PIXMA iX5000 / iX4000 SERVICE MANUAL
Revision 0
QY8-13AP-000
COPYRIGHT©2006 CANON INC. CANON PIXMA iX5000 / iX4000 0206 XX 0.00-0
Scope
This manual has been issued by Canon Inc., to provide the service technicians of this product with the information necessary for qualified persons to learn technical theory, installation, maintenance, and repair of products. The manual covers information applicable in all regions where the product is sold. For this reason, it may contain information that is not applicable to your region.
Revision
This manual could include technical inaccuracies or typographical errors due to improvements or changes made to the product. When changes are made to the contents of the manual, Canon will release technical information when necessary. When substantial changes are made to the contents of the manual, Canon will issue a revised edition.
The following do not apply if they do not conform to the laws and regulations of the region where the manual or product is used:
Trademarks
Product and brand names appearing in this manual are registered trademarks or trademarks of the respective holders.
Copyright
All rights reserved. No parts of this manual may be reproduced in any form or by any means or translated into another language without the written permission of Canon Inc., except in the case of internal business use.
Copyright © 2005 by Canon Inc. CANON INC.
Inkjet Device Quality Assurance Div. 2
451, Tsukagoshi 3-chome, Saiwai-ku, Kawasaki-shi, Kanagawa 212-8530, Japan
I. MANUAL OUTLINE
This manual consists of the following three parts to provide information necessary to service the PIXMA iX5000 / iX4000:
Part 1: Maintenance
Information on maintenance and troubleshooting of the PIXMA iX5000 / iX4000
Part 2: Technical Reference
New technology and technical information such as FAQ's (Frequently Asked Questions) of the PIXMA iX5000 / iX4000
Part 3: Appendix
Block diagrams and pin layouts of the PIXMA iX5000 / iX4000
Reference:
This manual does not provide sufficient information for disassembly and reassembly procedures. Refer to the graphics in the separate Parts Catalog.
II. TABLE OF CONTENTS
Part 1: MAINTENANCE
1. MAINTENANCE
1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer 1-2. Customer Maintenance
1-3. Product Life
1-4. Special Tools
1-5. Serial Number Location
2.LIST OF ERROR DISPLAY / INDICATION 2-1. Operator Call Errors
2-2. Service Call Errors
2-3. Warnings
2-4. Troubleshooting by Symptom
3.REPAIR
3-1. Notes on Service Part Replacement (and Disassembling / Reassembling) 3-2. Special Notes on Repair Servicing
3-3. Adjustment / Settings
(1)Paper feed motor adjustment
(2)Grease application
(3)Waste ink counter setting
(4)User mode
(5)Service mode
Service test print, EEPROM initialization, Waste ink counter reset
Destination settings
3-4. Verification Items
(1)Service test print
(2)EEPROM information print
4.PRINTER TRANSPORTATION
Part 2: TECHNICAL REFERENCE
1.NEW TECHNOLOGIES
2.CLEANING MODE AND AMOUNT OF INK PURGED
3.PRINT MODE
3-1. Normal Color Printing
3-2. Normal Grayscale Printing
3-3. Borderless Printing
3-4. Camera Direct Printing
4. FAQ (Problems Specific to the iP4000 and Corrective Actions)
Part 3: APPENDIX
1.BLOCK DIAGRAM
2.CONNECTOR LOCATION AND PIN LAYOUT 2-1. Logic Board Ass'y
2-2. Carriage Board (Print Head Connector)
3.PIXMA iX5000 / iX4000 Specifications
Part 1
MAINTENANCE
1. MAINTENANCE
1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer
(1) Adjustment |
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Adjustment |
Timing |
Purpose |
Tool |
Approx. |
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time |
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Destination settings |
At logic board replacement |
To set the destination. |
None. |
1 min. |
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(EEPROM settings) |
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Perform in the |
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service mode. |
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Waste ink counter |
- At logic board replacement |
To reset the waste ink counter. |
None. |
1 min. |
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resetting |
- At waste ink absorber |
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Perform in the |
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(EEPROM settings) |
replacement |
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service mode. |
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Paper feed motor |
At paper feed motor replacement |
To adjust the belt tension. (Position the |
None. |
5 min. |
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position adjustment |
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paper feed motor so that the belt is |
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stretched tight.) |
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Grease application |
- At carriage unit replacement |
- To maintain sliding properties of the |
FLOIL KG-107A |
1 min. |
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- At PS gear replacement |
carriage shaft. |
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- To protect the printer's sliding portions |
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(gears). |
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Ink system function |
- At logic board replacement |
check |
- At platen unit replacement |
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- At carriage unit replacement |
To maintain detection functionality for presence of the ink tanks and each ink tank position.
