Canon Pixma MG6120 Service Manual

4.2 (5)

PIXMA MG6120

SERVICE

MANUAL

Canon

Copyright © 2010, Canon U.S.A. This technical publication is the proprietary and confidential information of Canon U.S.A. which shall be retained for reference purposes by Authorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.

MG6100 series

INTRODUCTION

[ How to use this Service Manual ]

This manual is intended to solve printer problems smoothly, with each section representing the typical service procedures, as shown below.

Troubleshooting

Repair

Adjustment &

Settings

Verification

Identify the problem, and handle it accordingly.

When a part needs to be replaced, see this section.

After repair, perform the necessary adjustment and settings.

At the end of the servicing, verify the machine following the inspection flow in this section.

Appendix

Information that will be necessary for maintenance and repair of the machine

This manual does not provide sufficient information for disassembly and reassembly procedures. Refer to the graphics in the separate Parts Catalog.

<INTRODUCTION>

MG6100 series

TABLE OF CONTENTS

1.TROUBLESHOOTING

1-1. Troubleshooting by Symptom

1-2. Operator Call Error Troubleshooting

1-3. Service Call Error Troubleshooting

2.REPAIR

2-1. Major Replacement Parts and Adjustment

2-2. Part Replacement Procedures

(1)External housing, scanner unit, and document cover removal

(2)Operation panel removal

(3)Document window R removal

(4)Carriage unlocking

(5)ASF unit removal

(6)Carriage unit removal

(7)Spur unit and platen unit removal

(8)Purge drive system unit (right plate) and switch system unit (left plate) removal

(9)Engine unit reassembly

(10)Cable wiring and connection

(11)Ink absorber replacement

3.ADJUSTMENT / SETTINGS

3-1. Adjustment

3-2. Adjustment and Maintenance in User Mode

3-3. Adjustment and Settings in Service Mode

(1)Service mode operation procedures

(2)Service Tool functions

(3)LF / Eject correction

(4)Button and LCD test

(5)Ink absorber counter setting

(6)N/A

(7)Capacitive sensor sensitivity setting

3-4. Grease Application

3-5. Special Notes on Servicing

(1)For smeared printing, uneven printing, or non-ejection of ink

(2)Paper feed motor adjustment

(3)Carriage unit replacement

(4)Document pressure sheet (sponge sheet) replacement

(5)Ink absorber counter setting

(6)Preventive replacement of ink absorber

4.VERIFICATION AFTER REPAIR

4-1. Standard Inspection Flow

4-2. Integrated Inspection Pattern Print

4-3. Ink Absorber Counter Value Print

5.APPENDIX

5-1. Customer Maintenance

5-2. Special Tools

5-3. Sensors

5-4. Serial Number Location

6.MACHINE TRANSPORTATION

<TABLE OF CONTENTS>

MG6100 series

TABLE OF CONTENTS

 

 

1. TROUBLESHOOTING

1-1. Troubleshooting by Symptom

 

 

Symptom

Faulty operation

 

The power does not turn on.

 

 

The power turns off

 

 

immediately after power-on.

A strange noise occurs.

The LCD does not display properly.

A portion of the LCD is not displayed.

The display flickers.

Paper feed problems (multifeeding, skewed feeding, no feeding).

Solution

(1) Confirm cable connection:

-DC harness ass'y

-Power switch harness ass'y

=> No incomplete connection, cable breakage, or cable caught in units

(2) Replace the following item(s):

-Logic board ass'y

-AC adapter

-Power switch harness ass'y

-Document top cover unit

(1)Examine and remove any foreign material from the drive portions.

(2)Replace the following item(s):

-The part generating the strange noise

-Logic board ass'y

(1) Confirm cable connection:

-LCD FFC

-Panel FFC

=> No incomplete connection, cable breakage, or cable caught in units

(2) Replace the following item(s):

-LCD viewer unit

-Panel cable

-Document top cover unit

-Logic board ass'y

(1) Examine and remove any foreign material from the following parts:

-ASF unit

-PE sensor

-Paper guide unit

-Pressure roller unit

-Spur unit

(2)Confirm that the paper guides are set properly.

(3)Confirm the PF rear cover and the cassette conditions.

(4)Confirm cable connection:

-PE sensor cable

-Paper feed relay harness ass'y

=> No incomplete connection, cable breakage, or cable caught in units

(5) Replace the following item(s):

1 / 66

- ASF unit (for paper feeding error from the rear tray)

- Pick-up arm unit (for paper feeding error

 

from the cassette)

 

- PE sensor board ass'y

 

- Pressure roller unit

 

- PE sensor cable

 

- Cassette unit

Faulty scanning (no scanning,

(1) Confirm cable connection:

strange noise).

- Scanner motor relay harness ass'y

 

- CIS cable

 

=> No incomplete connection, cable

 

breakage, or cable caught in units

 

(2) Replace the following item(s):

 

- Scanner unit

 

- Logic board ass'y

Unsatisfactory print quality No printing, or no color ejected.

