The following conventions are used in this manual:
Sreen Messages
Denotes actual messages that appear on screen.
Note
Gives bits and pieces of additional information related to the current
topic.
Warning
Alerts you to any damage that might result from doing or not doing
specific actions.
Caution
Gives precautionary measures to avoid possible hardware or software
problems.
Important
Reminds you to do specific actions relevant to the accomplishment of
procedures.
General Information
Before using this information and the product it supports, please read the
following general information.
1This Service Guide provides you with all technical information relating
to the BASIC CONFIGURATION decided for Acer’s “global” product
offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the
functionality of a machine (e.g. add-on card, modem, or extra memory
capability). These LOCALIZED FEATURES will NOT be covered in this
generic service guide. In such cases, please contact your regional offices
or the responsible personnel/channel to provide you with further
technical details.
2Please note WHEN ORDERING FRU PARTS, that you should check the
most up-to-date information available on your regional web or channel.
If, for whatever reason, a part number change is made, it will not be
noted in this printed Service Guide. For ACER-AUTHORIZED SERVICE
PROVIDERS, your Acer office may have a DIFFERENT part number code
to those given in the FRU list of this printed Service Guide. You MUST
use the list provided by your regional Acer office to order FRU parts for
repair and service of customer machines.
2
Features
www.gateway.com
Below is a brief summary of the computer’s many factures:
Operating System1
•Genuine Windows Vista
Genuine Windows Vista
®
Home Premium (Service Pack 1)
®
Home Basic (Service Pack 1)
Platform1
•Intel
•Intel
•Mobile Intel
•Intel
®
Centrino® 2 processor technology, featuring:
•Intel
•Intel
802.11a/b/g/Draft-N) Wi-Fi CERTIFIED® network connection, featuring
MIMO technology
featuring Intel
4500MHD) with up to 1759 MB of Intel
Technology 5.0 (64 MB of dedicated video memory, up to 1695 MB of
shared system memory), supporting Microsoft
•Dual independent display support
16.7 million colors
•External resolution/refresh rate:
•2048 x 1536: 60 Hz
•1920 x 1440: 75/60 Hz
•1920 x 1080: 100/85/75/60 Hz
•1856 x 1392: 75/60 Hz
•1792 x 1344: 75/60 Hz
•1600 x 1200: 100/85/75/60 Hz
•1600 x 900: 60 Hz
•1400 x 1050: 60 Hz
•1366 x 768: 85/75/60 Hz
•1280 x 1024: 120/100/85/75/60 Hz
•1280 x 960: 85/60 Hz
•1280 x 768: 60 Hz
•1152 x 864: 100/85/75 Hz
•1024 x 768: 120/100/85/75/60 Hz
•800 x 600: 120/100/85/72/60 Hz
•640 x 480: 120/100/85/75/60 Hz
•MPEG-2/DVD decoding
•WMV9 (VC-1) and H.264 (AVC) decoding
•HDMI
™
(High-bandwidth Digital Content Protection) support
®
GS45 Express Chipset with integrated 3D graphics,
®
Graphics Media Accelerator 4500MHD (Intel® GMA
(High-Definition Multimedia Interface) with HDCP
®
Dynamic Video Memory
®
DirectX® 10
4
Audio
•Optimized 2
featuring Dolby
Space Expander
•Two built-in stereo speakers
•High-definition audio support
nd
Generation Dolby Sound Room®5 audio enhancement,
®
Headphone, Dolby® Natural Bass and Dolby® Sound
www.gateway.com
•S/PDIF(Sony/Philips Digital Interface)
6
support for digital speakers
•Built-in microphone
•MS-Sound compatible
Storage
•160/250/320/500 GB or larger hard disk drive or 80 GB solid state drive
supported
•Multi-in-1 card reader, supporting Secure Digital
MultiMediaCard (MMC), Memory Stick® (MS), Memory Stick
PRO
Communication
•Gateway Video Conference, featuring:
•Integrated high-def webcam
•Built-in microphone
•WLAN
802.11a/b/g/Draft-N) Wi-Fi CERTIFIED
MIMO technology
•WPAN: Bluetooth
•Gobi2000 module: UMTS/HSPA at 850/900/2100 MHz and quad-band
GSM/GPRS/EDGE (850/900/1800/1900 MHz) upgradeable to 7.2 Mb/s
