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Gateway EC38

SERVICEGUIDE

Revision History

Please refer to the table below for the updates made on the Gateway EC38 service guide.

Date Chapter Updates

Copyright © 2009 by Gateway Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retral system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Gateway Incorporated.

PRINTED IN TAIWAN

Contents

Chapter 1: System Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Your Gateway Notebook Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Left . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Right . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Bottom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Keyboard Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Hardware Specifications and Configurations . . . . . . . . . . . . . . . . . . . . . 18

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Second Level Cache . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Lan Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Wireless LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Pointing Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Bluetooth Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Hard Disk Drive Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Audio Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Card Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

WebCAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

I/O . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

LED Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Security Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

FAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Physical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Chapter 2: System Utilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Invoking BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

BIOS Flash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Contents

Chapter 3: Machine Disassembly and Replacement . . . . . . . . . . . . . . . . . . 39

General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Disassembly Procedure Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Removing the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Removing the HDD and RAM . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Removing the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Removing FFC of Main Board . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Removing Wireless Card and Thermal Module . . . . . . . . . . . . . 47

Removing the Main Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Removing I/O Board and Panel . . . . . . . . . . . . . . . . . . . . . . . . . 51

Disassembling the LCM Module . . . . . . . . . . . . . . . . . . . . . . . . 53

Disassembling the External Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Disassembling the HDD Module . . . . . . . . . . . . . . . . . . . . . . . . 55

Chapter 4: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

System Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

External Diskette Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . . 58

External CD-ROM Drive Check . . . . . . . . . . . . . . . . . . . . . . . . . 59

Keyboard or Auxiliary Input Device Check . . . . . . . . . . . . . . . . 59

Memory Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Power System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Touchpad Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Power-On Self-Test (POST) Error Message . . . . . . . . . . . . . . . . . . . . . 62

Index of Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Error Code List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Error Message List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

No-beep Error Message List . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

InsydeH2O BIOS Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Index of Symptom-to-FRU Error Message . . . . . . . . . . . . . . . . . . . . . . 71

LCD-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Indicator-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Power-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

PCMCIA-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Memory-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Speaker-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Power Management-Related Symptoms . . . . . . . . . . . . . . . . . . . 73

Peripheral-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Keyboard/Touchpad-Related Symptoms . . . . . . . . . . . . . . . . . . 74

Modem-Related Symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

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Chapter 5: Jumper and Connector Locations. . . . . . . . . . . . . . . . . . . . . . . .77

Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Bottom View . . . . . . . . . . . . . . . . . . . . . . .79

Chapter 6: FRU(Field Replaceable Unit) List . . . . . . . . . . . . . . . . . . . . . . .81

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Exploded Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Gateway EC38 FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Appendix A: Model definition and configuration . . . . . . . . . . . . . . . . . . 101

Appendix B: Test compatible components . . . . . . . . . . . . . . . . . . . . . . . 103

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Microsoft® Windows® Vista Environment Test . . . . . . . . . . . . . . . . . 104

Appendix C: Online support information. . . . . . . . . . . . . . . . . . . . . . . . . 107

iii

Contents

CHAPTER 1

System Specifications

•

Preface

•

Preface

•

System Block Diagram

•

Board Layout

•

Your Gateway Notebook Tour

•

Hardware Specifications and Configurations

Preface

Conventions

CHAPTER 1: System Specifications

The following conventions are used in this manual:

Sreen Messages

Denotes actual messages that appear on screen.

Note

Gives bits and pieces of additional information related to the current

topic.

Warning

Alerts you to any damage that might result from doing or not doing

specific actions.

Caution

Gives precautionary measures to avoid possible hardware or software

problems.

Important

Reminds you to do specific actions relevant to the accomplishment of

procedures.

General Information

Before using this information and the product it supports, please read the following general information.

1 This Service Guide provides you with all technical information relating

to the BASIC CONFIGURATION decided for Acer’s “global” product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases, please contact your regional offices or the responsible personnel/channel to provide you with further technical details.

2 Please note WHEN ORDERING FRU PARTS, that you should check the

most up-to-date information available on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in this printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

Features

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Below is a brief summary of the computer’s many factures:

Operating System1

• Genuine Windows Vista

Genuine Windows Vista

Home Premium (Service Pack 1)

Home Basic (Service Pack 1)

Platform1

• Intel

• Mobile Intel

• Intel

Centrino® 2 processor technology, featuring:

• Intel

802.11a/b/g/Draft-N) Wi-Fi CERTIFIED® network connection, featuring MIMO technology

Core™2 Duo processor SU9400 (3 MB L2 cache, 1.40 GHz, 800

MHz FSB, 10 W), supporting Intel

Centrino® processor technology, featuring:

Core™2 Solo processor SU3500 (3 MB L2 cache, 1.40 GHz, 800

MHz FSB, 5.50 W), supporting Intel

GS45 Express Chipset

Wireless WiFi Link 5100/5300 (dual-band quad-mode

64 architecture

System Memory

1, 3, 4

• Dual-Channel DDR3 SDRAM support

• Up to 4 GB of DDR3 1066 MHz memory, upgradeable to 8 GB using two

SO-DIMM modules (for 64-bit OS)

• Up to 2 GB of DDR3 1066 MHz memory, upgradeable to 4 GB using two

SO-DIMM modules (for 32-bit OS)

CHAPTER 1: System Specifications

Display

• 13.3" HD 1366 x 768 pixel resolution, high-brightness (200-nit)

Gateway Ultrabright™ LED-backlit TFT LCD, supporting simultaneous multi-window viewing

• 16:9 aspect ratio

• Super slim design

• 13.3" HD 1366 x 768 pixel resolution, high-brightness (200-nit)

Gateway Ultrabright™ LED-backlit TFT LCD, supporting simultaneous multi-window viewing

• 16:9 aspect ratio

• Super slim design

Graphics

• Mobile Intel

featuring Intel 4500MHD) with up to 1759 MB of Intel Technology 5.0 (64 MB of dedicated video memory, up to 1695 MB of shared system memory), supporting Microsoft

• Dual independent display support

16.7 million colors

• External resolution/refresh rate:

• 2048 x 1536: 60 Hz

• 1920 x 1440: 75/60 Hz

• 1920 x 1080: 100/85/75/60 Hz

• 1856 x 1392: 75/60 Hz

• 1792 x 1344: 75/60 Hz

• 1600 x 1200: 100/85/75/60 Hz

• 1600 x 900: 60 Hz

• 1400 x 1050: 60 Hz

• 1366 x 768: 85/75/60 Hz

• 1280 x 1024: 120/100/85/75/60 Hz

• 1280 x 960: 85/60 Hz

• 1280 x 768: 60 Hz

• 1152 x 864: 100/85/75 Hz

• 1024 x 768: 120/100/85/75/60 Hz

• 800 x 600: 120/100/85/72/60 Hz

• 640 x 480: 120/100/85/75/60 Hz

• MPEG-2/DVD decoding

• WMV9 (VC-1) and H.264 (AVC) decoding

• HDMI

™

(High-bandwidth Digital Content Protection) support

GS45 Express Chipset with integrated 3D graphics,

Graphics Media Accelerator 4500MHD (Intel® GMA

(High-Definition Multimedia Interface) with HDCP

Dynamic Video Memory

DirectX® 10

Audio

• Optimized 2

featuring Dolby Space Expander

• Two built-in stereo speakers

• High-definition audio support

Generation Dolby Sound Room®5 audio enhancement,

Headphone, Dolby® Natural Bass and Dolby® Sound

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• S/PDIF(Sony/Philips Digital Interface)

support for digital speakers

• Built-in microphone

• MS-Sound compatible

Storage

• 160/250/320/500 GB or larger hard disk drive or 80 GB solid state drive

supported

• Multi-in-1 card reader, supporting Secure Digital

MultiMediaCard (MMC), Memory Stick® (MS), Memory Stick PRO

Communication

• Gateway Video Conference, featuring:

• Integrated high-def webcam

• Built-in microphone

• WLAN

802.11a/b/g/Draft-N) Wi-Fi CERTIFIED MIMO technology

• WPAN: Bluetooth

• Gobi2000 module: UMTS/HSPA at 850/900/2100 MHz and quad-band

GSM/GPRS/EDGE (850/900/1800/1900 MHz) upgradeable to 7.2 Mb/s HSDPA and 5.7 Mb/s HSUPA supporting receiver diversity and equalizing at 2100 MHz (for 3G models)

• Optional support for receiver diversity and equalizing on 2100 MHz

• LAN: Gigabit Ethernet, Wake-on-LAN ready

1, 7

™

(MS PRO), xD-Picture Card™ (xD)

1, 2, 3

: Intel® WiFi Link 5100/5300 (dual-band quad-mode

2.0+EDR (Enhanced Data Rate)

