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RBG40GW
User Manual
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Users Guide
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Users Guide
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BlackBerry RBG40GW User Manual

User Guide
BlackBerry 8820 Wireless Handheld
SWDT111691-111691-1117094956-001
Contents
BlackBerry basics ................................................................................................................................................................................................................................ 11
Switch applications ........................................................................................................................................................................................................................................ 11
Assign an application to a Convenience key .............................................................................................................................................................................................. 11
Set owner information ................................................................................................................................................................................................................................... 11
Create a link for a PIN ................................................................................................................................................................................................................................... 12
Expand a folder .............................................................................................................................................................................................................................................. 12
Collapse a folder ............................................................................................................................................................................................................................................ 12
BlackBerry basics shortcuts ......................................................................................................................................................................................................................... 12
No application opens when I press a Convenience key .......................................................................................................................................................................... 12
Shortcuts .............................................................................................................................................................................................................................................. 13
BlackBerry basics shortcuts ......................................................................................................................................................................................................................... 12
Phone shortcuts ............................................................................................................................................................................................................................................. 13
Message shortcuts ......................................................................................................................................................................................................................................... 13
Typing shortcuts ............................................................................................................................................................................................................................................ 14
Search shortcuts ............................................................................................................................................................................................................................................ 15
Attachment shortcuts ................................................................................................................................................................................................................................... 15
Browser shortcuts .......................................................................................................................................................................................................................................... 16
Media shortcuts ............................................................................................................................................................................................................................................. 16
Maps shortcuts ............................................................................................................................................................................................................................................... 17
Calendar shortcuts ........................................................................................................................................................................................................................................ 17
Phone basics .................................................................................................................................................................................................................................................. 19
Emergency calls ............................................................................................................................................................................................................................................. 21
Volume ............................................................................................................................................................................................................................................................. 21
Voice dialing .................................................................................................................................................................................................................................................. 22
Voice mail ....................................................................................................................................................................................................................................................... 23
Speed dial ...................................................................................................................................................................................................................................................... 24
Conference calls ............................................................................................................................................................................................................................................ 25
Caller ID ......................................................................................................................................................................................................................................................... 26
Call logs .......................................................................................................................................................................................................................................................... 27
Call waiting .................................................................................................................................................................................................................................................... 28
Call forwarding ............................................................................................................................................................................................................................................. 29
Call blocking .................................................................................................................................................................................................................................................. 30
Fixed dialing ................................................................................................................................................................................................................................................... 31
Smart dialing ................................................................................................................................................................................................................................................. 33
TTY support .................................................................................................................................................................................................................................................... 33
Phone settings ............................................................................................................................................................................................................................................... 34
Phone shortcuts ............................................................................................................................................................................................................................................. 13
Phone troubleshooting ................................................................................................................................................................................................................................ 36
Voice dialing ....................................................................................................................................................................................................................................... 22
Make a call using a voice command .......................................................................................................................................................................................................... 22
Dial an extension using a voice command ................................................................................................................................................................................................ 22
Use a headset ................................................................................................................................................................................................................................................ 20
Check your phone number using a voice command ................................................................................................................................................................................ 22
Check the wireless coverage level using a voice command ................................................................................................................................................................... 39
Check the battery power level using a voice command ......................................................................................................................................................................... 40
Set the voice dialing language ................................................................................................................................................................................................................... 22
Turn off choice lists for voice commands .................................................................................................................................................................................................. 22
Set the matching sensitivity level for voice commands .......................................................................................................................................................................... 23
Turn off voice prompts ................................................................................................................................................................................................................................. 23
Set playback options for voice dialing ....................................................................................................................................................................................................... 23
Improve voice recognition of numbers ...................................................................................................................................................................................................... 23
Voice dialing troubleshooting ..................................................................................................................................................................................................................... 41
Email messages .................................................................................................................................................................................................................................. 43
Email message basics ................................................................................................................................................................................................................................... 43
Email message folders ................................................................................................................................................................................................................................. 45
Sent messages .............................................................................................................................................................................................................................................. 46
Email message filters .................................................................................................................................................................................................................................... 47
Email message forwarding .......................................................................................................................................................................................................................... 50
Message settings ........................................................................................................................................................................................................................................... 51
Message list settings .................................................................................................................................................................................................................................... 53
Message shortcuts ......................................................................................................................................................................................................................................... 13
Message troubleshooting ............................................................................................................................................................................................................................ 56
PIN messages ..................................................................................................................................................................................................................................... 59
PIN message basics ..................................................................................................................................................................................................................................... 59
Sent messages .............................................................................................................................................................................................................................................. 46
Message list settings .................................................................................................................................................................................................................................... 53
Message shortcuts ......................................................................................................................................................................................................................................... 13
Message troubleshooting ............................................................................................................................................................................................................................ 56
SMS text messages ............................................................................................................................................................................................................................ 67
SMS text message basics ............................................................................................................................................................................................................................. 67
Sent messages .............................................................................................................................................................................................................................................. 46
Cell broadcasting .......................................................................................................................................................................................................................................... 70
