Use this service guide to help plan your maintenance tasks
for the Gateway 400 notebook. All tasks covered in this
guide can be performed by a field technician without
jeopardizing your notebook’s warranty.
For information on your notebook’s general maintenance,
technical support, safety notices, and regulatory notices,
see your Gateway user’s guide.
If you have suggestions regarding the content of this
guide, send an e-mail with the subject “Service Guide
Comments” to channel.services@gateway.com
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Chapter 1: Replacing Components in Your Gateway 400
Identifying components
Where screw measurements are shown, the first number indicates screw head
width, and the second number indicates screw length.
Use this chart to identify the main components of your notebook. For a
complete list of replaceable parts, see the Contents.
LCD panel assembly
(see page 35)
Keyboard cover
(see page 22)
Keyboard
(see page 25)
LED indicator panel
(see page 33)
Palm rest assembly
(see page 51)
Cooling assembly
(see page 57)
System board
(see page 70)
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Preparing your work space
Before performing maintenance on your notebook, make sure that your work
space and your notebook are prepared correctly.
■ Wear a grounding (ESD) wrist strap.
■ Use a grounded or dissipative work mat.
■ Use a stable and strong table.
■ Make sure that the table top is large enough to hold each component as
you remove it.
■ Use bright lighting to make part identification easier.
■ Keep your work surface free from clutter and dust that may damage
components.
■ Use a magnetized screwdriver for removing screws.
■ As you remove components and screws, lay them toward the rear of your
work surface (behind your notebook) or far enough to the side that your
arms do not accidentally brush components onto the floor.
Preparing your work space
■ To help keep track of screws, try the following:
■ Place each component’s screws in their own section of a parts
sorter.
■ Place each component’s screws next to the component on your
work surface.
■ Print the first page of each task, then place the page toward the
rear of your work surface. As you remove screws, place the screws
in their respective boxes on the page. Where screw measurements
are shown, the first number indicates screw head width, and the
second number indicates screw length.
■ After loosening screws that are deeply recessed in a hole (for
example, on the bottom of the base assembly or on the cooling
assembly), you can leave the screws in the holes if you place small
pieces of tape over the hole openings. When reassembling the
component, just remove the tape and tighten the screws.
■ When you place flat-headed screws on your work surface, stand
them on their heads to prevent the screws from rolling off the table.
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Chapter 1: Replacing Components in Your Gateway 400
Preventing static electricity discharge
The components inside your notebook are extremely sensitive to static
electricity, also known as electrostatic discharge (ESD).
CautionESD can permanently damage electrostatic discharge
sensitive components in your notebook. Prevent ESD
damage by following ESD guidelines every time you open
your notebook case.
WarningTo avoid exposure to dangerous electrical voltages and
moving parts, turn off your notebook, remove the battery,
and unplug the power cord and modem cable before
opening the case.
Before replacing components, follow these guidelines:
■ Turn off your notebook power.
■ Remove the battery and unplug the power cord.
■ Disconnect all peripheral devices and remove any PC Cards.
■ Wear a grounding wrist strap (available at most electronics stores) and
attach it to a bare metal part of your workbench or other grounded
connection.
■ Touch a bare metal surface on your workbench or other grounded object.
■ Avoid static-causing surfaces such as carpeted floors, plastic, and packing
foam.
■ Remove components from their antistatic bags only when you are ready
to use them. Do not lay components on the outside of antistatic bags
because only the inside of the bags provide electrostatic protection.
■ Always hold memory modules and modems by their edges, but avoid
touching the edge connectors and components on the cards.
■ Never slide any component over any surface.
WarningTo prevent risk of electric shock, do not insert any object
into the vent holes of your notebook.
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Preparing your notebook
WarningTo avoid exposure to dangerous electrical voltages and
moving parts, turn off your notebook, remove the battery,
and unplug the power cord and modem cable before
opening the case. Replace any covers that you removed
before you restore power or reconnect the modem cable.
To prepare your notebook for maintenance:
■ Disconnect all peripheral devices and remove any PC Cards.
■ Turn off your notebook and unplug the power cable (if attached).
■ Turn over your notebook and remove the battery.
Preparing your work space
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Chapter 1: Replacing Components in Your Gateway 400
Adding or replacing memory
modules
Tools you need to complete this task:
Phillips #0 driver
ImportantUse only PC200 SO-DIMM memory modules.
To add or replace memory modules:
1 Disconnect the power cord, remove the battery, and prepare your
notebook by following the instructions in “Preparing your notebook” on
page 5.
