Apple Remote Desktop Service Manual

About

Apple Remote Desktop

K

Apple Computer, Inc.

©

2002 Apple Computer, Inc. All rights reserved.

Under the copyright laws, this publication may not be copied, in whole or in part, without the written consent of
Apple.

The Apple logo is a trademark of Apple Computer, Inc., registered in the U.S. and other countries. Use of the
“keyboard” Apple logo (Option-Shift-K) for commercial purposes without the prior written consent of Apple may
constitute trademark infringement and unfair competition in violation of federal and state laws.

AirPort, Apple, the Apple logo, AppleShare, AppleTalk, Mac, and Macintosh are trademarks of Apple Computer, Inc.,
registered in the U.S. and other countries.

PowerPC and the PowerPC logo are trademarks of International Business Machines, used under license therefrom.

062-9293/2-27-02

Contents

What Is Apple Remote Desktop? 5

System Requirements for Apple Remote Desktop 6

Setting Up Apple Remote Desktop on Client Computers 6

Install the Client Software 6

Set Access Privileges to Client Computers That Use Mac OS X 7

Set Access Privileges to Client Computers That Use Mac OS 8.1 through 9.2 8

Access Privilege Settings 9

Setting Up Apple Remote Desktop on Administrator Computers 10

Using Apple Remote Desktop With Computers in an AirPort Wireless Network 11

Creating Reports 11

Types of Reports 11

Evaluating the Network Performance Report 12

Using the System Information Report 13

Using Report Windows to Work With Computers 15

Apple Remote Desktop Strategies and Tips 15

Demonstrating Software 15

Preparing a Computer Lab Between Classes 15

Getting the Best Performance 16

Solving Problems With Apple Remote Desktop 16

Interpreting Status Messages 16

Interpreting Error Messages 17

Where to Find More Information About Apple Remote Desktop 20

3

Apple Remote Desktop

1

What Is Apple Remote Desktop?

Apple Remote Desktop gives you the ability to remotely control and manage Macintosh
desktops. It’s your complete solution for remote desktop access, remote assistance,
system management, and software distribution. You can use Apple Remote Desktop to

m

use documents and applications when away from your office

m

provide help and remote assistance for users when they encounter problems

m

interact with users by sending text messages, observing and controlling their screens, and
sharing their screens with other client users

m

manage client computers and maintain their software

With Apple Remote Desktop software, you can access your office computer, documents, and
applications while away from the office. Used in a classroom, Apple Remote Desktop
enhances the learning experience and allows teachers to monitor and control students’
computers. And in corporate environments it’s the ideal solution for managing remote
systems, reducing administration costs, and increasing productivity.

5

System Requirements for Apple Remote Desktop

Administrator computers

m

Mac OS X v10.1 or later

m

128 megabytes (MB) of random-access memory (RAM)

m

Mac OS Extended (HFS+) formatted hard disk

m

Ethernet

Client computers

m

Mac OS 8.1 through Mac OS 9.2 or later, and Mac OS X v10.1

m

12 MB of RAM

m

Ethernet or AirPort network connection

File servers (for scheduled operations)

m

Mac OS X Server v10.1 or later, or AppleShare IP 6

Setting Up Apple Remote Desktop on Client Computers

To set up Apple Remote Desktop, you install the client software on the client computers you
plan to administer. Then, you set access privileges to client computers.

Install the Client Software

Use the client software Installer on your Apple Remote Desktop CD to install the client software
on the computers you plan to use with Apple Remote Desktop. For Mac OS X computers, you
need the name and password of a user with administrative privileges on the computer.
Follow the onscreen instructions.

6