MTS 658 User Manual
Series 658 Environmental Chamber
Model 658.07 and 658.25
Bath and Spray
l
100-147-320 B
Copyright information © 2005, 2008 MTS Systems Corporation. All rights reserved.
Trademark information MTS and Bionix are registered trademarks of MTS Systems Corporation within the United
States. These trademarks may be protected in other countries.
Teflon is a registered trademark of DuPont.
Contact information MTS Systems Corporation
14000 Technology Drive
Eden Prairie, Minnesota 55344-2290 USA
Toll Free Phone: 800-328-2255 (within the U.S. or Canada)
Phone: 952-937-4000 (outside the U.S. or Canada)
Fax: 952-937-4515
E-mail: info@mts.com
http://www.mts.com
Publication information
Manual Part Number Publication Date
100-147-320 A November 2005
100-147-320 B March 2008
Contents
Technical Support 5
How to Get Technical Support 5
Before You Contact MTS 5
If You Contact MTS by Phone 6
Problem Submittal Form in MTS Manuals 7
Preface 9
Before You Begin 9
Conventions 10
Documentation Conventions 10
Introduction 13
About the Series 658 Environmental Chamber 13
Series 658 Environmental Chamber Specifications 15
Installation 17
Installing the 658.25 Chamber in the Load Unit 17
Connecting Hoses to the 658.25 19
Installing the Model 658.07 Chamber in the Load Unit 20
Connecting Hoses to the Model 658.07 20
Operation 21
Series 658 Environmental Chamber Contents
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Contents
Series 658 Environmental Chamber
Technical Support
How to Get Technical Support
Start with your
manuals
Technical support
methods
MTS web site
www.mts.com
E-mail techsupport@mts.com
Telephone MTS Call Center 800-328-2255
Fax 952-937-4515
The manuals supplied by MTS provide most of the information you need to use
and maintain your equipment. If your equipment includes MTS software, look
for online help and README files that contain additional product information.
If you cannot find answers to your technical questions from these sources, you
can use the internet, e-mail, telephone, or fax to contact MTS for assistance.
MTS provides a full range of support services after your system is installed. If
you have any questions about a system or product, contact MTS in one of the
following ways.
The MTS web site gives you access to our technical support staff by means of a
Technical Support link:
www.mts.com > Contact Us > Service & Technical Support
Weekdays 7:00 A.M. to 5:00 P.M., Central Time
Please include “Technical Support” in the subject line.
Before You Contact MTS
MTS can help you more efficiently if you have the following information
available when you contact us for support.
Know your site
number and system
number
Series 658 Environmental Chamber Technical Support
The site number contains your company number and identifies your equipment
type (material testing, simulation, and so forth). The number is usually written on
a label on your MTS equipment before the system leaves MTS. If you do not
have or do not know your MTS site number, contact your MTS sales engineer.
Example site number: 571167
When you have more than one MTS system, the system job number identifies
which system you are calling about. You can find your job number in the papers
sent to you when you ordered your system.
Example system number: US1.42460
5
Know information from
prior technical
If you have contacted MTS about this problem before, we can recall your file.
You will need to tell us the:
assistance
• MTS notification number
• Name of the person who helped you
Identify the problem Describe the problem you are experiencing and know the answers to the
following questions:
• How long and how often has the problem been occurring?
• Can you reproduce the problem?
• Were any hardware or software changes made to the system before the
problem started?
• What are the model numbers of the suspect equipment?
• What model controller are you using (if applicable)?
• What test configuration are you using?
Know relevant
computer information
Know relevant
software information
If you are experiencing a computer problem, have the following information
available:
• Manufacturer’s name and model number
• Operating software type and service patch information
• Amount of system memory
• Amount of free space on the hard drive in which the application resides
• Current status of hard-drive fragmentation
• Connection status to a corporate network
For software application problems, have the following information available:
• The software application’s name, version number, build number, and if
available, software patch number. This information is displayed briefly
when you launch the application, and can typically be found in the “About”
selection in the “Help” menu.
• It is also helpful if the names of other non-MTS applications that are
running on your computer, such as anti-virus software, screen savers,
keyboard enhancers, print spoolers, and so forth are known and available.
If You Contact MTS by Phone
Your call will be registered by a Call Center agent if you are calling within the
United States or Canada. Before connecting you with a technical support
specialist, the agent will ask you for your site number, name, company, company
address, and the phone number where you can normally be reached.
Technical Support
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Series 658 Environmental Chamber
If you are calling about an issue that has already been assigned a notification
number, please provide that number. You will be assigned a unique notification
number about any new issue.
Identify system type To assist the Call Center agent with connecting you to the most qualified
technical support specialist available, identify your system as one of the
following types:
• Electromechanical materials test system
• Hydromechanical materials test system
• Vehicle test system
• Vehicle component test system
• Aero test system
Be prepared to
Prepare yourself for troubleshooting while on the phone:
troubleshoot
• Call from a telephone when you are close to the system so that you can try
implementing suggestions made over the phone.
• Have the original operating and application software media available.
• If you are not familiar with all aspects of the equipment operation, have an
experienced user nearby to assist you.
Write down relevant
Prepare yourself in case we need to call you back:
information
• Remember to ask for the notification number.
• Record the name of the person who helped you.
• Write down any specific instructions to be followed, such as data recording
or performance monitoring.
After you call MTS logs and tracks all calls to ensure that you receive assistance and that action
is taken regarding your problem or request. If you have questions about the status
of your problem or have additional information to report, please contact MTS
again and provide your original notification number.
Problem Submittal Form in MTS Manuals
Use the Problem Submittal Form to communicate problems you are experiencing
with your MTS software, hardware, manuals, or service which have not been
resolved to your satisfaction through the technical support process. This form
includes check boxes that allow you to indicate the urgency of your problem and
your expectation of an acceptable response time. We guarantee a timely
response—your feedback is important to us.
The Problem Submittal Form can be accessed:
• In the back of many MTS manuals (postage paid form to be mailed to MTS)
• www.mts.com > Contact Us > Problem Submittal Form (electronic form to
be e-mailed to MTS)
Series 658 Environmental Chamber Technical Support
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Technical Support
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Series 658 Environmental Chamber
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