BlackBerry RHG160LW User Manual

STRICTLY

BlackBerry Smartphone

Guide

CONFIDENTIALUser

STRICTLY

CONFIDENTIAL

Published: 2014-08-01

SWD-20140801141825604

Contents
Setup and basics...........................................................................................................................................	6
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New in this release.........................................................................................................................................	6
Your device at a glance................................................................................................................................	12
What's different about the BlackBerry 10 OS?...............................................................................................	12
Notification icons.........................................................................................................................................	16
Menu icons..................................................................................................................................................	17
Setting up your device..................................................................................................................................	17
Using gestures.............................................................................................................................................	19
Personalizing your device.............................................................................................................................	23
Find customer support.................................................................................................................................	23
Device Switch..............................................................................................................................................	23
BlackBerry ID..............................................................................................................................................	31
Phone and voice..........................................................................................................................................	34
Phone..........................................................................................................................................................	34
Notifications and ring tones..........................................................................................................................	43
joynCONFIDENTIAL.............................................................................................................................................................	76
Voicemail.....................................................................................................................................................	48
BlackBerry Hub and email...........................................................................................................................	51
BlackBerry Hub and email...........................................................................................................................	51
BBM............................................................................................................................................................	76
Facebook....................................................................................................................................................	76
Twitter.........................................................................................................................................................	76
LinkedIn......................................................................................................................................................	76
Media..........................................................................................................................................................	80
Change the media volume............................................................................................................................	80
Supported audio and video file extensions, formats, and codecs...................................................................	80
Troubleshooting: Media...............................................................................................................................	81

Camera........................................................................................................................................................	81
Pictures.......................................................................................................................................................	90
Music..........................................................................................................................................................	96
Videos.......................................................................................................................................................	101
About BlackBerry Story Maker...................................................................................................................	105
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Media sharing............................................................................................................................................	108
About FM Radio.........................................................................................................................................	110
Games.......................................................................................................................................................	111
Settings.....................................................................................................................................................	115
Customize your device settings..................................................................................................................	115
Update your device software......................................................................................................................	118
Battery and power.....................................................................................................................................	119
Connections..............................................................................................................................................	125
BlackBerry Keyboard and typing................................................................................................................	148
Language..................................................................................................................................................	152
Keyboard input methods............................................................................................................................	154
Screen display...........................................................................................................................................	157
Accessibility..............................................................................................................................................	159
Media cards and storage............................................................................................................................	159
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Using your device with BlackBerry Link......................................................................................................	164
Applications and features...........................................................................................................................	174
Organizing your apps.................................................................................................................................	174
About the BlackBerry Assistant..................................................................................................................	176
Calendar....................................................................................................................................................	180
Contacts....................................................................................................................................................	189
Clock.........................................................................................................................................................	196
BlackBerry World.......................................................................................................................................	201
Android apps ............................................................................................................................................	204
Maps and GPS...........................................................................................................................................	205
Browser.....................................................................................................................................................	213
The Smart Tags application explained........................................................................................................	220
File Manager..............................................................................................................................................	224

Calculator..................................................................................................................................................	227
Productivity and work.................................................................................................................................	229
Switch between your personal space and work space.................................................................................	229
About BlackBerry Balance and your work space ........................................................................................	229
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BlackBerry Blend.......................................................................................................................................	234
Remember................................................................................................................................................	236
Documents To Go......................................................................................................................................	242
Print To Go.................................................................................................................................................	242
BlackBerry World for Work.........................................................................................................................	242
Enterprise IM.............................................................................................................................................	242
Enterprise IM for Cisco...............................................................................................................................	242
BlackBerry Bridge......................................................................................................................................	243
BlackBerry Travel......................................................................................................................................	243
BlackBerry Work Drives..............................................................................................................................	243
Salesforce..................................................................................................................................................	243
Adobe Reader............................................................................................................................................	243
Connect to Microsoft OneDrive...................................................................................................................	244
Connect to Dropbox...................................................................................................................................	244
Box for BlackBerry 10................................................................................................................................	244
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Security and backup..................................................................................................................................	245
Passwords and locking...............................................................................................................................	245
BlackBerry Protect....................................................................................................................................	249
Security settings........................................................................................................................................	250
Legal notice...............................................................................................................................................	255

User Guide	Setup and basics
BlackBerry Strictly Confidential

Setup and basics

New in this release

STRICTLYIntroducing BlackBerry 10 OS

BlackBerry 10 OS is designed to help you stay productive and do more with your BlackBerry device. This

release introduces exciting new features, such as BlackBerry Blend and BlackBerry Assistant. It also introduces updates to existing features, such as Instant Actions in the BlackBerry Hub, meeting mode in the Calendar app, and automatic suggestions in the Camera app.

BlackBerry Blend

The BlackBerry Blend icon

With BlackBerry Blend you can access your work and personal email messages, files, and certain apps on a computer or a tablet the same way you would use them on your BlackBerry device.

To download and learn more about BlackBerry Blend, visit www.blackberry.com/BlackBerryBlend.