HSDPA and 5.7 Mb/s HSUPA supporting receiver diversity and equalizing
at 2100 MHz (for 3G models)
•Optional support for receiver diversity and equalizing on 2100 MHz
•LAN: Gigabit Ethernet, Wake-on-LAN ready
1, 7
™
(MS PRO), xD-Picture Card™ (xD)
1
1, 2, 3
: Intel® WiFi Link 5100/5300 (dual-band quad-mode
®
2.0+EDR (Enhanced Data Rate)
™
(SD),
®
network connection, featuring
Privacy Control
•BIOS user, supervisor, HDD passwords
•Kensington lock slot
Dimensions and Weight
•325 (W) x 234 (D) x 30.2/34.3 (H) mm
•1.8 kg (3.96 lbs.) with 6-cell battery pack
Power
1
•ACPI 3.0 CPU power management standard: supports Standby and
•Capacitive-touch launch keys: Gateway PowerSave and MyBackup,
Communication®, touchpad lock
I/O Ports
•Multi-in-1 card reader (SD
1
™
, MMC, MS, MS PRO, xD)
•Three USB 2.0 ports
•HDMI
™
port with HDCP support
•External display (VGA) port
•Headphone/speaker/line-out jack with S/PDIF support
•Microphone-in jack
•Ethernet (RJ-45) port
•DC-in jack for AC adapter
Software
•Gateway MyBackup Solution
•Gateway PowerSave Solution
•Gateway Recovery Management
•Microsoft
•Norton Internet Security 2009 (60-day trial)
•Adobe
•CyberLink
®
Works with Office Home and Student 2007 Trial
®
Reader
®
®
PowerDVD
™
9
Optional Items
•1 GB / 2 GB DDR3 1066 MHz soDIMM module
•6-cell Li-ion battery pack
•Gateway PowerSave 3-pin 65 W AC adapter
•ExternalUSB floppy disk drive
•ExternalUSB 56K modem
6
®
Gateway recommends Windows Vista
Home Premium.
1Specifications vary depending on model.2Actual throughput may vary depending on network conditions and
environmentalfactors such as network traffic or overhead, building construction and access pointsettings.
3Up to 1 GB of available system memory may be allocated for system
resource requirements.
4Shared system memory may be allocated to support integrated graphics,
depending on system memory size and other factors. Actual system
memory available to the operating system will be reduced by the
amount of dedicated and shared system memory utilized by the graphics
solution and resources required by the operating environment.
www.gateway.com
5Dolby® is a registered trademark of Dolby® Laboratories.
6Supports 7.1-channel surround sound and 2-channel stereo output
(multiple streaming).
71 GB is 1 billion bytes. Actual formatted capacity is less and may vary
depending on preloaded materials and operating environment.
Gateway backup management utilizes up to 10 GB of the stated hard
disk capacity as dedicated backup space.
8Your computer's battery life may vary depending on product
specifications, computer settings, and applications or features launched.
The listed battery life is for individual battery packs tested with
MobileMark 2007 in productivity test mode and with wireless connection
on. All batteries' maximum capacity will diminish with time and use.
9Trial periods vary depending on the geographic region and
specifications.
In a continuing effort to improve the quality of our products, information in this
document is subject to change without notice. Images shown are only representations
of some of the configurations available for this model. Availability may vary depending
on region.
As a phenomenon known to thin-film transistors (TFTs), liquid crystal displays (LCDs)
commonly exhibit a small number of discoloration dots, as so-called "non-conforming
pixels." This phenomenon is a limitation of TFT LCD technology, not a product defect,
Microsoft and Windows are registered trademarks of Microsoft Corporation. Intel is
a registered trademark of Intel Corporation.
About Gateway
Since its founding in 1985, Irvine, Calif.-based Gateway has been a technology pioneer,
offering award-winning products and world-class service to customers worldwide.
Gateway is a wholly owned subsidiary of Acer Inc., the world's third-largest PC
company. See www.gateway.com for more information.
