Gateway E-9525R User Manual

USER GUIDE

Gateway® E-9525R Server

Chapter 1: Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Hot-swap backplanes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

SAS/SATA backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Chapter 2: Setting Up Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Mounting your server into a cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Installing the bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Removing the server from a cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Initial hardware settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Chapter 3: Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Gateway System Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Identifying your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Updating the baseboard management controller firmware . . . . . . . . . . . . . . 25

Using your Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Server Companion DVD contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Viewing documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Installing drivers and programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Updating the BIOS and firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Booting the Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Contents www.gateway.com

Chapter 4: Installing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Installing and removing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Removing and installing an optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Removing and installing a tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Removing and installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Removing and installing a diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Filling empty drive bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Non-redundant mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Mirroring mode: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Sparing mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Installing and removing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Removing and installing the PCI riser assembly, a riser or PCI card . . .44

Replacing system fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Replacing or adding a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Replacing a power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Replacing the RPS power distribution module . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Replacing the hot-swap backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Installing and removing the ROMB battery pack for the mezzanine RAID card

Installing and removing an optional mezzanine board . . . . . . . . . . . . . . . . . . .56

Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Replacing the control panel adapter card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Replacing the control panel bridge card . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Chapter 5: Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Chapter 6: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

www.gateway.com

Contents

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Diagnostic LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Appendix A: Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Connector pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Appendix B: BIOS Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Appendix C: Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . 113

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

iii

Contents www.gateway.com

CHAPTER 1

Checking Out Your Gateway Server

•Front

•Back

•Interior

• System board

• Hot-swap backplanes

•Getting Help

CHAPTER 1: Checking Out Your Gateway Server www.gateway.com

Front

Control panel

Hard drives

Hard drive tray LEDs

Control panel

Optical drive

# Feature # Feature

1 Power button 7 SMIL module plug

2 Power LED 8 VGA connector

3 Reset button 9 Dual USB ports

www.gateway.com

Front

# Feature # Feature

4 NMI button 10 ID button

5 System fault LED 11 ID LED

6NIC status LED

CHAPTER 1: Checking Out Your Gateway Server www.gateway.com

Back

Dual NIC connectors

Server management port

PS/2 Keyboard port

PS/2 Mouse port

VGA port

ID LED

Serial port

SAS JBOD connector (optional)

