Loading...
HP ProBook x360 11 G2 Education Edition and
HP ProBook x360 11 G1 Education Edition
Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2017 HP Development
Company, L.P.
Product notice
Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Core, Celeron, and Pentium are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. SD Logo is a trademark of
its proprietor.
This guide describes features that are common to most models. Some features may not be available on your computer.
Not all features are available in all editions of Windows 10. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows 10 functionality. See http://www.microsoft.com for details.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in
the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Second Edition: June 2017
First Edition: December 2016
Document Part Number: 903906-002
HP on dentia
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
HP on dentia
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... |
1 |
2 Illustrated parts catalog ................................................................................................................................ |
4 |
Service label ........................................................................................................................................................... |
4 |
Computer major components ................................................................................................................................ |
6 |
Display assembly subcomponents ...................................................................................................................... |
12 |
Miscellaneous parts ............................................................................................................................................. |
13 |
3 Removal and replacement preliminary requirements ..................................................................................... |
15 |
Tools required ...................................................................................................................................................... |
15 |
Service considerations ......................................................................................................................................... |
15 |
Plastic parts ....................................................................................................................................... |
15 |
Cables and connectors ...................................................................................................................... |
16 |
Drive handling ................................................................................................................................... |
16 |
Grounding guidelines ........................................................................................................................................... |
17 |
Electrostatic discharge damage ........................................................................................................ |
17 |
Packaging and transporting guidelines .......................................................................... |
18 |
Workstation guidelines ................................................................................ |
18 |
4 Removal and replacement procedures ........................................................................................................... |
20 |
Component replacement procedures .................................................................................................................. |
20 |
Keyboard/top cover ........................................................................................................................... |
20 |
TouchPad cable .................................................................................................................................. |
24 |
TouchPad ........................................................................................................................................... |
25 |
Second webcam ................................................................................................................................. |
27 |
Battery ............................................................................................................................................... |
29 |
Solid-state drive ................................................................................................................................ |
30 |
WLAN module .................................................................................................................................... |
31 |
RTC battery ........................................................................................................................................ |
33 |
Speakers ............................................................................................................................................ |
34 |
Audio board ....................................................................................................................................... |
35 |
System board .................................................................................................................................... |
36 |
Heat sink ............................................................................................................................................ |
40 |
Display assembly ............................................................................................................................... |
41 |
v
5 Using Setup Utility (BIOS) ............................................................................................................................. |
55 |
Starting Setup Utility (BIOS) ................................................................................................................................ |
