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BlackBerry 7130e
Version 4.1
User Guide
BlackBerry 7130e Model Number: RAV20CN
Last modified: 15 August 2005
Part number: SWD_X_HH(EN)-069.000
At the time of publication, this documentation is based on BlackBerry Handheld Software version 4.1.
Send us your comments on product documentation: https://www.blackberry.com/DocsFeedback.
©2005 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images, and symbols are the exclusive properties of Research In Motion Limited. RIM, Research In Motion, “Always On, Always Connected”, the “envelope in motion” symbol, and BlackBerry are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries.
The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Research In Motion Limited is under license. IBM, Lotus, Domino, and Lotus Notes are either registered trademarks or trademarks of International Business Machines Corporation in the United States, other countries, or both. JavaScript is a trademark of Sun Microsystems, Inc. in the United States and other countries. Microsoft, Outlook, PowerPoint, and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Novell and GroupWise are either registered trademarks or trademarks of Novell, Inc. in the United States and other countries. vCard and vCalendar are either registered trademarks or trademarks of the Internet Mail Consortium. All other brands, product names, company names, trademarks and service marks are the properties of their respective owners.
The BlackBerry device and/or associated software are protected by copyright, international treaties and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents
are registered or pending in various countries around the world. Visit www.rim.com/patents.shtml for a current listing of applicable patents.
This document is provided “as is” and Research In Motion Limited and its affiliated companies (“RIM”) assume no responsibility for any typographical, technical or other inaccuracies in this document. RIM reserves the right to periodically change information that is contained in this document; however, RIM makes no commitment to provide any such changes, updates, enhancements or other additions to this document to you in a timely manner or at all. RIM MAKES NO REPRESENTATIONS, WARRANTIES, CONDITIONS OR COVENANTS, EITHER EXPRESS OR IMPLIED (INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, MERCHANTABILITY, DURABILITY, TITLE, OR RELATED TO THE PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE REFERENCED HEREIN OR PERFORMANCE OF ANY SERVICES REFERENCED HEREIN). IN CONNECTION WITH YOUR USE OF THIS DOCUMENTATION, NEITHER RIM NOR ITS RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES OR CONSULTANTS SHALL BE LIABLE TO YOU FOR ANY DAMAGES WHATSOEVER BE THEY DIRECT, ECONOMIC, COMMERCIAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR INDIRECT DAMAGES, EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF BUSINESS REVENUE OR EARNINGS, LOST DATA, DAMAGES CAUSED BY DELAYS, LOST PROFITS, OR A FAILURE TO REALIZE EXPECTED SAVINGS.
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Licensed by QUALCOMM Incorporated under one or more of the following United States Patents and/or their counterparts in other nations:
4,901,307, 5,490,165, 5,056,109, 5,504,773, 5,101,501, 5,506,865, 5,109,390, 5,511,073, 5,228,054, 5,535,239, 5,267,261, 5,544,196, 5,267,262, 5,568,483, 5,337,338, 5,600,754, 5,414,796, 5,657,420, 5,416,797, 5,659,569, 5,710,784, 5,778,338
Research In Motion Limited
295 Phillip Street
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Canada
Published in Canada
Contents |
|
|
1 |
Enterprise activation ............................................................................................................................................... |
7 |
2 |
Phone........................................................................................................................................................................... |
9 |
3 |
Email messages ..................................................................................................................................................... |
17 |
4 |
PIN messages .......................................................................................................................................................... |
23 |
5 |
SMS messages......................................................................................................................................................... |
25 |
6 |
MMS messages ....................................................................................................................................................... |
27 |
7 |
Search........................................................................................................................................................................ |
31 |
8 |
Attachments ............................................................................................................................................................ |
33 |
9 |
Synchronizing data ................................................................................................................................................ |
37 |
10 |
Backing up and restoring device data.............................................................................................................. |
39 |
11 |
Typing........................................................................................................................................................................ |
41 |
12 |
Browser ..................................................................................................................................................................... |
45 |
13 |
Downloading ........................................................................................................................................................... |
49 |
14 |
Contacts.................................................................................................................................................................... |
51 |
15 |
Calendar ................................................................................................................................................................... |
55 |
16 |
Tasks.......................................................................................................................................................................... |
59 |
17 |
Memos....................................................................................................................................................................... |
61 |
18 |
Alarm......................................................................................................................................................................... |
63 |
19 |
Calculator................................................................................................................................................................. |
65 |
20 |
Bluetooth.................................................................................................................................................................. |
67 |
21 |
Date and time ......................................................................................................................................................... |
69 |
22 |
Profiles ...................................................................................................................................................................... |
71 |
23 |
Screen display ......................................................................................................................................................... |
75 |
24 |
