HP Pavilion 504a, Pavilion 514a, Pavilion 544a, Pavilion 564a Warranty and Support Guide

hp pavilion home pc support guide

where to get helpwarranty and license information

declaration of conformityoperating specificationsregulatory and safety information

Where to Get Help

help

Follow these steps when you need help from HP:

1Check the setup poster and the Quick Start Guide for help with setting up and using your PC.

2For faster help, be sure to register your HP Pavilion home PC by using the Electronic Registration program on your PC or on the Web at

http://register.hp.com

3Use Help on your PC to get help with your hardware and software. Click Start and then click Help and Support.

4For help online, go to the HP Customer Care Center Web site at

http://www.hp.com/cposupport

for technical information or to get software updates.

5If you have not solved the problem, call the

HP Customer Care Center at the appropriate number below.

Australia: 1300 721 147

New Zealand: 0 800 441 147

Hours of Operation (local time):

Mon.–Fri. 10–9, Sat.–Sun. 10–4

Hours are subject to change without notice.

HP Support Web site: http://www.hp.com/cposupport

HP Registration Web site:

http://register.hp.com

Software Support

If you have questions about your software or ISP (Internet Service Provider), call or visit your software or ISP vendor’s Web site. The appropriate number or Web address is listed below. Some of these Web addresses may be listed in the Favorites list found in your Internet Explorer browser. Phone and e-mail support may not exist if no information is given. For software not listed, the HP Customer Care Center provides 30-day limited support.

	Internet Service Provider			Phone — E-mail
				Web Address
	OzEmail (Australia)		132 884
				[e-mail]
				www.ozemail.com.au/info/
				frameset_techsupport.html
	Xtra (New Zealand)		0800 22 55 98
				[e-mail]
				xtra.co.nz
	Software Title and Company			Phone — E-mail
				Web Address
	Acrobat Reader by Adobe			www.pacific.adobe.com/support/
				main.html
	ArcSoft Software Suite: Greeting			[e-mail]
	Card Creator, Funhouse, & Photo			www.arcsoft.com/support/
	Impression			supportmain.html
	Game Channel by Wild Tangent			[e-mail]
				www.wildtangent.com
	HP RecordNow by Veritas			support.veritas.com/menu_
	(w/DVD+RW/+R option only)			ddProduct_MYCD.htm
	MusicMatch Jukebox			[e-mail]
				www.musicmatch.com/form/
				support/tech
	MyDVD by Sonic			mydvd.sonic.com/support
	(w/DVD+RW/+R option only)
	Norton AntiVirus 2003 by			www.symantec.com/region/
	Symantec			reg_ap/servsupp.html
	ShowBiz by ArcSoft			www.arcsoft.com/support/
	(w/1394 option only)			supportmain.html
	WinDVD by InterVideo			[e-mail]
	(w/DVD-ROM option only)			www.intervideo.com

Warranty and License Information

To Our Valued Customer

Congratulations on your decision to purchase an HP Pavilion home PC! During development, the HP Pavilion must pass extensive quality tests to meet the rigorous standards that have made HP famous for quality and reliability.

All HP Pavilions go through a comprehensive quality test to ensure the PC is working correctly before it leaves our factory. In addition, we have placed a security seal on your PC to indicate that it has not been tampered with since it left our factory.

We know that expanding and upgrading are key benefits for all customers. We are proud to make this a key differentiator for our HP Pavilion and understand that you may wish to upgrade your PC to meet your specific needs.

Any hardware upgrades that you intend to do should only be done after you have completely set up your new HP Pavilion. Refer to the setup poster included with your system for help with setting up. If you have any problems setting up your system and turning it on, immediately contact the HP Customer Care Center listed earlier in the Support Guide, and an HP Customer Representative will assist you. This must be done first before attempting to upgrade your system.

By breaking the security seal on the back of the HP Pavilion, you are confirming that the HP Pavilion was working properly before you attempted to upgrade your system. Once the security seal has been broken, your HP Pavilion is then, to the extent allowed by local law, covered under the terms and conditions listed in your Support Guide.

Thank you for choosing the HP Pavilion. We hope you enjoy discovering the exciting things you can do with it!

HP Customer Care

Easy to reach. Easy to use. Award-winning HP Customer Care is our promise to help you get the most from your HP Pavilion. Whether with tools located on your PC, from information on the Web, by phone, or through your local retailer, you’ll find what you need.

Problems? HP Will Help

Your new HP Pavilion computer is built to work right now — and for many years to come. But it is a complex, powerful machine, and sometimes things go wrong. If that happens to your computer, Hewlett-Packard is ready to help.

Getting Started

Follow the setup poster and the Quick Start Guide for help with setting up and using your PC.

Register Your PC

It is always best to register your PC. This allows for quicker help when you need it. You can register your PC by the electronic registration program that automatically starts when you first turn on your PC. Or, you can register on the Web at http://register.hp.com

See What You Can Do

There’s lots of helpful information included with your HP Pavilion. First look at Help on your Windows® desktop (to access it, click Start on the taskbar). It contains more detailed help and will give you suggestions on how to fix the problem.

Within the Help and Support Center, you can get the latest news from HP about your PC. Be sure to also check the updates from HP that are sent to your desktop from time to time.

Next, try a little surfing! The HP Web site has updated software, tips and tricks, answers for common problems, and other information. Go to http://www.hp.com/cposupport and search for your HP Pavilion model.

Call HP Customer Care Center

Finally, if these steps don’t help, you can reach a real, knowledgeable person by calling the HP Customer Care Center in your area. Phone assistance to get you up and running is free for 30 days from the time you purchased your computer. After 30 days, there may be a charge, but the helpful support is still available.

And, if Necessary: Get Repair

If your computer needs to be repaired or to have parts replaced, you have two choices.

1You can easily replace many of your HP Pavilion parts that are considered consumer replaceable. This is the fastest method of repair, as many times we can send the part directly to your home or business in a few days. This service is free for one year from the date you purchased your computer.

2If a repair is necessary, the HP Customer Care Center will make arrangements to fix your computer. This service is free for one year from the date you purchased your computer.

There are a few limitations and exclusions to this warranty (as well as some important details), which are described in the following section.

The Legal Language

Hewlett-Packard Limited Warranty Statement

HP PRODUCT DURATION OF LIMITED WARRANTY

Hardware — Parts and Labor:	1 Year
Phone assistance to get you up-and-running:	30 days

HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or equivalent in performance to new.

HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects.

HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price on a prorated basis upon prompt return of the product.

HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.

Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts, or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) computer viruses of any origin, (e) operation outside of the published environmental specifications for the product, (f) improper site preparation or maintenance or

(g) unplanned acts of nature, such as floods, tornadoes, lightning strikes, hurricanes, or earthquakes. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states, or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province.

HP’s limited warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit, or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons.