BlackBerry RHG160LW User Manual

STRICTLY

BlackBerry Smartphone

Guide

CONFIDENTIALUser

STRICTLY

CONFIDENTIAL

Published: 2014-08-01

SWD-20140801141825604

Contents
Setup and basics...........................................................................................................................................	6
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New in this release.........................................................................................................................................	6
Your device at a glance................................................................................................................................	12
What's different about the BlackBerry 10 OS?...............................................................................................	12
Notification icons.........................................................................................................................................	16
Menu icons..................................................................................................................................................	17
Setting up your device..................................................................................................................................	17
Using gestures.............................................................................................................................................	19
Personalizing your device.............................................................................................................................	23
Find customer support.................................................................................................................................	23
Device Switch..............................................................................................................................................	23
BlackBerry ID..............................................................................................................................................	31
Phone and voice..........................................................................................................................................	34
Phone..........................................................................................................................................................	34
Notifications and ring tones..........................................................................................................................	43
joynCONFIDENTIAL.............................................................................................................................................................	76
Voicemail.....................................................................................................................................................	48
BlackBerry Hub and email...........................................................................................................................	51
BlackBerry Hub and email...........................................................................................................................	51
BBM............................................................................................................................................................	76
Facebook....................................................................................................................................................	76
Twitter.........................................................................................................................................................	76
LinkedIn......................................................................................................................................................	76
Media..........................................................................................................................................................	80
Change the media volume............................................................................................................................	80
Supported audio and video file extensions, formats, and codecs...................................................................	80
Troubleshooting: Media...............................................................................................................................	81

Camera........................................................................................................................................................	81
Pictures.......................................................................................................................................................	90
Music..........................................................................................................................................................	96
Videos.......................................................................................................................................................	101
About BlackBerry Story Maker...................................................................................................................	105
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Media sharing............................................................................................................................................	108
About FM Radio.........................................................................................................................................	110
Games.......................................................................................................................................................	111
Settings.....................................................................................................................................................	115
Customize your device settings..................................................................................................................	115
Update your device software......................................................................................................................	118
Battery and power.....................................................................................................................................	119
Connections..............................................................................................................................................	125
BlackBerry Keyboard and typing................................................................................................................	148
Language..................................................................................................................................................	152
Keyboard input methods............................................................................................................................	154
Screen display...........................................................................................................................................	157
Accessibility..............................................................................................................................................	159
Media cards and storage............................................................................................................................	159
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Using your device with BlackBerry Link......................................................................................................	164
Applications and features...........................................................................................................................	174
Organizing your apps.................................................................................................................................	174
About the BlackBerry Assistant..................................................................................................................	176
Calendar....................................................................................................................................................	180
Contacts....................................................................................................................................................	189
Clock.........................................................................................................................................................	196
BlackBerry World.......................................................................................................................................	201
Android apps ............................................................................................................................................	204
Maps and GPS...........................................................................................................................................	205
Browser.....................................................................................................................................................	213
The Smart Tags application explained........................................................................................................	220
File Manager..............................................................................................................................................	224

Calculator..................................................................................................................................................	227
Productivity and work.................................................................................................................................	229
Switch between your personal space and work space.................................................................................	229
About BlackBerry Balance and your work space ........................................................................................	229
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BlackBerry Blend.......................................................................................................................................	234
Remember................................................................................................................................................	236
Documents To Go......................................................................................................................................	242
Print To Go.................................................................................................................................................	242
BlackBerry World for Work.........................................................................................................................	242
Enterprise IM.............................................................................................................................................	242
Enterprise IM for Cisco...............................................................................................................................	242
BlackBerry Bridge......................................................................................................................................	243
BlackBerry Travel......................................................................................................................................	243
BlackBerry Work Drives..............................................................................................................................	243
Salesforce..................................................................................................................................................	243
Adobe Reader............................................................................................................................................	243
Connect to Microsoft OneDrive...................................................................................................................	244
Connect to Dropbox...................................................................................................................................	244
Box for BlackBerry 10................................................................................................................................	244
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Security and backup..................................................................................................................................	245
Passwords and locking...............................................................................................................................	245
BlackBerry Protect....................................................................................................................................	249
Security settings........................................................................................................................................	250
Legal notice...............................................................................................................................................	255

User Guide	Setup and basics
BlackBerry Strictly Confidential

Setup and basics

New in this release

STRICTLYIntroducing BlackBerry 10 OS

BlackBerry 10 OS is designed to help you stay productive and do more with your BlackBerry device. This

release introduces exciting new features, such as BlackBerry Blend and BlackBerry Assistant. It also introduces updates to existing features, such as Instant Actions in the BlackBerry Hub, meeting mode in the Calendar app, and automatic suggestions in the Camera app.

BlackBerry Blend

The BlackBerry Blend icon

With BlackBerry Blend you can access your work and personal email messages, files, and certain apps on a computer or a tablet the same way you would use them on your BlackBerry device.

To download and learn more about BlackBerry Blend, visit www.blackberry.com/BlackBerryBlend.

Related information

Disconnect your device from BlackBerry Blend,235

About pairing and connecting your device to a computer or tablet,164 AboutCONFIDENTIALBlackBerry Blend,234

BlackBerry Assistant

The BlackBerry Assistant icon

The BlackBerry Assistant app makes it even easier for you to multi-task using your BlackBerry device!

With the BlackBerry Assistant app, you can perform a variety of everyday tasks by talking or typing in natural language. When you say or type a request, the BlackBerry Assistant app can perform your request, search your device, or search the Internet, and provide a response.

Using the BlackBerry Assistant app you can start a BBM chat, make a phone call, send an email message, and add an event to your calendar. You can also update your status in social networking apps, and search for directions, weather forecasts, information about restaurants or shopping, plus much more.

Related information

About the BlackBerry Assistant,176

Learn what you can say or type in the BlackBerry Assistant,178

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Things you can do with the BlackBerry Assistant,176

Android app support

The default Apps icon

STRICTLYGet apps and games designed for Android smartphones and install them on your BlackBerry device with the Amazon Appstore!

Your device uses BlackBerry Guardian to check the integrity of the Android apps you download to your device. BlackBerry Guardian can warn you if the app is potentially harmful to your device or data, and gives you the option to cancel or continue the installation.

Android apps that you download to your device are more closely integrated with the BlackBerry 10 OS. When you tap the share icon in an Android app, you can share the Android app content with contacts that are associated with other apps on your device (for example, BBM contacts) or share the information with another app (for example, the BlackBerry Remember app). Also, on the Accounts screen, you can view accounts that are associated with some Android apps that you download to your device.

Related information

Downloading and installing Android apps from the Amazon Appstore,204 Change your Android app installation settings,205

Updated look and feel

The new notifications icon

Splashes of color, flattened buttons and screen layouts, and new wallpaper and icons – these are some of the elements you

best action. Icons for key tasks remain visible in the action bar to help you stay productive and get work done. In some apps, for example Adobe Reader, the action bar disappears when you scroll, giving you a full-screen view of the content.

will notice with the fresh new look of BlackBerry 10 S. ModernizedCONFIDENTIALvisual elements help you navigate your BlackBerry device and improve your productivity within apps. In the apps installed with the BlackBerry 10 OS, the action bar at the bottom of the screen uses color to highlight the next, or next

On the home screen you can see your open apps, and when you swipe left you can see all your apps. By default, when no apps are open, the home screen displays only your wallpaper. There is no restriction on the number of apps you can add to folders on the home screen.

Related information

Set your wallpaper,158

Add folders to the home screen,174

Turn off icon labels in the action bar,158

BlackBerry Hub

The BlackBerry Hub icon

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With a single tap, BlackBerry Hub Instant Actions let you quickly sort and manage messages in the list view of the BlackBerry Hub! From the BlackBerry Hub, you can also file sent email messages, set how frequently an IMAP account syncs with your BlackBerry device, download and save all the attachments in an email message with a single tap, delete the text of the original email when you reply, and automatically save a draft version of an email message by leaving the BlackBerry Hub.

The BlackBerry Hub has been updated to improve the relevance of suggested contacts. The BlackBerry Hub suggests STRICTLYcontacts that are associated with the email account you are sending the email message from and that you have

communicated with in the last 60 days.