Language.................................................................................................................................................................. |
77 |
25 |
Power and battery.................................................................................................................................................. |
79 |
26 |
Network coverage .................................................................................................................................................. |
81 |
27 |
Security ..................................................................................................................................................................... |
83 |
28 |
Third-party program control ................................................................................................................................ |
89 |
29 |
BrickBreaker ............................................................................................................................................................ |
93 |
30 |
Service books........................................................................................................................................................... |
95 |
31 |
Frequently asked questions................................................................................................................................. |
97 |
32 |
General — frequently asked questions.............................................................................................................. |
99 |
33 |
Phone — frequently asked questions.............................................................................................................. |
101 |
34 |
Email and PIN messages — frequently asked questions ........................................................................... |
103 |
35 |
SMS messages — frequently asked questions.............................................................................................. |
109 |
36 |
MMS messages — frequently asked questions ............................................................................................ |
111 |
37 |
Attachments — frequently asked questions ................................................................................................. |
113 |
38 |
Synchronization — frequently asked questions ........................................................................................... |
117 |
39 |
Browser — frequently asked questions .......................................................................................................... |
121 |
40 |
Contacts — frequently asked questions......................................................................................................... |
125 |
41 |
Calendar — frequently asked questions ........................................................................................................ |
127 |
42 |
Bluetooth — frequently asked questions....................................................................................................... |
129 |
43 |
Security — frequently asked questions .......................................................................................................... |
131 |
44 |
Shortcuts ............................................................................................................................................................... |
133 |
45 |
Legal notice .......................................................................................................................................................... |
135 |
|
Index....................................................................................................................................................................... |
137 |
1
Enterprise activation
About enterprise activation
Activate the device over the wireless network Verify activation status
About enterprise activation
Use the enterprise activation feature to integrate your BlackBerry® device with your corporate Microsoft® Outlook®, IBM® Lotus Notes®, or Novell® Groupwise® email account if you have access to a BlackBerry Enterprise Server™ version 4.0 or later. You can also use the enterprise activation feature to load or restore device data that is saved as part of an automatic wireless backup, personal information management synchronization, or wireless email reconciliation.
If you have access to a BlackBerry Enterprise Server version 4.0 or later, and Enterprise Activation does not appear in the device options, verify with your service provider that your device is provisioned for enterprise activation. If your device is provisioned for the service and the option does not appear, contact your system administrator.
If you do not have access to a BlackBerry Enterprise Server version 4.0 or later, see the printed documentation that accompanied your device for more information about integrating your device with an email account.
Activate the device over the wireless network
2.In the device options, click Advanced Options.
3.Click Enterprise Activation.
4.Type your corporate email address and the password provided to you by your system administrator.
5.Click the trackwheel.
6.Click Activate.
Note:
Limit the use of your BlackBerry® device until enterprise activation is complete.
Related topic
Why are some messages already on my device? (See page 104.)
Verify activation status
If the BlackBerry® device has not yet been activated, or you are upgrading your software, Enterprise Activation might appear on the Home screen. Click Enterprise Activation to check the activation status.
If Enterprise Activation does not appear on the Home screen, in the device options, click Enterprise Activation to check the activation status.
1.Verify that you are in a wireless coverage area and that your BlackBerry® device is connected to the wireless network.
User Guide
8
Phone
Find your phone number Make phone calls
Make emergency calls Turn on A-GPS support
Change the privacy setting for location-based services Acquire the GPS position of your device
Make calls using speed dial Check voice mail
Answer calls
Alternate between calls Mute calls
Adjust the phone volume Turn on and off speakerphone
Use other programs during calls Dial using letters
Make three-way calls
Assign speed dial numbers to keys Log calls
Forward calls
Set automatic volume control
Set default country and area codes Set corporate extension dialing Set voice mail options
Set the TTY option
Set the default call volume Set voice privacy change alert
2
Reset call timers
Phone shortcuts
Phone — frequently asked questions
Find your phone number
In the phone, the My Number field displays your phone number.
Make phone calls
On the Home screen, type a phone number. Press the Send key. To end the call, press the End key.
Notes:
Press the Send key on any screen to open the phone.
Select a contact, call log, or phone number link on any screen and press the Send key to make a call.
Related topics
Add pauses or waits (See page 53.)
Can I use the phone when the device or keyboard is locked? (See page 101.)
Make emergency calls
You should be able to make emergency calls even if your BlackBerry® device is locked. If your device is not connected to the wireless network, it should connect automatically when the emergency call is initiated.
To make an emergency call, perform one of the following actions:
•Unlocked keyboard or device: In the phone, type the emergency number. Press the Send key.
User Guide
•Locked keyboard or device: Click the trackwheel. Click Emergency Call. Click Yes.
Note:
Emergency calls can only be made to official emergency access numbers, for example 911 in North America.
Related topics
Turn on A-GPS support (See page 10.)
About Emergency Callback Mode (See page 11.)
About A-GPS support
Depending on your service provider, your BlackBerry® device might be enabled with Assisted Global Positioning System (A-GPS) support.
