Hp Pavilion Gaming 17 User Manual

5 (1)

Maintenance and Service Guide

HP Pavilion Gaming 17 Laptop PC

© Copyright 2019 HP Development Company,

L.P.

Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. DisplayPort and the DisplayPort logo are trademarks owned by the Video Electronics Standards Association (VESA) in the United States and other countries. Intel, Core, and Optane are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. NVIDIA and GeForce are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. SDHC, SDXC, and microSD are trademarks or registered trademarks of SD-3C LLC. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. Miracast is a registered trademark of the Wi-Fi Alliance.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: May 2019

Document Part Number: L57950-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to http://www.microsoft.com for details.

To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to nd your product. Then select

User Guides.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

Important Notice about Customer Self-Repair Parts

IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer SelfRepair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by applicable safety standards.

v

vi Safety warning notice

Table of contents

1 Product description .......................................................................................................................................

1

2 Getting to know your computer ......................................................................................................................

5

Right side ...............................................................................................................................................................

5

Left side .................................................................................................................................................................

6

Display ....................................................................................................................................................................

7

Keyboard area ........................................................................................................................................................

8

Touchpad .............................................................................................................................................

8

Lights ...................................................................................................................................................

9

Button and speakers .........................................................................................................................

10

Special keys .......................................................................................................................................

11

Bottom .................................................................................................................................................................

12

Rear ......................................................................................................................................................................

12

Labels ...................................................................................................................................................................

13

3 Illustrated parts catalog ..............................................................................................................................

14

Computer major components ..............................................................................................................................

14

Display assembly subcomponents ......................................................................................................................

17

Cables ...................................................................................................................................................................

18

Mass storage devices ...........................................................................................................................................

19

Miscellaneous parts .............................................................................................................................................

20

4 Removal and replacement procedures preliminary requirements ....................................................................

22

Tools required ......................................................................................................................................................

22

Service considerations .........................................................................................................................................

22

Plastic parts .......................................................................................................................................

22

Cables and connectors ......................................................................................................................

22

Drive handling ...................................................................................................................................

23

Workstation guidelines .....................................................................................................................

23

Electrostatic discharge information ....................................................................................................................

23

Generating static electricity ..............................................................................................................

24

Preventing electrostatic damage to equipment ...............................................................................

24

Personal grounding methods and equipment ..................................................................................

25

Grounding the work area ...................................................................................................................

25

Recommended materials and equipment ........................................................................................

25

Packaging and transporting guidelines ..............................................................................................................

26

vii

5 Removal and replacement procedures for Customer Self-Repair parts .............................................................

27

Component replacement procedures ..................................................................................................................

27

Preparation for disassembly .............................................................................................................

27

Bottom cover .....................................................................................................................................

28

Solid-state drive and Optane Memory Module .................................................................................

30

Memory module ................................................................................................................................

31

Hard drive assembly ..........................................................................................................................

33

6 Removal and replacement procedures for authorized service provider parts ....................................................

35

Component replacement procedures ..................................................................................................................

35

Battery ...............................................................................................................................................

35

WLAN module ....................................................................................................................................

37

Touchpad ...........................................................................................................................................

39

Vent covers ........................................................................................................................................

40

Fan shields .........................................................................................................................................

42

Heat sink/fan assembly ....................................................................................................................

43

USB board ..........................................................................................................................................

46

Power connector ...............................................................................................................................

47

System board ....................................................................................................................................

48

Speakers ............................................................................................................................................

50

Power button board ..........................................................................................................................

51

Display assembly ...............................................................................................................................

52

Keyboard/top cover ...........................................................................................................................

59

7 Using Setup Utility (BIOS) .............................................................................................................................

60

Starting Setup Utility (BIOS) ................................................................................................................................

60

Updating Setup Utility (BIOS) ..............................................................................................................................

60

Determining the BIOS version ...........................................................................................................

60

Downloading a BIOS update ..............................................................................................................

61

8 Using HP PC Hardware Diagnostics ................................................................................................................

62

Using HP PC Hardware Diagnostics Windows (select products only) .................................................................

62

Downloading HP PC Hardware Diagnostics Windows .......................................................................

62

Downloading the latest HP PC Hardware Diagnostics Windows version .......................

63

Downloading HP Hardware Diagnostics Windows by product name or number

 

(select products only) .....................................................................................................

63

Installing HP PC Hardware Diagnostics Windows .............................................................................