™

(SD),

network connection, featuring

Privacy Control

• BIOS user, supervisor, HDD passwords

• Kensington lock slot

Dimensions and Weight

• 325 (W) x 234 (D) x 30.2/34.3 (H) mm

• 1.8 kg (3.96 lbs.) with 6-cell battery pack

Power

• ACPI 3.0 CPU power management standard: supports Standby and

Hibernation power-saving modes

• 62.16 W 5600 mAh 6-cell Li-ion battery pack:

• 8-hour battery life

• Gateway PowerSave 3-pin 65 W AC adapter

• ENERGY STAR

Special Keys and Controls

• 86-/87-/91-key keyboard

• Multi-gesture touchpad pointing device, supporting:

5.0

CHAPTER 1: System Specifications

• Circular-motion scrolling

• Pinch-action zoom

• Page flip

• 9 function keys, four cursor keys, Windows

support

key, international language

• Capacitive-touch launch keys: Gateway PowerSave and MyBackup,

Communication®, touchpad lock

I/O Ports

• Multi-in-1 card reader (SD

™

, MMC, MS, MS PRO, xD)

• Three USB 2.0 ports

• HDMI

™

port with HDCP support

• External display (VGA) port

• Headphone/speaker/line-out jack with S/PDIF support

• Microphone-in jack

• Ethernet (RJ-45) port

• DC-in jack for AC adapter

Software

• Gateway MyBackup Solution

• Gateway PowerSave Solution

• Gateway Recovery Management

• Microsoft

• Norton Internet Security 2009 (60-day trial)

• Adobe

• CyberLink

Works with Office Home and Student 2007 Trial

Reader

PowerDVD

™

Optional Items

• 1 GB / 2 GB DDR3 1066 MHz soDIMM module

• 6-cell Li-ion battery pack

• Gateway PowerSave 3-pin 65 W AC adapter

• External USB floppy disk drive

• External USB 56K modem

Gateway recommends Windows Vista

Home Premium.

1 Specifications vary depending on model. 2 Actual throughput may vary depending on network conditions and

environmentalfactors such as network traffic or overhead, building construction and access pointsettings.

3 Up to 1 GB of available system memory may be allocated for system

resource requirements.

4 Shared system memory may be allocated to support integrated graphics,

depending on system memory size and other factors. Actual system memory available to the operating system will be reduced by the amount of dedicated and shared system memory utilized by the graphics solution and resources required by the operating environment.

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5 Dolby® is a registered trademark of Dolby® Laboratories. 6 Supports 7.1-channel surround sound and 2-channel stereo output

(multiple streaming).

7 1 GB is 1 billion bytes. Actual formatted capacity is less and may vary

depending on preloaded materials and operating environment. Gateway backup management utilizes up to 10 GB of the stated hard disk capacity as dedicated backup space.

8 Your computer's battery life may vary depending on product

specifications, computer settings, and applications or features launched. The listed battery life is for individual battery packs tested with MobileMark 2007 in productivity test mode and with wireless connection on. All batteries' maximum capacity will diminish with time and use.

9 Trial periods vary depending on the geographic region and

specifications.

In a continuing effort to improve the quality of our products, information in this

document is subject to change without notice. Images shown are only representations

of some of the configurations available for this model. Availability may vary depending

on region.

As a phenomenon known to thin-film transistors (TFTs), liquid crystal displays (LCDs)

commonly exhibit a small number of discoloration dots, as so-called "non-conforming

pixels." This phenomenon is a limitation of TFT LCD technology, not a product defect,

and as such is not covered by Gateway's warranty.

Microsoft and Windows are registered trademarks of Microsoft Corporation. Intel is

a registered trademark of Intel Corporation.

About Gateway

Since its founding in 1985, Irvine, Calif.-based Gateway has been a technology pioneer,

offering award-winning products and world-class service to customers worldwide.

Gateway is a wholly owned subsidiary of Acer Inc., the world's third-largest PC

company. See www.gateway.com for more information.

CHAPTER 1: System Specifications

System Block Diagram

Board Layout

Top View

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Gateway EC38 M/B layout and connector location TOP view

No. Name Description

1 CN1 CCD cable CNTR

2 CN2 MMB cable CNTR

3 CN3 LVDS cable CNTR

4CN4 Keyboard CNTR

5 CN5 Touch Pad FFC CNTR

6 CN6 SSD cable CNTR

7 CN7 Card reader CNTR

8 CN8 BT cable CNTR

9 CN15 Fan cable CNTR

10 CN21 Audio board CNTR

Bottom View

CHAPTER 1: System Specifications

Gateway EC38 M/B layout and connector location TOP view

No. Name Description

11 CN9 Battery CNTR

12 CN10 PCI-E socket

13 CN11 SIM card socket

14 CN12 PCI-E socket

15 CN13 Power cable CNTR

16 CN14 LVDS cable CNTR

17 CN16 DIMM socket

18 CN17 DIMM socket

19 CN19 HDD socket

20 CN20 USB board CNTR

21 U18 South Bridge

22 U14 North Bridge

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Your Gateway Notebook Tour

Front

Component Icon Description

Ventilation fan Helps cool internal components.

Battery charge indicator

Warning: Do not work with the notebook resting on you lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution: Do not block or insert objects into these slots. If these slots are blocked, your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook. Caution: Provide adequate space around your notebook so air vents are not obstructed. Do not use the notebook on a bed, sofa, rug, or other similar surface.

■

LED blue - Battery is fully charged (when plugged into AC).

■

LED amber - Battery is charging. Important: This LED only lights up when your notebook is connected to AC power.

Left

CHAPTER 1: System Specifications

Component Icon Description

Power connector Plug the AC adapter cable into this connector.

Monitor port Plug an analog VGA monitor or projector into this

Ventilation fan Helps cool internal components.

USB port Plug USB devices (such as a diskette drive, flash drive,

Microphone jack Plug a microphone into this jack.

Headphone jack Plug amplified speakers or headphones into this jack.

port.

printer, scanner, camera, keyboard, or mouse) into these ports.

The built-in speakers are turned off when speakers or headphones are plugged into this jack.

■

Headphone with SPDIF support

Right

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Component Icon Description

Memory card reader

USB port

HDMI out jack HDMI

Ethernet jack

Kensington™ lock slot

Insert a memory card from a digital camera, MP3 player, PDA, or cellular telephone into the memory card reader. The memory card reader supports Memory Stick®, Memory Stick Pro®,MultiMediaCard™, Secure Digital™, and xD-Picture Card™cards.

Plug a USB device (such as a diskette drive, flash drive, printer, scanner, camera,

keyboard, or mouse) into this port.

Plug an HDMI device, such as a high definition television, into this optional jack.

Plug an Ethernet network cable into this jack. Plug the other end of the cable into a cable modem, DSL modem, or an Ethernet network jack.

Secure your notebook to an object by connecting a Kensington cable lock to this

slot.

Back

CHAPTER 1: System Specifications

Component Icon Description

Bottom

Battery

Component Icon Description

Provides power when the notebook is not plugged into AC power.

Battery Provides power when the notebook is not plugged into

Battery lock

AC power.

Slide to unlock the battery.

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Component Icon Description

Ventilation slots and

cooling fan

Memory bay

Hard drive bay

Battery latch

Helps cool internal components. Warning: Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution: Do not block or insert objects into these slots. If these slots are blocked, your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook. Caution: Provide adequate space around your notebook so air vents are not obstructed. Do not use the notebook on a bed, sofa, rug, or

other similar surface.

Memory modules are located in this bay.

The hard drive is located in this bay.

Slide to release the battery.

Keyboard Area

CHAPTER 1: System Specifications

Component Icon Description

Power button

Power indicator

Speakers

Keyboard

Touchpad

Touchpad toggle

Capacitive touch keys

Status indicators

Press to turn the power on or off. You can also configure the power button for Sleep/Resume mode.

■

LED on - Notebook is on.

■

LED blinking - Notebook is in Sleep or Hybrid Sleep mode.

■

LED off - Notebook is off.

Left and right speakers deliver stereo audio output.

Provides all the features of a full-sized, computer keyboard.

Provides all the functionality of a mouse.

turn the internal touchpad on and off.

Press to access capacitive touch key function.

Inform you when a drive is in use or when a button has been pressed that affects how the keyboard is used.

LCD Panel

Component Icon Description

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Webcam

Microphone

Use to let others see who they are communicating with when making VoIP calls.

Use to talk through when making Voice over Internet Protocol (VoIP) calls.

