razr (2020)
Table of contents
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User Guide
Contents
Check it out
Get Started
First look
Put in a physical SIM card
eSIM
Keep the box
Accessories case
Power on
Sign in
Connect to Wi-Fi
Explore by touch
Improve battery life
Care for your phone
Clean your phone
Learn the basics
Quick View external display basics
Main home screen basics
Search
Notifications
App notifications
Status icons
Volume
Do not disturb
Lock screen
Quick settings
Speak
Picture-in-Picture
Customize your phone
Redecorate your home screen
Choose apps & widgets
Customize sounds & appearance
Discover Moto
Digital wellbeing
Apps
Phone
Messages
Chrome™
Camera
Photos
Duo
Moto
Calendar
More apps
Google Play
Contacts
Maps
Drive
Music, movies, TV & YouTube
Clock
Connect, share & sync
Connect with Wi-Fi
Connect with Bluetooth wireless
Share files with your computer
Share your data connection
Connect with NFC
Print
Sync to the cloud
Airplane mode
Mobile network
Protect your phone
Screen lock
Screen pinning
Your privacy
App safety
Data usage
Troubleshoot your phone
Restart or remove an app
Restart your phone
Check for software update
Reset
Stolen phone
Accessibility
Create a shortcut
Make your phone speak
Speak to your phone
Change your phone’s display
Change your phone’s sounds
Get more help
Where is my legal, safety, & regulatory
information?
Service & repairs
Copyright & trademarks
Check it out
When you’re up and running, explore what your phone can do.
Topic Location
Learn all about the unique features of your new folding
phone.
Find these fast: Wi-Fi, airplane mode, flashlight, and
more.
Choose new wallpaper, set ringtones, and add widgets.
Experience crisp, clear photos, movies, and videos.
Customize your phone to match the way you use it.
Browse, shop, and download apps.
Keep your info safe. Set up your password and more.
Ask questions, get answers.
Share your Internet connection.
Navigate using gestures.
Tip: View all of these topics on your phone, swipe up
Settings > Help. For FAQs, and other phone support, visit www.motorola.com/
tap
support.
To view the SAR and/or PD values for your phone, visit www.motorola.com/sar.
This product meets the applicable national or international RF exposure
guidance (SAR guideline) when used normally against your head or, when worn
or carried, at a distance of 5 mm from the body. To meet RF exposure guidelines during
body-worn operation, the device should be positioned at least this distance away from
the body. The SAR guideline includes a considerable safety margin designed to assure
the safety of all persons, regardless of age and health. To view additional information,
visit www.motorola.com/rfhealth.
Before using your phone, please read the Legal information. Swipe up
> About phone > Legal information.
Quick View external display
Quick settings
Customize your phone
Camera
Moto
Apps
Protect your phone
Speak
Wi-Fi hotspot
System navigation
from the home screen and
> Settings
Check it out
Get Started
Earpiece
First look
Let’s get started. We’ll guide you through startup and tell you a bit about your phone’s
features.
Selfie
Camera
» Sleep: To conserve battery power or prevent accidental touches, put the touchscreen
» Wake up: Press the Power button.
» Restart: Press and hold the Power button, then tap Restart.
Tip: To add security to your phone, see Protect your phone.
Volume buttons
Your volume buttons can help:
Power
Button
Volume
Buttons
» Ringer volume: Press the buttons when your phone is ringing to silence it.
» Earpiece volume: Press the buttons during a call.
» Music/video volume: Press the buttons during a song or video.
Tip: For more on volume control, see Volume.
Quick View external display
You can do important tasks without even opening your phone using the Quick View
external display.
Fingerprint
Sensor
(on back)
Quick
View
External
Display
To learn how to navigate the Quick View external display, see Quick View external
Camera
Microphone
Phone hardware buttons: top right are Volume up and down keys, middle right is Power button. Bottom middle is charging port. Top right is headset jack. On screen, top left is front camera, top right is flash. Navigation
icons are along the bottom.
