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Inspiron 13 5000
2-in-1
Service Manual
Regulatory Model: P69G
Regulatory Type: P69G001
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
2017-08
Rev. A00
Contents |
|
Before working inside your computer |
............................ 11 |
Before you begin ...................................................................................... |
11 |
Safety instructions.................................................................................... |
11 |
Recommended tools................................................................................ |
12 |
Screw list................................................................................................. |
13 |
After working inside your computer.............................. |
15 |
Removing the base cover............................................. |
16 |
Procedure................................................................................................ |
16 |
Replacing the base cover.............................................. |
19 |
Procedure................................................................................................ |
19 |
Removing the battery.................................................. |
20 |
Prerequisites........................................................................................... |
20 |
Procedure............................................................................................... |
20 |
Replacing the battery................................................... |
22 |
Procedure................................................................................................ |
22 |
Post-requisites........................................................................................ |
22 |
Removing the memory modules................................... |
23 |
Prerequisites............................................................................................ |
23 |
Procedure................................................................................................ |
24 |
3
Replacing the memory modules................................... |
26 |
Procedure............................................................................................... |
26 |
Post-requisites........................................................................................ |
28 |
Removing the hard drive.............................................. |
29 |
Prerequisites........................................................................................... |
29 |
Procedure............................................................................................... |
29 |
Replacing the hard drive.............................................. |
32 |
Procedure................................................................................................ |
32 |
Post-requisites........................................................................................ |
32 |
Removing the coin-cell battery.................................... |
33 |
Prerequisites............................................................................................ |
33 |
Procedure................................................................................................ |
33 |
Replacing the coin-cell battery.................................... |
35 |
Procedure............................................................................................... |
35 |
Post-requisites........................................................................................ |
35 |
Removing the wireless card......................................... |
36 |
Prerequisites........................................................................................... |
36 |
Procedure............................................................................................... |
36 |
Replacing the wireless card.......................................... |
38 |
Procedure............................................................................................... |
38 |
Post-requisites........................................................................................ |
39 |
Removing the speakers................................................ |
40 |
Prerequisites........................................................................................... |
40 |
Procedure............................................................................................... |
40 |
4 |
|
Replacing the speakers................................................ |
42 |
Procedure................................................................................................ |
42 |
Post-requisites........................................................................................ |
42 |
Removing the fan......................................................... |
43 |
Prerequisites............................................................................................ |
43 |
Procedure................................................................................................ |
43 |
Replacing the fan......................................................... |
45 |
Procedure............................................................................................... |
45 |
Post-requisites........................................................................................ |
45 |
Removing the heat sink................................................ |
46 |
Prerequisites........................................................................................... |
46 |
Procedure............................................................................................... |
46 |
Replacing the heat sink................................................ |
48 |
Procedure............................................................................................... |
48 |
Post-requisites........................................................................................ |
48 |
Removing the power and volume-buttons board.......... |
49 |
Prerequisites........................................................................................... |
49 |
Procedure............................................................................................... |
49 |
Replacing the power and volume-buttons board........... |
51 |
Procedure................................................................................................ |
51 |
Post-requisites......................................................................................... |
51 |
Removing the status-light board.................................. |
52 |
Prerequisites........................................................................................... |
52 |
Procedure............................................................................................... |
52 |
5
Replacing the status-light board.................................. |
54 |
Procedure............................................................................................... |
54 |
Post-requisites........................................................................................ |
54 |
Removing the touchpad............................................... |
55 |
Prerequisites........................................................................................... |
55 |
Procedure............................................................................................... |
55 |
Replacing the touchpad............................................... |
58 |
Procedure............................................................................................... |
58 |
Post-requisites........................................................................................ |
58 |
Removing the I/O board.............................................. |
59 |
Prerequisites........................................................................................... |
59 |
Procedure............................................................................................... |
59 |
Replacing the I/O board............................................... |
61 |
Procedure................................................................................................ |
61 |
Post-requisites......................................................................................... |
61 |
Removing the display assembly.................................... |
62 |
Prerequisites........................................................................................... |
62 |
Procedure............................................................................................... |
62 |
Replacing the display assembly.................................... |
66 |
Procedure............................................................................................... |
66 |
Post-requisites........................................................................................ |
66 |