CHAPTER 1: System Specifications

Hardware Specifications and Configurations

Processor

Item Specification

Processor packing uFCPGA

Support Processor @ Launch

On-die L2 Cache Up to 6 MB

FSB 1067 MHz

TDP (Thermal) 10W

Socket type BGA

ULV Centrino,PDC, ICPM, 10W CPU

Second Level Cache

Item Controller

North Bridge GS45

South Bridge ICH9M SFF

System Memory

Item Specification

Technology DDR3 800/1067 MHz

Base momory DDR3 SO-DIMM x 1 slot (512)/1024/2048/4096MB DDR3 SDRAM

Expansion memory DDR3 SO-DIMM x 1 slot (512)/1024/2048/4096MB DDR3 SDRAM

Maximum memory size 8 GB ( Thermal evaluation based on 8 GB)

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Lan Interface

Item Specification

Controller (AVAP) Atheros AR8131

SPEED 10/100/1000Mb/s

Wireless LAN

Item Specification

Module Intel SP, 3rd 1x2 BGN/ Y

Interface Mini card (1)

Antenna 2

Pointing Device

Item Specification

Glide Multi-touch touch PAD

Bluetooth Interface

Item Specification

Module FOX_BRM_2.0 F/W T60H928.11

Antenna on board

controller CSR

Bluetooth module Internal USB 2.0 Dongle

Hard Disk Drive Interface

Item Specification

HDD form factor

Media I/F SATA

IDE Controller SATA 150 MB/s

SSD Media size 80 GB (Option)

9.5 mm high/ solid state disks

SATA I/F

SSD form factor 2.5" factor

CHAPTER 1: System Specifications

Audio Interface

Item Specification

Sound Codec (AVAP) Realtek ALC269

Internal Speaker 2 (1.5 Watt/)

Internal Microphone Array MIC x 1

Sound Volume By Hot Key

LCD Panel

Item Specification

Panel size 13.3/13.4 WXGA (HD 720p, 1366x768)

LVDS Embedded in Cantigata GM

Brightness Brightness controlled by Hot Keys

Card Slot

Item

5 in 1 card reader (SD/MMC/MS/MSPro/ XD)

ACE AGE100

Multi-touch touch PAD

Specification

WebCAM

Item Specification

Module HD 1.0 M

Interface USB

Keyboard

Item Specification

Controller Darfon AC4T

Type (AVAP) Silm 13.3" 301.12 x 113.44 x 4.7 (Max/Texture)

I/O

Item Specification

Monitor (VGA) Yes

HDMI Yes

USB 3

Stereo Mic-in 1

SPDIF 1

RJ45 (Shielding) 1

SIM Slot 1

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mini card socket (Full size)

Full mini card (3G) x 1 & Half mini card(SP WLAN) x 1

Button

Item Specification

Power on/off (with Visiable LED)

WLAN 1 (Orange, capacitive)

3G/BT BT (Blue, capacitive, 3G use SW to launch without button)

Launch Key module None

Back up Key 1 (capacitive, Blue flash)

Power consumption key

Volume Control Volume up/down/mute (capacitive, blue)

1 (mechanical, White)

1 (mechanical, Green)

Software

Item Specification

Operation system Vista

BIOS InsydeH2O

CHAPTER 1: System Specifications

Power Management

Item Specification

Controller ITE ITE8512F

Interface LPC

AC adapter (AVAP) 65W

1st Battery (AVAP) 6 cell 2.2/2.6/2.8/2.9

LED Status Indicator

Item Specification

Power Status 1 (Blue/Orange flash)

1st Battery Status 1 (Blue/Orange)

HDD 1 (Blue)

Caps Lock 1 (Blue)

Num Lock 1 (Blue)

Wireless LAN 1 (Orange)

Bluetooth 1 (Blue)

Touch pad on/off 1 (capacitive, Orange, top side)

3G 1 (Green)

Security Features

Item Specification

Kensington Lock Hole (7.5 mm diameter)

FAN

Item Specification

Not Nosie as low noise as possible

Number 1

Physical Characteristics

Item Specification

Dimensions 322mmx226mmx

Thickness (maximum) 23.3~28.9mm

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Weight (incl 1st Battery & super multi ODD)

Target < 1.6Kg

CHAPTER 1: System Specifications

•

BIOS Setup Utility

•

BIOS Flash Utility

CHAPTER 2

System Utilities

CHAPTER 2: System Utilities

BIOS Setup Utility

The BIOS Setup Utility is a hardware configuration program built into your notebook’s BIOS (Basic Input/Output System).

Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting when problem arises.

To activate the BIOS Setup Utility, press m during POST (when “Press <F2> to enter Setup” message is prompted on the bottom of screen).

Press m to enter setup. The default parameter of F12 Boot Menu is set to “disabled”. If you want to change boot device without entering BOIS Setup Utility, please set the parameter to “enabled”.

Press <F12> during POST to enter multi-boot menu. In this menu, user can change boot device without entering BOIS Setup Utility.

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Invoking BIOS Setup Utility

The setup function can only be invoked by pressing F2 when “Press <F2> to enter Setup” message is prompted on the bottom of screen during POST.

The setup uses a menu driven interface to allow the user to configure their system. The features are divided into 5 parts as follows:

• Information: Display the system informations.

• Main: Allows the user to specify standard IBM PC AT system parameters.

• Security: Provides security settings of the system.

• Boot: Allows the user to specify the boot options.

• Exit: Allows the user to save CMOS setting and exit Setup.

Note:

You can change the value of a parameter if it is enclosed in square brackets. Navigation keys for a particular menu are shown on the bottom of the screen. Help for parameters are found in the Item Specific Help part of the screen. Read this information carefully when making changes to parameter values. Please note that system

information is subject to different models.

Information

The Information screen displays a summary of your computer hardware information.

CHAPTER 2: System Utilities

Note:

The system information is subject to different models.

Parameter Description

CPU Type This field shows the CPU type of the system.

CPU Speed This field shows the CPU speed of the system.

HDD0 Model Name This field shows the model name of HDD installed on

HDD0 Serial Number This field displays the serial number of HDD installd on

HDD1 Model Name This field displays the model name of devices installed on

HDD1 Serial Number The field shows the serial number of devices installed on

System BIOS Version Displays system BIOS version.

VGA BIOS Version This field displays the VGA firmware version of the

Serial Number This field displays the serial number of the unit.

Asset Tag Number This field displays the asset tag number of the system.

Product Name This field shows product name of the system.

Manufacture Name This field displays the manufacturer of this system

UUID Number This will be visible only when an internal LAN device is

primary master.

secondary master. The hard disk drive or optical drive model name is automatically detected by the system.

secondary master.

system.

presenting. UUID=32bytes

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Main

The Main screen displays a summary of your computer hardware information, and also includes basic setup parameter. It allows the user to specify standard IBM PC AT system parameters.

Note:

The system information is subject to different models.

The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings.

Parameter Description Format/Option

System Time Sets the system time. The

hours are displayed with 24-hour format.

System Date Sets the system date. Format: MM/DD/YYYY

System Memory This field reports the

memory size of the system

Total Memory This field reports the

memory size of total memory in the system.

Video Memory Shows the video memory

size

Format: HH:MM:SS (hour:minute:second) System Time

(month/day/year) System Date

CHAPTER 2: System Utilities

Parameter Description Format/Option

Quiet Boot Determines if Customer

Logo will be displayed or not; shows Summary Screen is disabled or enabled. Enabled: Customer Logo is displayed, and Summary Screen is disabled. Disabled: Customer Logo is not displayed, and Summary Screen is enable.

Network Boot Enables, disables the

system boot from LAN (remote server).

F12 Boot Menu Enables, disables Boot

Menu during POST.

D2D Recovery Enables, disables D2D

Recovery function. The function allows the user to create a hidden partition on hard disc drive to store operation system and restore the system to factory defaults.

SATA Mode Choose which mode of

HDD mode. Please be careful for changing this setting because it might cause system fail to boot.

Option: Enabled or Disabled

Option: Disabled or Enabled.

Option: Enabled or Disabled

Option: AHCI Mode or IDE Mode

Note:

The sub-items under each device will not be shown if the device control is set to disable or auto. This is because the user is not allowed to control the settings in these cases.

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Security

The Security screen contains parameters that help safeguard and protect your computer from unauthorized use.

The table below describes the parameters in this screen. Settings in boldface

are the default and suggested parameter settings.

Parameter Description Option

Supervisor Password Is Shows the setting of the

supervisor password

User Password Is Shows the setting of the

user password.

HDD Password Is Shows the settings of

HDD password.

Set Supervisor Password Press Enter to set the

supervisor password. When set, this password protects the BIOS Setup Utility from unauthorized access. The user cannot enter the Setup menu and change the value of parameters.

Clear or Set

CHAPTER 2: System Utilities

Parameter Description Option

Set User Password Press Enter to set the user

Set HDD Password Press Enter to set the HDD

Password on Boot Defines whether a

password. When a user password is set, this password protects the BIOS Setup Utility from unauthorized access. The user can enter the Setup menu only and does not have right to change the value of parameters.

password. When HDD password is set, this password protects the HDD. Other users cannot steal information.

Disabled or Enabled password is required or not while the events defined in this group happened. The following sub-options all require the supervisor password for changes and should be grayed out if the user password was used to enter setup.

