Passing on, and copying of this document, use and communication of its contents is not permitted without written authorization
from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice,
and should not be construed as a commitment by THOMSON. THOMSON assumes no responsibility or liability for any errors or
inaccuracies that may appear in this document.
The following trademarks are used in this document:
SpeedTouch™ is a trademark of THOMSON.
Microsoft®, MS-DOS®, Windows® and Windows NT® are either registered trademarks or trademarks of Microsoft Corpora-
tion in the United States and/or other countries.
UNIX® is a registered trademark of UNIX System Laboratories, Incorporated.
Apple® and Mac OS® are registered trademarks of Apple Computer, Incorporated, registered in the United States and other
countries.
Adobe, the Adobe logo, Acrobat and Acrobat Reader are trademarks or registered trademarks of Adobe Systems, Incorpo-
rated, registered in the United States and/or other countries.
Netscape® and Netscape Navigator® are registered trademarks of Netscape Communications Corporation.
Ethernet™ is a trademark of Xerox Corporation.
UPnP™ is a certification mark of the UPnP™ Implementers Corporation.
Wi-Fi® and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance. "Wi-Fi CERTIFIED", "Wi-Fi ZONE", "Wi-Fi Alli-
ance", their respective logos and "Wi-Fi Protected Access" are trademarks of the Wi-Fi Alliance.
Other products may be trademarks or registered trademarks of their respective manufacturers.
Advanced configuration via telnet - Command Line Interface (CLI)
Remote management access control
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ManagementMulti-level user protection, Event logging
DHCP server, client and relay, DHCP-to-PPP spoofing
DNS server, client and relay
Time synchronization:
SNTPv1, SNTPv2, SNTPv3 and SNTPv4
System logging
SNMPv1 agent with MIB-II
Firmware upgradeable via upgrade wizard on Setup CD
Chapter 1
Your SpeedTouch™
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Your SpeedTouch™
1.2SpeedTouch™ LED Behaviour
Front panel LEDsThe SpeedTouch™ is equipped with a number of LEDs on its front panel, indicating
the state of the device during normal operation.
Power
Ethernet
DSL
Internet
Following table shows the meaning of the different LEDs:
IndicatorDescription
NameColourState
PowerGreenOnPower on, normal operation
RedOnPower on, self-test failed, indicating
device malfunction
OrangeOnBootloader active
OffPower off
EthernetGreenFlashingEthernet activity
OnEthernet connection, no activity
OffNo Ethernet connection
DSLGreenFlashingPending DSL line synchronisation
OnDSL line synchronised
OffNo DSL line
InternetGreenFlashingInternet activity
OnInternet connectivity, no activity
RedOnInternet connection setup failed
OffNo Internet connection
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1.3How to Access your SpeedTouch™
Access methodsYour SpeedTouch™ is accessible in one of following ways:
Access MethodCan be used to:
WebConfigure your SpeedTouch™ via HTTP or
HTTPS.
For more information, see “1.3.1 Access via
the Web Interface” on page 10.
Command Line Interface (CLI)Fine tune your SpeedTouch™ configuration.
For more information, see “1.3.2 Access via
CLI” on page 11.
File Transfer Protocol (FTP)Backup and restore data on your SpeedTouch™.
For more information, see “1.3.3 Access via
FTP” on page 13.
Chapter 1
Your SpeedTouch™
Remote AssistanceAllow a remote user to help you configuring
your SpeedTouch™.
For more information, see “1.3.4 Remote
Assistance” on page 16.
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1.3.1Access via the Web Interface
ProcedureTo access the SpeedTouch™ via the web interface:
1Open a web browser.
2In the address bar type your SpeedTouch™’s IP address or DNS host name, by
default that is ‘http://speedtouch.lan’ or ‘192.168.1.254’.
You can access the pages via the http protocol. For remote assistance
the secure version, https, in combination with certificates is used;
provide your ISP with the https link, user name and password before
he can log on to the pages. For more information, see “1.3.4 Remote
Assistance” on page 16.
3As a result the SpeedTouch™ Home page appears, from where you can navigate
to all the configurable aspects of the SpeedTouch™.
10
For more information on the web pages, see “4 SpeedTouch™ Web Interface” on
page 31.
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1.3.2Access via CLI
Chapter 1
Your SpeedTouch™
Command Line
Interface (CLI)
You can access the Command Line Interface (CLI) via:
A Telnet session
This requires that TCP/IP connectivity exists between the host from which the
Telnet session is opened and the SpeedTouch™. Your SpeedTouch™ and the
connected PC must have an IP address in the same subnet.
Quote site commands (over FTP)
For more information, see “ Quote site command” on page 15.
For information on CLI commands, see the SpeedTouch™ CLI Reference Guide.
2At the prompt, type ftp followed by the IP address of your SpeedTouch™
(default is 192.168.1.254).
3Enter your SpeedTouch™ security user name and password.
The default user is ‘Administrator’ and the default password is blank.
4The example below shows an FTP session to the SpeedTouch™ file system:
File system structureThe structure of the file system is very simple: It consists of a single root directory
called root and a subdirectory called dl.
The root directory contains:
all the necessary files for the SpeedTouch™ to boot correctly
the dl directory
The dl (download) directory contains the software image.
If you made changes to the SpeedTouch™ configuration and saved
them, a user.ini configuration settings file is created in the dl
subdirectory.
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File system access
rights
Common FTP
commands
On the different directories you have following privileges:
DirectoryAccess rights
rootNO read/write
dlread/write
Depending on the access rights you have on a directory, you can use one of
following commands:
Command...You can use to...
cdaccess another directory than the one currently open.
Example: ftp>cd dl.
dirlist the directory files.
Example: ftp>dir.
binset the transfer mode to ‘binary’.
hashturn on the hashing option.
putupload files.
Example: ftp>put C:/MyBackupFiles/user.ini.
A configuration file must be uploaded to the dl directory.
getdownload files.
Example: ftp>get user.ini.
Downloading the configuration file must be done from the dl
directory.
deletedelete files.
byequit FTP.
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Your SpeedTouch™
FTP fil e tr a ns f erTo allow correct file transfers, set the transfer mode to “binary”: At the ftp prompt,
type bin and press Enter.
Turn on the hashing option to see the progression of the file transfer: At the
ftp prompt type hash and press Enter.
Example:
/home/doejohn{1}$ftp 192.168.1.254
Connected to 192.168.1.254
220 Inactivity timer = 120 seconds. Use 'site idle <secs>' to change.
Name (192.168.1.254:doejohn):
331 SpeedTouch™ (00-90-D0-01-02-03) User 'doejohn' OK. Password requir
ed.
Password : ######
330 OK
ftp>
ftp>bin
200 TYPE is now 8-bit binary
ftp>
ftp>hash
200Hash mark printing on (8192 bytes/hash mark).
ftp>cd dl
250 Changed to /dl
ftp>put C:\user.ini
200 Connected to 192.168.1.10 port 1271
150 Opening data connection for user.ini
226 File written successfully
ftp: 256 bytes sent in 0,000Seconds 256000,000Kbytes/sec.
ftp>
Quote site commandAll the CLI commands can be executed from within an FTP session. Only complete
CLI commands (in other words, the complete command syntax with all the
parameters already specified) can be executed.
Example: To execute the CLI command
type ‘quote site software cleanup’ and press Enter.
