In December 1999, the DVI
version of the Studio Display
(15" flat panel) was
introduced. It offers
• Digital Visual Interface
(DVI) 24-pin connector
• translucent graphite and
white housing colors
• two USB ports
• one display cable that
branches into a DVI, a
USB, and a power adapter
connector
• power button and
brightness controls
BasicsOverview - 2
Features Comparison
Although the design of the Studio Display DVI is similar to
the previous two 15" flat-panel versions, this latest
version offers a digital interface and other significant
changes. Following is a quick reference table that compares
features among the three versions.
FeaturesDVIRev. BRev. A (Original)
Housing colorGraphiteBlue and whiteAzul
Introduction dateDecember, 1999January, 1999May, 1998
Number on back
of display
Number on data
sheet
Video interfaceDVI digitalRGB analogRGB analog
M7613M4551M4551
M7612/AM6356/AM6356/A
BasicsOverview - 3
FeaturesDVIRev. BRev. A (Original)
Video cable
connector
Monitor controlUSBADB and OSDADB and OSD
Communications
bus
Front panel user
controls
Rear portstwo USB portsaudio out, audio in
Color depth8 bit/color, 24 bit8 bit/color, 24 bit8 bit/color, 24 bit
DVIVGAVGA
USB with two
downstream ports
brightness, powerreset, OSD on/off,
ADBADB
reset, OSD on/off,
OSD navigation, OSD
adjustment, video
source, brightness,
power
left, audio in right,
C video in, S video in
OSD navigation, OSD
adjustment, video
source, brightness,
power
audio out, audio in
left, audio in right,
C video in, S video in
BasicsOverview - 4
FeaturesDVIRev. BRev. A (Original)
Power
management
Video supportnot supportedNTSC, PAL, SECAMNTSC, PAL, SECAM
Resolutions
scaling
Native resolution1024 x 7681024 x 7681024 x 768
System
requirements
NuTMDS powerDPMSDPMS
ATI ratiometricGenesis GMZ1Genesis GMZ1
AGP-based Power
Mac G4 systems
running Mac OS 9.0
or later
• Power Macintosh
or other Mac OSbased systems with
PowerPC processors
running Mac OS 8.0
or later
• Windows 95- and
Windows NT-based
systems
• Power Macintosh
or other Mac OS-
based systems with
PowerPC processors
running Mac OS 7.5
or later
• Windows 95- and
Windows NT-based
systems
BasicsFront View - 5
Front View
From the front (underside)
of the display you can access
the user controls:
• power button
• brightness
User Controls
BasicsFront View - 6
User Controls
The user controls are a
power button and two
brightness controls.
The power button is preset
to turn on both the display
and the computer at the same
time (or put the system in
sleep mode).
You can change the power
button setting so that
pressing the monitor’s
power button affects the
monitor only.
BasicsFront View - 7
Power Button Setting
To change the setting, open
the Monitors control panel
and click the Preferences
button, as shown at left:
• Monitor Power affects the
monitor only (not the
computer)
• System Power is the
default setting that affects
both the monitor and the
computer
Note:
With version 1.8.1
(and later) of the Apple
Displays Software, the
Monitors & Sound control
BasicsFront View - 8
panel became two separate
control panels: “Monitors”
and “Sound.”
Brightness Slider Control
Pressing the brightness
controls, on the underside of
the display, brings up an
on-screen brightness slider
control. As you press the
brightness controls, the
slider control moves and the
screen brightness adjusts.
BasicsBack View - 9
Back View
From the back of the
monitor you can see the
• USB port cover
• desktop stand and cable
guide
• display cable
BasicsBack View - 10
USB Ports
Behind the USB port cover
are two USB ports. They
support USB input devices
such as a keyboard, mouse,
or trackball.
BasicsBack View - 11
Monitor Stand
The display can be used with
either stand:
• desktop stand allows a
wide range of tilt, swivel,
Desktop Stand
and height adjustment
• flip-out stand allows a
fixed, table-top position
optimal for single-user
viewing
Flip-Out Stand
Important:
parts (desktop stand, flipout stand, and USB port
cover) should be exchanged
like for like.
