Gateway E-6000 User Manual

your computer
e-6000 user's guide
Contents
1 Checking Out Your Gateway E-6000 Computer . . . . . . . . . . . . . . . . . . 1
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Identifying your model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Gateway model number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Finding your specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2 Setting Up Your Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Working safely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Reducing eye strain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Setting up your computer desk and chair . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Setting up your computer and computer accessories . . . . . . . . . . . . . . . . . . . 15
Sitting at your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Avoiding discomfort and injury from repetitive strain . . . . . . . . . . . . . . . . . . . . 16
Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Starting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Turning off your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Restarting (rebooting) your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
3Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
HelpSpot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Searching for a topic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
HelpSpot videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Using eSupport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
4 Using Drives and Multimedia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Using the diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Using the CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Identifying drive types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Inserting a CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Using a recordable drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Creating data CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Creating music CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
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Copying CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
5 Maintaining Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Caring for your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Creating an emergency startup diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Protecting your computer from viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Managing hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Checking hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Using Disk Cleanup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Checking the hard drive for errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Defragmenting the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Using the Scheduled Task Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Cleaning your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Cleaning the computer screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Power management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Using power saving modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Changing power settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Changing the power scheme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Changing advanced power settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Activating and using Hibernate mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Setting up an uninterruptible power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
6 Restoring Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Using the Restoration CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Reinstalling device drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Updating device drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Reinstalling programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Reinstalling Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
7 Adding or Replacing Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Closing the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Adding or replacing a drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Adding or replacing add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107
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Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Adding or replacing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Replacing the system battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
8 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Setting the BIOS configuration jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
9 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Software support tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
CD, DVD, or recordable drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Cleaning CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Before calling Gateway Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Self-help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Tutoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
A Reference Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
System board layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Section 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
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Section 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162
BIOS configuration jumper settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163
System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164
B Safety, Regulatory, and Legal Information. . . . . . . . . . . . . . . . . . . . . .167
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
iv
Checking Out
Your Gateway
E-6000 Computer
This chapter introduces you to the basic features of your Gateway E-6000 computer. Read this chapter to learn:
How to identify the features of your Gateway computer
How to locate your computer’s model and serial
number
How to locate the Microsoft Certificate of Authenticity
How to locate the specifications for your computer
What accessories are available for your computer
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Chapter 1: Checking Out Your Gateway E-6000 Computer

Front

Your computer may contain any of the following components.
CD/DVD/recordable drive
5.25-inch drive bay cover
Diskette drive
CD/DVD eject button
5.25-inch drive bay cover
Diskette eject button
IEEE 1394 port
(optional)
Power button
USB ports
3.5-inch drive bay cover
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Component Icon Description
Front
CD/DVD/recordable drive
5.25-inch drive bay cover
Diskette drive Use this drive to store smaller files on diskettes. For more
IEEE 1394 port (optional)
Power button Press this button to turn the power on or off. You can also
CD/DVD eject button Press this button to open the CD or DVD drive tray.
5.25-inch drive bay cover
Use this drive to listen to audio CDs, install games and programs, watch DVDs, and store large files onto recordable CDs and DVDs (depending on drive type). For more information, see “Using the CD or DVD drive” on page 32.
This drive may be a CD, CD-RW, DVD, DVD/CD-RW, DVD/DVD-RAM/DVD-R/CD-RW, or DVD-RAM/DVD-R drive. To identify your drive type and for more information about your drive, see “Identifying drive types” on page 32.
Remove this cover to install an additional 5.25-inch drive.
information, see “Using the diskette drive” on page 30.
®
Plug an IEEE 1394 (also known as Firewire device (such as a digital video camera) into this 4-pin IEEE 1394 port.
configure the power button to operate in Standby/Resume mode or Hibernate mode. For more information on changing the power button setting, see “Power management” on page 71.
Remove this cover to install an additional 5.25-inch drive.
or i.Link®)
Diskette eject button Press this button to eject an inserted diskette.
USB ports USB 2.0 Plug USB (Universal Serial Bus) devices (such as a joystick
or digital camera) into these ports.
The front USB ports are USB v2.0.
Any USB device will work in any USB port.
3.5-inch drive bay cover
Remove this cover to install an additional 3.5-inch drive.
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Chapter 1: Checking Out Your Gateway E-6000 Computer

Back

Your computer may contain any of the following components.
Serial number
Power connector
Voltage switch
Microsoft Certificate
of Authenticity
PS/2 mouse port
PS/2 keyboard port
USB ports
Serial port
Parallel por t
Kensington lock slot
Case cover shipping screw
USB ports
TV jack
Modem jack
(optional)
Headphone/analog
speakers (Line out 1) jack
(optional)
IEEE 1394 port
(optional)
Rear out
(Line out 2) jack
(optional)
4
Ethernet (network) jack
Monitor port
Add-in card retention thumbscrew
Microphone jack (optional)
Digital speakers (Digital out) jack (optional)
Audio input (Line in) jack (optional)
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Component Icon Description
Serial number Your computer’s serial number.
Power connector Plug the power cable into this connector.
Voltage switch Before turning on your computer, make sure that this
switch is in the correct position for the correct voltage. The switch is preset at the factory with the correct voltage for your area.
In the United States, the utility power is supplied at a nominal 115 volts at 60 Hz. The power supply should always be set to this when your computer is operating in the United States. In other areas of the world, such as Europe, the utility power is supplied at 230 volts at 50 Hz. If your computer is operating in an environment such as this, the voltage switch should be moved to 230.
Back
Microsoft Certificate of Authenticity
PS/2 mouse port Plug a Personal System/2
PS/2 keyboard port Plug a PS/2 keyboard into this port.
USB ports USB 1.1
USB 2.0
Serial port Plug a serial device (such as a digital camera) into this
Parallel port Plug a parallel device (such as a printer) into this port.
TV jack Plug a television into this port.
Modem jack (optional)
The Microsoft Certificate of Authenticity (COA) contains your Windows product key.
®
(PS/2) mouse into this port.
Plug USB (Universal Serial Bus) devices (such as a mouse, keyboard, or printer) into these ports.
The rear USB ports are both USB v1.1 and USB v2.0. Look at the icons on the rear ports to determine which are USB v1.1 and which are USB v2.0.
Any USB device will work in any USB port.
port.
Plug a modem cable into this jack.
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Chapter 1: Checking Out Your Gateway E-6000 Computer
Component Icon Description
Headphone/analog speakers (Line out 1) jack (optional)
IEEE 1394 port (optional)
Rear out (Line out 2) jack (optional)
Kensington™ lock slot Secure your computer to an object by connecting a
Case cover shipping screw
Ethernet (network) jack Plug a 10/100 Ethernet network cable or a device (such
Monitor port Plug a monitor into this port.
Add-in card retention thumbscrew
Microphone jack (optional)
Plug powered, analog front speakers, an external amplifier, or headphones into this jack. This jack is color-coded green.
Plug an IEEE 1394 (also known as Firewire or i.Link) device (such as a scanner or hard drive) into this 6-pin IEEE 1394 port.
Plug powered, analog rear speakers or an external amplifier into this jack. This jack is color-coded black.
Kensington cable lock to this slot.
Remove this screw before opening the case.
as a DSL or cable modem) into this jack.
Remove this screw when adding or replacing add-in cards.
Plug a microphone into this jack. This jack is color-coded red or pink.
Digital speakers (Digital out) jack (optional)
Audio input (Line in) jack (optional)
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Plug digital speakers into this jack. You can also use this jack for an analog center speaker or analog subwoofer. This jack is color-coded orange.
Plug an external audio input source (such as a stereo) into this jack so you can record sound on your computer. This jack is color-coded blue.
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Identifying your model

Identifying your model
Important The labels shown in this section are for informational
purposes only. Label information varies by model, features ordered, and location.