Remote accessYou can make your SpeedTouch accessible from the Internet with regard to remote
support. This way, you can allow your helpdesk to access your SpeedTouch™
remotely.
1Go to the SpeedTouch™ pages, as described in “1.3.1 Access via the Web
Interface” on page 10.
2In the menu select Toolbox > Remote Assistance.
3Click Enable Remote Assistance.
4Provide the following parameters to your helpdesk:
URL (the HTTPS link)
User name
Password
5Your ISP is now able to access your SpeedTouch™ via the secure HTTPs link in
combination with the provided certificate (a secure authentication mechanism).
For security reasons, after 20 minutes of inactivity, or on reboot, Remote
Assistance will be automatically disabled.
Disabling remote
access
To disable remote assistance:
1Go to the SpeedTouch™ pages, as described in “1.3.1 Access via the Web
Interface” on page 10.
2In the menu select Toolbox > Remote Assistance.
3Click Disable Remote Assistance.
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Chapter 2
Local Network Setup
2Local Network Setup
Ethernet networkThe Ethernet ports on the back panel of your SpeedTouch™ allow you to connect the
SpeedTouch™ to an existing 10 or 100 Base-T Ethernet network or to a computer
with installed Ethernet card.
Using the SpeedTouch™ Ethernet switch, you can create a local Ethernet network of
up to four devices, without needing extra networking devices
In the SpeedTouch™ package, a yellow full-wired straight-through RJ-45/RJ45 Ethernet cable is included.
Standard wiring
procedure
Use the yellow Ethernet cable provided to wire your computer’s Ethernet port to the
one of the SpeedTouch™’s Ethernet ports.
The Ethernet cable can also be used to wire any Ethernet port of your SpeedTouch™
to an external hub or switch.
Please follow the installation instructions supplied with the external hub or
switch for connections and Ethernet cabling.
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Chapter 2
Local Network Setup
Device settingsOnce you’ve connected a device, you are able to personalise its settings:
1Go to the SpeedTouch™ web pages.
2In the menu select Home Network > Devices.
3Click the name of your device, or if the device’s settings haven’t been
personalised yet, click the MAC address of the device.
4On the top right, click Configure.
5Now you can change the device’s name, lock its IP address and assign
applications and services to the device.
Ethernet link checkDepending on the SpeedTouch™ model, LED indicators allow you to check your
Ethernet. See “1.2 SpeedTouch™ LED Behaviour” on page 8 for more information.
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Internet Connectivity Dial-In Clients
3Internet Connectivity Dial-In Clients
IntroductionFor setting up initial Internet connectivity, using the Home Install Wizard on the
Setup CD or the embedded Easy Setup, refer to the provided Installation and Setup
Guide.
Access methodsDepending on the configuration of the SpeedTouch™ you may have:
Direct access:
As soon as the initial configuration has been done, immediate and uninterrupted
WAN access is provided.
In case of direct access, the remote organisation might ask for a user
name and password on an Internet welcome page.
Dial-in access:
Access must be explicitly established, that is by “dialling” into a Broadband
Remote Access Server (BRAS).
Depending on the SpeedTouch™ configuration, dial-in access is provided via the
SpeedTouch™’s Routed PPPoA or Routed PPPoE packet services with
embedded PPP client.
Chapter 3
Connection protocolsThe applied connection protocol model depends on the service profile you selected to
configure the SpeedTouch™ and should correspond with the Service Provider’s
requirements. If your ISP provides PPPoE for instance, you should configure PPPoE.
More information on connection protocols can be found in the Internet Connection
Configuration Guide.
Dial-in clientsThere are different ways of dialling in, depending on the operating system on your PC
and your preferences.
Dial-in method:can be used on
following operating
For more information,
see:
system:
Embedded PPP dial-in client:
Dial-in client on
embedded pages
MS Windows XP IGD
Control Agent for UPnP
Host PPP dial-in client for a SpeedTouch™ configured in pure bridging mode:
MS Windows XP
Broadband connection
Mac OS X PPPoE dial-in
client
MS Windows, Mac, unix,
other
MS Windows XP“3.2 IGD Control Agent”
MS Windows XP“3.3 MS Windows XP
Mac OS X“3.4 Mac OS X PPPoE
“3.1 SpeedTouch™ Web
Pages”
on page 23
BroadBand Connection”
Dial-in Client”
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Internet Connectivity Dial-In Clients
Embedded PPP dial-in
clients
Broadband host PPPoE
dial-in clients
The SpeedTouch™’s embedded PPP dial-in client allows you to establish an Internet
connection for computers residing on your local network, using only one computer of
the network to control the client.
If this computer runs:
Any Operating System
you can always use the SpeedTouch™ web pages.
See “3.1 SpeedTouch™ Web Pages” on page 21 to proceed.
MS Windows XP
you can use MS Windows XP’s Internet Gateway Device Control Client.
See “3.2 IGD Control Agent” on page 23 to proceed.
You can also connect to the Internet using a Broadband PPPoE dial-in application.
The PPP over Ethernet connection scenario provides PPP-like dial-in behaviour over
the virtual Ethernet segment.
To be able to use a broadband dial-in application on your computer for connecting to
the Internet, the SpeedTouch™ needs to be configured for Bridged Ethernet or Routed
PPPoE (with PPPoE relay) via the SpeedTouch™ Home Install Wizard on the Setup CD
or the embedded Easy Setup.
If this computer runs:
MS Windows XP
you can use the MS Windows XP broadband dial-in client. See “3.3 MS
Windows XP BroadBand Connection” on page 25 for more information.
Mac OS X
you can use a Mac OS X broadband dial-in client. See “3.4 Mac OS X PPPoE
Dial-in Client” on page 29 for more information.
- or -
A broadband PPPoE dial-in client provided by your Service Provider to connect
to the Internet
Upon availability of OS-specific PPPoE dial-in client applications, the
latter method is Operating System independent.
For PPPoE session connectivity from a Mac OS 8.6/9.x, an MS
Windows 95/98(SE)/ME/2000 or a Linux system, a host PPPoE dial-in
application is mandatory.
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Internet Connectivity Dial-In Clients
3.1SpeedTouch™ Web Pages
IntroductionAs the SpeedTouch™ web pages are controllable from any Operating System with an
installed web browser, the method to establish PPP sessions described below you
can use on any computer system.
For more information on Internet connection setup, see the provided Installation and
Setup Guide.
Starting an Internet
session
Proceed as follows:
1Open a web browser on your computer and browse to the SpeedTouch™ web
pages (see “1.3.1 Access via the Web Interface” on page 10 for more
information):
Monitoring your
Internet connection
E-DOC-CTC-20050429-0100 v1.0
By default the SpeedTouch™ shows you the Home page.
2Click Connect at the appropriate broadband connection.
You might be requested to enter your user name and password.
As a result SpeedTouch™’s embedded PPP dial-in client establishes the Internet
connection.
3Now you can surf the Internet.
You are able to overview and monitor your Internet connectivity as long as the
session is running via:
The SpeedTouch™ System Information page: see “4.3.1 Information” on
page 40.
The SpeedTouch™ Diagnostics task: see “4.4.1 Connectivity Check” on
page 49.
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Internet Connectivity Dial-In Clients
Terminating an Internet
session
To close an active PPP connection:
1Go to the SpeedTouch™ Home page.
2Click Disconnect at the appropriate broadband connection.
As a result the SpeedTouch™’s embedded PPP dial-in client will close the Internet
connection. The Internet Link status will change to Disconnected and your PC is offline.