Microphone
SIM Tray
Flash
USB-C
Charger/
Audio Port
Note: Certain apps and features may not be available in all countries. To use a headset
with your phone, plug it into the USB-C charging/audio port. For a headset with a
3.5mm connector, use the included USB-C/3.5mm adapter.
Power button
Your Power button helps in a few ways.
» Power on/o: Press and hold the Power button, then tap Power o. When your
phone is o, press and hold the Power button to turn it on.
Get Started
display basics.
Tasks you start on the Quick View external display appear on the main screen when you
open your phone, such as:
Topic Location
Notifications Read and interact with your
Messages and
calls
Apps Find and open apps quickly.
Music and
media
Camera Take selfies and more.
Navigation See turn-by-turn navigation.
to sleep by pressing the Power button.
notifications.
Take calls, including video
calls, or send quick messages.
Control your music and
media.
Notifications
Manage calls with the Quick View
external display
Quick View external display basics
Play music and media on the Quick
View external display
Take selfies (phone closed)
Maps
To turn on the Google Assistant so you can use voice commands, see The Google
Assistant™.
Put in a physical SIM card
Your phone supports using a physical SIM card.
Nano
SIM
Graphic shows removing the SIM tray using the SIM tool, inserting the SIM card into the tray, and pushing the tray back into the phone..
1 With the phone closed and facing down, insert the SIM tool into the tray hole to pop
out the tray.
Make sure you use the correct size SIM card and don’t cut the SIM card.
2 Insert the SIM card with the gold contacts down, then gently push the tray into the
slot.
Note: microSD or other storage card is not supported.
eSIM
A physical SIM is required for initial setup. Once the SIM is activated, you may contact
your service provider to verify whether eSIM is supported.
Note: For faster speeds with 5G, a 5G service plan and 5G network coverage are
required. Available only in select areas. Device not compatible with all 5G networks.
Coverage/compatibility may be expanded to additional areas in the future. Contact your
service provider for details.
Keep the box
Your box is not only a stand for your phone, it can also amplify the sound.
Graphic shows placing the phone open and upright in the box, using it as a stand, while sound waves come out from the rows of small holes at the bottom of the box.
Accessories case
You can also use the convenient folding case to carry your charger, cord, and ear buds.
Graphic shows the accessories carrying case in which you can carry your earbuds and charging cords.
Get Started
Power on
Press and hold the Power button, then follow the prompts to get started.
Note: For the best charging experience, use the Motorola charger included with your
phone. Use of other chargers is not recommended.
Explore by touch
Find your way around:
» Tap: Choose an icon or option.
» Touch and hold: See more options.
» Drag: Move items on the home screen.
» Swipe: Scroll through lists or between screens.
Press and hold the
Power button until the
screen lights up.
» Pinch or double-tap: Zoom in and out on websites, photos, and maps.
» Twist: Twist a map with two fingers to rotate it, and pull two fingers down to tilt it.
» Menus: When you see , , or , you can tap it to open options for the current
» Close Keyboard: To close a keyboard, tap .
System navigation
Battery in and power on graphic. Put the battery back in top down first and snap the cover on. After you charge the phone, press and hold the Power button until the screen lights up.
Sign in
If you use Gmail™, you already have a Google™ account—if not, you can create an
account during setup. Signing into your Google account lets you access, sync, and
backup your stu. You can see your Google apps, contacts, calendar, photos, and more.
Navigate using either gestures or buttons on the screen.
Navigation bar
Find it: Swipe up > Settings > System > Gestures > System navigation > Gesture
navigation
Tips
» To add, edit, or delete accounts, swipe up > Settings > Accounts.
» To set up email accounts, see Gmail.
» For help with your Google account, visit www.google.com/accounts.
Connect to Wi-Fi
For convenient Internet access and to conserve mobile data use, swipe the status bar
down. Press and hold
with Wi-Fi.
Note: This phone supports apps and services that may use a lot of data, so make sure
your data plan meets your needs. Contact your service provider for details.
Get Started
to choose a Wi-Fi network. For full instructions, see Connect
For Home screen,
Navigation bar. To go to the home screen, swipe up from the bottom of the screen. To see your recent apps, swipe up from the bottom and hold. To go back a screen, swipe toward the middle from the left or right edge.
screen.
swipe up.
For recent apps,
swipe up and hold.
To go back, swipe
toward the middle.
To switch apps,
swipe left or right at
the bottom.
For Google
Assistant, swipe
up diagonally.
» Go to the home screen: Swipe up from the bottom of the screen (on either the Quick
View external display or the main screen).
» See recent apps: Swipe up from the bottom of the screen and hold. Tap an app to
reopen it. Tap the app icon to see app info or split the screen.
» Go back a screen: Swipe toward the middle of the screen from the left or right edge
(on either the Quick View external display or the main screen).
» Switch between apps: Swipe left or right across the bottom of the screen.
» Launch the Google Assistant: Swipe up diagonally from the bottom corner of the
screen to launch the Google Assistant. Learn more about The Google Assistant™.
Navigation buttons
Find it: Swipe up > Settings > System > Gestures > System navigation >
3-button navigation
» Back: Tap Back to go to the previous screen.
» Home: Tap Home to return to the home screen.
» Recents: Tap Recents to see your recent apps (or browser tabs), and tap an app
to reopen it. To remove an app from the recent list, swipe it up. To scroll the list,
swipe right or left.
Tip: In Recents, tap the icon at the top of the screen, then tap
apps will work in split screen. To close the split screen, drag the dividing line to the
bottom of the screen.
» Google Assistant: Touch and hold Home to launch the Google Assistant. Learn
more about The Google Assistant™.
Split screen. Not all
Improve battery life
Your phone processes tons of information. Depending on what apps are in use, your
phone may use a lot of power.
When your phone is stationary, not charging, or not in use for a period of time,
unnecessary background processes are shut down to optimize battery life.
» To see what’s using up battery power, swipe up > Settings > Battery > USAGE
DETAILS.
» To help improve battery life, swipe up > Settings > Battery > Battery Saver,
Get Started
» To limit battery use for apps that you don’t use often, swipe up > Settings >
Tip: To quickly open Settings, swipe down twice on the status bar and tap
Battery Tips
To save even more battery life between charges, you could reduce:
» Widgets that stream information to your home screen, like news or weather.
» Unused accounts: Swipe up > Settings > Accounts.
» Recording or streaming videos or music.
Care for your phone
Your phone requires a little care for best performance.
To protect the hinge:
» Don’t open the phone farther than the hinge allows.
» Don’t store credit cards, cash, or other items in between the display of your closed
To protect the internal display (flexible screen):
» Never insert anything into or try to lift the edges of the display.
» Never use a screen protector. To protect the internal display, close your phone when
» Don’t use a stylus or any sharp object on the display. Don’t tap or press the display
» Close the phone before putting it in your pocket or purse. Make sure there are no
Other tips:
» Don’t submerge your phone in water or other liquids. When you’re near water,
» Your phone has a water-repellant nanocoating that can resist water spills and rain. If
and turn it on.
Battery > Adaptive Battery, and turn it on.
.
phone.
not in use.
with sharp objects such as fingernails or a pen.
objects or debris on the screen before you flip it closed.
consider using a Bluetooth speaker to listen to music from your phone while keeping
it safe. For more, see Connect with Bluetooth wireless.
it gets wet, just wipe it with a dry cloth.
» Hold your phone firmly when using gestures to open the camera or to turn the
flashlight on/o. For more, see Moto Actions.
» Don’t leave your phone in a hot car on a sunny day. If you do accidentally do this, let
your phone cool o before powering up.
Learn the basics
Quick View external display basics
Use the Quick View external display to see notifications, take selfies, control your music,
and more, all without ever opening your phone.
