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Maintenance and Service Guide
HP Pavilion 15 Laptop PC
IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2018 HP Development Company,
L.P.
Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Core, and Pentium are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. SD Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Third Edition: September 2018
First Edition: May 2018
Document Part Number: L19436-003
Product notice
This user guide describes features that are common to most models. Some features may not be available on your computer.
Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.
For any further information or to request a full refund of the price of the computer, please contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950–1).
iii
iv Safety warning notice
Table of contents
1 Product description .................................................................................................................................................................................. |
1 |
2 Getting to know your computer ............................................................................................................................................................. |
6 |
Right side ................................................................................................................................................................................... |
6 |
Left side ..................................................................................................................................................................................... |
7 |
Display ........................................................................................................................................................................................ |
8 |
Keyboard area ........................................................................................................................................................................ |
10 |
TouchPad ............................................................................................................................................................ |
10 |
Lights ................................................................................................................................................................... |
11 |
Button, speakers, and vent .............................................................................................................................. |
12 |
Special keys ........................................................................................................................................................ |
13 |
Action keys ......................................................................................................................................................... |
14 |
Bottom ..................................................................................................................................................................................... |
15 |
Labels ....................................................................................................................................................................................... |
16 |
3 Illustrated parts catalog ........................................................................................................................................................................ |
17 |
Computer components ......................................................................................................................................................... |
17 |
Display assembly components ............................................................................................................................................ |
21 |
Mass storage devices ............................................................................................................................................................ |
23 |
Cables ....................................................................................................................................................................................... |
24 |
Miscellaneous parts ............................................................................................................................................................... |
25 |
4 Removal and replacement preliminary requirements ..................................................................................................................... |
27 |
Tools required ......................................................................................................................................................................... |
27 |
Service considerations .......................................................................................................................................................... |
27 |
Plastic parts ........................................................................................................................................................ |
27 |
Cables and connectors ..................................................................................................................................... |
28 |
Drive handling .................................................................................................................................................... |
28 |
Electrostatic discharge damage .......................................................................................................................................... |
29 |
Packaging and transporting guidelines .............................................................................................................................. |
30 |
Workstation guidelines .......................................................................................................................................................... |
30 |
Equipment guidelines ............................................................................................................................................................ |
31 |
5 Removal and replacement procedures for Authorized Service Provider parts ............................................................................ |
32 |
Component replacement procedures ................................................................................................................................. |
32 |
Bottom cover ...................................................................................................................................................... |
32 |
v
Battery ................................................................................................................................................................. |
35 |
Display assembly ............................................................................................................................................... |
37 |
Hard drive ........................................................................................................................................................... |
48 |
WLAN module .................................................................................................................................................... |
50 |
Solid-state drive ................................................................................................................................................ |
52 |
Optane memory module .................................................................................................................................. |
53 |
Memory module ................................................................................................................................................ |
54 |
Memory card reader board .............................................................................................................................. |
56 |
USB board (select products only) ................................................................................................................... |
58 |
TouchPad ............................................................................................................................................................ |
59 |
Lock bracket ....................................................................................................................................................... |
62 |
Fan(s) ................................................................................................................................................................... |
64 |
Heat sink ............................................................................................................................................................. |
66 |
System board ..................................................................................................................................................... |
70 |
Speakers ............................................................................................................................................................. |
74 |
Power connector cable ..................................................................................................................................... |
76 |
Top cover with keyboard .................................................................................................................................. |
