Yealink SIP-T21 E2, SIP-T21P E2 User Manual

4.4 (10)
Yealink SIP-T21 E2, SIP-T21P E2 User Manual

Copyright © 2015 YEALINK NETWORK TECHNOLOGY CO., LTD

Copyright © 2015 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.

When this publication is made available on media, Yealink Network Technology CO., LTD. gives its consent to downloading and printing copies of the content provided in this file only for private use but not for redistribution. No parts of this publication may be subject to alteration, modification or commercial use. Yealink Network Technology CO., LTD. will not be liable for any damages arising from use of an illegally modified or altered publication.

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.

YEALINK NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink Network Technology CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance, or use of this guide.

Hereby, Yealink Network Technology CO., LTD. declares that this phone is in conformity with the essential requirements and other relevant provisions of the CE, FCC.

This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC.

This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1.This device may not cause harmful interference, and

2.This device must accept any interference received, including interference that may cause undesired operation.

Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

1.Reorient or relocate the receiving antenna.

2.Increase the separation between the equipment and receiver.

3.Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

4.Consult the dealer or an experience radio/TV technician for help.

To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment, end users of electrical and electronic equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately.

We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to DocsFeedback@yealink.com.

Yealink SIP-T21(P) E2 IP phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license.

The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

About This Guide

 

Thank you for choosing the SIP-T21(P) E2 IP phone, exquisitely designed to provide

 

business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Multicast

 

Paging and Conference over an IP network. The difference between the SIP-T21 E2 and

 

SIP-T21P E2 IP phones is that only SIP-T21P E2 supports PoE.

 

This guide provides everything you need to quickly use your new phone. First, verify

 

with your system administrator that the IP network is ready for phone configuration. Also

 

be sure to read the Packaging Contents and Regulatory Notices sections in this guide

 

before you set up and use the SIP-T21(P) E2 IP phone.

Note

 

Shared Line, Network Directory and Network Call Log features are hidden for IP phones

 

 

in neutral firmware, which are designed for the BroadWorks environment. Please contact

 

 

your system administrator for more information.

 

 

 

 

Topics provided in this guide include:

Chapter 1 Overview

Chapter 2 Getting Started

Chapter 3 Customizing Your Phone

Chapter 4 Basic Call Features

Chapter 5 Advanced Phone Features

v

User Guide for the SIP-T21(P) E2 IP Phone

vi

Table of Contents

About This Guide ......................................................................

v

In This Guide .........................................................................................................................

v

Table of Contents.....................................................................

vii

Overview ..................................................................................

1

Hardware Component Instructions....................................................................................

1

Icon Instructions ....................................................................................................................

3

LED Instructions.....................................................................................................................

4

User Interfaces .....................................................................................................................

5

Phone User Interface ........................................................................................................

6

Web User Interface...........................................................................................................

6

Documentations ...................................................................................................................

8

Getting Started.........................................................................

9

Packaging Contents.............................................................................................................

9

Optional Accessories .....................................................................................................

10

Phone Installation...............................................................................................................

11

Phone Initialization .............................................................................................................

13

Phone Status .......................................................................................................................

13

Basic Network Settings......................................................................................................

15

Registration .........................................................................................................................

17

Idle Screen ..........................................................................................................................

17

Customizing Your Phone .........................................................

19

General Settings ................................................................................................................

19

Contrast............................................................................................................................

19

Backlight ..........................................................................................................................

20

Language.........................................................................................................................

20

Time & Date .....................................................................................................................

21

Administrator Password .................................................................................................

23

Key as Send.....................................................................................................................

24

Phone Lock.......................................................................................................................

24

Audio Settings ....................................................................................................................

27

Volume .............................................................................................................................

27

Ring Tones ........................................................................................................................

27

 

vii

User Guide for the SIP-T21(P) E2 IP Phone

Contact Management.......................................................................................................

30

Directory...........................................................................................................................

30

Local Directory ................................................................................................................

31

Blacklist ............................................................................................................................

41

Remote Phone Book........................................................................................................

43

Call History Management ................................................................................................

45

System Customizations......................................................................................................

47

Logo Customization ........................................................................................................

47

Headset Use....................................................................................................................

48

DSS Keys ..........................................................................................................................

50

Account Management ...................................................................................................

59

Dial Plan ...........................................................................................................................

60

Emergency Number........................................................................................................

66

Live Dialpad ....................................................................................................................

