HP Pavilion 15 Users guide

Maintenance and Service Guide

SUMMARY

This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

© Copyright 2021 HP Development Company,

L.P.

AMD, Ryzen, and Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and vPro are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. SDHC, SDXC, and microSD are trademarks or registered trademarks of SD-3C LLC. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. USB Type-C and USB-C are registered trademarks of USB Implementers Forum. Miracast is a registered trademark of Wi-Fi Alliance.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: February 2021

Document Part Number: M38963-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to http://www.microsoft.com for details.

To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to nd your product. Then select

Manuals.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

Safety warning notice

Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described.

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits de ned by applicable safety standards.

iii

iv Safety warning notice

Table of contents

1 Product description .......................................................................................................................................	1
2 Getting to know your computer ......................................................................................................................	5
Right side ...............................................................................................................................................................	5
Left side .................................................................................................................................................................	5
Display ....................................................................................................................................................................	7
Low blue light mode (select products only) ........................................................................................	7
Keyboard area ........................................................................................................................................................	8
Touchpad settings and components ...................................................................................................	8
Touchpad settings .............................................................................................................	8
Adjusting touchpad settings ..........................................................................	8
Turning on the touchpad ................................................................................	8
Touchpad components ......................................................................................................	8
Lights ...................................................................................................................................................	9
Button, vent, and ngerprint reader .................................................................................................	10
Special keys .......................................................................................................................................	11
Bottom .................................................................................................................................................................	12
Labels ...................................................................................................................................................................	13
3 Illustrated parts catalog ..............................................................................................................................	15
Computer major components ..............................................................................................................................	15
Display assembly subcomponents ......................................................................................................................	18
Cables ...................................................................................................................................................................	19
Miscellaneous parts .............................................................................................................................................	20
4 Removal and replacement procedures preliminary requirements ....................................................................	22
Tools required ......................................................................................................................................................	22
Service considerations .........................................................................................................................................	22
Plastic parts .......................................................................................................................................	22
Cables and connectors ......................................................................................................................	22
Drive handling ...................................................................................................................................	22
Electrostatic discharge information ....................................................................................................................	23
Generating static electricity ..............................................................................................................	23
Preventing electrostatic damage to equipment ...............................................................................	24
Personal grounding methods and equipment ..................................................................................	24
Grounding the work area ...................................................................................................................	25

v

Recommended materials and equipment ........................................................................................	25
Cleaning your computer ......................................................................................................................................	26
Enabling HP Easy Clean (select products only) .................................................................................	26
Removing dirt and debris from your computer ................................................................................	26
Cleaning your computer with a disinfectant .....................................................................................	27
Caring for wood veneer (select products only) .................................................................................	28
Packaging and transporting guidelines ..............................................................................................................	28
Accessing support information ...........................................................................................................................	28
5 Removal and replacement procedures for authorized service provider parts ....................................................	30
Component replacement procedures ..................................................................................................................	30
Preparation for disassembly .............................................................................................................	30
Bottom cover .....................................................................................................................................	30
Battery ...............................................................................................................................................	32
WLAN module ....................................................................................................................................	33
Solid-state drive ................................................................................................................................	35
Memory modules ...............................................................................................................................	36
USB board ..........................................................................................................................................	37
Speakers ............................................................................................................................................	38
Fingerprint reader .............................................................................................................................	39
Fan .....................................................................................................................................................	40
Heat sink ............................................................................................................................................	41
System board ....................................................................................................................................	43
Touchpad ...........................................................................................................................................	44
Power connector cable ......................................................................................................................	46
Display assembly ...............................................................................................................................	47
Top cover with keyboard ...................................................................................................................	54
6 Using Setup Utility (BIOS) .............................................................................................................................	56
Starting Setup Utility (BIOS) ................................................................................................................................	56
Updating Setup Utility (BIOS) ..............................................................................................................................	56
Determining the BIOS version ...........................................................................................................	56
Preparing for a BIOS update ..............................................................................................................	57
Downloading a BIOS update ...........................................................................................	57
Installing a BIOS update ..................................................................................................	57
7 Backing up, restoring, and recovering ...........................................................................................................	59
Backing up information and creating recovery media ........................................................................................	59
Using Windows tools for backing up .................................................................................................	59
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) .....	59

