Samsung DS5021D User Manual

Name: Samsung DS-5021D
Brand: Samsung
SKU: 1762190
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User Guide

DS-5021D / DS-5014D

This manual contains information that is proprietary to SAMSUNG Electronics Co. Ltd. and is protected by copyright.

No information contained herein may be copied, translated, transcribed or duplicated for any commercial purposes or disclosed to third parties in any form without the prior written consent of SAMSUNG Electronics Co. Ltd.

CLASS B Digital device or Peripheral

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to International Standaards EN55022, and EN61000, Part 15 of the FCC Rules and Australian Standard AS/NZS3548.

These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures :

-Reorient or relocate the receiving antenna.

-Increase the separation between the equipment and receiver.

-Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

-Consult the dealer or experienced radio TV technician for help.

This manual is proprietary to SAMSUNG Electronics Co., Ltd. and is protected by copyright. No information contained herein may be copied, translated, transcribed or duplicated for any commercial purposes or disclosed to third parties in any form without the prior written consent of SAMSUNG Electronics Co., Ltd.

TRADEMARKS

OfficeServ DS-5021D, OfficeServ DS-5014D are the trademark of SAMSUNG Electronics Co., Ltd. Product names mentioned in this document may be trademarks and/or registered trademarks of their respective companies.

Please read this guide before using the DS-5021D, DS-5014D digital phone, and follow the instructions to use the DS-5021D, DS-5014D digital phone safely and correctly.

This manual may be changed for product improvement, standardization and other technical reasons without prior notice.

For further information on the updated manual or the content contained in the manual, contact your Authorised Samsung Reseller.HYPERLINK

ABOUT THIS GUIDE

This User guide provides instructions for the use of Samsung’s latest DS-5021D and DS-5014D 2 line LCD digital phones that can be used in connection with Samsung’s Enterprise IP Solutions, OfficeServ System.

Please take the time to study this guide to become familiar with the operation of your DS5021D/5014D phone and the benefits this new IP technology can provide. Keep this guide handy. You may need to look up instructions for infrequently used features.

Learning to use the power of the DS-5021D/5014D phone will simplify your communication needs.

Conventions

The following special paragraphs are used in this user guide to point out information that must be read.

WARNING

Provides information or instructions that you should follow in order to avoid personal injury or fatality.

CAUTION

Provides information or instructions that you should follow in order to avoid a service failure or damage to your DS-5021D/5014D phone.

NOTE

		Indicates additional information for reference.
NOTE

Page I

SAFETY CONCERNS

This page is intentionally left blank.

Page II

SAFETY CONCERNS

For product safety and correct operation, the following information must be read before the installation and operation of your DS-5021D/5014D digital phone.

Symbols

Caution

Indication of a general caution

Restriction

Indication of a prohibited action when using the product

Instruction

Indication of a required action

Page III

SAFETY CONCERNS

WARNING

The handset receiver on the digital phone may retain metallic objects. Care should be taken when using the handset in the vicinity of small metal objects.

Avoid placing objects containing water such as vases, cups, cosmetics, and medicines near the phone.

Moisture in the digital phone may cause a fire and electric shocks.

Do not install the phone on an unstable surface or in direct sunlight.

It may cause severe damage to the plastic case of the phone, and reduced the performance of your

digital phone.

Do not place the phone in a dusty area or areas with extreme or volatile changes in temperature.

It may cause a fire or electric shocks.

Page IV

SAFETY CONCERNS

Do not install the phone near a heater or naked flames (cigarette lighter, heating apparatus, etc.).

It may cause a fire or electric shocks.

Do not use flammable solvent or materials

near the phone. Do not store them near the phone.

It may cause a fire or electric shocks.

If the phone makes excessive noise,

emits an odour, or smoke, immediately unplug the phone and call your Authorised Samsung Reseller.

Page V

SAFETY CONCERNS

CAUTION

Use a soft dry cloth to clean the phone. Do not use any chemical solvents like wax, benzene, alcohol, thinner,

aerosols, lubricant, or detergent.

