Color LaserJet Enterprise M552
Color LaserJet Enterprise M553
Color LaserJet Enterprise MFP M577
Troubleshooting Manual
M553n |
M552dn |
M553x |
|
M553dn |
|
M577dn |
M577f |
M577c |
|
|
M577z |
www.hp.com/support/colorlj552
www.hp.com/support/colorlj553
www.hp.com/support/colorljM577MFP
For printer part removal and part number information, see the Repair Manual.
HP Color LaserJet Enterprise M553, HP Color LaserJet Enterprise M552, and HP Color LaserJet Enterprise MFP M577
Troubleshooting Manual
Copyright and License
© Copyright 2015 HP Development Company,
L.P.
Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Edition 1, 11/2015
Trademark Credits
Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.
Conventions used in this guide
TIP: Helpful hints or shortcuts.
NOTE: Information that explains a concept or how to complete a task.
Reinstallation tip: Reinstallation helpful hints, shortcuts, or considerations.
IMPORTANT: Information that help the user to avoid potential printer error conditions.
CAUTION: Procedures that the user must follow to avoid losing data or damaging the printer.
WARNING! Procedures that the user must follow to avoid personal injury, catastrophic loss of data, or extensive damage to the printer.
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Conventions used in this guide |
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For additional service and support information
HP service personnel, go to the Service Access Work Bench (SAW) at http://h41302.www4.hp.com/km/saw/ home.do.
Channel partners, go to HP Channel Services Network (CNS) at https://h30125.www3.hp.com/hpcsn. At these locations, find information on the following topics:
●Install and configure
●Printer specifications
●Up-to-date control panel message (CPMD) troubleshooting
●Solutions for printer issues and emerging issues
●Remove and replace part instructions and videos
●Service advisories
●Warranty and regulatory information
To access HP PartSurfer information from any mobile device, go to http://partsurfermobile.hp.com/ or scan the Quick Response (QR) code below.
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For additional service and support information |
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Table of contents
1 Theory of operation ....................................................................................................................................... |
1 |
For additional service and support ........................................................................................................................ |
2 |
Basic operation ...................................................................................................................................................... |
3 |
Sequence of operation ........................................................................................................................ |
5 |
Formatter-control system ..................................................................................................................................... |
7 |
Sleep mode .......................................................................................................................................... |
7 |
Printer job language (PJL) ................................................................................................................... |
8 |
Printer management language (PML) ................................................................................................. |
8 |
Control panel ....................................................................................................................................... |
8 |
Easy-access USB port .......................................................................................................................... |
9 |
Wireless ............................................................................................................................................... |
9 |
Near field communication (NFC) .......................................................................................................... |
9 |
CPU ....................................................................................................................................................... |
9 |
Input/output (I/O) ................................................................................................................................ |
9 |
Memory ................................................................................................................................................ |
9 |
Firmware ......................................................................................................................... |
10 |
Nonvolatile random access memory (NVRAM) ............................................................... |
10 |
Random access memory (RAM) ...................................................................................... |
10 |
HP Memory Enhancement technology (MEt) .................................................................. |
10 |
Engine-control system ........................................................................................................................................ |
11 |
DC controller ...................................................................................................................................... |
12 |
Motors ............................................................................................................................. |
13 |
Fans ................................................................................................................................. |
14 |
Solenoids ......................................................................................................................... |
14 |
Clutches ........................................................................................................................... |
14 |
Switches .......................................................................................................................... |
14 |
Sensors ........................................................................................................................... |
16 |
Low-voltage power supply ................................................................................................................ |
18 |
Low-voltage power supply voltages description ........................................................... |
19 |
Over-current/over-voltage protection ........................................................................... |
19 |
Sleep mode operation ..................................................................................................... |
19 |
Low-voltage power supply failure detection ................................................................. |
20 |
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Low-voltage power supply functions ............................................................................. |
20 |
High-voltage power supply ............................................................................................................... |
20 |
High-voltage power supply circuits ................................................................................ |
21 |
Fuser bias ........................................................................................................................ |
22 |
Fuser control ..................................................................................................................................... |
22 |
Fuser circuits ................................................................................................................... |
22 |
Fuser control functions ................................................................................................... |
24 |
Fuser temperature control ............................................................................................. |
24 |
Fuser heater protection .................................................................................................. |
26 |
Fuser unit life detection .................................................................................................. |
26 |
Fuser identification ......................................................................................................... |
26 |
Engine laser/scanner system .............................................................................................................................. |
27 |
Laser/scanner failure detection ........................................................................................................ |
28 |
Safety ................................................................................................................................................ |
28 |
Image-formation process ................................................................................................................. |
29 |
Step 1: Pre-exposure ...................................................................................................... |
35 |
Step 2: Primary charging ................................................................................................ |
35 |
Step 3: Laser-beam exposure ......................................................................................... |
36 |
Step 4: Development ...................................................................................................... |
36 |
Step 5: Primary transfer ................................................................................................. |
37 |
Step 6: Secondary transfer ............................................................................................. |
37 |
Step 7: Separation ........................................................................................................... |
38 |
Step 8: Fusing .................................................................................................................. |
38 |
Step 9: ITB cleaning ......................................................................................................... |
39 |
Step 10: Drum cleaning ................................................................................................... |
39 |
Toner cartridges ................................................................................................................................ |
40 |
Design ............................................................................................................................. |
40 |
Memory chip .................................................................................................................... |
42 |
Toner seal ........................................................................................................................ |
42 |
Toner level and cartridge life detection .......................................................................... |
42 |
Developing unit engagement and disengagement control ........................................... |
42 |
Cartridge Authentication Technology (CAT) ................................................................... |
43 |
Authentication .............................................................................................. |
44 |
Anti-theft ...................................................................................................... |
44 |
Intermediate transfer belt (ITB) unit ................................................................................................. |
45 |
Primary-transfer roller engagement and disengagement control ................................ |
45 |
ITB unit detection ............................................................................................................ |
47 |
ITB cleaning mechanism ................................................................................................. |
48 |
Secondary transfer roller functions ............................................................................... |
48 |
Calibration ....................................................................................................................... |