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Internet Connectivity Dial-In Clients
3.2IGD Control Agent
IntroductionMS Windows XP users can easily establish PPP sessions, thanks to MS Windows
XP’s Internet Gateway Device (IGD) Discovery and Control Client that allows you to
control the SpeedTouch™ directly from you PC.
The IGD control client only allows to connect or to disconnect a fully
configured connection.
PreconditionsFollowing conditions must be met:
Following subcomponents of Windows XP’s Networking Services must be
added to your Windows XP system:
UPnP™ (see “ SpeedTouch™ not detected by UPnP™ or IGD Control Client”
on page 89).
IGD Discovery and Control Client (see “ Adding IGD Discovery and
Control” on page 90).
UPnP™ must be enabled on your SpeedTouch™. To enable UPnP, see
“4.5.2 Game & Application Sharing” on page 55.
Chapter 3
Starting an Internet
session
Proceed as follows:
1In the Windows task bar, click Start.
2Select (Settings >) Control Panel.
3The Control Panel window appears. Go to (Network and Internet Connections
>) Network Connections.
4The Network Connections window appears:
You will find an Internet Gateway icon, representing the SpeedTouch™ IGD
Internet connection ability.
5Double-click the Internet Connection icon.
As a result the SpeedTouch™’s embedded PPP dial-in client establishes the
Internet connection. The Internet Gateway icon displays connected and your
PC is online.
6You can open a web browser and surf the Internet.
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Internet connection
status
Terminating an Internet
session
As long as the SpeedTouch™’s embedded PPP dial-in client is connected, you are able
to overview the connection status and some counters by double-clicking the Internet Connection icon in your PC’s Network Connections window:
Proceed as follows:
1In the Windows task bar, click Start.
2Select (Settings >) Control Panel > (Network and Internet Connections >)
Network Connections.
3In the Network Connections window, right-click the Internet Connection icon
and select Disconnectto close the session.
You can also double-click the icon. Then the Internet Connection Status window will appear on which a Disconnect button is available
to close the session.
4As a result the SpeedTouch™’s embedded PPP dial-in client will close the
Internet connection. The Internet Gateway icon displays Disconnected and
your computers are off-line.
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Chapter 3
Internet Connectivity Dial-In Clients
3.3MS Windows XP BroadBand Connection
PrerequisitesTo be able to use the MS Windows XP BroadBand Connection, your SpeedTouch™
must be configured for either:
Bridging, or
PPPoE Relay
Configuring a
broadband connection
Proceed as follows:
1On the Start menu, click (Settings >) Control Panel.
2The Control Panel window appears. Go to (Network and Internet Connections
>) Network Connections.
3In the Network Tasks menu, click Create a new connection.
The New Connection Wizard appears:
Click Next.
4Select Connect to the Internet and click Next.
5Select Set up my connection manually and click Next.
6Select Connect using a broadband connection that requires a user name and
password and click Next.
7Give a name to the connection you are creating, for example YourISP:
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8Select whether the connection will be available to any user or only to yourself:
9Fill in the Internet account information. This information should be provided by
your service provider:
10 At the end of the configuration the following window appears:
Click Finish to complete the configuration.
The Connect Your IS P window (see below) appears.
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Internet Connectivity Dial-In Clients
Starting a broadband
Internet session
Proceed as follows:
1On the Start menu, point Connect To and click the name of the connection
you’ve created, for example YourISP.
If you are using the Classic Start menu click Start > Settings > Network (and Dial-up) connections > YourISP.
2The Connect YourISP window appears:
3If requested, enter user name and password for your user account at the
Service Provider.
4Click Connect.
5As soon as the connection is established, the Connection message box and
Dialup window are minimised into an icon in the notification area:
6You can open your web browser and surf the Internet.
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Terminating a
broadband Internet
session
Proceed as follows:
1On the Start menu, point Connect To and click the name of the connection
you’ve created, for example YourISP.
If you are using the Classic Start menu go to Start > Settings > Network (and Dial-up) connections > YourISP.
2The YourISP Status window appears:
3Click Disconnect.
4The connection is released. As a result no Internet connectivity exists any
more.
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3.4Mac OS X PPPoE Dial-in Client
PrerequisitesTo be able to use the MS Windows XP BroadBand Connection, your SpeedTouch™
must be configured for either:
Bridging, or
PPPoE Relay
Configuring a
broadband connection
Proceed as follows:
1On the Apple menu, click System Preferences.
2In the System Preferences window, click the Network icon.
3The Network window appears. Make sure Built-in Ethernetis selected in the
Show list and click the PPPoE tab:
4Enter the Account Name and Password provided by your Service Provider.
Select Save password in case you want the computer to remember
the password for this account name.
Optionally you can enter a name for this connection in the Service Provider field. All other fields may stay empty.
5Click Apply Now.
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Starting a broadband
Internet session
Terminating a
broadband Internet
session
Proceed as follows:
1Click the Internet Connect dockling.
If the Internet Connect dockling is not available, go to the Applications
folder on the system startup disk and double-click Internet Connect.
2The following window appears:
Make sure Built-in Ethernet is selected in the Configuration list.
3If needed, enter user name and password for your user account at the Service
Provider.
4Click Connect.
5As soon as the connection is established you can open your web browser and
surf the Internet.
Proceed as follows:
1Click the Internet Connect dockling.
If the Internet Connect dockling is not available, go to the Applications
folder on the system startup disk and double-click Internet Connect.
2The following window appears:
Make sure Built-in Ethernet is selected in the Configuration list
3Click Disconnect.
4The connection is released. As a result no Internet connectivity exists any
more.
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Chapter 4
SpeedTouch™ Web Interface
4SpeedTouch™ Web Interface
IntroductionThe SpeedTouch™ comes with embedded HTML pages, providing an interface to the
software installed on the device. It allows easy setup and management of the
SpeedTouch™ via your web browser form any PC connected to the SpeedTouch™.
See “1.3.1 Access via the Web Interface” on page 10 to access the pages.
SpeedTouch™
documentation
Consult:
The SpeedTouch™ Installation and Setup Guide
for more information on setup and installation procedures.
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Navigation componentsThe SpeedTouch™ web interface consists of following components:
4.1Navigation
Menu
Language Bar
Navigation Bar
Notification Area
Tasks
Navigation bar
Menu
Notification areaLanguage bar
Tasks
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4.1.1Menu
Menu itemsThe menu is located on the left side of the page and consists of the following menu
items:
SpeedTouch:
Provides basic information on the SpeedTouch™.
Broadband Connection:
Allows you to view/configure your broadband connections.
Toolbox:
Allows you to assign games or applications to a device and secure your
Internet connection.
Home Network:
Allows you to manage your local network.
Collapsing and
expanding the menu
You are able to collapse/expand the menu by clicking the arrow located on the top
of the menu.
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4.1.2Language Bar
Language barThe language bar is located under the SpeedTouch™ logo and allows you to change
the language of the SpeedTouch™ web interface.
The language bar will only be shown if more than one language is available.
!
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SpeedTouch™ Web Interface
4.1.3Navigation Bar
Navigation barThe navigation bar is located on the top of the page and allows you to:
View the current user name.
Click this name to change your password or switch to another user.
View the current position on the SpeedTouch™ web interface.
Get context related Help information.
Display levelDepending on the page you are viewing following buttons will be available:
Overview to view a summary of the current status or configuration.
