HP Insight Diagnostics User Manual

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HP Insight Diagnostics

User Guide

Part Number 390374-004

April 2009 (Fourth Edition)

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor’s standard commercial license.

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Java is a U.S. trademark of Sun Microsystems, Inc.

Intended audience

This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.

HP Insight Diagnostics overview .....................................................................................................	5
Introduction ..............................................................................................................................................	5
Key features and benefits ...........................................................................................................................	5
Theory of operation ...................................................................................................................................	6
System requirements ..................................................................................................................................	6
Getting started..............................................................................................................................	7
Installing the Online Edition ........................................................................................................................	7
Removing HP Survey Utility ...............................................................................................................	7
Installing HP Insight Diagnostics for Windows® Online Edition..............................................................	7
Installing HP Insight Diagnostics for Linux Online Edition.......................................................................	8
Starting the Online Edition..........................................................................................................................	8
Starting HP Insight Diagnostics for Windows® Online Edition ...............................................................	8
Starting HP Insight Diagnostics for Linux Online Edition from the HP System Management Homepage ........	9
Starting the Online Edition from a browser .......................................................................................	10
Using the Online Edition from a command line..................................................................................	12
Starting the Offline Edition........................................................................................................................	13
Starting from an HP SmartStart CD ..................................................................................................	13
Starting from an HP Documentation CD ............................................................................................	14
Using HP Insight Diagnostics ........................................................................................................	15
Using the Survey tab................................................................................................................................	15
Scheduling a survey.......................................................................................................................	16
Saving Survey configuration information...........................................................................................	16
Deleting a Survey session ...............................................................................................................	17
Comparing configurations ..............................................................................................................	17
Using the Diagnose tab............................................................................................................................	18
Using the Test tab (HP Insight Diagnostics Offline Edition only) ......................................................................	19
Running a Quick test......................................................................................................................	20
Running a Complete test.................................................................................................................	21
Running a Custom test....................................................................................................................	21
Using the Status tab.................................................................................................................................	22
Viewing Diagnose test status ...........................................................................................................	22
Viewing offline test status................................................................................................................	23
Using the Log tab ....................................................................................................................................	24
Diagnosis Log tab..........................................................................................................................	25
Test log ........................................................................................................................................	26
Error Log tab.................................................................................................................................	26
Integrated Management Log tab......................................................................................................	27
Help tab.................................................................................................................................................	28
About HP Insight Diagnostics...........................................................................................................	29
Error Codes ..................................................................................................................................	29
Test Components ...........................................................................................................................	30
Saving and printing information in HP Insight Diagnostics.............................................................................	31
Exiting HP Insight Diagnostics ...................................................................................................................	32
Uninstalling HP Insight Diagnostics Online Edition .......................................................................................	32
Uninstalling HP Insight Diagnostics from a Windows server.................................................................	32
Contents	3

Uninstalling HP Insight Diagnostics from a Linux server .......................................................................	32
Troubleshooting ..........................................................................................................................	33
Troubleshooting memory ..........................................................................................................................	33
Troubleshooting disk drives and storage systems .........................................................................................	34
Where to go for additional help................................................................................................................	34
HP website ...................................................................................................................................	34
IT Resource Center.........................................................................................................................	34
Support and drivers .......................................................................................................................	35
Technical support........................................................................................................................	36
Before you contact HP..............................................................................................................................	36
HP contact information.............................................................................................................................	36
Acronyms and abbreviations........................................................................................................	37
Index.........................................................................................................................................	39

Contents 4

HP Insight Diagnostics overview

Introduction

HP Insight Diagnostics is a proactive server management tool, available in both Online and Offline editions. Insight Diagnostics provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation.

HP Insight Diagnostics Online Edition is a web-based application that captures hardware and operating system configuration information, records critical information for documentation and disaster recovery, and compares historical configurations on the same server or a baseline server. Available in Microsoft® Windows® and Linux versions, Insight Diagnostics helps to ensure proper system operation. Online diagnosis of hard drives and power supplies can be assessed for potential issues under the following conditions:

•Hard drives attached to an HP Smart Array Controller

•Power supplies that are HP common slot power supplies and are deemed "diagnosable" by Power Supply Diagnosis software using specific HP part numbers and HP servers

HP Insight Diagnostics Offline Edition captures system configuration information and provides detailed diagnostic testing capabilities. The Offline Edition provides a comprehensive suite of offline system and component tests, providing in-depth testing of critical hardware components for devices such as processors, memory, and hard drives. During offline testing, the user-installed OS is not running; therefore, software information from the system is not reported. Insight Diagnostics Offline Edition runs when the computer is started from one of the following CDs:

•HP SmartStart CD on HP ProLiant servers

•HP Documentation CD or HP Documentation and Diagnostics CD on HP business PC or HP workstation computers

IMPORTANT: Third-party devices not supported by HP might not be detected by HP Insight Diagnostics.