See 3-5. Special Notes on Servicing, (1)For

Faint printing, or white lines on

smeared printing, uneven printing, or non-

printouts.

ejection of ink, for details.

Uneven printing.

(1) Confirm the ink tank conditions:

Improper color hue.

- No remainder of the outer film (the air-

 

 

through must be opened)

 

- Re-setting of an ink tank

 

- Whether the ink tank is Canon-genuine

 

 

one or not

 

- Whether the ink tank is refilled one or not

 

(2)

Remove foreign material from the purge

 

 

unit caps, if any.

 

(3)

Perform cleaning or deep cleaning of the

 

 

print head.

 

(4)

Perform print head alignment.

 

(5)

Replace the following item(s):

 

- Print head*1, and ink tanks

 

- Logic board ass'y

 

- Purge drive system unit

Paper gets smeared.

(1) Clean the inside of the machine.

 

(2)

Perform bottom plate cleaning.

 

(3)

Perform paper feed roller cleaning.

 

(4)

Replace the following item(s):

 

- Pressure roller unit (if smearing is heavy)

 

- Print head*1 (when smearing is caused by

2 / 66

The back side of paper gets smeared.

Graphic or text is enlarged on printouts in the carriage movement direction.

Graphic or text is enlarged on printouts in the paper feed direction.

Faulty scanning

No scanning.

Streaks or smears on the scanned image.

Network connection problem No printing.

3 / 66

the print head)

(1)Clean the inside of the machine.

(2)Perform bottom plate cleaning.

(3)Examine the platen ink absorber.

(4)Examine the paper eject roller.

(5)Replace the following item(s):

-The part in the paper path causing the smearing

(1) Confirm that the carriage slit film is free from smearing or scratches:

-Cleaning of the timing slit film.

(2) Replace the following item(s):

-Timing slit strip film

-Carriage unit

-Logic board ass'y

-Scanner unit (for copying)

(1) Confirm that the LF / EJ slit film is free from smearing or scratches:

-Cleaning of the LF / EJ slit film.

(2) Replace the following item(s):

-Timing slit disk feed film, or timing slit disk eject film

-Timing sensor unit

-Platen unit

-Logic board ass'y

-Scanner unit (for copying)

(1)Confirm cable connection (CIS cable).

(2)Replace the following item(s):

-Scanner unit

-Logic board ass'y

(1)Clean the platen glass and the document pressure sheet.

(2)Confirm the position of the document pressure sheet.

(3)Replace the following item(s):

-Scanner unit

-Document pressure sheet

-Logic board ass'y

(1) Examine if printing is performed properly via USB connection.

(2) Confirm the network connection.

(3) Replace the following item(s): - Logic board ass'y

- Wireless LAN board ass'y

*1: Replace the print head only after the print head deep cleaning is performed 2 times, and when the problem persists.

1-2. Operator Call Error (by Alarm LED Lit in Orange) Troubleshooting

Errors and warnings are displayed by the following ways:

1.Operator call errors are indicated by the Alarm LED lit in orange, and the error and its solution are displayed on the LCD in text and by icon.

2.Messages during printing from a computer are displayed on the printer driver Status Monitor.

3.Error codes (the latest 10 error codes at the maximum) are printed in the "operator call/service call error record" area in EEPROM information print

Buttons valid when an operator call error occurs:

1.ON button: To turn the machine off and on again.

2.OK button: To clear and recover from an error. In some operator call errors, the error will automatically be cleared when the cause of the error is eliminated, and pressing the OK button may not be necessary.

3.Stop button: To cancel the job at error occurrence, and to clear the error.

 

 

Error

 

U

 

Message on the

 

 

 

Parts that

Error

 

code

 

No.

 

 

Solution

 

are likely

 

 

 

 

 

LCD

 

 

to be

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

faulty

No paper in the

[1000]

--- Rear tray.

rear tray.

 

There is no paper.

 

 

Load paper and press

 

 

[OK].

Confirm that the rear tray is

- PE sensor

selected as the paper source. Set

board

the paper in the rear tray, and

ass'y

press the OK button.

- ASF unit

If the error is not cleared, confirm

- Pressure

that no foreign material is inside

roller

the paper feed slot.

unit

No paper in the

[1003]

--- Cassette.

Confirm that the cassette is

- Pick-up

4 / 66

Canon Pixma MG6120 Service Manual

cassette.

Paper jam.

[1300]

Paper jam in the

[1303]

rear guide.

 

Paper jam in the

[1304]

under guide.

 

Ink may have run

[1600]

out.

 

Ink tank not

[1660]

installed.

 

Print head not

[1401]

installed, or not

 

properly

 

installed.

 

Faulty print head

 

ID.