Related information

Disconnect your device from BlackBerry Blend,235

About pairing and connecting your device to a computer or tablet,164 AboutCONFIDENTIALBlackBerry Blend,234

BlackBerry Assistant

The BlackBerry Assistant icon

The BlackBerry Assistant app makes it even easier for you to multi-task using your BlackBerry device!

With the BlackBerry Assistant app, you can perform a variety of everyday tasks by talking or typing in natural language. When you say or type a request, the BlackBerry Assistant app can perform your request, search your device, or search the Internet, and provide a response.

Using the BlackBerry Assistant app you can start a BBM chat, make a phone call, send an email message, and add an event to your calendar. You can also update your status in social networking apps, and search for directions, weather forecasts, information about restaurants or shopping, plus much more.

Related information

About the BlackBerry Assistant,176

Learn what you can say or type in the BlackBerry Assistant,178

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Things you can do with the BlackBerry Assistant,176

Android app support

The default Apps icon

STRICTLYGet apps and games designed for Android smartphones and install them on your BlackBerry device with the Amazon Appstore!

Your device uses BlackBerry Guardian to check the integrity of the Android apps you download to your device. BlackBerry Guardian can warn you if the app is potentially harmful to your device or data, and gives you the option to cancel or continue the installation.

Android apps that you download to your device are more closely integrated with the BlackBerry 10 OS. When you tap the share icon in an Android app, you can share the Android app content with contacts that are associated with other apps on your device (for example, BBM contacts) or share the information with another app (for example, the BlackBerry Remember app). Also, on the Accounts screen, you can view accounts that are associated with some Android apps that you download to your device.

Related information

Downloading and installing Android apps from the Amazon Appstore,204 Change your Android app installation settings,205

Updated look and feel

The new notifications icon

Splashes of color, flattened buttons and screen layouts, and new wallpaper and icons – these are some of the elements you

best action. Icons for key tasks remain visible in the action bar to help you stay productive and get work done. In some apps, for example Adobe Reader, the action bar disappears when you scroll, giving you a full-screen view of the content.

will notice with the fresh new look of BlackBerry 10 S. ModernizedCONFIDENTIALvisual elements help you navigate your BlackBerry device and improve your productivity within apps. In the apps installed with the BlackBerry 10 OS, the action bar at the bottom of the screen uses color to highlight the next, or next

On the home screen you can see your open apps, and when you swipe left you can see all your apps. By default, when no apps are open, the home screen displays only your wallpaper. There is no restriction on the number of apps you can add to folders on the home screen.

Related information

Set your wallpaper,158

Add folders to the home screen,174

Turn off icon labels in the action bar,158

BlackBerry Hub

The BlackBerry Hub icon

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With a single tap, BlackBerry Hub Instant Actions let you quickly sort and manage messages in the list view of the BlackBerry Hub! From the BlackBerry Hub, you can also file sent email messages, set how frequently an IMAP account syncs with your BlackBerry device, download and save all the attachments in an email message with a single tap, delete the text of the original email when you reply, and automatically save a draft version of an email message by leaving the BlackBerry Hub.

The BlackBerry Hub has been updated to improve the relevance of suggested contacts. The BlackBerry Hub suggests STRICTLYcontacts that are associated with the email account you are sending the email message from and that you have

communicated with in the last 60 days.

Related information

Manage your messages with BlackBerry Hub nstant Actions,64

File an email,63

Add an IMAP or POP email account,55

Download attachments in a message,60

Reply to or forward an email,62

Calendar

The Calendar icon

The Calendar app now has an agenda view and a Meeting mode feature. The agenda view lets you see your appointments and tasks for the week. The Meeting mode feature automatically changes the notification behavior of your BlackBerry device when the device detects that you have a meeting or an event scheduled in the Calendar app. For example, you can set Meeting mode to automatically turn off all notifications or notify you for phone calls only when you are in a meeting. When the meeting ends, your notifications return to your normal settings.

The Calendar app is more closely integrated with the BlackBerry Remember app. You can create a task in the Calendar

app, and view the task in the Calendar app and the BlackBerry Remember app.

View your events,181

Enable Meeting Mode,187

RelatedCONFIDENTIALinformation

Add a task to the Calendar app,183

BlackBerry Remember

The BlackBerry Remember icon

The BlackBerry Remember app lets you quickly filter information by tapping the asks or otes tab at the top of the screen. You can set tasks or notes as your default view and search for an existing task or note. You can group tasks into task lists, group notes into folders, and use tags to categorize tasks and notes.

The BlackBerry Remember app is more closely integrated with the Calendar app. You can create a task in the BlackBerry Remember app, and view the task in the BlackBerry Remember app and the Calendar app.

Related information

Change the default view in the Remember app,241 Search for an entry in the Remember app,240

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Create a folder or task list in the Remember app,236

Add tags to an entry,237

Camera

The Camera icon

STRICTLYThe Camera app lets you snap a picture, record a video, and switch between the front and back cameras from the main screen. You can even take a picture while recording a video!

