Gateway E-826R, E-824R User Manual

USER GUIDE

Gateway® E-824R/E-826R SuperLoader™ 3

Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Gateway E-824R DLT-V4 SuperLoader 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Gateway E-826R LTO-3 SuperLoader 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Bar code reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Enclosure components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Product components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

External Backup CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Chapter 2: Installing and Setting Up your Autoloader . . . . . . . . . . . . . . . . . . . . . . . . . .9

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Choosing a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

UL requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Unpacking the autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Rack mounting the autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

General preparation for rack mount installation . . . . . . . . . . . . . . . . . . . . . 14

Installing and removing the V-rail kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Connecting the SCSI and power cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Preparing the host and making sure the connection is correct . . . . . . . 22

Installing the device drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Configuring the autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Setting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Setting the Change mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Chapter 3: Operating your Autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Using the operator's panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Entering the passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Logging out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Using cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Inserting a single cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Moving a single cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Ejecting a single cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Using magazines and magazine blanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Magazine Load/Unload command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Installing a magazine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Contents www.gateway.com

Installing a magazine blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Removing a magazine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Removing a magazine blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Changing the orientation of a magazine or magazine blank . . . . . . . . . .44

Manually operating the magazine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Replacing a magazine or magazine blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Viewing status information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Viewing the autoloader status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Viewing the firmware version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Viewing the status of the magazine slots . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Viewing the tape drive status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Viewing the tape drive version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Viewing Ethernet information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Running an inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Data compression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Chapter 4: Managing and Monitoring your Autoloader . . . . . . . . . . . . . . . . . . . . . . .53

On-board Remote Management overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Opening On-board Remote Management . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Viewing status information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Feedback on pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Using the Configuration page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

System Operations options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Setting security options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Using the Updates page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Using the Diagnostics page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Running diagnostic tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Viewing Error or History logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Performing a System Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Using the Commands page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Set to Home . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Sequential operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Chapter 5: Troubleshooting your Autoloader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Understanding POST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Performing a POST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Interpreting the POST results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Running diagnostic tests from the front panel . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Setting the security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Stopping a diagnostic test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Front panel diagnostic tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

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Running diagnostic tests remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Diagnostics using On-board Remote Management . . . . . . . . . . . . . . . . . . 70

Checking for errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Hard error log display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Error code field description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Before contacting Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Returning the autoloader for service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Preparing the autoloader for shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Removing the autoloader from a rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Packing the autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Contents

Appendix A: Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Basic information logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Log descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Autoloader logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Soft logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Update logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Boot logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Tape drive logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Tape drive error logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

SCSI check condition error logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

POST failure logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Appendix B: Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Autoloader performance specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Autoloader power specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Autoloader vibration specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Autoloader shock specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Tape drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

LTO-3 drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

DLT-V4 drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Appendix C: Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . 101

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

iii

Contents www.gateway.com

CHAPTER 1

Introduction

•Introduction

•Features

•Enclosure components

•Getting Help

CHAPTER 1: Introduction www.gateway.com

Introduction

This guide provides information on the installation, configuration, and general

use of the Gateway® E-824R and E-826R autoloaders.

These autoloaders are compatible with most operating systems and

environments that support the SCSI interface, but require either direct support

from the operating system or a compatible backup application to take full

advantage of their many features.

Features

Each autoloader is an automated system that includes a tape drive and one or

two magazines for tape cartridges. Your application can automatically load and

unload tape cartridges as required for data backup or data retrieval. The

autoloaders provide a compact, high capacity, low-cost method for unattended

data backup.

Each SuperLoader 3™ contains either a DLT-V4 tape drive (E-824R), or an LTO-3

tape drive (E-826R) and one or two magazines containing as many as eight

cartridges each. A single cartridge can be inserted directly through a

password-protected mailslot (front loading slot). From the mailslot, the

cartridge can be inserted into the tape drive (if there is no cartridge already in

the drive), or you can load the cartridge into a magazine slot (if there is no

cartridge already in the slot).

