Maintenance and Service Guide
HP Pavilion Gaming 15 Laptop PC
© Copyright 2019 HP Development Company,
L.P.
AMD, Ryzen, Radeon, and Radeon Vega are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel is a trademark of Intel Corporation or its subsidiaries in the U.S. and/or other countries. NVIDIA, GeForce, and Optimus are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. SDHC, SDXC, and microSD are trademarks or registered trademarks of SD-3C LLC. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. Miracast is a registered trademark of the Wi-Fi Alliance.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: September 2019
Document Part Number: L83493-001
Product notice
This guide describes features that are common to most models. Some features may not be available on your computer.
Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to http://www.microsoft.com for details.
To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.
For any further information or to request a full refund of the price of the computer, please contact your seller.
Important Notice about Customer Self-Repair Parts
IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer SelfRepair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by applicable safety standards.
v
vi Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... |
1 |
2 Getting to know your computer ...................................................................................................................... |
5 |
Right side ............................................................................................................................................................... |
5 |
Left side ................................................................................................................................................................. |
6 |
Display .................................................................................................................................................................... |
7 |
Keyboard area ........................................................................................................................................................ |
8 |
Touchpad ............................................................................................................................................. |
8 |
Touchpad settings ............................................................................................................. |
8 |
Lights ................................................................................................................................................... |
9 |
Button and speakers ......................................................................................................................... |
10 |
Special keys ....................................................................................................................................... |
11 |
Bottom ................................................................................................................................................................. |
12 |
Rear ...................................................................................................................................................................... |
12 |
Labels ................................................................................................................................................................... |
13 |
3 Illustrated parts catalog .............................................................................................................................. |
14 |
Computer major components .............................................................................................................................. |
14 |
Display assembly subcomponents ...................................................................................................................... |
17 |
Cables ................................................................................................................................................................... |
18 |
Mass storage devices ........................................................................................................................................... |
19 |
Miscellaneous parts ............................................................................................................................................. |
20 |
4 Removal and replacement procedures preliminary requirements .................................................................... |
22 |
Tools required ...................................................................................................................................................... |
22 |
Service considerations ......................................................................................................................................... |
22 |
