MTS is a registered trademark and MTS Acumen and MTS Echo are registered trademarks of MTS Systems
Corporation within the United States. These trademarks may be protected in other countries.All other trademarks
or service marks are property of their respective owners.
Proprietary Software
Software use and license is governed by MTS’s End User License Agreement which defines all rights retained
by MTS and granted to the End User. All Software is proprietary, confidential, and owned by MTS Systems
Corporation and cannot be copied, reproduced, disassembled, decompiled, reverse engineered, or distributed
without express written consent of MTS.
Software Verification and Validation
MTS software is developed using established quality practices in accordance with the requirements detailed in
the ISO 9001 standards. Because MTS-authored software is delivered in binary format, it is not user accessible.
This software will not change over time. Many releases are written to be backwards compatible, creating another
form of verification. The status and validity of MTS’s operating software is also checked during system verification
and routine calibration of MTS hardware. These controlled calibration processes compare the final test results
after statistical analysis against the predicted response of the calibration standards. With these established
methods, MTS assures its customers that MTS products meet MTS’s exacting quality standards when initially
installed and will continue to perform as intended over time.
Contents
Technical Support5
Preface9
Introduction11
Responsibilities13
How to Get Technical Support.................................................................................................................5
Before You Contact MTS.........................................................................................................................5
If You Contact MTS by Phone.................................................................................................................7
Problem Submittal Form in MTS Manuals..............................................................................................8
Before You Begin.....................................................................................................................................9
Site Preparation......................................................................................................................................18
Prepare to Receive the System...............................................................................................................18
When You Get Your System...................................................................................................................18
Space Requirements...............................................................................................................................18
Floor and Table Loading Considerations...............................................................................................19
Site Location..........................................................................................................................................32
The manuals supplied by MTS provide most of the information you need to use and maintain your equipment.
If your equipment includes software, look for online help and README files that contain additional product
information.
Technical support methods
MTS provides a full range of support services after your system is installed. If you have any questions about
a system or product, contact Technical Support in one of the following ways.
Web site
Outside the U.S.
For technical support outside the United States, contact your local sales and service office. For a list of
worldwide sales and service locations and contact information, use the Global MTS link at the MTS web site:
www.mts.com > Global Presence > Choose a Region
www.mts.com > Contact Us (upper-right corner) > In the Subject field, choose
To escalate a problem; Problem Submittal Form
Europe: +800 81002 222, International toll free in Europe
Before You Contact MTS
MTS can help you more efficiently if you have the following information available when you contact us for
support.
Know your site number and system number
The site number contains your company number and identifies your equipment type (such as material testing
or simulation). The number is typically written on a label on your equipment before the system leaves MTS.
If you do not know your MTS site number, contact your sales engineer.
Example site number: 571167
MTS Acumen™ Electrodynamic Test System 5
When you have more than one MTS system, the system job number identifies your system. You can find
your job number in your order paperwork.
Example system number: US1.42460
Know information from prior technical assistance
If you have contacted MTS about this problem before, we can recall your file based on the:
•MTS notification number
•Name of the person who helped you
Identify the problem
Describe the problem and know the answers to the following questions:
•How long and how often has the problem occurred?
•Can you reproduce the problem?
•Were any hardware or software changes made to the system before the problem started?
•What are the equipment model numbers?
•What is the controller model (if applicable)?
•What is the system configuration?
Know relevant computer information
For a computer problem, have the following information available:
•Manufacturer’s name and model number
•Operating software type and service patch information
•Amount of system memory
•Amount of free space on the hard drive where the application resides
•Current status of hard-drive fragmentation
•Connection status to a corporate network
Know relevant software information
For software application problems, have the following information available:
•The software application’s name, version number, build number, and (if available) software patch number.
This information can typically be found in the About selection in the Help menu.
•The names of other applications on your computer, such as:
•Anti-virus software
•Screen savers
•Keyboard enhancers
•Print spoolers
•Messaging applications
6 MTS Acumen™ Electrodynamic Test System
If You Contact MTS by Phone
A Call Center agent registers your call before connecting you with a technical support specialist. The agent
asks you for your:
•Site number
•Name
•Company name
•Company address
•Phone number where you can be reached
If your issue has a notification number, please provide that number. A new issue will be assigned a unique
notification number.
Identify system type
To enable the Call Center agent to connect you with the most qualified technical support specialist available,
identify your system as one of the following types:
•Electrodynamic material test system
•Electromechanical material test system
•Hydromechanical material test system
•Vehicle test system
•Vehicle component test system
•Aero test system
Be prepared to troubleshoot
Prepare to perform troubleshooting while on the phone:
•Call from a telephone close to the system so that you can implement suggestions made over the phone.
•Have the original operating and application software media available.