 

Print head

[1403]

temperature

 

sensor error.

 

Faulty EEPROM

[1405]

data of the print

 

head.

 

Inner cover error

[1841],

 

[1846]

There is no paper.

selected as the paper source. Set

arm unit

Load paper and press

the paper in the cassette, and press

- Pressure

[OK].

the OK button.

roller

 

Note that the cassette is for plain

unit

 

paper only.

- Cassette

 

 

unit

---The paper is jammed. Clear the paper and

press [OK].

---

---

Remove the jammed paper and

- Pick-up

press the OK button.

arm unit

For paper jam in the rear guide,

- ASF unit

confirm that the rear guide is not

- Pressure

dislocated.

roller

 

unit

 

- Cassette

 

unit

 

- Rear

 

guide

 

unit

U041 The ink may have run out. Replacing the ink tank is recommended.

U043 The following ink tank cannot be recognized. (Applicable ink tank icon)

Replace the applicable ink tank,

- Spur unit

or press the OK button to clear the

 

error without ink tank

 

replacement. When the error is

 

cleared by pressing the OK

 

button, ink may run out during

 

printing.

 

Install the applicable ink tank(s)

- Ink tank

properly, and confirm that the

- Carriage

LED's of all the ink tanks light

unit

red.

 

U051

Print head is not

Install the print head properly.

- Print

 

installed. Install the

If the error is not cleared, confirm

head

 

print head.

that the print head contact pins of

- Carriage

 

 

the carriage are not bent.

unit

U052

The type of print head

Re-set the print head. If the error

- Print

 

is incorrect. Install

is not cleared, the print head may

head

 

the correct print head.

be defective. Replace the print

- Carriage

 

 

head. If the error still persists,

unit

 

 

confirm that the print head contact

 

 

 

pins of the carriage are not bent.

 

--- Inner cover is open.

Close the inner cover, and press

- Spur unit

close the inner cover

the OK button.

- Inner

and press [OK].

If the error is not cleared, examine

cover

 

that the inner cover sensor is

unit

 

properly installed.

 

5 / 66

Multiple ink tanks

[1487]

U071

More than one ink

of the same color

 

 

tank of the following

installed.

 

 

color is installed.

Ink tank in a

[1680]

U072

Some ink tanks are

wrong position.

 

 

not installed in place.

Warning: The ink

[1700]

---

The ink absorber is

absorber becomes

 

 

almost full. Press

almost full.

 

 

[OK] to continue

 

 

 

printing. Contact the

 

 

 

service center for

 

 

 

replacement.

Replace the wrong ink tank(s)

- Ink tank

with the correct one(s).

 

Install the ink tank(s) in the

- Ink tank

correct position.

 

Replace the ink absorber, and

- Absorber

reset its counter. [See 3-3,

kit

Adjustment and Settings in

 

Service Mode.]

 

Pressing the OK button will exit

 

the error, and enable printing

 

without replacing the ink

 

absorber. However, when the ink

 

absorber becomes full, no further

 

printing can be performed unless

 

the applicable ink absorber is

 

replaced.

 

The connected

[2001]

--- Incompatible device

Remove the cable between the

digital camera or

 

detected. Remove the

camera and the machine.

digital video

 

device.

 

camera does not

 

 

 

support Camera

 

 

 

Direct Printing.

 

 

 

Automatic two-

[1310]

--- This paper is not

sided printing

 

compatible with two-

cannot be

 

sided printing.

performed.

 

Remove the paper

 

 

and press [OK].

The paper length is not supported

- Duplex

for two-sided printing.

paper

Press the OK button to eject the

feed

paper being used at error

roller

occurrence.

unit

Data which was to be printed on

- PE sensor

the back side of paper at error

board

occurrence is skipped (not

ass'y

printed).

 

Failed in

[2500]

--- Auto head align has

automatic print

 

failed. Press [OK]

head alignment.

 

and repeat operation.

 

 

<See manual>

Press the OK button to clear the

- Carriage

error, then perform the automatic

unit

print head alignment again. (Use

- Print

Matte Photo Paper MP-101.)

head

6 / 66

 

 

 

 

If the alignment pattern was not

- Purge

 

 

 

 

printed properly (faint printing,

drive

 

 

 

 

etc.), perform print head cleaning,

system

 

 

 

 

then perform the print head

unit

 

 

 

 

alignment again.

 

The remaining ink

[1683]

U130

(Applicable ink tank

An ink tank which has once been

- Ink tank

amount unknown

 

 

icon)

empty is installed. Replace the

- Spur unit

(raw ink present).

 

 

The remaining level

applicable ink tank with a new

 

 

 

 

of the ink cannot be

one. Printing with a once-empty

 

 

 

 

correctly detected.

ink tank can damage the machine.

 

 

 

 

Replace the ink tank.