Key features and benefits

HP Insight Diagnostics simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.

System availability is maintained through the following key features:

•Testing and diagnosing apparent hardware failures

•Documenting system configurations for upgrade planning, standardization, inventory tracking, disaster recovery, and maintenance

•Sending or printing configuration information to another location for more in-depth analysis

•Managing the IML (if the system supports IML)

HP Insight Diagnostics overview 5

In addition to system management tools, service tools can resolve system problems quickly. To streamline the service process and resolve problems quickly, you must have the right information available at the time that a service call is placed. This combination of features simplifies the service process and minimizes downtime.

Theory of operation

HP Insight Diagnostics is a useful step in troubleshooting procedures. If a system problem occurs, do the following:

•Check the computer health and status LEDs.

•Use the Insight Diagnostics Survey feature to verify the hardware configuration and firmware versions.

•Use the Insight Diagnostics Offline Edition Test feature to help validate the hardware.

•Use the IML (if supported) to identify system errors.

System requirements

HP Insight Diagnostics Online Edition for Windows® requires the following:

•HP Advanced System Management Driver

•HP System Management Homepage

•HP Server Management Application and Agents

•512 MB of memory

•1024x768 graphics controller support

HP Insight Diagnostics Online Edition for Linux requires the following:

•HP System Management Homepage

•HP Server Management Application and Agents

•HP ProLiant Linux Deployment Utility

•512 MB of memory

•1024x768 graphics controller support

HP Insight Diagnostics Offline Edition requires the following:

•System support for a bootable CD-ROM

•512 MB of memory

•1024x768 graphics controller support

HP Insight Diagnostics overview 6

Getting started

Installing the Online Edition

Use the appropriate procedures for your OS environment.

Removing HP Survey Utility

Before installing the HP Insight Diagnostics Online Edition, HP recommends removing the HP Survey Utility. Use the procedures in this section to remove the software.

Removing the HP Survey Utility for Windows®

If installed, remove the HP Survey Utility for Windows® before installing HP Insight Diagnostics Online Edition:

1.Go to Add or Remove Programs.

2.Select Hewlett-Packard Survey Utility.

3.Click the Remove button.

Removing the HP Survey Utility for Linux

If installed, remove the HP Survey Utility for Linux before installing HP Insight Diagnostics Online Edition:

1.Identify which version of the Survey utility is installed. Enter the following command: rpm -qa|grep survey

2.Remove the Survey utility. Enter the following command: rpm -e survey

Installing HP Insight Diagnostics for Windows® Online Edition

Installing from the HP ProLiant Support Pack

Install the HP ProLiant Support Pack (PSP) from the HP SmartStart CD. HP Insight Diagnostics for Windows® installs during the PSP installation.

For more information on the PSP, see the HP ProLiant Support Pack and Deployment Utilities User Guide.

Installing from the Smart Component

1.Log on to the Windows® server with administrator access rights.

2.Download the Smart Component executable file.

3.Copy the executable file to a temporary directory on the target server.

4.Run the Smart Component executable file to start the HP Diagnostics interactive installation program.

Getting started 7

During the installation, the Insight Diagnostics files are copied to the \hp\hpdiags folder on the same drive in which Windows® is installed, usually the C: drive.

Installing HP Insight Diagnostics for Linux Online Edition

Installing from the HP ProLiant Support Pack

Install the HP ProLiant Support Pack (PSP) from the HP SmartStart CD. HP Insight Diagnostics for Linux installs during the PSP installation.

For more information on the PSP, see the HP ProLiant Support Pack and Deployment Utilities User Guide.

Installing from an RPM file

HP Insight Diagnostics for Linux is available for use with the Linux RPM utility. The following RPM options are available:

•Install

•Query

•Refresh

•Uninstall

To install the Insight Diagnostics for Linux RPM file:

1.Obtain the Insight Diagnostics RPM file.

2.Log in to the target server as root.

3.Enter the following command: rpm -Uvh <rpmFilename> For example:

rpm -Uvh hpdiags-3.0.0-46.i386 rpm

Locating files

During the installation, the HP Insight Diagnostics files are copied to the following directories:

•The HP Insight Diagnostics executable file is copied to the /opt/hp/hpdiags directory.

•The startup script that loads the HP Insight Diagnostics Web Daemon is copied to the

/etc/init.d/hpdiags directory.

Starting the Online Edition

Starting HP Insight Diagnostics for Windows® Online Edition

Starting from the Windows® Start menu

1.Go to Start>All Programs>HP System Tools>HP Insight Diagnostics Online Edition for Windows.

2.Select HP Insight Diagnostics Online Edition for Windows.

Getting started 8

Starting from HP Systems Insight Manager

1.Go to the Device page.

2.Select HP Insight Diagnostics from the Device Links box.