78 |
6 Using Setup Utility (BIOS) ...................................................................................................................................................................... |
79 |
Starting Setup Utility (BIOS) .................................................................................................................................................. |
79 |
Updating Setup Utility (BIOS) ................................................................................................................................................ |
79 |
Determining the BIOS version ......................................................................................................................... |
79 |
Downloading a BIOS update ............................................................................................................................ |
80 |
7 Using HP PC Hardware Diagnostics ..................................................................................................................................................... |
81 |
Using HP PC Hardware Diagnostics Windows (select products only) ............................................................................ |
81 |
Downloading HP PC Hardware Diagnostics Windows ................................................................................. |
81 |
Downloading the latest HP PC Hardware Diagnostics Windows version ............................. |
81 |
Downloading HP Hardware Diagnostics Windows by product name or number |
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(select products only) ................................................................................................................... |
82 |
Installing HP PC Hardware Diagnostics Windows ......................................................................................... |
82 |
Using HP PC Hardware Diagnostics UEFI ............................................................................................................................ |
82 |
Starting HP PC Hardware Diagnostics UEFI ................................................................................................... |
82 |
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ...................................................... |
83 |
Downloading the latest HP PC Hardware Diagnostics UEFI version ..................................... |
83 |
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select |
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products only) ............................................................................................................................... |
83 |
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ...................................................... |
83 |
Downloading Remote HP PC Hardware Diagnostics UEFI .......................................................................... |
84 |
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...................... |
84 |
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ... |
84 |
vi
Customizing Remote HP PC Hardware Diagnostics UEFI settings ............................................................ |
84 |
8 Backing up, restoring, and recovering ................................................................................................................................................. |
85 |
Using Windows tools ............................................................................................................................................................. |
85 |
Creating HP Recovery media (select products only) ........................................................................................................ |
85 |
Using HP Recovery Manager to create recovery media .............................................................................. |
86 |
Before you begin ........................................................................................................................... |
86 |
Creating the recovery media ....................................................................................................... |
86 |
Using the HP Cloud Recovery Download Tool to create recovery media .................................................. |
87 |
Restoring and recovery ......................................................................................................................................................... |
87 |
Restoring, resetting, and refreshing using Windows tools ......................................................................... |
87 |
Restoring using HP Recovery Manager and the HP Recovery partition .................................................... |
87 |
Recovering using HP Recovery Manager ....................................................................................................... |
87 |
Recovering using the HP Recovery partition (select products only) ......................................................... |
88 |
Recovering using HP Recovery media ............................................................................................................ |
88 |
Changing the computer boot order ................................................................................................................ |
89 |
Removing the HP Recovery partition (select products only) ...................................................................... |
89 |
9 peci cations .......................................................................................................................................................................................... |
90 |
10 Power cord set requirements ............................................................................................................................................................ |
91 |
Requirements for all countries ............................................................................................................................................ |
91 |
Requirements for speci c countries and regions ............................................................................................................. |
91 |
11 Recycling ............................................................................................................................................................................................... |
93 |
Index ............................................................................................................................................................................................................. |
94 |
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viii
1Product description
Category |
Description |
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Product Name |
HP Pavilion 15 Laptop PC |
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Model numbers: |
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15-cs0000 – 15-cs0999; 15-cs1000 – 15-cs1999 |
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15t-cs000, 15t-cs100 |
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Processors |
8th generation Intel® Core™ processors: |
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i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core processor (8.0-MB L3 cache, 2400-MHz FSB, 15 W) |
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i7-8550U 1.80-GHz (SC turbo up to 4.00-GHz) quad core processor (8.0-MB L3 cache, 2400-MHz FSB, 15 W) |
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i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-MB L3 cache, 2400-MHz FSB, 15 W) |
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i5-8250U 1.60-GHz (SC turbo up to 3.40-GHz) quad core processor (6.0-MB L3 cache, 2400-MHz FSB, 15 W) |
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i3-8130U 2.20-GHz (SC turbo up to 3.40-GHz) dual core processor (4.0-MB L3 cache, 2400-MHz FSB, 15 W) |
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7th generation Intel processors: |
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Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) dual core processor (4.0-MB L3 cache, 2133-MHz FSB, 15 W) |
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Pentium® Gold 4415U 2.30-GHz, dual core processor (2.0-MB L3 cache, 2133-MHz FSB, 15 W) |
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Graphics |
Support for HD decode, DX12, and high-de nition multimedia interface (HDMI) |
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Supports Optimus (select products only) |
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Supports GPS (GPU Performance Scaling) |
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Supports MR ready |
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Internal graphics: |
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Intel UHD Graphics 620 (8th generation Intel Core processors) |
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Intel HD Graphics 620 (7th generation Intel Core processors) |
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Intel HD Graphics 610 (7th generation Intel Pentium processors) |
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Hybrid graphics: |
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GeForce GTX 1050 with 2048-MB of discrete video memory |
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GeForce GTX 1050 with 4096-MB of discrete video memory |
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GeForce GTX1050Ti with 4096-MB of discrete video memory |
