Hp INK Tank 310 User Manual

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HP Ink Tank 310 series

Table of contents

1 HP Ink Tank 310 series Help ............................................................................................................................	1
2 Get started ....................................................................................................................................................	2
Printer parts ...........................................................................................................................................................	3
Get to know the ink tank system ...........................................................................................................................	5
Control panel features ...........................................................................................................................................	6
Control panel lights and display icons status .......................................................................................................	8
Load media ..........................................................................................................................................................	13
Load an original on the scanner glass .................................................................................................................	17
Paper basics .........................................................................................................................................................	18
Open the HP printer software (Windows) ............................................................................................................	20
Sleep mode ..........................................................................................................................................................	21
Quiet Mode ...........................................................................................................................................................	22
utoff ...............................................................................................................................................................	23
3 Print ...........................................................................................................................................................	24
Print from your computer ....................................................................................................................................	25
Tips for print success ...........................................................................................................................................	30
4 Copy and scan ..............................................................................................................................................	33
Copy documents ..................................................................................................................................................	34
Scan using the HP printer software .....................................................................................................................	35
Tips for copy and scan success ............................................................................................................................	38
5 Manage ink and printhead ............................................................................................................................	39
Ink levels ..............................................................................................................................................................	40
Refill ink tanks .....................................................................................................................................................	41
Order ink supplies ................................................................................................................................................	44
Print with black ink only ......................................................................................................................................	45
Tips for working with ink and printhead .............................................................................................................	46
Move printer .........................................................................................................................................................	47

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6 Connect your printer ....................................................................................................................................	48
Connect your printer to your computer with a USB cable (non-network connection) .......................................	49
7 Solve a problem ...........................................................................................................................................	50
Jams and paper-feed issues ................................................................................................................................	51
Printhead issues ..................................................................................................................................................	58
Printing issues .....................................................................................................................................................	64
Copy issues ..........................................................................................................................................................	73
Scan issues ...........................................................................................................................................................	74
Printer hardware issues .......................................................................................................................................	75
Control panel error codes ....................................................................................................................................	76
HP support ...........................................................................................................................................................	77
Appendix A Technical information ...................................................................................................................	79
HP Company notices ............................................................................................................................................	80
Specifications .......................................................................................................................................................	81
Regulatory notices ...............................................................................................................................................	83
Environmental product stewardship program ....................................................................................................	87
Index .............................................................................................................................................................	94

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1HP Ink Tank 310 series Help

Learn how to use your printer.

●Get started on page 2

●Print on page 24

●Copy and scan on page 33

●Manage ink and printhead on page 39

●Connect your printer on page 48

●Solve a problem on page 50

●Technical information on page 79

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2Get started

●Printer parts

●Get to know the ink tank system

●Control panel features

●Control panel lights and display icons status

●Load media

●Load an original on the scanner glass

●Paper basics

●Open the HP printer software (Windows)

●Sleep mode

●Quiet Mode

●utoff

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Printer parts

1	Paper-width guide

2	Input tray

3	Input tray shield

4	Scanner lid

5	Scanner glass

6	Output tray extender (also referred to as the tray extender)

7	Output tray

8	Front door

9	Ink tank

10	Ink tank caps

11	Ink tank lid

12	Control panel

13	Printhead access door

14	Printheads

15	Printhead latch

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16	Power connection

17	USB port

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Get to know the ink tank system

Term	efin t on

Printheads	The printheads are the components in the print mechanism that apply ink to the paper. There are two
	printheads: a black ink printhead and a tri-color ink printhead.
	CAUTION: After the printheads are installed and primed with ink, do not open the printhead latch unless
	you are installing new printheads or moving the printer outside your home or office.

Printhead latch	The printhead latch on the carriage secures the printheads in the carriage. Make sure the printhead latch is
	properly closed to avoid problems such as carriage jams.
	CAUTION: After the printheads are installed and primed with ink, do not open the printhead latch unless
	you are installing new printheads or moving the printer outside your home or office.