None. |
1 min. |
Perform in the |
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service mode. |
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Note: DO NOT loosen the red screws at both ends of the carriage shaft, securing the print head position, as they are not re-adjustable. The red screws securing the paper feed motor may be loosened only at replacement of the paper feed motor unit.
(2) Periodic maintenance
No periodic maintenance is necessary.
(3) Periodic replacement parts
There are no parts in this printer that require periodic replacement by a service engineer.
(4) Replacement consumables
There are no consumables that require replacement by a service engineer.
1-2. Customer Maintenance
Adjustment |
Timing |
Purpose |
Tool |
Approx. |
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time |
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Print head |
At print head replacement. |
To ensure accurate dot placement. |
- Printer buttons |
3 min. |
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alignment |
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- Computer (automatic |
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settings via the printer |
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driver) |
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Print head cleaning |
When print quality is not satisfying. |
To improve nozzle conditions. |
- Printer buttons |
1 min. |
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- Computer (settings via the |
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printer driver) |
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Print head deep |
When print quality is not satisfying, and |
To improve nozzle conditions. |
Computer (settings via the |
2 min. |
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cleaning |
not improved by print head cleaning. |
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printer driver) |
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Ink tank |
When an ink tank becomes empty. ("No |
----- |
----- |
2 min. |
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replacement |
ink error" via the computer, or ink tank |
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LED flashing fast in red) |
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Paper feed roller |
When necessary |
To clean the paper feed rollers. |
Printer buttons |
2 min. |
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cleaning |
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Bottom plate |
When the back side of the paper is |
cleaning |
smeared |
To clean the platen ribs. |
- Plain paper |
1 min. |
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- Computer (settings via the |
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printer driver) |
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1-1
1-3. Product Life
(1)Printer
Specified print volume (I) or the years of use (II), whichever comes first.
(I)Print volume: 24,000 pages
Black |
1,500 character pattern |
13,600 pages |
Color |
A4, 7.5% duty per color pattern |
4,400 pages |
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A4, photo, borderless printing |
3,600 pages |
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4 x 6, photo, borderless printing |
600 pages |
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Postcard, photo, borderless printing |
1,800 pages |
(II)Years of use: 5 years of use
(2)Print head
Print volume: 24,000 pages
Black |
1,500 character pattern |
13,600 pages |
Color |
A4, 7.5% duty per color pattern |
4,400 pages |
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A4, photo, borderless printing |
3,600 pages |
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4 x 6, photo, borderless printing |
600 pages |
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Postcard, photo, borderless printing |
1,800 pages |
(3) Ink tank (target value)
Pattern |
Ink tank used |
Print yield |
Black text |
PGI-5BK |
Approx. 800 pages |
Color chart |
PGI-5BK |
Approx. 1,400 pages |
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CLI-8C |
Approx. 710 pages |
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CLI-8M |
Approx. 470 pages |
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CLI-8Y |
Approx. 460 pages |
Photo chart |
PGI-5BK |
Approx. 3,800 pages |
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CLI-8C |
Approx. 380 pages |
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CLI-8M |
Approx. 250 pages |
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CLI-8Y |
Approx. 250 pages |
Black text: When printing the Canon standard pattern (1,500 characters per page) on A4 size plain paper, with the default settings in the Windows XP driver, using Word 2003.