Dual USB ports

Power supply

AC power connector

www.gateway.com

Interior

# Feature # Featu re

1 System board 9 Control panel adapter card

2 Fan duct 10 SAS/SATA backplane

3 System fans 11 System fans

4 Tape drive (optional) 12 System fans

5 Slimline DVD/CD-RW combo drive

or DVD-RW drive

6 Diskette drive (optional) 14 Riser card assembly

7 SMIL module (optional) 15 ROMB battery pack for mezzanine

8 Hard drive bays 16 Power supply

13 RPS power distribution module

RAID card

CHAPTER 1: Checking Out Your Gateway Server www.gateway.com

System board

Connectors

29 28

# Feature # Feature

1 Rear dual USB Port (J35) 20 DIMM7 socket (J24)

2 Serial port (J31) 21 DIMM8 socket (J25)

3 ID LED (CR16) 22 Fan power/fan tach connector (J99)

www.gateway.com

System board

# Feature # Feature

4 VGA port (J39) 23 Processor 1 (CPU1) socket

5 PS/2 mouse port (J15) 24 Processor 2 (CPU2) socket

6 PS/2 keyboard port (J6) 25 Processor power connector (J28)

7 Server management port (J59) 26 SMIL connector (J33)

8 Dual NIC connector (RJ-45) (J14) 27 Main power connector (J5)

9 PCI-E expansion slot (J4) 28 Internal USB port for USB floppy (J27)

10 PCI-X/PCI-E expansion slot (J9) 29 Control panel USB connector (J38)

11 Battery (B1) 30 Power supply I2C connector (J46)

12 System configuration jumper (J3) 31 Mini-SAS connector 1 (J1)

13 Front panel VGA connector (J13) 32 Control panel IDE connector (J7)

14 DIMM1 socket (J18) 33 Mini-SAS connector 2 (J2)

15 DIMM2 socket (J19) 34 Chassis intrusion connector (J17)

16 DIMM3 Socket (J20) 35 PCI-E mezzanine board connector (J11)

17 DIMM4 socket (J21) 36 PCI-X mezzanine board connector (J36)

18 DIMM5 socket (J22) 37 Floppy connector (J26)

19 DIMM6 socket (J23)

CHAPTER 1: Checking Out Your Gateway Server www.gateway.com

Hot-swap backplanes

SAS/SAT A backplane

# Feature # Feature

1 SAS/SATA hard drive connector 0 5 SAS/SATA hard drive connector 4

2 SAS/SATA hard drive connector 1 6 SAS/SATA hard drive connector 5

3 SAS/SATA hard drive connector 2 7 Backplane SAS connector

4 SAS/SATA hard drive connector 3 8 Hard drive power connector 1

www.gateway.com

LED information

Hot-swap backplanes

See the following table for a description of this server’s LEDs and the information they provide:

LED Name Function Location Color Description

ID Aid in server

identification

System Fault Visible fault

Hard drive tray LEDs

NIC status LEDs

warning

Indicate drive status and activity

Identify NIC states

Control panel and back of system board

Control panel Red Off = System normal

On each hard drive tray

Control panel and back I/O panel RJ-45 connectors

Yellow (front) Blue (back)

Blue or red Blue (On) - Hard drive

Blue (front)

On = Server identification enabled

Blinking = Non-critical system fault On = Critical system fault (system needs to be shut down and serviced)

present Blue (Blinking) - Hard drive activity Red (On) - Hard drive fault Red (Blinking) - Hard drive rebuilding Off - No hard drive access

Blue (On) - Link Blue (Blink) - Activity Off - No link

Green/ Orange (back)

LED 1 Green (On) - NIC linked LED 1 Green (Blinking) - NIC 1 Gbps activity LED 1 (Off ) - No link LED 2 Orange (On) Link speed 1 Gbps LED 2 Green (On) - Link at 100 Mbps LED 2 Green (Off ) - Link at 10 Mbps

CHAPTER 1: Checking Out Your Gateway Server www.gateway.com

LED Name Function Location Color Description

Power LED Identify the

AC power LED

Getting Help

Server Comp anion DVD

power state of the system

Identify power supply fault

Control panel Blue Off = Power is off

Power supply module

Green or Orange

Blinking = Power saving state (S1, S3, or S4) On = Power is on

Green (On) - Power supply good and receiving power Orange (On) - Power supply critical event causing shutdown Orange (Blinking) - Close to protection threshold or over within 15 seconds Off - Power supply not receiving power

In addition to your operating system’s documentation, you can use the following information resources to help you use your server.

Use the Server Companion DVD to access file utilities, Windows Server 2003 drivers, and documentation for your server and its components. For instructions, see Using Your Server Companion DVD.

Gateway Web site

Telephone support

Gateway provides a variety of information on its Web site to help you use your server.

Visit the Gateway Web site at support.gateway.com

■ Technical documentation and product guides

■ Technical tips and support

■ Updated hardware drivers

■ Order status

■ Frequently asked questions (FAQs)

for:

You can access a wide range of services through your telephone, including customer service, technical support, and information services. For more information, see “Telephone support” on page 72.

CHAPTER 2

Setting Up Your Server

• Setting up the hardware

• Protecting from power source problems

• Mounting your server into a cabinet

• Starting your server

• Setting up the operating system

• Initial hardware settings

CHAPTER 2: Setting Up Your Server www.gateway.com

Setting up the hardware

To make sure that your working environment is safe:

■ Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches

at the back of the server for cabling and air circulation.

■ Use the instructions on your server’s setup poster to set up your hardware.

Your server comes with 3-wire AC power

cords fitted with the correct plug style for

your region. If this plug does not match

the connector on your surge protector,

UPS, or wall outlet, do not attempt to

modify the plug in any way. Use a surge

protector, UPS, or wall outlet that is

appropriate for the supplied AC power

Keep the server boxes and packing

material in case you need to ship the

Caution

cords.

Important

server.

■ Use a grounded (three-prong) surge protector. A surge protector helps

protect against AC power fluctuations. For additional protection from power outages, we recommend that you use an uninterruptible power supply (UPS).