 

 

 

 

 

 

To continue printing without

 

 

 

 

 

replacing the ink tank(s), press the

 

 

 

 

 

Stop button for 5 sec. or longer to

 

 

 

 

 

disable the function to detect the

 

 

 

 

 

remaining ink amount. After the

 

 

 

 

 

operation, it is recorded in the

 

 

 

 

 

machine EEPROM that the

 

 

 

 

 

function to detect the remaining

 

 

 

 

 

ink amount was disabled.

 

Ink tank not

[1684]

U140

The following ink

A non-supported ink tank is

- Ink tank

recognized.

 

 

tank cannot be

installed (the ink tank LED is

 

 

 

 

recognized.

turned off). Install the supported

 

 

 

 

(Applicable ink tank

ink tanks.

 

 

 

 

icon)

 

 

Ink tank not

[1682]

U150

The following ink

A hardware error occurred in an

- Ink tank

recognized.

 

 

tank cannot be

ink tank (the ink tank LED is

 

 

 

 

recognized.

turned off). Replace the ink tank

 

 

 

 

(Applicable ink tank

(s).

 

 

 

 

icon)

 

 

No ink (no raw

[1688] U163 The ink has run out.

ink).

Replace the ink tank.

 

(Applicable ink tank

 

icon)

Replace the empty ink tank(s),

- Ink tank

and close the scanning unit

- Spur unit

(cover).

 

Printing with an empty ink tank

 

can damage the machine.

 

To continue printing without

 

replacing the ink tank(s), press the

 

Stop button for 5 sec. or longer to

 

disable the function to detect the

 

remaining ink amount. After the

 

operation, it is recorded in the

 

machine that the function to

 

detect the remaining ink amount

 

was disabled.

 

Non-supported

[2002]

---

An unsupported USB

hub.

 

 

hub is connected.

 

 

 

Remove the hub.

Time-out for the

[2700]

---

Timeout error has

Remove the applicable USB hub from the PictBridge (USB) connector.

The buffer became full in the

7 / 66

scanner device.

 

occurred. Press [OK].

middle of scanning operation, and

 

 

 

 

60 minutes have elapsed since

 

 

 

 

then, making re-scanning

 

 

 

 

unstable. Press the OK button to

 

 

 

 

clear the error.

 

Premium

[4100]

--- Cannot print the data.

Install the supported (Canon-

- Ink tank

Contents print

 

 

genuine) ink tanks.

 

error.

 

 

 

 

1-3. Service Call Error (by Cyclic Blinking of Alarm and Power LEDs) Troubleshooting

Service call errors are indicated by the number of cycles the Alarm and Power LEDs blink, and the corresponding error code with the message, "Printer error has occurred. Turn off power then back on again. If problem persists, see the manual." is displayed on the LCD.

1)Check each point in "Check points & Solution," and perform the solution if it applies.

2)When no solution in "Check points & Solution" is effective, then replace the part listed under "Parts to be replaced" one by one from the one most likely to be faulty. The parts are listed in the order of likeliness to be faulty.

Cycles of

 

 

 

Error

blinking of

 

Error

 

Alarm and

 

 

code

 

 

 

Power LEDs

 

 

 

 

2 times

 

Carriage error [5100]

3 times

Line feed error [6000]

Check points & Solution

(1)Smearing or scratches on the carriage slit film:

Clean the film using lint-free paper.

(2)Foreign material that obstructs the carriage movement:

Remove foreign material.

(3)Ink tank conditions:

Re-set the ink tanks.

(4) Cable connection:

-CR FFC (CN401, CN402, CN403)

-Motor multi harness ass'y

Re-connect the cables.

If any damage or breakage of the cable is found, replace the cable.

(5)Scratches or damages to the carriage slit film:

Replace the timing slit strip film.

(6)Black debris around the carriage rail or pressure roller:

Replace the carriage unit.

Parts to be replaced (when no solution is effective)

-Logic board ass'y

-Carriage motor

-Carriage unit

-Motor multi harness ass'y

(1) Opening and closing of the paper output

- Timing slit disk

tray:

feed film

Remove obstacles from around the

- Timing slit disk

paper output tray so that the tray

eject film

8 / 66

 

 

 

 

opens and closes properly.

- Timing sensor

 

 

 

(2)

Smearing or scratches on the LF / EJ slit

unit

 

 

 

 

film:

- Paper feed roller

 

 

 

 

Clean the LF / EJ slit film using lint-

unit

 

 

 

 

free paper.

- Logic board

 

 

 

(3)

Foreign material in the LF drive:

ass'y

 

 

 

 

Remove foreign material.

- Paper feed

 

 

 

(4)

Cable connection:

motor

 

 

 

- LF encoder cable

 

 

 

 

- PE sensor cable

 

 

 

 

- Paper feed relay harness ass'y

 

 

 

 

- Paper feed motor harness ass'y

 

 

 

 

 

Re-connect the cables.

