Hp X360 1030 G3 User Manual

HP EliteBook x360 1030 G3 Notebook PC

Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.

© Copyright 2018 HP Development Company,

L.P.

AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. NVIDIA and Quadro are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. Red Hat Enterprise Linux is a registered trademark of Red Hat, Inc. in the United States and other countries. Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Pentium, and Core are trademarks of Intel Corporation in the U.S. and other countries. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: June 2018

Document Part Number: L21782-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

This computer may require upgraded and/ or separately purchased hardware and/or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality. See http://windows.microsoft.com/en-us/ windows7/get-know-windows-7 for details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

v

vi Safety warning notice

Table of contents

1 Product description ..................................................................................................................................................................................	1
2 External component identi cation .........................................................................................................................................................	4
Right ...........................................................................................................................................................................................	4
Left ..............................................................................................................................................................................................	5
Display ........................................................................................................................................................................................	6
Keyboard area ...........................................................................................................................................................................	8
TouchPad ...............................................................................................................................................................	8
Lights .....................................................................................................................................................................	9
Speakers and ngerprint reader .....................................................................................................................	10
Special keys ........................................................................................................................................................	11
Action keys .........................................................................................................................................................	12
Hot keys (select products only) .......................................................................................................................	14
Bottom .....................................................................................................................................................................................	14
Labels .......................................................................................................................................................................................	15
3 Illustrated parts catalog ........................................................................................................................................................................	16
Computer major components ..............................................................................................................................................	16
Miscellaneous parts ...............................................................................................................................................................	21
4 Removal and replacement procedures preliminary requirements ................................................................................................	22
Tools required .........................................................................................................................................................................	22
Service considerations ..........................................................................................................................................................	22
Plastic parts ........................................................................................................................................................	22
Cables and connectors .....................................................................................................................................	22
Drive handling ....................................................................................................................................................	23
Electrostatic discharge damage ..........................................................................................................................................	23
Packaging and transporting guidelines ..............................................................................................................................	24
Workstation guidelines ..........................................................................................................................................................	24
Equipment guidelines ............................................................................................................................................................	25
5 Removal and replacement procedures for authorized service provider parts ............................................................................	26
Component replacement procedures .................................................................................................................................	26
Bottom cover ......................................................................................................................................................	26
Battery .................................................................................................................................................................	27
Solid State drive .................................................................................................................................................	29

vii

System board .....................................................................................................................................................	31
Display assembly ...............................................................................................................................................	34
Audio jack board ................................................................................................................................................	35
Power module ....................................................................................................................................................	36
Speaker assembly .............................................................................................................................................	37
Fingerprint reader board ..................................................................................................................................	38
TouchPad ............................................................................................................................................................	39
NFC board ...........................................................................................................................................................	40
WWAN module ...................................................................................................................................................	42
6 Troubleshooting guide ..........................................................................................................................................................................	44
Resources ................................................................................................................................................................................	45
General troubleshooting steps ............................................................................................................................................	45
Identify the issue ...............................................................................................................................................	46
1. Understand the issue ...............................................................................................................	46
Boot up sequence ....................................................................................................	46
Failure classi cation .................................................................................................	46
2. Examine the environment .......................................................................................................	48
3. Perform a visual inspection of hardware ..............................................................................	49
4. Update BIOS and drivers ..........................................................................................................	49
Manually updating BIOS and drivers .....................................................................	49
Remotely deploying BIOS and drivers ..................................................................	49
Analyze the issue ...............................................................................................................................................	49
5. Remove or uninstall recently added hardware, software .................................................	49
6. HP Hardware Diagnostics and Tools .....................................................................................	50
HP PC Hardware Diagnostics (UEFI) ......................................................................	50
HP Support Assistant (HPSA) .................................................................................	52
HP BIOS Con guration Utility (BCU) .......................................................................	53
HP Image Diagnostic Tool .......................................................................................	53
HP Thermal Monitor .................................................................................................	53
Non HP diagnostics tools ........................................................................................	53
7. Status lights, blinking light codes, troubleshooting lights, and POST error
messages .......................................................................................................................................	54
Status lights ..............................................................................................................	54
Blinking light codes ..................................................................................................	55
POST error messages ..............................................................................................	55
Power Good (Troubleshooting) lights ...................................................................	56
Resolve the issue ...............................................................................................................................................	57
8. Hard reset ..................................................................................................................................	57
9. Soft reset (Default Settings) ...................................................................................................	58
10. Reseat cables and connections ...........................................................................................	58