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GeForce MX150 with up to 4096-MB of discrete video memory |
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GeForce MX150 with up to 2048-MB of discrete video memory |
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GeForce MX130 with up to 2048-MB of discrete video memory |
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Panel |
15.6-in, white light-emitting (WLED), slim, eDP, 16:9 aspect ratio: |
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HD (1366×768), BrightView, SVA, 220 nits (select products only) |
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1
Category |
Description |
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HD (1366×768), BrightView, SVA, 220 nits, Touch-on Panel (TOP) (select products only) |
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HD (1366×768), anti glare, SVA, 220 nits (select products only) |
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Full high-de |
nition (FHD) (1920×1080), BrightView, UWVA, 220 nits |
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Full high-de |
nition (FHD) (1920×1080), BrightView, UWVA, 250 nits, Touch-on Panel (TOP); touch solution with bezel, |
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multi-touch enabled (select products only) |
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Full high-de |
nition (FHD) (1920×1080), anti glare, UWVA, 220 nits |
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Full high-de |
nition (FHD) (1920×1080), anti glare, SVA, 220 nits (select products only) |
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Memory |
Two SODIMM memory module slots, non-customer-accessible/non-upgradable |
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Supports up to 16-GB of system memory |
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DDR4-2400 dual channel support (select products only) |
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DDR4-2133 dual channel support (select products only) |
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Supports the following con gurations |
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● |
16384 MB (8192 MB×2) |
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12288 MB (8192 MB×1 + 4096 MB×1) |
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8192 MB (8192 MB×1 or 4096 MB×2) |
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6144 MB (4096 MB×1 + 2048 MB×1) |
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4096 MB (4096 MB×1) |
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Storage |
Support for 7.2 mm/9.5 mm, SATA, 2.5-inch hard drives (select models onlyl): |
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Support for solid-state drive + hard drive (select products only) |
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Support for M.2 SATA/PCIe solid-state drive (select products only) |
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Accelerometer/Hard drive protection support |
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Single hard drive con gurations (select products only): |
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2-TB, 5400-rpm, 7.0 mm |
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1-TB, 5400-rpm, 7.2 mm |
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500-GB, 5400-rpm, 7.0 mm |
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Dual storage con gurations (select products only): |
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256-GB, PCIe, value, solid-state drive + 1-TB, 5400-rpm, 7.2 mm hard drive |
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256-GB, SATA, TLC, solid-state drive + 1-TB, 5400-rpm, 7.2 mm hard drive
128-GB, SATA, TLC, solid-state drive + 2-TB, 5400-rpm, 7.2 mm hard drive
128-GB, SATA, TLC, solid-state drive + 1-TB, 5400-rpm, 7.2 mm hard drive
128-GB, SATA, TLC, solid-state drive + 500-GB, 5400-rpm, 7.0 mm hard drive
M.2 SATA-3, TLC, solid-state drive (select products only):
256-GB
128-GB
2Chapter 1 Product description
Category |
Description |
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M.2, PCIe, NVMe, value, solid-state drive: |
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512-GB |
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256-GB |
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Intel Optane (3D Xpoint) Solution, PCIe, Gen3×2, M.2, solid-state drive (select products only): |
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16 GB (Optane memory module) + 1 TB, 5400–rpm, 7.2mm hard drive |
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Camera |
HP Wide Vision FHD infrared camera with indicator light and 2 infrared lights, USB 2.0, FHD hybrid BSI sensor, f2.2, |
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88° wide eld of vision |
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1080p by 30 frames per second |
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Supports Windows® Hello |
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Dual array Digital Microphones with appropriate software - beam forming, echo cancellation, noise suppression |
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HP Wide Vision HD camera with indicator light, USB 2.0, HD BSI sensor, f2.0, 88° wide eld of vision |
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720p by 30 frames per second |
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Dual array Digital Microphones w/ appropriate software - beam forming, echo cancellation, noise suppression |
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Audio |
Audio brand: B&O Play |
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Audio control panel: B&O Play Audio Control |
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Supports HP Audio Boost |
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Dual speakers |
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Ethernet |
Ethernet Integrated 10/100/1000 NIC |
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Sensors |
Accelerometer (select products only) |
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Wireless |
Compatible with iracast-certi ed devices |
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Integrated wireless options with a single antenna |
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Intel Dual Band Wireless-AC 9461 802.11ac 1 × 1 WiFi+Bluetooth® 5 Combo Adapter (non-vPro) (select products |
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only) |
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Integrated wireless options with dual antennas (M.2/CNVi): |
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Intel Dual Band Wireless-AC 9560 802.11ac 2 × 2 WiFi + BT5 (non-vPro) (MU-MIMO supported) |
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Intel Dual band wireless-AC 3168 802.11ac 1 × 1 WiFi + Bluetooth 4.2 Combo Adaptor (non-vPro) |
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Intel Dual Band Wireless-AC 7265 802.11ac 2 × 2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) |
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Realtek RTL8822BE 802.11ac 2 × 2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) (select products |
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only/) |
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Integrated wireless options with single antenna (M.2/PCIe): |
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Realtek RTL8821CE 802.11ac 1 × 1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) (select products only) |
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Realtek RTL8723DE 802.11bgn 1 × 1 WiFi + Bluetooth 4.2 Combo Adapter (select products only) |
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External media |
HP Multi-Format Digital Memory Card Reader |
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cards |
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Supports SD/SDHC/SDXC |
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Push-push insertion/removal |
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3
Category |
Description |
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Internal card |
One M.2 slot for solid-state drive |
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expansion |
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One M.2 slot for WLAN |
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Ports |
Hot plug/unplug and auto detect for correct output to wide-aspect vs standard aspect video (auto adjust panel |
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resolution to t embedded panel and external monitor connected) |
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AC Smart Pin adapter plug |
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Audio-out (headphone)/audio-in (microphone) combo jack |
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HDMI v1.4 supporting up to 1920×1080 @ 60Hz |
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RJ-45/ethernet |
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USB 3.0 ports (2, right side) |
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USB Type-C port; USB 3.1 Gen 1 (left side); supports data transfer |
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HDMI supporting up to 4096×2160 @ 60Hz (select products only) |
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Keyboard/ |
Keyboard: |
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TouchPad |