67

Hotline ..............................................................................................................................

68

Basic Call Features .................................................................

69

Placing Calls .......................................................................................................................

69

Answering Calls .................................................................................................................

71

Ending Calls ........................................................................................................................

73

Redialing Numbers ............................................................................................................

73

Recent Call In Dialing ........................................................................................................

74

Auto Answer .......................................................................................................................

75

Auto Redial..........................................................................................................................

76

Call Completion .................................................................................................................

77

ReCall ..................................................................................................................................

78

Call Mute.............................................................................................................................

79

Call Hold/Resume...............................................................................................................

79

Do Not Disturb (DND) ........................................................................................................

80

Call Forward .......................................................................................................................

83

Call Transfer ........................................................................................................................

90

Call Waiting ........................................................................................................................

91

Conference .........................................................................................................................

92

Local Conference............................................................................................................

92

Network Conference ......................................................................................................

93

Call Park ..............................................................................................................................

94

Call Pickup ..........................................................................................................................

96

Anonymous Call ...............................................................................................................

101

Anonymous Call Rejection ..............................................................................................

102

Advanced Phone Features....................................................

105

Busy Lamp Field (BLF) .....................................................................................................

105

BLF List ...............................................................................................................................

107

viii

 

Table of Contents

Call Recording ..................................................................................................................

109

Hot Desking ......................................................................................................................

111

Intercom ............................................................................................................................

113

Outgoing Intercom Calls ..............................................................................................

113

Incoming Intercom Calls ..............................................................................................

113

Using Intercom ..............................................................................................................

115

Multicast Paging...............................................................................................................

115

Sending RTP Stream .....................................................................................................

116

Receiving RTP Stream...................................................................................................

118

Using Multicast Paging.................................................................................................

120

Music on Hold...................................................................................................................

121

Automatic Call Distribution (ACD)..................................................................................

122

Messages..........................................................................................................................

124

Short Message Service (SMS) ....................................................................................

124

Voice Mail ......................................................................................................................

126

Message Waiting Indicator (MWI) .............................................................................

128

Troubleshooting .....................................................................

131

Regulatory Notices ................................................................

141

Service Agreements ........................................................................................................

141

Limitations of Liability ......................................................................................................

141

Safety Instructions ............................................................................................................

141

Appendix A - Time Zones......................................................

143

Index ......................................................................................

145

ix

User Guide for the SIP-T21(P) E2 IP Phone

x

Overview

This chapter provides the overview of the SIP-T21(P) E2 IP phone. Topics include:

Hardware Component Instructions

Icon Instructions

LED Instructions

User Interfaces

Documentations

If you require additional information or assistance with your new phone, contact your system administrator.

The main hardware components of the SIP-T21(P) E2 IP phone are the LCD screen and the keypad.

1

User Guide for the SIP-T21(P) E2 IP Phone

Hardware component instructions of the SIP-T21(P) E2 IP phone are:

 

 

 

Item

 

 

 

Description

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Shows information about calls, messages, soft keys,

 

 

 

 

 

 

time, date and other relevant data:

 

 

 

 

 

 

• Call information—caller ID, call duration

 

 

LCD Screen

 

• Icons (for example,

)

 

 

 

 

 

 

 

• Missed call text or second incoming caller information

 

 

 

 

 

 

• Prompt text (for example, "Saving config file!")

 

 

 

 

 

 

• Time and date

 

 

 

 

 

 

 

 

 

Power Indicator LED

 

Indicates phone power status and phone status.

 

 

 

 

 

 

 

 

 

Line Keys

 

Use these keys to activate up to two accounts and assign

 

 

various features.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Soft Key

 

Label automatically to identify their context-sensitive

 

 

 

 

 

 

 

 

 

 

 

 

 

Scroll through the displayed information.

 

 

 

 

 

 

 

 

 

 

 

 

 

Confirms actions or answers incoming calls.

 

 

 

 

 

 

 

 

 

 

 

Cancels actions, rejects incoming calls, mutes or

 

 

 

 

 

 

 

 

 

 

 

 

un-mutes calls.

 

 

 

 

 

 

 

 

 

MESSAGE Key

 

Indicates and accesses voice mails.

 

 

 

 

 

 

 

HEADSET Key

 

Toggles the headset mode.

 

 

 

 

 

 

 

TRAN Key

 

Transfers a call to another party.

 

 

 

 

 

 

 

RD Key

 

Redials a previously dialed number.