vi

Restoring and recovering your system ...............................................................................................................	59
Creating a system restore .................................................................................................................	60
Restoring and recovery methods ......................................................................................................	60
Recovering using HP Recovery media ...............................................................................................	60
Changing the computer boot order ...................................................................................................	60
Using HP Sure Recover (select products only) ..................................................................................	61
8 Using HP PC Hardware Diagnostics ................................................................................................................	62
Using HP PC Hardware Diagnostics Windows (select products only) .................................................................	62
Using an HP PC Hardware Diagnostics Windows hardware failure ID code ......................................	62
Accessing HP PC Hardware Diagnostics Windows ............................................................................	62
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support
(select products only) .....................................................................................................	62
Accessing HP PC Hardware Diagnostics Windows from Support Assistant ...................	63
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select
products only) .................................................................................................................	63
Downloading HP PC Hardware Diagnostics Windows .......................................................................	63
Downloading the latest HP PC Hardware Diagnostics Windows version from HP .........	63
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store .....	63
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) .....................................................................................................	64
Installing HP PC Hardware Diagnostics Windows .............................................................................	64
Using HP PC Hardware Diagnostics UEFI .............................................................................................................	64
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code .............................................	64
Starting HP PC Hardware Diagnostics UEFI .......................................................................................	65
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..............................................	65
Downloading the latest HP PC Hardware Diagnostics UEFI version ..............................	65
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) .....................................................................................................	65
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) .............................................	66
Downloading Remote HP PC Hardware Diagnostics UEFI .................................................................	66
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version .................	66
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................	66
Customizing Remote HP PC Hardware Diagnostics UEFI settings ....................................................	66
9 p i tions ..............................................................................................................................................	68
Computer speci cations ......................................................................................................................................	68
39.6 cm (15.6 in) display speci cations ..............................................................................................................	68
Solid-state drive speci cations ...........................................................................................................................	69

vii

10	Power cord set requirements ......................................................................................................................	71
	Requirements for all countries ............................................................................................................................	71
	Requirements for speci c countries and regions ................................................................................................	71
11	Recycling ..................................................................................................................................................	73
Index .............................................................................................................................................................		74

viii

1Product description

This table provides detailed product information.

Table 1-1 Product components and their descriptions

Category	Description
Product Name	HP Pavilion 15 Laptop PC
	Model number: 15-eh1xxx
Processors	AMD® processors
	AMD Ryzen™ 7 5700U with Radeon™ HD Graphics (1.8 GHz base frequency, 8 MB cache, 8 cores)
	AMD Ryzen 5 5500U with Radeon HD Graphics (2.1 GHz base frequency, 8 MB cache, 6 cores)
	AMD Ryzen 3 5300U with Radeon HD Graphics (2.6 GHz base frequency, up to Standard, 4 MB cache, 4 cores)
Graphics	Internal graphics
	AMD Radeon Integrated Graphics
	Supports HD Decode, DX12, and HDMI
Display	15.6 in (39.6 cm), WLED, narrow bezel
	igh-de nition (HD) (1366 × 768), BrightView, SVA 45, eDP 1.2 without PSR, ultraslim, 250 nits
	HD, BrightView, SVA 45, eDP 1.2 without PSR, 250 nits, flat, Touch-on Panel (TOP)
	Full high-de nition (FHD) (1920 × 1080), antiglare, UWVA, SVA 45, eDP 1.2 without PSR, slim, 220 nits
	FHD, antiglare, SVA 45, eDP 1.2 without PSR, ultraslim, 250 nits
	FHD, antiglare, UWVA 45, eDP 1.2 without PSR, slim, 250 nits
	FHD, BrightView, UWVA 45, eDP 1.2 without PSR, slim, 250 nits
	FHD, BrightView, UWVA 45, slim, 250 nits, Touch-on Panel (TOP)
Memory	Two SODIMM slots, not customer accessible or upgradeable supporting up to 16 GB of RAM
	DDR4-3200 dual-channel support
	Supports the following con gurations
	● 16 GB (8 × 2)
	● 12 GB (8 + 4)
	● 8 GB (8 × 1) or (4 × 2)
	● 4 GB (4 × 1)
Primary storage	PCIe, NVMe, M.2 2280 solid-state drives
	1 TB
	512 GB
	256 GB

1

Table 1-1 Product components and their descriptions (continued)