If your device is enabled with A-GPS support, an emergency operator should be able to estimate your location when you make an emergency call or when your device is in Emergency Callback Mode.
Turn on A-GPS support
In the device options, click Advanced Options. Perform one of the following actions:
•To turn on and off A-GPS support for emergencies, click Location Based Services. Set the GPS Services field to 911 Only/Location Off or Location Off/Location On (depending on your service provider).
•To enable an operator to estimate your location at other times (subject to A-GPS limitations), set the
GPS Services field to Location On.
Warning:
In an emergency, always provide detailed information about your location to the emergency operator. Because of certain limitations in A-GPS technology and emergency infrastructure, the emergency operator might not be able to estimate your location using only A-GPS information.
Related topics
About A-GPS support (See page 10.)
About Emergency Callback Mode (See page 11.)
About location-based services
The privacy setting for location-based services controls whether programs on your BlackBerry® device can use the GPS position of your device. For example, a program could use the GPS position of your device to give you driving directions. Contact your service provider for the availability of location-based services.
Change the privacy setting for location-based services
To set the privacy level for location-based services on your BlackBerry® device, in the device options, click
Advanced Options. Click Location Based Services.
Perform one of the following actions:
•To be prompted each time a location-based service program wants to use the GPS position of your device, set the Privacy Setting field to By Permission. Click the trackwheel. Click Save.
•To prevent location-based service programs from using the GPS position of your device, set the Privacy Setting field to Restricted. Click the trackwheel. Click Save.
•To allow location-based service programs to use the GPS position of your device, set the Privacy Setting field to Unrestricted. Click the trackwheel. Click Save.
Note:
If you set the privacy level for location-based services on your device to By Permission or Restricted, and you make an emergency call from your device, an emergency operator should still be able to estimate your approximate location (subject to A-GPS limitations).
10
Related topics
About location-based services (See page 10.)
Acquire the GPS position of your device (See page 11.)
2: Phone
Note:
To exit Emergency Callback Mode manually, click the trackwheel. Click Exit Emergency Callback Mode.
Acquire the GPS position of your device
Your BlackBerry® Global Positioning System (GPS) location is determined using information from GPS satellites, and it is expressed as a longitude and latitude. To acquire your BlackBerry satellite position, in the device options, click Advanced Options. Click Location Based Services. Click the trackwheel. Click
Refresh GPS.
Note:
If you cannot acquire your BlackBerry satellite position by clicking Refresh GPS, try again when your BlackBerry device is exposed to a wide area of open sky.
Related topics
About A-GPS support (See page 10.)
About location-based services (See page 10.)
Change the privacy setting for location-based services (See page 10.)
About Emergency Callback Mode
When you end an emergency call, the BlackBerry® device should enter Emergency Callback Mode. This mode enables the operator to call you back or determine your approximate location. Depending on your service provider, Emergency Callback Mode is active for five minutes or is canceled when you make a non-emergency call.
In Emergency Callback Mode, you cannot send and receive messages or browse web pages.
Your device exits Emergency Callback Mode at any time if you make a non-emergency call.
Make calls using speed dial
In the phone, hold the key that is assigned to the contact or phone number.
Note:
You can also use speed dial to make a phone call on the Home screen or in the messages list.
Related topics
Assign speed dial numbers to keys (See page 12.) Change speed dial numbers (See page 13.)
Check voice mail
In the phone, click the trackwheel. Click Call Voicemail.
Answer calls
To answer a call, click Answer. If you do not want to answer a call, click Ignore.
If you are already connected to a call and you receive another call, click Answer - Hold Current.
To end a call, press the End key.
Note:
You can also press the Send key to answer a call. If you are already connected to a call and you receive another call, press the Send key to place the current call on hold and answer the incoming call.
Related topics
Can I use the phone when the device or keyboard is locked? (See page 101.)
Use Bluetooth wireless technology during a call (See page 68.)
11
User Guide
Alternate between calls
During a call, if you receive an incoming call, click Answer - Hold Current. Click the trackwheel. Click Flash to alternate between calls.
Notes:
You must subscribe to a call waiting service to alternate between calls.
You can also press the Enter key to alternate between calls.
Mute calls
To mute a call, click the trackwheel. Click Mute. To turn mute off, click the trackwheel. Click Turn Mute Off.
Adjust the phone volume
To increase the volume, during a call, roll the trackwheel up. To decrease the volume, roll the trackwheel down.
Turn on and off speakerphone
To turn on speakerphone, during a call, click the trackwheel. Click Activate Speakerphone.
To turn off speakerphone, during a call, click the trackwheel. Click Activate Handset.
Warning:
Do not hold the BlackBerry® device near your ear while you use speakerphone. Hearing damage can occur. See the BlackBerry Safety Information Booklet for more information about using speakerphone safely.
Related topic
Use Bluetooth wireless technology during a call (See page 68.)
Use other programs during calls
To use other device programs during a call, click the trackwheel. Click Home Screen.