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Full-sized, two coat paint, island-style keyboard with numeric keypad |
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Full-sized, three-coat paint, backlit, island-style keyboard with numeric keypad |
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TouchPad: |
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Image sensor |
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MultiTouch gestures enabled |
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Support for Modern TrackPad gestures |
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Taps enabled as default |
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Power |
Battery: |
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requirements |
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4–cell, 68-WHr, 4416-mAh prismatic/polymer battery (select models only) |
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3-cell, 41-WHr, 3549–mAh, prismatic/polymer battery |
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Supports battery fast charge |
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AC adapter: |
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120-W HP Smart AC adapter with power cord |
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90-W HP Smart AC adapter with power cord |
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65-W HP Smart AC adapter (EM) with power cord |
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65-W HP Smart AC adapter with power cord |
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45-W HP Smart AC adapter with power cord |
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Power cord: |
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1.0 m conventional power cord with a C5 connector |
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1.0 m conventional power cord with a C5 connector + Japan plug adapter |
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Security |
Nano security cable slot |
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Support for Trusted Platform Module (fTPM) 2.0 |
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Operating system |
FreeDOS 2.0 |
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4Chapter 1 Product description
Category |
Description |
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Windows 10 Home 64 |
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Windows 10 Home 64 Chinese Market CPPP |
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Windows 10 Home 64 High-End Chinese Market CPPP |
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Windows 10 Home 64 Plus |
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Windows 10 Home 64 Plus Microsoft Signature |
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Windows 10 Home 64 Plus QVC |
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Windows 10 Home 64 Plus Single Language |
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Windows 10 Home 64 Plus Single Language APAC EM PPP |
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Windows 10 Home 64 Plus Single Language India Market PPP |
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Windows 10 Home 64 Plus Single Language Indonesia Market PPP |
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Windows 10 Home 64 Plus Web/Kiosk |
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Windows 10 Home 64 QVC |
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Windows 10 Home 64 Single Language |
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Windows 10 Home 64 Single Language APAC EM PPP |
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Windows 10 Home 64 Single Language India Market PPP |
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Windows 10 Home 64 Single Language Indonesia Market PPP |
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Windows 10 Home 64 Single Language Value APAC EM PPP |
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Windows 10 Home 64 Single Language Value India Market PPP |
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Windows 10 Home 64 Single Language Value Indonesia Market PPP |
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Windows 10 Home 64 Value Notebook Single Language |
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Windows 10 Home 64 Value Notebook Single Language SEAP |
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Windows 10 Home 64 Value Notebook Single Language select GEO |
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Windows 10 Home 64 Web/Kiosk |
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Windows 10 Pro 64 |
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Windows 10 Pro 64 Web/Kiosk |
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Serviceability |
End user replaceable parts: |
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AC adapter |
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5
2Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work.
Right side
Component |
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Description |
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(1) |
Memory card reader |
Reads optional memory cards that enable you to store, manage, share, or access |
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information. |
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To insert a card: |
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1. |
Hold the card label-side up, with connectors facing the computer. |
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2. |
Insert the card into the memory card reader, and then press in on the card until it |
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is rmly seated. |
To remove a card:
▲Press in on the card, and then remove it from the memory card reader.
(2) |
Security cable slot |
Attaches an optional security cable to the computer. |
NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
See the Security section in Product description on page 1 for the speci c security lock type.
(3)USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch,
and provide high-speed data transfer.
(4) |
AC adapter and battery light ● |
White: The AC adapter is connected and the battery is fully charged. |
●Blinking white: The AC adapter is disconnected and the battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery is charging.
●The battery is not charging.
(5) |
Power connector |
Connects an AC adapter. |
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6Chapter 2 Getting to know your computer
Left side
Component |
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Description |
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(1) |
HDMI port |
Connects an optional video or audio device, such as a high- |
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de |
nition television, any compatible digital or audio component, |
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or a high-speed igh- e nition Multimedia Interface (HDMI) |
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device. |
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(2) |
RJ-45 (network) jack/status lights |
Connects a network cable. |
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● |
White: The network is connected. |
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● |
Amber: Activity is occurring on the network. |
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(3) |
USB Type-C port |
Connects a USB device, such as a cell phone, camera, activity |
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tracker, or smartwatch, and provides data transfer. |
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NOTE: Cables and/or adapters (purchased separately) may be |
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required. |
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(4) |
Drive light |
● |
Blinking white: The hard drive is being accessed. |
|
|
● |
Amber: HP 3D DriveGuard has temporarily parked the hard |
|
|
|
drive. |
|
|
|
|
(5) |
Audio-out (headphone)/Audio-in (microphone) |
Connects optional powered stereo speakers, headphones, |
|
|
combo jack |
earbuds, a headset, or a television audio cable. Also connects an |
|
|
|
optional headset microphone. This jack does not support optional |
|
|
|
standalone microphones. |
|
WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices
To access this guide:
▲ Select the Start button, select HP Help and Support, and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer speakers are disabled.
Left side |
7 |
Display
NOTE: Refer to the illustration that most closely matches your computer.
Component |
|
Description |
|
|
|
(1) |
WLAN antennas* |
Send and receive wireless signals to communicate with wireless local |
|
|
area networks (WLANs). |
|
|
NOTE: If your computer has a single antenna, it is located on the right |
|
|
side. |
|
|
|
(2) |
Internal microphones |
Record sound. |
|
|
|
(3) |
Camera light(s) |
On: One or more cameras are in use. |
|
|
|
(4) |
Camera |
Allows you to video chat, record video, and record still images. Some |
|
|
cameras also allow a facial recognition logon to Windows, instead of a |
|
|
password logon. |
NOTE: Camera functions vary depending on the camera hardware and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
1.Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My notebook, select the peci cations tab, and then select User Guides.