Gateway model number

The label on the back of your computer case contains information that identifies your computer model. The label also contains your serial number. Gateway Technical Support will need this information if you call for assistance.
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Chapter 1: Checking Out Your Gateway E-6000 Computer

Gateway serial number

You can locate the Gateway serial number:
Printed on a white sticker on the front, side, or top of your computer case.
Printed on the customer invoice that came with your computer. The
invoice also contains your customer ID number.
Displayed in HelpSpot in Windows XP. Click Start, Help and Support, then
click
View product serial number.

Microsoft Certificate of Authenticity

The Microsoft Certificate of Authenticity label found on the back or side of your computer case includes the product key code for your operating system.
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Finding your specifications

Finding your specifications
For more information about your computer, such as memory size, memory type, and hard drive size, go to the eSupport page at support.gateway.com additional Gateway documentation and detailed specifications.
To view your computer’s serial number or check your specifications in Windows XP, click
Start, Help and Support, then click My Computer Info.
My Computer Info link in HelpSpot or visit Gateway’s
. The eSupport page also has links to
www.gateway.com
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Chapter 1: Checking Out Your Gateway E-6000 Computer
You can also find out more about your computer at the Gateway eSupport site. Visit support.gateway.com
.
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Accessories

Gateway offers various accessories that can help you make the most of using your computer. To order accessories, visit the Accessory Store at accessories
Networking kit
With a networking kit, you can network (link), two or more computers. After you have set up a network, you can access the files, drives, and printers on linked computers, play multiplayer games, and even share one Internet connection.
Two types of networking kits are available. Wireless networking kits use radio frequency to link your computers wirelessly. Ethernet networking kits use network cabling to link your computers.
Imaging equipment
A digital camera lets you take pictures that you can view and edit on your computer.
A digital video camera lets you take pictures that you can edit on your computer.
.gateway.com.
Accessories
A scanner copies an image, such as a graphic or document, then stores the copy in a file.
You can attach your digital photographs or scanned images to e-mail messages or post them on a Web site.
Printers
You can attach almost any type of printer to your computer. The most common types are inkjet and laser printers, which print in color or in black and white.
Inkjet printers and cartridges are relatively inexpensive, but they are slower than laser printers. Using an inkjet color printer, you can print pictures, banners, and greeting cards, as well as documents.
Laser printers and cartridges are more expensive, but they usually print much faster than inkjet printers. Laser printers are better than inkjet printers when you are printing large documents.
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Chapter 1: Checking Out Your Gateway E-6000 Computer
Storage Devices
If you need additional storage space or you want to back up your files, you can add storage devices to you computer.
With a re cordable CD or D V D drive , you can free up h ard dri ve space by backing up files, then removing them from your hard drive. Writable CDs can hold as much as 700 MB of data. Writable DVDs can hold as much as 4.7 GB of data. For more information about using recordable drives, see “Using a recordable drive” on page 36.
Iomega Zip drives, like diskette drives, use disks to store data. Zip disks can store 100 MB, 250 MB, or 750 MB of data. You can use a Zip drive to back up files you do not use so you can remove them from your hard drive. Zip drives also provide an easy way to transfer files between computers (if both computers have internal Zip drives or if you have one external, portable Zip drive).
If you need to back up your entire system, you probably need a tape backup (TBU) drive. TBU drives, like tape recorders, use magnetic tape cartridges to store data. Tape drive cartridges can store 2 GB, 20 GB, 40 GB, 130 GB, or more of data.
If you want to increase your internal storage space, try adding a second hard drive or replacing your existing hard drive with a larger drive. For more information about installing a larger drive, see “Adding or Replacing Components” on page 89.
Memory
Large programs, such as multimedia games or graphics programs, use a lot of memory. If your programs are running more slowly than you think they should, try adding more memory. For more information, “Adding or replacing memory” on page 115.
Uninterruptible power supplies
A standby, uninterruptible power supply (UPS) protects your computer from data loss during a total power failure. A UPS uses a battery to keep your computer running temporarily during a power failure so you can save your work and shut down your computer correctly. A UPS may also provide protection from power surges. For information about setting up a UPS, see “Setting up an uninterruptible power supply” on page 77.
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Setting Up Your
Computer
This chapter provides basic information about your Gateway computer. Read this chapter to learn how to:
Use your computer safely
Start and turn off your computer
Restart (reboot) your computer
2
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Chapter 2: Setting Up Your Computer

Working safely

Before using your computer, read the following recommendations for setting up a safe and comfortable work area and avoiding discomfort and strain.
Hands and arms are parallel to the floor
Top of screen is not higher than eye level
Screen is perpendicular to your line of sight
Feet are flat on the floor

Reducing eye strain

Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes.
Position the computer desk and monitor so you can avoid glare on your
screen and light shining directly into your eyes. Reduce glare by installing shades or curtains on windows, and by installing a glare screen filter on your monitor.
Use soft, indirect lighting in your work area. Do not use your computer
in a dark room.
Avoid focusing your eyes on your computer screen for long periods of time.
Look away from your computer occasionally, and try to focus on distant objects.
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Setting up your computer desk and chair

When you are setting up your computer desk and chair, make sure that the desk is the appropriate height and the chair helps you maintain good posture.
Select a flat surface for your computer desk.
Adjust the height of the computer desk so your hands and arms are
positioned parallel to the floor when you use the keyboard and mouse. If the desk is not adjustable or is too tall, consider using a keyboard drawer.
Use an adjustable chair that is comfortable, distributes your weight evenly,
and keeps your body relaxed.
Position your chair so the keyboard is at or slightly below the level of your
elbow. This position lets your shoulders relax while you type.
Adjust the chair height, adjust the forward tilt of the seat, or use a footrest
to distribute your weight evenly on the chair and relieve pressure on the back of your thighs.
Adjust the back of the chair so it supports the lower curve of your spine.
You can use a pillow or cushion to provide extra back support.
Working safely

Setting up your computer and computer accessories

Set up the monitor so the top is no higher than eye level, the monitor
controls are within reach, and the screen is tilted to be perpendicular to your line of sight.
Place your keyboard and mouse at a comfortable distance. You should be
able to reach them without stretching.
Set paper holders at the same height and distance as the monitor.
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Chapter 2: Setting Up Your Computer

Sitting at your computer

Avoid bending, arching, or angling your wrists. Make sure that they are
in a relaxed position when you type.
Do not slouch forward or lean far back. Sit with your back straight so your
knees, hips, and elbows form right angles when you work.
Take breaks to stand and stretch your legs.
Avoid twisting your torso or neck.

Avoiding discomfort and injury from repetitive strain

Vary your activities to avoid excessive repetition.
Take breaks to change your position, stretch your muscles, and relieve your
eyes.
Find ways to break up the work day, and schedule a variety of tasks.
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Protecting from power source problems

Protecting from power source problems
During a power surge, the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage. Protect your computer and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your computer.
Warning High voltages can enter your computer through both the
power cord and the modem connection. Protect your computer by using a surge protector. If you have a telephone modem, use a surge protector that has a modem jack. If you have a cable modem, use a surge protector that has an antenna/cable TV jack. During an electrical storm, unplug both the surge protector and the modem.
An uninterruptible power supply (UPS) supplies battery power to your computer during a power failure. Although you cannot run your computer for an extended period of time with a UPS, a UPS lets you run your computer long enough to save your work and shut down your computer normally. For more information about using a UPS, see “Setting up an uninterruptible power supply” on page 77.
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Chapter 2: Setting Up Your Computer

Starting your computer

To start your computer:
1 Connect the cables to your computer using the setup poster. 2 Turn on the monitor. 3 Turn on your computer and speakers. 4 If you are starting your computer for the first time, follow the on-screen
instructions to set up your computer.
5 Turn on any peripheral devices, such as printers or scanners, and see the
documentation that came with the device for setup instructions.
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Turning off your computer