 

 

 

 

 

 

 

Speakerphone Key

 

Toggles the hands-free speakerphone mode.

 

 

 

 

 

 

 

 

 

Volume Key

 

Adjusts the volume of the handset, headset, speaker,

 

 

and ringer.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Keypad

 

Provides the digits, letters and special characters in

 

 

context-sensitive applications.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Speaker

 

Provides ringer and hands-free (speakerphone) audio

 

 

output.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Picking up the handset from the handset cradle, the

 

 

Hookswitch

 

hookswitch bounces and the phone connects to the line,

 

 

laying the handset down on the handset cradle, the

 

 

 

 

 

 

 

 

 

 

 

 

phone disconnects from the line.

 

 

 

 

 

 

 

 

 

 

 

 

 

Secures the handset in the handset cradle when the IP

 

 

Hookswitch Tab

 

phone is mounted vertically. For more information on

 

 

how to adjust the hookswitch tab, refer to Yealink Wall

 

 

 

 

 

 

 

 

 

 

 

 

Mount Quick Installation Guide for Yealink IP Phones.

 

 

 

 

 

 

 

 

 

2

Overview

Icons appearing on the LCD screen are described in the following table:

 

Icon

 

 

Description

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Network is unavailable

 

 

 

 

 

 

 

Registered successfully

 

 

 

 

 

 

 

Register failed

 

 

 

 

 

 

 

Registering

 

 

 

 

 

 

 

Hands-free speakerphone mode

 

 

 

 

 

 

 

Handset mode

 

 

 

 

 

 

 

Headset mode

 

 

 

 

 

 

 

Multi-lingual lowercase letters input mode

 

 

 

 

 

 

 

Multi-lingual uppercase letters input mode

 

 

 

 

 

 

 

Alphanumeric input mode

 

 

 

 

 

 

 

Numeric input mode

 

 

 

 

 

 

 

Multi-lingual uppercase and lowercase

 

 

 

letters input mode

 

 

 

 

 

 

 

Voice Mail

 

 

 

 

 

 

 

Text Message

 

 

 

 

 

 

 

Auto Answer

 

 

 

 

 

 

 

Do Not Disturb

 

 

 

 

 

 

 

Call Forwarded/Forwarded Calls

 

 

 

 

 

 

 

Call Hold

 

 

 

 

 

 

 

Ringer volume is 0

 

 

 

 

 

 

 

Phone Lock

 

 

 

 

 

 

3

User Guide for the SIP-T21(P) E2 IP Phone

 

Icon

 

 

Description

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Call Mute

 

 

 

 

 

 

 

Received Calls

 

 

 

 

 

 

 

Placed Calls

 

 

 

 

 

 

 

Missed Calls

 

 

 

 

 

 

 

Recording box is full

 

 

 

 

 

 

 

A call cannot be recorded

 

 

 

 

 

 

 

Recording starts successfully

 

 

 

 

 

 

 

Recording cannot be started

 

 

 

 

 

 

 

Recording cannot be stopped

 

 

 

 

 

 

 

The contact icon

 

 

 

 

 

 

Power Indicator LED

 

LED Status

 

 

Description

 

 

 

 

 

 

 

 

 

 

 

 

Solid red

 

 

The phone is initializing.

 

 

 

 

 

 

Fast flashing red (300ms)

 

 

The phone is ringing.

 

 

 

 

 

 

Slow flashing red (1s)

 

 

The phone receives a voice mail or text message.

 

 

 

 

 

 

 

 

 

The phone is powered off.

 

 

 

 

The phone is idle.

 

Off

 

 

The phone is busy.

 

 

 

 

The call is placed on hold or is held.

 

 

 

 

The call is muted.

 

 

 

 

 

Line key LED

 

 

 

 

 

 

 

 

 

 

LED Status

 

 

Description

 

 

 

 

 

 

 

 

Solid green

 

 

The line is seized.

 

 

 

The line is in conversation.

 

 

 

 

 

 

 

 

 

 

Fast flashing green

 

 

The line receives an incoming call.

 

 

 

 

 

 

4

Overview

 

LED Status

 

 

Description

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Slow flashing green

 

 

The call is placed on hold.

 

 

 

 

 

 

Off

 

 

The line is inactive.

 

 

 

 

 

 

Line key LED (configured as a BLF key or BLF List key)

 

LED Status

 

 

Description

 

 

 

 

 

 

 

 

 

 

 

 

Solid green

 

 

The monitored user is idle.