55 |
Updating Setup Utility (BIOS) .............................................................................................................................. |
55 |
Determining the BIOS version ........................................................................................................... |
55 |
Downloading a BIOS update .............................................................................................................. |
56 |
6 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... |
57 |
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... |
57 |
7 pec c t ons .............................................................................................................................................. |
59 |
Computer speci cations ...................................................................................................................................... |
59 |
8 Backing up, restoring, and recovering ........................................................................................................... |
61 |
Creating recovery media and backups ................................................................................................................ |
61 |
Creating HP Recovery media (select products only) ......................................................................... |
61 |
Using Windows tools ........................................................................................................................................... |
62 |
Restore and recovery ........................................................................................................................................... |
63 |
Recovering using HP Recovery Manager ........................................................................................... |
63 |
What you need to know before you get started ............................................................. |
63 |
Using the HP Recovery partition (select products only) ................................................. |
64 |
Using HP Recovery media to recover .............................................................................. |
64 |
Changing the computer boot order ................................................................................ |
65 |
Removing the HP Recovery partition (select products only) ......................................... |
66 |
9 Power cord set requirements ........................................................................................................................ |
67 |
Requirements for all countries ............................................................................................................................ |
67 |
Requirements for speci c countries and regions ................................................................................................ |
67 |
10 Recycling .................................................................................................................................................. |
69 |
Index ............................................................................................................................................................. |
70 |
vi
HP on dentia
1Product description
Category |
HP ProBook x360 11 G2 Education Edition |
HP ProBook x360 11 G1 Education Edition |
|
|
|
Processors |
Intel Core m5 i5-7Y54 1.20-GHz (turbo up to 3.2-GHz) |
Intel® Pentium™ N4200 1.10-GHz (turbo up to 2.50- |
|
processor |
GHz) processor (750-MHz FSB, 2.0-MB L2 cache, |
|
Intel Core m3-7Y30 1.00-GHz (turbo up to 2.6-GHz) |
quad core, 6 W) |
|
|
|
|
processor |
Intel Celeron™ N3350 1.10-GHz (turbo up to 2.40-GHz) |
|
|
processor (650-MHz FSB, 2.0-MB L2 cache, |
|
|
dual core, 6 W) |
|
|
|
Chipset |
Integrated soldered-on-circuit (SoC) |
Integrated SoC |
|
|
|
Graphics |
Intel universal memory architecture (UMA) |
Intel UMA |
|
Support for DirectX 12 |
Support for DirectX 12 |
Panel |
11.6-in, high-de nition (HD) (1366×768), light-emitting |
|
diode (LED), SVA, EDP, slim, 220N, TouchScreen display |
|
with air-bonding; 16:9 ultra wide aspect ratio |
11.6-in, HD (1366×768), LED, SVA, EDP, slim, 220N, TouchScreen display with air-bonding; 16:9 ultra wide aspect ratio
11.6-in, HD, AntiGlare (AG) (1366×768), LED, SVA, EDP, slim, 220N, non-TouchScreen display; 16:9 ultra wide aspect ratio
Memory module |
System memory affixed to system board |
Support for DDR3-1600 dual channel |
|
Support for LPDDR3-1866 dual channel memory |
Supports up to 4-GB maximum on-board |
|
Support for up to 8-GB maximum system memory in |
system memory |
|
|
|
|
8192-MB (256-M×16-GB×4×4 pieces) and 4096-MB |
Support for up to 8-GB maximum system memory in |
|
(256-M×8-GB×4×4 pieces) con gurations |
the following con gurations |
|
|
● 8192-MB: (256 MB × 16 × 16 pieces) |
|
|
● 4096-MB: (256 MB × 16 × 8 pieces) |
|
|
● 2048-MB: (256 MB × 16 × 4 pieces; only allowed |
|
|
on computer models equipped with an |
|
|
Intel Celeron processor, no HPSP v2 and no NPRM) |
|
|
|
Storage |
Solid-state drive: Support for 256and 128-GB SATA-3 |
eMMC: Support for 64-GB eMMC storage |
|
solid-state drives with and without triple-level cell |
Solid-state drive: Support for 256and 128-GB SATA-3 |
|
(TLC) support |
|
|
solid-state drives (not available on computer models |
|
|
|
|
|
|
equipped with eMMC storage) |
|
|
|
Audio and video |
Front-facing webcam: 1-MP HD @ 1280×720p |
Front-facing webcam: 1-MP HD @ 1280×720p |
|
Second webcam: 2-MP full high-de nition (FHD) @ |
Second webcam: 2-MP full high-de nition (FHD) @ |
|
1920×1080p |
1920×1080p |
|
Integrated dual digital microphones |
Integrated dual digital microphones |
|
HP HD audio |
HP HD audio |
|
Dual speakers |
Dual speakers |
|
Conexant CX7700 |
Conexant CX7700 |
|
|
|
Ethernet |
Realtek PCIe GbE Family Controller 10/100/1000 |
Realtek PCIe GbE Family Controller 10/100/1000 |