Color chart: When printing the ISO/JIS-SCID N5 pattern on A4 size plain paper in bordered printing, with the default settings in the Windows XP driver, using Photoshop 7.0.
Photo chart: When printing the Canon standard pattern on 4" x 6" Photo Paper Plus Glossy in borderless printing, with the default settings in the Windows XP driver, using Windows XP Photo Printing Wizard.
The print yield in the table above is an average value measured in continuous printing, using the ink tank immediately after it is unsealed, until the ink is out. Ink yield may vary depending on texts and photos printed, application software, print mode, and type of paper used.
When the machine is turned on and while printing, each ink may be used for protecting the print head and maintaining print quality.
1-2
1-4. Special Tools
Name |
Tool No. |
Application |
Remarks |
FLOIL KG-107A |
QY9-0057-000 |
To be applied to the sliding portions of the |
In common with the |
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carriage shaft, and printer's sliding portions |
S520. |
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(gears). |
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1-5. Serial Number Location
On the carriage flexible cable holder (visible on the right of the carriage after the printer is turned on, the access cover is opened, and the carriage moves to the center).
To the table of contents |
To the top |
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<Part 1: 1. MAINTENANCE> |
1-3
2. LIST OF ERROR DISPLAY / INDICATION
Errors are indicated by the LED, and warnings are displayed on the monitor of the computer connected to the printer.
2-1. Operator Call Errors (by Alarm LED Blinking in Orange)
Alarm LED |
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blinking in |
Error [Error code] |
Solution |
orange |
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2 times |
No paper. (ASF) [1000] |
Set the paper in the ASF, and |
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press the Resume/Cancel |
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button. |
3 times |
Paper jam. [1300] |
Remove the jammed paper, and |
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press the Resume/Cancel button. |
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Paper output support error. [1300] |
Remove any obstacles, if any, |
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from the paper output support, |
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and press the Resume/Cancel |
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button. |
Remarks
Error in paper feeding from the ASF.
The first time the phenomenon occurs, it is indicated as the paper output support error. The second time and thereafter (such as when the phenomenon persists even after the Resume/Cancel button is pressed), it is indicated as the PS cam sensor error (service call error).
4 times |
No ink. [1600] |
Replace the empty ink tank(s), |
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or press the Resume/Cancel |
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button. |
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Ink tank not installed. [1660] |
Install the applicable ink tank(s) |
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properly, and confirm that the |
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LED's of all the ink tanks light |
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red. |
Pressing the Resume/Cancel button will exit the error without ink tank replacement, however, ink may run out during printing.
5 times |
The print head is not installed [1401], |
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or it is not properly installed (Print |
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head temperature sensor error |
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[1403] / Faulty EEPROM data of the |
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print head [1405]). |
7 times |
Multiple ink tanks of the same color |
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installed. [1681] |
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Ink tank in a wrong position. [1680] |
Install the print head properly.
Replace the wrong ink tank(s) with the correct one(s).
Install the ink tank(s) in the correct position.
8 times |
Warning: The waste ink absorber |
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becomes almost full. [1700] |
9 times |
The connected digital camera or |
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digital video camera does not support |
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Camera Direct Printing. [2001] |
11 times |
Failed in automatic print head |
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alignment. [2500] |
13 times |
The remaining ink amount unknown. |
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[1683] |
14 times |
Ink tank not recognized. [1684] |
Pressing the Resume/Cancel button will exit the error, and enable printing.
Remove the cable between the camera and the printer.
Press the Resume/Cancel button.
-If paper is being fed at error occurrence, the error is indicated after the paper is ejected.
-If the error occurs, the print head alignment values are not changed.
-After exit from the error by the Resume/Cancel button, the automatic print head alignment will not be re-done.
An ink tank which has once been empty is installed. Replace the applicable ink tank with a new one.
A non-supported ink tank is installed (the ink tank LED is turned off). Install the supported ink tanks.
The service call error, indicating the waste ink absorber is full, is likely to occur soon.
