Gateway E-9722R User Manual

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E-9722R Server

USERGUIDE

Contents

Chapter 1: Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . 1

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Hot-swap backplanes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

SATA II/SAS backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 2: Setting Up Your Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Initial hardware settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Chapter 3: Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Gateway Systems Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Identifying your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Updating the baseboa r d manageme n t controll er firmware . . . . . . . . . . . . . . . . . . .19

Using your Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Viewing documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Installing drivers and programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Booting from the Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Chapter 4: Installing Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Contents

Installing and removing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Removing and installing an optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Removing and installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Filling empty drive bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Installing and removing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Removing and installing the PCI rise r assembly, a riser, or a PCI card . . . .34

Replacing system fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Replacing or adding a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Replacing a power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Replacing the power distribution module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Replacing the hot-swap backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Installing and removing an optional mezzanine board . . . . . . . . . . . . . . . . . . . . . . . .47

Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Replacing the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Chapter 5: Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Updating and recovering the BMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Updating the BMC firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Recovering the BMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Chapter 6: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Diagnostic LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

www.gateway.com

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Appendix A: Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Connector pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Appendix B: BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Appendix C: Legal Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Appendix D: Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

iii

Contents

CHAPTER 1

Checking Out Y our Gat ewa y Server

• Front

• Back

• Interior

• System board

• Hot -sw ap bac kplane s

• Getting Help

Front

CHAPTER 1: Checking Out Your Gateway Server

Hard drives (as many as 12)

Hard drive tray LEDs

Optical drive

SMIL module bay (optional) Control panel

Control panel

VGA po r t

USB port s (2 )

Power bu tton

ID bu tton

Powe r LE D

ID LED

NIC status LED

System fault LED

Reset bu tton

NMI b utto n

Back

www.gateway.com

PS/2 Keyboard

USB po rts (2)

port

PS/2 Mouse port

Serial port

VGA p o rt

Server management port

NIC ports (4)

ID LED

Power supply

AC power connector

Interior

CHAPTER 1: Checking Out Your Gateway Server

# Feature # Feature

1 Syste m b o ard 6 Front panel 2 Fan duct 7 Front panel VGA connector 3 Syste m fa n s 8 SMIL module (optional) 4 SATA II/SAS backplane 9 Slimline DVD/CD-RW combo drive or

5 Hard drive bays 10 Riser card assem bly

DVD-RW drive

S yst em board

Connectors

www.gateway.com

# Feature # Feature

1 PCI-X/PCI-E expansion slot (J41) 19 DIMM socket group for processor 0 (J24, J125,

2 PCI-E expansion slot (J35) 20 Processor 0 (CPU0) socket 3 DIMM socket group for processor 1 (J33, J32,

J31, J30) 4 ID LED (CR10) 22 IPMB connector (J43) 5 Dual NIC 2 and 3 connector (RJ-45) (J26) 23 SMIL connector (J37) 6 Dual NIC 0 and 1 connector (RJ-45) (J23) 24 Front panel connector (J45) 7 Server management port (RJ-45) (J21) 25 Front panel VGA connector (J46) 8VGA port (J17) 26I

21 IDE connector (J36)

J27, J28)

C (SMBus) signal connector (J44)

CHAPTER 1: Checking Out Your Gateway Server

# Feature # Feature

9 Serial po rt (J12) 27 Main power connector (J48) 10 PS/2 keyboard and mouse ports (J10) 28 Internal USB port for USB floppy (J59) 11 Rear dual USB Port (J6) 29 Powe r s up ply I2C connector (J55) 12 DIMM socket group for processor 3 (J14, J15,

J16, J18) 13 Processor 3 (CPU3) socket 31 Floppy connector (J40) 14 P roc es sor 1 ( CP U1) so cket 32 Bat ter y ( B1) 15 Processor power connector (J1) 33 PCI-E mezzanine board connector (J38) 16 Fan ta ch co nnector (J 2) 34 PCI -X mez zanin e bo ard co nne ctor ( J49) 17 DIMM socket group for processor 2 (J5, J17, J8,

J9) 18 Processor 2 (CPU2) socket 36 Chassis intrusion connector (J58)

30 System configuration jumper (J56)

35 Front panel USB connector (J53)

Hot -sw ap backplanes

SA T A II/SAS backplane

www.gateway.com

# Feature # Feature

1 SATA II/SAS hard drive connector 0 10 SATA II/SA S ha rd d rive c on ne ctor 9 2 SATA II/SAS hard drive connector 1 11 SATA II/SAS hard drive connector 10 3 SATA II/SAS hard drive connector 2 12 SATA II/ SAS ha rd d rive c on ne ctor 11

4 SATA II/SAS hard drive connector 3 13 I 5 SATA II/SAS hard drive connector 4 14 Backplane SATA II/SAS connector 6 SATA II/SAS hard drive connector 5 15 3rd party conn ector 7 SATA II/SAS hard drive connector 6 16 1X4 pin hard drive power connector 8 SATA II/SAS hard drive connector 7 17 2x3 pin hard drive power connector 9 SATA II/SAS hard drive connector 8

C (SMBus) signal connector

LED inf ormation

See the following table for a description of this server’s LEDs and the information they provide:

LED Name Function Location Color Description

CHAPTER 1: Checking Out Your Gateway Server

ID Aid in server

System Fault Visible fault

Hard drive tray LEDs

NIC status LEDs Identify NIC states Control panel and

identification

warning

Indicate drive status and activity

Control panel and back of system board

Control panel Red Off = System normal

On each hard drive tray

back I/O panel RJ-45 connectors

Yellow (front) Blue (back)

Blue or red Blue (On) - Hard drive present

Blue (front)

Green/ Orange (back)

On = Server identification enabled

Blinking = Non-critical system fault On = Critic al system fault (system ne eds to be shu t dow n and serviced)

Blue (Blinking) - Hard drive activity Red (On) - Hard drive fault Red (Blinking) - Hard drive rebuilding Off - No hard drive access

Blue (On) - Link Blue (Blink) - Activity Off - No link

LED 1 Green (On) - NIC linked LED 1 Green (Blinking) - NIC 1 Gbps activity LED 1 (Off) - No link LED 2 Orange (On) Link speed 1Gbps LED 2 Green (On) - Link at 100Mbps LED 2 Green (Off) - Link at 10 Mbps

Power LE D Identify t he po wer

state of the system

AC power LED Identif y power

supply fault

Control panel Blue Off = Power is off

Power su pp ly module

Green or Orange

Blinking = Power saving state (S1, S3, or S4) On = Power is on

Green (On) - Pow er supply good and receiving power Orange (On) - Power supply critical event causing shutdown Orange (Blinking) - Close to protection threshold or over within 15 seconds Off - Po we r suppl y not r ecei ving power

Get ting Help

In addition to your operating system’s documentation, you can use the following information resources to help you use your server.

Server Companio n DVD

Use the Server Companion DVD to access file utilities, WindowsServer 2003 drivers, and documentation for your server and its components. For instructions, see Using Your Serv er Compa ni on DV D.

Gatew ay W eb site

Gateway provides a variety of information on its Web site to help you use your server. Visit the Gateway Web site at support.gateway.com

• Technical documentation and product guides

• Technical tips and support

• Updated hardware drivers

• Order status

• Frequently asked questions (FAQs)

www.gateway.com

for :

T elephone sup port

You can access a wide range of services through your telephone, including customer service, technical support, and information services. For more information, see “Telephone support” on

page 58.

CHAPTER 1: Checking Out Your Gateway Server

CHAPTER 2

Setting Up Your Serv er

• Setting up the hard war e

• Prot ecting f rom po wer sour ce problems

• Starting your serv er

• Setting up the operating sy stem

• Initial hardwar e set tings

CHAPTER 2: Setting Up Your Server

Set ting up the hard war e

To make sure that your working environment is safe:

• Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back of

the server for cabling and air circulation.

• Use the instructions on your server’s setup poster to set up your hardware.

Caution

Your server comes with 3-wire ACpower cords fitted with the correct plug style for your region. If this plug does not match the connector on your surge protector, UP S, or wal l o u tle t, do no t attem pt to m od if y the pl ug i n any way. Use a surge protector, UPS, or wall outlet that is appropriate for the supplied ACpower cords.

• Use a grounded (three-prong) surge protector. A surge protector helps protect against AC

power fluctuations. For additional protection from power outages, we recommend that you use an uninterruptible power supply (UPS).

• Avoid subjecting your server to extreme temperature changes. Do not expose your server

to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

• Keep your server and magnetic media away from equipment that generates magnetic

fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference.

Important

Keep the server boxes and packing material in case you need to ship the server.

Prot ecting f rom pow er source pr oblems

Surge protectors, line conditioners, and uninterruptible power supplies can help protect your server against power source problems.

Surge protectors

Caution

High voltages can enter your server through the power cord and the modem and network connections. Protect your server by using a surge protector. If you have a modem, use a surge protector that has the appropriate type of modem jack. During an electrical storm, unplug the surge protector and the modem and network cables.

During a power surge, the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage. Protect your server and peripheral devices b y c onnecting them t o a surge pr ot ec t or, which absorbs voltage surge s and prevents them from reaching your server.

When you purchase a surge protector:

• Make sure that the surge protector meets the appropriate product safety certification for

your locati on, such as Und erwriters La boratories (UL) .

• Check the maximum amount of voltage the protector allows to pass through the line. The

lower the voltag e, the better the p rotection for your server.

• Check the energy absorption (dissipation) rating. The higher the energy absorption rating,

the better the p rotection for your server.

Line conditioners

A line conditioner protects your server from the small fluctuations in voltage from an electrical supply. Most s erv ers can handle this var iation, called line noise, without problems. How ever, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

Some surge protectors and uninterruptible power supplies include simple line-conditioning capabilities.

Uninterruptible power supplies

Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure . A UPS us e s a batt ery to k eep y our server r unning temporar ily dur ing a power f ailur e and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. To buy a UPS, visit www.gateway.com

Starting y our server

Before you start your server for the first time:

• Make sure that the server and monitor are plugged into a power outlet or surge protector

and that the surge protector (if you are using one) is turned on.

Caution

When you connect peripheral devices to the server, make sure that your

server and devices are turned off and the power cords are unplugged.

Important

At least two power supplies must be connected to AC power for the server to function. All three power supplies must be connected to AC power for redundancy.

www.gateway.com

• Make sure that al l ca bles are co nne cted securely to the co rrect port s a nd ja cks on the back

of the server.

To start the server:

1 Turn on any peripheral devices connected to the server. 2 Press the powe r b utto n (1) . Th e Powe r L ED (2 ) li gh ts.

If nothing happens when you press the power button:

• Make sure that the power cable(s) is plugged in securely and that your surge protector

(if you are using one) is plugged in and turned on.

• Make s ure tha t t he m on ito r i s co nn ecte d to the ser ver, pl ug ge d in to th e p owe r o utl et

or surge protec tor, and turned on. You may also need to adjust t he monitor’ s brightnes s and contrast controls.

• If you cannot find the cause of the power loss, contact Gateway Customer Care. For

more informat ion, see “Gettin g Help” on pa ge 9 .

3 The first time you turn on the server, any pre-installed operating system may begin asking

you for configuration settings. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.

Understanding the po wer-on self -te st

When you turn on your server, the power-on self-test (POST) routine checks the server memory and components. If POST finds any problems, the server displays error messages and issues audible beeps. Write down any error messages that you see, then see “Error messa ges” on page59 and “Bee p codes” on page 64 for troubleshooting information.

CHAPTER 2: Setting Up Your Server

T urning of f y our serv er

Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure.

To turn off the server:

Caution

The power button on the server does not turn off server ACpower. To remove AC pow er from the se rve r, you m ust unp lu g the AC powe r c ord s fro m th e wall outlet or power source. The power cords are considered the disconnect device to th e m ai n ( AC ) po w e r.

1 Use the instructions in the operating system’s documentation or online help to shut down

the operating system. Whenev er pos sible , y ou should use the operating sy st em’s shut down procedure instead of pressing the power button.

2 If your server did not turn off automatically, press the power button.

- OR Press the reset bu tton to re set t he ser ver.

Set ting up the operating s yst em

If you ordered your server with the operating system already installed by Gateway, in most cases it is completely installed and the basic settings are already configured. The Windows Small Business Server operating system may require additional installation, depending on the version you ordered. See your operating system’s documentation for instructions on completing the installation or configuring advanced settings for your specific network.

If you are installing an operating system because it was not already installed by Gateway, see the appropriate installation guide for instructions.

Initial hard ware s ettings

Your server comes from the manufacturer with the correct initial hardware settings to operate your server as configured. However, at some point you might want to change settings to reflect a tasking change, a change in security requirements, or the addition of new resources to your server.

You can change general hardware settings by using the BIOS Setup utility. For information on the BIOS Setup utility, see “Using the BIOS Setup Utility” on page 51. For information on BIOS settings, see “BIOS Settings” on page83.

CHAPTER 3

Maintaining Y our Server

• Caring f or your s erver

• Preparing for s yst em recov ery

• Sy stem administration

• Identifying y our server

• Updating the baseboar d management controller

firmware

• Using your Server Companion DVD

CHAPTER 3: Maintaining Your Server

Caring f or y our server

To extend the life of your server:

• Be careful not to bump or drop your server.

• When transporting your server, we recommend that you put it in the original packaging

materials.

• Keep your server and magnetic media away from equipment that generates magnetic

fields, such as unshielded speakers.

• Avoid subjecting your server to extreme temperatures. Do not expose your server to

heating ducts or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

• Keep al l l iqu id s away fro m yo ur s er ver. Whe n sp ill ed on to se rver co mp one nt s, a lm ost any

liquid can result in extremely expensive repairs that are not covered under your warranty.

• Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms

and can cause the server to overheat.

Cleaning y our serv er

Keeping your server clean and the vents free from dust helps keep your server performing at its best. Your server cleaning kit could include:

• A soft, lint-free cloth

• Glass cleaner

• An aerosol can of air with a narrow, straw-like extension

• Isopropyl alcohol

• Cotton swabs

• A tape drive cleaning cartridge (if a tape drive is installed)

• A CD drive cleaning kit

Cleaning tips

Warning

When you shut down your server, the power turns off, but some electrical current still flow s through your server. To avoid possible injury fro m elec t rical sh oc k, unplug the power cords and all other cables connected to the server.

• Always turn off your server and other peripheral devices before cleaning any components.

• Use a damp, lint-free cloth to clean your server and other parts of your server system. Do

not use abrasive or solvent cleaners because they can damage the finish on components.