2 Turn your notebook over so that the bottom is facing up.
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Adding or replacing memory modules
3 Loosen the captive screw that secures the memory cover. (The screw
cannot be removed.)
Captive screw
4 Lift the screw side of the cover upward.
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Chapter 1: Replacing Components in Your Gateway 400
5 Slide the cover out.
6 To remove a module, press outward on the clips at both ends of the
memory module until the module tilts upward.
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Adding or replacing memory modules
7 Grasp the module in the middle and pull the module straight out of the
slot. Make sure that you do not bend or twist the module as you remove
it.
8 Hold the new or replacement module at a 25-degree angle, then press it
into the empty memory slot so that the connectors on the module are
firmly seated in the slot. Make sure that you do not bend or twist the
module.
This module is keyed so that it can only be inserted in one direction. If
the module does not fit, make sure that the notch in the module lines
up with the tab in the memory slot.
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Chapter 1: Replacing Components in Your Gateway 400
9 Press the module down until it clicks into place.
10 Replace the memory cover, then tighten the captive screw.
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Replacing the 802.11 Mini PCI card
Replacing the 802.11 Mini PCI card
Tools you need to complete this task:
Phillips #0 driver
ImportantUse only 802.11B Mini PCI cards specifically qualified for
this notebook.
To replace the 802.11 Mini PCI card:
1 Disconnect the power cord, remove the battery, and prepare your
notebook by following the instructions in “Preparing your notebook” on
page 5.
2 Turn your notebook over so that the bottom is facing up.
3 Loosen the captive screw that secures the Mini PCI cover. (The screw
cannot be removed.)
Captive screw
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Chapter 1: Replacing Components in Your Gateway 400
4 Lift the screw side of the cover upward.
5 Slide the cover out.
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Replacing the 802.11 Mini PCI card
6 Unplug the main and auxiliary antenna cables.
7 Press outward on the clips at both sides of the card until the card tilts
upward.
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Chapter 1: Replacing Components in Your Gateway 400
8 Pull the card out of the slot.
9 Hold the new card at a 30-degree angle, then press it into the empty slot.
This card is keyed so that it can only be inserted in one direction. If the
card does not fit, make sure that the notch in the card lines up with the
tab in the card slot.
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Replacing the 802.11 Mini PCI card
10 Press the card down until it clicks into place.
11 Reattach the black antenna cable to the connector that is closest to the
module’s edge, then reattach the white antenna cable to the connector
that is closest to the module’s metal shielding.
12 Replace the Mini PCI cover, then tighten the captive screw.
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Chapter 1: Replacing Components in Your Gateway 400
Replacing the hard drive kit
Tools you need to complete this task:
Phillips #0 driver
Screws removed during this task:
2 chrome 2.5 × 4 mm
(hard drive kit)
To replace the hard drive kit:
16
1 Disconnect the power cord, remove the battery, and prepare your
notebook by following the instructions in “Preparing your notebook” on
page 5.
2 Turn your notebook over so that the bottom is facing up.
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Replacing the hard drive kit
3 Remove the two screws that secure the hard drive kit to your notebook.
Screws
4 Slide the screw side of the cover outward to unplug the hard drive kit.
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Chapter 1: Replacing Components in Your Gateway 400
CautionBe careful when handling the hard drive. The hard drive
is very sensitive to shock. Handle the drive by its edges,
do not press on the cover, do not touch the connector with
your fingertips, and avoid dropping the drive. Damage to
the hard drive can result in permanent loss of data.
5 Lift the screw side of the cover upward, then lift the hard drive kit out
of your notebook. The hard drive is attached to the back side of the cover.
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6 Insert the new hard drive kit into the hard drive slot. Install the screw
in the round hole, then install the screw in the elongated hole. Do not
overtighten the screws.
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Replacing the hard drive in the hard drive kit
Replacing the hard drive in the
hard drive kit
Tools you need to complete this task:
Phillips #0 driver
Screws removed during this task:
2 chrome 2.5 × 4 mm
(hard drive kit)
4 chrome 2.5 × 4 mm
(hard drive kit bracket)
To install a new hard drive into the kit:
1 Disconnect the power cord, remove the battery, and prepare your
notebook by following the instructions in “Preparing your notebook” on
page 5.
2 Remove the hard drive kit by following the instructions in “Replacing
the hard drive kit” on page 16.
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Chapter 1: Replacing Components in Your Gateway 400
3 Remove the four screws that secure the hard drive to the hard drive kit
bracket.
Screw
Screw
Screw
4 Remove the old drive from the bracket.
Screw
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