The housing
BasicsBack View - 12
Display Cable
From the back of the
monitor the display cable
routes through the cable
guide on the desktop stand.
BasicsBack View - 13
The other end of the display
cable branches into a
security ring with three
cables to these connectors:
• DVI connector
• USB connector
• power adapter connector
BasicsNew Technology: DVI - 14
New Technology: DVI
The Studio Display DVI is one of the first Apple displays to
support Digital Visual Interface (DVI).
DVI is a technology developed by a consortium of companies
that enables a system to store and display moving video
images. A DVI connector is more advanced than a standard
VGA connector. With DVI, all content transferred over this
interface remains well preserved from start to finish for
high-quality digital images. Following shows the DVI
connector pins:
BasicsU.S. Repair Strategy - 15
U.S. Repair Strategy
The Studio Display DVI is serviced through the service
facilitation process. Customers may choose carry-in repair
service through an Apple-authorized service provider
(AASP) who will then facilitate a mail-in repair or
customers can receive mail-in service from Apple directly.
Ordering
Apple-authorized service providers planning to support the
Studio Display DVI may facilitate service by calling 800919-2775 and selecting option 6.
For more details on this facilitation process, please refer to
the Facilitation Process in the archived service notices
section of the Service Source CD. (Open the Notices Archive
folder at the top level of the Main CD. The complete path is
BasicsU.S. Repair Strategy - 16
Notices Archive: Service Notices Archive: Service Source
Startup: Service Information: Notices: Service Notices:
Archived List: Facilitation Process.)
Parts
To order replacement parts, use the AppleOrder system and
refer to Studio Display DVI (15" Flat Panel, Graphite) in
the Service Price Pages. Large businesses, universities, and
K-12 accounts must provide a purchase order for all
transactions, including orders placed through the
AppleOrder system.
Service providers not enrolled in AppleOrder may fax their
orders to Service Provider Support (512-908-8125) or
mail them to the following address:
BasicsU.S. Repair Strategy - 17
Apple Computer, Inc.
Service Provider Support
Mail Stop 212-SPS
2323 Ridgepoint Drive
Austin, TX 78754
If you have further questions, please call Service Provider
Support at 800-919-2775 and select option 1.
Warranty and AppleCare
The Studio Display DVI is covered under the Apple One-Year
Limited Warranty. The AppleCare Service Plan is also
available for this product. Service Providers are
reimbursed for warranty and AppleCare repairs facilitated
for this display. For pricing information, refer to the
Service Price Pages.
BasicsCanada Repair Strategy - 18
Canada Repair Strategy
The service strategy for the Studio Display DVI is wholeunit replacement in Canada. To prevent “no fault found”
returns on the unit, please use the following procedure when
you require a service repair:
1Troubleshoot the unit to ensure the problem isn't with
the software or with the computer.
2After confirming the issue is with the display, call
Technical Service Provider Support (TSPS) at 800217-9517 (have your 10-digit service account
number, beginning with 61, ready). Be prepared to
explain the issue, your troubleshooting steps, and the
display's serial number to the TSPS phone agent.
3After verifying the troubleshooting you've performed,
the TSPS phone agent will authorize the repair by giving
BasicsCanada Repair Strategy - 19
you the whole-unit service replacement part number,
and a Vantive case number.
4Use AppleOrder to place the order for the whole-unit
service replacement by manually populating the Part
Number field with the part number given to you by the
TSPS. Then mark the order for review, and put the
Vantive case number in the Comments field. Failure to do
so will result in your order being declined.
5When you receive the whole-unit service replacement,
return the old display as you would any other service
module.
K
Service Source
Specifications
Studio Display DVI
SpecificationsIntroduction - 1
Introduction
Specifications information for the Studio Display DVI can be found
in the Spec Database, which you can access from the Service
Source CD in one of three ways:
• Launch it directly by double-clicking the Apple Spec Database
runtime alias at the top level of the Main Service Source CD.
• Select Apple Spec Database from the Service Source drop-down
main menu.
• Click the Acrobat toolbar icon for the database, which is near
the right end of the toolbar with the letters “SP.”
To access product specifications on the Web, click Apple Spec on
the Troubleshoot and Repair page.