By default, the Camera app detects the conditions of the scene you want to take a picture or video of, and suggests the settings to use. Automatic suggestions allow you to focus less on the amera app and more on capturing the moment! And, if you take a picture using ime Shift mode, you now have the option to save the picture and edit it later.

The Camera app also has new menu options. ou can create a panoramic image, and you can set a higher frame rate (60 fps) when recording a video, which is useful when recording fast-moving objects.

Related information

Take a picture while recording a video,85 Turn off the Auto Suggest feature,88 Edit Time Shift pictures later,85

Take a panoramic picture,84

BlackBerry Story Maker

The BlackBerry Story Maker icon

most viewed, recently viewed, and recently added.

The BlackBerry Story Maker app takes the work out of making picture and video collections, by grouping the pictures and videosCONFIDENTIALon your BlackBerry device by date, time, or location. BlackBerry Story Maker presents the stories to you in the Date view of the Pictures app. BlackBerry Story Maker can also suggest stories based on pictures and videos that are favorites,

From the BlackBerry Story Maker app, you can easily add favorite pictures and videos to your stories. You can also personalize your stories by changing the theme and editing the pictures and music, before sharing the stories with your friends, colleagues, and family.

Related information

Editing stories in BlackBerry Story Maker,106

Add to or delete media from an existing story,106

Pictures

The Pictures icon

You can change how pictures are organized within albums in the Pictures app. By default, the Pictures app displays newer pictures before older pictures. The Favorites view lets you quickly see your favorite pictures.

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The Pictures app is more closely integrated with the BlackBerry Story Maker app. You can quickly send pictures to BlackBerry tory Maker to create a story or add to an existing story. By default, the BlackBerry Story Maker app creates automatic stories that appear across the top of your picture collections. You can turn off automatic story creation from the Pictures app.

Related information

About automatic stories,92

Set how pictures are organized in albums,95

Add a picture to the Favorites screen,96 STRICTLY Add a picture to BlackBerry Story Maker,93

Videos

The Videos icon

When you open the Videos app, videos that you recently added or played appear across the top of the screen. The Favorites view lets you quickly see your favorite videos. And you can edit your videos so that the video, or part of the video, plays in slow motion. You can also adjust the quality of the sound in your videos by changing the equalizer options.

The Videos app is more closely integrated with the BlackBerry Story Maker app. ou can quickly send videos to BlackBerry Story Maker to create a story or add to an existing story.

Related information

Add a video to the Favorites screen,104 Add a video to BlackBerry Story Maker,103 Add slow motion to a video,102

Turn on the equalizer in videos,105

MusicCONFIDENTIAL

The Music icon

A marquee banner is displayed at the top of the Music app. The marquee banner gives you details about the song that is currently playing, and lets you play, pause, and change the song. Also new in the Music app is a Favorites view which lets you quickly see your favorite songs. You can also adjust the quality of the sound played by the Music app by changing the equalizer options.

Related information

Add a song to the Favorites screen,99

Turn on the equalizer in the Music app,99

Device Monitor

The Device Monitor icon

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To help you track your data usage, on the Device Monitor screen you can see the total amount of data used by your BlackBerry device, including data usage while roaming, and the total amount of data used by the apps on your device. You can also specify limits and set notifications that display on the device to help you monitor the amount of data you use.

Related information

Monitor your wireless data usage,148

Manage your mobile data settings,132 STRICTLYSet a monthly data limit notification,132

Settings menus

The Settings icon

A new gesture lets you open the Quick Settings menu when you are in an app. Use two fingers to swipe down from the top of the screen to open the Quick Settings menu.

And you can now rearrange the options in the Settings menu. Move options that you access frequently to the top of the Setting menu to make them more accessible to you.

Related information

Customize your device settings,115 Show the menus,20

Advanced interactions

The advanced interactions icon

down on a flat surface.

Advanced interactions are designed to improve the battery life of your BlackBerry device and to help you do things faster. AdvancedCONFIDENTIALinteractions let you control the behavior of your device when you move it in a certain manner. For example, you can set up your device so that the screen turns off and the device goes into standby mode when you place the device face

Related information

Advanced interactions,22

Security

The Lock icon

To improve the security of information on your BlackBerry device, you can control what appears in notifications on the screen when your device is locked. For example, you can change your settings so that only the name of the sender of a message appears; the subject line and other message details are not displayed. You can also change your wallpaper settings so that a different wallpaper is displayed when your device is locked.

Related information

About Lock Screen Notifications,46

Set Lock Screen Notifications to only display the sender info,47

Set your wallpaper,158

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Your device at a glance

STRICTLYWhat's different about the BlackBerry 10 OS?

If you're new to a BlackBerry 10 device, you might be eager to learn more about what makes it different from other BlackBerry devices. Find information about the home screen, menus, settings, messages, notifications, and apps. Learn where to find your phone number and PIN and find out how to cut, copy, and paste text.

