VTech ia5870 User Manual

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Table of contents

Parts checklist

1

Parts checklist for ia5865/ia5870

1

Parts checklist for ia5878/ia5884

2

Parts checklist for ia5882/ia5890

3

Installation

4

Choose location

4

Connect power and telephone line cords

4

Install handset battery

5

Wall mounting bracket installation

6

Desk/table bracket installation

6

If you subscribe to DSL service

7

Belt clip

7

Check for dial tone

8

Charge the handset battery

8

Language

8

Set the dial mode

8

Set handset date and time

9

Handset ringer style

9

Set ringer volume

9

Telephone operation . . . . . . . . . . . . . . . . . . 10

Handset layout

10

Telephone base layout

11

Handset operation

12

Telephone base operation

14

Temporary tone dialing

15

Call transfer

15

Headset jack

17

Operating range

17

Directory

18

Store a directory entry

18

Chart of characters

19

Edit a directory entry

20

Delete a directory entry

20

Move a directory entry into speed dial

21

Dial a number from the directory

21

Speed dial

22

Store a speed dial entry

22

Edit a speed dial entry

23

Delete a speed dial entry

24

Dial a speed dial number

24

Reassign locations in speed dial

24

Caller ID

25

About call history (caller ID)

26

Review call history

26

Delete records from call history

27

Dial a displayed number

27

Store a call history record in the directory

27

Display screen messages

28

Answering system operation

29

Audible indicators

29

Setting the clock

29

Record your announcement

30

Review your announcement

30

Delete your announcement

31

Setup the answering system

31

Listen to, save & delete messages

33

Call screening/intercept

33

Record a memo

33

Answering system operation - remote access

35

Accessing the answering system remotely

35

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Voice menu

35

Remote access commands

35

Display screen messages

37

Battery information

38

Battery care and performance

38

Replacing the handset battery

38

Troubleshooting

39

Maintenance

49

Limited Warranty

49

Important safety instructions . . . . . . . . . . . . . . 51

FCC, ACTA and IC regulations

52

The RBRC® seal

53

Technical specifications

54

Index

55

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ii

NEED HELP?

This user’s manual has all the feature operation and troubleshooting you will need to install and operate your new VTech phone. Please take the time to review thoroughly to ensure proper installation of this VTech innovative and feature rich product. You can also visit our website at www.vtechphones.com for support, shopping, and everything new at VTech.

In Canada, please visit www.vtechcanada.com

iii

www.vtechphones.com

Parts checklist

Parts checklist for ia5865/ia5870

Telephone base with wall mounting/desktop bracket

Handsets (2)

Charger

Telephone line cord

Base power adapter

Charger power adapter

Belt clips (2)

Batteries (2)

User’s manual

To purchase replacement batteries, visit us on the web at www.vtechphones.com or call us at 1-800-595-9511.In Canada, go to www.vtechcanada.com or call us at1-800-267-7377.

 

SELECT

Telephone base with wall

 

mounting/desktop bracket

Handsets (2)

Telephone line cord

Base power adapter

 

Belt clips (2)

Batteries (2)

Battery compartment covers (2)

www.vtechphones.com

• Important! Please read the

Important safety instructions on page 51 before using this telephone.

Charger

Charger power adapter

User’s manual

started Getting

Parts checklist

Parts checklist for ia5878/ia5884

Telephone base with wall mounting/desktop bracket

Handsets (3)

Chargers (2)

Telephone line cord

Base power adapter

Charger power adapters (2)

Belt clips (3)

Batteries (3)

User’s manual

To purchase replacement batteries, visit us on the web at www.vtechphones.com or call us at 1-800-595-9511.In Canada, go to www.vtechcanada.com or call us at1-800-267-7377.

 

SELECT

Telephone base with wall

Chargers (2)

mounting/desktop bracket

Handsets (3)

 

Charger power adapters

Telephone line cord

Base power adapter (2)

 

Belt clips (3)

Batteries (3)

User’s manual

Battery compartment covers (3)

www.vtechphones.com

Parts checklist

Parts checklist for ia5882/ia5890

Telephone base with wall mounting/desktop bracket

Handsets (4)

Chargers (3)

Telephone line cord

Base power adapter

Charger power adapters (3)

Belt clips (4)

Batteries (4)

User’s manual

To purchase replacement batteries, visit us on the web at www.vtechphones.com or call us at 1-800-595-9511.In Canada, go to www.vtechcanada.com or call us at1-800-267-7377.