Related information

Manage your messages with BlackBerry Hub nstant Actions,64

File an email,63

Add an IMAP or POP email account,55

Download attachments in a message,60

Reply to or forward an email,62

Calendar

The Calendar icon

The Calendar app now has an agenda view and a Meeting mode feature. The agenda view lets you see your appointments and tasks for the week. The Meeting mode feature automatically changes the notification behavior of your BlackBerry device when the device detects that you have a meeting or an event scheduled in the Calendar app. For example, you can set Meeting mode to automatically turn off all notifications or notify you for phone calls only when you are in a meeting. When the meeting ends, your notifications return to your normal settings.

The Calendar app is more closely integrated with the BlackBerry Remember app. You can create a task in the Calendar

app, and view the task in the Calendar app and the BlackBerry Remember app.

View your events,181

Enable Meeting Mode,187

RelatedCONFIDENTIALinformation

Add a task to the Calendar app,183

BlackBerry Remember

The BlackBerry Remember icon

The BlackBerry Remember app lets you quickly filter information by tapping the asks or otes tab at the top of the screen. You can set tasks or notes as your default view and search for an existing task or note. You can group tasks into task lists, group notes into folders, and use tags to categorize tasks and notes.

The BlackBerry Remember app is more closely integrated with the Calendar app. You can create a task in the BlackBerry Remember app, and view the task in the BlackBerry Remember app and the Calendar app.

Related information

Change the default view in the Remember app,241 Search for an entry in the Remember app,240

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Create a folder or task list in the Remember app,236

Add tags to an entry,237

Camera

The Camera icon

STRICTLYThe Camera app lets you snap a picture, record a video, and switch between the front and back cameras from the main screen. You can even take a picture while recording a video!

By default, the Camera app detects the conditions of the scene you want to take a picture or video of, and suggests the settings to use. Automatic suggestions allow you to focus less on the amera app and more on capturing the moment! And, if you take a picture using ime Shift mode, you now have the option to save the picture and edit it later.

The Camera app also has new menu options. ou can create a panoramic image, and you can set a higher frame rate (60 fps) when recording a video, which is useful when recording fast-moving objects.

Related information

Take a picture while recording a video,85 Turn off the Auto Suggest feature,88 Edit Time Shift pictures later,85

Take a panoramic picture,84

BlackBerry Story Maker

The BlackBerry Story Maker icon

most viewed, recently viewed, and recently added.

The BlackBerry Story Maker app takes the work out of making picture and video collections, by grouping the pictures and videosCONFIDENTIALon your BlackBerry device by date, time, or location. BlackBerry Story Maker presents the stories to you in the Date view of the Pictures app. BlackBerry Story Maker can also suggest stories based on pictures and videos that are favorites,

From the BlackBerry Story Maker app, you can easily add favorite pictures and videos to your stories. You can also personalize your stories by changing the theme and editing the pictures and music, before sharing the stories with your friends, colleagues, and family.

Related information

Editing stories in BlackBerry Story Maker,106

Add to or delete media from an existing story,106

Pictures

The Pictures icon

You can change how pictures are organized within albums in the Pictures app. By default, the Pictures app displays newer pictures before older pictures. The Favorites view lets you quickly see your favorite pictures.

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The Pictures app is more closely integrated with the BlackBerry Story Maker app. You can quickly send pictures to BlackBerry tory Maker to create a story or add to an existing story. By default, the BlackBerry Story Maker app creates automatic stories that appear across the top of your picture collections. You can turn off automatic story creation from the Pictures app.

Related information

About automatic stories,92

Set how pictures are organized in albums,95

Add a picture to the Favorites screen,96 STRICTLY Add a picture to BlackBerry Story Maker,93

Videos

The Videos icon

When you open the Videos app, videos that you recently added or played appear across the top of the screen. The Favorites view lets you quickly see your favorite videos. And you can edit your videos so that the video, or part of the video, plays in slow motion. You can also adjust the quality of the sound in your videos by changing the equalizer options.

The Videos app is more closely integrated with the BlackBerry Story Maker app. ou can quickly send videos to BlackBerry Story Maker to create a story or add to an existing story.

Related information

Add a video to the Favorites screen,104 Add a video to BlackBerry Story Maker,103 Add slow motion to a video,102

Turn on the equalizer in videos,105

MusicCONFIDENTIAL

The Music icon

A marquee banner is displayed at the top of the Music app. The marquee banner gives you details about the song that is currently playing, and lets you play, pause, and change the song. Also new in the Music app is a Favorites view which lets you quickly see your favorite songs. You can also adjust the quality of the sound played by the Music app by changing the equalizer options.

Related information

Add a song to the Favorites screen,99

Turn on the equalizer in the Music app,99

Device Monitor

The Device Monitor icon

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To help you track your data usage, on the Device Monitor screen you can see the total amount of data used by your BlackBerry device, including data usage while roaming, and the total amount of data used by the apps on your device. You can also specify limits and set notifications that display on the device to help you monitor the amount of data you use.

Related information

Monitor your wireless data usage,148

Manage your mobile data settings,132 STRICTLYSet a monthly data limit notification,132

Settings menus

The Settings icon

A new gesture lets you open the Quick Settings menu when you are in an app. Use two fingers to swipe down from the top of the screen to open the Quick Settings menu.

And you can now rearrange the options in the Settings menu. Move options that you access frequently to the top of the Setting menu to make them more accessible to you.

Related information

Customize your device settings,115 Show the menus,20

Advanced interactions

The advanced interactions icon

down on a flat surface.

Advanced interactions are designed to improve the battery life of your BlackBerry device and to help you do things faster. AdvancedCONFIDENTIALinteractions let you control the behavior of your device when you move it in a certain manner. For example, you can set up your device so that the screen turns off and the device goes into standby mode when you place the device face

Related information

Advanced interactions,22

Security

The Lock icon

To improve the security of information on your BlackBerry device, you can control what appears in notifications on the screen when your device is locked. For example, you can change your settings so that only the name of the sender of a message appears; the subject line and other message details are not displayed. You can also change your wallpaper settings so that a different wallpaper is displayed when your device is locked.

Related information

About Lock Screen Notifications,46

Set Lock Screen Notifications to only display the sender info,47

Set your wallpaper,158

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Your device at a glance

STRICTLYWhat's different about the BlackBerry 10 OS?

If you're new to a BlackBerry 10 device, you might be eager to learn more about what makes it different from other BlackBerry devices. Find information about the home screen, menus, settings, messages, notifications, and apps. Learn where to find your phone number and PIN and find out how to cut, copy, and paste text.

How do I get back to the home screen?

To get back to the home screen at any time, swipe up from the bottom of the screen.

BlackBerry device showing a directional arrow starting from below the bottom of the screen and moving upward. Shows the gesture to get back to the home screen.

HowCONFIDENTIALdo I get to the menu?

There is no Menu key ( The Menu key ) on your BlackBerry 10 device. You can find more features and options by exploring the menus.

To see more actions that you can perform in an app, tap The More actions icon or The More tabs icon .

BlackBerry device showing a tap on the More icon in the lower-right corner of the screen. Shows the gesture to see more actions.

How do I change my settings and options?

Do any of the following:

•To find the settings and help for an app, swipe down from the top of the screen.

• To find the settings for the device, swipe down from the top of screen. Tap mage Settings.

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Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen. Tap Image

Settings.

BlackBerry device showing a directional arrow starting from above the top of the screen and moving downward. Shows the gesture to see the settings and help.

STRICTLYBlackBerry device showing two directional arrows starting from above the top of the screen and moving downward. Shows the gesture to see the settings for the device from an app.

Where is my email or other messages?

All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10 experience, and it's always running so that you stay connected no matter what you're doing on your device.

You can peek at the BlackBerry Hub or open it from anywhere on your device. From the bottom of the screen, slide your finger up and to the right.

BlackBerry device showing a directional arrow starting from below the screen and moving in an arc toward the right side of the screen. Shows the gesture to view the BlackBerry Hub.

Where are the phone keys and my notification settings?

To answer a call, touch the circle at the bottom of the screen and slide your finger to the left. Release your finger when the circle covers The answer a call icon .

To declineCONFIDENTIALa call, touch the circle at the bottom of the screen and slide your finger to the right. Release your finger when the circle covers The decline a call icon .