» Unlike glass displays, your phone’s display is not rigid and is designed to fold. It’s
normal to see slight waviness where the display folds. You also may feel unevenness
under the fold area. This is normal and will not eect the use of the touch screen.
» When opening and closing your phone, you may notice sounds due to the motion of
the hinge and display. This is normal.
Clean your phone
To disinfect your phone:
» Use wipes or cloths moistened with isopropyl alcohol with a concentration of 70%
(specific for electro-electronic products).
» It is recommended that you turn your phone o to clean it.
» Avoid moisture in the phone’s openings, including the charging port, headset jack,
microphones, and speakers.
» Do not immerse the phone in cleaning agents, and do not use cleaning materials that
contain bleach or abrasive agents.
» Do not use sprays directly on the screen.
Access apps. Swipe
left again for contacts.
Press and hold
notifications. Swipe up
External home screen. Swipe down for notifications and settings. Swipe up on an icon along the bottom of the screen to open that app, including messages and music, depending on if you are playing music when you
close your phone. Swipe left and right to switch between open apps or to scroll through messages if you are in the message app.
Tips
» Unlock: Swipe up from the bottom of the external display, or touch the fingerprint
sensor.
» Access Quick Settings: Swipe down from the top of the screen for quick access to
a few of the most commonly used apps, such as Wi-Fi, Bluetooth, brightness, and
other settings.
» See notifications: Touch and hold an icon. Then swipe up to view it. For details, see
Notifications.
» Open apps: Swipe left to see apps. Tap Manage apps to add or remove apps from
the Quick View display (does not remove the app from your phone).
» Check time and date: Gently nudge your phone to see the date and time on the
Quick View external display. To see date and time by waving your hand over your
phone, tap
Display.
Note: There’s more about using the Quick View external display. See:
• Manage calls with the Quick View external display
• Play music and media on the Quick View external display
• Take selfies (phone closed)
Learn the basics
Access settings.
Open camera.
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to view.
Swipe left to close.
Unlock and view
notifications.
Moto > > Moto Display > Peek Display. To learn more, see Moto
Main home screen basics
The main home screen is what you see when you turn on and open your phone. From
here you can explore apps and more.
Note: Software updates may change the look of your home screen.
11:35
Swipe down for
notifications and
settings.
page. You can add multiple pages. To see other pages of shortcuts and widgets (if
available), swipe the home screen left.
» Settings: To quickly open common settings, swipe the status bar down. To open
more settings, swipe the status bar down again and tap
» Customization: To personalize your home screen, see Customize your phone.
Help & more
Learn even more about your phone and get support.
Find it: Swipe up
Tue Apr 3Tue A27°
Tip: Some apps have their own help that’s specific to their features. Just tap the menu
inside the app for details.
Search
On the home screen, tap the Google Search box for a text search or tap to search by
voice.
When you type, suggestions appear below the search field:
» To search for a suggestion, tap it.
» To search for text in the search field, tap on the keyboard.
Tip: To close the keyboard, tap .
Note: For more on voice search, see Speak.
Notifications
Notifications appear on the Quick View external display and on the main screen when
you open your phone.
» Quick View external display: Touch and hold an icon. Then swipe up to view the
notification. (You can swipe down to close the notification or tap
» Main screen: If you open your phone, on the top left of the main screen, icons notify
you about new messages or events. If you don’t know what an icon means, swipe the
status bar down for details.
Tip: Getting too many notifications? Touch and hold a notification to see which app is
Play StoreDuo Moto PhotosGoogle
Search by typing, or
tap the microphone
and say a command.
Swipe up to see
all your apps.
Say “Hey Google”
Home screen. At the top, tap the Google bar to type search options or tap the right hand microphone icon to speak a search. Icons at the top show notifications and phone status icons. Swipe up from center bottom to
get to your apps. App icons along the bottom are commonly used apps: phone, message, Google Chrome, Gallery, and camera.
