Whirlpool 4GWTW4800YQ3, 4GWTW4800YQ2, 4GWTW4740YQ3, 4GWTW4740YQ2 Owner’s Manual

TOP-LOADING WASHER

USE AND CARE GUIDE

GUIDE D’UTILISATION ET D’ENTRETIEN DU LAVE-LINGE A CHARGEMENT PAR LE DESSUS

LAVADORA DE CARGA SUPERIOR

MANUAL DE USO Y CUIDADO

Table of Contents
WASHER SAFETY.............................................................................................	2
WHAT’S NEW UNDER THE LID.......................................................................	3
SPECIFICATIONS ............................................................................................	3
CONTROL PANEL AND FEATURES	4
CYCLE GUIDE...................................................................................................	6
USING YOUR WASHER....................................................................................	7
WASHER MAINTENANCE..............................................................................	10
TROUBLESHOOTING.....................................................................................	12
Table des matières
SECURITE DU LAVE-LINGE..........................................................................	16
QUOI DE NEUF SOUS LE COUVERCLE ?....................................................	17
SPECIFICATIONS...........................................................................................	17
TABLEAU DE COMMANDE ET CARACTERISTIQUES................................	18
GUIDE DE PROGRAMMES............................................................................	20
UTILISATION DU LAVE-LINGE......................................................................	21
ENTRETIEN DU LAVE-LINGE........................................................................	24
DEPANNAGE...................................................................................................	26
Índice
SEGURIDAD DE LA LAVADORA....................................................................	32
¿QUÉ HAY DE NUEVO DEBAJO DE LA TAPA?............................................	33
ESPECIFICACIONES......................................................................................	33
PANEL DE CONTROL Y CARACTERÍSTICAS..............................................	34
GUÍA DE CICLOS............................................................................................	36
USO DE SU LAVADORA.................................................................................	37
MANTENIMIENTO DE LA LAVADORA..........................................................	40
SOLUCIÓN DE PROBLEMAS........................................................................	42
	4GWTW4740
W10589590C	4GWTW4800

WASHER SAFETY

2

WHAT’S NEW UNDER THE LID?

Your new washer will operate differently than your past agitator-style washer.

Lid Lock

To allow for higher spin speeds, the lid will lock and the Lid Locked light will turn on. When this light is lit, the lid is locked and cannot be opened. When this light is blinking, the washer is paused. When this light is off, the lid can be opened. After a cycle is started, water will enter washer then lock. If you need to open the lid to add a garment after this point, you must press START/PAUSE/UNLOCK and wait for the lid to unlock. The lid will only unlock after washer movement has stopped. Depending on when in the cycle you try to pause, it may take several seconds to several minutes for the lid to unlock.

IMPORTANT:

Sounds

At different stages of the wash cycle, you may hear sounds and pauses that are different from those of your previous washer. For example, you may hear a clicking and hum at the beginning of the cycle as the lid lock goes through a self-test. There will be different kinds of humming and whirring sounds as the agitator tests for load balance or moves the load. And, sometimes, you may hear nothing at all as the washer allows time for

clothes to soak.

Spray Rinse

Select cycles default to a spray rinse. During these cycles, you will hear water enter the washer as the tub spins, allowing the rinse water to penetrate clothes. Check the “Cycle Guide” for details.

•After the washer basket fills to the selected water level, the lid must be closed before the wash cycle can start. If filling stops with the lid open, close lid and press START button.

•Fabric Softener Added option must be selected “Yes” to ensure fabric softener dispenses at the correct time. NOTE: Fabric Softener dispenser not available on all models.

SPECIFICATIONS

These units are sold in multiple regions with different requirements for measuring capacity. Below are a few of the valid forms of measure posted on this product:

Dry Linen Capacity: A weight measure that reflects

a maximum load size that can be loaded into the dryer.

SASO Capacity: A capacity measure that represents

the capacity at which performance testing was completed.

SASO Water Consumption: Water consumption which the manufacturer declares will be used in a specific cycle.

Dry Linen Capacity			SASO Capacity
15 kg (33 lb)			6,5 kg (14,3 lb)
Inlet Valve Water Pressure Specifications
Max inlet water pressure		Min inlet water pressure
861,845 Pa		68,948 Pa

SASO Water Consumption

160 litres

3

CONTROL PANEL AND FEATURES

4

1

2

3

Model 4GWTW4800

6

5

4

1

2

Model 4GWTW4740	6	5

Not all features and options are available on all models.

