Nokia 3100, RH-19 Service Manual

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Technical Services, Repair Concepts Confidential 22.08.2003

nokia

3100

RH-19

Transceiver Features

• Glow-in-the-dark cover

• Flashing lights when phone rings

• Java™ games, GPRS (Class 6) Rel.97

• Nokia Xpress-on™ Gaming cover (available separately)

• Animated screensavers

• Tri-band phone (GSM 900/1800/1900)

• Handsfree speaker

• XHTML browser

• Color display

• Multimedia Messaging (MMS)

• Picture Messaging

• Rhythmic backlight alert

• Changeable color schemes

• Pop-Port™ interface

• Send/receive pictures, graphics, install applications with

Nokia PC Suite for 3100

• JPEG/PNG support in browser

• Speed dialing

• Conference call (up to 5 participants)

Transceiver with BL-5C 850mAh Li-ion battery pack

Talk time Standby Note

Up to 2-6 hours

Up to 170-410

hours

(7-17 days)

Depends

on network

parameters

SERVICE MANUAL

Service Level 1&2

Copyright © Nokia Corporation. This material, including documentation and any related computer

programs, is protected by copyright controlled by Nokia Mobile Phones. All rights are reserved.

Copying, including reproducing, storing, adapting or translating, any or all of this material requires

the prior written consent of Nokia Mobile Phones. This material also contains confidential

information, which may not be disclosed to others without the prior written consent of Nokia

Mobile Phones.

Service Manual 3100 Level 1&2 Copyright 2003 © Nokia Corporation

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Technical Services, Repair Concepts Confidential 22.08.2003

TABLE OF CONTENT

Page

1.

INTRODUCTION ...................................................................................................................................... 3

2. GENERAL REPAIR INFORMATION ................................................................................................... 4

3. PATHFINDER FOR WORKSHOP STAFF............................................................................................ 5

4. EXPLODED VIEW AND COMPONENT DISPOSAL.......................................................................... 6

5. SPARE PARTS LIST................................................................................................................................. 7

6. SERVICE TOOLS.................................................................................................................................... 10

7. SW-UPDATE ............................................................................................................................................ 12

8. DISASSEMBLY INSTRUCTIONS (ALSO SEE THE VIDEO CLIPS ON CARE POINT) ............ 13

9. LEGEND FOR QUICK TROUBLE SHOOTER .................................................................................. 15

10. QUICK TROUBLE SHOOTER ......................................................................................................... 16

11. QUICK TROUBLE SHOOTER PART 2 .......................................................................................... 17

12. QUICK TROUBLE SHOOTER PART 2 .......................................................................................... 18

13. GONOGO TEST (GSM ONLY) ......................................................................................................... 19

14. BATTERY TEST.................................................................................................................................. 19

15. SERVICE NOTES................................................................................................................................ 20

16. FORWARDING OF REPAIRS TO SERVICE LEVEL 3 OR 4 SUPPLIERS............................... 21

17. ESD PROTECTION REQUIREMENTS........................................................................................... 22

CHANGE HISTORY

Status Version No. Date Comments

Draft 0.1 01.07.2003 Initial draft

Approved 1.0 22.08.2003 approval

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Technical Services, Repair Concepts Confidential 22.08.2003

1. INTRODUCTION

The purpose of this document is to help Nokia service levels 1 and 2 workshop technicians to carry out

service to Nokia 3100. This Service Manual is to be used only by authorized Nokia service partners, and the

content of it is confidential. Please note that Nokia provides also other guidance documents (e.g. Service

Bulletins) for service partners, follow these regularly and comply with the given instructions.

While every endeavor has been made to ensure the accuracy of this document, some errors may exist.

If you find any errors or if you have further suggestions, please notify Nokia using the address below:

mailto:[e-mail]

Please keep in mind also that this documentation is continuously being updated and modified, so watch

always out for the newest version.

Warnings and Cautions

Please refer to the phone’s user guide for instructions relating to operation, care and maintenance

including important safety information. Note also the following:

Warnings:

1.

2.

3.

CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE

MANAGEMENT SYSTEMS AND ANTI–SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS,

EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE

DEALER/MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY.

THE HANDPORTABLE TELEPHONE MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN

POTENTIALLY EXPLOSIVE ATMOSPHERES EG PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC.

OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY

INTERFERE WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A

PHYSICIAN OR THE MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER

ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO INTERFERENCE.

Cautions:

1. Servicing and alignment must be undertaken by qualified personnel only.

2. Ensure all work is carried out at an anti–static workstation and that an anti–static wrist strap is

worn.

3. Ensure solder, wire, or foreign matter does not enter the telephone as damage may result.

4. Use only approved components as specified in the parts list.

5. Ensure all components, modules screws and insulators are correctly re–fitted after servicing and

alignment. Ensure all cables and wires are repositioned correctly.

6. All PC’s used with NMP Service Software for this produce must be bios and operating system

”Year 2000 Compliant”.

Electrostatic discharge can easily damage the sensitive components of electronic

products. Therefore every Service Supplier has to take care of all precautions, which are

mentioned in the service level related “Service Partner Requirements”, available on

Nokia Partner Web Site. Also see ESD Protection Requirements in this Service Manual.