49 |
Pickup, feed, and delivery system ....................................................................................................................... |
50 |
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Photo sensors and switches ............................................................................................................. |
51 |
Motors, clutches, and solenoids ........................................................................................................ |
53 |
Tray 1 (multipurpose)/Tray 2 (base printer) ..................................................................................... |
54 |
Tray 1 paper pickup and feed ......................................................................................... |
54 |
Tray 2 paper presence detection .................................................................................... |
55 |
Tray 2 lift operation ........................................................................................................ |
55 |
Tray 2 paper pickup ......................................................................................................... |
56 |
Tray 2 multiple-feed prevention ..................................................................................... |
56 |
Tray 2 presence detection .............................................................................................. |
57 |
Tray 2 skew feed prevention ........................................................................................... |
57 |
Tray 2 media type detection ........................................................................................... |
58 |
Feed speed control .......................................................................................................... |
59 |
Duplexing unit (M552dn, M553dn, M553x, and M577 only) ............................................................ |
60 |
Duplexing reverse and duplex feed control ................................................................... |
60 |
Jam detection/prevention ................................................................................................................. |
60 |
Fuser wrapping jam detection ........................................................................................ |
62 |
Loop control .................................................................................................. |
62 |
Pressure roller pressurization and depressurization control ...................... |
63 |
Input accessories ................................................................................................................................................. |
65 |
Trays 3-5 ........................................................................................................................................... |
65 |
Trays 3-5 driver PCA ....................................................................................................... |
65 |
Trays 3-5 motor control .................................................................................................. |
66 |
Trays 3-5 electrical components .................................................................................... |
66 |
Trays 3-5 paper pickup ................................................................................................... |
67 |
Trays 3-5 multiple feed prevention ................................................................................ |
67 |
Trays 3-5 tray presence detection .................................................................................. |
67 |
Trays 3-5 tray lift operation ........................................................................................... |
68 |
Trays 3-5 jam detection .................................................................................................. |
69 |
Scanning and image capture system (M577) ...................................................................................................... |
70 |
Document feeder system (M577) ........................................................................................................................ |
71 |
Document feed system ..................................................................................................................... |
71 |
Sensors in the document feeder ....................................................................................................... |
71 |
Document feeder paper path ............................................................................................................ |
72 |
Document feeder simplex operation ................................................................................................ |
73 |
Document feeder e-duplex operation .............................................................................................. |
74 |
Deskew operation .............................................................................................................................. |
74 |
Document feeder hinges ................................................................................................................... |
75 |
2 Solve problems ............................................................................................................................................ |
77 |
For additional service and support ..................................................................................................................... |
78 |
Solve problems checklist ..................................................................................................................................... |
79 |
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Solve problems checklist ................................................................................................................... |
79 |
Print the configuration page ............................................................................................................. |
84 |
Print menu map ................................................................................................................................. |
84 |
Print current settings pages ............................................................................................................. |
85 |
Print event log ................................................................................................................................... |
86 |
Pre-boot menu options ..................................................................................................................... |
88 |
Remote Admin ................................................................................................................. |
98 |
Required software and network connection ................................................ |
98 |
Connect a remote connection .................................................................... |
100 |
Disconnect a remote connection ................................................................ |
104 |
Troubleshooting process ................................................................................................................................... |
107 |
Determine the problem source ....................................................................................................... |
107 |
Pre-troubleshooting checklist ...................................................................................... |
107 |
Troubleshooting owchart ........................................................................................... |
108 |
Power subsystem ............................................................................................................................ |
109 |
Power-on checks ........................................................................................................... |
109 |
Power-on troubleshooting overview ......................................................... |
109 |
Control panel checks ....................................................................................................................... |
113 |
Control-panel diagnostics ............................................................................................ |
113 |
Touchscreen diagnostic mode (M553x and M577) .................................... |
113 |
Control-panel system diagnostics (M553x and M577) .............................. |
118 |
Control panel diagnostic owcharts (M553x and M577) ............................................. |
133 |
Touchscreen black, white, or dim (no image) ............................................ |
134 |
Touchscreen is slow to respond or requires multiple presses to |
|
respond ....................................................................................................... |
135 |
Touchscreen has an unresponsive zone .................................................... |
136 |
No control panel sound .............................................................................. |
137 |
Home button is unresponsive .................................................................... |
138 |
Hardware integration pocket (HIP) is not functioning (control panel |
|
functional) .................................................................................................. |
139 |
Tools for troubleshooting .................................................................................................................................. |
140 |
Individual component diagnostics .................................................................................................. |
140 |
Tools for troubleshooting: LED diagnostics ................................................................. |
140 |
Understand lights on the formatter ........................................................... |
140 |
Tools for troubleshooting: Engine diagnostics ............................................................ |
143 |
Engine test button ...................................................................................... |
143 |
Defeating interlocks ................................................................................... |
145 |
Disable cartridge check .............................................................................. |
147 |
Tools for troubleshooting: Paper path and sensor diagnostic tests ........................... |
148 |
Paper path test ........................................................................................... |
148 |
Paper path sensors test ............................................................................. |
149 |
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Manual sensor tests ................................................................................... |
151 |
Tray/bin manual sensor test ...................................................................... |
153 |
Tools for troubleshooting: Print/stop test ................................................................... |
154 |
Tools for troubleshooting: Component tests ............................................................... |
156 |
Individual component diagnostics (special-mode test) ............................ |
156 |
Tools for troubleshooting: Scanner tests (M577 only) ................................................ |
158 |
Scanner tests .............................................................................................. |
158 |
Diagrams ......................................................................................................................................... |
160 |
Diagrams: Block diagrams ............................................................................................ |
161 |
Sensors and switches ................................................................................. |
161 |
Cross section diagrams .............................................................................. |
163 |
Diagrams: Printed circuit assembly (PCA) connector locations ................................... |
164 |
DC controller PCA ........................................................................................ |
165 |
