HP Pavilion 17, Pavilion 15 Maintenance and Service Guide

HP Pavilion 17 Notebook PC

HP Pavilion 15 Notebook PC

Maintenance and Service Guide

© Copyright 2014 Hewlett-Packard

Development Company, L.P.

AMD and AMD Radeon are trademarks of Advanced Micro Devices, Inc. Intel, Core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies.

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows 8 functionality. See http://www.microsoft.com for details.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: September 2014

Document Part Number: 794519-001

Important Notice about Customer Self-Repair Parts

CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.

iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

v

vi Safety warning notice

Table of contents

1	Product description ...........................................................................................................................................	1
2	External component identification .....................................................................................................................	6
	Finding your hardware and software information .................................................................................	6
	Locating hardware ...............................................................................................................	6
	Locating software .................................................................................................................	6
	Right side .............................................................................................................................................	7
	Left side ................................................................................................................................................	9
	Display ................................................................................................................................................	11
	Top .....................................................................................................................................................	12
	TouchPad ..........................................................................................................................	12
	Lights .................................................................................................................................	13
	Buttons and speakers ........................................................................................................	14
	Keys ...................................................................................................................................	15
	Bottom ................................................................................................................................................	16
	Labels .................................................................................................................................................	17
3	Illustrated parts catalog ...................................................................................................................................	18
	Computer major components .............................................................................................................	18
	Display assembly subcomponents .....................................................................................................	32
	Mass storage devices .........................................................................................................................	35
	Miscellaneous parts ............................................................................................................................	36
	Sequential part number listing ............................................................................................................	37
4	Removal and replacement procedures preliminary requirements ..................................................................	59
	Tools required ....................................................................................................................................	59
	Service considerations .......................................................................................................................	59
	Plastic parts .......................................................................................................................	59
	Cables and connectors ......................................................................................................	60
	Drive handling ....................................................................................................................	60
	Grounding guidelines .........................................................................................................................	61
	Electrostatic discharge damage .........................................................................................	61
	Packaging and transporting guidelines .............................................................	62
	Workstation guidelines ......................................................................................	62
	Equipment guidelines ........................................................................................	63

vii

5	Removal and replacement procedures for Customer Self-Repair parts .........................................................	64
	Component replacement procedures .................................................................................................	64
	Battery ...............................................................................................................................	65
	Optical drive .......................................................................................................................	66
6	Removal and replacement procedures for Authorized Service Provider parts ...............................................	69
	Component replacement procedures .................................................................................................	69
	Base enclosure ..................................................................................................................	70
	Display panel .....................................................................................................................	78
	WLAN module ....................................................................................................................	86
	TouchPad button board .....................................................................................................	89
	Battery Board (select models only) ....................................................................................	90
	Optical drive connector ......................................................................................................	91
	USB board .........................................................................................................................	93
	Hard drive ..........................................................................................................................	94
	System board .....................................................................................................................	95
	Speakers ..........................................................................................................................	103
	Memory modules .............................................................................................................	104
	RTC battery .....................................................................................................................	105
	Power connector ..............................................................................................................	106
	Fan ...................................................................................................................................	107
	Heat sink ..........................................................................................................................	108
	Power button board .........................................................................................................	111
7 Windows – Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) .......................................		112
	Starting Setup Utility (BIOS) .............................................................................................................	112
	Updating the BIOS ...........................................................................................................................	112
	Determining the BIOS version .........................................................................................	112
	Downloading a BIOS update ...........................................................................................	113
	Using HP PC Hardware Diagnostics (UEFI) ....................................................................................	113
	Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .............................	114
8	Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics ............................................................	115
	Starting Setup Utility .........................................................................................................................	115
	Using Setup Utility ............................................................................................................................	115
	Changing the language of Setup Utility ...........................................................................	115
	Navigating and selecting in Setup Utility ..........................................................................	115
	Displaying system information .........................................................................................	116
	Restoring factory default settings in Setup Utility ............................................................	116
	Exiting Setup Utility ..........................................................................................................	116

viii

	Updating the BIOS ...........................................................................................................................	117
	Determining the BIOS version .........................................................................................	117
	Downloading a BIOS update ...........................................................................................	117
	Using Advanced System Diagnostics ...............................................................................................	118
9	Specifications ................................................................................................................................................	119
	Computer specifications ...................................................................................................................	119
	Display Specifications (17.3) ............................................................................................................	120
	Display Specifications (15.6-in) ........................................................................................................	121
	Hard drive specifications ..................................................................................................................	122
	DVD±RW SuperMulti Double-Layer Combination Drive specifications ............................................	122
10	Windows 8.1 – Backing up, restoring, and recovering ................................................................................	124
	Creating recovery media and backups .............................................................................................	124
	Creating HP Recovery media ..........................................................................................	124
	Restore and recovery .......................................................................................................................	125
	Recovering using HP Recovery Manager ........................................................................	126
	What you need to know ...................................................................................	126
	Using the HP Recovery partition (select models only) ....................................	126
	Using HP Recovery media to recover .............................................................	127
	Changing the computer boot order .................................................................	127
	Removing the HP Recovery partition (select models only) ..............................................	127
11	Ubuntu Linux – Backing up, restoring, and recovering ...............................................................................	128
	Performing a system recovery ..........................................................................................................	128
	Creating the restore DVDs ...............................................................................................	128
	Creating a restore image on a USB device .....................................................................	128
	Performing recovery using the restore media ..................................................................	129
	Backing up your information .............................................................................................................	129
12	Power cord set requirements ......................................................................................................................	131
	Requirements for all countries ..........................................................................................................	131
	Requirements for specific countries and regions .............................................................................	132
13 Recycling ....................................................................................................................................................		134
Index .................................................................................................................................................................		135

ix

x

1Product description

Category	Description	AMD	Intel
Product Name	HP Pavilion 17 Notebook PC	√	√
	HP Pavilion 15 Notebook PC
Processors	Processors are attached to the system board.
AMD™	● AMD A10-7300 (1.9 GHz, up to 3.2 GHz, 2 MB L2), quad core 19 W,	√
	Max DDR3L-1600
	● AMD A10-5745M (2.1 GHz/2.9 GHz, 4 MB L2, 1333 MHz DDR3L),
	quad core, 25 W Max DDR3L-1333
	● AMD A8-6410 (2.0 GHz up to 2.4 GHz, 2 MB L2, 1600 MHz
	DDR3L), quad core 15 W Max DDR3L-1600
	● AMD A6-6310 (1.8 up to 2.4 GHz, 2 MB L2, 1600 MHz DDR3L),
	quad core, 15 W Max DDR3L-1600
	● AMD A4-6210 (1.8 GHz, 2 MB L2), Quad 15 W, Max DDR3L-1600
	● AMD E1-6010 (1.35GHz, 1 MB L2), Dual 10 W, Max DDR3L-1333
	● HP Hexa-Core (2.4 GHz/2.0 GHz, 2 MB L2, 1600 MHz DDR3L),
	quad core 15 W
Intel®	● Intel Core i7-4510U 2.0 GHz processor, SC turbo up to 3.1 GHz (4		√
	MB L3 cache, dual core, 15 W)
	● Intel Core i5-4288U dual core 1.7 GHz (2.6 GHz, SC turbo up to 3.1
	GHz),1600 MHz/3 MB L3, Dual 28 W
	● Intel Core i5-4210U 1.7 GHz processor, SC turbo up to 2.7 GHz (3
	MB L3 cache, dual core, 15 W)
	● Intel Core i3-4030U (1.9 GHz), 1600 MHz/3 MB L3, Dual 15 W
	● Intel i5–4288U
	● Intel Core i3-4005U (1.7 GHz), 1600 MHz/3 MB L3, dual core 15 W
	● Intel Pentium N3540 (2.16 GHz, turbo up to 2.66 GHz), 1333 MHz/2
	MB L2, quad core 4.5 W
Chipset	● AMD A76M FCH, for use with computer models A10-5745M	√
	● AMD A76M FCH / AMD A70M FCH AMD A7xM (AMD A76 FCH to
	AMD A70M FCH
	● AMD Integrated SOC FCH, for use with computer models E1-6010,
	A8-6410, A6-6310, and A4-6210
	● Intel Lynx Point-LP PCH, for use with 4th Generation Intel Core		√
	processors
Graphics	Internal graphics:
	Support HD Decode, DX11, and HDMI	√
	Support PX7
	● AMD Radeon™ HD 8610G

1

Category	Description		AMD	Intel
	● AMD Radeon R5 Graphics
	● AMD Radeon R4 Graphics
	● AMD Radeon R3 Graphics
	● AMD Radeon R2 Graphics
	Switchable Discrete Graphics:
	AMD Topaz-XT (AMD Radeon™ R7 M260) with up to 2048 MB of
	dedicated video memory (256Mx16 DDR3L 900MHz x 4 PCs, 1 GHz
	bridge to 900MHz)
	● Intel HD Graphics 4400, for use with 4th Generation Intel Core			√
		processors
	● Intel HD Graphics, for use with 4th Generation Intel Pentium
		processors
	Switchable discrete graphics:
	● HD decode, DX11, and HDMI		√	√
	●	Px7.0	√
	●	Optimus		√
	● GPS (GPU Performance Scaling)
	● NVIDIA NI55_GT 840M with up to 2048 MB of dedicated video			√
		memory (256 M x16 DDR3 900 MHz x 4 PCs, 1 GHz downgrade to
		900 MHz), 64 bit
	● NVIDIA NI55_GM 830M with up to 2048 MB of dedicated video
		memory (256 M x16 DDR3 900 MHz x 4 PCs, 1 GHz downgrade to
		900 MHz), 64 bit
Panel	16:9 Ultra Wide Aspect Ratio		√	√
	Touch solution with flush glass, multitouch enabled
	No printing logo, no mic drill hole on mask
	Support LVDS (co-layout with eDP1.3+PSR)
	● 17.3" HD+ WLED BrightView (1600x900) (wedge, 6.0mm) (for non-
		touch SKU only)
	● 17.3" HD+ WLED Antiglare (1600x900) LEDSVA (wedge, 6.0mm)
		(for touch SKU only)
	● 17.3" FHD WLED Antiglare (1920x1080) Wedge (6.0mm) WVA (for
		both non-touch & touch SKU)
	● 15.6" HD WLED BrightView (1366x768) flat (3.6mm) SVA (for non-
		touch SKU only)
	● 15.6" HD WLED Antiglare (1366x768) flat (3.8mm) SVA (for touch
		SKU only)
	● 15.6" FHD WLED Antiglare (1920x1080) slim (3.2mm) SVA (for both
		non-touch & touch SKU)
Memory	Supports the following configurations:		√	√
	● 12288 MB (8192 MB×1+ 4096 MB×1; not supported on computer
		models with a 32-bit operating system)

2Chapter 1 Product description

Category	Description	AMD	Intel
	● 8192 MB (8192 MB×1 or 4096 MB×2; not supported on computer
	models equipped with a 32-bit operating system)
	● 6144 MB (4096 MB×1 + 2048 MB×1; not supported on computer
	models equipped with a 32-bit operating system)
	● 4096 MB (4096 MB×1 or 2048 MB×2)
	● 16384 MB (8192 MB x 2)
	Two SODIMM memory module slots (select models only)
	DDR3L-1600 MHz dual channel support
	DDR3L-1333 MHz dual channel support
	Max. DDR3L-1600MHz Single Channel Support
	DDR3-1333MHz Dual Channel Support (DDR3L-1600 downgraded to	√
	DDR3-1333)
	DDR3L-1333MHz Single Channel Support (DDR3L-1600MHz downgrade
	to DDR3L-1333MHz)
	One SODIMM slot - NON customer accessible / upgradeable		√
Hard drive	Supports 6.35 cm (2.5 in) hard drives in 9.5 mm (.37 in) and 7.0 mm (.28	√	√
	in) thicknesses (all hard drives use the same bracket)
	Supports the following hard drives:
	● 1.5 TB, 5400 rpm 9.5 mm for HP Pavilion 15 Notebooks and AMD
	computers only
	● 1 TB, 5400 rpm, 9.5 mm
	● 750 GB, 5400 rpm, 9.5 mm
	● 500 GB, 5400 rpm, 7.0 mm or 9.5 mm
	● 320 GB, 5400 rpm, 7.0 mm or 9.5 mm
	Serial ATA
	HP 3D DriveGuard
	Supports the following hybrid drives:	√	√
	● 500 GB, 5400 rpm, + 8 GB NAND Hybrid HDD; 7 mm
	● 750 GB, 5400 rpm, + 8 GB NAND Hybrid HDD; 9.5 mm
	● 1 TB, 5400 rpm, + 8 GB NAND Hybrid HDD; 9.5 mm
Optical drive	Fixed	√	√
	Serial ATA
	9.5 mm tray load
	Zero power optical drive
	Supports the following:
	● DVD±RW Double-Layer SuperMulti Drive	√	√
	● Blu-ray Disc R/RW with SuperMulti for AMD HP Pavilion 15 PC
	models only
	Support M-disc

3

Category	Description	AMD	Intel
Audio	Supports:	√	√
and video	Dual speakers
	HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280×720 by
	30 frames per second, USB 2.0, M-jpeg)
	Two dual array, digital microphones with appropriate beam-forming, echo-
	cancellation, noise-reduction software
	HD Audio		√
	Supports Dragon Notes for AMD models only
Ethernet	Integrated 10/100 NIC	√	√
Wireless	Integrated wireless local area network (WLAN) options by way of wireless	√	√
	module
	One half-size mini card/PCI Express (HMC/PCIe) slot
	Two WLAN antennas built into display assembly
	Compatible with Miracast-certified devices
	Support for the following WLAN formats:	√	√
	● Qualcomm Atheros AR9485 802.11 bgn 1x1 Wi-Fi adapter (with
	single antenna)
	● Realtek RT8188 802.11bgn 1x1 Wi-Fi Adapter
	● Realtek RT8723BE 802.11bgn 1x1 Wi-Fi + Bluetooth 4.0 Combo
	Adapter7
	● Realtek RT8188 802.11 bgn 1x1 Wi-Fi adapter (with single antenna)	√
	● Realtek RT8723BE 802.11 bgn 1x1 Wi-Fi + BT4.0 combo adapter
	(with single antenna)
	● Broadcom BCM 4352 802.11 ac 2x2 WiFi + BT 4.0 Combo Adapter
	(with dual antenna )
	● Broadcom BCM43142 802.11 bgn 1x1 Wi-Fi + BT4.0 HMC combo
	adapter (with single antenna)
	● Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0
	combo adapter (with dual antennas)
	● Realtek RTL8188EE 802.11 bgn 1x1 Wi-Fi adapter (with single		√
	antenna) available for Windows 8.1
External media	HP Multi-Format Memory Card Reader slot with push-push technology,	√	√
cards	supporting the following digital card formats:
	Supports memory cards such as Secure Digital SD/SDHC/SDXC
Ports	● AC Smart Pin adapter plug (4.5 mm barrel)	√	√
	● Combination audio-out (stereo headphone)/audio-in (mono
	microphone)
	● RJ-45 (Ethernet)
	● USB 3.0 (2 ports), USB 2.0 (1 port)
	● HDMI version 1.4 output supporting 1920 x 1080 @ 60 Hz Hot Plug /	√	√
	Unplug and auto detect for correct output to wide-aspect versus
	standard aspect video

4Chapter 1 Product description

Category	Description		AMD	Intel
Keyboard/	Full Size Textured island-style Keyboard with numeric key pad black		√	√
pointing	Full Size Textured island-style Keyboard with numeric key pad white
devices
	Clickpad with image sensor
	Multitouch gestures enabled
	Supports Windows® 8 Modern Trackpad Gestures
Power	Supports the following AC adapters:		√	√
requirements	● 45 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm, nslim)
	● 65 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm)		√	√
	● 65 W HP Smart AC adapter (nPFC, 3-wire, 4.5 mm, nslim
	● 90 W Smart AC adapter (PFC, 3-wire, 4.5 mm)		√
	● 90 W AC adapter (PFC, 3-wire, 4.5 mm)
	Supports battery fast charge		√	√
	Supports the following batteries (battery is user-removable)
	● 4 cell battery - 41 Whr (2.8 AH)
Security	●	Security cable lock	√	√
Operating	Preinstalled:		√	√
system	● Windows 8.1 Standard, 64 bit
	● Windows 8.1 Professional, 64 bit
	● FreeDOS 2.0, for Intel models only
	● Ubuntu Linux (select models only)
Serviceability	End-user replaceable parts:		√	√
	●	AC adapter
	●	Battery
	●	Optical drive

5

2External component identification

Finding your hardware and software information

Locating hardware

To find out what hardware is installed on your computer:

1.From the Start screen, type control panel, and then select Control Panel.

2.Select System and Security, select System, and then click Device Manager in the left column. A list displays all the devices installed on your computer.

To find out information about system hardware components and the system BIOS version number, press fn+esc.

Locating software

To find out what software is installed on your computer:

▲From the Start screen, click the down arrow in the lower-left corner of the screen.

6Chapter 2 External component identification

Right side

NOTE: Refer to the illustration that most closely matches your computer.

Component		Description
(1)	Power light	● On: The computer is on.
		● Blinking: The computer is in the Sleep state, a power-
		saving state. The computer shuts off power to the
		display and other unneeded components.
		● Off: The computer is off or in Hibernation. Hibernation
		is a power-saving state that uses the least amount of
		power.
(2)	Hard drive light	● Blinking white: The hard drive is being accessed.
		● Amber: HP 3D DriveGuard has temporarily parked the
		hard drive.
(3)	Audio-out (headphone)/Audio-in	Connects optional powered stereo speakers, headphones,
	(microphone) jack	earbuds, a headset, or a television audio cable. Also
		connects an optional headset microphone. This jack does
		not support optional microphone-only devices.
		WARNING! To reduce the risk of personal injury, adjust
		the volume before putting on headphones, earbuds, or a
		headset. For additional safety information, refer to the
		Regulatory, Safety, and Environmental Notices. To access
		this guide, from the Start screen, type support, and then
		select the HP Support Assistant app.
		NOTE: When a device is connected to the jack, the
		computer speakers are disabled.
		NOTE: Be sure that the device cable has a 4-conductor
		connector that supports both audio-out (headphone) and
		audio-in (microphone).
(4)	USB 2.0 port	Connects an optional USB device, such as a keyboard,
		mouse, external drive, printer, scanner or USB hub.
(5)	Optical drive	Depending on your computer model, reads an optical disc
		or reads and writes to an optical disc.
		NOTE: For disc compatibility information, go to the Help
		and Support web page. Follow the web page instructions to
		select your computer model. Select Drivers & Downloads,
		and then follow the on-screen instructions.
(6)	Security cable slot	Attaches an optional security cable to the computer.

Right side

7

Component	Description
	NOTE: The security cable is designed to act as a
	deterrent, but it may not prevent the computer from being
	mishandled or stolen.

Component		Description
(1)	Power light	● On: The computer is on.
		● Blinking: The computer is in the Sleep state, a power-
		saving state. The computer shuts off power to the
		display and other unneeded components.
		● Off: The computer is off or in Hibernation. Hibernation
		is a power-saving state that uses the least amount of
		power.
(2)	Hard drive light	● Blinking white: The hard drive is being accessed.
		● Amber: HP 3D DriveGuard has temporarily parked the
		hard drive.
(3)	Audio-out (headphone)/Audio-in	Connects optional powered stereo speakers, headphones,
	(microphone) jack	earbuds, a headset, or a television audio cable. Also
		connects an optional headset microphone. This jack does
		not support optional microphone-only devices.
		WARNING! To reduce the risk of personal injury, adjust
		the volume before putting on headphones, earbuds, or a
		headset. For additional safety information, refer to the
		Regulatory, Safety, and Environmental Notices. To access
		this guide, from the Start screen, type support, and then
		select the HP Support Assistant app.
		NOTE: When a device is connected to the jack, the
		computer speakers are disabled.
		NOTE: Be sure that the device cable has a 4-conductor
		connector that supports both audio-out (headphone) and
		audio-in (microphone).
(4)	USB 2.0 port	Connects an optional USB device, such as a keyboard,
		mouse, external drive, printer, scanner or USB hub.
(5)	Optical drive	Depending on your computer model, reads an optical disc
		or reads and writes to an optical disc.

NOTE: For disc compatibility information, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Drivers & Downloads, and then follow the on-screen instructions.

8Chapter 2 External component identification

Left side

NOTE: Refer to the illustration that most closely matches your computer.

Component		Description
(1)	Power connector	Connects an AC adapter.
(2)	AC adapter light	● Amber: The battery is charging.
		● White: The AC adapter is connected and the battery
		is charged.
		● Off: The computer is using battery power.
(3)	RJ-45 (network) jack/status lights	Connects a network cable.
		● White: The network is connected.
		● Amber: Activity is occurring on the network.
(4)	Vents (2)	Enable airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal
		for the internal fan to cycle on and off during routine
		operation.

(5)	HDMI port (select models only)

Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed HDMI device.

(6)	USB 3.0 ports (2)	Each USB 3.0 port connects an optional USB device,
		such as a keyboard, mouse, external drive, printer,
		scanner or USB hub.
(7)	Memory card reader	Reads optional memory cards that store, manage, share,

or access information. To insert a card:

Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is firmly seated.

To remove a card:

Press in on the card it until it pops out.

Left side

9

Component		Description
(1)	Power connector	Connects an AC adapter.
(2)	AC adapter light	● Amber: The battery is charging.
		● White: The AC adapter is connected and the battery
		is charged.
		● Off: The computer is using battery power.
(3)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a
		deterrent, but it may not prevent the computer from being
		mishandled or stolen.
(4)	RJ-45 (network) jack/status lights	Connects a network cable.
		● White: The network is connected.
		● Amber: Activity is occurring on the network.
(5)	Vents (2)	Enable airflow to cool internal components.
		NOTE: The computer fan starts up automatically to cool
		internal components and prevent overheating. It is normal
		for the internal fan to cycle on and off during routine
		operation.
(6)	HDMI port	Connects an optional video or audio device, such as a
		high-definition television, any compatible digital or audio
		component, or a high-speed HDMI device.
(7)	USB 3.0 ports (2)	Each USB 3.0 port connects an optional USB device,
		such as a keyboard, mouse, external drive, printer,
		scanner or USB hub.
(8)	Memory card reader	Reads optional memory cards that store, manage, share,

or access information. To insert a card:

Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is firmly seated.

To remove a card:

Press in on the card it until it pops out.

10 Chapter 2 External component identification

Display

Component		Description
(1)	Internal display switch	Turns off the display and initiates Sleep if the display is closed
		while the power is on.
		NOTE: The internal display switch is not visible from the
		outside of the computer.
(2)	WLAN antennas (2)*	Send and receive wireless signals to communicate with wireless
		local area networks (WLANs).
		NOTE: Depending on your computer model, the number of
		antennas may vary.
(3)	Internal microphones (2)	Record sound.
(4)	Webcam light	On: The webcam is in use.
(5)	Webcam	Records video and captures photographs. Some models allow
		you to video conference and chat online using streaming video.

To use the webcam, from the Start screen, type camera, and then select Camera from the list of applications.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app.

Display 11

Top

TouchPad

Component		Description
(1)	TouchPad zone	Reads your finger gestures to move the pointer or activate
		items on the screen.
		NOTE: The TouchPad also supports edge-swipe
		gestures.
(2)	Left TouchPad button	Functions like the left button on an external mouse.
(3)	Right TouchPad button	Functions like the right button on an external mouse.

12 Chapter 2 External component identification

Lights

Component		Description
(1)	Power light	● On: The computer is on.
		● Blinking: The computer is in the Sleep state, a power-
		saving state. The computer shuts off power to the
		display and other unneeded components.
		● Off: The computer is off or in Hibernation. Hibernation
		is a power-saving state that uses the least amount of
		power.
(2)	Caps lock light	On: Caps lock is on, which switches the keys to all capital
		letters.
(3)	Mute light	● Amber: Computer sound is off.
		● Off: Computer sound is on.

Top 13

Buttons and speakers

Component		Description
(1)	Power button	● When the computer is off, press the button to turn on
		the computer.
		● When the computer is on, press the button briefly to
		initiate Sleep.
		● When the computer is in the Sleep state, press the
		button briefly to exit Sleep.
		● When the computer is in Hibernation, press the button
		briefly to exit Hibernation.
		CAUTION: Pressing and holding down the power button
		will result in the loss of unsaved information.
		If the computer has stopped responding and Windows
		shutdown procedures are ineffective, press and hold the
		power button down for at least 5 seconds to turn off the
		computer.
		To learn more about your power settings, see your power
		options. From the Start screen, type power, select Power
		and sleep settings, and then select Power and sleep from
		the list of applications.
(2)	Speakers (2)	Produce sound.

14 Chapter 2 External component identification

Keys

Component		Description
(1)	esc key	Displays system information when pressed in combination
		with the fn key.
(2)	fn key	Executes frequently used system functions.
(3)	Windows key	Returns you to the Start screen from an open app or the
		Windows desktop.
		NOTE: Pressing the Windows key again will return you to
		the previous screen.
(4)	Action keys	Execute frequently used system functions.
		NOTE: On select models, the f5 action key turns the
		keyboard backlight feature off or on.
(5)	num lock key	Controls the function of the integrated numeric keypad.
		Press the key to alternate between the standard numeric
		function found on an external keypad (this function is
		turned on at the factory) and the navigational function
		(indicated by the directional arrows on the keys).
		NOTE: The keypad function that is active when the
		computer is turned off is reinstated when the computer is
		turned back on.
(6)	Integrated numeric keypad	When num lock has been enabled, it can be used like an
		external numeric keypad.

Top 15

Bottom

Component		Description
(1)	Battery lock	Locks the battery in the battery bay.
(2)	Battery bay	Holds the battery.
(3)	Vents (4)	Enable airflow to cool internal components.
	NOTE: The number of vents may vary	NOTE: The computer fan starts up automatically to cool
	depending on your computer model.	internal components and prevent overheating. It is normal
		for the internal fan to cycle on and off during routine
		operation.
(4)	Battery release latch	Releases the battery.
(5)	Optical drive access	Access to remove the optical drive

16 Chapter 2 External component identification

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.

IMPORTANT: All labels described in this section will be located in one of 3 places depending on your computer model: affixed to the bottom of the computer, located in the battery bay, or under the service door.

●Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.

Component

(1)Serial number

(2)Product number

(3)Warranty period

(4)Model number (select models only)

●Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the physical label, but have a Digital Product Key electronically installed.

NOTE: This Digital Product Key is automatically recognized and activated by Microsoft

Operating Systems on a reinstall of the Windows 8 or Windows 8.1 operating system with HPapproved recovery methods.

●Regulatory label(s)—Provide(s) regulatory information about the computer.

●Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

Labels 17

3Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information

on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

NOTE: Details about your computer, including model, serial number, product key, and length of

warranty, are on the service tag at the bottom of your computer. See Bottom on page 16 for details.

18 Chapter 3 Illustrated parts catalog

Iterm	Component	Spare part
		number

(1)Display assembly, 15.6 in Display assembly, 17.3 in

Flat display assembly for use with HP Pavilion Notebooks. This display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 32.

Computer major components 19

Iterm	Component	Spare part
		number
(2)	Top cover (includes keyboard and cable):
	Top cover for HP Pavilion 15 Notebook PC computer models:
	With full size textured island-style Keyboard. Touchpad and numeric keypad black for use in	762529-001
	the United States
	With full size textured island-style Keyboard and numeric keypad black for use in the United	762529-031
	Kingdom
	With full size textured island-style Keyboard and numeric keypad black for use in Germany	762529-041
	With full size textured island-style Keyboard and numeric keypad black for use in France	762529-051
	With full size textured island-style Keyboard and numeric keypad black for use in Italy	762529-061
	With full size textured island-style Keyboard and numeric keypad black for use in Spain	762529-071
	With full size textured island-style Keyboard and numeric keypad black for use in Portugal	762529-131
	With full size textured island-style Keyboard and numeric keypad black for use in Turkey	762529-141
	With full size textured island-style Keyboard and numeric keypad black for use in Greece	762529-151
	With full size textured island-style Keyboard and numeric keypad black for use in Latin	762529-161
	America
	With full size textured island-style Keyboard and numeric keypad black for use in Saudi	762529-171
	Arabia
	With full size textured island-style Keyboard and numeric keypad black for use in Hungary	762529-211
	With full size textured island-style Keyboard and numeric keypad black for use in Russia	762529-251
	With full size textured island-style Keyboard and numeric keypad black for use in Bulgaria	762529-261
	With full size textured island-style Keyboard and numeric keypad black for use in Romania	762529-271
	With full size textured island-style Keyboard and numeric keypad black for use in Thailand	762529-281
	With full size textured island-style Keyboard and numeric keypad black for use in Japan	762529-291
	With full size textured island-style Keyboard and numeric keypad black for use in Europe	762529-A41
	With full size textured island-style Keyboard and numeric keypad black for use in Taiwan	762529-AB1
	With full size textured island-style Keyboard and numeric keypad black for use in South	762529-AD1
	Korea
	With full size textured island-style Keyboard and numeric keypad black for International use	762529-B31
	With full size textured island-style Keyboard and numeric keypad black for use in the	762529-BA1
	Adriatics
	With full size textured island-style Keyboard and numeric keypad black for use in Israel	762529-BB1
	With full size textured island-style Keyboard and numeric keypad black for use in	762529-BG1
	Switzerland
	With full size textured island-style Keyboard and numeric keypad black Canada	762529-DB1
	With full size textured island-style Keyboard and numeric keypad black for use in the	762529-DH1
	Netherlands
	With full size textured island-style Keyboard and numeric keypad black for use in Czech and	762529-FL1
	Slovackia

20 Chapter 3 Illustrated parts catalog