Hp Pavilion 14 User Manual

Maintenance and Service Guide

HP Pavilion 14 Laptop PC

IMPORTANT! This document is intended for HP authorized service providers only.

© Copyright 2018–2019 HP Development

Company, L.P.

Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Third Edition: February 2019

First Edition: April 2018

Document Part Number: L19707-003

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to http://www.microsoft.com for details.

To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to nd your product. Then select User Guides.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ..................................................................................................................................................................................	1
2 Exterior components ................................................................................................................................................................................	9
Right side .................................................................................................................................................................................	10
Left side ...................................................................................................................................................................................	12
Display ......................................................................................................................................................................................	13
Keyboard area ........................................................................................................................................................................	15
TouchPad ............................................................................................................................................................	15
Lights ...................................................................................................................................................................	16
Button, speakers, and vent ..............................................................................................................................	17
Special keys ........................................................................................................................................................	18
Action keys .........................................................................................................................................................	19
Bottom .....................................................................................................................................................................................	20
Labels .......................................................................................................................................................................................	21
3 Illustrated parts catalog ........................................................................................................................................................................	23
Computer components .........................................................................................................................................................	23
Display assembly components ............................................................................................................................................	42
Miscellaneous parts ...............................................................................................................................................................	44
4 Removal and replacement procedures preliminary requirements ................................................................................................	47
Tools required .........................................................................................................................................................................	47
Service considerations ..........................................................................................................................................................	47
Plastic parts ........................................................................................................................................................	47
Cables and connectors .....................................................................................................................................	48
Drive handling ....................................................................................................................................................	48
Grounding guidelines .............................................................................................................................................................	48
Electrostatic discharge damage ......................................................................................................................	48
Packaging and transporting guidelines .....................................................................................	49
Workstation guidelines ............................................................................................	49
5 Removal and replacement procedures for Authorized Service Provider parts ............................................................................	51
Component replacement procedures .................................................................................................................................	51
Bottom cover ......................................................................................................................................................	51
Battery .................................................................................................................................................................	53
Display assembly ...............................................................................................................................................	54

v

Hard drive ...........................................................................................................................................................	63
WLAN module ....................................................................................................................................................	66
Solid-state drive ................................................................................................................................................	68
Optane memory module (select products only) ..........................................................................................	69
Memory module ................................................................................................................................................	71
Card reader board .............................................................................................................................................	73
TouchPad ............................................................................................................................................................	74
Lock bracket .......................................................................................................................................................	76
USB/audio board ................................................................................................................................................	77
Fingerprint reader .............................................................................................................................................	78
Fan .......................................................................................................................................................................	79
Heat sink .............................................................................................................................................................	81
System board .....................................................................................................................................................	83
Speakers .............................................................................................................................................................	89
Power connector cable .....................................................................................................................................	90
Keyboard/top cover ...........................................................................................................................................	92
6 Using Setup Utility (BIOS) ......................................................................................................................................................................	95
Starting Setup Utility (BIOS) ..................................................................................................................................................	95
Updating Setup Utility (BIOS) ................................................................................................................................................	95
Determining the BIOS version .........................................................................................................................	95
Downloading a BIOS update ............................................................................................................................	96
7 Backing up, restoring, and recovering .................................................................................................................................................	97
Using Windows tools for backing up, restoring, and recovering your computer .........................................................	97
Creating backups ...............................................................................................................................................	97
Restoring and recovering .................................................................................................................................	97
Creating HP Recovery media (select products only) ........................................................................................................	98
Using HP Recovery Manager to create recovery media ..............................................................................	98
Before you begin ...........................................................................................................................	98
Creating the recovery media .......................................................................................................	99
Using the HP Cloud Recovery Download Tool to create recovery media ..................................................	99
Restoring and recovery .........................................................................................................................................................	99
Restoring, resetting, and refreshing using Windows tools .........................................................................	99
Restoring using HP Recovery Manager and the HP Recovery partition ....................................................	99
Recovering using HP Recovery Manager .....................................................................................................	100
Recovering using the HP Recovery partition (select products only) .......................................................	100
Recovering using HP Recovery media .........................................................................................................	101
Changing the computer boot order .............................................................................................................	101
Removing the HP Recovery partition (select products only) ...................................................................	101

vi

8 Using HP PC Hardware Diagnostics ...................................................................................................................................................	103
Using HP PC Hardware Diagnostics Windows (select products only) .........................................................................	103
Downloading HP PC Hardware Diagnostics Windows ...............................................................................	103
Downloading the latest HP PC Hardware Diagnostics Windows version ..........................	103
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ................................................................................................................	104
Installing HP PC Hardware Diagnostics Windows ......................................................................................	104
Using HP PC Hardware Diagnostics UEFI .........................................................................................................................	104
Starting HP PC Hardware Diagnostics UEFI ................................................................................................	104
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ....................................................	105
Downloading the latest HP PC Hardware Diagnostics UEFI version ...................................	105
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select
products only) .............................................................................................................................	105
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ...................................................	105
Downloading Remote HP PC Hardware Diagnostics UEFI ........................................................................	106
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...................	106
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	106
Customizing Remote HP PC Hardware Diagnostics UEFI settings ..........................................................	106
9 peci cations ........................................................................................................................................................................................	107
Computer speci cations .....................................................................................................................................................	107
35.6-cm (14.0-in) display speci cations .........................................................................................................................	108
Hard drive speci cations .....................................................................................................................................................	108
M.2 solid-state drive speci cations ..................................................................................................................................	110
10 Power cord set requirements ..........................................................................................................................................................	111
Requirements for all countries ..........................................................................................................................................	111
Requirements for speci c countries and regions ...........................................................................................................	112
11 Recycling .............................................................................................................................................................................................	115
Index ...........................................................................................................................................................................................................	117

vii

viii

1Product description

Table 1-1 Product components and descriptions

Category	Description		Computer models	Computer models	Computer models
			14-ce2000	14-ce1000	14-ce0000
			through 14-ce2999	through 14-ce1999	through 14-ce0999
Product Name	●	HP Pavilion 14 Laptop PC (model numbers	√
		14-ce2000 through 14-ce2999)
	●	HP Pavilion 14 Laptop PC (model numbers		√
		14-ce1000 through 14-ce1999)
	●	HP Pavilion 14 Laptop PC (model numbers			√
		14-ce0000 through 14-ce0999)
Processors	●	Intel™ Core® i7-8565U 1.80-GHz (SC turbo	√	√
		up to 4.60-GHz) quad core processor
		(2400-MHz, 8.0 MB L3 cache, 15-W)
	●	Intel Core i7-8550U 1.80-GHz (SC turbo up		√	√
		to 4.00-GHz) quad core processor (2400-
		MHz, 8.0 MB L3 cache, 15-W)
	●	Intel Core i7-7500U 2.70-GHz (SC turbo up		√	√
		to 3.50-GHz) dual core processor (4.0-MB
		L3 cache, 15 W)
	●	Intel Core i5-8265U 1.60-GHz (SC turbo up	√	√
		to 3.90-GHz) quad core processor (6.0-MB
		L3 cache, 15 W)
	●	Intel Core i5-8250U 1.60-GHz (SC turbo up		√	√
		to 3.40-GHz) quad core processor (6.0-MB
		L3 cache, 15 W)
	●	Intel Core i3-8145U 2.10-GHz (SC turbo up	√	√
		to 3.90-GHz) dual core processor (4.0-MB
		L3 cache, 15 W)
	●	Intel Core i3-8130U 2.20-GHz (SC turbo up		√	√
		to 3.40-GHz) dual core processor (4.0-MB
		L3 cache, 15 W)
	●	Intel Pentium® 4415U 2.3-GHz dual core	√	√	√
		processor (2.0-MB L3 cache, 15 W)
Chipset	Intel integrated with soldered-on-circuit (SoC)		√	√	√
Graphics	Hybrid graphics:
	●	NVIDIA GeForce MX250 with up to 4096-MB	√
		of discrete video memory
	●	NVIDIA GeForce MX250 with up to 2048-MB	√
		of discrete video memory
	●	NVIDIA GeForce MX150 with up to 4096-MB			√
		of discrete video memory

1

Table 1-1 Product components and descriptions (continued)

Category	Description		Computer models	Computer models	Computer models
			14-ce2000	14-ce1000	14-ce0000
			through 14-ce2999	through 14-ce1999	through 14-ce0999
Graphics	●	NVIDIA GeForce MX150 with up to 2048-MB		√	√
(continued)		of discrete video memory
	●	NVIDIA GeForce MX130 with up to 4096-MB			√
		of discrete video memory
	●	NVIDIA GeForce MX130 with up to 2048-MB	√	√
		of discrete video memory
	Internal universal memory architecture (UMA) graphics:
	●	Intel UHD Graphics 620	√	√	√
	●	Intel HD Graphics 620			√
	●	Intel HD Graphics 610			√
	Support for HD decode, DX12, and high-de nition		√	√	√
	multimedia interface (HDMI)
	Supports Optimus		√	√	√
	Supports GPS (GPU Performance Scaling)		√	√	√
Panel	●	14.0-in, full high-de nition (FHD), AntiGlare,	√
		UWVA (1920×1080), white light-emitting
		(WLED), eDP, slim-flat (3.0 mm), 400 nits,
		16:9 ultra wide aspect ratio, with
		narrow bezel
	●	14.0-in, FHD, AntiGlare, UWVA	√
		(1920×1080), WLED, eDP, slim-flat (3.0
		mm), 250 nits, 16:9 ultra wide aspect ratio,
		with narrow bezel
	●	14.0-in, FHD, BrightView, UWVA	√
		(1920×1080), WLED, eDP, slim-flat (3.0
		mm), 250 nits, 16:9 ultra wide aspect ratio,
		with narrow bezel
	●	14.0-in, HD, AntiGlare, SVA (1366×768),	√
		WLED, eDP, slim-flat (3.6 mm), 250 nits,
		16:9 ultra wide aspect ratio, with
		narrow bezel
	●	14.0-in, FHD, AntiGlare, UWVA	√	√	√
		(1920×1080), WLED, eDP, slim-flat (3.0
		mm), 220 nits, 16:9 ultra wide aspect ratio,
		with narrow bezel
	●	14.0-in, FHD, AntiGlare, UWVA		√	√
		(1920×1080), WLED, eDP, slim-flat (3.0
		mm), 220 nits, 16:9 ultra wide aspect ratio,
		with narrow bezel
	●	14.0-in, FHD, AntiGlare, SVA (1920×1080),	√
		WLED, eDP, slim-flat (3.0 mm), 220 nits,
		16:9 ultra wide aspect ratio, with
		narrow bezel
	●	14.0-in, HD, AntiGlare, SVA (1366×768),	√	√	√
		WLED, eDP, slim-flat (3.6 mm), 220 nits,

2Chapter 1 Product description

Table 1-1 Product components and descriptions (continued)

Category	Description		Computer models	Computer models	Computer models
			14-ce2000	14-ce1000	14-ce0000
			through 14-ce2999	through 14-ce1999	through 14-ce0999
Panel	●	16:9 ultra wide aspect ratio, with	√	√	√
(continued)		narrow bezel
	●	14.0-in, HD, BrightView, SVA (1366×768),	√	√	√
		WLED, eDP, slim-flat (3.6 mm), 220 nits,
		16:9 ultra wide aspect ratio, with
		narrow bezel
Memory	One SODIMM memory module slot, non-		√	√	√
	customer-accessible/non-upgradable
	Supports up to 16-GB of system memory		√	√	√
	DDR4-2133 single channel support (DDR4-2666		√	√	√
	bridged to DDR4-2400, DDR4-2400 downgraded
	to DDR4-2133)
	Supports the following con gurations		√	√	√
	●	16384 MB (16384 MB × 1)
	●	8192 MB (8192 MB × 1)
	●	4096 MB (4096 MB × 1)
Storage	Support for all 7.2 mm/9.5 mm, SATA, 2.5-inch		√	√	√
	hard drives:
	●	Accelerometer/Hard drive protection	√	√	√
	●	M.2 SATA/PCIe solid-state drive	√	√	√
	●	Solid-state drive + hard drive	√	√	√
	Single hard drive con gurations 1 TB, 5400 rpm,		√	√	√
	7.2 mm and 500 GB, 5400 rpm, 7.0 mm
	Dual storage con gurations
	●	256-GB, PCIe, solid-state drive + 1-TB	√	√	√
		hard drive
	●	256-GB, SATA, solid-state drive with TLC +	√	√	√
		1-TB hard drive
	●	128-GB, SATA, solid-state drive with TLC +	√	√	√
		1-TB hard drive
	●	128-GB, SATA, solid-state drive with TLC +	√	√	√
		500-GB hard drive
	M.2 SATA-3, solid-state drive with TLC: 256 GB		√	√	√
	and 128 GB
	M.2, PCIe, NVMe, solid-state drive: 512 GB and		√	√	√
	256 GB
	Intel Optane (3D Xpoint) Solution, PCIe, Gen3×2,		√	√	√
	M.2, solid-state drive: 16 GB (Optane memory
	module) + 1 TB, 5400 rpm, 7.2 mm hard drive
Optical drive	DVD+/-RW DL SuperMulti, 9.0-mm tray load,		√	√	√
	SATA,	xed (not modular)

3

Table 1-1 Product components and descriptions (continued)

Category	Description		Computer models	Computer models	Computer models
			14-ce2000	14-ce1000	14-ce0000
			through 14-ce2999	through 14-ce1999	through 14-ce0999
Audio and video	Audio brand: B&O Play		√	√	√
	Audio control panel: B&O Play Audio Control		√	√	√
	Supports HP Audio Boost		√	√	√
	Dual speakers		√	√	√
	Camera
	HP Wide Vision FHD infrared camera with		√	√	√
	indicator light and 2 infrared lights, USB 2.0, FHD
	hybrid BSI sensor, f2.2, WDR, 88° wide eld of
	vision, 1080p by 30 frames per second
	HP Wide Vision HD camera with indicator light,		√	√	√
	USB 2.0, HD BSI sensor, f2.0, WDR, 88° wide eld
	of vision, 720p by 30 frames per second
	Supports Windows Hello		√	√	√
	Microphones: Dual-array digital microphones		√	√	√
	with appropriate beam-forming, echo-
	cancellation, noise-suppression software
Ethernet	Integrated 10/100/1000 network interface card		√	√	√
	(NIC)
Wireless	Integrated wireless options with dual antennas (M.2/PCIe):
	●	Realtek RTL8822BE 802.11 ac 2×2 Wi-Fi +	√	√	√
		Bluetooth® 4.2 Combo Adapter (MU-MIMO-
		supported)
	●	Intel Dual Band Wireless ac 3168 802.11 ac		√	√
		1×1 Wi-Fi + Bluetooth 4.2 Combo Adapter
		(non-vPro)
	●	Intel Dual Band Wireless ac 7265 802.11 ac		√	√
		2×2 Wi-Fi + Bluetooth 4.2 Combo Adapter
		(non-vPro)

Integrated wireless options with single antenna (M.2/PCIe):

	●	Realtek RTL8723DE 802.11 bgn 1×1 Wi-Fi	√	√	√
		+ Bluetooth 4.2 Combo Adapter
	●	Realtek RTL8821CE 802.11 ac 1×1 Wi-Fi +	√	√	√
		Bluetooth 4.2 Combo Adapter (MU-MIMO-
		supported)
	●	Intel Wireless ac 9560 2×2 MU-MIMO +	√	√
		Bluetooth 5.0 M.2 non-vPro MIPI+BRI WW
	●	Intel Wireless ac 9461 NGW 1×1 M.2 NV +	√	√
		Bluetooth 5.0
External media	HP Multi-Format Digital Media Card Reader		√	√	√
cards
	Supports SD/SDHC/SDXC		√	√	√

4Chapter 1 Product description

Table 1-1 Product components and descriptions (continued)

Category	Description		Computer models	Computer models	Computer models
			14-ce2000	14-ce1000	14-ce0000
			through 14-ce2999	through 14-ce1999	through 14-ce0999
External media	Push-push insertion/removal		√	√	√
cards
(continued)
Internal card	One M.2 slot for solid-state drive		√	√	√
expansion
	One M.2 slot for WLAN module		√	√	√
Ports	AC Smart Pin adapter plug		√	√	√
	Audio-out (headphone)/audio-in (microphone)		√	√	√
	combo jack
	HDMI v1.4 supporting up to 1920×1080 @ 60Hz		√	√	√
	RJ-45 network jack		√	√	√
	Hot plug/unplug and auto detect for correct		√	√	√
	output to wide-aspect vs standard aspect video
	(auto adjust panel resolution to t embedded
	panel and external monitor connected)
	USB 3.1 ports (2, left side)		√
	USB 3.0 ports (2, left side)			√	√
	USB Type-C port; USB 3.1 Gen 1 (right side);		√	√	√
	supports data transfer
Keyboard/	Keyboard: Full-sized, two-coat paint and three-		√	√	√
pointing devices	coat paint, island-style keyboard
	TouchPad:
	●	Image sensor	√	√	√
	●	MultiTouch gestures enabled	√	√	√
	●	Support for Modern TrackPad gestures	√	√	√
	●	Taps enabled as default	√	√	√
Power	Battery:
requirements
	●	3-cell, 41-WHr, 3.6-AHr, Li-ion battery	√	√	√
	●	Supports battery life enhancement	√	√	√
	●	Supports battery fast charge	√	√	√
	AC adapter:
	●	65-W HP Smart AC adapter (EM) with	√	√	√
		power cord
	●	65-W HP Smart AC adapter with power cord	√	√	√
	●	45-W HP Smart AC adapter with power cord	√	√	√

5

Table 1-1 Product components and descriptions (continued)

Category	Description		Computer models	Computer models	Computer models
			14-ce2000	14-ce1000	14-ce0000
			through 14-ce2999	through 14-ce1999	through 14-ce0999
Power	Power cord: 1.0 m conventional power cord with		√	√	√
requirements	a C5 connector
(continued)
Security	●	Kensington Nano Security Lock	√	√	√
	●	Support for Trusted Platform Module (TPM)	√	√	√
		2.0
	●	Fingerprint reader	√	√	√
Sensor	Accelerometer		√	√	√
Operating	Windows 10 Home 64-bit		√	√	√
system
	Windows 10 Home 64-bit Chinese Market CPP		√	√	√
	Windows 10 Home 64-bit High-end Chinese		√	√	√
	Market CPP
	Windows 10 Home 64-bit Plus		√	√	√
	Windows 10 Home 64-bit Plus QVC		√		√
	Windows 10 Home 64-bit Plus Single Language		√	√	√
	Windows 10 Home 64-bit Plus Single Language		√	√	√
	Africa Market PPP
	Windows 10 Home 64-bit Plus Single Language		√	√	√
	APAC EM PPP
	Windows 10 Home 64-bit Plus Single Language		√	√	√
	India Market PPP
	Windows 10 Home 64-bit Plus Single Language		√	√	√
	Indonesia Market PPP
	Windows 10 Home 64-bit Plus Web/Kiosk			√	√
	Windows 10 Home 64-bit QVC		√		√
	Windows 10 Home 64-bit Single Language		√	√	√
	Windows 10 Home 64-bit Single Language Africa		√	√	√
	Market PPP
	Windows 10 Home 64-bit Single Language APAC		√	√	√
	EM PPP
	Windows 10 Home 64-bit Single Language India		√	√	√
	Market PPP
	Windows 10 Home 64-bit Single Language		√	√	√
	Indonesia Market PPP
	Windows 10 Home 64-bit Single Language Value		√		√
	Africa Market PPP
	Windows 10 Home 64-bit Single Language Value				√
	APAC EM PPP

6Chapter 1 Product description

Table 1-1 Product components and descriptions (continued)

Category	Description	Computer models	Computer models	Computer models
		14-ce2000	14-ce1000	14-ce0000
		through 14-ce2999	through 14-ce1999	through 14-ce0999
Operating	Windows 10 Home 64-bit Single Language Value			√
system	India Market PPP
(continued)
	Windows 10 Home 64-bit Single Language Value			√
	Indonesia Market PPP
	Windows 10 Home 64-bit Value Notebook Single			√
	Language
	Windows 10 Home 64-bit Value Notebook Single			√
	Language SEAP
	Windows 10 Home 64-bit Value Notebook Single			√
	Language select Geo
	Windows 10 Home 64-bit Value Single Language			√
	Windows 10 Home 64-bit Web/Kiosk	√	√	√
	Windows 10 Home S 64-bit Value	√		√
	Windows 10 Professional 64-bit	√	√	√
	Windows 10 Professional 64-bit Chinese Market	√	√	√
	Windows 10 Professional 64-bit QVC	√		√
	Windows 10 Professional 64-bit StF MSNA	√	√	√
	Standard
	FreeDOS 2.0	√	√	√
Serviceability	End user replaceable parts: AC adapter	√	√	√

7

8Chapter 1 Product description

2Exterior components

The computer features top-rated components. This chapter provides details about the components, their location, and how they work.

9

Right side

NOTE: Refer to the illustration that most closely matches your computer.

Table 2-1 Right-side components and descriptions

Component		Description
(1)	Fingerprint reader (select products only)	Allows a ngerprint logon to Windows, instead of a password
		logon.
		▲	To use the	ngerprint reader, swipe your nger across the
			reader.
(2)	Drive light	●	Blinking white: The hard drive is being accessed.
		●	Amber: HP 3D DriveGuard has temporarily parked the hard
			drive.
(3)	USB Type-C port	Connects a USB device such as a a cell phone, camera, activity
		tracker, or smartwatch, and provides data transfer.
		NOTE: Cables and/or adapters (purchased separately) may be
		required.
(4)	HDMI port	Connects an optional video or audio device, such as a high-
		de	nition television, any compatible digital or audio component,
		or a high-speed		igh- e nition Multimedia Interface (HDMI)
		device.
(5)	RJ-45 (network) jack/status lights	Connects a network cable.
		●	White: The network is connected.
		●	Amber: Activity is occurring on the network.
(6)	AC adapter and battery light	●	White: The AC adapter is connected and the battery is fully
			charged.
		●	Blinking white: The AC adapter is disconnected and the
			battery has reached a low battery level.
		●	Amber: The AC adapter is connected and the battery is
			charging.
		●	The battery is not charging.
(7)	Power connector	Connects an AC adapter.

10 Chapter 2 Exterior components

Table 2-2 Right-side components and descriptions (continued)

Component		Description
(1)	Drive light	●	Blinking white: The hard drive is being accessed.
		●	Amber: HP 3D DriveGuard has temporarily parked the hard
			drive.
(2)	USB Type-C port	Connects a USB device such as a cell phone, camera, activity
		tracker, or smartwatch and provides data transfer.
		NOTE: Cables and/or adapters (purchased separately) may be
		required.
(3)	HDMI port	Connects an optional video or audio device, such as a high-
		de	nition television, any compatible digital or audio component,
		or a high-speed igh- e nition Multimedia Interface (HDMI)
		device.
(4)	RJ-45 (network) jack/status lights	Connects a network cable.
		●	White: The network is connected.
		●	Amber: Activity is occurring on the network.
(5)	AC adapter and battery light	●	White: The AC adapter is connected and the battery is fully
			charged.
		●	Blinking white: The AC adapter is disconnected and the
			battery has reached a low battery level.
(6)	Power connector	Connects an AC adapter.

Right side 11

Left side

Table 2-3 Left-side components and descriptions

Component		Description
(1)	USB SuperSpeed ports (2)	Connect a USB device, such as a cell phone, camera, activity
		tracker, or smartwatch, and provide high-speed data transfer.
(2)	Audio–out (headphone)/Audio-in (microphone)	Connects optional powered stereo speakers, headphones,
	combo jack	earbuds, a headset, or a television audio cable. Also connects an
		optional headset microphone. This jack does not support optional
		standalone microphones.
		WARNING! To reduce the risk of personal injury, adjust the
		volume before putting on headphones, earbuds, or a headset. For
		additional safety information, see the Regulatory, Safety, and
		Environmental Notices.
		To access this guide:
		▲ Select the Start button, select HP Help and Support, and
			then select HP Documentation.
		NOTE: When a device is connected to the jack, the computer
		speakers are disabled.
(3)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent, but it
		may not prevent the computer from being mishandled or stolen.
(4)	Memory card reader	Reads optional memory cards that enable you to store, manage,
		share, or access information.
		To insert a card:
		1.	Hold the card label-side up, with connectors facing the
			computer.
		2.	Insert the card into the memory card reader, and then press

in on the card until it is rmly seated. To remove a card:

▲ Press in on the card, and then remove it from the memory card reader.

12 Chapter 2 Exterior components

Display

NOTE: Refer to the illustration that most closely matches your computer.

Table 2-4 Display components and descriptions

Component		Description
(1)	WLAN antennas (1 or 2, depending on computer)*	Send and receive wireless signals to communicate with wireless local
		area networks (WLANs).
		NOTE: If your computer has a single antenna, it is located on the left
		side.
(2)	Internal microphones (2)	Record sound.
(3)	Camera light	On: The cameras is in use.
(4)	Camera(s)	Allows you to video chat, record video, and record still images. Some
		cameras also allow a facial recognition logon to Windows, instead of a
		password logon.

NOTE: Camera functions vary depending on the camera hardware and software installed on your product.

*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

1.Type support in the taskbar search box, and then select the HP Support Assistant app.

‒ or –

Click the question mark icon in the taskbar.

2. Select My notebook, select the peci cations tab, and then select User Guides.

Display 13

Table 2-5 Display components and descriptions (continued)

Component		Description
(1)	WLAN antennas (1 or 2 depending on computer)*	Send and receive wireless signals to communicate with wireless local
		area networks (WLANs).
		NOTE: If your computer has a single antenna, it is located on the left
		side.
(2)	Internal microphones	Record sound.
(3)	Camera light(s)	On: One or more cameras are in use.
(4)	Camera(s)	Allows you to video chat, record video, and record still images. Some
		cameras also allow a facial recognition logon to Windows, instead of a
		password logon.

NOTE: Camera functions vary depending on the camera hardware and software installed on your product.

*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲Select the Start button, select HP Support Assistant, and then select HP Documentation.

14 Chapter 2 Exterior components

Keyboard area

TouchPad

Table 2-6 TouchPad components and descriptions

Component		Description
(1)	TouchPad zone	Reads your nger gestures to move the pointer or activate items
		on the screen.
(2)	Left TouchPad button	Functions like the left button on an external mouse.
(3)	Right TouchPad button	Functions like the right button on an external mouse.

Keyboard area 15

Lights

Table 2-7 Light components and descriptions

Component		Description
(1)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-saving
			state. The computer shuts o power to the display and
			other unneeded components.
		●	The computer is o or in Hibernation. Hibernation is a
			power-saving state that uses the least amount of power.
(2)	Caps lock light	On: Caps lock is on, which switches the key input to all capital
		letters.
(3)	Mute light	●	On: Computer sound is o .
		●	Computer sound is on.

16 Chapter 2 Exterior components

Button, speakers, and vent

Table 2-8 Button, speaker, and vent components and descriptions

Component		Description
(1)	Power button	●	When the computer is o , press the button to turn on the
			computer.
		●	When the computer is on, press the button briefly to initiate
			Sleep.
		●	When the computer is in the Sleep state, press the button
			briefly to exit Sleep.
		●	When the computer is in Hibernation, press the button
			briefly to exit Hibernation.
		CAUTION: Pressing and holding down the power button results
		in the loss of unsaved information.
		If the computer has stopped responding and shutdown
		procedures are ine ective, press and hold the power button down
		for at least 5 seconds to turn o the computer.
		To learn more about your power settings and power options:
		▲	Right-click the Power icon, and then select Power Options.
(2)	Speakers	Produce sound.
(3)	Vent	Enables airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool internal
		components and prevent overheating. It is normal for the internal
		fan to cycle on and o during routine operation.

Keyboard area 17

Special keys

Table 2-9 Special key components and descriptions

Component		Description
(1)	esc key	Displays system information when pressed in combination with
		the fn key.
(2)	fn key	Executes speci c functions when pressed in combination with
		another key.
(3)	Windows key	Opens the Start menu.
		NOTE: Pressing the Windows key again will close the Start menu.
(4)	Action keys	Execute frequently used system functions.
		NOTE: On select products, the f5 action key turns the keyboard
		backlight feature o or on.

18 Chapter 2 Exterior components

Action keys

An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 18.

▲To use an action key, press and hold the key.

Table 2-10 Special key components and descriptions

Icon	Description
	Opens the “How to get help in Windows 10” webpage.
	Decreases the screen brightness incrementally as long as you hold down the key.
	Increases the screen brightness incrementally as long as you hold down the key.
	Switches the screen image between display devices connected to the system. For example, if a monitor is
	connected to the computer, repeatedly pressing this key alternates the screen image from the computer display
	to the monitor display to a simultaneous display on both the computer and the monitor.
	Turns the keyboard backlight o or on. (select products only)
	NOTE:	To conserve battery power, turn o this feature.
	Mutes or restores speaker sound.
	Decreases speaker volume incrementally while you hold down the key.
	Increases speaker volume incrementally while you hold down the key.
	Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
	Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
	Plays the next track of an audio CD or the next section of a DVD or a BD.
	Turns the airplane mode and wireless feature on or o .
	NOTE: The airplane mode key is also referred to as the wireless button.
	NOTE:	A wireless network must be set up before a wireless connection is possible.

Keyboard area 19

Bottom

Table 2-11 Bottom component and description

Component	Description
Vent	Enables airflow to cool internal components.
	NOTE: The computer fan starts up automatically to cool internal components
	and prevent overheating. It is normal for the internal fan to cycle on and o
	during routine operation.

20 Chapter 2 Exterior components

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

●Service label—Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support.

Table 2-12 Label components

Component

(1)Product name

(2)Model number

(3)Product ID

(4)Serial number

(5)Warranty period

●Regulatory label(s)—Provide(s) regulatory information about the computer.

●Wireless certi cation label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

Labels 21

22 Chapter 2 Exterior components