Formatter PCA (M552 and M553) ............................................................... |
167 |
Formatter PCA (M577) ................................................................................ |
168 |
1x550-sheet paper feeder PCA .................................................................. |
169 |
Scanner control board PCA ......................................................................... |
170 |
Diagrams: External plug and port locations ................................................................. |
171 |
Diagrams: Locations of major assemblies ................................................................... |
172 |
Main assemblies (printer base) .................................................................. |
172 |
Printed circuit assembly (PCA) locations ................................................... |
175 |
Diagrams: General timing chart ................................................................................... |
176 |
Diagrams: General circuit diagrams ............................................................................. |
177 |
Internal test and information pages ............................................................................................... |
180 |
Print a configuration page ............................................................................................ |
180 |
HP embedded Jetdirect page ..................................................................... |
182 |
Finding important information on the configuration pages ..................... |
183 |
Print a cleaning page .................................................................................................... |
184 |
Enable and configure auto cleaning ........................................................... |
184 |
Control-panel menus ...................................................................................................................... |
185 |
Administration menu .................................................................................................... |
185 |
Reports menu ............................................................................................. |
185 |
General Settings menu ............................................................................... |
187 |
Copy Settings menu (M577 only) ............................................................... |
201 |
Scan/Digital Send Settings menu (M577 only) .......................................... |
209 |
Fax Settings menu (M577 only) ................................................................. |
219 |
General Print Settings menu ...................................................................... |
232 |
Default Print Options menu ....................................................................... |
235 |
Display Settings menu ............................................................................... |
237 |
Manage Supplies menu .............................................................................. |
239 |
Manage Trays menu ................................................................................... |
244 |
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Network Settings menu ............................................................................. |
246 |
Troubleshooting menu ............................................................................... |
257 |
Device Maintenance menu ............................................................................................ |
260 |
Backup/Restore menu ................................................................................ |
260 |
Calibration/Cleaning menu (M577 only) .................................................... |
260 |
USB Firmware Upgrade menu .................................................................... |
263 |
HP FutureSmart Level menu ...................................................................... |
263 |
Service menu .............................................................................................. |
263 |
Control panel message document (CPMD) ..................................................................................... |
264 |
Control-panel message types ...................................................................................... |
264 |
Control-panel messages and event log entries ........................................................... |
264 |
10.XX.YZ Error Messages ........................................................................... |
264 |
11.XX.YZ Error Messages ........................................................................... |
273 |
13.XX.YZ Error Messages ........................................................................... |
273 |
20.XX.YZ Error Messages ........................................................................... |
294 |
30.XX.YZ Error Messages ........................................................................... |
295 |
31.XX.YZ Error Messages ........................................................................... |
302 |
32.XX.YX and 33.XX.YZ Error Messages .................................................... |
309 |
40.XX.YZ Error Messages ........................................................................... |
317 |
41.XX.YZ Error Messages ........................................................................... |
318 |
42.XX.YZ Error Messages ........................................................................... |
326 |
44.XX.XX Error Messages ........................................................................... |
326 |
47.XX.XX Error Messages ........................................................................... |
328 |
48.XX.YY Error Messages ........................................................................... |
331 |
49.XX.YY Error Messages ........................................................................... |
331 |
50.WX.YZ Error Messages .......................................................................... |
332 |
51.XX.YZ, 52.XX.YZ Error Messages .......................................................... |
338 |
54.XX.YZ Error Messages ........................................................................... |
338 |
55.XX.YZ, 56.XX.YZ Error Messages .......................................................... |
340 |
57.XX.YZ Error Messages ........................................................................... |
342 |
58.XX.YZ Error Messages ........................................................................... |
343 |
59.XX.YZ Error Messages ........................................................................... |
345 |
60.00.0Y, 62.00.00 Error Messages ........................................................... |
348 |
70.XX.YY Error Messages ........................................................................... |
348 |
80.WX.YZ, 81.WX.YZ, 82.WX.YZ Error Messages ....................................... |
349 |
90.XX.YY error messages ........................................................................... |
350 |
98.0X.0Y Error Messages ........................................................................... |
351 |
99.XX.YY Error Messages ........................................................................... |
352 |
Alpha Error Messages ................................................................................. |
359 |
Tools for troubleshooting: Event log messages .......................................................... |
389 |
Print or view an event log ........................................................................... |
390 |
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Clear the event log ..................................................................................... |
391 |
Solve image-quality problems .......................................................................................................................... |
392 |
Improve print quality ...................................................................................................................... |
392 |
Color band test .............................................................................................................. |
392 |
Repetitive image defect ruler ....................................................................................... |
393 |
Use a ruler to measure between repetitive defects .................................. |
394 |
Print-quality troubleshooting pages ............................................................................ |
397 |
Print-quality assessment page .................................................................................... |
401 |
Print from a different software program ..................................................................... |
402 |
Check the paper-type setting for the print job ............................................................ |
403 |
Check toner-cartridge status ....................................................................................... |
403 |
Clean the printer ........................................................................................................... |
404 |
Print a cleaning page .................................................................................. |
404 |
Visually inspect the toner cartridge or cartridges ....................................................... |
404 |
Check paper and the printing environment ................................................................. |
405 |
Calibrate the printer ...................................................................................................... |
405 |
Use manual print modes ............................................................................................... |
406 |
Image defects table ...................................................................................................... |
409 |
Clean the printer ................................................................................................................................................ |
417 |
Clean the paper path ....................................................................................................................... |
417 |
Print a cleaning page ....................................................................................................................... |
417 |
Clean the Tray 1 rollers ................................................................................................................... |
418 |
Step 1: Remove the Tray 1 pickup roller ....................................................................... |
418 |
Step 2: Remove the Tray 1 separation roller ................................................................ |
420 |
Step 3: Clean the Tray 1 rollers ..................................................................................... |
422 |
Step 4: Install the Tray 1 separation roller ................................................................... |
423 |
Step 5: Install the Tray 1 pickup roller .......................................................................... |
426 |
Clean the Tray 2-X rollers ................................................................................................................ |
429 |
Step 1: Remove the Tray 2-X paper pickup roller assembly ........................................ |
429 |
Step 2: Remove the Tray 2-X separation roller ............................................................ |
432 |
Step 3: Clean the Tray 2-X rollers ................................................................................. |
434 |
Step 4: Install the Tray 2-X separation roller ............................................................... |
434 |
Step 5: Install the Tray 2-X paper pickup roller assembly ........................................... |
436 |
Check the scanner glass for dirt and smudges (M577 only) .......................................................... |
439 |
Clean the pickup rollers and separation pad in the document feeder (M577 only) ....................... |
442 |
Solve paper handling problems ........................................................................................................................ |