Message settings ........................................................................................................................................................................................................................................... 51
Message list settings .................................................................................................................................................................................................................................... 53
Message shortcuts ......................................................................................................................................................................................................................................... 13
Message troubleshooting ............................................................................................................................................................................................................................ 56
MMS messages ................................................................................................................................................................................................................................... 79
MMS message basics ................................................................................................................................................................................................................................... 79
MMS message attachments ........................................................................................................................................................................................................................ 82
Message settings ........................................................................................................................................................................................................................................... 51
Message list settings .................................................................................................................................................................................................................................... 53
Message shortcuts ......................................................................................................................................................................................................................................... 13
Message troubleshooting ............................................................................................................................................................................................................................ 56
Typing ................................................................................................................................................................................................................................................... 91
Typing basics .................................................................................................................................................................................................................................................. 91
SureType technology .................................................................................................................................................................................................................................... 93
Word list ......................................................................................................................................................................................................................................................... 94
AutoText ......................................................................................................................................................................................................................................................... 96
Typing shortcuts ............................................................................................................................................................................................................................................ 14
Typing troubleshooting ............................................................................................................................................................................................................................... 98
Search .................................................................................................................................................................................................................................................. 99
About search ................................................................................................................................................................................................................................................. 99
Search for messages .................................................................................................................................................................................................................................... 99
Search criteria ............................................................................................................................................................................................................................................... 99
View a list of saved searches ..................................................................................................................................................................................................................... 100
Change a saved search .............................................................................................................................................................................................................................. 100
Delete a saved search ................................................................................................................................................................................................................................ 100
Search for messages by contact or subject ............................................................................................................................................................................................. 100
Search for text in a message, attachment, web page, or memo ............................................................................................................................................................ 45
Search for organizer data and messages that contain specific information ...................................................................................................................................... 101
Search shortcuts ............................................................................................................................................................................................................................................ 15
Attachments ...................................................................................................................................................................................................................................... 103
Attachment basics ....................................................................................................................................................................................................................................... 103
Document attachments ............................................................................................................................................................................................................................. 104
Spreadsheet attachments .......................................................................................................................................................................................................................... 105
Media attachments ..................................................................................................................................................................................................................................... 106
Presentation attachments ......................................................................................................................................................................................................................... 106
vCard contact attachments ....................................................................................................................................................................................................................... 107
Attachment shortcuts ................................................................................................................................................................................................................................... 15
Attachment troubleshooting ..................................................................................................................................................................................................................... 108
Synchronization ............................................................................................................................................................................................................................... 109
About synchronization ............................................................................................................................................................................................................................... 109
Wireless email reconciliation prerequisites ............................................................................................................................................................................................ 109
Reconcile email messages over the wireless network .......................................................................................................................................................................... 109
Delete email messages over the wireless network ................................................................................................................................................................................ 109
Wireless data synchronization prerequisites ........................................................................................................................................................................................... 110
Synchronize organizer data over the wireless network ......................................................................................................................................................................... 110
About synchronization conflicts ................................................................................................................................................................................................................ 110
Manage email reconciliation conflicts ...................................................................................................................................................................................................... 110
Manage data synchronization conflicts .................................................................................................................................................................................................... 111
About backing up and restoring device data ............................................................................................................................................................................................ 111
Wireless data restoration prerequisites ..................................................................................................................................................................................................... 111
Delete all device data ................................................................................................................................................................................................................................... 111
Empty the deleted items folder on your computer from your device .................................................................................................................................................... 111
Browser ............................................................................................................................................................................................................................................... 115
Browser basics .............................................................................................................................................................................................................................................. 115
Links, pictures, and web page addresses .................................................................................................................................................................................................. 117
Web page requests ...................................................................................................................................................................................................................................... 119
Bookmarks .................................................................................................................................................................................................................................................... 120
Web feeds ...................................................................................................................................................................................................................................................... 122
Browser settings .......................................................................................................................................................................................................................................... 124
Browser security .......................................................................................................................................................................................................................................... 126
Browser push ................................................................................................................................................................................................................................................ 128
Browser shortcuts .......................................................................................................................................................................................................................................... 16
Browser troubleshooting ............................................................................................................................................................................................................................ 130
Applications ....................................................................................................................................................................................................................................... 131
Add an application ....................................................................................................................................................................................................................................... 131
View properties for an application ............................................................................................................................................................................................................ 131
Delete a third-party application ................................................................................................................................................................................................................ 131
View the size of an application database ................................................................................................................................................................................................. 131
Application troubleshooting ....................................................................................................................................................................................................................... 131
Media .................................................................................................................................................................................................................................................. 133
Media files and folders ............................................................................................................................................................................................................................... 133
Media file management ............................................................................................................................................................................................................................. 135
Videos and pictures .................................................................................................................................................................................................................................... 136
Music and ring tones .................................................................................................................................................................................................................................. 139
