Gateway 8450R User Manual 2
8450R Server
System Manual
Contents
Preface...................................................v
Conventions used in this manual .......................................v
Getting additional information . . ........................................vi
1 SystemFeatures ........................................7
Standardfeatures ...................................................7
Frontbezel.........................................................8
Front panel ........................................................9
Back panel ........................................................10
Systeminterior.....................................................11
System board .....................................................13
Hot-swapbackplane ................................................15
Front panel board . . ................................................16
Hot-plug PCI indicator board . . . .......................................17
2 SystemSetup .........................................19
Settinguptheserver ................................................19
Startingtheserver ..................................................20
Understanding the Power-On Self-Test ..............................21
Settinguptheoperatingsystem....................................21
Turningofftheserver ...............................................22
Resettingtheserver ................................................23
3 CaseAccess ..........................................25
Preventingstaticelectricitydischarge ...................................25
Openingthecase ..................................................26
Opening the bezel door . . . .......................................27
Removingthebezel .............................................27
Removing the back top panel ......................................28
Removing the front top panel ......................................29
Closingthecase ...................................................31
Replacing the front top panel ......................................31
Replacingthebacktoppanel ......................................33
Replacingthebezel .............................................34
4 ReplacingandAddingInternalDevices....................35
Drives............................................................35
Preparing to replace or add a drive . . . ..............................35
i
Drivecablinginformation ..........................................36
Removingahot-swapdrive ........................................36
Installingahot-swapdrive .........................................38
Replacingthehot-swapbackplane ..................................40
ReplacingtheCDdriveandthediskettedrive .........................45
Installinga5.25-inchdevice .......................................49
Replacinga5.25-inchdevice.......................................50
Memory ...........................................................52
Replacingmemory ...............................................52
Installingmemory ................................................57
Processors ........................................................61
Replacingaprocessor ............................................62
Installingaprocessor .............................................65
Replacingthebattery ................................................69
Expansion cards ....................................................73
Replacingahot-swapPCIcard.....................................73
Replacing an expansion card ......................................76
Addinganexpansioncard .........................................80
Power supplies .....................................................82
Hot-swapping a power supply module . . . .............................83
Replacing the power supply . . ......................................84
Fans .............................................................89
Replacingthefans ...............................................89
Replacing the fan power distribution board ............................90
Replacing the front panel board . . ......................................95
Replacing the hot-plug PCI indicator board . . .............................97
Replacing the system board ...........................................98
5 UsingtheBIOSSetupUtility ............................111
About the BIOS Setup utility ..........................................111
Updating the BIOS . . . ..............................................113
Settingthesystemboardjumpers .....................................114
TheCMOSClearjumper .........................................114
PasswordClearjumper ..........................................115
BOOTOptionjumper ............................................116
BIOSrecoverymode ............................................116
6 ManagingtheServer ...................................119
Avoidingpowersourceproblems ......................................119
Surge suppressors ..............................................119
Line conditioners . ..............................................120
Uninterruptible power supplies .....................................120
Maintaining and managing your hard drive . . ............................120
ii
Hard drive maintenance utility ....................................120
Hard drive management practices .................................121
Protecting the server against viruses ..................................124
Systemadministrationandcontrol ....................................125
IntelServerControl(ISC) ........................................125
ManageX Event Manager . . ......................................125
DirectPlatformControl(DPC)Console .............................126
Systemsecurity................................................126
Systemrecovery ..................................................130
Creatingastartupdiskette .......................................130
Using your Server Companion CD .................................130
7 Troubleshooting ......................................131
Introduction ......................................................131
Troubleshooting checklist ...........................................131
Verifyingyourconfiguration ......................................131
Troubleshootingguidelines .......................................132
CDdriveproblems.................................................132
Diskettedriveproblems.............................................133
Harddriveproblems ...............................................134
Memoryandprocessorproblems .....................................134
Modem problems . . . ...............................................135
Peripheral/Adapter problems . . . ......................................136
Printerproblems ..................................................137
Systemproblems..................................................138
Videoproblems ...................................................140
Error messages ...................................................142
A Safety,Regulatory,andNotices .........................147
B SystemSpecifications .................................161
Environmentalspecifications .........................................162
Index ..................................................163
iii
iv
Preface
Conventions used in this manual
Throughout this manual, you will see the following conventions:
Convention Description
ENTER Keyboard key names are printed in small capitals.
C
TRL+ALT+DEL Aplussignmeanstopressthekeysatthesametime.