 

 

 

 

 

If any damage or breakage of the

 

 

 

 

 

cable is found, replace the cable.

 

 

 

 

(5)

LF lock arm spring:

 

 

 

 

 

Attach the spring properly.

 

4 times

Purge cam

[5C00]

(1)

Foreign material around the purge drive

- Purge drive

 

sensor error

 

 

system unit:

system unit

 

 

 

 

Remove foreign material.

- Logic board

 

 

 

(2)

Cable connection:

ass'y

 

 

 

- Valve cam harness (CN700)

 

 

 

 

 

Re-connect the cable.

 

 

 

 

(3)

Strange sound at power-on:

 

 

 

 

 

Replace the purge drive system unit.

 

5 times

ASF (cam)

[5700]

(1)

Cable connection:

- ASF unit

 

sensor error

 

- PE sensor cable

- PE sensor board

 

 

 

 

Re-connect the cable.

ass'y

 

 

 

 

If any damage or breakage of the

- Logic board

 

 

 

 

cable is found, replace the cable.

ass'y

6 times

Internal

[5400]

(1)

Cable connection:

- Spur unit

 

temperature

 

- Ink absorber multi harness (CN701)

- Logic board

 

error

 

 

Re-connect the cable.

ass'y

 

 

 

 

If any damage or breakage of the

- Print head

 

 

 

 

cable is found, replace the spur unit.

 

7 times

Ink absorber

[5B00]

(1)

Ink absorber condition:

 

 

full

[5B01]

 

Replace the ink absorber, and reset

 

 

 

 

 

the ink absorber counter value in the

 

 

 

 

 

EEPROM.

 

8 times

Print head

[5200]

(1)

Print head condition (face surface and

- Print head

 

temperature rise

 

 

mold):

- Logic board

 

error

 

 

If a burn mark or heat deformation is

ass'y

 

 

 

 

seen on the face surface or the mold,

- Carriage unit

 

 

 

 

replace the print head.

 

 

 

 

(2)

Head contact pin condition of the carriage

 

 

 

 

 

unit:

 

 

 

 

 

If the pin is bent or deformed, replace

 

 

 

 

 

the carriage unit.

 

9 / 66

(3) Cable connection:

 

 

 

- CR FFC (CN401, CN402, CN403)

 

 

 

 

Re-connect the cable.

 

 

 

 

If any damage or breakage of the

 

 

 

 

cable is found, replace the carriage

 

 

 

 

unit.

 

9 times

EEPROM error

[6800]

(1) Part replacement:

 

 

 

[6801]

Replace the logic board ass'y.

 

10 times

VH monitor

[B200]

(1) Print head condition (face surface and

- AC adapter

 

error

 

mold):

- Carriage unit

 

 

 

If a burn mark or heat deformation is

 

seen on the face surface or the mold, replace the print head and the logic board in set. (Be sure to replace them at the same time.)

(2)Burn mark or heat deformation of the logic board:

If a burn mark or heat deformation is seen on the logic board, replace the print head and the logic board in set. (Be sure to replace them at the same time.)

(3)Head contact pin condition of the carriage unit:

If the pin is bent or deformed, replace the carriage unit.

(4)Cable connection:

- CR FFC (CN401, CN402, CN403) Re-connect the cable.

If any damage or breakage of the cable is found, replace the carriage unit.

11 times

Carriage lift

[5110]

 

mechanism

 

 

error

 

12 times

APP position

[6A80]

 

error

 

APP position

[6A81]

error during initial purging

(1)

Foreign material that obstructs the

- Switch system

 

carriage movement:

unit

 

Remove foreign material.

- Carriage unit

(1)

Cap absorber and wiper blade:

- Timing slit disk

 

If the cap absorber contacts the wiper

APP film

 

blade, lower the cap absorber so that

- PE sensor board

 

it will not contact the wiper blade.

ass'y

(2)

Foreign material around the purge drive

- Purge drive

 

system unit:

system unit

 

Remove foreign material.

- Logic board

(3)

Ink absorber right beneath the purge drive

ass'y

 

system unit:

 

 

Confirm that the absorber stays in

 

 

place and does not contact the unit.

 

(4)

Foreign material around the ASF unit:

 

 

Remove foreign material.

 

10 / 66

14 times

APP sensor

[6A90] (5) APP slit film condition:

 

 

error

 

 

Clean the APP slit film using lint-free

 

 

 

 

 

paper.

 

 

 

 

(6)

APP code wheel gear condition:

 

 

 

 

 

If the gear wears, replace the gear.

 

 

 

 

(7)

Cable connection:

 

 

 

 

- PE sensor cable

 

 

 

 

- Motor multi harness ass'y

 

 

 

 

 

Re-connect the cables.

 

 

 

 

 

If any damage or breakage of the

 

 

 

 

 

cable is found, replace the cable.