Tips & Tricks When you turn off your computer, certain components in
the power supply and system board remain energized. In order to remove all electrical power from your computer, unplug the power cord and modem cable from the wall outlets. We recommend disconnecting the power cord and modem cable when your computer will not be used for long periods.
To turn off your computer in Windows XP:
1 Click Start, then click Turn Off Computer. The Turn Off Computer dialog box
opens.
2 Click Tu r n O f f . Windows shuts down and turns off your computer.
Important If for some reason you cannot use the Turn Off Computer
option in Windows to turn off your computer, press the power button on the front of the computer case. If this does not work, press and hold the power button for about five seconds, then release it.
Turning off your computer
To turn off your computer in Windows 2000:
1 Click Start, then click Shut Down. The Shut Down Windows dialog box opens. 2 Click the arrow button to open the What do you want your computer to do
list, then click
Shut down.
3 Click OK. Windows shuts down and turns off your computer.
Important If for some reason you cannot use the Turn Off Computer
option in Windows to turn off your computer, press the power button on the front of the computer case. If this does not work, press and hold the power button for about five seconds, then release it.
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Chapter 2: Setting Up Your Computer

Restarting (rebooting) your computer

If your computer does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your computer to normal operation, you may have to restart (reboot) your computer.
To close unresponsive programs and restart your computer:
1 Press CTRL+ALT+DEL, then click Task Manager. The Task Manager window
opens.
2 Click the Applications tab, then click the program that is not responding. 3 Click End Task. 4 If your computer does not respond, turn it off, wait ten seconds and turn
it on again.
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Important If your computer does not turn off, press the power button
on the front of the computer case. If this does not work, press and hold the power button for about five seconds, then release it.
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Getting Help

This chapter tells you about additional information resources available to help you use your computer. Read this chapter to learn how to access:
HelpSpot™
Online help
Gateway Web site
3
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Chapter 3: Getting Help

HelpSpot

Your computer may include HelpSpot, an easily accessible collection of help information, troubleshooters, instructional videos, and automated support. Use HelpSpot to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. HelpSpot also has an area called Contact Gateway that helps you find the right resource at Gateway to answer your questions or help solve your problems.
To start HelpSpot in Windows XP:
Click Start, then click Help and Support. HelpSpot opens.
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If this is the first time you have started HelpSpot, you may experience a brief wait while HelpSpot builds the help database, then HelpSpot displays an introductory video.
www.gateway.com
HelpSpot
You can find help information by clicking a link, performing a search, or browsing the index. To learn about using your Gateway computer, your mouse, and other tasks, click the
Using your computer link on the HelpSpot main page.
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Chapter 3: Getting Help

Searching for a topic

To search for a topic in HelpSpot, type a word or phrase (keyword) in the Search box located at the top of any HelpSpot screen, then click the arrow button.
Search box
Search results
header
Search results
headers
For each search, you receive the following search result types:
Suggested Topics - These topics are located in HelpSpot and are relevant
to your search topic.
Full-text Search Matches - These topics are located in HelpSpot and contain
the words you entered in the
Microsoft Knowledge Base - These topics are located on the Microsoft Web
site and contain the words you entered in the
Search box.
Search box. You must be
connected to the Internet to search for and access these topics.
Gateway.com Search - These topics are located on the Gateway Web site
and contain the words you entered in the
Search box. You must be
connected to the Internet to search for and access these topics.
To view a list of your search results, click the results header for the type of results you want to view.
To view a topic, click the topic name in the
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Search Results list.

HelpSpot videos

HelpSpot contains several short videos to help introduce you to new concepts or show you how to perform various tasks.
To play a HelpSpot video:
To watch a video in HelpSpot, click Video Tutorials on the HelpSpot home
page, then click a video title. The video plays.
HelpSpot
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Chapter 3: Getting Help

Online help

Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. You can access most online help information by selecting a topic from a a
Help button.
You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help.
Help menu or by clicking
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Gateway Web site

Gateway's online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials and personalized information about your system. Visit the Gateway eSupport Web site at support.gateway.com
.
Gateway Web site
To see an overview of the eSupport Web site, click you through the features available.
www.gateway.com
Take a Tour. The tour guides
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Chapter 3: Getting Help

Using eSupport

The eSupport site is divided into four major areas:
Support Home
Downloads
Contact Us
Account Info
Each of these areas is represented by a tab across the top of the Web page.
Support Home tab
To get specific information about your computer, type your serial number into the My System Information box, then click
for me
. For more information, see “Finding your specifications” on page 9.
The Support Information link lets you access product documentation, specifications, and manuals. By entering your serial number, you get specific documents related to your system. You can also browse through the reference area to locate an article specific to the question you have.
GO, or click Look up my serial number
The Tut orials link lets you access an extensive library of how-to articles and videos on topics such as making audio CDs and installing a hard drive.
Downloads tab
The Downloads tab provides the latest software updates for BIOS and driver upgrades. By entering your serial number you get drivers specific to your system. Click
All Downloads to walk through a step-by-step wizard to locate your drivers.
For more information, see “Updating device drivers” on page 83.
Contact Us tab
The Contact Us tab contains links to technical support with a live technician, including chat and e-mail. Click numbers for both sales and support. For more information, see “Telephone support” on page 152.
Call Us to get a list of Gateway telephone
Account Info tab
The Account Info tab contains support for non-technical issues, like the status of your order or changing your account address.
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Using Drives and
Multimedia
This chapter provides information on using the multimedia capabilities of your computer. Read this chapter to learn how to:
Use the diskette drive
Use the CD or DVD drive
Record your own CDs and DVDs
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Chapter 4: Using Drives and Multimedia

Using the diskette drive

The diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer.
Warning Do not expose diskettes to water or magnetic fields.
Exposure could damage the data on the diskette.
Diskette drive
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Activity light
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Eject button
Using the diskette drive
To use a diskette:
1 Diskettes are marked with an arrow showing which end to insert into a
diskette drive first. Insert the arrow-marked end of a diskette into the diskette drive with the label side facing up. The diskette locks into the drive and the diskette eject button pops out.
2 To access a file on the diskette in Windows XP, click Start, then click My
Computer
double-click the file name.
- OR -
To access a file on the diskette in Windows 2000, double-click the
Computer
the file name.
. Double-click the drive letter (for example, the A: drive), then
My
icon, the drive letter (for example, the A: drive), then double-click
3 To remove the diskette, make sure that the drive activity light is off, then
press the diskette eject button.
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Chapter 4: Using Drives and Multimedia

Using the CD or DVD drive

You can use your computer to enjoy a wide variety of multimedia features.

Identifying drive types

Your Gateway computer may contain one of the following drive types.
Important The bezel on the Gateway Micro Tower case may hide the
drive logo. To find out which drive type is installed in your computer, check your computer’s specifications. For more information, see “Finding your specifications” on page 9.
Look on the front of the drive for one of the following logos:
CD drive
CD-RW drive
DVD drive
DVD-RAM/DVD-R drive
Use a CD drive for installing programs, playing audio CDs, and accessing data.
You cannot use this drive to create CDs or play DVDs.
Use a CD-RW drive for installing programs, playing audio CDs, accessing data, and creating CDs.
You cannot use this drive to play DVDs.
You can only write to a CD-R disc once. You can write to and erase CD-RW discs multiple times. For more information, see “Using a recordable drive” on page 36.
Use a DVD drive for installing programs, playing audio CDs, playing DVDs, and accessing data.
You cannot use this drive to create CDs.
Use a DVD-RAM/DVD-R drive for installing programs, playing audio CDs, playing DVDs, and recording video and data to DVD-RAM or DVD-R discs. You cannot use this drive to create CDs. For more information, see “Using a recordable drive” on page 36.
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Using the CD or DVD drive
Combination DVD/CD-RW drive
Combination DVD/DVD-RAM/ DVD-R/CD-RW Drive
Use a combination DVD/CD-RW drive for installing programs, playing audio CDs, playing DVDs, accessing data, and recording music and data to CD-R or CD-RW discs. For more information, see “Using a recordable drive” on page 36.
Use a combination DVD/DVD-RAM/DVD-R/CD-RW drive for installing programs, playing audio CDs, playing DVDs, accessing data, recording music and data to CD-R or CD-RW discs, and recording video and data to DVD-RAM or DVD-R discs. For more information, see “Using a recordable drive” on page 36.
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Chapter 4: Using Drives and Multimedia