Appearance may vary.

1LOAD SIZE

Select the setting most suitable for your load. Small will add a low amount of water for smaller loads and Large or Super (depending on your model) will add the most amount of water for large or bulky loads. Items need to move freely. Tightly packing can lead to poor cleaning performance, and may increase wrinkling and tangling.

2TEMPERATURE

Temperature Control senses and maintains uniform water temperatures by regulating incoming hot and cold water.

Select a wash temperature based on the type of fabric and soils being washed. For best results and following the garment label instructions, use the warmest wash water safe for your fabric.

■■ Warm and hot water will be cooler than what your previous washer provided.

■■ Even in a cold and cool water wash, some warm water may be added to the washer to maintain a minimum temperature.

3OPTIONS (on some models)

The following options may be added to most cycles.

EXTRA RINSE

This option can be used to automatically add a second rinse to most cycles.

FABRIC SOFTENER ADDED - YES

This option must be selected if using fabric softener during a cycle. It ensures that fabric softener is added at the correct time in the rinse for even distribution.

FABRIC SOFTENER ADDED - with EXTRA RINSE

This option combines both the Fabric Softener and the Extra Rinse options.

4WASH CYCLE KNOB

Use the Wash Cycle Knob to select available cycles on your washer. Turn the knob to select a cycle for your laundry load. See “Cycle Guide” for detailed descriptions of cycles.

4

5 START/PAUSE/UNLOCK BUTTON

Press to start the selected cycle; press again to pause the cycle and unlock the lid.

NOTE: If the washer is spinning, it may take several minutes to unlock the lid. Press and hold for 3 seconds to cancel a cycle.

6 CYCLE STATUS LIGHTS INDICATOR

The Cycle Status Lights shows the progress of a cycle. At each stage of the process, you may notice sounds or pauses that are different from traditional washers.

FILL

When the START/Pause/Unlock button is pressed, the washer will fill to the selected water level. If the lid is closed when the machine is done filling, the lid will lock and the machine will begin operation.

If the lid is open when the water stops entering the machine, the cycle will not begin until the lid has been closed and the START/Pause/Unlock button is pressed. If the cycle has not been started within 10 minutes of the water filling the washer, the washer will pump out the water.

WASH

You will hear the agitator moving the load. The motor sounds may change at different stages in the cycle. The wash time is determined by the selected soil level.

RINSE

You will hear sounds similar to the wash cycle as the washer rinses and moves the load. You may hear the motor turning on briefly (short hum) to move the basket while filling. Fabric softener will be added if the Fabric Softener option was selected.

Some cycles use spray rinsing. After draining and spinning out wash water, the washer will continue to spin and spray in rinse water for the entire rinse time.

SPIN

The washer spins the load at increasing speeds for proper water removal, based on the selected cycle and spin speed.

DONE

Once the cycle is complete, this light will come on. Remove the load promptly for best results.

LID LOCKED

To allow for proper spin operation, the lid will lock and the Lid Lock light will

turn on. This light indicates that the lid is locked and cannot be opened.

If you need to open the lid, press START/Pause/Unlock. The lid will

unlock once the washer movement has stopped. This may take several

minutes if the load was spinning at high speed. Press START/Pause/

Unlock again to resume the cycle.

5

CYCLE GUIDE

For best fabric care, choose the cycle that best fits the load being washed.

Not all cycles and options are available on all models.