Note

When you are prompted to enter a password, you have three tries before the system halts. Don’t forget your password. If you forget your password, you may have to return your notebook to your dealer to reset it.

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Setting a Password

Follow these steps as you set the user or the supervisor password:

1 Use the w andy keys to highlight the Set Supervisor Password parameter

and press the e key. The Set Supervisor Password box appears:

2 Type a password in the Enter New Password field. The password length

cannot exceed 8 alphanumeric characters (A-Z, a-z, 0-9, not case sensitive). Retype the password in the Confirm New Password field.

Important

Be very careful when typing your password because the

characters do not appear on the screen.

3 Press e.

After setting the password, the computer sets the User Password parameter to “Set”.

4 If desired, you can opt to enable the Password on boot parameter. 5 When you are done, press u to save the changes and exit the BIOS Setup

Utility.

Removing a Password

Follow these steps:

1 Use the w and y keys to highlight the Set Supervisor Password parameter

and press the e key. The Set Password box appears:

2 Type the current password in the Enter Current Password field and press

3 Press e twice without typing anything in the Enter New Password and

Confirm New Password fields. The computer then sets the Supervisor Password parameter to “Clear”.

4 When you have changed the settings, press u to save the changes and

exit the BIOS Setup Utility.

CHAPTER 2: System Utilities

Changing a Password

Follow these steps:

1 Use the w and y keys to highlight the Set Supervisor Password parameter

and press the e key. The Set Password box appears:

2 Type the current password in the Enter Current Password field and press

3 Type a password in the Enter New Password field. Retype the password

in the Confirm New Password field.

4 Press e. After seeing the password, the computer sets the User Password

parameter to “Set”.

5 If desired, you can enable the Password on boot parameter. 6 When you are done, press u to save the changes and exit the BIOS Setup

Utility.

If the verification is OK, the screen will display as following:

The password setting is complete after the user presses u.

If the current password entered does not match the actual current password, the screen will show you the Setup Warning.

If the new password and confirm new password strings do not match, the screen will display the following message.

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CHAPTER 2: System Utilities

Boot

This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes diskette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay.

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Exit

The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use.

The table below describes the parameters in this screen.

Parameter Description

Exit Saving Changes Exit System Setup and save your changes

Exit Discarding Changes

Load Setup Default

Discard Changes

Save Changes

CHAPTER 2: System Utilities

BIOS Flash Utility

The BIOS flash memory update is required for the following conditions:

• New versions of system programs.

• New features or options.

• Restore a BIOS when it becomes corrupted.

Use the Phlash utility to update the system BIOS flash ROM.

Important

If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility.

Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash.

Caution

Use the AC adapter power supply when you run the Phlash or Nkbcf utility. If the battery pack does not contain enough power to finish flashing the BIOS, the notebook may not boot because the BIOS was not completely loaded.

Follow the steps below to run the Phlash:

1 Prepare a bootable diskette. 2 Copy the flash utilities to the bootable diskette. 3 Then boot the system from the bootable diskette. The flash utility has

auto-execution function.

CHAPTER 3

Machine Disassembly and

Replacement

•

General Information

•

Disassembly Procedure Flowchart

•

Disassembling the External Module

CHAPTER 3: Machine Disassembly and Replacement

General Information

Tools Required

This chapter contains step-by-step procedures on how to disassemble the notebook computer Gateway EC38 for maintenance and troubleshooting.

To disassemble the computer, you need the following tools:

• Wrist grounding strap and conductive mat for preventing electrostatic

discharge

• Small Philips screw driver

• Philips screwdriver

• Plastic flat head screw driver

• Tweezers

Important

The screws for the different components vary in size. During the disassembly process, group the screws with the cooresponding components to avoid mismatch when putting back the components.

When you remove the stripe cover, please be careful not to scrape the cover.

Before You Begin

Before proceeding with the disassembly procedure, make sure that you do the following:

• Turn off the power to the system and all peripherals.

• Unplug the AC adapter and all power and signal cables from the system.

• Remove the battery pack.

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Disassembly Procedure Flowchart

The flowchart gives you a graphic representation on the entire diassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.

Main unit disassembly flow chart

LCM module disassemble flow chart

CHAPTER 3: Machine Disassembly and Replacement

Removing the Battery Pack

To remove the battery pack:

1 Release the battery lock. 2 Slide the battery latch then remove the battery.

Note

Battery has been highlighted with the yellow circle as above image shows. Please detach the battery and follow local regulations for disposal.

Removing the HDD and RAM

3 Remove three screws on the HDD cover and remove HDD.

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4 Removing the screw on RAM cover and remove Both of RAM.

Note

RTC battery has been highlighted with yellow circle as above image

shows. Please detach the RTC battery and follow local regulations for disposal.

Removing the Keyboard

Disconnect five latches on the keyboard.

5 Disconnect five latches on the keyboard.

CHAPTER 3: Machine Disassembly and Replacement

6 Remove the FFC behind the keyboard.

7 Remove Touch Pad FFC and lamp FFC.

Removing FFC of Main Board

8 Use Tweezers to remove the rubber foot on the back of the notebook.

There are five rubber foots.

9 Remove all of the screws on the back of the notebook.

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10 Remove screws on the upper case.

11 Remove the dummy card.

CHAPTER 3: Machine Disassembly and Replacement

12 Remove upper case and disconnect the connection between the audio

board and upper case.

13 Disconnect all of the FFC on the main board.

14 Remove the FFC of the panel and audio board.

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15 Remove the FFC of Bluetooth and SSD board.

16 Remove the connector of camera and the FFC of card reader board.

Removing Wireless Card and Thermal Module

17 Release wireless screw and line and remove wireless card.

CHAPTER 3: Machine Disassembly and Replacement

18 Release the screw of fan and take it off.

19 Loose 4 screws and remove it.

Removing the Main Board

20 Remove connection CRT board and USB board.

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21 Loose 2 screws on the main board.

CHAPTER 3: Machine Disassembly and Replacement

22 Remove DC in connector and remove the whole main board.

23 Remove 4 screws on the thermal pipe and remove it.

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Removing I/O Board and Panel

24 Remove 7 screws on the bezel.

25 Release connection of audio board and panel and remove the panel.

CHAPTER 3: Machine Disassembly and Replacement

26 Loose 2 screws on SSD board and remove it.

27 Loose 2 screws on the Card Reader board and remove it.

28 Loose 2 screws on audio board and remove it.

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29 Remove 3 screws on VGA board and remove it.

30 Remove 3 screws on USB board and remove it.

Note

Replace the USB Board need to flash new UUID.

Disassembling the LCM Module

31 Remove four bezel mylar.

32 Release four LCM screw under the mylar.

CHAPTER 3: Machine Disassembly and Replacement

Remove the bezel.

33 Remove the bezel.

34 Remove four steal parts to take off panel.

35 Remove LCM cable on the back of panel.

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Disassembling the External Module

Disassembling the HDD Module

1 Remove the four screws from both sides of HDD and divide them.

CHAPTER 3: Machine Disassembly and Replacement

CHAPTER 4

Troubleshooting

•

Troubleshooting

•

System Check Procedures

•

Power-On Self-Test (POST) Error Message

•

Index of Error Messages

•

InsydeH2O BIOS Beep Codes

•

Index of Symptom-to-FRU Error Message

•

Intermittent Problems

•

Undetermined Problems

CHAPTER 4: Troubleshooting

Troubleshooting

Use the following procedure as a guide for computer problems.

Important

The diagnostic tests are intended to test only Gateway products. Non-Gateway products, prototype cards, or modified options can give false errors and invalid system responses.

1 Obtain the failing symptoms in as much detail as possible. 2 Verify the symptoms by attempting to re-create the failure by running

the diagnostic test or by repeating the same operation.

3 Use the following table with the verified symptom to determine which

page to go to.

Symptoms (Verified) Go To

Power failure. (The power indicator does not go on or stay on.)

POST does not complete. No beep or error codes are indicated.

POST detects an error and displayed messages on screen.

Other symptoms (LCD display problems or others).

Symptoms cannot be re-created (intermittent problems).

System Check Procedures

External Diskette Drive Check

“Power System Check” on page 60

■

“Power-On Self-Test (POST) Error Message” on page 62

■

“Undetermined Problems” on page 75

“Index of Error Messages” on page 63

“Power-On Self-Test (POST) Error Message” on page 62

■

Use the customer-reported symptoms and go to “Power-On

Self-Test (POST) Error Message” on page 62

■

“Intermittent Problems” on page 75

■

“Undetermined Problems” on page 75

Do the following to isolate the problem to a controller, drive, or diskette is required.

Important

Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.

Do the following to select the test device:

1 Boot from the diagnostics diskette and start the diagnostics program. 2 See if FDD Test is passed as the program runs to FDD Test.

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3 Follow the instructions in the message window.

If an error occurs with the internal diskette drive, reconnect the diskette on the system board.