Inserting a CD or DVD

CD/DVD/recordable drive
Eject button
34
Important Some music CDs have copy protection software. You may
not be able to play these CDs on your computer.
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Using the CD or DVD drive
To insert a CD or DVD:
1 Press the eject button next to the CD or DVD drive. The CD or DVD drive
tray opens.
2 Place the disc in the tray with the label facing up.
Important When you place a single-sided disc in the tray, make sure
that the label side is facing up. If the disc has two playable sides, place the disc so the name of the side you want to play is facing up.
3 Press the eject button again. The CD or DVD drive tray closes.
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Chapter 4: Using Drives and Multimedia

Using a recordable drive

You can use your CD-RW, DVD/CD-RW, or DVD/DVD-RAM/DVD-R/CD-RW drive to create data CDs, music CDs, or copies of CDs. You can use your DVD-RAM/DVD-R or DVD/DVD-RAM/DVD-R/CD-RW drive to create data DVDs. For more information about your drive’s capabilities, see “Identifying drive types” on page 32.

Creating data CDs and DVDs

Use Roxio Easy CD Creator to create data CDs and DVDs. Data CDs and DVDs are ideal for backing up important files such as tax records, letters, MP3s, digital movies, or photos. For information on creating music CDs, see “Creating music CDs” on page 41.
Use your movie creator software to create video DVDs. For more information about using the movie creator software that came with your computer, see its online help.
Important We recommend that you do not use your computer for
other tasks while creating CDs or DVDs.
36
Important If you record copyrighted material on a CD or DVD, you
need permission from the copyright owner. Otherwise, you may be violating copyright law and be subject to payment of damages and other remedies. If you are uncertain about your rights, contact your legal advisor.
www.gateway.com
Using a recordable drive
To create a data CD or DVD:
1 Insert a blank, writable CD or DVD into your recordable CD or DVD drive. 2 If a CD Drive dialog box opens, click Create a CD using Roxio Easy CD Creator,
then click
- OR -
OK. The Select a Project window opens.
If a dialog box does not open, click then click
make a data CD dataCD project dataDVD project
Project Selector. The Select a Project window opens.
Start, All Programs, Roxio Easy CD Creator,
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Chapter 4: Using Drives and Multimedia
3 Move your pointer over make a data CD, then click dataCD project or
dataDVD project. The Easy CD Creator window opens.
Select Source Files
38
Source Pane Add
4 Click the arrow button to open the Select Source Files list, then click the
drive or folder where the files you want to add to the writable CD or DVD are located. If you do not see the folder you want, browse through the folders in the Source pane.
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Using a recordable drive
5 Click the file you want to record (hold down the CTRL or SHIFT key when
you click to select multiple files) in the Source pane, then click
Add.
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record
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Chapter 4: Using Drives and Multimedia
6 After you have added all of your files, click record. The Record CD Setup
dialog box opens.
7 Click Start Recording.
Start Recording
Help and
Support
For more information about creating CDs in Windows XP, click Start, then click Help and Support.
Type the keyword creating CDs in the HelpSpot Search box , then click the arrow.
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Creating music CDs

Use Roxio Easy CD Creator to create music CDs from other music CDs or MP3 files. For information on creating data CDs, see “Creating data CDs and DVDs” on page 36. You cannot create music DVDs.
Important We recommend that you do not use your computer for
other tasks while creating CDs.
Important If you record copyrighted material on a CD or DVD, you
need permission from the copyright owner. Otherwise, you may be violating copyright law and be subject to payment of damages and other remedies. If you are uncertain about your rights, contact your legal advisor.
Important Some music CDs have copy protection software. You
cannot create MP3 files from these CDs and you may not be able to listen to these CDs on your computer.
Creating music CDs
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Chapter 4: Using Drives and Multimedia
To create music CDs:
1 Insert a blank, writable CD into your recordable CD drive.
Tips & Tricks Most home and car stereos can read CD-R discs, but
cannot read CD-RW discs. To make sure that the CD that you create will play on home and car CD players, use a CD-R disc.
2 If a CD Drive dialog box opens, click Create a CD using Roxio Easy CD Creator,
then click
- OR -
OK. The Select a Project window opens.
If a dialog box does not open, click then click
make a music CD musicCD project
Project Selector. The Select a Project window opens.
Start, All Programs, Roxio Easy CD Creator,
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Creating music CDs
3 Move your pointer over make a music CD, then click musicCD project. The
Easy CD Creator window opens.
Select Source Files
Source pane
Source pane
Add
4 Click the arrow button to open the Select Source Files list, then click the
drive or folder where the music files that you want to add to the writable CD are located. If you do not see the folder you want, browse through the folders in the Source pane.
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Chapter 4: Using Drives and Multimedia
5 Click the file you want to record (hold down the CTRL or SHIFT key when
you click to select multiple files) in the Source pane, then click
Tips & Tricks You can add any combination of music tracks or MP3 files
to a music CD project. You can add up to 99 tracks and files, or up to 650 MB (74-minute CD) or 700 MB (80-minute CD) of tracks and files to a music CD project.
Add.
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record
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Creating music CDs
6 After you have added all of your tracks and files, click record. The Record
CD Setup dialog box opens.
Start Recording
7 Click Start Recording. When the recording is complete, you may see a Record
Complete dialog box. Select the appropriate option.
Help and
Support
For more information about creating CDs in Windows XP, click Start, then click Help and Support.
Type the keyword creating CDs in the HelpSpot Search box , then click the arrow.
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Chapter 4: Using Drives and Multimedia

Copying CDs

CD Copier can make backup copies of almost any type of CD. You cannot copy DVDs.
Important We recommend that you do not use your computer for
other tasks while creating a CD.
Important If you record copyrighted material on a CD or DVD, you
need permission from the copyright owner. Otherwise, you may be violating copyright law and be subject to payment of damages and other remedies. If you are uncertain about your rights, contact your legal advisor.
Important Some copyrighted CDs have copy protection software that
may cause your computer to lock up if you attempt to copy them.
If you have only one drive and it is a recordable CD drive, go to “To copy a CD using one drive:” on page 47.
-OR-
If you have two drives and one of the drives is a recordable CD drive, go to “To copy a CD using two drives:” on page 49.
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Copying CDs
To copy a CD using one drive:
1 Insert the CD you want to copy into your recordable CD drive. 2 If a dialog box opens, click Take no action. 3 If a CD Drive dialog box opens, click Create a CD using Roxio Easy CD Creator,
then click
- OR -
OK. The Select a Project window opens.
If a dialog box does not open, click then click
Project Selector. The Select a Project window opens.
CD copier CD copier
Start, All Programs, Roxio Easy CD Creator,
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Chapter 4: Using Drives and Multimedia
4 Move your pointer over CD copier, then click CD copier. The CD Copier
window opens.
5 On the Source and Destination tab, click the arrow button to open the Copy
from
list, then click the recordable drive.
Copy
48
6 Click the arrow button to open the Record to list, then click the recordable
drive.
7 Click Copy. CD Copier copies the information on the source CD to your
hard drive, prompts you to insert the blank CD, then copies the information from the hard drive to the blank CD.
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Copying CDs
To copy a CD using two drives:
1 Insert the CD you want to copy in to your non-reco rdable CD or DVD drive. 2 If a dialog box opens, click Take no action. 3 Insert a blank, writable CD into your recordable CD drive. 4 If a CD Drive dialog box opens, click Create a CD using Roxio Easy CD Creator,
then click
- OR -
OK. The Select a Project window opens.
If a dialog box does not open, click then click
Project Selector. The Select a Project window opens.
CD copier CD copier
Start, All Programs, Roxio Easy CD Creator,
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Chapter 4: Using Drives and Multimedia
5 Move your pointer over CD copier, then click CD copier. The CD Copier
window opens.
6 On the Source and Destination tab, click the arrow button to open the Copy
from
list, then click the drive that contains the source CD.
Copy
50
7 Click the arrow button to open the Record to list, then click the drive that
contains the blank CD (this is your recordable CD drive).
8 Click Copy. The information on the source CD is copied automatically to
your blank CD.
Help and
Support
For more information about copying CDs in Windows XP, click Start, then click Help and Support.
Type the keyword copying CDs in the HelpSpot Search box , then click the arrow.
www.gateway.com
Maintaining Your
Computer
This chapter provides basic information about maintaining your computer hardware and software. Read this chapter to learn how to:
Care for your computer
Create an emergency startup diskette
Protect your computer from viruses
Manage hard drive space
Back up files
Clean your computer
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Chapter 5: Maintaining Your Computer

