Samsung DCS-408, DCS-408i User Manual

SAMSUNG

DCS-408

DCS-408i

System

Administration

Guide

Publication Information

Samsung Telecoms reserves the right without prior notice to revise information in this publication for any reason.

Samsung Telecoms also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.

Disclaimer

Samsung Telecoms is not responsible for errors or problems arising from customers not installing, programming or operating their Samsung systems as described in this manual.

Copyright 2001

Samsung Telecoms (U.K.) Limited

All rights reserved. No part of this manual may be reproduced in any form or by any means - graphic, electronic or mechanical, including recording, taping, photocopy or information retrieval system - without express written permission of the publisher of this material.

Part No.:17259

Version 1.0

EU Declaration of Conformity (RTTE)

Samsung Electronics Co., Ltd.

259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030

(factory name, address)

declare under our sole responsibility that the product

Digital Keyphone System "DCS 408"

to which this declaration relates is in conformity with

RTTE Directive 1999/5/EC ( Annex II )

Low Voltage Directive 73/23/EEC

EMC Directive 89/336/EEC:92/31/EEC

By application of the following standards

EN55022 : 1998 Inc A1: 2000*

.........................................................................................

EN61000-3-2:1995 Inc. A1/A2:1998

.........................................................................................

EN61000-3-3:1995, EN61000-4-2:1995 Inc. A1:1998, EN61000-4-3:1996 Inc. A1:1998

.........................................................................................

EN61000-4-4:1995, EN61000-4-5:1995, EN61000-4-6:1996, EN61000-4-8:1993

.........................................................................................

EN61000-4-11:1994, AS/NZS3548:1995

.........................................................................................

EN60950 ; 1992+A1+A2+A3+A4+A11

.........................................................................................

.........................................................................................

(Manufacturer)

Samsung Electronics Co., Ltd

259, Gongdan-Dong, Gumi-City

Kyungbuk, Korea, 730-030

	2000-12-08	TE Jang	Tae-eok Jang / General Manager
			.................................................................................
	.................................................
	(place and date of issue)		(name and signature of authorized person)
	(Representative in the EU)
	Samsung Electronics Euro QA Lab.
	Blackbushe Business Park
	Saxony Way, Yateley, Hampshire
	GU46 6GG, UK
	2000-12-08	IS Lee	In-Seop Lee / Manager
			...............................................................................
	.................................................

(place and date of issue)

(name and signature of authorized person)

EU Declaration of Conformity (RTTE)

Samsung Electronics Co., Ltd.

259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030

(factory name, address)

declare under our sole responsibility that the product

Digital Keyphone System "DCS 408i"

to which this declaration relates is in conformity with

RTTE Directive 1999/5/EC ( Annex II )

Low Voltage Directive 73/23/EEC

EMC Directive 89/336/EEC:92/31/EEC

By application of the following standards

EN55022 : 1998 Inc A1: 2000*

.........................................................................................

EN61000-3-2:1995 Inc. A1/A2:1998

.........................................................................................

EN61000-3-3:1995, EN61000-4-2:1995 Inc. A1:1998, EN61000-4-3:1996 Inc. A1:1998

.........................................................................................

EN61000-4-4:1995, EN61000-4-5:1995, EN61000-4-6:1996, EN61000-4-8:1993,

.........................................................................................

EN61000-4-11:1994, AS/NZS3548:1995

.........................................................................................

EN60950 ; 1992+A1+A2+A3+A4+A11
.........................................................................................
.........................................................................................
(Manufacturer)
Samsung Electronics co.,ltd
259,Gongdan-Dong,Gumi-City
KyungBuk, Korea 730-030
2001-06-07	TE Jang	Tae-eok Jang / General Manager
.................................................		.................................................................................
(place and date of issue)		(name and signature of authorized person)
(Representative in the EU)
Samsung Electronics Euro QA Lab.
Blackbushe Business Park
Saxony Way, Yateley, Hampshire
GU46 6GG, UK
2001-06-11	IS Lee	In-Seop Lee / Manager
.................................................		...............................................................................

(place and date of issue)

(name and signature of authorized person)

Intended Use

This telephone system is intended to provide the user with voice communication between the system extensions and connection to the public switched telephone network by digital or analogue links.

The telephone system may be provided with the ability to communicate with local computer networks to provide CTI functions and features. In this case, it is capable of passing information to the computer network via a specified link.

The system is powered by mains voltage and can optionally be powered by batteries. Details of all connections and power arrangements are provided in the instructions for use. It should not be used in any other way.