The use of chemicals on the phone may cause fading/discoloring or damage to the parts.

Do not place heavy things on the phone.

It may cause damage to some parts.

Do not separate, repair or remodel the phone arbitrarily.

If a repair is needed, please contact your

Authorised Samsung Reseller.

Page VI

TABLE OF CONTENTS

ABOUT THIS GUIDE

Conventions.......................................................................................................................... I

SAFETY CONCERNS

Symbols ..............................................................................................................................	III
Warning...............................................................................................................................	IV
Caution ...............................................................................................................................	VI

PREPARATION
1.	Main Features.................................................................................................................................	1
2.	Checking the Parts in the Package............................................................................................	4
3.	Name and Features of the DS-5021D / 5014D Digital phone .................................................	5
	Front Panel ..........................................................................................................................	5
	Name and Features of Each Part ........................................................................................	6
	Bottom Panel of the DS-5021D / 5014D..............................................................................	8
	Additional Module ................................................................................................................	9
4.	Assembling the DS-5021D / 5014D Digital phone .................................................................	11
	Connecting lines to the phone ...........................................................................................	11
	Using the Desktop Stand...................................................................................................	11
	When used as the wall mounting digital phone .................................................................	12
	Adding a KDB Module .......................................................................................................	13
	Adding an AOM .................................................................................................................	14

Page VII

TABLE OF CONTENTS

THINGS YOU SHOULD KNOW
1.	About Stations and Trunk Lines...............................................................................................	15
2.	Selecting System Functions......................................................................................................	16
	Using the Scroll / Soft Button.............................................................................................	16
	Using the Function Code ...................................................................................................	17
	Assigning the Programmable Button Extenders................................................................	19
3.	Entering Characters....................................................................................................................	21
	Special Button Used ..........................................................................................................	21
	Entering Characters...........................................................................................................	22
4.	Configuring My Phone................................................................................................................	23
	To Change the digital phone Passcode.............................................................................	23
	Setting the Answer Mode ..................................................................................................	24
	Using the Headset / Handset (Headset Operation)...........................................................	25
	Enabling / Disabling the Key Confirmation Tone ...............................................................	26
	Pulse to Tone Changeover ................................................................................................	27
	Hot Keypad ........................................................................................................................	27
5.	Volume Adjustment ....................................................................................................................	28
	Adjusting Handset Volume ................................................................................................	28
	Adjusting Speaker Volume ................................................................................................	29
	Adjusting Ring Volume ......................................................................................................	29
6.	Types of Signal Tone..................................................................................................................	30
7.	Telephone Status Indicator .......................................................................................................	31
8.	Button LED ...................................................................................................................................	32

BASIC FEATURES
1. Before Making / Answering a Call ........................................................................................	33
Calling Methods .................................................................................................................	33
Call Answering Methods....................................................................................................	33

Page VIII

		TABLE OF CONTENTS
2.	Intercom Calls..............................................................................................................................	34
	Assigning the Names to Your Extension ...........................................................................	34
	Calling an Extension Number ............................................................................................	35
	Answering an Intercom Call...............................................................................................	36
	Voice Page Announce Mode (Intercom Calls Only) ..........................................................	36
	Automatic Answer Mode (Intercom Calls Only)................................................................	37
	Busy Station Callback........................................................................................................	38
	Busy Station Camp-On......................................................................................................	39
	Calling Your System Operator ...........................................................................................	39
3.	Outside Calls................................................................................................................................	40
	Calling Outside numbers ...................................................................................................	40
	Authorization Code and Account Code .............................................................................	42
	Answering an Outside Call ................................................................................................	42
	Universal Answer...............................................................................................................	43
	New Call ............................................................................................................................	43
	Busy Line Queuing With Callback .....................................................................................	43
	Cancelling Callback ...........................................................................................................	44
	Redial.................................................................................................................................	45
	Automatic Redial / Retry....................................................................................................	47
	Call Park ............................................................................................................................	48
4. Intercom / Outside Calls.............................................................................................................		49
	Holding a Call ....................................................................................................................	49
	Call Pickup.........................................................................................................................	54
	Dialling by Directory Name ................................................................................................	56
	Transferring Calls ..............................................................................................................	57
	Speed-Dial .........................................................................................................................	61
	Conference Calls ...............................................................................................................	66