 

SELECT

Telephone base with wall

Chargers (3)

mounting/desktop bracket

Handsets (4)

Charger power adapters (3)

Telephone line cord

Base power adapter

 

Belt clips (4)

Batteries (4)

User’s manual

Battery compartment covers (4)

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started Getting

Install the telephone base away from electronic equipment such as personal computers, television sets or microwave ovens. Avoid excessive heat, cold, dust or moisture.

Connect the power and telephone line cords to the underside of the base as illustrated.

Plug the base power adapter into an electrical outlet.

Connect the telephone line cord to the wall jack.

This power unit is intended to be

correctly orientated in a vertical or floor mount position.

The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under the table /cabinet outlet.

Installation

Choose location

For maximum performance of your cordless telephone system:

1.Choose a central location for your telephone base.

2.Install your telephone base and extension handset away from electronic equipment, such as personal computers, television sets and microwave ovens.

3.In locations where there are multiple cordless telephones, separate telephone bases as much as possible.

4.Install your telephone equipment away from heat sources and sunlight.

5.Avoid excessive moisture, dust or extreme cold.

1.

2.

Connect power and telephone line cords

Standard

 

Modular

electrical outlet

 

 

telephone jack

 

 

 

 

 

 

 

 

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Installation

Install handset battery

a) Align the two holes in the plug with the socket

Use only the

pins in the handset battery compartment,

 

provided VTech

matching the red and black wires to the color-

 

 

battery, or

coded label. Snap the plug into place. Put the

 

 

equivalent.

battery into the compartment.

 

 

To purchase

 

 

b) Place the battery in the compartment with the

 

replacement

wires tucked inside.

 

batteries,

c) Place battery compartment cover by sliding

 

visit us on the

 

web at www.

it upward until it clicks into place.

 

 

vtechphones.

 

 

d)The battery may have enough power for short

 

com or call us

calls. For best performance, put the handset in

 

at 1-800-595-

the telephone base and charge the battery for at

 

9511. In

least 16 hours.

 

Canada,go

 

 

to www.

 

 

vtechcanada.

 

 

com or call us at

 

 

1-800-267-7377.

 

 

 

www.vtechphones.com

started Getting

Installation

Wall mounting bracket installation (optional)

Your telephone base comes with the wall mounting/desktop bracket installed, ready for desktop use. If you prefer to mount your telephone on the wall (optional), it is designed to mount on a standard telephone wall plate. For wall mounting, follow these instructions:

First, insert the lower portion tabs of the wall mounting/desktop bracket into the lower grooves in the telephone base, then snap the upper portion tabs of the bracket into place.

Mount the telephone base on the wall by positioning it so the mounting studs will fit into the holes on the telephone base and wall mounting/desktop bracket. Slide the telephone base down on the mounting studs until it locks into place.

To remove the bracket, press both upper portion tabs firmly inward and pull the bracket downward until it release from the grooves.

upper portion tab

lower portion tab

lower groove

upper grooves

Desk/table bracket installation

To place your telephone base on a desk or table, insert the wall mounting/desktop bracket.

Insert the lower portion tabs of the bracket into the upper grooves of the telephone base.

• Snap the upper portion tabs of the bracket into place.

To remove the bracket, press both upper portion tabs firmly inward and pull the bracket upward until it is released from the grooves.

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Installation

If you subscribe to DSL service

If you receive high speed internet service through your telephone line (commonly referred to as DSL) and you are experiencing interference during conversations and/or your caller ID features aren’t functioning properly, install a DSL filter to the telephone line between the telephone base and the telephone

line jack. Contact your DSL provider to obtain a DSL filter.

 

Telephone

 

 

DSL filter (for

 

 

 

 

line cord

 

 

DSL users)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

To single telephone jack (RJ11C)

Belt clip (optional)

To attach

To remove

 

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started Getting

If the phone will not be used for a long period of time, remove the battery to prevent battery damage.

Installation

Check for dial tone

After the batteries are charged, pick up the handset and press TALK/FLASH; you should hear a dial tone. If you do not, refer to the Troubleshooting section in the back of this user’s manual.

Charge the handset battery

The battery may have enough power to allow for short calls. If the battery power is low, NEEDS RECHARGING will appear on the handset screen. For best performance charge the battery for at least 16 hours the first time.