The error is indicated when the pattern is not printed due to no ink or non-ejection of ink, or when the sensor's AD value is incorrect.
Printing with a once-empty or refilled ink tank can damage the print head.
To continue printing without replacing the ink tank, press the Resume/Cancel button for 5 sec. or longer to record the use of a refilled ink tank.
Note:
After the above operation, the function to detect the remaining ink amount is disabled.
1-4
15 times |
Ink tank not recognized. [1410 to |
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1419] |
An error occurred in an ink tank (the ink tank LED is turned off). Replace the ink tank(s).
Access cover open. [1200] |
Close the access cover. |
2-2. Service Call Errors (by Cyclic Blinking in Orange (Alarm LED) and Green (Power LED), or Alarm LED Lit in Orange)
Cycles of blinking |
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in orange (Alram |
Error [Error code] |
Solution |
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LED) and green |
(Replacement of listed parts, which are likely to be faulty) |
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(Power LED) |
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2 times |
Carriage error [5100] |
- Carriage unit (QM2-3361) |
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- Timing slit strip film (QC1-8750) |
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- Logic board ass'y (QM2-3393 / QM3-1654)*1 |
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- Carriage motor (QK1-1500) |
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3 times |
Line feed error [6000] |
- Timing sensor unit (QM2-2683) |
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- Timing slit disk film (QC1-4375) |
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- Feed roller ass'y (QL2-1291) |
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- Platen unit (QM2-3353) |
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- Logic board ass'y (QM2-3393 / QM3-1654)*1 |
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- Paper feed motor (QK1-1996) |
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4 times |
Purge cam sensor error [5C00] |
- Purge unit (QM2-3370) |
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- Logic board ass'y (QM2-3393 / QM3-1654)*1 |
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5 times |
ASF (cam) sensor error [5700] |
- Sheet feed unit (QM2-3367) |
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6 times |
Internal temperature error [5400] |
- Logic board ass'y (QM2-3393 / QM3-1654)*1 |
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7 times |
Waste ink absorber full [5B00] |
- Ink absorber kit (QY5-0164) |
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8 times |
Print head temperature rise error |
- Print head (QY6-0064) |
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[5200] |
- Logic board ass'y (QM2-3393 / QM3-1654)*1 |
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9 times |
EEPROM error [6800] |
- Logic board ass'y (QM2-3393 / QM3-1654)*1 |
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12 times |
PG position error [5C10] |
- Sheet feed unit (QM2-3367) |
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- Logic board ass'y (QM2-3393 / QM3-1654)*1 |
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- Purge unit (QM2-3370) |
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13 times |
AH position error [5710] |
- Sheet feed unit (QM2-3367) |
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- Logic board ass'y (QM2-3393 / QM3-1654)*1 |
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- Output support unit (QM2-3358) |
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- Output support gear unit (QM2-3359) |
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14 times |
PS cam sensor error [5750] |
- Sheet feed unit (QM2-3367) |
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- Logic board ass'y (QM2-3393 / QM3-1654)*1 |
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- Output support unit (QM2-3358) |
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- Output support gear unit (QM2-3359) |
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15 times |
USB Host VBUS overcurrent [9000] |
- Logic board ass'y (QM2-3393 / QM3-1654)*1 |
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16 times |
Valve sensor error [6C00] |
- Logic board ass'y (QM2-3393 / QM3-1654)*1 |
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- Purge unit (QM2-3370) |
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17 times |
Motor driver error [6D00] |
- Logic board ass'y (QM2-3393 / QM3-1654)*1 |
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19 times |
Ink tank position sensor error [6502] |
- Platen unit (QM2-3353) |
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- Logic board ass'y (QM2-3393 / QM3-1654)*1 |
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20 times |
Other hardware error [6500] |
- Logic board ass'y (QM2-3393 / QM3-1654)*1 |
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Continuous |
ROM error |
- Logic board ass'y (QM2-3393 / QM3-1654)*1 |
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alternate blinking |
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Alarm LED lit |
RAM error |
- Logic board ass'y (QM2-3393 / QM3-1654)*1 |
1-5
*1: Before replacement of the logic board ass'y, check the waste ink amount (by service test print or EEPROM information print). If the waste ink amount is 7% or more, also replace the ink absorber kit (QY5-0164) when replacing the logic board ass'y.