Screen showing an incoming call.

To make a call, in the Phone app, tap The dialpad icon . ial a number. ap Call.

The BlackBerry 10 OS includes the following built-in notification modes: ormal, Phone Calls Only, Vibrate Only, Silent, and All Alerts Off.

• To quickly turn on Silent mode, on the home screen, swipe down from the top of the screen and tap he notification icon .

•You can set custom ring tones when you add or edit a contact in the Contacts app.

•To set notifications for particular types of messages, on the home screen, swipe down from the top of the screen and tap Image Settings > Notifications > Applications.

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Where are my apps?

Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the BlackBerry World storefront, you can check if your old apps are available for download on the My World screen or find new

STRICTLYapps.

How do I edit or move text?

There is no trackpad or trackball on your BlackBerry 10 device. ou can use the touch screen to select, cut, copy, and paste text or move the cursor.

Select text

Touch and hold a character or word.

•To cancel your selection, tap anywhere on the screen.

•To change your text selection, drag the handles.

	Text field showing selected text with handles.
	CONFIDENTIAL
Move text
1.	Touch and hold your finger on a word or in a text field.
2.	Release your finger from the screen.
3.	Tap an option.

Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to avoid selecting it.

Menu showing the cut, copy, select all, and share icons.

Move the cursor

1.Tap a word or text field to show the cursor.

2.Do any of the following:

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•To move the cursor to another spot, drag the circle.

•To move the cursor one character at a time, tap the top, bottom, left or right of the circle.

Tip: Make sure that you place your finger on the outer part of the circle so that you can still see the cursor.

Screen showing the cursor inserted between two characters.

STRICTLYWhere are my tasks, memos, and voice notes?

• If you used BlackBerry ink to transfer the files from your old BlackBerry device to your new device, your tasks, memos, and voice notes should be in the new BlackBerry Remember app.

•If you previously used tasks in BBM Groups, you still have access to those tasks in BBM.

Where do I find my files?

You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a work space and a personal space. The separate spaces help you to avoid accidentally copying work data into a personal app, or displaying confidential work data during a BBM Video chat. To switch between your work space and personal space, drag your finger down on the middle of the home screen and tap Personal or Work.

Where can I find my device info and passwords?

WhereCONFIDENTIALcan I find my PIN?

In BBM, tap your profile picture. On your profile page, your P appears under your barcode. In an email or text message, you can also type mypin to display your P N.

How do I find my own phone number?

On the home screen, tap the The Phone icon icon. n the Calls or Contact view, in the center of the screen, swipe down, and your phone number appears at the top of the screen. In an email or text message, you can also type mynumber to display your phone number.

Where is Password Keeper?

You can download the Password Keeper app from the BlackBerry World storefront. f you used BlackBerry Link or a media card to transfer data from your old BlackBerry device, you can restore your Password Keeper passwords after you download and open the Password Keeper app.

Where can I find details about my device software version and hardware?

On the home screen, swipe down from the top of the screen. ap mage Settings > bout. o change the type of information displayed, tap an option in the drop-down list.

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In a message, note, or task, you can type myver followed by a space, to see your device model and the BlackBerry 10 OS version it is running. his feature might not be supported by your input language.

How do I search?

If you want to find something on your BlackBerry device, such as a message, a song, or an app, or if you want to search the STRICTLYInternet, you can say or type your search in the BlackBerry Assistant. o open the BlackBerry Assistant, on the home

screen, tap The BlackBerry Assistant icon .

What is BlackBerry ink?

BlackBerry Link is software that you can install on your computer to link data, media files, and applications on your BlackBerry device to your desktop computer.

BlackBerry Link is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device.

To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac option.

Notification icons

The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you

have a new item, the The New item icon indicator appears on the notification icon. You can peek at your notifications by
CONFIDENTIAL
sliding your finger up from the bottom of the screen from anywhere on your BlackBerry device.
Icon	Description
The email message icon	Email message
The text message icon	Text message
The BBM message icon	BBM message
The Facebook message	Facebook message
icon
The Twitter message icon	Twitter message
The LinkedIn message icon	LinkedIn message
The phone call icon	Phone call
The voice mail message	Voice mail message
icon

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Icon	Description
The notification message	Notification messages from apps and services such as BlackBerry World
icon

	Menu icons
STRICTLY
	Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to
	avoid selecting it.
	Here's a description of the most common menu icons:
	Icon	Description
	The More actions icon	Open a menu of actions
	The More tabs icon	Open a list of ways to navigate or filter information
	The Compose icon	Compose a message
	The Attachments icon	View attachments
	The Share icon	Share an item, such as a picture, with someone
	The Reply icon	Reply to an email
	The Reply All icon	Reply to all recipients of an email
	CONFIDENTIAL
	The Forward icon	Forward an email
	The Voice Note icon	Record a voice note
	The New Entry icon	Add a new entry in the Remember app and the Calendar app

Setting up your device

To set up your BlackBerry 10 device, you need a nano SIM card. If you don't have a SIM card or don't have the right type of SIM card, contact your service provider.

If you want more storage for pictures, videos, music, and documents, insert a media card (microSD card).

When you're ready, open the Setup app. This app helps you transfer content from your old device, and add your email, BBM, instant messaging, and social networking accounts.

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Insert the IM card

Depending on your service provider and where you purchased your BlackBerry device, the SIM card might already be inserted.

STRICTLY
1.	Locate the SIM tray on the left side of the device.
2.	Push the tip of the tool provided in the box that your device came in, or a paper clip, into the hole to release the tray.
3.	Pull out the tray.
4.	With the metal contacts facing away from you, place the nano S M card in the tray.

BlackBerry device showing where to insert the nano SIM card.

5.Push the tray into the slot.

Insert a media card

1.Locate the SD tray on the left side of the device.

2.Push the tip of the tool provided in the box that your device came in, or a paper clip, into the hole to release the tray.

3.Pull out the tray.

4.With the metal contacts facing away from you, place the media card (microSD card) in the tray.

5. CONFIDENTIALPush the tray into the slot. BlackBerry device showing where to insert the media card.

Set up your device using the Setup app

If your device is connected to a mobile network or a Wi-Fi network, you can use the Setup app to do any of the following:

• Add your email, BBM, instant messaging, and social networking accounts

• Set up your payment options for purchases you make from the BlackBerry World storefront

• Learn how to transfer content from your old device

•Customize your device settings

The Setup app prompts you to enter an existing BlackBerry ID or create a new one. f you are not sure whether you already have a BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid.

To open the Setup app, on the home screen, tap The Setup icon .

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Using gestures

Take a moment to find out how to navigate your BlackBerry device using touch screen gestures. You can also learn

STRICTLYgestures to help you do things more quickly and extend battery life.

Move around the home screen

To become familiar with the home screen, try using the following gestures.

1.To get back to the home screen at any time, swipe up from the bottom of the screen.

BlackBerry device showing a directional arrow starting from below the bottom of the screen and moving upward. Shows the gesture to get back to the home screen.

2.To see your messages in the BlackBerry Hub, slide your finger from left to right.

BlackBerry device showing a directional arrow moving to the right. Shows the gesture to move between your apps and the BlackBerry Hub.

3.To see the apps that are open (if any), slide your finger from right to left. To see all your apps, continue sliding your finger from right to left.

Peek at the BlackBerry Hub

To see your messages, you can peek at the BlackBerry Hub, or open it, from anywhere on your BlackBerry device. From the bottom of the screen, slide your finger up and to the right.

BlackBerry device showing a directional arrow starting from below the screen and moving in an arc toward the right side of the screen. Shows the gesture to view the BlackBerry Hub.

BlackBerry device showing a directional arrow moving to the left. Shows the gesture to move between the CONFIDENTIALBlackBerry Hub and your apps.

Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. o go back to what you were doing, slide your finger back down.

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Show the menus

You can find features, options, and help by exploring the menus.

STRICTLYDo any of the following:

• To see more actions that you can perform in an app, tap he more actions icon or The more tabs icon .

BlackBerry device showing a tap on the More icon in the lower-right corner of the screen. Shows the gesture to see more actions.

•To see more actions for a specific item, such as a song or picture, touch and hold the item.