Language

Press PROG, then pressoruntilLANGUAGE is displayed. PressSELECT.

The current setting blinks. Press oruntil the screen displays the correct language (English, Espanol or Francais).

Press SELECT to save your selection.

Set the dial mode

If you have touch tone service, the phone is ready to use as soon as the battery is charged. If you have pulse (rotary) service, you’ll need to change the dial mode.

Press PROG.

Pressoruntil the screen displaysDIAL MODE: and the current setting.

Press SELECT. The current setting blinks.

Press orto selectTONE orPULSE.

Press SELECT to save.

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Installation

Set handset date and time

If you subscribe to caller ID service, the date and time will be set automatically with the first incoming call.

If you do not have caller ID service, you can set the date and time manually:

Press PROG, then pressoruntilDATE/TIME is displayed. PressSELECT.

• The month is flashing. Press

or

until the screen displays the correct month. Press SELECT.

• The day is flashing. Press

or

until the screen displays the correct day. Press SELECT.

The hour is flashing. Press

or

until the screen displays the correct hour. Press SELECT.

The minute is flashing. Press

or

until the screen displays the correct minute. Press SELECT.

AM orPM is flashing. Pressorto choose betweenAM orPM. PressSELECT.

Handset ringer style

You can select from four different handset ringer styles, or turn the ringer off.

1.With the handset in idle (off) mode, press PROG.

2.Press oruntil the screen displaysRINGER: and current setting.

3.Press SELECT. The current setting blinks, and you will hear a sample of the ring.

4.Press orto selectRINGER: 1, 2, 3, 4 orOFF. You will hear a sample of each ring tone.

5.Press SELECT to choose the displayed ringer setting.

Set ringer volume

You can select from two different handset ringer volume, or turn the ringer off.

1.Begin with the handset in idle (off) mode.

2.Press and hold oruntil the screen displaysOFF LOW HIGH.

3.The current setting blinks, and you will hear a sample of the ring volume.

4.Press orto select ringer volume:OFF LOW HIGH. You will hear a sample of each ring tone.

5.Press SELECT to choose the displayed ringer setting.

In the event the battery loses all of its power or is removed, the time setting will be lost.

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started Getting

Telephone operation

Handset layout

1.TALK

2.FLASH

3.CHAN (channel)

4.REMOVE

5.Answer a call

6./CID VOL-

1,2

/VOL+

7. SELECT

8. OFF 5

9. REDIAL/PAUSE

10.PROG (program)

3,4

 

6

SELECT

8

 

 

7

 

9

 

10

10

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Telephone operation

Telephone base layout

11.CHARGE/IN USE

12.Message window

13.ANS ON/OFF

14.PLAY/STOP

15.REPEAT/

16.SKIP/

17.DELETE/ X

18.VOL /

19.CLOCK

20.SETUP

21.ANNC (announcement)

22.RECORD

23.FIND HANDSET

11

17

18

1615

14

12

13

19 20 21 22 23

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operation Basic

11

Whenever the phone is in use, call timer will be shown at the top right corner.

12

Telephone operation

Handset operation

Making calls

Press TALK/FLASH, then dial the number.

OR —

Dial the number (press to backspace), then pressTALK/FLASH.

Ending calls

• Press OFF to end your call.

— OR —

Put the handset on the telephone base or charger to end your call.

Answering Calls

• Press any key to answer a call (except OFF, or).

FLASH

During a call, press TALK/FLASH to receive an incoming call, if call waiting is activated.

CHAN

Press CHAN/REMOVE to switch to a clear channel while on a call.

REMOVE

When viewing the call log, press to delete the current record displayed. While handset is in idle mode, press and hold to delete all records in the call log.

/CID VOL-and /VOL+

/CID VOL-

While on a call, press to decrease the volume. A double beep will sound when you reach the lowest setting.

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Telephone operation

While phone is not in use, press to display caller ID information.

While entering names or numbers into memory, press then pressCHAN/REMOVE to delete the last character entered.

/VOL+

While on a call, press to increase the volume. A double beep will sound when you reach the highest setting.

While phone is not in use, press to display directory entries.

While entering names, press twice to add a space.

SELECT

Press to confirm an entry of operation, or to select highlighted item from menu.

OFF

During a call, press to hang up. While using menu, press to cancel an operation or exit the menu display.

REDIAL/PAUSE

Press to view redial number. Press it again to delete the redial number. Press to insert a dialing pause while entering a number.