Items to wash:	Cycle:	Temperature*:	Spin	Cycle Details:
			Speed:
Sturdy fabrics,	Normal Heavy	Hot	High	Use this cycle for heavily soiled or sturdy items. This cycle
colorfast items,		Warm		uses spray rinses only. Use this cycle for cleaning the
towels, jeans		Cool		interior of the washer. See “Washer Care.”
		Cold
Cottons, linens,	Normal	Hot	High	Use this cycle for normally soiled cottons and mixed fabric
sheets, and mixed	Regular	Warm		loads. This cycle uses spray rinses only.
garment loads		Cool
		Cold
Light-weight cotton	Normal Light	Hot	High	Use this cycle for lightly soiled mixed loads. This cycle uses
fabrics		Warm		spray rinses only.
		Cool
		Cold
No-iron fabrics,	Casual	Hot	Low	Use this cycle to wash loads of no-iron fabrics such as sport
cottons, perm	Regular	Warm		shirts, blouses, casual business clothes, permanent press,
press, linens,		Cool		and blends.
synthetics		Cold
Lightly-soiled	Casual Light	Hot	Low	Use this cycle to wash lightly-soiled loads of no-iron fabrics
no-iron fabrics		Warm		such as sport shirts, blouses, casual business clothes,
and synthetics		Cool		permanent press, and blends.
		Cold
Machine-wash silks,	Delicate	Hot	Low	Use this cycle to wash lightly soiled garments indicating
lingerie, washable		Warm		“Machine Washable Silks” or “Gentle” cycle on the care
wools		Cool		label. Place small items in mesh garment bags before
		Cold		washing.
Swimsuits and	Rinse &	Cold rinse only	High	Combines a rinse and high speed spin for loads requiring
items requiring	Spin			an additional rinse cycle or to complete a load after power
rinsing without				interruption. Also use for loads that require rinsing only.
detergent
Dripping wet or	Drain &	N/A	High	This cycle uses a spin to shorten drying times for heavy
hand-washed items	Spin			fabrics or special-care items washed by hand. Use this
				cycle to drain washer after cancelling a cycle or completing
				a cycle after a power failure.

*All rinses are cold.

NOTE: Select “Fabric Softener Added - Yes” if using fabric softener in your chosen cycle (on some models).

6

USING YOUR WASHER

1. Sort and prepare your laundry

■■ Empty pockets. Loose change, buttons, or any small object can pass under the agitator and become trapped, causing unexpected sounds.

■■ Sort items by recommended cycle, water temperature, and colorfastness.

■■ Separate heavily soiled items from lightly soiled. ■■ Separate delicate items from sturdy fabrics.

■■ Do not dry garments if stains remain after washing, because heat can set stains into fabric.

■■ Treat stains promptly.

■■ Close zippers, fasten hooks, tie strings and sashes, and remove non-washable trim and ornaments.

■■ Mend rips and tears to avoid further damage to items during washing.

Helpful Tips:

■■ When washing water-proof or water-resistant items, load evenly.

■■ Use mesh garment bags to help avoid tangling when washing delicate or small items.

■■ Turn knits inside out to avoid pilling. Separate lint-takers from lint-givers. Synthetics, knits, and corduroy fabrics will pick up lint from towels, rugs, and chenille fabrics.

NOTE: Always read and follow fabric care label instructions to avoid damage to your garments.

2.	Add laundry products

Add a measured of amount of detergent or single-dose laundry packet into the basket.

If using Oxi-type boosters, color-safe bleach, or fabric softener crystals, add to the bottom of the washer basket before adding clothes.

NOTE: Follow the manufacturer’s instructions to determine the amount of laundry products to use.

7

3. Load laundry into washer	5. Add fabric softener to dispenser
	(on some models)

Load garments in loose heaps evenly around basket wall. For best results, do not pack the load tightly. Do not wrap large items such as sheets around the agitator; load them in loose piles around the sides of the basket. Try mixing different sized items to reduce tangling.

IMPORTANT: Do not tightly pack or force items into washer. Items need to move freely for best cleaning and to reduce wrinkling and tangling.

4. Add liquid chlorine bleach to dispenser

	Pour a measured amount of liquid fabric
	softener into dispenser, always follow
	manufacturer’s directions for correct amount	MAX FILL
	of fabric softener based on your load size.

Dilute liquid fabric softener by filling the dispenser with warm water until liquid reaches the underside of the rim. See max fill line arrows. Then select Fabric Softener Added Yes option or Fabric Softener Added with Extra Rinse option.

IMPORTANT: Fabric Softener Added option must be selected

to “Yes” to ensure proper distribution at correct time in cycle.

Adding Liquid Fabric Softener Manually to Wash Load

During the final rinse, wait until the washer has completed filing, press the START/Pause/Unlock button to pause the washer. Lift the lid and add the measured recommended amount of liquid fabric Softener. Close the lid and press the START/Pause/Unlock button again to start the washer.

6. Select cycle

Liquid

Chlorine Bleach

Do not overfill, dilute, or use more than 250 mL (1 cup.) Do not use color-safe bleach or Oxi products in the same cycle with liquid chlorine bleach.

Turn cycle knob to choose your wash cycle. For more information, see “Cycle Guide”.