 

 

Paper feed cam

[6B10] (1) Ink absorber counter value:

- Pick-up arm

 

sensor error

 

 

If the value exceeds 60%, replace the

unit

 

 

 

 

ink absorber. Follow the "Guideline

- Duplex paper

 

 

 

 

for Preventive Replacement of the Ink

feed roller unit

 

 

 

 

Absorber."

 

 

 

 

(2)

Jammed paper or foreign material in the

 

 

 

 

 

under guide:

 

 

 

 

 

Remove the jammed paper and

 

 

 

 

 

foreign material.

 

15 times

USB host Vbus

[9000]

(1)

Part replacement:

 

 

overcurrent

 

 

Replace the logic board ass'y.

 

16 times

Pump roller

[5C20]

(1)

Cable connection:

- Purge drive

 

sensor error

 

- Valve cam harness (CN700)

system unit

 

 

 

 

Re-connect the cable.

 

17 times

Paper eject

[6010] (1) Smearing on the LF / EJ slit film:

- Timing sensor

 

encoder error

 

 

Clean the LF / EJ slit film using lint-

unit

 

 

 

 

free paper.

- Platen unit

 

 

 

(2)

Foreign material in the paper path:

- Logic board

 

 

 

 

Remove foreign material.

ass'y

 

 

 

(3)

Cable connection:

- Paper feed

 

 

 

- LF encoder cable

motor

 

 

 

- PE sensor cable

 

 

 

 

 

Re-connect the cable.

 

 

 

 

 

If any damage or breakage of the

 

 

 

 

 

cable is found, replace the cable.

 

 

 

 

(4)

Scratches on the LF / EJ slit film:

 

 

 

 

 

Replace the timing slit disk feed film

 

 

 

 

 

or the timing slit disk eject film.

 

19 times

Ink tank

[6502] (1) Ink tank position:

- Spur unit

 

position sensor

 

 

Confirm the ink tank position.

- Logic board

 

error

 

(2)

Re-set or replacement of ink tanks:

ass'y

 

 

 

 

If the error persists, replace the ink

 

 

 

 

 

tanks.

 

 

 

 

(3)

Cable connection:

 

 

 

 

- Ink absorber multi harness (CN701)

 

 

 

 

 

Re-connect the cable.

 

20 times

Other errors

[6500]

(1)

Cable connection:

- Logic board

11 / 66

 

 

 

- Wireless LAN cable

ass'y

 

 

 

 

Re-connect the cable.

- Wireless LAN

 

 

 

 

If any damage or breakage of the

board ass'y

 

 

 

 

cable is found, replace the cable.

 

21 times

Drive switch

[C000]

(1)

Foreign material in the drive switch area

- Purge drive

 

error

 

 

of the purge drive system unit:

system unit

 

 

 

 

Remove foreign material.

- ASF unit

 

 

 

(2)

Ink tank conditions:

- Carriage unit

 

 

 

 

Confirm that the ink tanks are seated

 

 

 

 

 

properly and they do not interfere

 

 

 

 

 

with the carriage movement.

 

22 times

Scanner error

[5011]

(1)

Cable connection:

- Scanner unit

 

 

 

- CIS FFC (CN1100)

- Logic board

 

 

 

- Lamp harness ass'y

ass'y

 

 

 

- Scanner motor relay harness ass'y

- Scanner motor

 

 

 

 

Re-connect the cables.

relay harness

 

 

 

(2)

Document pressure sheet conditions:

- Lamp harness

 

 

 

 

Re-attach the document pressure

ass'y

 

 

 

 

sheet, or replace it.

 

 

FB motor error

[5012]

(1)

Cable connection:

- Scanner unit

 

 

 

- FB motor harness (CN902)

 

 

 

 

 

Re-connect the cables.

 

 

Scanner electric

[5050]

(1)

Cable connection:

- Scanner unit

 

circuit error

 

- CIS FFC (CN1100)

 

 

 

 

- Lamp harness ass'y

 

 

 

 

- Scanner motor relay harness ass'y

 

 

 

 

 

Re-connect the cables.

 

23 times

Valve cam

[6C10]

(1)

Foreign material around the purge drive

- Purge drive

 

sensor error

 

 

system unit:

system unit

 

 

 

 

Remove foreign material.

- Logic board

 

 

 

(2)

Cable connection:

ass'y

 

 

 

- Valve cam harness (CN700)

 

 

 

 

 

Re-connect the cable.

 

Before replacement of the logic board, check the ink absorber counter value, and register it to the replaced new logic board. (The value can be set in 10% increments.) In addition, according to the "Guideline for Preventive Replacement of Ink Absorber," replace the ink absorber. [See 3. ADJUSTMENT / SETTINGS, 3-3. Adjustment and Settings in Service Mode, for details.]