viii

11. Test with minimum con guration .......................................................................................	59
Essential hardware con guration ..........................................................................	59
Safe mode .................................................................................................................	60
12. Test with veri ed working con guration (hardware and/or operating system) ..........	60
13. Replace the system board ....................................................................................................	60
Verify solution ....................................................................................................................................................	61
Helpful Hints ...........................................................................................................................................................................	61
At startup ............................................................................................................................................................	61
During operation ................................................................................................................................................	62
Consulting with HP Service ..............................................................................................................................	62
Common issues and possible solutions .............................................................................................................................	63
Power-on issues ................................................................................................................................................	63
No Power ........................................................................................................................................	63
Intermittent power-on, shutdown, reboot ...............................................................................	65
AC adapter issue ...........................................................................................................................	66
Battery not recognized, not charging ........................................................................................	66
Battery discharges too fast .........................................................................................................	68
Burnt smell ....................................................................................................................................	68
POST ....................................................................................................................................................................	69
No video (with power) ..................................................................................................................	69
Blinking lights ................................................................................................................................	70
Diagnostics error messages ........................................................................................................	70
BIOS password ..............................................................................................................................	72
Performance (OS) ..............................................................................................................................................	72
Intermittent shutdown .................................................................................................................	73
Blue screen ....................................................................................................................................	74
Freeze at Windows Logo (hang/lockup) ....................................................................................	76
Electromagnetic Interference (EMI) ...........................................................................................	77
No wake up ....................................................................................................................................	78
Unresponsive .................................................................................................................................	79
Slow performance ........................................................................................................................	79
HP Smart Adapter warning message ........................................................................................	80
Incorrect time and date ................................................................................................................	80
Display .................................................................................................................................................................	81
Display anomalies .........................................................................................................................	81
Symptom ...................................................................................................................	81
Quick check ................................................................................................................	82
HP PC Hardware Diagnostics (UEFI) for video test ..............................................	82
Display assembly diagram ......................................................................................	83
Dead pixel .......................................................................................................................................	83
No video (internal) ........................................................................................................................	83

ix

No video (external) .......................................................................................................................	84
DisplayPort/VGA ............................................................................................................................	84
HDMI ................................................................................................................................................	84
No or bad external video via docking ........................................................................................	85
Incorrect or missing color/distorted image ..............................................................................	85
Touch screen ..................................................................................................................................	86
I/O devices ..........................................................................................................................................................	87
Keyboard ........................................................................................................................................	87
Keyboard point stick .....................................................................................................................	88
Keyboard backlight .......................................................................................................................	88
TouchPad ........................................................................................................................................	89
Network Connectivity Ethernet (RJ-45 jack) ............................................................................	89
Network connectivity wireless (WLAN) ......................................................................................	90
WWAN .............................................................................................................................................	91
USB ..................................................................................................................................................	92
Smart card reader .........................................................................................................................	93
Speaker, headphone - audio issues ...........................................................................................	94
Thunderbolt (TB) ...........................................................................................................................	95
Storage ................................................................................................................................................................	96
Hard drive/solid-state drive not recognized .............................................................................	97
No boot to operating system (no read/write error) .................................................................	97
Read-write error ...........................................................................................................................	98
Slow performance ........................................................................................................................	98
Blue screen (BSOD) error .............................................................................................................	98
Noisy hard drive ............................................................................................................................	99
Mechanical ........................................................................................................................................................	100
Fan error message - 90B ..........................................................................................................	100
Noise (sound) ..............................................................................................................................	101
Fan runs constantly ....................................................................................................................	102
Thermal shutdown (hot) ...........................................................................................................	103
Stuck power button ....................................................................................................................	103
Additional information ........................................................................................................................................................	104
Acronyms ..........................................................................................................................................................	104
Blinking lights and boot error codes ............................................................................................................	105
Processor not executing code ..................................................................................................	105
BIOS recovery code unable to nd valid BIOS recovery image ............................................	105
Memory module error ................................................................................................................	105
Graphics Controller Error (No Controller) ................................................................................	106
Failure - System Board Error ....................................................................................................	106
Intel Trusted Execution Technology (TXT) Error ...................................................................	106
Sure Start unable to nd valid BIOS Boot Block image .........................................................	106