Tip: To see the names of the icons that appear on the right side of the screen, touch and hold the icon. Slide your finger off the icon to avoid selecting it.

•To find the settings and help for an app, swipe down from the top of the screen.

•To find the settings for the device, swipe down from the top of screen.

Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen.

BlackBerry device showing a directional arrow starting from above the top of the screen and moving downward. Shows the gesture to see the settings and help.

BlackBerry device showing two directional arrows starting from above the top of the screen and moving downward.

Shows the gesture to see the settings for the device from an app.

Slide your finger to scroll through a list, pan a webpage, or move between pictures.

Do any of the following:

ScrollCONFIDENTIALand move between items

• To scroll, slide your finger up and down.

BlackBerry device showing a directional arrow moving upward. Shows the gesture to scroll.

• To move between the BlackBerry Hub and your apps, slide your finger left and right.

BlackBerry device showing a directional arrow moving to the left. Shows the gesture to move between the BlackBerry Hub and your apps.

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Use a slider

If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll

through multiple pages, such as the pages of an eBook. STRICTLYOn the slider, drag the slider handle.

BlackBerry device showing a directional arrow moving to the right. Shows the gesture to progress through a file.

Select items

Do any of the following:

•To select an item, simply tap it. If the item can be opened, it opens.

•To highlight an item without opening it, touch and hold the item.

•To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap The select more icon and tap more items. To clear an item, tap it again.

BlackBerry device showing a tap on an item. Shows the gesture to select an item.

ZoomCONFIDENTIALin to or zoom out from the screen

If you want to see an image in more detail, or if you're having trouble reading words that are too small, you can magnify the screen by zooming in. To see more of the screen, zoom out.

Do any of the following:

• To zoom in, slide your fingers apart.

BlackBerry device showing two directional arrows moving apart from each other. Shows the gesture to zoom in.

• To zoom out, slide your fingers together.

BlackBerry device showing two directional arrows moving toward each other. Shows the gesture to zoom out.

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Advanced interactions

If you’re looking for ways to do things more quickly or to extend battery life, consider using the following gestures:

• Lift to wake gesture STRICTLY• Flip to mute gesture

• Flip to save power gesture

Lift to wake

If you turn on this feature and pick up your device from a flat surface, your BlackBerry device wakes up automatically. You don’t have to press the Power/ ock key or swipe up from the bottom of the screen. You can start using your device immediately.

BlackBerry device showing the device being picked up from a flat surface. Shows the gesture to wake up your device.

To turn on this feature, tap Image Settings > Advanced Interaction. Turn on the Lift to wake switch.

Flip to mute

If you turn on this feature and receive a call, but it isn’t a convenient time for you to respond, you can turn your device

To turn on this feature, tap Image Settings > Advanced nteraction. Turn on the lip to mute switch.

facedown to silence the ring tone or vibration. You still receive a notification of the missed call. CONFIDENTIALBlackBerry device showing the device being turned facedown. Shows the gesture to silence a ring tone or vibration.

Flip to save power

By default, this feature is on. When you place your device facedown on a flat surface, your device goes into standby mode to extend battery life. You still receive notifications for incoming calls, messages, and alarms.

BlackBerry device showing the device being turned facedown on a flat surface. Shows the gesture to extend battery life. To turn off this feature, tap Image Settings > Advanced Interaction. urn off the Flip to save power switch.

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Personalizing your device

Learn how to personalize your device and make it uniquely yours. For example, you can change settings, download apps,

STRICTLYchange your ring tone, and set your wallpaper.

Related information

Customize your device settings,115

Customize your Quick Settings,115

Download and buy apps and games,202

Downloading and installing Android apps from the Amazon Appstore,204

Move an app icon or open app around the home screen,174

Change your notifications or ring tones,43

Change your font size,157

Set your wallpaper,158

Set an alarm,197

Bookmark a favorite webpage,217

Add a contact or number to your speed dial list,38

Add a signature to an email account,71

Find customer support

•blackberry.com/supportCONFIDENTIAL: Find self-help resources, such as manuals, knowledge base articles, and videos. Find answers or post questions on community forums. Share tips on social networks and BlackBerry blogs.

•blackberry.com/contact: Find information about who to call with questions about warranties, repairs, billing, or technical support.

or a BlackBerry device, there are several options that you can use to transfer your data.

Preparing to switch devices

Before you begin switching to your new BlackBerry 10 device, take a moment to make sure that you have completed the following checklist.

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•	Complete all of the instructions in the	etup app that opens the first time that your BlackBerry 10 device starts after you
	insert the battery.
•	If you have information saved to your	IM card, such as contact information, save the data to the storage space on your

previous device or your media card before you begin to switch devices.

•If you have any usernames or passwords saved on your previous device, such as your BlackBerry ID, consider temporarily writing this information down so that you have it when you're ready to add accounts to your new device.

STRICTLYSwitching from a BlackBerry device

When you switch from a BlackBerry device to a BlackBerry 10 device, several methods are available to transfer data. The transfer method you use depends on the types of data that you want to transfer and the version of device software that your previous device is running. he following table is designed to help you identify the best transfer method for you.

Transfer method	Data transferred		Requirements
Device Switch app	•	ontact info	• Device Switch app must be
	•	alendar entries		installed on both devices
	•	Pictures	• Both devices must be connected to
	•	Videos		the same Wi-Fi network
			• Previous device must be running
	•	Documents
				BlackBerry Device Software 5,
	•	otes
				BlackBerry 6
Media card	•	Music	•	Removable media card
	•	Pictures	• Previous device must be running a
	•	Videos		version of BlackBerry 7
CONFIDENTIAL
	•	Alarm settings
	•	BBM contacts
	•	BlackBerry Browser bookmarks
		and folders
	• Text messages (SMS and MMS)
	•	Phone history
	•	Wireless connection profiles
BlackBerry Link	Data saved to the storage space on		• BlackBerry Link installed on a
	your previous device, including the
				computer
	following:
			•	Computer
	•	Contact info	•	USB cable
	•	Music	• Previous device must be running
	•	Pictures		BlackBerry Device Software 5.0 or
	•	Videos		later
	•	Calendar entries
	•	Settings

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	Transfer method	Data transferred		Requirements
		•	Phone history
		•	Fonts
		•	asks and memos
		•	BBM contacts
STRICTLY• Password Keeper entries
		•	BlackBerry Browser bookmarks
			and folders
		• Alarm and clock settings
		• ext messages (SMS and MMS)
	SIM card	•	ontact info	• SIM card

• Previous device must be running BlackBerry 10 or later

Back up your device data

Using a computer and BlackBerry Link, you can back up and restore most of the data on your BlackBerry device. You can back up your settings, phone history, fonts, saved searches, messages, organizer data, browser bookmarks, and media files.

You should regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

Note:CONFIDENTIALIf your device is activated on an Enterprise Mobility Management solution from BlackBerry, contact your administrator to verify if you are able to back up and restore your device data.

See which version of device software is installed on your previous device

If you're switching from a BlackBerry device, to see which version of software is installed on your previous device, on the home screen of your previous device, do one of the following:

• Click Options > About.

• Click Options > Device > About Device Versions.

Switching from a device running BlackBerry Device Software 5 or BlackBerry 6

If you're transferring data from a device running BlackBerry Device Software 5 or BlackBerry 6, several data transfer methods are available to you.

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•Use BlackBerry Link on your computer

• Download and use the Device witch app

•Add email accounts to your new device

Switching from a device running BlackBerry 7

STRICTLYIf you're transferring data from a BlackBerry device running a version of BlackBerry 7, the following data transfer methods are available to you.

• Use BlackBerry Link on your computer

• Download and use the Device Switch app

• Use a media card

• Add email accounts to your new device

Switching from a BlackBerry 10 device

If you're transferring data from a BlackBerry 10 device to a new BlackBerry 10 device, the following data transfer methods are available to you.

•Use BlackBerry Link on your computer

•Use a SIM card

•Add email accounts to your new device

Switching from an iPhone or Android device

videos from your iPhone or Android device. When you add your email accounts to your new device, you can sync the contact and calendar info to your new device.