Page IX

TABLE OF CONTENTS

CONVENIENT FEATURES
1.	Do Not Disturb .............................................................................................................................	69
	Setting Do Not Disturb.......................................................................................................	69
	Cancelling Do Not Disturb .................................................................................................	70
	One Time DND ..................................................................................................................	70
2.	Call Forwarding............................................................................................................................	71
	Call Forward Option...........................................................................................................	71
	Forwarding Calls................................................................................................................	73
	Forwarding All Calls...........................................................................................................	74
	Forward Busy.....................................................................................................................	75
	Forward No Answer...........................................................................................................	76
	Forward Busy / No Answer................................................................................................	77
	Forward When DND is Set ................................................................................................	78
	Forward Follow Me ............................................................................................................	79
3.	Paging and Messaging...............................................................................................................	81
	Internal Page .....................................................................................................................	81
	External Page ....................................................................................................................	82
	All Page .............................................................................................................................	83
	Meet Me Page : MMPG .....................................................................................................	84
	Call Park and Page............................................................................................................	86
	Rejoining a Page ...............................................................................................................	88
	Setting a Message Indication ............................................................................................	89
	Cancelling Messages.........................................................................................................	90
	Returning Messages..........................................................................................................	91
	Viewing Message Indication ..............................................................................................	92
	Programmed Messages ....................................................................................................	93
	Programmed Message List................................................................................................	94

Page X

		TABLE OF CONTENTS
4.	Alarm Features.............................................................................................................................	95
	Appointment Reminder / Alarm Clock ...............................................................................	95
	Alarm Cancel .....................................................................................................................	96
	Alarm Message..................................................................................................................	97
	Alarm Message Cancel .....................................................................................................	99
5.	Use with the Door Phone .........................................................................................................	100
	Answering The Door Phone ............................................................................................	100
	Calling The Door Phone / Room Monitor.........................................................................	101
6.	Executive / Secretary Hot Line................................................................................................	102
7.	Group Listening.........................................................................................................................	103
8.	Account Code ............................................................................................................................	104
9.	Locking Your digital phone .....................................................................................................	105
10.	Off-Hook Voice Announcement..............................................................................................	106
	OHVA...............................................................................................................................	106
	OHVA Cancel...................................................................................................................	107
	OHVA Block .....................................................................................................................	107
	OHVA Reject....................................................................................................................	107
11.	In Group / Out Of Group...........................................................................................................	108
12.	Mute .............................................................................................................................................	109
13.	Background Music....................................................................................................................	110
14.	Timer............................................................................................................................................	111
	Call Duration Timer...........................................................................................................	111
	Auto Timer .......................................................................................................................	112
	Timer Function.................................................................................................................	113
15.	Ring Preference.........................................................................................................................	114

Page XI

TABLE OF CONTENTS

APPLICATION MENUS
1.	Navigation Buttons ...................................................................................................................	115
	Menu Button ....................................................................................................................	115
	Send Button .....................................................................................................................	116
	End Button .......................................................................................................................	116
	Cancel button...................................................................................................................	116
	Enter button .....................................................................................................................	116
	Direction button................................................................................................................	117
2.	Main Menus ................................................................................................................................	118
	How to Select Items.........................................................................................................	118
3.	Reviewing and Calling Recently Called Numbers...............................................................	119
4.	Reviewing and Calling Recently Received Numbers .........................................................	120
5.	Reviewing and Calling Speed Dial Numbers........................................................................	121
6.	Reviewing and Calling Numbers by Name ...........................................................................	122
7.	Setting Forward Type and Number........................................................................................	123
8.	Setting Alarm Reminders.........................................................................................................	125

ANNEX
1.	Troubleshooting ........................................................................................................................	127
2.	Product Specifications............................................................................................................	129

Page XII

PREPARATION

1. Main Features

Application menu

Menu	Enter
	Enter
Send	End

This button allows you to access the digital phone’s menu functions. The menu functions include the recent outgoing call log, incoming call log, system directory functions, transferring incoming calls, inquiry of speed dial numbers, and alarm function.