Removing the power-adapter port............................... |
67 |
Prerequisites............................................................................................ |
67 |
Procedure................................................................................................ |
67 |
6 |
|
Replacing the power-adapter port............................... |
69 |
Procedure............................................................................................... |
69 |
Post-requisites........................................................................................ |
69 |
Removing the system board......................................... |
70 |
Prerequisites............................................................................................ |
70 |
Procedure................................................................................................ |
70 |
Replacing the system board......................................... |
74 |
Procedure................................................................................................ |
74 |
Post-requisites......................................................................................... |
74 |
Entering the Service Tag in the BIOS setup program............................... |
75 |
Removing the display panel.......................................... |
76 |
Prerequisites............................................................................................ |
76 |
Procedure................................................................................................ |
76 |
Replacing the display panel.......................................... |
79 |
Procedure................................................................................................ |
79 |
Post-requisites........................................................................................ |
79 |
Removing the palm rest and keyboard assembly.......... |
80 |
Prerequisites........................................................................................... |
80 |
Procedure............................................................................................... |
80 |
Replacing the palm rest and keyboard assembly.......... |
82 |
Procedure................................................................................................ |
82 |
Post-requisites........................................................................................ |
82 |
7
Removing the display back-cover and antenna |
|
assembly...................................................................... |
83 |
Prerequisites............................................................................................ |
83 |
Procedure............................................................................................... |
83 |
Replacing the display back-cover and antenna |
|
assembly...................................................................... |
85 |
Procedure............................................................................................... |
85 |
Post-requisites........................................................................................ |
85 |
Removing the camera.................................................. |
86 |
Prerequisites........................................................................................... |
86 |
Procedure............................................................................................... |
86 |
Replacing the camera.................................................. |
88 |
Procedure............................................................................................... |
88 |
Post-requisites........................................................................................ |
88 |
Removing the display cable.......................................... |
89 |
Prerequisites........................................................................................... |
89 |
Procedure............................................................................................... |
89 |
Replacing the display cable........................................... |
91 |
Procedure................................................................................................ |
91 |
Post-requisites......................................................................................... |
91 |
Removing the sensor board.......................................... |
92 |
Prerequisites............................................................................................ |
92 |
Procedure............................................................................................... |
92 |
8
Replacing the sensor board.......................................... |
94 |
Procedure............................................................................................... |
94 |
Post-requisites........................................................................................ |
94 |
Downloading drivers.................................................... |
95 |
Downloading the audio driver.................................................................. |
95 |
Downloading the graphics driver............................................................. |
95 |
Downloading the USB 3.0 driver............................................................. |
96 |
Downloading the Wi-Fi driver.................................................................. |
96 |
Downloading the media-card reader driver.............................................. |
96 |
Downloading the chipset driver............................................................... |
97 |
Downloading the network driver.............................................................. |
97 |
System setup............................................................... |
99 |
Boot Sequence....................................................................................... |
99 |
Navigation keys....................................................................................... |
99 |
BIOS overview....................................................................................... |
100 |
Entering BIOS setup program................................................................ |
100 |
System setup options............................................................................. |
101 |
System and setup password.................................................................. |
108 |
Assigning a system password and setup password.......................... |
109 |
Deleting or changing an existing system and/or setup password..... |
109 |
Clearing CMOS settings................................................................... |
110 |
Clearing forgotten passwords........................................................... |
110 |
Troubleshooting........................................................... |
111 |
Flashing the BIOS.................................................................................... |
111 |
Enhanced Pre-Boot System Assessment (ePSA) diagnostics................. |
111 |
9
Running the ePSA diagnostics.......................................................... |
112 |
System diagnostic lights......................................................................... |
112 |
Flea power release.................................................................................. |
114 |
Wi-Fi power cycle................................................................................... |
115 |
Getting help and contacting Dell................................. |
116 |
Self-help resources................................................................................. |
116 |
Contacting Dell....................................................................................... |
117 |
10
Before working inside your computer
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Before you begin
1Save and close all open €les, and exit all open applications.
2Shut down your computer by clicking Start → Shut down.
NOTE: If you are using a different operating system, see the Documentation of your operating system for shut-down instructions.
3Disconnect your computer and all attached devices from their electrical outlets.
4Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
5Remove any memory card and optical disc from your computer, if applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is flat and clean.
11
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/ regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables have connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure that the ports and connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
Recommended tools
The procedures in this document may require the following tools:
•Philips screwdriver #1
•Flat-head screwdriver
•Plastic scribe
12
Screw list
The following table provides the list of screws that are used for securing different components to the computer.