7
CHAPTER 1: System Specifications
System Block Diagram
8
Board Layout
Top View
www.gateway.com
Gateway EC38 M/B layout and connector location TOP view
No.NameDescription
1CN1CCD cable CNTR
2CN2MMB cable CNTR
3CN3LVDS cable CNTR
4CN4Keyboard CNTR
5CN5Touch Pad FFC CNTR
6CN6SSD cable CNTR
7CN7Card reader CNTR
8CN8BT cable CNTR
9CN15Fan cable CNTR
10CN21Audio board CNTR
9
Bottom View
CHAPTER 1: System Specifications
10
Gateway EC38 M/B layout and connector location TOP view
No.NameDescription
11CN9Battery CNTR
12CN10PCI-E socket
13CN11SIM card socket
14CN12PCI-E socket
15CN13Power cable CNTR
16CN14LVDS cable CNTR
17CN16DIMM socket
18CN17DIMM socket
19CN19HDD socket
20CN20USB board CNTR
21U18South Bridge
22U14North Bridge
www.gateway.com
Your Gateway Notebook Tour
Front
ComponentIconDescription
Ventilation fanHelps cool internal components.
Battery charge
indicator
Warning: Do not work with the notebook resting on
you lap. If the air vents are blocked, the notebook may
become hot enough to harm your skin.
Caution: Do not block or insert objects into these slots.
If these slots are blocked, your notebook may overheat
resulting in unexpected shutdown or permanent
damage to the notebook.
Caution: Provide adequate space around your
notebook so air vents are not obstructed. Do not use
the notebook on a bed, sofa, rug, or other similar
surface.
■
LED blue - Battery is fully charged (when plugged
into AC).
■
LED amber - Battery is charging.
Important: This LED only lights up when your notebook
is connected to AC power.
11
Left
CHAPTER 1: System Specifications
ComponentIconDescription
Power connectorPlug the AC adapter cable into this connector.
Monitor portPlug an analog VGA monitor or projector into this
Ventilation fanHelps cool internal components.
USB portPlug USB devices (such as a diskette drive, flash drive,
Microphone jackPlug a microphone into this jack.
Headphone jackPlug amplified speakers or headphones into this jack.
port.
Warning: Do not work with the notebook resting on
you lap. If the air vents are blocked, the notebook
may become hot enough to harm your skin.
Caution: Do not block or insert objects into these
slots. If these slots are blocked, your notebook may
overheat resulting in unexpected shutdown or
permanent damage to the notebook.
Caution: Provide adequate space around your
notebook so air vents are not obstructed. Do not use
the notebook on a bed, sofa, rug, or other similar
surface.
printer, scanner, camera, keyboard, or mouse) into
these ports.
The built-in speakers are turned off when speakers
or headphones are plugged into this jack.
■
Headphone with SPDIF support
12
Right
www.gateway.com
ComponentIconDescription
Memory card
reader
USB port
HDMI out jack HDMI
Ethernet jack
Kensington™
lock slot
Insert a memory card from a digital camera, MP3
player, PDA, or cellular telephone into the memory
card reader.
The memory card reader supports Memory
Stick®, Memory Stick Pro®,MultiMediaCard™, Secure
Digital™, and xD-Picture Card™cards.
Plug a USB device (such as a diskette drive,
flash drive, printer, scanner, camera,
keyboard, or mouse) into this port.
Plug an HDMI device, such as a high
definition television, into this optional
jack.
Plug an Ethernet network cable into this
jack. Plug the other end of the cable into
a cable modem, DSL modem, or an
Ethernet network jack.
Secure your notebook to an object by
connecting a Kensington cable lock to this
slot.
13
Back
CHAPTER 1: System Specifications
ComponentIconDescription
Bottom
Battery
ComponentIconDescription
Provides power when the notebook is not
plugged into AC power.
14
BatteryProvides power when the notebook is not plugged into
Battery
lock
AC power.
Slide to unlock the battery.
www.gateway.com
ComponentIconDescription
Ventilation
slots and
cooling fan
Memory
bay
Hard drive
bay
Battery
latch
Helps cool internal components.
Warning: Do not work with the notebook
resting on your lap. If the air vents are blocked,
the notebook may become hot enough to harm
your skin.
Caution: Do not block or insert objects into
these slots. If these slots are blocked, your
notebook may overheat resulting in
unexpected shutdown or permanent damage
to the notebook.
Caution: Provide adequate space around your
notebook so air vents are not obstructed. Do
not use the notebook on a bed, sofa, rug, or
other similar surface.