444 |
Printer feeds incorrect page size .................................................................................................... |
444 |
Printer pulls from incorrect tray ..................................................................................................... |
444 |
Printer will not duplex or duplexes incorrectly ............................................................................... |
444 |
Paper does not feed from Tray 2-X ................................................................................................. |
445 |
Output is curled or wrinkled ............................................................................................................ |
445 |
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Printer does not pick up paper or misfeeds .................................................................................... |
446 |
The printer does not pick up paper .............................................................................. |
446 |
The printer picks up multiple sheets of paper ............................................................. |
447 |
Paper does not feed automatically .............................................................................. |
447 |
Clear paper jams .............................................................................................................................. |
447 |
Paper path jam sensor locations .................................................................................. |
448 |
Auto-navigation for clearing jams ................................................................................ |
449 |
Experiencing frequent or recurring paper jams? ......................................................... |
449 |
Clear paper jams in the document feeder .................................................................... |
451 |
Clear paper jams in Tray 1 ............................................................................................ |
454 |
Clear paper jams in Tray 2 ............................................................................................ |
456 |
Clear paper jams in the optional 550-sheet trays ....................................................... |
460 |
Clear paper jams in the right door and the fuser area ................................................. |
465 |
Clear paper jams in the output bin ............................................................................... |
470 |
Change jam recovery .................................................................................................... |
471 |
Solve performance problems ............................................................................................................................ |
472 |
Factors affecting print performance ............................................................................................... |
472 |
Print speeds ..................................................................................................................................... |
473 |
The printer does not print or it prints slowly .................................................................................. |
473 |
The printer prints slowly ................................................................................................................. |
474 |
Solve connectivity problems ............................................................................................................................. |
475 |
Solve USB connection problems ..................................................................................................... |
475 |
Solve wired network problems ....................................................................................................... |
475 |
Poor physical connection .............................................................................................. |
475 |
The computer is using the incorrect IP address for the product .................................. |
475 |
The computer is unable to communicate with the product ......................................... |
476 |
The product is using incorrect link and duplex settings for the network .................... |
476 |
New software programs might be causing compatibility problems ........................... |
476 |
The computer or workstation might be set up incorrectly .......................................... |
476 |
The product is disabled, or other network settings are incorrect ............................... |
476 |
Service mode functions ..................................................................................................................................... |
477 |
Service menu ................................................................................................................................... |
477 |
Printer resets ................................................................................................................................... |
479 |
Restore factory-set defaults ........................................................................................ |
479 |
Restore the service ID ................................................................................................... |
479 |
Printer cold reset .......................................................................................................... |
480 |
Format Disk and Partial Clean functions ........................................................................................ |
482 |
Active and repository firmware locations .................................................................... |
482 |
Partial Clean .................................................................................................................. |
482 |
Execute a Partial Clean ............................................................................... |
483 |
Format Disk ................................................................................................................... |
483 |
xiv |
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|
Execute a Format Disk ................................................................................ |
484 |
Firmware upgrades ............................................................................................................................................ |
|
486 |
Determine the installed revision of firmware ................................................................................. |
487 |
|
Perform a firmware upgrade .......................................................................................................... |
488 |
|
HP Embedded Web Server ............................................................................................ |
488 |
|
USB |
ash drive (Pre-boot menu) .................................................................................. |
489 |
USB |
ash drive (control-panel menu) .......................................................................... |
491 |
Solve email problems ........................................................................................................................................ |
|
492 |
Cannot connect to the email server ................................................................................................ |
492 |
|
Validate the SMTP gateway (Windows) .......................................................................................... |
492 |
|
Validate the LDAP gateway (Windows) ........................................................................................... |
492 |
|
Appendix A Printer specifications .................................................................................................................. |
|
493 |
Printer dimensions ............................................................................................................................................ |
|
494 |
Printer space requirements ............................................................................................................................... |
|
499 |
Power consumption, electrical specifications, and acoustic emissions ........................................................... |
499 |
|
Operating-environment range .......................................................................................................................... |
499 |
|
Certificates of Volatility ..................................................................................................................................... |
|
500 |
Index ........................................................................................................................................................... |
|
505 |
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xvi |
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List of tables
Table 1-1 Sequence of operation .......................................................................................................................................... |
5 |
|
Table 1-2 |
Motors ................................................................................................................................................................. |
13 |
Table 1-3 |
Fans ..................................................................................................................................................................... |
14 |
Table 1-4 |
Solenoids ............................................................................................................................................................ |
14 |
Table 1-5 |
Clutches .............................................................................................................................................................. |
14 |
Table 1-6 |
Switches .............................................................................................................................................................. |
14 |
Table 1-7 |
Sensors ............................................................................................................................................................... |
16 |
Table 1-8 Converted DC voltages ....................................................................................................................................... |
19 |
|
Table 1-9 Low-voltage power supply functions ................................................................................................................. |
20 |
|
Table 1-10 High-voltage power supply circuits ................................................................................................................. |
21 |
|
Table 1-11 Fuser components ............................................................................................................................................ |
23 |
|
Table 1-12 Low-voltage power supply functions ............................................................................................................... |
24 |
|
Table 1-13 |
Motors ............................................................................................................................................................... |
31 |
Table 1-14 |
Sensors ............................................................................................................................................................. |
32 |
Table 1-15 Image formation process ................................................................................................................................. |
33 |
|
Table 1-16 Primary-transfer roller engagement states .................................................................................................... |
45 |
|
Table 1-17 Secondary transfer roller functions ................................................................................................................. |
48 |
|
Table 1-18 |
Calibration functions ........................................................................................................................................ |
49 |