Caring for your computer

To extend the life of your system:
Be careful not to bump or drop your computer, and do not put any objects
on top of it. The case, although strong, is not made to support extra weight.
When transporting your computer, we recommend that you put it in the
original packaging materials. If you transport your computer in cold weather, let the computer warm up before turning it on.
Keep diskettes and your computer away from magnetic fields. Magnetic
fields can erase data on both diskettes and hard drives.
Avoid subjecting your computer to extreme temperature changes. The case
can become brittle and easy to break in cold temperatures and can melt or warp in high temperatures. Damage due to either extreme is not covered by your warranty. As a general rule, your computer is safest at temperatures that are comfortable for you.
Keep all liquids away from your computer. When spilled onto computer
components, almost any liquid can result in extremely expensive repairs that are not covered under your warranty.
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Avoid dusty or dirty work environments. Dust and dirt can clog the
internal mechanisms.
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Caring for your computer
Use the following table to set up a regular maintenance schedule.
Maintenance task Immediately
Monthly When needed See...
after purchase
Create an emergency diskette X page 54
Check for viruses X X page 56
Manage hard drive space X page 59
Clean up hard drives X X page 60
Scan hard drive for errors X X page 61
Defragment hard drive X X page 63
Back up files X X page 65
Clean computer case X page 67
Clean keyboard X page 68
Clean computer screen X page 68
Clean mouse X page 69
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Chapter 5: Maintaining Your Computer

Creating an emergency startup diskette

An emergency startup diskette is a diskette that contains critical information that you need to start your computer if Windows fails to start. You should create a startup diskette as soon as you get your computer.
To create an emergency startup diskette in Windows XP:
1 Insert a blank diskette labeled Startup into the diskette drive. 2 Click Start, then click My Computer. The My Computer window opens. 3 Right-click 3½ Floppy (A:), then click Format. The Format 3½ Floppy (A:)
dialog box opens.
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4 Click to select the Create an MS-DOS startup disk check box, then click Start.
A message warns you that any information on the diskette will be erased.
5 When you see the warning message, click OK. Windows copies files to the
emergency startup diskette.
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Creating an emergency startup diskette
6 When Windows finishes copying files, remove the diskette from the
diskette drive.
7 Slide the write-protect tab up to prevent the diskette from being erased or
infected by viruses.
Not write-
protected
Write-
protected
8 Store your emergency startup diskette in a safe place with your other
backup software media.
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Chapter 5: Maintaining Your Computer

Protecting your computer from viruses

A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your computer to malfunction. Some viruses go undetected for a period of time because they are activated on a certain date.
Protect your computer from a virus by:
Using the Norton
on diskettes, attached to e-mail messages, or downloaded from the Internet.
Checking all programs for viruses before installing them.
Disabling macros on suspicious Microsoft Word and Excel files. These
programs will warn you if a document that you are opening contains a macro that might have a virus.
Periodically updating the Norton AntiVirus program to protect against the
latest viruses.
®
AntiVirus program to check files and programs that are
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Help and
Support
For more information about protecting your computer against viruses in Windows XP, click Start, then click Help and Support.
Type the keyword viruses in the HelpSpot Search box
, then click the arrow.
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Protecting your computer from viruses
To scan for viruses:
1 Click Start, All Programs, Norton AntiVirus, then click Norton AntiVirus 2002.
Norton AntiVirus opens.
Scan for
viruses
2 Click Scan for Viruses.
Scan
3 Click the type of scan you want to make in the Scan area, then under
Actions, click
Scan.
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Chapter 5: Maintaining Your Computer
To remove a virus:
1 If Norton AntiVirus finds a virus, follow all on-screen instructions to
remove the virus.
2 Turn off your computer and leave it off for at least 30 seconds. 3 Turn on your computer and rescan for the virus.
To update Norton AntiVirus:
1 Make sure that you are connected to the Internet. 2 Click Start, All Programs, Norton AntiVirus, then click LiveUpdate - Norton
AntiVirus
. The LiveUpdate wizard opens.
3 Follow the on-screen instructions to update your Norton AntiVirus
program with the latest virus protection files.
4 When the program has finished, click Finish.
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Managing hard drive space

Managing hard drive space
Windows provides several utilities you can use to manage your hard drive.

Checking hard drive space

To check hard drive space:
1 In Windows XP, click Start, then click My Computer. The My Computer
window opens.
- OR -
In Windows 2000, double-click the window opens.
My Computer icon. The My Computer
2 Right-click the drive that you want to check for available file space, then
click
Properties. Drive space information appears.
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Using Disk Cleanup

Delete unnecessary files, such as temporary Windows files, to free hard drive space.
To use the Windows Disk Cleanup program:
1 In Windows XP, click Start, then click My Computer. The My Computer
window opens.
- OR -
In Windows 2000, double-click the window opens.
My Computer icon. The My Computer
2 Right-click the hard drive that you want to delete files from, for example
Local Disk (C:), then click General tab.
Properties. The Properties dialog box opens at the
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3 Click Disk Cleanup. The Disk Cleanup dialog box opens.
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Managing hard drive space
4 Make sure that the check box beside each file type you want to delete is
selected. For more information about file types you can delete, read the descriptions in the Disk Cleanup dialog box.
5 Click OK, then click Ye s.
Help and
Support
For more information about keeping the hard drive space free of unnecessary files in Windows XP, click Start, then click Help and Support.
Type the keyword disk cleanup in the HelpSpot Search box , then click the arrow.