Memory modules are located in this bay.
The hard drive is located in this bay.
Slide to release the battery.
15
Keyboard Area
CHAPTER 1: System Specifications
ComponentIconDescription
Power
button
Power
indicator
Speakers
Keyboard
Touchpad
Touchpad
toggle
Capacitive
touch keys
Status
indicators
Press to turn the power on or off. You can also
configure the power button for Sleep/Resume
mode.
■
LED on - Notebook is on.
■
LED blinking - Notebook is in Sleep or Hybrid Sleep
mode.
■
LED off - Notebook is off.
Left and right speakers deliver stereo audio
output.
Provides all the features of a full-sized,
computer keyboard.
Provides all the functionality of a mouse.
turn the internal touchpad on and off.
Press to access capacitive touch key function.
Inform you when a drive is in use or when a
button has been pressed that affects how the
keyboard is used.
16
LCD Panel
ComponentIconDescription
www.gateway.com
Webcam
Microphone
Use to let others see who they are
communicating with when making VoIP calls.
Use to talk through when making Voice over
Internet Protocol (VoIP) calls.
17
CHAPTER 1: System Specifications
Hardware Specifications and
Configurations
Processor
ItemSpecification
Processor packing uFCPGA
Support Processor @
Launch
On-die L2 CacheUp to 6 MB
FSB1067 MHz
TDP (Thermal)10W
Socket typeBGA
ULV Centrino,PDC, ICPM, 10W CPU
Second Level Cache
Item Controller
North BridgeGS45
South BridgeICH9M SFF
System Memory
ItemSpecification
Technology DDR3 800/1067 MHz
Base momoryDDR3 SO-DIMM x 1 slot (512)/1024/2048/4096MB DDR3 SDRAM
Expansion memoryDDR3 SO-DIMM x 1 slot (512)/1024/2048/4096MB DDR3 SDRAM
Maximum memory size8 GB ( Thermal evaluation based on 8 GB)
18
www.gateway.com
Lan Interface
ItemSpecification
Controller (AVAP)Atheros AR8131
SPEED10/100/1000Mb/s
Wireless LAN
ItemSpecification
ModuleIntel SP, 3rd 1x2 BGN/ Y
InterfaceMini card (1)
Antenna2
Pointing Device
ItemSpecification
GlideMulti-touch touch PAD
Bluetooth Interface
ItemSpecification
ModuleFOX_BRM_2.0 F/W T60H928.11
Antennaon board
controllerCSR
Bluetooth moduleInternal USB 2.0 Dongle
Hard Disk Drive Interface
ItemSpecification
HDD form factor
Media I/FSATA
IDE ControllerSATA 150 MB/s
SSD Media size80 GB (Option)
9.5 mm high/ solid state disks
SATA I/F
SSD form factor2.5" factor
19
CHAPTER 1: System Specifications
Audio Interface
ItemSpecification
Sound Codec (AVAP)Realtek ALC269
Internal Speaker2 (1.5 Watt/)
Internal MicrophoneArray MIC x 1
Sound VolumeBy Hot Key
LCD Panel
ItemSpecification
Panel size13.3/13.4 WXGA (HD 720p, 1366x768)
LVDSEmbedded in Cantigata GM
BrightnessBrightness controlled by Hot Keys
Card Slot
Item
5 in 1 card reader
(SD/MMC/MS/MSPro/
XD)
ACE AGE100
Multi-touch touch PAD
Specification
WebCAM
ItemSpecification
ModuleHD 1.0 M
InterfaceUSB
Keyboard
ItemSpecification
ControllerDarfon AC4T
Type (AVAP)Silm 13.3" 301.12 x 113.44 x 4.7 (Max/Texture)
20
I/O
ItemSpecification
Monitor (VGA) Yes
HDMIYes
USB3
Stereo Mic-in 1
SPDIF1
RJ45 (Shielding)1
SIM Slot1
www.gateway.com
mini card socket (Full
size)
Full mini card (3G) x 1 & Half mini card(SP WLAN) x 1
Button
ItemSpecification
Power on/off (with
Visiable LED)
WLAN1 (Orange, capacitive)
3G/BTBT (Blue, capacitive, 3G use SW to launch without button)