Dial using letters
To type letters when dialing a phone number, use the multi-tap input method. Hold the Alt key. To type the first letter on the key, press the key once. To type the second letter on the key, press the key twice.
Note:
When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.
Make three-way calls
1.During a call, click the trackwheel.
2.Click 3-Way Call.
3.Type a phone number or click a contact.
4.Press the Enter key twice.
5.During the second call, click the trackwheel.
6.Click Flash.
Notes:
The Active Call screen shows that you are only connected to the second contact even though you are connected to both calls.
To disconnect from the second contact, click the trackwheel. Click Flash.
Related topic
Can I make three-way calls? (See page 101.)
Assign speed dial numbers to keys
1.In the phone, click the trackwheel.
2.Click View Speed Dial List.
3.Click an unassigned key.
12
4.Click New Speed Dial.
5.Click a contact.
6.Click Add Speed Dial To <contact name>.
Note:
To assign a contact or phone number from the phone to a speed dial key, select a contact or phone number. Hold an unassigned key. Click OK.
Related topic
Change speed dial numbers (See page 13.)
Change speed dial numbers
In the phone, click the trackwheel. Click View Speed Dial List. Click a contact or phone number. Perform one of the following actions:
•To change the contact that is assigned to a speed dial key, click Edit. Click a new contact. Click Add Speed Dial To <contact name>.
•To assign the contact to a different speed dial key, click Move. Roll the trackwheel to move the contact. Click the trackwheel.
•To delete a contact from the speed dial list, click
Delete.
About call logs
Call logs appear when you open the phone. Missed call logs also appear in the messages list.
Log calls
To set whether call logs appear in the messages list, in the phone options, click Call Logging. Select the call log type that you want to appear in the messages list. Press the Space key.
If you do not want any call logs to appear in the messages list, select None. Press the Space key.
2: Phone
Related topics
About call logs
Manage call logs (See page 13.)
Can I set the phone to display frequently called numbers? (See page 102.)
How do I change how long messages and phone call logs remain in the messages list? (See page 106.)
Manage call logs
In the phone, or in the messages list, open a call log. Click the trackwheel. Perform one of the following actions:
•To add notes to the call log, click Add Notes.
•To edit call log notes, click Edit Notes.
•To forward call log notes, click Forward.
•To delete call log notes, in the open call log, click the trackwheel. Click Edit Notes. Click the trackwheel. Click Clear Field.
Forward calls
1.In the phone options, click Call Forwarding.
2.Click the type of calls to forward.
3.Click Do Not Forward or the current forwarding phone number.
4.Click Change Number.
5.Click a forwarding phone number.
6.Click the trackwheel.
7.Click Save.
Note:
Before you enable call forwarding, verify that your service provider supports this feature, and that you have call forwarding phone numbers added. Contact your service provider for more information.
13
User Guide
Related topics
Add call forwarding phone numbers (See page 14.) Delete call forwarding phone numbers (See page 14.) Can I use call forwarding? (See page 102.)
How do I edit the phone number to which my calls are forwarded? (See page 102.)
Set automatic volume control
In the phone options, click Enhanced Audio. Set the
Automatic Volume Control field. Click the trackwheel. Click Save.
Related topic
About automatic volume control (See page 14.)
Add call forwarding phone numbers
1.On the Call Forwarding screen, click a type of calls to forward.
2.Click New Number.
3.Type a phone number.
4.Press the Enter key.
5.Click the trackwheel.
6.Click Close.
Related topic
How do I edit the phone number to which my calls are forwarded? (See page 102.)
Delete call forwarding phone numbers
On the Call Forwarding screen, click the current call forwarding number. Click Edit Numbers. Click a phone number. Click Delete.
Related topic
How do I edit the phone number to which my calls are forwarded? (See page 102.)
About automatic volume control
Automatic volume control is designed to adjust the volume on your BlackBerry® device when you are using the phone in a noisy environment.
About smart dialing
You can specify default country and area codes so that any numbers that are specified as links, or any numbers in your address book that do not contain these codes, are dialed correctly.
If you call a corporation frequently, you can also set your smart-dialing options so that you do not have to type the main number for the corporation. To call a contact in the corporation, you only need to press the X key and type the extension number.
Set default country and area codes
1.In the phone options, click Smart Dialing.
2.Set the Country Code and Area Code fields.
3.In the National Number Length field, set the default length for phone numbers in your country.
4.Click the trackwheel.
5.Click Save.
Note:
When you calculate the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix.
Warning:
If you roam to another country and you change your smart-dialing options, phone numbers for contacts in your address book might not be dialed correctly.
14
Related topic
About smart dialing (See page 14.)
Set corporate extension dialing
1.In the phone options, click Smart Dialing.
2.In the Number field, type the main phone number for a corporation.
3.Set how long the BlackBerry® device waits before dialing an extension.
4.In the Extension Length field, set the default length for extensions.
5.Click the trackwheel.
6.Click Save.