•If you are not familiar with all aspects of the equipment operation, have an experienced user nearby to
assist you.
Write down relevant information
In case Technical Support must call you:
•Verify the notification number.
•Record the name of the person who helped you.
•Write down any specific instructions.
MTS Acumen™ Electrodynamic Test System 7
After you call
MTS logs and tracks all calls to ensure that you receive assistance for your problem or request. If you have
questions about the status of your problem or have additional information to report, please contact Technical
Support again and provide your original notification number.
Problem Submittal Form in MTS Manuals
Use the Problem Submittal Form to communicate problems with your software, hardware, manuals, or service
that are not resolved to your satisfaction through the technical support process. The form includes check
boxes that allow you to indicate the urgency of your problem and your expectation of an acceptable response
time. We guarantee a timely response—your feedback is important to us.
You can access the Problem Submittal Form at www.mts.com > Contact Us (upper-right corner) > In the
Subject field, choose To escalate a problem; Problem Submittal Form
8 MTS Acumen™ Electrodynamic Test System
Preface
Before You Begin
Safety first!
Before you use your MTS product or system, read and understand the safety information provided with your
system. Improper installation, operation, or maintenance can result in hazardous conditions that can cause
severe personal injury or death, or damage to your equipment and specimen. Again, read and understand
the safety information provided with your system before you continue. It is very important that you remain
aware of hazards that apply to your system.
Other MTS manuals
In addition to this manual, you may receive additional manuals in paper or electronic form.
You may also receive an MTS System Documentation CD. It contains an electronic copy of the manuals that
pertain to your test system.
Controller and application software manuals are typically included on the software CD distribution disc(s).
Documentation Conventions
The following paragraphs describe some of the conventions that are used in your MTS manuals.
Hazard conventions
Hazard notices may be embedded in this manual. These notices contain safety information that is specific to
the activity to be performed. Hazard notices immediately precede the step or procedure that may lead to an
associated hazard. Read all hazard notices carefully and follow all directions and recommendations. Three
different levels of hazard notices may appear in your manuals. Following are examples of all three levels. (for
general safety information, see the safety information provided with your system.)
DANGER:
Danger notices indicate the presence of a hazard with a high level of risk which, if
ignored, will result in death, severe personal injury, or substantial property damage.
WARNING:
Warning notices indicate the presence of a hazard with a medium level of risk which,
if ignored, can result in death, severe personal injury, or substantial property damage.
CAUTION:
MTS Acumen™ Electrodynamic Test System 9
Caution notices indicate the presence of a hazard with a low level of risk which, if
ignored, could cause moderate or minor personal injury or equipment damage, or
could endanger test integrity.
Other special text conventions
Important:
Important notices provide information about your system that is essential to its proper
function. While not safety-related, if the important information is ignored, test results may
not be reliable, or your system may not operate properly.
Note:
Notes provide additional information about operating your system or highlight easily
overlooked information.
Recommended:
Recommended notes provide a suggested way to accomplish a task based on what MTS
has found to be most effective.
Tip:
Tips provide helpful information or a hint about how to most efficiently accomplish a task.
Access:
Access provides the route you should follow to a referenced item in the software.
Example:
Examples show specific scenarios relating to your product and appear with a shaded
background.
Special terms
The first occurrence of special terms is shown in italics.
Illustrations
Illustrations appear in this manual to clarify text. They are examples only and do not necessarily represent
your actual system configuration, test application, or software.
Electronic manual conventions
This manual is available as an electronic document in the Portable Document File (PDF) format. It can be
viewed on any computer that has Adobe Acrobat Reader installed.
Hypertext links
The electronic document has many hypertext links displayed in a blue font. All blue words in the body text,
along with all contents entries and index page numbers, are hypertext links. When you click a hypertext link,
the application jumps to the corresponding topic.
MTS Acumen Electrodynamic Material Test Systems are designed to operate in a laboratory or light industry
environment. These systems are not intended for use in industrial, assembly-line, or other environments in
which they could be subject to contamination from debris. To get the maximum intended use of the system,
it is recommended that careful consideration be given to planning its installation. This includes:
•The types of testing that will be performed.
•The building facilities' requirements for power, cooling water, air conditioning, ceiling height, floor loading,
and so on.
•Contract services, such as riggers and moving equipment, to transport the system components within the
facility.
•Support personnel who might be required during installation of the system.
•Typical installation requires access to the internet via the MTS Acumen system PC. If internet access is
not available, please inform MTS prior to the installation technician visit.
In addition to the test system requirements, each test application also has its own requirements. Therefore,
it is recommended that overall planning be considered as early as possible. Preparation for and placement
of the major system components are the customer's responsibility. This guide will help answer most of
your questions about the physical characteristics and requirements of your system.