If you'reCONFIDENTIALtransferring data from an iPhone or Android device to a BlackBerry 10 device, several data transfer methods are available to you. You can use the Device Switch app to transfer data, including contact info, calendar entries, pictures, and

Transfer data using the evice Switch app

You can use the Device Switch app to transfer data from a BlackBerry, an iPhone, or an Android device to your new BlackBerry 10 device.

In order to use the Device Switch app, both of your devices should be connected to the same Wi-Fi network.

1.On your BlackBerry 10 device, go to BlackBerry App World and download the Device Switch app.

2.On your previous device, go to BlackBerry App World and download the Device Switch app.

3.Connect both of your devices to the same Wi-Fi network.

4.To transfer your data, complete the on-screen instructions.

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Note: Only data saved locally on your device storage space is transferred. Any data that is wirelessly backed up or synchronized with an online account isn't transferred to your new device. Also, any information saved to your media card isn't transferred when you use the Device witch app.

Transfer data to a new device using a computer and

STRICTLYBlackBerry Link

You can use BlackBerry Link to transfer supported data and settings such as phone history, media files, browser bookmarks, and so on to your new BlackBerry 10 device. BlackBerry ink is designed to move the data in your personal space but not the data in your work space.

If your previous device is running any of the following versions of device software, you can use BlackBerry Link to transfer data:

•BlackBerry Device Software 5

•BlackBerry 6

•BlackBerry 7 or BlackBerry 7.1

•BlackBerry 10 or later

Only the data saved locally in your device storage space is transferred. Any data that is wirelessly backed up or synchronized with an online account isn't transferred to your new device.

1.On your computer, download and install BlackBerry Link from www.blackberry.com/BlackBerryLink.

2.Open BlackBerry Link.

3.Connect your current BlackBerry device to your computer using a USB cable.

4.CONFIDENTIALComplete the instructions on the screen.

5.When prompted, connect your new BlackBerry 10 device using a USB cable.

6.Complete the instructions on the screen. This

feature is designed to move the data in your personal space but not the data in your work space.

Only the data saved locally in your device storage space is transferred. ny data that is wirelessly backed up or synchronized with an online account isn't transferred to your new device.

1.On your previous device, click Setup > Device Switch.

2.Click Using a Media Card > Save Data.

3.Complete the instructions on the screen.

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4.When the backup is complete, remove the media card from your previous device and insert it into your BlackBerry 10 device.

5.	On your BlackBerry 10 device, on the home screen, tap he Setup icon > Device Switch .
6.	Complete the instructions on the screen.

Transfer contact info using a S M card
STRICTLY
1.	On your previous device, tap ontacts.
2.	Swipe down from the top of the screen.
3.	Tap The Settings icon .
4.	Under SIM Card, tap opy ontacts from Device to SIM ard.

5.When your contacts are copied to your SIM card, remove the SIM card and insert it into your new device.

6.On your new device, tap Contacts.

7.Swipe down from the top of the screen.

8.Tap The Settings icon .

9. Under SIM Card, tap Import ontacts from SIM ard.

Note: If you have BlackBerry Balance installed on your device, contact information saved in your work space may not be copied to your SIM card.

Add an email account to your new device

	CONFIDENTIAL
To transfer calendar and contact information that is associated with an email account, add that email account to your new
BlackBerry 10 device.
1.	On the home screen of your new device, swipe down from the top of the screen.
2. Tap Image Settings.
3.	Tap Accounts.
4.	Tap Email, Calendar and Contacts.
5.	Enter the email address for the account that you want to add.
6.	Tap Next.
7.	Enter the email account password.
8.	Tap Next.

After you add the email account, any calendar and contact information associated with that account is accessible on your new BlackBerry 10 device.

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After you switch devices

After you finish switching to your new BlackBerry 10 device, consider doing the following:

• If you have a media card, move it from your previous device to your new device. STRICTLY• Wipe your previous device to delete all of your data.

• Download apps from the BlackBerry World storefront.

• Explore the Help app on your new device and discover tips and tricks.

For information about returning your previous BlackBerry device for recycling and safe disposal, visit www.blackberry.com/ recycling. The recycling and trade-up program is only available in certain areas.

Add accounts to your new device

After you transfer data from your previous device, you can add your social networking accounts to your new BlackBerry 10 device.

1.On the home screen, swipe down from the top of the screen.

2.Tap Image Settings.

3.	Tap Accounts.
4.	Tap Facebook, Twitter, LinkedIn, or Evernote.
5.	Enter your account information.
6.	If necessary, change any sync settings.
7.	Tap Done. If necessary, tap Authorize.
	CONFIDENTIAL

Wipe your BlackBerry device to delete the data

After you transfer data to your new BlackBerry 10 device, consider deleting all of the data on your previous BlackBerry device. A security wipe is designed to permanently delete your data so it can't be recovered. This includes email accounts, downloaded apps, media files, documents, browser bookmarks, and settings.

When the security wipe is complete, your device turns off automatically. To turn on your device, press the Power/Lock key.

Devices running BlackBerry 7 or later

1.On the home screen of your previous device, click the Options app.

2.Click Security > Security Wipe.

3.Select all of the items that you want to delete.

4.Type blackberry.

5.Tap Wipe Data.

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Devices running BlackBerry 10 OS

1.On your previous device, swipe down from the top of the screen.

2.Tap Image ettings.

3.	Tap Security and Privacy > Security Wipe.
STRICTLY
4.	Type blackberry.
5.	Tap Delete Data.

If you're planning to give away or recycle your device, remember to also remove your SIM card and media card.

Download your apps from BlackBerry World

Apps and games that you buy can be downloaded again as many times as you want to on the same BlackBerry device, and on up to four additional devices without your having to pay for the items again.

1.On your new BlackBerry 10 device, tap BlackBerry World.

2.Enter your BlackBerry ID username and password.

3.Tap The More Tabs icon .

4. Tap My World > My Apps & Games. 5. Tap Available.

• To reinstall one app or game, tap The Reinstall icon next to the app or game that you want to install.

• To reinstall multiple apps and games, at the bottom of the screen, tap The More Actions icon > The Select More

icon . Tap the apps and games that you want to reinstall. Tap The Reinstall icon .

Troubleshooting:CONFIDENTIALDevice Switch

I can't switch my SIM card to my new BlackBerry 10 device

Some of the data from my previous device isn't on my new device

The type of device you transferred data from and the version of device software on your previous device determines what data can be transferred to your new device. For a list of the type of data that is transferred, visit www.blackberry.com/ deviceswitch.

Try any of the following:

•Check that your personal email accounts have been set up. Email accounts aren't transferred and need to be set up in the BlackBerry Hub on the device.

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•Check that your work email accounts have been set up. For a Microsoft Exchange ActiveSync email account on a

BlackBerry Enterprise erver, contact your administrator for the information required to activate the account.

• Look for memos and tasks in the BlackBerry emember app.

•Transfer apps by downloading them from the BlackBerry World storefront.

I can't transfer items using my media card

STRICTLYTry any of the following:

• Back up items from your media card to another source, such as your BlackBerry device built-in media storage or your desktop computer. Format your media card or purchase a new media card. Save the items that you backed up to the media card and then try transferring the items again.

• Use BlackBerry Link to transfer your info from one device to another. o download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerry ink and select the Windows or Mac option.

BlackBerry ID

A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry World storefront and download the apps when you switch devices. You should sign in with the same BlackBerry ID on all of your BlackBerry devices.

If you previously created a BlackBerry ID, you must use it when you set up your new device instead of creating a new BlackBerry ID. You can log in to both a tablet and smartphone using the same BlackBerry ID.

1.ToCONFIDENTIALcreate a new BlackBerry ID when you set up your BlackBerry device, on the BlackBerry ID screen, tap Create New.

2.Complete the instructions on the screen.Set up a new BlackBerry

Confirm your BlackBerry ID username

When you create a BlackBerry ID, you receive an email message that allows you to confirm the email address that you use as your BlackBerry ID. If you forget your BlackBerry ID password, you can reset it easily if you confirmed the email address that you use as your BlackBerry ID username.

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If you didn't confirm the email address that you use as your BlackBerry ID username when you created your BlackBerry ID, you can receive a new confirmation email message.

1.On the home screen, swipe down from the top of the screen.

2.Tap Image ettings > BlackBerry D.