Samsung	System Administration Guide
DCS-408 & 408i	November 2001
CONTENTS
About This Guide....................................................................	1
Special Features.....................................................................	2
Night Service Operation ..........................................................................	2
Automatic Night Service.......................................................................................	2
Manual Night Service ...........................................................................................	2
Calling The System Operator ..................................................................	2
Operator Recalls .....................................................................................	2
Executive Barge-In ..................................................................................	3
Walking Class Of Service (WCOS) .........................................................	3
In/Out Of Group.......................................................................................	4
Operator Group ....................................................................................................	4
Direct Inward System Access (DISA) ......................................................	4
DISA Security..........................................................................................	5
Account Codes........................................................................................	5
Authorisation Codes ................................................................................	6
Using the Tieline......................................................................................	6
CLIP (Calling Line Identification Presentation)
Special Features.....................................................................	7
Investigate (ISPY) ...................................................................................	7
Abandoned Calls List (50) .......................................................................	7
Number to Name Translation .................................................................	8

i

Samsung	System Administration Guide
DCS-408 & 408i	November 2001
System Administrator Programming ....................................	9
Open Customer-Level Programming.......................................................	9
Set Automatic Night Service..................................................................	10
Set System Date and Time ...................................................................	11
Reset Station Passcodes to Default......................................................	12
Program Station Names ........................................................................	13
Program Trunk Names ..........................................................................	15
Program Station Group Names .............................................................	16
Program Speed Dialling Numbers and Names......................................	17
Program System Speed Dial Numbers.................................................................	17
Program System Speed Dial Names....................................................................	19
Program Personal Speed Dial Numbers For Stations ..........................................	20
Program Personal Speed Dial Names For Stations .............................................	21
Assign Speed Dialling Blocks ...............................................................................	22
Create Programmed Station Messages ................................................	23
Set Alarm / Appointment Reminder With Message ...............................	24
Program Station Key Extenders ............................................................	25
Program Account Codes .......................................................................	27
Program Authorisation Codes ...............................................................	28
Program Forced Account and Authorisation Codes ..............................	29
Set Individual Forward No Answer Timers ............................................	30
Add Names to the Translation Table.....................................................	31
Table of System Access Codes...........................................	32

ii

Samsung	System Administration Guide
DCS-408 & 408i	November 2001

About This Guide

This guide describes the most commonly-used special features available with the Samsung DCS 408 and 408i keyphone systems which the system administrator can use to ensure the system is working correctly, effectively and to best suit your working environment. You have access to all these features through a Samsung digital display (LCD) keyset operating under special passcode control for security.

Station users can be trained to use only the features that they require, to help control costs and telephone abuse. Comprehensive information for station users will be found in the relevant user guide for their telephone (see Related Manuals, below).

Several of the features listed in this guide are specific to the system operator (sometimes called the attendant position). You can have more than one operator or set up your system to be used without an operator.

Using your customer-level passcode, you can access specific programs (MMCs)— designated by your system installer—to set, view or modify certain functions to better manage your keyphone system. Instructions are detailed and easy to follow. However, if assistance is needed, don’t hesitate to contact your Samsung dealer or system installer for advice.

How This Guide is Organised

The guide is organised in three sections.

•Special Features—Discusses the most frequently used administration features such as setting account and authorisation codes, monitoring conversations taking place at other stations, and so on.

•CLIP Special Features (408i systems only)—Describes how to make the best use of caller identification options, especially for monitoring calls to and from other stations

•System Administrator Programming—Shows you how to program selected special features using MMC programming.

Related Manuals

You should also refer to the following documentation which provides more detailed information on 408/408i system and keyset programming and features.

•Samsung DCS Combined Programming Manual

This comprehensively covers all programming (MMC) procedures for all DCS keyphone systems, including the DCS 408 and 408i. Refer to this for details of MMCs not covered in the “System Administrator Programming” section of this guide.

•Samsung DCS Keyset User Guide

This describes the use of Samsung digital display keysets. If your system includes other types of telephones (single line telephones, for example), refer to the User Guides or Quick Reference Guides supplied specifically for those telephones.

1

Samsung	System Administration Guide
DCS-408 & 408i	November 2001

Special Features

Night Service Operation

(Automatic or Manual)

Your system is designed to operate in two modes: Day and Night Service. Night Service permits incoming calls to be handled in a different way to that during normal Day Service and may be set manually or automatically. While in Night Service, stations will be limited to their individual night class of service dialling restrictions. You can put the system in or out of Night Service at any time. For automatic Night Service there is an ‘on’ and ‘off’ time for each day. If no automatic timer is set, Night Service must be turned on and off manually.

• Automatic Night Service

Automatic Night Service is turned on or off according to programmed on and off times. These programmed times use the system clock as a reference, so the system clock must be set correctly. If you have a NIGHT key programmed on a keyset, pressing this key will override the automatic mode until the next programmed time (see Manual Night Service, below).