Details to view more detailed information on the current status or
configuration.
Configure to change the current settings.
Chapter 4
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4.1.4Notification Area
Notification areaThe notification area is located under the Navigation Bar and is used to display:
Error messages indicated by a red traffic light.
Warnings indicated by an orange traffic light.
Information indicated by a green traffic light.
If none of these events occur, the notification area will not be shown.
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SpeedTouch™ Web Interface
4.1.5Tasks
Task sTo allow a swift configuration of your SpeedTouch™, some pages may offer you a
number of related tasks. These tasks will guide you to the page where you can
perform the selected task.
Chapter 4
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4.2Home
SpeedTouch™ home
page
The SpeedTouch™ home page gives you a short overview of all the configurable
aspects of the SpeedTouch™:
SpeedTouch
Broadband Connection
Toolbox
Home Network
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SpeedTouch™ Web Interface
4.3SpeedTouch
The SpeedTouch menuThe SpeedTouch menu consists of following items:
Information
Configuration
Event Logs
Update
The SpeedTouch pageThe SpeedTouch page gives you some basic information on the SpeedTouch™:
Product Information
Configuration
Chapter 4
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4.3.1Information
InformationThe Information page summarizes important information on your SpeedTouch™. You
may need this information when you contact your helpdesk.
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SpeedTouch™ Web Interface
4.3.2SpeedTouch™ Easy Setup
Easy Setup WizardThis wizard helps you configure your SpeedTouch™ Internet connection.
To configure the SpeedTouch™ using the SpeedTouch™ Easy Setup wizard:
1On the left menu, click SpeedTouch.
2In the Pick a task... list, click Set up.
3The Easy Setup wizard will now guide you through the configuration of your
SpeedTouch™.
Chapter 4
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SpeedTouch™ Web Interface
4.3.3Restart
Accessing the Restart
page
Restarting your
SpeedTouch™
Proceed as follows:
1On the left menu, click SpeedTouch.
2In the Pick a task... list, click Restart.
Proceed as follows:
1Click Yes, restart my SpeedTouch.
2The SpeedTouch™ restarts.
3The SpeedTouch™ returns to the Home page.
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SpeedTouch™ Web Interface
4.3.4Configuration
OverviewThe Overview page displays the current configuration of your SpeedTouch™.
DetailsThe Details page displays more detailed information on the current configuration of
your SpeedTouch™.
ConfigureThe Configure page allows you to change the current configuration.
Chapter 4
If you want to:
Reconfigure your SpeedTouch™:
Click Configuration Wizard under Service Configuration. For more information,
see “4.3.2 SpeedTouch™ Easy Setup” on page 41.
Configure the time settings of your SpeedTouch™:
Select Auto-configuration if you want the SpeedTouch™ to use a time
server to synchronise its clock to a dedicated time server.
Clear Auto-configuration to manually configure the SpeedTouch™ time
settings.
Disable/enable web browsing interception or set it to automatic.
If you disable web browsing interception or set it to automatic you will
!
not be able to use Parental Control.
Click Apply to save your settings.
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4.3.5Backup & Restore
IntroductionThis page allows you to:
Save your current configuration.
Restore a previously saved configuration.
Accessing the Backup
& Restore page
Saving your current
configuration
Restoring a previously
saved configuration
Proceed as follows:
1On the SpeedTouch menu, click Configuration.
2Click Configure.
3In the Pick a task... list, click Save or Restore Configuration.
Proceed as follows:
1Click Backup Configuration Now.
2Click Save.
3Choose a location to save your backup file and click Save.
Proceed as follows:
1Click Browse.
2Select the configuration file you want to restore and click Open.
3Click Restore Configuration Now....
4The SpeedTouch™ loads your configuration and restarts.
5At the end of the procedure, the SpeedTouch™ returns to the Home page.
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4.3.6Reset to Factory Defaults
IntroductionThis page allows you to reset the SpeedTouch™ to return to the initial configuration
of your SpeedTouch™. All your changes will be deleted.
Accessing the Reset to
Factory Defaults page
Resetting the
SpeedTouch™ to
factory defaults
Proceed as follows:
1On the left menu, click SpeedTouch.
2In the Pick a task... list, click Return to Factory Default Settings.
If you want to reset your SpeedTouch™ to factory defaults, click Yes, reset my
SpeedTouch.
If you reset your SpeedTouch™ to factory default settings, all active
!
connections will be disconnected.
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4.3.7Event Logs
Event LoggingThe Event Logs page summarizes the latest events recorded on your SpeedTouch™.
Recorded Events tableThe Recorded Events table gives you an overview of the latest event logs that have
been recorded since power on. The first column of the table indicates the importance
of the event log
IndicatorDescription
Informational
Warning
Error
The Category list allows you to filter the events shown in the Recorded Events
table. For example, by clicking Security you can view all security related events, for
example generated by the SpeedTouch™ firewall.
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4.3.8Update
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Updating the
SpeedTouch™ system
software
The Update page allows you to:
View System Information.
View information on the current System Firmware.
Update your SpeedTouch™ from a remote server.
Use this option if you want to have yourSpeedTouch™ check on the internet for
new firmware and update if it found one.
Update from a PC.
Use this option if you want to install on your SpeedTouch™ that is located on
the PC.
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4.4Broadband Connection
The Broadband
Connection menu
The Broadband
Connection page
The Broadband Connection menu consists of following menu items:
DSL Connection
Internet Services
The Broadband Connection page gives you a short status overview of the
connections configured on the SpeedTouch™.
Click View more to see more information on the selected broadband connection.
If you configured a dial-up connection, you are able to establish/terminate
the connection by clicking Connect/Disconnect.
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4.4.1Connectivity Check
IntroductionThis page enables you to perform a connectivity check on an Internet service of your
SpeedTouch™.
Accessing the
Connectivity Check page
Checking you Internet
Connectivity
Analysing the test
results
Proceed as follows:
1On the left menu, click Broadband Connection.
2In the Pick a task... list, click Check connectivity to the Internet.
Proceed as follows:
1In the Internet Service to Check list, click the Internet service that you want to
check.
2Click Check Connectivity.
3The SpeedTouch™ lists the test results in the Test Results list.
If the test is successful, you will get a list of green check marks. Otherwise a red
cross will indicate which tests have failed.
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4.4.2DSL Connection
OverviewClick Overview to view brief information on your DSL connection.
DetailsClick Details to view a more detailed information on your DSL connection.
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4.4.3Internet Services
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Internet Services
information
The Internet Services page displays information on your Internet Connection(s).
If you configured a dial-up connection you are able to establish/terminate
the connection by clicking Connect/Disconnect.
To view more detailed information on a specific connection, click the View more...
link of the corresponding connection.
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4.4.4Internet Service Settings
Accessing the Internet
Service Settings page
OverviewThe Overview page gives you basic information on the selected Internet Service.
DetailsThe Details page gives you more detailed information on the selected Internet
Proceed as follows:
1On the Broadband Connection menu click Internet Services.
2Click the View more link of the internet service you want to view.
If you configured a connection you are able to establish/terminate the
connection by clicking Connect/Disconnect.
Service.
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If you configured a dial-up connection you are able to establish/terminate
the connection by clicking Connect/Disconnect.
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4.5Toolbox
The Toolbox menuThe To ol box menu consists of following menu items:
Remote Assistance:
Allows you to make your SpeedTouch™ accessible for remote support.