Features
Spectacular all-digital display
• 15-inch (diagonal) thin film transistor (TFT) activematrix liquid crystal display delivers bright, sharp text
and graphics
• Native resolution of 1024 by 768 pixels allows for
comfortable viewing, day in and day out
• Designed to work with the Power Mac G4 digital
graphics interface for distortion-free images
• Lightning-fast pixel response supports full-motion
digital video playback
• Offers the convenience of a wide viewing angle—
up to 120°
• Supports a true 16.7 million colors for use in all
graphics-intensive applications
Flexible, elegant design
• Takes up a fraction of the space required by a
traditional display
• Includes tilt-and-swivel and height adjustments for
optimal viewing comfort
• Offers an alternate picture-frame stand that can
further minimize its desktop footprint
• Includes a two-port,self-powered USB hub for easy
connection of peripherals
• Provides a convenient power/instant-on switch
controlling both the display and the Power Mac G4
• Complies with strict TCO 95 standards for low power
consumption, low emissions, and recyclability
The Apple Studio Display is an elegantly designed flat-panel display that incorporates a highperformance, pure digital graphics interface to produce brilliant graphics, crisp text, and lifelike
video. Combined with the powerful Apple Power Mac G4 computer, the Apple Studio Display is
an ideal solution for busy creative professionals.
The display is perfectly matched to the ATI RAGE 128 Pro graphics card in the new Power Mac
G4, which delivers an industry-standard digital graphics signal. You see 1024 by 768 razor-sharp
pixels displayed absolutely distortion free. And you never need to adjust the display to get a
perfect view.
The TFT active-matrix LCD technology used by the Apple Studio Display enables it to offer
outstanding brightness, contrast ratio, and sharpness for optimal viewing. It also provides an
impressively wide viewing angle, as well as a rock-solid image completely free from screen
flicker. Supporting a true 16.7 million colors, the Apple Studio Display outshines competitive
monitors in graphics-intensive applications. And it offers all of this performance in a product
that’s a fraction the size of a traditional computer monitor.
Its built-in USB hub provides easy connections to your keyboard and other desktop
peripherals. The Apple Studio Display also offers the convenience of a power/instant-on
switch to start up both the display and the Power Mac G4 together. You can use the same
button to quickly put the entire system to sleep or wake it up.
Creative professionals, particularly those involved in design and publishing, video, and scientific
and technical work, will appreciate its compact, flexible, and elegant design. And everyone
enjoys looking at the Apple Studio Display—front, back, and sideways. Thin, light, and
spectacularly stylish, this display is as beautiful in appearance as it is in performance.
The Apple Studio Display—brilliant, graceful, and digital all the way.
Apple Studio D i splay
2
Technical Specifications
Screen size and type
• 15 inches (diagonal viewable image size)
• Thin film transistor (TFT) active-matrix liquid
crystal display
Display colors (maximum)
• 16.7 million
Viewing angle (typical)
• 120° horizontal; 90° vertical
Brightness (typical)
• 200 cd/m
2
Contrast ratio (typical)
• 200:1
Resolutions
• 1024 by 768 pixels*
• 832 by 624 pixels
• 800 by 600 pixels
• 640 by 480 pixels
*Optimum resolution.
User controls (hardware and software)
• System startup/sleep,power on/off
• Brightness
Screen treatment
• Antiglare hardcoat
Connectors and cables
• Digital Visual Interface (DVI) 24-pin connector with
Transition Minimized Differential Signaling (TMDS)
• Two-port, self-powered USB hub
• DC connector for DC input
Power supply electrical requirements
• Line voltage:100V to 240V AC
• Frequency:50 to 60 Hz, single phase
• Power:less than 35W (operating)
Agency approvals
• FCC Part 15 Class B
• CISPR 22 Class A (EN500821f)—complies with
European EMC directive
• DOC Class B
• VCCI Class 2
• CE Mark
• EPA ENERGY STAR compliant
• IEC 950
• EN60950
• NUTEK
• TCO 95
• MPR II
Environmental requirements
• Operating temperature:50° to 95° F (10° to 35° C)
• Storage temperature:–20° to 140° F (–20° to 60° C)
• Operating humidity:5% to 95%, noncondensing
• Operating altitude:0 to 10,000 feet (0 to 3,048 m)
Size and weight
• With desktop stand:15.0 inches (minimum) to 19.3
inches (maximum) by 15.7 inches by 9.8 inches
(38.1 to 49.0 cm by 39.9 cm by 24.9 cm)
• With picture-frame stand:11.6 by 15.7 by 6.9
inches (24.9 by 39.9 by 17.5 cm)
• With desktop stand:12 pounds (5.5 kg)
• With picture-frame stand:7.7 pounds (3.5 kg)
System requirements
• Power Mac G4 computer with ATI RAGE 128 Pro
graphics card and built-in USB
Specification Sheet
Apple Studio Display
Apple Computer, Inc.