Setup Commands to be entered, options to select, and messages that
appear on your monitor are printed in bold.
User’s Guide Names of publications are printed in italic.
Viewpoint All references to front, rear, left, or right on the server are based
on the server being in a normal, upright position, as viewed from
the front.
Important A note labeled important informs you of special
circumstances.
Caution A caution warns you of possible damage to equipment or
loss of data.
Warning A warning indicates the possibility of personal injury.
Conventions used in this manual v
Getting additional information
Log on to the Gateway technical support area at www .gatewayatwork.com to
find information about your system or other Gateway products. Some types
of information you can access are:
■ Hardware driver and program updates
■ Technical tips
■ Service agreement information
■ Technical documents and component information
■ Frequently asked questions (FAQs)
■ Documentation for peripherals or optional components
■ Online technical support
vi Preface
System Features
Standard features
■ As many as four Intel
Front Side Bus (FSB) in Slot 2 processor sockets
■ Sixteen Dual Inline Memory Module (DIMM) sockets on a memory riser
card, that support as many as 16 GB of PC100 Synchronous Dynamic
Random Access Memory (SDRAM)
■ ServerWorks ServerSet
■ Integrated Intel 82559 Fast Ethernet controller
■ Integrated Adaptec AIC-7899 Dual-Channel Ultra/Ultra II/Ultra 160
(Ultra 3) small computer systems interface (SCSI) controller
■ Integrated Adaptec AIC-7880 narrow/wide Ultra SCSI controller
■ Integrated ATI Rage IIC video controller with 2 MB of SDRAM
■ PCI hot-plug controller which supports six full-length, hot-pluggable PCI
slots
■ Two half-length PCI slots
■ Baseboard Management Controller (BMC) hardware management
■ ATX form factor system board and dedicated rackmount chassis
■ One 3.5 inch 1.44 MB diskette drive and one CD drive
■ As many as five hot-swap SCSI hard drives
■ Keyboard port (PS/2
RJ-45 local area network (LAN) port, video port, and two Universal Serial
Bus (USB) ports
®
Pentium® III Xeon™ processors with 100 MHz
™
IIIHE chipset
®
), mouse port (PS/2), 2 serial ports, parallel port,
1
Standard features 7
Front bezel
Bezel door provides access to the hot-swap drives and removable media
drives.
Front panel controls provide buttons for power, reset, and sleep, and
indicator lights for system fault, network activity, hard drive access, and
power. For more information on the controls, see “Front panel board” on
page 16.
Bezel door Front panel controls
8 System Features
Front panel
5.25-inch drive bayPower supply
Power supply
modules
Power supply supports as many as three hot-swap power supply modules.
5.25-inch drive bay supports one half-height 5.25-inch device.
Control panel contains the light emitting diode (LED) indicators and the
power, reset, and sleep buttons that control the server. For more information
on the controls, see “Front panel board” on page 16.
Hot-swap drive bay includes up to five hot-swappable drives connected to
a hot-swap backplane. The drive bays support 1.0-inch drives.
Slimline
CD drive
Hot-swap drive bay
Slimline
diskette drive
Control panel
Hot-swap drives
Hot-swap drives plug into the hot-swap drive bay.
Slimline diskette drive writes to and reads from 3.5-inch, 1.44 MB diskettes.
Slimline CD drive plays data or audio CDs.
Power supply modules provide N+1 redundant power (if all three modules
are installed).
Front panel 9
Back panel
Power
connector
PARALLEL
Mouse
port
MOUSE
COM1
KEYBD
Parallel port
Serial port A
Keyboard port
USB 1
NETWORK
COM2
ACT/
LINK
VIEDO
10/100
USB 2
MB
LAN
Video port
USB ports
Network port
Serial port B
Expansion card slots
Hot-plug expansion
card retention clips
Hot-plug expansion
card slots
Expansion card slots (2) let you install as many as two 32-bit, 33 MHz PCI
expansion cards.
Hot-plug expansion card retention clips provide toolless installation of
hot-plug PCI cards.
Hot-plug expansion card slots (6) let you install as many as two 64-bit,
66 MHz hot-plug PCI expansion cards and as many as four 64-bit, 33 MHz
hot-plug PCI expansion cards.
Video por t connects the first (or only) monitor interface cable. The video
controller is integrated in the system board.
USB ports connect external Plug-and-Play devices, such as printers, that are
automatically configured when they are plugged into the server through one
of these ports. USB keyboards and mice are not supported.
