Gateway E-826R, E-824R User Manual

USER GUIDE

Gateway® E-824R/E-826R SuperLoader™ 3

Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Gateway E-824R DLT-V4 SuperLoader 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Gateway E-826R LTO-3 SuperLoader 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Bar code reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Enclosure components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Product components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

External Backup CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Chapter 2: Installing and Setting Up your Autoloader . . . . . . . . . . . . . . . . . . . . . . . . . .9

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Choosing a location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

UL requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Unpacking the autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Rack mounting the autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

General preparation for rack mount installation . . . . . . . . . . . . . . . . . . . . . 14

Installing and removing the V-rail kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Connecting the SCSI and power cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Preparing the host and making sure the connection is correct . . . . . . . 22

Installing the device drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Configuring the autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Setting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Setting the Change mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Chapter 3: Operating your Autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Using the operator's panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Entering the passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Logging out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Using cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Inserting a single cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Moving a single cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Ejecting a single cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Using magazines and magazine blanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Magazine Load/Unload command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Installing a magazine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Contents www.gateway.com

Installing a magazine blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Removing a magazine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Removing a magazine blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Changing the orientation of a magazine or magazine blank . . . . . . . . . .44

Manually operating the magazine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Replacing a magazine or magazine blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Viewing status information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Viewing the autoloader status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Viewing the firmware version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Viewing the status of the magazine slots . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Viewing the tape drive status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Viewing the tape drive version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Viewing Ethernet information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Running an inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Data compression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Chapter 4: Managing and Monitoring your Autoloader . . . . . . . . . . . . . . . . . . . . . . .53

On-board Remote Management overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Opening On-board Remote Management . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Viewing status information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Feedback on pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Using the Configuration page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

System Operations options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Setting security options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Using the Updates page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Using the Diagnostics page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Running diagnostic tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Viewing Error or History logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Performing a System Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Using the Commands page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Inventory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Set to Home . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Sequential operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Chapter 5: Troubleshooting your Autoloader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Understanding POST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Performing a POST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Interpreting the POST results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Running diagnostic tests from the front panel . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Setting the security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Stopping a diagnostic test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Front panel diagnostic tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

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Running diagnostic tests remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Diagnostics using On-board Remote Management . . . . . . . . . . . . . . . . . . 70

Checking for errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Hard error log display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Error code field description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Before contacting Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Returning the autoloader for service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Preparing the autoloader for shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Removing the autoloader from a rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Packing the autoloader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Contents

Appendix A: Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Basic information logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Log descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Autoloader logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Soft logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Update logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Boot logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Tape drive logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Tape drive error logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

SCSI check condition error logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

POST failure logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Appendix B: Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Autoloader performance specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Autoloader power specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Autoloader vibration specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Autoloader shock specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Tape drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

LTO-3 drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

DLT-V4 drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Appendix C: Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . 101

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

iii

Contents www.gateway.com

CHAPTER 1

Introduction

•Introduction

•Features

•Enclosure components

•Getting Help

CHAPTER 1: Introduction www.gateway.com

Introduction

This guide provides information on the installation, configuration, and general

use of the Gateway® E-824R and E-826R autoloaders.

These autoloaders are compatible with most operating systems and

environments that support the SCSI interface, but require either direct support

from the operating system or a compatible backup application to take full

advantage of their many features.

Features

Each autoloader is an automated system that includes a tape drive and one or

two magazines for tape cartridges. Your application can automatically load and

unload tape cartridges as required for data backup or data retrieval. The

autoloaders provide a compact, high capacity, low-cost method for unattended

data backup.

Each SuperLoader 3™ contains either a DLT-V4 tape drive (E-824R), or an LTO-3

tape drive (E-826R) and one or two magazines containing as many as eight

cartridges each. A single cartridge can be inserted directly through a

password-protected mailslot (front loading slot). From the mailslot, the

cartridge can be inserted into the tape drive (if there is no cartridge already in

the drive), or you can load the cartridge into a magazine slot (if there is no

cartridge already in the slot).

The front panel on the autoloader includes a liquid crystal display (LCD) screen

and four function keys. A scrolling menu on the LCD screen lets you get

information from the autoloader and enter commands. The front panel also

includes two LEDs, which indicate the autoloader's status and error condition.

The SuperLoader 3 connects to your host server through a SCSI connection,

letting the host send data and commands automatically. You can also connect

to the autoloader using an Ethernet connection, to perform administrative

functions and download system updates.

Gateway E-824R DLT -V4 SuperLoader 3

The Gateway E-824R DLT-V4 SuperLoader 3 is SCSI-3 compatible and operates

as a single SCSI ID/two LUN data storage device. It is equipped with a DLT-V4

tape drive and can hold as many as sixteen DLT VS1 data cartridges, when using

two magazines. This provides a compressed capacity of 5.1 Terabytes of data

and a sustained data transfer rate of 36 GB per hour (native) or as high as 72

GB per hour compressed (assuming 2:1 compression).

www.gateway.com

Gateway E-826R LTO-3 SuperLoader 3

The Gateway E-826R LTO-3 SuperLoader 3 is SCSI-3 compatible and operates as a single SCSI ID/two LUN data storage device. It is equipped with an LTO-3 tape drive and contains as many as sixteen Ultrium 3 data cartridges, when using two magazines, which provides a compressed capacity of 6.4 Terabytes of data and a sustained data transfer rate of 245 GB per hour (native), or as high as 490 GB per hour compressed (assuming 2:1 compression).

Bar code reader

A bar code reader is enclosed within the body of the autoloader. The bar code reader automatically scans each cartridge in the magazine when the power is turned on, after a reset, after an import or export, or when a re-inventory command is issued (see “Running an inventory” on page 50). Other than that, there is no user interface with the bar code reader through the front panel operator controls or LCD screen. The information from each label is stored in memory and is available through SCSI and On-board Remote Management to the computer's operating system or backup application upon request.

If you use the bar code reader, you must apply or slide the bar code labels into the appropriate slot on the right side of each cartridge. The labels must conform to ANSI/AIM BC1 -1995 Uniform Symbology Specification Code 39. A set of bar code labels is included with the autoloader.

Features

Accessories

The following accessories are shipped with the autoloader:

■ SCSI host cable

■ SCSI terminator

■ Hardware to rack mount the autoloader

■ T8 and T10 TORX

■ One magazine blank

■ Power cable

■ Documentation CD containing all of the documentation

■ Bar code labels

L-Key drivers

CHAPTER 1: Introduction www.gateway.com

Enclosure components

Front

Left magazine or blank

Power switch

Front panel LCD screen

Mailslot (front loading slot)

Front panel LEDs

Right magazine or blank

Function keys

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Back

Power switch

Power connector

Enclosure components

Fan vent

RJ-45 Ethernet connector

68-pin HD SCSI connectors

Fan vent

CHAPTER 1: Introduction www.gateway.com

Product components

Getting Help

# Accessory

1 SCSI cable

2SCSI terminator

3 Power cable

4 Setup poster

5 CD (documentation)

6 Magazine blank

7 Bar code labels

8 TORX T8 and T10 L-key drivers

In addition to your autoloader’s documentation, you can use the following

information resources to help you use your autoloader.

External Backup CD

Use the External Backup CD to access file utilities, Windows 2003 Server drivers,

and documentation for your autoloader and its components.

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Gateway Web site

Getting Help

Gateway provides a variety of information on its Web site to help you use your autoloader.

Visit the Gateway Web site at support.gateway.com

■ Technical documentation and product guides

■ Technical tips and support

■ Updated hardware drivers

■ Order status

■ Frequently asked questions (FAQs)

for:

CHAPTER 1: Introduction www.gateway.com

CHAPTER 2

Installing and Setting Up your Autoloader

•Overview

• Preparation

•Installation

•Setup

Chapter 2: Installing and Setting Up your Autoloader www.gateway.com

Overview

Preparation

1 Prepare to install your new E-824R or E-826R (see “Preparation” on

page 10).

2 Identifying the correct SCSI bus types (see “SCSI bus requirements” on

page 10).

Installation

1 Install the autoloader in a computer rack. (see “Rack mounting the

autoloader” on page 13

Connect the autoloader to the server. (see “Connecting the SCSI and

power cables” on page 20).

3 Set the SCSI ID for the autoloader (see “Setting the SCSI ID” on page 25).

4 Turn on the autoloader on to make sure that it passes the Power-on Self

Test (PO ST ).

Whenever you power cycle the

autoloader, allow 10 seconds before

turning the power back on. The power

supply requires at least two to three seconds for the capacitors to discharge. This ensures a complete system reset on

power down and may avoid system

Caution

Preparation

The autoloader is not compatible with a

High-voltage Differential (HVD) SCSI bus.

Important

Setup and configuration

Set up the host and make sure that the connection is correct (see “Preparing

the host and making sure the connection is correct” on page 22).

errors.

Before you install your new Gateway autoloader, unpack it carefully and inspect it for any damage that might have occurred during shipping.

Make sure that the work area is free from conditions that could cause electrostatic discharge (ESD). Discharge static electricity from your body by touching a known grounded surface, such as your computer's metal chassis.

SCSI bus requ iremen ts

You must connect the autoloader to one of the following SCSI bus types:

■ Ultra 160 SCSI-3, LVD/MSE SCSI bus

■ Ultra 320 SCSI-3, LVD/MSE SCSI bus

The maximum number of autoloaders

supported per SCSI bus is two.

Important

Your SCSI host adaptor card must also support the SCSI bus type used to connect the autoloader.

www.gateway.com

Choosing a location

Preparation

Choose a location that meets the following criteria. The autoloader uses standard rack mounting hardware and must be flat and level.

Criteria Description

Rack requirements Standard 19-inch rack with 2U (3.5 inches) of available rack space.

Room temperature 50–95° F (10–35° C)

Power source AC power voltage: 100–127 VAC; 200–240 VAC

Line frequency: 50–60 Hz Locate the AC outlet near the autoloader. The AC power cable is the product’s main disconnect device and must be easily accessible at all times.

Weight 31 lb. (14.1 kg) unloaded

38 lb. (17.2 kg) loaded with 2 magazines, 16 cartridges

Air Quality Minimize sources of particulate contamination. Avoid areas near frequently

used doors and walkways, cooling or exhaust vents, stacks of supplies that collect dust, printers, and smoke-filled rooms. Excessive dust and debris can damage tapes and tape drives.

UL requirements

Humidity 20–80% RH (non-condensing)

Clearance Back: Minimum of 17 inches (43.2 cm)

Front: Minimum of 27 inches (68.6 cm) Sides: Minimum of 2 inches (5.08 cm)

Elevated operating ambient temperature

When installed in a closed multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than the room ambient temperature. Therefore, consideration should be given to installing the equipment in an environment compatible with the manufacturer’s maximum recommended ambient temperature.

Reduced air flow

When you install the autoloader in a rack, make sure that there is adequate air flow for safe operation.

Mechanical loading

When you install the autoloader in a rack, make sure that you do not load the rack unevenly (for example, all of the equipment in the top section of the rack).

Chapter 2: Installing and Setting Up your Autoloader www.gateway.com

Overloading the circuit

When you connect the autoloader to the electrical supply circuit, do not overload the circuit.

Reliable grounding

Make sure that the electrical circuit providing power to your autoloader has a reliable ground. Pay particular attention to supply connections other than direct connections to the branch circuit, such as the use of power strips.

Unpacking the autoloader

If the room in which you are working

differs from the temperature in which the

autoloader was shipped or stored by

30°F (15°C) or more, let the autoloader

environment for at least 12 hours before

acclimate to the surrounding

opening the shipping carton.

Important

If your autoloader was ordered as a

one-magazine autoloader, be sure to

remove the plastic shipping insert from

the magazine bay before connecting or

operating your autoloader. Insert either a

magazine or a magazine blank into the

bay. The autoloader does not function

without both magazine bays equipped

Important

with either a magazine or a magazine

blank.

Before you begin, clear a desk or table so that you can unpack the autoloader. You also need to select an open 2U computer rack location near the server that will host the autoloader.

To unpack and inspect the autoloader:

1 Clear a table or desk so that you have room to unpack the autoloader.

2 Inspect the shipping box for damage. If you notice any damage, report it

to the shipping company immediately.

3 Open the shipping box and remove the accessories package. Set the

accessories package aside for now.

4 Lift the autoloader and padding out of the box and place it on the work

surface, top facing up. Do not set the autoloader on the front, back, or either side.

5 Carefully remove the shipping padding from the left and right sides of the

autoloader. Then remove the autoloader from the bag. Save the packing materials in case you need to move or ship the autoloader in the future.

6 Remove the shipping filler block and replace it with the right magazine

or magazine blank.

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Installation

Rack mounting the autoloader

The autoloader can be rack mounted using the V-rail kit (included).

The following illustration shows minimum clearances for rack mount installation:

Tap e magazine

Installation

27.0” (686 mm)

Minimum clearance to load or unload a magazine from the system

Clearance to door inside a rack

2.0” (51 mm)

Minimum side clearance (both sides)

1.0” (25 mm)

Minimum cle arance to load a tape through the mailslot

6.0” (152 mm)

Tap e

Front

Autoloader

Minimum clearance between the back of the autoloader and the inside of the rack (using standard mounting brackets adjusted to their closest setting)

Back

3.4” (86 mm)

Chapter 2: Installing and Setting Up your Autoloader www.gateway.com

General preparation for rack mount installation

To prepare for rack mount installation:

Failure to take these safety steps may

result in personal injury or equipment

Warnin g

damage.

1 Lower the cabinet feet.

2 Extend the cabinet’s anti-tip device, if available.

An anti-tip device may be extendable legs or similar equipment used to stabilize the cabinet. This anti-tip equipment is to help avoid over-balancing the cabinet when installing or removing equipment.

Do not remove the top cover of the

autoloader during the installation

process. Removing the top cover could

result in damage to the autoloader.

Caution

3 Make sure that the cabinet and all rack mounted equipment have a

reliable ground connection.

4 Make sure that the total current of all rack mounted components

(including the autoloader) does not exceed the current rating of the power distribution unit or outlet receptacles.

5 Secure the help of at least one other person. At least two people are

required to safely install the autoloader into a rack cabinet.

Installing and removing the V-rail kit

The V-rail is a set of rails, plates, and mounting hardware that lets you install the autoloader into a rack. This is not a slide rail kit, but allows some movement from the rack cabinet for easier access or removal of the autoloader.

The V-rails come already mounted to the chassis of your SuperLoader3.

Requirements

The V-rail can be used in many rack cabinet structures.

Front to rear rail spacing range is 25.75 – 34.50 inches (654.05 – 876.30 mm). This range accommodates varying cabinet depths. The vertical rail thickness is either 0.080 inch (2.03 mm) or .105 inch (7.14 mm).

Vertical rail hole types

The V-rail can be used with the following rack hole types:

■ .375 inch (9.53 mm) square through-holes

■ .281 inch (7.14 mm) diameter through-holes

■ 10-32 UNF-2B threaded holes

■ M6–1-6H threaded holes

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Installation

Left rail assembly

Right rail assembly

Accessory pieces

Besides the rail parts themselves, there are two plates included with the rail kit. These plates are used for various rack mountings. The front cover plate is used on all rack rails. The 10-32 inside nut plate is used on the .375 inch square-hole rails, the .280 diameter rails, and the M6 rails.

Front cover plate used on all rack rails

10-32 inside nut plate used on .375 square-hole rails, and .280 and M6 rails

Chapter 2: Installing and Setting Up your Autoloader www.gateway.com

Installation in a .375 square-hole rack

To install the rail in a .375 square-hole rack:

1 Identify the correct mounting holes on the vertical rail, making sure that

the selected holes are on the same level as the mounting holes on the other three vertical rails.

Vertical rail

Front cover

Autoloader tab (autoloader not shown)

2 Mount the front cover plate to the vertical rail in the identified holes by

plate

10-32 inside nut plate

Rail assembly

using 10-32 x .625 bolts in the center two holes of the plate.

3 Install the chassis into the rack by aligning the chassis-mounted rails with

the mounted rail assemblies, then pushing the chassis into the rack.

4 Secure the chassis into the rack by bolting the autoloader tabs to the

upper and lower holes in the front cover plate using 10-32 x .625 bolts.

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Installation

Installation in a .280 Diameter thru-hole rack

To install the rail in a .280 diameter thru-hole rack:

1 Identify the correct mounting holes on the vertical rail, making sure that

the selected holes are on the same level.

The upper and lower tabs of the inside

plate do not enter the holes of the rack.

They deform when secured.

Important

Vertical rail

Front cover

Autoloader tab (autoloader not shown)

2 Mount the front cover plate to the vertical rail in the identified holes by

plate

10-32 inside nut plate

Rail assembly

using M6 (.200”) threaded bolts in the center two holes of the plate.

3 Install the chassis into the rack by aligning the chassis-mounted rails with

the mounted rail assemblies, then pushing the chassis into the rack.

4 Secure the chassis into the rack by bolting the autoloader tabs to the

upper and lower holes in the front cover plate using M6 (.200”) threaded bolts.

Chapter 2: Installing and Setting Up your Autoloader www.gateway.com

Installation in a 10-32 threaded-hole rack

To install the rail in a 10-32 threaded-hole rack:

1 Identify the correct mounting holes on the vertical rail, making sure that

the selected holes are on the same level.

Vertical rail

Front cover

Autoloader tab (autoloader not shown)

plate

Rail assembly

2 Mount the front cover plate to the vertical rail in the identified holes by

using 10-32 x .625 bolts in the center two holes of the plate.

3 Install the chassis into the rack by aligning the chassis-mounted rails with

the mounted rail assemblies, then pushing the chassis into the rack.

4 Secure the chassis into the rack by bolting the autoloader tabs to the

upper and lower holes in the front cover plate using 10-32 x .625 bolts.

www.gateway.com

Installation

Chassis-m ounted r ails

The following illustrations show various views of the chassis-mounted rail system.

Rail parts

Chassis rail close-up

Rails installed on a chassis

Chapter 2: Installing and Setting Up your Autoloader www.gateway.com

Using long autoloader brackets.

The chassis mounted on a rack.

Using short autoloader brackets.

Connecting the SCSI and power cables

To connect the SCSI and power cables:

1 Shut down and turn off the selected server. Turn off all attached accessory

devices, such as printers and other SCSI devices.

2 Attach one end of the SCSI cable (included in the accessory kit) to one of

the connectors on the back panel of the autoloader.

Back view of mounted chassis.

www.gateway.com

Installation

If the supplied SCSI cable does not fit the connector on your SCSI host adapter, you have an incompatible SCSI host adapter.

Contact your Gateway representative or

your SCSI host adapter manufacturer for

Important

information.

3 Attach the other end of the SCSI cable to the connector on the SCSI host

adapter or to the connector on the previous device on the SCSI bus.

1 Ethernet cable

2SCSI cable

3 SCSI terminator

4 Attach the terminator to the remaining SCSI connector on the back panel

of the autoloader (if the autoloader is the last or only device on the SCSI bus). Otherwise, attach the cable to the next device on the SCSI bus. Make sure that the last device on the SCSI bus is correctly terminated.

5 Plug the power cable into the power connector on the back panel of the

autoloader.

6 Plug in the power cable to the nearest correctly grounded power outlet.

7 Turn on the autoloader by setting the power switch on the front panel to

the ON position. Check the LCD screen to make sure the autoloader is receiving power. If it is not, check the power connections and your power source.

8 Turn on any other devices you turned off earlier.

9 During the Power-on Self Test (POST), both LEDs are illuminated briefly,

followed by only the Ready/Activity LED flashing. When the initialization sequence is complete, the LCD screen displays the Home screen.

10 Turn on the server.

Chapter 2: Installing and Setting Up your Autoloader www.gateway.com

Preparing the host and making sure the connection is correct

If necessary, install a SCSI host adapter, software, and compatible drivers. Refer to the manuals for the host computer and SCSI host adapter for detailed instructions. In addition, follow these general guidelines:

■ When the host server is powered on, install software or drivers that are

compatible with the autoloader (see “Installing the device drivers” on

page 22). Most backup software packages require an additional module

to communicate with the autoloader robotics.

■ If the host server is connected to a network, check with the system

administrator before turning off power.

■ Use correct procedures to prevent electrostatic discharge (ESD). Use

wrist-grounding straps and anti-static mats when handling internal components.

■ Make sure that the host server has an open expansion slot.

■ Make sure that your backup application supports the SCSI host adapter.

■ Depending on the server configuration, you may need to change the

SCSI ID of the autoloader (see “Setting the SCSI ID” on page 25).

■ Make sure that the autoloader is correctly terminated. If the autoloader is

the only SCSI device other than the SCSI host adapter on the selected SCSI bus, it must be terminated. Likewise, if the autoloader is physically the last SCSI device on the SCSI bus, it must be terminated. Only the devices physically at the beginning and end of the SCSI bus should be terminated. If the host is located at the beginning of the SCSI bus, the host HBA is usually terminated internally.

Installing the device drivers

Device drivers are required if you intend

to use the Microsoft Windows 2003

native backup application. Commercial

backup applications provide all

necessary device driver support. Microsoft Windows NT native support for autoloaders. You must

use a backup application with Microsoft

No drivers are needed for Redhat 3.0,

Solaris 8, Solaris 9, and Solaris 10.

Commercial backup applications

provide all necessary device driver

Important

does not include

Windows NT.

support.

There are two device drivers associated with the autoloader. One for the autoloader itself, and a second for the tape drive within the autoloader.

Tape drive device driver

To install the tape drive device driver for Microsoft Windows 2003:

1 Make sure that you are logged on to the host server with administrator

privileges.

2 Download the latest drivers. Save the drivers to your host computer.

■ For the either model, go to support.gateway.com.

■ Open the device manager (refer to your specific OS documentation

for instructions). For example, right-click the My Computer icon on the Windows desktop, click Manage, then click Device Manager.

■ The drive should be listed under the ? Other Devices item as

Unknown Medium Changer Device.

3 Right-click the appropriate listing, click Uninstall, then click OK to confirm

that you want to remove the device.

4 Click Action in the upper-left corner of the Computer Management dialog

box.

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Installation

5 Click Scan for Hardware Changes. Windows 2003 scans for the

SuperLoader 3 drive. The drive appears under ?Other Devices again.

6 Right-click the appropriate listing, then click Properties.

7 Select the Driver tab, then click Update Driver.

8 When the Upgrade Device Driver Wizard appears, click Next.

9 Click Display a list..., then click Next.

10 Scroll down and click Tape Drive, then click Next.

11 Select the appropriate directory for your drive.

12 Click the SuperLoader 3 (drive) entry, then click Next.

13 Click Next to install the driver.

14 Click Finish.

15 Click Device Properties to make sure that the driver has been installed.

The drive now appears in Device Manager under Tape Dri ves as a (drive type) SCSI Sequential Device and is ready to use.

The autoloader uses the SuperLoader 3

Important

Windows drivers.

Autoloader device driver

To install the autoloader device driver for Microsoft Windows 2003:

1 Make sure that you are logged on to the host server with administrator

privileges.

2 Download the latest drivers from support.gateway.com. Save the drivers

to your host computer.

3 Right-click the My Computer icon on the Windows desktop, then click

Manage, Device Manager.

The autoloader should be listed under Medium Changers as Unknown Medium Changer Device.

4 Right-click the Unknown Medium Changer Device listing, click

Uninstall, then click OK to confirm that you want to remove the device.

5 Click Action in the upper-left corner of the Computer Management dialog

box.

6 Click Scan for Hardware Changes.

Windows 2003 scans for the autoloader. The autoloader appears under

Medium Changers again.

7 Right-click the Unknown Medium Changer Device listing, then click

Properties.

8 Select the Driver tab.

9 When the Upgrade Device Driver Wizard appears, click Next.

10 Click Display a list..., then click Next.

Chapter 2: Installing and Setting Up your Autoloader www.gateway.com

11 Browse to the location where you saved the drivers on the host computer,

then click OK.

12 Click the SuperLoader 3 entry, then click Next.

13 Click Next again to install the driver.

14 Click Finish.

15 Close the Device Properties dialog box.

The autoloader now appears in Device Manager under Medium Changers and is ready to use.

Setup

When you first power on the autoloader, it automatically runs a POST (Power-on Self Test). During the POST, the left (green) LED flashes. After the POST, the left (green) and right (amber) LED flash alternately back and forth. Do one of the following:

The front panel requires a six-digit

password to change the configuration (see “Setting passwords” on page 33). The LCD front panel default password for the

Administrator is 000000. The default

password for the Operator is 111111.

Important

Configuring the autoloader

■ If the autoloader powers on successfully, continue configuring the

autoloader (see “Configuring the autoloader” on page 24).

■ If the autoloader does not power on successfully, make sure that:

■ The power switch is on.

■ The power cable is inserted correctly.

■ The SCSI bus is terminated.

■ The SCSI cable is connected to the autoloader and host computer.

■ No error code appears on the autoloader LCD.

■ If you cannot resolve the problem yourself, contact Gateway Customer

Care (see “Getting Help” on page 6).

When you first power on the autoloader, the setting for the Internet Protocol (IP) address is static with the address 192.168.20.128. If you want to use Dynamic Host Configuration Protocol (DHCP) to change the IP address, see

“Setting the IP address” on page 26. To determine the IP address when using

DHCP, view the Ethernet status information (see “Setting Ethernet” on page 26).

To configure the autoloader, start with the Main menu on the front panel. If the

Main menu is not already visible on the LCD, press E

NTER.

When you first power on the autoloader, the default is set with no password protection. However, after you set the security option, all the configuration functionality is password-protected. You need an administrator-level password to configure the autoloader (see “Default username and password” on page 55 for On-board Remote Management or “Setting security options” on page 59 for the front panel).

www.gateway.com

Setup

The front panel menu has the following options:

To configure the autoloader, you must make sure that the setup includes the following:

■ SCSI ID(s). For the autoloader, there is a single SCSI ID.

■ Magazine(s).

■ Ethernet IP address (if you are not using DHCP).

■ SNMP server IP address only if SNMP is being used.

■ Time server IP address (or the time zone, date, and time, if configuring

manually)—only if a time server is being used.

■ Control mode.

■ Security option.

Setting the SCSI ID

Each SCSI device attached to a server or workstation must have a unique SCSI ID. For the autoloader, you need one SCSI ID.

To set the SCSI ID:

1 If the Main menu is not already visible, press ENTER. The Main menu opens.

2 Click Configuration, then press ENTER. The Configuration submenu opens.

3 Scroll to SCSI ID, then press ENTER.

Chapter 2: Installing and Setting Up your Autoloader www.gateway.com

4 Scroll to the number you want to set as the autoloader's SCSI ID, then press

NTER. “Cycle Power new SCSI ID” appears on the LCD.

5 Press and hold the power button on the front panel until “System

Shutdown wait 60 sec” appears on the LCD, then release the button. “Power Off” then appears on the LCD and the autoloader shuts off.

6 Press the power button again to turn on the autoloader. The new SCSI ID

is now in effect.

Setting Ethernet

Ethernet is the method used by the autoloader to access a network. With an Ethernet connection, you can remotely access the autoloader over the network. To use the Ethernet connection, you must define the following:

■ A dynamic or static IP address for the autoloader (required)

■ A subnet mask (required)

■ An IP gateway (optional)

■ A Simple Network Management Protocol (SNMP) server (optional)

■ A time server, or set the time and time zone manually (optional)

Setting the IP address

An IP address is the address of any device attached to a network. Each device must have a unique IP address. IP addresses are written as four sets of numbers separated by periods ranging from 0.0.0.0 up to and including 255.255.255.255.

IP addresses are either permanent or dynamically assigned. A permanent, or static, address remains the same each time the device connects to the network server. A dynamic address may change each time the device connects to the network server using Dynamic Host Configuration Protocol (DHCP).

To set a dynamic IP address:

1 From the Main menu, click Configuration, then press ENTER. The

Configuration submenu opens.

2 Scroll to Ethernet, then press ENTER. The Ethernet submenu opens.

3 Scroll to Set IP, then press ENTER. The Set IP screen opens.

4 Scroll to DHCP, then press ENTER. “Please reboot to use DHCP” appears on

the LCD screen.

5 Press and hold the power button on the front panel until “System

Shutdown wait 60 sec” appears on the LCD, then release the button. “Power Off” appears on the LCD, then the autoloader shuts off.

6 Press the power button again to turn on the autoloader. The IP address is

changed.

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Setup

To set a static IP address:

1 From the Main menu, click Configuration, then press ENTER. The

Configuration submenu opens.

2 Scroll to Ethernet, then press ENTER. The Ethernet submenu opens.

3 Scroll to Set IP, then press ENTER. The Set IP screen opens.

4 Scroll to Static IP, then press ENTER. The cursor automatically appears at

the first digit.

5 At each position of the IP address, use the up and down arrows to change

the value of each digit. Press E

When you have advanced through all of the digits of the IP address, the autoloader displays “Enter to save.”

NTER to advance the cursor to the next digit.

If you make a mistake, press ESC to backspace to the digit you want to

Important

change.

6 Press ENTER. The Configuration submenu appears and the static IP is now

in effect. You do not need to reboot the autoloader.

7 Press ESC or Enter to return to the Ethernet submenu.

Setting the subnet mask

Creating a subnet mask is a method of splitting IP networks into a series of subgroups, or subnets, to improve performance or security.

To set a subnet mask:

1 From the Main menu, click Configuration, then press ENTER. The

Configuration submenu opens.

2 Scroll to Ethernet, then press ENTER. The Ethernet submenu opens.

3 Scroll to Set Subnet Mask, then press ENTER. The cursor automatically

appears at the first digit.

4 At each position of the Subnet Mask address use the up and down arrows

to change the value of each digit. Press E next digit.

When you have advanced through all of the digits of the subnet mask address, the autoloader displays “Enter to save.”

NTER to advance the cursor to the

If you make a mistake, press ESC to backspace to the digit you want to

Important

change.

5 Press ENTER. “New Subnet Mask xxx.xxx.xxx” appears on the LCD. You do

not need to reboot the autoloader.

6 Press ESC or ENTER to return to the Ethernet submenu.

Chapter 2: Installing and Setting Up your Autoloader www.gateway.com

Setting an IP gateway

A gateway is a node on a network that allows access to another network.

To set an IP gateway:

1 From the Main menu, click Configuration, then press ENTER. The

Configuration submenu opens.

2 Scroll to Ethernet, then press ENTER. The Ethernet submenu opens.

3 Scroll to Set Gateway, then press ENTER. The cursor automatically appears

at the first digit.

4 At each position of the gateway address use the up and down arrows to

change the value of each digit. Press E next digit.

When you have advanced through all of the digits of the gateway address, the autoloader displays “Enter to save.”

NTER to advance the cursor to the

If you make a mistake, press ESC to backspace to the digit you want to

Important

change.

5 Press ENTER. “New Gateway is xxx.xxx.xxx” appears on the LCD. You do not

need to reboot the autoloader.

6 Press ESC or ENTER to return to the Ethernet submenu.

Setting the SNMP server

An SNMP server monitors a network by processing reporting activity in each network device (hub, router, bridge, and so on). The server uses this information to define what is available from each device and what can be controlled (turned off, on, and so on).

To set an SNMP server:

1 From the Main menu, click Configuration, then press ENTER. The

Configuration submenu opens.

2 Scroll to Ethernet, then press ENTER. The Ethernet submenu opens.

3 Scroll to Set SNMP Server, then press ENTER. The cursor automatically

appears at the first digit.

4 At each position of the SNMP server address use the up and down arrows

to change the value of each digit. Press E next digit.

NTER to advance the cursor to the

If you make a mistake, press ESC to backspace to the digit you want to

Important

change.

When you have advanced through all of the digits of the SNMP server address, the autoloader displays “Enter to save.”

5 Press ENTER. “New SNMP Server xxx.xxx.xxx” appears on the LCD. You do

not need to reboot the autoloader.

6 Press ESC or ENTER to return to the Ethernet submenu.

www.gateway.com

Setting the time

Setup

The system time is displayed by On-board Remote Management and is used internally when logging events and errors. The system time is either regular time or power-on time. Regular time is Month/Date/Year Time, such as Nov/21/2004 19:28. Power-on time is Power On Cycles/Power On Hours. For example, POC: 00121, POH: 00002:07:45 where POC is the number of times the system has booted since it was manufactured, and POH is the number of hours, minutes, and seconds since the last system boot. If regular time is known, it is used, otherwise power-on time is used.

The system time setting on the autoloader must be reset after each power up. The time can be reset automatically if a time server is configured.

Setting the time server

You can connect the autoloader to a SNTP-compatible time server to supply the correct date and time. The autoloader uses this information to time-stamp information in its memory.

To set a time server:

1 From the Main menu, click Configuration, then press ENTER. The

Configuration submenu opens.

If you make a mistake, press ESC to

Important

backspace to the digit you want to

change.

2 Scroll to Ethernet, then press ENTER. The Ethernet submenu opens.

3 Scroll to Set Time Server, then press ENTER. The cursor automatically

appears at the first digit.

4 At each position of the time server address use the up and down arrows

to change the value of each digit. Press E

NTER to advance the cursor to the

next digit.

When you have advanced through all of the digits of the time server address, the autoloader displays “Enter to save.”

5 Press ENTER. “New Time Server xxx.xxx.xxx” appears on the LCD. You do not

need to reboot the autoloader.

6 Press ESC or ENTER to return to the Ethernet submenu.

To set the time zone:

1 From the Main menu, click Configuration, then press Enter. The

Configuration submenu opens.

2 Scroll to Time, then press ENTER. The Time submenu opens.

3 Scroll to Set Timezone, then press ENTER. The Time Zone screen appears,

letting you set the hours. The cursor automatically appears at the first digit.

4 Scroll to set the number of hours difference between your local time and

Greenwich Mean Time (GMT).

Chapter 2: Installing and Setting Up your Autoloader www.gateway.com

5 Scroll to set the number of minutes difference between your local time

and GMT, then press E

6 Press ESC or ENTER to return to the Main menu.

NTER. The new time zone is set.

To set the date and time:

1 From the Main menu, click Configuration, then press ENTER. The

Configuration submenu opens.

2 Scroll to Time, then press ENTER. The Time submenu opens.

3 Scroll to Set Date/Time, then press ENTER. The Date/Time screen appears,

letting you set the date and time. The cursor automatically appears at the first digit.

4 The first four digits represent the current year. At each position of the year,

use the up and down arrows to change the value of each digit. Press E to advance the cursor to the next digit.

5 The next two digits represent the current month. At each position of the

month, use the up and down arrows to change the value of each digit. Enter a leading 0 if the month is a single digit. Press E

NTER to advance the

cursor to the next digit.

NTER

Setting the Change mode

6 The next two digits represent the current day. At each position of the day,

use the up and down arrows to change the value of each digit. Enter a leading 0 if the day is a single digit. Press E

NTER to advance the cursor to

the next digit.

7 The next two digits represent the current hour. At each position of the

hour, use the up and down arrows to change the value of each digit. Enter a leading 0 if the hour is a single digit. Press E

NTER to advance the cursor

to the next digit.

8 The last two digits represent the current minute. At each position of the

minute, use the up and down arrows to change the value of each digit. Enter a leading 0 if the minute is a single digit. Press E

NTER to advance the

cursor to the next digit.

9 Press ENTER to save.

10 Press ESC to return to the Main menu.

You can set the autoloader Change mode to either Random or Sequential. The default change mode is Random.

In Random mode either you or the backup software can specify which cartridge you want to use and where you want it to go. You will probably use this mode the most.

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Setup

The Sequential mode supports certain backup applications that do not manage media. During backup, when one cartridge is read or written to the end of the tape the autoloader, automatically returns that cartridge to its slot and loads the cartridge from the next higher numbered slot to the tape drive to be read or written to. This continues until the backup has sequentially accessed and used all available cartridges. The autoloader does not move the media until the host requests the tape drive to unload the tape through a SCSI unload command.

In Sequential mode, the medium changer

does not appear in the Device Manager.

The medium changer reappears in

Device Manager if you return the system

to Random mode. This is to allow for

operating systems that do not support

Important

multiple LUNS.

In Seq Cycle mode, which is an option of the Sequential mode, the autoloader automatically starts over with magazine slot 1 when the last cartridge is used (slot 16 or the highest filled slot). If this change mode is not set, the autoloader stops when the last cartridge available has been used. In Seq Cycle mode the autoloader continues to cycle until you stop it.

To set the Change mode:

1 From the Main menu, click Configuration, then press ENTER. The

Configuration submenu opens.

2 Scroll to Change Mode, then press Enter. The mode options appear. A

check mark appears next to the currently enabled mode.

3 Do one of the following:

■ To leave the mode the same, press Esc.

■ To modify the change mode, scroll to the mode to you want, then

press Enter. “Reboot to enable new mode” appears on the LCD.

4 Press and hold the power button on the front panel until “System

Shutdown wait 60 sec” appears on the LCD, then release it. “Power Off” then appears on the LCD and the autoloader shuts off.

5 Press the power button again to turn on the autoloader. The new change

mode is now in effect.

Sequential mode operations

If you enable Sequential mode, you must use the Sequential Ops submenu under the Commands menu to operate the autoloader after you reboot.

■ The Start command lets you load the first cartridge.

■ The Resume command lets you continue from the next unused slot, if you

stopped the cycle.

■ The Stop command lets you stop the cycle.

To start Sequential mode operation:

1 From the Main menu, scroll to Commands, then press ENTER. The

Commands submenu opens.

2 Scroll to Sequential Ops, then press ENTER. The Sequential Ops submenu

opens.

3 Scroll to Start, then press ENTER. “Moving first tape to drive” appears on

the LCD.

Chapter 2: Installing and Setting Up your Autoloader www.gateway.com

To stop Sequential mode operation:

1 From the Main menu, scroll to Commands, then press ENTER. The

Commands submenu opens.

2 Scroll to Sequential Ops, then press ENTER. The Sequential Ops submenu

opens.

3 Scroll to Stop, then press ENTER. “Ejecting tape from drive” appears on the

LCD.

To resume Sequential mode operation:

1 From the Main menu, scroll to Commands, then press ENTER. The

Commands submenu opens.

2 Scroll to Sequential Ops, then press ENTER. The Sequential Ops submenu

opens.

3 Scroll to Resume, then press ENTER. “Moving next tape to drive” appears

on the LCD.

Setting security

You can add security to the front panel by password-protecting the autoloader's functionality. The security setting only protects the front panel functionality. The default setting is Off, meaning that no password is required. However, you can enable the security option so that users must enter a password to access functionality.

Security option

When you first turn on the autoloader, the security option is set to Off. Use the following procedure to enable the security option. You must have an administrator-level password to set passwords.

To set the Security option:

1 From the Main menu, scroll to Configuration, then press ENTER. The

Configuration submenu opens.

2 Scroll to Security. If a check mark appears after the word Security, the

security option is On. If no check mark appears, the security option is Off.

3 To change the option, press ENTER. For example, if the security option was

set to On, it is now set to Off, and no check mark appears.

Setting magazines

In some cases, autoloader owners have been charged Independent Software Vendor (ISV) licensing fees for two-magazine SuperLoader 3s, even though only one magazine was configured. This happened because the ISV software registered the autoloader as a two-magazine device, regardless of the number of magazines actually configured. You can set the number of magazines in the autoloader.

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Setup

To set the number of magazines:

1 From the Main menu, scroll to Configuration, then press ENTER. The

Configuration submenu opens.

2 Scroll to Magazines, then press ENTER. The Magazines submenu opens.

3 Select either Right, Left, or Both to indicate the magazines installed in the

autoloader.

Setting passwords

Many operations on the autoloader are password-protected to make sure that data integrity is safe. You can set passwords to the Administrator level and to the Operator level. Operator-level users have access to the Commands and Status menus. Administrator-level users have access to all functionality.

To set a password:

1 From the Main menu, scroll to Configuration, then press ENTER. The

Configuration submenu opens.

If you make a mistake, press ESC to

Important

backspace to the digit you want to

change.

2 Scroll to Set Password, then press ENTER.

3 To set a password to the operator level, scroll to Operator. To set a

password to the administrator level, scroll to Administrator. Press ENTER. The Set Password screen opens.

4 Press ENTER. If you are not logged in as Administrator, press ENTER again

to log in. A text box appears above the first asterisk.

5 The cursor automatically appears at the first character of the password.

6 At each position of the password, use the up and down arrows to change

the value of each character. Press E

NTER to enter the character and advance

the cursor to the next number. The text box above the asterisk disappears and another text box appears above the next asterisk.

7 Repeat step Step 6 to enter the remaining digits of the password. When

you have entered six numbers, the autoloader displays “Submit Password” below the asterisks.

8 Press ENTER to submit the password. “Password Successfully changed”

appears on the LCD.

9 Press ENTER. The Operator and Administrator options reappear. You can

either enter another password, or press E

SC or ENTER, as necessary, to

return to the Main menu.

Chapter 2: Installing and Setting Up your Autoloader www.gateway.com

Getting lost passwords

You can reset front panel passwords to

the factory defaults from On-board

Remote Management. However, if the

On-board Remote Management

passwords are lost, you must contact

Customer Care. If you must contact

Customer Care, be at the host computer

with On-board Remote Management on

line. From the Main screen, click

Configuration. The User name and

Password screen opens. The Customer

Care representative needs the number

surrounded by asterisks to locate and

reset your password. This is your “realm

Important

If you forget the administrator-level password, you cannot access the autoloader's functionality to enter a new password. In this case, you must call Customer Care (see “Getting Help” on page 6). When you call, have the autoloader connected to the Ethernet and On-board Remote Management open.

number.”

CHAPTER 3

Operating your Autoloader

• Using the operator's panel

• Using cartridges

• Using magazines and magazine blanks

• Replacing a magazine or magazine blank

• Viewing status information

• Running an inventory

• Data compression

CHAPTER 3: Operating your Autoloader www.gateway.com

Using the operator's panel

The operator's panel consists of two LEDs, four buttons, and a 2-line by 16-character LCD screen. The operator's panel provides everything you need to monitor autoloader status and to control all of its functions.

If security is enabled and you try to

execute a command without entering a

password, the autoloader displays the

Enter Password screen until you enter a

password. Once you enter a password

(see “Default username and password”

on page 55 for On-board Remote

Management or “Setting passwords” on

page 33 for the front panel), the

autoloader takes you back to the

command screen that you were at before

you entered a password.

Important

Entering the passwords

1 Power switch 5 Scroll down button

2 Front panel LCD screen 6 Escape

3 Front panel LEDs 7 Enter

4 Scroll up button

All of the functionality accessed from the scrolling menu is password-protected. Two levels of security are built into the menu. The lower-level security is the operator level and the higher-level security is the administrator level. There is one password for each level. (See “Default username and password” on page 55 for On-board Remote Management or “Setting passwords” on page 33 for the front panel.)

The administrator password allows access to all of the functionality available. The operator password allows access to all of the functionality in the Command and Status submenus.

Many functions on the autoloader may be password-protected to make sure that data remains safe. To access the menu items necessary to execute these functions, you must first enter your password (see “Setting passwords” on

page 33). All passwords for the front panel are six numeric digits long.

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Logging out

Using cartridges

When you enter a password, all password-protected functionality is available until you close your browser session. If you do not use the front panel for 10 minutes, the Main screen reappears on the LCD. When the Main screen reappears, the autoloader has automatically logged you out. You must re-enter your password again to access the menu functionality.

To log out of the autoloader:

1 From the Main menu, scroll to Commands, then press ENTER. The

Commands submenu opens.

You can also press ESCAPE to log out.

Continue pressing E

SCAPE until the Main

screen appears.

Using cartridges

Tips & Tricks

Whenever you see Enter or Eject on the

front panel menu, it means the tape

enters and leaves the autoloader through

the mailslot. Whenever you see Load or

Unload, it means the tape is loaded into

or unloaded from the tape drive.

If a tape cartridge is holding the mailslot door open on power up, the robot cannot

move. The system detects that the

mailslot door is open but cannot detect

the presence of the tape. If the mailslot

door is open, the bar code scanner laser

light may shine out the door and

potentially cause physical injury. With the mailslot door open, do not insert your hand through the mailslot door. This is to prevent bodily injury from the robot.

Precautions are in place to prevent the

robotic mechanism functioning in this

Tips & Tricks

Warnin g

circumstance.

2 Scroll to Log Out, then press ENTER. “Session Complete” appears on the

LCD.

Typically, when you first install the autoloader, you load your cartridges into the magazines, then load the magazines into the autoloader. However, you can insert and eject cartridges individually using the mailslot, or you can eject a magazine, manually load and unload cartridges, then load the magazine back into the autoloader. The autoloader automatically detects the presence of a cartridge in the magazine slot.

If you try to perform an illegal operation, the autoloader refuses to perform the operation. For example, if you try to load a cartridge through the mailslot to the drive but the drive already contains a cartridge, the mailslot does not unlock. If you try to unload a cartridge from the drive while the autoloader is writing to the tape, the command is not initiated until the write command is completed.

CHAPTER 3: Operating your Autoloader www.gateway.com

If the tape cartridge is holding the mailslot door open during operation, the system keeps track of the tape movement

and continues robotic motion. This can

occur if the robot ejects the cartridge out

through the mailslot door.

Important

Inserting a single cartridge

When you want to load a single cartridge into the autoloader, you can use the mailslot. However, if the Security option is turned on, you have to enter a valid password to unlock the mailslot before you can load a cartridge (see “Default

username and password” on page 55 for On-board Remote Management or “Setting passwords” on page 33 for the front panel). When you insert a cartridge

through the mailslot, you can load it into the tape drive or store it in a magazine slot.

To insert a cartridge into the tape drive:

1 From the Main menu, scroll to Commands, then press ENTER. The

Commands submenu opens.

2 Scroll to Enter, then press ENTER. The Enter submenu opens.

3 Scroll to To Drive, then press ENTER. The message “Insert Tape, Push Until

Prompted” appears on the LCD.

For the autoloader, push in the cartridge

until it stops. The cartridge should be

about 3 inches (7.5 cm) inside the

mailslot. This may require that you push

and have your fingers well within the

mailslot opening. After insertion, the end

of the cartridge should be visible at the

back of the mailslot opening.

Important

4 Insert the cartridge into the mailslot. After approximately five seconds, the

system automatically verifies that a cartridge is inserted and continues the process. The message “Tape Loaded” appears when the process is successfully completed.

5 After you have inserted the cartridge, press ENTER.

If the insert cartridge function fails, the cartridge ejects, the message “Missed Tape” appears, and you must perform Step 3 and Step 4 again.

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Using cartridges

To insert a cartridge into a magazine slot:

1 From the Main menu, scroll to Commands, then press ENTER. The

Commands submenu opens.

2 Scroll to Enter, then press ENTER. The Enter submenu opens.

3 Scroll to To Locat i o n , then press ENTER. The message “Insert Tape, Push

Until Prompted” appears on the LCD.