Plastic parts ....................................................................................................................................... |
22 |
Cables and connectors ...................................................................................................................... |
22 |
Drive handling ................................................................................................................................... |
23 |
Workstation guidelines ..................................................................................................................... |
23 |
Electrostatic discharge information .................................................................................................................... |
23 |
Generating static electricity .............................................................................................................. |
24 |
Preventing electrostatic damage to equipment ............................................................................... |
24 |
Personal grounding methods and equipment .................................................................................. |
25 |
Grounding the work area ................................................................................................................... |
25 |
Recommended materials and equipment ........................................................................................ |
25 |
vii
Packaging and transporting guidelines .............................................................................................................. |
26 |
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. |
27 |
Component replacement procedures .................................................................................................................. |
27 |
Preparation for disassembly ............................................................................................................. |
27 |
Bottom cover ..................................................................................................................................... |
28 |
Solid-state drive ................................................................................................................................ |
30 |
Memory module ................................................................................................................................ |
31 |
Hard drive assembly .......................................................................................................................... |
33 |
6 Removal and replacement procedures for authorized service provider parts .................................................... |
35 |
Component replacement procedures .................................................................................................................. |
35 |
Feet .................................................................................................................................................... |
35 |
Battery ............................................................................................................................................... |
37 |
WLAN module .................................................................................................................................... |
38 |
Touchpad ........................................................................................................................................... |
40 |
Fans ................................................................................................................................................... |
41 |
Heat sink ............................................................................................................................................ |
42 |
Power button/USB board .................................................................................................................. |
44 |
System board .................................................................................................................................... |
45 |
Speakers ............................................................................................................................................ |
48 |
Display assembly ............................................................................................................................... |
49 |
Power connector ............................................................................................................................... |
57 |
Keyboard/top cover ........................................................................................................................... |
58 |
7 Using Setup Utility (BIOS) ............................................................................................................................. |
59 |
Starting Setup Utility (BIOS) ................................................................................................................................ |
59 |