8

7. Select LOAD SIZE

Model 4GWTW4800

Select the load size setting most suitable for your load. Small will add a low amount of water for smaller loads and Super will add the most amount of water for large or bulky loads. Items need to move freely.

8. Select TEMPERATURE

Model 4GWTW4800

Once you select a cycle, select the desired wash temperature by turning the Temperature knob to the appropriate setting based on your load. All rinses are tap cold.

NOTE: Always read and follow fabric care label instructions to avoid damage to your garments.

Wash Temp

Suggested Fabrics

	Hot	Whites and pastels
	Some cold water is added to save
	energy. This may be cooler than	Durable garments
	your hot water heater setting.	Heavy soils
	Warm
	Some cold water will be added, so	Bright colors
	this may be cooler than what your	Moderate to light soils
	previous washer provided.
	Cool	Colors that bleed or fade
	Warm water may be added to
	assist in soil removal and to help	Light soils
	dissolve detergents
	Cold	Dark colors that
	This is the temperature from your
	faucet. If your tap cold water is very	bleed or fade
	cold, warm water may be added	Light soils
	to assist in soil removal and help
	dissolve detergent.

9. Select options (on some models)

Model 4GWTW4800

Select the desired cycle options. If you are using fabric softener, be sure to select one of the Fabric Softener Added options.

10. Press START/Pause/Unlock

to begin wash cycle

Press the START/Pause/Unlock button to start the wash cycle. When the cycle has finished, the DONE indicator will light. Promptly remove garments after cycle has completed to avoid odor, reduce wrinkling, and rusting of metal hooks, zippers, and snaps.

Unlocking the lid to add garments:

If you need to open the lid to add 1 or 2 missed garments:

Press START/Pause/Unlock; the lid will unlock once the washer movement has stopped. This may take several minutes if the load was spinning at high speed. Then close lid and press START/Pause/Unlock again to restart the cycle.

If lid is left open for more than 10 minutes the water will pump out automatically.

9

WASHER MAINTENANCE

WATER INLET HOSES

Replace inlet hoses after 5 years of use to reduce the risk of hose failure. Periodically inspect and replace inlet hoses if bulges, kinks, cuts, wear, or leaks are found.

When replacing your inlet hoses, mark the date of replacement on the label with a permanent marker.

WASHER CARE

Recommendations to Help Keep Your Washer Clean and Performing at its Best

1.Always follow the detergent manufacturer’s instructions regarding the amount of detergent to use. Never use more than the recommended amount because that may increase the rate at which detergent and soil residue accumulate inside your washer, which in turn may result in undesirable odor.

2.Use warm and hot wash water settings sometimes (not exclusively cold water washes), because they do a better job of controlling the rate at which soils and detergent accumulate.

3.Always leave the washer lid open between uses to help dry out the washer and prevent the buildup of odorcausing residue.

Cleaning Your Top Loading Washer

Read these instructions completely before beginning the routine cleaning processes recommended below. This Washer Maintenance Procedure should be performed, at a minimum, once per month or every 30 wash cycles,

whichever occurs sooner, to control the rate at which soils and detergent may otherwise accumulate in your washer.

Cleaning the Inside of the Washer

To keep your washer odor-free, follow the usage instructions provided above, and use this recommended monthly cleaning procedure:

Recommended Cycle for Cleaning the Washer

Refer to the “Cycle Guide” for the optimal cycle for cleaning the inside of the washer. Use this cycle with liquid chlorine bleach as described below.

Begin procedure

1.Chlorine Bleach Procedure:

a.Open the washer lid and remove any clothing or items.

b.Add 236 mL (1 cup) of liquid chlorine bleach to the bleach compartment.

NOTE: Use of more liquid chlorine bleach than is recommended above could cause washer damage over time.

c.Close the washer lid.

d.Do not add any detergent or other chemical to the washer when following this procedure.

e.Select the cycle recommended for cleaning the inside of the washer.

f.Press the START/PAUSE/UNLOCK button to start the cycle.

NOTE: For best results, do not interrupt cycle. If cycle must be interrupted, press START/PAUSE/UNLOCK once or twice (depending on model). After the cycle has stopped, run a RINSE and SPIN cycle to rinse cleaner from washer.

WASHER CARE (cont.)

