MTS is a registered trademark of MTS
Systems Corporation within the United
States. This trademark may be protected in
other countries.
Contents
Contents 3
Technical Support 5
How to Get Technical Support 5
Before You Contact MTS 6
If You Contact MTS by Phone 7
Problem Submittal Form in MTS Manuals 9
Preface 11
Before You Begin 11
Conventions 12
Documentation Conventions 12
Introduction 15
Clip-On Gage Functional Description 17
About DC Conditioning 17
About Knife Edges 17
About Wheatstone Bridge 18
Transducer Calibration 19
Clip-On Gage Accessories 19
Contents
3
Calibration 21
Calibration Overview 21
Certified Calibration 21
Gain 21
Delta K 22
Symmetrical versus Asymmetrical Clip-On Gages 22
How to Use a Calibration Block 23
How to Use a Calibration Stand 25
Installation 29
How to Prepare a Specimen 29
How to Connect the Cable 30
How to Attach the Clip-On Gage to a Specimen 32
Operation 33
About Sensor Zero 33
About Sensor Limits 33
4
Contents
Technical Support
How to Get Technical Support
Start with your manuals
The manuals supplied by MTS provide most of the information you
need to use and maintain your equipment. If your equipment includes
MTS software, look for online help and README files that contain
additional product information.
If you cannot find answers to your technical questions from these
sources, you can use the internet, e-mail, telephone, or fax to contact
MTS for assistance.
Technical support methods
MTS provides a full range of support services after your system is
installed. If you have any questions about a system or product, contact
MTS in one of the following ways.
MTS web site www.mts.com
The MTS web site gives you access to our technical support staff by
means of a Technical Support link:
www.mts.com > Contact Us > Service & Technical Support
E-mail
techsupport@mts.com
Telephone
MTS Call Center 800-328-2255
Weekdays 7:00 A.M. to 5:00 P.M., Central Time
Fax
952-937-4515
Please include “Technical Support” in the subject line.
Technical Support
5
Before You Contact MTS
MTS can help you more efficiently if you have the following
information available when you contact us for support.
Know your site number and system number
The site number contains your company number and identifies your
equipment type (material testing, simulation, and so forth). The number
is usually written on a label on your MTS equipment before the system
leaves MTS. If you do not have or do not know your MTS site number,
contact your MTS sales engineer.
Example site number: 571167
When you have more than one MTS system, the system job number
identifies which system you are calling about. You can find your job
number in the papers sent to you when you ordered your system.
Example system number: US1.42460
Know information from prior technical assistance
If you have contacted MTS about this problem before, we can recall
your file. You will need to tell us the:
•MTS notification number
•Name of the person who helped you
Identify the problem
Describe the problem you are experiencing and know the answers to the
following questions:
•How long and how often has the problem been occurring?
•Can you reproduce the problem?
•Were any hardware or software changes made to the system before
the problem started?
•What are the model numbers of the suspect equipment?
•What model controller are you using (if applicable)?
•What test configuration are you using?
6
Technical Support
Know relevant computer information
If you are experiencing a computer problem, have the following
information available:
•Manufacturer’s name and model number
•Operating software type and service patch information
•Amount of system memory
•Amount of free space on the hard drive in which the application
resides
•Current status of hard-drive fragmentation
•Connection status to a corporate network
Know relevant software information
For software application problems, have the following information
available:
•The software application’s name, version number, build number,
and if available, software patch number. This information is
displayed briefly when you launch the application, and can
typically be found in the “About” selection in the “Help” menu.
•It is also helpful if the names of other non-MTS applications that
are running on your computer, such as anti-virus software, screen
savers, keyboard enhancers, print spoolers, and so forth are known
and available.
If You Contact MTS by Phone
Your call will be registered by a Call Center agent if you are calling
within the United States or Canada. Before connecting you with a
technical support specialist, the agent will ask you for your site number,
name, company, company address, and the phone number where you
can normally be reached.
If you are calling about an issue that has already been assigned a
notification number, please provide that number. You will be assigned a
unique notification number about any new issue.
Technical Support
7
Identify system type
To assist the Call Center agent with connecting you to the most qualified
technical support specialist available, identify your system as one of the
following types:
•Electromechanical materials test system
•Hydromechanical materials test system
•Vehicle test system
•Vehicle component test system
•Aero test system
Be prepared to troubleshoot
Prepare yourself for troubleshooting while on the phone:
•Call from a telephone when you are close to the system so that you
can try implementing suggestions made over the phone.
•Have the original operating and application software media
available.
•If you are not familiar with all aspects of the equipment operation,
have an experienced user nearby to assist you.
Write down relevant information
Prepare yourself in case we need to call you back:
•Remember to ask for the notification number.
•Record the name of the person who helped you.
•Write down any specific instructions to be followed, such as data
recording or performance monitoring.
After you call
MTS logs and tracks all calls to ensure that you receive assistance and
that action is taken regarding your problem or request. If you have
questions about the status of your problem or have additional
information to report, please contact MTS again and provide your
original notification number.
8
Technical Support
Problem Submittal Form in MTS Manuals
Use the Problem Submittal Form to communicate problems you are
experiencing with your MTS software, hardware, manuals, or service
which have not been resolved to your satisfaction through the technical
support process. This form includes check boxes that allow you to
indicate the urgency of your problem and your expectation of an
acceptable response time. We guarantee a timely response—your
feedback is important to us.
The Problem Submittal Form can be accessed:
•In the back of many MTS manuals (postage paid form to be mailed
to MTS)
•www.mts.com > Contact Us > Problem Submittal Form (electronic
form to be e-mailed to MTS)
Technical Support
9
10
Technical Support
Preface
Before You Begin
Safety first!
Before you attempt to use your MTS product or system, read and
understand the Safety manual and any other safety information provided
with your system. Improper installation, operation, or maintenance of
MTS equipment in your test facility can result in hazardous conditions
that can cause severe personal injury or death and damage to your
equipment and specimen. Again, read and understand the safety
information provided with your system before you continue. It is very
important that you remain aware of hazards that apply to your system.
Other MTS manuals
In addition to this manual, you may receive additional MTS manuals in
paper or electronic form.
If you have purchased a test system, it may include an MTS System
Documentation CD. This CD contains an electronic copy of the MTS
manuals that pertain to your test system, including hydraulic and
mechanical component manuals, assembly drawings and parts lists, and
operation and preventive maintenance manuals. Controller and
application software manuals are typically included on the software CD
distribution disc(s).
Preface
11
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