Updating Setup Utility (BIOS) .............................................................................................................................. |
59 |
Determining the BIOS version ........................................................................................................... |
59 |
Downloading a BIOS update .............................................................................................................. |
60 |
8 Using HP PC Hardware Diagnostics ................................................................................................................ |
61 |
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. |
61 |
Downloading HP PC Hardware Diagnostics Windows ....................................................................... |
61 |
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... |
62 |
Downloading HP Hardware Diagnostics Windows by product name or number |
|
(select products only) ..................................................................................................... |
62 |
Installing HP PC Hardware Diagnostics Windows ............................................................................. |
62 |
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. |
62 |
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... |
63 |
viii
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. |
63 |
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. |
63 |
Downloading HP PC Hardware Diagnostics UEFI by product name or number |
|
(select products only) ..................................................................................................... |
64 |
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. |
64 |
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. |
64 |
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. |
64 |
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or |
|
number ............................................................................................................................ |
64 |
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... |
64 |
9 Backing up, restoring, and recovering ........................................................................................................... |
66 |
Backing up information and creating recovery media ........................................................................................ |
66 |
Using Windows tools ......................................................................................................................... |
66 |
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... |
66 |
Restoring and recovery ........................................................................................................................................ |
67 |
Restoring, resetting, and refreshing using Windows tools .............................................................. |
67 |
Recovering using HP Recovery media ............................................................................................... |
67 |
Changing the computer boot order ................................................................................................... |
67 |
Using HP Sure Recover (select products only) .................................................................................. |
68 |
10 peci c tions ............................................................................................................................................ |
69 |
11 Power cord set requirements ...................................................................................................................... |
70 |
Requirements for all countries ............................................................................................................................ |
70 |
Requirements for speci c countries and regions ................................................................................................ |
71 |
12 Recycling .................................................................................................................................................. |
73 |
Index ............................................................................................................................................................. |
74 |
ix
x
1Product description
Table 1-1 Product components and their descriptions
Category |
Description |
|
|
Product Name |
HP Pavilion Gaming 15 Laptop PC |
|
|
|
Model numbers: 15-ec0xxx, 15z-ec000 |
|
|
Processor |
AMD® Ryzen™ 7 3750H (2.3 GHz, turbo up to 4.0 GHz), 2400 MHz/6 MB L2 + L3 cache, quad core, 35 |
|
W |
|
|
|
AMD Ryzen 5 3550H (2.1 GHz, turbo up to 3.7 GHz), 2400 MHz/6 MB L2 + L3 cache, quad core, 35 W |
|
|
Graphics |
Internal graphics |
|
|
|
AMD Radeon™ RX Vega 10 Graphics (Ryzen 7 processor) |
|
|
|
AMD Radeon Vega™ 8 Graphics (Ryzen 5 processor) |
|
|
|
Hybrid graphics |
|
|
|
NVIDIA® GeForce® GTX 1660Ti with up to 6 GB of dedicated video memory |
|
|
|
NVIDIA GeForce GTX 1650 with up to 4 GB of dedicated video memory |
|
|
|
NVIDIA GeForce GTX 1050 with up to 3 GB of dedicated video memory |
