Yealink SIP-T21P E2, SIP-T21 E2 User Manual

Copyright

Copyright © 2016 YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD

Copyright © 2016 Yealink(Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink(Xiamen) Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.

When this publication is made available on media, Yealink(Xiamen) Network Technology CO., LTD. gives its consent to downloading and printing copies of the content provided in this file only for private use but not for redistribution. No parts of this publication may be subject to alteration, modification or commercial use. Yealink(Xiamen) Network Technology CO., LTD. will not be liable for any damages arising from use of an illegally modified or altered publication.

Warranty

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.

YEALINK(XIAMEN) NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink(Xiamen) Network Technology CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance, or use of this guide.

Declaration of Conformity

Hereby, Yealink(Xiamen) Network Technology CO., LTD. declares that this phone is in conformity with the essential requirements and other relevant provisions of the CE, FCC.

You can find the CE and FCC information from the label on the back of the IP phone.

Statements of compliance can be obtained by contacting [e-mail].

CE Mark Warning

This device is marked with the CE mark in compliance with EC Directives 2014/35/EU and 2014/30/EU.

Part 15 FCC Rules

Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and

2. this device must accept any interference received, including interference that may cause undesired operation.

Industry Canada (IC)

This Class [B] digital apparatus complies with Canadian ICES-003 Rules.

Class B Digital Device or Peripheral

Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

1.Reorient or relocate the receiving antenna.

2.Increase the separation between the equipment and receiver.

3.Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

4.Consult the dealer or an experience radio/TV technician for help.

WEEE Warning

To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment, end users of electrical and electronic equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately.

Customer Feedback

We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to [e-mail].

GNU GPL INFORMATION

Yealink SIP-T21(P) E2 IP phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license.

The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

About This Guide

About This Guide

Thank you for choosing the SIP-T21 E2/SIP-T21P E2 (hereinafter referred to as SIP-T21(P) E2) IP phone, exquisitely designed to provide business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Multicast Paging and Conference over an IP network. The difference between the SIP-T21 E2 and SIP-T21P E2 IP phones is that only SIP-T21P E2 supports PoE.

This guide provides everything you need to quickly use your new phone. First, verify with your system administrator that the IP network is ready for phone configuration. Also be sure to read the Packaging Contents and Regulatory Notices sections in this guide before you set up and use the SIP-T21(P) E2 IP phone.

Note Network Directory and Network Call Log features are hidden for IP phones in neutral firmware, which are designed for the BroadWorks environment. Please contact your system administrator for more information.

In This Guide

Topics provided in this guide include:

	Chapter 1 Overview

Chapter 2 Getting Started

Chapter 3 Customizing Your Phone

Chapter 4 Basic Call Features

Chapter 5 Advanced Phone Features

Summary of Changes

This section describes the changes to this guide for each release and guide version.

Changes for Release 81, Guide Version 81.20

None

Changes for Release 81, Guide Version 81.15

The contents in the following section are removed to Frequently Asked Questions on Yealink IP Phones:

Troubleshooting

v

User Guide for the SIP-T21(P) E2 IP Phone

The following sections are new:

Power Saving on page 35

BLF Ring Type on page 49

Major updates have occurred to the following section:

Incoming Intercom Calls on page 143

Changes for Release 81, Guide Version 81.10

The following section is new:

Key Tone on page 48

Major updates have occurred to the following sections:

Basic Network Settings on page 30

Language on page 39

Phone Lock on page 43

Volume on page 46

DSS Keys on page 69

Dial Plan on page 81

Call Mute on page 98

Do Not Disturb (DND) on page 100

Call Transfer on page 112

Call Park on page 120

Busy Lamp Field (BLF) on page 131

Intercom on page 142

Multicast Paging on page 145

Changes for Release 80, Guide Version 80.95

The following section is new:

Entering Data and Editing Fields on page 32 Major updates have occurred to the following sections:

Icon Instructions on page 15

Optional Accessories on page 24

Phone Installation on page 25

Appendix on page 183

vi

About This Guide

Changes for Release 80, Guide Version 80.60

The following sections are new:

Shared Call Appearance (SCA) on page 155

Bridged Line Appearance (BLA) on page 168 Major updates have occurred to the following sections:

Icon Instructions on page 15

LED Instructions on page 17

Web User Interface on page 19

Call Forward on page 104

vii

User Guide for the SIP-T21(P) E2 IP Phone

viii

Table of Contents

Table of Contents

About This Guide ...........................................................................	v
In This Guide..............................................................................................................................................................	v
Summary of Changes.............................................................................................................................................	v
Changes for Release 81, Guide Version 81.20..........................................................................................	v
Changes for Release 81, Guide Version 81.15..........................................................................................	v
Changes for Release 81, Guide Version 81.10.........................................................................................	vi
Changes for Release 80, Guide Version 80.95.........................................................................................	vi
Changes for Release 80, Guide Version 80.60........................................................................................	vii
Table of Contents..........................................................................	ix
Overview.......................................................................................	13
Hardware Component Instructions ...............................................................................................................	13
Icon Instructions....................................................................................................................................................	15
Feature Status Icons.........................................................................................................................................	15
Line Key Icons.....................................................................................................................................................	15
Other Icons..........................................................................................................................................................	16
LED Instructions.....................................................................................................................................................	17
User Interfaces .......................................................................................................................................................	19
Phone User Interface.......................................................................................................................................	19
Web User Interface...........................................................................................................................................	19
Documentations....................................................................................................................................................	22
Getting Started.............................................................................	23
Packaging Contents.............................................................................................................................................	23
Optional Accessories.......................................................................................................................................	24
Phone Installation.................................................................................................................................................	25
Phone Initialization...............................................................................................................................................	28
Phone Status...........................................................................................................................................................	28
Basic Network Settings.......................................................................................................................................	30
Registration.............................................................................................................................................................	31
Idle Screen ...............................................................................................................................................................	32
Entering Data and Editing Fields.....................................................................................................................	32
Customizing Your Phone.............................................................	35
General Settings ....................................................................................................................................................	35

ix

User Guide for the SIP-T21(P) E2 IP Phone

Power Saving......................................................................................................................................................	35
Contrast................................................................................................................................................................	38
Backlight...............................................................................................................................................................	38
Language..............................................................................................................................................................	39
Time & Date........................................................................................................................................................	40
Administrator Password.................................................................................................................................	42
Key As Send ........................................................................................................................................................	42
Phone Lock..........................................................................................................................................................	43
Audio Settings........................................................................................................................................................	46
Volume..................................................................................................................................................................	46
Ring Tones...........................................................................................................................................................	47
Key Tone...............................................................................................................................................................	48
BLF Ring Type.....................................................................................................................................................	49
Contact Management .........................................................................................................................................	49
Directory...............................................................................................................................................................	49
Local Directory...................................................................................................................................................	51
Blacklist.................................................................................................................................................................	59
Remote Phone Book........................................................................................................................................	61
Call History Management..................................................................................................................................	63
Viewing History Records................................................................................................................................	63
Placing a Call from History Records..........................................................................................................	63
Adding a Contact to the Local Directory/Blacklist...............................................................................	63
Deleting History Records...............................................................................................................................	64
Disabling History Record...............................................................................................................................	64
Search Source List in Dialing............................................................................................................................	65
System Customizations.......................................................................................................................................	66
Logo Customization.........................................................................................................................................	66
Headset Use........................................................................................................................................................	67
DSS Keys...............................................................................................................................................................	69
Account Management ....................................................................................................................................	79
Dial Plan................................................................................................................................................................	81
Emergency Number.........................................................................................................................................	86
Live Dialpad.........................................................................................................................................................	87
Hotline...................................................................................................................................................................	88
Basic Call Features........................................................................	89
Placing Calls ............................................................................................................................................................	89
Answering Calls......................................................................................................................................................	92
Ending Calls.............................................................................................................................................................	93
Redialing Numbers...............................................................................................................................................	93
Recent Call In Dialing ..........................................................................................................................................	93
Auto Answer............................................................................................................................................................	95
Auto Redial..............................................................................................................................................................	95
Call Completion.....................................................................................................................................................	96