x

Sure Start has identi ed a problem (Manual Recovery Policy Set) ....................................	106
POST Error Messages and User Actions ......................................................................................................	107
Routine Maintenance for Performance Improvement ..............................................................................	109
Common Blue Screen Error Messages ........................................................................................................	109
Error message list ......................................................................................................................	109
Bug check symbolic names ......................................................................................................	109
Microsoft general troubleshooting of Windows bug check codes ......................................	110
Use Windows Debugging Tool ......................................................................................................................	110
Windows Software Development Kit (SDK) ............................................................................	111
Display Issue: Pixel Anomalies ......................................................................................................................	115
Cable management ........................................................................................................................................	116
Connector types ..............................................................................................................................................	117
7 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................................................	119
Using Computer Setup ........................................................................................................................................................	119
Starting Computer Setup ...............................................................................................................................	119
Using a USB keyboard or USB mouse to start Computer Setup (BIOS) .............................	119
Navigating and selecting in Computer Setup .............................................................................................	119
Restoring factory settings in Computer Setup ...........................................................................................	120
Updating the BIOS ...........................................................................................................................................	120
Determining the BIOS version ..................................................................................................	120
Downloading a BIOS update .....................................................................................................	121
Changing the boot order using the f9 prompt ...........................................................................................	122
TPM BIOS settings (select products only) ........................................................................................................................	122
Using HP Sure Start (select products only) .....................................................................................................................	122
8 Backing up, restoring, and recovering ..............................................................................................................................................	123
Creating recovery media and backups .............................................................................................................................	123
Using HP Recovery media (select products only) ......................................................................................	123
Using Windows tools ......................................................................................................................................	124
Using the HP Cloud Recovery Download Tool (select products only) .....................................................	125
Restore and recovery ..........................................................................................................................................................	125
Recovering using HP Recovery Manager .....................................................................................................	125
What you need to know before you get started ...................................................................	125
Using the HP Recovery partition (select products only) .......................................................	126
Using HP Recovery media to recover ......................................................................................	127
Changing the computer boot order .........................................................................................	127
Removing the HP Recovery partition (select products only) ...............................................	127

xi

9 Using HP PC Hardware Diagnostics ...................................................................................................................................................	128
Using HP PC Hardware Diagnostics Windows (select products only) .........................................................................	128
Downloading HP PC Hardware Diagnostics Windows ...............................................................................	128
Downloading the latest HP PC Hardware Diagnostics Windows version ..........................	128
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ................................................................................................................	129
Installing HP PC Hardware Diagnostics Windows ......................................................................................	129
Using HP PC Hardware Diagnostics UEFI .........................................................................................................................	129
Starting HP PC Hardware Diagnostics UEFI ................................................................................................	129
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ....................................................	130
Downloading the latest HP PC Hardware Diagnostics UEFI version ...................................	130
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select
products only) .............................................................................................................................	130
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ...................................................	130
Downloading Remote HP PC Hardware Diagnostics UEFI ........................................................................	131
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...................	131
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	131
Customizing Remote HP PC Hardware Diagnostics UEFI settings ..........................................................	131
10 peci cations .....................................................................................................................................................................................	132
Computer speci cations .....................................................................................................................................................	132
xx cm (xx-in) display speci cations ..................................................................................................................................	133
Hard drive speci cations .....................................................................................................................................................	133
11 Power cord set requirements ..........................................................................................................................................................	135
Requirements for all countries ..........................................................................................................................................	135
Requirements for speci c countries and regions ...........................................................................................................	136
12 Statement of memory volatility ......................................................................................................................................................	138
Nonvolatile memory usage ................................................................................................................................................	140
Questions and answers ......................................................................................................................................................	142
Using HP Sure Start (select models only) ........................................................................................................................	143
13 Recycling .............................................................................................................................................................................................	144
Index ...........................................................................................................................................................................................................	145