Media card settings ..................................................................................................................................................................................................................................... 141
Media shortcuts ............................................................................................................................................................................................................................................. 16
Media troubleshooting ............................................................................................................................................................................................................................... 144
Contacts ............................................................................................................................................................................................................................................. 145
Contact basics ............................................................................................................................................................................................................................................. 145
Mailing lists .................................................................................................................................................................................................................................................. 147
Caller ID ......................................................................................................................................................................................................................................................... 26
Categories .................................................................................................................................................................................................................................................... 149
Address lookup ............................................................................................................................................................................................................................................ 150
SIM card phone book ................................................................................................................................................................................................................................... 151
Contact list settings .................................................................................................................................................................................................................................... 152
Contact troubleshooting ............................................................................................................................................................................................................................ 153
Calendar ............................................................................................................................................................................................................................................ 155
Calendar basics ........................................................................................................................................................................................................................................... 155
Meetings ....................................................................................................................................................................................................................................................... 157
Calendar settings ........................................................................................................................................................................................................................................ 158
Calendar shortcuts ........................................................................................................................................................................................................................................ 17
Calendar troubleshooting .......................................................................................................................................................................................................................... 160
Tasks .................................................................................................................................................................................................................................................... 161
Task basics .................................................................................................................................................................................................................................................... 161
Categories .................................................................................................................................................................................................................................................... 149
Task list settings .......................................................................................................................................................................................................................................... 164
Memo basics ................................................................................................................................................................................................................................................. 167
Categories .................................................................................................................................................................................................................................................... 149
Memo list settings ...................................................................................................................................................................................................................................... 169
Alarm ................................................................................................................................................................................................................................................... 171
About the alarm ............................................................................................................................................................................................................................................ 171
Set the alarm ................................................................................................................................................................................................................................................. 171
Silence the alarm .......................................................................................................................................................................................................................................... 171
Turn off the alarm ......................................................................................................................................................................................................................................... 171
Alarm troubleshooting ................................................................................................................................................................................................................................. 171
Calculator .......................................................................................................................................................................................................................................... 173
Use the calculator ....................................................................................................................................................................................................................................... 173
Convert a measurement ............................................................................................................................................................................................................................. 173
Bluetooth technology ...................................................................................................................................................................................................................... 175
Bluetooth technology basics ...................................................................................................................................................................................................................... 175
Bluetooth technology settings .................................................................................................................................................................................................................. 176
Bluetooth technology troubleshooting .................................................................................................................................................................................................... 178
Date and time .................................................................................................................................................................................................................................... 181
Get the date and time from the wireless network automatically ......................................................................................................................................................... 181
Notification profiles ........................................................................................................................................................................................................................ 183
Notification basics ...................................................................................................................................................................................................................................... 183
LED notification ........................................................................................................................................................................................................................................... 185
Custom notification .................................................................................................................................................................................................................................... 186
Notification profile troubleshooting ........................................................................................................................................................................................................ 188
BlackBerry Messenger ..................................................................................................................................................................................................................... 191
Contacts ........................................................................................................................................................................................................................................................ 191
Conversations .............................................................................................................................................................................................................................................. 193
Availability ................................................................................................................................................................................................................................................... 195
Display and keyboard ..................................................................................................................................................................................................................... 197
Backlighting ................................................................................................................................................................................................................................................. 197
Display settings ........................................................................................................................................................................................................................................... 198
Keyboard settings ....................................................................................................................................................................................................................................... 199
Themes ......................................................................................................................................................................................................................................................... 200
Display troubleshooting ............................................................................................................................................................................................................................. 201
Language ........................................................................................................................................................................................................................................... 203
Set the display language ........................................................................................................................................................................................................................... 203
Add or delete a display language ............................................................................................................................................................................................................ 203
About typing input languages .................................................................................................................................................................................................................. 203
Set the typing input language .................................................................................................................................................................................................................. 203
Turn off the shortcut for switching typing input languages ................................................................................................................................................................ 203
Set the voice dialing language ................................................................................................................................................................................................................... 22
Set display options for contacts ................................................................................................................................................................................................................ 153
Language troubleshooting ........................................................................................................................................................................................................................ 204
Wireless network coverage ........................................................................................................................................................................................................... 205
Find information about wireless coverage indicators ........................................................................................................................................................................... 205
Turn off a wireless connection ................................................................................................................................................................................................................ 205
Network connection indicators ................................................................................................................................................................................................................ 205
Turn on wireless coverage notification .................................................................................................................................................................................................... 186
Check the wireless coverage level using a voice command ................................................................................................................................................................... 39
About the preferred wireless network list .............................................................................................................................................................................................. 206
Add a wireless network to the preferred wireless network list ........................................................................................................................................................... 206
Change the order of preferred wireless networks ................................................................................................................................................................................. 207
Delete a wireless network from the preferred wireless network list .................................................................................................................................................. 207
Turn off data service ................................................................................................................................................................................................................................... 207