|
(RTL8111HSH) |
(RTL8111HSH) |
|
|
|
1
HP on dentia
Category |
|
HP ProBook x360 11 G2 Education Edition |
|
HP ProBook x360 11 G1 Education Edition |
|
|
|
|
|
Wireless |
● |
Integrated wireless local area network (WLAN) |
● |
Integrated wireless local area network (WLAN) |
|
|
options by way of wireless module |
|
options by way of wireless module |
|
● |
Two built-in WLAN antennas |
● |
Two built-in WLAN antennas |
|
● |
Support for the Intel Dual Band Wireless AC 7265 |
● |
Support for the Intel Dual Band Wireless AC 7265 |
|
|
802.11 AC 2×2 WiFi + Bluetooth 4.2 |
|
802.11 AC 2×2 WiFi + Bluetooth 4.2 |
|
|
Combo Adapter (non-vPro) |
|
Combo Adapter (non-vPro) |
|
|
|
||
External media |
Micro-Secure Digital (SD®) media reader slot |
Micro-Secure Digital (SD®) media reader slot |
||
cards |
|
|
|
|
|
|
|
|
|
Ports |
● |
Audio-in (mono microphone)/audio-out (stereo |
● |
Audio-in (mono microphone)/audio-out (stereo |
|
|
headphone) combination |
|
headphone) combination |
|
● |
AC Smart Pin adapter plug |
● |
AC Smart Pin adapter plug |
|
● |
HDMI v1.4b supporting up to 4096×2160 @ 24-Hz |
● |
HDMI v1.4b supporting up to 3840×2160 @ 30-Hz |
|
● |
USB 3.1 Type-A port (2) |
● |
USB 3.1 Gen 1 port with Type-A connector (2) |
|
● |
USB 3.1 Type-C port |
● |
USB 3.1 port with Type-C connector |
|
|
|
||
Keyboard/ |
Full-sized, chiclet-style keyboard in radiant red and |
Full-sized, chiclet-style keyboard in radiant red and |
||
pointing devices |
smoke gray nish |
smoke gray nish |
||
|
ClickPad requirements: |
ClickPad requirements: |
||
|
● |
Multitouch gestures enabled |
● |
Multitouch gestures enabled |
|
● |
Support for Windows 10 trackpad gestures |
● |
Support for Windows 10 trackpad gestures |
|
● |
Taps enabled as default |
● |
Taps enabled as default |
|
|
|
|
|
Pen input |
● |
Available only on computer models equipped with |
● |
Available only on computer models equipped with |
|
|
a TouchScreen display assembly |
|
a TouchScreen display assembly |
|
● |
Wacom AES pen |
● |
Wacom AES pen |
|
● |
Support for no pen option |
● |
Support for no pen option |
|
|
|
||
Power |
Support for the following AC adapters: |
Support for the following AC adapters: |
||
requirements |
● |
65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5- |
● |
65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) |
|
||||
|
|
mm) |
● |
45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) |
|
● |
|
||
|
45-W AC adapter (non-PFC, RA, SB, 4.5-mm; for |
● |
45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) |
|
|
|
use only in Argentina) |
||
|
● |
45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, |
Support for C5 receptacle, 1.83-meter (6.00-feet) and |
|
|
|
non-slim) |
C5 receptacle, 1.00-meter (3.28-feet) power cords |
|
|
|
|
|
|
|
● |
45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) |
Support for a 3-cell, 41-WHr, 3.615-AHr, Li-ion battery |
|
|
Support for C5 receptacle, 1.83-meter (6.00-feet) and |
|
|
|
|
C5 receptacle, 1.00-meter (3.28-feet) power cords |
|
|
|
|
Support for a 3-cell, 41-WHr, 3.615-AHr, Li-ion battery |
|
|
|
|
|
|
||
Security |
Support for security cable lock |
Support for security cable lock |
||
|
Support for Trusted Platfom Module (TPM) 2.0 discrete |
Support for Trusted Platfom Module (TPM) 2.0 discrete |
||
|
|
|
||
Operating |
Preinstalled: |
Preinstalled: |
||
system |
● |
Windows 10 Home 64-bit |
● |
Windows 10 Home 64-bit |
|
||||
|
● |
Windows 10 Home 64-bit Single Language |
● |
Windows 10 Professional 64-bit StF MSNA (only on |
|
● |
Windows 10 Professional 64-bit |
|
computer models with system memory of 4-GB or |
|
|
|
||
|
|
|
|
|
2Chapter 1 Product description
|
|
|
|
HP on dentia |
|
|
|
|
|
|
|
Category |
|
HP ProBook x360 11 G2 Education Edition |
|
HP ProBook x360 11 G1 Education Edition |
|
|
|
|
|
|
|
Operating |
● |
Windows 10 Professional 64-bit StF |
● |
less and system storage equal to or less than 128- |
|
system |
|
MSNA Standard |
|
GB [solid-state drive or eMMC]) |
|
(continued) |
Restore media–DRDVD: Windows 10 Professional 64- |
● |
Windows 10 Professional 64-bit StF |
||
|
|||||
|
bit (For service and/or purchase only) |
|
MSNA Standard |
||
|
Restore media–OSDVD: Windows 10 Professional 64- |
● |
Windows 10 Professional 64-bit StF MSNA |
||
|
bit RS2 |
|
Strategic (only on computer models with system |
||
|
Web support OS: Windows 10 Enterprise 64-bit Web |
|
memory of 4-GB or less and system storage equal |
||
|
|
to or less than 128-GB [solid-state drive or |
|||
|
Support and Windows 10 Enterprise 64-bit LTSB 1607 |
|
|||
|
|
eMMC]) |
|||
|
|
|
|
||
|
ert |
ed Microsoft WHQL |
● |
Windows 10 Professional 64-bit StF MSNA EM |
|
|
|
|
|
(only on computer models with system memory |
|
|
|
|
|
of 4-GB or less and system storage equal to or |
|
|
|
|
|
less than 128-GB [solid-state drive or eMMC]) |
|
|
|
|
● |
Windows 10 Professional 64-bit StF |
|
|
|
|
|
MSNA Standard |
|
|
|
|
● |
Windows 10 Professional 64-bit StF MSNA |
|
|
|
|
|
Strategic (only on computer models with system |
|
|
|
|
|
memory of 4-GB or less and system storage equal |
|
|
|
|
|
to or less than 128-GB [solid-state drive |
|
|
|
|
|
or eMMC]) |
|
|
|
|
Restore media–DRDVD: Windows 10 Professional 64- |
||
|
|
|
bit (For service and/or purchase only) |
||
|
|
|
Restore media–RS1 OSDVD: Windows 10 Professional |
||
|
|
|
64-bit (For service and/or purchase only) |
||
|
|
|
Web support OS: Windows 10 Enterprise 64-bit |
||
|
|
|
Web Support |
||
|
|
|
ert |
ed Microsoft WHQL and Windows 10 Enterprise |
|
|
|
|
64-bit LTSB |
||
|
|
|
|
||
Serviceability |
End user replaceable part: AC adapter and pen |
End user replaceable part: AC adapter and pen |
|||
|
|
|
|
|
|
3
HP on dentia
2Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for the computer , go to http://partsurfer.hp.com, select the country or region, and then follow the on-screen instructions.