xii

1Product description

Category	Description
Product Name	HP EliteBook x360 1030 G3 Notebook PC
Processors	8th generation Intel® Core® processors:
	● i5-8250U, 8 GB and 16 GB with fan/heatsink
	● i5-8350U, 8 GB and 16 GB with fan/heatsink
	● i7-8550U, 8 GB and 16 GB with fan/heatsink
	● i7-8600U, 8 GB and 16 GB with fan/heatsink
Chipset	Intel Premium Chipset
	Integrated with processor
Graphics	Intel UMA Graphics with shared video memory
	Intel HD Graphics 620
Panels	33.78-cm (13.3-in) LED backlight
	Full high-de nition (FHD), ultra-wide viewing angle (UWVA), (1920 × 1080) eDP 1.3,
	UltraSlim, touch display, 400 nits
	FHD, UWVA (1920 × 1080), eDP 1.3, UltraSlim, touch display, 700 nits, touch display,
	privacy
	Ultra-HD (UHD), (3840 x 2160), eDP 1.3, UltraSlim, UWVA, touch display, 500 nits,
	touch display
Memory	On-board (soldered) memory
	LPDDR3, 2133 MHz, dual channel support
	Supports up to 16GB of system RAM
Primary storage	Supports M.2 SSD SS 2280
	Supports the following M.2 SSDs:
	● 128 GB M2 SATA-3
	● 256 GB PCIe NVMe SS Value
	● 256 GB SATA-3 SED OPAL2 TLC
	● 256 GB PCIe Gen 3x4 NVMe SS TLC
	● 512 GB PCIe Gen 3 x 4 NVMe SS TLC
	● 512 GB PCIe Gen 3 x 4 NVMe SS TLC Opal 2
	● 1 TB PCIe Gen 3 x 4 NVMe SS TLC
	● 2 TB PCIe Gen 3 x 4 NVMe SS TLC
Audio and video	Two stereo speakers
	HD Bang & Olufsen audio

IR and RGB camera (1080 p), supports IR “Hello” facial recognition with Windows 10. (supports wide dynamic range)

1

Category	Description
	Premium stereo speakers (4)
	Integrated multi-array microphone including world-facing 3rd microphone
	Discrete ampli ers
Ethernet	No direct Ethernet support. Ethernet available from accessory dongle.
Wireless	WLAN
	Integrated wireless local area network (WLAN) options via soldered assembly
	Two WLAN antennas built into display assembly
	Support for Intel Dual Band Wireless-AC 8265 802.11 AC 2 x 2 WiFi + BT 4.2 combo
	adapter
	Supports the following:
	●	Miracast
	●	S3/S4 wake on Wireless LAN
	●	Supports WWAN/LAN/WWAN switching
	●	WiFi SAR in BIOS
	●	HP Connection Optimizer
	NFC
	Integrated Near Field Communication (NFC) module (NXP NPC300 I2C)
	NFC antenna con gured with NFC option
	WWAN
	Support for:
	●	Qualcomm® Snapdragon™ X12, with LTE-Advanced CAT 9
	●	Intel® XMM™ 7360 LTE, with LTE Advanced CAT9
	●	HP lt4132 LTE/HSPA+ 4G Mobile Broadband Module
	Support for no WWAN option
External media cards	Micro SD Media Reader Slot - supports SD, SDHC, SDXC
Ports	Headphone/Microphone Combo
	HDMI
	USB 3.1 Type-C Thunderbolt port (2)
	External nano SIM slot for WWAN
Docking	HP Docking Station
Keyboard/pointing devices	Keyboard
	Dura keys
	Backlit