The front panel on the autoloader includes a liquid crystal display (LCD) screen

and four function keys. A scrolling menu on the LCD screen lets you get

information from the autoloader and enter commands. The front panel also

includes two LEDs, which indicate the autoloader's status and error condition.

The SuperLoader 3 connects to your host server through a SCSI connection,

letting the host send data and commands automatically. You can also connect

to the autoloader using an Ethernet connection, to perform administrative

functions and download system updates.

Gateway E-824R DLT -V4 SuperLoader 3

The Gateway E-824R DLT-V4 SuperLoader 3 is SCSI-3 compatible and operates

as a single SCSI ID/two LUN data storage device. It is equipped with a DLT-V4

tape drive and can hold as many as sixteen DLT VS1 data cartridges, when using

two magazines. This provides a compressed capacity of 5.1 Terabytes of data

and a sustained data transfer rate of 36 GB per hour (native) or as high as 72

GB per hour compressed (assuming 2:1 compression).

www.gateway.com

Gateway E-826R LTO-3 SuperLoader 3

The Gateway E-826R LTO-3 SuperLoader 3 is SCSI-3 compatible and operates as a single SCSI ID/two LUN data storage device. It is equipped with an LTO-3 tape drive and contains as many as sixteen Ultrium 3 data cartridges, when using two magazines, which provides a compressed capacity of 6.4 Terabytes of data and a sustained data transfer rate of 245 GB per hour (native), or as high as 490 GB per hour compressed (assuming 2:1 compression).

Bar code reader

A bar code reader is enclosed within the body of the autoloader. The bar code reader automatically scans each cartridge in the magazine when the power is turned on, after a reset, after an import or export, or when a re-inventory command is issued (see “Running an inventory” on page 50). Other than that, there is no user interface with the bar code reader through the front panel operator controls or LCD screen. The information from each label is stored in memory and is available through SCSI and On-board Remote Management to the computer's operating system or backup application upon request.

If you use the bar code reader, you must apply or slide the bar code labels into the appropriate slot on the right side of each cartridge. The labels must conform to ANSI/AIM BC1 -1995 Uniform Symbology Specification Code 39. A set of bar code labels is included with the autoloader.

Features

Accessories

The following accessories are shipped with the autoloader:

■ SCSI host cable

■ SCSI terminator

■ Hardware to rack mount the autoloader

■ T8 and T10 TORX

■ One magazine blank

■ Power cable

■ Documentation CD containing all of the documentation

■ Bar code labels

L-Key drivers

CHAPTER 1: Introduction www.gateway.com

Enclosure components

Front

Left magazine or blank

Power switch

Front panel LCD screen

Mailslot (front loading slot)

Front panel LEDs

Right magazine or blank

Function keys

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Back

Power switch

Power connector

Enclosure components

Fan vent

RJ-45 Ethernet connector

68-pin HD SCSI connectors

Fan vent

CHAPTER 1: Introduction www.gateway.com

Product components

Getting Help

# Accessory

1 SCSI cable

2SCSI terminator

3 Power cable

4 Setup poster

5 CD (documentation)

6 Magazine blank

7 Bar code labels

8 TORX T8 and T10 L-key drivers

In addition to your autoloader’s documentation, you can use the following

information resources to help you use your autoloader.

External Backup CD

Use the External Backup CD to access file utilities, Windows 2003 Server drivers,

and documentation for your autoloader and its components.

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Gateway Web site

Getting Help

Gateway provides a variety of information on its Web site to help you use your autoloader.

Visit the Gateway Web site at support.gateway.com

■ Technical documentation and product guides

■ Technical tips and support

■ Updated hardware drivers

■ Order status

■ Frequently asked questions (FAQs)

for:

CHAPTER 1: Introduction www.gateway.com

CHAPTER 2

Installing and Setting Up your Autoloader

•Overview

• Preparation

•Installation

•Setup

Chapter 2: Installing and Setting Up your Autoloader www.gateway.com

Overview

Preparation

1 Prepare to install your new E-824R or E-826R (see “Preparation” on

page 10).