x

	Table of Contents
ReCall.........................................................................................................................................................................	97
Call Mute..................................................................................................................................................................	98
Mute a Call ..........................................................................................................................................................	98
Keep Mute...........................................................................................................................................................	99
Call Hold/Resume.................................................................................................................................................	99
Do Not Disturb (DND).......................................................................................................................................	100
Call Forward ..........................................................................................................................................................	105
Static Forwarding............................................................................................................................................	105
Dynamic Forwarding .....................................................................................................................................	112
Call Transfer...........................................................................................................................................................	112
Blind Transfer....................................................................................................................................................	113
Semi-attended Transfer................................................................................................................................	115
Attended Transfer...........................................................................................................................................	116
Call Waiting...........................................................................................................................................................	116
Conference ............................................................................................................................................................	117
Local Conference ............................................................................................................................................	117
Network Conference......................................................................................................................................	118
Call Park..................................................................................................................................................................	120
FAC Mode..........................................................................................................................................................	120
Transfer Mode..................................................................................................................................................	123
Call Pickup .............................................................................................................................................................	124
Directed Call Pickup.......................................................................................................................................	125
Group Call Pickup...........................................................................................................................................	126
Anonymous Call ..................................................................................................................................................	128
Anonymous Call Rejection ..............................................................................................................................	129
Advanced Phone Features.........................................................	131
Busy Lamp Field (BLF)........................................................................................................................................	131
Configuring the BLF Feature on the IP Phone.....................................................................................	131
Using BLF Feature on the Phone ..............................................................................................................	135
BLF List ....................................................................................................................................................................	137
Call Recording......................................................................................................................................................	139
Configuring a Record Key ...........................................................................................................................	139
Configuring a URL Record Key..................................................................................................................	140
Recording a Call ..............................................................................................................................................	140
Hot Desking ..........................................................................................................................................................	141
Intercom .................................................................................................................................................................	142
Configuring the Intercom Feature on the IP Phone..........................................................................	142
Using Intercom ................................................................................................................................................	145
Multicast Paging..................................................................................................................................................	145
Sending RTP Stream......................................................................................................................................	146
Receiving RTP Stream ...................................................................................................................................	149
Using Multicast Paging.................................................................................................................................	151
Music on Hold (MoH)........................................................................................................................................	152

xi

User Guide for the SIP-T21(P) E2 IP Phone

Automatic Call Distribution (ACD) ...............................................................................................................	153
Shared Call Appearance (SCA).......................................................................................................................	155
Configuring SCA Feature on the IP Phone ...........................................................................................	155
Using SCA Feature on the IP Phone........................................................................................................	162
Bridged Line Appearance (BLA).....................................................................................................................	168
Configuring BLA Feature on the IP Phone............................................................................................	169
Using BLA Feature on the IP Phone.........................................................................................................	172
Messages................................................................................................................................................................	174
Short Message Service (SMS).....................................................................................................................	174
Voice Mail ..........................................................................................................................................................	176
Message Waiting Indicator (MWI) ...........................................................................................................	178
Regulatory Notices ....................................................................	181
Service Agreements ...........................................................................................................................................	181
Limitations of Liability.......................................................................................................................................	181
Safety Instructions..............................................................................................................................................	181
Appendix.....................................................................................	183
Appendix A – Time Zones................................................................................................................................	183
Appendix B – Menu Structure........................................................................................................................	185
Index ...........................................................................................	187

xii

Overview

Overview

This chapter provides the overview of the SIP-T21(P) E2 IP phone. Topics include:

Hardware Component Instructions

Icon Instructions

LED Instructions

User Interfaces

Documentations

If you require additional information or assistance with your new phone, contact your system administrator.

