HP Pagewide Pro 477dw User Guide

HP PageWide Pro MFP 477 series

User Guide

Copyright and License

© 2016 Copyright HP Development Company,

L.P.

All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of HP, except as allowed under copyright laws.

The information contained in this document is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Edition 1, 2/2016

Trademark Credits

Adobe®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated.

Intel® Core™ is a trademark of Intel Corporation in the U.S. and other countries.

Java™ is a US trademark of Sun Microsystems, Inc.

Microsoft®, Windows®, Windows® XP, and Windows Vista® are U.S. registered trademarks of Microsoft Corporation.

UNIX® is a registered trademark of The Open Group.

ENERGY STAR and the ENERGY STAR mark are registered trademarks owned by the U.S. Environmental Protection Agency.

Table of contents

1 Product basics ...............................................................................................................................................	1
Product features ....................................................................................................................................................	2
Environmental features ......................................................................................................................	3
Accessibility features ...........................................................................................................................	3
Product views .........................................................................................................................................................	4
Front left view .....................................................................................................................................	4
Front right view ...................................................................................................................................	5
Back view .............................................................................................................................................	5
Cartridge door view .............................................................................................................................	6
Power on and off ....................................................................................................................................................	7
Turn the product on .............................................................................................................................	7
Manage power .....................................................................................................................................	7
Turn the product off ............................................................................................................................	8
Use the control panel .............................................................................................................................................	9
Control panel buttons ..........................................................................................................................	9
Control panel home screen ...............................................................................................................	10
Control panel dashboard ...................................................................................................................	11
Control panel application folders .....................................................................................................	11
Control panel shortcuts .....................................................................................................................	12
Help features .....................................................................................................................................	12
Printer information .........................................................................................................	13
Help animations ..............................................................................................................	13
Quiet Mode ...........................................................................................................................................................	14
To turn Quiet Mode on or off from the control panel ........................................................................	14
To turn Quiet Mode on or off from the EWS ......................................................................................	14
2 Connect the product .....................................................................................................................................	15
Connect the product to a computer or a network ...............................................................................................	16
To connect the product using a USB cable ........................................................................................	16
To connect the product to a network ................................................................................................	17
Supported network protocols .........................................................................................	17
Connect the product using a wired network ..................................................................	17

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Connect the product using a wireless network (wireless models only) .........................	17
To connect the product to a wireless network using the Wireless Setup
Wizard ...........................................................................................................	18
To connect the product to a wireless network using WPS ...........................	18
To connect the product to a wireless network manually .............................	19
Use Wi-Fi Direct to connect a computer or device to the product ......................................................................	20
To turn on Wi-Fi Direct .......................................................................................................................	20
To print from a wireless-capable mobile device ...............................................................................	20
To print from a wireless-capable computer (Windows) ....................................................................	20
To print from a wireless-capable computer (OS X) ...........................................................................	20
Install HP printer software for a wireless product already on the network .......................................................	22
Open the printer software (Windows) .................................................................................................................	22
Manage network settings ....................................................................................................................................	22
View or change network settings .....................................................................................................	22
Set or change the product password ................................................................................................	23
Manually configure TCP/IP parameters from the control panel .......................................................	23
Link speed and duplex settings ........................................................................................................	23
3 Printer management and services .................................................................................................................	25
HP Embedded Web Server ...................................................................................................................................	26
About the EWS ...................................................................................................................................	26
About cookies ....................................................................................................................................	26
Open the EWS ....................................................................................................................................	27
Features .............................................................................................................................................	27
Home tab .........................................................................................................................	27
Scan tab ...........................................................................................................................	28
Fax tab .............................................................................................................................	29
Web Services tab .............................................................................................................	29
Network tab ....................................................................................................................	29
Tools tab ..........................................................................................................................	29
Settings tab .....................................................................................................................	30
Web Services ........................................................................................................................................................	31
What are Web Services? ....................................................................................................................	31
HP ePrint .........................................................................................................................	31
Print apps ........................................................................................................................	31
Set Up Web Services ..........................................................................................................................	31
Use Web Services ...............................................................................................................................	32
HP ePrint .........................................................................................................................	32
Print apps ........................................................................................................................	33
Remove Web Services .......................................................................................................................	34
HP Web Jetadmin software .................................................................................................................................	34