The programming procedures for setting Automatic Night Service, and system date and time, are described in the “System Administrator Programming” section of this guide.

• Manual Night Service

You must have a NIGHT key programmed on one or more keysets. (MMC 722 can be used for this, if not already done by the system installer.) Press the NIGHT key to enter Night Service. Enter the Night Service passcode and press 1 to enter Night Service or 0 to leave Night Service (or use the soft keys to select the required option from the display). The NIGHT keys on all keysets will light red to indicate that Night Service has been set.

Note: The passcode is set by default to ‘0000’ but may be changed using the Day/Night option in MMC 202 (Change Feature Passcodes).

Calling the System Operator

Any station that dials 0 will ring its assigned operator. Calls to the system operator are easily identified because the CALL key will have a rapidly flashing red light. Station users will never receive a busy signal when they dial 0 or the operator group number. The calls will continue ringing in a queue until answered.

Operator Recalls

Transferred calls that go unanswered will recall to the station that originated the transfer. Should the station that originated the transfer not answer the recall, the call will be sent to the system operator as a transfer recall.

A call left on hold will recall the station that put it on hold. If the hold recall is unanswered at the station that originated the hold, the call will be sent to the system operator.

2

Samsung	System Administration Guide
DCS-408 & 408i	November 2001

Both types of recalls will ring and have a slow flashing amber light on the LINE key or

CALL key.

Executive Barge-In

If you want to break into another station’s conversation, either to monitor the call or join the conversation, your keyset must be programmed to allow you to barge in, and the other station(s) must not be secured against barge in. These options must be programmed for you by the system installer; you do not have customer-level access to the relevant program. You can then select one of the following barge-in options for your keyset (see MMC 206):

•No barge-in allowed

•Barge-in with tone

•Barge-in without tone

Barging in on an unsecure station can be done with or without an intrusion tone or display. If ‘with tone’ is selected, a warning tone and display will be sent to the station. If ‘without tone’ is selected, the station that barges-in can monitor the conversation and no warning tone or display will be sent to the station being monitored. The handset transmitter and keyset microphone of the barging-in station are disabled. You can, however, join the conversation by pressing the MUTE key on the keyset to enable the handset and microphone.

To barge in:

1.Dial the desired extension number and listen for the busy signal.

2.Press the BARGE key. (If joining the conversation, also press the MUTE key and begin speaking after the tone).

3.Hang up when you are finished.

Note: If your system supports CLIP information (408i only) you can investigate to see what number is calling a station, or is being called, before you barge in. See Investigate (ISPY) in the “CLIP Special Features” section of this guide.

Walking Class Of Service (WCOS)

While away from your desk, you may want to make a call or use features allowed by your own station but from a station with a more restricted class of service. You can temporarily change a restricted station's class of service to the same class as your own station using the following procedure.

1.Lift the handset or press the SPEAKER key.

2.Dial 59 and then your normal extension number.

3.Dial your station passcode1 and receive internal dial tone.

4.Dial an access code and then the telephone number—OR—use the desired feature as usual.

5.Hang up when finished. The station will be returned to its restricted status

1 Note: You must change your keyset passcode from the default value (1234) in order to use the WCOS feature. See your Samsung DCS Keyset User Guide for how to do this.

3

Samsung	System Administration Guide
DCS-408 & 408i	November 2001

In/Out of Group

Any station assigned to a station group can remove itself from that group and then reenter the group at a later time. When out of the group, a station can receive calls sent directly to its extension number but not calls sent to the group. There are four groups available and the access codes are 50–53.

If the station has an IN/OUT (or IG) key assigned to it:

1.Press the IN/OUT key. It will light red when the station is in the group.

2.Press the IN/OUT key again. The light is off when the station is out of the group.

If the station does not have an IN/OUT (or IG) key:

1.Lift the handset and dial 53.

2.Dial the group number.

3.Dial 0 to leave the group—OR—dial 1 to enter the group.

4.Receive confirmation tone and hang up.

Note: A station can be in more than one group. If so, you could program an IG key with an extender for each group. See Program Station Key Assignments in the “System Administrator Programming” section.

Operator Group

To create a backup or relief operator (‘attendant position’), assign the main operator and one or more backup individuals to the operator group. All but the main operator should be out of the group. When it is necessary to use a backup operator, put the desired backup station in the group and remove the main operator. When incoming call traffic is heavy, you can have another station put itself in the operator group along with the main operator to handle the extra call load.

Note: Refer to MMCs 600 and 601 for assigning station and operator groups.