About roaming ............................................................................................................................................................................................................................................ 208
Switch wireless networks manually ......................................................................................................................................................................................................... 208
Verify the status of network connections and services ........................................................................................................................................................................ 208
Reference title ............................................................................................................................................................................................................................................ 208
Wi-Fi connection settings ......................................................................................................................................................................................................................... 209
Advanced Wi-Fi connection settings ......................................................................................................................................................................................................... 211
UMA connection settings ........................................................................................................................................................................................................................... 213
Wireless network coverage troubleshooting ........................................................................................................................................................................................... 213
Power and battery ............................................................................................................................................................................................................................ 215
Turn off your device .................................................................................................................................................................................................................................... 215
Set your device to turn on and turn off automatically ........................................................................................................................................................................... 215
Check the battery power level ................................................................................................................................................................................................................... 215
Check the battery power level using a voice command ......................................................................................................................................................................... 40
Reset the device .......................................................................................................................................................................................................................................... 215
Extend battery life ....................................................................................................................................................................................................................................... 215
About the SIM card phone book ................................................................................................................................................................................................................ 151
Load the SIM card phone book .................................................................................................................................................................................................................. 151
Add a contact to your SIM card ................................................................................................................................................................................................................ 151
Copy contacts from your SIM card to your address book ...................................................................................................................................................................... 151
Change a SIM card contact ....................................................................................................................................................................................................................... 152
Delete a SIM card contact .......................................................................................................................................................................................................................... 152
Store SMS text messages on your SIM card .............................................................................................................................................................................................. 72
About SIM card security ............................................................................................................................................................................................................................. 218
Protect your SIM card with a PIN code .................................................................................................................................................................................................... 219
Change the SIM card PIN code ................................................................................................................................................................................................................. 219
Security .............................................................................................................................................................................................................................................. 221
Security basics ............................................................................................................................................................................................................................................. 221
Encryption .................................................................................................................................................................................................................................................... 222
Password keeper ......................................................................................................................................................................................................................................... 223
Advanced security ...................................................................................................................................................................................................................................... 226
Smart cards .................................................................................................................................................................................................................................................. 227
VPN settings ................................................................................................................................................................................................................................................ 228
Software tokens .......................................................................................................................................................................................................................................... 229
Security troubleshooting ........................................................................................................................................................................................................................... 230
About permissions for third-party applications ...................................................................................................................................................................................... 231
Reset connection permissions for third-party applications ................................................................................................................................................................. 231
About direct Internet connections for third-party applications ........................................................................................................................................................... 231
Set up a direct Internet connection for a third-party application ....................................................................................................................................................... 231
Set permissions for a third-party application ......................................................................................................................................................................................... 231
Connection permissions for third-party applications ........................................................................................................................................................................... 232
Interaction permissions for third-party applications ............................................................................................................................................................................ 232
Data permissions for third-party applications ....................................................................................................................................................................................... 233
BrickBreaker ..................................................................................................................................................................................................................................... 235
About BrickBreaker .................................................................................................................................................................................................................................... 235
BrickBreaker capsules ................................................................................................................................................................................................................................ 235
BrickBreaker scoring .................................................................................................................................................................................................................................. 235
Play BrickBreaker ....................................................................................................................................................................................................................................... 236
Adjust the volume .......................................................................................................................................................................................................................................... 21
Set the paddle speed ................................................................................................................................................................................................................................. 236
Submit a score to the BrickBreaker high score web site ...................................................................................................................................................................... 236
Check the high scores on the BrickBreaker web site ............................................................................................................................................................................ 236
Service books .................................................................................................................................................................................................................................... 237
About service books .................................................................................................................................................................................................................................... 237
Accept a service book ................................................................................................................................................................................................................................ 237
Delete a service book ................................................................................................................................................................................................................................. 237
Troubleshooting .............................................................................................................................................................................................................................. 239
BlackBerry Basics troubleshooting .......................................................................................................................................................................................................... 239
Phone troubleshooting ................................................................................................................................................................................................................................ 36
Voice dialing troubleshooting ..................................................................................................................................................................................................................... 41
Message troubleshooting ............................................................................................................................................................................................................................ 56
Attachment troubleshooting ..................................................................................................................................................................................................................... 108
Browser troubleshooting ............................................................................................................................................................................................................................ 130
Media troubleshooting ............................................................................................................................................................................................................................... 144
Map troubleshooting .................................................................................................................................................................................................................................. 245
Contact troubleshooting ............................................................................................................................................................................................................................ 153
Calendar troubleshooting .......................................................................................................................................................................................................................... 160
Alarm troubleshooting ................................................................................................................................................................................................................................. 171
Bluetooth technology troubleshooting .................................................................................................................................................................................................... 178
Notification profile troubleshooting ........................................................................................................................................................................................................ 188
Display troubleshooting ............................................................................................................................................................................................................................. 201
Language troubleshooting ........................................................................................................................................................................................................................ 204
Wireless network coverage troubleshooting ........................................................................................................................................................................................... 213
Security troubleshooting ........................................................................................................................................................................................................................... 230
Diagnostic reports ...................................................................................................................................................................................................................................... 249
Legal notice ...................................................................................................................................................................................................................................... 253
RIM Confidential - Internal Use Only.