8Chapter 2 Getting to know your computer
Component |
|
Description |
|
|
|
(1) |
WLAN antennas* |
Send and receive wireless signals to communicate with |
|
|
wireless local area networks (WLANS). |
|
|
NOTE: If your camera has a single antenna, it is located |
|
|
on the right side. |
|
|
|
(2) |
Internal microphones |
Record sound. |
|
|
|
(3) |
Camera light(s) |
On: One or more cameras are in use. |
|
|
|
(4) |
Camera(s) |
Allow(s) you to video chat, record video, and record still |
|
|
images. Some cameras also allow a facial recognition |
|
|
logon to Windows, instead of a password logon.. |
NOTE: Camera functions vary depending on the camera hardware and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
1.Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
2. Select My notebook, select the peci cations tab, and then select User Guides.
Display 9
Keyboard area
TouchPad
Component |
|
Description |
|
|
|
(1) |
TouchPad zone |
Reads your nger gestures to move the pointer or activate items |
|
|
on the screen. |
|
|
|
(2) |
Left TouchPad button |
Functions like the left button on an external mouse. |
|
|
|
(3) |
Right TouchPad button |
Functions like the right button on an external mouse. |
|
|
|
10 Chapter 2 Getting to know your computer
Lights
Component |
|
Description |
|
|
|
|
|
(1) |
Power light |
● |
On: The computer is on. |
|
|
● |
Blinking: The computer is in the Sleep state, a power-saving |
|
|
|
state. The computer shuts o power to the display and |
|
|
|
other unneeded components. |
|
|
● |
The computer is o or in Hibernation. Hibernation is a |
|
|
|
power-saving state that uses the least amount of power. |
|
|
|
|
(2) |
Caps lock light |
On: Caps lock is on, which switches the key input to all capital |
|
|
|
letters. |
|
|
|
|
|
(3) |
Mute light |
● |
On: Computer sound is o . |
|
|
● |
Computer sound is on. |
|
|
|
|
Keyboard area 11
Button, speakers, and vent
Component |
|
Description |
|
|
|
|
|
|
|
(1) |
Power button |
● |
When the computer is o , press the button to turn on the |
|
|
|
|
computer. |
|
|
|
● |
When the computer is on, press the button briefly to initiate |
|
|
|
|
Sleep. |
|
|
|
● |
When the computer is in the Sleep state, press the button |
|
|
|
|
briefly to exit Sleep. |
|
|
|
● |
When the computer is in Hibernation, press the button |
|
|
|
|
briefly to exit Hibernation. |
|
|
|
CAUTION: Pressing and holding down the power button results |
||
|
|
in the loss of unsaved information. |
||
|
|
If the computer has stopped responding and shutdown |
||
|
|
procedures are ine ective, press and hold the power button down |
||
|
|
for at least 5 seconds to turn o |
the computer. |
|
|
|
To learn more about your power settings, see your power options: |
||
|
|
▲ |
Right-click the Power icon |
, and then select Power |
|
|
|
Options. |
|
|
|
|
|
|
(2) |
Speakers |
Produce sound. |
|
|
|
|
|
||
(3) |
Vent |
Enables airflow to cool internal components. |
||
|
|
NOTE: The computer fan starts up automatically to cool internal |
||
|
|
components and prevent overheating. It is normal for the internal |
||
|
|
fan to cycle on and o during routine operation. |
||
|
|
|
|
|
12 Chapter 2 Getting to know your computer
Special keys
Component |
|
Description |
|
|
|
(1) |
esc key |
Displays system information when pressed in combination with |
|
|
the fn key. |
|
|
|
(2) |
fn key |
Executes speci c functions when pressed in combination with |
|
|
another key. |
|
|
|
(3) |
Windows key |
Opens the Start menu. |
|
|
NOTE: Pressing the Windows key again will close the Start |
|
|
menu. |
|
|
|
(4) |
Action keys |
Execute frequently used system functions. |
|
|
NOTE: On select products, the f5 action key turns the keyboard |
|
|
backlight feature o or on. |
|
|
|
(5) |
num lock key |
Alternates between the navigational and numeric functions on the |
|
|
integrated numeric keypad. |
|
|
|
(6) |
Integrated numeric keypad |
A separate keypad to the right of the alphabet keyboard. When |
|
|
num lock is pressed, the keypad can be used like an external |
|
|
numeric keypad. |
NOTE: If the keypad function is active when the computer is turned o , that function is reinstated when the computer is turned back on.
Keyboard area 13
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 13.
▲To use an action key, press and hold the key.