2 Identifying the correct SCSI bus types (see “SCSI bus requirements” on

page 10).

Installation

1 Install the autoloader in a computer rack. (see “Rack mounting the

autoloader” on page 13

Connect the autoloader to the server. (see “Connecting the SCSI and

power cables” on page 20).

3 Set the SCSI ID for the autoloader (see “Setting the SCSI ID” on page 25).

4 Turn on the autoloader on to make sure that it passes the Power-on Self

Test (PO ST ).

Whenever you power cycle the

autoloader, allow 10 seconds before

turning the power back on. The power

supply requires at least two to three seconds for the capacitors to discharge. This ensures a complete system reset on

power down and may avoid system

Caution

Preparation

The autoloader is not compatible with a

High-voltage Differential (HVD) SCSI bus.

Important

Setup and configuration

Set up the host and make sure that the connection is correct (see “Preparing

the host and making sure the connection is correct” on page 22).

errors.

Before you install your new Gateway autoloader, unpack it carefully and inspect it for any damage that might have occurred during shipping.

Make sure that the work area is free from conditions that could cause electrostatic discharge (ESD). Discharge static electricity from your body by touching a known grounded surface, such as your computer's metal chassis.

SCSI bus requ iremen ts

You must connect the autoloader to one of the following SCSI bus types:

■ Ultra 160 SCSI-3, LVD/MSE SCSI bus

■ Ultra 320 SCSI-3, LVD/MSE SCSI bus

The maximum number of autoloaders

supported per SCSI bus is two.

Important

Your SCSI host adaptor card must also support the SCSI bus type used to connect the autoloader.

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Choosing a location

Preparation

Choose a location that meets the following criteria. The autoloader uses standard rack mounting hardware and must be flat and level.

Criteria Description

Rack requirements Standard 19-inch rack with 2U (3.5 inches) of available rack space.

Room temperature 50–95° F (10–35° C)

Power source AC power voltage: 100–127 VAC; 200–240 VAC

Line frequency: 50–60 Hz Locate the AC outlet near the autoloader. The AC power cable is the product’s main disconnect device and must be easily accessible at all times.

Weight 31 lb. (14.1 kg) unloaded

38 lb. (17.2 kg) loaded with 2 magazines, 16 cartridges

Air Quality Minimize sources of particulate contamination. Avoid areas near frequently

used doors and walkways, cooling or exhaust vents, stacks of supplies that collect dust, printers, and smoke-filled rooms. Excessive dust and debris can damage tapes and tape drives.

UL requirements

Humidity 20–80% RH (non-condensing)

Clearance Back: Minimum of 17 inches (43.2 cm)

Front: Minimum of 27 inches (68.6 cm) Sides: Minimum of 2 inches (5.08 cm)

Elevated operating ambient temperature

When installed in a closed multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than the room ambient temperature. Therefore, consideration should be given to installing the equipment in an environment compatible with the manufacturer’s maximum recommended ambient temperature.

Reduced air flow

When you install the autoloader in a rack, make sure that there is adequate air flow for safe operation.

Mechanical loading

When you install the autoloader in a rack, make sure that you do not load the rack unevenly (for example, all of the equipment in the top section of the rack).

Chapter 2: Installing and Setting Up your Autoloader www.gateway.com

Overloading the circuit

When you connect the autoloader to the electrical supply circuit, do not overload the circuit.

Reliable grounding

Make sure that the electrical circuit providing power to your autoloader has a reliable ground. Pay particular attention to supply connections other than direct connections to the branch circuit, such as the use of power strips.