Ink tanks	Ink tanks are external ink reservoirs located at the right side of the printer. There are four ink tanks. Each
	ink tank corresponds to an individual color: black, cyan, magenta, and yellow.

Ink tank caps	Ink tank caps are rubber plugs that seal each ink tank.

Priming	Priming is the process of filling the ink supply tubes that run between the ink tanks and the printheads.
	This process occurs when you install new printheads and start the priming process from the control panel.
	For more information about priming, see Printhead priming and alignment icons on page 9.

Alignment	Alignment is a process of aligning the printheads to improve print quality. For more information about
	alignment, see Printhead priming and alignment icons on page 9.

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Control panel features

Overview of buttons and lights

Feature	Description

1	Control Panel Display : Indicates number of copies, printhead priming status, media errors, and printhead
	problems.

2	Cancel button: Stops the current operation.

3	Resume button: Resumes a job after a disruption (for example, after loading paper or clearing a paper jam).
	Resume light: Indicates the printer is in a warning or error state.

4	Color Copy button: Starts a color copy job. To increase the number of color copies, press the button
	multiple times. Copying will start two seconds after the last button press.
	NOTE: You can generate a print quality diagnostics report by pressing and holding the Color Copy button
	for three seconds.

5	Black Copy button: Starts a black-and-white copy job. To increase the number of black-and-white copies,
	press the button multiple times. Copying will start two seconds after the last button press.

6	Power button: Turns the printer on or off.

7	Printhead Alert light: Indicates printhead problems.

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Control panel display icons

Icon	Description

	Number of copies icon: Shows the number of copies when you are copying documents, changes to the
	letter P when the printer needs priming, and alternates between the letter E and a number when the
	printer is in an error state.

Error icon: Indicates an error.

Paper Error icon: Indicates a paper-related error.

Printhead icons: The left printhead icon ashing shows an error related to the tri-color printhead, and the right icon ashing shows an error related to the black printhead.

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Control panel lights and display icons status

●Power button light

●Printhead icons and Printhead Alert light

●Printhead priming and alignment icons

●Error icon, Paper Error icon, and Resume light

●Number of copies icon

●Ink system maintenance icon

Power button light

Status	Description

On	The printer is on.

ff	The printer is powered off.

Dimmed	Indicates the printer is in Sleep mode. The printer automatically enters Sleep mode after 5 minutes
	of inactivity. After 2 hours of inactivity, the printer automatically turns off if not connected to a
	computer.

Blinking	The printer is processing a job. To cancel the job, press the Cancel button (	).
		).

Fast blinking	If the printhead access door is open, close it. If the printhead access door is closed and the light is
	blinking fast, the printer is in an error state that you can resolve by following the on-screen
	messages from the computer. If you do not see any on-screen messages, try printing a document to
	generate an on-screen message.

Printhead icons and Printhead Alert light

●The Error icon, one of the Printhead icons, and the Printhead Alert light are blinking.

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Cause

Solution

One of the following might have occurred.

—The corresponding printhead is missing.

—The corresponding printhead is installed incorrectly.

—The corresponding printhead still has orange plastic tape or the plug on it.

—If one of the printheads is missing, insert the corresponding printhead.

—If both printheads are installed in the printer, remove the corresponding printhead, make sure there is no plug or plastic tape on it, and then reinsert the printhead securely.

CAUTION: These instructions are only applicable when you install printheads during initial printer setup. If printheads have been primed with ink, do not open the printhead latch unless installing new printheads or moving the printer outside your home or office.

For more information, see Fix printhead problems on page 58.

●The Error icon, both Printhead icons, and the Printhead Alert light are blinking.

Cause

Solution

One of the following might have occurred.

—Both printheads are missing.

—Both printheads are installed incorrectly.

—Both printheads still have orange plastic tapes or plugs on them.

—Both printheads are incompatible or damaged.

—If there are no printheads installed in the printer, install the printheads.

—If both printheads are installed in the printer, remove the printheads, make sure there is no plug or plastic tape on them, and then reinsert the printheads securely.

—Make sure that you are using the correct HP printheads for your printer.

—If the error persists, contact HP Support for help.