How do I get back to the home screen?

To get back to the home screen at any time, swipe up from the bottom of the screen.

BlackBerry device showing a directional arrow starting from below the bottom of the screen and moving upward. Shows the gesture to get back to the home screen.

HowCONFIDENTIALdo I get to the menu?

There is no Menu key ( The Menu key ) on your BlackBerry 10 device. You can find more features and options by exploring the menus.

To see more actions that you can perform in an app, tap The More actions icon or The More tabs icon .

BlackBerry device showing a tap on the More icon in the lower-right corner of the screen. Shows the gesture to see more actions.

How do I change my settings and options?

Do any of the following:

•To find the settings and help for an app, swipe down from the top of the screen.

• To find the settings for the device, swipe down from the top of screen. Tap mage Settings.

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Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen. Tap Image

Settings.

BlackBerry device showing a directional arrow starting from above the top of the screen and moving downward. Shows the gesture to see the settings and help.

STRICTLYBlackBerry device showing two directional arrows starting from above the top of the screen and moving downward. Shows the gesture to see the settings for the device from an app.

Where is my email or other messages?

All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10 experience, and it's always running so that you stay connected no matter what you're doing on your device.

You can peek at the BlackBerry Hub or open it from anywhere on your device. From the bottom of the screen, slide your finger up and to the right.

BlackBerry device showing a directional arrow starting from below the screen and moving in an arc toward the right side of the screen. Shows the gesture to view the BlackBerry Hub.

Where are the phone keys and my notification settings?

To answer a call, touch the circle at the bottom of the screen and slide your finger to the left. Release your finger when the circle covers The answer a call icon .

To declineCONFIDENTIALa call, touch the circle at the bottom of the screen and slide your finger to the right. Release your finger when the circle covers The decline a call icon .

Screen showing an incoming call.

To make a call, in the Phone app, tap The dialpad icon . ial a number. ap Call.

The BlackBerry 10 OS includes the following built-in notification modes: ormal, Phone Calls Only, Vibrate Only, Silent, and All Alerts Off.

• To quickly turn on Silent mode, on the home screen, swipe down from the top of the screen and tap he notification icon .

•You can set custom ring tones when you add or edit a contact in the Contacts app.

•To set notifications for particular types of messages, on the home screen, swipe down from the top of the screen and tap Image Settings > Notifications > Applications.

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Where are my apps?

Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the BlackBerry World storefront, you can check if your old apps are available for download on the My World screen or find new

STRICTLYapps.

How do I edit or move text?

There is no trackpad or trackball on your BlackBerry 10 device. ou can use the touch screen to select, cut, copy, and paste text or move the cursor.

Select text

Touch and hold a character or word.

•To cancel your selection, tap anywhere on the screen.

•To change your text selection, drag the handles.

	Text field showing selected text with handles.
	CONFIDENTIAL
Move text
1.	Touch and hold your finger on a word or in a text field.
2.	Release your finger from the screen.
3.	Tap an option.

Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to avoid selecting it.

Menu showing the cut, copy, select all, and share icons.

Move the cursor

1.Tap a word or text field to show the cursor.

2.Do any of the following:

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•To move the cursor to another spot, drag the circle.

•To move the cursor one character at a time, tap the top, bottom, left or right of the circle.

Tip: Make sure that you place your finger on the outer part of the circle so that you can still see the cursor.

Screen showing the cursor inserted between two characters.

STRICTLYWhere are my tasks, memos, and voice notes?

• If you used BlackBerry ink to transfer the files from your old BlackBerry device to your new device, your tasks, memos, and voice notes should be in the new BlackBerry Remember app.

•If you previously used tasks in BBM Groups, you still have access to those tasks in BBM.

Where do I find my files?

You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a work space and a personal space. The separate spaces help you to avoid accidentally copying work data into a personal app, or displaying confidential work data during a BBM Video chat. To switch between your work space and personal space, drag your finger down on the middle of the home screen and tap Personal or Work.

Where can I find my device info and passwords?

WhereCONFIDENTIALcan I find my PIN?

In BBM, tap your profile picture. On your profile page, your P appears under your barcode. In an email or text message, you can also type mypin to display your P N.

How do I find my own phone number?

On the home screen, tap the The Phone icon icon. n the Calls or Contact view, in the center of the screen, swipe down, and your phone number appears at the top of the screen. In an email or text message, you can also type mynumber to display your phone number.

Where is Password Keeper?

You can download the Password Keeper app from the BlackBerry World storefront. f you used BlackBerry Link or a media card to transfer data from your old BlackBerry device, you can restore your Password Keeper passwords after you download and open the Password Keeper app.

Where can I find details about my device software version and hardware?

On the home screen, swipe down from the top of the screen. ap mage Settings > bout. o change the type of information displayed, tap an option in the drop-down list.

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In a message, note, or task, you can type myver followed by a space, to see your device model and the BlackBerry 10 OS version it is running. his feature might not be supported by your input language.

How do I search?