|
|
|
Supports HD decode, DX12, and HDMI |
|
|
|
Supports Optimus™ |
|
|
|
Supports MR compatible (60 Hz frame) |
|
|
Display panel |
39.6 cm (15.6 in) full high de nition (FHD) (1920 × 1080), antiglare, narrow bezel |
|
|
|
SVA 45% NTSC, 220 nits, eDP 1.2 without PSR, slim |
|
|
|
UWVA 45% NTSC, 250 nits, eDP 1.2 without PSR, slim |
|
|
|
UWVA 72% NTSC, 300 nits, eDP 1.2 without PSR, ultraslim |
|
|
|
UWVA 72% NTSC, 300 nits, eDP 1.4 + PSR, 144 Hz, ultraslim |
|
|
Memory |
Two SODIMM slots, customer accessible/upgradeable |
|
|
|
DDR4-2400 dual channel support (DDR4-3200 bridge to DDR4-2666, DDR4-2666 downgrade to |
|
DDR4-2400) |
|
|
|
Supports up to 32 GB maximum system memory in the following con gurations |
|
|
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● 16 GB (16 GB × 1 or 8 GB × 2) |
|
|
|
● 12 GB (8 GB × 1 + 4 GB × 1) |
|
|
|
● 8 GB (8 GB × 1 or 4 GB × 2) |
|
|
Storage |
Supports 7.0 mm/7.2 mm, 2.5 in SATA hard drives |
|
|
|
Support for solid-state drive + hard drive |
|
|
|
Support for NGFF M.2 solid-state drive with SATA/PCIe co-layout port |
|
|
1
Table 1-1 Product components and their descriptions (continued)
Category |
Description |
|
|
|
M.2 SSD expansion capability on single HDD SKU |
|
|
|
Accelerometer/hard drive protection support |
|
|
|
Single hard drive con gur tions |
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|
|
1 TB, 5400 rpm, 7.2 mm |
|
|
|
Dual storage con gur tions |
|
|
|
256 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 7200 rpm hard drive |
|
|
|
128 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 7200 rpm hard drive |
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|
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128 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 5400 rpm hard drive |
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|
|
M.2, NVMe solid-state drive |
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|
|
1 TB, PCIe-3 × 4, TLC |
|
|
|
512 GB, PCIe-3 × 4, TLC |
|
|
|
512 GB, PCIe, value |
|
|
|
256 GB, PCIe-3 × 4, TLC |
|
|
|
256 GB, PCIe, value |
|
|
Audio |
Audio brand: Bang & Olufsen Play |
|
|
|
Audio control panel: Bang & Olufsen Audio Control |
|
|
|
Supports HP Audio Boost |
|
|
|
Dual speakers |
|
|
Video |
HP TrueVision HD Camera - indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR |
|
|
|
720p by 30 frames per second |
|
|
|
Dual-array digital microphone with appropriate software - beam forming, echo cancellation, noise |
|
suppression |
|
|
RJ-45 (network) jack |
Integrated 10/100/1000 NIC |
|
|
|
Supports Network Booster |
|
|
Sensors |
Accelerometer |
|
|
Wireless networking |
Integrated wireless option with dual antennas (M.2/MIPI/BRI) |
|
|
|
Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (MU-MIMO supported) |
|
|
|
Support for Wi-Fi CERTIFIED Miracast™ devices |
|
|
Ports |
HP Smart Plug AC adapter |
|
|
|
Audio-out (headphone)/Audio-in (microphone) combo jack |
|
|
|
RJ-45 (network) jack |
|
|
|
igh-de nition multimedia interface (HDMI) v.2.0 + HDCP 2.2 supporting up to 4096 × 2160 at 60 Hz |
|
Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto |
|
adjust panel resolution to t embedded panel and external monitor connected) |
|
|
2Chapter 1 Product description
Table 1-1 Product components and their descriptions (continued)
Category |
Description |
|
|
|
USB 3.1 Gen 1 Type A port |
|
|
|
USB 3.1 Gen 1 Type-C port (supports data transfer only) |
|
|
|
USB 2.0 Type A port (supports HP Sleep & Charge) |
|
|
Media card reader |
Supports microSD™/SDHC™/SDXC™ |
|
|
|
Push-push insertion/removal |
|
|
Internal card expansion |
One M.2 slot for WLAN |
|
|
|
One M.2 slot for solid-state drive |
|
|
Keyboard/pointing devices |
Keyboard |
|
|
|
Full-sized, backlit, island-style, keyboard with numeric keypad |
|
|
|
Full-sized, non-backlit, island-style, keyboard with numeric keypad |
|
|
|
Touchpad requirements |
|
|
|
Clickpad with image sensor |
|
|
|
Multitouch gestures enabled |
|
|
|
Support for Precision Touchpad |
|
|
|
Support for modern trackpad gestures |
|
|
|
Taps enabled as default |
|
|
Power requirements |
Battery |
|
|
|
Supports a 3-cell, 52.5 Whr, 4.55 Ahr, polymer battery |
|
|
|
Supports battery life enhancement |
|
|
|
Supports battery fast charge (45 minutes, 50% charged) |
|
|
|
Smart AC adapter (PRC, slim barrel, 4.5 mm) |
|
|
|
200 W |
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|
|
150 W |
|
|
|
135 W |
|
|
|
Power cord (1 m, conventional) |
|
|
|
C13 (for adapters 200 W and greater) |
|
|
|
C5 |
|
|
Security |
Trusted Platform Module (fTPM) 2.0, rmware based |
|
|
Operating system |
Preinstalled |
|
|
|
Windows® 10 Home 64 |
|
|
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Windows 10 Home 64 Plus |
|
|
|
Windows 10 Home 64 Plus Single Language |
|
|
|
Windows 10 Home 64 Plus Single Language Africa Market PPP |
|
|
3
Table 1-1 Product components and their descriptions (continued)
Category |
Description |
|
|
|
Windows 10 Home 64 Plus Single Language APAC EM PPP |