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Product security features ....................................................................................................................................	34
Security statements ..........................................................................................................................	35
Firewall ..............................................................................................................................................	35
Security settings ...............................................................................................................................	36
Firmware updates .............................................................................................................................	36
HP Printer Assistant in the printer software (Windows) .....................................................................................	36
Open the HP Printer Assistant ...........................................................................................................	36
Features .............................................................................................................................................	36
Connected tab .................................................................................................................	37
Print, Scan & Fax tab .......................................................................................................	37
Shop tab ..........................................................................................................................	37
Help tab ...........................................................................................................................	38
Tools tab ..........................................................................................................................	38
Estimated Levels tab ......................................................................................................	38
HP Utility (OS X) ...................................................................................................................................................	38
AirPrint™ (OS X) ...................................................................................................................................................	38
4 Paper and print media ..................................................................................................................................	39
Understand paper use .........................................................................................................................................	40
Supported media sizes ........................................................................................................................................	41
Supported paper and print media sizes ............................................................................................	41
Supported envelope sizes .................................................................................................................	42
Supported card and label sizes .........................................................................................................	42
Supported photo media sizes ...........................................................................................................	42
Supported paper types and tray capacity ...........................................................................................................	43
Tray 1 (multipurpose) on left side of the product ............................................................................	43
Tray 2 (default tray) and Tray 3 (accessory tray) ..............................................................................	44
Configure trays ....................................................................................................................................................	44
Load media ..........................................................................................................................................................	45
Load Tray 1 ........................................................................................................................................	45
Load Tray 2 ........................................................................................................................................	46
Load optional Tray 3 ..........................................................................................................................	48
Load envelopes .................................................................................................................................	49
Load letterhead or preprinted forms ................................................................................................	51
Load the automatic document feeder ..............................................................................................	52
Load the scanner ...............................................................................................................................	53
Tips for selecting and using paper ......................................................................................................................	55
5 Cartridges ...................................................................................................................................................	56
HP PageWide cartridges ......................................................................................................................................	57
HP policy on non-HP cartridges ........................................................................................................	57

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Counterfeit HP cartridges ..................................................................................................................	57
Manage cartridges ...............................................................................................................................................	57
Store cartridges .................................................................................................................................	58
Print with General Office mode .........................................................................................................	58
Print when a cartridge is at estimated end of life ............................................................................	58
Check the estimated cartridge levels ................................................................................................	58
Order cartridges ................................................................................................................................	59
Recycle cartridges .............................................................................................................................	60
Replace cartridges ...............................................................................................................................................	60
Tips for working with cartridges .........................................................................................................................	62
6 Print ...........................................................................................................................................................	63
Print from a computer .........................................................................................................................................	64
To print from a computer (Windows) ................................................................................................	64
To print from a computer (OS X) ........................................................................................................	65
To set up printing shortcuts (Windows) ............................................................................................	66
To set up printing presets (OS X) .......................................................................................................	66
To adjust or manage colors ...............................................................................................................	67
Choose a preset color theme for a print job ...................................................................	67
Adjust the color options for a print job manually ...........................................................	67
Match colors to your computer screen ...........................................................................	68
Control access to color printing ......................................................................................	69
Print from the control panel ................................................................................................................................	69
Print using job storage ......................................................................................................................	69
To enable job storage ......................................................................................................	69
Disable or enable job storage (Windows) .....................................................	69
Disable or enable job storage (OS X) ............................................................	69
To apply job storage to one or all print jobs ...................................................................	70
Apply job storage to one or all print jobs (Windows) ...................................	70
Apply job storage to one or all print jobs (OS X) ..........................................	71
To print a job stored on the printer .................................................................................	71
To delete a job stored on the printer ..............................................................................	71
Print from a USB device .....................................................................................................................	72
Print with NFC ......................................................................................................................................................	72
Print with HP ePrint .............................................................................................................................................	72
Print off site by sending an email with the HP ePrint app ................................................................	32
Print from an on-site computer or mobile device .............................................................................	73
Print with AirPrint (OS X) ......................................................................................................................................	73
Tips for print success ...........................................................................................................................................	74
Cartridge tips .....................................................................................................................................	74
Paper loading tips .............................................................................................................................	74

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Printer settings tips (Windows) .........................................................................................................	75
Printer settings tips (OS X) ................................................................................................................	75
7 Copy and scan ..............................................................................................................................................	76
Copy .....................................................................................................................................................................	77
Copy settings .....................................................................................................................................	77
Adjust lightness or darkness for copies .........................................................................	77
Select a paper tray and paper size for copies .................................................................	77
Reduce or enlarge a copy ................................................................................................	77
Load and copy identification cards ...................................................................................................	78
Copy photos .......................................................................................................................................	79
Load and copy mixed-size originals ..................................................................................................	80
Copy on both sides automatically .....................................................................................................	80
Cancel a copy job ...............................................................................................................................	80
Scan ......................................................................................................................................................................	81
Scan to a USB drive ............................................................................................................................	81
Scan to a computer ............................................................................................................................	81
To set up scan to computer .............................................................................................	81
Set up scanning to a computer (Windows) ...................................................	82
Set up scanning to a computer (OS X) ..........................................................	82
To scan to a computer from the control panel ...............................................................	82
Scan to email .....................................................................................................................................	82
To set up scan to email ...................................................................................................	82
To scan a document or photo to email ...........................................................................	83
Scan a document or photo to email from the control panel ........................	83
Scan a document or photo to email from the printer software ..................	83
To change account settings ............................................................................................	83
Scan to a network folder ...................................................................................................................	83
To set up scan to a network folder .................................................................................	84
Set up scan to a network folder in the EWS .................................................	84
Set up scan to a network folder in the HP Printer Assistant ........................	84
To scan to a network folder ............................................................................................	84
Scan to a network folder from the control panel .........................................	84
Scan to a network folder from the printer software ....................................	84
Scan to SharePoint ............................................................................................................................	85
To set up scan to SharePoint ..........................................................................................	85
To scan to SharePoint .....................................................................................................	85
Scan using HP scanning software .....................................................................................................	85
Scan using other software ................................................................................................................	86
To scan from a TWAIN-compliant program ....................................................................	86
To scan from a WIA-compliant program .........................................................................	86

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Scan using Webscan ..........................................................................................................................	87
Scan documents as editable text ......................................................................................................	87
Guidelines for scanning documents as editable text .....................................................	87
To scan a document to editable text (Windows) ............................................................	88
To scan documents as editable text (OS X) ....................................................................	89
Tips for copy and scan success ............................................................................................................................	90
8 Fax .............................................................................................................................................................	91
Set up fax .............................................................................................................................................................	92
Connect fax to a telephone line ........................................................................................................	92
Configure fax settings .......................................................................................................................	92
To configure fax settings from the control panel ...........................................................	92
To configure fax settings using the HP Digital Fax Setup Wizard (Windows) ................	93
Set up HP Digital Fax .........................................................................................................................	93
HP Digital Fax requirements ...........................................................................................	93
To set up HP Digital Fax ..................................................................................................	94
Set up HP Digital Fax (Windows) ..................................................................	94
Set up HP Digital Fax (OS X) ..........................................................................	94
Set up HP Digital Fax in the EWS ..................................................................	94
To modify HP Digital Fax settings ...................................................................................	94
Modify HP Digital Fax settings (Windows) ...................................................	94
Modify HP Digital Fax settings (OS X) ...........................................................	94
Modify HP Digital Fax settings in the EWS ...................................................	94
To turn off HP Digital Fax ................................................................................................	95
Fax programs, systems, and software ..............................................................................................	95
Supported fax programs .................................................................................................	95
Supported phone services - analog ................................................................................	95
Alternate phone services - digital ...................................................................................	95
DSL ................................................................................................................	95
PBX ................................................................................................................	95
ISDN ..............................................................................................................	96
VoIP ...............................................................................................................	96
Set fax settings ....................................................................................................................................................	96
Send-fax settings ..............................................................................................................................	96
Set pauses or ash hooks ...............................................................................................	96
Set a dialing prefix ..........................................................................................................	97
Set tone-dialing or pulse-dialing ....................................................................................	97
Set autoredial and the time between redials .................................................................	97
Set the light/dark setting ................................................................................................	98
Set the default resolution ...............................................................................................	98
Use cover-page templates ..............................................................................................	99

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Receive-fax settings ..........................................................................................................................	99
Set fax forwarding ..........................................................................................................	99
Block or unblock fax numbers ......................................................................................	100
Set the number of rings-to-answer .............................................................................	100
Set distinctive ring ........................................................................................................	101
Use autoreduction for incoming faxes .........................................................................	102
Set the fax sounds volume ...........................................................................................	102
Set stamp-received faxes .............................................................................................	102
Send a fax ..........................................................................................................................................................	102
Send a fax from the control panel ..................................................................................................	103
Use speed dials and group-dial entries ..........................................................................................	103
Send a standard fax from the computer .........................................................................................	103
Send a fax from the software .........................................................................................................	104
Send a fax using monitor dialing ....................................................................................................	105
Send a fax using printer memory ...................................................................................................	105
Receive a fax ......................................................................................................................................................	106
Receive a fax manually ...................................................................................................................	106
Fax memory .....................................................................................................................................	107
Reprint a fax ..................................................................................................................	107
Delete faxes from memory ...........................................................................................	107
Use the phone book ...........................................................................................................................................	107
Create and edit individual speed-dial entries .................................................................................	108
Create and edit group-dial entries ..................................................................................................	108
Delete speed-dial entries ................................................................................................................	108
Use reports ........................................................................................................................................................	108
Print fax confirmation reports ........................................................................................................	109
Print fax error reports .....................................................................................................................	110
Print and view the fax log ...............................................................................................................	110
Clear the fax log ..............................................................................................................................	110
Print the details of the last fax transaction ....................................................................................	111
Print a Caller ID Report ....................................................................................................................	111
View the Call History .......................................................................................................................	111
9 Solve problems ..........................................................................................................................................	112
Problem-solving checklist .................................................................................................................................	113
Check that the product power is on ................................................................................................	113
Check the control panel for error messages ..................................................................................	113
Test print functionality ....................................................................................................................	113
Test copy functionality ....................................................................................................................	114
Test the fax-sending functionality .................................................................................................	114
Test the fax-receiving functionality ................................................................................................	114