Network port lets you connect to a network. The adjacent indicator LEDs
show LAN activity (yellow) and 100 Mbit speed (green).
10 System Features
Serial ports (2) connect to serial devices.
Parallel port connects a printer or other parallel device.
Keyboard port connects a PS/2-compatible keyboard.
Mouse port connects a PS/2-compatible mouse.
Power connector connects the server power cord. The other end of the power
cord plugs into an AC outlet or power strip.
System interior
Processors
Electronics bay
(removed for clarity)
Electronics bay contains the system board, the processors, the memory, and
the expansion cards.
Hot-swap drive bay
Fans
Hot-swap PCI curtainsMemory card
Power supply
Removable media
drives (not visible)
As many as four processors provide the processing power for the server.
System interior 11
Fans provide cooling for all server components. There are as many as six
hot-swap fans in the server.
Hot-swap drive bays support up to five 1-inch high 3.25-inch single
connector attachment (SCA) SCSI hard drives. Empty drive bays contain
empty carriers to control airflow and electro-magnetic carrier (EMC)
emissions.
Removable media drives provide transportable storage for data. The server
supports one slimline CD drive, one slimline diskette drive, and one 5.25-inch
drive bay.
Power supply provides N+1 redundant power to the server components.
Hot-plug PCI curtains provide protection from electro-static discharge (ESD)
when installing or replacing hot-plug PCI cards. As many as four 64-bit,
33 MHz cards and as many as two 64-bit, 66 MHz PCI cards can be installed
between these curtains.
Memory card provides sixteen DIMM sockets and supports up to 16 GB of
SDRAM.
12 System Features
System board
A
AJ
AI
AH
AG
AF
AE
AD
AC
AB
AA
Z
B
C
D
E
F
G
H
I
J
Y
X
W
V
U
R
T
S
P
Q
K
L
N
M
O
A Legacy narrow SCSI connector
B Server monitor module (SMM) feature connector
C Legacy wide SCSI connector
D 64-bit, 33 MHz hot-plug PCI expansion connectors
E 64-bit, 66 MHz hot-plug PCI expansion connectors
F Memory module connector
System board 13
G Hot-plug indicator board connector
H 32-bit, 33 MHz half-length PCI expansion connectors
I Intelligent chassis management bus (ICMB) connector
J Video connector
K USB connectors (2)
L RJ-45 Ethernet LAN connector and LEDs
M Parallel port
N Serial ports
O Stacked keyboard and mouse ports
P Internal USB connectors
Q Voltage regulator module (VRM) socket (processor 2)
R Battery
S VRM socket (processor 4)
T VRM socket (processor 3)
U Processor 4 connector
V Main ATX power 1 connector
W Processor 3 connector
X ATX auxiliary power connector
Y Processor 2 connector
Z Main ATX power 2 connector
AA Processor 1 connector
AB Hard drive activity connector
AC SMBus (system management bus) connector
AD Diskette drive connector
AE Integrated drive electronics (IDE) connector
AF Front panel connector
AG Intra Module Bus (IMB) connector
AH Configuration jumper J9F2 (pins 1-3: CMOS Clear, pins 5-7:
Password Clear, pins 9-11: Boot Option)
AI Ultra 160 SCSI A connector
AJ Ultra 160 SCSI B connector
14 System Features
Hot-swap backplane
Hot-swap SCSI indicator board connector
Fan
connectors
Power
connectors
SCSI
ID 4
SCSI
ID 3
SCSI
ID 2
SCSI drive connectors (5)
SCSI data connector
SCSI
ID 1
SCSI
ID 0
Hot-swap SCSI indicator board connector connects the hot-swap indicator
board to the hot-swap backplane.
SCSI drive connectors (5) connect the five SCSI drives. Install drives in
increasing order of SCSI ID.
SCSI data connector connects the SCSI cable from the redundant array of
inexpensive drives (RAID) controller.
Power connectors connect the power cables from the power supply.
Fan connectors connect to dedicated fans for the hot-swap drive bay (not
used).
Hot-swap backplane 15
Front panel board
The front panel board supports the LEDs and buttons accessible from the front
panel. The buttons and LEDs on the front panel board are shown and
described below.
Network activity LED Power LEDReset button
System fault LED
Hard drive activity LED Sleep button
NMI switch
Reset button lets you reset the server if it has become nonresponsive.
system fault LED flashes whenever the server logs a failure.
Network activity LED lights whenever there is activity on the network.
Hard drive activity LED glows green whenever a hard drive is actively reading
or writing data and glows amber if a drive fails.