• Keep the cooling vents free of dust. With your server turned off and unplugged, brush the

dust away from the vents with a damp cloth, but be careful not to drip any water into the vents.

Cleaning the k e yboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard does not work after it dries, you may need to replaceit. Keyboard damage resulting from spilled liquids is not covered by your warranty.

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Cleaning the scre en

Caution

The computer screen is made of specia lly coated glass and can be scratched or

damaged by abrasive or ammonia-based glass cleaners.

If your computer screen is an LCD display, use only a damp, soft cloth to clean it. Never spray water d ire ctly on to the scree n.

- OR If your computer screen is not a flat panel display, use a soft cloth dampened with glass cleaner

to clean the screen. Never spray cleaner directly onto the screen.

Preparing f or s yst em reco very

If you have a diskette drive installed, you can create startup diskettes to help you recover. Startup diskettes are diskettes that let you start the server and attempt to fix the problem. See your operating system’s documentation or online help for instructions on creating startup diskettes. If your system files become corrupted, you can use the diskettes you created to start your server.

If you have an optical drive, you can also create a bootable CD or DVD to help you recover. In addition, you can also use a bootable Disk -on-ke y in any of the server’s USB ports. You r server’s BIOS must be set up to poll the optical drive and USB ports for bootable files.

Some operating systems also l e t you crea te an emergency r e pa ir diskette, CD, DVD , or disk-on-key to back up critical operating system files. See your operating system’s documentation or online help for instructions on creating and using an emergency repair discs.

Recor ding the BIO S configur ation

To help keep track of your custom changes to BIOS settings and to prepare for system recovery, you should record your BIOS configuration after you have your server set up and working. You should also record your BIOS configuration whenever you upgrade or add new hardware to your server.

To record your BIOS configuration:

1 Print the appendix for “BIOS Settings” on page83. 2 Restart your server, then press F2 at any time after you see the LEDs on your keyboard

flash or turn off. The BIOS Setup utility opens.

3 Record the BIOS settings on your printout.

S yst em administr ation

Gatew a y Sy stems Manager

Gateway Systems Manager (GSM) lets you manage multiple computers on a Windows network from a single window, then implement commands and policies across the network with a single action. With Gateway Systems Manager, you can run system management tasks which are triggered by certain events or conditions.

For more informa tion, refer to the Gateway Baseboard Management Controller (BMC) User Guide at support.gateway.com information in the p rogram’s online help .

(by selecting this server from the list). You can also find additional

Server sec urity

CHAPTER 3: Maintaining Your Server

Locking the server

To lock the server:

1 Remove the bez el lock k e y s f r om the inside of the bezel, t hen snap on the bezel. T he handles

must be installed for the bezel to snap on.

2 Insert the key into the lock and rotate it ¼ turn clockwise. To unlock it, rotate the key ¼

turn counter-clockwise.

Using BIOS secur ity passw ords

To prevent unauthorized use of the server, you can set server startup passwords. Set an administrator password to prevent unauthorized access to the BIOS Setup utility.

To set the BIOS security passwords:

1 Restart your server, then press F2 at any time after you see the LEDs on your keyboard

flash or turn off. The BIOS Setup utility opens.

2 Select the Security menu. 3 Select Change Supervisor Password. 4 Type the password and press ENTER, then type it again and press ENTER. 5 Save your changes and close the BIOS Setup utility.

To remove a BIOS security password:

1 Restart your server, then press F2 at any time after you see the LEDs on your keyboard

flash or turn off. The BIOS Setup utility opens.

2 Select the Security menu, then select the password to remove. 3 Enter the curre nt password, then press E NTER.

Tip

Passwords can also be cleared using jumpers on the system board. For instructions, see “Resetting BIOS passwords” on page55.

4 For the new password, leave the password field blank, then press ENTER. The p asswo rd i s

removed.

Identifying y our serv er

Important

If your server has an Intel IMM module installed, the system ID LED will turn on or off when the System ID button is pressed. If no IMM Module is installed, the system ID LED will blink when the System ID button is pressed.

While you are working on a cabinet that contains several slim servers, it can be difficult to keep track of which server or servers you are currently working on. The System ID indicator is a yellow LED (front) or blue LED (back) that you can turn on to help you locate the correct server. For the System ID indicator to turn on, the server does not need to be turned on, but it does need to be plugged in.

To turn on the System ID ind icator:

1 Press the ID button on the control panel of the server. The yellow (front) and blue (back)

ID LED indicators turn on. For the location of these LEDs, see “LED information” on page 8.

2 To turn off the in di cato r, press th e Syste m ID butto n.

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Updating the ba seboard man agement controller firmware

The baseboard management controller (BMC) performs several system management functions such as:

• Monitoring server components (FRU) and sensor data records (SDR) (the information

provided depends on the option selected)

• Managing non-volatile storage for the system event log and sensor data records

• Interfacing with the emergency management port to send alerts and interact with remote

management systems

• Fault resilient booting (the extent depends on the option selected)

You should update the BMC firmware when Gateway Customer Care has instructed you to update it.

To u p d at e t he B M C fi r m wa r e:

1 Down loa d th e B MC fir mware zip fi le from support.gateway.com. 2 Read the release notes for the firmware update. 3 Follow the instructions on the Web site or in the readme.txt file in the downloaded zip file

to update the firmware.

4 When th e BM C u pd ate i s c om pl ete, reb oo t yo ur s er ver.

Using y our Server C ompanion DVD

You can use your Server Compa nion D VD (SCDVD) to:

• Install hardware drivers

• Install programs

• View ser ver docu men tat ion

The Server Comp anio n D VD is a tool you can use to help maintain your server. The DVD contains:

• Computer and component documentation

• Drivers and utilities for servers running Windows 2003 Server

Vie wing doc uments

The DVD contains documents for your server and for some optional components. You can view the documents with the Acrobat® Reader® version 4.0 and above.

To v i ew d o cu m e n ts :

1 Insert the SCDVD into the DVD drive on a computer running the Windows operating system.

The Gateway Application and Driver Recovery window ope ns.

- OR If the window does not open, run the file Runmenu.exe on the DVD.

2 Click Documentation. The server document list opens. 3 Click the title of the document you want to view. The document opens.

To access files manually, open the Docs\Manuals folder on the Server Compan ion DV D.

CHAPTER 3: Maintaining Your Server

To i n s ta l l A c ro b a t R e ad e r 7:

• Click the link for Acrobat on the Documentation page.

- OR Run Docs\Reader\app21279\Setup.exe fro m t he Server Compa nion DVD.

Installing dri vers and pr ograms

Y o u can insta ll dr ivers and programs directly onto the server by using the Server Companion DVD. You can also extract drivers onto diskette from the DVD at any Windows workstation.

Important

The SCDVD’s Gateway Application and Driver Recovery utility works only in Windows operating systems.

To install drivers and programs at the server:

1 Insert the SCDVD into your server’s DVD drive. The Gateway Application and Driver Recovery

wind ow o pe ns.

- OR If the window does not open automatically, run the file Runmenu.exe on the DVD. A list of programs and drivers that you can install appears in the Drivers and Application

Recovery li st.

2 Click the program or driver you want to install, then click Install. Follow any on-screen

instructions.

To access the files m anually, open the Drivers folder on the SCDVD, then open the appropriate subfolder.

To extract drivers and programs to diskettes:

1 Insert the SCDVD into your server’s DVD drive. The Gateway Application and Driver Recovery

wind ow o pe ns.

- OR If the window does not open automatically, run the file Runmenu.exe on the DVD.

2 Click Extract Drivers. 3 Click your server model and server operating system at the right of the window, then click

Search. A list of programs and drivers with which you can create recovery disks (diskettes, CDs, DVDs, or disk-on-keys) appears in the Drivers and Application Recovery list.

4 Click the program or driver you want to extract, then click Extract. Follow any on-screen

instructions.

To access the files m anually, open the Drivers folder on the SCDVD, then open the appropriate subfolder.

www.gateway.com

Booting fr om the Serv er C ompanion D VD

By booting from the SCDVD, you can repair applications and drivers or exit to the command prompt.

Important

Although the SCDVD is bootable, it does not include network operating system files

and is not intended to restore your operating system.

To boot from the SCDVD:

1 With your server turned on, insert the SCDVD into the DVD drive. 2 Restart your server. A message appear s asking you to select an op tion. 3 Press any key to boot from the DVD. The Gateway Options Main Menu appears. 4 Follow any on-screen instructions.

You can use the options in this menu to reformat your hard drive, create mass-storage driver disks, or reload selected applications.

CHAPTER 3: Maintaining Your Server

CHAPTER 4

Installing Components

• Preparing to install components

• Prev enting static electric ity discharge

• Opening the server case

• Closing the server case

• Installing and remov ing driv es

• Installing memory

• Installing and remov ing PCI e xpansion cards

• Replacing system fans

• Replacing or adding a p roces sor

• Replacing a po wer supply module

• Replacing t he pow er distribution module

• Replacing t he hot-s wap bac kplane

• Replacing the CMOS battery

• Replacing t he control panel

• Replac ing t he s yst em boar d

CHAPTER 4: Installing Components

Preparing t o install components

Selecting a place to work

Work on your server in an area that:

• Is clean (avoid dusty areas).

• Is a low-static environment (avoid carpeted areas).

• Has a stable surface on which to set your server.

• Has enough room to place all of your server parts.

• Is near a grounded outlet so you can test your server after installation.

• Is near a telephone (in case you need help from Gateway Customer Care). The telephone

must be directly connected to a telephone jack and cannot be connected to your server.

Gathering t he tools y ou need

Tip

Blue latches, thumbscrews, or connectors indicate tool-less components.

Green latches and connectors indicate hot-swappable components.

Some tools and supplies that you may need to work on your server are:

• A note bo ok to t ake n otes

• A Phillips screwdriver

• A small flat-blade screwdriver

• Small containers to store various types of screws

• A grounding wrist strap (available at most electronic stores)

Getting Help

If you hav e questions about perf or ming an y of the s e procedure s, contac t Gat ewa y Customer Care . For m ore in form ati on , se e “Getting Help” on page 9.

Pre v enting static electric ity dischar ge

Warning

To avoid exposure to dangerous electrical voltages and moving parts, turn off your server and unplug the power cords and modem cable before opening the server case.

The components inside your server are extremely sensitive to static electricity, also known as electrosta tic di scharge (ESD) .

Caution

ESD can permanently damage electrostatic discharge-sensitive components in the server. Prevent ESD damage by following ESD guidelines every time you open the server case.

Before working with server components, follow these guidelines:

• Turn off the server, then unplug the power cords and all other cables.

Important

If you are replacing a hot-swappable system fan, you do not need to turn

off the server or unplug the power cord(s) and other cables.

• Press the power button to drain any residual power from the server.

• Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare

metal part of the server. You can also touch a bare metal surface on the back of the server with your fing er.

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• Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.

• Avoid working on the server when your work area is extremely humid.

• Remove components from their antistatic bags only when you are ready to use them. Do

not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

• Always hold expansion cards by their edges or their metal mounting brackets. Avoid

touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface.

Warning

To prevent risk of electric shock, do not insert any object into the vent holes

of the power supply.

Opening the serv er case

Warning

This server may have two power cords. To disconnect internal ACpower, you must

unplug both power cords.

Because the components inside your server are extremely sensitive to static electricity, make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage.

To open the server:

Warning

Screws are required to support the front of the server when using the standard cabin et ra ils. You must support the se rver while re moving the front screws and while sliding the server off the cabinet rails. If the server is not supported, damage to the server or injury may result.

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

Important

If you are replacing a hot-swappable system fan, you do not need to turn off the server or unplug the power cord(s) and other cables.

2 If the bezel is installed, unlock it, then pull it off. 3 If the server is mounted in a cabinet, remove it from the cabinet. 4 Place the server on a stable, non-skid surface.

CHAPTER 4: Installing Components

5 Remove the sc r e w (1) at the f ront of the t op co v er, then press and hold the release button (2).

Caution

For correct cooling and air flow, always reinstall the top covers before you turn on the server. Operating the server without the covers in place will cause the server to overheat.

Important

The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server.

6 Slide the top cover (3) toward the back of the case, then lift it off the case. 7 Move the fixed tabs (right and left) toward the middle of the server, then slide the front

top c over (2 ) towar d th e b ack of the ser ver an d l ift it o ff.

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Closing the server case

To close the server ca se:

1 Make sure that all of the internal cables are arranged inside the case so they will not be

pinched when you close the case.

2 Plac e th e fr ont top cove r o n th e s er ver, th en sli de it forw ard unt il it cli cks in to p la ce.

Important

The hard drive carriers shown in these illustrations may look different than

the actual hard drive carriers in your server.

3 Place the back top cover on the server, then slide it forward (1) until it clicks into place.

Replace the screw (2) to hold the top cover in place.

4 Reconnect the power cords and all other cables.

CHAPTER 4: Installing Components

Installing and remo ving dri ve s

Your server’s basic configuration includes one optical drive and as many as twelve SAS/SATA hot-swap hard drives.

As you prepare to install drives, remember:

• Before you install a drive, see the drive’s documentation for information on configuring the

drive, setting drive jumpers, and attaching cables.

• You may need to configure the drives you install using the BIOS Setup utility. Restart your

server, then press F2 at any time after you see the LEDs on your keyboard flash or turn off.

Remo ving and installing an optical dr ive

Caution

The optical drive is not hot-swappable. Before installing or removing the drive, make

sure that power is turned off and the power cord(s) is unplugged.

To remove and install an optical drive:

Important

The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server.

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Unlock the bezel (if necessary) and remove it by pulling it from the chassis. 3 Follow the instructions in “Opening the server case” on page25. 4 Disconnect the 44-pin optical drive cable from the optical drive interface board. 5 Loosen the thumbscrew (1), then move the retaining clip (2) away from the optical drive.

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6 Move the optical drive to the right (3), then push the optical drive (4) out of the b ay.

7 Unscrew the two screws (5) that secur e t he optical drive interface board to t he optical driv e,

then remove the interface board.

8 Using the two screws you just removed, attach the optical drive interface board to the back

of the new optical drive.

9 Insert the optical drive into the optical drive bay, aligning it with the clips on the right and

left sides.

10 Secure the assembly by tightening the thumbscrew you previously loosened. 11 Attach the 44-pin optical drive cable to the back of the interface board. 12 Follow the instructions in “Closing the server case” on page 27. 13 Reinstall the bezel, if required, by snapping it into place on the front of the chassis. 14 Reconnect all power cords and peripheral device cables, then turn on the server.