	Category	Description
		128 GB, TLC
	Audio and video	B&O Play Audio HD
		Dual speakers
		Support for HP Audio Boost
		Supports Alexa
		Supports Far Field Cortana
		HP Wide Vision HD Camera: indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR, 88° WFOV
		720p by 30 frames per second
		Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise
		suppression
	Wireless	Compatible with Miracast® devices
		Integrated wireless options with dual antennas
		Realtek 802.11b/g/n/a/ac (2 × 2) MU-MIMO supported and Bluetooth® 5
		Realtek 8852AE Wi-Fi® 6 Bluetooth 5.2 WLAN
		Intel® Wi-Fi 6 AX200 + Bluetooth 5 (non-vPro™) (802.11ax 2 × 2, MU-MIMO, supporting gigabit le transfer
		speeds)
		Integrated wireless options with single antenna (M.2/PCIe)
		Realtek RTL8821CE 802.11b/g/n/a/ac (1 × 1) MU-MIMO supported and Bluetooth 4.2 combo
	Media card reader	Supports microSD™, SDHC™, SDXC™
		Push-push insertion/removal
	Ports	Hot plug/unplug and autodetect for correct output to wide-aspect vs. standard aspect video
		HDMI v2.0 supporting: up to 4096 × 2160 @ 60 Hz
		Audio-out (headphone)/audio-in (microphone) combo jack
		USB 3.2 Gen 1 Type-C (supports data transfer, power delivery, HP Sleep & Charge, Display Port 1.4 out up to
		5120 × 2880 [60 Hz] out through adapter, HDMI 2.0 out up to 5120 × 2880 [60 Hz] out through adapter)
		USB 3.2 Gen 1 Type-A (2)
		AC Smart Pin adapter plug
	Keyboard/pointing	Keyboard
	devices
		Full size with numeric keypad
		Backlit, island style with numeric keypad
		Touchpad
		Clickpad with image sensor
		Multitouch gestures enabled
		Precision touchpad support
		Support for modern trackpad gestures

2Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)

Category	Description
	Taps enabled as default
Power requirements	Battery
	3 cell, 41 Whr
	Long life
	HP Fast Charge Technology
	Smart AC adapters (nPFC, barrel type, 4.5 mm)
	65 W
	45 W, right angle
	45 W, right angle, LA MERCO
	Power cord
	C5, conventional, 1 m [3.3 ft]
Security	Supports Trusted Platform Module (TPM) 2.0, rmware based
	Nano security lock slot
	Integrated ngerprint reader
Operating system	Windows® 10 Home 64
	Windows 10 Home 64 Advanced
	Windows 10 Home 64 Advanced Single Language
	Windows 10 Home 64 Chinese Market CPPP
	Windows 10 Home 64 High-end Chinese Market CPPP
	Windows 10 Home 64 Plus
	Windows 10 Home 64 Plus Single Language
	Windows 10 Home 64 Plus Single Language Africa Market
	Windows 10 Home 64 Plus Single Language APAC EM PPP
	Windows 10 Home 64 Plus Single Language India Market
	Windows 10 Home 64 Plus Single Language Indonesia Market
	Windows 10 Home 64 Single Language
	Windows 10 Home 64 Single Language Africa Market
	Windows 10 Home 64 Single Language APAC EM PPP
	Windows 10 Home 64 Single Language India Market
	Windows 10 Home 64 Single Language Indonesia Market
	Windows 10 Home 64 Value Single Language Value Africa Market
	Windows 10 Home 64 Value Single Language Value APAC Market
	Windows 10 Home 64 Value Single Language Value India Market

3

Table 1-1 Product components and their descriptions (continued)

Category	Description
	Windows 10 Home 64 Value Single Language Value Indonesia Market
	Windows 10 Home 64 Value Single Language
	Windows 10 Home S 64
	Windows 10 Home S 64 Advanced
	Windows 10 Home S 64 Plus
	Windows 10 Pro 64
	FreeDOS 3.0
Serviceability	End user replaceable parts
	AC adapter

4Chapter 1 Product description

2Getting to know your computer

Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work.

Right side

Identify the components on the right side of the computer.

Table 2-1 Right-side components and their descriptions

Component		Description
(1)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent, but
		it might not prevent the computer from being mishandled or
		stolen.
(2)	USB SuperSpeed port	Connects a USB device, provides high-speed data transfer, and
		(for select products) charges small devices (such as a
		smartphone) when the computer is on or in Sleep mode.
		NOTE: Use a standard USB Type-A charging cable or cable
		adapter (purchased separately) when charging a small external
		device.
(3)	AC adapter and battery light	●	White: The AC adapter is connected and the battery is fully
			charged.
		●	Blinking amber: The AC adapter is disconnected and the
			battery has reached a low battery level.
		●	Amber: The AC adapter is connected and the battery is
			charging.
		●	O The battery is not charging.
(4)	Power connector	Connects an AC adapter.