Game & Application Sharing:
Allows you to share services and games that you run in your private network
towards the internet.
Parental Control:
Allows you to block/allow access to specific web sites.
Firewall:
Allows you to configure the security level of the SpeedTouch™ firewall.
Intrusion Detection:
Allows you to view the intrusions you are protected against.
Dynamic DNS:
Allows you to assign a DNS host name to your broadband connection(s).
User Management:
Allows you to manage the users configured on your SpeedTouch™.
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The Toolbox pageThe To ol bo x page gives you an overview of the available services and their current
status. You can click on the names of these services to go to the corresponding web
page.
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4.5.1Remote Assistance
Enabling Remote
Assistance
This page allows you to make your SpeedTouch™ accessible for remote support.
You must be connected to the Internet to be able to enable remote
!
assistance.
To use remote assistance:
1If needed, type a password in the Password box.
2Click Enable Remote Assistance.
3Pass the information listed under:
URL
Username
Password
to your technical support, in order for them to be able to access your
SpeedTouch™.
Once the technical support is connected, no other connections are
possible.
4The remote assistance session ends:
If the technical support disables remote assistance.
After 20 minutes of inactivity, or after a reboot, remote management.
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4.5.2Game & Application Sharing
OverviewThe Overview page summarizes the games and applications on a particular host on
your network, for which the SpeedTouch™ accepts connections coming from the
Internet.
ConfigureThe Configuration page allows you to:
Select Use UPnP to enable UPnP on the SpeedTouch™.
Universal Plug and Play is an architecture for transparent peer-to-peer
connectivity of PCs, intelligent appliances, and (wireless) devices. It
enables seamless operation of a wide range of games and messaging
applications.
Select Use Extended Security to only allow the creation of port maps.
Assign a game or application to a specific network device.
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4.5.3Defined Games & Applications
Accessing the Defined
Games & Applications
page
The Defined Games &
Applications page
Proceed as follows:
1In the Toolbox menu, click Game & Application Sharing.
2In the Pick a task... list, click Modify a game or application.
This page gives you an overview of the games and applications defined on your
SpeedTouch™. Each game or application can be assigned to a device on your local
network.
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To:
View the translation rules of a game or application, click the name of the rule.
Change the translation rules of a game or application, click the Edit link of the
the game or application.
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4.5.4Game or Application Definition
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Accessing the Game or
Application Definition
page
OverviewThis page gives you an overview of the port mappings used to allow this service or
ConfigureUnder:
Proceed as follows:
1In the Toolbox menu, click Game & Application Sharing.
2In the Pick a task... list, click Modify a game or application.
3Click the name of the game or application you want to view/change.
game to be initiated from the Internet.
Consult the user’s guide or support pages of your application to know which
ports are being used by this application.
A service is made of one or more TCP/UDP port ranges. Each incoming port range
can be translated into a different internal (local network) port range. Port ranges can
be statically assigned to devices or dynamically assigned using an outgoing trigger.
Game or Application Name you can:
Change the name of the game or application.
Game or Application Definition you can:
Change the TCP/UDP port definition for this game or application.
Adding a Port
Translation rule
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Proceed as follows:
1In the Protocol list, click the protocol the game or application uses.
2In the Port Range box, type the port range the game or application uses.
3In the Translate To... box, type the port range to which the SpeedTouch™ has to
translate the ports specified under Port Range.
4If you want to make a dynamic translation rule you must specify a trigger
protocol and port.
As soon as the SpeedTouch™ receives outgoing traffic on this trigger
port, it will activate this translation rule.
5Click Apply.
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4.5.5New Game or Application
Accessing the Game or
Application Definition
Creating a new game or
application
Proceed as follows:
1On the Applications page, click Game & Application Sharing.
2In the Pick a task... list, click Create a new game or application.
Proceed as follows:
1Type the name of the game or application in the Name box.
2Click:
Clone Existing Game or Application if you want to start from the port
mappings of the selected game or application.
Manual Entry of Port Maps if you want to manually configure the port
mapping for this game or application.
3The SpeedTouch™ creates the game or application and takes you to the Game
or Application Definition page to configure the port mappings for this game or
application.
4Enter the necessary port mappings and click Add.
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4.5.6Parental Control
Parental ControlThe SpeedTouch™ allows you to block/allow particular web sites:
Based on the web site’s URL.
As within a web site lots of references can be made to other URLs, it is
recommended to use this feature in combination with content based
filtering.
Based on the web site’s content.
Redirect a web site to another web site.
If your administrator account is configured as default user, make sure to
!
configure a password for this account or change the default user. Otherwise
users on your local network can surf to your SpeedTouch™ to disable your
filtering rules.
For more information, see “4.5.13 User Management” on page 69 and
“4.5.15 Change Default User” on page 71.
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OverviewThe Overview page displays:
The current Address Based Filtering rules.
The current Content Based Filtering configuration.
To view which content types are blocked/allowed, click Details. For more
information, see “4.5.8 Content Level” on page 63.
Address based filtering rules have priority over content based filtering
!
rules.
ConfigureThe Configure page allows you to:
Deny access to a specific web site.
Allow access to a specific web site.
Redirect a web site.
Configure content based filtering settings.
Content levelsFollowing content levels are available:
All:
Allow all categorized web sites.
Legal:
Allow all except illegal, extreme, spam and spyware web sites.
Teenagers:
Block illegal, adult, extreme, online ordering/gambling, spam and spyware web
sites.
Children:
Only allow children-save web sites.
BlockAll:
Block all categorized web sites.
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Deny access to a
specific web site
Allow access to a
specific web site
Use this feature if:
Allow is selected under Action for Unknown Sites.
Block is selected under Action for Unknown Sites and you want to make an
exception on an allow rule. For example: you are allowing “provider.com” but
you want to deny access to “mail.provider.com”.
A content category/group is allowed by Content Based Filtering and you want
to make an exception. For example: you are allowing Web Mail content but you
want to deny access to “mail.provider.com”.
Proceed as follows:
1Type the URL of the web site you want to block (for example
“mail.provider.com”) in the Web Site box.
2In the Action list, click:
Block if you want to block this web site.
Redirect if you want to redirect to another page. Type the address of the
redirect page in the Redirect box.
3Click Add.
Use this feature if:
Block is selected under Action for Unknown Sites
Allow is selected under Action for Unknown Sites and you want to make an
exception on a block/redirect rule. For example: you are blocking “bank.com”
but you want to allow access to “netbanking.bank.com”.
A content category/group is blocked by Content Based Filtering and you want
to make an exception. For example: you are blocking Finance / Investment
content but you want to allow access to “netbanking.bank.com”.
Proceed as follows:
1Type the URL of the web site you want to allow (for example
“netbanking.bank.com”) in the Web Site box.
2Click Allow in the Action list.
3Click Add.
Redirect a web siteProceed as follows:
1Type the URL of the web site you want to redirect (for example “cracks.am”) in
the Web Site box.
2Click Redirect in the Action list.
3Type the URL of the web site you want to redirect to (for example
“mycompany.com/internetpolicy.htm”) in the Redirect box.
4Click Add.
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Redirecting all web
sites
Configure content
based filtering settings
Proceed as follows:
1Type “*” in the Web Site box.
2Click Redirect in the Action list.
3Type the URL of the web site you want to redirect to (for example
“mycompany.com/internetpolicy.htm”) in the Redirect box.