Backlit – Privacy

Spill-resistant with drain

ClickPad

Gestures enabled by default: twonger scrolling, twonger pinch-zoom

2Chapter 1 Product description

Category	Description
	Taps enabled by default
	Glass with chemical etched surface
Power requirements	AC adapter:
	65-W AC adapter non-PFC USB-C
	Power cords:
	Duck head power cord – length: 3.29 ft (1.0 m)
	Battery:
	4-cell, 56.20 Whr, 7.30 Ahr long life polymer battery
Security	Security lock
	Touch ngerprint reader
	Supports Trusted Platform Module (TPM) 2.0 (In neon, soldered down)
	Full volume encryption
	Preboot authentication (password)
	Power-on authentication (password)
Operating system	Preinstalled:
	●	Windows 10 Home 64 Chinese Market CPPP Plus
	●	Windows 10 Home 64 Plus
	●	Windows 10 Home 64 Plus Single Language
	●	Windows 10 Professional 64
	●	Windows 10 Professional 64 StF MSNA Plus (For use with i7 processor and more
		than 4 GB RAM only)
	Restore media–DR-DVD:
	●	Windows 10 (available with any Windows 10 operating system)
	●	Windows 10 DRUSB (for service only)
	Certi	ed:
	●	Microsoft WHQL: Windows 10 64
	Web-only support:
	●	Windows 10 Enterprise 64
	●	Windows 10 Enterprise 64 LTSB 1709
Serviceability	End user replaceable parts:
	●	AC adapter

3

2External component identi cation

Right

Component		Description
(1)	Volume button	Controls speaker volume on the computer.
(2)	Battery light	When AC power is connected:
		●	White: The battery charge is greater than 90 percent.
		●	Amber: The battery charge is from 0 to 90 percent.
		●	: The battery is not charging.
		When AC power is disconnected (battery not charging):
		●	Blinking amber: The battery has reached a low battery level.
			When the battery has reached a critical battery level, the
			battery light begins blinking rapidly.
		●	: The battery is not charging.

(3)USB Type-C power connector and Thunderbolt ports with HP Sleep and Charge (2)

Connect an AC adapter that has a USB Type-C connector, supplying power to the computer and, if needed, charging the computer battery.

– and –

Connect and charge most USB devices that have a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.

– and –

Connect a display device that has a USB Type-C connector, providing DisplayPort output.

NOTE: Your computer may also support a Thunderbolt docking station.

NOTE: Cables and/or adapters (purchased separately) may be required.

(4)

Security cable slot

Attaches an optional security cable to the computer.

4 Chapter 2 External component identi cation

Component		Description
		NOTE: The security cable is designed to act as a deterrent, but it
		may not prevent the computer from being mishandled or stolen.
(5)	HDMI port	Connects an optional video or audio device, such as a high-
		de nition television, any compatible digital or audio component,
		or a high-speed High De nition Multimedia Interface (HDMI)
		device.

Left

Component		Description
(1)	USB SuperSpeed port with HP Sleep and Charge	Connects a USB device, provides high-speed data transfer, and
		even when the computer is o , charges most products such as a
		cell phone, camera, activity tracker, or smartwatch.
(2)	Audio-out (headphone)/Audio-in (microphone)	Connects optional powered stereo speakers, headphones,
	combo jack	earbuds, a headset, or a television audio cable. Also connects an
		optional headset microphone. This jack does not support optional
		standalone microphones.
		WARNING! To reduce the risk of personal injury, adjust the
		volume before putting on headphones, earbuds, or a headset. For
		additional safety information, refer to the Regulatory, Safety, and
		Environmental Notices.
		To access this guide:
		▲	Select the Start button, select HP Help and Support, and
			then select HP Documentation.
		‒ or –
		▲	Select the Start button, select HP, and then select HP
			Documentation.
		NOTE: When a device is connected to the jack, the computer
		speakers are disabled.
(3)	Power button	●	When the computer is o , press the button to turn on the
			computer.
		●	When the computer is on, press the button briefly to initiate
			Sleep.
		●	When the computer is in the Sleep state, press the button
			briefly to exit Sleep.
		●	When the computer is in Hibernation, press the button
			briefly to exit Hibernation.

Left 5

Component

Description

CAUTION: Pressing and holding down the power button results in the loss of unsaved information.

If the computer has stopped responding and shutdown procedures are ine ective, press and hold the power button for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power options.