Related topic
About smart dialing (See page 14.)
Set voice mail options
In the phone options, click Voicemail. Type a voice mail access number and any additional numbers, such as a password or extension. Click the trackwheel. Click
Save.
Notes:
If your BlackBerry® device is provisioned for voice mail, the voice mail access number might already appear on the screen. Contact your service provider for more information about voice mail for your device.
If your device is not provisioned for voice mail, you can type the access number for a different voice mail system.
About TTY
You can use text telephone (TTY) to make calls to, and receive calls from, other TTY devices. If you connect your BlackBerry® device to a TTY device, calls that you receive on your device are converted to text.
2: Phone
When TTY is enabled, an indicator appears in the device status section of the screen.
Note:
The TTY option is only available on some BlackBerry® devices. Contact your service provider for more information.
Set the TTY option
In the phone options, click TTY. Set the TTY Mode field. Click the trackwheel. Click Save.
Related topics
About TTY (See page 15.)
Can I use a TTY device with my device? (See page 102.)
About default call volume
You can specify a default volume level that is used for all calls, even if you adjusted the volume during a previous call.
Set the default call volume
In the phone options, click General Options. Set the Default Call Volume field. Click the trackwheel. Click
Save.
Related topic
About default call volume (See page 15.)
About voice privacy
Depending on your service provider, your BlackBerry® device might support a voice privacy service. Depending on the status of the wireless network, the voice privacy status might change during a phone call. If voice privacy is active, a small “P” icon appears on the Active Call screen and in the device status section of the screen.
15
User Guide
You can set whether you receive notification when there is a change in voice privacy service during a call.
Set voice privacy change alert
In the phone options, click Sounds. Set the Privacy Alert field. Click the trackwheel. Click Save.
Related topic
About voice privacy (See page 15.)
Reset call timers
1.In the phone, click the trackwheel.
2.Click Status.
3.Click Last Call or Total Calls.
4.Click Clear Timer.
5.Click the trackwheel.
6.Click Save.
Phone shortcuts
To open the phone, press the Send key. To end a call, press the End key.
To call a selected contact or phone number, press the
Send key.
To call a speed dial number, hold the assigned key.
To add an extension to a phone number, press the X key. Type the extension number.
To call your voice mail access number, hold 1.
To type a letter in a number field, hold the Alt key. To type the first letter on a key, press the letter key once. To type the second letter on a key, press the letter key twice.
To turn mute on and off during a call, press the exclamation point (!) key.
To turn speakerphone on and off during a call, press the period (.) key.
To change the volume during a call, roll the trackwheel.
To move to the top of the call log list in the phone, press the Space key.
To insert a wait when typing a phone number, press the exclamation point (!) key.
To insert a pause when typing a phone number, press the comma (,) key.
To insert a plus sign (+) when typing a phone number, hold 0.
16
3
Email messages
Open messages Send email messages Save draft messages
Add multiple contacts to a message Set the importance level
Resend sent messages Resend pending messages Manage messages
File messages
View filed messages
Delete multiple messages at one time Mark messages as opened or unopened Search the messages list
Save a copy of messages sent from the device Add an auto signature
Set an out-of-office reply Create filters
Set folder redirection Messages shortcuts
Email and PIN messages — frequently asked questions
Open messages
An unopened message appears in the messages list with a closed envelope icon. After you open the message, the closed envelope changes to an open envelope.
Note:
If your BlackBerry® device is integrated with more than one email account, you might be able to open messages from the message list for a specific email account.
Send email messages
1.In the messages list, click the trackwheel.
2.Click Compose Email.
3.In the To field, type an email address or a contact name.
4.Click the trackwheel.
5.Type a message.
6.Click the trackwheel.
7.Click Send.
Notes:
If a list of names appears as you type a contact name, click a name to add that contact to your message.
If your BlackBerry® device is integrated with more than one email account, you can select an account to send the message from. At the top of the message, in the Send Using field, press the Space key until the preferred email account appears. You might also be able to send messages from the message list for a specific email account.
Related topic
Search for contacts in your company address book (See page 53.)
User Guide
Save draft messages
To save a draft of a message, click the trackwheel. Click Save Draft.
Add multiple contacts to a message
To add multiple contacts to a message, in a blank To or CC field, type an email address, PIN number, or a contact name.
To add a blind carbon copy (BCC) recipient, click the trackwheel. Click Add Bcc.
To attach a contact to a message, click the trackwheel. Click Attach Address.
Set the importance level
1.When composing a message, click the trackwheel.
2.Click Options.
3.Set the Importance field to High or Low.
4.Click the trackwheel.
5.Click Save.
Resend sent messages
To change the text in a sent message and resend it, in the open message, click the trackwheel. Click Edit. Change the text. Send the message.
To change the recipient of a sent message and resend it, in the open message, click the trackwheel. Click Edit. Click a contact. Click Change Address. Click a new contact. Send the message.