Unpacking the autoloader

If the room in which you are working

differs from the temperature in which the

autoloader was shipped or stored by

30°F (15°C) or more, let the autoloader

environment for at least 12 hours before

acclimate to the surrounding

opening the shipping carton.

Important

If your autoloader was ordered as a

one-magazine autoloader, be sure to

remove the plastic shipping insert from

the magazine bay before connecting or

operating your autoloader. Insert either a

magazine or a magazine blank into the

bay. The autoloader does not function

without both magazine bays equipped

Important

with either a magazine or a magazine

blank.

Before you begin, clear a desk or table so that you can unpack the autoloader. You also need to select an open 2U computer rack location near the server that will host the autoloader.

To unpack and inspect the autoloader:

1 Clear a table or desk so that you have room to unpack the autoloader.

2 Inspect the shipping box for damage. If you notice any damage, report it

to the shipping company immediately.

3 Open the shipping box and remove the accessories package. Set the

accessories package aside for now.

4 Lift the autoloader and padding out of the box and place it on the work

surface, top facing up. Do not set the autoloader on the front, back, or either side.

5 Carefully remove the shipping padding from the left and right sides of the

autoloader. Then remove the autoloader from the bag. Save the packing materials in case you need to move or ship the autoloader in the future.

6 Remove the shipping filler block and replace it with the right magazine

or magazine blank.

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Installation

Rack mounting the autoloader

The autoloader can be rack mounted using the V-rail kit (included).

The following illustration shows minimum clearances for rack mount installation:

Tap e magazine

Installation

27.0” (686 mm)

Minimum clearance to load or unload a magazine from the system

Clearance to door inside a rack

2.0” (51 mm)

Minimum side clearance (both sides)

1.0” (25 mm)

Minimum cle arance to load a tape through the mailslot

6.0” (152 mm)

Tap e

Front

Autoloader

Minimum clearance between the back of the autoloader and the inside of the rack (using standard mounting brackets adjusted to their closest setting)

Back

3.4” (86 mm)

Chapter 2: Installing and Setting Up your Autoloader www.gateway.com

General preparation for rack mount installation

To prepare for rack mount installation:

Failure to take these safety steps may

result in personal injury or equipment

Warnin g

damage.

1 Lower the cabinet feet.

2 Extend the cabinet’s anti-tip device, if available.

An anti-tip device may be extendable legs or similar equipment used to stabilize the cabinet. This anti-tip equipment is to help avoid over-balancing the cabinet when installing or removing equipment.

Do not remove the top cover of the

autoloader during the installation

process. Removing the top cover could

result in damage to the autoloader.

Caution

3 Make sure that the cabinet and all rack mounted equipment have a

reliable ground connection.

4 Make sure that the total current of all rack mounted components

(including the autoloader) does not exceed the current rating of the power distribution unit or outlet receptacles.

5 Secure the help of at least one other person. At least two people are

required to safely install the autoloader into a rack cabinet.

Installing and removing the V-rail kit

The V-rail is a set of rails, plates, and mounting hardware that lets you install the autoloader into a rack. This is not a slide rail kit, but allows some movement from the rack cabinet for easier access or removal of the autoloader.

The V-rails come already mounted to the chassis of your SuperLoader3.

Requirements

The V-rail can be used in many rack cabinet structures.

Front to rear rail spacing range is 25.75 – 34.50 inches (654.05 – 876.30 mm). This range accommodates varying cabinet depths. The vertical rail thickness is either 0.080 inch (2.03 mm) or .105 inch (7.14 mm).

Vertical rail hole types

The V-rail can be used with the following rack hole types:

■ .375 inch (9.53 mm) square through-holes

■ .281 inch (7.14 mm) diameter through-holes

■ 10-32 UNF-2B threaded holes

■ M6–1-6H threaded holes

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Installation

Left rail assembly

Right rail assembly

Accessory pieces

Besides the rail parts themselves, there are two plates included with the rail kit. These plates are used for various rack mountings. The front cover plate is used on all rack rails. The 10-32 inside nut plate is used on the .375 inch square-hole rails, the .280 diameter rails, and the M6 rails.