If the error still remains:

4 Reconnect the external diskette drive/DVD-ROM module. 5 Replace the external diskette drive/CD-ROM module. 6 Replace the main board.

External CD-ROM Drive Check

Do the following to isolate the problem to a controller, drive, or CD-ROM. Make sure that the CD-ROM doesn not have any label attached to it. The label can cause damage to the drive or can cause the drive to fail.

Do the following to select the test device:

1 Boot from the diagnostics diskette and start the diagnostics program. 2 See if CD-ROM Test is passed when the program runs to CD-ROM Test. 3 Follow the instructions in the message window.

If an error occurs, reconnect the connector on the system board. If the error still remains:

4 Reconnect the external diskette drive/CD-ROM module. 5 Replace the external diskette drive/CD-ROM module. 6 Replace the main board.

Keyboard or Auxiliary Input Device Check

Remove the external keyboard if the internal keyboard is to be tested. If the internal keyboard does not work or an unexpected character appears,

make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board.

If the keyboard cable is connected correctly, run the Keyboard Test.

If the tests detect a keyboard problem, do the following one at a time to correct the problem. Do not replace a non-defective FRU:

7 Reconnect the keyboard cable to the system board. 8 Replace the keyboard. 9 Replace the system board.

The following auxiliary input devices are supported by this computer:

• Numeric keypad

• External keyboard

If any of these devices do not work, reconnect the cable connector and repeat the failing operation.

Memory Check

Memory errors might stop system operations, show error messages on the screen, or hang the system.

To test the memory:

1 Boot from the diagnostics diskette and start the diagnostics program.

(please refer to main board)

2 Go to the diagnostic memory in the test items. 3 Press F2 in the test items. 4 Follow the instructions in the message window.

Important

Make sure that the DIMM is fully installed into the connector. A

loose connection can cause an error.

Power System Check

To verify the symptom of the problem, power on the computer using each of the following power sources:

• Remove the battery pack.

• Connect the power adapter and check that power is supplied.

• Disconnect the power adapter and install the charged battery pack;

then check that power is supplied by the battery pack.

CHAPTER 4: Troubleshooting

If you suspect a power problem, see the appropriate power supply check in the following list:

• “Check the Power Adapter” on page 60

• “Check the Battery Pack” on page 61

Check the Power Adapter

Unplug the power adapter cable from the notebook and measure the output voltage at the plug of the power. See the following figure.

Pin 1: +19 to +20.5V Pin 2: 0V, Ground

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• If the voltage is not correct, replace the power adapter.

• If the voltage is within the range, do the following:

• Replace the system board.

• If the problem is not corrected, see “Undetermined Problems” on

page 75.

• If the voltage is not correct, go to see “Check the Battery Pack” on

page 61.

• If the power-on indicator does not light up, check the power

adapter’s power cord for correct continuity and installation.

• If the operational charge does not work, see “Check the Battery

Pack” on page 61.

Important

An audible noise from the power adapter does not always

indicate a defect.

Check the Battery Pack

To check the battery pack using software:

1 Check out the Power Management in control panel. 2 In Power Meter, confirm that if the parameters shown in the screen for

Current Power Source and Total Battery Power Remaining are correct.

3 Repeat the steps 1 and 2, for both battery and adapter. This helps you

identify first the problem is on recharging or discharging.

To check the battery pack using hardware:

1 Power off the computer. 2 Remove the battery pack and measure the voltage between battery

terminals 1 (+) and 6 (ground). See the following figure.

3 If the voltage is still less than 7.5 Vdc after recharging, replace the

battery.

To check the battery charge operation, use a discharged battery pack or a battery pack that has less than 50% of the total power remaining when installed in the computer.

If the battery status indicator does not light up, remove the battery pack and let it return to room temperature. Re-install the battery pack.

If the charge indicator still does not light up, replace the battery pack. If the charge indicator still does not light up, replace the DC/DC charger board.

CHAPTER 4: Troubleshooting

Touchpad Check

If the touchpad doesn’t work, do the following actions one at a time to correct the problem. Do not replace a non-defective FRU.

To check the touchpad:

1 Reconnect the touchpad cables. 2 Replace the touchpad. 3 Replace the system board.

After you use the touchpad, the pointer drifts on the screen for a short time. This self-acting pointer movement can occur when a slight, steady pressure is applied to the touchpad pointer. This symptom is not a hardware problem. No service actions are necessary if the pointer movement stops in a short period of time.

Power-On Self-Test (POST) Error Message

The POST error message index lists the error message and their possible causes. The most likely cause is listed first.

Important

Perform the FRU replacement or actions in the sequence shown in the FRU/Action column. If the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU.

This index can also help you determine the next possible FRU to be replaced when servicing a computer.

If the symptom is not listed, see “Undetermined Problems” on page 75. The following lists the error messages that the BIOS displays on the screen

and the error symptoms classified by function.

Important

Most of the error messages occur during POST. Some of them display information about a hardware device, e.g., the amount of memory installed. Others may indicate a problem with a device, such as the way it has been configured.

Important

If the system fails after you make changes in the BIOS Setup Utility menus, reset the computer, enter Setup and install Setup defaults or correct the error.

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Index of Error Messages

Error Code List

Error Codes Error Messages

006 Equipment Configuration Error

Causes:

1. CPU BIOS Update Code Mismatch

2. IDE Primary Channel Master Drive Error (The causes will be shown before “Equipment Configuration Error”)

010 Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh)

070 Real Time Clock Error

071 CMOS Battery Bad

072 CMOS Checksum Error

110 System disabled. Incorrect password is specified.

<No error code> Battery critical LOW. In this situation BIOS will issue 4 short beeps, then shuts

the system down. No message will show.

<No error code> Thermal critical HIGH. In this situation BIOS shuts the system down. No message

will show.

Error Message List

Error Messages FRU/Action Sequence

Failure Fixed Disk

■

Reconnect the hard disk drive connector.

■

Run “Load Default Settings” using the BIOS Setup Utility.

■

Test or replace the hard disk drive.

■

Test or replace the system board.

Stuck Key See “Keyboard or Auxiliary Input Device Check” on page 59.

Keyboard error See “Keyboard or Auxiliary Input Device Check” on page 59.

Keyboard Controller

See “Keyboard or Auxiliary Input Device Check” on page 59.

Failed

Keyboard locked -

■

Unlock the external keyboard.

Unlock key switch

Monitor type does not

■

Run “Load Default Settings” using the BIOS Setup Utility. match CMOS - Run Setup

Shadow RAM Failed at offset: nnnn

System RAM Failed at offset: nnnn

Extended RAM Failed at offset: nnnn

■

Test or replace the BIOS ROM.

■

Test or replace the system board.

■

Test or replace the DIMM.

■

Test or replace the system board.

■

Test or replace the DIMM.

■

Test or replace the system board.

CHAPTER 4: Troubleshooting

Error Messages FRU/Action Sequence

System battery is dead

- Replace and run Setup

System CMOS checksum bad Default configuration used

System timer error

Real time clock error

Previous boot incomplete - Default configuration used

Memory size found by POST differed from CMOS

Diskette drive A error

Incorrect Drive A type run SETUP

■

Test or replace the RTC battery, run the BIOS Setup Utility to reconfigure system time, then reboot the system.

■

Test or replace the RTC battery, run the BIOS Setup Utility to reconfigure system time, then reboot the system.

■

Test or replace the RTC battery, run the BIOS Setup Utility to reconfigure system time, then reboot the system.

■

Test or replace the system board.

■

Test or replace the RTC battery, run the BIOS Setup Utility to reconfigure system time, then reboot the system.

■

Test or replace the system board.

■

Run “Load Default Settings” using the BIOS Setup Utility, then reboot the notebook.

■

Test or replace the RTC battery.

■

Test or replace the system board.

■

Run “Load Default Settings” using the BIOS Setup Utility.

■

Test or replace the DIMM.

■

Test or replace the system board.

■

Make sure that the drive is defined with the proper diskette type in the BIOS Setup Utility.

■

“External Diskette Drive Check” on page 58.

■

Make sure that the drive is defined with the proper diskette type in the BIOS Setup Utility

System cache error -

■

Test or replace the system board.

Cache disabled

CPU ID:

DMA Test Failed

Software NMI Failed

Fail-Safe Timer NMI Failed

Device Address Conflict

Allocation Error for device

Failing Bits: nnnn

■

Test or replace the system board.

■

Test or replace the DIMM.

■

Test or replace the system board.

■

Test or replace the DIMM.

■

Test or replace the system board.

■

Test or replace the DIMM.

■

Test or replace the system board.

■

Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot the notebook.

■

Test or replace the CMOS battery, run the BIOS Setup Utility to reconfigure system time, then reboot the system.

■

Test or replace the system board.

■

Run “Load Default Settings” using the BIOS Setup Utility.

■

Test or replace the RTC battery.