Cleaning the Dispensers

After a period of using your washer, you may find some residue buildup in the washer’s dispensers. To remove residue from the dispensers, wipe them with a damp cloth and towel dry. Do not attempt to remove the dispensers or trim for cleaning. The dispensers and trim are not removable. If your model has a dispenser drawer, however, remove the drawer and clean it before or after you run the Clean Washer cycle. Use an all-purpose surface cleaner, if needed.

Cleaning the Outside of the Washer

Use a soft, damp cloth or sponge to wipe away any spills. Use only mild soaps or cleaners when cleaning external washer surfaces.

IMPORTANT: To avoid damaging the washer’s finish, do not use abrasive products.

NON-USE AND VACATION CARE

Operate your washer only when you are home. If moving, or not using your washer for a period of time, follow these steps:

1.Unplug or disconnect power to washer.

2.Turn off water supply to washer, to avoid flooding due to water pressure surge.

WINTER STORAGE CARE

IMPORTANT: To avoid damage, install and store washer where it will not freeze. Because some water may stay in hoses, freezing can damage washer. If storing or moving during freezing weather, winterize your washer.

To winterize washer:

1.Shut off both water faucets, disconnect and drain water inlet hoses.

2.Put 1 L. (1 qt.) of R.V. - type antifreeze in basket and run washer on RINSE & SPIN cycle for about 30 seconds to mix antifreeze and remaining water.

3.Unplug washer or disconnect power.

10

TRANSPORTING YOUR WASHER

1.Shut off both water faucets. Disconnect and drain water inlet hoses.

2.If washer will be moved during freezing weather, follow Winter Storage Care directions before moving.

3.Disconnect drain from drain system and drain any remaining water into a pan or bucket. Disconnect drain hose from back of washer.

4.Unplug power cord.

5.Place inlet hoses and drain hose inside washer basket.

6.Drape power cord over edge and into washer basket.

7.Place packing tray from original shipping materials back inside washer. If you do not have packing tray, place heavy blankets or towels into basket opening. Close lid and place tape over lid and down front of washer. Keep lid taped until washer is placed in new location.

REINSTALLING/USING WASHER AGAIN

To reinstall washer after non-use, vacation, winter storage or moving:

1.Refer to “Installation Instructions” to locate, level, and connect washer.

2.Before using again, run washer through the following recommended procedure:

To use washer again:

1.Flush water pipes and hoses. Reconnect water inlet hoses. Turn on both water faucets.

2.Plug in washer or reconnect power.

3.Run washer through Normal Heavy cycle to clean washer and remove antifreeze, if used. Use half the manufacturer’s recommended amount of detergent for a medium-size load.

11

TROUBLESHOOTING

First try the solutions suggested here to possibly avoid the cost of a service call.

	If you experience		Possible Causes	Solution
	Vibration or Off-Balance
	Check the following for		Feet may not be in contact with the	Front and rear feet must be in firm contact with floor, and
	proper installation or		floor and locked.	washer must be level to operate properly.
	see “Using Your
			Washer may not be level.	Check floor for sagging. If flooring is uneven, a 19 mm (3/4")
	Washer” section.
				piece of plywood under your washer will reduce sound.
				See “Level the Washer” in Installation Instructions.
			Load could be unbalanced.	Load dry items in loose heaps evenly around basket wall.
				Adding wet items to washer or adding more water to basket
				could unbalance washer.
				Wash smaller loads to reduce imbalance.
				Do not tightly pack. Avoid washing single items.
				Use Normal Regular cycle and super or Large load for oversized,
				non-absorbent items such as comforters or poly-filled jackets.
				See “Cycle Guide” and “Using Your Washer”.
	Noises
	Clicking or metallic		Objects caught in washer drain	Empty pockets before washing. Loose items such as coins
	noises		system.	could fall between basket and tub or may block pump.
				It may be necessary to call for service to remove items.
				It is normal to hear metal items on clothing such as metal snaps,
				buckles, or zippers touch against the stainless steel basket.
	Gurgling or humming		Washer may be draining water.	It is normal to hear the pump making a continuous humming
				sound with periodic gurgling or surging as final amounts of
				water are removed during the Drain & Spin cycles.
	Water Leaks
	Check the following for		Washer not level.	Water may splash off basket if washer is not level. Check that
	proper installation:			load is not unbalanced or tightly packed.
			Fill hoses not attached tightly.	Tighten fill-hose connection.
			Fill hose washers.	Check that all four fill hose flat washers properly seated.
			Drain hose connection.	Pull drain hose from washer cabinet and properly secure it to
				drainpipe or laundry tub.
				Do not place tape over drain opening.
			Check household plumbing for leaks	Water can backup out of a clogged sink or drainpipe. Check all
			or clogged sink or drain.	household plumbing for leaks (laundry tubs, drain pipe, water
				pipes, and faucets.)
			Washer not loaded as	Improper loading can cause basket to be out of alignment
			recommended.	and cause water to splash off tub. See “Using Your Washer”
				for loading instructions.
	Washer not performing as expected