Front cover plate used on all rack rails

10-32 inside nut plate used on .375 square-hole rails, and .280 and M6 rails

Chapter 2: Installing and Setting Up your Autoloader www.gateway.com

Installation in a .375 square-hole rack

To install the rail in a .375 square-hole rack:

1 Identify the correct mounting holes on the vertical rail, making sure that

the selected holes are on the same level as the mounting holes on the other three vertical rails.

Vertical rail

Front cover

Autoloader tab (autoloader not shown)

2 Mount the front cover plate to the vertical rail in the identified holes by

plate

10-32 inside nut plate

Rail assembly

using 10-32 x .625 bolts in the center two holes of the plate.

3 Install the chassis into the rack by aligning the chassis-mounted rails with

the mounted rail assemblies, then pushing the chassis into the rack.

4 Secure the chassis into the rack by bolting the autoloader tabs to the

upper and lower holes in the front cover plate using 10-32 x .625 bolts.

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Installation

Installation in a .280 Diameter thru-hole rack

To install the rail in a .280 diameter thru-hole rack:

1 Identify the correct mounting holes on the vertical rail, making sure that

the selected holes are on the same level.

The upper and lower tabs of the inside

plate do not enter the holes of the rack.

They deform when secured.

Important

Vertical rail

Front cover

Autoloader tab (autoloader not shown)

2 Mount the front cover plate to the vertical rail in the identified holes by

plate

10-32 inside nut plate

Rail assembly

using M6 (.200”) threaded bolts in the center two holes of the plate.

3 Install the chassis into the rack by aligning the chassis-mounted rails with

the mounted rail assemblies, then pushing the chassis into the rack.

4 Secure the chassis into the rack by bolting the autoloader tabs to the

upper and lower holes in the front cover plate using M6 (.200”) threaded bolts.

Chapter 2: Installing and Setting Up your Autoloader www.gateway.com

Installation in a 10-32 threaded-hole rack

To install the rail in a 10-32 threaded-hole rack:

1 Identify the correct mounting holes on the vertical rail, making sure that

the selected holes are on the same level.

Vertical rail

Front cover

Autoloader tab (autoloader not shown)

plate

Rail assembly

2 Mount the front cover plate to the vertical rail in the identified holes by

using 10-32 x .625 bolts in the center two holes of the plate.

3 Install the chassis into the rack by aligning the chassis-mounted rails with

the mounted rail assemblies, then pushing the chassis into the rack.

4 Secure the chassis into the rack by bolting the autoloader tabs to the

upper and lower holes in the front cover plate using 10-32 x .625 bolts.

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Installation

Chassis-m ounted r ails

The following illustrations show various views of the chassis-mounted rail system.

Rail parts

Chassis rail close-up

Rails installed on a chassis

Chapter 2: Installing and Setting Up your Autoloader www.gateway.com

Using long autoloader brackets.

The chassis mounted on a rack.

Using short autoloader brackets.

Connecting the SCSI and power cables

To connect the SCSI and power cables:

1 Shut down and turn off the selected server. Turn off all attached accessory

devices, such as printers and other SCSI devices.

2 Attach one end of the SCSI cable (included in the accessory kit) to one of

the connectors on the back panel of the autoloader.

Back view of mounted chassis.

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Installation

If the supplied SCSI cable does not fit the connector on your SCSI host adapter, you have an incompatible SCSI host adapter.

Contact your Gateway representative or

your SCSI host adapter manufacturer for

Important

information.

3 Attach the other end of the SCSI cable to the connector on the SCSI host

adapter or to the connector on the previous device on the SCSI bus.

1 Ethernet cable

2SCSI cable

3 SCSI terminator

4 Attach the terminator to the remaining SCSI connector on the back panel

of the autoloader (if the autoloader is the last or only device on the SCSI bus). Otherwise, attach the cable to the next device on the SCSI bus. Make sure that the last device on the SCSI bus is correctly terminated.

5 Plug the power cable into the power connector on the back panel of the

autoloader.

6 Plug in the power cable to the nearest correctly grounded power outlet.

7 Turn on the autoloader by setting the power switch on the front panel to

the ON position. Check the LCD screen to make sure the autoloader is receiving power. If it is not, check the power connections and your power source.

8 Turn on any other devices you turned off earlier.

9 During the Power-on Self Test (POST), both LEDs are illuminated briefly,

followed by only the Ready/Activity LED flashing. When the initialization sequence is complete, the LCD screen displays the Home screen.

10 Turn on the server.

Chapter 2: Installing and Setting Up your Autoloader www.gateway.com

Preparing the host and making sure the connection is correct

If necessary, install a SCSI host adapter, software, and compatible drivers. Refer to the manuals for the host computer and SCSI host adapter for detailed instructions. In addition, follow these general guidelines:

■ When the host server is powered on, install software or drivers that are

compatible with the autoloader (see “Installing the device drivers” on

page 22). Most backup software packages require an additional module

to communicate with the autoloader robotics.

■ If the host server is connected to a network, check with the system

administrator before turning off power.

■ Use correct procedures to prevent electrostatic discharge (ESD). Use

wrist-grounding straps and anti-static mats when handling internal components.

■ Make sure that the host server has an open expansion slot.

■ Make sure that your backup application supports the SCSI host adapter.

■ Depending on the server configuration, you may need to change the

SCSI ID of the autoloader (see “Setting the SCSI ID” on page 25).

■ Make sure that the autoloader is correctly terminated. If the autoloader is

the only SCSI device other than the SCSI host adapter on the selected SCSI bus, it must be terminated. Likewise, if the autoloader is physically the last SCSI device on the SCSI bus, it must be terminated. Only the devices physically at the beginning and end of the SCSI bus should be terminated. If the host is located at the beginning of the SCSI bus, the host HBA is usually terminated internally.

Installing the device drivers

Device drivers are required if you intend

to use the Microsoft Windows 2003

native backup application. Commercial

backup applications provide all

necessary device driver support. Microsoft Windows NT native support for autoloaders. You must

use a backup application with Microsoft

No drivers are needed for Redhat 3.0,

Solaris 8, Solaris 9, and Solaris 10.

Commercial backup applications

provide all necessary device driver

Important

does not include

Windows NT.

support.

There are two device drivers associated with the autoloader. One for the autoloader itself, and a second for the tape drive within the autoloader.

Tape drive device driver

To install the tape drive device driver for Microsoft Windows 2003:

1 Make sure that you are logged on to the host server with administrator

privileges.

2 Download the latest drivers. Save the drivers to your host computer.

■ For the either model, go to support.gateway.com.

■ Open the device manager (refer to your specific OS documentation

for instructions). For example, right-click the My Computer icon on the Windows desktop, click Manage, then click Device Manager.

■ The drive should be listed under the ? Other Devices item as

Unknown Medium Changer Device.

3 Right-click the appropriate listing, click Uninstall, then click OK to confirm

that you want to remove the device.

4 Click Action in the upper-left corner of the Computer Management dialog

box.

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Installation

5 Click Scan for Hardware Changes. Windows 2003 scans for the

SuperLoader 3 drive. The drive appears under ?Other Devices again.

6 Right-click the appropriate listing, then click Properties.

7 Select the Driver tab, then click Update Driver.

8 When the Upgrade Device Driver Wizard appears, click Next.

9 Click Display a list..., then click Next.

10 Scroll down and click Tape Drive, then click Next.

11 Select the appropriate directory for your drive.

12 Click the SuperLoader 3 (drive) entry, then click Next.

13 Click Next to install the driver.

14 Click Finish.

15 Click Device Properties to make sure that the driver has been installed.

The drive now appears in Device Manager under Tape Dri ves as a (drive type) SCSI Sequential Device and is ready to use.