Remo ving and in stalling a hard driv e

Important

Gateway tests and verifies the operation and compatibility of the drives it sells. Especially in a hot-swap or mission-critical environment, additional or replacement drives must conform to Gateway standards.

Use this procedure t o add or replace a hard dri v e in a hot - swap bay . Your server supports as many as twelve 1-inch high, 3.5-inch hot-swap SATA and SATA II hard drives or twelve 1-inch high,

3.5-inch hot-swap SAS hard drives. You can purchase additional drives through your Gateway Sales or Customer Care representative.

CHAPTER 4: Installing Components

To remove and install a hot-swap hard drive:

Caution

Before you remove a failed drive, use the appropriate software and utilities installed on the server to stop all activity on the failed drive. Instructions for using the software are provided by the software manufacturer. Failure to do so may dest roy the da ta on the dr ive.

1 Unlock the bezel (if necessary) and remove it by pulling it from the chassis. 2 Pull the drive release lever out. The drive release lever opens.

3 Pull the drive carrier straight out of the server.

4 Remove the four screws that secure the old hard drive (if you are replacing a drive), or the

dummy hard drive (if you are adding a drive), to the drive tray, then remove the drive (or dummy drive) from the tray.

5 Using the four screws you removed, install the new hard drive into the drive tray. 6 Make sure that the tray’s release lever is open, then slide the new drive fully into the empty

hot-swap drive bay.

7 Push the lever back into place to secure the hard drive in the bay. 8 Reinstall the bezel, if required, by snapping it into place on the front of the chassis.

Filling empty dr iv e bay s

Empty drive bays in the server must be filled by drive trays with either hard drives or dummy hard drive s installed. With t he bez el remov ed, install the appro priat e carrier, then replace the bezel by snapping it into place on the front of the server. E mpty drive carriers for unused drive bays are included with your server.

Installing memory

Caution

Use only DDR2-667 MHz compliant, 184-pin, SDRAM registered ECC, DIMM memory

modules.

The system board supports 16 DDR2 667 MHz vertical DIMMs to provide up to 64 GB of memory with ECC support. The 667 MHz differential memory clocks are driven by the AMD processor with length matching and impedance controlled through all the DIMM slots. Supported DIMM sizes include 256MB, 512MB, 1GB, 2GB, and 4GB.

The BIOS configures the memory controller to run in single channel, dual chann el, or four channel mode.

Caution

When using dual rank (double row) DIMMs, a maximum of four loads per memory channel is supported. This means a maximum of four dual rank DIMMs can be populated on this system board.

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DIMM banks must be populated using the following guidelines: There are four groups of DIMMs with four DIMMs in each group on the system board, to support

processor 0, processor 1, processor 2, and processor 3. Each group supports one processor (circled). When you insert the DIMM(s), you must always start with DIMMA1 and DIMMB1 as a pair.

Caution

All DIMMs installed must be the same speed. Do not install more than four dual rank DIMMs or the BIOS will generate a memory configuration error.

CHAPTER 4: Installing Components

If you insta ll two proc essors, refer to the following table :

DIMM Processor DIMMA0 DIMMB0 DIMMA1 DIMMB1 Tot a l M e m or y

4 Processor 0 - - 512 M B 512 M B 2 GB

Pr o c e ss o r 1 - - 512 M B 512 MB Processor 0 - - 1 GB 1 GB 4 GB Processor 1 - - 1 GB 1 GB Processor 0 - - 2 GB 2 GB 8 GB Processor 1 - - 2 GB 2 GB Processor 0 - - 4 GB 4 GB 16 G B Processor 1 - - 4 GB 4 GB

8 Processor 0 512 M B 512 M B 512 M B 512 M B 4 GB

Pr o c e ss o r 1 512 M B 512 M B 512 M B 512 M B Processor 0 1 GB 1 GB 1 GB 1 GB 8 GB Processor 1 1 GB 1 GB 1 GB 1 GB Processor 0 2 GB 2 GB 2 GB 2 GB 16 GB Processor 1 2 GB 2 GB 2 GB 2 GB Processor 0 4 GB 4 GB 4 GB 4 GB 32 GB Processor 1 4 GB 4 GB 4 GB 4 GB

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If you install four processors, refer to the following table:

DIMM Processor DIMMA0 DIMMB0 DIMMA1 DIMMB1 Tot a l M e m or y

8 Processor 0 - - 512 M B 512 M B 4 GB

Pr o c e ss o r 1 - - 512 M B 512 MB Processor 2 - - 512 M B 512 M B Pr o c e ss o r 3 - - 512 M B 512 MB Processor 0 - - 1 GB 1 GB 8 GB Processor 1 - - 1 GB 1 GB Processor 2 - - 1 GB 1 GB Processor 3 - - 1 GB 1 GB Processor 0 - - 2 GB 2 GB 16 G B Processor 1 - - 2 GB 2 GB Processor 2 - - 2 GB 2 GB Processor 3 - - 2 GB 2 GB Processor 0 - - 4 GB 4 GB 32 GB Processor 1 - - 4 GB 4 GB Processor 2 - - 4 GB 4 GB Processor 3 - - 4 GB 4 GB

16 Processor 0 512 M B 512 M B 512 M B 512 M B 8 GB

Pr o c e ss o r 1 512 M B 512 M B 512 M B 512 M B Processor 2 512 M B 512 M B 512 M B 512 M B Pr o c e ss o r 3 512 M B 512 M B 512 M B 512 M B Processor 0 1 GB 1 GB 1 GB 1 GB 16 GB Processor 1 1 GB 1 GB 1 GB 1 GB Processor 2 1 GB 1 GB 1 GB 1 GB Processor 3 1 GB 1 GB 1 GB 1 GB Processor 0 2 GB 2 GB 2 GB 2 GB 32 GB Processor 1 2 GB 2 GB 2 GB 2 GB Processor 2 2 GB 2 GB 2 GB 2 GB Processor 3 2 GB 2 GB 2 GB 2 GB Processor 0 4 GB 4 GB 4 GB 4 GB 64 GB Processor 1 4 GB 4 GB 4 GB 4 GB Processor 2 4 GB 4 GB 4 GB 4 GB Processor 3 4 GB 4 GB 4 GB 4 GB

CHAPTER 4: Installing Components

To install or replace memory:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page25. 3 Pull the plastic tabs ( 1) away from the sides of the memory module slot. If you are replacing

a memory module, lift the old memory module (2) out of the slot.

4 Align the notch on the new module with the notch in the memory module slot and press

the module firmly into the slot. The tabs on the sides of the memory slot should secure the memory module automatically.

5 Follow the instructions in “Closing the server case” on p age 27. 6 Turn on the server and open the BIOS setup utility. Verify the System Memo ry listed in

the Main menu. When you exit the BIOS setup utility, make sure that the operating system completely loads. If you receive an error, review the memory overview information in

“Installing memory” on page 31.

Installing and remo ving PCI e xpansion cards

Caution

Always operate your server with the PCI riser assembly in place. The PCI riser assembly is important for correct airflow within the server. Operating the server without the PCI riser assembly in place could result in overheating and possible data loss or equipment damage.

The system board provides one 280-pin PCI-X 66MHz expansion slot and one PCI-E x8 expansion slot. One PCI-X 66 MHz expa nsion slot can support t wo PCI-E x8 expan sion slots with x8 speed and one PCI-X 66 MHz using the riser card. One PCI-E expansion slot can support two PCI-E x8 expansion slots with x8 speed using the riser card. The riser card comes with the system package. The edge connectors of the riser card connect to the PCI slots on the system board.

Remo ving and in stalling the P CI riser a ssembl y , a ri ser, or a PCI card

Caution

The PCI riser assembly and individual PCI expansion cards are not hot-swappable. Before installing or removing any part of the assembly, make sure that power is turned off and the power cord(s) is unplugged.

To remove and reinstall the PCI riser assembly, a riser, or a PCI card:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page25.

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3 If you are replacing a card, disconnect any cables that are attached to the old card. 4 Push the riser card locking tabs (1) in the directions shown in the illustration.

5 Lift the riser card assembly out of the chassis (2) and place it on a clean, static-free surface.

CHAPTER 4: Installing Components

6 Press down and open the release lever (4) and flip open the card guide tab (5).

7 Remove the expansion card (6). If you are not replacing the card, install a slot cover (7) on

the back of the ri ser card assembly.

Caution

Do not touc h the c ontact s on t he bottom part of the expansion card. Touching

the contacts can cause electrostatic damage to the card.

8 If you are replacing the riser card, continue with the next step.

- OR If you are replacing the PCI card, go to Step11.

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9 Press the tab (8 ) hold ing the rise r card in the riser card assembly, then push the riser c ard

in the direction shown (9) to unlock and remove it from the standoffs.

Standoff

10 Inse rt the new riser card i nto the riser card assemb ly, then push it toward the b ack of the

assembly. It should snap into place.

11 Insert the new PCI card into the riser card, making sure any connectors extend through the

slot at the back of the assembly and that the card is fully seated in the riser card.

12 Close the release lever (see Step6) and the card guide tab. 13 Positio n the PC I riser c ard assembly (1) over the PCI socket on the ser ver boa rd, the n press

the PCI riser card assembly into the PCI socket until it clicks i nto place.

14 Follow the instructions in “Closing the server case” on page 27. 15 See the card’s documentation for software installation instructions.

CHAPTER 4: Installing Components

Re placing sy stem f ans

This server contains five system fan groups seated in the fan cage. The fan cage is located inside the chassis and can hold as many as five groups of hot-swappable fans. When replacing a fan, it is not necessary to power off the server. These fans maintain the ideal temperature for the system board, backplane and disk drives. If one fan group fails, the speed of the other fan groups will increase. With the bad one replaced, the other fan groups may revert to the normal speed.

To replace a system fan:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. 2 Follow the instructions in “Opening the server case” on page25, but do not turn off the

server.

3 Remove the fan duct.. 4 Determine which fan group needs to be replaced by noting which fans are not operating. 5 Pull up the lo cki ng han dl e (1) o n th e sys tem fan , th en lift the fan gro up (2) fr om t he fan

cage in the chassis.

6 Insert the replacement fan group into the fan cage and press down the locking handle to

secure the fan group in place.

Important

Make su re th at the ar rows on top of the fan s i nd ica ti ng ai rf lo w p oin t to th e back of the chassis. The fan cable should exit the fan module toward the back of the chass is .

7 Replace the fan duct by placing it in the chassis. 8 Follow the instructions in “Closing the server case” on p age 27.

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To replace the system fans and the fan cage:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. 2 Follow the instructions in “Opening the server case” on page25. 3 Remove the fan duct by lifting it ou t of the chassis.

4 Lift the retaining clip (1).

CHAPTER 4: Installing Components

5 Lift one side of the fan cage (2) and disengage the retention tab (3), then disconnect the

fan power and fan tach cables from the system board and remove the fan cage from the chassis.

6 Inse rt the fan s i nto t he new fan c ag e.

Important

Make su re th at the ar rows on top of the fan s i nd ica ti ng ai rf lo w p oin t to th e back o f th e ch assi s.

7 Connect the fan power and fan tach cables to the system board, then insert the retention

tab (1) into the corresponding clip on the chassis and push the other side of the fan cage down (2), making sure that the retaining clip is inserted into the hole in the chassis.

8 Replace the fan duct by placing it into the chassis. 9 Follow the instructions in “Closing the server case” on p age 27.

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Re placing or adding a proce ssor

Warning

Processors and heat sinks may be hot if the computer has been running. Before

replacing a processor or heat sink, let them cool for several minutes.

Caution

A heat sink must be installed on the processor. Installing a processor without a heat

sink could damage the processor.

The system board supports as many a s four AMD® Optero n ™ 80 00 serie s processors with 3.0 GHz Hyper Transport Bus. With four 12 07-pin LGA socket F processor slots, the system can be configured with as man y a s four process ors. T he s y st em connects w it h t he nVIDIA MCP 5 5 thr ough the Hyper Transport Bus. The server automatically detects the processors each time you turn it on. Whenever you install new processors, you should first install the most current version of the BIOS. For instructions , see “Updating the BIOS” on page 52.

Important

You must have a processor in the Processor 0 socket, or your server will not start.

If you are upgrading y our server from one pr ocessor to multiple pr oc essors, you may need to reconfigure your operating system so it can recognize the additional processors. For instructions, see your operating system’s documentation.

Important

If you install multiple processors onto the system board, the processors must be the same speed, revision, core voltage, and bus speed.

To add or replace a processor:

1 Install the most current B IOS version . For in structio ns, see “Updatin g the BIOS” on page 52. 2 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

3 Follow the instructions in “Opening the server case” on page25. If you are adding a

processor, go to Step 6.

4 Push down, then pull out and up on the heatsink retention levers (1) and move them out

of the way.

Caution

The heatsink has Thermal Interface Material (TIM) on the bottom. Be careful not to da ma ge this m ater ia l w he n yo u rem ove the he ats in k fro m th e p roc ess or. If removing the heatsink also pulls the processor out of the processor socket, the processor could be damaged.

5 Lift the heatsink straight up (2), then remove the heatsink from the processor.

CHAPTER 4: Installing Components

6 Unlock the load le v er ( 1) and lift i t up, t hen open the loa d plate (2). This releas es t he proce ss or

(if you are replacing the processor), or prepares the socket for the installation of a new processor (if you are adding a processor).

7 Lift the processor (3) out of the socket (if necessary) and place it in a static-free bag or case

for st ora g e.

8 Inse rt t he n ew p roc essor in to th e soc ket, mak in g su re th at the gol d t ria ng le on th e c orn er

is situated as shown in the following illustration.

Caution

The processor only fits the socket when oriented as indicated. Do not force the processor into the socket. You may bend or damage the processor. If the processor does not fit completely, check its orientation and check for bent pins.

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9 When the processor is oriented correctly and in place, press it firmly into the socket, rotate

the load plate into place, and push down the load lever until it clicks into place.

Caution

The heatsink has Thermal Interface Material (TIM) located on the bottom of it. Use caution when you unpack the heatsink so you do not damage the TIM. If you are reusi ng the or ig ina l hea ts in k, ma ke su re th at the TIM on th e bo ttom o f the heatsink is not damaged. If the TIM is damaged, you should remove the old TIM, then a pp ly n ew TI M to the bo ttom of the hea ts in k.

10 Place the heatsink onto the processor, then push down the heatsink retaining levers and

lock them under the retaining hooks on the heatsink socket.