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|
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Windows 10 Home 64 Plus Single Language India Market PPP |
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|
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Windows 10 Home 64 Plus Single Language Indonesia Market PPP |
|
|
|
Windows 10 Pro 64 |
|
|
|
FreeDOS 3.0 |
|
|
Serviceability |
End-user replaceable parts |
|
|
|
AC adapter |
|
|
4Chapter 1 Product description
2Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work.
Right side
Table 2-1 Right-side components and their descriptions
Component |
|
Description |
|
|
|
|
|
(1) |
Memory card reader |
Reads optional memory cards that enable you to store, manage, |
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|
|
share, or access information. |
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|
|
To insert a card: |
|
|
|
1. |
Hold the card label-side up, with connectors facing the |
|
|
|
computer. |
|
|
2. |
Insert the card into the memory card reader, and then |
|
|
|
press in on the card until it is rmly seated. |
|
|
To remove a card: |
|
|
|
▲ |
Press in on the card, and then remove it from the memory |
|
|
|
card reader. |
|
|
|
|
(2) |
Audio-out (headphone)/Audio-in (microphone) |
Connects optional powered stereo speakers, headphones, |
|
|
combo jack |
earbuds, a headset, or a television audio cable. Also connects an |
|
|
|
optional headset microphone. This jack does not support |
|
|
|
optional standalone microphones. |
|
|
|
WARNING! To reduce the risk of personal injury, adjust the |
|
|
|
volume before putting on headphones, earbuds, or a headset. |
|
|
|
For additional safety information, see the Regulatory, Safety, |
|
|
|
and Environmental Notices. |
|
|
|
To access this guide: |
|
|
|
▲ |
Type HP Documentation in the taskbar search box, |
|
|
|
and then select HP Documentation. |
|
|
NOTE: When a device is connected to the jack, the computer |
|
|
|
speakers are disabled. |
|
|
|
|
|
(3) |
Drive light |
● |
Blinking white: The hard drive is being accessed. |
|
|
● |
Amber: HP 3D DriveGuard has temporarily parked the hard |
|
|
|
drive. |
|
|
|
|
Right side |
5 |
Table 2-1 Right-side components and their descriptions (continued)
Component |
|
Description |
|
|
|
|
|
(4) |
USB Type-C port |
Connects a USB device, such as a cell phone, camera, activity |
|
|
|
tracker, or smartwatch, and provides data transfer. |
|
|
|
NOTE: Cables and/or adapters (purchased separately) may be |
|
|
|
required. |
|
|
|
|
|
(5) |
RJ-45 (network) jack/status lights |
Connects a network cable. |
|
|
|
● |
White: The network is connected. |
|
|
● |
Amber: Activity is occurring on the network. |
|
|
|
|
(6) |
USB SuperSpeed port |
Connects a USB device, such as a cell phone, camera, activity |
|
|
|
tracker, or smartwatch, and provides high-speed data transfer. |
|
|
|
|
|
(7) |
HDMI port |
Connects an optional video or audio device, such as a high- |
|
|
|
de |
nition television, any compatible digital or audio component, |
|
|
or a high-speed igh- e nition Multimedia Interface (HDMI) |
|
|
|
device. |
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|
|
Left side
Table 2-2 Left-side components and their descriptions
Component |
|
Description |
|
|
|
|
|
(1) |
AC adapter and battery light |
● |
White: The AC adapter is connected and the battery is fully |
|
|
|
charged. |
|
|
● |
Blinking white: The AC adapter is disconnected and the |
|
|
|
battery has reached a low battery level. |
|
|
● |
Amber: The AC adapter is connected and the battery is |
|
|
|
charging. |
|
|
● |
O The battery is not charging. |
|
|
|
|
(2) |
Power connector |
Connects an AC adapter. |
|
|
|
|
|
(3) |
USB port with HP Sleep and Charge |
Connects a USB device, provides data transfer, and even when |
|
|
|
the computer is o , charges most products such as a cell phone, |
|
|
|
camera, activity tracker, or smartwatch. |
|
|
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|
|
6Chapter 2 Getting to know your computer
Display
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at night or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo.
Table 2-3 Display components and their descriptions
Component |
Description |
|
|
|
|
(1) |
WLAN antennas* |
Send and receive wireless signals to communicate with wireless local area networks |
|
|
(WLANs). |
|
|
|
(2) |
Internal microphones |
Record sound. |
|
|
|
(3) |
Camera light |
On: The camera is in use. |
|
|
|
(4) |
Camera |
Allows you to video chat, record video, and record still images. Some cameras also allow |
|
|
a facial recognition logon to Windows®, instead of a password logon. |
NOTE: Camera functions vary depending on the camera hardware and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
Display 7
Keyboard area
Touchpad
Touchpad settings
To adjust touchpad settings and gestures, or to turn o the touchpad:
1.Type touchpad settings in the taskbar search box, and then press enter.
2.Choose a setting.
To turn on the touchpad:
1.Type touchpad settings in the taskbar search box, and then press enter.
2.Using an external mouse, click the touchpad button.
– or –
▲Press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to select the button.
Table 2-4 Touchpad components and their descriptions
Component |
|
Description |
|
|
|
(1) |
Touchpad zone |
Reads your nger gestures to move the pointer or activate items |
|
|
on the screen. |
|
|
|
(2) |
Left touchpad button |
Functions like the left button on an external mouse. |
|
|
|
(3) |
Right touchpad button |
Functions like the right button on an external mouse. |
|
|
|
8Chapter 2 Getting to know your computer
Lights
Table 2-5 Lights and their descriptions
Component |
|
Description |
|
|
|
|
|
(1) |
Power light |
● |
On: The computer is on. |
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|
● |
Blinking (select products only): The computer is in the |
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|
|
Sleep state, a power-saving state. The computer shuts o |
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|
|
power to the display and other unnecessary components. |
|
|
● |
O Depending on your computer model, the computer is |
|
|
|
o , in Hibernation, or in Sleep. Hibernation is the power- |
|
|
|
saving state that uses the least amount of power. |
|
|
|
|
(2) |
Caps lock light |
On: Caps lock is on, which switches the key input to all capital |
|
|
|
letters. |
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|
|
|
|
(3) |
Mute light |
● |
On: Computer sound is o . |
|
|
● |
O Computer sound is on. |
|
|
|
|
Keyboard area |
9 |
Button and speakers
Table 2-6 Button and speakers and their descriptions
Component |
|
Description |
|
|
|
|
|
|
|
(1) |
Power button |
● |
When the computer is o , press the button to turn on the |
|
|
|
|
computer. |
|
|
|
● |
When the computer is on, press the button briefly to |
|
|
|
|
initiate Sleep. |
|
|
|
● |
When the computer is in the Sleep state, press the button |
|
|
|
|
briefly to exit Sleep (select products only). |
|
|
|
● |
When the computer is in Hibernation, press the button |
|
|
|
|
briefly to exit Hibernation. |
|
|
|
IMPORTANT: Pressing and holding down the power button |
||
|
|
results in the loss of unsaved information. |
||
|
|
If the computer has stopped responding and shutdown |
||
|
|
procedures are ine ective, press and hold the power button |
||
|
|
down for at least 5 seconds to turn o |
the computer. |
|
|
|
To learn more about your power settings, see your power |
||
|
|
options: |
|
|
|
|
▲ |
Right-click the Power icon |
, and then select Power |
|
|
|
Options. |
|
|
|
|
|
|
(2) |
Speakers |
Produce sound. |
|
|
|
|
|
|
|
10 Chapter 2 Getting to know your computer
Special keys
Table 2-7 Special keys and their descriptions
Component |
|
Description |
|
|
|
(1) |
esc key |
Displays system information when pressed in combination with |
|
|
the fn key. |
|
|
|
(2) |
fn key |
Executes speci c functions when pressed in combination with |
|
|
another key. |
|
|
|
(3) |
Windows key |
Opens the Start menu. |
|
|
NOTE: Pressing the Windows key again will close the Start |
|
|
menu. |
|
|
|
(4) |
Action keys |
Execute frequently used system functions. |
|
|
|
(5) |
num lock key |
Alternates between the navigational and numeric functions on |
|
|
the integrated numeric keypad. |
|
|
|
(6) |
Integrated numeric keypad |
A separate keypad to the right of the alphabet keyboard. When |
|
|
num lock is pressed, the keypad can be used like an external |
|
|
numeric keypad. |
NOTE: If the keypad function is active when the computer is turned o , that function is reinstated when the computer is turned back on.
Keyboard area 11
Bottom
Table 2-8 Bottom components and their descriptions
Component |
Description |
|
|
Vent |
Enables airflow to cool internal components. |
|
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. |
|
It is normal for the internal fan to cycle on and o during routine operation. |
|
|
Rear
Table 2-9 Rear components and their descriptions
Component |
Description |
|
|
Vent |
Enables airflow to cool internal components. |
|
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. |
|
It is normal for the internal fan to cycle on and o during routine operation. |
|
|
12 Chapter 2 Getting to know your computer
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
●Service label—Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support.
Table 2-10 Service label components
Component
(1)HP product name
(2)Model number
(3)Product ID
(4)Serial number
(5)Warranty period
●Regulatory label(s)—Provide(s) regulatory information about the computer.
●Wireless certi cation label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
Labels 13
3Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 13 for details.
14 Chapter 3 Illustrated parts catalog
Table 3-1 Computer major components and their descriptions
Item |
Component |
Spare part number |
(1)Display assembly
NOTE: Spare parts for display assemblies are available only at a subcomponent level.