Table 1-19 Photo sensors and switches ............................................................................................................................. |
51 |
|
Table 1-20 Motors, clutches, and solenoids ....................................................................................................................... |
53 |
|
Table 1-21 Print mode and feed speed .............................................................................................................................. |
59 |
|
Table 1-22 Jams that the printer detects ........................................................................................................................... |
61 |
|
Table 1-23 Trays 3-5 motor control ................................................................................................................................... |
66 |
|
Table 1-24 Tray 3-5 electrical components ....................................................................................................................... |
66 |
|
Table 1-25 Pickup feed components (1x550-sheet paper feeder) .................................................................................... |
67 |
|
Table 1-26 Document feeder sensors ................................................................................................................................ |
72 |
|
Table 1-27 Document feeder paper path ........................................................................................................................... |
72 |
|
Table 2-1 Pre-boot menu options (1 of 7) .......................................................................................................................... |
91 |
|
Table 2-2 Pre-boot menu options (2 of 7) .......................................................................................................................... |
92 |
|
Table 2-3 Pre-boot menu options (3 of 7) .......................................................................................................................... |
93 |
|
Table 2-4 Pre-boot menu options (4 of 7) .......................................................................................................................... |
94 |
|
Table 2-5 Pre-boot menu options (5 of 7) .......................................................................................................................... |
94 |
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xvii |
Table 2-6 Pre-boot menu options (6 of 7) .......................................................................................................................... |
95 |
|
Table 2-7 Pre-boot menu options (7 of 7) .......................................................................................................................... |
96 |
|
Table 2-8 |
Troubleshooting owchart ............................................................................................................................... |
108 |
Table 2-9 Heartbeat LED, product initialization ............................................................................................................... |
141 |
|
Table 2-10 Heartbeat LED, product operational .............................................................................................................. |
142 |
|
Table 2-11 Paper-path sensors diagnostic tests ............................................................................................................. |
149 |
|
Table 2-12 Manual sensor diagnostic tests ..................................................................................................................... |
152 |
|
Table 2-13 Tray/bin manual sensors ................................................................................................................................ |
154 |
|
Table 2-14 Component test details .................................................................................................................................. |
157 |
|
Table 2-15 Printer base, sensors and switches block diagram ....................................................................................... |
161 |
|
Table 2-16 1x550-sheet paper feeder, sensors and switches block diagram ................................................................ |
162 |
|
Table 2-17 Document feeder, sensors block diagram ..................................................................................................... |
162 |
|
Table 2-18 Printer base cross section diagram ................................................................................................................ |
163 |
|
Table 2-19 1x550-sheet paper feeder cross section diagram ........................................................................................ |
164 |
|
Table 2-20 DC controller PCA ............................................................................................................................................ |
165 |
|
Table 2-21 Formatter PCA ................................................................................................................................................ |
167 |
|
Table 2-22 Formatter PCA ................................................................................................................................................ |
168 |
|
Table 2-23 1x550-sheet paper feeder PCA ...................................................................................................................... |
169 |
|
Table 2-24 Scan control board PCA .................................................................................................................................. |
170 |
|
Table 2-25 External plug and port locations .................................................................................................................... |
171 |
|
Table 2-26 Main assemblies, printer base (1 of 2) ........................................................................................................... |
172 |
|
Table 2-27 Main assemblies, printer base (2 of 2) ........................................................................................................... |
173 |
|
Table 2-28 PCA locations (printer base) ........................................................................................................................... |
175 |
|
Table 2-29 |
Configuration page ......................................................................................................................................... |
181 |
Table 2-30 HP embedded Jetdirect page ......................................................................................................................... |
182 |
|
Table 2-31 Important information on the configuration pages ...................................................................................... |
183 |
|
Table 2-32 Reports menu ................................................................................................................................................. |
185 |
|
Table 2-33 General Settings menu ................................................................................................................................... |
187 |
|
Table 2-34 Copy Settings menu (M577 only) ................................................................................................................... |
201 |
|
Table 2-35 Scan/Digital Send Settings menu (M577 only) .............................................................................................. |
209 |
|
Table 2-36 Fax Settings menu (M577 only) ..................................................................................................................... |
219 |
|
Table 2-37 General Print Settings menu .......................................................................................................................... |
232 |
|
Table 2-38 Default Print Options menu ........................................................................................................................... |
235 |
|
Table 2-39 Display Settings menu ................................................................................................................................... |
237 |
|
Table 2-40 Manage Supplies menu .................................................................................................................................. |
239 |
|
Table 2-41 Manage Trays menu ....................................................................................................................................... |
244 |
|
Table 2-42 Network Settings menu ................................................................................................................................. |
246 |
|
Table 2-43 Wireless Menu ................................................................................................................................................ |
246 |
|
Table 2-44 Embedded Jetdirect Menu .............................................................................................................................. |
246 |
|
Table 2-45 Troubleshooting menu ................................................................................................................................... |
257 |
|
Table 2-46 Backup/Restore menu .................................................................................................................................... |
260 |
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Table 2-47 Calibration/Cleaning menu (M577) ................................................................................................................ |
260 |
|
Table 2-48 Call out Cable identification ........................................................................................................................... |
295 |
|
Table 2-49 Call out Cable identification ........................................................................................................................... |
302 |
|
Table 2-50 Sample event log page ................................................................................................................................... |
389 |
|
Table 2-51 |
Repetitive defects .......................................................................................................................................... |
393 |
Table 2-52 Print modes under the Adjust Paper Types submenu ................................................................................... |
407 |
|
Table 2-53 Print modes under the Optimize submenu .................................................................................................... |
407 |
|
Table 2-54 Image defects table ........................................................................................................................................ |
409 |
|
Table 2-55 Printer feeds incorrect page size ................................................................................................................... |
444 |
|
Table 2-56 Printer pulls from incorrect tray .................................................................................................................... |
444 |
|
Table 2-57 Printer will not duplex (print 2-sided jobs) or duplexes incorrectly .............................................................. |
444 |
|
Table 2-58 Paper does not feed from Tray 2-X ................................................................................................................ |
445 |
|
Table 2-59 Output is curled or wrinkled ........................................................................................................................... |
445 |
|
Table 2-60 Paper does not feed automatically ................................................................................................................ |
447 |
|
Table 2-61 Printer base jam sensors ................................................................................................................................ |
448 |
|
Table 2-62 1x550-sheet paper-feeder jam sensors ........................................................................................................ |
449 |
|