4Click Add.
5Type the URL of the web site you want to redirect to (for example
“mycompany.com/internetpolicy.htm”) in the Web Site box.
6Click Allow in the Action list.
7Click Add.
Under Content Based Filtering you are able to:
Enable/disable content based filtering.
Allow/block uncategorized web sites.
Select a content level in the Content Level list.
To change a content level definition, click the Edit link of the content
level you want to change. For more information, see “4.5.8 Content
Level” on page 63.
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4.5.7Web Filtering Activation
Accessing this pageProceed as follows:
1On the Too lbo x menu, click Web Site Filtering.
2In the Pick a task... list, click Activate Web filtering License.
Web Filtering Activation
page
Standard license
activation
This page allows you to:
Activate a Web Filtering evaluation license.
Activate a free 30-days Web Filtering evaluation license.
Proceed as follows:
1Click Standard.
2In the License Key box, type the license key provided by your ISP.
3Click Apply.
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4.5.8Content Level
Accessing this pageProceed as follows:
1On the Too lbo x menu, click Web Site Filtering.
2Click Configure.
3Click the Edit link of the content level you want to edit.
OverviewThis page gives you an overview of the different categories and their rules.
Following icons indicate whether the content type is allowed or not:
IconDescription
The category/group is allowed
The category/group is not allowed.
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The group is partly allowed.
ConfigureThis page allows you to change:
The content level name.
The content level description.
The content level configuration.
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4.5.9New Content Level
IntroductionThis page allows you to create a new content level. To access this page:
ProcedureTo apply a new content level following actions must be performed:
1On the Too lbo x menu, click Web Site Filtering.
2In the upper right corner, click Configure.
3Under Pick a task..., click Create a new content level.
1Content level creation
2Content level configuration
3Content level definition
4Content level activation
You can create up to 16 content levels.
!
Content level creationProceed as follows:
1In the Name box, type a name for the new content level.
2In the Description box, type a short text to describe what this security level will
do.
3Click Next.
Content level
configuration
Content level definitionOnly web sites that match the selected content level will be allowed. Proceed as
Proceed as follows:
1The Configuration section becomes available.
2Click:
Clone Existing Level to start from a previously created content level.
If no levels have been defined before, this option will not be
shown.
Black List to allow all web sites by default.
White List to block all web sites by default.
3Click Next.
follows:
1If you want to:
Allow a category:
Select the check box next to the category name.
Allow an entire group:
Select the check box next to the group name.
Block a category:
Clear the check box next to the category name.
Block an entire group:
Clear the check box next to the group name.
2Click Apply.
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Content level activationTo activate your new content level:
1On the Too lbo x menu, click Web Site Filtering.
2In the upper right corner, click Configure.
3In the Content Level list, select your new content level.
4The new content level is now active.
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4.5.10Firewall
ConfigureThe Configure page allows you to select the security level of the SpeedTouch™.
OverviewThe Overview page summarizes the overall security policy configured on your
SpeedTouch™.
Select one of following security levels:
Block All: to protect your network from all attempts of incoming (from
untrusted site) connection requests and to perform checks on outgoing (from
trusted site) connections. This level is meant to prevent incoming malicious
traffic.
Standard: to protect your network from all incoming (from untrusted site)
connection requests while permitting safe outgoing connections. This is the
default.
Disabled: to allow all incoming and outgoing traffic. This does not mean the
complete SpeedTouch™ firewall is disabled. It means all traffic coming in on one
interface and going out on another is allowed, but access to the embedded
services of the SpeedTouch™ (as telnet, web interface,...) is only allowed for
clients residing on the LAN side, so the SpeedTouch™ itself stays protected.
High:
Use this Security Level to block all outgoing connections except well known
applications (DNS, HTTP, HTTPS, FTP, TELNET, IMAP, POP) and block all
incoming connections. Game & Application sharing is not allowed by the
firewall.
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4.5.11Intrusion Detection
Intrusion DetectionYour SpeedTouch™ is protecting your network against malicious intrusions. This page
shows you the intrusions you are protected against.
The Protected Intrusions table shows the number of times the SpeedTouch™ actively
protected your network against each intrusion since last statistics reset.
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4.5.12Dynamic DNS
What is Dynamic DNSThe Dynamic DNS service allows you to assign a dynamic DNS host name (e.g.
ConfigureThe Configure page allows you to assign a Dynamic DNS host name to a broadband
john.dyndns.org) to a broadband connection even if it is using a dynamic IP address.
As soon as the device gets a new IP address, the dynamic DNS server updates its
entry to the new IP address.
OverviewClick Overview to view the different Dynamic DNS clients with their name,
hostnames, interface and IP address.
connection:
1Create an account at the Dynamic DNS service of your choice, for example:
www.dyndns.org
www.no-ip.com
www.dtdns.com
GnuDIP for Linux
2On the Dynamic DNS page, click Configure.
3Select Enabled.
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4If needed, click the broadband connection to which you want to assign the
Dynamic DNS hostname in the Interface list.
5Type the user name and password of your Dynamic DNS service account in the
corresponding fields.
6In the Service list, click your Dynamic DNS service.
7In the Host box, type the host name you want to assign to this interface (for
example myspeedtouch.dyndns.org).
8Click Apply.
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4.5.13User Management
OverviewThe Overview page gives you an overview of the currently configured users and their
privileges.
Clicking the name of a user allows you to edit his user account.
ConfigureThe Configure page allows you to:
Click Add to create a new user account.
Click Delete to remove a user.
Click Edit to change a user account.
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4.5.14Edit User
Accessing the User Edit
page
Editing a user accountThe Edit User page allows you to:
Proceed as follows:
1On the Too lbo x menu, click User Management.
2Under Local User Data, click on the name of the user you want to edit.
Click Reset Password to reset the password of the selected user to the user
name. So, if you reset the password of John his password will be “John”.
Change the administration privileges of the selected user.
You can not change the administration privileges of the account you
!
are logged on to.
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4.5.15Change Default User
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Changing the default
user
This page allows you to change the default user. If users browse to the
SpeedTouch™ web pages, they will be automatically logged in under this account.
To allow users to automatically log on under this account, this default user
!
account must be configured with a blank password.
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4.5.16Add User
Adding usersThis page allows you to add a new user.
Under User definition you can configure:
The name of the new user.
The password of the new user will be equal to the user name; for
!
example if the user name is John Doe, the password will be John Doe.
Also when resetting a user, the password will be changed into the user
name.
The administration privileges of the new user
You can only add users with less than or equal administration
!
privileges as yourself.
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4.6Home Network
Home Network MenuThis menu consists of following items:
Devices
Allows you the view/configure the devices detected on your local network.
Interfaces
Allows you to view/configure the interfaces that are available on the
SpeedTouch™.
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The Home Network
page
Viewing client
information
The Home Network gives you an overview of your SpeedTouch™ network.
If you click a on client you will be able to:
View the client’s network settings.
Configure the client’s network settings by clicking Configure.
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4.6.1Devices
ConfigureThe Configure page gives you an overview of the devices that are currently
OverviewThe Overview page gives you an overview of the devices that are currently
connected to the SpeedTouch™ network. Click on a device name to get more
information on a specific device.
connected to the SpeedTouch™ network.
To:
Get more information on a specific device, click on the name of the device.
See “4.6.2 Device Settings” on page 75 for more information.
Edit a device from the Detected Device(s) list, click Edit.