(2)Keyboard/top cover backlit):
For a detailed list of country codes, see Keyboard/top cover on page 58.
|
For use in acid green models |
L72597-xx1 |
|
|
|
|
For use in ghost white models with a backlit keyboard |
L72598-xx1 |
|
|
|
|
For use in ghost white models with a non-backlit keyboard |
L72599-xx1 |
|
|
|
|
For use in ultra violet models |
L72600-xx1 |
|
|
|
(3) |
Touchpad |
L72709-001 |
|
NOTE: The touchpad cable is available using spare part number L72707-001. |
|
|
|
|
(4) |
Hard drive |
|
|
|
|
|
1 TB, 7200 rpm |
766644-005 |
|
|
|
|
1 TB, 5400 rpm |
762990-005 |
|
|
|
(5) |
Hard drive connector cable |
L72698-001 |
|
|
|
(6) |
Hard drive bracket |
not available as spare part |
|
|
|
(7) |
Fan |
L72702-001 |
|
|
|
(8) |
Heat sink for use in models with GeForce GTX 1660 Ti graphics |
L81917-001 |
|
|
|
|
Heat sink for use in models with GeForce GTX 1650 graphics |
L72701-001 |
|
|
|
|
Heat sink for use in models with GeForce GTX 1050 graphics |
L72700-001 |
|
|
|
|
Thermal grease (not illustrated) |
L65268-001 |
|
|
|
(9) |
Power connector cable |
|
|
|
|
|
200 W |
L72704-001 |
|
|
|
|
150 W |
L72703-001 |
|
|
|
(10) |
Power button/USB board |
|
|
NOTE: The power button board cable is available using spare part number L72697-001. |
|
|
|
|
|
For use in ghost white models |
L72694-001 |
|
|
|
|
For use in acid green models |
L72695-001 |
|
|
|
|
For use in ultra violet models |
L72696-001 |
|
|
|
(11) |
System board (includes processor and replacement thermal material): |
|
|
All system boards use the following part numbers: |
|
|
xxxxxx-001: Non-Windows operating system |
|
|
xxxxxx-601: Windows 10 operating system |
|
|
|
|
|
AMD Ryzen 7 3750H processor and 6 GB of discrete graphics memory (GeForce GTX 1660 Ti) |
L71932-xx1 |
|
|
|
|
AMD Ryzen 7 3750H processor and 4 GB of discrete graphics memory (GeForce GTX 1650) |
L71930-xx1 |
|
|
|
Computer major components 15
Table 3-1 Computer major components and their descriptions (continued)
Item |
Component |
Spare part number |
|
|
|
|
AMD Ryzen 5 3550H processor and 6 GB of discrete graphics memory (GeForce GTX 1660 Ti) |
L71931-xx1 |
|
|
|
|
AMD Ryzen 5 3550H processor and 4 GB of discrete graphics memory (GeForce GTX 1650) |
L71929-xx1 |
|
|
|
|
AMD Ryzen 5 3550H processor and 3 GB of discrete graphics memory (GeForce GTX 1050) |
L71928-xx1 |
|
|
|
(12) |
Solid-state drive (M.2): |
|
|
|
|
|
1 TB, PCIe, Gen 3 × 4 |
L72515-001 |
|
|
|
|
512 GB, PCIe, Gen 3 × 4 |
L71936-001 |
|
|
|
|
512 GB, PCIe, Gen 3 × 2 |
L71934-001 |
|
|
|
|
256 GB, PCIe, Gen 3 × 4 |
L71935-001 |
|
|
|
|
256 GB, PCIe, Gen 3 × 2 |
L71933-001 |
|
|
|
|
128 GB, PCIe, Gen 3 × 2 |
L71937-001 |
|
|
|
|
Thermal plate for solid-state drive |
L84067-001 |
|
|
|
(13) |
Memory modules (DDR4-2666): |
|
|
|
|
|
8 GB |
937236-855 |
|
|
|
|
4 GB |
L10598-855 |
|
|
|
(14) |
WLAN module (Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5) |
L44796-005 |
|
|
|
(15) |
Battery (3 cell, 52 Whr) |
L48495-005 |
|
|
|
(16) |
Speakers |
L72708-001 |
|
|
|
(17) |
Bottom cover |
|
|
|
|
|
For use in ghost white models |
L72705-001 |
|
|
|
|
For use in acid green and ultra violet models |
L72706-001 |
|
|
|
16 Chapter 3 Illustrated parts catalog
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