11 Follow the instructions in “Closing the server case” on page 27.

Re placing a pow er supply module

Caution

The power supplies in this server contain no user-serviceable parts. Only a qualified computer technician should service the power supplies. Your server comes with 3-wire ACpower cords fitted with the correct plug style for your region. If t h is plu g does no t mat c h th e conn ec t or on yo ur sur ge protec tor, UPS, or wa ll out let, do not attempt to modify the plug in any way. Use a surge protector, UPS, or wall outlet that is appropriate for the supplied ACpower cords.

Your server uses as many as three 700W hot-swappable power supply modules. If your server has more than one power supply module installed, the modules act as redundant, hot-swappable power supplies. If one of the power supply modules fails, the other power supply module(s) support the server while you replace the failed module. You do not need to turn off the server or disconnect peripheral devices to replace a failed redundant power supply module.

If your server is only equipped with a single power supply module, the server must be turned off and the AC power cord removed before replacing the module.

To replace a power supply module:

1 If your server is equipped with more than one power supply module, determine which

power supply module has failed (the LED on the power supply will be orange).

2 If your server has only one power supply module installed, make sure that you turn off the

server, then unplug the power cord before continuing.

- OR If your server has two or more power supply modules installed, you do not need to turn

off the power to the server before continuing.

CHAPTER 4: Installing Components

3 Press the ret ain in g clip (1) on th e powe r sup ply to the l eft to rele ase th e powe r su pply

module (2) from the chassis.

4 Using the handle, pull the power supply module straight out of the server. It may take

considerable force to remove.

5 Push the new power supply module into the server, with the retaining clip on the right,

until it locks into place.

6 Reconnect the AC power cord for the new power supply module.

Re placing the po wer distribution module

To replace the RPS power distribution module:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page25. 3 Remove the PCI riser assembly by following the instructions in “Removing and installing

the PCI riser assembly, a riser, or a PCI card” on page 34.

4 Remove t he f an duc t and s y st em f an cage b y following the instructions in “Replacing s yst em

fans ” on pag e 3 8.

5 Disconnect the main power, CPU power, backplane power, I

cables from the system board. See “System board” on page5 for the location of the connectors on the system board.

C power, and midplane power

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6 Loosen the thumbscrew (1), then lift the distribution module slightly and move it toward

the fro nt of the cas e ( 2) to rel ea se i t fro m th e th re e lo cki ng ta bs.

7 Lift the power distribution board (3) out of the chassis.

8 Insert the new power dis tributi on board into the chassi s, then m ove it toward the back of

the chassis to engage the three locking tabs.

9 Tighten the thumbscrew to secure the power distribution board in the chassis.

10 Reconnect the power cables. See “System board” on page5 for the location of the

connectors on the system board.

11 Replace the system f an cage and fan duct b y following the instructions in “Replacing system

fans ” on pag e 3 8.

12 Reinstall the PCI riser assembly by following the instructions in “Removing and installing

the PCI riser assembly, a riser, or a PCI card” on page 34.

13 Follow the instructions in “Closing the server case” on page 27.

CHAPTER 4: Installing Components

Re placing the hot -s wap bac kplane

Caution

The hot-swap backplane is not hot-swappable. Before removing or replacing the backplane, you must first turn off the server and all peripheral devices attached to the server, and remove the AC power cord(s) from the power supply or wall outlet.

To replace the hot-swap backplane:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Unlock the bezel (if necessary) and remove it by pulling it straight off the front of the server. 3 Follow the instructions in “Opening the server case” on page25. 4 Remove all of the hot-swap drive carriers from the server and make note of which bay you

remove each drive from. For instructions, see “Removing and installing a hard drive” on

page 29.

5 Remove the fan duce, and the system fans and fan cage following the instructions in

“Replacing system fans” on page 38.

6 Disconnect all cables from the backplane. 7 Pull the backplane bracket and backplane (1) out of the chassis.

Caution

Pressing or pulling on any components on the backplane could result in

damage to the backplane.

8 Press the release tab (2) on the backplane bracket and push the backplane to the left (3).

9 Pull the backplane from the backplane bracket.

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10 Holding the new backplane by the edges onl y , alig n it with the locking tab s on the bac kplane

bracket, then place it on the locking tabs (1) and slide it to the right until it click into place.

Caution

Make sure you do not pinch, bind, or damage any cables as you install the

backplane.

11 Insert the backp lane assem bly into the chassis (2) , th en press d own on the assem bly unti l

the locking tabs on the chassis engage the holes on the right and left sides of the bracket.

12 Reconnect all cables to the backplane. 13 Replace the system fans and fan cage, and the fan duct by following the instructions in

“Replacing system fans” on page 38.

14 Follow the instructions in “Closing the server case” on page 27. 15 Reinstall the hot-swap drives back into the server. Make sure that you install the drives into

the sa me bays yo u rem oved them from in Step 4. For instructions see “Removing and

installing a hard drive” on page29.

16 Replace the bezel by snapping it into place on the front of the server.

Installing and remo ving an optional mezz anine board

For information on installing or removing the optional mezzanine board, refer to the Mazzanine Board User Guide.

CHAPTER 4: Installing Components

Re placing the CMO S batt ery

Warning

Danger of e xplosio n if battery is in cor rectly replaced. Repla ce on ly with the s ame o r equivalent type recommended by the manufacturer. Dispose of or recycle used batteries by taking them to a hazardous waste facility. Follow all local regulations for correct battery disposal.

If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server, replace the CMOS battery with an equivalent battery.

To replace the battery:

1 Print the appendix for “BIOS Settings” on page83 in this gu ide. 2 Restart your server, then press F2 at any time after you see the LEDs on your keyboard

flash or turn off. The BIOS Setup utility opens.

3 Record the BIOS settings on your printout, then close the utility. 4 Turn off your server, then follow the instructions in “Preventing static electricity discharge”

on page 24.

5 Follow the instructions in “Opening the server case” on page25. 6 Locate the old battery on the system board and note its orientation. You will need to install

the new batter y the sam e way.

7 Push the battery retention clip away from the battery until the battery lifts up, then remove

the o ld ba tter y. You ca n use a scr ewdri ver to he lp li ft t he batte ry.

8 Make sure that the positive (+) side of the new battery is facing the correct direction, then

press the new battery into the socket until it snaps into place.

9 Follow the instructions in “Closing the server case” on p age 27.

10 Restart your server, then press F2 at any time after you see the LEDs on your keyboard

flash or turn off. The BIOS Setup utility opens.

11 Restore any BIOS settings that you wrote down in Step3. 12 Save all your settings and close the BIOS Setup utility.

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Re placing the contr ol panel

Caution

Your server must be operated with a control panel in place.

To replace the control panel adapter card:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page25. 3 Disconnect all cables from the control panel. 4 Press down the two side locking tabs, then pull the control panel back and lift it out of the

chassis

5 Holding the new control panel by the edges, align it with the locking tabs in the chassis,

then slide it toward the front of the chassis.

6 Reconnect the cables to the control panel. 7 Follow the instructions in “Closing the server case” on p age 27.

Re placing the s yst em board

To replace the system board:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page25. 3 Remove the PCI riser assembly by following the instructions in “Installing and removing PCI

expansion cards” on page34.

4 Remove t he f an duc t and s y st em f an cage b y following the instructions in “Replacing s yst em

fans ” on pag e 3 8.

5 Remove the memory modules by following the instructions in “Installing memory” on

page 31.

6 Remove the heatsinks and processors by following the instructions in “Replacing or adding

a processor” on page41.

7 Disconnect all cables from the system board, noting their locations and orientation. (You

will reconnect the cables after you install the new board.)

CHAPTER 4: Installing Components

8 Loosen the two thumbscrews (1) that secure the system board to the server.

9 Slide the system board toward the back of the server until it is free of the five retaining

standoffs (2 ) , then li ft the boa rd from the chassi s.

10 Place the old system board in a static-free bag for storage. 11 Insert the new system board into the chassis, aligned with the eight retaining standoffs,

then slid e the bo ard toward the front of the case so the b oard is held by the sta ndoffs.

12 Tighten the two system board thumbscrews you loosened in Step8. 13 Connect the cables you removed in Step 7 14 Replace the heatsink(s) and processor(s) Follow the instructions in “Replacing or adding a

processor” on page 41.

15 Replace the memor y by following the instructions in “Installing memory” on page 31. 16 Replace the system fan cage and fan duct by following the instructions in “Replaci ng sy st em

fans ” on pag e 3 8.

17 Reinstall the PCI riser assembly by following the instructions in “Installing and removing

PCI expansion cards” on page34.

18 Follow the instructions in “Closing the server case” on page 27. 19 Restart your server, then press F2 at any time after you see the LEDs on your keyboard

flash or turn off. The BIOS Setup utility opens.

20 Chec k B IOS sett in gs to ma ke s ure tha t th ey d ete ct th e se r ver ’s n ew h ard ware, the n s ave

your changes (if any) and close the BIOS Setup utility.

21 If your server does not start after installing the new system board, contact Gateway

Customer Care. For more informatio n, see “Getting Help” on page 9.

CHAPTER 5

Using the BIOS Setup Utility

• Opening the BIOS Setup utility

• Updating the BIOS

• Recovering the BIOS

• Resetting the BIOS

• Updating and recov ering the BMC

CHAPTER 5: Using the BIOS Setup Util ity

Opening the BIO S Setup utility

The BIOS Setup utility stores basic settings for your server. These settings include basic hardware configuration, resource settings, and password security. These settings are stored and saved even when the power is off.

Caution

The options in the BIOS Setup utility have been set at the factory for optimal performance. Changes to these settings will affect the performance of your server.

Before changing any settings, write them down in case you need to restore them later. You can record the settings on a printout of this guide’s appendix for “BIOS Settings”

on page83.

To open the BIOS Setup utility:

1 Restart your server, then press F2 at any time after you see the LEDs on your keyboard

flash or turn off. The BIOS Setup utility opens. When you select menu items, the Item Specific Help box on the right side of the screen

displays specific information about the selection. The command bar across the bottom of the screen shows the keys you press to access help, navigate through the menus, and perform other tasks.

2 Select one of these menus:

• Main gives you access to basi c informatio n and setti ngs related to your server ’s

hardware and configuration.

• Advanced gives you access to information and settings for PCI, peripheral devices,

memory, and the chipset.

• Boot gives you access to information and settings for startup features and startup

sequences.

• Security gives you a ccess to settings re lated to system ac cess passwords. For m ore

information, see “Server security” on page18.

• Server gives you access to settings for system management, console redirection, event

log configuration, and fault-resilient boot settings.

• Exit gives you access to options for closing the BIOS Setup utility.

Updating the BIO S

To u p d at e t he B I O S:

1 Print the appendix for “BIOS Settings” on page83. 2 Restart your server, then press F2 at any time after you see the LEDs on your keyboard

flash or turn off.

3 Record any custom BIOS settings on your printout. 4 Down loa d th e B IOS up da te fi les from support.gateway.com. 5 Follow the instructions on the Web site or the readme.txt file in the downloaded zip file to

update the BIOS.

6 After you have updated the BIOS, restart your server and load the default BIOS values. 7 Enter any custom BIOS settin gs you record ed in Step 3, then save your changes and close

the BIOS Setup ut ility.

Re cov ering the BIOS

If you encounter a problem while you are updating the BIOS, such as a power outage, the BIOS update may not be successful. If the system continues to try to boot from the new, corrupted BIOS, you can manually recover the old BIOS so you can try another update.

Important

This m eth od doe s n o t wo rk if the keybo ard is co nne cted thro ug h th e K VM sw itch.

To recover the old BIOS:

1 Insert a diskette (if a diskette drive is available), CD or DVD, or a bootable USB Disk -on-key

containing the AMIBOOT.ROM file.

2 Turn on or restart the server. Press and hold CTRL+HOME during power up until the recovery

process begins (the server beeps). The process is complete when you see a message on the screen.

3 Remove the diskette, the CD or DVD, or the bootable USB disk-on-key. 4 Restart the server. The old BIOS is recovered.

To manually recover the BIOS:

1 Turn off the server, then disconnect the power cords and all other cables connected to the

server.

2 Follow the instructions in “Opening the server case” on page25. 3 Remove the jumper across pins 1-2 of header J56-E, then place the jumper across pins 2-3.

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Caution

Moving the jumper while the power is on can damage your server. Always turn off the server and unplug the power cords and all other cables before changing the ju mp er.

4 Follow the instructions in “Closing the server case” on p age 27. 5 Insert a bootable USB disk-on- key containing a valid BIOS image into a USB port. 6 Reconnect the power cords and turn on the server. The BIOS recovery is initiated. 7 Wait until the BIOS recovery is completed. The process may take up to 5 minutes. 8 Remove the bootable USB disk-on-key. 9 Turn off the server, then disconnect the power cords and all other cables connected to the

server.

10 Follow the instructions in “Opening the server case” on page 25. 11 Place the jumper back onto pins 1-2.

CHAPTER 5: Using the BIOS Setup Util ity

12 Follow the instructions in “Closing the server case” on page 27. 13 P lug in th e AC p owe r c ord s a nd tu rn o n th e s er ver, th en v eri fy tha t th e re cove ry was

successful.

Resetting the BIOS

You can use t wo me th o d s to cl e ar a l l BI OS S et u p sett i n gs a nd retur n them to t h e fa cto r y de fau l t s :

• Press the powe r a nd reset bu tton s o n th e fro nt of the ser ver.

• Move the Clear CMOS jumper on the system board.

To reset the BIOS using the power and reset buttons:

1 Print the appendix for “BIOS Settings” on page83 in this gu ide. 2 Restart your server, then press F2 at any time after you see the LEDs on your keyboard

flash or turn off. The BIOS Setup utility opens.

3 Record any custom BIOS settings on your printout. 4 Press the reset button and hold it down for four seconds or more, then continuing to hold

down the reset button, press the power button.

5 Rele ase bo th b utton s a t t he sam e t ime . The BI OS i s re set.

To reset the BIOS using the system board jumper:

1 Print the appendix for “BIOS Settings” on page83 in this gu ide. 2 Restart your server, then press F2 at any time after you see the LEDs on your keyboard

flash or turn off. The BIOS Setup utility opens.

3 Record any custom BIOS settings on your printout. 4 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

5 Follow the instructions in “Opening the server case” on page25. 6 Remove the jumper across pins 1-2 of header J56-B, then place the jumper across pins 2-3.

Caution

Moving the jumper while the power is on can damage your server. Always turn off the serv er and unplu g t he power co rd s and al l ot her c ables bef ore changing the ju mp er.

7 Follow the instructions in “Closing the server case” on p age 27. 8 Reconnect the power cords and turn on the server. The BIOS is reset.