Printhead priming and alignment icons

Printheads ready for priming

●The Number of copies icon changes to a blinking P during initial printer setup. At the same time all other icons on the control panel display are turned off.

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Control panel lights and display icons status

Cause

Solution

During initial setup, the printer detects that the new printheads are installed and the ink system is ready for priming.

Make sure all ink tanks are filled above the minimum line, and the printhead latch is closed firmly. Press and hold the

Resume button () for three seconds to start ink priming.

NOTE: Priming will occur in the background and will not block printing, copying, or scanning.

Alignment status icon

●The Number of copies icon becomes a blinking A.

Cause	Solution

The alignment page is printing and waiting to scan.	Place the alignment page print side down on the scanner
	glass, and then press the Color Copy button (		) on the
	control panel to align.
	NOTE: When scan starts, blinking "A" changes to solid "A".
	Alignment is complete after the scan.
	—	If alignment event occurs as part of the priming process
		during initial printer setup, the solid "A" changes to "0"
		once alignment is complete.
	—	If alignment event occurs after initial printer setup, the
		control panel display returns to normal state once
		alignment is complete.

Priming in progress

●Printhead priming is in progress.

Cause

Solution

Printhead priming is in progress.

Priming can take place in the background when the printer is idle. Priming is complete when the display shows "0".

When priming is in progress, you can still print, scan, or copy.

Error icon, Paper Error icon, and Resume light

The Error icon, the Paper Error icon, and the Resume light are blinking.

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Cause	Solution

The printer receives a printing job, and detects that there is no	Load paper, and then press the Resume button (	) to continue

paper in the input tray.

printing.

For information about how to load paper, see Load media on page 13.

Number of copies icon

●The Number of copies icon is alternating between the letter E and the number 3. At the same time, the Resume light is blinking, and the Power button light is on.

Cause

Solution

The carriage inside the printer has stalled.

Open the printhead access door, make sure the printhead latch is properly closed and the print carriage is not obstructed. Move the carriage to the right, close the printhead access door,

and then press the Resume button () to continue printing.

See Jams and paper-feed issues on page 51 for more information.

CAUTION: Do not open the printhead latch unless you are installing new printheads or moving the printer outside your home or office.

●The Number of copies icon is alternating between the letter E and the number 4. At the same time, the Error icon, the Paper Error icon, and the Resume light are blinking.

Cause

There is a paper jam.

Solution

Clear the jam, and then press the Resume button () to continue printing.

For more information, see Jams and paper-feed issues on page 51.

●The Number of copies icon is alternating between the letter E and the number 5. At the same time, all lights on the control panel are blinking.

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Cause

Solution

The scanner is not working.

Turn off and turn on the printer.

If the problem persists, contact HP. The printer still prints even if the scanner is not working.

●The Number of copies icon is alternating between the letter E and the number 6.

Cause

Solution

The printer is in an error state.

Reset the printer.

1.Turn off the printer.

2.Unplug the power cord.

3.Wait a minute, and then plug the power cord back in.

4.Turn on the printer.

If the problem persists, contact HP.

Ink system maintenance icon

The Number of copies icon is alternating between the letter E and the number 9.

Cause

Solution

The printer detects that ink system maintenance is required.

Open the printhead access door completely, and then close it immediately. This process helps remove ink buildup and maintains the best print quality throughout the life of the printer.

CAUTION: Do not open the printhead latch during this process unless you are installing new printheads or moving the printer outside your home or office.

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Load media

Select a paper size to continue.

To load full-size paper

1.Raise the input tray.

2.Slide the paper-width guide to the left.

3.Insert a stack of paper into the input tray with the short edge down and the print side up, and slide the stack of paper down until it stops.

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4.Slide the paper-width guide to the right until it stops at the edge of the paper.

5.Pull out the output tray and the tray extender.

To load small-size paper

1.Raise the input tray.

2.Slide the paper-width guide to the left.

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3.Insert a stack of small-size paper (like photo paper) into the far-right side of the input tray with the short edge down and the print side up, and slide the stack of paper down until it stops.