■ Avoid subjecting your server to extreme temperature changes. Do not

expose your server to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

■ Keep your server and magnetic media away from equipment that

generates magnetic fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference.

Protecting from power source problems

Surge protectors, line conditioners, and uninterruptible power supplies can help protect your server against power source problems.

High voltages can enter your server

through the power cord and the modem

and network connections. Protect your

server by using a surge protector. If you have a modem, use a surge protector that has the appropriate type of modem jack.

During an electrical storm, unplug the

surge protector and the modem and

Caution

network cables.

Surge prot ectors

During a power surge, the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage. Protect your server and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your server.

When you purchase a surge protector:

■ Make sure that the surge protector meets the appropriate product safety

certification for your location, such as Underwriters Laboratories (UL).

■ Check the maximum amount of voltage the protector allows to pass

through the line. The lower the voltage, the better the protection for your server.

■ Check the energy absorption (dissipation) rating. The higher the energy

absorption rating, the better the protection for your server.

Line conditioners

A line conditioner protects your server from the small fluctuations in voltage from an electrical supply. Most servers can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

Some surge protectors and uninterruptible power supplies include simple line-conditioning capabilities.

www.gateway.com

Uninterruptible power supplies

Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. To buy a UPS, visit accessories.gateway.com

Mounting your server into a cabinet

Before attaching cabinet accessories,

make sure that the server is turned off

and all power cords are unplugged.

The cabinet must provide sufficient

airflow to the front of the server to

The example shown is an E-9425R server,

but the setup instructions are the same

maintain correct cooling.

Caution

Important

for this server.

The fixed-rail cabinet mounting hardware included with your server should be used with standard 4-post cabinets that have front and back vertical posts. If your cabinet is a different type, obtain mounting hardware from the cabinet manufacturer.

The fixed-rail rackmount kit contents:

■ Front server rails (2)

■ Back server rails (2)

■ Fastener pack (1)

■ Locking screws (4)

■ Mounting nuts (4)

■ Mounting screws (4)

If you ordered the optional tooless-rail kit for your server, refer to the instructions included in the kit.

To mount your server in a cabinet:

1 Align the slots in the front server rails with the studs on the side of the

server, then engage the slots with the studs and slide the rails forward until they stop.

Front server rail

Stud

(installed)

Stud

Locking screw (installed)

2 Align the locking screw holes in the rails with the threaded screw holes

in the server, then install one locking screw through the each front server rail.

CHAPTER 2: Setting Up Your Server www.gateway.com

3 Align the slots in the back server rails with the studs on the side of the

server, then engage the slots with the studs and slide the rail forward until it stops.

Back server rail

Locking screw (installed)

4 Align the locking screw holes in the rails with the threaded screw holes

Stud

(installed)

Stud

in the server, then install one locking screw through the each back server rail.

5 Attach one mounting nut to each of the two front cabinet posts where

you plan to install the server.

Front cabinet post

Mounting nut

www.gateway.com

Mounting your server into a cabinet

6 Attach one mounting nut to each of the two back cabinet posts where you

plan to install the server.

Hinged back rail

Back cabinet post

Mounting nut

mounting bracket

You must support the server while

installing or removing the front and back

mounting screws. If the server is not

supported, damage to the server or injury

Warnin g

may result.

7 Hold the server in place in the cabinet and swing the hinged back rail

mounting brackets into alignment with the mounting nuts, then secure the back in place with two mounting screws (one on each side).

Mounting screw

CHAPTER 2: Setting Up Your Server www.gateway.com

8 Align the mounting screw holes in the server handles with the front

mounting nuts, then secure the front in place with two mounting screws (one on each side).

Installing the bezel

To install the bezel:

1 With the server pulled out from the cabinet, align the holes in the handle

with the small holes in the mounting brackets on the front side of the server.

Mounting bracket

2 Attach the handles to the sides of the server with two mounting screws

on each side.

www.gateway.com

Mounting your server into a cabinet

Back view

Handle

Mounting screw

Mounting bracket

Mounting screw

3 Remove the bezel lock keys from the inside of the bezel, then insert the

Front view

left side of the bezel into the left handle and swing the right side of the bezel in until it snaps into place.