To resend your message to the same contact, in the open message, click the trackwheel. Click Resend.
Resend pending messages
Messages that appear in the messages list with a clock icon are pending and should be resent automatically. To manually resend the message, in the open message, click the trackwheel. Click Resend. If your message cannot be sent after a period of time, you receive a message indicating that the message was not sent successfully.
Manage messages
Open a message. Click the trackwheel. Click one of the following menu items:
•Save
•Reply
•Forward
•Forward As
•Reply To All
•Delete
Notes:
To remove the original message from a reply, click the trackwheel. Click Delete Original Text.
If your BlackBerry® device is integrated with more than one email account, you might be able to manage messages from the message list for a specific email account.
File messages
To file a message, click the message. Click File. Click a folder. Click File.
Notes:
To expand a folder, click a folder with a plus sign (+) beside it. Click Expand.
To collapse a folder, click a folder with a minus sign (-) beside it. Click Collapse.
18
Related topics
Can I file messages? (See page 105.)
View filed messages (See page 19.)
View filed messages
To display all filed messages in the messages list, in the messages options, click General Options. Set the Hide Filed Messages field to No. Click the trackwheel. Click Save.
To view messages that are stored in a specific folder, in the messages list, click the trackwheel. Click View Folder. Click a folder. Click Select Folder.
Delete multiple messages at one time
To delete multiple messages, hold the Shift key and select messages. Press the Backspace/Delete key.
To delete messages that you sent or received prior to or on a specific date, click a date field. Click Delete Prior.
Note:
When your email messages are reconciled between your BlackBerry® device and your desktop email program, any messages that you have deleted from your device using the Delete Prior option are not deleted from your desktop email program.
Related topic
Reconcile deleted messages (See page 37.)
Mark messages as opened or unopened
To change the status of a message, click a message. Click Mark Opened or Mark Unopened.
To change the status of multiple unread messages to read, click a date field. Click Mark Prior Opened.
3: Email messages
Save a copy of messages sent from the device
In the messages options, click Email Settings. Set the
Save Copy In Sent Folder field to Yes. Click the trackwheel. Click Save.
Note:
Copies of sent messages are stored in the Sent Items folder in your desktop email program.
About auto signatures
Your auto signature is added to your email messages after you send them. The auto signature does not appear on your BlackBerry® device when you compose the message.
To add an auto signature from your device, your device must be integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later.
Add an auto signature
1.In the messages options, click Email Settings.
2.Set the Use Auto Signature field to Yes.
3.Type an auto signature.
4.Click the trackwheel.
5.Click Save.
Note:
You can also add an auto signature in the BlackBerry Desktop Software. If you use the BlackBerry Internet Service™, log in to your account using a desktop browser to add an auto signature.
Related topic
About auto signatures (See page 19.)
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User Guide
About out-of-office replies
The out-of-office reply should be sent automatically to a contact the first time that contact sends you an email message.
To set an out-of-office reply on your BlackBerry® device, your device must be integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later.
Set an out-of-office reply
1.In the messages options, click Email Settings.
2.Set the Use Out Of Office Reply field to Yes.
3.Type a reply.
4.If you use an IBM® Lotus Notes® desktop email program, in the Until field, set the date on which the out-of-office reply should be turned off.
5.Click the trackwheel.
6.Click Save.
Note:
You can also set an out-of-office reply in your desktop email program. If you use the BlackBerry Internet Service™, log in to your account using a desktop browser to set an out-of-office reply.
Related topic
About out-of-office replies (See page 20.)
About filters
You can create filters to specify which email messages are forwarded to your BlackBerry® device and which messages remain in your desktop email program. To forward messages to your device, when creating a filter, select Forward with Level 1 Notification (sends messages with higher priority) or Forward header only (sends messages with only the To, Sent, and From fields).
If the message does not meet any filter criteria and should not be forwarded, set the If no filters apply, send email to handheld field to No.
Filters are applied to messages based on the order in which they appear. If you create multiple filters that could apply to the same message, you must decide which one should be applied first by placing that filter higher in the list.
To create filters on your device, your device must be integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later.
Create filters
1.In the messages options, click Email Filters.
2.Click the trackwheel.
3.Click New.
4.Set the filter information.
5.Click the trackwheel.
6.Click Save.
Notes:
To add a contact to the From or Sent to fields, click the trackwheel. Click Select Name. Click a name. Click
Continue.
To make the filter detect messages from multiple contacts, use semicolons to separate contacts in the
From or Sent to fields.
You can also use the BlackBerry Desktop Software to create filters. If you use the BlackBerry Internet Service™, log in to your account using a desktop browser to create filters.
Related topics
About filters (See page 20.)
Manage filters (See page 21.)
Create filters quickly (See page 21.)
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Manage filters
Click a filter. Perform one of the following actions:
•To turn on the filter, select a filter. Press the Space key.
•To view and edit a filter, click a filter. Click Edit.