4.Slide the paper-width guide to the right until it stops at the edge of the paper.

5.Pull out the output tray and the tray extender.

To load envelopes

1.Raise the input tray.

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2.Slide the paper-width guide to the left.

3.Insert one or more envelopes into the far-right side of the input tray and slide the stack of envelopes down until it stops.

The side to be printed on should face up. For envelope with ap on the long edge, insert the envelope vertically with the ap on the left side and facing down. For envelope with the ap on the short edge, insert the envelope vertically with the ap on the top and facing down.

4.Slide the paper-width guide to the right against the stack of envelopes until it stops.

5.Pull out the output tray and the tray extender.

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Load an original on the scanner glass

To load an original on the scanner glass

1.Lift the scanner lid.

2.Load the original print-side down on the right corner of the scanner glass.

3.Close the scanner lid.

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Paper basics

The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper.

HP recommends plain papers with the ColorLok logo for printing everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks, and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

This section contains the following topics:

●Recommended papers for printing

●Order HP paper supplies

Recommended papers for printing

If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing.

Depending on your country/region, some of these papers might not be available.

Photo printing

●HP Premium Plus Photo Paper

HP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With HP Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them right off the printer. It is available in several sizes, including A4, 8.5 x 11 inches, 4 x 6 inches (10 x 15 cm), 5 x 7 inches (13 x 18 cm), and in two finishes - glossy or soft gloss (semi-gloss). Ideal for framing, displaying, or gifting your best photos and special photo projects. HP Premium Plus Photo Paper delivers exceptional results with professional quality and durability.

●HP Advanced Photo Paper

This glossy photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a storeprocessed photo. It is available in several sizes, including A4, 8.5 x 11 inches, 10 x 15 cm (4 x 6 inches), 13 x 18 cm (5 x 7 inches). It is acid-free for longer lasting documents.

●HP Everyday Photo Paper

Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This affordable photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. It is available in glossy finish in several sizes, including A4, 8.5 x 11 inches, 5 x 7 inches, and 4 x 6 inches (10 x 15 cm). It is acid-free for longer lasting documents.

●HP Photo Value Packs

HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable, lab-quality photos with your HP

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printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation's worth of photos or multiple prints to share.

Business documents

●HP Premium Presentation Paper 120g Matte or HP Professional Paper 120 Matt

This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and newsletters. It is heavyweight for an impressive look and feel.

●HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy

These papers are glossy-coated on both sides for two-sided use. They are the perfect choice for nearphotographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars.

●HP Brochure Paper 180g Matte or HP Professional Paper 180 Matte

These papers are matte-coated on both sides for two-sided use. They are the perfect choice for nearphotographic reproductions and business graphics for report covers, special presentations, brochures, mailers, and calendars.

Everyday printing

All the papers listed for everyday printing feature ColorLok Technology for less smearing, bolder blacks, and vivid colors.

●HP Bright White Inkjet Paper

HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for twosided color usage with no show-through, which makes it ideal for newsletters, reports, and yers.

●HP Printing Paper

HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper. It is acid-free for longer lasting documents.

●	HP	ff ce Paper
	HP	ffice Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other
	everyday documents. It is acid-free for longer lasting documents.
●	HP	ff ce Recycled Paper
	HP	ffice Recycled Paper is a high-quality multifunction paper made with 30% recycled fiber.

Order HP paper supplies

The printer is designed to work well with most types of office paper. Use HP paper for optimum print quality.

To order HP papers and other supplies, go to www.hp.com . At this time, some portions of the HP website are available in English only.

HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

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Open the HP printer software (Windows)

After installing the HP printer software, double-click the printer icon on the desktop or do one of the following to open the printer software:

●Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name.

●Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

●Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

●Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer name.

NOTE:

●If you have not installed the HP printer software, enter 123.hp.com in a web browser on your computer to download and install the HP printer software.

●You can also use the HP printer software CD, or download the HP printer software at www.support.hp.com.

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Sleep mode

●Power usage is reduced while in Sleep mode.

●After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity.

●The Power button light is dimmed and the printer control panel display is off in Sleep mode.