Left side

Identify the components on the left side of the computer.

5

Table 2-2 Left-side components and their descriptions

Component		Description
(1)	HDMI port	Connects an optional video or audio device, such as a high-
		de	nition television, any compatible digital or audio component,
		or a high-speed igh- e nition Multimedia Interface (HDMI)
		device.
(2)	USB SuperSpeed port	Connects a USB device, provides high-speed data transfer, and
		(for select products) charges small devices (such as a
		smartphone) when the computer is on or in Sleep mode.
		NOTE: Use a standard USB Type-A charging cable or cable
		adapter (purchased separately) when charging a small external
		device.
(3)	USB SuperSpeed port with HP Sleep and Charge	Connects a USB device, provides high-speed data transfer, and
		charges small devices (such as a smartphone), even when the
		computer is o .
		NOTE: Use a standard USB Type-A charging cable or cable
		adapter (purchased separately) when charging a small external
		device.
(4)	Memory card reader	Reads optional memory cards that enable you to store, manage,
		share, or access information.
		To insert a card:
		1.	Hold the card label-side up, with connectors facing the
			computer.
		2.	Insert the card into the memory card reader, and then
			press in on the card until it is rmly seated.
		To remove a card:
		▲ Press in on the card, and then remove it from the memory
			card reader.
(5)	Audio-out (headphone)/Audio-in (microphone)	Connects optional powered stereo speakers, headphones,
	combo jack	earbuds, a headset, or a television audio cable. Also connects an
		optional headset microphone. This jack does not support
		optional standalone microphones.
		WARNING! To reduce the risk of personal injury, adjust the
		volume before putting on headphones, earbuds, or a headset.
		For additional safety information, see the Regulatory, Safety,
		and Environmental Notices.
		To access this guide:
		▲	Type HP Documentation in the taskbar search box,
			and then select HP Documentation.

6Chapter 2 Getting to know your computer

Table 2-2 Left-side components and their descriptions (continued)

Component	Description
	NOTE: When a device is connected to the jack, the computer
	speakers are disabled.

Display

The computer display can include essential components such as speakers, antennas, cameras, and microphones.

Low blue light mode (select products only)

Your computer display is shipped from the factory in low blue light mode for improved eye comfort and safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at night or for reading.

WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo.

Table 2-3 Display components and their descriptions

Component		Description
(1)	WLAN antennas*	Send and receive wireless signals to communicate with wireless local
		area networks (WLANs).
(2)	Internal microphones (2)	Record sound.
(3)	Camera	Allows you to video chat, record video, and record still images. Some
		cameras also allow a facial recognition logon to Windows, instead of
		a password logon.

Display 7

Table 2-3 Display components and their descriptions (continued)

Component		Description
		NOTE: Camera functions vary depending on the camera hardware
		and software installed on your product.
(4)	Camera light	On: The camera is in use.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲Type HP Documentation in the taskbar search box, and then select HP Documentation.

Keyboard area

Keyboards can vary by language.

Touchpad settings and components

Learn the touchpad settings and components.

Touchpad settings

Learn how to adjust touchpad settings.

Adjusting touchpad settings

Use these steps to adjust touchpad settings and gestures.

1.Type touchpad settings in the taskbar search box, and then press enter.

2.Choose a setting.

Turning on the touchpad

Follow these steps to turn on the touchpad.

1.Type touchpad settings in the taskbar search box, and then press enter.

2.Using an external mouse, click the touchpad button.

If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to select the button.

Touchpad components

Identify the touchpad components.

8Chapter 2 Getting to know your computer

Table 2-4 Touchpad components and their descriptions

Component		Description
(1)	Touchpad zone	Reads your nger gestures to move the pointer or activate items
		on the screen.
(2)	Left control zone	Textured area that allows you to perform additional gestures.
(3)	Right control zone	Textured area that allows you to perform additional gestures.

Lights

Identify the lights on the computer.

Table 2-5 Lights and their descriptions

Component		Description
(1)	Caps lock light	On: Caps lock is on, which switches the key input to all capital
		letters.