		▲	Right-click the Power meter icon	and then select
			Power Options.
(4)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-saving
			state. The computer shuts o power to the display and
			other unneeded components.
		●	: The computer is o or in Hibernation. Hibernation is a
			power-saving state that uses the least amount of power.
(5)	Nano SIM card slot	Supports a wireless subscriber identity module (SIM) card.

Display

Component		Description
(1)	WWAN antennas* (select products only)	Send and receive wireless signals to communicate with wireless wide
		area networks (WWANs).
(2)	WLAN antennas*	Send and receive wireless signals to communicate with wireless local
		area networks (WLANs).
(3)	Camera light(s)	On: One or more cameras are in use.

6 Chapter 2 External component identi cation

Component		Description
(4)	Internal microphones	Record sound.
(5)	Camera(s)	Allow(s) you to video chat, record video, and record still images. Some
		cameras also allow a facial recognition logon to Windows, instead of a
		password logon.

NOTE: Camera functions vary depending on the camera hardware and software installed on your product.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲Select the Start button, select HP Help and Support, and then select HP Documentation.

‒ or –

▲Select the Start button, select HP, and then select HP Documentation.

Display 7

Keyboard area

TouchPad

Component		Description
(1)	TouchPad zone	Reads your nger gestures to move the pointer or activate items
		on the screen.
(2)	Left TouchPad button	Functions like the left button on an external mouse.
(3)	Near Field Communications (NFC) tapping area	Allows you to wirelessly share information when you tap it with
	and antenna* (select products only)	an NFC-enabled device.
(4)	Right TouchPad button	Functions like the right button on an external mouse.

*The antenna is not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antenna free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲Select the Start button, select HP Help and Support, and then select HP Documentation.

‒ or –

▲Select the Start button, select HP, and then select HP Documentation.

8 Chapter 2 External component identi cation

Lights

Component		Description
(1)	Caps lock light	On: Caps lock is on, which switches the key input to all capital
		letters.
(2)	Mute light	●	On: Computer sound is o .
		●	: Computer sound is on.
(3)	Microphone mute light	●	On: Microphone is o .
		●	: Microphone is on.
(4)	Num lk light	On: Num lock is on.
(5)	Wireless light	On: An integrated wireless device, such as a wireless local area
		network (WLAN) device and/or a Bluetooth® device, is on.
		NOTE: On some models, the wireless light is amber when all
		wireless devices are o .
(6)	Sharing or presenting light	On: Sharing is on.
(7)	Call answer light	On: Call answer is on.
(8)	Call end light	On: Call end is on.

Keyboard area

9

Speakers and ngerprint reader

Component		Description
(1)	Speakers	Produce sound.
(2)	Fingerprint reader	Allows a ngerprint logon to Windows, instead of a password
		logon.

10 Chapter 2 External component identi cation

Special keys

Component		Description
(1)	esc key	Displays system information when pressed in combination with
		the fn key.
(2)	fn key	Executes frequently used system functions when pressed in
		combination with another key. Such key combinations are called
		hot keys.
		See Hot keys (select products only) on page 14.
(3)	Windows key	Opens the Start menu.
		NOTE: Pressing the Windows key again will close the Start
		menu.
(4)	Action keys	Execute frequently used system functions.
		See Action keys on page 12.
(5)	Embedded numeric keypad	A numeric keypad superimposed over the keyboard alphabet
		keys. When fn+num lk is pressed, the keypad can be used like an
		external numeric keypad. Each key on the keypad performs the
		function indicated by the icon in the upper-right corner of the key.
		NOTE: If the keypad function is active when the computer is
		turned o , that function is reinstated when the computer is turned
		back on.
(6)	num lk key	Turns the embedded numeric keypad on and o .

Keyboard area 11

Action keys

An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 11.

▲To use an action key, press and hold the key.

Icon	Description
	Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or
	darker environments. Press the key again to turn o the privacy screen.
	NOTE: To quickly turn on the highest privacy setting, press fn+p.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Turns the keyboard backlight o or on.

NOTE: To conserve battery power, turn o this feature.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Stops audio or video playback of a CD, a DVD, or a BD.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Mutes the microphone.