 

 

 

 

 

 

Fast flashing red (200ms)

 

 

The monitored user receives an incoming call.

 

 

 

 

 

 

 

 

 

The monitored user is busy.

 

Solid red

 

 

The monitored user’s conversation is placed on

 

 

 

 

hold (This LED status requires server support).

 

 

 

 

 

 

Slow flashing red (1s)

 

 

The call is parked against the monitored user’s

 

 

 

phone number.

 

 

 

 

 

 

 

 

 

 

Off

 

 

The monitored user does not exist.

 

 

 

 

 

 

Note The above introduces the default LED status. The statuses of the power indicator LED and BLF key are configurable via web user interface. For more information, refer to

Yealink_SIP-T2_Series_T4_Series_IP_Phones_Administrator_Guide.

Two ways to customize configurations of your SIP-T21(P) E2 IP phone:

The user interface on the IP phone.

The user interface in a web browser on your PC.

The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone. In addition, you can use the web user interface to access all configuration settings. In many cases, either the phone user interface and/or the web user interface interchangeably. However, in some cases, it is only possible to use one or the other interface to operate the phone and change settings.

5

User Guide for the SIP-T21(P) E2 IP Phone

You can customize your phone by pressing the Menu soft key to access the phone user interface. The Advanced Settings option is only accessible to the administrator, and the default administrator password is “admin” (case-sensitive). For more information on customizing your phone with the available options from the phone user interface, refer to Customizing Your Phone on page 19.

In addition to the phone user interface, you can also customize your phone via web user interface. In order to access the web user interface, you need to know the IP address of your new phone. To obtain the IP address, press the OK key on the phone. Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.10) in the address bar of web browser on your PC. The default administrator user name and password are both “admin” (case-sensitive).

The options you can use to customize the IP phone via phone user interface and/or via web user interface are listed in the following table:

 

Options

 

 

Phone User Interface

 

 

Web User Interface

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Status

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--IPv4

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--MAC

 

 

 

 

 

 

 

 

 

 

 

 

 

--Firmware

 

 

 

 

--Network

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Phone

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Accounts

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Basic Phone Settings

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Contrast

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Backlight

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Language

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Time & Date

 

 

 

 

 

 

--Administrator Password

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Key as Send

 

 

 

 

 

 

 

 

 

 

 

 

--Phone Lock

 

 

 

 

--Ring Tones

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Contact Management

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

--Directory

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

--Local Directory

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Blacklist

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Remote Phone Book

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

--Call History Management

 

 

 

 

 

 

 

 

 

 

 

 

 

 

6

Overview

 

Options

 

 

Phone User Interface

 

 

Web User Interface

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Logo Customization

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

--DSS Keys

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Account Management

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Dial Plan

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

--Emergency Number

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

--Live Dialpad

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

--Hotline

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Basic Call Features

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Recent Call In Dialing

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

--Auto Answer

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Auto Redial

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Call Completion

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--ReCall

 

 

 

 

 

 

 

 

 

 

 

 

 

 

-- Do Not Disturb (DND)

 

 

 

 

 

 

 

 

 

 

 

 

--Call Forward

 

 

 

 

--Call Transfer

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Call Waiting

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Conference

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

--Call Park

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Call Pickup

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Anonymous Call

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Anonymous Call Rejection

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Advanced Phone Features

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Busy Lamp Field (BLF)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--BLF List

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

--Call Recording

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Hot Desking

 

 

 

 

 

 

 

 

 

 

 

--Intercom

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Multicast Paging

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

--Music on Hold

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

--Automatic Call Distribution (ACD)

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

--Messages

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SIP Account

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--User Options

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

--Register Status

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Account Status

 

 

 

 

 

 

 

 

 

 

 

 

--Label

 

 

 

 

--Display Name

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Register Name

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--User Name

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Password

 

 

 

 

 

 

 

 

 

 

 

 

 

 

7

User Guide for the SIP-T21(P) E2 IP Phone

 

 

 

Options

 

 

Phone User Interface

 

 

Web User Interface

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--SIP Server 1/2

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Server Option

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

--Registrar Port

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

--Outbound Status

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--Outbound Proxy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--NAT Traversal

 

 

x

 

 

 

 

 

 

 

 

 

 

 

 

--STUN Status

 

 

 

 

 

 

 

 

 

 

 

 

 

 

--STUN Server

 

 

 

Note

 

 

 

 

 

The table above lists most of the feature options. Please refer to the relevant sections for

 

more information.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The following table shows documentations available for the SIP-T21(P) E2 IP phone.