Table 2-63 Document feeder, sensors block diagram ..................................................................................................... |
449 |
|
Table 2-64 Solve performance problems ......................................................................................................................... |
472 |
|
Table A-1 |
Operating-environment specifications ............................................................................................................ |
499 |
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xx |
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List of figures
Figure 1-1 Relationship between the main printer systems ............................................................................................... |
3 |
|
Figure 1-2 System block diagram ......................................................................................................................................... |
4 |
|
Figure 1-3 |
Engine-control system ...................................................................................................................................... |
11 |
Figure 1-4 DC controller block diagram .............................................................................................................................. |
12 |
|
Figure 1-5 Low-voltage power-supply circuit .................................................................................................................... |
18 |
|
Figure 1-6 High-voltage power supply circuits .................................................................................................................. |
21 |
|
Figure 1-7 Fuser components ............................................................................................................................................ |
23 |
|
Figure 1-8 Fuser temperature-control circuit .................................................................................................................... |
25 |
|
Figure 1-9 |
Laser/scanner system ....................................................................................................................................... |
27 |
Figure 1-10 Image-formation system ................................................................................................................................ |
30 |
|
Figure 1-11 |
Motors ............................................................................................................................................................. |
31 |
Figure 1-12 |
Sensors ............................................................................................................................................................ |
32 |
Figure 1-13 |
Image-formation process ............................................................................................................................... |
33 |
Figure 1-14 |
Pre-exposure .................................................................................................................................................. |
35 |
Figure 1-15 |
Primary charging ............................................................................................................................................. |
35 |
Figure 1-16 Laser-beam exposure ..................................................................................................................................... |
36 |
|
Figure 1-17 |
Development ................................................................................................................................................... |
36 |
Figure 1-18 |
Primary transfer .............................................................................................................................................. |
37 |
Figure 1-19 |
Secondary transfer ......................................................................................................................................... |
37 |
Figure 1-20 |
Separation ....................................................................................................................................................... |
38 |
Figure 1-21 |
Fusing .............................................................................................................................................................. |
38 |
Figure 1-22 |
ITB cleaning ..................................................................................................................................................... |
39 |
Figure 1-23 |
Drum cleaning ................................................................................................................................................. |
39 |
Figure 1-24 Toner cartridge system ................................................................................................................................... |
41 |
|
Figure 1-25 Developer roller engagement and disengagement control ........................................................................... |
43 |
|
Figure 1-26 |
ITB unit ............................................................................................................................................................ |
45 |
Figure 1-27 Three states of primary-transfer roller engagement and disengagement ................................................... |
46 |
|
Figure 1-28 ITB cleaning process ....................................................................................................................................... |
48 |
|
Figure 1-29 Pickup, feed, and delivery system .................................................................................................................. |
50 |
|
Figure 1-30 Photo sensors and switches ........................................................................................................................... |
51 |
|
Figure 1-31 Motors, clutches, and solenoids ..................................................................................................................... |
53 |
|
Figure 1-32 Tray 1 pickup mechanism ............................................................................................................................... |
55 |
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xxi |
Figure 1-33 Tray 2 multiple-feed prevention ..................................................................................................................... |
57 |
|
Figure 1-34 |
Skew-feed prevention ..................................................................................................................................... |
58 |
Figure 1-35 |
Media sensors ................................................................................................................................................. |
59 |
Figure 1-36 Jam detection sensors .................................................................................................................................... |
61 |
|
Figure 1-37 Loop control mechanism ................................................................................................................................ |
63 |
|
Figure 1-38 Pressure roller pressurization control ............................................................................................................ |
63 |
|
Figure 1-39 550-sheet paper feeder .................................................................................................................................. |
65 |
|
Figure 1-40 Tray 3-5 driver PCA ......................................................................................................................................... |
66 |
|
Figure 1-41 Paper pickup and feed operation (550-sheet paper feeder) ......................................................................... |
67 |
|
Figure 1-42 Jam detection (1x550-sheet paper feeder) ................................................................................................... |
69 |
|
Figure 1-43 Document feeder sensors .............................................................................................................................. |
72 |
|
Figure 1-44 Document feeder paper path ......................................................................................................................... |
72 |
|
Figure 1-45 |
Deskew operation ........................................................................................................................................... |
75 |
Figure 1-46 Document feeder open (book mode) .............................................................................................................. |
76 |
|
Figure 1-47 Document feeder open (60º to 80º) ............................................................................................................... |
76 |
|
Figure 2-1 Open the Pre-boot menu .................................................................................................................................. |
88 |
|
Figure 2-2 Pre-boot menu .................................................................................................................................................. |
89 |
|
Figure 2-3 Open the Pre-boot menu .................................................................................................................................. |
90 |
|
Figure 2-4 Open the Control Panel ..................................................................................................................................... |
99 |
|
Figure 2-5 Turn Windows features on or off ...................................................................................................................... |
99 |
|
Figure 2-6 Enable the telnet client feature ...................................................................................................................... |
100 |
|
Figure 2-7 Select the +3:Administrator item ................................................................................................................... |
101 |
|
Figure 2-8 Select the +A:Remote Admin item .................................................................................................................. |
101 |
|
Figure 2-9 Select the 1:Start Telnet item ......................................................................................................................... |
101 |
|
Figure 2-10 Telnet connecting message .......................................................................................................................... |
101 |
|
Figure 2-11 Telnet error message .................................................................................................................................... |
102 |
|
Figure 2-12 Telnet server function initialized .................................................................................................................. |
102 |
|
Figure 2-13 Open a command window ............................................................................................................................ |
103 |
|
Figure 2-14 Start a telnet session .................................................................................................................................... |
103 |
|
Figure 2-15 Establish a telnet connection ....................................................................................................................... |
103 |
|
Figure 2-16 |
Enter the PIN ................................................................................................................................................. |
104 |
Figure 2-17 Remote Admin window ................................................................................................................................. |
104 |
|
Figure 2-18 Access the administrator menu .................................................................................................................... |
105 |
|
Figure 2-19 Access the remote admin menu ................................................................................................................... |
105 |
|
Figure 2-20 Terminate the telnet connection .................................................................................................................. |