Service label
When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer , inside the battery bay, under the service door, or on the back of the display.
●Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.
The service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on the computer.
Item |
Description |
Function |
|
|
|
(1) |
Serial number (s/n) |
This is an alphanumeric identi er that is unique to |
|
|
each product. |
|
|
|
(2) |
Part number/Product number (p/n) |
This number provides speci c information about |
|
|
the product's hardware components. The part number |
|
|
helps a service technician to determine what |
|
|
components and parts are needed. |
|
|
|
(3) |
Warranty period |
This number describes the duration of the warranty |
|
|
period for the computer. |
|
|
|
(4) |
Model description |
This is the alphanumeric identi er used to locate |
|
|
documents, drivers, and support for the computer. |
|
|
|
4Chapter 2 Illustrated parts catalog
HP on dentia
Component
(1)HP product name (select products only)
(2)Model name (select products only)
(3)Product number
(4)Serial number
(5)Warranty period
●Regulatory label(s)—Provide(s) regulatory information about the computer.
●Wireless certi cation label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
Service label |
5 |
HP on dentia
Computer major components
6Chapter 2 Illustrated parts catalog
HP on dentia
Item |
Component |
Spare part number |
(1)Display assembly: The TouchScreen display is spared only as an entire assembly. The non-TouchScreen display is spared at the subcomponent level. For more non-TouchScreen display assembly spare part information, see Display assembly subcomponents on page 12.
For use only on HP ProBook x360 11 G2 computer models:
|
11.6-in, HD (1366×768), LED, SVA, EDP, slim, 220N, TouchScreen display panel assembly |
932685-001 |
|
in radiant red nish |
|
|
|
|
|
11.6-in, HD (1366×768), LED, SVA, EDP, slim, 220N, TouchScreen display panel assembly |
932683-001 |
|
with NPTD in radiant red nish |
|
|
|
|
|
11.6-in, HD (1366×768), LED, SVA, EDP, slim, 220N, TouchScreen display panel assembly |
932686-001 |
|
in smoke gray nish |
|
|
|
|
|
11.6-in, HD (1366×768), LED, SVA, EDP, slim, 220N, TouchScreen display panel assembly |
932684-001 |
|
with NPTD in smoke gray nish |
|
|
|
|
|
For use only on HP ProBook x360 11 G1 computer models: |
|
|
|
|
|
11.6-in, HD, AntiGlare (1366×768), LED, SVA, EDP, slim, 220N, TouchScreen display panel |
918429-001 |
|
assembly in radiant red nish |
|
|
|
|
|
11.6-in, HD (1366×768), LED, SVA, EDP, slim, 220N, TouchScreen display panel assembly |
917100-001 |
|
in smoke gray nish |
|
|
|
|
(2) |
Keyboard/top cover in radiant red nish (includes keyboard cable, top cover shielding, and magnets): |
|
|
|
|
|
For use in Belgium |
918554-A41 |
|
|
|
|
For use in Bulgaria |
918554-261 |
|
|
|
|
For use in Canada |
918554-DB1 |
|
|
|
|
For use in the Czech Republic and Slovakia |
918554-FL1 |
|
|
|
|
For use in Denmark, Finland, and Norway |
918554-DH1 |
|
|
|
|
For use in France |
918554-051 |
|
|
|
|
For use in Germany |
918554-041 |
|
|
|
|
For use in Greece |
918554-151 |
|
|
|
|
For use in Hungary |
918554-211 |
|
|
|
|
For use in India |
918554-D61 |
|
|
|
|
For use in Israel |
918554-BB1 |
|
|
|
|
For use in Italy |
918554-061 |
|
|
|
|
For use in Latin America |
918554-161 |
|
|
|
|
For use in the Netherlands |
918554-B31 |
|
|
|
|
For use in the Northwest Africa |
918554-FP1 |
|
|
|
|
For use in Portugal |
918554-131 |
|
|
|
|
For use in Russia |
918554-251 |
|
|
|
|
For use in Saudi Arabia |
918554-171 |
|
|
|
|
For use in Slovenia |
918554-BA1 |
|
|
|
|
For use in South Korea |
918554-AD1 |
|
|
|
Computer major components |
7 |
HP on dentia
Item |
Component |
Spare part number |
|
|
|
|
For use in Spain |
918554-071 |
|
|
|
|
For use in Sweden and Finland |
918554-BG1 |
|
|
|
|
For use in Switzerland |
918554-BG1 |
|
|
|
|
For use in Taiwan |
918554-AB1 |
|
|
|
|
For use in Thailand |
918554-281 |
|
|
|
|