If you want to find something on your BlackBerry device, such as a message, a song, or an app, or if you want to search the STRICTLYInternet, you can say or type your search in the BlackBerry Assistant. o open the BlackBerry Assistant, on the home

screen, tap The BlackBerry Assistant icon .

What is BlackBerry ink?

BlackBerry Link is software that you can install on your computer to link data, media files, and applications on your BlackBerry device to your desktop computer.

BlackBerry Link is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device.

To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac option.

Notification icons

The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you

have a new item, the The New item icon indicator appears on the notification icon. You can peek at your notifications by
CONFIDENTIAL
sliding your finger up from the bottom of the screen from anywhere on your BlackBerry device.
Icon	Description
The email message icon	Email message
The text message icon	Text message
The BBM message icon	BBM message
The Facebook message	Facebook message
icon
The Twitter message icon	Twitter message
The LinkedIn message icon	LinkedIn message
The phone call icon	Phone call
The voice mail message	Voice mail message
icon

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Icon	Description
The notification message	Notification messages from apps and services such as BlackBerry World
icon

	Menu icons
STRICTLY
	Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to
	avoid selecting it.
	Here's a description of the most common menu icons:
	Icon	Description
	The More actions icon	Open a menu of actions
	The More tabs icon	Open a list of ways to navigate or filter information
	The Compose icon	Compose a message
	The Attachments icon	View attachments
	The Share icon	Share an item, such as a picture, with someone
	The Reply icon	Reply to an email
	The Reply All icon	Reply to all recipients of an email
	CONFIDENTIAL
	The Forward icon	Forward an email
	The Voice Note icon	Record a voice note
	The New Entry icon	Add a new entry in the Remember app and the Calendar app

Setting up your device

To set up your BlackBerry 10 device, you need a nano SIM card. If you don't have a SIM card or don't have the right type of SIM card, contact your service provider.

If you want more storage for pictures, videos, music, and documents, insert a media card (microSD card).

When you're ready, open the Setup app. This app helps you transfer content from your old device, and add your email, BBM, instant messaging, and social networking accounts.

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Insert the IM card

Depending on your service provider and where you purchased your BlackBerry device, the SIM card might already be inserted.

STRICTLY
1.	Locate the SIM tray on the left side of the device.
2.	Push the tip of the tool provided in the box that your device came in, or a paper clip, into the hole to release the tray.
3.	Pull out the tray.
4.	With the metal contacts facing away from you, place the nano S M card in the tray.

BlackBerry device showing where to insert the nano SIM card.

5.Push the tray into the slot.

Insert a media card

1.Locate the SD tray on the left side of the device.

2.Push the tip of the tool provided in the box that your device came in, or a paper clip, into the hole to release the tray.

3.Pull out the tray.

4.With the metal contacts facing away from you, place the media card (microSD card) in the tray.

5. CONFIDENTIALPush the tray into the slot. BlackBerry device showing where to insert the media card.

Set up your device using the Setup app

If your device is connected to a mobile network or a Wi-Fi network, you can use the Setup app to do any of the following:

• Add your email, BBM, instant messaging, and social networking accounts

• Set up your payment options for purchases you make from the BlackBerry World storefront

• Learn how to transfer content from your old device

•Customize your device settings

The Setup app prompts you to enter an existing BlackBerry ID or create a new one. f you are not sure whether you already have a BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid.

To open the Setup app, on the home screen, tap The Setup icon .

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Using gestures

Take a moment to find out how to navigate your BlackBerry device using touch screen gestures. You can also learn

STRICTLYgestures to help you do things more quickly and extend battery life.

Move around the home screen

To become familiar with the home screen, try using the following gestures.

1.To get back to the home screen at any time, swipe up from the bottom of the screen.

BlackBerry device showing a directional arrow starting from below the bottom of the screen and moving upward. Shows the gesture to get back to the home screen.

2.To see your messages in the BlackBerry Hub, slide your finger from left to right.

BlackBerry device showing a directional arrow moving to the right. Shows the gesture to move between your apps and the BlackBerry Hub.

3.To see the apps that are open (if any), slide your finger from right to left. To see all your apps, continue sliding your finger from right to left.

Peek at the BlackBerry Hub

To see your messages, you can peek at the BlackBerry Hub, or open it, from anywhere on your BlackBerry device. From the bottom of the screen, slide your finger up and to the right.

BlackBerry device showing a directional arrow starting from below the screen and moving in an arc toward the right side of the screen. Shows the gesture to view the BlackBerry Hub.

BlackBerry device showing a directional arrow moving to the left. Shows the gesture to move between the CONFIDENTIALBlackBerry Hub and your apps.

Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. o go back to what you were doing, slide your finger back down.

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Show the menus

You can find features, options, and help by exploring the menus.

STRICTLYDo any of the following:

• To see more actions that you can perform in an app, tap he more actions icon or The more tabs icon .

BlackBerry device showing a tap on the More icon in the lower-right corner of the screen. Shows the gesture to see more actions.

•To see more actions for a specific item, such as a song or picture, touch and hold the item.