<1. TROUBLESHOOTING>

12 / 66

MG6100 series

TABLE OF CONTENTS

 

 

2. REPAIR

2-1. Major Replacement Parts and Adjustment

Service part

Logic board ass'y

Absorber kit

Carriage unit

Recommended removal procedure*1 / Notes on

 

Adjustment / settings / operation

 

replacement

 

 

check

(1)

Cassette unit

 

In the service mode:

(2)

Left and right side covers

1.

Set the ink absorber counter

(3)

Document pressure plate unit

 

 

value.

(4)

Scanner unit

2.

Set the destination.

(5)

Main case

3.

Print the integrated inspection

(6)

Rear cover

 

 

pattern.

(7)

Logic board ass'y

4.

Perform LF / Eject correction

- Before replacement, check the ink absorber counter

 

 

(only when streaks or uneven

 

 

printing occurs).

value (by service test print or EEPROM

5.

Set the sensitivity of the

information print).

 

 

capacitive sensors.

- Before removal of the logic board ass'y, remove the

 

 

[See 3-3. Adjustment and

power cord, and allow for approx. 1 minute (for

 

 

Settings in Service Mode, (7)

discharge of capacitor's accumulated charges), to

 

 

Capacitive sensor sensitivity

prevent damages to the logic board ass'y.

 

 

setting, for details.]

 

 

6.

Print the EEPROM information.

 

 

 

 

[See 3-3. Adjustment and

 

 

 

 

Settings in Service Mode, for

 

 

 

 

details.]

 

 

 

In the user mode:

 

 

7.

Set the language displayed on the

 

 

 

 

LCD.

 

 

8.

Reset the LAN settings.

 

 

9.

Perform print head alignment.

 

 

 

10. Print via USB connection.

 

 

 

11. Copy.

 

 

 

12. Perform direct printing from a

 

 

 

 

digital camera (PictBridge).

(1)

Cassette unit

 

In the service mode:

(2)

Left and right side covers

1.

Reset the ink absorber counter.

(3)

Document pressure plate unit

 

 

[See 3-3. Adjustment and

(4)

Scanner unit

 

 

Settings in Service Mode, for

(5)

Main case

 

 

details.]

(6)

Rear cover

 

 

After the ink absorber counter is

(7)

Print unit

 

 

reset, the counter value is printed

(8)

Ink absorber

 

 

automatically.

-See 2-2. Part Replacement Procedures, (11) Ink absorber replacement, for details.

(1)

Cassette unit

1. Apply grease to the sliding

(2)

Left and right side covers

portions of the carriage rail.

13 / 66

(3)

Document pressure plate unit

[See 3-4. Grease Application, for

(4)

Scanner unit

details.]

(5)

Main case

 

(6)

Rear cover

In the service mode:

(7)

Timing slit strap

2. Print the integrated inspection

- Before removal of the carriage rail, put a mark of the

pattern.

carriage rail position.

[See 3-3. Adjustment and

(8)

Carriage rail

Settings in Service Mode, for

(9)

Carriage unit

details.]

In the user mode:

-Keep the timing slit strap (carriage encoder film) free from stain or damage. When returning the strap, make sure of its orientation (left and right, front and back).

-See 2-2. Part Replacement Procedures, (6) Carriage unit removal, for details.

3.Perform automatic print head alignment.

Switch system

(1)

Cassette unit

1.

Adjust the paper feed motor.

unit

(2)

Left and right side covers

 

[See 3-5. Special Notes on

 

(3)

Document pressure plate unit

 

Servicing, (2) Paper feed motor

 

(4)

Scanner unit

 

adjustment, for details.]

 

(5)

Main case

 

 

 

(6)

Rear cover

In the service mode:

 

(7)

Print unit

2.

Print the integrated inspection

 

(8)

See 2-2. Part Replacement Procedures.

 

pattern.

Paper feed

- The screws securing the paper feed motor are

motor

allowed to be loosened only for paper feed motor

 

replacement. (DO NOT loosen them in any other

 

cases.)

 

- See 2-2. Part Replacement Procedures, (8) Purge

 

drive system unit (right plate) and switch system

 

unit (left plate) removal, for details.

 

- See 2-2. Part Replacement Procedures, (9) Engine

 

unit reassembly, for details.

Platen unit

(1)

Cassette unit

 

(2)

Left and right side covers

 

(3)

Document pressure plate unit

 

(4)

Scanner unit

 

(5)

Main case

 

(6)

Rear cover

 

(7)

Print unit

 

(8)

See 2-2. Part Replacement Procedures, from this

 

 

step.

In the service mode:

1.Perform LF / Eject correction (only when uneven printing or streaks appear on printouts after replacement).

[See 3-3. Adjustment and Settings in Service Mode, for details.]

2.Print the integrated inspection pattern.

Spur unit

(1)

Cassette unit

In the service mode:

 

(2)

Left and right side covers

1.

Print the integrated inspection

 

(3)

Document pressure plate unit

 

pattern.