Checking the hard drive for errors

The Error-checking program examines the hard drive for physical flaws and file and folder problems. This program corrects file and folder problems and marks flawed areas on the hard drive so Windows does not use them.
If you use your computer several hours every day, you probably want to run Error-checking once a week. If you use your computer less frequently, once a month may be adequate. Also use Error-checking if you encounter hard drive problems.
To check the hard drive for errors:
1 In Windows XP, click Start, then click My Computer. The My Computer
window opens.
- OR -
In Windows 2000, double-click the window opens.
My Computer icon. The My Computer
2 Right-click the hard drive that you want to check for errors, for example
Local Disk (C:), then click
Properties. The Properties dialog box opens.
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3 Click the Too ls tab.
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4 Click Check Now. 5 Click the options you want to use, then click Start. For help, press F1.
Windows checks the drive for errors. This process may take several minutes. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found.
6 Correct any problems that are found by following the on-screen
instructions.
7 Click OK.
Help and
Support
For more information about checking the hard drive for errors in Windows XP, click Start, then click Help and Support.
Type the keyword checking for disk errors in the HelpSpot Search box , then click the arrow.
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Managing hard drive space

Defragmenting the hard drive

When working with files, sometimes Windows divides the file information into pieces and stores them in different places on the hard drive. This is called fragmentation, and it is normal. In order for your computer to use a file, Windows must search for the pieces of the file and put them back together. This process slows the hard drive performance.
The Disk Defragmenter program organizes the data on the drive so each file is stored as one unit rather than as multiple pieces scattered across different areas of the drive. Defragmenting the information stored on the drive can improve hard drive performance.
While the Disk Defragmenter program is running, do not use your keyboard or mouse because using them may continuously stop and restart the defragmenting process. Also, if you are connected to a network, log off before starting Disk Defragmenter. Network communication may stop the defragmentation process and cause it to start over.
To run Disk Defragmenter:
1 In Windows XP, click Start, then click My Computer. The My Computer
window opens.
- OR -
In Windows 2000, double-click the window opens.
My Computer icon. The My Computer
2 Right-click the hard drive that you want to defragment, for example Local
Disk (C:), then click
Properties. The Properties dialog box opens.
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Chapter 5: Maintaining Your Computer
3 Click the Too ls tab.
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4 Click Defragment Now. 5 If Disk Defragmenter does not start automatically, click Defragment or Start.
Disk Defragmenter shows its progress on the computer display. When finished, Disk Defragmenter asks if you want to quit the program.
6 Click Close or Yes, then click the X in the top-right corner to close the Disk
Defragmenter window.
Help and
Support
For more information about defragmenting the hard drive in Windows XP, click Start, then click Help and Support.
Type the keyword defragmenting in the HelpSpot Search box , then click the arrow.
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Managing hard drive space

Backing up files

Backing up files and removing them from the hard drive frees space for new files on the hard drive. It also protects you from losing important information if the hard drive fails or you accidentally delete files.
You should back up your files regularly to a writable CD (if you have a recordable drive) or to diskettes. Use a backup device, such as a recordable drive or Zip drive, to do a complete hard drive backup. For more information, see “Using a recordable drive” on page 36. If you do not have a high-capacity backup device and you want to purchase one, you can contact Gateway’s Add-on Sales department or visit our Accessory Store at accessories
.gateway.com.
Help and
Support
For more information about backing up files in Windows XP, click Start, then click Help and Support.
Type the keyword saving files in the HelpSpot Search box
, then click the arrow.

Using the Scheduled Task Wizard

The Scheduled Task Wizard lets you schedule maintenance tasks such as running Disk Defragmenter and Error-checking.
To start the Scheduled Task Wizard:
1 Click Start, All Programs, Accessories, System Tools, then click Scheduled
Tas ks
. The Scheduled Tasks window opens.
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Chapter 5: Maintaining Your Computer
2 Double-click the Add Scheduled Task icon. The Scheduled Task Wizard
opens.
3 Click Next, then click the task or program you want to schedule and follow
the on-screen instructions to customize the task.
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Important Your computer must be on during scheduled tasks. If your
computer is off, scheduled tasks will not run.
Help and
Support
For more information about using the Scheduled Tasks Wizard in Windows XP, click Start, then click Help and Support.
Type the keyword Scheduled Task Wizard in the HelpSpot Search box , then click the arrow.
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Cleaning your computer

Cleaning your computer
Keeping your computer clean and the vents free from dust helps keep your system performing at its best. You may want to gather these items and put together a computer cleaning kit:
A soft, lint-free cloth
Glass cleaner (not for use on flat panel displays)
An aerosol can of air that has a narrow, straw-like extension
Isopropyl alcohol
Cotton swabs
A CD or DVD drive cleaning kit

Cleaning the exterior

Warning When you shut down your computer, the power turns off,
but some electrical current still flows through your computer. To avoid possible injury from electrical shock, unplug the power cord and modem cable from the wall outlets.
Always turn off your computer and other peripherals before cleaning any components.
Use a damp, lint-free cloth to clean your computer and other parts of your system. Do not use abrasive or solvent cleaners because they can damage the finish on components.
Your computer is cooled by air circulated through the vents on the case, so keep the vents free of dust. With your computer turned off and unplugged, brush the dust away from the vents with a damp cloth. Be careful not to drip any water into the vents. Do not attempt to clean dust from the inside your computer.
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Chapter 5: Maintaining Your Computer

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.
If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it.

Cleaning the computer screen

If your computer screen is a flat panel display, use a soft cloth and water to clean the computer screen. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth.
Warning The computer screen is made of specially coated glass
and can be scratched or damaged by abrasive or ammonia-based glass cleaners.
- OR -
If your computer screen is not a flat panel display, use a soft cloth and glass cleaner to clean the monitor screen. Squirt a little cleaner on the cloth (never directly on the screen), and wipe the screen with the cloth.
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Cleaning your computer

Cleaning the mouse

If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy.
Clean your optical mouse by wiping the bottom of the mouse with a damp lint-free cloth.
To clean your trackball mouse:
1 Shut down your computer, then disconnect the mouse. 2 Turn the mouse upside down. 3 Rotate the retaining ring on the bottom of the mouse counter-clockwise,
then remove the retaining ring and mouse ball.
4 Remove any dust, lint, or dirt from the mouse ball with a soft cloth.
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Chapter 5: Maintaining Your Computer
5 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol.
Mouse rollers
6 Replace the mouse ball and lock the retaining ring into place. 7 Reconnect the mouse, then turn on your computer.
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Help and
Support
For a video tutorial about cleaning the mouse in Windows XP, click Start, then click Help and Support.
Type the keyword Video tutorials in the HelpSpot Search box , then click the arrow.
Click Cleaning the mouse.
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Power management

Computer equipment can account for a significant portion of energy use in the home and office environment. You may not want to shut down your computer each time you leave it, especially if you plan to be away for only a short time. Windows lets you use the following modes to conserve energy when the system is not in use:
Standby - while your computer is in Standby mode, it switches to a low
power state where devices, such as the monitor and drives, turn off and the entire system uses less power.
Always save your work before using Standby mode. In Standby mode, your computer reduces or turns off the power to most devices except memory. However, the information in the memory is not saved to the hard drive. If power is interrupted, the information is lost.
Hibernate - (also called save to disk) writes all current memory (RAM)
information to the hard drive, then turns your computer completely off. The next time you turn on your computer, it reads the memory information from the hard drive and opens the programs and documents that were open when you activated Hibernate mode. For more information, see “Activating and using Hibernate mode” on page 76.
Power management
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Chapter 5: Maintaining Your Computer

Using power saving modes

If your computer is...
On Enter
On Enter Hibernate
In Standby mode
In Hibernate mode
...and you want
...then
to...
In Windows XP, click Start, Turn off computer, then
Standby mode
mode (must be activated)
Exit Standby mode Move the mouse or press a key on your keyboard.
Exit Hibernate mode
click Standby.
- OR -
In Windows 2000, click Start, then click Shut Down. Click the arrow button to open the What do you want your computer to do list, then click Standby. Click OK.
In Windows XP, click Start, then click
Turn O ff Computer. Press and hold Hibernate.
- OR -
In Windows 2000, click Start, then click Shut Down. Click the arrow button to open the What do you want
your computer to do list, then click Hibernate. Click OK.
Press the power button.