3.	Tap Confirm. An email message is sent to the email address that you use as your BlackBerry ID.
STRICTLY
4.	Open the email message and follow the instructions on the screen.

Change your BlackBerry D password

1.On the home screen, swipe down from the top of the screen.

2.Tap Image Settings > BlackBerry ID.

3.Tap Change Password.

Change your BlackBerry ID information

You can change your username, screen name, first name, or last name.

1.On the home screen, swipe down from the top of the screen.

2.Tap Image Settings > BlackBerry ID.

3.Tap The edit icon .

Using your BlackBerry D to switch devices

When you switch to a new BlackBerry device, during setup, you will be prompted to enter your BlackBerry ID username and password. It's important to use the same BlackBerry that you used on your previous device, since many of your apps and settings are associated with your BlackBerry ID.

For instance, when you use your existing BlackBerry ID on your new device, you can reinstall apps that you downloaded on your previous device from the BlackBerry World storefront, if a version of that app exists for your new device.

UsingCONFIDENTIALyour BlackBerry ID on a new device

Find your BlackBerry ID on your old device

If you have previously created a BlackBerry ID and are switching to a new BlackBerry device, it's important to sign in using your existing BlackBerry ID, as many of your apps and settings are associated with it.

1.On the home screen of your old device, click Options.

2.Depending on your device, do one of the following:

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•Click hird Party Applications > BlackBerry ID.

•Click Device > BlackBerry ID.

•Click BlackBerry ID.

How do I reset my lost or forgotten BlackBerry ID STRICTLYpassword?

You can have the instructions about resetting your BlackBerry D password sent to the email address that you use as your BlackBerry ID username. For security reasons, your BlackBerry D password can't be reset for you.

Do one of the following:

•To reset your password on a computer, visit www.blackberry.com/blackberryid. Click Reset your password. Complete the instructions on the screen.

•To reset your password on your BlackBerry device, when you are prompted to sign in with your BlackBerry ID, click Forgot Password. Answer your security question and complete the instructions on the screen.

Once you have completed the steps above, you will receive a password reset email. If you complete the steps to reset your password on a computer, the password reset email can only be viewed on a computer and isn't delivered to your device. If you follow the steps to reset your password on your device, the password reset email will be delivered to your device.

Complete the instructions in the email to reset your BlackBerry ID password.

CONFIDENTIAL

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Phone and voice

	Phone
STRICTLY
	While on a call, you can switch between the speakerphone, headset, and handset; mute a call; or start a conference call by
	making another call. You can also open the dial pad, make notes while on a call, and move a call to BBM Video.
Phone icons
	Incoming calls
	Icon	Description
	Incoming call slider showing	To answer a call, touch and hold the circle and slide your finger to the left.
	a directional arrow moving
	from the center of the slider
	to the answer call icon on the
	left side of the slider. Shows
	the answer call gesture.
	CONFIDENTIAL
	Incoming call slider showing	To decline a call, touch and hold the circle and slide your finger to the right.
	a directional arrow moving
	from the center of the slider
	to the decline a call icon on
	the right side of the slider.
	Shows the decline a call
	gesture.
	The reply now icon	Send a message with the Reply ow feature.
	The silence ring tone icon	Silence the ring tone.
	During a call
	Icon	Description
	The speakerphone icon	Turn on the speakerphone
	The mute icon	Mute a call

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	Icon	Description
	The call notes icon	ake notes during a call
	The add calls icon	tart a conference call
	The dial pad icon	how the dial pad
	STRICTLY
	The merge calls icon	Merge calls to start a conference call
	The split calls icon	Split a conference call into multiple calls
	the BBM Video icon	Move a call to BBM Video

Making and receiving calls

Make a call

1.In the Phone app, tap The dialpad icon .

2.Dial a number.

3.Tap Call.

Tip: To make a call on the home screen, type a contact name or phone number. Tap all <name> or Call <number>.

Call a recent number or speed dial contact

1.CONFIDENTIALIn the Phone app, tap The Contacts icon .

2.Tap a contact.

3.If you have multiple phone numbers for a contact, tap the number that you want to call. For example, tap Home or

Mobile. with

Answer or decline a call

Do one of the following:

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1.

2.

3.

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• To answer a call, touch and hold the circle in the middle of the screen and slide your finger to the left. Release your
finger when the circle covers	he answer icon .
• To decline a call, touch and hold the circle in the middle of the screen and slide your finger to the right. Release your
finger when the circle covers	he decline icon .

Use Reply Now to send a message to a caller
You never have to excuse yourself from a meeting or conversation to answer the phone again. With the Reply Now feature,
STRICTLYReply Now message is sent as a BBM message. f the caller isn't a BBM contact, the Reply Now message is sent as a text
you can send a caller a brief message instead of answering an incoming call. By default, if the caller is a BBM contact, the
message. Depending on the recipient of the	eply Now message, additional text messaging charges might apply.
1. When you receive an incoming call, tap	he Reply Now text icon or he Reply Now BBM icon .

2.Do any of the following:

•To send one of the default Reply Now messages, tap a message.

•To compose a new message, tap ustom Message. ype a message and tap Send.

Silence the ring tone when you receive a call

If you receive a call while your sound or vibration notifications are turned on, you can quickly silence your ring tone and stop your device from vibrating. When you silence the ring tone, you can still answer or decline the call.

When you receive an incoming call, tap The silence ring tone icon .

Put a call on hold

Take notes during a call

WhileCONFIDENTIALon a call, press and hold The mute icon until Call Held appears on the screen.

While on a call, you can take notes that are saved as entries in BlackBerry Remember.

You can turn on the speakerphone before taking notes, so that your hands are free to use the keyboard.

While on a call, tap The notes icon .

Type your notes and include information such as a title, due date, and tags.

Tap Save.

Answering calls automatically

You can set up your BlackBerry device to automatically answer calls when you have a Bluetooth headset connected, or when you remove your device from a case or holster.

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Automatically answer or end a call using a case or holster

1.	In the Phone app, swipe down from the top of the screen.
2.	Tap ettings > Holster.
3.	Do any of the following:
	•	Turn on the Answer a all by emoving Device From Holster switch.
	•	Turn on the End all by Putting Device Back in Holster switch.
STRICTLY

Automatically answer a call when a Bluetooth headset is connected

1.In the Phone app, swipe down from the top of the screen.

2.Tap Settings > Bluetooth.

3. Turn on the Automatically Answer a all When onnected to a Headset switch.

When you turn on this feature and you have a Bluetooth headset connected to your BlackBerry device, your calls are automatically answered after 5 seconds.

Move a call from your headset to your device

When you have a headset connected to your BlackBerry device, incoming calls are automatically received on your headset. You can manually move the call back to the device.

To manually move the call back to your device, while on a call, tap Speaker > Handset.

Move a call to BBM Video

To moveCONFIDENTIALa call back to the headset, tap Speaker . Tap the name of your headset.

See who you're talking to by moving a call to BBM Video. To move a phone call to BBM Video, the person you're talking to must have access to BBM Video as well. If you try to start a BBM Video chat with someone who isn't a BBM contact, you are asked to add the person to BBM before you start your BBM Video chat.

While on a call, tap The BBM Video icon .

Start a conference call

1.While on a call, make or answer another call.

2.To merge the calls, tap Merge .

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Answer a second call while already on a call

1.If you're using the call waiting feature, when you receive a call while already on a call, you can do one of the following:

• To put the first call on hold and answer the second call, tap Hold Current Call. Touch and hold the circle in the

middle of the screen and slide your finger to the left. elease your finger when the circle covers The answer icon . STRICTLY• To end the first call and answer the second call, tap End urrent Call. Touch and hold the circle in the middle of

the screen and slide your finger to the left. elease your finger when the circle covers The answer icon . 2. If you put the first call on hold, to merge both calls and start a conference call, tap Merge .

To add more people to the conference call, repeat steps 1 and 2.

Make another call while already on a call

When you make another call while you're already on a call, your first call is automatically put on hold.

1.While on a call, tap The add call icon .

2.Do any of the following:

•Tap a phone number, name, or speed dial contact.

•Tap The Contacts icon . Tap a contact.

•Tap The dial pad icon . Dial a number.

3.To merge both calls and start a conference call, tap Merge .