For use in Turkey |
918554-141 |
|
|
|
|
For use in the United Kingdom |
918554-031 |
|
|
|
|
For use in the United States |
918554-001 |
|
|
|
|
Keyboard/top cover in smoke gray nish (includes keyboard cable): |
|
|
|
|
|
For use in Belgium |
918555-A41 |
|
|
|
|
For use in Bulgaria |
918555-261 |
|
|
|
|
For use in Canada |
918555-DB1 |
|
|
|
|
For use in the Czech Republic and Slovakia |
918555-FL1 |
|
|
|
|
For use in Denmark, Finland, and Norway |
918555-DH1 |
|
|
|
|
For use in France |
918555-051 |
|
|
|
|
For use in Germany |
918555-041 |
|
|
|
|
For use in Greece |
918555-151 |
|
|
|
|
For use in Hungary |
918555-211 |
|
|
|
|
For use in India |
918555-D61 |
|
|
|
|
For use in Israel |
918555-BB1 |
|
|
|
|
For use in Italy |
918555-061 |
|
|
|
|
For use in Latin America |
918555-161 |
|
|
|
|
For use in the Netherlands |
918555-B31 |
|
|
|
|
For use in the Northwest Africa |
918555-FP1 |
|
|
|
|
For use in Portugal |
918555-131 |
|
|
|
|
For use in Russia |
918555-251 |
|
|
|
|
For use in Saudi Arabia |
918555-171 |
|
|
|
|
For use in Slovenia |
918555-BA1 |
|
|
|
|
For use in South Korea |
918555-AD1 |
|
|
|
|
For use in Spain |
918555-071 |
|
|
|
|
For use in Sweden and Finland |
918555-BG1 |
|
|
|
|
For use in Switzerland |
918555-BG1 |
|
|
|
|
For use in Taiwan |
918555-AB1 |
|
|
|
|
For use in Thailand |
918555-281 |
|
|
|
8Chapter 2 Illustrated parts catalog
|
|
|
HP on dentia |
|
|
|
|
|
|
Item |
Component |
|
Spare part number |
|
|
|
|
|
|
|
For use in Turkey |
918555-141 |
|
|
|
|
|
|
|
|
For use in the United Kingdom |
918555-031 |
|
|
|
|
|
|
|
|
For use in the United States |
918555-001 |
|
|
|
|
|
|
|
(3) |
Second webcam (includes cable) |
917055-001 |
|
|
|
|
|
|
|
(4) |
Webcam transfer board (includes cable): |
|
|
|
|
|
|
|
|
|
For use only on HP ProBook x360 11 G2 computer models |
932716-001 |
|
|
|
|
|
|
|
|
For use only on HP ProBook x360 11 G1 computer models |
917053-001 |
|
|
|
|
|
|
|
(5) |
TouchPad: |
|
|
|
|
NOTE: The TouchPad spare part kit does not include the TouchPad bracket or the TouchPad cable. The TouchPad cable is |
|||
|
included in the Cable Kit, spare part numbers 938134-001 (for use only on HP ProBook x360 11 G2 computer models) and |
|||
|
917064-001 (for use only on HP ProBook x360 11 G1 computer models). The TouchPad bracket is not spare as a separate |
|||
|
component. |
|
|
|
|
|
|
|
|
|
In radiant red |
nish |
917051-001 |
|
|
|
|
|
|
|
In smoke gray |
nish |
917052-001 |
|
|
|
|
||
(6) |
TouchPad cable (The TouchPad cable is included in the Cable Kit, spare part numbers 938134-001 (for use only on HP |
|||
|
ProBook x360 11 G2 computer models) and 917064-001 (for use only on HP ProBook x360 11 G1 computer models), and |
|||
|
includes double-sided adhesive.) |
|
|
|
|
|
|
|
|
(7) |
3-cell, 41-WHr, 3.615-AHr, Li-ion battery (includes cable) |
844203-850 |
|
|
|
|
|
|
|
(8) |
Speakers (includes cables, left and right speakers, and four rubber isolators) |
917060-001 |
|
|
|
|
|
|
|
(9) |
Audio board (includes audio jack, volume control buttons, and cable): |
|
|
|
|
|
|
|
|
|
For use only on HP ProBook x360 11 G2 computer models |
932714-001 |
|
|
|
|
|
|
|
|
For use only on HP ProBook x360 11 G1 computer models |
917048-001 |
|
|
|
|
|
|
|
(10) |
RTC battery (includes cable, pad, and double-sided adhesive) |
917056-001 |
|
|
|
|
|
|
|
(11) |
Solid-state drive: |
|
|
|
|
|
|
|
|
|
For use only on HP ProBook x360 11 G2 computer models: |
|
|
|
|
|
|
|
|
|
256-GB, M.2, SATA-3 solid-state drive with TLC |
939195-001 |
|
|
|
|
|
|
|
|
256-GB, M.2, SATA-3 solid-state drive |
939197-001 |
|
|
|
|
|
|
|
|
128-GB, M.2, SATA-3 solid-state drive with TLC |
939194-001 |
|
|
|
|
|
|
|
|
128-GB, M.2, SATA-3 solid-state drive |
939196-001 |
|
|
|
|
|
|
|
|
For use only on HP ProBook x360 11 G1 computer models: |
|
|
|
|
|
|
|
|
|
256-GB, M.2, SATA-3 solid-state drive |
917099-001 |
|
|
|
|
|
|
|
|
128-GB, M.2, SATA-3 solid-state drive |
917098-001 |
|
|
|
|
|
|
|
(12) |