Hardware Component Instructions

The main hardware components of the SIP-T21(P) E2 IP phone are the LCD screen and the keypad.

13

User Guide for the SIP-T21(P) E2 IP Phone

Hardware component instructions of the SIP-T21(P) E2 IP phone are:

			Item				Description
						Shows information about calls, messages, soft keys, time, date
						and other relevant data:
						• Default account
		LCD Screen				• Call information—caller ID, call duration
						• Icons (for example,	)
						• Missed call text or second incoming caller information
						• Prompt text (for example, "Saving config file!")
						• Time and date
						Indicates phone power status and phone status.
		Power Indicator LED				• Receives an incoming call—Fast flashing
						• Receives a voice mail or text message—Slowly flashing
		Line Keys				Use these keys to activate up to two accounts and assign
						various features.
		Soft Keys				Label automatically to identify their context-sensitive features.
						Scroll through the displayed information.
						Confirms actions or answers incoming calls.
						Cancels actions, rejects incoming calls, mutes or un-mutes
						calls.
		MESSAGE Key				Indicates and accesses voice mails.
		HEADSET Key				Toggles the headset mode.
		TRAN Key				Transfers a call to another party.
		RD Key				Redials a previously dialed number.
		Speakerphone Key				Toggles the hands-free speakerphone mode.
		Volume Key				Adjusts the volume of the handset, headset, speaker or ringer.
		Keypad				Provides the digits, letters and special characters in
						context-sensitive applications.
		Speaker				Provides hands-free (speakerphone) audio output.
						• Picking up the handset from the handset cradle, the
		Hookswitch				hookswitch bounces and the phone connects to the line. •
						Laying the handset down on the handset cradle, the phone
						disconnects from the line.
						Secures the handset in the handset cradle when the IP phone
		Hookswitch Tab				is mounted vertically. For more information on how to adjust
						the hookswitch tab, refer to Yealink Wall Mount Quick
						Installation Guide for Yealink IP Phones.

14

Overview

Icon Instructions

Feature Status Icons

Icons appearing on the status bar are described in the following table:

	Icons			Description
				Network is unavailable
				Hands-free speakerphone mode
				Handset mode
				Headset mode
				Voice Mail
				Text Message
				Auto Answer
				Do Not Disturb (DND)
				Ringer volume is 0
				Phone Lock
				Keep Mute
				Missed Calls
				Call Forward

Line Key Icons

Icon indicator (associated with line)

	Icons		Description

The private line registers successfully

15

User Guide for the SIP-T21(P) E2 IP Phone

	Icons		Description

Register failed

Registering

The shared/bridged line registers successfully

DND is enabled on this line

Call forward is enabled on this line

Icon indicator (associated with ACD)

	Icon		Description
			The ACD state is available
	and x		The ACD state is unavailable
			The ACD state is Wrap up
			Logged out of the ACD system

Other Icons

Icon indicator (associated with call recording)

	Icons		Description

Recording box is full

A call cannot be recorded

Recording starts successfully

Recording cannot be started

Recording cannot be stopped

16

Overview

Icon indicator (associated with call history)

	Icons		Description

Received Calls

Placed Calls

Missed Calls

Forwarded Calls

Icon indicator (associated with contact)

Icons	Description

The contact icon

LED Instructions
	Power Indicator LED
		LED Status			Description
		Solid red			The phone is initializing.
		Fast flashing red (300ms)			The phone is ringing.
		Slowly flashing red (1s)			The phone receives a voice mail or text message.
					The phone is powered off.
					The phone is idle.
		Off			The phone is busy.
					The call is placed on hold or is held.
					The call is muted.
	Line key LED
		LED Status			Description
		Solid green			The line is seized.
					The line is in conversation.
		Fast flashing green			The line receives an incoming call.
		Slowly flashing green			The call is placed on hold.
		Off			The line is inactive.