1.CONFIDENTIALWhile in a conference call, to view the conference call participants, tap The more tabs icon > The down arrow .

2.Do one of the following:To add more people to the conference call, repeat steps 1 to 3.Add a contact or number to your speed dial list

There are two different speed dial lists that you can add contacts or numbers to. You can add a total of 12 contacts or numbers to the speed dial list at the top of the Calls screen. You can also add contacts or numbers to the keyboard speed dial list, so that you can dial a number by pressing and holding a single key on your keyboard. By default, your voicemail access number is included in your speed dial list.

1.In the Phone app, tap The Calls icon or The Contacts icon .

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1.

2.

3.

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2.Touch and hold a contact or phone number.

3. Tap The Add to peed Dial icon .

Add a contact to your keyboard speed dial list

STRICTLY
1.	In the Phone app, swipe down from the top of the screen.
2.	Tap The Settings icon > Keypress Speed Dial.
3.	Press the key on your keyboard that you want to associate with the contact.
4.	Tap the contact that you want to associate with the key on your keyboard.

To call a contact from your keyboard speed dial list, on the home screen, press and hold the key that you associated with the contact.

Delete a contact or number from your speed dial list on the Calls screen

1.In the Phone app, tap The Calls icon .

2.In your speed dial list, touch and hold a contact or number.

3.Tap The Delete icon .

Delete a contact from your keyboard speed dial list

1.	In the Phone app, swipe down from the top of the screen.
2.	Tap The Settings icon > Keypress Speed Dial.
	CONFIDENTIAL
3.	Touch and hold a contact or number.
4.	Tap The Delete icon .

Hide your speed dial list on the Calls screen

In the Phone app, tap The Calls icon .

Swipe down from the top of the screen.

Tap The Speed Dial icon .

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Call waiting, call forwarding, and call blocking

Block calls

STRICTLYWhen you block calls, you can block all incoming or all outgoing calls, and all incoming or all outgoing calls when roaming. Contact your wireless service provider for more info on blocking specific phone numbers. Depending on your wireless

service provider, this feature might not be supported.

1. In the Phone app, swipe down from the top of the screen.

2. Tap Settings > all Blocking.

3.Turn on any of the switches.

The first time that you turn on call blocking, you are prompted to create a password to lock your call blocking settings. To change your call blocking password, complete steps 1 and 2, and tap The change password icon .

Turn on or turn off call waiting

Depending on your wireless service provider, this feature might not be supported.

1.In the Phone app, swipe down from the top of the screen.

2.Tap Settings > Call Waiting.

3.Turn on or turn off Call Waiting.

2.CONFIDENTIALTap Settings > Call Forwarding.

3.Turn on any of the switches.

4.To change the number that your calls are forwarded to, tap the drop-down list under a switch and type a number.Phone options

Turn on Priority Calling

If you have multiple phone lines, you can make calls with the phone line you want using the Priority Calling feature. With Priority Calling, you can assign a phone line or app to use when you make calls.

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1.In the Phone app, swipe down from the top of the screen.

2. Tap the ettings icon > Priority Calling.

3.Turn on the Use Priority Calling switch.

To choose your phone line when you make a call, on the Calls screen, tap the Select Line drop-down list. To use a specific

phone line, tap a phone line. o automatically use your mobile line when you're connected to a mobile network, tap Use

STRICTLYthe Priority Line.

Change your default eply Now messages

You can select one of the three default Reply Now messages to send to a caller instead of answering an incoming call. You can change the default messages or compose a new Reply Now message.

1.In the Phone app, swipe down from the top of the screen.

2.Tap The Settings icon > Reply Now.

3.Tap the message you want to change.

4.Type a new Reply Now message.

To prevent the Reply Now icon from appearing when you receive an incoming call, turn off the Reply Now switch.

Show or hide your number on outgoing calls

Depending on your wireless service provider, this feature might not be supported.

1.	In the Phone app, swipe down from the top of the screen.
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2.	Tap Settings > Show my Number.
3.	Turn on the Allow My Number to Appear When Calling switch.
Adjust the bass and treble of your calls
1.	In the Phone app, swipe down from the top of the screen.
2.	Tap Settings > Call Audio.

Set a default area code or country code

You can use smart dialing to set a default area code and country code that is applied automatically to the phone numbers that you call, so that you don't have to dial the country code or area code when you make a call within your own country or area code.

1.In the Phone app, swipe down from the top of the screen.

2.Tap Settings > Smart Dialing.

•To change the default country code, tap Country Code. Tap a country.

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• To change the default area code, in the Area Code field, type an area code.

Tap any of the drop-down lists to change other smart dialing options.

Limit the phone numbers that you can call

STRICTLYWhen you set up and use fixed dialing numbers, you can only make calls and send text messages to the phone numbers that you added to the fixed dialing numbers list. For example, if you give your BlackBerry device to your child to use, you

can limit the phone numbers that your child can call. o use fixed dialing numbers, your service provider must set up your SIM card for this feature. Depending on your wireless service provider, this feature might not be supported.

1. In the Phone app, swipe down from the top of the screen.

2. Tap Settings > Fixed Dialing Numbers.

3.Turn on the Fixed Dialing Numbers switch.

4.Enter the SIM security code provided to you by your service provider.

5.Tap OK.

6.Tap Edit List.

7.Type a name and phone number.

View your call summary

If you're concerned about your wireless voice usage, you can monitor the time you have spent on the phone on the Call Summary screen.

1.	In the Phone app, swipe down from the top of the screen.
	CONFIDENTIAL	arrow
1.	In the Phone app, tap The Calls icon .
2.	Anywhere on the screen, touch and slide your finger down. Your phone number appears at the top of the screen.

Tip: To include your own phone number in a message to someone, in an email, a BBM message, or a text message, type mynumber followed by the space bar.

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Troubleshooting: Phone

I can’t put a call on hold to answer an incoming call

While on a call, if you answer an incoming call from a different app, your first call might be disconnected instead of being STRICTLYput on hold. For example, while on a phone call, if you answer an incoming BBM Voice call, your current phone call ends.

A message appears on your device to notify you that answering another call will end your current call.

Notifications and ring tones

You can personalize your BlackBerry device by customizing your notifications and ring tones. You can also turn off all notifications or set your notifications to vibrate. The Instant Previews and ock Screen Notifications features allow you to stay up-to-date and manage your inbox without having to leave the app that you're in when you receive your messages.

About notifications and ring tones

The global notification settings on your BlackBerry device work like a master switch that either turns on or turns off the customized notifications that are currently set for apps or contacts. ustomized contact notifications override customized app notifications. For example, if sound is turned off for the Phone app but is turned on in a customized notification for a

contact, the phone still rings when the contact calls you.

Hub. You can also turn on a Level 1 alert for specific messages so that you receive a custom notification for these messages.

If youCONFIDENTIALwant to customize how you receive priority messages in your BlackBerry Priority Hub, you can create a rule so that messages sent from specific accounts, with a specific subject, or with other criteria are sent to your BlackBerry Priority

Note: Level 1 alerts override existing notification settings.

Change your notifications or ring tones

In the Notifications settings, you can change the settings for your sounds, notifications, and ring tones. You can also set the volume level of the notifications, number of vibrations, and more.

1.On the home screen, swipe down from the top of the screen.

2.Tap Image Settings > Notifications.

3.To change your global notification settings, do any of the following:

•In the Mode drop-down list, tap a setting.

•Change the Sound, Vibrate, LED, Instant Previews, or Volume settings.

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How do I turn off all sounds and ring tones except for calls?

1.	On the home screen, swipe down from the top of the screen.
STRICTLY
2.	Tap Image Settings > Notifications.
3.	In the Mode drop-down list, tap Phone alls Only.

Tip: You can turn on the ring tone for calls while your BlackBerry device is in bedside mode. In the Clock app, swipe down from the top of the screen. ap he Settings icon . urn on the Phone alls in Bedside Mode switch.

Customize notifications for a contact

Notifications that you customize for contacts override notifications that you set for specific apps. For example, if sound is turned on for phone notifications for a contact but the sound is turned off for the phone, the phone still rings when the contact calls you.

1.On the home screen, swipe down from the top of the screen.

2.Tap Image Settings > Notifications.

3.	At the bottom of the Notifications screen, tap ontacts.
4.	Tap The customize for contact icon .
5.	Tap a contact.
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6.	Do any of the following:
	• Tap Phone Calls.
	• Tap Email Messages.
	• Tap BBM.
	• Tap Text Messages.
	• Tap Other Messaging, which includes apps like Facebook, Twitter, LinkedIn, and more.
7.	Change the Tone, Vibrate, LED, or Instant Previews settings.
8.	Tap The Back icon until the Contacts Notifications screen appears.

Contacts that you set customized notifications for are listed on the Contacts otifications screen.

Customize notifications for an app

1.On the home screen, swipe down from the top of the screen.

2.Tap Image Settings > Notifications.

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3.At the bottom of the Notifications screen, tap Applications.

4.Tap an application.

5.	Change the ound, one, Vibrate, LED, or Instant Previews settings.
6.	Tap The Back icon until the Notifications screen appears.

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Turn off all notifications and ring tones
1.	On the home screen, swipe down from the top of the screen.
2.	Tap Image Settings > Notifications.

3.In the Mode drop-down list, tap All Alerts Off.

Change the notification settings for Level 1 alerts

To change the notification settings for evel 1 alerts, in the BlackBerry Priority Hub settings you need to first add a rule and select the Enable Level 1 Alert check box on the Add Rule screen.

1.On the home screen, swipe down from the top of the screen.

2.Tap Image Settings > Notifications.

3.Under Customization, tap Level 1.

4.Do any of the following:

•Turn on the Sound, LED, or Instant Previews switch.

•Change the Tone or Vibrate settings.

Tip: To test the changes that you made to the Level 1 notification settings, at the bottom of the screen, tap The Try It icon .

You can use the Instant Previews feature to view previews of incoming email messages, BBM messages, text messages (SMS and MMS), and more from any application on your BlackBerry device.

ViewCONFIDENTIALand respond to nstant Previews

When a preview appears at the top of the screen, do one of the following:

•To view the message in the BlackBerry Hub, tap the preview.

•To dismiss the preview, tap The dismiss icon .

•To ignore the preview, wait a few seconds until it disappears.

• To reply to a BBM message or text message without leaving the app that you're currently in, tap he Reply icon .

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Turn off Instant Previews

By default, the Instant Previews feature is turned on.

1.	On the home screen, swipe down from the top of the screen.
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2.	Tap Image Settings > Notifications.
3.	Turn off the Instant Previews switch.

Tip: For some apps, you can change your notification settings to only display the priority messages in an app as Instant Previews. On the Notifications settings screen, tap an application. n the Instant Previews drop-down list, tap Priority Only.

Respond directly to Instant Previews

You can use the Instant Previews feature to reply to your BBM messages and text messages (SMS and MMS) without leaving the app that you're currently in.

While you're responding to a preview, incoming messages outside of the current conversation aren't displayed as Instant Previews notifications.

1.To respond to Instant Previews, tap The Reply icon .

2.Press any key on the keyboard.

3.
4.	Type your message.
5.	Press The Enter key .
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About Lock Screen otifications

You can use the Lock Screen Notifications feature to view the first few lines of your most recent email messages, BBM messages, text messages, and more on your BlackBerry device without having to unlock it.

Turn off Lock Screen Notifications

By default, Lock Screen notifications are turned on.

1. On the home screen, swipe down from the top of the screen.

2.Tap Image Settings > Security and Privacy > Lock Screen.

3.Turn off the Lock Screen Notifications switch.

View Lock Screen Notifications

1.To unlock your BlackBerry device, swipe up from the bottom of the screen to the middle of the screen.

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2.	To view the Lock		creen Notifications, tap the notification icon.

Tip: To collapse the Lock creen Notifications view so that only the notification icons are visible, swipe left or tap an icon.

Set your screen to turn on for new notifications

You can set your BlackBerry device to turn on when you receive notifications.

STRICTLY
1.	On the home screen, swipe down from the top of the screen.
2.	Tap Image Settings > Security and Privacy > ock Screen.

3.Turn on the Turn on Screen for New Notifications switch.

Set Lock Screen Notifications to only display the sender info

You can set your BlackBerry device to only display the sender information in ock Screen Notifications and to hide the subject and message content.

1.On the home screen, swipe down from the top of the screen.

2.Tap Image Settings > Security and Privacy > Lock Screen.

3.Turn on the Show Sender Only switch.

Troubleshooting: Notifications and ring tones

If the notifications and ring tones on your BlackBerry device aren't functioning in the way that you expect them to, consult

•OnCONFIDENTIALthe home screen, swipe down from the top of the screen. Verify that Silent Mode isn't turned on.

•If you created a custom alert for a contact, in the Contacts app, tap a contact. Verify that the Volume setting isn't set to

Silent and that the Vibration setting isn't set to Off.My device doesn't display Instant Previews

If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work space won't be displayed as Instant Previews.

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My device doesn't display Lock creen Notifications

If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work space won't be displayed as Lock creen Notifications when your work space is locked.

STRICTLYVoicemail

Depending on your service provider, there are two different types of voicemail available on your BlackBerry device: standard voicemail and a visual voicemail service.

With standard voicemail, you can set up your voicemail access number and password, so you can quickly call in to your voicemail service from the Calls screen in the Phone app.

If you subscribe to a visual voicemail service, you can view a list of your voicemail messages, play your voicemail messages, and change various voicemail settings from your BlackBerry device, without having to call in to your voicemail service. Depending on the features your service provider supports, your voicemail messages can be automatically downloaded to your device and you can pause, fast-forward, or rewind the voicemail message as you listen to it. You can also forward a voicemail message, send a reply to the person who left you a voicemail message, or delete a voicemail message from within the Phone app or the BlackBerry Hub.

Your service provider might automatically delete messages after a certain period of time. If you don't want a message to get automatically deleted, you can save it to your device.

Depending on your country or region, a visual voicemail service might not be available. You need to subscribe to a visual voicemail service to access the features. Contact your service provider to subscribe.

	CONFIDENTIAL
Set up your voicemail
Depending on your wireless service provider, this feature might not be supported.
1.	In the Phone app, swipe down from the top of the screen.
2. Tap Settings > Voicemail.
3.	Type your voicemail access number and password.

After you have set up your voicemail, you can call your voice mail service from the Calls screen in the Phone app.

Using a visual voicemail service

Listen to a visual voicemail message

1.In the BlackBerry Hub or Phone app, tap a voicemail message.

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2.Tap The play icon .

Forward a visual voicemail message

1.	In the BlackBerry Hub or Phone app, touch and hold a voicemail message.
STRICTLYYour service provider's voicemail system might automatically delete messages after a certain period of time. If you don't
2.	Tap The share icon .

Save a visual voicemail message

want a message to get automatically deleted, you can save it to your device.

1.In the BlackBerry Hub, or the Phone app, touch and hold a voicemail message.

2.Tap Save.

Change your visual voicemail greeting

Your voicemail greeting is the outgoing message that a caller hears before leaving a voicemail message. Depending on your wireless service provider, this feature might not be supported.

1.In the Phone app, swipe down from the top of the screen.

2.Tap Settings .

3.Tap the Voice Mail icon > Change Voicemail Greeting.

4. In the Greeting drop-down list, do one of the following:
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•	To play your phone number as your voicemail greeting, tap Phone umber.
•	To play your name as your voicemail greeting, tap ame.

• To record a custom voicemail greeting, tap Personal Message.

Change your visual voicemail password

Depending on your wireless service provider, this feature might not be supported.

1. In the Phone app, swipe down from the top of the screen. 2. Tap Settings > Voice Mail .

3.Tap Change Password.

Prevent visual voicemail messages from downloading while you are roaming

Depending on your wireless service provider, this feature might not be supported.

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1.In the Phone app, swipe down from the top of the screen.

2.	Tap ettings > Voice Mail .
3.	Clear the International oaming check box.

Deactivate visual voicemail on your device

If you deactivate your visual voicemail service on your BlackBerry device, you must contact your wireless service provider to reactivate it. Depending on your wireless service provider, this feature might not be supported.

1.	In the Phone app, swipe down from the top of the screen.
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2.	Tap	Settings .
3.	Tap	Voice Mail > Deactivate.

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