Washer won’t run or fill, Check for proper water supply. washer stops working

or wash light remains on (indicating that the washer was unable to fill appropriately)

Both hoses must be attached and have water flowing to inlet valve.

Both hot and cold water faucets must be turned on.

Check that inlet valve screens have not become clogged.

Check for any kinks in inlet hoses, which can restrict water flow.

12

TROUBLESHOOTING

First try the solutions suggested here to possibly avoid the cost of a service call.

	If you experience	Possible Causes	Solution
	Washer not performing as expected (cont.)
	Washer won’t run or fill,	Check proper electrical supply.	Plug power cord into a grounded 3 prong outlet.
	washer stops working
			Do not use an extension cord.
	or wash light remains
			Ensure there is power to outlet.
	on (indicating that the
	washer was unable to		Reset a tripped circuit breaker. Replace any blown fuses.
	fill appropriately) cont.		NOTE: If problems continue, contact an electrician.
		Normal washer operation.	Lid must be closed for washer to run.
			Washer will pause during certain phases of cycle. Do not
			interrupt cycle.
		Washer not loaded as recommended.	Remove several items and rearrange load evenly in basket.
			Close lid and press START/Pause/Unlock.
			Do not add more than 1 or 2 additional items after cycle has
			started to avoid tightly packing or unbalancing.
	Washer not draining/	Small items may have been caught	Empty pockets and use garment bags for small items.
	spinning, loads are	in pump or between basket and tub,
	still wet, or spinning	which can slow draining.
	light remains on	Use a cycle with a low spin speed.	Cycles with lower spin speeds remove less water than cycles
	(indicating that the
			with high spin speeds. Use the recommended cycle/speed
	washer was unable
			spin for your garment. To remove extra water in the load, select
	to pump out water
			Drain & Spin. Load may need to be rearranged to allow even
	within 10 minutes)
			distribution of the load in the basket.
		Washer not loaded as recommended.	Tightly packing or unbalanced loads will not allow the washer
			to spin correctly, leaving the load wetter than normal. Evenly
			arrange the wet load for balanced spinning. Select the Drain &
			Spin cycle to remove excess water. See “Using Your Washer”
			for loading recommendations.
		Check plumbing for correct drain hose	Check drain hose for proper installation. Use drain hose form
		installation. Drain hose extends into	and securely attach to drainpipe or tub. Do not tape over drain
		standpipe farther than 114 mm (4,5").	opening. Lower drain hose if the end is higher than 1,2 m (48")
			above the floor. Remove any clogs from drain hose.
		Too much detergent causing suds to	Always measure and follow detergent directions for your load.
		slow or stop draining and spinning.	To remove extra suds, select Rinse & Spin. Do not add detergent.

13

TROUBLESHOOTING

First try the solutions suggested here to possibly avoid the cost of a service call.