17

User Guide for the SIP-T21(P) E2 IP Phone

Line key LED (configured as a BLF key or BLF List key)

	LED Status			Description
	Solid green			The monitored user is idle.
	Fast flashing red (200ms)			The monitored user receives an incoming call.
				The monitored user is busy.
	Solid red			The monitored user’s conversation is placed on hold
				(This LED status requires server support).
	Slowly flashing red (1s)			The call is parked against the monitored user’s phone
				number.
	Off			The monitored user does not exist.

Line key LED (associated with a shared line)

The local SCA phone indicates the phone is involved in a SCA call, while the monitoring SCA phone indicates the phone is not involved in the SCA call.

	LED Status			Description
	Off			The shared line is idle.
	Fast flashing green			The shared line receives an incoming call.
	Solid green (for local SCA			The shared line is in conversation.
				The shared line is dialing.
	phone)
				The shared line is seized.
	Solid red (for monitoring SCA
				The shared line conversation is barged in by the other
	phone)
				shared line party.
	Slowly flashing green (for local
	SCA phone)			The shared line conversation is placed on public hold.
	Slowly flashing red (for
	monitoring SCA phone)
	Slowly flashing green (for local			The shared line conversation is placed on private hold.
	SCA phone)			For a multi-party call, all the shared line parties
	Solid red (for monitoring SCA			participating in this call place the shared line
	phone)			conversation on hold.

Line key LED (associated with a bridged line)

The local BLA phone indicates the phone is involved in a BLA call, while the monitoring BLA phone indicates the phone is not involved in the BLA call.

	LED Status			Description
	Off			The bridged line is idle.
	Fast flashing green			The bridged line receives an incoming call.

18

Overview

	LED Status			Description
	Solid green (for local BLA			The bridged line is in conversation.
	phone)
				The bridged line is dialing.
	Solid red (for monitoring BLA
				The bridged line is seized.
	phone)
	Slowly flashing green (for local
	BLA phone)			The bridged line conversation is placed on hold.
	Slowly flashing red (for
	monitoring BLA phone)

Note The above introduces the default LED status. The statuses of the power indicator LED and BLF key LED are configurable via web user interface. You can also customize the BLF key LED status and BLF key behavior. For more information, contact your system administrator.

User Interfaces

Two ways to customize configurations of your SIP-T21(P) E2 IP phone:

The user interface on the IP phone.

The user interface in a web browser on your PC.

The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone. In addition, you can use the web user interface to access all configuration settings. In many cases, either the phone user interface and/or the web user interface interchangeably. However, in some cases, it is only possible to use one or the other interface to operate the phone and change settings.

Phone User Interface

You can customize your phone by pressing the Menu soft key to access the phone user interface. The Advanced Settings option is only accessible to the administrator, and the default administrator password is “admin” (case-sensitive). For more information on customizing your phone with the available options from the phone user interface, refer to Customizing Your Phone on page 35.

Note For a better understanding of the menu structure, please refer to Appendix B – Menu Structure on page 185.

Web User Interface

In addition to the phone user interface, you can also customize your phone via web user

19

User Guide for the SIP-T21(P) E2 IP Phone

	interface. In order to access the web user interface, you need to know the IP address of your
	new phone. To obtain the IP address, press the OK key on the phone when the phone is idle.
	Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.10 for IPv4;
	http://[2005:1:1:1:215:65ff:fe64:6e0a] or [2005:1:1:1:215:65ff:fe64:6e0a] for IPv6) in the address
	bar of a web browser on your PC. The default administrator user name and password are both
	“admin” (case-sensitive).
Note
	The access of Advanced settings page of the Account or Network web page may be
	restricted by the web explorer (e.g., Chrome, Firebox) if you have installed “Adblock Plus
	plugin”.