Starting from the HP System Management Homepage

1.Click the HP System Management Homepage icon on the Windows® desktop.

2.Click the Webapps tab.

3.Click the HP Insight Diagnostics link in the Other Agents box.

Starting HP Insight Diagnostics for Linux Online Edition from the HP System Management Homepage

1.Open the browser.

2.In the address field, enter the following: https://localhost:2381

3.Press the Enter key. The System Management Homepage appears.

4.Click the Webapps tab.

Getting started 9

5.Click the HP Insight Diagnostics link in the Other Agents box.

Starting the Online Edition from a browser

HP Insight Diagnostics Online Edition enables you to view information from a browser meeting the following requirements:

•Microsoft® Internet Explorer 6.0 or later

•Mozilla 1.5 or later

•Support for TCP/IP

•Support enabled for the following:

o	Accept all cookies
o	Java™
o	JavaScript
o	CSS
o	Tables and frames

To start HP Insight Diagnostics from the browser:

1.Open the browser.

2.In the address field, enter the following: https://localhost:2381/hpdiags/frontend2/frontend.php

Getting started 10

3.Press the Enter key.

Modifying browser settings on a Linux server

Both the browser menu bar that displays the address and the menu bar directly below it must be minimized so that the HP Insight Diagnostics screens fit in the browser window correctly.

To minimize the menu bars:

1.Click the down arrow located between the Back and Forward buttons and the address field to minimize the menu bar that displays the address.

2.To minimize the bottom menu bar:

a.Right-click an open space in the menu bar.

b.Select Properties.

c.Select the Auto hide check box.

d.Click Apply.

Starting the Online Edition from Microsoft Internet Explorer

To log on to the System Management Homepage from Microsoft Internet Explorer:

1.Open the browser.

2.In the address field, enter the following: https://devicename:2381

3.Press the Enter key.

The Security Alert dialog box appears the first time you navigate to a system without a Certificate Authority Root Certificate.

The Security Alert dialog box does not display if a Certificate Authority Root Certificate is installed on the browsers to be used for management. If it does display after this is implemented, you might have browsed to the wrong system. For more information about installing the Certificate Authority Root Certificate, refer to the online help in your browser.

4.Click Yes. The Login page appears.

If Anonymous access is enabled, the System Management Homepage appears.

5.Enter your user name and password.

6.Click Login. The System Management Homepage appears.

Starting the Online Edition from Mozilla

To log in to the System Management Homepage with Mozilla:

1.Open the browser.

2.In the address field, enter the following: https://devicename:2381

The first time you navigate to this link, the Website Certified by an Unknown Authority dialog box appears.

3.Click the OK button. The Login page appears.

If Anonymous access is enabled, the System Management Homepage appears.

4.Enter your user name and password.

Getting started 11

5.Click Login. The System Management Homepage appears.

Using the Online Edition from a command line

To list the command line options, enter the following commands: cd opt\hp\hpdiags

hpdiags -?

The optional command line parameters are listed in the following table.

Parameter	Description

-l<LanguageCode>	Language Code options:
	• en (for English, the default language)
	•	de (for German)
	•	es (for Spanish)
	•	fr (for French)
	•	it (for Italian)
	•	ja (for Japanese)

-v <Level>	Verbosity of output where Level is an integer between 1 and 5. Level 1 is the most
	filtered and Level 5 is the most verbose. The default is Level 3.
-s "mmhhddMMDD"	Schedule automatic execution. mm=minute (0-59), hh=hour (0-23), dd=day (1-31),
	MM=month (1-12), DD=day of week (0-6). All fields must be two digits (02 instead
	of 2).
	Use a single asterisk (*) for any value. If you use an asterisk, you must quote the
	date/time value (-s "0023***"). If no asterisk is used, the quotes are optional.
	This command adds an entry to your crontab, for Linux-based systems, or the
	Windows Scheduled Tasks list, for Windows-based systems. For more Information on
	crontab, enter man crontab at a Linux command prompt.
-u	Unschedule of HP Insight Diagnostics running.
	This command removes all entries that refer to HP Insight Diagnostics in your
	crontab. For a Windows system, this command removes the entries in the Windows
	Scheduled Tasks list.

-c <File1> <File2>	Compare a file to the current output, or if two files are specified, compare the files
	without generating a new report.
-t	Run a new Survey snapshot and output to the terminal.
	This option is ignored if -o is not specified.

-p	Survey captures and comparisons can be to a file as plain text. The default is XML
	format.

-o <File1>	Run a new survey snapshot and output to a file. The default is formed using the
	current date in this format: surveyCCYY-MM-DD-HH-mm-ss.xml (CC=century,
	YY=year, MM=month, DD=day, HH=hour, mm=minute, and ss=second).
	-t and -o cannot be used together.

-f	Overwrite the output file if it already exists.
	If the -o parameter is not specified this option is ignored.

Getting started 12

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