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Try sending a print job from a computer ........................................................................................	114
Test the plug-and-print USB functionality .....................................................................................	114
Factors that affect product performance .......................................................................................	114
Information pages .............................................................................................................................................	115
Factory-set defaults ..........................................................................................................................................	116
Cleaning routines ...............................................................................................................................................	116
Clean the printhead .........................................................................................................................	117
Clean the scanner glass strip and platen ........................................................................................	117
Clean the document feeder pick rollers and separation pad .........................................................	118
Clean the touch screen ....................................................................................................................	118
Jams and paper-feed issues ..............................................................................................................................	119
The product does not pick up paper ...............................................................................................	119
The product picks up multiple sheets of paper ..............................................................................	119
Prevent paper jams .........................................................................................................................	119
Clear jams ........................................................................................................................................	120
Jam locations ................................................................................................................	120
Clear jams from the document feeder .........................................................................	121
Clear jams in Tray 1 (multipurpose tray) ......................................................................	122
Clear jams in Tray 2 .......................................................................................................	122
Clear jams in optional Tray 3 ........................................................................................	123
Clear jams in the left door ............................................................................................	124
Clear jams in the output bin ..........................................................................................	125
Clear jams in the duplexer ............................................................................................	126
Cartridge issues .................................................................................................................................................	127
efilled or remanufactured cartridges ...........................................................................................	127
Interpret control panel messages for cartridges ...........................................................................	127
Cartridge Depleted ........................................................................................................	127
Cartridge Low ................................................................................................................	128
Cartridge Very Low .......................................................................................................	128
Counterfeit or used [color] cartridge installed .............................................................	128
Do not use SETUP cartridges ........................................................................................	128
Genuine HP cartridge installed .....................................................................................	128
Incompatible [color] ......................................................................................................	129
Incompatible cartridges ................................................................................................	129
Install [color] cartridge .................................................................................................	129
Non-HP cartridges installed .........................................................................................	129
Printer Failure ...............................................................................................................	130
Problem with Print System ...........................................................................................	130
Problem with Printer Preparation ................................................................................	130
Problem with SETUP cartridges ....................................................................................	130
Use SETUP cartridges ...................................................................................................	130

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Used [color] installed ....................................................................................................	131
Printing issues ...................................................................................................................................................	131
The product does not print .............................................................................................................	131
The product prints slowly ...............................................................................................................	132
Plug-and-print USB issues ..............................................................................................................	132
The Memory Device Options menu does not open when you insert the USB
accessory ......................................................................................................................	132
The file does not print from the USB storage device ...................................................	132
The file that you want to print is not listed in the Memory Device Options menu ......	133
Improve print quality ......................................................................................................................	133
Check for genuine HP cartridges ..................................................................................	133
Use paper that meets HP specifications ......................................................................	133
Use the correct paper type setting in the printer driver ..............................................	134
Change the paper type and size setting (Windows) ..................................	134
Change the paper type and size setting (OS X) ..........................................	134
Use the printer driver that best meets your printing needs ........................................	134
Align the printhead .......................................................................................................	135
Print a print-quality report ...........................................................................................	135
Scan issues ........................................................................................................................................................	135
Fax issues ...........................................................................................................................................................	136
Fax troubleshooting checklist .........................................................................................................	136
Change error correction and fax speed ...........................................................................................	137
Set the fax-error-correction mode ...............................................................................	137
Change the fax speed ...................................................................................................	137
Fax logs and reports ........................................................................................................................	137
Print individual fax reports ...........................................................................................	137
Set the fax error report .................................................................................................	138
Fax error messages .........................................................................................................................	138
Communication error. ...................................................................................................	138
Document feeder door is open. Canceled fax. .............................................................	139
Fax is busy. Canceled send. ..........................................................................................	139
Fax is busy. Redial pending. ..........................................................................................	139
Fax receive error. ..........................................................................................................	140
Fax Send error. ..............................................................................................................	140
Fax storage is full. Canceling the fax receive. ..............................................................	141
Fax storage is full. Canceling the fax send. ..................................................................	141
No dial tone. ..................................................................................................................	141
No fax answer. Canceled send. .....................................................................................	142
No fax answer. Redial pending. ....................................................................................	142
No fax detected. ............................................................................................................	142
Solve problems sending faxes ........................................................................................................	143