4 When the bezel is in place, lock the bezel by inserting the key into the lock

in the lower right corner of the bezel and turning it clockwise until it stops.

5 Put the key in a safe place.

CHAPTER 2: Setting Up Your Server www.gateway.com

Removing the server from a cabinet

To remove the server from a cabinet:

Screws are required to support the front

of the server. You must support the server

while removing the front screws and

while sliding the server off the cabinet

rails. If the server is not supported,

damage to the server or injury may result.

Warnin g

1 Remove the thumbscrews through the handles that hold the server in the

cabinet.

2 While supporting the server, slide the server out from the cabinet.

Starting your server

Before you start your server for the first time:

■ Make sure that the server and monitor are plugged into a power outlet

or surge protector and that the surge protector (if you are using one) is turned on.

When you connect peripheral devices to

the server, make sure that your ser ver and

devices are turned off and the power

cords are unplugged.

Caution

■ Make sure that all cables are connected securely to the correct ports and

jacks on the back of the server.

To start the server:

1 Turn on any peripheral devices connected to the server.

2 Press the power button (1). The Power LED (2) lights.

www.gateway.com

If nothing happens when you press the power button:

3 The first time you turn on the server, any pre-installed operating system

may begin asking you for configuration settings. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.

Understanding the power-on self-test

When you turn on your server, the power-on self-test (POST) routine checks the server memory and components. If POST finds any problems, the server displays error messages. Write down any error messages that you see, then see “Error

messages” on page 74 and “Beep codes” on page 80 for troubleshooting

information.

Starting your server

■ Make sure that the power cable(s) is plugged in securely and that

your surge protector (if you are using one) is plugged in and turned on.

■ Make sure that the monitor is connected to the server, plugged

into the power outlet or surge protector, and turned on. You may also need to adjust the monitor’s brightness and contrast controls.

■ If you cannot find the cause of the power loss, contact Gateway

Customer Care. For more information, see “Getting Help” on

page 10.

Turning off your server

The power button on the server does not

turn off server AC power. To remove AC power from the server, you must

unplug the AC power cords from the wall

outlet or power source. The power cords

are considered the disconnect device to

the main (AC) power.

Caution

Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure.

To turn off the server:

1 See the operating system’s documentation or online help for instructions

on shutting down the operating system. Whenever possible, you should use the operating system’s shut down procedure instead of pressing the power button.

2 If your server did not turn off automatically, press the power button.

- OR -

Press the reset button to reset the server.

CHAPTER 2: Setting Up Your Server www.gateway.com

Setting up the operating system

If you ordered your server with the operating system already installed by Gateway, in most cases it is completely installed and the basic settings are already configured. The Windows Small Business Server operating system may require additional installation, depending on the version you ordered. See your operating system’s documentation for instructions on completing the installation or configuring advanced settings for your specific network.

If you are installing an operating system because it was not already installed by Gateway, see the appropriate installation guide for instructions.

Initial hardware settings

Your server comes from the manufacturer with the correct initial hardware settings to operate your server as configured. However, at some point you might want to change settings to reflect a tasking change, a change in security requirements, or the addition of new resources to your server.

General hardware settings can be changed by using the BIOS Setup utility. For information on the BIOS Setup utility, see “Using the BIOS Setup Utility” on

page 65. For information on BIOS settings, see “BIOS Settings” on page 101.

CHAPTER 3

Maintaining Your Server

• Caring for your server

• Preparing for system recovery

• System administration

•Identifying your server

• Updating the baseboard management controller firmware

• Using your Server Companion DVD

CHAPTER 3: Maintaining Your Server www.gateway.com

Caring for your server

To extend the life of your server:

■ Be careful not to bump or drop your server.

■ When transporting your server, we recommend that you put it in the

original packaging materials.

■ Keep your server and magnetic media away from equipment that

generates magnetic fields, such as unshielded speakers.

■ Avoid subjecting your server to extreme temperatures. Do not expose

your server to heating ducts or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

■ Keep all liquids away from your server. When spilled onto server

components, almost any liquid can result in extremely expensive repairs that are not covered under your warranty.