1 Infinite Loop
Cupertino, CA 95014
408-996-1010
www.apple.com
For more information about this product, or
to find out where to buy Apple products,visit
www.apple.com/products on the World Wide Web
or call 800-538-9696.To purchase this product
from the Apple Store,go to www.apple.com/store.
Safeguard your display for three full years with the
AppleCare Protection Plan.You’ll benefit from
a host of services, including powerful diagnostic
software tools, online support, regular e-mail
updates, and Apple’s toll-free helpline.And for
most problems, no problem: We’ll fix your hardware
for the next three years.You have the assurance of
being helped by Apple certified technicians using
genuine Apple parts—and the reassurance of
knowing that your display is covered. For
more information, visit www.apple.com/support.
Nothing works and looks better with a new Power Mac G4
computer than an Apple Studio Display (sold separately).
K
Service Source
Troubleshooting
Studio Display DVI
TroubleshootingGeneral - 1
General
The Symptom Charts included in this chapter will help you
diagnose specific symptoms related to your product. Because cures
are listed on the charts in the order of most likely solution, try
the first cure first. Verify whether or not the product continues to
exhibit the symptom. If the symptom persists, try the next cure.
For additional assistance, contact Apple Technical Support.
For general troubleshooting tips, go to the Adjustments chapter
and open the linked user’s manual.
TroubleshootingFirst Checklist/ - 2
First Checklist
Important:
operational. Read this checklist to prevent needless module
replacement and unnecessary time delays.
Many displays returned for repair are found to be fully
The Studio Display DVI is not compatible with all
computers.
This display works with selected AGP-based Power Mac G4
computers.
Verify connections.
Symptoms that mimic display failures can be caused by loose cable
connections or a loose DVI graphics card in the computer. Check
cable connections and verify there are no bent pins. Ensure that
the DVI graphics card is securely connected in the computer.
Protect the display from static discharge.
To prevent possible damage to the display from electro-static
discharge, always plug in the computer to a grounded power outlet
before connecting the Studio Display DVI to the computer.
Shut down the display or put it to sleep when it will
not be used for an extended period.
A constant and unchanging image that is left on an LCD screen for
an extended period of time (approx. 24 hours) can leave a
residual ghost image. To remove the image, either shut down the
display or put it into sleep mode using the Energy Saver control
panel. The time it takes to recover depends on how long the
original image was left on the screen. It generally takes between
one and two times as long to remove the ghost image as it took to
create it.
With the display in sleep mode using Energy Saver, the power
light is amber and the backlights are off. Although a screen saver
can be used, some screen savers keep the display backlights in
use, thereby decreasing the useful life of the backlights.
TroubleshootingSymptom Charts/No Image - 3
Symptom Charts
No Image
No image (screen is
black)
1Adjust front panel brightness (it may be set too low).
2Shut down the computer and monitor. Disconnect monitor
cables. Check cables for bent pins. Reconnect monitor cables
and restart computer and monitor.
3If screen brightness has decreased over time, the most likely
condition is the backlights failing. If you suspect backlight
failure, contact Apple Technical Support.
4Replace the DVI graphics card in the computer.
5In the US, call Apple Technical Support at 800-919-2775.
Blurry or wavy
screen image at
different resolutions
1Use one of the resolutions that are listed as Recommended in
the Monitors control panel.
Show All list can produce less than optimal results
(fuzziness, black bars on sides or top and bottom of display
area).
2For best results, set screen resolution to 1024 x 768 using
the control strip or the Monitors control panel. 1024 x 768
is the native resolution for the Studio Display DVI.