Intel Dual Band Wireless AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter |
860883-001 |
|
|
|
(non-vPro) |
|
|
|
(13)System board (includes processor, graphics subsystem with UMA memory, and replacement thermal material): For use only on HP ProBook x360 11 G2 computer models:
Computer major components |
9 |
HP on dentia
Item |
Component |
Spare part number |
|
|
|
|
Equipped with an Intel Core m5 i5-7Y54 1.20-GHz (turbo up to 3.2-GHz) processor, 8.0-GB |
938552-001 |
|
of system memory, and the Windows 10 operating system |
|
|
|
|
|
Equipped with an Intel Core m5 i5-7Y54 1.20-GHz (turbo up to 3.2-GHz) processor, 8.0-GB |
938552-001 |
|
of system memory, and a non-Windows 10 operating system |
|
|
|
|
|
Equipped with an Intel Core m3-7Y30 1.00-GHz (turbo up to 2.6-GHz) processor, 8.0-GB of |
932688-001 |
|
system memory, and the Windows 10 operating system |
|
|
|
|
|
Equipped with an Intel Core m3-7Y30 1.00-GHz (turbo up to 2.6-GHz) processor, 8.0-GB of |
932688-001 |
|
system memory, and a non-Windows 10 operating system |
|
|
|
|
|
Equipped with an Intel Core m3-7Y30 1.00-GHz (turbo up to 2.6-GHz) processor, 4.0-GB of |
932687-001 |
|
system memory, and the Windows 10 operating system |
|
|
|
|
|
Equipped with an Intel Core m3-7Y30 1.00-GHz (turbo up to 2.6-GHz) processor, 4.0-GB of |
932687-001 |
|
system memory, and a non-Windows 10 operating system |
|
|
|
|
|
For use only on HP ProBook x360 11 G1 computer models: |
|
|
|
|
|
Equipped with an Intel Pentium N4200 1.10-GHz (SC turbo up to 2.50-GHz) processor (750- |
917105-601 |
|
MHz FSB, 2.0-MB L2 cache, quad core, 6-W), 8.0-GB of system memory, and the |
|
|
Windows 10 operating system |
|
|
|
|
|
Equipped with an Intel Pentium N4200 1.10-GHz (SC turbo up to 2.50-GHz) processor (750- |
917105-001 |
|
MHz FSB, 2.0-MB L2 cache, quad core, 6-W), 8.0-GB of system memory, and a non- |
|
|
Windows 10 operating system |
|
|
|
|
|
Equipped with an Intel Pentium N4200 1.10-GHz (SC turbo up to 2.50-GHz) processor (750- |
917104-601 |
|
MHz FSB, 2.0-MB L2 cache, quad core, 6-W), 4.0-GB of system memory, and the |
|
|
Windows 10 operating system |
|
|
|
|
|
Equipped with an Intel Pentium N4200 1.10-GHz (SC turbo up to 2.50-GHz) processor (750- |
917104-001 |
|
MHz FSB, 2.0-MB L2 cache, quad core, 6-W), 4.0-GB of system memory, and a non- |
|
|
Windows 10 operating system |
|
|
|
|
|
Equipped with an Intel Celeron N3350 1.10-GHz (SC turbo up to 2.40-GHz) processor (650- |
917102-601 |
|
MHz FSB, 2.0-MB L2 cache, dual core, 6-W), 64-GB of eMMC system storage, 4.0-GB of |
|
|
system memory, and the Windows 10 operating system |
|
|
|
|
|
Equipped with an Intel Celeron N3350 1.10-GHz (SC turbo up to 2.40-GHz) processor (650- |
917102-001 |
|
MHz FSB, 2.0-MB L2 cache, dual core, 6-W), 64-GB of eMMC system storage, 4.0-GB of |
|
|
system memory, and a non-Windows 10 operating system |
|
|
|
|
|
Equipped with an Intel Celeron N3350 1.10-GHz (SC turbo up to 2.40-GHz) processor (650- |
917103-601 |
|
MHz FSB, 2.0-MB L2 cache, dual core, 6-W), 4.0-GB of system memory, and the |
|
|
Windows 10 operating system |
|
|
|
|
|
Equipped with an Intel Celeron N3350 1.10-GHz (SC turbo up to 2.40-GHz) processor (650- |
917103-001 |
|
MHz FSB, 2.0-MB L2 cache, dual core, 6-W), 4.0-GB of system memory, and a non- |
|
|
Windows 10 operating system |
|
|
|
|
|
Equipped with an Intel Celeron N3350 1.10-GHz (SC turbo up to 2.40-GHz) processor (650- |
917101-601 |
|
MHz FSB, 2.0-MB L2 cache, dual core, 6-W), 64-GB of eMMC system storage, 2.0-GB of |
|
|
system memory, and the Windows 10 operating system |
|
|
|
|
|
Equipped with an Intel Celeron N3350 1.10-GHz (SC turbo up to 2.40-GHz) processor (650- |
917101-001 |
|
MHz FSB, 2.0-MB L2 cache, dual core, 6-W), 64-GB of eMMC system storage, 2.0-GB of |
|
|
system memory, and a non-Windows 10 operating system |
|
|
|
|
|
Thermal Material Kit |
917061-001 |
|
|
|
(14) |
Heat sink (includes replacement thermal material): |
|
|
|
|
|
For use only on HP ProBook x360 11 G2 computer models |
933325-001 |