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RIM Confidential - Internal Use Only.
BlackBerry basics
Switch applications
1. In any application, press the Menu key.
2. Click Switch Application.
3. Perform one of the following actions:
• If the application that you want to switch to appears, highlight an application and press the Enter key.
• If the application that you want to switch to does not appear, highlight Home Screen and press the Enter key.
Assign an application to a Convenience key
Your BlackBerry® device has one Convenience key on the left side of the device. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key.
1. In the device options, click Screen/Keyboard.
2. Set the Convenience Key Opens field.
3. Press the Menu key.
4. Click Save.
Set owner information
1. In the device options, click Owner.
2. Type your contact information.
3. Press the Menu key.
4. Click Save.
Turn on standby mode
If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device. Hold the Mute key. To turn off standby mode, press the Mute key again.
About links
Links appear on your BlackBerry® device as underlined text. You can have links to various items such as phone numbers, web sites, and email addresses and can use these links to make calls, visit web sites, or start composing messages quickly.
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RIM Confidential - Internal Use Only.
Create a link for a PIN
When typing text, type pin: and the PIN.
Expand a folder
Click a folder with a plus sign (+) beside it.
Collapse a folder
Click a folder with a minus sign (-) beside it.
BlackBerry basics shortcuts
• To move the cursor, roll the trackball.
• To exit a screen or move back a page in the browser, press the Escape key.
• To move to a list item or menu item, type the first letter of the item.
• To select or clear a check box, press the Space key.
• To view available values in a field, press the Alt key.
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key.
• To return to the Home screen, press the End key.
• To switch between the active notification profile and the Vibrate notification profile, hold the Mute key.
• To turn on a theme or notification profile, highlight a theme or notification profile. Press the Space key.
• To delete a highlighted item, press the Backspace/Delete key.
No application opens when I press a Convenience key
Verify that you have not deleted the application that you assigned to the key. Assign a different application to the key.
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RIM Confidential - Internal Use Only.
Shortcuts
BlackBerry basics shortcuts
• To move the cursor, roll the trackball.
• To exit a screen or move back a page in the browser, press the Escape key.
• To move to a list item or menu item, type the first letter of the item.
• To select or clear a check box, press the Space key.
• To view available values in a field, press the Alt key.
• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key.
• To return to the Home screen, press the End key.
• To switch between the active notification profile and the Vibrate notification profile, hold the Mute key.
• To turn on a theme or notification profile, highlight a theme or notification profile. Press the Space key.
• To delete a highlighted item, press the Backspace/Delete key.
Phone shortcuts
• To answer a call, press the Send key.
• To insert a plus sign (+) when typing a phone number, hold 0.
• To add an extension to a phone number, press the Alt key and the X key. Type the extension number.
• To assign a speed dial number to a key, on the Home screen or in the phone, hold the key.
• To turn on the speakerphone during a call, press the Speakerphone key.
• To turn off the speakerphone during a call, press the Speakerphone key.
• To check your voice mail, hold 1.
• To type a letter in a phone number field, press the Alt key and the letter key.
• To move to the top of the Phone screen, press the Space key.
• To view the last phone number that you typed, press the Space key and the Enter key. Press the Send key to dial the number.
• To view your contact list in the phone, hold the Send key.
Message shortcuts
In a message
• To reply to a message, press R.
• To reply to all, press L.
• To forward a message, press F.
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RIM Confidential - Internal Use Only.
• To file a highlighted email message, press I.
• To view the email address of a contact, in a message, highlight the contact. Press Q. To view the display name again, press Q.
In a message list
• To open a highlighted message, press the Enter key.
• To compose a message from a message list, press C.
• To mark a message as opened or unopened, press the Alt key and U.
• To view received messages, press the Alt key and I.
