IPAQ HX2400
How Do I...?
Look inside to find answers to
frequently asked questions
about product setup, features,
and more.
HP iPAQ hx2000 series Pocket PC
Not all models available in all regions.
© 2004 Hewlett-Packard Development Company, L.P.
Microsoft, Windows, and Windows NT are trademarks of Microsoft
Corporation in the U.S. and other countries.
All other product names mentioned herein may be trademarks of their
respective companies.
Hewlett-Packard Company shall not be liable for technical or editorial
errors or omissions contained herein. The information is provided “as is”
without warranty of any kind and is subject to change without notice. The
warranties for Hewlett-Packard products are set forth in the express limited
warranty statements accompanying such products. Nothing herein should
be construed as an additional warranty.
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CAUTION: Text set off in this manner indicates that failure to follow
directions could result in damage to equipment or loss of information.
How Do I...?
HP iPAQ hx2000 Series Pocket PC
First Edition (August 2004)
Document Part Number: 366427-001
iii
Contents
How Do I Find Out What’s On My CD? . . . . . . . . . . . . . . . 1
How Do I Install Microsoft ActiveSync?. . . . . . . . . . . . . . . 2
How Do I Create an ActiveSync Partnership?. . . . . . . . . . . 5
How Do I Synchronize My Pocket PC to
a Personal Computer? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
How Do I Synchronize My Messaging,
Contacts, or Calendar? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
How Do I Troubleshoot Outlook Errors
When Attempting to Synchronize
Messaging, Contacts, or Calendar? . . . . . . . . . . . . . . . . . . 13
How Do I Find the Product ID and
Serial Number of My Pocket PC? . . . . . . . . . . . . . . . . . . . 13
How Do I Manage Available Storage? . . . . . . . . . . . . . . . 16
How Do I Maximize Battery Life? . . . . . . . . . . . . . . . . . . 20
How Do I Know the Battery is Charging? . . . . . . . . . . . . . 22
How Do I Check the Battery Charge Level? . . . . . . . . . . . 23
How Do I Perform a Soft (Normal) Reset? . . . . . . . . . . . . 25
How Do I Perform a Hard (“Full”) Reset?. . . . . . . . . . . . . 26
How Do I Use the TodayPanel Lite
to Monitor My System Resources? . . . . . . . . . . . . . . . . . . 28
How Do I Enable/Disable
HP ProtectTools on My Pocket PC? . . . . . . . . . . . . . . . . . 29
How Do I Use the Fingerprint Reader
on my Pocket PC? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
How Do I Set Up My Pocket PC
to Use Wi-Fi? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Contents
iv
How Do I Use Bluetooth to Transfer
Files to Another Pocket PC, Computer, or Printer?. . . . . . 46
How Do I Use Bluetooth to Print? . . . . . . . . . . . . . . . . . . . 51
How Do I Use a Global Positioning
System (GPS) Device with My
Pocket PC? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
How Do I Migrate Data from Palm
Desktop to Pocket PC 2003, 2nd Edition? . . . . . . . . . . . . . 56
How Do I Transfer Files from My
Personal Computer to My Pocket PC?. . . . . . . . . . . . . . . . 58
How Do I Protect My Pocket PC From
Screen Damage or Cracking?. . . . . . . . . . . . . . . . . . . . . . . 60
How Do I Find Information On Topics
Not Covered in This Booklet? . . . . . . . . . . . . . . . . . . . . . . 62
1
This document is intended to answer the most frequently asked
questions regarding the HP iPAQ hx2000 series Pocket PC. For
complete setup and installation instructions, refer to the printed
Getting Started document in the box or the User’s Guide located
on the Companion CD. For further support, visit
www.hp.com/support to chat with an HP support specialist.
How Do I Find Out What’s On My CD?
The Companion CD is located in the box and contains:
■ Microsoft ActiveSync 3.7.1
■ Microsoft Outlook 2002
■ HP iPAQ hx2000 Series Pocket PC User’s Guide
■ Know Your Options (Accessories Information)
■ Important Safety Information
Note: All of the documents located on the Companion CD are in
printable format if you prefer a hard copy document.