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An error message displays on the control panel ..........................................................	143
Document feeder paper jam ......................................................................	143
Scanner error ..............................................................................................	143
The control panel displays a Ready message with no attempt to send the fax. .........	143
The control panel displays the message "Receiving Page 1" and does not progress
beyond that message ...................................................................................................	144
Faxes can be received, but not sent .............................................................................	144
Unable to use fax functions from the control panel ....................................................	144
Unable to use speed dials .............................................................................................	144
Unable to use group dials .............................................................................................	144
Receive a recorded error message from the phone company when trying to send
a fax ...............................................................................................................................	145
Unable to send a fax when a phone is connected to the product ................................	145
Solve problems receiving faxes ......................................................................................................	145
An error message displays on the control panel ..........................................................	145
The fax does not respond .............................................................................................	145
Voice mail is available on the fax line ........................................................	145
The product is connected to a DSL phone service .....................................	146
The product uses a fax over IP or VoIP phone service ...............................	146
Sender receives a busy signal .......................................................................................	146
A handset is connected to the product ......................................................	146
A phone line splitter is being used .............................................................	146
Cannot send or receive a fax on a PBX line ..................................................................	146
Solve general fax problems ............................................................................................................	146
Faxes are sending slowly ..............................................................................................	146
Fax quality is poor .........................................................................................................	147
Fax cuts off or prints on two pages ..............................................................................	147
Connectivity issues ............................................................................................................................................	147
Solve USB direct-connect problems ...............................................................................................	147
Solve network problems .................................................................................................................	148
Poor physical connection ..............................................................................................	148
The computer is using the incorrect IP address for the product ..................................	148
The computer is unable to communicate with the product .........................................	148
The product is using incorrect link and duplex settings for the network ....................	149
New software programs might be causing compatibility problems ...........................	149
The computer or workstation might be set up incorrectly ..........................................	149
The product is disabled, or other network settings are incorrect ...............................	149
Wireless network issues ....................................................................................................................................	149
Wireless connectivity checklist .......................................................................................................	149
The product does not print, and the computer has a third-party firewall installed ......................	150
The wireless connection does not work after moving the wireless router or product ..................	150

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Cannot connect more computers to the wireless product .............................................................	150
The wireless product loses communication when connected to a VPN .........................................	151
The network does not appear in the wireless networks list ..........................................................	151
The wireless network is not functioning ........................................................................................	151
Product software issues (Windows) ..................................................................................................................	151
Product software issues (OS X) .........................................................................................................................	153
The printer driver is not listed in the Print & Scan list ....................................................................	153
The product name does not appear in the product list in the Print & Scan list .............................	153
The printer driver does not automatically set up the selected product in the Print & Scan list ....	153
A print job was not sent to the product that you wanted ...............................................................	153
When connected with a USB cable, the product does not appear in the Print & Scan list after
the driver is selected. ......................................................................................................................	153
You are using a generic printer driver when using a USB connection ............................................	154
10 Service and support .................................................................................................................................	155
Customer support ..............................................................................................................................................	156
HP limited warranty statement .........................................................................................................................	157
UK, Ireland, and Malta .....................................................................................................................	158
Austria, Belgium, Germany, and Luxemburg ..................................................................................	158
Belgium, France, and Luxemburg ...................................................................................................	159
Italy ..................................................................................................................................................	160
Spain ................................................................................................................................................	160
Denmark ..........................................................................................................................................	161
Norway ............................................................................................................................................	161
Sweden ............................................................................................................................................	161
Portugal ...........................................................................................................................................	162
Greece and Cyprus ...........................................................................................................................	162
Hungary ...........................................................................................................................................	162
Czech Republic ................................................................................................................................	163
Slovakia ...........................................................................................................................................	163
Poland .............................................................................................................................................	163
Bulgaria ...........................................................................................................................................	164
Romania ..........................................................................................................................................	164
Belgium and the Netherlands .........................................................................................................	164
Finland .............................................................................................................................................	165
Slovenia ...........................................................................................................................................	165
Croatia .............................................................................................................................................	165
Latvia ...............................................................................................................................................	165
Lithuania ..........................................................................................................................................	166
Estonia .............................................................................................................................................	166
Russia ..............................................................................................................................................	166

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Appendix A Technical information .................................................................................................................	167
Product specifications .......................................................................................................................................	168
Print specifications ..........................................................................................................................	168
Physical specifications ....................................................................................................................	168
Power consumption and electrical specifications ..........................................................................	168
Acoustic emission specifications ....................................................................................................	168
Environmental specifications .........................................................................................................	168
Environmental product stewardship program ..................................................................................................	170
Protecting the environment ............................................................................................................	171
Ozone production ............................................................................................................................	171
Power consumption ........................................................................................................................	171
European Union Commission Regulation 1275/2008 ....................................................................	171
Paper ...............................................................................................................................................	171
HP PageWide printing supplies .......................................................................................................	171
Plastics ............................................................................................................................................	171
Electronic hardware recycling .........................................................................................................	172
Material restrictions ........................................................................................................................	172
General battery information .........................................................................................	172
Battery disposal in Taiwan ............................................................................................	172
California Perchlorate Material Notice .........................................................................	172
EU Battery Directive ......................................................................................................	172
Battery notice for Brazil ................................................................................................	173
Chemical substances .......................................................................................................................	173
EPEAT ...............................................................................................................................................	173
Disposal of waste equipment by users ...........................................................................................	173
Toxic and hazardous substance table (China) ................................................................................	174
Restriction on hazardous substances statement (Turkey) ............................................................	174
Restriction on hazardous substances statement (Ukraine) ...........................................................	174
Restriction of hazardous substance statement (India) ..................................................................	174
China energy label for printer, fax, and copier ...............................................................................	175
China SEPA Eco Label user information ..........................................................................................	175
Regulatory information .....................................................................................................................................	176
Regulatory notices ..........................................................................................................................	176
Regulatory model identification number .....................................................................	176
FCC statement ...............................................................................................................	176
VCCI statement (Japan) ...................................................................................................................	177
Power cord instructions ..................................................................................................................	177
Power cord statement (Japan) ........................................................................................................	177
EMC statement (Korea) ...................................................................................................................	177
Visual display workplaces statement for Germany ........................................................................	177
European Union Regulatory Notice .................................................................................................	178

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European Union Regulatory Notice ..............................................................................	178
Wireless models only ....................................................................................................	178
Models with fax capability only ....................................................................................	178
Additional statements for telecom (fax) products .........................................................................	179
New Zealand telecom statements ................................................................................	179
Additional FCC statement for telecom products (US) ..................................................	179
Industry Canada CS-03 requirements ..........................................................................	180
Notice to users of the Canadian telephone network ....................................................	181
Australia wired fax statement ......................................................................................	181
Notice to users of the German telephone network ......................................................	181
Additional statements for wireless products .................................................................................	182
Exposure to radio frequency radiation .........................................................................	182
Notice to users in Brazil ................................................................................................	182
Canadian statements ....................................................................................................	182
Japan statement ...........................................................................................................	183
Notice to users in Korea ................................................................................................	183
Taiwan statement .........................................................................................................	183
Mexico statement .........................................................................................................	183
Index ...........................................................................................................................................................	184

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1Product basics

●Product features

●Product views

●Power on and off

●Use the control panel

●Quiet Mode

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Product features

PageWide Pro MFP 477dn	Tray capacity (75 GSM or 20–lb
D3Q19A, D3Q19B, D3Q19C,	Bond paper)
	●
D3Q19D		Tray 1: 50 sheets
	●	Tray 2: 500 sheets
	●	Optional Tray 3: 500 sheets
	●	Automatic Document Feeder
		(ADF): 50 sheets
	●	Standard output bin: 300
		sheets
	Print
	●	Simplex speeds up to 40 pages
		per minute (ppm) for both color
		and black with Professional
		quality
	●	Duplex speeds up to 21 ppm
		for both color and black with
		Professional quality
	●	Up to 55 ppm in General Office
		mode
	●	Walkup Plug-and-Print USB
		Device port
	●	Walkup printing of MS Office
		documents

Copy		Connectivity
●	Simplex speeds up to 40 ppm	●	802.3 LAN (10/100)
	in black and color		Ethernet port
●	Single-pass, two-sided copying	●	Host USB Type A and Type B
	for speeds up to 26 ppm in		ports (back)
	black and color	●	USB 2.0 Device port (front)

●50-sheet ADF supports page sizes up to 356 mm (14.0 in) in length and 216 mm (8.5 in) in width

Scan

●Duplex speeds up to 26 ppm for both color and black

●Scan to walkup USB device, email address, network folder, or SharePoint site

●Glass supports page sizes up to 356 mm (14.0 in) in length and up to 216 mm (8.5 in) in width

●HP software enables scanning a document to a file that can be edited

●Compatible with TWAIN, WIA, and WS-Scan programs

Fax

			●	Fax to email address or
				network folder
			●	Fax from walkup control panel
				or from program on connected
				computer
			●	Fax archive, fax log, junk-fax
				blocking, non-volatile fax
				memory, fax redirect feature
PageWide Pro MFP 477dw	Has the same features as the		●	NFC-enabled (Near Field
D3Q20A, D3Q20B, D3Q20C,	PageWide Pro MFP 477dn, and			Communications); walkup
	includes the following:			printing from smart phones
D3Q20D	●	Embedded wireless capability		and tablets