Table 1. Screw list
Component |
Secured to |
Screw type |
Quantity |
Screw image |
|
|
|
|
|
Base cover |
Palm-rest |
M2.5x6 |
9 |
|
|
assembly |
|
|
|
Battery |
Palm-rest |
M2x3. |
4 |
|
|
assembly |
|
|
|
Hard-drive |
Palm-rest |
M2x3.5 |
2 |
|
assembly |
assembly |
|
|
|
Hard-drive |
Hard drive |
M3x3 |
4 |
|
bracket |
|
|
|
|
Wireless card |
Palm-rest |
M2x3.5 |
1 |
|
bracket |
assembly |
|
|
|
Fan |
Palm-rest |
M2x3.5 |
2 |
|
|
assembly |
|
|
|
Power and |
Palm-rest |
M2x3.5 |
1 |
|
volume- |
assembly |
|
|
|
buttons board |
|
|
|
|
Touch-pad |
Palm-rest |
M2x2 |
4 |
|
bracket |
assembly |
|
|
|
Touchpad |
Palm-rest |
M2x2.5 |
4 |
|
|
assembly |
|
|
|
I/O board |
Palm-rest |
M2x3.5 |
2 |
|
|
assembly |
|
|
|
Display |
Palm-rest |
M2.5x2.5 |
4 |
|
assembly |
assembly |
|
|
|
13
Component |
Secured to |
Screw type |
Quantity |
Screw image |
|
|
|
|
|
Power adapter |
Palm-rest |
M2x3.5 |
1 |
|
port |
assembly |
|
|
|
System board |
Palm-rest |
M2x2 Big Head |
3 |
|
|
assembly |
|
|
|
Sensor board |
Display panel |
M2.5x2.5 |
1 |
|
14
After working inside your computer
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
1Replace all screws and ensure that no stray screws remain inside your computer.
2Connect any external devices, peripherals, or cables you removed before working on your computer.
3Replace any media cards, discs, or any other parts that you removed before working on your computer.
4Connect your computer and all attached devices to their electrical outlets.
5Turn on your computer.
15
Removing the base cover
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Procedure
1 Close the display and turn the computer over.
16
2Remove the nine screws (M2.5x6) that secure the base cover to the palm-rest assembly.
Figure 1. Base cover
1 |
screws (6) |
2 base cover |
3 |
palm-rest assembly |
|
17
3Using a plastic scribe, release the tabs that secure the base cover to the palmrest assembly and remove the base cover off the palm-rest assembly.
Figure 2. Base cover
1 |
plastic scribe |
2 palm-rest assembly |
3 |
base cover |
|
18
Replacing the base cover
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Procedure
1Align the base cover with the palm-rest assembly and snap it into place.
2Replace the nine screws (M2.5x6) that secure the base cover to the palm-rest assembly.
19
Removing the battery
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1Disconnect the battery cable from the system board.
2Remove the four screws (M2x3.0) that secure the battery to the palm-rest assembly.
20
3 Lift the battery off the palm-rest assembly.
Figure 3. Battery |
|
|
|
1 |
system board |
2 |
battery cable |
3 |
screws (4) |
4 |
palm-rest assembly |
5 |
battery |
|
|
4 Press and hold the power button for €ve seconds to ground the system board.
21
Replacing the battery
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Procedure
1Align the screw holes on the battery with the screw holes on the palm-rest assembly.
2Replace the four screws (M2x3.0) that secure the battery to the palm-rest assembly.
3Connect the battery cable to the system board.
Post-requisites
Replace the base cover.
22
Removing the memory modules
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Prerequisites
1Remove the base cover.
2Remove the battery.
23
Procedure
1 Lift the Mylar to access the memory module.
Figure 4. Memory module
1 memory module |
2 Mylar |
2Use your €ngertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up.
24
3 Remove the memory module from the memory-module slot.
Figure 5. Memory module
1 securing clips (2) |
2 memory module |
3 memory-module slot
25
Replacing the memory modules
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Procedure
1Lift the Mylar to access the memory-module slot.
2Align the notch on the memory module with the tab on the memory-module slot.
26
3Slide the memory module €rmly into the slot at an angle and press the memory module down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module and reinstall it.
Figure 6. Memory module |
|
|
|
1 |
memory module |
2 |
memory-module slot |
3 |
notch |
4 |
tab |
5 |
Mylar |
|
|
27
Post-requisites
1Replace the battery.
2Replace the base cover.
28
Removing the hard drive
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
Prerequisites
1Remove the base cover.
2Remove the battery.
Procedure
1Peel off the tape that secures the hard-drive cable to the palm-rest assembly.
2Using the pull tab, disconnect the hard-drive cable from the system board.
3Remove the two screws (M2x3.5) that secure the hard-drive assembly to the palm-rest assembly.
29
4 Lift the hard-drive assembly, along with its cable, off the palm-rest assembly.
Figure 7. Hard drive |
|
|
|
1 |
tape |
2 |
hard-drive assembly |
3 |
palm-rest assembly |
4 |
screws (2) |
5 |
system board |
6 |
hard-drive cable |
7 |
pull tab |
|
|
30
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