The options you can use to customize the IP phone via phone user interface and/or via web user interface are listed in the following table:

	Options			Phone User Interface			Web User Interface
	Status
	--IPv4
	--MAC Address
				√			√
	--Firmware
	--Network
	--Phone
	--Accounts
	Basic Phone Settings
	--Power Saving			x
	--Contrast			√
	--Backlight			√
	--Language			√
	--Time & Date			√
	--Administrator Password			√
	--Key As Send			√
	--Phone Lock			√
	--Audio Settings
							√
	--Ring Tones			√
	--Key Tone			√
	--BLF Ring Type			√
	--Contact Management
	--Directory			x
	--Local Directory			√
	--Blacklist			√
	--Remote Phone Book			x
	--Call History Management			√
	--Search Source List in Dialing			x
	--Logo Customization			x

20

Overview

	Options			Phone User Interface			Web User Interface
	--Headset Use			√
	--DSS Keys			√
	--Account Management			√
	--Dial Plan			x
	--Emergency Number			x
	--Live Dialpad			x
	--Hotline			√
	Basic Call Features
	--Recent Call In Dialing			x
	--Auto Answer			√
	--Auto Redial			√
	--Call Completion			√
	--ReCall			√
	-- Do Not Disturb (DND)			√
							√
	--Call Forward			√
	--Call Transfer			√
	--Call Waiting			√
	--Conference			x
	--Call Park			√
	--Call Pickup			√
	--Anonymous Call			√
	--Anonymous Call Rejection			√
	Advanced Phone Features
	--Busy Lamp Field (BLF)			√
	--BLF List			x
	--Call Recording			√
	--Hot Desking			√
	--Intercom			√			√
	--Multicast Paging			x
	--Music on Hold			x
	--Automatic Call Distribution (ACD)			x
	--Shared Call Appearance (SCA)			x
	--Bridged Line Appearance (BLA)			x
	--Messages			√
	SIP Account
	--User Options
	--Activation			√
							√
	--Label			√
	--Display Name			√
	--Register Name			√
	--User Name			√

21

User Guide for the SIP-T21(P) E2 IP Phone

	Options			Phone User Interface			Web User Interface
	--Password			√
	--Server Options
	--SIP Server 1/2			√
	--Register Port			x
	--Outbound Status			√
	--Outbound Proxy1/2			√
	--Fallback Interval			√
	--NAT Status			√

Note The table above lists most of the feature options. Please refer to the relevant sections for more information.

Documentations

The following table shows documentations available for the SIP-T21(P) E2 IP phone.

	Name			Contents			Where found			Language
	Quick Start			Basic call features			In the package			English
				and phone
	Guide
							On the website			English/Chinese
				customizations
				Phone/Web user
				interface settings
	User Guide			Basic call features			On the website			English/Chinese
				and advanced
				phone features

Note You can also download the latest documentations online: http://support.yealink.com/documentFront/forwardToDocumentDetailPage?documentId=77.

22

Getting Started

Getting Started

This chapter provides basic installation instructions and information for obtaining the best performance with the SIP-T21(P) E2 IP phone. Topics include:

Packaging Contents

Phone Installation

Phone Initialization

Phone Status

Basic Network Settings

Registration

Idle Screen

Entering Data and Editing Fields

If you require additional information or assistance with your new phone, contact your system administrator.

Packaging Contents

The following components are included in your SIP-T21(P) E2 IP phone package:

SIP-T21(P) E2 IP Phone

23

User Guide for the SIP-T21(P) E2 IP Phone









Phone Stand

Handset & Handset Cord

Ethernet Cable

Quick Start Guide

Check the list before installation. If you find anything missing, contact your system administrator.

Optional Accessories

The following items are optional accessories for your SIP-T21(P) E2 IP phone. You need to purchase them separately if required.

24

Getting Started





Note

Power Adapter (5.5mm DC plug)

Headset

We recommend that you use the accessories provided or approved by Yealink. The use of unapproved third-party accessories may result in reduced performance.