The autoloader uses the SuperLoader 3

Important

Windows drivers.

Autoloader device driver

To install the autoloader device driver for Microsoft Windows 2003:

1 Make sure that you are logged on to the host server with administrator

privileges.

2 Download the latest drivers from support.gateway.com. Save the drivers

to your host computer.

3 Right-click the My Computer icon on the Windows desktop, then click

Manage, Device Manager.

The autoloader should be listed under Medium Changers as Unknown Medium Changer Device.

4 Right-click the Unknown Medium Changer Device listing, click

Uninstall, then click OK to confirm that you want to remove the device.

5 Click Action in the upper-left corner of the Computer Management dialog

box.

6 Click Scan for Hardware Changes.

Windows 2003 scans for the autoloader. The autoloader appears under

Medium Changers again.

7 Right-click the Unknown Medium Changer Device listing, then click

Properties.

8 Select the Driver tab.

9 When the Upgrade Device Driver Wizard appears, click Next.

10 Click Display a list..., then click Next.

Chapter 2: Installing and Setting Up your Autoloader www.gateway.com

11 Browse to the location where you saved the drivers on the host computer,

then click OK.

12 Click the SuperLoader 3 entry, then click Next.

13 Click Next again to install the driver.

14 Click Finish.

15 Close the Device Properties dialog box.

The autoloader now appears in Device Manager under Medium Changers and is ready to use.

Setup

When you first power on the autoloader, it automatically runs a POST (Power-on Self Test). During the POST, the left (green) LED flashes. After the POST, the left (green) and right (amber) LED flash alternately back and forth. Do one of the following:

The front panel requires a six-digit

password to change the configuration (see “Setting passwords” on page 33). The LCD front panel default password for the

Administrator is 000000. The default

password for the Operator is 111111.

Important

Configuring the autoloader

■ If the autoloader powers on successfully, continue configuring the

autoloader (see “Configuring the autoloader” on page 24).

■ If the autoloader does not power on successfully, make sure that:

■ The power switch is on.

■ The power cable is inserted correctly.

■ The SCSI bus is terminated.

■ The SCSI cable is connected to the autoloader and host computer.

■ No error code appears on the autoloader LCD.

■ If you cannot resolve the problem yourself, contact Gateway Customer

Care (see “Getting Help” on page 6).

When you first power on the autoloader, the setting for the Internet Protocol (IP) address is static with the address 192.168.20.128. If you want to use Dynamic Host Configuration Protocol (DHCP) to change the IP address, see

“Setting the IP address” on page 26. To determine the IP address when using

DHCP, view the Ethernet status information (see “Setting Ethernet” on page 26).

To configure the autoloader, start with the Main menu on the front panel. If the

Main menu is not already visible on the LCD, press E

NTER.

When you first power on the autoloader, the default is set with no password protection. However, after you set the security option, all the configuration functionality is password-protected. You need an administrator-level password to configure the autoloader (see “Default username and password” on page 55 for On-board Remote Management or “Setting security options” on page 59 for the front panel).

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Setup

The front panel menu has the following options:

To configure the autoloader, you must make sure that the setup includes the following:

■ SCSI ID(s). For the autoloader, there is a single SCSI ID.

■ Magazine(s).

■ Ethernet IP address (if you are not using DHCP).

■ SNMP server IP address only if SNMP is being used.

■ Time server IP address (or the time zone, date, and time, if configuring

manually)—only if a time server is being used.

■ Control mode.

■ Security option.

Setting the SCSI ID

Each SCSI device attached to a server or workstation must have a unique SCSI ID. For the autoloader, you need one SCSI ID.

To set the SCSI ID:

1 If the Main menu is not already visible, press ENTER. The Main menu opens.

2 Click Configuration, then press ENTER. The Configuration submenu opens.

3 Scroll to SCSI ID, then press ENTER.

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