Icon |
Description |
|
|
|
|
|
Opens the “How to get help in Windows 10” webpage. |
|
|
|
|
|
Decreases the screen brightness incrementally as long as you hold down the key. |
|
|
|
|
|
Increases the screen brightness incrementally as long as you hold down the key. |
|
|
|
|
|
Switches the screen image between display devices connected to the system. For example, if a monitor is |
|
|
connected to the computer, repeatedly pressing this key alternates the screen image from the computer display |
|
|
to the monitor display to a simultaneous display on both the computer and the monitor. |
|
|
|
|
|
Turns the keyboard backlight o or on (select products only). |
|
|
NOTE: |
To conserve battery power, turn o this feature. |
|
|
|
|
Mutes or restores speaker sound. |
|
|
|
|
|
Decreases speaker volume incrementally while you hold down the key. |
|
|
|
|
|
Increases speaker volume incrementally while you hold down the key. |
|
|
|
|
|
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD). Plays the next |
|
|
track of an audio CD or the next section of a DVD or a BD. |
|
|
|
|
|
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD. Plays the next track of an audio CD or the |
|
|
next section of a DVD or a BD. |
|
|
|
|
|
Plays the next track of an audio CD or the next section of a DVD or a BD. |
|
|
|
|
|
Turns the airplane mode and wireless feature on or o . |
|
|
NOTE: The airplane mode key is also referred to as the wireless button. |
|
|
NOTE: |
A wireless network must be set up before a wireless connection is possible. |
|
|
|
14 Chapter 2 Getting to know your computer
Bottom
Component |
Description |
|
|
Vent |
Enables airflow to cool internal components. |
|
NOTE: The computer fan starts up automatically to cool internal |
|
components and prevent overheating. It is normal for the internal fan |
|
to cycle on and o during routine operation. |
|
|
Bottom 15
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
●Service label—Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.
Component
(1)HP product name (select products only)
(2)Model number
(3)Product ID
(4)Serial number
(5)Warranty period
Component
(1)HP product name (select products only)
(2)Product ID
(3)Serial number
(4)Warranty period
●Regulatory label(s)—Provide(s) regulatory information about the computer.
●Wireless certi cation label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
16 Chapter 2 Getting to know your computer
3Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Computer components
Computer components 17
Item |
Component |
Spare part number |
(1)Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page 21.
(2)Top cover with keyboard:
|
Natural silver, backlit |
L24752-xx1 |
|
|
L35339-xx1 |
|
|
|
|
Natural silver, no backlight |
L24753-xx1 |
|
|
L35340-xx1 |
|
|
|
|
Pale gold, backlit |
L24754-xx1 |
|
|
|
|
Pale gold, no backlight |
L24755-xx1 |
|
|
|
|
Top cover with keyboard (on models equipped with GTX graphics) |
|
|
|
|
|
Natural silver, backlit |
L35339–xx1 |
|
|
|
|
Natural silver, no backlight |
L35340–xx1 |
|
|
|
(3) |
Power connector cable: |
810327-006 |
|
Power connector cable EMI tape is available in the Miscellaneous Parts Kit using spare part number |
|
|
L28015-001. |
|
|
|
|
|
Power connector cable in models equipped with GTX grapihcs |
L45827-001 |
(4)TouchPad:
NOTE: The TouchPad cable is available using spare part number L23893-001.
|
Natural silver |
L24934-001 |
|
|
|
|
Pale gold |
L24933-001 |
|
|
|
(5) |
TouchPad bracket |
L23892-001 |
|
|
|
(6) |
Speakers (includes cable) |
L23900-001 |
|
|
|
|
Speakers (on models equipped with GTX graphics) (include cable) |
L41588-001 |
|
|
|
(7) |
System board (includes processor and replacement thermal material): |
|
|
|
|
|
For use in models with discrete graphics equipped with the following processors: |
|
|
|
|
|
Intel Core i7-8565U and 4 GB of GeForce MX150 discrete video memory |
L34172-xx1 |
|
|
|
|
Intel Core i7-8565U and 4 GB of GeForce MX150 discrete video memory |
L34171-xx1 |
|
|
|
|
Intel Core i7-8565U and 4 GB of GeForce MX150 discrete video memory |
L34176-xx1 |
|
|
|
|
Intel Core i7-8565U and 2 GB of GeForce MX150 discrete video memory |
L34175-xx1 |
|
|
|
|