• To view sent messages, press the Alt key and O.
• To view voice mail messages, press the Alt key and V.
• To view SMS text messages, press the Alt key and S.
• To view call logs, press the Alt key and P.
• To view all your messages again, press the Escape key.
Move around a message list
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
• To move to the top of a message list, press T.
• To move to the bottom of a message list, press B.
• To move to the next date, press N.
• To move to the previous date, press P.
• To move to the next unopened item, press U.
• To move to the next related message, press J.
• To move to the previous related message, press K.
Typing shortcuts
• To insert a period, press the Space key twice. The next letter is capitalized.
• To capitalize a letter, hold the letter key until the capitalized letter appears.
• To type the alternate character on a key, press the Alt key and the character key.
• To type an accented or special character, hold the letter key and roll the trackball to the left or right. For example, to type ü, hold U and roll the trackball to the left until ü appears. Release the letter key when the accented or special character appears.
• To type a number in a number field, press a number key. You do not need to press the Alt key.
• To type a number in a password field, hold the Alt key and press the number key.
• To turn on NUM lock, press the Alt key and the Left Shift key.
• To turn on CAP lock, press the Alt key and the Right Shift key.
• To turn off NUM lock or CAP lock, press the Shift key.
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RIM Confidential - Internal Use Only.
• To switch typing input languages, on the Language screen, verify that the Use Input Language Shortcut field is set to Yes. Hold the Alt key and press the Enter key. Continue to hold the Alt key and highlight a language. Release the Alt key.
Insert symbols
• To insert an at sign (@) or a period (.) in an email address field, press the Space key.
• To type a symbol, press the Symbol key. Type the letter that appears below the symbol.
Work with text
• To highlight a line of text, press the Shift key and roll the trackball.
• To highlight text character by character, hold the Shift key and roll the trackball left or right.
• To cancel a text selection, press the Escape key.
• To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.
• To copy highlighted text when typing, press the Alt key and click the trackball.
• To paste highlighted text when typing, press the Shift key and click the trackball.
Search shortcuts
• To search for a contact in a list of contacts, type the contact name or initials separated by a space.
• To search for text in a message or memo, press S.
• To search for text in an attachment or web page, press F.
• To search for text in a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. Press F.
Attachment shortcuts
• To search for text in an attachment, press F.
• To move to the last cursor position after closing and reopening an attachment, press G.
In a spreadsheet
• To move to a specific cell, press G.
• To view the content of a cell, press the Space key.
• To switch worksheets, press V. Highlight a worksheet. Press the Enter key.
• To view hidden columns or rows, press H.
• To hide the columns or rows again, press H.
In a presentation
• To switch presentation views, press M.
• To move to the next slide, press N.
• To move to the previous slide, press P.
• To move to the last cursor position after closing and reopening a presentation attachment, verify that you are viewing the presentation in text view or in text and slide view. Press G.
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RIM Confidential - Internal Use Only.
Browser shortcuts
• To insert a period (.) in the Go To dialog box, press the Space key.
• To insert a slash mark (/) in the Go To dialog box, press the Shift key and the Space key.
• To open the browser options, in the browser, press O.
• To stop loading a web page, press the Escape key.
• To hide the browser, press D.
• To close the browser, hold the Escape key.
On a web page
• To move to a specific web page, press G.
• To return to the home page, press H.
• To open the bookmark list, press K.
• To add a bookmark, press A.
• To view a list of web pages that you have visited recently, press I.
• To refresh a web page, press R.
• To view the address for a link, highlight a link. Press L.
• To view the address for a web page, press P.
• To load more pictures on a web page, press M.
• To load all pictures on a web page, press Q.
• To save a web page to a message list, press S.
• To follow a highlighted link, press the Enter key.
• To hide the banner, press U.
• To view the banner again, press U.
• To view a thumbnail version of a web page, press X. To return to the normal view, press any key.
Navigate a web page
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
• To move to the top of a web page, press T.
• To move to the bottom of a web page, press B.
Media shortcuts
• To pause a video or song, press the Mute key.
• To resume playing a video or song, press the Mute key.
• To rotate a picture, press R.
• To zoom in to a picture, press I.
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RIM Confidential - Internal Use Only.
• To zoom out from a picture, press O.
• To zoom to the original picture size, press W.
Maps shortcuts
• To zoom in to a map, press I.
• To zoom out from a map, press O.
• To view status information at the top of a map, press U.
• To hide status information at the top of a map, press U again.
Calendar shortcuts
For shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No.
• To schedule an appointment, press C.
• To change to Agenda view, press A.
• To change to Day view, press D.
• To change to Week view, press W.
• To change to Month view, press M.
• To move to the next day, week, or month, press the Space key.
• To move to the previous day, week, or month, press the Shift key and the Space key.