Power LED glows green whenever the server is turned on. The LED also flashes
when the server is in sleep mode.
Sleep button lets you put the server into sleep mode to reduce power
consumption.
Power button turns the server on and off.
Front panel connector connects the controls on the front panel with the
system board.
NMI switch allows a technician servicing the server to generate a
non-maskable interrupt (NMI) to help debug server errors.
Front panel connector Power button
16 System Features
Hot-plug PCI indicator board
The hot-plug PCI indicator board provides two LEDs per hot-plug PCI slot to
indicate the status of the board plugged into the slot.
Indicator LEDs
Data cable connector
Indicator LEDs indicate whether the hot-plug PCI slot is active or if it is safe
to replace the board in the indicated slot.
Data cable connector connects to the system board and carries the data
indicating which slots are active.
Hot-plug PCI indicator board 17
18 System Features
System Setup
Settinguptheserver
Use the instructions on the quick guide poster that came with the server to
assemble the server.
You can prepare a safer working environment before assembling the server
by following these guidelines:
■ Obtain an adequately rated uninterruptible power supply (UPS). A UPS
protects against AC line spikes, power interruptions, and other power
fluctuations that may damage the server.
■ Protect the server from extreme temperature and humidity. Do not
expose it to direct sunlight, heater ducts, or other heat-generating objects.
■ Keep the server away from equipment that generates magnetic fields,
such as unshielded stereo speakers. Even a telephone placed too close to
the server may cause interference.
■ Plug the server into a wall outlet, power strip, or UPS.
Important Keep the boxes and packing material. If you need to send
theserver to Gateway forrepairs, you must use the original
packaging or your warranty may be voided.
2
Settinguptheserver 19
Starting the server
Before you start the server for the first time, make sure:
■ The voltage selection switch is in the proper position. If the power supply
is autosensing, it will not have a voltage selection switch and it
automatically determines the voltage of the incoming power source.
■ All cables are firmly connected to the proper ports on the back panel of
the server.
Caution Electricity can flow from connected peripherals i nto the
server causing a shock. Make sure the server and
peripherals are turned off and unplugged from the power
outlet when you connect peripherals to the server.
■ The server and monitor are plugged into an AC outlet, power strip, or
UPS and that the power strip or UPS is turned on.
To start the server:
1 If you have connected the system components to a power strip or UPS,
make sure all the system components are turned off, then turn on the
power strip or UPS.
2 Turn on the monitor.
3 Turn on the server. The LED on the control panel is lit when the power
is on.
4 Tu rn on any other components connected to the server, such as speakers,
a printer, or a scanner.
If nothing happens when you turn on the server:
■ Make sure that the power cables are securely plugged in and that
the power strip or UPS (if you are using one) is plugged in and
turned on.
■ Make sure the monitor is connected to the server, plugged into the
power strip, AC outlet, or UPS, and turned on. You may also need
to adjust the brightness and contrast controls on the monitor.
20 System Setup
Understanding the Power-On Self-Test
When you turn on your server, the power-on self-test (POST) routine checks
the server memory and components. To see this information on the screen,
press E
The server displays an error message if POST finds any problems. Write down
any error messages that you see. If you continue to have problems, these error
messages may help you or Gateway technical support diagnose the cause.
SC during POST . Press SPACEBAR to bypass the remaining memory count.
Setting up the operating system
The first time you start the server, the operating system takes a few minutes
to set up.
Refer to your operating system documentation for specific questions regarding
the operating system.
To complete the operating system setup:
1 After the server starts, the start-up wizard opens. Click Next.
2 Type the requested information in the appropriate text boxes. When you
have finished typing the information, click
3 Continue following the instructions and selecting options in the start-up
wizard dialog boxes, clicking
the wizard tells you to restart your server.
Next to move through the dialog boxes, until
Next.
If you need to return to the previous dialog box to change any of your
entries, click
Back.
4 Restart the server. The setup is complete.
Important For all operating systems, refer to the appropriate
operating system softwaremanual for specific instructions.
Starting the server 21
Turning off the server
Every time you turn off the server, shut down the operating system first. You
may lose data if you do not follow the proper procedure.
To turn off the server in Windows NT:
1 Click Start, then select Shut down the computer?, then click Shut Down.
2 Click OK. The operating system shuts down. When you see a message
saying
the power button.