Intel Core i7-8550U processor and 4 GB of GeForce MX150 discrete video memory |
L22820-xx1 |
|
|
|
|
Intel Core i7-8550U processor and 2 GB of GeForce MX150 discrete video memory |
L22817-xx1 |
|
|
|
|
Intel Core i7-8550U processor and 2 GB GeForce MX130 discrete video memory |
L22814-xx1 |
|
|
|
|
Intel Core i5-8265U and 2 GB of GeForce MX150 discrete video memory |
L34170-xx1 |
|
|
|
|
Intel Corei5-8265U and 2 GB of GeForce MX150 discrete video memory |
L34173-xx1 |
|
|
|
|
Intel Core i5-8265U and 2 GB of GeForce MX150 discrete video memory |
L34174-xx1 |
|
|
|
18 Chapter 3 Illustrated parts catalog
Item |
Component |
Spare part number |
|
|
|
|
Intel Core i5-8250U processor and 2 GB of GeForce MX150 discrete video memory |
L22818-xx1 |
|
|
|
|
Intel Core i5-8250U processor and 2 GB of GeForce MX150 discrete video memory |
L22815-xx1 |
|
|
|
|
Intel Core i5-8250U processor and 2 GB of GeForce MX130 discrete video memory |
L22813-xx1 |
|
|
|
|
ntel Core i7-7500U processor and 4 GB of GeForce MX150 discrete video memory |
L22819-xx1 |
|
|
|
|
Intel Core i7-7500U processor and 2 GB of GeForce MX150 discrete video memory |
L22816-xx1 |
|
|
|
|
Intel Core i3-8130U and 2 GB of GeForce MX150 discrete video memory |
L37245-xx1 |
|
|
|
|
For use in models with UMA graphics equipped with the following processors: |
|
|
|
|
|
Intel Core i7-8550U processor |
L22822-xx1 |
|
|
|
|
Intel Core i5-8250U processor |
L22821-xx1 |
|
|
|
|
Intel Core i3-8130U processor |
L22824-xx1 |
|
|
|
|
Intel Core i5-8265U processor |
L34169-xx1 |
|
|
|
|
Intel Pentium 4415U processor |
L22823-xx1 |
|
|
|
|
For use in models with discrete GTX graphics equipped with the following processors: |
|
|
|
|
|
Intel Core i7-8565U processor with 1150 GTX and 4 GB of GeForce MX150 discrete video memory |
L46520-xx1 |
|
|
|
|
Intel Core i7-8565U processor with 1150Ti GTX and 4 GB of GeForce MX150 discrete video memory |
L46518–xx1 |
|
|
|
|
Intel Core i7-8565U processor with 1050Ti GTX and 4 GB of GeForce MX150 discrete video memory |
L34172–xx1 |
|
|
|
|
Intel Core i7-8565U processor with 1050 GTX and 4 GB of GeForce MX150 discrete video memory |
L34171–xx1 |
|
|
|
|
Intel Core i5-8265U processor with 1150 GTX and 4 GB of GeForce MX150 discrete video memory |
L46519–xx1 |
|
|
|
|
Intel Core i5-8265U processor with 1050Ti GTX and 4 GB of GeForce MX150 discrete video memory |
L44879–xx1 |
|
|
|
|
Intel Core i5-8265U processor with 1050 GTX and 2 GB of GeForce MX150 discrete video memory |
L34170–xx1 |
|
|
|
(8) |
Heat sink, discrete graphics (on models equipped with GTX graphics) (includes replacement thermal |
L35251-001 |
|
material) |
|
|
|
|
(9) |
Heat sink: |
|
|
|
|
|
Heat sink, discrete graphics (includes replacement thermal material) |
L23897-001 |
|
|
|
|
Heat sink, UMA graphics (not pictured) for use only on computer models equipped with Intel Core |
L23898-001 |
|
i7-8550U/i5-8250U processors (includes replacement thermal material) |
|
|
|
|
|
Heat sink, UMA graphics (not pictured) for use only on computer models equipped with Intel Core |
L23899-001 |
|
i7-7500U/Pentium 4415U processors (includes replacement thermal material) |
|
|
|
|
(10) |
Fan for use in models with UMA graphics memory |
L27902-001 |
|
|
|
(11) |
Fan for use in models with discrete graphics memory |
L23895-001 |
|
|
|
|
Fan for use in models with discrete graphics memory (on models equipped with GTX graphics) |
L35338-001 |
|
|
|
(12) |
Memory modules (2, DDR4-2400, 1.2-V): |
|
|
|
|
|
8-MB |
862398-855 |
|
|
|
|
4-MB |
862397-855 |
|
|
|
|
2-MB |
864271-855 |
|
|
|
Computer components 19
Item |
Component |
Spare part number |
|
|
|
(13) |
Solid-state drive (2280 M.2): |
|
|
|
|
|
512-GB, PCIe |
L25329-001 |
|
|
|
|
256-GB, SATA-3, TLC |
L25327-001 |
|
|
|
|
256-GB, PCIe |
L25328-001 |
|
|
|
|
128-GB, SATA-3, TLC |
L25326-001 |
|
|
|
|
Optane memory module, 16-GB, PCIe |
L27309-001 |
|
|
|
(14) |
WLAN module: |
|
|
|
|
|
Intel Dual Band Wireless-AC 7265 802.11ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) |
901229-855 |
|
|
|
|
Intel Dual Band Wireless-AC 3168 802.11ac 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) |
863934-855 |
|
|
|
|
Realtek RTL8822BE 802.11ac 2×2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) |