63

Using HP PC Hardware Diagnostics UEFI .............................................................................................................

63

Starting HP PC Hardware Diagnostics UEFI .......................................................................................

64

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..............................................

64

viii

Downloading the latest HP PC Hardware Diagnostics UEFI version ..............................

64

Downloading HP PC Hardware Diagnostics UEFI by product name or number

 

(select products only) .....................................................................................................

64

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) .............................................

65

Downloading Remote HP PC Hardware Diagnostics UEFI .................................................................

65

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version .................

65

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or

 

number ............................................................................................................................

65

Customizing Remote HP PC Hardware Diagnostics UEFI settings ....................................................

65

9 Backing up, restoring, and recovering ...........................................................................................................

67

Backing up information and creating recovery media ........................................................................................

67

Using Windows tools .........................................................................................................................

67

Using the HP Cloud Recovery Download Tool to create recovery media (select products only) .....

67

Restoring and recovery ........................................................................................................................................

68

Restoring, resetting, and refreshing using Windows tools ..............................................................

68

Recovering using HP Recovery media ...............................................................................................

68

Changing the computer boot order ...................................................................................................

68

10 peci c tions ............................................................................................................................................

69

11 Power cord set requirements ......................................................................................................................

70

Requirements for all countries ............................................................................................................................

70

Requirements for speci c countries and regions ................................................................................................

71

12 Recycling ..................................................................................................................................................

73

Index .............................................................................................................................................................

74

ix

x

1Product description

Table 1-1 Product components and their descriptions

Category

Description

 

 

Product Name

HP Pavilion Gaming 17 Laptop PC

 

 

 

Model numbers: 17-cd0001 – 17-cd0999, 17t-cd000

 

 

Processor

Intel® Core™ i7-9750H (2.6 GHz, turbo up to 4.5 GHz, 2666 MHz FSB, 12 MB L3 cache, six core, 45 W)

 

 

 

Intel Core i5-9300H (2.4 GHz, turbo up to 4.1 GHz, 2666 MHz FSB, 8 MB L3 cache, quad core, 45 W)

 

 

Graphics

Hybrid graphics

 

 

 

NVIDIA® GeForce® GTX 1660Ti with up to 6 GB of dedicated video memory

 

 

 

NVIDIA GeForce GTX 1650 with up to 4 GB of dedicated video memory

 

 

 

NVIDIA GeForce GTX 1050 with up to 3 GB of dedicated video memory

 

 

 

Supports HD decode, DX12, and HDMI

 

 

 

Supports Optimus

 

 

 

Supports GPS (GPU Performance Scaling)

 

 

 

Supports MR compatible (60 Hz frame)

 

 

Display panel

43.9 cm (17.3 in) full high de nition (FHD) (1920 × 1080), WLED, UWVA, antiglare, slim t (3.5

 

mm), narrow bezel, 300 nits; Microsoft HDR Streaming Capable

 

 

 

eDP 1.4 + PSR, 144 Hz display

 

 

 

eDP 1.4 + PSR2, 60 Hz display

 

 

Memory

Two SODIMM slots, customer accessible/upgradeable

 

 

 

DDR4-2666 dual channel support

 

 

 

Supports up to 32 GB maximum system memory in the following con gurations

 

 

 

32 GB (16 GB × 2)

 

 

 

16 GB (16 GB × 1 or 8 GB × 2)

 

 

 

12 GB (8 GB × 1 + 4 GB × 1)

 

 

 

8 GB (8 GB × 1 or 4 GB × 2)

 

 

Storage

Supports 7.0 mm/7.2 mm/9.5 mm, 2.5 in SATA hard drives

 

 

 

Support for solid-state drive + hard drive

 

 

 

Support for NGFF M.2 solid-state drive with SATA/PCIe co-layout port

 

 

 

Accelerometer/hard drive protection support

 

 

 

Single hard drive con gur tions

 

 

 

2 TB, 5400 rpm, 9.5 mm/7.2 mm

 

 

 

1 TB, 7200 rpm, 9.5 mm/7.2 mm

 

 

1

Table 1-1 Product components and their descriptions (continued)

Category

Description

 

 

 

Dual storage con gur tions

 

 

 

512 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 7200 rpm hard drive

 

 

 

512 GB, PCIe, value, solid-state drive + 1 TB, 7200 rpm hard drive

 

 

 