106 |
|
Figure 2-21 Diagnostic-tests access button .................................................................................................................... |
113 |
|
Figure 2-22 Press the diagnostics-access button ............................................................................................................ |
114 |
|
Figure 2-23 Diagnostic-tests access button .................................................................................................................... |
114 |
|
Figure 2-24 Press the diagnostics-access button ............................................................................................................ |
115 |
|
Figure 2-25 Control-panel version A yellow screen ......................................................................................................... |
115 |
|
Figure 2-26 Exit the diagnostic mode .............................................................................................................................. |
117 |
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Figure 2-27 Open the Pre-boot menu .............................................................................................................................. |
118 |
|
Figure 2-28 Pre-boot menu .............................................................................................................................................. |
119 |
|
Figure 2-29 Access the administration menu .................................................................................................................. |
120 |
|
Figure 2-30 Access the diagnostics menu ........................................................................................................................ |
120 |
|
Figure 2-31 Open the screen test ..................................................................................................................................... |
121 |
|
Figure 2-32 Blue vertical gradient screen ........................................................................................................................ |
121 |
|
Figure 2-33 Open the touch test ...................................................................................................................................... |
125 |
|
Figure 2-34 Touch the white grid ..................................................................................................................................... |
125 |
|
Figure 2-35 Verify the mark ............................................................................................................................................. |
126 |
|
Figure 2-36 Open the softkey test ................................................................................................................................... |
127 |
|
Figure 2-37 Touch the Home button ................................................................................................................................ |
127 |
|
Figure 2-38 |
Successful test .............................................................................................................................................. |
128 |
Figure 2-39 Open the backlight test ................................................................................................................................. |
129 |
|
Figure 2-40 Open the sound test ...................................................................................................................................... |
130 |
|
Figure 2-41 Open the sound test ...................................................................................................................................... |
131 |
|
Figure 2-42 Open the sound test ...................................................................................................................................... |
132 |
|
Figure 2-43 Touchscreen blank, white, or dim (no image) .............................................................................................. |
134 |
|
Figure 2-44 Touchscreen is slow to respond or requires multiple presses to respond ................................................... |
135 |
|
Figure 2-45 Touchscreen has an unresponsive zone ....................................................................................................... |
136 |
|
Figure 2-46 No control panel sound ................................................................................................................................. |
137 |
|
Figure 2-47 Home button is unresponsive ....................................................................................................................... |
138 |
|
Figure 2-48 Hardware integration pocket (HIP) is not functioning (control panel functional) ....................................... |
139 |
|
Figure 2-49 Engine test button ........................................................................................................................................ |
144 |
|
Figure 2-50 Defeating interlocks (front door) .................................................................................................................. |
145 |
|
Figure 2-51 Defeating interlocks (right door; right side) ................................................................................................. |
146 |
|
Figure 2-52 Defeating interlocks (right door; left side) ................................................................................................... |
146 |
|
Figure 2-53 Printer base, sensors and switches block diagram ...................................................................................... |
161 |
|
Figure 2-54 1x550-sheet paper feeder, sensors and switches block diagram ............................................................... |
162 |
|
Figure 2-55 Document feeder, sensors block diagram .................................................................................................... |
162 |
|
Figure 2-56 Printer base cross section diagram .............................................................................................................. |
163 |
|
Figure 2-57 1x550-sheet paper feeder cross section diagram ....................................................................................... |
164 |
|
Figure 2-58 DC controller PCA .......................................................................................................................................... |
165 |
|
Figure 2-59 |
Formatter PCA ............................................................................................................................................... |
167 |
Figure 2-60 |
Formatter PCA ............................................................................................................................................... |
168 |
Figure 2-61 1x550-sheet paper feeder PCA .................................................................................................................... |
169 |
|
Figure 2-62 Scan control board PCA ................................................................................................................................. |
170 |
|
Figure 2-63 External plug and port locations .................................................................................................................. |
171 |
|
Figure 2-64 Main assemblies, printer base (1 of 2) ......................................................................................................... |
172 |
|
Figure 2-65 Main assemblies, printer base (2 of 2) ......................................................................................................... |
173 |
|
Figure 2-66 PCA locations (printer base) ......................................................................................................................... |
175 |
|
Figure 2-67 General timing chart ..................................................................................................................................... |
176 |
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xxiii |
Figure 2-68 General circuit diagram (printer base) (1 of 2) ............................................................................................. |
177 |
|
Figure 2-69 General circuit diagram (printer base) (2 of 2) ............................................................................................. |
178 |
|
Figure 2-70 General circuit diagram 1x550-sheet paper feeder ..................................................................................... |
179 |
|
Figure 2-71 |
Configuration page ....................................................................................................................................... |
181 |
Figure 2-72 |
Configuration page ....................................................................................................................................... |
182 |
Figure 2-73 Paper Tray guides ......................................................................................................................................... |
275 |
|
Figure 2-74 Paper height guides ...................................................................................................................................... |
275 |
|
Figure 2-75 Paper Tray guides ......................................................................................................................................... |
277 |
|
Figure 2-76 Paper height guides ...................................................................................................................................... |
277 |
|
Figure 2-77 Paper Tray guides ......................................................................................................................................... |
279 |
|
Figure 2-78 Paper height guides ...................................................................................................................................... |
279 |
|
Figure 2-79 Tray 1 Paper guides ...................................................................................................................................... |
283 |
|
Figure 2-80 Tray 1 Paper height guides ........................................................................................................................... |
283 |
|
Figure 2-81 Tray 2 Paper guides ...................................................................................................................................... |
284 |
|
Figure 2-82 Tray 2 Paper height guides ........................................................................................................................... |
284 |
|
Figure 2-83 Paper Tray guides ......................................................................................................................................... |
287 |
|
Figure 2-84 Paper height guides ...................................................................................................................................... |
287 |
|
Figure 2-85 500 Sheet paper tray door ............................................................................................................................ |
364 |
|
Figure 2-86 Sample event log .......................................................................................................................................... |
389 |
|
Figure 2-87 Examples of repetitive defects ..................................................................................................................... |
394 |
|
Figure 2-88 Place the ruler on the page ........................................................................................................................... |
395 |
|
Figure 2-89 Locate the next repetitive defect ................................................................................................................. |
395 |
|
Figure 2-90 Determine the defective assembly ............................................................................................................... |
396 |
|
Figure 2-91 Print-quality troubleshooting procedure ..................................................................................................... |