For the autoloader, push in the cartridge

until it stops. The cartridge should be

about 3 inches (7.5 cm) inside the

mailslot. This may require that you push

and have your fingers well within the

mailslot opening. After insertion, the end

of the cartridge should be visible at the

back of the mailslot opening.

Important

Moving a single cartridge

4 Insert the cartridge. After approximately five seconds, the system

automatically verifies that a cartridge is inserted and continues the process. The message “Tape Loaded” appears when the process is successfully completed.

5 After you have inserted the cartridge, press ENTER.

If the load cartridge function fails, the cartridge ejects, the message “Missed Tape” appears, and you must perform Step 3 and Step 4 again.

6 Scroll through the magazine slots and view their status until you find the

appropriate slot. Slots that are occupied by a data cartridge are indicated by an asterisk (*). Scroll to the slot where you want to store the cartridge, then press E

NTER.

You can move a single cartridge from one location to another inside the autoloader.

To move a single cartridge:

1 From the Main menu, scroll to Commands, then press ENTER. The

Commands submenu opens.

2 Scroll to Move, then press ENTER. The Move screen appears under From:.

If you select an empty From: location, “No Source Tape” appears on the LCD. Choose a different location.

3 Scroll to the current location of the cartridge you want to move. Slots that

are occupied by a data cartridge are indicated by an asterisk (*).

4 From To : , scroll to the location to which you want to move the cartridge.

Slots that are occupied by a data cartridge are indicated by an asterisk (*). Press E

NTER.

If you select a To : location that is already occupied, “Destination Full” appears on the LCD. Choose a different location.

CHAPTER 3: Operating your Autoloader www.gateway.com

Ejecting a single cartridge

When you want to remove a single cartridge from the autoloader, you can specify the cartridge you want by bar code or location, or choose the cartridge currently in the tape drive.

To eject a cartridge by bar code:

1 From the Main menu, scroll to Commands, then press ENTER. The

Commands submenu opens.

2 Scroll to Eject, then press ENTER. The Eject submenu opens.

3 Scroll to Tape , Mailslot, then press ENTER.

4 Scroll to By Barcode. A bar code label appears.

5 Scroll to the label that corresponds to the cartridge you want to eject, then

press E

To eject a cartridge by location:

1 From the Main menu, scroll to Commands, then press ENTER. The

Commands submenu opens.

NTER.

2 Scroll to Eject, then press ENTER. The Eject submenu opens.

3 Scroll to Tape , Mailslot, then press ENTER.

4 Scroll to By Location.

Slots that are occupied by a data cartridge are indicated by an asterisk (*). If Auto Clean is enabled, the slot that is occupied by a cleaning tape is indicated with an “at” (@) sign. Scroll to the slot containing the cartridge you want to eject.

5 Press ENTER. The cartridge you want is ejected from the mailslot.

To eject a cartridge from the tape drive:

1 From the Main menu, scroll to Commands, then press ENTER. The

Commands submenu opens.

2 Scroll to Eject, then press ENTER. The Eject submenu opens.

3 Scroll to Cartridge, then press ENTER.

4 Scroll to From Drive, then press ENTER. The cartridge you want is ejected

from the mailslot.

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Using magazines and magazine blanks

Magazine - right side (with left side handle installed)

Using magazines and magazine blanks

Magazines are not interchangeable

between drive types. Order the

appropriate part numbers when

Important

replacing these items.

Magazine - left side (with left side handle installed)

The autoloader cannot run unless both magazine openings are correctly closed. One way you can close the openings is to use two magazines. If you use only one magazine, then you must fill the other magazine opening with a magazine blank for the autoloader to become operational.

CHAPTER 3: Operating your Autoloader www.gateway.com

Ejecting a magazine

When you want to remove several cartridges at once, eject the magazine(s) first.

To eject a magazine:

1 From the Main menu, scroll to Commands, then press ENTER. The

Commands submenu opens.

2 Scroll to Eject, then press ENTER. The Eject submenu opens.

3 Scroll to Right Magazine or Left Magazine, then press Enter.

You should hear a distinctive popping sound as the appropriate magazine is ejected from the autoloader. “Left magazine has been ejected” or “Right magazine has been ejected” appears on the LCD.

To prevent damage to the autoloader or

the magazine, use both hands to support

the entire length of the magazine when

removing a magazine.

Caution

4 Grasp the magazine by the handle with one hand and slide it out,

Magazine Load/Unload command

When issuing a Load/Unload command to the autoloader, the system automatically ejects the right magazine.

1 Remove the right magazine.

2 Replace the right magazine with a magazine blank.

3 Issue the Load/Unload command again. The system then ejects the left

4 If you want to put the magazine in the right bay, replace the magazine

supporting it underneath with the other hand.

After you eject a magazine, you must fully remove it or fully reinstall it before powering off the autoloader. Before returning a magazine to the autoloader, manually turn the wheels on the side of the magazine. If they move freely, the cartridges are correctly seated. If the wheels do not turn freely, check the cartridges and remove or replace as needed.

To remove the left magazine using the Load/Unload command:

magazine.

blank in the right bay with a cartridge magazine.

Installing a magazine

To install a magazine into the autoloader:

1 Grasp the magazine by the handle with one hand and support it

underneath with the other hand.

2 Slide the magazine into the magazine bay until it clicks.

Make sure that you position the magazine correctly. It should slide into the magazine bay smoothly. If you meet resistance, make sure that the magazine is correctly oriented.

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Using magazines and magazine blanks

Be careful not to turn the knobs on the

side of the magazine (see “Manually

operating the magazine” on page45)

while the magazine is partially inserted

into the autoloader. Doing so may cause

damage to the magazine or the

Caution

autoloader.

Installing a magazine blank

The magazine blank is correctly installed

when you feel it click into place and the

front of the blank is flush with the front

panel of the autoloader.

Caution

Removing a magazine

The magazine is correctly installed when you feel it click into place and the front is flush with the front panel. “Left Mag Inserted” or “Right Mag Inserted” appears on the LCD. The autoloader automatically proceeds to run an inventory.

To install a magazine blank:

1 Grasp the magazine blank by the handle with one hand and guide the

blank into the magazine bay.

2 Slide the magazine blank into the magazine bay until it stops.

In most cases, you can remove a magazine by using the Eject command on the front panel menu. If you need to remove the magazine when the autoloader is powered off, you must remove it manually. Contact Customer Care (see “Getting

Help” on page 6) for more information.

Removing a magazine blank

To remove a magazine using the front panel:

1 On the menu, scroll to Commands, then press ENTER. The Commands

submenu opens.

2 Scroll to Eject, then press ENTER. The Eject submenu opens.

3 Scroll to Right Magazine or Left Magazine, depending on which

magazine you want to eject, then press E

The magazine pops forward so that the front of the magazine is no longer flush with the front panel.

4 With one hand, grasp the magazine by the handle and slide it forward to

remove. Place your other hand under the magazine to support it and prevent it from falling.

Your autoloader comes equipped with either two magazines, or one magazine and one magazine blank. The autoloader does not function without both magazine bays equipped with either a magazine or a magazine blank.

NTER.

CHAPTER 3: Operating your Autoloader www.gateway.com

To remove a magazine blank:

1 Pull the magazine blank straight out.

2 Replace with another magazine blank or a cartridge magazine (see

“Installing a magazine” on page 42).

Changing the orientation of a magazine or magazine blank

A magazine or magazine blank can be configured to fit in the right or left magazine bay. The handle must be removed, the magazine turned, and the appropriate handle attached to match the orientation of the magazine or blank.

To remove and attach a magazine handle, you need a #1 PHILLIPS® screwdriver.

Right side of magazine

Left side of magazine

Magazine blank (left side handle shown)

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Using magazines and magazine blanks

To change the orientation of a magazine or magazine blank:

1 Remove the magazine or magazine blank from the autoloader, if it is

installed.

2 Remove the two screws that attach the handle to the front of the magazine

or magazine blank.

Screws

3 Unsnap the handle carefully, being careful not to break the hinge.

4 Rotate the magazine or magazine blank 180 degrees so that what was the

5 Attach the appropriate left or right handle to the front of the rotated

6 Install the two screws to attach the handle securely to the magazine or

Manually operating the magazine

We recommend that you fully remove the magazine to load and unload cartridges.

Damage to the magazine or the

cartridge could result if you rotate the

magazine before it is fully removed.

Caution

There are two knobs on the side of the magazine opposite the side with the cartridge slots, one on each end. You can move the slots within the magazine by turning these two knobs and aligning a slot with one of the two openings. You can use the openings in the magazine to load and unload cartridges from the eight slots within each magazine.

front of the magazine is now the back.

magazine or magazine blank by snapping the handle onto the front of the magazine or magazine blank.

magazine blank.

CHAPTER 3: Operating your Autoloader www.gateway.com

Loading cartridges

To load cartridges into a fully ejected magazine:

1 Center a slot within one of the openings located on the side of the

magazine.

2 Correctly orient the cartridge.

There is a keying feature in each slot that

Important

only lets you fully insert the cartridge one

way.

3 Fully insert the cartridge into the slot.

When pushing the cartridge into the slot, you should feel a small resistance (detente) until the cartridge is correctly latched into the slot. All forward progress stops when the cartridge is fully inserted.

Unloading cartridges

You can remove a cartridge the same way you insert it.

To unload cartridges from a fully ejected magazine:

1 Pull the ejected magazine until the first large upper slot is accessible.

2 Use the knobs on the side of the magazine to center the slot and cartridge

you want in the first opening on the cartridge slot side of the magazine. Do not expose more than the first large upper slot when manually operating the magazine.

3 Using your thumb and index finger, pull out the cartridge. You should feel

a small resistance, but continue to pull the cartridge until it comes free.

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Identifying slots

Each slot has an identification number that is exposed when the slots are in the upper section of the magazine. With the magazine removed from the autoloader, you can see the identification mark on the top side of the magazine through one of two windows on the upper surface of the magazine.

Each magazine has a unique identification number indicating whether it is the right or left magazine. The left magazine is number 1 and the right magazine is number 9.

Replacing a magazine or magazine blank

If your autoloader was ordered as a

one-magazine autoloader, make sure

that you remove the plastic shipping insert from the magazine bay before

autoloader. Insert either a magazine or a

either a magazine or a magazine blank.

Handles are either right or left. They are

connecting or operating your

magazine blank into the bay. The

autoloader does not function without

both magazine bays equipped with

not interchangeable between the left

and right sides of the autoloader.

Caution

To replace a cartridge magazine or magazine blank, you need to remove the current magazine or blank, then install the new magazine or blank.

Important

Viewing status information

From the scrolling menu on the LCD, you can view the autoloader status, firmware version, element status, tape drive status, tape drive version, and Ethernet information.

Viewing the autoloader status

The autoloader status provides information about:

■ Whether a magazine is installed or not

■ SCSI connection status

■ Ethernet connection status

■ Whether the bar code reader is installed or not

To view the autoloader status:

1 From the Main menu, scroll to Status, then press ENTER. The Status

submenu opens.

2 From the Status submenu, scroll to Autoloader, then press Enter. The

Autoloader submenu opens.

CHAPTER 3: Operating your Autoloader www.gateway.com

3 From the Autoloader submenu, scroll to Status, then press Enter. A list of

messages similar to the following appears:

Status Message Description

Magazines L=* The left magazine is present.

R=* The right magazine is present.

Viewing the firmware version

SCSI ID A digit 0 through 15

(default 5)

Mode Random The change mode is set to Random.

SEQUENTIAL The change mode is set to Sequential.

BC Reader Yes or No A bar code reader is present.

The assigned SCSI ID for the autoloader.

To view the current firmware version:

1 From the Main menu, scroll to Status, then press ENTER. The Status

submenu opens.

2 Scroll to Autoloader, then press ENTER. The Autoloader submenu opens.

3 Scroll to Version, then press ENTER. A list of messages appears on the LCD.

The firmware version is listed as Firmware: VX.XX (where X.XX is the current installed version of the firmware).

Field Description

Firmware The number indicates the firmware version.

EDC The number indicates the Error Correction Code that was generated

when the firmware was installed. The autoloader uses this number to make sure that the firmware and the memory holding the firmware are good.

HW Rev The number indicates the hardware version.

ME Rev The number indicates the mechanical version.

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Viewing the status of the magazine slots

The element status reports the status of the magazine slots. The status indicates whether a slot contains a cartridge or not, and which slot is allocated as the cleaning cartridge's slot.

To view an element's status:

1 From the Main menu, scroll to Status, then press ENTER. The Status

submenu opens.

2 Scroll to Autoloader, then press ENTER. The Autoloader submenu opens.

3 Scroll to Element Status, then press ENTER.

You can scroll through each of the slots. Slots that are occupied by a data cartridge are indicated by an asterisk (*). The empty slot that is assigned to a cleaning cartridge is indicated with an exclamation point (!). The slot that is occupied by a cleaning cartridge is indicated with an “at” sign (@).

4 Scroll to the slot containing the cartridge for which you want to see the

label, or the cartridge you want to move, then press E

Status screen opens, showing the bar code label for that cartridge. A Move command also appears on the screen.

Viewing status information

NTER. The Element

The Move command appears only if the

Important

security is disabled or if you are logged in

as Administrator or Operator.

Viewing the tape drive status

If you want to move the cartridge, scroll until the location you want to move to appears under To : , then press E

NTER.

- OR -

If you do not want to move the cartridge, press E

SC.

To view the tape drive status:

1 From the Main menu, scroll to Status, then press ENTER. The Status

submenu opens.

2 Scroll to Drive, then press ENTER. The Drive submenu opens.

3 Scroll to Status, then press ENTER. A list of messages appears. These

messages may include:

Field Description

SCSI ID Indicates the drive’s SCSI ID number.

Compression Indicates whether the tape drive compression is enabled or disabled.

Drive Tape Indicates whether the tape drive is present or not.

CHAPTER 3: Operating your Autoloader www.gateway.com

Viewing the tape drive version

To view the tape drive version:

1 From the Main menu, scroll to Status, then press ENTER. The Status

submenu opens.

2 Scroll to Drive, then press ENTER. The Drive submenu opens.

3 Scroll to Ver sion, then press ENTER. A list of messages appears. These

messages may include:

Field Description

Product Type Indicates the type of drive installed.

Version Indicates the firmware version of the drive.

Viewing Ethernet information

Running an inventory

The autoloader automatically runs an inventory whenever you turn it on or insert a magazine. An inventory checks each magazine slot, the drive, the picker (the mechanism that grabs the tape from the library and moves it to the drive), and the mailslot to determine if a cartridge is present. If a cartridge is present, the autoloader also reads the bar code label, if available. If you need to run an additional inventory, you can do it manually.

To view the Ethernet information:

1 From the Main menu, scroll to Status, then press ENTER. The Status

submenu opens.

2 Scroll to Ethernet, then press ENTER. A list of messages appears. These

messages may include:

Field Description

MAC Address Indicates the unique network identifier associated with the

autoloader.

IP Address Indicates the static IP address or currently assigned dynamic IP

address. The text "DHCP" appears for a dynamic ID address.

Network Indicates whether the autoloader is connected to the network and at

what speed.

www.gateway.com

Data compression

No bar code labels can be read if there is

Important

a tape in the picker.

Data compression

To perform an inventory manually:

1 From the Main menu, scroll to Commands, then press ENTER. The

Commands submenu opens.

2 Scroll to Inventory, then press ENTER. The autoloader scans the bar codes

of all the cartridges present.

Compressing the data means that the tape drive can write more data to the same amount of tape. Compression also increases the performance of the data transfers from or to the SCSI bus. Data compression is drive dependent and cannot be set from the front panel or On-board Remote Management. Your backup application package may also have information on compression. The front panel display indicates whether data compression is enabled or disabled.

CHAPTER 3: Operating your Autoloader www.gateway.com

CHAPTER 4

Managing and Monitoring your Autoloader

• On-board Remote Management overview

• Using the Configuration page

• Using the Updates page

• Using the Diagnostics page

• Using the Commands page

CHAPTER 4: Managing and Monitoring your Autoloader www.gateway.com

On-board Remote Management overview

Only use the Diagnostic command when

the autoloader is known to be idle and

unavailable to host backup/restore

applications. Use of the diagnostic

commands from On-board Remote

Management should not be issued while

the autoloader is being used by host

applications. The autoloader recognizes

when the drive or autoloader is executing

failures. A

resulting in a failed appli cation, such as a

host commands and responds

appropriately to prevent application

Diagnostic command being

issued between host application

commands may not be recognized

failed backup/restore job.

Your Gateway® E-824R or E-826R SuperLoader 3 includes an Ethernet interface to permit remote administration of the autoloader. The interface, called On-board Remote Management, includes a Web server that provides a Hypertext Markup Language (HTML)-based graphic user interface (GUI) for ease of use.

Many of the operations that you perform from the front panel you can also perform remotely using On-board Remote Management. These functions include moving tapes, accessing sequential operations, accessing system operations options, accessing networking options, accessing security options, running diagnostic tests, and performing system updates.

Important

To log out of the system, you must close

your browser to end the session.

Opening On-board Remote Management

On-board Remote Management has an HTML interface, which means you use a browser to open it. The following Web browsers are supported:

■ For Microsoft Windows—Microsoft Internet Explorer 5.5 or later

■ For Microsoft Windows 2003—Microsoft Internet Explorer 6.0 (with latest

security patches)

■ Netscape 7.0 or later

■ For Redhat

■ For Solaris — Mozilla 1.4 or later

■ Firefox™ 1.0

2.1—Mozilla™ 1.4 or later

When using the On-board Remote Management page with Microsoft

Internet Explorer, be sure to enable the

Tools>Internet Options menu selection

Allow META REFRESH option.

On Internet Explorer version 6.0, this

feature is controlled through the

under the Security tab.

Viewing status information

Important

You need an operator password to access the Commands page, and you need an administrator password to access the Configuration, Diagnostics, and Updates pages (see “Default username and password” on page 55 for On-board Remote Management or “Setting passwords” on page 33 for the front panel).

To open On-board Remote Management:

1 From your computer, open your Web browser.

2 In the browser's address field, enter the IP address for your autoloader (see

“Viewing Ethernet information” on page 50). The Home page appears in

your browser window.

Status information appears on the right-hand side of the Home page and on every page of On-board Remote Management except the Updates page. The status information is updated automatically every 10 seconds. You can also click Refresh Status to get an immediate update of the system.

www.gateway.com

Using the Configuration page

The menu headings also appear at the top of every page. To access the functionality under the menu heading, click the specific menu heading. The first time that you connect, On-board Remote Management prompts you for your username and password, then displays the opening page for that menu.

Default username and password

The default username for On-board Remote Management is guest. The default password is guest.

The username and password are case sensitive and should be entered in all lower case letters. The default username and password are valid if no usernames have been configured.

Time display

The time displayed is either regular time or power-on time. Regular time is Month/Date/Year time, such as Nov/21/2004 19:28. Power-on time is Power On Cycles (POC)/Power On Hours (POH), such as POC:00121, POH:00002:07:45.

■ POC (5-digit number) is the number of times the system has booted since

it was manufactured.

■ POH is the number of hours, minutes, and seconds that the system has

been on since the current boot occurred.

Feedback on pages

If there is feedback from the system when you submit a request, the feedback appears beneath the submit button. In some cases, you may have to scroll to see the feedback information.

Using the Configuration page

The Configuration page includes a submenu on the left-hand side of the page. You can set the system operations, networking, and security options from this page.

System Operations options

The options listed under System Operations include SCSI ID, Mode, Compression, Cleaning Tape, Magazines, and System Time.

SCSI ID

You can change the drive's SCSI ID from On-board Remote Management.

To change the SCSI ID:

1 From any page, click Configuration. The Configuration screen opens.

2 Under System Operations, select SCSI ID.

CHAPTER 4: Managing and Monitoring your Autoloader www.gateway.com

You must perform a system reset before

the new SCSI ID takes effect, or you can

use the front panel to power cycle your

You must perform a system reset before

the new mode takes effect, or you can use

the front panel to power cycle your

Important

autoloader.

Important

autoloader.

3 Click to select a number to assign for the new SCSI ID.

4 Click Submit.

Mode

You can set the autoloader Mode to either Random or Sequential. The default Mode is Random. For additional information on Mode, see “Setting the Change

mode” on page 30.

To set the Mode:

1 From any page, click Configuration. The Configuration screen opens.

2 In the Mode section of the page, the current mode is marked. To change

the mode, select a different option. The Sequential Cycle check box is ignored if Sequential mode is not selected.

3 Click Submit.

Compression

Compression cannot be changed from

Important

the front panel or On-board Remote

Management of the autoloader.

For the autoloader, data compression is drive-dependent. The front panel and On-board Remote Management display whether or not compression is enabled.

Compressing the data means that the drive can write more data to the same amount of tape. Compression also increases the performance of the data transfers from or to the SCSI bus.

Compression is enabled or disabled in your 3rd party backup software (such as Veritas, Yosemite, NetBackup, or Microsoft backup).

To view the compression setting:

■ From any page, click Configuration. The Configuration screen opens.

Under the Compression heading, the current compression setting is shown as Compression Enabled or Compression Disabled.

Cleaning tape

To enable or disable the Auto Clean function, you must also designate a slot for the cleaning tape cartridge. If a slot has not been designated, the box shows None.

To designate the cleaning tape slot:

1 Load a cleaning tape into an empty slot using the Commands page.

2 Enable or disable Auto Clean by selecting the check box.

www.gateway.com

Using the Configuration page

To set Auto Clean:

1 From any page, click Configuration. The Configuration screen opens.

If Auto Clean is disabled, the cleaning

tape is automatically ejected through the

mailslot. Cleaning is managed by the

backup package you have installed

Important

instead.

2 Scroll to Cleaning Tape. If a check mark appears in the box next to Auto

Clean, the option is enabled. To disable Auto Clean, click the box to

remove the check mark.

- OR -

If no check mark appears in the box next to Auto Clean, the option is disabled. To enable Auto Clean, click the box to enter a check mark.

3 Under Cleaning Tape Location, select the appropriate slot location where

you installed the cleaning tape. If Auto Clean is disabled, cleaning is managed by the backup package you have installed instead.

4 Click Submit.

Setting the magazines

This setting is used to report the number of tape cartridges (storage elements) and the element address to the SCSI host. This setting must match the physical configuration in order for correct information to be reported. This setting only affects the information reported to the SCSI host and does not affect the access to magazine slots from the front panel or On-board Remote Management. Those interfaces are based on the physical configuration.

When configured for both magazines, the autoloader always reports 16 tape cartridges to the SCSI host. This allows the removal and reinstallation of magazines without affecting what is reported to the host. When configured for left or right, the autoloader always reports eight tape cartridges to the SCSI host.

The element addresses vary depending on which magazine is configured. If left or right is selected, and both magazines are physically installed, the front panel and On-board Remote Management lets you access the other magazine, but the SCSI host does not have access to it.

To set the Magazines option:

1 From any page, click Configuration. The Configuration screen opens.

2 Scroll to Magazines. The Magazines options are shown. A check mark

appears after the currently enabled mode.

3 To leave the Magazines mode unchanged, press ESC.

- OR -

To change the Magazines configuration, scroll to the setting you want, click the appropriate check box, then click Submit. These settings include Both, Right, and Left.

The message “This will require a power cycle and ISV configuration change. Enter To Continue” is displayed. To continue with the change, press Submit. The message “Please power cycle the tape autoloader and reconfigure the ISV app.” displays.

CHAPTER 4: Managing and Monitoring your Autoloader www.gateway.com

Setting the system time

The system time is displayed by On-board Remote Management and it is used internally for logging events and errors (see “Setting the time” on page 29).

The time must be reset after each power up. The time can be reset automatically if a time server is configured (see “Setting Ethernet” on page 26). Otherwise, the time must be set manually from the front panel or through On-board Remote Management. The time zone setting is not lost when powered off.

When setting the time zone from

On-board Remote Management, it

automatically corrects for daylight

savings time. From the front panel of the

autoloader, you have to correct for

daylight savings time manually.

Important

To set the system time:

1 Using the first list next to Time Zone, select the number of hours

difference between your local time and Greenwich Mean Time (GMT).

For example, if you live in Colorado, the time difference is - 6 hours during Mountain Daylight Time (MDT) and - 7 hours during Mountain Standard Time (MST).

2 Below the Time Zone field, select the current month from the list.

3 In the Day field, type the current day of the month.

4 In the Ye a r field, type the current year.

5 In the Hour box, type the current hour in 24-hour format.

6 In the Minute box, type the current minute.

7 Click Submit to save the information.

Setting network options

When you originally installed the autoloader, you set the Ethernet configurations through the front LCD panel. However, you can modify them through On-board Remote Management. The options include Current Network Parameters, Set IP, and Set Network Configuration.

To view the Current Network Parameters:

1 From any page, click Configuration. The Configuration screen opens.

2 Click Networking. The Current Network Parameters area shows the

current IP address, MAC address, and the speed setting for the Ethernet connection.

In the Set IP section, if a check mark appears in the box next to DHCP, the dynamic IP address option is enabled. This means that with every reset of the system, the IP address may change depending on the network administrator's settings.

To set the IP address:

1 Click the box to remove the check mark from the DHCP field, if applicable.

2 In the IP address fields, type the static IP address using the TAB key to move

from box to box.

www.gateway.com

Setting security options

Using the Configuration page

3 To change the IP address from a static address to a dynamic address, click

the box next to DHCP.

To set the network configuration:

1 To change the values of the subnet mask, gateway, Simple Network

Management Protocol (SNMP) server, or the time server, type in the new address, using the T

2 Click Submit.

AB key to move from box to box.

When you enable the security option, users must enter a password to access the autoloader's front panel functionality (see “Default username and

password” on page 55). A password allows either administrator-level access or

operator-level access (see “Setting security” on page 32).

To set security:

1 From any page, click Configuration. The Configuration screen opens.

2 Click Security on the left side of the screen. The System Security section

of the screen displays.

3 To enable front panel security, click the box next to Front Panel Security

Enabled.

If the box is blank, the security option for the front LCD panel is not enabled.

4 Click Submit.

To reset the front panel password:

1 From any page, click Configuration. The Configuration screen opens.

2 Click Security on the left side of the screen. The System Security section

of the screen displays.

3 Click the box next to Reset Front Panel Password. A check mark appears.

4 Click Submit.

To set User Administration:

1 From any page, click Configuration, then press ENTER. The Configuration

submenu opens.

2 Click Security on the left side of the screen. The System Security section

of the screen displays.

CHAPTER 4: Managing and Monitoring your Autoloader www.gateway.com

To view the list of currently defined users,

click Su bmit with Select User Type.

Important

3 From the list next to Select User Type, select Operator 1, Operator 2,

Administrator 1, or Administrator 2.

4 In the Username field, type a user name.

5 In the Password field, enter the new password.

6 In the Verify Password field, re-enter the same new password.

7 Click Submit.

Client Authorization Control

Client Authorization Control lets list IP addresses that are authorized to perform functions on the autoloader using On-board Remote Management.

To set the Client Authorization Control:

1 From any page, click Configuration. The Configuration screen opens.

2 Click Security on the left side of the screen.

3 Scroll to Client Authorization Control. In this section is a list of the IP

addresses that are authorized to perform functions using On-board Remote Management for this specific autoloader. There are two sets of IP address boxes. You can individually enable, disable, and configure each set.

■ If enabled, each set can be used to specify either a range of IP

addresses or a pair of specific IP addresses that are allowed to administer this autoloader. A set can also be used to specify a single IP address if the desired IP address is entered into both the “a” and “b” portions of the set. When a set is used to specify a range of IP addresses, the “b” portion of each address set must be greater than or equal to the “a” portion of that address set.

■ If neither set is enabled, any IP client can administer the autoloader.

If a single set is enabled, only clients that pass the test specified by that set are allowed administrator access. If both sets are enabled, any client that passes either of the two filter tests can administer the autoloader.

The Web server always allows any client to view the status information of the autoloader, regardless of the authorized client list or the overlap control policy.

4 Click the box to select Enable or Disabled.

5 Type the IP addresses in the appropriate boxes.

6 Click Submit to save.

www.gateway.com

Using the Updates page

Client overlap control

Client Overlap Control is a management policy on controlling how the Web server handles overlapping control requests from multiple clients on the authorized client list. The options include No Locking, Full Locking, and Time-Based Locking.

■ No Locking—allows multiple clients to have unrestricted access to

control the system as long as they are on the authorized client list.

■ Full Locking—permits only one authorized client to issue control

requests at a time. This client must release the lock by clicking the Home option in the upper frame of the page to permit other authorized clients to have control access.

■ Time-Based Locking—is similar to Full Locking in that only one

authorized client can have control access at once, but the lock is automatically released after the specified number of seconds of inactivity have elapsed.

■ Home—is used to release a full or time-based lock and permit another

user to access the system

To set the client overlap control:

Locking is only available to users on the

authorized client list.

1 From any page, click Configuration. The Configuration screen opens.

Important

To log out of the system, you must close

your browser to end the session.

2 Click Security on the left side of the screen.

Caution

By entering an incorrect range of IP

addresses, a user could possibly lock out

all IP clients from administering the

autoloader. If this occurs, you can restore

the default values by running Restore

Default from the front panel

Configuration Menu.

3 Select a security option from the Client Overlap Control options.

4 Click Submit.

Using the Updates page

A Microsoft issue can keep a user from

updating drive or loader firmware over

the On-board Remote Management

interface. This can occur under Windows

Server 2003 with Service Pack 1 (SP1), or

if a user has installed Microsoft Security

Update MS05-019. This problem appears with a 6F Communication Error message on the front panel with the warning light

on. On-board Remote Management

continues to report the autoloader status

Microsoft has described a workaround

for this problem in their product with

Technical Support Article 898060

(http://support.microsoft.com/default.as

px?scid=898060). If this problem occurs,

the autoloader should be restarted to

avoid further communication errors.

Important

as Initialization.

You can browse to find system updates, then upload the updates. Updates are available at support.gateway.com system.

To get system updates:

1 From any page, click Updates. The Firmware Update screen opens.

2 Click Browse to navigate to the host system for the update file. The file

should end in an .img extension.

3 Click Upload. A confirmation box opens.

4 Click OK. The autoloader automatically uploads the new code and

processes it to the system.

for download to the hard drive on the host

CHAPTER 4: Managing and Monitoring your Autoloader www.gateway.com

Using the Diagnostics page

From the Diagnostics page, you can run various tests on the autoloader. You can also view error and history logs, test progress, identify the autoloader in a rack, or reset the system.

Running diagnostic tests

The diagnostic tests available on the autoloader include:

■ Loader—Self Test

■ Loader—Health Check

■ Loader—Picker Test

■ Loader—Magazine Test

■ Loader—Inventory Test

Viewing Error or History logs

To view error or history logs:

Diagnostics

1 From any page, click Diagnostics. The Diagnostics screen opens.

2 Under View Error and History Logs, click View Logs.

You can also save the logs to a file by clicking Save Logs. If you save the logs to a file, you must select a destination folder within 60 seconds.

■ View Logs lets you view a summary of the hardware, software, and

update logs for the autoloader.

■ Save Logs saves detailed log information to a file for the

autoloader. On some browsers, after saving logs, it may be necessary to click Home to continue using the On-board Remote Management function.

To view the various diagnostic options:

1 From any page, click Diagnostics. The Diagnostics screen opens.

2 Select the diagnostic test that you want to run from the Tes t menu.

3 Specify a loop count, if desired.

4 Click Start Test. To halt a test in progress, click Stop Test.

5 To view the status of the test while the test is running, click View

Diagnostic Test Progress, then click View Status. A separate screen

indicates which test is running and the current status of the diagnostic test.

6 To refresh the status information, click View Diagnostic Test Progress,

then click View Status again.

www.gateway.com

Identification

Performing a System Reset

Using the Commands page

You can use the Identification feature of the autoloader by requesting the LCD backlight to flash for a specified number of seconds. This can be helpful in identifying the location of the autoloader in an equipment room.

To use the identification feature:

1 From any page, click Diagnostics. The Diagnostics screen opens.

2 Under Identification, type the number of seconds in the Time (secs) field.

3 Click Identify. The LCD backlight flashes on the autoloader for the

specified number of seconds.

You use System Reset when making SCSI ID changes, mode changes, magazine changes, and IP address changes. A system reset takes at least three minutes if there is a tape in the drive, or approximately 30 seconds otherwise.

To perform a system reset:

1 From any page, click Diagnostics. The Diagnostics screen opens.

2 Under the System Reset section, click System Reset.

Using the Commands page

You can move tapes, run a system inventory, reset the picker to its home position, or perform sequential operations from the Commands page. You can also request that a tape be moved from one position to another from a remote location.

To move a tape:

1 From any page, click Commands. The Commands screen opens.

2 From the Moving Tapes section of the page, click the menu under From:

and select the current location of the tape that you want to move.

You can also click the slot on the graphic of the autoloader magazine to select and

Tips & Tricks

move a cartridge.

3 From the menu under To :, select the location to which you want to move

the tape, then click Submit.

CHAPTER 4: Managing and Monitoring your Autoloader www.gateway.com

Inventory

The autoloader automatically runs an inventory whenever you power it on or insert a magazine. If you need to run an inventory in addition to this, you can use On-board Remote Management to do it remotely.

To run an inventory:

1 From any page, click Commands. The Commands screen opens.

2 Click Inventory. The autoloader immediately starts an inventory.

Set to Home

If the autoloader is not able to successfully execute a Moving Tapes or an Inventory command, try executing a Set to Home command, then retry the

move or inventory command again.

The Set to Home command resets the autoloader from an unexpected internal condition.

Sequential operations

To use the Set to Home command:

1 From any page, click Commands. The Commands screen opens.

2 Click Set to Home. This executes a reset command to the autoloader.

The Sequential Operations mode supports certain backup applications that do not manage media. The loader must be in Sequential mode, selected from the Configuration page, to use Sequential Operations. During backup, when one cartridge is read or written to the end of the tape, the autoloader automatically returns that cartridge to its designated slot and loads the cartridge from the next higher numbered slot to the tape drive to be read or written to. This continues until the backup software stops accessing the drive or until all the cartridges have been sequentially accessed. The autoloader does not move the media until the host requests the tape drive to unload.

To use the Sequential Operations mode:

1 From any page, click Commands. The Commands screen opens.

2 Scroll to Sequential Operations, then click Start. This moves the first

available cartridge from the storage slot to the drive.

You mu st pe rf orm a Start or Resume

Important

command to load a cartridge into the

tape drive before starting a host backup.

■ To stop Sequential Operations, click Stop. This removes the

cartridge from the drive and places it back into the cartridge's previous storage slot.

■ To resume Sequential Operations, click Resume. This moves the

next cartridge to the tape drive.

CHAPTER 5

Troubleshooting your Autoloader

•Overview

• Safety guidelines

• Understanding POST

• Running diagnostic tests from the front panel

• Running diagnostic tests remotely

• Checking for errors

• Before contacting Gateway Customer Care

• Telephone support

• Returning the autoloader for service

CHAPTER 5: Troubleshooting your Autoloader www.gateway.com

Overview

This chapter describes various troubleshooting and diagnostic tools available for use with the autoloader.

Only use the Diagnostics Commands

when the autoloader is known to be idle

and unavailable to host backup/restore

applications. Use of the Diagnostic

Commands from On-board Remote

Management should not be issued while

the autoloader is being used by host

applications. The autoloader recognizes

when the drive or autoloader are

executing host commands and responds

appropriately to prevent application

failures. A Diagnostic command being

issued between host application

commands may not be recognized

appropriately, resulting in a failed

application, such as a failed

Caution

backup/restore job.

Safety guidelines

To avoid bodily injury, do not attempt to troubleshoot your autoloader problem if:

- Power cords or plugs are damaged

- Liquid has been spilled into your server

- Your autoloader was dropped

Instead, unplug your autoloader and

contact a qualified computer technician.

If your autoloader was damaged during

- The case was damaged

shipment from Gateway, contact

Gateway Customer Care.

Warnin g

The Power On Self Test (POST) and diagnostic tests are helpful tools for testing the autoloader’s functionality and for troubleshooting errors. With the results from the POST and diagnostic tests, you can determine how well the autoloader is working and locate any problems.

The diagnostics section describes the POST and its various tests. This section also explains how to perform diagnostic tests from the front panel and On-board Remote Management.

While troubleshooting your autoloader, follow these safety guidelines:

■ Never remove a magazine while your autoloader is accessing data or

backing up files.

■ Make sure that you are grounded correctly before working on the

autoloader.

Understanding POST

Every time you turn on the autoloader, the POST checks all of the autoloader’s basic components. If you experience problems with the autoloader, the POST is a good method to determine if any major parts are malfunctioning.

POST Test Description

MICROP Tests the microprocessor’s general-purpose registers.

IRAM Tests the microprocessor’s internal RAM.

Addr Lines Bit walks the SRAM address lines.

SRAM Tests the 512 k SRAM.

Code Chksum Verifies the Flash image checksum.

EERom Checks the EERom area and verifies the checksums.

www.gateway.com

Performing a POST

Running diagnostic tests from the front panel

POST Test Description

PLL Clock Tests that the microprocessor’s PLL is synchronized correctly.

LCD Verifies that the LCD is present and working correctly.

Ethernet Configures and verifies communication with the Ethernet chip.

Barcode Verifies that the bar code reader is present and performs a hardware

handshake.

Temperature Sense Passes/Fails the MDM and configures the AHIM temperature

sensors.

MDM Verifies that the MDM is present and checks the sensors.

Fan Verifies that the fan is operating correctly.

If you experience errors while operating your autoloader, you may need to reboot the autoloader to perform a POST.

Whenever you power cycle the

autoloader, allow 10 seconds before

turning the power back on. The power

supply requires at least two to three

seconds for the capacitors to discharge.

This ensures a complete system reset on

power down and may avoid system

Caution

errors.

To reboot the autoloader:

1 Hold down the power button until “System Shutdown Please Wait...”

appears.

2 Release the power button. The autoloader turns off.

3 Wait 10 seconds, then press the power button again to turn the autoloader

on. POST runs automatically.

Interpreting the POST results

While the POST is running, a progress indicator showing the name of the test displays on the front panel. If the autoloader is working correctly, the message “System Ready” and the current configuration display after the POST completes successfully.

If the autoloader is not working correctly, error messages appear on the front panel (see “Checking for errors” on page 70).

Running diagnostic tests from the front panel

On-board Remote Management lets you request all diagnostic tests, but any tests

that require a cartridge to be inserted

times-out unless you manually insert the

cartridge at the appropriate time.

Important

Diagnostic tests let you calibrate parts of the autoloader, check the condition of parts, or test the autoloader’s functionality. From the front panel, you can perform all of the diagnostic tests. Because certain tests require you to manually insert a cartridge, you can perform only some of the diagnostic tests using On-board Remote Management (see “Running diagnostic tests remotely” on

page 70)

CHAPTER 5: Troubleshooting your Autoloader www.gateway.com

Setting the security

When you enable the security function, the diagnostic tests are password protected to ensure data integrity. To access any of the diagnostic tests, you must first enter an Administrator password. If you do not enter the password, you are prompted to enter the password when you attempt to perform a diagnostic test.

To enter an Administrator Password:

1 From the Main menu, scroll to Commands, then press ENTER. The

Commands submenu opens.

2 Scroll to Enter Password, then press ENTER. The Enter Password submenu

opens.

3 Scroll to Administrator, then press ENTER. The Login screen opens with a

row of asterisks. A text box appears above the first asterisk.

4 In the textbox, scroll to the first number of the password, then press ENTER.

The text box above the asterisk disappears and another text box appears above the next asterisk.

5 Repeat Step 4 to enter the remaining numbers of your password.

Press ESC to backspace to a previous text

Tips & Tricks

box, if necessary.

Stopping a diagnostic test

When you have finished entering your password, “Submit Password” appears on the LCD below the asterisks.

6 Press ENTER to submit your password. The display returns to the Enter

Password submenu.

At times you may need to stop a diagnostic test while it is in progress. Certain diagnostic tests even require you to stop them or they run continuously. To stop a diagnostic test while it is running, use the Halt Test function. When you select Halt Test, any picker or magazine functions complete, then the diagnostic test is stopped.

To perform a Halt Test from the front panel:

1 While the diagnostic test is running, press ESC. The Diagnostics submenu

opens.

2 Scroll to Halt Test, then press ENTER. “User Abort” appears.

3 Press ENTER to return to the Diagnostics submenu. Refer to On-board

Remote Management for any test results.

To perform a Halt Test from On-board Remote Management:

1 Select Halt Test from the Diagnostics submenu, then click Submit.

2 Select View Status to see the results of the command. “Test Stopped”

appears, along with any text results.

www.gateway.com

Front panel diagnostic tests

Running diagnostic tests from the front panel

You can perform the following diagnostic tests using the front panel:

■ Halt Test

■ Loader—Self Test

■ Loader—Health Check

■ Loader—Picker Test

■ Loader—Magazine Test

■ Loader—Inventory Test

To perform any of the front panel diagnostic tests:

1 From the Main menu, scroll to Diagnostics, then press ENTER. The

Diagnostics submenu opens.

2 Scroll to the test that you want to run, then press ENTER. If you are already

logged in as Administrator, the test begins executing immediately.

- OR -

If you are not logged in, you are asked to enter the Administrator password. Do the following:

a From the front panel, enter the administrator password by using

the up and down arrows to select each digit, then press ENTER to move to the next digit. To move to the previous digit, press E

b When you have entered the entire six-digit password, you are asked

to press E

NTER one more time to submit the password. If the

SC.

password is incorrect, you are asked to re-enter it using the same procedure. Otherwise, you are returned to the Diagnostics submenu. Press E

3 The message “Running Test” appears while the test is running. To stop the

NTER to run the desired test.

test, see “Stopping a diagnostic test” on page 68.

The “Loader—Health Check” test displays an ongoing progress indicator while executing. When the test is finished, either the message “Test Successful” appears or the message “Test Failed” and an error code appear.

4 If the test is successful, press ENTER to return to the Diagnostics test menu.

For detailed results of a test, use On-board Remote Management to retrieve the diagnostic test status (see “Diagnostics using On-board

Remote Management” on page 70).

- OR -

If the test is not successful, use the error code to evaluate the problem. (See the table of error codes on page 72.)

CHAPTER 5: Troubleshooting your Autoloader www.gateway.com

Running diagnostic tests remotely

You can perform the following diagnostic tests from On-board Remote Management:

On-board Remote Management lets you request all diagnostic tests, but any tests

that require a cartridge to be inserted

times-out unless you manually insert the

cartridge at the appropriate time.

Important

■ Loader—Self Test

■ Loader—Health Check

■ Loader—Picker Test

■ Loader—Magazine Test

■ Loader—Inventory Test

Diagnostics using On-board Remote Management

Many tests can be run using On-board Remote Management.

To perform On-board Remote Management diagnostic tests:

1 Open a Web browser and connect to the autoloader (see “Setting the IP

address” on page 26). The On-board Remote Management Main menu

appears.

2 Click the Diagnostics heading. A login window appears.

3 Type an Administrator user name and a password, then click ENTER. The

Diagnostics submenu appears.

4 Select the test you want to perform from the Diagnostics menu, then click

Start Test. To halt a test in progress, click Stop Test.

Checking for errors

The selected diagnostic test runs. While the test is running, you can view the status of the test. To view the status, from the View Diagnostic Test Progress, click View Status.

Errors prevent the autoloader from completing a specific action. When an error occurs, two things can happen:

■ No error message appears, but the autoloader fails to complete the action.

■ An error message appears on the front panel or in the On-board Remote

Management screen (see “Hard error log display” on page 74).

When either of these things occur, the system generates a log of the error. You can use these error logs to determine the type of error, when it occurred, and what parts of the autoloader it affects. The error logs also describe what you must do to fix the error, or which parts of the autoloader need to be repaired or replaced.

Different types of error logs are generated for the autoloader and the tape drive.

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Checking for errors

■ Autoloader error logs provide information if the errors relate to data

cartridge movement.

■ Tape drive error logs provide information if the errors relate to the tape

drive's read/write performance.

Is there an error?

Yes

Check Application logs

Is the problem related to the motion of cartridges within the autoloader?

Yes

No corrective action required

Is the problem related to the operation of the tape drive?

Ye s

While there are other types of logs

Important

besides error logs, the other types of logs

will not help you troubleshoot errors.

Instead, they provide you with basic

information (see “Basic information logs”

on page 88).

Check autoloader logs

Check tape drive logs

The autoloader generates four types of logs. For troubleshooting errors, you will only use one type, Hard Error logs. The screen displays the error message and the Hard Error logs record all hard error events.

CHAPTER 5: Troubleshooting your Autoloader www.gateway.com

To troubleshoot hard errors, you may

need to power cycle, repair, or replace the

Important

autoloader.

The following table lists the error messages that are displayed on the LCD and the error code.

Screen Display Error Code

Command Started 20

System Failure 21

System Busy 22

Timeout Error 23

Software Error 24

Hardware Error 25

Invalid Element 29

Invalid Element Status 2A

Elem Table Bad 2B

POST Fail 30

System Error 31

User Abort 36

Limits Failed 39

Drive Error 3A

Drive Reported a Hardware Error 3B

Drive Requires Cleaning 3C

Drive Error 3D

Drive Load Error 3E

Drive Unload Err 3F

Media Thread Err 40

Media UnThrd Err 41

Media MAM/Info Err 42

Invalid Media 43

Expired Media 44

Unknown Media 45

Code Chksum 47

Hardware Error 48

System Offline 49

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Checking for errors

Screen Display Error Code

System Locked 4A

Insert Magazine or Blank 4B

Operating Temp Exceeded 4C

Drv Init Err 60

Drive Logging In 61

Drive Logout Err 62

Drive Cmd Failed 63

Drive Cmd Timeout 64

Drive Cmd Abort 65

Rejected Command 66

Drive Not Ready 67

Drive Comm Err 6D

Drv Comm Failure 6E

Communication Error 6F

Drive must be empty 72

Loader File too large 73

Flash Erase Fail 74

Flash Program Fail 75

Unknown Section 76

Update Timeout 78

Loader File Bad 7C

Bad Flash Type 7D

Not Calibrated A4

No Source Tape A5

No Magazine A6

Mail Slot Full A7

Destination Full A8

Picker Full A9

Dropped Tape BD

Missed Tape BE

CHAPTER 5: Troubleshooting your Autoloader www.gateway.com

Screen Display Error Code

Jammed Tape BF

Jammed Tape DF

Time Zone change E8

By barcode F7

Write Protect FA

Cleaning Tape FB

Load Tape FC

Invalid Tape Format FD

Hard error log display

You can retrieve Hard Error logs through On-board Remote Management. Partial information about Hard Error logs can be retrieved from the front panel and SCSI. The front panel and SCSI display only the most important information for each log.

Whenever the autoloader generates a Hard Error log, the On-board Remote Management automatically displays the log information. For the other retrieval methods, you must request the information.

Hard Error logs contain three main fields. By interpreting the information in these fields, you can determine how to troubleshoot errors.

To retrieve Hard Error log information from the front panel:

1 From the front panel LCD, scroll to Diagnostics, then press ENTER. The

Diagnostics submenu opens.

2 Scroll to Error Logs, then press ENTER. The Error Log submenu opens.

3 Scroll to Hard, then press ENTER. The log information is displayed.

To retrieve Hard Error log information from On-board Remote Management:

1 From any screen, click Diagnostics. The Diagnostics screen opens.

2 Click View Logs.

3 If you want to save logs to your hard drive, click Save Logs. If you save a

log to a file, you must select a destination folder within 60 seconds.

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Checking for errors

These errors appear on the LCD screen.

Field Description

Time Stamp The time the event occurred. This field helps

correlate the event with a possible application interruption. If the autoloader is unable to acquire the correct time/date from the SNTP time server, or the front panel, the time stamp contains values indicating the power cycle number and the time an entry was written relative to that power cycle, listed as Power On Hours (POH). The autoloader has no internal real-time clock and requires the user to set the time of day from the front panel or the network interface (SNTP).

Error Code The type of error and action to which the

event is related. This field helps identify what caused the event to occur.

Context The event’s software register information.

Error code field description

Error codes appear as 8-character strings made up of either letters or numbers for a total of 32 bits. The following table shows the block descriptor for the Hard Error log codes.

Bit Description

0–3 Error Location

4–7 Error Location

8–11 Error Location

12–15 Error Location

16–19 Error Type

20–23 Error Type

24–27 Task ID

28–29 Task ID

30–31 Recovery Action

CHAPTER 5: Troubleshooting your Autoloader www.gateway.com

Error code field descriptions

Field Description

Recovery Action Defines what the autoloader does, based on the event that occurred.

■

If the value is 0, the autoloader will continue operations because this is typically a soft, recoverable event, or an event that is just recording an action.

■

If t he val ue is o ther th an 0, t hen yo u must reboot the au toloa der in o rder to recover from the event. The reboot happens automatically.

Task ID: Defines what firmware task was being performed at the time of the event. This ID is presented

in Hex format.

00 System Timer

01 Loader Manager

02 Picker

03 Magazine Left

04 Magazine Right

07 Drive Manager

08 Bar Code Reader

09 Front Panel

0A IP

0B Diagnostic

0C Error

0D Code Update

0E ADI

0F Drive Manager Timer

11 HTTP

12 SNTP

13 SCSI

14 SPI

20 Idle

3E Watch Dog

3F Un-handle Interrupt

Error: Defines the type of error or event that did occur. Follow the suggested actions to troubleshoot each

type of error.

Software Location ID: Defines a location in the firmware internal to the task being performed. This

ID is used by firmware engineering to identify what part of the actual firmware task detected the event.

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Checking for errors

Error code number, description, and suggested action

Error Description Suggested Actions

00–25 General Software flags Check for a Hard Error log. If an error appears in the Hard Error

log, power cycle the autoloader and run the Loader—Health Check test. Check our Web site for firmware updates. If all previous steps fail, contact Customer Care.

26 Message Send ID error Check the SCSI bus cables and terminators.

Check the host adapter. Power cycle the autoloader. Repeat checks after power cycle. If all previous steps fail, contact Customer Care.

27 Message Bad Check the SCSI bus cables and terminators.

Check the host adapter. If all previous steps fail, contact Customer Care.

28 Message parameter Bad Check the host device driver.

Check the host application. Check the SCSI bus cables and terminators. Check the host adapter. Power cycle the autoloader. Repeat checks after power cycle. If all previous steps fail, contact Customer Care.

29 Invalid Element Check the host device driver.

Check the host application. Power cycle the autoloader. Repeat checks after power cycle. If all previous steps fail, contact Customer Care.

2A Invalid Element Status Check the host device driver.

Check the host application. Power cycle the autoloader. Repeat checks after power cycle. If all previous steps fail, contact Customer Care.

2B–2F Firmware tables and stacks invalid Check for a Hard Error log. If an error appears in the Hard Error

log, power cycle the autoloader and run the Loader—Health Check test. Check our Web site for firmware updates.

30 POST Failure Make sure that the magazines are fully seated.

Power cycle. If all previous steps fail, contact Customer Care.

31–38 System Monitoring type events Check for a Hard Error log. If an error appears in the Hard Error

log, power cycle the autoloader and run the Loader—Health Check test. Check our Web site for firmware updates. If all previous steps fail, contact Customer Care.

3A Drive Error Check the Drive Log Sense for Drive errors. If the drive is still

logging errors, contact customer support. If the drive is logging try a different piece of media. If the drive fails with two different pieces of media, contact Customer Care.

CHAPTER 5: Troubleshooting your Autoloader www.gateway.com

Error Description Suggested Actions

3B Drive Hardware Error Power cycle the autoloader, then check the Drive Log Sense for

drive errors. If the drive still reports a hardware error, contact Customer Care.

3C Drive Needs Cleaning Install a cleaning tape into the autoloader. On the Configuration

page, Cleaning Tape, set “Auto Clean” to Enabled. The autoloader automatically cleans the drive.

3D Drive Error Check the Drive Log Sense for Drive errors. If the drive is still

logging errors, contact Customer Care. If the drive is logging try a different piece of media. If the drive fails with two different pieces of media, contact Customer Care.

3E Load Error Make sure that the cartridge does not have labels or other

matter anywhere on the cartridge except where labels are expected to be placed. Try to load a different piece of media. If multiple pieces of media fail, contact Customer Care.

3F Unload Error Make sure that the cartridge does not have labels or other

matter anywhere on the cartridge except where labels are expected to be placed. Try to load a different piece of media. If multiple pieces of media fail, contact Customer Care.

49 Offline No action required.

4A Door Locked No action required.

4B Open Front Install the magazine or magazine blank.

Replace the magazine or magazine blank (try a second one if possible). If all previous steps fail, contact Customer Care.

4C Over Temp Make sure that the temperature of the autoloader inlet air is

within specifications. Clear debris from any opening of the autoloader, both in front and in the back. Make sure that the fan is working. If the fan is bad, contact Customer Care.

60–69 Internal communications events Power cycle.

If the previous step fails, contact Customer Care

A0–A4 Picker Servo Errors Run the Loader–Health Check test.

If repeated events appear in the Hard Errors log, power cycle the autoloader. Repeat test after power cycle. If all previous steps fail, contact Customer Care.

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Checking for errors

Error Description Suggested Actions

A5 Source Element Empty Make sure that the expected source has a cartridge.

Run the Loader–Health Check test. If the source is a magazine, replace the cartridge in that slot with a different cartridge and try again. If error continues, replace the magazine. If the source is the tape drive, make sure that the tape drive has a cartridge and it was ejected. Power cycle the autoloader. If the error continues, contact Customer Care

A6 Source Magazine Missing Make sure that the magazine is installed correctly into the

autoloader. Remove and reinsert the magazine again. Try a second magazine, if possible. Power cycle the autoloader. If the error continues, contact Customer Care

A7 Mailslot full Make sure that the magazine is installed correctly in the

autoloader. Remove and reinsert the magazine again. Try a second magazine, if possible. Power cycle the autoloader. If all previous steps fail, contact Customer Care.

A8 Destination Element Full Make sure the expected destination does not have a cartridge.

Run the Loader–Health Check test. If the destination is a magazine, install and remove a cartridge from the selected slot and try again. If error continues, replace the magazine. If the destination is the tape drive, make sure that the tape drive does not have a cartridge. Power cycle the autoloader. If the error continues, contact customer support. If the cartridge is in the mailslot opening, remove it. Make sure that the mailslot is fully closed. Make sure that there is no debris in the mailslot opening.

A9 Picker Full This means that the move cannot be executed because the

picker already contains a tape. Look in the front of the autoloader and confirm that the picker is full. Run the Loader–Health Check test. If all previous steps fail, contact Customer Care.

AA Picker Cartridge Sensor Error This means that the system has detected a possible problem

with the cartridge present sensor inside the picker (turntable). Look in the front of the autoloader and confirm that the picker is full. Run the Loader–Health Check test. If all previous steps fail, contact Customer Care.

AB Drive Path Sensor Error Run the Loader–Health Check test.

Power cycle the autoloader. If all previous steps fail, contact Customer Care.

CHAPTER 5: Troubleshooting your Autoloader www.gateway.com

Error Description Suggested Actions

AC Mail Slot Door Sensor Error Insert a cartridge into the autoloader through the mailslot.

Power cycle the autoloader. If all previous steps fail, contact Customer Care.

AD Mail Slot Solenoid Error Insert a cartridge into the autoloader through the mailslot.

Power cycle the autoloader. If all previous steps fail, contact Customer Care.

AE Unknown Servo Error Run the Loader–Health Check test.

If the previous step fails, contact Customer Care.

AF Error Log Information Event No action required.

B0–BF Error Events related to the picker not

rotating or translating correctly

C0 Unknown Motor Error Run the Loader–Health Check test.

D0 Magazine Solenoid Bad Check the Task ID in the Hard Error log to determine if the

D1 Magazine Present Sensor Bad Check the Task ID in the Hard Error log to determine if the

D2–D4 Position Sensor Bad Check the Task ID in the Hard Error log to determine if the

Run the Loader–Health Check test. Power cycle the autoloader. If all previous steps fail, contact Customer Care.

Power cycle the autoloader. If all previous steps fail, contact Customer Care.

problem is the right or the left magazine. Remove and reinsert the magazine. Make sure that the magazine slides freely, and clicks and locks into place. Power cycle the autoloader. Try a different magazine. If all previous steps fail, contact Customer Care.

problem is the right or the left magazine. Remove and reinsert the magazine. Power cycle the autoloader. Make sure that the sensor is not blocked by debris. If all previous steps fail, contact Customer Care.

problem is the right or the left magazine. Remove and reinsert the magazine. Try a different magazine, if possible. Power cycle the autoloader. If all previous steps fail, contact Customer Care

D5–DE Cartridge flags located on the magazine

may be bad or the sensor to detect the flags may have a problem.

DF Jammed Cartridge Check the Task ID in the Hard Error log to determine if the

Check the Task ID in the Hard Error log to determine if the problem is the right or the left magazine. Remove and reinsert the magazine. Try a different magazine, if possible. Make sure that the sensor is not blocked by debris. Power cycle the autoloader. If all previous steps fail, contact Customer Care.

problem is the right or the left magazine. Power cycle the autoloader. If all previous steps fail, contact Customer Care.

www.gateway.com

Before contacting Gateway Customer Care

If you have a technical problem with your autoloader, follow these recommendations before contacting Gateway Customer Care:

■ Make sure that your autoloader is connected correctly to a grounded

AC outlet that is supplying power.

■ If you have recently installed new hardware, make sure that you have

installed it following the instructions provided with it. If you did not purchase the hardware from Gateway, see the manufacturer’s documentation and technical support resources.

■ See “Running diagnostic tests from the front panel” on page 67.

■ Have your client ID, serial number (located on the back of your

autoloader case), and order number available, along with a detailed description of your issue, including the exact text of any error messages, and the steps you have taken.

■ Make sure that your autoloader is nearby at the time of your call.

The technician may have you follow appropriate troubleshooting steps.

■ Consider using Gateway’s Internet Customer Care. Gateway’s Web

site has FAQs, tips, and other technical help. You can also use the Web site to e-mail Customer Care. For more information, visit Gateway’s Customer Care Web site at support.gateway.com

Errors that you may experience with your autoloader can range from severe hardware damage to simple connection problems. Before you return your autoloader, you may be able to fix the problem yourself by following some basic troubleshooting procedures.

Other than drive cleaning, there is no recommended routine maintenance of the autoloader.

The front LCD provides some troubleshooting capabilities, but is limited. On-board Remote Management provides more detailed information about the present state of the autoloader and past performance, and is more helpful for troubleshooting errors.

The following table describes the probable causes and suggested actions for problems that you may encounter.

Problem Suggested Action

The front panel does not display information.

The user starts a code update from the front panel without inserting a tape.

The autoloader does not respond on the front panel SCSI bus or Ethernet. Bug checks appear immediately after loading a new version of firmware.

The connection to the LCD has failed. Use On-board Remote Management to troubleshoot error.

Power cycle the autoloader.

The firmware is corrupted. Reload the firmware.

The autoloader does not turn on. The power cable or source is malfunctioning, or the autoloader is

incorrectly configured. Check all outlets and power cables for correct connection. Contact Customer Care.

CHAPTER 5: Troubleshooting your Autoloader www.gateway.com

Problem Suggested Action

■

The front panel and light indicators do not turn on.

The front panel does not display information, but light indicators above the front panel are turned on.

The autoloader does not communicate with the host system through the SCSI bus.

Make sure that the autoloader is plugged in.

■

Make sure that the power switch on the back is turned on.

■

Make sure that the drive carrier assembly is locked into the autoloader chassis with the four screws supplied.

■

Contact Customer Care

■

Connect to the autoloader, using On-board Remote Management with an Ethernet connection and issue a System Reset from the Diagnostics page.

■

Make sure that the drive carrier assembly is locked into the autoloader chassis with the four screws supplied.

■

On the front panel, press and hold the power switch for 15 seconds, then turn the rear power switch off. Wait 60 seconds and turn the rear power switch back on.

■

Contact Customer Care.

■

Make sure that the SCSI cables are connected to the rear of the autoloader and that the correct LVD host controller card is installed.

■

Make sure that the SCSI cables are not damaged or crimped and the total SCSI cable length does not exceed the maximum required length.

■

Make sure that a LVD SCSI terminator is attached to both the first and last SCSI device on the SCSI bus.

■

Make sure that the autoloader SCSI ID is set to a unique SCSI ID that is not used by any other SCSI device on the same SCSI bus.

■

Issue a System Reset either by using the On-board Remote Management Diagnostic page or by turning off power from the front panel.

■

Contact Customer Care.

The tape drive responds on the SCSI bus to the host, but the autoloader does not respond.

The autoloader does not communicate with the host system through the Ethernet.

The application software reports a failure locating a piece of media or fails to move a piece of media as requested.

The applicatio n software reports an error while reading or writing a piece of media.

■

Make sure that the autoloader LUN is set to 1. On the front panel, select Status, Drive, then select Status.

■

Go to the Configuration menu and make sure that the mode is set to Random.

■

If the SCSI ID is unique, check SCSI cables and terminators.

■

Make sure that the host application and the device drivers are installed with the most current patches to support the autoloader.

■

Make sure that the Ethernet cable is connected to the correct hub.

■

Check the Ethernet configuration settings through the front panel LCD. If the DHCP server is available, Ethernet status should indicate DHCP, other wise, you must set a unique IP address and a subnet mask.

■

Power off the autoloader by turning off the system from the front panel LCD and turning it back on.

■

Contact Customer Care.

■

Use the On-board Remote Management tool and make sure that the media is in the expected location internal to the autoloader.

■

Using On-board Remote Management diagnostic tool, execute the Loader–Health Check command.

■

Issue a System Reset either by using On-board Remote Management Diagnostics page System Reset, or by turning the power off from the front panel.

■

Contact Customer Care.

■

Try a different piece of media.

■

Issue a System Reset either by using On-board Remote Management Diagnostics page System Reset, or cycle the power from the front panel.

■

Contact Customer Care.

www.gateway.com

Problem Suggested Action

Timeout Error Mechanical problems with magazines, or too many tapes with

Other failures occur.

T elephone support

Telephone support

“non-bar code” labels (such as handwritten labels). Eject and reseat the magazines or remove tapes with handwritten labels. Such labels greatly increase initialization time.

■

Issue a System Reset either by using On-board Remote Management Diagnostics page System Reset, or cycle the power from the front panel.

■

Contact Customer Care.

Gateway offers a wide range of customer service, technical support, and information services.

Telephone numbers

Resource Service description NEW How to reach

Gateway’s fee-based software tutorial service

Gateway Customer Care

Sales, accounting, and warranty

Tutoring and training

You can access the following services through your telephone to get answers to your questions:

Get tutorial assistance for software issues. 800-229-1103 (charged to your

credit card)

Talk to a Gateway Customer Care representative about a non-tutorial technical support question.

Get information about available systems, pricing, orders, billing statements, warranty service, or other non-technical issues.

Gateway's Customer Care professionals cannot provide hardware and software training. Instead, Gateway recommends the following training resources.

877-485-1464 (US)(option #6) 800-846-3609 (Canada and Puerto Rico) 605-232-2191 (all other countries)

800-846-2000 (US) 888-888-2037 (Canada)

Resource Service description For more information

Gateway Learning Libraries

Service methods subject to change without notice or obligation.

A variety of courses and tutorials are available on CD. Select from several easy-to-use learning libraries.

www.gateway.com/training

CHAPTER 5: Troubleshooting your Autoloader www.gateway.com

Returning the autoloader for service

If you need to return the autoloader to the factory for service, first make sure which customer-replaceable unit (CRU) that you need to return and return only that CRU, which may or may not be the entire autoloader.

documentation CD contain instructions

for upgrading/replacing the cartridge

The various guides on the

magazine and the rail kit

customer-replaceable units (CRUs).

Important

After you determine the CRU to replace, contact customer support to obtain return authorization (RA) and shipping information. When you have the RA number, use the following procedure.

Preparing the autoloader for shipment

If you must return the complete autoloader for service, use these steps to prepare the autoloader for shipment.

To prepare the autoloader for shipment:

Do not ship cartridges, cables, or

terminators if you are returning the

autoloader to the factory.

Important

1 Remove all cartridges from the autoloader.

2 Turn off the autoloader on the front panel.

3 Remove the power, Ethernet, and SCSI cables, and any terminators from

the autoloader.

Removing the autoloader from a rack

To remove the autoloader from a rack:

Injury may occur if the autoloader is not

supported when you remove the front

screws. The screws are holding up the

front of the autoloader.

1 Loosen the four screws that connect the two support brackets to the two

autoloader brackets.

2 Loosen the four screws on the front of the autoloader that attach the two

front tabs (support brackets) to the front rails. Do not remove the screws completely at this time.

3 Remove the four screws at the back of the autoloader that connect the

support brackets (two screws per bracket) to the autoloader brackets.

4 While supporting the front of the autoloader, remove the four front screws.

Caution

5 Using two people, or an appropriately rated mechanical lift, remove the

autoloader from the rack by sliding the autoloader out and supporting it from the bottom. The person handling the back of the autoloader must depress the locking tab on the support bracket while sliding the autoloader forward.

6 Loosen the four screws and remove the autoloader brackets from the back

of the autoloader.

7 Place the autoloader into the original packaging box. If you no longer have

the original packaging, contact your service representative to purchase the packaging kit.

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Packing the autoloader

Returning the autoloader for service

Use the original packing material to pack the autoloader: the shipping container, two foam insert packing pieces, the accessory kit box (or the filler tube if your autoloader did not come with an accessory kit box), and the antistatic bag. You will also need packing tape.

To pack the autoloader:

1 Place the antistatic bag over the autoloader.

2 Place a foam endcap on each side of the autoloader, then make sure that

the pieces fit snugly onto the autoloader.

One end of the foam insert has a curved

piece. This end of the foam insert is

designed to fit the front of the

Important

autoloader.

3 Place the autoloader down into the shipping box and push the back of

the autoloader towards the back end of the box.

4 Insert the empty accessory kit box (or filler tube) into the shipping box at

the front end of the autoloader in the space between the autoloader foam inserts and the shipping container.

5 Place any necessary paperwork on top of the autoloader inside the box.

6 Close and seal the box.

7 Place the shipping label on the box.

CHAPTER 5: Troubleshooting your Autoloader www.gateway.com

Appendix A

Logs

• Basic information logs

•Log descriptions

•Error codes

• Tape drive logs

•POST failure logs

Appendix A: Logs www.gateway.com

Basic information logs

Whenever any system or application actions occur, the autoloader or tape drive generate logs recording the actions. You can use some of these logs to troubleshoot errors. These logs are described in Chapter 5 “Troubleshooting

your Autoloader”. The other logs contain diagnostic and history information

and are explained in this section.

This section describes the logs for the autoloader and the tape drive. It contains a description of each log type including the log's block descriptor and field descriptions.

Log descriptions

The autoloader and tape drive generate different types of logs. Autoloader logs provide information if the error relates to data cartridge movement. Tape drive logs provide information on the tape drive's read/write performance.

Although there are several types of logs, all of them have the same basic format and are interpreted in the same manner.

Autoloader logs

The autoloader generates four types of logs.

■ “Soft logs” on page 91

■ “Update logs” on page 92

■ “Boot logs” on page 92

The last type of log, the Hard Error log, is used for troubleshooting purposes and are described in “Hard error log display” on page 74.

You can retrieve and view each of the six log types through different methods. The following table indicates the ways in which you can retrieve each log type.

Log Type http Front Panel SCSI

Soft Yes Ye s No

Update Yes Yes No

Boot Yes No No

Ha rd Yes Ye s Ye s

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Error codes

The logs contain three main fields.

Field Description

Time Stamp The time the event occurred. This field helps correlate the event with a possible

application interruption. If the autoloader is unable to acquire the correct time/date from the Simple Network Time Protocol (SNTP) server, or the front panel, the time stamp contains values indicating the power cycle number and the time an entry was written relative to that power cycle, listed as power on hours (POH). The autoloader has no internal real-time clock and requires the user to set the time of day from the front panel or acquire time through the network interface through an SNTP server.

Error Code The type of error or action to which the event is related. This field helps identify

what caused the event to occur (see “Error codes” on page 89).

Context The event’s software register information.

Error codes appear as eight-character strings made up of either letters or numbers for a total of 32 bits.

Field Description

Recovery Action Defines what the autoloader does, based on the event that occurred.

If the value is 0, the autoloader continues operations because this is typically a soft, recoverable event, or an event that is just recording an action for when the development team may be working on enhancements. If the value is other than 0, then you must reboot the autoloader in order to recover from the event. The reboot happens automatically.

Task ID: Defines what firmware task was being performed at the time of the event.

Task ID (in Hex) Description

00 System Timer

01 Loader Manager

02 Picker

03 Magazine Left

04 Magazine Right

07 Drive Manager

08 Barcode Reader

09 Front Panel

0A IP

0B Diagnostic

Appendix A: Logs www.gateway.com

Field Description

0C Error

0D Code Update

0E ADI

0F Drive Manager Timer

11 HTTP

12 SNTP

13 SCSI

14 SPI

20 Idle

3E Watch Dog

3F Un-handle Interrupt

Error Type: Defines the type of error or event that occurred.

Code Descri ptions

00–25 General Software flags

26 Message Send ID error

27 Message Bad

28 Message parameter Bad

29 Invalid Element

2A Invalid Element Status

2B–2F Firmware tables and stacks invalid

30 Post Failure

31–38 System Monitoring type events

39 Limits Error

3A Drive Reset

3B Drive Hardware

3C Drive Needs Cleaning

3D Drive Error

3E Load Error

3F Unload Error

4A Door Locked

www.gateway.com

Error codes

Field Description

4B Open Front

4C Over Temp

60–69 Internal communication events

A0–A4 Picker Servo Errors

A5 Source Element Empty

A6 Source Magazine Missing

A7 Destination Magazine Missing

A8 Destination Element Full

A9 Picker Full

AA Picker Cartridge Sensor Error

AB Drive Path Sensor Error

AC Mail Slot Door Sensor Error

AD Mail Slot Solenoid Error

AE Unknown Servo Error

AF Error Log Information Event

B0–BF Error Events related to the picker not rotating or translating correctly

C0 Unknown Motor Error

D0 Magazine Solenoid Bad

D1 Magazine Present Sensor Bad

D2–D4 Position Sensor Bad

D5–DE Cartridge flags located on the magazine may be bad or the sensor to detect the flags may

have a problem

DF Jammed Cartridge

Software Location ID: Defines a location in the firmware internal to the task being performed. This ID is used by firmware engineering to identify what part of the actual firmware task detected the event.

Soft logs

Soft logs record the autoloader's history during different conditions. They are similar to hard logs but may have been overwritten by a recovery action.

Appendix A: Logs www.gateway.com

Update logs

Update Logs record firmware changes and upgrades in the autoloader. An Update Log also records when hardware is updated or changed.

Boot logs

Boot logs keep track of the boot status in terms of number of hours the autoloader has been powered on, the number of times the autoloader has been rebooted, and the reason for the reboot.

T ape drive logs

Tape drive error logs

The tape drive generates six types of logs. For troubleshooting errors, you should only use the SCSI Check Condition Error log.

Partial information about tape drive error logs can be retrieved from SCSI. All tape drive error logs contain three main fields: Event Log Number, Event Number or Name, and POH/PC.

Field Description

Event Log Number A sequence number that indicates the order in which the event was logged.

Event Number or Name This field appears in every event log, but varies depending on the event type. This

POH/PC The tracking information for how many power-on-hours (POH) the drive has had

In addition to these main fields, each type of log contains specialized fields.

SCSI check condition error logs

SCSI Check Condition Error logs record SCSI events that are sent to the host when a command fails. These logs may be related to the events logged previously, indicating that the event created a check condition that the host should know about.

field indicates the type of log.

since it was shipped. This is how many hours the drive has had power applied regardless of the number of times it is turned on and off. POH is updated once every 60 minutes that the drive has had power applied to it without interruptions. Power cycles (PC) is how many times the drive has experienced a power-on cycle. Each time a drive logs a Hard Event, it increments this count as well.

Field Description

Media ID (MID) A Media ID which is an internal identification number, written to the media the first

time the media is used, to aid in tracking the media to the different events. This ID does not correlate to any media ID used by application software.

www.gateway.com

Tape drive logs

Field Description

Sense Key The SCSI equivalent of Sense Key as defined by the SCSI standard.

ASC/ASCQ The SCSI equivalent of Additional Sense Code (ASC) and Additional Sense Code

Qualifier (ASCQ) as defined by the SCSI standard.

Sense Key Definition

0h No Sense. This is an indicator that the drive did not have an error but that the host system may have

sent an incorrect command or that a field in the changing parameters information was not correct. This is also an indicator that a request to move the tape past an EOD or a read of a filemark may have been attempted.

1h Recovered Error. The drive had a recoverable error. This is one in which the drive detected something

that may not be correct, but that the problem would not prevent the drive from functioning correctly. It may be just an indicator of an event that the drive was able to correct. For example, a Cleaning Requested status shows that the drive requires a cleaning tape, but still functions correctly without it. This sense key is only recorded in the logs if it is a Cleaning Requested condition.

2h Not Ready. The drive is not ready for tape functionality. This is not reported in the drive log pages.

3h Medium Error. The drive was not able to read or write successfully to the tape. Look at the Event Logs

and correlate the events with media and system logs to determine if this is due to media or the drive. This sense key is recorded in the drive logs.

4h Hardware Error. The drive has detected an error condition related to the hardware. You need to refer

to the Sense Key and ASCQ, along with other event logs to best understand the error. Based on the log information, replace the appropriate component. This sense key is logged each time it is reported.

5h Illegal Request. The requested command had an incorrect parameter defined and you need to review

the actual command and parameter to determine what was wrong. This is not logged in the drive logs.

6h Unit Attention. A condition exists that impacts the drive's functionality. Examples include a SCSI Bus

reset or a transition from Ready to Not Ready. A reset is required because the Mode Page setting may change after a reset and the host needs to know that. This sense key is not logged in the drive logs.

7h Data Protected. The media currently in the drive is write-protected. This can be a hardware or software

write protect. This sense key is not logged in the drive logs.

8h Blank Check. While reading, writing, or doing a search on the media, the drive encountered a EOD mark

or a long gap was detected. A long gap may be the result of a drive stopping the write command without doing the correct command termination. This sense key is not reported in the drive logs.

Bh Aborted Command. Command aborted. Generated when the drive aborts a command.

Dh Volu me Overfl ow. The tape drive has reached the physical EOT and can no longer write data to the tape.

This sense key is not reported in the drive logs.

Eh Miscompare. During the drive self tests, the drive detected a data miscompare while executing the

internal test. This error would be an indicator that the drive should be returned for repair.

ASC/ASCQ Description Suggested Action

0C/00 Write Error. Drive was not able to

successfully write the data to the tape.

Problem may be the tape cartridge or the drive. If the problem continues, contact customer support.

Appendix A: Logs www.gateway.com

ASC/ASCQ Description Suggested Action

11/00 Unrecoverable Read Error. After

14/00 Entity Not Found. A logical block that was

47/00 SCSI Parity Error. SCSI bus

80/01 Cleaning Required. The drive has

POST failure logs

Important

This event type only indicates each time

the test ran and experienced the error

condition.

Problem may be the tape cartridge or the drive. exhausting the read recovery algorithms, the drive was not able to read the data correctly.

written on the tape was not found while trying to read the data.

communications problem.

detected a condition in which a cleaning tape must be used.

These events indicate that the autoloader or tape drive detected a failure when power was applied. POST may have failed during a reset and retry.

If the problem continues, contact customer support.

Problem may be the tape cartridge or the drive. Check drive

logs to correlate events that may have led up to this

condition.

If the problem continues, contact customer support.

Check SCSI cables, terminators, and all devices attached to

the SCSI bus.

Use a cleaning tape or different media. Check drive logs to

review related events. If this persists with multiple media

after cleaning, the drive may need to be replaced. If related

to a single piece of media, replace that tape cartridge.

If the problem continues, contact customer support.

Field Description

Last Fail The type of failure that was experienced.

Appendix B

Specifications

• Physical specifications

• Autoloader performance specifications

• Environmental specifications

• Autoloader power specifications

• Autoloader vibration specifications

• Autoloader shock specifications

• Tape drive specifications

Gateway E-826R, E-824R User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Introduction

Introduction

Features

Bar code reader

Accessories

Enclosure components

Front

Back

Product components

Getting Help

External Backup CD

Gateway Web site

Installing and Setting Up your Autoloader

Overview

Preparation

Choosing a location

UL requirements

Unpacking the autoloader

Installation

Rack mounting the autoloader

General preparation for rack mount installation

Installing and removing the V-rail kit

Connecting the SCSI and power cables

Preparing the host and making sure the connection is correct

Installing the device drivers

Setup

Configuring the autoloader

Setting the time

Setting the Change mode

Operating your Autoloader

Using the operator's panel

Entering the passwords

Logging out

Using cartridges

Inserting a single cartridge

Moving a single cartridge

Ejecting a single cartridge

Using magazines and magazine blanks

Magazine Load/Unload command

Installing a magazine

Installing a magazine blank

Removing a magazine

Removing a magazine blank

Changing the orientation of a magazine or magazine blank

Manually operating the magazine

Replacing a magazine or magazine blank

Viewing status information

Viewing the autoloader status

Viewing the firmware version

Viewing the status of the magazine slots

Viewing the tape drive status

Viewing the tape drive version

Viewing Ethernet information

Running an inventory

Data compression

Managing and Monitoring your Autoloader

On-board Remote Management overview

Opening On-board Remote Management

Viewing status information

Using the Configuration page

Feedback on pages

System Operations options

Setting security options

Using the Updates page

Using the Diagnostics page

Running diagnostic tests

Viewing Error or History logs

Diagnostics

Identification

Performing a System Reset

Using the Commands page

Inventory

Set to Home

Sequential operations

Troubleshooting your Autoloader