Speed Dial

For frequently used phone numbers, you can press one speed dial button to make a call to the speed dial number.

Pickup

You can answer a call at another extension.

Automatic Redial/Retry

When your call is important but your party is busy on another call, you can use automatic redial/retry function. The digital phone redials the called number automatically until your party is free to take your call.

Page 1

PREPARATION

Hold

You can use the Hold feature when you need something or

another call arrives. Use this button to temporarily hold the

current call until you are ready to resume the call. You can

even pickup a held call at another station.

Conference Calls

This button is used when multiple parties need to be connected simultaneously during a phone conversation. Up to five parties including you can be connected in

a conference call.

Call Forwarding

If you cannot answer an incoming call, the call can be forwarded to another extension(unconditionally, while you are busy on a call, or when you are away from your phone).

Do Not Disturb

When you do not want to be disturbed, the DND feature can be set to block incoming calls and the phone will not ring. Your calls can be forwarded to another station when you do not wish to be disturbed.

Page 2

PREPARATION

Page

If you have an urgent announcement to make, or you wish to locate a colleague, you can page through the speaker of other stations, or through optional external speakers.

Executive/Secretary

When the Executive/Secretary button is pressed once, the executive and his/her secretary can be connected. The secretary can use this Executive/Secretary feature to receive an incoming call and then simply forward it to the executive.

Caller ID

XX-XXX-XXXX

When there is an incoming call, the caller ID or name will be displayed on the LCD screen. You can see who is

calling before answering the call and respond accordingly.


© SAMSUNG Electronics Co., Ltd.			Page 3

PREPARATION

2. Checking Parts in the Package

	Handset	Dual–Jack
	Handset	Modular Line
		Modular Line

DS-5021D

User Guide

Phone Stand

- Please contact your Authorised Samsung Reseller if any item above is missing or damaged.

NOTE

Page 4

PREPARATION

3. Name and Features of the DS-5021D / 5014D Digital phone

Front Panel

	Programmable Buttons
	(DS-5021D : 21, DS-5014D : 14)
	Soft Buttons
	Scroll Button
Speaker	Status Indicator
Speaker
	LCD screen
	Redial Button
	Volume Button
	Conference Button
Dial Buttons	Transfer Button
Dial Buttons
Speaker Button
Hold Button
Microphone	Navigation Buttons

u n e M

		d
	n
e
S

E n d

Page 5

PREPARATION

Name and Features of Each Part

EMBEDEMBED

Programmable Buttons

The DS-5021D digital phone has 21 programmable buttons and the DS-5014D digital phone has 14 programmable buttons. The programmable buttons allow you to activate desired functions or telephone numbers with a single button press.

Among the programmable buttons, the functions of 3 buttons are pre-set as follows.

!Message Button

When someone has left you a message this button’s LED blinks.

!Call1, Call2 Buttons

While the hold or conference functions are in use, the corresponding button’s LED blinks. Up to 6 call buttons can be set. By default 2 call buttons are set.

Soft Buttons

If the Scroll button is pressed, the function menus appear on the LCD screen. The Soft buttons can be used to select the desired menu from the function menus displayed.

Scroll Button

This button is used to activate the function menu on the LCD screen when in the idle condition. If this Scroll button is pressed, 3 menus [CALL, OTHER, ANS] will be displayed on the LCD screen.