■

Test or replace the system board.

■

Test or replace the DIMM.

■

Test or replace the BIOS ROM.

■

Test or replace the system board.

Fixed Disk n None

www.gateway.com

Error Messages FRU/Action Sequence

Invalid System Configuration Data

I/O device IRQ conflict

Operating system not found

■

Test or replace the BIOS ROM.

■

Test or replace the system board.

■

Run “Load Default Settings” using the BIOS Setup Utility.

■

Test or replace the RTC battery.

■

Test or replace the system board.

■

Enter Setup and see if fixed disk and drive A: are properly identified.

■

Test or replace the diskette drive

■

Test or replace the hard disk drive

■

Test or replace the system board

No-beep Error Message List

No-beep Error Messages

No beep, power-on indicator turns off and LCD is blank.

No beep, power-on indicator turns on and LCD is blank.

FRU/Action in Sequence

■

Test the power source (battery pack and power adapter). See “Power System

Check” on page 60.

■

Make sure that every connector is connected tightly and correctly.

■

Reconnect the DIMM.

■

Test or replace the LED board.

■

Test or replace the system board.

■

Test the power source (battery pack and power adapter). See “Power System

Check” on page 60.

■

Reconnect the LCD connector

■

Check the hard disk drive.

■

Check the LCD inverter ID.

■

Check the LCD cable.

■

Test or replace the LCD inverter.

■

Test or replace the LCD.

■

Test or replace the system board.

No beep, power-on indicator turns on and LCD is blank. But you can see POST on an external CRT.

No beep, power-on indicator turns on and a blinking cursor shown on LCD during POST.

No beep during POST but system runs correctly.

■

Reconnect the LCD connectors.

■

Check the LCD inverter ID.

■

Check the LCD cable.

■

Test or replace the LCD inverter.

■

Test or replace the LCD.

■

Test or replace the system board.

■

Make sure that every connector is connected tightly and correctly.

■

Test or replace the system board.

■

Test or replace the speaker.

■

Test or replace the system board.

CHAPTER 4: Troubleshooting

InsydeH2O BIOS Beep Codes

Code Beeps POST Routine Description

02h Verify Real Mode

03h Disable Non-Maskable Interrupt (NMI)

04h Get CPU type

06h Initialize system hardware

08h Initialize chipset with initial POST values

09h Set IN POST flag

0Ah Initialize CPU registers

0Bh Enable CPU cache

0Ch Initialize caches to initial POST values

0Eh Initialize I/O component

0Fh Initialize the local bus IDE

10h Initialize Power Management

11h Load alternate registers with initial POST values

12h Restore CPU control word during warm boot

13h Initialize PCI Bus Mastering devices

14h Initialize keyboard controller

16h 1-2-2-3 BIOS ROM checksum

17h Initialize cache before memory autosize

18h 8254 timer initialization

1Ah 8237 DMA controller initialization

1Ch Reset Programmable Interrupt Controller

20h 1-3-1-1 Test DRAM refresh

22h 1-3-1-3 Test 8742 Keyboard Controller

24h Set ES segment register to 4 GB

26h Enable A20 line

28h Autosize DRAM

29h Initialize POST Memory Manager

2Ah Clear 215 KB base RAM

2Ch 1-3-4-1 RAM failure on address line xxxx

www.gateway.com

Code Beeps POST Routine Description

2Eh 1-3-4-3 RAM failure on data bits xxxx of low byte of memory bus

2Fh Enable cache before system BIOS shadow

30h 1-4-1-1 RAM failure on data bits xxxx of high byte of memory bus

32h Test CPU bus-clock frequency

33h Initialize Phoenix Dispatch Manager

36h Warm start shut down

38h Shadow system BIOS ROM

3Ah Autosize cache

3Ch Advanced configuration of chipset registers

3Dh Load alternate registers with CMOS values

42h Initialize interrupt vectors

45h POST device initialization

46h 2-1-2-3 Check ROM copyright notice

48h Check video configuration against CMOS

49h Initialize PCI bus and devices

4Ah Initialize all video adapters in system

4Bh QuietBoot start (optional)

4Ch Shadow video BIOS ROM

4Eh Display BIOS copyright notice

50h Display CPU type and speed

51h Initialize EISA board

52h Test keyboard

54h Set key click if enabled

58h 2-2-3-1 Test for unexpected interrupts

59h Initialize POST display service

5Ah Display prompt “Press F2 to enter SETUP”

5Bh Disable CPU cache

5Ch Test RAM between 512 and 640 KB

60h Test extended memory

62h Test extended memory address lines

64h Jump to User Patch1

CHAPTER 4: Troubleshooting

Code Beeps POST Routine Description

66h Configure advanced cache registers

67h Initialize Multi Processor APIC

68h Enable external and CPU caches

69h Setup System Management Mode (SMM) area

6Ah Display external L2 cache size

6Bh Load custom defaults (optional)

6Ch Display shadow-area message

6Eh Display possible high address for UMB recovery

70h Display error messages

72h Check for configuration errors

76h Check for keyboard errors

7Ch Set up hardware interrupt vectors

7Eh Initialize coprocessor if present

80h Disable onboard Super I/O ports and IRQs

81h Late POST device initialization

82h Detect and install external RS232 ports

83h Configure non-MCD IDE controllers

84h Detect and install external parallel ports

85h Initialize PC-compatible PnP ISA devices

86h Re-initialize onboard I/O ports

87h Configure Motherboard Configurable Devices (optional)

88h Initialize BIOS Area

89h Enable Non-Maskable Interrupts (NMIs)

8Ah Initialize Extended BIOS Data Area

8Bh Test and initialize PS/2 mouse

8Ch Initialize floppy controller

8Fh Determine number of ATA drives (optional)

90h Initialize hard-disk controllers

91h Initialize local-bus hard-disk controllers

92h Jump to UserPatch2

93h Build MPTABLE for multi-processor boards

www.gateway.com

Code Beeps POST Routine Description

95h Install CD ROM for boot

96h Clear huge ES segment register

97h Fixup Multi Processor table

98h 1-2 Search for option ROMs. One long, two short beeps on checksum failure.

99h Check for SMART drive (optional)

9Ah Shadow option ROMs

9Ch Set up Power Management

9Dh Initialize security engine (optional)

9Eh Enable hardware interrupts

9Fh Determine number of ATA and SCSI drives

A0h Set time of day

A2h Check key lock

A4h Initialize Typematic rate

A8h Erase F2 prompt

AAh Scan for F2 key stroke

ACh Enter SETUP

AEh Clear Boot flag

B0h Check for errors

B2h POST done- prepare to boot operating system

B4h 1 One short beep before boot

B5h Terminate QuietBoot (optional)

B6h Check password (optional)

B9h Prepare Boot

BAh Initialize DMI parameters

BBh Initialize PnP Option ROMs

BCh Clear parity checkers

BDh Display MultiBoot menu

BEh Clear screen (optional)

BFh Check virus and backup reminders

C0h Try to boot with INT 19

C1h Initialize POST Error Manager (PEM)

CHAPTER 4: Troubleshooting

Code Beeps POST Routine Description

C2h Initialize error logging

C3h Initialize error display function

C4h Initialize system error handler

C5h PnPnd dual CMOS (optional)

C6h Initialize notebook docking (optional)

C7h Initialize notebook docking late

C8h Force check (optional)

C9h Extended checksum (optional)

D2h Unknown interrupt

Code Beeps POST Routine Description

E0h Initialize the chipset

E1h Initialize the bridge

E2h Initialize the CPU

E3h Initialize the system timer

E4h Initialize system I/O

E5h Check force recovery boot

E6h Checksum BIOS ROM

E7h Go to BIOS

E8h Set Huge Segment

E9h Initialize Multi Processor

EAh Initialize OEM special code

EBh Initialize PIC and DMA

ECh Initialize Memory type

EDh Initialize Memory size

EEh Shadow Boot Block

EFh System memory test

F0h Initialize interrupt vectors

F1h Initialize Run Time Clock

F2h Initialize video

F3h Initialize System Management Mode

www.gateway.com

Code Beeps POST Routine Description

F4h 1 Output one beep before boot

F5h Boot to Mini DOS

F6h Clear Huge Segment

F7h Boot to Full DOS

Index of Symptom-to-FRU Error Message

LCD-Related Symptoms

Symptom / Error Action in Sequence

■

The LCD backlight doesn't work.

■

The LCD is too dark.

■

The LCD brightness cannot be adjusted.

■

The LCD contrast cannot be adjusted.

■

The LCD screen is unreadable.

■

Missing pels in characters.

■

The screen appears abnormal.

■

The wrong color is displayed.

The LCD has extra horizontal or vertical lines displayed.

■

Run BOIS Utility to execute “Load Setup Default Settings”, then reboot the notebook.

■

Reconnect the LCD connectors.