Changing power settings

SHIFT, then click
You can change power management settings, such as the power button function and power-saving timers, by changing power settings in Windows. You can also adjust power schemes and adjust advanced power settings.
Power schemes (groups of power settings) let you change power saving options such as when the monitor or hard drive is automatically turned off. You can select one of the defined power schemes or create a custom power scheme.
Advanced power settings let you assign different power saving modes to the power button.
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Changing the power scheme

To change the power scheme:
1 In Windows XP, click Start, then click Control Panel. The Control Panel
window opens. If your Control Panel is in Category View, click
Performance and Maintenance.
- OR -
Power management
In Windows 2000, click Control Panel window opens.
Start, Settings, then click Control Panel. The
2 Click/Double-click the Power Options or Power Management icon. The
Power Options Properties dialog box opens.
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Chapter 5: Maintaining Your Computer
3 Click the arrow button to open the Power Schemes list, then click the power
scheme you want.
- OR -
Click an arrow button for the
hard disks
scheme, click
timer, then click the time you want. To save your custom power
Save As and type a name for the scheme.
System standby, Turn off monitor, or Turn off
4 Click OK.
Help and
Support
For more information about changing the power scheme in Windows XP, click Start, then click Help and Support.
Type the keyword power scheme in the HelpSpot Search box , then click the arrow.

Changing advanced power settings

To change advanced power management settings:
1 In Windows XP, click Start, then click Control Panel. The Control Panel
window opens. If your Control Panel is in Category View, click
Performance and Maintenance.
- OR -
In Windows 2000, click Control Panel window opens.
Start, Settings, then click Control Panel. The
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2 Click/Double-click the Power Options or Power Management icon. The
Power Options Properties dialog box opens.
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Power management
3 Click the Advanced tab.
4 Click the arrow button to open a Power buttons list, then click the power
setting mode you want to use.
5 Click OK.
Help and
Support
For more information about changing the power management settings in Windows XP, click Start, then click Help and Support.
Type the keyword power management in the HelpSpot Search box , then click the arrow.
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Chapter 5: Maintaining Your Computer

Activating and using Hibernate mode

To activate Hibernate mode:
1 In Windows XP, click Start, then click Control Panel. The Control Panel
window opens. If your Control Panel is in Category View, click
Performance and Maintenance.
- OR -
In Windows 2000, click Control Panel window opens.
Start, Settings, then click Control Panel. The
2 Click/Double-click the Power Options or Power Management icon. The
Power Options Properties dialog box opens.
3 Click the Hibernate tab.
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4 Click the Enable hibernation check box, then click Apply. Hibernate mode
is now an option you can select in the Power Schemes and Advanced tabs and in the Turn Off C omputer or Shut Down Windows dialog box.
5 Click OK.
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To use Hibernate mode:
As an automatic power savings mode:
Power management
Open the Power Options Properties dialog box, then click the tab. Click the arrow button to open a
System hibernates list, then click the
time you want to use.
-OR-
Open the Power Options Properties dialog box, then click the Hibernate is now an option in the
As a manually-selected power savings mode:
In Windows XP, click
S
HIFT, then click Hibernate.
Start, then click Turn Off Computer. Press and hold
Power buttons lists.
-OR-
In Windows 2000, click to open the Click
Help and
Support
What do you want your computer to do list, then click Hibernate.
OK.
For more information about using Hibernate mode in Windows XP, click Start, then click Help and Support.
Type the keyword hibernate in the HelpSpot Search box
Start, then click Shut Down. Click the arrow button
, then click the arrow.
Power Schemes
Advanced tab.

Setting up an uninterruptible power supply

To install an uninterruptible power supply (UPS):
1 In Windows XP, click Start, then click Control Panel. The Control Panel
window opens. If your Control Panel is in Category View, click
Performance and Maintenance.
- OR -
In Windows 2000, click Control Panel window opens.
Start, Settings, then click Control Panel. The
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Chapter 5: Maintaining Your Computer
2 Click/Double-click the Power Options or Power Management icon. The
Power Options Properties dialog box opens.
3 Click the UPS tab.
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4 Click Select. The UPS Selection dialog box opens. 5 Click the manufacturer and model of the UPS device. 6 Click the serial port where the UPS device is attached. 7 Click Finish, then click OK.
Help and
Support
For more information about setting up an uninterruptible power supply in Windows XP, click Start, then click Help and Support.
Type the keyword uninterruptible power supply in the HelpSpot Search box , then click the arrow.
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Restoring
Software
Read this chapter to learn how to:
Reinstall device drivers
Update device drivers
Reinstall programs
Reinstall Windows
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Chapter 6: Restoring Software

Using the Restoration CDs

Use the Gateway Restoration CDs to reinstall device drivers, your operating system, and other programs that were preinstalled at the factory.
Important Before you try to fix a problem by reinstalling software from
your Gateway tried these steps first:
Use the diagnostics and troubleshooting tools found in HelpSpot. For more information about diagnostics and troubleshooting tools in Windows XP, click Start, then click Help and Support. Type the keyword troubleshooting in the HelpSpot Search box , then click the arrow.
See the Troubleshooting section of this guide.
If these steps do not resolve the problem, use the Gateway
Restoration CDs
If reinstalling device drivers or programs does not resolve the problem, reinstall Windows.
Restoration CDs
to reinstall device drivers or programs.
, make sure that you have
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Reinstalling device drivers

Reinstalling device drivers
Device drivers are programs that control devices such as the computer display, CD or DVD drives, and modems. Drivers translate information between computer devices and programs.
Drivers for your original computer hardware are installed at Gateway. If you install a new device, you need to install the drivers provided by the device manufacturer.
You should reinstall device drivers:
If directed to do so while troubleshooting
If you see a message indicating that there is a problem with a device driver
If you need to reinstall device drivers because you are directed to do so while troubleshooting or if a message tells you that there is a problem with a device driver, reinstall the device drivers by following the steps in “Reinstalling device drivers” on page 81.
If you just reinstalled Windows XP or Windows 2000, the device drivers were automatically reinstalled.
If you are not comfortable with the procedures covered in this section, seek help from a more experienced computer user or a computer service technician.
To reinstall device drivers:
1 Insert the red Drivers CD into the CD, DVD, or recordable drive. If the
program starts automatically, go to Step 5.
- OR -
If the program does not start automatically, go to Step 2.
2 Click Start, then click Run. The Run dialog box opens. 3 In the Open text box, type d:\runmenu.exe (where d is the drive letter of
your CD, DVD, or recordable drive).
4 Click OK.
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Chapter 6: Restoring Software
5 If this is the first time you have inserted the red Drivers CD, accept the
End User License Agreement (EULA) by clicking
Continue. The Gateway Driver and Application Recovery program starts and
the
Drivers and Application Recovery tab appears.
6 Select a single device driver to reinstall.
- OR -
Click
Automatic Installation, then select multiple device drivers to reinstall.
(Grayed out drivers are not available for Automatic Installation. To select these drivers, click
7 Click Install. 8 Follow any additional on-screen instructions. Depending on the device
driver you are reinstalling, you may only need to restart your computer to complete the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions.
Yes, I accept it, then clicking
Manual Installation.)
Help and
Support
For more information about reinstalling device drivers in Windows XP, click Start, then click Help and Support.
Type the keyword drivers in the HelpSpot Search box
, then click the arrow.
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Updating device drivers

Updating device drivers
The Restoration CDs contain a device driver update utility that works over the Internet. If you do not have an Internet service provider, the update utility works by direct-dialing the device driver update service.
To update device drivers:
1 Insert the red Drivers CD into the CD, DVD, or recordable drive. If the
program starts automatically, go to Step 5.
- OR -
If the program does not start automatically, go to Step 2.
2 Click Start, then click Run. The Run dialog box opens. 3 In the Open text box, type d:\runmenu.exe (where d is the drive letter of
the CD, DVD, or recordable drive).
4 Click OK. 5 If this is the first time you have inserted the red Drivers CD, accept the
End User License Agreement (EULA) by clicking
Continue. The Gateway Driver and Application Recovery program starts and
the
Drivers and Application Recovery tab appears.
Yes, I accept it, then clicking
6 Click the Web Updates tab. 7 Click Check Now. The Connect window opens. 8 Follow the on-screen instructions. Depending on the device driver you are
updating, you may only need to restart your computer to complete the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions.
Help and
Support
For more information about updating device drivers in Windows XP, click Start, then click Help and Support.
Type the keyword updating drivers in the HelpSpot Search box , then click the arrow.
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Reinstalling programs