PROG (program)

With the handset in idle (on-hook),press to enter programming mode.

VOL (volume)

During a call, press orto adjust the listening volume to a comfortable level.

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operation Basic

13

Only one handset can be on a call at a time. For example, if HS1 is on a call and HS2 presses the TALK/FLASH button,OTHER

HANDSET ON OR OUT OF RANGE will display.

.

14

Telephone operation

Telephone base operation

CHARGE/IN USE

Flashes in unison with an incoming call’s ringing.

Flashes slowly when the handset is in use or answering machine picks up a call or extension is off hook.

Glows steadily when the handset is charging.

Message window

Indicate the status of answering machine. (e.g. show the number of message recorded in the mailbox.)

ANS ON/OFF

Set the answering machine to answer an incoming call.

PLAY/STOP

• Play back recorded messages in mailbox.

• Stop the playback of message.

REPEAT/

Repeat or playback the previous message during playback or as a parameters setting in the SETUP mode.

SKIP/

Skip forward a message during playback or move to the next setting in SETUP mode.

DELETE

Delete individual or all the messages.

VOL /

Increase/decrease speaker volume.

CLOCK

Press to announce the current time. Press again to enter clock set mode.

SETUP

To set various answering machine features. For details, please refer to the Answering system operation section.

ANNC (announcement)

Enter announcement mode and press again to quit.

FIND HANDSET

To page handset(s).

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Telephone operation

Temporary tone dialing

If you have pulse (rotary) dialing, you can change from pulse dialing to touch tone dialing during a call by pressing *TONE. This is useful if you need to send touch tone signals for access to telephone banking or long distance services.

1.Press *TONE when handset is off hook or on a call.

2.Dial the number.

3.After you hang up, the phone automatically returns to pulse dialing.

Call transfer

To transfer an external call from one handset (HS1) to the other handset (HS2):

For the ia5865/ia5870

1. While on a call, press selECT on HS1 to forward the call to HS2.

HS1 will show:

HS2 will ring and show:

CALL TRANSFERRED

TRANSFERRED CALL

2. Press TALK/FLASH on HS2 to answer the transferred call. HS1 will return to the idle mode.

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Only one handset can be on a call at a time. For example, if HS1 is on a call and HS2 presses the TALK/FLASH button,OTHER

HANDSET ON OR OUT OF RANGE will display.

The phone will automatically return to pulse service after you hang up.

15

operation Basic

If HS2 cannot be found, HS1 will generate an error tone and continue the call automatically. Before HS2 answers, HS1 can press

TALK/FLASH to cancel the forward function and continue the external call.

If HS2 doesn’t respond within 30 seconds, HS1 will start ringing until

TALK/FLASH is pressed to pick up the returned call. If it is not answered within another

30 seconds, the external call will end automatically.

.

16

Telephone operation

For the ia5878/ia5884

1. While on a call, press SELECT on HS1 to forward the call to the destination handset.

HS1 will show:

Destination handset will ring and show:

ENTER 1-3

TRANSFERRED CALL

2.Enter the destination handset number you want to transfer.

3.Press TALK/FLASH on the destination handset to answer the transferred call. HS1 will return to the idle mode.

For the ia5882/ia5890

1. While on a call, press SELECT on HS1 to forward the call to the destination handset.

HS1 will show:

Destination handset will ring and show:

ENTER 1-4

TRANSFERRED CALL

2.Enter the destination handset number you want to transfer.

3.Press TALK/FLASH on the destination handset to answer the transferred call. HS1 will return to the idle mode.

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Telephone operation

Headset jack

You can use this telephone handsfree when you install any VTech 2.5 mm headset, purchased separately.

Plug the headset into the jack located on the right side of the handset (under the small rubber flap). Do not force the connection, but make sure the plug fits securely.

SELECT

Operating range

This cordless telephone operates within the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and base can communicate over only a certain distance - which can vary with the locations of the base and handset, the weather, and the construction of your home or office.

If you move out of range during a phone conversation, you might hear noise or interference. To improve reception, move closer to the base.

If you move out of range without pressing OFF, your phone will be left off the hook. To hang up properly,

walk back into range, periodically pressing OFF.

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To purchase a headset, visit us on the web at www. vtechphones.

com or call us at 1-800-595-9511.In Canada, go to www.vtechcanada. com or call us at1-800-267-7377.

17

operation Basic