Note:
Some resolutions from the
TroubleshootingSymptom Charts/Screen Color - 5
Screen Color
Screen colors are not
correct
Color intensity
varies; large patch of
color not uniform
1Allow the display to warm up for 30 minutes.
2Check color accuracy by using a familiar desktop pattern or a
solid color test pattern. Open the Monitors control panel,
click Color, and verify that a suitable ColorSync Profile is
selected. Click Calibrate in the Color menu to change the color
calibration.
3Open the Monitors control panel and check that Color Depth is
not set to Grays.
For best results, allow the display to warm up for 30 minutes to
reach peak color quality. When displaying a large area of a single
color, the color might not appear uniform throughout the area.
This symptom can occur if the display has not warmed up.
Screen image dim1Adjust front panel brightness (it may be set too low).
2Open the Monitors control panel and click Calibrate in the
Color menu to change the color calibration.
3From the Monitors control panel, click Calibrate in the Color
menu and try changing the color calibration settings.
4If screen brightness has decreased over time, the most likely
condition is the backlights failing. If you suspect backlight
failure, contact Apple Technical Support.
TroubleshootingSymptom Charts/Focus - 7
Focus
Screen image blurry1Using the Monitors control panel or the control strip, set
screen resolution to 1024 x 768.
Note:
1024 x 768 is the native resolution for the Studio Display
DVI. Although you can “magnify” the screen image to enlarge
fonts and graphics by selecting other screen resolutions, LCD
flat-panel displays cannot change their scan rates like a CRT can,
so some blurriness is expected when using non-native
resolutions.
2Open the Appearance control panel and select Fonts. Deselect
the checkbox for “Smooth all fonts on screen.”
TroubleshootingSymptom Charts/Error Messages - 8
Error Messages
Error message reads
“This monitor is not
supported by this
version of the Apple
Displays Software”
Error message reads
“This version of the
system software is
not supported by the
Apple Displays
Software”
1Ensure that computer is compatible. Verify that DVI graphics
card is secured correctly. (Refer to “First Checklist” at the
beginning of this chapter.)
2Install Apple Displays Software that came with the Studio
Display DVI. For installation instructions, refer to the linked
user’s manual in the Adjustments chapter.
If this message occurs in the Apple Displays Software installer,
check that you selected the startup hard disk in the Installation
dialog box.
TroubleshootingSymptom Charts/Error Lights - 9
Error Lights
Power light flashes
amber in repeating
sequence of three
short flashes
Power light flashes
amber in repeating
sequence of two short
flashes and one long
flash
1Ensure correct graphics card installed.
2Install Apple Displays Software that came with the Studio
Display DVI. For installation instructions, refer to the linked
user’s manual in the Adjustments chapter.
This symptom indicates a problem with the backlights. In the US,
call Apple Technical Support at 800-919-2775. In Canada, call
800-217-9517.
TroubleshootingSymptom Charts/Miscellaneous - 10
Miscellaneous
Screen freezesThis symptom occurs when Energy Saver conflicts with a screen
saver program. Turn off either the screen saver program or
Energy Saver, and restart the computer.
Computer shuts down
or sleeps when
monitor power button
is pressed
Change made in
Monitors control
panel does not affect
screen image
The display’s power button is preset to shut down or put to sleep
both the display and the computer. To change the power button
setting so it affects the display only, open the Monitors control
panel and go to the power button setting in Preferences. Click the
Monitor Power button.
1If you have more than one display connected to the computer,
ensure that the control panel shows the correct display name
in the title bar.
2Disconnect all peripheral USB devices except the display, the
Apple keyboard, and the mouse.
3Install Apple Displays Software that came with the Studio
TroubleshootingSymptom Charts/Miscellaneous - 11
Display DVI. For installation instructions, refer to the linked
user’s manual in the Adjustments chapter.
No on-screen display
when brightness
button pressed; or no
power mode options in
Monitors control
panel
Preferences button
missing from
Monitors control
panel
1Ensure display’s USB cable connector is plugged into
computer’s USB port.
2Install Apple Displays Software that came with the Studio
Display DVI. For installation instructions, refer to the linked
user’s manual in the Adjustments chapter.