2
All of the software and documents are designed to be installed on
your personal computer to enhance your ability to use your
HP iPAQ Pocket PC to its fullest potential. The CD also contains
Pocket PC enhancements that can be installed directly onto your
Pocket PC for use “on the go.”
Note: It is recommended that you save the original packaging for
the CD because the Microsoft product key for installing
Microsoft Outlook is located on the sticker on the CD packaging.
You will need that information if you ever need to reinstall
Outlook on your personal computer.
How Do I Install Microsoft ActiveSync?
Microsoft ActiveSync, located on the Companion CD, is the
software that allows your Pocket PC and your personal computer
to communicate with each other.
Before you connect your Pocket PC to your computer, insert the
Companion CD into your computer and let the HP iPAQ Setup
Wizard guide you step-by-step in setting up your Pocket PC and
computer.
Note: If the HP iPAQ Setup Wizard detects an earlier version
of ActiveSync or Outlook on your computer, it prompts you to
install the most recent version from the Companion CD. It is
recommended that you do so; however, be sure to back up your
files before installation begins.
To run the HP iPAQ Setup Wizard and install Microsoft
ActiveSync:
1. Before you connect your Pocket PC to your computer with
the synchronization cable, insert the Companion CD that
came with your Pocket PC into the CD-ROM drive on your
computer. The HP iPAQ Setup Wizard starts automatically.
3
2. Select Setup Wizard.
3. Read the Welcome page, make sure your Pocket PC is not yet
connected to your computer, and select Next.
4. The Setup Wizard scans your system and recommends
programs for you to load. If the Setup Wizard detects an
earlier version of Microsoft Outlook installed on your
personal computer, it suggests installing Outlook 2002. If you
want to synchronize your calendar, contacts, inbox, notes,
and/or tasks, it is recommended that you allow the Setup
Wizard to install Outlook 2002. Earlier versions (such as
Microsoft Outlook Express) will not work with ActiveSync
and the Pocket PC.
5. Likewise, the Setup Wizard scans your system to detect
earlier versions of Windows Media Player and HP Image
Zone. It is recommended that you allow the Wizard to install
these programs in order to take advantage of all functions on
your Pocket PC.
6. When the Set Up Microsoft ActiveSync window displays,
click Next.
4
7. When the Select Installation Folder for Microsoft
ActiveSync window displays, accept the default location
offered, or select Change... to specify a different location.
8. When the File Download window displays, click Open.
5
You will know ActiveSync installed successfully when you see
the Set Up a Partnership screen. Proceed to the next section,
“How Do I Create an ActiveSync Partnership?”
Note: If you are having trouble installing ActiveSync and have
firewall software installed, try disabling the firewall software
during ActiveSync installation and enabling it again after
installation is complete. If you are connected to a corporate
firewall, contact your IT Administrator for assistance.
How Do I Create an ActiveSync
Partnership?
A Microsoft ActiveSync partnership allows your HP iPAQ Pocket
PC and your personal computer to communicate with each other.
To synchronize your Pocket PC and your personal computer, you
must first create a partnership using ActiveSync. You only need
to create a partnership once.
These instructions give information on creating a basic
partnership. Other partnership options are available, and
instructions can be found in Chapter 2, “Synchronizing with Your
Computer,” of the User’s Guide located on the Companion CD.
To create an ActiveSync partnership between your Pocket PC and
your personal computer:
1. When the Get Connected screen is displayed during
ActiveSync installation, connect the HP Desktop Cradle to
your personal computer by attaching the free end of either the
USB cable or the serial cable to either the USB port or the
serial port on your personal computer. Then connect one end
of the AC Adapter to the cradle and the other end to an
electrical outlet.
2. Turn on your Pocket PC by pressing the Power button, then
insert it into the desktop cradle.
6
3. When the Set Up a Partnership screen displays, select
Standard Partnership and click Next.
4. When the New Partnership screen displays, select
Synchronize with this desktop computer, then click Next.
7
5. When the Select Number of Partnerships screen displays,
choose whether you want to synchronize with one computer
or two (e.g., home and office).
6. When the Select Synchronization Settings screen displays,
check the items you want to synchronize between your
Pocket PC and your personal computer.
7. When the Setup Complete screen displays, click Finish.
ActiveSync immediately begins synchronizing.
8
Do you want to learn more about:
■ setting up a guest partnership?