Delete a device from the Detected Device(s) list, click Delete.
Once a device connects to the SpeedTouch™ network, it will remain
listed in the Detected Device(s) list until you delete it.
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4.6.2Device Settings
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Accessing the device
settings page
OverviewThe Overview page displays following information:
Proceed as follows:
1On the Home Network menu, click Devices.
2In the Detected Device(s), click the name of the device you want to view.
Information allows you to view:
Status shows whether the device is currently connected to the
SpeedTouch™ network.
Type shows the device type.
Connected To shows the interface to which the device is currently
connected.
Addressing allows you to view:
Physical Address shows the MAC address of the device.
IP Address Assignment shows whether the device is using a static or
dynamic IP address.
IP Address shows the current IP address of the device.
Connection Sharing:
Gives you an overview of the games or services that are currently assigned to
this device. Click the name of the game or service to view the used port
mappings.
For more information, see “4.5.4 Game or Application Definition” on page 57.
ConfigureThe Configure page allows you to:
Change the device information.
Allow a game or service running on this device to be initiated from the Internet.
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4.6.3Assign Public IP
IntroductionThis page allows you to assign the public IP address of your Internet Connection(s) to
a specific device on your local network. You might want to do this if:
You do not want to use the Network Address Translation engine of your
SpeedTouch™.
This device is running server applications (web server,...) and you want it to be
accessible from the Internet.
You can also achieve this by creating a port mapping for the specified
server, as described in “4.5.2 Game & Application Sharing” on
page 55.
This device has to be considered as the unique access point to your local
network (DMZ).
It is not recommended to use this feature as this device will loose all
!
security offered by the SpeedTouch™.
Accessing the Assign
Public IP page
Assigning the public IP
address to a device
Proceed as follows:
1On the Home Network menu, click Devices.
2In the Pick a task... list, click Assign the public IP address of a connection to a
device.
Proceed as follows:
1Click the Edit link of your Internet connection.
2In the Device list, select the device you want to assign the public address to.
3Click Apply.
4The SpeedTouch™ prompts you that you will have to make some adjustments
as a result of the new configuration, click OK.
5Release and renew the IP address of the device.
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For more information, see your operating system’s user guide or help.
6If needed, reassign server applications to this device.
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4.6.4Interfaces
Interfaces overviewThis page gives you an overview of the interfaces used on your SpeedTouch™. If you
want to know more on the network settings of a specific interface, click the name of
the interface you want to view.
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4.6.5Interface Settings
OverviewThe Overview page gives you an overview of the current interface settings.
ConfigureThe Configure page allows you to:
Assigning a new IP
address to the
SpeedTouch™
Change the IP address settings of the SpeedTouch™.
Change the DHCP IP address pool settings.
Before changing the DHCP pools, make sure that at least one IP
!
address of the SpeedTouch™ uses the same subnet as the IP addresses
in the DHCP pools.
Under IP Addresses:
1Type the IP address of your choice (for example 192.168.1.1) in the left text
box.
2Type subnet mask in the right text box (for example 255.255.255.0).
3Click Add.
4Network devices using the same subnet mask can now access the
SpeedTouch™ using this IP address.
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4.6.6DHCP Pool
DHCP PoolThis page allows you to create/change a DHCP pool.
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Accessing the DHCP
Pool page
Proceed as follows:
1On the Home Network menu, click Interfaces.
2Click on the name of the interface of which you want to change the DHCP pool
settings.
3Click Configure.
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4Under DHCP Pools click:
Add if you want to add a new DCHP pool.
Edit if you want to edit an existing DHCP pool.
Delete if you want to delete an existing DHCP pool.
This link will only be shown if there are more than one DHCP
pools.
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The DHCP Pool pageFollowing settings are available for configuration:
Interface:
The SpeedTouch™ interface for which the DHCP pool applies.
Start Address:
The start IP address of the DHCP server’s address pool.
End Address:
The end IP address of the DHCP server’s address pool.
Both the start and end IP address define the IP address range used by
the DHCP server to assign leases.
Subnet Mask:
The subnet mask of the DHCP server’s address pool.
Server:
The SpeedTouch™ IP address used as DHCP server address.
Gateway:
The IP address that will be assigned to the DHCP clients as their default
gateway.
Primary DNS:
The IP address of the primary DNS server.
Secondary DNS:
The IP address of the secondary DNS server.
Primary WINS:
The IP address of the primary WINS server.
Secondary WINS:
The IP address of the secondary WINS server.
Lease Time:
The time for which the DHCP client is allowed to use the assigned IP address:
If Always give same address to DHCP clients the lease time will be
automatically set to Infinite.
Always give same address to DHCP clients:
Select this check box if you always want to use the same IP address for the
DHCP clients.
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5Software Upgrade
IntroductionThis chapter describes how to upgrade the SpeedTouch™ system software or
firmware.
Chapter 5
Software Upgrade
System software
upgrades availability
For the availability of new system software version packages you can:
Click the SpeedTouch Maintenance link, available on the Setup CD menu.
Check for SpeedTouch™ upgrades at http://www.speedtouch.com/upgrade.
System software
packages and security
System software
upgrades
All system software packages for the SpeedTouch™ are digitally signed and
encrypted. Packages that may have become corrupted, or been altered in any way,
will not be accepted by the SpeedTouch™.
This way the SpeedTouch™ or its service can never be corrupted or lost.
Depending on the Operating System your computer is running, you can upgrade your
SpeedTouch™ via:
The SpeedTouch™ Upgrade Wizard (Microsoft Windows or Mac OS X); see
“5.1 Upgrade Wizard on Setup CD” on page 82 for more information.
Preliminary stepsBefore you start with upgrading the SpeedTouch™, always make sure:
To inform all people relying on the SpeedTouch™ services, that service may be
down for some short period.
The new system software file is stored on your local disk or another storage
device.
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Software Upgrade
5.1Upgrade Wizard on Setup CD
IntroductionThe procedures described in this section are valid only in case:
You run an MS Windows Operating System or Mac OS X.
Your SpeedTouch™ and computer are properly connected through Ethernet.
During the upgrade procedure in most cases configuration settings are backed up by
the wizard and restored after uploading the system software.
Starting the Upgrade
Wizard
To launch the SpeedTouch™ Upgrade Wizard:
1Insert the Setup CD in your computer’s CD-ROM or DVD-ROM drive. The
SpeedTouch™ CD menu will pop up automatically.
If not:
In MS Windows:
Click Run on the Start menu and enter the following path:
D:\Setup.exe where D stands for the drive letter of your CD-ROM
or DVD-ROM drive.
On Mac OS X
Double-click the CD icon and then double-click Menu.
2Optionally, in the Choose Language window, select the language of your
choice and click OK.
3The SpeedTouch™ safety instructions will be displayed in your default web
browser. Close the window.
4Select I have read and I fully understand the Safety Instructions and
Regularity Information and click Continue.
5In the SpeedTouch™ CD Menu, click SpeedTouch Maintenance.
6Click Upgrade My SpeedTouch, to start the SpeedTouch™ Upgrade Wizard.
7See “ Upgrade procedure” on page 83 to continue.
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Software Upgrade
Upgrade procedure1In the Welcome to the SpeedTouch Upgrade Wizard window, click Next.
You must accept before continuing. Click Yes to accept.
If you accepted this License Agreement in a previous upgrade, this
window will not be shown.