Tip: To see the names of the icons that appear on the right side of the screen, touch and hold the icon. Slide your finger off the icon to avoid selecting it.

•To find the settings and help for an app, swipe down from the top of the screen.

•To find the settings for the device, swipe down from the top of screen.

Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen.

BlackBerry device showing a directional arrow starting from above the top of the screen and moving downward. Shows the gesture to see the settings and help.

BlackBerry device showing two directional arrows starting from above the top of the screen and moving downward.

Shows the gesture to see the settings for the device from an app.

Slide your finger to scroll through a list, pan a webpage, or move between pictures.

Do any of the following:

ScrollCONFIDENTIALand move between items

• To scroll, slide your finger up and down.

BlackBerry device showing a directional arrow moving upward. Shows the gesture to scroll.

• To move between the BlackBerry Hub and your apps, slide your finger left and right.

BlackBerry device showing a directional arrow moving to the left. Shows the gesture to move between the BlackBerry Hub and your apps.

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Use a slider

If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll

through multiple pages, such as the pages of an eBook. STRICTLYOn the slider, drag the slider handle.

BlackBerry device showing a directional arrow moving to the right. Shows the gesture to progress through a file.

Select items

Do any of the following:

•To select an item, simply tap it. If the item can be opened, it opens.

•To highlight an item without opening it, touch and hold the item.

•To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap The select more icon and tap more items. To clear an item, tap it again.

BlackBerry device showing a tap on an item. Shows the gesture to select an item.

ZoomCONFIDENTIALin to or zoom out from the screen

If you want to see an image in more detail, or if you're having trouble reading words that are too small, you can magnify the screen by zooming in. To see more of the screen, zoom out.

Do any of the following:

• To zoom in, slide your fingers apart.

BlackBerry device showing two directional arrows moving apart from each other. Shows the gesture to zoom in.

• To zoom out, slide your fingers together.

BlackBerry device showing two directional arrows moving toward each other. Shows the gesture to zoom out.

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Advanced interactions

If you’re looking for ways to do things more quickly or to extend battery life, consider using the following gestures:

• Lift to wake gesture STRICTLY• Flip to mute gesture

• Flip to save power gesture

Lift to wake

If you turn on this feature and pick up your device from a flat surface, your BlackBerry device wakes up automatically. You don’t have to press the Power/ ock key or swipe up from the bottom of the screen. You can start using your device immediately.

BlackBerry device showing the device being picked up from a flat surface. Shows the gesture to wake up your device.

To turn on this feature, tap Image Settings > Advanced Interaction. Turn on the Lift to wake switch.

Flip to mute

If you turn on this feature and receive a call, but it isn’t a convenient time for you to respond, you can turn your device

To turn on this feature, tap Image Settings > Advanced nteraction. Turn on the lip to mute switch.

facedown to silence the ring tone or vibration. You still receive a notification of the missed call. CONFIDENTIALBlackBerry device showing the device being turned facedown. Shows the gesture to silence a ring tone or vibration.

Flip to save power

By default, this feature is on. When you place your device facedown on a flat surface, your device goes into standby mode to extend battery life. You still receive notifications for incoming calls, messages, and alarms.

BlackBerry device showing the device being turned facedown on a flat surface. Shows the gesture to extend battery life. To turn off this feature, tap Image Settings > Advanced Interaction. urn off the Flip to save power switch.

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Personalizing your device

Learn how to personalize your device and make it uniquely yours. For example, you can change settings, download apps,

STRICTLYchange your ring tone, and set your wallpaper.

Related information

Customize your device settings,115

Customize your Quick Settings,115

Download and buy apps and games,202

Downloading and installing Android apps from the Amazon Appstore,204

Move an app icon or open app around the home screen,174

Change your notifications or ring tones,43

Change your font size,157

Set your wallpaper,158

Set an alarm,197

Bookmark a favorite webpage,217

Add a contact or number to your speed dial list,38

Add a signature to an email account,71

Find customer support

•blackberry.com/supportCONFIDENTIAL: Find self-help resources, such as manuals, knowledge base articles, and videos. Find answers or post questions on community forums. Share tips on social networks and BlackBerry blogs.

•blackberry.com/contact: Find information about who to call with questions about warranties, repairs, billing, or technical support.

or a BlackBerry device, there are several options that you can use to transfer your data.

Preparing to switch devices

Before you begin switching to your new BlackBerry 10 device, take a moment to make sure that you have completed the following checklist.

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•	Complete all of the instructions in the	etup app that opens the first time that your BlackBerry 10 device starts after you
	insert the battery.
•	If you have information saved to your	IM card, such as contact information, save the data to the storage space on your

previous device or your media card before you begin to switch devices.

•If you have any usernames or passwords saved on your previous device, such as your BlackBerry ID, consider temporarily writing this information down so that you have it when you're ready to add accounts to your new device.