Status Indicator

The indicator shows the status of the phone with 3 colours : red, green and yellow.

LCD screen

The LCD screen shows the processing status and progress of a call, in addition to the various function menus depending on the status of the phone.

Volume Button

The volume button is used to control the volume of the digital phone handset, speakerphone, ringer, background music and voice announcements.

Redial Button

Pressing this button dials the last phone number that you just called or allows you to view up to 10 previously dialled calls.

Page 6

PREPARATION

Conference Button

This button allows you to set up a conference call for up to 5 persons, including you.

Transfer Button

This button is used in the following cases :

When transferring your current call to other extension, extension group or externally. During a screened transfer pressing the transfer button allows you to toggle between the Original caller and station user you wish to transfer the caller to.

To enter station based programming options.

Navigation Buttons

Microphone

On the right side of speaker button, a microphone is located under a small hole in the plastic casing. You use the microphone in speakerphone mode to speak to your caller.

Hold Button

The hold button is used to place an existing call on hold and return to the call at a later time without hanging-up.

Speaker Button

This is used when you wish to use the digital phone’s speakerphone.

Dial Buttons

The dial buttons are used to input digits, and is made up of 10 digits [0]-[9] and [*], [#] buttons. Also, if a dial button is pressed for a longer duration, the corresponding personal speed dial number can be dialled.

Speaker

You can hear call status tones and announcements over the digital phone’s speaker.

Page 7

PREPARATION

Bottom Panel of the DS-5021D / 5014D

Groove for the Desk Stand

Wall Mounting Holes

Phone Line
Connection Port	Expansion Module

Handset

Connection

Port

Groove for the Wall Mounting Stand

Handset Connection Port

Plug the handset cord into this port marked with the symbol.

Phone Line Connection Port

Connect the phone line cord.

Expansion Module

Plug the KDB module into this module and secure with the two screws provided.

Groove for the Wall Mounting Stand

When used as a wall-mounting phone, assemble the phone stand into these grooves.

Wall Mounting Holes

When used as a wall mounting phone, these 2 holes are used to secure the phone on screws that are installed in the wall.

Groove for the Desk Stand

When used as the desk phone, assemble the phone stand into these grooves.

Page 8

PREPARATION

Additional Module

As the additional modules that can be connected to the DS-5021D/5014D phones and provide various functions, there are KDB-D/KDB-S/KDB-F for the modules types. The acoustic optic modulator(AOM) can be also connected to the DS-5021D/5014D phone.

Module Type	Functions

KDB-D	Can connect the digital extension device.(Supplying the DLI Port)

KDB-S	Can connect a regular phone with a wireless phone.
	(Supplying the SLI port)
KDB-F	Changes the speakerphone mode to the full duplex and provides an
	enhanced function.
AOM	Including 64 programmable buttons, this module can be connected to the
	DS-5021D/5014D phone.

KDB

The DS-5021D/5014D phone has 3 types of KDB module, such as KDB-D/KDB-S/KDB-F, and one of these can be installed in the phone. If the KDB module is installed, the phone function can be enhanced, and depending on the module types, the number of local ports can be increased. The shape of KDB module is shown below.

KDB-D

If the phone is added to the DLI(Digital Line Interface) port that supports 2B+D, the KDB-D module can be installed. The KDB-D module provides the DLI port, so it connects the digital extension devices, such as a digital phone or 64-button module.

KDB-S

If the phone is added to the DLI(Digital Line Interface) port that supports 2B+D, the KDB-S module can be installed. The KDB-S provides the SLI(Single Line Interface) port that can connect a wireless phone with a regular phone.

Page 9

PREPARATION

KDB-F

The standard mode of speakerphone in DS-5021D/5014D phone is ‘Half Duplex’. The half duplex means that it can communicate in both directions but only one way at a time. The KDB-F enhances the speakerphone mode to the full duplex, so it can provide better communication. Connecting up to 3 external microphones to the KDB-F module, a conference can use this in a very convenient way. To use this function, the phone shall have the pre-programmed EXTMIC button.