Chapter 5
3The SpeedTouch™ Upgrade Wizard will search for the SpeedTouch™ on the
network. A progress bar is displayed.
4The SpeedTouch™ Upgrade Wizard should find your SpeedTouch™ device on
the local network. This is indicated by the following window:
If more than one device is found, a list of available devices will be provided. If
this is the case, select your SpeedTouch™ device and click Next.
If the wizard does not find any SpeedTouch™ on the network an error
window appears, refer to “6.1.2 Upgrade Troubleshooting” on
page 88.
5Enter your SpeedTouch™ security User name and Password.
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Chapter 5
Software Upgrade
6The following window shows the system software version currently active on
the SpeedTouch™ as well as one or more system software versions available on
the CD:
System software
downgrade
For more information on a found software version, click Firmware Details.
Select the appropriate system software version and click Next.
If your Service Provider has included a separate disk with dedicated
upgrade system software, click Have Disk to navigate to the location
of the appropriate file.
7The following window will allow you to overview your selection. Click Next to
continue.
8A progress bar will be displayed.
9Finally, click Finish to close the wizard.
Via the identical procedure it is also possible - although not recommended - to
downgrade the SpeedTouch™ by uploading an older system software than the
current running version.
However, be aware that functionality added by previous upgrades may be lost, that
system password settings may be lost as well as end-to-end connectivity and other
configuration settings.
In case of a system software downgrade, in step 6, you must specifically
!
acknowledge your decision before being able to proceed.
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Troubleshooting
6Troubleshooting
IntroductionThis chapter suggest solutions for problems you may encounter while installing or
configuring your SpeedTouch™.
If the suggestions do not resolve the problem, look at the support pages on http://
www.speedtouch.com/support or contact your service provider.
For Internet connection troubleshooting, refer to the provided Installation and Setup
Guide.
Chapter 6
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Chapter 6
Troubleshooting
6.1General SpeedTouch™ Troubleshooting
SpeedTouch™ does not
work
SpeedTouch™
unreachable
Poor SpeedTouch™
performance
If none of the LEDs light up, make sure that:
The SpeedTouch™ is plugged into a power socket outlet.
You are using the correct power supply for your SpeedTouch™ device, that is
15V AC.
The power on the SpeedTouch™ is turned on via the push button on the back
panel.
In case your SpeedTouch™ is unreachable due to misconfiguration, you might
consider a hardware reset to factory defaults as described in “6.3 Reset to Factory
Defaults” on page 91.
However, note that resetting the SpeedTouch™ to its factory settings will
!
revoke all the changes you made to the configuration.
Make sure that the SpeedTouch™ is installed and configured as instructed in the
Installation and Setup Guide or as instructed by the Service Provider.
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6.1.1Ethernet Troubleshooting
Chapter 6
Troubleshooting
LAN LED does not light
up
Make sure that:
The LAN cable is securely connected to the 10/100Base-T port.
You are using the correct cable type for your Ethernet equipment, that is UTP
CAT5 with RJ-45 connectors.
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Troubleshooting
Upgrade via Setup CDIf the Upgrade Wizard in step 4, as described in “ Upgrade procedure” on page 83,
6.1.2Upgrade Troubleshooting
IntroductionWhile upgrading your SpeedTouch™ via the Upgrade Wizard on the Setup CD, you
might encounter one of following problems.
does not find any SpeedTouch™ on the network, an error window will appear, stating
your SpeedTouch™ has not been found.
In this case check that:
The SpeedTouch™ is turned on and fully initialised.
Your PC is correctly connected to the SpeedTouch™.
Your PC has a valid IP address. To check this in MS Windows:
1In the Windows task bar, click Start.
2Select Run...
3Type cmd in the Open field.
4Click OK. A black window will appear with a flashing cursor.
5Type ipconfig and then press Enter.
6Verify that your computer has a valid IP address, that is any address but
0.0.0.0.
No dedicated firewall device or router is placed between your PC and the
SpeedTouch™.
No personal firewall software is running on your PC.
To repeat the search for your SpeedTouch™, click Back or restart the wizard. As soon
as the wizard finds your SpeedTouch™, you can continue with the Upgrade Wizard.
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6.2UPnP™ on Windows XP Systems
Chapter 6
Troubleshooting
SpeedTouch™ not
detected by UPnP™ or
IGD Control Client
Adding UPnP™If you are running Microsoft Windows XP, it is recommended to add the UPnP™
Check on following:
Make sure the UPnP™ and Internet Gateway Device Control Client Networking
components are added to your MS Windows XP system.
Your computer doesn’t support UPnP™ if you run an operating system other
than MS Windows XP and MS Windows Millennium.
Make sure that UPnP™ is not disabled in the SpeedTouch™ web page; see
“4.5.2 Game & Application Sharing” on page 55.
component to your system.
Proceed as follows:
1On the Start menu, click (Settings >) Control Panel.
2The Control Panel window appears. Click Add or Remove Programs.
3In the Add or Remove Programs window appears, click Add/Remove
Windows Components.
4In the Windows Components Wizard, select Networking Services in the
Components list and click Details.
E-DOC-CTC-20050429-0100 v1.0
5In the Networking Services window, select Universal Plug and Play or UPnP
User Interface and click OK.
6Click Next to start the installation and follow the instructions in the Windows
Components Wizard.
7At the end of the procedure the wizard prompts you that the installation was
successful. Click Finish to quit.
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Troubleshooting
Adding IGD Discovery
and Control
Your MS Windows XP system is able to discover and control Internet Gateway
Devices (IGD), like the SpeedTouch™ on your local network. Therefore it is
recommended to add the IGD Discovery and Control client to your system.
Proceed as follows:
1On the Windows task bar, click Start.
2Select (Settings >) Control Panel > Add or Remove Programs.
3In the Add or Remove Programs window, click Add/Remove Windows
Components.
4The Windows Components Wizard appears:
Select Networking Services in the Components list and click Details.
5In the Networking Services window, Select Internet Gateway Device
Discovery and Control Client and click OK.
6Click Next to start the installation and follow the instructions in the Windows
Components Wizard.
7At the end of the procedure the wizard prompts you that the installation was
successful. Click Finish to quit.
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6.3Reset to Factory Defaults
Chapter 6
Troubleshooting
Resetting your
SpeedTouch™
You might consider a reset to factory defaults as described below.
Be aware that a reset to factory defaults will revoke all configurational
!
changes you made to the SpeedTouch™.
You can choose between:
Hardware reset
Software reset
A reset to factory default settings deletes the configuration profile settings.
Therefore, after the reset, a reconfiguration of your SpeedTouch™ will be needed.
Hardware resetProceed as follows:
1Make sure the SpeedTouch™ is powered on.
2Use a pen or an unfolded paperclip to push the recessed reset button on the
back panel. The reset button is marked with a red circle. Keep it pushed until
the power LED lights red - this will take about 7 seconds.
15VAC ON/OFF
1234
3Release the reset button.
4The SpeedTouch™ restarts.
Software resetProceed as follows:
1Go to the SpeedTouch™ web pages.
2In the menu select SpeedTouch > Configuration.
3In the Pick a task... list, click Reset my SpeedTouch to default settings.
4The SpeedTouch™ restarts.
5The SpeedTouch™ returns to the SpeedTouch™ Home page (unless the IP
address of your computer is not in the same subnet as the default IP address of
the SpeedTouch™, being 192.168.1.254).
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Troubleshooting
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