QM2-3393: iX5000 logic board ass'y
QM3-1654: iX4000 logic board ass'y
[See Section 3-3. Adjustment / Settings, (5) Service mode, for details.]
2-3. Warnings
Printer (no LED indications):
Displayed warning
Low ink
Print head temperature rise
Protection of excess rise of the print head temperature
Remarks
Status indication only.
If the print head temperature is high when the access cover is opened, the warning is displayed*1.
When the print head temperature falls, the warning is released.
If the print head temperature exceeds the specified limit, a Wait is inserted during printing,
*1: If the warning is displayed, the carriage does not move to the ink tank replacement position when the access cover is opened.
2-4. Troubleshooting by Symptom
Faulty operation
Paper feed problems
Symptom The power does not turn on.
The power turns off immediately after power-on.
A strange noise occurs.
Printing stops mid-way.
Multiple sheets feed.
Paper does not feed.
Paper feeds at an angle.
No printing, or no color ejected.
Printing is faint, or white lines appear on printouts even after print head cleaning.
Line(s) not included in the print data appears on printouts.
Unsatisfactory |
Paper gets smeared. |
|
print quality |
||
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A part of a line is missing on printouts.
Color hue is incorrect.
Printing is incorrect.
Solution |
Remarks |
Replace the
-AC adapter, or
-logic board ass'y*1.
Remove foreign material, or attach a removed part if any. Replace the logic board ass'y*1.
Replace the sheet feed unit.
Remove foreign material, or replace the sheet feed unit. Remove foreign material,
adjust the paper guide, or replace the sheet feed unit. Replace the
-ink tank,
-print head*2, or
-logic board ass'y*1,
remove foreign material from the purge unit caps, if any, or replace the purge unit.
Remove and re-install the print head, or replace the
-ink tank,
-print head*2,
-purge unit, or
-logic board ass'y*1.
Feed several sheets of paper, perform bottom plate cleaning, or
clean the paper path with cotton swab or cloth. Replace the
-ink tank, or
-print head*2.
Replace the
-ink tank, or
-print head*2, or
perform print head alignment. Replace the logic board ass'y*1.
1-6
No ejection of black ink. |
Replace the |
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- ink tank, or |
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- print head*2, or |
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remove foreign material from the purge unit caps, if any, or |
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replace the purge unit. |
Graphic or text is enlarged on printouts. |
When enlarged in the carriage movement direction, |
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clean grease or oil off the timing slit strip film, or |
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replace the |
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- timing slit strip film, |
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- carriage unit, or |
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- logic board ass'y*1. |
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When enlarged in the paper feed direction, |
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clean grease or oil off the timing slit disk film, or |
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replace the |
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- timing slit disk film, |
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- timing sensor unit, or |
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- logic board ass'y*1. |
*1: Before replacement of the logic board ass'y, check the waste ink amount (by service test print or EEPROM information print). If the waste ink amount is 7% or more, also replace the ink absorber kit (QY5-0164) when replacing the logic board ass'y.
[See Section 3-3. Adjustment / Settings, (5) Service mode, for details.]
*2: Replace the print head only after the print head deep cleaning is performed 2 times, and when the problem persists.
To the table of contents |
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|
<Part 1: 2. LIST OF ERROR DISPLAY / INDICATION> |
1-7
3. REPAIR
3-1. Notes on Service Part Replacement (and Disassembling / Reassembling)
Service part Logic board ass'y QM2-3393 (iX5000) QM3-1654 (iX4000)
Ink absorber kit
QY5-0164
Carriage unit
QM2-3361
Paper feed motor
QK1-1996
Platen unit
QM2-3353
Platen unit: QM2-3353 Carriage unit: QM2-3361 Feed roller ass'y
Output support unit: QM23358
Purge unit: QM2-3370 Waste ink tube: QC1-6458
Output support unit: QM23358
Timing slit strip film QC1-6394
Notes on replacement*1
-Before removal of the logic board ass'y, remove the power cord, and allow for approx. 1 minute (for discharge of capacitor's accumulated charges), to prevent damages to the logic board ass'y.