■ setting up a partnership with a server?
■ setting up a partnership with two computers?
■ setting up a partnership for two handheld devices?
Refer to the Microsoft Pocket PC 2003 Web site at
www.microsoft.com/windowsmobile/resources/support/pocketpc.
Select your region, your device, and your operating system; then click
the Get Support button. Under Support Topics on the left side of the
window, select ActiveSync.
9
How Do I Synchronize My Pocket PC to
a Personal Computer?
Synchronizing your Pocket PC and your personal computer
allows you to keep the same information (such as calendar,
contacts, and e-mails) in both places, making it available when
you work on your personal computer or when you take your
Pocket PC on the go. There are several ways to synchronize your
Pocket PC with your personal computer:
■ HP Desktop Cradle (not included with all models)
■ Autosync cable (not included with all models)
■ Bluetooth
■ Infrared
■ Wi-Fi and a server
To synchronize your personal computer and your Pocket PC
using the desktop cradle:
1. Be sure ActiveSync is installed on your personal computer.
Refer to “How Do I Install Microsoft ActiveSync?” earlier in
this document for more information.
2. Plug the AC Adapter into an electrical outlet and connect the
other end of the AC Adapter to the AC connector on the
desktop cradle.
3. Slide the bottom of your Pocket PC into the desktop cradle
and push firmly to seat it.
CAUTION: To avoid damaging your Pocket PC or the cradle, check to
be sure the Pocket PC and cradle connectors are properly aligned
before pushing the Pocket PC into the HP Desktop Cradle.
4. Connect the USB Cable to the USB port on your computer.
Synchronization begins automatically.
10
To synchronize your personal computer and your Pocket PC
using the autosync cable:
1. Be sure ActiveSync is installed on your personal computer.
Refer to “How Do I Install Microsoft ActiveSync?” earlier in
this document for more information.
2. Plug the AC Adapter into an electrical outlet, then connect
the other end of the AC Adapter to the AC connector on the
autosync cable.
3. Connect the 22-pin connector on the autosync cable to the
universal sync connector on the bottom of your iPAQ Pocket
PC.
Ä
CAUTION: To avoid damaging your Pocket PC or the autosync cable,
be sure the Pocket PC and cable connectors are properly aligned before
pushing the cable into the universal sync connector.
4. Connect the other end of the autosync cable to the USB port
on your computer. Synchronization begins automatically.
Ä
Note: If you must log onto a server such as your company’s
Virtual Private Network, you may receive a message from
ActiveSync telling you it is unable to synchronize. You must first
log onto the server for ActiveSync to synchronize.
If ActiveSync does not begin synchronizing, start it manually:
On your personal computer, open ActiveSync by clicking from
the Start menu > Programs > Microsoft ActiveSync > Sync.
Occasionally when attempting to synchronize to a personal
computer, you might receive an “Unable to Detect Device” error
message. This usually means your desktop cradle is not properly
connected to the synchronization cable, or your Pocket PC is not
seated firmly in the desktop cradle.
11
If you get this error:
1. Make sure the USB connector on the synchronization cable is
securely connected to your desktop cradle and your personal
computer.
2. Make sure that your Pocket PC is connected to the
communications port in the desktop cradle.
Once the connection issue is resolved, ActiveSync begins
synchronizing automatically.
To find out how to resolve other error messages, see Chapter 12,
“Troubleshooting,” in the User’s Guide located on the
Companion CD.
Do you want to learn more about:
■ synchronizing using Bluetooth?
■ synchronizing using Infrared?
■ synchronizing using Wi-Fi and a server?
Refer to the User’s Guide on the Companion CD.
12
How Do I Synchronize My Messaging,
Contacts, or Calendar?
If you did not previously set up your Messaging, Contacts, or
Calendar to synchronize with your Pocket PC when ActiveSync
was first loaded, you can set it or remove the setting whenever
you want.
To synchronize a new selection with your Pocket PC:
1. Double-click the Microsoft ActiveSync icon in the system
tray of your personal computer.
2. In the ActiveSync Window, click Options > Sync Options
tab.
3. On the Sync Options page, check the items you want
synchronized and uncheck those you do not want
synchronized.