3Restart computer.
Ensure display’s USB cable connector is plugged into computer’s
USB port. Reinstall system software.
TroubleshootingSymptom Charts/Miscellaneous - 12
Residual image still
visible after the
screen image changes
Allowing a constant and unchanging image to remain on the display
screen for a long period of time can leave a faintly visible residual
image when the screen finally changes. This is a temporary
symptom that does not affect the functionality of the display. To
remove the image, either shut down the display or put it to sleep
using the Energy Saver control panel. The time it takes to recover
depends on how long the original image was left on the screen. It
generally takes between one and two times as long to remove the
ghost image as it took to create it.
To prevent the symptom, recommend that the customer use the
Energy Saver control panel to put the screen to sleep (darkening
the display face) when it is not in use. With the display in sleep
mode using Energy Saver, the power light is amber and the
backlights are off. Although a screen saver can be used, some
screen savers keep the display backlights in use, thereby
decreasing the useful life of the backlights.
K
Service Source
T ak e Apart
Studio Display DVI
Take ApartSafety Guidelines - 1
Safety Guidelines
±
Warning:
that you have a clean, flat work surface. Protect the display
face from scratches or nicks by covering it with a protective
film or a clean, lint-free cloth. Remove all jewelry that
could scratch or damage the display or plastic housing.
Before handling the Studio Display DVI, ensure
Take ApartDesktop Stand - 2
Desktop Stand
Desktop Stand
Important:
begin, ensure that you have
a clean, flat surface to work
on. Protect the display face
from scratches or nicks by
covering it with a protective
film or a clean, lint-free
cloth.
Before you
Take ApartDesktop Stand - 3
1Adjust the neck of the
desktop stand to its
highest extended
position.
2Remove the display cable
from the cable guide on
the desktop stand.
3Tilt the display so the
bottom of the rear
housing touches the
desktop stand.
Take ApartDesktop Stand - 4
4While supporting the
display at the carrying
handle, use a flat-blade
screwdriver to loosen,
but not remove, the two
thumbscrews and thin
plastic washers at the
rear of the display.
Note:
Leave the
thumbscrews and
washers attached to the
desktop stand.
Take ApartDesktop Stand - 5
5While supporting the
display, tilt up the
bottom of the display,
and raise it off the three
metal tabs on the stand.
6Place the display on a
clean, flat surface.
Take ApartFlip-Out Stand - 6
Flip-Out Stand
Important:
begin, ensure that you have
a clean, flat surface to work
on. Protect the display face
from scratches or nicks by
covering it with a protective
film or a clean, lint-free
cloth.
Before you
Take ApartFlip-Out Stand - 7
1Support the display at
the carrying handle.
2Using a flat-blade
screwdriver, loosen but
do not remove the two
thumbscrews and thin
plastic washers at the
rear of the display.
Note:
Leave the
thumbscrews and
washers attached to the
flip-out stand.
Take ApartFlip-Out Stand - 8
3While supporting the
display, tilt the flip-out
stand down and away
from the display to
release the three tabs
from the rear housing.
4Place the display on a
clean, flat surface.
Take ApartUSB Port Cover - 9
USB Port Cover
Before you begin, position
the display with the USB
port cover facing you.
1Open the USB port cover.
2Pull the USB port cover
away from the rear
housing.
Take ApartUSB Port Cover - 10
Replacement Note:
two hinges on the USB port
cover to the two small
openings on the rear
housing. Press the USB port
cover into place.
Align the
K
Service Source
Adjustments
Studio Display DVI
AdjustmentsLinked User’s Manual - 1
Linked User’s Manual
You can adjust the screen brightness using the brightness
buttons on the front of the Studio Display DVI or you can use
the Monitors control panel.
Note:
With version 1.8.1 (and later) of the Apple Displays
Software, the Monitors & Sound control panel became two
separate control panels: “Monitors” and “Sound.”
Refer to “About Your Apple Displays Software” in the linked
Studio Display user’s manual. This page describes the basic
picture and color settings that can be adjusted using control
panels, the Control Strip, Digital Color Meter, and Mac Help.
Click the icon at left to open the user’s manual.
K
Service Source
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