites.................................................................................................	36

Removing the optical drive......................................................	37
Prerequisites.....................................................................................................	37
Procedure.........................................................................................................	37
Replacing the optical drive.....................................................	40
Procedure........................................................................................................	40
Post-requisites.................................................................................................	40
Removing the computer base.................................................	41
Prerequisites.....................................................................................................	41
Procedure.........................................................................................................	41
Replacing the computer base.................................................	46
Procedure........................................................................................................	46
Post-requisites.................................................................................................	46
Removing the speakers............................................................	47
Prerequisites.....................................................................................................	47
Procedure.........................................................................................................	47
Replacing the speakers............................................................	49
Procedure........................................................................................................	49
Post-requisites.................................................................................................	49
Removing the optical-drive interposer.................................	50
Prerequisites....................................................................................................	50
Procedure........................................................................................................	50
Replacing the optical-drive interposer.................................	52
Procedure.........................................................................................................	52
Post-requisites.................................................................................................	52

Removing the I/O board..........................................................	53
Prerequisites.....................................................................................................	53
Procedure.........................................................................................................	53
Replacing the I/O board...........................................................	55
Procedure.........................................................................................................	55
Post-requisites.................................................................................................	55
Removing the heat-sink assembly.........................................	56
Prerequisites.....................................................................................................	56
Procedure (discrete graphics card).................................................................	56
Procedure (integrated graphics card).............................................................	57
Replacing the heat-sink assembly.........................................	59
Procedure........................................................................................................	59
Post-requisites.................................................................................................	59
Removing the system board....................................................	61
Prerequisites.....................................................................................................	61
Procedure........................................................................................................	62
Replacing the system board....................................................	66
Procedure........................................................................................................	66
Post-requisites.................................................................................................	67
Removing the battery-connector board..............................	68
Prerequisites....................................................................................................	68
Procedure........................................................................................................	68
Replacing the battery-connector board...............................	70
Procedure........................................................................................................	70
Post-requisites.................................................................................................	70

Removing the power-adapter port........................................	71
Prerequisites.....................................................................................................	71
Procedure.........................................................................................................	71
Replacing the power-adapter port........................................	73
Procedure.........................................................................................................	73
Post-requisites.................................................................................................	73
Removing the display assembly..............................................	74
Prerequisites.....................................................................................................	74
Procedure.........................................................................................................	74
Replacing the display assembly..............................................	77
Procedure.........................................................................................................	77
Post-requisites.................................................................................................	77
Removing the power-button board......................................	79
Prerequisites.....................................................................................................	79
Procedure.........................................................................................................	79
Replacing the power-button board.......................................	81
Procedure.........................................................................................................	81
Post-requisites.................................................................................................	81
Removing the palm-rest assembly........................................	83
Prerequisites.....................................................................................................	83
Procedure........................................................................................................	83
Replacing the palm-rest assembly.........................................	85
Procedure........................................................................................................	85
Post-requisites.................................................................................................	85

Removing the display bezel....................................................	86
Prerequisites....................................................................................................	86
Procedure........................................................................................................	86
Replacing the display bezel.....................................................	88
Procedure........................................................................................................	88
Post-requisites.................................................................................................	88
Removing the display panel....................................................	89
Prerequisites....................................................................................................	89
Procedure........................................................................................................	89
Replacing the display panel.....................................................	93
Procedure........................................................................................................	93
Post-requisites.................................................................................................	93
Removing the display hinges..................................................	95
Prerequisites.....................................................................................................	95
Procedure........................................................................................................	95
Replacing the display hinges...................................................	97
Procedure.........................................................................................................	97
Post-requisites.................................................................................................	97
Removing the camera..............................................................	98
Prerequisites....................................................................................................	98
Procedure........................................................................................................	98
Replacing the camera.............................................................	100
Procedure......................................................................................................	100
Post-requisites...............................................................................................	100

Removing the display cable...................................................	101
Prerequisites...................................................................................................	101
Procedure.......................................................................................................	101
Replacing the display cable...................................................	103
Procedure......................................................................................................	103
Post-requisites...............................................................................................	103
Removing the display back-cover and antenna
assembly...................................................................................	104
Prerequisites..................................................................................................	104
Procedure......................................................................................................	105
Replacing the display back-cover and antenna
assembly...................................................................................	106
Procedure......................................................................................................	106
Post-requisites...............................................................................................	106
Flashing the BIOS....................................................................	107
Getting help and contacting Dell.........................................	108
Self-help resources.......................................................................................	108
Contacting Dell..............................................................................................	109

Before working inside your computer

CAUTION: To avoid damaging the components and cards, handle them by their edges and avoid touching pins and contacts.

NOTE: The images in this document may differ from your computer depending on the configuration you ordered.

Before you begin

1Save and close all open files and exit all open applications.

2Shut down your computer.

–Windows 10: Click or tap Start → Power → Shut down.

–Windows 8.1: On the Start screen, click or tap the power icon →

Shut down.

–Windows 7: Click or tap Start → Shut down.

NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions.

3Disconnect your computer and all attached devices from their electrical outlets.

4Disconnect all cables such as telephone cables, network cables and so on, from your computer.