•To move the filter higher or lower in the list, click the filter. Click Move. Roll the trackwheel to move the filter. Click the trackwheel.
•To delete the filter, click a filter. Click Delete.
Create filters quickly
In the messages list, click a message on which to base your filter. Perform one of the following actions:
•To create a filter based on the sender, click Filter Sender. Type a title. Click the trackwheel. Click
Save.
•To create a filter based on the subject, click Filter Subject. Type a title. Click the trackwheel. Click
Save.
About folder redirection
If rules within your desktop email program direct new messages into different folders, you must specify which folders should forward messages to your BlackBerry® device.
To set folder redirection on your device, your device must be integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later.
Set folder redirection
1.In the messages options, click Email Settings.
2.Click the trackwheel.
3.Click Folder Redirection.
4.Select the check boxes beside the folders from which messages should be forwarded.
5.Click the trackwheel.
3: Email messages
6. Click Save.
Notes:
Make sure that you select the Inbox check box. If you do not select the Inbox check box, messages are not forwarded from this folder.
To select all your folders for redirection, including your Sent Items folder, select the Select All check box. Messages that are sent from your desktop email program also appear on your BlackBerry® device.
You can also use the BlackBerry Desktop Software to specify folder redirection settings. If you use the BlackBerry Internet Service™, log in to your account using a desktop browser to specify folder redirection settings.
Related topics
About folder redirection (See page 21.)
How do I stop messages that are sent from my desktop email program from appearing on my device? (See page 107.)
How do I make changes to the folders on my device? (See page 107.)
Messages shortcuts
To open a selected message, press the Enter key.
To compose a message from the messages list, press the comma (,) key.
To reply to a message, press the exclamation point (!) key.
To forward a message, press the period (.) key. To reply to all, press the question mark (?) key. To move down a page, press 9.
To move up a page, press 3.
To view sent messages or call logs for outgoing phone calls, in the messages list, press the Alt key + the period (.) key.
To view received messages or call logs for incoming phone calls, in the messages list, press the Alt key + 3.
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User Guide
To view voice mail messages, in the messages list, press the Alt key + 7.
To move to the last cursor position in a received message, press 5.
22
PIN messages
About PIN messages Find your PIN
Open messages Send PIN messages Save draft messages
Add multiple contacts to a message Resend sent messages
Manage PIN messages
Delete multiple messages at one time Mark messages as opened or unopened Search the messages list
Messages shortcuts
Email and PIN messages — frequently asked questions
About PIN messages
A personal identification number (PIN) uniquely identifies each BlackBerry® device on the network. If you know the PIN of another BlackBerry device user, you can send a PIN message to that person. PIN messages are not routed through an existing email account.
When your PIN message is delivered to the recipient, in the messages list, a D appears with a check mark beside the PIN message.
Find your PIN
4
Note:
If your BlackBerry® device is integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later, your PIN appears on the Enterprise Activation screen.
Send PIN messages
1.In the messages list, click the trackwheel.
2.Click Compose PIN.
3.In the To field, type a PIN or a contact name.
4.Type a message.
5.Click the trackwheel.
6.Click Send.
Note:
If a list of names appears as you type a contact name, click a name to add that contact to your message.
Manage PIN messages
Open a message. Click the trackwheel. Click one of the following menu items:
•Save
•Reply
•Forward
•Forward As
•Reply To All
•Delete
In the device options, click Status.
User Guide
Note:
To remove the original message from a reply, click the trackwheel. Click Delete Original Text.
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SMS messages
About SMS messages Find your SMS number Type an SMS number Open SMS messages Send SMS messages
Add contacts to SMS messages Save draft messages
Manage SMS messages Resend sent SMS messages
Delete multiple messages at one time Mark messages as opened or unopened Search the messages list
Messages shortcuts
SMS messages — frequently asked questions
About SMS messages
With an SMS-compatible phone number, you can send and receive short message service (SMS) messages. An SMS-compatible number is a phone number that your service provider enables for SMS.
You can send SMS messages to contacts who have SMS-compatible phone numbers.
Note:
If your BlackBerry® device supports sending SMS messages to email addresses, you can also send SMS messages to contacts who have email addresses.
5
Find your SMS number
In the phone, the My Number field displays your phone number. If your BlackBerry® device is enabled for SMS, this number is also your SMS number.
Type an SMS number
Contact your service provider for more information about SMS number format. Your service provider might require that all SMS numbers include the area code and other prefixes.
Note:
In the phone options, set your smart-dialing options to avoid typing the country code and area code.
Related topic
About smart dialing (See page 14.)
Open SMS messages
An unopened SMS message appears in the messages list with a closed italic envelope icon. After you open the message, the closed italic envelope changes to an open italic envelope.
Send SMS messages
1.In the messages list, click the trackwheel.
2.Click Compose SMS.
3.Click [Use Once].
4.Click SMS.
5.Click Phone.
6.Type an SMS-compatible phone number.