9 Turn off the server, then disconnect the power cords and all other cables connected to the

server.

10 Follow the instructions in “Opening the server case” on page 25. 11 Place the jumper back onto pins 1-2. 12 Follow the instructions in “Closing the server case” on page 27.

Resetting BIOS passwords

To reset BIOS passwords, you must either reset and clear all BIOS settings, or use the Clear Password jumper. To reset all BIOS settings, follow the instructions in “Resetting the BIOS ” on

page 54.

Caution

Moving the jumper while the power is on can damage your server. Always turn off

the server and unplug the pow er co rds and a ll othe r cable s be fore changing the j umpe r.

To clear the BIOS password(s):

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page25. 3 Remove the jumper across pins1-2 of header J56-A, then place the jumper across pins 2-3.

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4 Follow the instructions in “Closing the server case” on p age 27. 5 Reconnect the power cords and turn on the server. The BIOS password(s) is cleared. 6 Turn off the server, then disconnect the power cords and all other cables connected to the

server.

7 Follow the instructions in “Opening the server case” on page25. 8 Place the jumper back onto pins 1-2. 9 Follow the instructions in “Closing the server case” on p age 27.

CHAPTER 5: Using the BIOS Setup Util ity

Updating and reco vering t he BMC

Updating the BMC fir mw are

To u p d at e t he B M C fi r m wa r e:

1 Down loa d the BMC firmwar e zip fil e from support.gateway.com. 2 Read the release notes for the firmware update. 3 Follow the instructions on the Web site or in the readme.txt file in the downloaded zip file

to update the firmware.

4 When th e BM C u pd ate i s c om pl ete, reb oo t yo ur s er ver.

Recovering the BMC

If you encounter a problem while you are updating the BMC, such as a power outage, the BMC update may not be successful. If this occurs, you may need to recover the old BMC.

Important

This m eth od doe s n o t wo rk if the keybo ard is co nne cted thro ug h th e K VM sw itch.

To manually recover the BMC:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page25.

Caution

Moving the jumper while the power is on can damage your server. Always turn off the serv er and unplu g t he power co rd s and al l ot her c ables bef ore changing the ju mp er.

3 Remove the jumper across pins 1-2 of header J3-F, then place the jumper across pins 2-3.

4 Follow the instructions in “Closing the server case” on p age 27. 5 Update the BMC fi rmware by following Step 1 through Step 4 in “To update the BMC

firmware:” on page 56.

6 Follow the instructions in “Opening the server case” on page25. 7 Remove the jumper from pins 2-3 and replace the jumper back onto pins 1-2. 8 Follow the instructions in “Closing the server case” on p age 27. 9 Plug in the AC power cords and turn on the server for normal use.

• T elephone support

• T utor ing and training

• Safe ty guidelines

• Error messages

• Troubleshooting

CHAPTER 6

Troubleshooting

CHAPTER 6: Troubleshooting

T elephone suppor t

Befor e calling Gate wa y C ust omer Care

If you have a technical problem with your server, follow these recommendations before contacting Gateway Customer Care:

• Make sure that your server is connected correctly to a grounded ACoutlet that is supplying

power.

• If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure

that all cables are plugged in securely and plugged into the correct port or jack.

• If you have recently installed hardware or software, make sure that you have installed it

following the instr uctions pr ov ided with it. If y ou did not purcha se the hard wa re or sof twar e from Gateway, see the manufacturer’s documentation and technical support resources.

• If you have “how to” questions about using a program, see:

• The program’s online Help

• The program’s documentation

• Your operating system’s documentation

• The so ftwa re o r h ard ware m an ufact ure r ’s Web si te

• See “Troubleshooting” on page 63.

• Have your client ID, serial number (usually located on the back of your server case), and

order number available, along with a detailed description of your issue, including the exact text of any error messages, and the steps you have taken.

• Make sure that your server is nearby at the time of your call. The technician may have you

follow appropriate troubleshooting steps.

• Consider using Gateway’s online technical support. Gateway’s Web site has FAQs, tips, and

other technical help. You can also use the Web site to e-mail Customer Care. For more information, visit Gateway’s Customer Care Web site at support.gateway.com

T elephone sup port

Gateway offers a wide range of customer service, technical support, and information services.

T elephone nu mbers

You can access the following services through your telephone to get answers to your questions:

Resource Service description How to reac h

Gateway’s fee-based software tutorial service

Gateway Customer Care

Sales, accounting, and warranty

Get tutorial assistance for software issues. 800-229-1103( charged to your

Talk to a Gateway Customer Care representative about a non-tutorial technical support question.

Get information about available systems, pricing, orders, billing statements, warranty service, or other non- technical i ssues.

credit ca rd)

877-485-1464 (US) (say the word “Server”) 800-846-3609(Canada and Puerto Rico ) 605-232-2191 (all other countries)

800-846-2000(US) 888-888-2037 (Canada)

T ut oring and training

Gateway's Customer Care professionals cannot provide hardware and software training. Instead, Gateway recommends the following training resources.

Resource Service description For more information

www.gateway.com

Gateway Learning Libraries

Saf ety guideline s

While troublesh ooting your server, follow these safety guidelines:

• Never remove the top panel while your server is turned on and while the modem cable

and the power cords are connected.

• Do not attempt to open the monitor. To do so is extremely dangerous. Even if the power

is disconnected, energy stored in the monit or components can be dangerous. Also, opening the monitor void s its warrant y.

• Make sure that you are grounded correctly before opening the server. For more information

about preventing damage fr om static electr icity, see “Preventing static ele ctr ic ity dis ch arge”

on page 24.

• After yo u c om ple te a ny ma in tena nc e t ask whe re you h ave to op en the s er ver case, make

sure that you close the case and reconnect all cables before you restart your server.

Warning

To avoid bodily injury, do not attempt to troubleshoot your server problem if:

- The power cords or plugs are damaged

- Liquid has been spilled into your server

- Your server was dropped

- The case was damaged Instead, unplug your server and contact a qualified computer technician.

A varie ty of c ours e s and tu t or ials are av ail able on CD. Select from several easy-to-use learning libraries.

www.gateway.com/training

Err or mess ages

These messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to a write-protected diskette. Some messages, however, may indicate a problem that requires further troubleshooting.

Memory messages

Gate20 Error

The BIOS is unable to corr ec tly contr ol the sy st em board’ s Gat e A20 function, whic h controls acce ss of memory over 1 MB. This may indicate a problem with the system board.

Boot messages

Boot Failure ...

This i s a g ene ric me s sa ge i ndi cati ng t h e BI OS cou ld not boot f rom a partic ular de vice . T his mes sage is usually followed by other information concerning the device.

Invalid Boot Diskette (if a diskette drive is available)

A diskette was found in the drive, but it is not configured as a bootable diskette.

CHAPTER 6: Troubleshooting

Drive Not Ready

The BIOS was unable to access the drive because it indicated it was not ready for data transfer. This is often reported by drives when no media is present.

A: Drive Error

The BIOS attempted to configure the A: drive during POST, but was unable to correctly configure the device. This may be due to a bad cable or faulty diskette drive.

Insert BOOT diskette in A:

The BIOS attempted to boot from the A: drive, but could not find a correct boot diskette.

Reboot and Select proper Boot device or Insert Boot Media in selected Boot device

BIOS could not find a bootable device in the system or removable media drive does not contain media.

NO ROM BASIC

This message occurs on some systems when no bootable device can be detected.

Storage Device messages

Primary Master Hard Disk Error

The IDE/ATAPI device configured as Primary Master could not be correctly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Primary Slave Hard Disk Error

The ATAPI device configured as Primary Slave could not be correctly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure ATAPI devices in POST.

Secondary Master Hard Disk Error

The ATAPI device configured as Secondary Master could not be correctly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure ATAPI devices in POST.

Secondary Slave Hard Disk Error

The ATAPI device configured as Secondary Slave could not be correctly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure ATAPI devices in POST.

Primary Master Drive - ATAPI Incompatible

The IATA PI device configured as Primary Master failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure ATAPI devices in POST.

Primary Slave Drive - ATAPI Incompatible

The ATAPI device configured as Primary Slave failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure ATAPI devices in POST.

Secondary Master Drive - ATAPI Incompatible

The ATAPI device configured as Secondary Master failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure ATAPI devices in POST.

Secondary Slave Drive - ATAPI Incompatible

The ATAPI device configured as Secondary Slave failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure ATAPI devices in POST.

www.gateway.com

S.M.A.R.T. Capable but Command Failed

The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command transaction failed. This message ca n be re ported by an ATA PI device usi ng the S.M. A.R. T. error reportin g stan dard.

S.M.A.R.T. failure messages may indicate the need to replace the hard disk.

S.M.A.R.T. Command Failed

The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command transaction failed. This message ca n be re ported by an ATA PI device usi ng the S.M. A.R. T. error reportin g stan dard.

S.M.A.R.T. failure messages may indicate the need to replace the hard disk.

S.M.A.R.T. Status BAD, Backup and Replace

A S.M.A.R.T. capable hard disk sends this message when it detects an imminent failure. This message ca n be re ported by an ATA PI device usi ng the S.M. A.R. T. error reportin g stan dard.

S.M.A.R.T. failure messages may indicate the need to replace the hard disk.

S.M.A.R.T. Capable and Status BAD

A S.M.A.R.T. capable hard disk sends this message when it detects an imminent failure. This message ca n be re ported by an ATA PI device usi ng the S.M. A.R. T. error reportin g stan dard.

S.M.A.R.T. failure messages may indicate the need to replace the hard disk.

Syst em configuration messages

DMA-2 Error

Error initializing secondary DMA controller. This is a fatal error, often indication a problem with system hardware.

DMA Controller Error

POST error while trying to initialize the DMA controller. This is a fatal error, often indication a problem with system hardware.

Checking NVRAM..Update Failed

BIOS could not write to the NVRAM block. This message appears when the FLASH part is write-protected or if there is no FLASH part (System uses a PROM or EPROM).

Microcode Error

BIOS could not find or load the CPU Microcode Update to the CPU. This message only applies to INTEL CPUs. The message is most likely to appear when a new CPU is installed in a system board with an outdated BIOS. In this case, the BIOS must be updated to include the Microcode Update for th e n ew C PU .

NVRAM Checksum Bad, NVRAM Cleared

There was an error in while validating the NVRAM data. This causes POST to clear the NVRAM data.

Resou rce Confl ict

More than one system device is trying to use the same non-shareable resources (Memory or I/O).

NVRAM Ignored

The NVRAM data used to store Plug’n’Play (PnP) data was not used for system configuration in POST.

NVRAM Bad

The NVRAM data used to store Plug’n’Play (PnP) data was not used for system configuration in POST due to a data error.

Static Resource Conflict

Two or more Static Devices are trying to use the same resource space (usually Memory or I/O).

CHAPTER 6: Troubleshooting

PCI I/O con flict

A PCI adapter generated an I/O resource conflict when configured by BIOS POST.

PCI ROM conflict

A PCI adapter generated an I/O resource conflict when configured by BIOS POST.

PCI IRQ confl ict

A PCI adapter generated an I/O resource conflict when configured by BIOS POST.

PCI IRQ routing table error

BIOS POST (DIM code) found a PCI device in the system but was unable to figure out how to route an IRQ to the device. Usually this error is causing by an incomplete description of the PCI Interrupt Rout ing of th e syste m.

Timer Error

Indicates an error while programming the count register of channel 2 of the 8254 timer. This may indicate a problem with system hardware.

Interrupt Controlle r-1 error

BIOS POST could not initialize the Master Interrupt Controller. This may indicate a problem with system hardware.

Interrupt Controlle r-2 error

BIOS POST could not initialize the Slave Interrupt Controller. This may indicate a problem with system hardware.

CMOS messages

CMOS Date/Time Not Set

The CMOS Date and/or Time are invalid. This error can be resolved by readjusting the system time in AMIBIOS Setup.

CMOS Battery Low

CMOS Ba tte r y i s l o w. Th is m es sag e us ua l ly i nd i c a tes th at th e C M OS ba tte r y n ee d s to be re p l ac e d . It could also appear when the user intentionally discharges the CMOS battery.

CMOS Setting s Wrong

CMOS settings are invalid. This error can be resolved by using BIOS Setup.

CMOS Checks um Bad

CMOS contents failed the Checksum check. Indicates that the CMOS data has been changed by a program other than the BIOS or that the CMOS is not retaining its data due to malfunction. This error can typically be resolved by using BIOS Setup.

Miscella neous me ssages

Keyb o ar d Er ro r

Keyboard is not present or the hardware is not responding when the keyboard controller is initialized.

Keyboard/Interface Error

Keyboard Controller failure. This may indicate a problem with system hardware.

System Halted

The system has been halted. A reset or power cycle is required to reboot the machine. This message appears after a fatal error has been detected.

Troubleshooting

First step s

Warning

To avoid bodily injury, do not attempt to troubleshoot your server problem if:

- The power cords or plugs are damaged

- Liquid has been spilled into your server

- Your server was dropped

- The case was damaged Instead, unplug your server and contact a qualified computer technician.

Try these steps first be fore going to the following sectio ns:

• Make sure that the power cords are connected to your server and an ACoutlet and that

the ACoutlet is supplying power.

• If you use a surge protector or a UPS, make sure that it is turned on and is rated to handle

the power required by your server.

• If you added or removed server components before the problem started, review the

installation procedures you performed and make sure that you followed each instruction. You may need to remove the device, uninstall the device’s software, then reinstall the device.

• If an error message appears on the screen, write down the exact message before calling

Gateway Customer Care. For instructions, see “Telephone support” on page58.

• Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your

server restarts. Check your configuration settings.

• When diagnosing problems, press the non-maska ble interrupt (NMI) butt on to put the server

into a halt state. For the location of the button, see “Control panel” on page 2.

• If an error occurs in a program, see its documentation or online help.

www.gateway.com

Batt ery replac ement

If you have problems after installing a new CMOS battery, try each of the following items, closing the case and restarting the server after each try:

• Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your

server restarts. Correct any discrepancies.

• Remove the back top panel by following the ins tructions in “Opening the server case” on

page 25, then make sure that all cables inside the case are attached securely. Also, make

sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins.

• If you have the correct test equipment, make sure that the new battery has power. Although

unlikely, your new battery may be defective.

Beep codes

Beeps Description Troubleshooting steps

CHAPTER 6: Troubleshooting

Whenever a recoverable error occurs during the power-on self-test (POST), the BIOS displays an error message that describes the problem. The BIOS also sounds a beep code (one long tone follow ed by two short tones) during POST if the video configuration fails (a faulty video controller) or if an expansion card is not functioning correctly. One short beep indicates the BIOS will boot the operating system. No error found.

A PCI expansion card (for example, a RAID controller) can also issue audible errors by itself, u sually consisting of one long tone followed by a series of short tones. For more information on the beep codes issued, check the documentation for that device.

The following table shows POST error beep codes. Prior to system video initialization, BIOS uses these codes to inform you of e rror co nditio ns.

1 Memory refresh timer error Reseat the memory mo dules or repl ace with

2 Parity error in the first 64KB of memory. Same as for 1 beep. 3 Ba se memo ry read /write test error Same as for 1 beep. 4 System board timer not operational. Possible system board malfunction. To eliminate

5 A processor on the system board generated an

error.

6 The keyboard controller (8042) may be

defective. The BIOS cannot switch to Protected mode.

7 G eneral excepti on erro r (processor excepti on

error).

modules you know are good.

the possibility of an add-in card problem, remove all expansion cards. If the beep code occurs even when all expansion cards have been removed, the system board is at fault. If the beep code does not occur when the expansion cards have been r e moved, one of the cards is causing the problem. Install the cards one at a time until the problem happens again. When the b eep c ode ret urns, t he most recent card you installed is at fault.

Remove one of the processors if t wo are installed, then try a known good processor in the first socket. Same as for 4 beeps.

Remove the keyboard to see if the error goes away. If it does, try a known good keyboard. Same as for 4 beeps.

Same as for 5 beeps

8 Display memory error (system video adapter). If the system video adapter is an add-in card,

9 The ROM checksum value does not match the

value encoded in the BIOS. 10 The shutdown register for CMOS RAM failed. Same as for 4 beeps. 11 The cache memory test failed. Same as for 4 beeps.

replace or reseat the vid e o a d apter. If the video adapter is integrated into the system board, the board may be faulty. Try using an add-in card.

Same as for 4 beeps.

Diagnostic LEDs

This system board provides a set of eight diagnostic (Port 80) LEDs. If you are troubleshooting your system, these LEDs can help you determine where errors are taking place.

If you are experiencing problems with your server, open the case and check these LEDs (CR22 to CR29) on the system board, then check the tables on the following pages to determine the problem.

The locatio n of Port 80 L EDs is s hown in the followin g illustra tion:

www.gateway.com

The eight diagnostic LEDs are di vided into two gr oups. LEDs from CR22-CR25 comprise one group, and LEDs from CR26-CR829 comprise the other group. The two groups represent the two digits of the hex code. The CR22-CR25 group stands for the first digit and the CR26-CR29 group stands for th e s e co nd .

CR22

CR23

CR24 CR25 CR26 CR27 CR28

CR29

CHAPTER 6: Troubleshooting

In determining the code, Off = 0 and On = 1. Based on this, you can determine the corresponding hex code. Then, by checking “POST code checkpoints” on page66, “Bootblock initialization code

checkpoints” on page68, “Bootblock recovery code checkpoints” on page 69, “DIM code checkpoints” on page70, and “ACPI runtime checkpoints” on page70, you can find out where an

error is taking place. For example, if a hex code of 0B is indicated, you can detemine that the server cannot detect the

PS/2 mouse. You can then take measures, such as reinserting the mouse, to solve the problem. All LEDs are cleared and restored to normal status after the server is power cycled.

POST code checkpoints

The following table shows the checkpoints, LED codes, and task description of events that may occur during the POST portion of the BIOS:

Check

Description

point

03 Disable NMI, Parity, video for EGA, and DMA controllers. Initialize BIOS, POST,

04 Check CMOS diagnostic byte to determine if battery power is OK and CMOS

05 Ini tial ize the interru pt con troller in h ardware (gen erally PIC) and interrupt vector

06 Do R/W test to CH-2 count reg. Initialize CH-0 as system timer. Install the

08 Initialize the CPU. The BAT test is being done on KBC. The keyboard controller

C0 Ea rly CPU Init S tart — D isable Ca che - Init Local APIC C1 Set up boot strap processor information. C2 Set up boot strap processor for POST. C5 Enumerate and set up application processors.

Runtime data area. Also initialize BIOS modules on POST entry and GPNV area. Initialized CMOS as mentioned in the Kernel Variable “wCMOSFlags.”

checksum is OK. Verify CMOS checksum manually by reading storage area. If the CMOS checksum is bad, update CMOS with power-on default values and clear passwords. Initial ize status regis ter A. Initialize data variables that are based on CMOS setup questions. Initialize both the 8259 compat ibl e PICs i n the system.

table.

POSTINT1Ch handler. E nable IRQ-0 in PIC for system timer interrupt. Trap INT1Ch vector to “POSTINT1ChHandlerBlock.”

command byte is being programmed after Auto detection of KB/MS using AMI KB-5.

C6 Re-enable cache for boot strap processor. C7 Early CPU In it Exi t. 0A Initialize the 8042 compatible keyboard controller. 0B Detect the presence of PS/2 mouse. 0C Detect the presence of keyboard in KBC port. 0E Testing and initialization of different input devices. Also, update the Kernel

Variables. Trap the INT09h vector, so that the POST INT09h handler gets control for IRQ1.

Uncompress all available language, BIOS logo, and Silent logo modules. 13 Early POST initialization of chipset registers. 24 Uncompress and initialize any platform specific BIOS modules. 30 Initialize System Management Interrupt.

www.gateway.com

Check

Description

point

2A Initialize different devices through DI M.

2C Initialize different devices. Detects and initializes the video adapter installed in the

2E I nitialize all the output devices. 31 Allocate memory for ADM module and uncompress it. Give control to ADM module

33 Initialize the silent boot module. Set the window for displaying text information. 37 Displaying sign-on message, CPU information, setup key message, and any

38 Initialize different devices through DIM. See “DIM code checkpoints” on page70 for

39 Initialize DMAC-1 and DMAC-2. 3A Initialize RTC date/time. 3B Test for total memory installed in the system. Also, press DEL or ESC keys to limit

3C Mid-POST initialization of chipset registers.

See “DIM code checkpoints” on page 70 for more informatio n.

system that has optional ROMs.

for initialization. Initialize language and font modules for ADM. Activate ADM module.

OEM-specific informatio n.

more informati on.

memory test. Display total memory in the system.

40 Detect different devices (parallel ports, serial ports, and coprocessor in CPU, and so

50 Programming the memory hole or any kind of implementati on that needs an

52 Updates CMOS memory size from memory found in memory test. Allocates memory

60 Initialize NUM-LOCK status and programs the KBD typematic rate. 75 Initialize Int-13 and prepare for IPL detection. 78 Initialize IPL devices controlled by BIOS and option ROMs. 7A Initialize remaining option ROMs. 7C Generate and write contents of ESCD in NVRam. 84 Lo g errors e ncoun tered duri ng POST. 85 Display error to the user and gets the user response to error. 87 Execute BIOS setup if needed/requested. 8C Late POST initialization of chipset registers. 8D Build ACPI tables (if ACPI is supported). 8E P rogram the peripheral parameters. Enable/disable NMI as selected.

on) successfully installed in the system and update the BDA, EBDA, and so on.

adjustment in system RAM size, if needed.

for Extended BIOS Data Area from base memory.

90 Late POST initialization of system management interrupt. A0 Check boot password if installed. A1 Clean-up work needed before booting to operating system.

CHAPTER 6: Troubleshooting

Check

Description point

A2 Take care of r untime image preparation for d iff erent BIOS modules. Fill t he fr ee area

A4 Initialize runtime language module. A7 Display the system configuration screen, if enabled. Initialize the CPUs before boot,

A8 Prepare CPU for operating system boot, including final MTRR values. A9 Wait for user input at config display, if needed. AA Uninstall POST INT1Ch vector and INT09h vector. De-initializes the ADM module. AB P repare BBS in Int 19 boot. AC End of POST initialization of chipset registers. B1 Save system context for ACPI. 00 Pass control to OS Loader (typically INT19h).

in F000h segment with 0FFh. Initializes the Microsoft® IRQ Routing Table. Prepares

the runtime language module. Disables the system configuration display, if needed.

including the programming of the MTRRs.

Bootblock initialization code checkpoints

The Bootblock initialization code sets up the chipset, memory, and other components before system memory is available. The following table provides the diagnostic LED code for these checkpoints and describes the type of checkpoints that may occur during the bootblock initialization:

Check

Description

point

Before D1h

D1 Perform keyboard controlle r BAT test. Check if waking up from power management

D0 Go to flat mode with 4GB limit and GA20 enabled. Verify the bootblock checksum. D2 Disable CACHE before memory detection. Execute full memory sizing module. Verify

D3 If memory sizing modu le not executed, start memo ry r efresh and d o mem ory s i z ing

D4 Test base 512 KB memory. Adjust policies and cache first 8MB. Set stack. D5 Bootblock code is copied from ROM to lower system memory and control is given

D6 Both key sequence and OEM-specific method is checked to determine if BIOS

D7 Restore CPUID value back into register. The Bootbl ock-Runtime interface module is

Early c hi p s et initializ atio n is do ne. Early super I/O initializ ati on is done, including RTC and keyboard controller. NMI is disabled.

suspend state. Save power-on CPUID value in scratch CMOS.

that flat mode is enabled.

in Bootblock code. Do additional chipset initialization. Re-enable CACHE. Verify that flat mode is enabled.

to it. BIOS now executes out of RAM.

recovery is forced. Main BIOS checksum is tested. If BIOS recovery is necessary, control flows to checkpoint E0. See Bootblock Recovery Code Checkpoints section of document for more information.

moved to system memory and control is given to it. Determine whether to execute serial flash.

D8 The Runtime module is uncompressed into memory. CPUID information is stored in

memory.

www.gateway.com

Check

Description

point

D9 Store the Uncompressed pointer for future use in PMM. Copying Main BIOS into

DA Restore CPUID value back into register. Give control to BIOS POST

memory. Leaves all RAM below 1MB Read-Write, including E000 and F000 shadow areas, but closing SMRAM.

(ExecutePOSTKernel). See “POST code checkpoints” on page66 for more information.

Bootblock recov ery code checkpoints

The bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to occur because the user has forced the update or the BIOS checksum is corrupt. The following table provides the diagnostic LED codes for these checkpoints and describes the type of checkpoints that may occur during the Bootblock recovery portion of the BIOS:

Check point

E0 Initialize the floppy controller in the super I/O. Some interrupt vectors are initialized.

E9 Set u p flop py con troll er an d dat a. Attemp t to rea d from fl oppy. EA Enable ATAPI hardware. Attempt to read from ARMD and ATAPI CDROM. EB Di sa bl e ATAPI hard ware. Ju mp back to che ckp oi nt E 9.

Description

DMA controller is initialized. 8259 interrupt controller is initialized. L1 cache is enabled.

EF Read error occurred on media. Jump back to checkpoint EB. E9 or EADetermine information about root directory of recovery media.

F0 Search for pre -de fined recover y file nam e in root directory. F1 Recovery file not found. F2 Start reading FAT table and analyze FAT to find the clusters occupied by the recovery

F3 Start reading the recovery file cluster by cluster. F5 Disable L1 cache. FA Check the validity of the recovery file configuration to the current configuration of

FB Make flash write-enabled through chipset and OEM-specific method. Detect correct

F4 The recovery file size does not equal the found flash part size. FC Erase th e flas h part. FD Pro gram th e flash part. FF The flash has been updated succ essfully. Make flash write-disabled. Di sable ATAPI

file.

the flash part.

flash part . Verify that the found fl ash pa rt size eq uals th e rec overy fil e size.

hardware. Restore CPUID value back into register. Give control to F000 ROM at F000:FFF0h.

CHAPTER 6: Troubleshooting

DIM code checkpoints

The Device Initialization Manager (DIM) gets control at various times during BIOS POST to initialize different s y stem bu s es. T he f ollow ing table des cr ibes t he main chec kpoints where t he DIM module is accessed.

Checkpoint Description

2A Initializ e different bu se s and per f orm t he f ollo wing funct ions:

38 Initialize different bus es and pe r form th e followin g functions:

■

Rese t, Det ect, and Disable (func tion 0) — Disable s all dev ice nodes, PCI devices, and PnP ISA cards. It also assigns PCI bus numbers.

■

Static Dev ice Initial iz at ion (fun c tion 1 ) — Initia li z e s a ll sta tic devices that incl ude manua l conf igured o nboard peripherals, memory and I/O decode windows in PCI-PCI bridges, and noncompliant PCI devices. Static resources are al so rese rved .

■

Boot Output Device Initialization (function 2) — Searches for and initializes any PnP, PCI, or AGP video devices.

■

Boot Input Dev ic e INi tialization (func tion 3) — Sear ches f or and configures PCI input de v i ces and de t ects if syst em ha s standard keyboard con troller.

■

IPL Device Initia lization (functio n 4) — Searches for a nd configures all PnP and PCI boot devices.

■

General Device Initialization (function 5) — Configures all onboard peripherals that are set to an automatic configuration and configures all remaining PnP and PCI devices.

ACPI runtime checkpoints

ACPI checkpoints are displayed when an ACPI-capable operating system either enters or leaves a sleep state. The following table describes the types of checkpoints that may occur during ACPI sleep or wake events:

Checkpoint Description

BIOS

Optical drive

AC First ASL checkpoint. Indicates that the system is running in

ACPI mo de. AA System is running in APIC mode. 01, 02, 03, 04, 05 Entering sleep state S1, S2, S3, S4, or S5. 10, 20, 30, 40, 50 Waking from sleep state S1, S2, S3, S4, or S5.

The settings in the BIOS Setup utility are not retained

• Replace the CMOS battery. For instructions, see “Replacing the CMOS battery” on page48.

Your server does not recognize an optical drive

• Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your

server restarts. Make sure that the IDE controllers are enabled. For more information, see

“Using the BIOS Setup Utility” on page51.

• Reinstall the device driver. For instructions, see Using Your Se rver Compa nio n DVD.

Your optical drive tray does not open

Expansion cards

Your server does not recognize an expansion card

Hard driv e

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• Make sure that the drive is configured correctly by following the instructions in the drive’s

documentation.

• Turn off yo ur ser ver, the n r em ove th e dr ive a nd pus h i t in ag ai n to ma ke su re th e d rive i s

seated correctly. For instructions, see “Removing and installing an optical drive” on page28.

• Press a straightened paper clip wire into the optical drive’s manual eject hole. The drive

tray opens.