■

Test or replace the keyboard (if contrast and brightness function key doesn't work).

■

Check the LCD inverter ID.

■

Test or replace the LCD cable.

■

Test or replace the LCD inverter.

■

Test or replace the LCD.

■

Test or replace the system board.

■

Reconnect the LCD connector.

■

Check the LCD inverter ID.

■

Test or replace the LCD cable.

■

Test or replace the LCD inverter.

■

Test or replace the LCD.

■

Test or replace the system board.

■

Check the LCD inverter ID.

■

Test or replace the LCD inverter.

■

Test or replace the LCD cable.

■

Test or replace the LCD.

■

Test or replace the system board.

CHAPTER 4: Troubleshooting

Indicator-Related Symptoms

Symptom / Error Action in Sequence

Indicator incorrectly remains off or on, but system runs correctly.

■

Reconnect the inverter board.

■

Test or replace the inverter board.

■

Test or replace the system board.

Power-Related Symptoms

Symptom / Error Action in Sequence

Power shuts down during operation.

The notebook doesn’t power-on.

The system doesn’t power-off.

The battery can’t be charged.

■

Test the power source (battery pack and power adapter). See “Power System Check” on page 60.

■

Test or replace the battery pack.

■

Test or replace the power adapter.

■

Test or replace the hard drive & battery connection board.

■

Test or replace the system board.

■

Test the power source (battery pack and power adapter). See “Power System Check” on page 60.

■

Test or replace the battery pack.

■

Test or replace the power adapter.

■

Test or replace the hard drive & battery connection board.

■

Test or replace the system board.

■

Test the power source (battery pack and power adapter). See “Power System Check” on page 60.

■

Hold and press the power switch for more than 4 seconds.

■

Test or replace the system board.

■

See “Check the Battery Pack” on page 61.

■

Test or replace the battery pack.

■

Test or replace the system board.

PCMCIA-Related Symptoms

Symptom / Error Action in Sequence

The system cannot detect the PC Card (PCMCIA).

PCMCIA slot pin is damaged.

■

PCMCIA slot assembly.

■

Test or replace the system board.

■

PCMCIA slot assembly.

Memory-Related Symptoms

Symptom / Error Action in Sequence

Memory count (size) appears different from actual size.

■

Enter BIOS Setup Utility to execute “Load Default Settings”, then reboot system.

■

Test or replace the DIMM.

■

Test or replace the system board.

www.gateway.com

Speaker-Related Symptoms

Symptom / Error Action in Sequence

In Windows, multimedia programs, no sound comes from the computer.

The internal speakers make noise or emit no sound.

■

Reinstall the audio driver.

■

Test or replace the speakers.

■

Test or replace the system board.

■

Test or replace the speakers.

■

Test or replace the system board.

Power Management-Related Symptoms

Symptom / Error Action in Sequence

The system will not enter hibernation.

The system doesn't enter hibernation mode and emits 4 short beeps every minute.

The system doesn’t enter standby mode after closing the LCD.

The system doesn't resume from hibernation mode.

■

Test or replace the keyboard (if control is from the keyboard).

■

Test or replace the hard disk drive.

■

Test or replace the system board.

■

Press Fn+o and see if the computer enters hibernation mode.

■

Test or replace the touchpad.

■

Test or replace the keyboard.

■

Check the hard disk connection to the system board.

■

Test or replace the hard disk drive.

■

Test or replace the system board.

■

Test or replace the LCD cover switch.

■

Test or replace the system board.

■

Check the hard disk connection to the system board.

■

Test or replace the hard disk drive.

■

Test or replace the system board.

The system doesn't resume from standby mode after opening the LCD.

The battery fuel gauge in Windows doesn’t go higher than 90%.

The system hangs intermittently.

■

Test or replace the LCD cover switch.

■

Test or replace the system board.

■

Remove the battery pack and let it cool for 2 hours.

■

Refresh the battery (continue use battery until power off, then charge the battery).

■

Test or replace the battery pack.

■

Test or replace the system board.

■

Reconnect the hard disk/CD-ROM drives.

■

Check the hard disk connection to the system board.

■

Test or replace the system board.

Peripheral-Related Symptoms

Symptom / Error Action in Sequence

System configuration does not match the installed devices.

The external display does not work correctly.

■

Enter BIOS Setup Utility to execute “Load Default Settings”, then reboot the system.

■

Reconnect the hard disk drive/CD-ROM/diskette drives.

■

Press Fn+F5 repeatedly to switch between LCD/CRT, and both displays.

■

Test or replace the system board.

CHAPTER 4: Troubleshooting

Symptom / Error Action in Sequence

USB does not work correctly.

Printer problems.

Serial or parallel port device problems.

■

Test or replace the system board.

■

Ensure the “Parallel Port” in the “Onboard Devices Configuration” of BIOS Setup Utility is set to Enabled.

■

Onboard Devices Configuration.

■

Run the printer self-test.

■

Reinstall the printer driver.

■

Test or replace the printer cable.

■

Test or replace the printer.

■

Test or replace the system board.

■

Ensure the “Serial Port” in the “Devices Configuration” of BIOS Setup Utility is set to Enabled.

■

Reinstall the device driver.

■

Test or replace the device cable.

■

Test or replace the device.

■

Test or replace the system board.

Keyboard/Touchpad-Related Symptoms

Symptom / Error Action in Sequence

The keyboard (one or more keys) does not work.

The touchpad does not work.

■

Reconnect the keyboard cable.

■

Test or replace the keyboard.

■

Test or replace the system board.

■

Reconnect the touchpad cable.

■

Test or replace the touchpad board.

■

Test or replace the system board.

Modem-Related Symptoms

Symptom / Error Action in Sequence

The internal modem does not work correctly.

Important

If you cannot find a symptom or an error in this list and the problem

remains, see “Undetermined Problems” on page 75.

■

Test the modem phone port.

■

Test or replace the modem combo card.

■

Test or replace the system board.

www.gateway.com

Intermittent Problems

Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists.

When analyzing an intermittent problem, do the following:

1 Run the advanced diagnostic test for the system board in loop mode at

least 10 times.

• If any error is detected, replace the FRU.

• If no error is detected, do not replace any FRU.

2 Rerun the test to verify that there are no more errors.

Undetermined Problems

The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative.

Follow these procedures to isolate the failing FRU (do not isolate a non-defective FRU).

Important

Verify that all attached devices are supported by the computer.

Important

Verify that the power supply being used at the time of the failure is

operating correctly. (See “Power System Check” on page 60.)

To isolate a failing FRU:

1 Power-off the computer. 2 Visually check them for damage. If any problems are found, replace the

FRU.

3 Remove or disconnect all of the following devices:

• Non-Gateway devices

• Printer, mouse, and other external devices

• Battery pack

• Hard disk drive(s)

• DIMM

• CD-ROM/Diskette drive Module

• PC Cards 4 Power-on the computer. 5 Determine if the problem has changed.

CHAPTER 4: Troubleshooting

• If the problem does not recur, reconnect the removed devices one

at a time until you find the failing FRU.

• If the problem remains, replace the following FRUs one at a time:

• System board

• LCD assembly

Important

Do not replace a non-defective FRU.

Jumper and Connector

•

Top View

•

Bottom View

CHAPTER 5

Locations

Top View

CHAPTER 5: Jumper and Connector Locations

Gateway EC38 M/B layout and connector location TOP view

No. Name Description

1 CN1 CCD cable CNTR

2 CN2 MMB cable CNTR

3 CN3 LVDS cable CNTR

4CN4 Keyboard CNTR

5 CN5 Touch Pad FFC CNTR

6 CN6 SSD cable CNTR

7 CN7 Card reader CNTR

8 CN8 BT cable CNTR

9 CN15 Fan cable CNTR

10 CN21 Audio board CNTR

Bottom View

www.gateway.com

Bottom view

No. Name Description

11 CN9 Battery CNTR

12 CN10 PCI-E socket

13 CN11 SIM card socket

14 CN12 PCI-E socket

15 CN13 Power cable CNTR

16 CN14 LVDS cable CNTR

17 CN16 DIMM socket

18 CN17 DIMM socket

19 CN19 HDD socket

20 CN20 USB board CNTR

21 U18 South Bridge

22 U14 North Bridge

CHAPTER 5: Jumper and Connector Locations

CHAPTER 6

FRU(Field Replaceable Unit)

List

•

Introduction

•

Exploded Diagram

•

Gateway EC38 FRU List

CHAPTER 6: FRU(Field Replaceable Unit) List

Introduction

This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Gateway EC38. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization).

Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide. For GATEWAY AUTHORIZED SERVICE PROVIDERS, your Gateway office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Gateway office to order FRU parts for repair and service of customer machines.