	If you experience	Possible causes	Solution
	Washer not performing as expected (cont.)
	Dry spots on load	High speed spins extract more	The high spin speeds combined with air flow during the final
	after cycle	moisture than traditional top-load	spin can cause items near the top of the load to develop dry
		washers.	spots during the final spin. This is normal.
	Incorrect or wrong	Check for proper water supply.	Check to be sure hot and cold inlet hoses are not reversed.
	wash or rinse		Both hoses must be attached to both washer and faucet, and
	temperatures
			have both hot and cold water flowing to inlet valve.
			Check that inlet valve screens are not clogged.
			Remove any kinks in hoses.
		Energy saving controlled	This washer uses cooler wash and rinse water temperatures
		wash temperatures.	than your previous washer. This includes cooler hot and warm
			washes.
	Load not rinsed	Check for proper water supply.	Check to be sure hot and cold inlet hoses are not reversed.
			Both hoses must be attached and have water flowing to the
			inlet valve.
			Both hot and cold water faucets must be on.
			Inlet valve screens on washer may be clogged.
			Remove any kinks in the inlet hose.
		Using too much detergent.	The suds from too much detergent can keep washer from
			operating correctly. Always measure detergent and follow
			detergent directions based on load size and soil level.
		Washer not loaded as recommended.	The washer is less efficient at rinsing when load is tightly packed.
			Load garments in loose heaps evenly around the basket wall.
			The washer will not rinse well if tightly packed. Load with dry
			items only.
			Use cycle designed for the fabrics being washed.
			Add only 1 or 2 garments after washer has started.
		Using too low a load size/water level	Choose a load size (water level) that matches the load being
		selection.	washed.
	Sand, pet hair, lint,	Heavy sand, pet hair, lint, and	Add an Extra Rinse to the selected cycle.
	etc. on load after	detergent or bleach residues may
	washing	require additional rinsing.
	Load is tangling	Washer not loaded as recommended.	See “Using Your Washer” section.
			Select a cycle with a slower wash action and spin speed;
			however, items will be wetter than those using a higher
			speed spin. See the “Cycle Guide” to match your load with
			the best cycle.
			Load garments in loose heaps evenly around the basket wall.
			Reduce tangling by mixing types of load items. Use the
			recommended cycle for the type of garments being washed.
	Not cleaning or	Washer not loaded as recommended.	Washer is less efficient at cleaning when load is tightly packed.
	removing stains
			Load garments in loose heaps evenly around the basket wall.
			Load with dry items only.
			Add only 1 or 2 garments after washer has started.
		Adding detergent on top of load.	Add detergent, oxi products, and color safe bleach to the
			bottom of the basket before adding the load items.
		Using too low a load size (water level)	Choose a load size (water level) that matches the load being
		selection.	washed.

14

TROUBLESHOOTING

First try the solutions suggested here to possibly avoid the cost of a service call.

	If you experience		Possible Causes	Solution
	Washer not performing as expected (cont.)
	Not cleaning or		Using too much detergent.	The suds from too much detergent can keep washer from
	removing stains (cont.)			operating correctly. Always measure detergent and follow
				manufacturer’s directions based on load size and soil level.
			Not using correct cycle for fabric type.	Use a higher soil level cycle option and warmer wash
				temperature to improve cleaning.
				Use Normal Heavy cycle for tough cleaning.
			Not using dispensers.	Use dispensers to avoid chlorine bleach and fabric softener
				staining.
				Load dispensers before starting a cycle. Select Fabric Softener
				Added Yes when using fabric softener.
				Do not add products directly to load.
			Not washing like colors together.	Wash like colors together and remove promptly after the cycle
				is complete to avoid dye transfer.
	Incorrect dispenser		Clogged dispenser.	Use only liquid chlorine bleach in the bleach dispenser. Use only
	operation			fabric softener in the fabric softener dispenser.
	Fabric damage		Sharp items were in pockets during	Empty pockets, zip zippers, and snap or hook fasteners before
			wash cycle.	washing to avoid snags and tears.
			Strings and straps could have tangled.	Tie all strings and straps before starting wash load.
			Items may have been damaged before	Mend rips and broken threads in seams before washing.
			washing.
			Fabric damage can occur if load is	Load garments in loose heaps evenly around the basket wall.
			tightly packed.	Load with dry items only.
				Use cycle designed for the fabrics being washed.
				Add only 1 or 2 garments after washer is started.
			Liquid chlorine bleach may have been	Do not pour liquid chlorine bleach directly onto load. Wipe up
			added incorrectly.	bleach spills.
				Undiluted bleach will damage fabrics. Do not use more than
				recommended by manufacturer.
				Do not place load items on top of bleach dispenser when
				loading and unloading washer.
			Garment care instructions may not	Always read and follow garment manufacturer’s care label
			have been followed.	instructions.
	Odors		Monthly maintenance not done as	See “Cleaning Your Washer” in Washer Maintenance.
			recommended.
				Unload washer as soon as cycle is complete.
			Using too much detergent.	Be sure to measure correctly. Always follow the manufacturer’s
				directions.
				See “Cleaning your Washer” section.
	Lid locked light is		The lid is not closed.	Close the lid. The washer will not start with the lid open.
	flashing
			A cycle was stopped or paused using	The washer may still be spinning. The lid will not unlock until the
			the START/Pause/Unlock button.	basket has stopped spinning. This may take several minutes if
				washing large loads or heavy fabrics.

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