5Disconnect all attached devices and peripherals, such as keyboard, mouse, monitor, and so on, from your computer.

6Remove any media card and optical disc from your computer, if applicable.

Safety instructions

Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety.

WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the power source.

CAUTION: To avoid damaging the computer, ensure that the work surface is flat and clean.

CAUTION: To avoid damaging the components and cards, handle them by their edges and avoid touching pins and contacts.

CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal components.

CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables have connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure that the ports and connectors are correctly oriented and aligned.

CAUTION: Press and eject any installed card from the media-card reader.

Recommended tools

The procedures in this document may require the following tools:

•Phillips screwdriver

•Plastic scribe

After working inside your computer

CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.

1Replace all screws and ensure that no stray screws remain inside your computer.

2Connect any external devices, peripherals, and cables you removed before working on your computer.

3Replace any media cards, discs, and any other parts that you removed before working on your computer.

4Connect your computer and all attached devices to their electrical outlets.

5Turn on your computer.

Removing the battery

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure

1Close the display and turn the computer over.

2Slide the battery-release latch to the unlocked position. You hear a click sound when the battery is unlocked.

3Lift the battery off the computer base.

1	battery	2 battery-release latch
3	computer base

4Turn the computer over, open the display, and press the power button for five seconds to ground the system board.

Replacing the battery

Procedure

Place the battery in the battery bay and snap the battery into place.

Removing the base cover

Prerequisites

Remove the battery.

Procedure

1Close the display and turn the computer over.

2Remove the screws that secure the base cover to the computer base.

3Using a plastic scribe, pry up the base cover starting from the inner edge, and lift it off the computer base.

1	computer base	2	screws (2)
3	base cover	4	plastic scribe

Replacing the base cover

Procedure

1Slide the tabs on the base cover into the slots on the computer base and snap the base cover into place.

2Replace the screws that secure the base cover to the computer base.

Post-requisites

Replace the battery.

Removing the hard drive

CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.

Prerequisites

1Remove the battery.

2Remove the base cover.

Procedure

1Lift the latch and disconnect the hard-drive cable from the system board.

2Remove the screws that secure the hard-drive assembly to the computer base.

3 Using the pull tab, lift the hard-drive assembly out of the computer base.

1	screws (4)	2	pull tab
3	hard-drive assembly	4	hard-drive cable
5	latch

4 Disconnect the interposer from the hard drive.

1 hard-drive assembly

2 interposer

5Remove the screws that secure the hard-drive bracket to the hard drive.

6Lift the hard-drive bracket off the hard drive.

1	screws (4)	2 hard drive
3	hard-drive bracket

Replacing the hard drive

CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

Procedure

1Align the screw holes on the hard-drive bracket with the screw holes on the hard drive.

2Replace the screws that secure the hard-drive bracket to the hard drive.

3Connect the interposer to the hard drive.

4Place the hard-drive assembly in the computer base and align the screw holes on the hard-drive assembly with the screw holes on the computer base.

5Replace the screws that secure the hard-drive assembly to the computer base.

6Slide the hard-drive cable in the connector and press down the latch to secure the cable.

Post-requisites

1Replace the base cover.

2Replace the battery.

Removing the memory modules

Prerequisites

1Remove the battery.

2Remove the base cover.

Procedure

1Use your fingertips to carefully spread apart the securing clips on each end of the memory-module slot until the memory module pops up.

2 Slide and remove the memory module from the memory-module slot.

1 securing clips (2)

2 memory module

Replacing the memory modules

Procedure

1Align the notch on the memory module with the tab on the memorymodule slot.

2Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place.

NOTE: If you do not hear the click, remove the memory module and reinstall it.

1	memory module	2	memory-module slot
3	notch	4	tab

Post-requisites

1Replace the base cover.

2Replace the battery.

Removing the wireless card

Prerequisites

1Remove the battery.

2Remove the base cover.

Procedure

1Remove the screw that secures the wireless-card bracket and the wireless card to the system board.

2Lift the wireless-card bracket off the wireless card.

3Disconnect the antenna cables from the wireless card.

4 Slide and remove the wireless card from the system board.

1	antenna cables (2)	2	wireless-card bracket
3	screw	4	wireless-card slot
5	wireless card

Replacing the wireless card

Procedure

CAUTION: To avoid damage to the wireless card, do not place any cables under it.

1Align the notch on the wireless card with the tab on the wireless-card slot and slide the card into the slot.

2Align the screw hole on the wireless card with the screw hole on the system board.

3Connect the antenna cables to the wireless card.

The following table provides the antenna-cable color scheme for the wireless card supported by your computer.

Connectors on the wireless card	Antenna-cable color

Main (white triangle)	white
Auxiliary (black triangle)	black

4Align the screw hole on the wireless-card bracket with the screw hole on the system board.

5Replace the screw that secures the wireless-card bracket and the wireless card to the system board.

Post-requisites

1Replace the base cover.

2Replace the battery.

Removing the coin-cell battery

CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

Prerequisites

1Remove the battery.

2Remove the base cover.

Procedure

Using a plastic scribe, gently pry the coin-cell battery out of the coin-cell battery socket.

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