STRICTLYSwitching from a BlackBerry device

When you switch from a BlackBerry device to a BlackBerry 10 device, several methods are available to transfer data. The transfer method you use depends on the types of data that you want to transfer and the version of device software that your previous device is running. he following table is designed to help you identify the best transfer method for you.

Transfer method	Data transferred		Requirements
Device Switch app	•	ontact info	• Device Switch app must be
	•	alendar entries		installed on both devices
	•	Pictures	• Both devices must be connected to
	•	Videos		the same Wi-Fi network
			• Previous device must be running
	•	Documents
				BlackBerry Device Software 5,
	•	otes
				BlackBerry 6
Media card	•	Music	•	Removable media card
	•	Pictures	• Previous device must be running a
	•	Videos		version of BlackBerry 7
CONFIDENTIAL
	•	Alarm settings
	•	BBM contacts
	•	BlackBerry Browser bookmarks
		and folders
	• Text messages (SMS and MMS)
	•	Phone history
	•	Wireless connection profiles
BlackBerry Link	Data saved to the storage space on		• BlackBerry Link installed on a
	your previous device, including the
				computer
	following:
			•	Computer
	•	Contact info	•	USB cable
	•	Music	• Previous device must be running
	•	Pictures		BlackBerry Device Software 5.0 or
	•	Videos		later
	•	Calendar entries
	•	Settings

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	Transfer method	Data transferred		Requirements
		•	Phone history
		•	Fonts
		•	asks and memos
		•	BBM contacts
STRICTLY• Password Keeper entries
		•	BlackBerry Browser bookmarks
			and folders
		• Alarm and clock settings
		• ext messages (SMS and MMS)
	SIM card	•	ontact info	• SIM card

• Previous device must be running BlackBerry 10 or later

Back up your device data

Using a computer and BlackBerry Link, you can back up and restore most of the data on your BlackBerry device. You can back up your settings, phone history, fonts, saved searches, messages, organizer data, browser bookmarks, and media files.

You should regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

Note:CONFIDENTIALIf your device is activated on an Enterprise Mobility Management solution from BlackBerry, contact your administrator to verify if you are able to back up and restore your device data.

See which version of device software is installed on your previous device

If you're switching from a BlackBerry device, to see which version of software is installed on your previous device, on the home screen of your previous device, do one of the following:

• Click Options > About.

• Click Options > Device > About Device Versions.

Switching from a device running BlackBerry Device Software 5 or BlackBerry 6

If you're transferring data from a device running BlackBerry Device Software 5 or BlackBerry 6, several data transfer methods are available to you.

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•Use BlackBerry Link on your computer

• Download and use the Device witch app

•Add email accounts to your new device

Switching from a device running BlackBerry 7

STRICTLYIf you're transferring data from a BlackBerry device running a version of BlackBerry 7, the following data transfer methods are available to you.

• Use BlackBerry Link on your computer

• Download and use the Device Switch app

• Use a media card

• Add email accounts to your new device

Switching from a BlackBerry 10 device

If you're transferring data from a BlackBerry 10 device to a new BlackBerry 10 device, the following data transfer methods are available to you.

•Use BlackBerry Link on your computer

•Use a SIM card

•Add email accounts to your new device

Switching from an iPhone or Android device

videos from your iPhone or Android device. When you add your email accounts to your new device, you can sync the contact and calendar info to your new device.

If you'reCONFIDENTIALtransferring data from an iPhone or Android device to a BlackBerry 10 device, several data transfer methods are available to you. You can use the Device Switch app to transfer data, including contact info, calendar entries, pictures, and

Transfer data using the evice Switch app

You can use the Device Switch app to transfer data from a BlackBerry, an iPhone, or an Android device to your new BlackBerry 10 device.

In order to use the Device Switch app, both of your devices should be connected to the same Wi-Fi network.

1.On your BlackBerry 10 device, go to BlackBerry App World and download the Device Switch app.

2.On your previous device, go to BlackBerry App World and download the Device Switch app.

3.Connect both of your devices to the same Wi-Fi network.

4.To transfer your data, complete the on-screen instructions.

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Note: Only data saved locally on your device storage space is transferred. Any data that is wirelessly backed up or synchronized with an online account isn't transferred to your new device. Also, any information saved to your media card isn't transferred when you use the Device witch app.

Transfer data to a new device using a computer and

STRICTLYBlackBerry Link

You can use BlackBerry Link to transfer supported data and settings such as phone history, media files, browser bookmarks, and so on to your new BlackBerry 10 device. BlackBerry ink is designed to move the data in your personal space but not the data in your work space.

If your previous device is running any of the following versions of device software, you can use BlackBerry Link to transfer data:

•BlackBerry Device Software 5

•BlackBerry 6

•BlackBerry 7 or BlackBerry 7.1

•BlackBerry 10 or later

Only the data saved locally in your device storage space is transferred. Any data that is wirelessly backed up or synchronized with an online account isn't transferred to your new device.

1.On your computer, download and install BlackBerry Link from www.blackberry.com/BlackBerryLink.

2.Open BlackBerry Link.