256 GB, PCIe, NVMe, TLC, solid-state drive + 2 TB, 5400 rpm hard drive

 

 

 

256 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 7200 rpm hard drive

 

 

 

128 GB, PCIe, NVMe, TLC, solid-state drive + 2 TB, 5400 rpm hard drive

 

 

 

128 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 7200 rpm hard drive

 

 

 

PCIe-3 × 4, NVMe, TLC, M.2 solid-state drive

 

 

 

1 TB

 

 

 

512 GB

 

 

 

256 GB

 

 

 

PCIe, NVMe, value, M.2 solid-state drive

 

 

 

512 GB

 

 

 

256 GB

 

 

 

Intel Optane™ (3D Xpoint) Solution (PCIe) Gen3 × 2, solid-state drive

 

 

 

32 GB (Optane) + 512 GB solid-state drive

 

 

Audio

Audio brand: B&O Play

 

 

 

Audio control panel: B&O Play Audio Control

 

 

 

Supports HP Audio Boost

 

 

 

Dual speakers

 

 

Video

HP Wide Vision HD Camera - indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR, 88° WFOV

 

 

 

720p by 30 frames per second

 

 

 

Dual array digital microphone with appropriate software - beam forming, echo cancellation, noise

 

suppression

 

 

RJ-45 (network) jack

Integrated 10/100/1000 NIC

 

 

 

Supports Network Booster

 

 

Sensors

Accelerometer

 

 

Wireless networking

Integrated wireless option with dual antennas (M.2/MIPI/BRI)

 

 

 

Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth® 5 (non-vPro) (MU-MIMO, Gigabit Wi-Fi

 

speeds supported)

 

 

 

Support for Wi-Fi CERTIFIED iracast -certi ed devices

 

 

Ports

HP Smart Plug AC adapter

 

 

 

Audio-out (headphone)/Audio-in (microphone) combo jack

 

 

 

RJ-45 (network) jack

 

 

2Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)

Category

Description

 

 

 

igh-de nition multimedia interface (HDMI) v.2.0 + HDCP 2.2 supporting up to 4096 × 2160 at 60 Hz

 

Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto

 

adjust panel resolution to t embedded panel and external monitor connected)

 

 

 

USB 3.1 Gen 1 Type A ports (3); two on right side, one on left side; supports HP Sleep & Charge (left

 

side)

 

 

 

USB 3.1 Gen 1 Type-C port (supports data transfer, Power Delivery 3.0, DisplayPort™ 1.4 4K output

 

up to 4096 × 2160 [60 Hz]; supports HP Sleep & Charge)

 

 

Media card reader

Supports microSD™/SDHC™/SDXC™

 

 

 

Push-push insertion/removal

 

 

Internal card expansion

One M.2 slot for WLAN

 

 

 

One M.2 slot for solid-state drive

 

 

Keyboard/pointing devices

Keyboard

 

 

 

Full-sized, backlit, island-style, keyboard with numeric keypad

 

 

 

Full-sized, non-backlit, island-style, keyboard with numeric keypad

 

 

 

Touchpad requirements

 

 

 

ClickPad with image sensor

 

 

 

Multitouch gestures enabled

 

 

 

Support for Precision Touchpad

 

 

 

Support for modern trackpad gestures

 

 

 

Taps enabled as default

 

 

Power requirements

Battery

 

 

 

Supports a 3-cell, 52.5 Wh, 4550 mAh, polymer battery

 

 

 

Supports battery life enhancement

 

 

 

Supports battery fast charge (45 minutes, 50% charged)

 

 

 

Smart AC adapter (PRC, slim barrel, 4.5 mm)

 

 

 

200 W

 

 

 

150 W

 

 

 

135 W

 

 

 

Power cord (1 m, conventional)

 

 

 

C13 (for adapters > 200 W)

 

 

 

C5

 

 

Security

Trusted Platform Module (fTPM) 2.0, rmware based

 

 

 

Universal 2nd Factor Authentication (U2F)

 

 

Operating system

Preinstalled

 

 

 

Windows® 10 Home 64

 

 

3

Table 1-1 Product components and their descriptions (continued)

Category

Description

 

 

 

Windows 10 Home 64 Advanced

 

 

 

Windows 10 Home 64 Advanced Single Language

 

 

 

Windows 10 Home 64 High-End Chinese Market CPPP

 

 

 

Windows 10 Home 64 Plus

 

 

 