Note: It is recommended that you check the Synchronize mobile
device clock upon connecting so your Pocket PC and your
personal computer always agree on the date and time. If this box
is not checked, files can accidentally be overwritten during
synchronization due to differences in dates and times on the files.
4. Under the Schedule tab, choose whether you want to
synchronize Continuously, On connection, or Manually. If
necessary, you can also select options for scheduling
synchronization with a server, or using a wireless connection.
5. Click OK to save the settings and minimize the ActiveSync
window.
6. The items selected automatically synchronize with the Pocket
PC when it is inserted in the HP Desktop Cradle and the
computer is turned on.
13
How Do I Troubleshoot Outlook Errors
When Attempting to Synchronize
Messaging, Contacts, or Calendar?
When synchronizing, you may receive various error messages.
For answers to troubleshooting these errors, refer to the Microsoft
Windows Mobile 2003 Web site at
www.microsoft.com/windowsmobile/resources/support/pocketpc.
Select your region, your device, and your operating system; then
click the Get Support button. Select the Support Topic that best
describes the error message you received.
How Do I Find the Product ID and
Serial Number of My Pocket PC?
The Product ID and Serial Number for your iPAQ Pocket PC can
be found on the label under the battery or in the Asset Viewer
program. It is recommended that you have this information
available before contacting HP Customer Support, particularly if
you are calling for in-warranty support.
Option A: Locating the Product ID and Serial
Number in Asset Viewer
To use Asset Viewer to locate the Product ID and Serial Number:
1. Tap Start > Settings > System tab > HP Asset Viewer.
2. To locate the Product ID, tap System.
3. To locate the Serial Number, tap Identity.
14
Option B: Viewing the label
To use the label under the battery to locate the Product ID and
Serial Number:
1. Remove the battery cover by pressing the battery button down
1, then swinging the door up and removing it 2.
2. Remove the battery by lifting the left side of the battery up,
then removing it from the unit.
15
3. The label containing the Product ID and the Serial Number is
beneath the battery.
Ä
CAUTION: Because most of the applications and data you install on
your iPAQ Pocket PC are held in memory (RAM), you need to reinstall
them if the battery completely discharges or if the battery is removed
from the unit for extended periods of time.
You do not need to reinstall applications and data installed in the
iPAQ File Store folder because they are saved in ROM.
16
How Do I Manage Available Storage?
Your Pocket PC normally manages storage for you by moving
available space back and forth between storage memory (memory
used to store data and document files) and program memory
(memory used to run programs) as needed. If your Pocket PC is
running low on memory, there are a variety of ways you can
manage storage space to maximize the memory capacity of your
Pocket PC. You can choose any or all of the options below.
Option A: Changing Storage Settings
Manually
To temporarily change the storage settings manually:
1. On your Pocket PC, tap Start > Settings > System tab >
Memory.
2. Use the stylus to slide the Storage/Program bar as necessary.
3. Tap OK to save your changes.
Shortcut: If you have set your Pocket PC to display the
TodayPanel Lite on the Today screen, tap the Memory icon
located halfway down the Today screen to change your memory
settings.
Option B: Stopping Running Programs
To stop programs that are running in the background:
1. Tap Start > Settings > System tab > Memory > Running
Programs tab.
2. Select one or more of the programs in the Running Program
List.
17
3. Tap Stop > OK.
Shortcut: If you have set your Pocket PC to display the
TodayPanel Lite on the Today screen, tap the Memory icon
located halfway down the Today screen and tap the Running
Programs tab.
Option C: Removing Unused Programs
To permanently uninstall programs you have installed yourself:
1. Tap Start > Settings > System tab > Remove Programs.
2. Select a program to remove.
3. Tap Remove > OK.
Option D: Using iPAQ File Store
You can install programs and save files to the iPAQ File Store
folder, which is accessed from File Explorer on your iPAQ
Pocket PC.
Programs and files stored in iPAQ File Store are held in ROM and
are saved if you perform a full reset of your iPAQ Pocket PC or if
the battery discharges completely.
CAUTION: If you have HP ProtectTools enabled and forget your PIN
or password, resetting the unit will result in loss of data stored in
iPAQ File Store. For more information on HP ProtectTools, refer to
Chapter 7, “Using Security Features,” in the User’s Guide located on
the Companion CD.
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