 

Name

 

 

Contents

 

 

Where found

 

 

Language

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Quick Start Guide

 

 

Basic call features and

 

In the

 

English

 

 

 

phone customizations

 

package

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Phone/Web user

 

 

 

 

 

 

 

 

 

 

interface settings

 

On the

 

 

 

 

User Guide

 

 

Basic call features and

 

 

English

 

 

 

 

website

 

 

 

 

 

advanced phone

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

features

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

8

Getting Started

This chapter provides basic installation instructions and information for obtaining the best performance with the SIP-T21(P) E2 IP phone. Topics include:

Packaging Contents

Phone Installation

Phone Initialization

Phone Status

Basic Network Settings

Registration

Idle Screen

If you require additional information or assistance with your new phone, contact your system administrator.

The following components are included in your SIP-T21(P) E2 IP phone package:

SIP-T21(P) E2 IP Phone

9

User Guide for the SIP-T21(P) E2 IP Phone

Phone Stand

Handset & Handset Cord

Ethernet Cable

Quick Start Guide

Check the list before installation. If you find anything missing, contact your system administrator.

The following items are optional accessories for your SIP-T21(P) E2 IP phone. You need to purchase them separately if required.

10

Getting Started

Power Adapter

Headset

If your phone is already installed, proceed to Phone Initialization on page 13. This section introduces how to install the phone:

1)Attach the stand

2)Connect the handset and optional headset

3)Connect the network and power

1)Attach the stand

11

User Guide for the SIP-T21(P) E2 IP Phone

2)Connect the handset and optional headset

3)Connect the network and power

You have two options for power and network connections. Your system administrator will advise you which one to use.

AC power

Power over Ethernet (PoE)

Note

PoE is not applicable to the SIP-T21 E2 IP phone.

 

 

AC Power

To connect the AC power:

1.Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet.

2.Connect the included or a standard Ethernet cable between the Internet port on the phone and the one on the wall or switch/hub device port.

Power over Ethernet

With the included or a regular Ethernet cable, the SIP-T21P E2 IP phone can be powered from a PoE-compliant switch or hub.

To connect the PoE for the SIP-T21P E2 IP phone:

1.Connect the Ethernet cable between the Internet port on the phone and an

12

Getting Started

available port on the in-line power switch/hub.

Note If in-line power is provided, you don’t need to connect the phone to the power adapter.

Make sure the switch/hub is PoE-compliant.

The phone can also share the network with another network device such as a PC (personal computer). This is an optional connection.

Important! Do not remove power from the phone while it is updating firmware and configurations.

After your phone is powered on, the system boots up and performs the following steps:

Automatic Phone Initialization

The phone finishes the initialization by loading the saved configuration. The LCD screen displays “Welcome Initializing…please wait” during this process.

DHCP (Dynamic Host Configuration Protocol)

The phone attempts to contact a DHCP server in your network to obtain valid IPv4 network settings (e.g., IP address, subnet mask, default gateway address and DNS address) by default.

Note If your network does not use DHCP, proceed to Basic Network Settings on page 15.

You can view phone status via phone user interface or web user interface. Available information of phone status includes:

Network status (e.g., IPv4 Status, IPv6 Status, IP Mode and MAC address).

Phone status (e.g., Product Name, Hardware, Firmware, Product ID, MAC address and Device Cert).

13

User Guide for the SIP-T21(P) E2 IP Phone

Account status (e.g., register status of SIP accounts).

Note You can view device certificate status via phone user interface only.

To view the phone status via phone user interface:

1.Press , or press Menu->Status.

2.Press or to scroll through the list and view the specific information.

To view the phone status via web user interface:

1.Open a web browser of your computer.

2.Enter the IP address in the browser’s address bar, and then press Enter.

3.Enter the user name (admin) and password (admin) in the login page.

4.Click Confirm to login.

14

Getting Started

The phone status is displayed on the first page of the web user interface.

If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually. The IP phone can support either or both IPv4 and IPv6 addresses.

To configure the IP address mode via phone user interface:

1.Press Menu->Settings->Advanced Settings (default password: admin) ->Network->WAN Port.

2.Press or , or the Switch soft key to select IPv4, IPv6 or IPv4 & IPv6 from the IP Mode field.