924813-855 |
|
|
|
|
Realtek RTL8821CE 802.11ac 1×1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) |
L17365-005 |
|
|
|
|
Realtek RTL8723DE-CG 802.11bgn 1×1 WiFi + Bluetooth 4.2 Combo Adapter |
L21480-005 |
|
|
|
|
Intel Dual Band Wireless-AC+Bluetooth 5 Combo Adapter (non-vPro) |
L22634-005 |
|
|
|
|
Intel Dual Band Wireless-AC 9461 802.11ac 1×z1 WifFi+Bluetooth 5 Combo Adapter (non-vPro) |
L25889-005 |
|
|
|
(15) |
Hard drive (SATA, 7.0-mm; does not include hard drive bracket or hard drive cable): |
|
|
|
|
|
2-TB, 5400-rpm |
912487-855 |
|
|
|
|
1-TB, 5400-rpm |
762990-005 |
|
|
|
|
500-GB, 5400-rpm |
778186-005 |
|
|
|
|
NOTE: Hard drive brackets are available using spare part number L19469-001. The hard drive cable is available using spare |
|
|
part number L23889-001 |
|
|
|
|
(16) |
USB board (select products only) |
L23896-001 |
|
NOTE: The USB board cable is available using spare part number L23901-001. |
|
|
|
|
(17) |
Memory card reader board |
L23890-001 |
|
NOTE: The memory card reader board cable is available using spare part number L23891-001 and |
|
|
L41586-001 on models equipped with GTX graphics |
|
|
|
|
|
Memory card reader board (on models equipped with GTX graphics) |
L41585-001 |
|
|
|
(18) |
Lock bracket |
L23902-001 |
|
|
|
(19) |
Battery |
|
|
|
|
|
4-cell 68-WHr, 4416-AHr Li-ion |
L32654-005 |
|
|
|
|
3-cell, 41-WHr, 3549-AHr, Li-ion |
L11119-855 |
|
|
|
(20) |
Bottom cover: |
|
|
|
|
|
Natural silver |
L23885-001 |
|
|
|
|
Natural silver (on models equipped with GTX graphics) |
L41587-001 |
|
|
|
|
Pale gold |
L23886-001 |
|
|
|
(21) |
Rubber Foot Kit (includes Mylar screw cover): |
|
|
|
|
20 Chapter 3 Illustrated parts catalog
Item |
Component |
Spare part number |
|
|
|
|
For use in natural silver models |
L23887-001 |
|
|
|
|
For use in pale gold models |
L23888-001 |
|
|
|
Display assembly components
Display assembly components 21
Item |
Component |
Spare part |
|
|
number |
|
|
|
(1) |
Display bezel: |
|
|
|
|
|
For use on computer models equipped with a FHD infrared camera |
L23909-001 |
|
|
|
|
For use on computer models equipped with an HD non-infrared camera |
L23908-001 |
|
|
|
(2) |
IR camera/microphone module (includes display bezel adhesive) |
L28107-001 |
|
|
|
(3) |
HD camera/microphone module (includes display bezel adhesive) |
L28108-001 |
|
|
|
(4) |
Display panel (includes display bezel adhesive and display rear cover adhesive): |
|
|
|
|
|
FHD, anti glare, SVA, non-touch |
L25331-001 |
|
|
|
|
FHD, anti glare, UWVA, non-touch |
L25332-001 |
|
|
|
|
FHD, BrightView, UWVA, non-touch |
L25334-001 |
|
|
|
|
FHD, BrightView, UWVA, touch screen |
L25333-001 |
|
|
|
|
HD, anti glare, non-touch |
L25335-001 |
|
|
|
|
HD, BrightView, non-touch |
L25336-001 |
|
|
|
|
HD, BrightView, touch |
L25330-001 |
|
|
|
(5) |
Hinge covers (include display bezel adhesive and display rear cover adhesive): |
|
|
|
|
|
Pale gold |
L23913-001 |
|
|
|
|
Natural silver |
L23914-001 |
|
|
|
(6) |
Hinges (include left and right display hinges, display bezel adhesive, and display rear cover adhesive) |
L23884-001 |
|
|
|
(7) |
Wireless Antenna kits: |
|
|
|
|
|
Wireless Dual Antenna kit (includes left and right wireless antenna cables, display bezel adhesive, and |
L24790-001 |
|
display back cover adhesive): |
|
|
|
|
|
Wireless Single Antenna kit (includes wireless antenna cable, display bezel adhesive, and display back cover |
L31502-001 |
|
adhesive) |
|
(8)Display panel cable for use in models with an HD, non-infrared camera (include display bezel adhesive and display rear cover adhesive) :
Touch screen |
L23905-001 |
|
|
Non-touch screen |
L23903-001 |
|
|
Non-touch screen on models equipped with GTX graphics |
L43924-001 |
|
L43925-001 |
(9)Display panel cable for use in models with an infrared camera (include display bezel adhesive and display rear cover adhesive):
|
Touch screen |
L23906-001 |
|
|
|
|
Non-touch screen |
L23904-001 |
|
|
|
(10) |
Display back cover (includes antenna cables, display bezel adhesive and display panel adhesive tape kit): |
|
|
|
|
|
Pale gold |
L23880-001 |
|
|
|
|
Ceramic white |
L23878-001 |
|
|
|
22 Chapter 3 Illustrated parts catalog
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