398 |
|
Figure 2-92 Yellow print-quality troubleshooting page .................................................................................................. |
398 |
|
Figure 2-93 Yellow comparison page ............................................................................................................................... |
399 |
|
Figure 2-94 Black print-quality troubleshooting page .................................................................................................... |
400 |
|
Figure 2-95 |
Open Tray 1 ................................................................................................................................................... |
418 |
Figure 2-96 Open the roller cover .................................................................................................................................... |
418 |
|
Figure 2-97 Remove the cover ......................................................................................................................................... |
419 |
|
Figure 2-98 Release two tabs ........................................................................................................................................... |
419 |
|
Figure 2-99 Remove the roller ......................................................................................................................................... |
420 |
|
Figure 2-100 Release the tray retainers .......................................................................................................................... |
420 |
|
Figure 2-101 |
Raise Tray 1 up ............................................................................................................................................ |
421 |
Figure 2-102 Open the roller cover .................................................................................................................................. |
421 |
|
Figure 2-103 Release one tab .......................................................................................................................................... |
422 |
|
Figure 2-104 Remove the roller ....................................................................................................................................... |
422 |
|
Figure 2-105 Clean the rollers .......................................................................................................................................... |
423 |
|
Figure 2-106 Locate the keyed end of the roller and the holder ..................................................................................... |
423 |
|
Figure 2-107 Install the roller .......................................................................................................................................... |
424 |
|
Figure 2-108 Rotate the end of the roller into the holder ............................................................................................... |
424 |
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Figure 2-109 Close the roller cover .................................................................................................................................. |
425 |
|
Figure 2-110 Lower Tray 1 down ...................................................................................................................................... |
425 |
|
Figure 2-111 Reconnect the tray retainers ...................................................................................................................... |
426 |
|
Figure 2-112 Install the roller .......................................................................................................................................... |
426 |
|
Figure 2-113 Reconnect two tabs .................................................................................................................................... |
427 |
|
Figure 2-114 Install the roller cover ................................................................................................................................. |
427 |
|
Figure 2-115 Close the roller cover .................................................................................................................................. |
428 |
|
Figure 2-116 |
Close Tray 1 ................................................................................................................................................. |
428 |
Figure 2-117 Pull the tray out .......................................................................................................................................... |
429 |
|
Figure 2-118 Remove the tray ......................................................................................................................................... |
429 |
|
Figure 2-119 Open the right door .................................................................................................................................... |
430 |
|
Figure 2-120 Raise the transfer roller assembly ............................................................................................................. |
430 |
|
Figure 2-121 Lower the paper guide ................................................................................................................................ |
431 |
|
Figure 2-122 Locate the tray pickup roller ....................................................................................................................... |
431 |
|
Figure 2-123 Slide the assembly to the left ..................................................................................................................... |
432 |
|
Figure 2-124 Remove the roller assembly ....................................................................................................................... |
432 |
|
Figure 2-125 Locate the roller assembly ......................................................................................................................... |
433 |
|
Figure 2-126 Push up on the blue label ........................................................................................................................... |
433 |
|
Figure 2-127 Remove the roller assembly ....................................................................................................................... |
434 |
|
Figure 2-128 Clean the rollers .......................................................................................................................................... |
434 |
|
Figure 2-129 Install the roller assembly .......................................................................................................................... |
435 |
|
Figure 2-130 Fully seat the roller assembly .................................................................................................................... |
435 |
|
Figure 2-131 Check the installation ................................................................................................................................. |
436 |
|
Figure 2-132 Note of the mounting tab ........................................................................................................................... |
436 |
|
Figure 2-133 Position the roller assembly in the printer ................................................................................................. |
437 |
|
Figure 2-134 Release the spring loaded shaft ................................................................................................................. |
437 |
|
Figure 2-135 Verify the roller installation ....................................................................................................................... |
438 |
|
Figure 2-136 |
Install the tray ............................................................................................................................................. |
438 |
Figure 2-137 |
Close the tray .............................................................................................................................................. |
439 |
Figure 2-138 Printer base jam sensors ............................................................................................................................ |
448 |
|
Figure 2-139 1x550-sheet paper-feeder jam sensors .................................................................................................... |
449 |
|
Figure 2-140 Document feeder jam sensors ................................................................................................................... |
449 |
|
Figure 2-141 Open the Pre-boot menu ............................................................................................................................ |
480 |
|
Figure 2-142 Open the Pre-boot menu ............................................................................................................................ |
483 |
|
Figure 2-143 Open the Pre-boot menu ............................................................................................................................ |
484 |
|
Figure 2-144 Open the Pre-boot menu ............................................................................................................................ |
489 |
|
Figure A-1 Dimensions for the M552dn and M553n/dn models ...................................................................................... |
494 |
|
Figure A-2 Dimensions for the M553x model .................................................................................................................. |
494 |
|
Figure A-3 Dimensions for the M577 models .................................................................................................................. |
495 |
|
Figure A-4 Dimensions for the 1 x 550-sheet paper feeder ............................................................................................ |
495 |
|
Figure A-5 Dimensions for the cabinet/stand .................................................................................................................. |
496 |
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xxv |
Figure A-6 |
Dimensions for the M552 and M553 models with one 1 x550-sheet tray and the cabinet/stand ............... |
497 |
Figure A-7 |
Dimensions for the M577 models with three 1 x 550-sheet paper feeders and the cabinet/stand ............. |
498 |
Figure A-8 |
Certificate of Volatility (M522/M553; 1 of 2) .................................................................................................. |
500 |
Figure A-9 |
Certificate of Volatility (M522/M553; 2 of 2) .................................................................................................. |
501 |
Figure A-10 |
Certificate of Volatility (M577; 1 of 2) .......................................................................................................... |
502 |
Figure A-11 |
Certificate of Volatility (M577; 2 of 2) .......................................................................................................... |
503 |
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●For additional service and support
●Basic operation
●Formatter-control system
●Engine-control system
●Engine laser/scanner system
●Pickup, feed, and delivery system
●Input accessories
●Scanning and image capture system (M577)
●Document feeder system (M577)
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1 |
HP service personnel, go to the Service Access Work Bench (SAW) at http://h41302.www4.hp.com/km/saw/ home.do.
Channel partners, go to HP Channel Services Network (CSN) at https://h30125.www3.hp.com/hpcsn. At these locations, find information on the following topics:
●Install and configure
●Printer specifications
●Up-to-date control-panel message (CPMD) troubleshooting
●Solutions for printer issues and emerging issues
●Remove and replace part instructions and videos
●Service advisories
●Warranty & regulatory information
To access HP PartSurfer information from any mobile device, go to http://partsurfermobile.hp.com/ or scan the Quick Response (QR) code below.
2 Chapter 1 Theory of operation |
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