Direct Inward System Access (DISA)

From outside the office, selected individuals can call into the system on special DISA line(s). A security code must be entered to gain access. Once these individuals are in the system, they can:

•make outside calls using the office lines;

•call stations within the system;

•access paging resources;

•set/reset external forwarding.

DISA service must be programmed on your system and users must change their station passcodes from the default value (‘1234’). To use DISA:

1.Call in on a DISA line from any phone with tone dialling.

2.When you hear the DISA dial tone, dial your security code (the extension number plus your station passcode).

3.If you are allowed access, you will receive system dial tone.

4.Dial a line access code, receive outside dial tone and then dial a telephone number

4

Samsung	System Administration Guide
DCS-408 & 408i	November 2001

OR

Dial any extension number to call a station in the system. (To make another internal call when the current call is completed, press , receive dial tone and dial another extension number.)

5. Press # and hang up when finished.

Note:

•Outgoing DISA calls are controlled by the dialling class of the station identified by the security code. The DISA line must have disconnect supervision from the central office. Insist that this condition be verified by your system installer.

•See your Samsung DCS Keyset User Guide for how to change keyset passcodes.

DISA Security

A common practice among hackers is to repeatedly dial a known DISA access number (usually with a computer) and try a different passcode each time. The hacker hopes to eventually chance upon the correct passcode and thus gain access to your system. The system’s security feature will count the number of sequential incorrect passcode attempts, and if a certain number is reached, DISA will be disabled and the system will alert designated stations. The number of attempts allowed and the time for which DISA calls are disabled are both programmable. In addition, the DCS system will print a Station Message Detail Recording (SMDR) report each time an incorrect passcode is entered (provided, of course, you have an SMDR printer installed on your system).

To clear the DISA alarm:

1.Lift the handset and dial the access code 58.

2.Enter the DISA alarm passcode (‘5678’ by default—refer to MMC 202).

3.Replace the handset.

WARNING

As it is impossible to prevent unauthorised access to your telephone system by hackers, we suggest that you do not turn the DISA feature on unless you intend to use it. If you do use this feature, it is good practice to frequently change access passcodes and periodically review your telephone records for unauthorised use.

Account Codes

Account codes are used to charge an outside call from a station to a specific account. These account codes can be either forced or optional. If forced, they are always verified from a system list of up to 100 entries and a message is displayed at a station that the code must be entered before a call can be made. You must have an ACCT key programmed on each keyset which requires this option.

Using Account Codes

1.Lift the handset and press the ACCT key or dial 47.

2.Enter the account code.

3.Press the ACCT key again, then press TRSF. If a correct code is entered, you will hear dial tone and you can make an outside call in the usual manner. If an incorrect code is entered, the station returns error tone.

5

Samsung	System Administration Guide
DCS-408 & 408i	November 2001

For information on setting up forced account codes, see the “System Administrator Programming” section of this guide.

Authorisation Codes

Authorisation codes are used to validate a station user and give permission to make an outside call. These 4-digit authorisation codes can be either forced or optional. If used, they are always verified from a system list of 10 entries. If forced, a message is displayed at a station that the code must be entered before a call can be made.

Each authorisation code has an associated class of service. When the code is entered, the class of service is changed to the dialling class of the authorisation code.

Using Authorisation Codes

After going off-hook, you must dial followed by a 4-digit authorisation code. If you enter a correct code, you will hear a confirmation tone and then receive dial tone and you can make an outside call in the usual manner. The station then follows the class of service for that authorisation code. If you enter an incorrect code, the station returns error tone. This code will print on SMDR reports if programmed to do so in MMC 725.

For information on setting up authorisation codes, see the “System Administrator Programming” section of this guide.

Using the Tieline

Outgoing Calls

Your office can be connected to another system with a tieline. Use this line to make calls to stations in the other system. If programming allows, you can access lines in the other system to make outside calls. Tieline calls can be put on hold, transferred and conferenced in the same manner as other outside calls.

1.Lift the handset or press the SPEAKER key.

2.Dial the tieline access code or press the tieline key (if programmed).

3.When you receive dial tone from the other system, you can dial extension numbers or access outside lines. You must, of course, know the extension numbers and the line access codes for the other system.

4.Finish the call by replacing the handset or pressing the ANS/RLS key.

Note: Outgoing calls are controlled by the station's class of service.

Incoming Calls

Station users in the other system can access the tieline and make calls to stations in your system.

Answer tieline calls ringing at your station as you would any other outside call. They can be put on hold, transferred and conferenced in the same manner as other outside calls.

In and Out on Tieline

Users accessing the tieline from the other system can get a line in your system and make outgoing calls. These calls can be controlled by assigning a class of service to the tieline. Your system installer must do this for you.

6