3.Connect your current BlackBerry device to your computer using a USB cable.

4.CONFIDENTIALComplete the instructions on the screen.

5.When prompted, connect your new BlackBerry 10 device using a USB cable.

6.Complete the instructions on the screen. This

feature is designed to move the data in your personal space but not the data in your work space.

Only the data saved locally in your device storage space is transferred. ny data that is wirelessly backed up or synchronized with an online account isn't transferred to your new device.

1.On your previous device, click Setup > Device Switch.

2.Click Using a Media Card > Save Data.

3.Complete the instructions on the screen.

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4.When the backup is complete, remove the media card from your previous device and insert it into your BlackBerry 10 device.

5.	On your BlackBerry 10 device, on the home screen, tap he Setup icon > Device Switch .
6.	Complete the instructions on the screen.

Transfer contact info using a S M card
STRICTLY
1.	On your previous device, tap ontacts.
2.	Swipe down from the top of the screen.
3.	Tap The Settings icon .
4.	Under SIM Card, tap opy ontacts from Device to SIM ard.

5.When your contacts are copied to your SIM card, remove the SIM card and insert it into your new device.

6.On your new device, tap Contacts.

7.Swipe down from the top of the screen.

8.Tap The Settings icon .

9. Under SIM Card, tap Import ontacts from SIM ard.

Note: If you have BlackBerry Balance installed on your device, contact information saved in your work space may not be copied to your SIM card.

Add an email account to your new device

	CONFIDENTIAL
To transfer calendar and contact information that is associated with an email account, add that email account to your new
BlackBerry 10 device.
1.	On the home screen of your new device, swipe down from the top of the screen.
2. Tap Image Settings.
3.	Tap Accounts.
4.	Tap Email, Calendar and Contacts.
5.	Enter the email address for the account that you want to add.
6.	Tap Next.
7.	Enter the email account password.
8.	Tap Next.

After you add the email account, any calendar and contact information associated with that account is accessible on your new BlackBerry 10 device.

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After you switch devices

After you finish switching to your new BlackBerry 10 device, consider doing the following:

• If you have a media card, move it from your previous device to your new device. STRICTLY• Wipe your previous device to delete all of your data.

• Download apps from the BlackBerry World storefront.

• Explore the Help app on your new device and discover tips and tricks.

For information about returning your previous BlackBerry device for recycling and safe disposal, visit www.blackberry.com/ recycling. The recycling and trade-up program is only available in certain areas.

Add accounts to your new device

After you transfer data from your previous device, you can add your social networking accounts to your new BlackBerry 10 device.

1.On the home screen, swipe down from the top of the screen.

2.Tap Image Settings.

3.	Tap Accounts.
4.	Tap Facebook, Twitter, LinkedIn, or Evernote.
5.	Enter your account information.
6.	If necessary, change any sync settings.
7.	Tap Done. If necessary, tap Authorize.
	CONFIDENTIAL

Wipe your BlackBerry device to delete the data

After you transfer data to your new BlackBerry 10 device, consider deleting all of the data on your previous BlackBerry device. A security wipe is designed to permanently delete your data so it can't be recovered. This includes email accounts, downloaded apps, media files, documents, browser bookmarks, and settings.

When the security wipe is complete, your device turns off automatically. To turn on your device, press the Power/Lock key.

Devices running BlackBerry 7 or later

1.On the home screen of your previous device, click the Options app.

2.Click Security > Security Wipe.

3.Select all of the items that you want to delete.

4.Type blackberry.

5.Tap Wipe Data.

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Devices running BlackBerry 10 OS

1.On your previous device, swipe down from the top of the screen.

2.Tap Image ettings.

3.	Tap Security and Privacy > Security Wipe.
STRICTLY
4.	Type blackberry.
5.	Tap Delete Data.

If you're planning to give away or recycle your device, remember to also remove your SIM card and media card.

Download your apps from BlackBerry World

Apps and games that you buy can be downloaded again as many times as you want to on the same BlackBerry device, and on up to four additional devices without your having to pay for the items again.

1.On your new BlackBerry 10 device, tap BlackBerry World.

2.Enter your BlackBerry ID username and password.

3.Tap The More Tabs icon .

4. Tap My World > My Apps & Games. 5. Tap Available.

• To reinstall one app or game, tap The Reinstall icon next to the app or game that you want to install.

• To reinstall multiple apps and games, at the bottom of the screen, tap The More Actions icon > The Select More

icon . Tap the apps and games that you want to reinstall. Tap The Reinstall icon .

Troubleshooting:CONFIDENTIALDevice Switch

I can't switch my SIM card to my new BlackBerry 10 device

Some of the data from my previous device isn't on my new device

The type of device you transferred data from and the version of device software on your previous device determines what data can be transferred to your new device. For a list of the type of data that is transferred, visit www.blackberry.com/ deviceswitch.

Try any of the following:

•Check that your personal email accounts have been set up. Email accounts aren't transferred and need to be set up in the BlackBerry Hub on the device.

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