■ Avoid dusty or dirty work environments. Dust and dirt can clog the internal

mechanisms and can cause the server to overheat.

Cleaning your server

When you shut down your server, the

power turns off, but some electrical

current still flows through your server. To

avoid possible injury from electrical

shock, unplug the power cord and all

other cables connected to the server.

Warnin g

Keeping your server clean and the vents free from dust helps keep your server performing at its best. Your server cleaning kit could include:

■ A soft, lint-free cloth

■ Glass cleaner

■ An aerosol can of air with a narrow, straw-like extension

■ Isopropyl alcohol

■ Cotton swabs

■ A tape drive cleaning cartridge (if a tape drive is installed)

■ A CD drive cleaning kit

Cleaning tips

■ Always turn off your server and other peripheral devices before cleaning

any components.

■ Use a damp, lint-free cloth to clean your server and other parts of your

server system. Do not use abrasive or solvent cleaners because they can damage the finish on components.

■ Keep the cooling vents free of dust. With your server turned off and

unplugged, brush the dust away from the vents with a damp cloth, but be careful not to drip any water into the vents.

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

www.gateway.com

The computer screen is made of specially

coated glass and can be scratched or

damaged by abrasive or

ammonia-based glass cleaners.

Caution

Preparing for system recovery

If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. Keyboard damage resulting from spilled liquids is not covered by your warranty.

Cleaning the screen

If your computer screen is a flat panel display, use only a damp, soft cloth to clean it. Never spray water directly onto the screen.

- OR -

If your computer screen is not a flat panel display, use a soft cloth dampened with glass cleaner to clean the screen. Never spray cleaner directly onto the screen.

Cleaning the tape drive

If you use a tape drive to back up your files, regular maintenance will lengthen the life of the drive. To maintain the drive’s reliability:

■ Clean the drive monthly with the cleaning cartridge included with

the drive.

■ Remove the tape from the drive whenever the drive is not in use.

Preparing for system recovery

If your system files are corrupted, you may not be able to start the server from the hard drive. Startup diskettes are diskettes that let you start the server and attempt to fix the problem. See your operating system’s documentation or online help for instructions on creating startup diskettes.

Some operating systems also let you create an emergency repair diskette to back up critical operating system files. See your operating system’s documentation or online help for instructions on creating and using an emergency repair diskette.

Recording the BIOS configuration

To help keep track of your custom changes to BIOS settings and to prepare for system recovery, you should record your BIOS configuration after you have your server set up and working.

To record your BIOS configuration:

1 Print the appendix for “BIOS Settings” on page 101.

2 Restart your server, then press F2 when the Gateway logo screen appears

during startup. The BIOS Setup utility opens.

3 Record the BIOS settings on your printout.

CHAPTER 3: Maintaining Your Server www.gateway.com

System administration

Gateway System Manager

Gateway System Manager (GSM) lets you manage multiple computers on a Windows network from a single window, then implement commands and policies across the network with a single action. With Gateway System Manager, you can run system management tasks which are triggered by certain events or conditions.

For more information, refer to the Gateway Baseboard Management Controller (BMC) User Guide at http://support.gateway.com/support/default.asp# selecting this server from the list). You can also find additional information in the program’s online help.

Server security

Locking the server

(by

To lock the server:

1 Remove the bezel lock keys from the inside of the bezel, then snap on the

bezel. The handles must be installed for the bezel to snap on. For instructions, see “Installing the bezel” on page 16.

2 Insert the key into the lock and rotate it ¼ turn clockwise. To unlock it,

rotate the key ¼ turn counter-clockwise.

Using BIOS se curity pa sswords

To prevent unauthorized use of the server, you can set server startup passwords. Set an administrator password to prevent unauthorized access to the BIOS Setup utility.

To set the BIOS security passwords:

1 Restart your server, then press F2 when the Gateway logo screen appears

during startup. The BIOS Setup utility opens.

2 Select the Security menu. 3 Select Change Administrator Password.

4 Type the password and press ENTER, then type it again and press ENTER.

5 Save your changes and close the BIOS Setup utility.

To remove a BIOS security password:

1 Restart your server, then press F2 when the Gateway logo screen appears

during startup. The BIOS Setup utility opens.

+ 100 hidden pages