If you have problems running a program or if you have reinstalled your operating system, you can reinstall programs from the yellow Applications CD and other program CDs. If you are reinstalling programs from other program CDs, follow the installation instructions on each CD. If you want to reinstall a program, uninstall the old version first.
To reinstall programs from the
Applications
CD:
1 If you just reinstalled Windows, go to Step 4. Otherwise, go to the next
step.
2 In Windows XP, click Start, Control Panel, then click
Add or Remove Programs.
- OR -
In Windows 2000, click
Add or Remove Programs icon.
Start, Settings, Control Panel, then double-click the
3 In the Currently Installed Programs list, click the program you want to
uninstall, then click
Change/Remove and follow the on-screen instructions.
4 Insert the yellow Applications CD into the CD, DVD, or recordable drive.
If the program starts automatically, go to Step 8.
- OR -
If the program does not start automatically, go to Step 5.
5 Click Start, then click Run. The Run dialog box opens. 6 In the Open text box, type d:\runmenu.exe (where d is the drive letter of
your CD, DVD, or recordable drive).
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7 Click OK. 8 If this is the first time you have inserted the yellow Applications CD, accept
the End User License Agreement (EULA) by clicking clicking starts and the
Continue. The Gateway Driver and Application Recovery program
Drivers and Application Recovery tab appears.
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Yes, I accept it, then
Reinstalling programs
9 Select a single program to reinstall.
- OR -
Automatic Installation, then select multiple programs to reinstall.
Click (Grayed out programs are not available for Automatic Installation. To select these programs, click
Manual Installation.)
10 Click Install. 11 Follow any additional on-screen instructions. Depending on the programs
you are reinstalling, you may only need to restart your computer to complete the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions.
Help and
Support
For more information about reinstalling programs in Windows XP, click Start, then click Help and Support.
Type the keyword installing programs in the HelpSpot Search box , then click the arrow.
To reinstall programs from a CD:
1 If you just reinstalled Windows, go to Step 4. Otherwise, go to the next
step.
2 In Windows XP, click Start, Control Panel, then click
Add or Remove Programs.
- OR -
In Windows 2000, click
Add or Remove Programs icon.
Start, Settings, Control Panel, then double-click the
3 In the Currently Installed Programs list, click the program you want to
uninstall, then click
Change/Remove and follow the on-screen instructions.
4 Insert the program CD into the CD, DVD, or recordable drive. 5 Complete the program reinstallation by following the instructions
included with the program CD.
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Chapter 6: Restoring Software

Reinstalling Windows

If your computer is not working correctly, try the following options to correct the problem:
Troubleshooting. For more information, see “Troubleshooting” on
page 127.
Reinstalling device drivers. For more information, see “Reinstalling device
drivers” on page 81.
If the options above do not correct the problem, you can use the Restoration CDs to reinstall Windows and other software.
The Restoration CDs step you through reinstalling Windows XP or Windows 2000. If you are reinstalling Windows XP or Windows 2000, the Restoration CDs automatically reinstall the hardware device drivers and some programs as well. You can install any remaining programs by using the program CDs that came with your computer. To reinstall your programs, follow the instructions in “Reinstalling programs” on page 84.
Important If you are prompted for your Windows product key when
you reinstall Windows, you can find the key on the
Microsoft Certificate of Authenticity
back or side of your computer case. For more information, see “Microsoft Certificate of Authenticity” on page 8.
label located on the
To reinstall Windows XP or Windows 2000, and the device drivers:
Caution Back up your personal files before you use this option.
All files on your computer will be deleted!
1 Insert the red Drivers CD into the CD, DVD, or recordable drive. 2 Restart your computer. 3 Select 2. Boot from CD-ROM. 4 Select a language option. 5 Select 1. Delete all files (Automated Fdisk/Format).
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Reinstalling Windows
6 Select 1. Continue deleting all files and restart. 7 When prompted, press any key to continue. 8 Select 2. Boot from CD-ROM.
9 Select a language option. 10 Select 2. Automated installation of Windows (XP or 2000). 11 When prompted, remove the red Drivers CD and insert the blue Operating
System CD into the CD, DVD, or recordable drive, then press any key to continue.
12 When prompted, accept the License Agreement by pressing Y. 13 Wait while the setup program copies files to your hard drive. When your
computer restarts, do NOT press any key to boot from CD.
14 When prompted, insert the red Drivers CD, then click Continue. 15 When prompted, insert the yellow Applications CD(s), then click Continue.
The Gateway Application Loader automatically installs your drivers and programs. Your computer restarts several times during this process. Do not press any keys or buttons during this process unless prompted to do so.
16 When the Gateway Application Loader has finished, click OK. 17 Install additional programs by following the instructions in “To reinstall
programs from the Applications CD:” on page 84.
18 Install other software by following the instructions in “To reinstall
programs from a CD:” on page 85.
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Adding or
Replacing
Components
This chapter provides information about adding or replacing components in your computer. Read this chapter to learn how to remove and install:
Drives
Add-in cards
Power supplies
System boards
Memory
Batteries
You must open your computer case to add or replace components. If you are not comfortable with these instructions, get help from a more experienced computer user or computer service technician.
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Chapter 7: Adding or Replacing Components
Tips & Tricks When cleaning the case, do not use abrasive or solvent
cleaners because they can damage the finish. Use soap and water or a dilution of 80% water and 20% isopropyl alcohol. For more information, see “Cleaning your computer” on page 67.

Selecting a place to work

Work on your computer in an area that:
Is clean (avoid dusty areas)
Is a low-static environment (avoid carpeted areas)
Has a stable surface on which to set your computer
Has enough room to place all of your computer parts
Is near a grounded outlet so you can test your computer after installation
Is near a telephone (in case you need help from Gateway Technical
Support). The telephone must be directly connected to a telephone jack and cannot be connected to your computer

Gathering the tools you need

Some tools and supplies that you may need to work on your computer are:
A flat-head screwdriver
A Phillips screwdriver
A notebook to take notes
Small containers to store various types of screws
A grounding wrist strap (available at most electronic stores)
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Gathering the tools you need

Preventing static electricity discharge

The components inside your computer are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).
Warning ESD can permanently damage electrostatic
discharge-sensitive components in your computer. Prevent ESD damage by following ESD guidelines every time you open the computer case.
Warning To avoid exposure to dangerous electrical voltages and
moving parts, turn off your computer and unplug the power cord and modem and network cable before opening the case.
Before opening the computer case, follow these guidelines:
Turn off your computer.
Wear a grounding wrist strap (available at most electronics stores) and
attach it to a bare metal part of your computer.
Warning To prevent risk of electric shock, do not insert any object
into the vent holes of the power supply.
Touch a bare metal surface on the back of the computer.
Unplug the power cord and the modem and network cables.
Before working with computer components, follow these guidelines:
Avoid static-causing surfaces such as carpeted floors, plastic, and packing
foam.
Remove components from their antistatic bags only when you are ready
to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.
Always hold expansion cards by their edges or their metal mounting
brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface.
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Chapter 7: Adding or Replacing Components

Opening the case

The computer case provides toolless access to internal components.
Warning To avoid exposure to dangerous electrical voltages and
moving parts, turn off your computer, then unplug the power and modem cords before opening the case.
To open the computer case:
1 Follow the instructions under “Preventing static electricity discharge” on
page 91.
2 Shut down your computer, then disconnect the power cord and modem,
network, and all peripheral device cables.
3 Drain any residual power from your computer by pressing the power
button.
4 If your case cover has a shipping screw installed on the back of the case,
remove the screw. For information about the location of the screw, see “Back” on page 4.
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5 Push in on the cover release handle.
Opening the case
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Chapter 7: Adding or Replacing Components
6 Pull the side panel away from the case
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