|
|
|
10 Chapter 2 Illustrated parts catalog
|
|
|
HP on dentia |
|
|
|
|
|
|
Item |
Component |
|
Spare part number |
|
|
|
|
|
|
|
For use only on HP ProBook x360 11 G1 computer models |
918174-001 |
|
|
|
|
|
|
|
|
Thermal Material Kit |
917061-001 |
|
|
|
|
|
|
|
(15) |
Bottom cover (includes rubber feet strips, shielding, and vents): |
|
|
|
|
|
|
|
|
|
For use only on HP ProBook x360 11 G2 computer models: |
|
|
|
|
|
|
|
|
|
In radiant red |
nish |
932712-001 |
|
|
|
|
|
|
|
In smoke gray |
nish |
932713-001 |
|
|
|
|
|
|
|
For use only on HP ProBook x360 11 G1 computer models: |
|
|
|
|
|
|
|
|
|
In radiant red |
nish |
917046-001 |
|
|
|
|
|
|
|
In smoke gray |
nish |
917047-001 |
|
|
|
|
|
|
|
Rubber Kit (not illustrated, includes bottom cover rubber feet) |
917058-001 |
|
|
|
|
|
|
|
Computer major components 11
HP on dentia
Display assembly subcomponents
NOTE: This section applies only to HP ProBook x360 11 G1 computer models.
Item |
Component |
Spare part number |
|
|
|
(1) |
Display bezel |
917043-001 |
|
|
|
|
Display bezel adhesive (not illustrated, included in the Miscellaneous Kit, spare part number 917062-001) |
|
|
|
|
(2) |
11.6-in, HD, AG (1366×768), LED, SVA, EDP, slim, 220N, non-TouchScreen display panel |
912370-001 |
|
|
|
(3) |
G-sensor module (includes double-sided adhesive): |
917049-001 |
|
|
|
(4) |
Webcam/microphone module (includes double-sided adhesive): |
912367-001 |
|
|
|
(5) |
LED board (includes double-sided adhesive): |
917050-001 |
|
|
|
(6) |
Wireless antenna (2, includes auxiliary and main cables, transceivers, and double- |
918173-001 |
|
sided adhesive) |
|
|
|
|
12 Chapter 2 Illustrated parts catalog
|
|
HP on dentia |
|
|
|
|
|
Item |
Component |
Spare part number |
|
|
|
|
|
(7) |
Webcam/microphone module cable (available in the Cable Kit, spare part number 917064-001; includes LED board cable) |
||
(8)Display panel cable (available in the Cable Kit, spare part number 917064-001; includes G-sensor cable, adhesive support strip, and double-sided adhesive)
(9) |
Display hinges (2) |
917065-001 |
|
|
|
||
(10) |
Display hinge covers (2, included in display hinge spare part kit, spare part number 917065-001) |
||
|
|
|
|
(11) |
Display back cover (includes shielding) |
|
|
|
|
|
|
|
In radiant red |
nish |
917044-001 |
|
|
|
|
|
In smoke gray |
nish |
917045-001 |
|
|
|
|
Miscellaneous parts
Component |
Spare part number |
|
|
AC adapter: |
|
|
|
For use only on HP ProBook x360 11 G2 computer models: |
|
|
|
65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) |
913691-850 |
|
|
45-W AC adapter for use only in Argentina (non-PFC, RA, SB, 4.5-mm) |
741553-852 |
|
|
45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim) |
741553-850 |
|
|
45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) for use on all computer models |
741727-001 |
|
|
65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) for use only on HP ProBook x360 11 G1 computer models: |
|
|
|
65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) |
714635-850 |
|
|
45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm) |
741553-850 |
|
|
HP comfort grip wireless mouse |
691922-001 |
|
|
HP Elite USB-C docking station |
844550-001 |
|
|
HP Essential backpack |
679921-001 |
|
|
HP Essential top load case |
679923-001 |
|
|
HP external DVD±RW DL SuperMulti Drive |
747080-001 |
|
|
HP HDMI–to–VGA adapter |
701943-001 |
|
|
HP keyed cable lock (10 mm) |
840158-001 |
|
|
HP Slim UltraBook top load case |
747078-001 |
|
|
HP Slim UltraBook backpack |
747079-001 |
|
|
HP Smart AC adapter dongle (7.4 mm) |
734734-001 |
|
|
HP USB laser mouse |
674318-001 |
|
|
HP USB travel docking station |
844551-001 |
|
|
Pen holder |
924151-001 |
|
|
Power cord (C5 connector, 3-pin, black, 1.83-m): |
|
|
|
Miscellaneous parts 13
HP on dentia
Component |
Spare part number |
|
|
For use in Argentina |
401300-001 |
|
|
For use in Australia |
213356-001 |
|
|
For use in Europe |
213350-001 |
|
|
For use in India |
404827-001 |
|
|