Keyboard area

9

Table 2-5 Lights and their descriptions (continued)

Component		Description
(2)	Mute light	●	On: Computer sound is o .
		●	O Computer sound is on.
(3)	Power light	●	On: The computer is on.
		●	Blinking (select products only): The computer is in the
			Sleep state, a power-saving state. The computer shuts o
			power to the display and other unnecessary components.
		●	O Depending on your computer model, the computer is
			o , in Hibernation, or in Sleep. Hibernation is the power-
			saving state that uses the least amount of power.

Button, vent, and ng rprint reader

Identify the computer button, vent, and ngerprint reader.

Fingerprint readers, which enable a ngerprint logon, can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard.

IMPORTANT: To verify that your computer supports ngerprint reader sign-in, type Sign-in options in the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option, then your computer does not include a ngerprint reader.

Table 2-6 Button, vent, and		ng rprint reader and their descriptions
Component		Description
(1)	Vent	Enables airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal for
		the internal fan to cycle on and o during routine operation.

10 Chapter 2 Getting to know your computer

Table 2-6 Button, vent, and ng rprint reader and their descriptions (continued)

Component		Description
(2)	Power button	●	When the computer is o , press the button briefly to turn
			on the computer.
		●	When the computer is on, press the button briefly to
			initiate Sleep.
		●	When the computer is in the Sleep state, press the button
			briefly to exit Sleep (select products only).
		●	When the computer is in Hibernation, press the button
			briefly to exit Hibernation.
		IMPORTANT: Pressing and holding down the power button
		results in the loss of unsaved information.
		If the computer has stopped responding and shutdown
		procedures are ine		ective, press and hold the power button
		down for at least 10 seconds to turn o			the computer.
		To learn more about your power settings, see your power
		options:
		▲	Right-click the Power icon		, and then select Power
			Options.
(3)	Fingerprint reader (select products only)	Allows a ngerprint logon to Windows, instead of a password
		logon.
		▲	Touch your nger to the ngerprint reader.
			IMPORTANT:	To prevent ngerprint logon issues, make
			sure when you register your ngerprint that all sides of
			your nger are registered by the		ngerprint reader.

Special keys

Identify the special keys.

Keyboard area 11

Table 2-7 Special keys and their descriptions

Component		Description
(1)	esc key	Displays system information when pressed in combination with
		the fn key.
(2)	fn key	Executes speci c functions when pressed in combination with
		another key.
(3)	Windows key	Opens the Start menu.
		NOTE: Pressing the Windows key again will close the Start
		menu.
(4)	Action keys	Execute frequently used system functions as de ned by the icon
		symbols on f1 through f12 function keys.
(5)	Power button	●	When the computer is o , press the button briefly to turn
			on the computer.
		●	When the computer is on, press the button briefly to
			initiate Sleep.
		●	When the computer is in the Sleep state, press the button
			briefly to exit Sleep (select products only).
		●	When the computer is in Hibernation, press the button
			briefly to exit Hibernation.
		IMPORTANT: Pressing and holding down the power button
		results in the loss of unsaved information.
		If the computer has stopped responding and shutdown
		procedures are ine ective, press and hold the power button
		down for at least 10 seconds to turn o		the computer.
		To learn more about your power settings, see your power
		options:
		▲	Right-click the Power icon	, and then select Power
			Options.
(6)	num lock key	Alternates between the navigational and numeric functions on
		the integrated numeric keypad.
(7)	Integrated numeric keypad	A separate keypad to the right of the alphabet keyboard. When
		num lock is pressed, the keypad can be used like an external
		numeric keypad.

NOTE: If the keypad function is active when the computer is turned o , that function is reinstated when the computer is turned back on.

Bottom

Identify the bottom components.

12 Chapter 2 Getting to know your computer

Table 2-8 Bottom components and their descriptions

Component		Description
(1)	Speakers (2)	Produce sound.
(2)	Vent	Enables airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal
		for the internal fan to cycle on and o during routine
		operation.

Labels

The labels affixed to the computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer. Labels can be in paper form or imprinted on the product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

●Service label—Provides important information to identify your computer. When contacting support, you might be asked for the serial number, the product number, or the model number. Locate this information before you contact support.

Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer.

Labels 13

Table 2-9 Service label components

Component

(1)HP product name

(2)Model number

(3)Warranty period

(4)Product ID

(5)Serial number

●Regulatory labels—Provides regulatory information about the computer.

●Wireless certi cation labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

14 Chapter 2 Getting to know your computer

3Illustrated parts catalog

Use this table to determine the spare parts that are available for the computer.

Computer major components

To identify the computer major components, use this illustration and table.

NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.