• If this problem happens frequently while the server is turned on, the drive ma y be defecti v e .

• Resta rt you r se rve r.

• Make sure that you have installed the necessary software or driver. For instructions, see

the card’s documentation.

• Reseat the expansion card and riser card. For instructions, see “Installing and removing PCI

expansion cards” on page34.

• If another slot of the correct size is available, install the card in a different slot.

The hard drive cannot be accessed, or you receive a “General failure reading drive C” error message

• If a diskette is in the diskette drive, eject it and restart your server by pressing the reset

button.

• Restart your server by pressing the reset button.

• Turn off your server, then remove all hard drives and push them in again to make sure the

drives are seated correctly. For instructions, see “Removing and installing a hard drive” on

page 29.

• If your server has been subjected to static electricity or physical shock, you may need to

reinstall the operating system.

You receive a “Non-system disk” or “disk error” error message

• Eject the diskette from the diskette drive (if installed), then press ENTER.

• Make sure that your hard drive has an active partition. For more information, see “The

master boot record is corrupted” on page71.

You are having problems with a SATA drive

• For normal SATA drives (not SATA RAID), check the BIOS setup utility to see if the BIOS has

recognized the drive.

• Make sure that the power cable and SATA cables are attached securely to the drive cage.

• If the drive is not detected, try a different SATA port.

• Try swapping SATA cables between drives to determine if the cable is defective.

• Try listening to the drive to determine if the drive is spinning up. If not, the drive may be

defective.

The master boot record is corrupted

• In a Windows network operating system, repair the master boot record using FDISK.

To repair the master boot record:

• At a DOS command prompt, type fdisk/mbr, then press ENTER.

Internet

You cannot connect to the Internet

Keyboard

Liquid has been spilled into the keyboard

LED inf ormation

See “LED information” on page8 for a description of this server’s LEDs and the information they provide.

Memory

CHAPTER 6: Troubleshooting

• Make sure that your account with your Internet Service Provider (ISP) is set up correctly.

Contact your ISP technical support for help.

• If you spilled liquid in the keyboard, turn off your server and unplug the keyboard. Clean

the keyboard and turn it upside down to dr ai n it. Let the keyboard dry before u sing it again. If the ke y boar d does not work af t e r it drie s, y ou ma y need to replaceit. This type of damage is not covered by your server’s warranty.

Monitor

Memory errors were detected during server start up

• Open your server and make sure that the memory modules are installed correctly. For

instructions, see “Installing memory” on page 31.

• A memory module may be defective. If possible, try another memory module and see if

the error rep eats.

Your server is running but there is no picture

• Adjust the brightness and contrast controls to the center position.

• Make sure that the monitor is plugged in and turned on. If the monitor is turned on, the

power LED should be lit.

• Check the port and cable for bent or damaged pins.

• Connect your monitor to another computer, or connect a monitor that you know works to

you r se rve r.

The color is not uniform

Make s ure th at th e m on ito r wa rms up for a t l eas t 30 min utes be fore m ak in g a fina l j ud gm ent about color uniformity.

Make sure that:

• The monitor is not positioned too close to another monitor, electric fan, or fluorescent light.

• You demagnetize the screen using the monitor’s degauss feature. For more information on

degauss, see the monitor’s documentation.

A horizontal line or wire is visible across the CRT monitor screen

The monitor may use thin damper wires, located approximately 1/3 of the way from the upper and lower screen edges, to stabilize the internal aperture grille. These wires are most obvious when the monitor displays a white background. The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence. The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor’s function.

Power

Processor

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You press the power button, but the server does not turn on

• If the power button LED is green, the server is turned on, but you may not be seeing an

image on the monitor. For monitor troubleshooting, see “Monitor” on page72.

• If your server is plugged into a surge protector or UPS, make sure that the surge protector

or UPS is connected securely to an electrical outlet, turned on, and working correctly. One way to check this is to plug the server directly into a wall outlet, bypassing the surge protector or UPS.

• Make sure t hat the electr ical outle t is work ing b y plugging a w orking de v ice , suc h as a lamp ,

into the outlet, then turning it on to test the outlet.

• Open your server and make sure that the power supply module cage cable is conn ected

correctly to the system board.

When you turn on the server, it makes several short beeps

• The short beeps indicate the server has encountered some type of error. See “Bee p codes”

on page 64.

Your server does not recognize a new processor

• Make sure that the processor is fully seated in its socket. The processor should be recognized

automatically if it is installed correctly.

• If you have upgraded your server from one processor to two, you may need to reconfigure

your operating system so it recognizes the additional processor. For instructions, see your operating system’s documentation.

CHAPTER 6: Troubleshooting

APPENDIX A

Server Specifications

• Sy stem specifications

• Sy stem board spec ifications

• Envir onmental specifications

• Electronic spec ifications

• Additional specifications

APPENDIX A: Server Specifications

S yst em specif ications

Case size Weight

Fans Ports

Drives (standard)

Hard drive bays Card sizes

Power supply Operating

systems Certifications

5.12 × 17.56 × 27.56 inches (13.0 × 44.6 × 70.0 cm) Minimum - 79.37 lbs (36 Kg) (no bezel, power supplies, hard drives, optical

drive, fans, cables, and so on) Maximum - 99.21 lbs (45 Kg) (±0.5 Kg)

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Five dual-rotor, multi-speed system fans

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PS/2 keyboard or mouse (2)

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USB (4 standard, 2 front and 2 back)

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Serial

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VGA (2 standard, 1 front and 1 back)

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LAN (4) (RJ-45)

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IPMI (RJ-45) for BMC

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One slimline drive bay for an optical drive

Twelve SATA or SAS hot-swap hard drive bays Riser card assembly supports three full-length, full-height and two

low-profile PCI expansio n cards Three 700W hot-swap, redundant power supply modules (standard)

Supports WindowsServer2003 (all) and Windows Storage Server 2003 (all)

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FCC Class A

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S yst em board spec ifications

Processor

Chipset

Memory

PCI device/slot

VGA

Qua d 1207- p i n s o cke t F Supports as many as four AMD Opteron 8000 Series processors with 1.0 GHz Hyper Transport Bus

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nVIDIA nFORCE 3600 (MCP55 Professional)

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nVIDIA nFORC E 3050 ( IO55)

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NEC PCI-X b ridg e uPD 72 0404

Sixteen DIMM slots support from 1 GB to 64 GB total memory Use only 184-pin, DDR2-533/667 compliant, ECC, registered, 72-bit, single rank or dual rank, SDRAM modules.

Caution - When using Dual Rank (double row) DIMMs, a maximum of four loads per memory c hannel is supported. This mea ns a m axim um of four dual rank DIMMs can be populated on this system board.

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Riser 1 supports - one full-length, full-height 64-bit PCI-X 100 MHz card and two PCI-Express cards

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Riser 2 supports - two low profile PCI-Express cards.

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Integrated Matrox G200 Graphics Core with 2.25 MB

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Up to 1280 × 1024, 8 b pp or 1024 × 768 , 16 bp p

LAN

www.gateway.com

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nVIDIA MCP55 and IO55

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Four onboard 10/100/1000 network interface

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Supports teaming, load-balancing, failover, TOE, and jumbo frame

ACPI

ACPI 2.0b compliance Supports:

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Env ironmental spec ifications

The following specifications identify maximum environmental conditions. At no time should the server run under conditions which violate these specifications.

Variable Requirements

Temperature Nonoperating: -40° to 158°F (-40° to 70°C)

Humidity Nonoperating: + 10% to +95%

Acoustic noise Sound Pressure: 58 dBA (Rackmount) in an idle state at typical office

Shock Operating - 5.0 g, 11 mSec, 1/2 sine

Operating: 50° to 95°F (10° to 35°C) with a maximum rate of change not to exceed 10° per hour

Operating: +20% to +80%

ambient temperature. (73.4 +/- ° F) Sound Power: 6.8 BA in an idle state at typical office ambient temperature. (73.4 +/- 3.6°F)

Unpackag ed - 25 g, ve locit y chan ge 136 inches /sec ( ≧ 40 lbs to > 80 lbs).

Pack aged - Non-palle tiz ed fr ee f all in height 24 inches (≧ 40 lbs to > 80 lbs) Vibration Unpackaged - 5 Hz to 500 Hz, 2.20 g RMS random Electrostatic

discharge (ESD) Syste m co o li n g

requirement in BTU/Hr

+/-15 kV, air discharge

+/- 8 kV direct contact

7140 BTU/hour (Based on one 700W power supply module)

Electr onic specifications

Memory map

Address Range (hex) Amount Function

0 to 07FFFFh 640 KB DOS region, base system memory 0A0000h to 0BFFFFh 128 KB Video or SMM memory 0C0000h and 0DFFFFh 128 K B Expansion card BIOS and buffer area 0E0000h to 0FFFFFh 128 KB System BIOS

Interrupts

APPENDIX A: Server Specifications

Address Range (hex) Amount Function

0E0000h to 0EFFFFh 2 MB Extended system BIOS FC000000h to FFFFFFFFh 64 MB PCI memo ry space

Important

If you disable an IDE controlle r to free the interrup t for that con troller, you must physically unplug the IDE cable from the system board. Simply disabling the drive by configuring the BIOS option does not make the interrupt available.

The following table reflects a typical configuration, but you can change these interrupts. Use this information to determine how to program each interrupt.

ISA Interrupt Description

IRQ0 8254 t im er IRQ1 Keyboard controller IRQ2 Cascade for IRQ9 IRQ3 Free

Connec t or pinouts

Main power connector (J48)

IRQ4 Serial po rt IRQ5 VGA IRQ6 Diskette controller IRQ7 Free IRQ8 Real-time clock IRQ9 Generic, Option for SCI IRQ10 USB control ler IRQ11 LAN IRQ12 Mouse controller IRQ13 Numeric data processor IRQ14 Primary IDE controller IRQ15 Free

Pin Signal Name

1 +3.3 V 2 +3.3 V 3 Ground

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Pin Signal Name

4+5 V 5 Ground 6+5 V 7 Ground 8 Power good 9 Stand by +5 V 10 +12 V 11 +12 V 12 +3 . 3 V 13 +3.3 V 14 -12 V 15 Ground 16 DC _ O N ( s o ft o n /o ff ) 17 Ground 18 Ground 19 Ground 20 Key 21 +5 V 22 +5 V 23 +5 V 24 Ground

Processor power connector (J1)

Pin Signal Name

1 Ground 2 Ground 3 Ground 4 Ground 5 +12 V1 6+12 V1 7 +12 V2 8+12 V2

VGA connector

APPENDIX A: Server Specifications

Pin Signal Name

1 Red 2 Green 3 Blue 4 No connection 5 GND 6GND 7 +5 V 8GND 9 +5 V 10 GND 11 No connection 12 SDA 13 HSYNC (horizontal sync) 14 VS Y N C ( ve r t i c a l s y n c ) 15 SCL

Serial port connector

Pin Signal Name Description

1 DCD Data Carrie r Detect 2 RXDATA Receive Data 3 TXDATA Tra n s m it D a t a 4 DTR Data Terminal Ready 5 GND Ground 6 DSR Data Set Ready 7 RTS Reque st To Se nd 8CTS Clear To Send 9 RI Ring Indicate

Ke yboard and Mouse connectors

Pin Signal Name

1 Keyboard (or mo use) data 2NC

Pin Signal Name

3 GND 4+5 V 5 Keyb o a r d ( o r m o u se ) cl o c k 6NC

External USB connectors

Pin Signal Name

1 +5 V 2USBn Da ta- 3 USBn Data+ 4GND

C (SMBus) connector

www.gateway.com

Pin Signal Name

1 I2C SCL

2I 3 I2C Alert 4 Ground 5 +3.3 V

C SDA

Additional spec ifications

For mor e in formation about y o u r s e rver, such as memo ry s i ze , h ard dri ve si ze, a nd pr o cess or type , visit Gateway’s Support page at support.gateway.com additional Gateway documentation and detailed specifications for your server.

. The Support page also has links to

APPENDIX A: Server Specifications

APPENDIX B

BIOS Settings

APPENDIX B: BIOS Settings

If you ever need to restore your BIOS settings, such as after a system board change, a record of the settings will make the process much easier. You can print this appendix, then record your custom BIOS sett in gs o n th e p rin tou t. O nly sett in gs wh ich ca n b e ch ang ed are li sted . Fo r a complete list of viewable BIOS settings, run the BIOS Setup utility.

To view all BIOS settings:

1 Rest art yo ur se rve r. 2 Press F2 at any time after you see the LEDs on your keyboard flash or turn off. The BIOS

Setup utility opens.

3 Select menus and submenus to display setting information.

Caution

Setting th e w rong value s in the Advanc ed Me nu m ay cause t he server to malf un ction.

BIOS menu BIOS submenu Setting Value Main

Syste m Ove r vi ew AMIBIOS (Version, Build date, System ID, Version) , Processor (Type, Speed, Count )

System Memory (Size)

Advanced

System Time HH:MM:SS Syste m Da te DAY MM/DD/YYYY

CPU Configuration Module Version

Physical count Logical count Manufacturer and type Revision Cache L1 Cache L2 Speed Current FSB Multiplier Maximum FSB Multiplier Able to Ch ange Fre q. uCode Patch Level GART Error Reporti ng Enabled

Disabled

Microcode Update Enable

Disable

SVM Enable

Disable

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BIOS menu BIOS submenu Setting Value

Memory Configuration

ACPI 2.0 Ob je ct E na bl e

Disable

Tot a l M e m o r y C a p a c i t y IOMMU Mode AGP Present

Disabled 32MB 64MB 128MB 256MB 512MB 1GB

Memory Hole Remapping Enabled

Disabled

CS Sparing Ena ble Enabled

Disabled

DIMM Information

CPU0 Size of Dimm #A0 (Size or Non-Presence) Size of Dimm #B0 (Size or Non-Presence) Size of Dimm #A1 (Size or Non-Presence) Size of Dimm #B1 (Size or Non-Presence)

CPU1 Size of Dimm #A0 (Size or Non-Presence) Size of Dimm #B0 (Size or Non-Presence) Size of Dimm #A1 (Size or Non-Presence) Size of Dimm #B1 (Size or Non-Presence)

IDE Configuration

CPU2 Size of Dimm #A0 (Size or Non-Presence) Size of Dimm #B0 (Size or Non-Presence) Size of Dimm #A1 (Size or Non-Presence) Size of Dimm #B1 (Size or Non-Presence)

CPU3 Size of Dimm #A0 (Size or Non-Presence) Size of Dimm #B0 (Size or Non-Presence) Size of Dimm #A1 (Size or Non-Presence) Size of Dimm #B1 (Size or Non-Presence)

OnBoard IDE Controller Disabled

Enabled

OnBoard SATA Controller Disabled

Device 0 Device 0/1 Device 0/1/2

Primary IDE Master (auto-detected)

Selects IDE Configura tion sub-menu.