Important

To scrap or to return the defective parts, you should follow the local government ordinance or regulations on how to dispose it properly, or follow the rules set by your regional Gateway office on how to return it.

www.gateway.com

Exploded Diagram

CHAPTER 6: FRU(Field Replaceable Unit) List

www.gateway.com

CHAPTER 6: FRU(Field Replaceable Unit) List

www.gateway.com

CHAPTER 6: FRU(Field Replaceable Unit) List

Gateway EC38 FRU List

Category Part Name and Description Acer Part No.

ACCESORY

WIRELESS ANTENNA LEFT 50.PCR0N.013

WIRELESS ANTENNA RIGHT 50.PCR0N.014

ADAPTER

WIRELESS&3G COMBO ANTENNA LEFT

WIRELESS&3G COMBO ANTENNA RIGHT

ADAPTER DELTA 65W 19V 1.7X5.5X11 YELLOW ADP-65JH DB A, LV5 LED LF

ADAPTER LITE-ON 65W 19V 1.7X5.5X11 YELLOW PA-1650-22AC LV5 LED LF

ADAPTER HIPRO 65W 19V 1.7X5.5X11 YELLOW HP-A0652R3B 1LF, LV5 LED LF

ADAPTER DELTA 65W 19V 1.7X5.5X11 YELLOW (ADP-65MH B A) LV5, LF LF

50.PCS0N.001

50.PCS0N.002

AP.06501.026

AP.06503.024

AP.0650A.012

AP.06501.027

ADAPTER LITE-ON 65W 19V 1.7X5.5X11 YELLOW (PA-1650-22AG), LV5 LF

ADAPTER HIPRO 65W 19V 1.7X5.5X11 YELLOW (HP-A0653R3B 1LF), LV5 LF

AP.06503.026

AP.0650A.013

www.gateway.com

Category Part Name and Description Acer Part No.

BATTERY

BATTERY PANASONIC LI-ION 3S2P

PANASONIC 6 CELL 5800MAH MAIN COMMON W/ HALOGEN FREE

BATTERY SANYO AS-2009D LI-ION 3S2P

SANYO 6 CELL 5600MAH MAIN COMMON W/ HALOGEN FREE

BATTERY SIMPLO AS-2009D LI-ION 3S2P

SAMSUNG 6 CELL 5600MAH MAIN

COMMON ID : AS09D70 W/ HALOGEN FREE

BATTERY SANYO AS-2009D LI-ION 3S2P

SANYO 6 CELL 5200MAH MAIN COMMON W/ HALOGEN FREE

BATTERY SANYO AS-2009D LI-ION 3S2P

SANYO 6 CELL 4400MAH MAIN

COMMON ID: AS09D31 W/ HALOGEN FREE

BATTERY SONY AS-2009D LI-ION 3S2P

SONY 6 CELL 4400MAH MAIN COMMON ID : AS09D41 W/ HALOGEN FREE

BT.00605.038

BT.00603.080

BT.00607.082

BT.00603.079

BT.00603.082

BT.00604.039

BOARD

BATTERY PANASONIC AS-2009D LI-ION

3S2P PANASONIC 6 CELL 4400MAH

MAIN COMMON ID: AS09D51 W/ HALOGEN FREE

BATTERY SIMPLO AS-2009D LI-ION 3S2P

PANASONIC 6 CELL 4400MAH MAIN

COMMON 2.2CG , ID: AS09D71 W/ HALOGEN FREE

BATTERY SIMPLO AS-2009D LI-ION 3S2P

LGC 6 CELL 4400MAH MAIN COMMON

2.2S3 , ID: AS09D73 W/ HALOGEN FREE

BATTERY SIMPLO AS-2009D LI-ION 3S2P

SAMSUNG 6 CELL 4400MAH MAIN

COMMON 2.2F , ID: AS09D75 W/ HALOGEN FREE

BT.00605.041

BT.00607.078

BT.00607.079

BT.00607.080

CHAPTER 6: FRU(Field Replaceable Unit) List

Category Part Name and Description Acer Part No.

LAN INTEL WLAN 533AN_HMWG SHIRLEY PEAK MM#895401

LAN INTEL WLAN 512AN_HMWG SHIRLEY PEAK 5100 MM#895373

BLUETOOTH BOARD FOXCONN BCM2045 V2 T60H928.11

TOUCHPAD 56.PCR0N.001

OPTION 3G MODULE GTM382EL LC.21300.007

QUALCOMM 3G MODULE GOBI2000 LC.21300.011

SSD TRANSFER BOARD 55.PCR0N.005

KI.SPH01.001

KI.SPH01.003

BT.21100.005

CARD READER BOARD 55.PCR0N.003

AUDIO BOARD 55.PCR0N.006

D-SUB&DC-IN BOARD 55.PCR0N.007

www.gateway.com

Category Part Name and Description Acer Part No.

USB BOARD 55.PCR0N.004

TOUCHPAD BUTTON BOARD 55.PCR0N.002

LED BOARD 55.PCR0N.001

CABLE

POWER CORD 3PIN EUR 27.AAMVN.002

POWER CORD 3PIN SOUTH AFRICA 27.AAMVN.008

POWER CORD 3PIN DENMARK 27.AAMVN.010

POWER CORD ISRAEL 27.AAMVN.011

POER CORD 3PIN ITALIAN 27.AAMVN.009

POWER CORD 3PIN UK 27.AAMVN.004

POWER CORD 3PIN SWISS 27.AAMVN.006

POWER CORD AUSTRALIA W/LABEL 27.AAMVN.003

POWER CORD 3PIN CHINA 27.AAMVN.005

POWER CORD SOUTH AFRICA (AIL) 27.AAMVN.007

POWER CORD 3PIN USA 27.AAMVN.001

DC-IN CABLE 65W 50.PCR0N.007

BLUETOOTH BOARD CABLE 50.PCR0N.010

CHAPTER 6: FRU(Field Replaceable Unit) List

Category Part Name and Description Acer Part No.

D-SUB SIGNAL CABLE 50.PCR0N.008

USB BOARD CABLE 50.PCR0N.004

SSD TRANSFER BOARD CABLE 50.PCR0N.005

CARD READER BOARD CABLE 50.PCR0N.003

AUDIO BOARD CABLE 50.PCR0N.006

TOUCHPAD BUTTON BOARD CABLE 50.PCR0N.002

TOUCHPAD CABLE 50.PCR0N.009

LED BOARD CABLE 50.PCR0N.001

CCD CABLE 50.PCR0N.012

LED LCD CABLE 50.PCR0N.011

www.gateway.com

Category Part Name and Description Acer Part No.

CAMERA

CCD 1.0M SUYIN CN1014-S36D-OV05-R LAVENDER_G 57.PCR0N.001

CASE/COVER/BRACKET ASSEMBLY

HDD COVER 42.PCR0N.001

DIMM COVER 42.PCR0N.002

TOUCHPAD BUTTON BOARD BRACKET 33.PCR0N.001

UPPER CASE 60.PCR0N.002

LOWER CASE 60.PCR0N.001

HDD CONNECTOR 20.PCR0N.001

HDD BRACKET 33.PCR0N.002

LCD COVER 13.3" SILVER 60.PCR0N.006

CHAPTER 6: FRU(Field Replaceable Unit) List

Category Part Name and Description Acer Part No.

LCD BEZEL 13.3" W/CCD HOLE 60.PCR0N.005

LCD SECURING PLATE 33.PCR0N.005

HINGE RIGHT 33.PCR0N.004

HINGE LEFT 33.PCR0N.003

FAN

FAN 23.PCR0N.001

HDD/HARD DISK DRIVER

Gateway ec34 schematic

Specifications and Main Features

Frequently Asked Questions

User Manual

System Specifications

Preface

Conventions

General Information

Features

Operating System1

Platform1

Display

Graphics

Audio

Storage

Privacy Control

Software

Optional Items

System Block Diagram

Board Layout

Top View

Bottom View

Your Gateway Notebook Tour

Front

Left

Right

Back

Bottom

Keyboard Area

LCD Panel

Hardware Specifications and Configurations

Processor

Second Level Cache

System Memory

Lan Interface

Wireless LAN

Pointing Device

Bluetooth Interface

Hard Disk Drive Interface

Audio Interface

LCD Panel

Card Slot

WebCAM

Keyboard

Button

Software

Power Management

LED Status Indicator

Security Features

Physical Characteristics

System Utilities

BIOS Setup Utility

Invoking BIOS Setup Utility

Information

Main

Security

Setting a Password

Removing a Password

Changing a Password

Boot

Exit

BIOS Flash Utility

General Information

Tools Required

Before You Begin

Disassembly Procedure Flowchart

Removing the Battery Pack

Removing the HDD and RAM

Removing the Keyboard

Removing FFC of Main Board

Removing Wireless Card and Thermal Module

Removing the Main Board

Removing I/O Board and Panel

Disassembling the LCM Module

Disassembling the External Module

Disassembling the HDD Module

Troubleshooting

Troubleshooting

System Check Procedures

External Diskette Drive Check