For use in Israel |
398063-001 |
|
|
For use in Italy |
213352-001 |
|
|
For use in North America |
213349-001 |
|
|
For use in the People’s Republic of China |
286497-001 |
|
|
For use in South Korea |
267836-001 |
|
|
For use in Switzerland |
213354-001 |
|
|
For use in Taiwan |
393313-001 |
|
|
For use in the United Kingdom and Singapore |
213351-001 |
|
|
Power cord (C5 connector, 3-pin, black, 1.00-m): |
|
|
|
For use in Argentina |
401300-007 |
|
|
For use in Australia |
213356-008 |
|
|
For use in Europe |
213350-009 |
|
|
For use in India |
404827-003 |
|
|
For use in Israel |
398063-003 |
|
|
For use in Italy |
213352-008 |
|
|
For use in North America |
213349-009 |
|
|
For use in the People’s Republic of China |
286497-008 |
|
|
For use in South Korea |
267836-008 |
|
|
For use in Switzerland |
213354-008 |
|
|
For use in Taiwan |
393313-003 |
|
|
For use in Thailand |
285096-006 |
|
|
For use in the United Kingdom and Singapore |
213351-008 |
|
|
Power cord (Option-917, 3-cord, 1.83-m, ROHS) |
361240-001 |
|
|
Power cord (Option-917, 3-cord, 1.00-m, ROHS) |
361240-002 |
|
|
Rubber Kit |
917058-001 |
|
|
Stylus (active) |
920839-001 |
|
|
Screw Kit |
917059-001 |
|
|
14 Chapter 2 Illustrated parts catalog
HP on dentia
3Removal and replacement preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●Flat-bladed screw driver
●Magnetic screw driver
●Phillips P0 screw driver
●T8 Torx screw driver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer , place the subassembly (and all accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.
Tools required 15
HP on dentia
Cables and connectors
CAUTION: When servicing the computer , be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables
tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer , damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is o or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface.
After removing drive, place it in a static-proof bag.
Avoid exposing a drive to products that have magnetic e ds, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”
16 Chapter 3 Removal and replacement preliminary requirements
HP on dentia
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a nger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be a ected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity a ects the electrostatic voltage levels generated by di erent activities.
CAUTION: A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
|
|
Relative humidity |
|
|
|
|
|
Event |
10% |
40% |
55% |
|
|
|
|
Walking across carpet |
35,000 V |
15,000 V |
7,500 V |
|
|
|
|
Walking across vinyl floor |
12,000 V |
5,000 V |
3,000 V |
|
|
|
|
Motions of bench worker |
6,000 V |
800 V |
400 V |
|
|
|
|
Removing DIPS from plastic tube |
2,000 V |
700 V |
400 V |
|
|
|
|
Removing DIPS from vinyl tray |
11,500 V |
4,000 V |
2,000 V |
|
|
|
|
Removing DIPS from Styrofoam |
14,500 V |
5,000 V |
3,500 V |
|
|
|
|
Removing bubble pack from PCB |
26,500 V |
20,000 V |
7,000 V |
|
|
|
|
Packing PCBs in foam-lined box |
21,000 V |
11,000 V |
5,000 V |
|
|
|
|
Grounding guidelines 17
HP on dentia
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●Place items on a grounded surface before removing items from their containers.
●Always be properly grounded when touching a component or assembly.
●Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
●Cover the workstation with approved static-shielding material.
●Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.
● |
Use conductive e d service tools, such as cutters, screw drivers, and vacuums. |
● |
When xtures must directly contact dissipative surfaces, use xtures made only of static-safe materials. |
●Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.
●Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.
●Avoid contact with pins, leads, or circuitry.
●Turn o power and input signals before inserting or removing connectors or test equipment.
18 Chapter 3 Removal and replacement preliminary requirements
Loading...