Windows 10 Home 64 Plus Single Language

 

 

 

Windows 10 Home 64 Plus Single Language Africa Market PPP

 

 

 

Windows 10 Home 64 Plus Single Language APAC EM PPP

 

 

 

Windows 10 Home 64 Plus Single Language India Market PPP

 

 

 

Windows 10 Home 64 Plus Single Language Indonesia Market PPP

 

 

 

Windows 10 Pro 64

 

 

 

Windows 10 Pro 64 Chinese Market

 

 

 

FreeDOS 3.0

 

 

Serviceability

End-user replaceable parts

 

 

 

AC adapter

 

 

 

Memory modules

 

 

 

Solid-state drive

 

 

 

Hard drive

 

 

4Chapter 1 Product description

2Getting to know your computer

Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work.

Right side

Table 2-1 Right-side components and their descriptions

Component

 

Description

 

 

 

(1)

Audio-out (headphone)/Audio-in (microphone)

Connects optional powered stereo speakers, headphones,

 

combo jack

earbuds, a headset, or a television audio cable. Also connects an

 

 

optional headset microphone. This jack does not support

 

 

optional standalone microphones.

 

 

WARNING! To reduce the risk of personal injury, adjust the

 

 

volume before putting on headphones, earbuds, or a headset.

 

 

For additional safety information, see the Regulatory, Safety,

 

 

and Environmental Notices.

 

 

To access this guide:

 

 

Type HP Documentation in the taskbar search box, and

 

 

 

then select HP Documentation.

 

 

NOTE: When a device is connected to the jack, the computer

 

 

speakers are disabled.

 

 

 

(2)

USB SuperSpeed ports (2)

Connect USB devices, such as a cell phone, camera, activity

 

 

tracker, or smartwatch, and provide high-speed data transfer.

 

 

 

 

(3)

AC adapter and battery light

White: The AC adapter is connected and the battery is fully

 

 

 

charged.

 

 

Blinking white: The AC adapter is disconnected and the

 

 

 

battery has reached a low battery level.

 

 

Amber: The AC adapter is connected and the battery is

 

 

 

charging.

 

 

The battery is not charging.

 

 

 

(4)

Power connector

Connects an AC adapter.

 

 

 

 

Right side

5

Left side

Table 2-2 Left-side components and their descriptions

Component

 

Description

 

 

 

(1)

HDMI port

Connects an optional video or audio device, such as a high-

 

 

de

nition television, any compatible digital or audio component,

 

 

or a high-speed igh- e nition Multimedia Interface (HDMI)

 

 

device.

 

 

 

(2)

USB port with HP Sleep and Charge

Connects a USB device, provides data transfer, and even when

 

 

the computer is o , charges most products such as a cell phone,

 

 

camera, activity tracker, or smartwatch.

 

 

 

(3)

RJ-45 (network) jack/status lights

Connects a network cable.

 

 

White: The network is connected.

 

 

Amber: Activity is occurring on the network.

 

 

 

(4)

USB Type-C SuperSpeed port with HP Sleep and

Connects a USB device that has a Type-C connector, provides

 

Charge

high-speed data transfer, and even when the computer is o ,

 

 

charges most products such as a cell phone, camera, activity

 

 

tracker, or smartwatch.

 

 

– and –

 

 

Connects a display device that has a USB Type-C connector,

 

 

providing DisplayPort output.

 

 

NOTE: Cables and/or adapters (purchased separately) may be

 

 

required.

 

 

 

(5)

Memory card reader

Reads optional memory cards that enable you to store, manage,

 

 

share, or access information.

 

 

To insert a card:

 

 

1.

Hold the card label-side up, with connectors facing the

 

 

 

computer.

 

 

2.

Insert the card into the memory card reader, and then

 

 

 

press in on the card until it is rmly seated.

 

 

To remove a card:

 

 

Press in on the card, and then remove it from the memory

 

 

 

card reader.

 

 

 

 

(6)

Drive light

Blinking white: The hard drive is being accessed.

 

 

 

 

6Chapter 2 Getting to know your computer

Display

Table 2-3 Display components and their descriptions

Component

Description

 

 

 

(1)

WLAN antennas*

Send and receive wireless signals to communicate with wireless local

 

 

area networks (WLANs).

 

 

 

(2)

Internal microphones

Record sound.

 

 

 

(3)

Camera light

On: The camera is in use.

 

 

 

(4)

Camera

Allows you to video chat, record video, and record still images. Some

 

 

cameras also allow a facial recognition logon to Windows, instead of

 

 

a password logon.

NOTE: Camera functions vary depending on the camera hardware and software installed on your product.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

Type HP Documentation in the taskbar search box, and then select HP Documentation.

Display 7

Keyboard area

Touchpad

Table 2-4 Touchpad components and their descriptions

Component

 

Description

 

 

 

(1)

Touchpad zone

Reads your nger gestures to move the pointer or activate items

 

 

on the screen.

 

 

 

(2)

Left touchpad button

Functions like the left button on an external mouse.

 

 

 

(3)

Right touchpad button

Functions like the right button on an external mouse.

 

 

 

8Chapter 2 Getting to know your computer

Lights

Table 2-5 Lights and their descriptions

Component

 

Description

 

 

 

 

(1)

Power light

On: The computer is on.

 

 

Blinking: The computer is in the Sleep state, a power-

 

 

 

saving state. The computer shuts o power to the display

 

 

 

and other unneeded components.

 

 

The computer is o or in Hibernation. Hibernation is a

 

 

 

power-saving state that uses the least amount of power.

 

 

 

(2)

Caps lock light

On: Caps lock is on, which switches the key input to all capital

 

 

letters.

 

 

 

 

(3)

Mute light

On: Computer sound is o .

 

 

Computer sound is on.

 

 

 

 

Keyboard area

9

Button and speakers

Table 2-6 Button and speakers and their descriptions

Component

 

Description

 

 

 

 

 

(1)

Power button

When the computer is o , press the button to turn on the

 

 

 

computer.

 

 

 

When the computer is on, press the button briefly to

 

 

 

initiate Sleep.

 

 

 

When the computer is in the Sleep state, press the button

 

 

 

briefly to exit Sleep (select products only).

 

 

When the computer is in Hibernation, press the button

 

 

 

briefly to exit Hibernation.

 

 

 

CAUTION: Pressing and holding down the power button results

 

 

in the loss of unsaved information.

 

 

 

If the computer has stopped responding and shutdown

 

 

procedures are ine ective, press and hold the power button

 

 

down for at least 5 seconds to turn o

the computer.

 

 

To learn more about your power settings, see your power

 

 

options:

 

 

 

Right-click the Power icon

, and then select Power

 

 

 

Options.

 

 

 

 

 

(2)

Speakers (2)

Produce sound.

 

 

 

 

 

 

10 Chapter 2 Getting to know your computer

Special keys

Table 2-7 Special keys and their descriptions

Component

 

Description

 

 

 

(1)

esc key

Displays system information when pressed in combination with

 

 

the fn key.

 

 

 

(2)

fn key

Executes speci c functions when pressed in combination with

 

 

another key.

 

 

 

(3)

Windows key

Opens the Start menu.

 

 

NOTE: Pressing the Windows key again will close the Start

 

 

menu.

 

 

 

(4)

Action keys

Execute frequently used system functions.

 

 

 

(5)

num lock key

Alternates between the navigational and numeric functions on

 

 

the integrated numeric keypad.

 

 

 

(6)

Integrated numeric keypad

A separate keypad to the right of the alphabet keyboard. When

 

 

num lock is pressed, the keypad can be used like an external

 

 

numeric keypad.

NOTE: If the keypad function is active when the computer is turned o , that function is reinstated when the computer is turned back on.

Keyboard area 11

Bottom

Table 2-8 Bottom components and their descriptions

Component

Description

 

 

Vent

Enables airflow to cool internal components.

 

NOTE: The computer fan starts up automatically to cool

 

internal components and prevent overheating. It is normal

 

for the internal fan to cycle on and o during routine

 

operation.

 

 

Rear

Table 2-9 Rear components and their descriptions

Component

Description

 

 

Vents (2)

Enable airflow to cool internal components.

 

NOTE: The computer fan starts up automatically to cool internal

 

components and prevent overheating. It is normal for the internal

 

fan to cycle on and o during routine operation.

 

 

12 Chapter 2 Getting to know your computer

Hp Pavilion Gaming 17 User Manual

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

Service label—Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support.

Table 2-10 Service label components

Component

(1)HP product name

(2)Model number

(3)Product ID

(4)Serial number

(5)Warranty period

Regulatory label(s)—Provide(s) regulatory information about the computer.