Tips
» Open app list: Swipe up to see all your apps.
Tip: To access commonly used apps with your phone closed, swipe left on the Quick
View external display.
» Return home: To return to the home screen from any location, swipe up from the
navigation bar.
» Pages: To add a page, drag an app to the right side of the screen until you see a new
Learn the basics
.
> Settings > Help
to dismiss it.)
sending them to you. Then you can turn them o.
WIRELESS
e the ringer or set phone
Tue, Apr 3
Tue, Apr 3
Security & Privacy · now
Safely 24/7 threat protection is ON
We’re watching out for viruses and other threats.
Settings
Tap here to confirm or update emergency location info..
Battery Tracer · 100% · 28°C· now
Manage
Google · 27°
Notifications screen. Swipe down from the top of the home screen down to view notifications.
Clear all
Swipe down to see
your notifications.
Tap a notification to open it,
or choose an option, such as
REPLY.
Tip: Swipe left or right to
remove a notification. Some
notifications show more
options when you slide
them halfway.
area where you are, and you won’t receive alerts if you’re outside of the U.S.
For more, visit www.ctia.org and search “wireless emergency alerts.”
Status icons
Icons at the top right of the screen tell you about phone status:
Status Icons
/ Bluetooth on/connected
Tip: To quickly change common settings, swipe the status bar down. For more, see
Quick settings.
App notifications
You may see a notification dot on an app. This app notification, or badge,
Volume
Press the side volume buttons up or down to select a ringer volume and see other
controls.
tells you the app has an update or an announcement, such as a new email or
a missed call. Press and hold the app for more information, options, or app
shortcuts.
Wireless Emergency Alerts (U.S. & some countries)
Wireless Emergency Alerts, also known as CMAS or PLAN, is a U.S.
national emergency alert system. Emergency alerts can pop up to
EMERGENCY
LERTS
A
CAPABLE
TM
tell you about a national or local crisis. After you close an alert, you can reopen it by
swiping up
> Settings > Apps & notifications > Advanced > Wireless emergency
alerts.
Tip: Emergency alerts have a special sound and vibration that is two seconds long,
followed by one second, then another one second.
To choose which types of alerts you receive, swipe up
notifications > Advanced > Wireless emergency alerts. The U.S. and local governments
send these alerts through your service provider. So you will always receive alerts for the
Learn the basics
> Settings > Apps &
Volume screen. Press the Volume keys up or down to control the volume for Ring Notification, Media, and Alarm sounds. On screen, change the volume using slide bars. Tap Live Caption to turn it on or o.
Live Caption detects speech on your phone and shows you captions. When a
Network strength Do not disturb
/ Wi-Fi in range/connected Alarm set
Data Saver on
Airplane mode / Battery charging/full
Mut
to vibrate.
Slide the bar to
increase/decrease volume.
Mute the media player.
Show all volume controls.
Turn on Live Caption.
caption shows, touch and hold the caption to move it. Double-tap the caption to
Main Lock Screen
Quick View External Display
expand it.
Do not disturb
To turn o some or all sounds, swipe the status bar down with two fingers, and touch
and hold
» See all exceptions: Select whether to hear alarms, media, or touch sounds.
» Restrict notifications: Set if you’d like to see notifications when Do not disturb mode
» Default duration: Set the duration Do not disturb mode is on.
» Schedules: Turn on Do not disturb at specific times during the day or night, or sync
Tip: Create an exception for repeat callers that allows a call to sound from the same
person within a 15 minute period, tap Calls > Allow repeat callers.
Do not disturb. Select one of these options:
is on.
with your calendar.
Lock screen
Your touchscreen is on when you need it and o when you don’t.
Tue Apr 327°
11:35
Tue, April 3
Thanks for finding my
phone!
Add a lock screen message
for anyone who finds your
phone.
Swipe up to unlock.