AOM

There is AOM(Add On Module) other than the KDB modules, as for the additional modules that provide various functions by connecting to the DS-5021D/5014D phone.

The AOM is a button expansion box that is composed of programmable buttons only. The DS-5021D/5014D phone can connect AOM of 64 buttons. If the AOM module is installed, that means more programmable buttons are added. Then more functions can be registered for convenient use.

Page 10

PREPARATION

4. Assembling the DS-5021D / 5014D Digital phone

Connecting lines to the phone

1. Connect the handset to the handset connection port.

2. Connect the line cord to the phone line connection port.

Using the Desktop Stand

If the phone needs to be used in a desktop environment, insert the desktop stand into the two side holes, which are located at the rear of the phone, and push it in the upward direction, as shown in the figure below.

Page 11

PREPARATION

When used as the wall mounting digital phone

Assemble the stand into the left/right slots that are located in the lower section of the base. Place the two holes for wall mounting on screws that are installed on the wall.

When used as a wall mounted digital phone, the location of the handset hook should be changed so that the handset can be secured. Take out the handset hook, flip it over and then insert the hook back into the hook holder as shown.

Page 12

PREPARATION

Adding a KDB Module

1. In the center of the bottom panel, there is an expansion module that can install KDB. Two connectors are covered with the plastic cover, which shall be removed in order to install the KDB module.

Plastic Cover

2. After removing the cover, plug in the KDB module and secure with the two screws provided.

KDB

Page 13

PREPARATION

Adding an AOM

1. Connect the DLI cable on the main system to the DLI port at the bottom of AOM. At this time, the AOM extension pair shall be assigned at the telephone system in order to use AOM.

2. Prepare the following AOM connectors and 4 screws that are provided with AOM itself.

3. Connect AOM to the phone by using the AOM connector. Place the AOM connector over two screw holes in the right side of AOM and the other two screw holes at the side of DS-5021D/5014D line cord port. Then tighten those screws.

AOM

DLI port

Page 14

THINGS YOU SHOULD KNOW

1. About Stations and Trunk Lines

A station is a digital or digital phone or standard telephone connected to the OfficeServ system.

Telephone

S ys te m

A trunk line is directly connected to your phone company’s telephone network. It allows you to make telephone calls to parties outside your office(for example, your home) or to receive incoming calls from external parties.

Outs ide

Trunk Line

Ins ide

Telephone

S ys te m

E xte ns ion

Page 15

THINGS YOU SHOULD KNOW

2. Selecting System Functions

To use the functions of the OfficeServ system you can: press the programmable button that is registered with the required function, select the function by using the Scroll button and 3 Soft buttons that are underneath the LCD screen or dial the function code.

For example, if the callback function is required, find the programmable button with this function first. If this button doesn’t exist, then press the Soft button corresponding to the location of [CBK] on the LCD screen.

Using the Scroll / Soft Button

The Scroll button is used to display the function menu on the LCD screen. If the Scroll button is pressed, the LCD screen will show three menus such as [CALL], [OTHER], and [ANS] in a row. If the Scroll button is pressed again, another menu appears.

Three Soft buttons are located underneath the LCD screen.

Among three Soft buttons, the one on the left is called the left Soft button, and the one in the middle is called the middle Soft button, and finally the one on the right is called the right Soft button.

Soft button

1. Press the Scroll button once when the digital phone is in the idle state and the LCD screen will show the screen.

2. First select one of the main menus ; [CALL], [OTHER], or [ANS]. To select the [CALL] menu, press the left Soft button, to select the [OTHER] menu, press the middle Soft button, and finally to select the [ANS] menu, press

the right Soft button.

[CALL] Menu : Displays the functions related to making a call.

[OTHER] Menu : Displays any other functions not related to answering or receiving a call.

[ANS] Menu : Displays functions related to answering calls at other system devices or pages.

Page 16

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