Wireless certi cation label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

Labels 13

3Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 13 for details.

14 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major components and their descriptions

Item

Component

Spare part number

(1)Display assembly

NOTE: Display assemblies are spared only at a subcomponent level.

(2)Keyboard/top cover (includes keyboard cable):

For a detailed list of country codes, see Keyboard/top cover on page 59.

 

For use in ghost white models without a backlight

L58644-xx1

 

 

 

 

For use in ghost white models with a backlight

L58646-xx1

 

 

 

 

For use in acid green models with a backlight

L58645-xx1

 

 

 

(3)

Vent covers (left and right)

not spared

 

 

 

(4)

Touchpad

L56905-001

 

NOTE: The touchpad cable is available using spare part number L56879-001.

 

 

 

 

(5)

Power connector cable

L56877-001

 

 

 

(6)

Fan shields (left and right)

not spared

(7)Power button board

NOTE: The power button board cable is available using spare part number L56881-001.

 

For use in ghost white models

L56880-001

 

 

 

 

For use in acid green models

L57168-001

 

 

 

(8)

Speakers (includes cushion)

L56882-001

(9)System board (includes processor and replacement thermal material): All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system

 

Intel Core i7-9750H processor and 6 GB of discrete graphics memory (GeForce GTX 1660 Ti)

L58846-xx1

 

 

 

 

Intel Core i7-9750H processor and 4 GB of discrete graphics memory (GeForce GTX 1650)

L58851-xx1

 

 

 

 

Intel Core i7-9750H processor and 3 GB of discrete graphics memory (GeForce GTX 1050)

L58849-xx1

 

 

 

 

Intel Core i5-9300H processor and 6 GB of discrete graphics memory (GeForce GTX 1660 Ti)

L58852-xx1

 

 

 

 

Intel Core i5-9300H processor and 4 GB of discrete graphics memory (GeForce GTX 1650)

L58850-xx1

 

 

 

 

Intel Core i5-9300H processor and 3 GB of discrete graphics memory (GeForce GTX 1050)

L58848-xx1

 

 

 

 

Thermal pads (not illustrated)

L56874-001

 

 

 

(10)

USB board

L56875-001

 

NOTE: The USB board cable is available using spare part number L56876-001.

 

 

 

 

(11)

Heat sink for use in models with GeForce GTX 2060/2060Ti graphics

L56873-001

 

 

 

 

Heat sink for use in models with GeForce GTX 2050 graphics

L57166-001

 

 

 

 

Heat sink for use in models with GeForce GTX 1050 graphics

L57167-001

 

 

 

 

Thermal grease (not illustrated)

L65268-001

 

 

 

Computer major components 15

Table 3-1 Computer major components and their descriptions (continued)

Item

Component

Spare part number

 

 

 

 

Thermal pads (not illustrated)

L56874-001

 

 

 

(12)

Memory modules (DDR4-2666):

 

 

 

 

 

16 GB

937438-855

 

 

 

 

8 GB

937236-855

 

 

 

 

4 GB

L10598-855

 

 

 

(13)

Solid-state drive (M.2):

 

 

 

 

 

1 TB, PCIe, Gen 3 × 4

L68311-001

 

 

 

 

512 GB, PCIe, Gen 3 × 4

L56870-001

 

 

 

 

512 GB, PCIe, Gen 3 × 2

L56869-001

 

 

 

 

512 GB, PCIe + 32 GB Optane Memory

L56999-001

 

 

 

 

256 GB, PCIe, Gen 3 × 4

L56868-001

 

 

 

 

256 GB, PCIe, Gen 3 × 2

L56997-001

 

 

 

 

128 GB, PCIe, Gen 3 × 2

L56867-001

 

 

 

 

16 GB, PCIe, Gen 3 × 2 Optane Memory Module

L56866-001

 

 

 

(14)

WLAN module (Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5)

L22634-005

 

 

 

(15)

Hard drive connector

L56871-001

 

 

 

(16)

Hard drive

 

 

 

 

 

2 TB, 7200 rpm

912487-855

 

 

 

 

1 TB, 7200 rpm

766644-005

 

 

 

(17)

Battery (3-cell, 52 Wh)

L08855-855

 

 

 

(18)

Bottom cover

 

 

 

 

 

For use in ghost white models

L56865-001

 

 

 

 

For use in acid green models

L65250-001

 

 

 

16 Chapter 3 Illustrated parts catalog

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