Computer major components 15

Table 3-1 Computer major component descriptions and part numbers

Item	Component					Spare part number
(1)	Display assembly					not available as a
	NOTE: Display assemblies are o ered as spare parts only at a subcomponent level.					spare part
(2)	Top cover with keyboard
	Natural silver,			ngerprint reader, backlit		M08910-xx1
	Natural silver,			ngerprint reader, not backlit		M08911-xx1
	Natural silver, no				ngerprint reader, backlit	M08912-xx1
	Natural silver, no				ngerprint reader, not backlit	M08913-xx1
	Cloud blue,	ngerprint reader, backlit				M08918-xx1
	Cloud blue,	ngerprint reader, not backlit				M08919-xx1
	Cloud blue, no			ngerprint reader, backlit		M08920-xx1
	Cloud blue, no			ngerprint reader, not backlit		M08921-xx1
	Luminous gold,			ngerprint reader, backlit		M08922-xx1
	Luminous gold,			ngerprint reader, not backlit		M08923-xx1
	Luminous gold, no				ngerprint reader, backlit	M08924-xx1
	Luminous gold, no				ngerprint reader, not backlit	M08925-xx1
	Light teal,	ngerprint reader, backlit				M08926-xx1
	Light teal,	ngerprint reader, not backlit				M08927-xx1
	Light teal, no		ngerprint reader, backlit			M08928-xx1
	Light teal, no		ngerprint reader, not backlit			M08929-xx1
(3)	Power connector (DC-in) cable					M08887-001

(4)Touchpad

NOTE: The touchpad cable is available using spare part number M08876-001.

	Fog blue	M08872-001
	Forest teal	M08873-001
	Natural silver	M08874-001
	Warm gold	M08875-001
(5)	Fingerprint reader	M16090-001
	NOTE: The ngerprint reader cable is available using spare part number M08883-001.
	Fog blue	M08878-001
	Forest teal	M08879-001
	Natural silver	M08880-001
	Warm gold	M08881-001
(6)	Speakers (left and right)	M08943-001

16 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major component descriptions and part numbers (continued)

Item	Component	Spare part number
(7)	USB board	M08869-001
	NOTE: The USB board cable is available using spare part number M08870-001.

(8)System board (includes processor)

All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system

	AMD Ryzen 7 5700U processor	M46331-xx1
	AMD Ryzen 5 5500U processor	M46330-xx1
	AMD Ryzen 3 5300U processor	M46329-xx1
(9)	Solid-state drive
	1 TB, PCIe	L85370-005
	512 GB, PCIe	L85364-005
	256 GB, PCIe	L85354-005
	128 GB, PCIe	M06792-005
(10)	Memory modules
	8 GB (DDR4-3200)	L46598-005
	4 GB (DDR4-3200)	L83673-005
(11)	WLAN module
	Intel Wi-Fi 6 AX200 802.11ax 2 × 2 Wi-Fi + Bluetooth 5 (non-vPro)	L35282-005
	Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5	L44796-005
	Realtek RTL8821CE 802.11b/g/n/a/ac (1 × 1) MU-MIMO supported and Bluetooth 4.2 combo	M09870-005
	Realtek 8852AE Wi-Fi 6 Bluetooth 5.2 WLAN	M34029-005
(12)	Heat sink (includes replacement thermal material)	M46577-001
(13)	Fan	M08945-001
(14)	Battery (3 cell, 41 Whr)	L97300-005
(15)	Bottom cover
	Fog blue	M08889-001
	Forest teal	M08890-001
	Natural silver	M08891-001
	Warm gold	M08892-001
(16)	Rubber Foot Kit
	Fog blue	M08894-001
	Forest teal	M08895-001

Computer major components 17

Table 3-1 Computer major component descriptions and part numbers (continued)

Item	Component	Spare part number
	Natural silver	M08896-001
	Warm gold	M08897-001

Display assembly subcomponents

To identify the display assembly subcomponents, use this illustration and table.

Table 3-2 Display component descriptions and part numbers

Item	Component	Spare part number
(1)	Display bezel
	Ceramic white	M08905-001
	Fog blue	M11934-001
	Forest teal	M11935-001
	Natural silver	M11936-001
	Warm gold	M11937-001
(2)	Display panel (includes display panel adhesive and display bezel adhesive)
	Antiglare, UWVA, FHD	M09819-001
	Antiglare, SVA, FHD	M09820-001

18 Chapter 3 Illustrated parts catalog