-Before replacement, check the waste ink amount (by service test print or EEPROM information print). If the waste ink amount is 7% or more, also replace the ink absorber kit when replacing the logic board ass'y.
[See 3-3. Adjustment / Settings,
(5) Service mode, for details.]
-The red screws securing the paper feed motor are allowed to be loosened. (DO NOT loosen any other red screws.)
-Replace the ink absorbers (QC18876, QC1-8877) to the new ones, since they get torn in removal and
installation of the platen unit.
-Attach the tube cover (QC2-2480) properly.
-Upon contact with the film, wipe the film with ethanol.
-Confirm no grease is on the film.
Adjustment / settings
After replacement:
1.Initialize the EEPROM.
2.Reset the waste ink counter.
3.Set the destination in the EEPROM.
4.Check the ink system function.
[See 3-3. Adjustment / Settings, (5) Service mode, for details of 1 to 4]
5.Perform the print head alignment in the user mode.
After replacement:
1. Reset the waste ink counter.
[See 3.3. Adjustment / Settings, (5) Service mode.]
At replacement:
1.Apply grease to the sliding portions.
[See 3-3. Adjustment / Settings,
(2) Grease application.]
After replacement:
1. Check the ink system function. [See 3.3. Adjustment / Settings,
(5) Service mode.]
2.Perform the print head alignment in the user mode.
At replacement:
1. Adjust the paper feed motor.
[See 3-3. Adjustment / Settings, (1) Paper feed motor adjustment.]
After replacement:
1. Check the ink system function.
[See 3-3. Adjustment / Settings, (5) Service mode.]
After replacement:
1.After the platen unit is installed, attach a new ink absorber to the platen unit and output support unit.
[See 3-2. Special Notes on Repair Servicing, (2) Platen unit removal and reassembly.]
At replacement:
1.To protect the waste ink tube from being pinched when reassembling the printer unit chassis into the bottom case unit, attach the tube cover.
[See 3-2. Special Notes on Repair Servicing, (3) Printer unit assembly.]
After replacement:
1.Perform the print head alignment in the user mode.
Operation check
-EEPROM information print
-Service test print
-Printing via USB connection
-Direct printing from a digital camera
-Service test print
-EEPROM information print
-Service test print (Confirm ink system function.)
- Service test print
- Service test print
1-8
Timing slit disk film QC1-6229
Print head
QY6-0059
*1: General notes:
(Wipe off any grease thoroughly with ethanol.)
- Do not bend the film.
After replacement: |
- Service test print |
1.Perform the print head alignment in the user mode.
-Make sure that the flexible cables and wires in the harness are in the proper position and connected correctly. [See 3-2. Special Notes on Repair Servicing, (1) Flexible cable and harness wiring, connection, for details.]
-Do not drop the ferrite core, which may cause damage.
-Protect electrical parts from damage due to static electricity.
-Before removing a unit, after removing the power cord, allow the printer to sit for approx. 1 minute (for capacitor discharging to protect the logic board ass'y from damages).
-Do not touch the timing slit strip film and timing slit disk film. No grease or abrasion is allowed.
-Protect the units from soiled with ink.
-Protect the housing from scratches.
-Exercise caution with the red screws, as follows:
i.The red screws of the paper feed motor may be loosened only at replacement of the paper feed motor unit (DO NOT loosen them in other cases).
ii.DO NOT loosen the red screws on both sides of the main chassis, securing the carriage shaft positioning (they are not adjustable in servicing).
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|
<Part 1: 3. REPAIR; 3-1. Notes on Service Part Replacement> |
1-9
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