3. Press the Save soft key to accept the change or the Back soft key to cancel.

To configure a static IPv4 address via phone user interface:

1.Press Menu->Settings->Advanced Settings (default password: admin) ->Network->WAN Port.

Make sure that the IP address mode is configured as IPv4 or IPv4 & IPv6. 2. Press to select the IPv4 and then press the Enter soft key.

15

User Guide for the SIP-T21(P) E2 IP Phone

3.Press to select Static IPv4 Client and then press the Enter soft key.

4.Enter the desired values in the IPv4, Subnet Mask, Default Gateway, IPv4 Pri.DNS and IPv4 Sec.DNS fields respectively.

5. Press the Save soft key to accept the change or the Back soft key to cancel.

To configure a static IPv6 address via phone user interface:

1.Press Menu->Settings->Advanced Settings (default password: admin) ->Network->WAN Port.

2.Press to select IPv6 and then press the Enter soft key.

3.Press to select Static IPv6 Client and then press the Enter soft key.

4.Enter the desired values in the IPv6 IP, IPv6 IP Prefix, Default Gateway, IPv6 Pri.DNS and IPv6 Sec.DNS fields respectively.

5.Press the Save soft key to accept the change or the Back soft key to cancel.

If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE mode. Set the WAN port as a PPPoE port. The PPPoE port will perform a PPP negotiation to obtain the IP address. Contact your system administrator for the PPPoE user name and password.

To configure PPPoE via phone user interface:

1.Press Menu->Settings->Advanced Settings (default password: admin) ->Network->WAN Port.

2.Press to select IPv4 and then press the Enter soft key.

3.Press to select PPPoE IPv4 Client and then press the Enter soft key.

16

Getting Started

5.Enter the user name and password in the corresponding fields.

6.Press the Save soft key to accept the change or the Back soft key to cancel.

Note Wrong network settings may result in inaccessibility of your phone and may also have an impact on your network performance. For more information on these parameters, contact your system administrator.

Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you start up your phone, the phone will be registered and ready for use. The SIP-T21(P) E2 IP phone supports up to 2 accounts. If your phone is not registered, you may have to register it. For more information on how to register your phone, refer to Account Management on page 59.

If the phone has successfully started up, the idle LCD screen will be displayed as below.

The idle screen displays the label of current account, time and date, and four soft keys.

17

User Guide for the SIP-T21(P) E2 IP Phone

18

Customizing Your Phone

You can customize your SIP-T21(P) E2 IP phone by personally configuring certain settings, for example, contrast, language and time & date. You can add contacts to the phone’s local directory manually or from call history. You can also personalize different ring tones for different callers.

This chapter provides basic operating instructions for customizing your phone. Topics include:

General Settings

Audio Settings

Contact Management

Call History Management

System Customizations

If you require additional information or assistance with your new phone, contact your system administrator.

You can configure the LCD screen contrast of SIP-T21(P) E2 to a comfortable level.

To configure the contrast via phone user interface:

1.Press Menu->Settings->Basic Settings->Display->Contrast.

2.Press or , or the Switch soft key to increase or decrease the intensity of contrast.

The default contrast level is 6.

3. Press the Save soft key to accept the change or the Back soft key to cancel. Contrast is configurable via web user interface at the path Settings->Preference.

19

User Guide for the SIP-T21(P) E2 IP Phone

You can configure the backlight to adjust the brightness of the LCD screen. Backlight status on the LCD screen can be configured from the following options:

Always On: Backlight is on permanently.

Always Off: Backlight is off permanently.

15s, 30s, 60s, 120s, 300s, 600s or 1800s: Backlight is turned off when the phone is inactive after the designated time (in seconds).

To configure the backlight via phone user interface:

1.Press Menu->Settings->Basic Settings->Display>Backlight.

2.Press or , or the Switch soft key to select the desired type from the Backlight Time field.

3. Press the Save soft key to accept the change or the Back soft key to cancel. Backlight is configurable via web user interface at the path Settings->Preference.

The default language of the phone user interface is English. If the language of your web browser is not supported by the phone, the web user interface will use English by default. You can change the language for the phone user interface and the web user interface respectively.

To change the language for the phone user interface:

1.Press Menu->Settings->Basic Settings->Language.

2.Press or to select the desired language.

3.Press the Save soft key to accept the change.

20

Loading...
+ 126 hidden pages