User Guide
7.Click the trackwheel.
8.Click Continue.
9.Type a message.
10.Click the trackwheel.
11.Click Send.
Notes:
If you have added contacts to the address book, you can select a contact from the list after you click
Compose SMS.
If your BlackBerry® device supports sending SMS messages to email addresses, you can select the destination address as an email address after you click
[Use Once].
To send an SMS message quickly from the phone, type an SMS-compatible phone number. Click the trackwheel. Click SMS<XXXXXXX>.
Related topic
Why can’t I send SMS messages? (See page 109.)
Add contacts to SMS messages
When composing an SMS message, click the trackwheel. Click Add Recipient.
Note:
You can send an SMS message to up to ten recipients.
Related topic
Type an SMS number (See page 25.)
Manage SMS messages
Open a message. Click the trackwheel. Click one of the following menu items:
•Save
•Reply
•Forward
•Forward As
• Delete
Note:
To remove previous SMS messages from a reply message, click the trackwheel. Click Remove History.
Resend sent SMS messages
To resend an SMS message to the same contact, in the message, click the trackwheel. Click Resend.
Note:
If you send an SMS message to multiple contacts and the message does not reach one or more contacts, click Resend to resend the message to the contacts who did not receive it initially.
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6
MMS messages
About MMS messages Find your MMS number Open MMS messages Send MMS messages
Send MMS messages from the browser, pictures list, or calendar
Save draft messages
Add multiple contacts to a message Set the importance level
Set delivery and read notification Manage MMS message attachments Messages shortcuts
Manage MMS messages
You can only send non recurring appointments in MMS messages. If you attach a meeting, the attendees are removed.
Find your MMS number
In the phone, the My Number field displays your phone number. If your BlackBerry® device is enabled for MMS, this number is also your MMS number.
Open MMS messages
An unopened MMS message appears in the messages list with a closed italic envelope icon. After you open the message, the closed italic envelope changes to an open italic envelope.
If MMS content does not appear when you open the message, click the trackwheel. Click Retrieve.
About MMS messages
With an MMS-compatible number, you can send and receive multimedia message service (MMS) messages. An MMS-compatible number is a phone number that your service provider enables for MMS.
If your service provider supports MMS, you can send MMS messages that contain .jpg, .gif, .wbmp, .png,
.smil, .midi, .mp3, vcf (vCard®), or .vcs (vCalendar®) content and receive MMS messages that contain .jpg,
.gif, .wbmp, .png, .midi, .mp3, .txt, .vcf, .vcs, or .smil content.
You can add one or more images that are not copyright protected to an MMS message, but the message cannot exceed 300 KB.
Send MMS messages
1.In the messages list, click the trackwheel.
2.Click Compose MMS.
3.Click [Use Once].
4.Click MMS.
5.Select a send method.
6.Type an MMS-compatible phone number or an email address.
7.Click the trackwheel.
8.Click Continue.
9.Type a message.
10.Click the trackwheel.
User Guide
11.Click Attach Address, Attach Appointment, Attach Picture, or Attach Audio.
12.Click a contact, appointment, image, or audio file.
13.Click Continue.
14.Click the trackwheel.
15.Click Send.
Notes:
If you have added contacts to the address book, you can select a contact from the list after you click
Compose MMS.
To send an MMS message quickly from the phone, type an MMS-compatible phone number. Click the trackwheel. Click MMS<XXXXXXX>.
If you attach image files, you can set the duration that each picture displays when the recipient opens the MMS message. In a Slide Duration field, press the
Space key.
Related topic
Can I send and receive MMS messages? (See page 111.)
Send MMS messages from the browser, pictures list, or calendar
1.In the browser or pictures list, click an image. In the calendar, click an appointment.
2.Click Send As MMS.
3.Add a contact.
4.Type a message.
5.Click the trackwheel.
6.Click Send.
Set delivery and read notification
1.When composing an MMS message, click the trackwheel.
2.Click Options.
3.Set the Confirm Delivery and Confirm Read fields.
4.Click the trackwheel.
5.Click Save.
Related topic
Can I configure notification for all MMS messages? (See page 111.)
Manage MMS message attachments
In an open message, click an image or a vCalendar or vCard attachment. Click View Image, View Appointment, or View Address. Click the trackwheel. Click one of the following menu items:
•Save
•Add To Calendar
•Add Contact
Notes:
Images are saved in the pictures list.
To play an audio file, click Play. Roll the trackwheel to increase or decrease the volume. To stop playing the file, click the trackwheel.
Manage MMS messages
In an open MMS message, click the trackwheel. Click one of the following menu items:
•Save
•Reply
•Forward
•Reply To All
•Delete
Notes:
When you reply to an MMS message, the previous message is not included.
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6: MMS messages
You cannot edit the content of an MMS message that you forward. You can only forward an MMS message if the content is not copyright protected.
Additional options might also be available if the message contains .smil content.
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User Guide
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