Learn the basics
Lock screen showing access to voice control on the bottom left and camera on the bottom right. Swipe this screen up to unlock it.
» Screen o and on: Press the Power button to turn the screen o and on.
» Screen lock: To unlock the main lock screen, swipe up from the bottom of the screen.
To unlock the Quick View external display, swipe up. To apply security to the lock
screen (recommended), see Screen lock.
» Notifications: Double tap a notification in the main lock screen to open it. To open a
notification on the Quick View external display, just open your phone.
Tip: To prevent notifications from appearing in the lock screen, swipe up
>
Settings > Apps & notifications > Notifications > On lock screen > Don’t show
notifications at all.
» Lock screen message: To add a message to your main lock screen (the screen you
see when you open your phone), such as your name in case your phone gets lost,
swipe up
> Settings > Display > Advanced > Lock screen display > Lock
screen message.
» Screen timeout: To change your timeout (screen locks automatically), swipe up >
Settings > Display > Advanced > Screen timeout.
Quick settings
For quick access to Wi-Fi, Bluetooth, Airplane mode, brightness, and other settings,
swipe the status bar or lock screen down. Tap
remove settings.
Set screen brightness.
Your networkData Usage Bluetooth
Flashlight Auto-rotate
Hotspot
Airplane mode Battery Saver Do Not Disturb
Quick Settings screen that shows options, such as Wi-Fi, Bluetooth, Airplane mode, Location and more. Customizable.
Turn Wi-Fi on/off.
Tap an icon to turn it on/off.
Touch and hold to see more
options.
See all phone settings.
Swipe down again for more settings. Tap an icon to toggle it on or o. Press and hold an
icon to see more options. For even more settings, tap
If your phone is closed, swipe down on the external display to see your most used
settings.
to rearrange your settings and add or
.
Speak
Google Voice™
Use Google voice commands to tell your phone what you want.
» Use voice to make a call: Tap on the home screen. Then say “Call” and then a
contact name or number. Or, say “Send text.”
Tip: If a contact has more than one number, you can say which number to call (for
example, “Call Joe Black Mobile”).
» Search by voice: Tap on the home screen to search by voice.
Note: To wake up your phone by saying “Hey Google,” see The Google Assistant™.
Voice to text
On a keyboard, tap , then speak your message or search text. You can also speak
punctuation.
The Google Assistant™
Note: This feature may not be available in all languages.
Meet your Google Assistant. Ask it questions. Tell it to do things. It’s your own personal
Google, always ready to help.
Find it: On the home screen, tap
Note: You can also swipe up from the bottom left corner of your home screen, then say
a command.
And you can say “Hey Google” to start the Google Assistant. To turn this feature on, up
> Settings > Google > Account services > Search, Assistant & Voice > Voice >
Voice Match.
.
Learn the basics
Direct Share
In some apps, you can share something directly to a contact, app, or conversation.
SEND IN GOOGLE PHOTOS
Tap a contact to
KevinNew group
Anna Astrid
Create link
Save to DriveGmail Bluetooth
Google Direct Share screen. Tap a contact to share an item. Swipe up to get more options.
share information.
Swipe up for more
share options.
Select the share option (usually by tapping ) within an app, then select a contact,
choose an app, or type a name or number to find a contact.
Picture-in-Picture
If you’re watching a video, on a video call, or using navigation, and you change screens,
your video continues to play in a small window on your screen.
» Tap twice to return to it.
» Tap the to close it.
» Swipe up from the bottom of the screen to put the video in a small window.
» Drag the video around your screen.
Note: Not all apps support this feature.
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August
WED
26
9 AM
10 AM
11 AM
12 PM
Weekly Project Meeting
1 PM
2 PM
3 PM
Start hangout with Alexis
4 PM
5 PM
Pick up snacks for the party
6 PM
7 PM
8 PM
10 PM
11 PM
Picture-in-Picture mode. Tap the video to open it on your screen.
Tap the video twice to return
to it.
Learn the basics
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