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Technical Services, Repair Concepts Confidential 22.08.2003

2. GENERAL REPAIR INFORMATION

IN THIS SECTION THE TECHNICIAN WILL GET SOME GENERAL HINTS HOW TO CARRY OUT REPAIRS:

o To familiarize oneself with Nokia 3100 read the user guide on www.nokia.com

-->Support--> Phones,

by selecting the Phone Model.

o Before starting the repair you must take care of ESD precautions like being in your ESD Protected Area

and connecting your wristband.

o Use gloves to avoid corrosion and fingerprints.

o Protect windows and displays with a film to avoid dust and scratches.

o When cleaning the pads you have to use a soft cloth/ESD brush and Isopropanol. It is not allowed to use

a glass fiber pencil because it scratches the surface and will lead later on to corrosion.

o Mechanical parts (except shielding lids), which didn’t repair the failure, can be reused, if they are not

soldered.

o When removing the shielding lids make sure to replace them with new ones, otherwise the high-

frequency leakage can have an influence on the device.

o Use always original Nokia spare parts.

o Check the soldering joints of the parts which are concerned regarding the indicated error

(e.g. soldered connectors or switches) and resolder them if necessary (Level 2 only).

o Remove redundant soldering flux after repair.

o Meet the torque requirements when assembling the unit (see also the document “torques for

transceiver assembly” on Nokia Partner Web Site).

o Always use your own equipment for testing where you are sure that it works. E.g. if the customer

complains about charger function, please test the phone with your own charger to be sure if phone or

charger causes the malfunction.

o When doing the Faultlogger entries, always note the Item code, which caused the malfunction. Also, fill

in the appropriate part code from the assembly, if needed.

o Please be aware that some malfunctions could be software related and solved by an update.

These mention General Service Bulletins have to be followed:

SB-027: Original Nokia Accessories

SB-089: Don’t try to repair prototypes (indicated on Type Label).

SB-107: Be sure that you have minimum hardware requirements in place.

SB-115: Handling of liquid damages.

SB-121: Return the defective part, if one of your service tools causes malfunction.

SB-124 Service Policy for packaging serviced products

SB-131: Check these guidelines when refurbishing products.

SB-148: Improvements to Faultlog Reporting Tool

SB-156: Packing Material

SB-161: New structure of General Bulletins

SB-163: Service handling of PWBs and PCBs during repair process

SB-164: New barcode for future products

SB-165: NMP Global Symptom Codes

SB-167: NMP Global Fault Codes (Level 1&2)

Standard Tools

SB-011: NMP Standard Toolkit

Spare Parts

SB-004: New swap phone cartons

Please check Nokia Partner Web Site (PWS) for latest news and files on a regular basis.

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Technical Services, Repair Concepts Confidential 22.08.2003

3. PATHFINDER FOR WORKSHOP STAFF

In addition to the information in this Service Manual, there are several instructions and information, which

have to be followed.

Main documentation database is Nokia Partner Website

, which refers also to Nokia Care Point with the

purpose of serving different multimedia content, like video clips or interactive tutorials.

Nokia Partner Web Site Nokia Care Point

It is mandatory to watch for newest technical and organizational information on a daily basis to be

updated as required (see “Latest Updates in support Library”). Every new information has to be processed

and implemented as soon as possible.

When logged into PWS you can also find needed information to different headlines respectively tools

like:

Downloads

Support Library

Accessories

Battery Tester

Common Software

Flashing Tools

General --> Instructions

GoNoGo Tester

Service Tools

Tester Support

Wintesla

Products (Service Manuals, Service Bulletins)

To spare server bandwidth it is recommended to download newest version of huge files like videos,

Phoenix packages or Service Manuals only once and distribute it internally for further use.

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4. EXPLODED VIEW AND COMPONENT DISPOSAL

Recommendation for the ecologically friendly disposal of components. Colorized components show the different categories.

Description: See corresponding ITEM/CIRCUIT REF of the SPL (Spare Parts List)

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5. SPARE PARTS LIST

SPARE PARTS

ITEM/

CIRCUIT REF.

QTY

PART NO

PART NAME

I001 1 XXXXXXX A-COVER

I002 1 XXXXXXX KEYPAD

I003 6 6290119

SCREW 1.8X6 RF T6+ BLK

I004 1 - SYS MODULE MX5

I005 1 - Shielding Assembly

I008 1 9453311

POWER BUTTON

I010 1 9453273

B-COVER

I013 1 XXXXXXX C-COVER

I014 1 5400243

CONN DC-JACK 3.5MM 3POL SPR 90DEG

I015 1 5140265

MIC MOD+HOLDER TOMAHAWK -42+-3DB

I016 1 6800069

MATSUSHITA VANESSA VIBRA 1.3V

I017 1 9560199

SIM-FLAP

I018 1 9510935

C-COVER REL. SPR. DMD08481

I019 1 9453272

C-COVER REL. BUT. DMD10535

1 9498010 UI-MODULE ASSY (I020 – I024)

1 9491669 UI-SHIELD KEY DOME ASSY (I020 – I021)

I021 1 - KEY DOME

I020 1 - UI-SHIELD

I022 1 5140251

EARPIECE105+-3DB32R D8.1X2.25 PICO

I023 1 - LCD MODULE

I024 2 9560206

LOCKING CLIP

1 0660266 ANTENNA ASSY (I030 – I034)

I030 1 - IHF LID

I031 2 - IHF PIN

I032 1 - SPEAKER HF 69+-2DB 8R D16X4.36

I033 1 - IHF ENCLOSURE

I034 1 - ANTENNA RADIATOR

I035 1 - TYPE LABEL

Service Manual 3100 Level 1&2 Copyright 2003 © Nokia Corporation