MTS Acumen Electrodynamic Lift User Manual

MTS Acumen™ Electrodynamic Test System

Lift and Move Guide

100-262-064 A be certain.

© 2013 MTS Systems Corporation. All rights reserved.

Trademark Information

MTS is a registered trademark and MTS Acumen is a trademark of MTS Systems Corporation within the United
States. These trademarks may be protected in other countries.All other trademarks or service marks are property
of their respective owners.

Proprietary Software

Software use and license is governed by MTS’s End User License Agreement which defines all rights retained
by MTS and granted to the End User. All Software is proprietary, confidential, and owned by MTS Systems
Corporation and cannot be copied, reproduced, disassembled, decompiled, reverse engineered, or distributed
without express written consent of MTS.

Software Verification and Validation

MTS software is developed using established quality practices in accordance with the requirements detailed in
the ISO 9001 standards. Because MTS-authored software is delivered in binary format, it is not user accessible.
This software will not change over time. Many releases are written to be backwards compatible, creating another
form of verification. The status and validity of MTS’s operating software is also checked during system verification
and routine calibration of MTS hardware. These controlled calibration processes compare the final test results
after statistical analysis against the predicted response of the calibration standards. With these established
methods, MTS assures its customers that MTS products meet MTS’s exacting quality standards when initially
installed and will continue to perform as intended over time.

Contents

Technical Support 5

Preface 9

Responsibilities 11

Packaging Dimensions and Weights 15

How to Get Technical Support.................................................................................................................5

Before You Contact MTS.........................................................................................................................5

If You Contact MTS by Phone.................................................................................................................7

Problem Submittal Form in MTS Manuals..............................................................................................8

Before You Begin.....................................................................................................................................9

Documentation Conventions....................................................................................................................9

Customer Responsibilities......................................................................................................................12

MTS Responsibilities.............................................................................................................................12

Packaging Dimensions and Weight........................................................................................................16

Load Frame Dimensions 17

Load Frame Dimensions and Weight.....................................................................................................18

Load Frame Dimensions............................................................................................................18

MTS Acumen Load Frame Weight............................................................................................19

Moving the Frame 21

Before You Begin...................................................................................................................................22

Equipment..............................................................................................................................................22

Procedure................................................................................................................................................22

MTS Acumen™ Electrodynamic Test System 3

Technical Support

How to Get Technical Support

Start with your manuals

The manuals supplied by MTS provide most of the information you need to use and maintain your equipment.
If your equipment includes software, look for online help and README files that contain additional product
information.

Technical support methods

MTS provides a full range of support services after your system is installed. If you have any questions about
a system or product, contact Technical Support in one of the following ways.

Web site

Outside the U.S.

For technical support outside the United States, contact your local sales and service office. For a list of
worldwide sales and service locations and contact information, use the Global MTS link at the MTS web site:

www.mts.com > Global Presence > Choose a Region

www.mts.com > Contact Us (upper-right corner) > In the Subject field, choose
To escalate a problem; Problem Submittal Form

Worldwide: [e-mail]-mail

Europe: [e-mail]

Worldwide: 1 800 328 2255 - toll free in U.S.; [phone] - outside U.S.Telephone

Europe: [phone], International toll free in Europe

Before You Contact MTS

MTS can help you more efficiently if you have the following information available when you contact us for
support.

Know your site number and system number

The site number contains your company number and identifies your equipment type (such as material testing
or simulation). The number is typically written on a label on your equipment before the system leaves MTS.
If you do not know your MTS site number, contact your sales engineer.

Example site number: 571167

MTS Acumen™ Electrodynamic Test System 5

When you have more than one MTS system, the system job number identifies your system. You can find
your job number in your order paperwork.

Example system number: US1.42460

Know information from prior technical assistance

If you have contacted MTS about this problem before, we can recall your file based on the:

• MTS notification number

• Name of the person who helped you

Identify the problem

Describe the problem and know the answers to the following questions:

• How long and how often has the problem occurred?

• Can you reproduce the problem?

• Were any hardware or software changes made to the system before the problem started?

• What are the equipment model numbers?

• What is the controller model (if applicable)?

• What is the system configuration?

Know relevant computer information

For a computer problem, have the following information available:

• Manufacturer’s name and model number

• Operating software type and service patch information

• Amount of system memory

• Amount of free space on the hard drive where the application resides

• Current status of hard-drive fragmentation

• Connection status to a corporate network

Know relevant software information

For software application problems, have the following information available:

• The software application’s name, version number, build number, and (if available) software patch number.
This information can typically be found in the About selection in the Help menu.

• The names of other applications on your computer, such as:

• Anti-virus software

• Screen savers

• Keyboard enhancers

• Print spoolers

• Messaging applications

6 MTS Acumen™ Electrodynamic Test System

If You Contact MTS by Phone

A Call Center agent registers your call before connecting you with a technical support specialist. The agent
asks you for your:

• Site number

• Name

• Company name

• Company address

• Phone number where you can be reached

If your issue has a notification number, please provide that number. A new issue will be assigned a unique
notification number.

Identify system type

To enable the Call Center agent to connect you with the most qualified technical support specialist available,
identify your system as one of the following types:

• Electrodynamic material test system

• Electromechanical material test system

• Hydromechanical material test system

• Vehicle test system

• Vehicle component test system

• Aero test system

Be prepared to troubleshoot

Prepare to perform troubleshooting while on the phone:

• Call from a telephone close to the system so that you can implement suggestions made over the phone.

• Have the original operating and application software media available.

• If you are not familiar with all aspects of the equipment operation, have an experienced user nearby to
assist you.

Write down relevant information

In case Technical Support must call you:

• Verify the notification number.

• Record the name of the person who helped you.

• Write down any specific instructions.

MTS Acumen™ Electrodynamic Test System 7

After you call

MTS logs and tracks all calls to ensure that you receive assistance for your problem or request. If you have
questions about the status of your problem or have additional information to report, please contact Technical
Support again and provide your original notification number.

Problem Submittal Form in MTS Manuals

Use the Problem Submittal Form to communicate problems with your software, hardware, manuals, or service
that are not resolved to your satisfaction through the technical support process. The form includes check
boxes that allow you to indicate the urgency of your problem and your expectation of an acceptable response
time. We guarantee a timely response—your feedback is important to us.

You can access the Problem Submittal Form at www.mts.com > Contact Us (upper-right corner) > In the

Subject field, choose To escalate a problem; Problem Submittal Form

8 MTS Acumen™ Electrodynamic Test System