Mutes or restores speaker sound.

12 Chapter 2 External component identi cation

Icon	Description
	Turns the wireless feature on or o .
	NOTE: A wireless network must be set up before a wireless connection is possible.
	Turns the TouchPad and TouchPad light on and o .
	Switches the screen image among display devices connected to the system. For example, if a monitor is
	connected to the computer, repeatedly pressing the key alternates the screen image from computer display to
	monitor display to simultaneous display on both the computer and the monitor.
	Initiates Sleep, which saves your information in system memory. The display and other system components turn
	o and power is conserved. To exit Sleep, briefly press the power button.
	CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.
	Provides quick access to your Skype for Business calendar.
	NOTE:		This feature requires Skype® for Business or Lync® 2013 running on Microsoft Exchange or ffice 365®
	servers.
	Turns the screen sharing function on or o .
	NOTE:		This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or ffice 365
	servers.
	●	Answers a call.
	●	Starts a call during a 1-on-1 chat.
	●	Places a call on hold.

NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or ffice 365 servers.

●Ends a call.

●Declines incoming calls.

●Ends screen sharing.

NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or ffice 365 servers.

NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature, you can still perform each function by pressing the fn key in combination with the appropriate action key.

Keyboard area 13

Hot keys (select products only)

A hot key is the combination of the fn key and another key.

To use a hot key:

▲Press the fn key, and then press one of the keys listed in the following table.

Key Description

ETurns on the insert function.

WPauses the operation.

Bottom

Component		Description
(1)	Vents	Enable airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal
		for the internal fan to cycle on and o during routine
		operation.
(2)	Speakers	Produce sound.

14 Chapter 2 External component identi cation

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

●Service label—Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.

Component

(1)HP product name

(2)Model number

(3)Product ID

(4)Serial number

(5)Warranty period

Component

(1)HP product name

(2)Product ID

(3)Serial number

(4)Warranty period

●Regulatory label(s)—Provide(s) regulatory information about the computer.

●Wireless certi cation label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

Labels 15

3Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 15 for details.

16 Chapter 3 Illustrated parts catalog

Item	Component	Spare part number
(1)	Display assembly , touch screen
	NOTE: Touch displays are only spared as full hinge-ups. Individual components are
	not spared for touch screen displays.
	LCD 13 FHD AG UWVA 400 nits touch	L31868-001
	LCD 13 FHD AG UWVA 700 nits touch (privacy)	L31869-001

Computer major components 17

Item	Component	Spare part number
	LCD 13 FHD BV UWVA 400 nits touch	L31870-001
	LCD 13 FHD AG UWVA 700 nits touch (privacy)	L31871-001
	LCD 13 FHD BV UWVA 500 nits touch	L31872-001
(2)	Power button (spared with volume control board). Includes power button cable	L31857-001
(3)	Keyboard/top cover (includes keyboard cable, top cover shielding, and magnets)
	For use in the United States	L31882-001
	For use in the United Kingdom	L31882-031
	For use in Germany	L31882-041
	For use in France	L31882–051
	For use in Italy	L31882–061
	For use in Spain	L31882–071
	For use in Denmark	L31882–081
	For use in Norway	L31882–091
	For use in Portugal	L31882–131
	For use in Turkey	L31882–141
	For use in Turkey (F)	L31882–541
	For use in Greece	L31882–151
	For use in Latin America	L31882–161
	For use in Saudi Arabia	L31882–171
	For use in Brazil	L31882–201
	For use in Hungary	L31882–211
	For use in Russia	L31882–251
	For use in Bulgaria	L31882–261
	For use in Romania	L31882–271
	For use in Thailand	L31882–281
	For use in Japan	L31882–291
	For use in Belgium	L31882–A41
	For use in Taiwain	L31882–AB1
	For use in Korea	L31882–AD1
	For use in Europe	L31882–B31
	For use in Sweden/Finland	L31882–B71
	For use in Slovakia	L31882–BA1
	For use in Hebrew	L31882–BB1
	For use in Switzerland	L31882–BG1

18 Chapter 3 Illustrated parts catalog