• To move to the current date, press T.
• To move to a specific date, press G.
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RIM Confidential - Internal Use Only.
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RIM Confidential - Internal Use Only.
Phone
Phone basics
Find your phone number
Open the phone. The My Number field displays your phone number.
Make a call
1. On the Home screen or in the phone, perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Highlight a contact or phone number.
2.
Press the
Answer a call
• To answer a call, click Answer.
• To end a current call and answer the incoming call, click Answer - Drop Current.
• To place a current call on hold and answer the incoming call, click Answer - Hold Current.
• To leave a conference call and answer the incoming call, click Answer - Drop All.
To end the call, press the End key.
key.
Ignore a call
Click Ignore.
Mute a call
During a call, press the Mute key. To turn mute off, press the Mute key again.
Place a call on hold
1. During a call, press the Menu key.
2. Click Hold.
To resume a call, press the Menu key. Click Resume.
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Turn on the speakerphone
During a call, press the Speakerphone key. To turn off the speakerphone, press the Speakerphone key again.
Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the safety and product information booklet for your device.
Dial using numbers or letters
When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.
• To type a number, press a number key.
• To type a letter, hold the Alt key. Press the letter key.
Switch applications during a call
1. During a call, press the Menu key.
2. Click Home Screen.
Note: If you switch to a different application and you want to end the call, press the End key.
Switch calls
1. During a call, if you receive another call, click Answer - Hold Current.
2. Click Swap.
Make a call when the device is locked
Verify that dialing from the Lock screen is turned on.
1. On the Lock screen, press the Enter key.
2. Click Place Call.
3. Perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Click a contact or phone number.
4. Press the Send key.
To end the call, press the End key.
Use a headset
You can purchase an optional headset to use with your BlackBerry® device.
• To answer a call, press the headset button.
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• To turn on mute during a call, press the headset button. To turn off mute, press the headset button again.
• To end a call, hold the headset button.
• To make a call using a voice command, hold the headset button. Say the command.
• To pause a song, press the headset button. To resume playing the song, press the headset button again.
For more information about using the headset, see the documentation that came with your headset.
Emergency calls
About emergency calls
Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If your device radio is turned off when you initiate an emergency call, your device is designed to turn on the radio and connect to the wireless network automatically. If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers.
You can only make emergency calls by typing official emergency access numbers (for example, 911 in North America or 112 in countries that are part of the European Union).
Make an emergency call
• If your keyboard or BlackBerry® device is unlocked, in the phone, type the emergency number. Press the Send key.
• If your keyboard or device is locked, press the Enter key. Click Emergency Call. Click Yes.
Volume
Adjust the volume
• To increase the volume, press the Volume Up key.
• To decrease the volume, press the Volume Down key.
Set the default volume for calls
1. In the phone, press the Menu key.
2. Click Options.
3. Click General Options.
4. Set the Default Call Volume field.
5. Press the Menu key.
6. Click Save.
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Voice dialing
Make a call using a voice command
If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry® device. You cannot make calls to emergency numbers using voice commands.
1. In the voice dialing application, wait for the sound.
2. Say "Call" and a contact name or phone number.
To end the call, press the End key.
Dial an extension using a voice command
Verify that you have set smart dialing options. You can dial extensions only within your company.
Say "Call extension" and the extension number.
Check your phone number using a voice command
1. In the voice dialing application, wait for the sound.
2. Say "Check my phone number."
Set the voice dialing language
Verify that your BlackBerry® Device Software supports multiple languages. For more information, contact your system administrator or wireless service provider.
1. In the device options, click Language.
2. Set the Voice Dialing Language field.
3. Press the Menu key.
4. Click Save.
Turn off choice lists for voice commands
1. In the device options, click Voice Dialing.
2. Set the Choice Lists field to Always Off.
3. Press the Menu key.
4. Click Save.
If your BlackBerry® device identifies more than one possible match to a voice command, your device selects the best match and dials the phone number automatically.
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Set the matching sensitivity level for voice commands
1. In the device options, click Voice Dialing.
2. Perform one of the following actions:
• To increase matches, set the Sensitivity field closer to Reject Less.
• To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More.
3. Press the Menu key.
4. Click Save.
Turn off voice prompts
1. In the voice dialing application, wait for the sound.
2. Say "Turn prompts off."
Set playback options for voice dialing
1. In the device options, click Voice Dialing.
2. Perform any of the following actions:
• To turn off playback for phone numbers, set the Digit Playback field to Disabled.
• To turn off playback for contacts, set the Name Playback field to Disabled.
• To set how quickly playback for contacts occurs, set the Name Playback Speed field.
• To set the playback volume for contacts, set the Name Playback Volume field.