● Scan to smart phone

●802.11n 5GHz dual band support

●HP ePrint—send documents to the product email address for printing

●HP Wireless Direct support

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Environmental features

Feature	Environmental benefit
Duplex printing	Automatic duplex printing is available on all models of HP PageWide Pro MFP
	477dn/dw series. Duplex printing saves the environment and saves you money.
Print multiple pages per sheet	Save paper by printing two or more pages of a document side-by-side on one
	sheet of paper. Access this feature through the printer driver.
Copies multiple pages per sheet	Save paper by copying two pages of an original document side-by-side on one
	sheet of paper.
Recycling	Reduce waste by using recycled paper.
	Recycle cartridges by using the HP Planet Partners return process.
Energy savings	Sleep modes and timer options enable this product to quickly go into reduced
	power states when not printing, thus saving energy.

Accessibility features

The product includes several features that aid users with limited vision, hearing, dexterity or strength.

●Online user guide that is compatible with text screen-readers.

●Cartridges can be installed and removed using one hand.

●All doors and covers can be opened using one hand.

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Product views

●Front left view

●Front right view

●Back view

●Cartridge door view

Front left view

Label	Description
1	USB device connection port
2	Cartridge door
3	Tray 1 extension
4	Tray 1
5	Power button
6	Tray 2–main paper tray
7	Control panel
8	Scanner glass

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Front right view

Label	Description
1	Automatic document feeder (ADF) cover
2	Main output door
3	ADF paper guides
4	ADF loading area
5	ADF output bin
6	ADF output bin stop
7	Main output bin stop
8	Main output bin

Back view

Label	Description
1	Ethernet connection port
2	Fax connection ports
3	USB Type A and USB Type B ports
4	Power cord connection

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Label	Description
5	Left door
6	Duplexer

Cartridge door view

Label	Description
1	Cartridge slots
2	Product serial number and product number
3	Cartridge part numbers

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Power on and off

NOTICE: To prevent damage to the product, use only the power cord that is provided with the product.

●Turn the product on

●Manage power

●Turn the product off

Turn the product on

1.Connect the power cord that is provided with the product to the connection port on the back of the product.

2.Connect the power cord to a wall outlet with an adequate voltage rating.

NOTE: Make sure that your power source is adequate for the product voltage rating. The product uses either 100-240 Vac or 200-240 Vac and 50/60 Hz.

3.Press and release the power button on the front of the product.

Manage power

HP PageWide Pro MFP 477dn/dw series printers include power-management features that can help reduce power consumption and save energy.

●Sleep Mode puts the product in a reduced power-consumption state if it has been idle for a specific length of time. You can set the length of time before the product enters Sleep Mode from the control panel.

●Schedule On/Off enables you to turn the product on or off automatically at days and time that you set from the control panel. For example, you can set the product to turn off at 6 p.m. on Monday through Friday.

Set the Sleep Mode time

1.Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the dashboard area on the home screen).

2.On the control panel dashboard, touch .

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3.Touch Power Management, and then touch Sleep Mode.

4.Select one of the time-interval options.

The product switches into a reduced power-consumption state when it has been idle for the amount of time that you select.

Schedule the product to turn on or off

1.Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the dashboard area on the home screen).

2.On the control panel dashboard, touch .

3.Touch Power Management, and then touch Schedule Printer On/Off.

4.Turn the Schedule On or Schedule Off option on.

5.Select the Schedule On or Schedule Off options at the bottom of the screen, and then select the day and time that you want to schedule.

The product switches on or off at the time you select on the day you select.

NOTE: The product cannot receive faxes when it is turned off. Faxes sent during a scheduled off interval will print when the product is turned on.

Turn the product off

NOTICE: Do not turn off the product if a cartridge is missing. Damage to the product can result.

▲Press and release the power button on the front of the product to turn off your HP PageWide Pro MFP 477dn/dw series printer.

A warning message appears on the control panel if you attempt to turn the product off when one or more cartridges are missing.

NOTICE: To prevent print-quality problems, turn off the product by using the power button on the front only. Do not unplug the product, turn off the powerstrip, or use any other method.

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Use the control panel

●Control panel buttons

●Control panel home screen

●Control panel dashboard

●Control panel application folders

●Control panel shortcuts

●Help features

NOTE: The small text on the control panel is not designed for prolonged viewing.

Control panel buttons

Buttons and indicator lights on the control panel of HP PageWide Pro MFP 477dn/dw series printers appear lit when their function is available, and are darkened if their function is not available.