●Pressing any button on the control panel, or sending a print or scan job can wake up the printer from sleep mode.

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Quiet Mode

Quiet Mode slows down printing to reduce overall noise without affecting print quality. Quiet Mode only works for printing with Normal print quality on plain paper. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode off. Quiet Mode is off by default.

NOTE: In Quiet Mode, if you print on plain paper with the Draft or Best print quality, or if you print photos or envelopes, the printer works in the same way as when Quiet Mode is off.

To turn Quiet Mode on or off from the printer software (Windows)

1.Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 20.

2.Click the Quiet Mode tab.

3. Click On or ff.

4.Click Save Setting.

To turn Quiet Mode on or off from the printer software (OS X and macOS)

1.Open HP Utility.

NOTE: HP Utility is located in the HP folder in the Applications folder.

2.Select the printer.

3.Click Quiet Mode .

4. Select On or ff .

5.Click Apply Now.

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uto ff

This feature turns the printer off after 2 hours of inactivity to help reduce energy use. uto ff turns the printer off completely, so you must use the Power button to turn the printer back on. If your printer supports this energy saving feature, utoff is automatically enabled or disabled depending on printer capabilities and connection options. Even when utoff is disabled, the printer enters Sleep mode after 5 minutes of inactivity to help reduce energy use.

●	uto-	ff is enabled when the printer is turned on, if the printer does not have network or fax capability,
	or is not using these capabilities.
●	uto-	ff is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer
	with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.

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3Print

●Print from your computer

●Tips for print success

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Print from your computer

●Print documents

●Print photos

●Print envelopes

●Print using the maximum dpi

Print documents

Before printing documents, make sure you have paper loaded in the input tray and the output tray is open. For more information about loading paper, see Load media on page 13.

To print a document (Windows)

1.From your software, select Print.

2.Make sure your printer is selected.

3.Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup,

Printer Properties, Printer, or Preferences.

4.Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab. To change other print settings, click the other tabs.

For more printing tips, see Printer settings tips on page 31.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the paper size on the printer control panel.

5.Click OK to close the Properties dialog box.

6.Click Print or OK to begin printing.

To print documents (OS X and macOS)

1.From the File menu in your software, choose Print.

2.Make sure your printer is selected.

3.Set the print options.

If you do not see options on the Print dialog, click Show Details.

● Choose the appropriate paper size in the Paper Size pop-up menu.

NOTE: If you change the paper size, ensure that you have loaded the correct paper.

●Select the orientation.

●Enter the scaling percentage.

4.Click Print.

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To print on both sides of the page (Windows)

1.From your software, select Print.

2.Make sure your printer is selected.

3.Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup,

Printer Properties, Printer, or Preferences.

4.On the Printing Shortcuts or Printing Shortcut tab, select the Two-sided (Duplex) Printing shortcut, and then select an option from the Print On Both Sides Manually drop-down list.

To change other print settings, click the other tabs.

For more printing tips, see Printer settings tips on page 31.

NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the paper size on the printer control panel.

5.Click OK to close the Properties dialog box.

6.Click Print or OK to begin printing.

To print on both sides of the page (OS X and macOS)

1.From the File menu in your software, choose Print.

2.In the Print dialog, choose Paper Handling from the pop-up menu and set Page Order to Normal.

3.Set Pages to Print to Odd Only.

4.Click Print.

5.After all of the odd numbered pages have printed, remove the document from the output tray.

6.Reload the document so that the end that came out of the printer is now going into the printer and the blank side of the document is facing toward the front of the printer.

7.In the Print dialog, return to the Paper Handling pop-up menu and set the page order to Normal and the pages to print to Even Only.

8.Click Print.

Print photos

Before printing photos, make sure you have photo paper loaded in the input tray and the output tray is open. For more information about loading paper, see Load media on page 13.

To print a photo on photo paper (Windows)

1.From your software, select Print.

2.Make sure your printer is selected.

3.Click the button that opens the Properties dialog box.

Depending on your software application, this button might be called Properties, Options, Printer Setup,

Printer Properties, Printer, or Preferences.

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