3. Press the Menu key.
4. Click Save.
Improve voice recognition of numbers
1. In the device options, click Voice Dialing.
2. Press the Menu key.
3. Click Adapt Digits.
4. Complete the instructions on the screen.
Voice mail
Check your voice mail
Verify that you have a voice mail access number. Depending on your theme, you might be able to check your voice mail from the Home screen.
1. In the phone, press the Menu key.
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2. Click Call Voice Mail.
Set a voice mail access number
If your SIM card is set up for voice mail, the voice mail access number might already be available. Contact your wireless service provider for more information about voice mail for your SIM card.
1. In the phone, press the Menu key.
2. Click Options.
3. Click Voice Mail.
4. Type a voice mail access number and a password.
5. Press the Menu key.
6. Click Save.
Note: If your SIM card is not set up for voice mail, you can type the access number for a different voice mail system.
Speed dial
Make a call using speed dial
You can make a call using speed dial in the phone, on the Home screen, in a message list, or in an open message. Hold the key that you have assigned to the contact or phone number.
Assign a speed dial number to a key
1. In the phone, press the Menu key.
2. Click View Speed Dial List.
3. Click an unassigned key.
4. Click New Speed Dial.
5. Click a contact.
Change a speed dial number
1. In the phone, press the Menu key.
2. Click View Speed Dial List.
3. Click a contact or phone number.
4. Perform one of the following actions:
• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
• To assign the contact to a different speed dial key, click Move. Roll the trackball to move the contact to the new speed dial
key. Click the trackball.
• To delete the contact from the speed dial list, click Delete.
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Conference calls
Make a conference call
1. During a call, press the Send key.
2. Type a phone number or highlight a contact.
3. Press the Send key.
4. During the second call, press the Menu key.
5. Click Join.
Note: When you add more than two numbers to a conference call, place the conference call on hold before you call the next phone number or contact.
Create a phone number link for a conference call
1. Type a phone number for the conference call bridge.
2. Perform one of the following actions:
• Type X and the access code.
• Insert a pause or wait and type the access code.
Note: If you add a pause or wait when creating a phone number link for a conference call in a message, an appointment, or a meeting, type Tel: before the phone number for the conference call bridge. Do not type a space between Tel: and the phone number.
Speak privately with a contact during a conference call
1. During a conference call, press the Menu key.
2. Click Split Call.
Disconnect a contact from a conference call
1. During a conference call, press the Menu key.
2. Click Drop Call.
3. Click a contact.
Leave a conference call
1. During a conference call, press the Menu key.
2. Click Transfer.
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Caller ID
Add a caller ID picture for a contact
1. In the address book, highlight a contact.
2. Press the Menu key.
3. Click Add Picture.
4. Highlight a picture.
5. Press the Menu key.
6. Click Select.
7. Center the picture in the box.
8. Click the trackball.
9. Click Crop and Save.
Change the caller ID picture for a contact
1. When changing a contact, highlight the caller ID picture.
2. Press the Menu key.
3. Click Add Picture.
4. Highlight a picture.
5. Press the Menu key.
6. Click Select.
7. Center the picture in the box.
8. Press the Menu key.
9. Click Save.
Delete the caller ID picture for a contact
1. In the address book, highlight a contact.
2. Press the Menu key.
3. Click Edit.
4. Click the caller ID picture.
5. Click Delete Picture.
6. Click the trackball.
7. Click Save.
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Call logs
About call logs
Call logs include the date on which you called your contact, the phone number that you called, and the duration of the call. You can also add notes to your call logs. You can view call logs in the phone or, depending on how you set your call logging options, you can view call logs in a message list. Depending on your theme, missed calls might also appear on the Home screen.
Your BlackBerry® device stores call logs for 30 days.
View call logs in a message list
1. In the phone, press the Menu key.
2. Click Options.
3. Click Call Logging.
4. Select a call log type option.
To hide call logs in a message list, select the None option.
Add notes to a call log
1. In the phone, highlight a call log.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Add Notes.
6. Type call notes.
7. Click the trackball.
8. Click Save.
Change call log notes
1. In the phone, highlight a call log.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Edit Notes.
6. Change the call notes.
7. Click the trackball.
8. Click Save.
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Forward a call log
1. In the phone, highlight a call log.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Forward.
Delete call log notes
1. In the phone, highlight a call log.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Edit Notes.
6. Press the Menu key.
7. Click Clear Field.
8. Click the trackball.
9. Click Save.
Call waiting
Call waiting prerequisites
• Verify that your wireless service plan includes this service.
• Verify that your wireless service provider has set up your SIM card for this service.
Turn on call waiting
1. In the phone, press the Menu key.
2. Click Options.
3. Click Call Waiting.
4. Set the Call Waiting Enabled field to Yes.
5. Press the Menu key.
6. Click Save.
To turn off call waiting, set the Call Waiting Enabled field to No.
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