 

(4)

Scanner unit

2.

Perform LF / Eject correction

14 / 66

(5)Main case

(6)Rear cover

(7)Print unit

(8)See 2-2. Part Replacement Procedures.

-DO NOT contact the spur edges.

Purge drive

(1)

Cassette unit

system unit

(2)

Left and right side covers

(3)Document pressure plate unit

(4)Scanner unit

(5)Main case

(6)Rear cover

(7)Print unit

(8)See 2-2. Part Replacement Procedures.

-See 2-2. Part Replacement Procedures, (8) Purge drive system unit (right plate) and switch system unit (left plate) removal, for details.

-See 2-2. Part Replacement Procedures, (9) Engine unit reassembly, for details.

Carriage rail and main chassis

Idler pulley parallel pin

APP code wheel gear shaft

Document pressure sheet

Document pressure plate

Scanner unit

Document pressure plate unit

Document top cover unit

See 2-2. Part Replacement Procedures, and Parts

Catalog.

(1)Cassette unit

(2)Left and right side covers

(3)Document pressure plate unit

(4)Scanner unit

(1)Right side cover

(2)Document pressure plate unit

(3)Document top cover unit

(4)LCD viewer

-Be cautious not to scratch or damage the LCD cable.

-To protect the external housing of the machine from scratches, spread a soft cloth and

disassemble / reassemble the machine on it.

(only when uneven printing or streaks appear on printouts after replacement).

[See 3-3. Adjustment and Settings in Service Mode, for details.]

In the service mode:

1.Print the integrated inspection pattern.

1.Apply grease to the sliding portions.

[See 3-4. Grease Application, for details.]

In the service mode:

2.Print the integrated inspection pattern.

1.Confirm the document pressure plate sheet position.

[See 3-5. Special Notes on Servicing, (4) Document pressure sheet replacement, for details.]

In the service mode:

2.Print the integrated inspection pattern.

In the service mode:

1.Perform button and LCD test. [See 3-3. Adjustment and Settings in Service Mode, for details.]

2.Set the sensitivity of the capacitive sensors.

[See 3-3. Adjustment and Settings in Service Mode, (7) Capacitive sensor sensitivity

15 / 66

LCD viewer unit

Timing slit strip film

Timing slit disk feed film

Timing slit disk eject film

Print head

Wireless LAN board ass'y

See 2-2. Part Replacement Procedures, and Parts

Catalog.

-Upon contact with the film, wipe the film with ethanol.

-Confirm no grease is on the film. (Wipe off any grease thoroughly with ethanol.)

-Do not bend the film.

(1)Cassette unit

(2)Left and right side covers

(3)Document pressure plate unit

(4)Scanner unit

(5)Main case

(6)WLAN board

Front door

(1)

Cassette unit

unit

(2)

Left and right side covers

 

(3)

Document pressure plate unit

 

(4)

Scanner unit

 

(5)

Main case

 

(6)

Front door / bottom case

setting, for details.]

3.Print the integrated inspection pattern.

In the user mode:

1. Perform print head alignment.

In the service mode:

2.Print the nozzle check pattern.

3.Perform LF / Eject correction (only when uneven printing or streaks appear on printouts after replacement).

[See 3-3. Adjustment and Settings in Service Mode, for details.]

In the user mode:

1. Perform print head alignment.

In the service mode:

2.Print the integrated inspection pattern.

In the user mode:

1. Reset the LAN settings.

In the service mode:

2.Print the integrated inspection pattern, and confirm that the WLAN MAC address is properly updated.

In the service mode:

1.Print the integrated inspection pattern.

*1: To reassemble the unit after replacement, follow the procedures in the reverse order.

General notes:

-Make sure that the flexible cables and wires in the harness are in the proper position and connected correctly. See 2-2. Part Replacement Procedures or the Parts Catalog for details.

-Do not drop the ferrite core, which may cause damage.

-Protect electrical parts from damage due to static electricity.

-Before removing a unit, after removing the power cord, allow the machine to sit for approx. 1 minute (for capacitor discharging to protect the logic board ass'y from damages).

-Do not touch the timing slit strip film, timing slit disk feed film, and timing slit disk eject film. No grease or abrasion is allowed.

16 / 66

-Protect the units from soiled with ink.

-Protect the housing from scratches.

-For automatic print head alignment, use Matte Photo Paper MP-101 to maintain the alignment accuracy.

-Exercise caution with the screws, as follows:

i.The screws of the paper feed motor may be loosened only at replacement of the paper feed motor unit (DO NOT loosen them in other cases).

ii.Before loosening the 3 screws that fix the carriage rail to the main chassis, mark the screw positions so that the carriage rail will be re-attached to the main chassis in its original position. [See 2-2. Part Replacement Procedures, (6) Carriage unit removal, for details.]

<2-1. Major Replacement Parts and Adjustment>

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