1	Home button.
	Touch to view the control panel home screen.
2	Wireless network indicator.
	Solid blue when the product is connected to a wireless network. Blinks when the product is searching for a
	wireless connection. Off when the product is connected to a wired network or by a USB cable.
3	NFC (Near Field Communications) indicator.
	The product can be enabled for walkup printing from tablets and smart phones.
4	Back or Cancel button.
	Touch to return to the previous screen, or to cancel the current process.
5	Help button.
	Touch to view the Help menu options.

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Control panel home screen

The control panel home screen displays a dashboard, application folders, and user-defined shortcuts to screens for performing tasks.

1Dashboard. Dashboard icons show current product status and provide access to screens for changing product settings (see Control panel dashboard).

To view the full dashboard, touch the strip at the top of the home screen, or press and drag the handle at the center of the dashboard strip.

2Time and date display. This section also displays scheduled events, like scheduled off time (see Schedule the product to turn on or off).

3Sign in icon. The product can be set up to require users to sign in before using some applications.

	Touch here to sign in with a PIN (personal identification number) or user name and password.
4	Application folders. These folders contain icons for defined tasks (for example, Print > Private Job).
	Touch a folder to view the application icons that it contains.
5	Application or setup icons. You can create shortcuts to icons contained within application folders and place them on the
	home screen (see Control panel shortcuts).

Press and drag to scroll horizontally through the available icons. Touch an icon to view an application or setup screen.

6Shortcuts. You can create a shortcut to any application or setup icon contained within the application folders. Touch to show all available shortcut icons (see Control panel shortcuts).

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Control panel dashboard

To open the dashboard, touch the strip at the top of the home screen or swipe the dashboard tab downward.

To learn more about how to use the dashboard, touch on the control panel, and then select Control Panel Tips > Use the Dashboard.

1Larger icons appear across the top of the dashboard. These icons indicate the status of the product and enable you to change product settings.

Swipe to scroll horizontally through the available icons. Touch an icon to view a status screen or to change product settings.

2A yellow or red triangle appears on an icon to indicate that user attention is required.

In the example above, a yellow warning indicates that the contents of one or more cartridges are low.

Control panel application folders

Folder icons appear on a strip across the bottom of the control panel home screen. Touch a folder icon to view the application icons that it contains.

Application folders for HP PageWide Pro MFP 477 series printers include:

●Copy

●Scan

●Print

●Fax

●Apps

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Control panel shortcuts

You can create a shortcut to any application or setup icon contained within the application folders, and then place that shortcut on the control panel home screen.

To learn more about how to use shortcuts, touch and then select Control Panel Tips.

Create a shortcut on the home screen

1.Open an application folder, and then navigate to the application or setup icon for which you want to create a shortcut.

2.Touch and hold the icon until the application folder strip turns green.

3.Drag the icon onto the green strip and then release it.

Remove a shortcut from the home screen

1.Touch the shortcuts icon at the lower left of the control panel home screen to display all available shortcuts.

2.If necessary, scroll to view the shortcut icon that you want to remove.

3.Touch and hold the shortcut icon until the application folder strip turns red.

4.Drag the icon onto the red strip and then release it.

Help features

HP PageWide Pro MFP 477dn/dw series printers have built-in help that is accessible from the control panel. Help features include tips, important product information that you can view or print, and animations that show how to perform tasks or solve problems.

To view these help features, touch on the printer control panel.

●Printer information

●Help animations

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Printer information

The Printer Information page displays the following information about your HP PageWide Pro MFP 477dn/dw series printer:

●Model name and number

●Product serial number

●Product Service ID

●Current firmware version number

●Usage, status, and settings information if you print the full product information and printer status report pages.

View or print a Printer Information page

1.On the printer control panel, touch .

2.Touch Printer Information.

3.If you want to print the full product information and printer status report pages, touch Print.

Help animations

The built-in help contains animations that show how to perform tasks or solve problems. To select and view an available help animation:

1.On the printer control panel, touch .

2.Touch How To Videos.

3.Select the animation that you want to play in the printer control panel display.

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Quiet Mode

To minimize printer noise, use Quiet Mode. You can enable this mode from either the control panel or the HP Embedded Web Server (EWS).

NOTE: Quiet Mode slows the printer speed. If it hinders productivity, you can turn the mode off.

To turn Quiet Mode on or off from the control panel

1.Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the dashboard area on the home screen).

2.On the control panel dashboard, touch .

3.Touch Quiet Mode and turn it on or off.

To turn Quiet Mode on or off from the EWS

1.Open the EWS. For more information, see Open the EWS.

2.Click the Settings tab.

3.In the Preferences section, click Quiet Mode and turn it on or off.

4.Click Apply.

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