3 Turn off the monitor and peripherals.
Important For other operating systems, such as Windows 2000 or
It is nowsafe to turn off yourcomputer, turn off the server by pressing
Caution When you turn the server off, some electric current still
flows through it. Before opening the server case or
connectingorremovinganyperipherals,turn off the server,
then unplug the power cord.
Novell Netware, refer to the appropriate operating system
software manual for specific instructions.
22 System Setup
Resetting the server
If your server does not respond to keyboard or mouse input, you may have
to close programs that are not responding. If closing unresponsive programs
does not restore your server to normal operation, you may have to reset the
server.
To close unresponsive programs and reset the server in Windows NT:
1 Press CTRL+ALT+DEL. A window opens that lets you close a program that
is not responding.
2 Click Task Manager, then select the program that is not responding.
3 Close the program by clicking End Task.
4 If the server does not respond, press the reset button to restart the server.
As a part of the regular startup process, a program to check the disk status
runs automatically. When the checks are finished, Windows starts.
Important For other operating systems, such as Windows 2000 or
Novell Netware, refer to the appropriate operating system
software manual for specific instructions.
Resetting the server 23
24 System Setup
Case Access
3
Preventing static electricity discharge
Before opening the server case, follow these precautions to prevent damage
from static electricity. When opening your server case, always perform the
following procedure.
Caution Static electricity can permanently damage electronic
components in your server. Prevent electrostatic damage
to your server by following static electricity precautions
every time you open your server case.
To prevent static electricity discharge:
1 Turn off the server.
2 Touch a bare metal surface on the back of the server.
3 Unplug all power cords from AC outlets and disconnect the modem cable
(if installed).
Also follow these static electricity precautions:
■ Avoid static-causing surfaces such as plastic and packing foam in your
work area.
■ Remove the parts from their antistatic bags or containers only when you
are ready to use them. Do not lay parts on the outside of an antistatic
bag or container because only the inside provides antistatic protection.
■ Always hold cards by the edges and their metal mounting brackets. Avoid
touching components on the cards and the edge connectors that connect
to expansion slots. Never slide cards or other parts over any surface.
Preventing static electricity discharge 25
Opening the case
Important All references to front, back, left, or right on the server are
based on the server being in a normal, upright position,
as viewed from the front.
The only components that are accessible from the outside of the chassis are
the front panel controls and indicator lights, the hot-swap power supply
modules, the slimline diskette and CD drives, and the hot-swap hard drives.
T o access the hot-swap drives, the removable media drives, or the front panel
you must open the bezel. To work on the internal components of the server,
you must open the chassis.
Because the components inside the server are extremely sensitive to static
electricity, make sure you follow the precautions at the beginning of this
chapter to avoid static electricity damage.
Only qualified personnel should open the server for maintenance. If you are
qualified to maintain the server yourself, make sure you are properly grounded
before opening the server chassis.
Caution Avoid exposure to dangerous electrical voltages and
movingparts byturning off yourserverand unplugging the
powercord andmodem cable(if installed) beforeremoving
the chassis cover.
26 Case Access
Opening the bezel door
The bezel door covers the removable media drives, the hot-swap drives, and
the front panel controls. To access these components, you must open the
bezel.
To open the bezel door:
1 Grip the bezel door and pull the door straight out away from the chassis.
2 Swing the door outward to the right.
Removing the bezel
The bezel covers the hot-swap power supply modules and the fasteners for
the removable media drives. You must remove the bezel to swap a power
supply module or replace a removable media device.
Opening the case 27
To remove the bezel:
1 Grip the bezel at both sides and pull it straight out from the front panel.
Removing the back top panel
The back top panel provides access to the hot-swap fans, the hot-swap PCI
slots, the memory card, the processors and VRMs, and the standard PCI slots.
To remove the back top panel:
1 Observe all safety and static electricity precautions, see “Preventing static
electricity discharge” on page 25.
Important You do not have to turn off the server to open the back
top panel.However, do not removethe EMI foam from the
electronics bay unless you have turned the server off and
unplugged the power cord.
28 Case Access
2
Thumbscrew
Thumbscrew
3 Slide the top panel slightly to the back, disengaging the front edge of
4 Lift the panel out and away from the chassis.
Loosen the two thumbscrews from the top edge of the back panel.
the panel from the front top panel.
Removing the front top panel
The front top panel provides access to the hot-swap drive cage, the drive
cables, the power supply cables, and the front panel board.
To remove the front top panel:
1 Turn off the server and disconnect all power cords.
2 Observe all safety and static electricity precautions, see “Preventing static
electricity discharge” on page 25.
Opening the case 29
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