Phone Installation

If your phone is already installed, proceed to Phone Initialization on page 28. This section introduces how to install the phone:

1)Attach the stand

2)Connect the handset and optional headset

3)Connect the network and power

25

User Guide for the SIP-T21(P) E2 IP Phone

1)Attach the stand

Note The hookswitch tab has a lip which allows the handset to stay on-hook when the IP phone is mounted vertically.

2)Connect the handset and optional headset

26

Getting Started

3)Connect the network and power

You have two options for power and network connections. Your system administrator will advise you which one to use.

AC power

Power over Ethernet (PoE)

Note PoE is not applicable to the SIP-T21 E2 IP phone.

AC Power

To connect the AC power:

1.Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet.

2.Connect the included or a standard Ethernet cable between the Internet port on the phone and the one on the wall or switch/hub device port.

Note The IP phone should be used with Yealink original power adapter (5V/600mA) only. The use of the third-party power adapter may cause the damage to the phone.

Power over Ethernet

With the included or a regular Ethernet cable, the SIP-T21P E2 IP phone can be powered from a PoE-compliant switch or hub.

27

User Guide for the SIP-T21(P) E2 IP Phone

To connect the PoE for the SIP-T21P E2 IP phone:

1.Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub.

Note If in-line power is provided, you don’t need to connect the phone to the power adapter. Make sure the switch/hub is PoE-compliant.

The phone can also share the network with another network device such as a PC (personal computer). This is an optional connection.

Important! Do not remove power from the phone while it is updating firmware and configurations.

Phone Initialization

After your phone is powered on, the system boots up and performs the following steps:

Automatic Phone Initialization

The phone finishes the initialization by loading the saved configuration. The LCD screen displays “Welcome Initializing…please wait” during this process.

DHCP (Dynamic Host Configuration Protocol)

The phone attempts to contact a DHCP server in your network to obtain valid IPv4 network settings (e.g., IP address, subnet mask, default gateway address and DNS address) by default.

Note	If your network does not use DHCP, proceed to Basic Network Settings on page 30.

Phone Status

You can view phone status via phone user interface or web user interface.

Available information of phone status includes:

Network status (IPv4 status or IPv6 status, IP mode and MAC address).

- IPv4 uses a 32-bit address.

28

Getting Started

-IPv6 is an updated version of the current Internet Protocol to meet the increased demands for unique IP addresses, using a 128-bit address.

Phone status (product name, hardware version, firmware version, product ID, MAC address and device certificate status).

Account status (register status of SIP accounts).

To view the phone status via phone user interface:

1.Press , or press Menu->Status.

2.Press or to scroll through the list and view the specific information.

To view the phone status via web user interface:

1.Open a web browser of your computer.

2.Enter the IP address in the browser’s address bar, and then press Enter key.

(e.g., “http://192.168.0.10” for IPv4 or “http://[2005:1:1:1:215:65ff:fe64:6e0a]” for IPv6).

3.Enter the user name (admin) and password (admin) in the login page.

4.Click Confirm to login.

29

User Guide for the SIP-T21(P) E2 IP Phone

The phone status is displayed on the first page of the web user interface.

Note If IP mode of the phone is configured as IPv4 & IPv6, you can enter either of them in the browser’s address bar to view the phone status. IPv6 is not available on all servers. Contact

your system administrator for more information.

Basic Network Settings

If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually. The IP phone can support either or both IPv4 and IPv6 addresses.

To configure the IP mode via phone user interface:

1.Press Menu->Settings->Advanced Settings (default password: admin) ->Network->WAN Port.

2.Press or to select IPv4, IPv6 or IPv4 & IPv6 from the IP Mode field.

3.Press the Save soft key to accept the change or the Back soft key to cancel.

You can configure a static IPv4 address for the IP phone. Before configuring it, make sure that the IP mode is configured as IPv4 or IPv4 & IPv6.

To configure a static IPv4 address via phone user interface:

1.Press Menu->Settings->Advanced Settings (default password: admin) ->Network->WAN Port.

30