Primary IDE Slave (auto-detected)

Selects IDE Configura tion sub-menu.

MCP55 SATA 0 Primary (auto-detected)

Selects IDE Configura tion sub-menu.

APPENDIX B: BIOS Settings

BIOS menu BIOS submenu Setting Value

MCP55 SATA 0 Secondary (auto-detected)

MCP55 SATA 1 Primary (auto-detected)

MCP55 SATA 1 Secondary (auto-detected)

MCP55 SATA 2 Primary (auto-detected)

MCP55 SATA 2 Secondary (auto-detected)

IO55 SATA 0 Primary (auto-detected)

IO55 SATA 0 Secondary (auto-detected)

IO55 SATA 1 Primary (auto-detected)

IO55 SATA 1 Secondary (auto-detected)

IO55 SATA 2 Primary (auto-detected)

IO55 SATA 2 Secondary (auto-detected)

Selects IDE Configura tion sub-menu.

Super I/O Configuration

Hard Disk Write Protect Disabled

Enabled IDE Detect Time Out (Sec) 0, 5, 10, 15, 20, 25, 30, 35 ATA(PI) 80Pin Cable Detection Host & Device

Host

Device

Onboard Floppy Controller Disabled

Enabled Floppy A Disabled

1.44 M B 3½ ”

2.88 MB 3½”

Serial Port 1 Address Disabled

3F8

2F8

3E8

2E8 Serial Port 1 IR Q IRQ3

IRQ4

IRQ10

IRQ11 PS/2 Keyboard Present

PS/2 Mouse Present

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BIOS menu BIOS submenu Setting Value

USB Configuration

USB Devices Enabled (List of USB devices detected by BIOS)

PCI Configuration

Legacy USB Support Disabled

USB 2.0 Controll er Mo de FullSpeed (12Mbps)

BIOS EHCI Hand-Off Disabled

OnBoard VGA Disabled

OnBoard NIC1 Disabled

OnBoard NIC2 Disabled

OnBoard NIC3 Disabled

OnBoard NIC4 Disabled

OnBoard NIC PXE Function Disabled

PCIX Daughter Card Option ROM

Enabled Auto

HiSpeed (480Mbps)

Enabled

Enabled Disabled

Enabled

Boot

GW MzBo ard Opt ion ROM Disabled

Enabled Full Height Riser Slot Installed PCIe Top Slot Option ROM Disabled

Enabled PCIe Middle Slot Option ROM Disabled

Enabled PCI-X Bottom Slot Option ROM Disabled

Enabled Low Profile Riser Slot Installed PCIe Top Slot Option ROM Disabled

Enabled PCIe Middle Slot Option ROM Disabled

Enabled

Boot Settings Configuration

APPENDIX B: BIOS Settings

BIOS menu BIOS submenu Setting Value

Security

Quick Boot Disabled

Enabled

Quiet Boot Disabled

Enabled

Bootup Num-Lock On

Off

POST Error Pause Disabled

Enabled

Supervisor Password (Installed/Not installed)

User Password (Installed/Not installed)

Change Supervisor Password (Set or clear Supervisor password)

User A cc ess Level No Access

View O n ly Limited Full Access

Chan ge Use r Pa ssw ord (S et or clear User password )

Server

Password Check Disabled

Enabled

Boot Sector Virus Protection Disabled

Enabled

Power & Reset Switches Inhibit Disabled

Enabled

NMI control switch inhibit Disabled

Enabled

System Management

Restore o n AC Powe r Loss Last State Install OS Windows/Other Wake on Ring Function Enabled

Disabled

Plug & Play BMC detection Enabled

Disabled

Remote Access Configuration

Remote A cce ss Disable d

Enabled

Serial Port Numb er (Base address and IRQ)

COM1

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BIOS menu BIOS submenu Setting Value

IPMI Configuration

Serial Port Mode 115200 8,n,1

57600 8,n,1

19200 8,n,1

09600 8,n,1 Flow Contro l None

Hardware

Software Redi rec ti on Afte r BIO S PO ST Disa bl ed

Boot Loader

Always Ter m i n a l Typ e ANSI

VT100+

VT-UTF8 VT-UTF8 Combo Key Support Disabled

Enabled

Status of BMC BMC Firmware Revision View BMC Event Log Provides data on event log Clear BMC System Event Log Disable PEF No

Yes

Exit

Restore o n AC Powe r Loss

Wake o n R I NG function

Power O ff

Power O n

Last State

Disabled

Enabled

Save Changes and Exit (F10) Discard Changes and Exit Discard Changes Load Optimal Defaults Load Cus tom De faul ts Save Custom Defaults

APPENDIX B: BIOS Settings

This second level submenu is accessed from the submenu indicated in the first column.

BIOS submenu BIOS 2nd level

submenu

IDE Configuration

Primary IDE Master (All IDE drives)

Setting Value

(Below is shown in formation and options appropriate to drive type)

Device Device information Vendor Device vendor Size Device size LBA Mode Device LBA mode Block Mode Device block mode PIO Mode Device PIO mo de Async DMA Device Async DMA mode Ultra DMA Device Ultra DMA mode S.M.A.R.T. Device S.M.A.R.T. support Ty p e Not Ins tal le d

Auto CD/DVD ARMD

LBA/Large Mode Disabled

Block (Multi-Sector Transfer) Mode

PIO Mode Auto

DMA Mode Auto

S.M.A.R.T. Auto

32Bit Data Transfer Disabled

Auto Disabled

Auto

0 1 2 3 4

SWDMA 0-2 MWDMA 0-2 UWDMA 0-6

Disabled Enabled

Enabled

APPENDIX C

Legal Inf ormation

APPENDIX C: Legal Information

Re gulatory compliance statements

United State s of America

Federal Com munications Commission (FCC) Unintentional emitter per FCC Part 15

FCC Par t 15 Class A Statem ent

The server is designated as comply ing with Cla ss A requirements if it bares t he follow ing tex t on the rating label: This device complies with Part 1 5 of the FC C R ules. Operation is subject t o the f ollowing two conditions: (1) T his dev ice may not caus e harmful interf er ence. (2) This device must accept any int erfer ence recei ved, including inter ference t hat may cause unde sired operation. This device has been tested and found to comply with the limits f or a ClassA digital device, pursuant to Part 15 of the FC C rules. Thes e

limits are designed to provide r easonable prot ection against harmful interfer ence in a commercial installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may caus e harmful interference wit h radio communications. Operation of this equipment in a residential area is likely to cau se harmful interference , in which ca se you will be requir ed to correc t the int erfer ence at your own expense .

Caution

Changes or modifications not expressly approved by Gateway could void the FCC

compliance and ne gate your au thority to opera te the product.

T eleco mmunic ations per FC C par t 68 (applicable to products fitted with USA modems)

Your modem complies with P art68 of the Federal Communications Commission (FCC) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equiv alence Number (REN) for this device. If requested, this inf ormation must be provided to the telephone company.

An FCC -compliant telephone line cord with a modular plug is required for u se with t his device . The modem is designed to be connected to the telephone network or premises wir ing using a compatible modular jack which is Part68-compliant. See installation instructions for details.

The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone line. Excessiv e RENs on a telephone line may result in the de vice s not ringing in response t o an incoming call. In most areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company.

If this device causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved.

The telephone company may make changes in its f acilitie s, equipment, operations, or procedures that could affec t the operation of this equipment. If this happens, the telephone company will provide advance notice in order for y ou to make neces sary modifications to maintain uninterrupted service.

This equipment cannot be used on telephone company-provided coin service. Connection to party line service is subject to state tariffs. Contact the stat e public utility commission or public service commission for inf ormation.

When programming or making test calls to emergency numbers:

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Remain on the line and briefly explain to the dispatcher t he reas on for the call.

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Perform such activities in the off-peak hours such as early morning or late evenings.

The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent, an identification of the business, other entity, or other individual sending the message, and the telephone number of the sending machine or such business, other entity, or individual. Refer t o your fax communication software documentation for details on how to comply with the fax-branding requirement.

FCC declar ation of conf ormity

Responsible party: Gateway C ompanies, Inc.

6 1 0 Gate wa y Dri ve , Nort h Sioux C ity, SD 57049 (605) 23 2 - 2000 Fax: (605) 23 2 - 20 23

Product:

■

Gatewa y E-9 72 2R Server

Canada

www.gateway.com

For unique identification of the product configuration, please submit the 10-digit serial number found on the product to the responsible party.

This device complies with P art15 of the FCC Rules. Operation of thi s product is subject t o the f ollowing two conditions: ( 1) t his dev ice may not caus e harmfu l inter fe rence , and (2) t his de vice mu st accept an y interf erence recei ved, including inter ference that ma y cause undesired operation.

Caution

Changes or modifications not expressly approved by Gateway could void the FCC

compliance and ne gate your au thority to opera te the product.

Industry Canada (IC) Unintentional emitter per ICES-003

This digital apparatus does not exceed the Clas sA limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada.

Le présent appareil numérique n’émet pa s de bruits radioélectriques dé passant le s limites applicables au x appareils numériques de ClasseA prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.

T elecommunications per Industry Canada CS03 (for products fitt ed with an IC-compliant modem)

The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommu nic ation s net wor k pro t ec ti ve , o per ation , and s af e ty r equir eme nts. T he D epart ment does not gu ar ant ee t he eq uipmen t wi ll operate to the users’ satisf action.

Before installing this equipment, users should make sure that it is permissible to be connected t o the fac ilities of the local telecommuni cati ons comp any. The equipment must also b e inst alled using an acceptable method of connection. In some cases, the inside wiring associated wit h a single-line individual service may be ext ended by means of a certified connect or assembly. The customer should be aware that compliance with the abov e conditions ma y not pre v ent degr ada tion of ser vic e in s ome s itu atio ns.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility designat ed by the supplier . An y repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user t o disconnect the equipment.

Warning

To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself. Contact the appropriate inspection authority or an electrician, as appropriate.

Users should make sure, f or the ir own prot ection, that the elec trical ground connections of the power utility , t elephone lines, and internal metallic water pipe sy st em, if present, are connec ted toge ther . T his precaution may be particularl y important in rural are as.

The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a t elephone interface . The t ermination on an interface ma y consist of any combination of device s subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not ex ceed5.

Laser saf ety statement

All Gatewa y syst ems equipped with CD and DVD driv es comply wit h the appropriate sa fety standar ds, including IEC825. The laser devices in these components are classified as “Class1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Perfor mance Standard. Should the unit ever need servicing, contac t an authoriz ed service location.

Warning

Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive.

Califor nia Propo sition65 W arning

Warning

This product contains chemicals, including lead, known to the State of California to cause cancer and/or birth defects or reproductive harm.

APPENDIX C: Legal Information

Env ironmental inf ormation

The product you have purchased contains extract ed natural resources t hat have been used in the manufacturing process. This product may contain substances known to be hazardous to the environment or to human health.

To prevent releases of harmful substances into the environment and to maximize the use of our natural resources, Gateway provides the following information on how you can responsibly recycle or reu se most of the materials in your “end of lif e” product.

Waste Electrical and Electronic Equipment (commonly known as WEEE) should never be disposed of in the municipal waste stream (residential garbage collection). The “Crossed-Out Waste Bin” label affixed t o this product is y our reminder to dispose of y our “end of life” product properly .

Substances such as glass, plastics, and certain chemical compounds are highly recoverable, recyclable, and reusable. You can do your part for the envir onment by follow ing these simple steps:

■

When your electrical or electronic equipment is no longer useful to you, “take it back” to your local or regional

waste collec tion administration for r ecyc ling.

■

In some cases, your “end of life” product may be “traded in” f or credit tow ards the purchas e of new Gatewa y

equipment. Call Gateway to see if t his program is av ailable in your area.

■

If you need further assistance in recycling, reusing, or trading in your “end of life” product, you may contact us at

Finally, we suggest that you practice other envir onmentally friendly actions by understanding and using the energy-saving features of this product (where applicable), recycling the inner and outer packaging (including shipping containers) this product was deliver ed in, and by disposi ng of or r ecy clin g us ed bat te ries p roper ly .

With your help, we can reduce the amount of natural resources needed to produce electrical and electronic equipment, minimize the use of landfills for the disposal of “end of life” products, and generally improve our quality of life by ensuring that potentially hazardous substances are not released into the en vironment and are disposed of properly .

the Customer Care number listed in your product’s user guide and we will be glad to help you with your effort.

Notices

This publication is protected b y copyr ight and all rights are reserved. No part of it may be r eproduced or transmitte d by any means or in any form, without prior consent in wr iting from Gat ew ay .

The information in this manual has been carefully check ed and is believ ed to be accur ate . Howe ver, changes are made periodically. These changes are incorporated in new er publication editions. Gatewa y may impro ve and/ or change products des cribed in this publication at any time. Due to continuing system improv ements, Gatew ay is not re sponsible for inaccurat e inf ormation which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com be liable for direct, indirec t, special, exemplary , inc idental, or consequential damages resulting from any defec t or omission in this manual, even if advised of t he possibility of such damages.

In the interest of continued product development, Gateway res erves the right to mak e improvements in this manual and the products it describes at an y time, wit hout notices or obligation.

Trademark Acknowledgments

Tr ademark s us ed he rei n ar e trad emarks or r egist er ed tr ademarks o f Gat e w ay, Inc. in the United Sta te s and o the r countr ie s. All other brands and product names are trademarks or registered trademarks of their respective companies.

. In no event will Gateway

Gateway E-9722R User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Checking Out Y our Gat ewa y Server

Front

Control panel

Back

Interior

S yst em board

Connectors

Hot -sw ap backplanes

SA T A II/SAS backplane

LED inf ormation

Get ting Help

Server Companio n DVD

Gatew ay W eb site

T elephone sup port

Setting Up Your Serv er

Set ting up the hard war e

Prot ecting f rom pow er source pr oblems

Starting y our server

Understanding the po wer-on self -te st

T urning of f y our serv er

Set ting up the operating s yst em

Initial hard ware s ettings

Maintaining Y our Server

Caring f or y our server

Cleaning y our serv er

Cleaning tips

Cleaning the k e yboard

Cleaning the scre en

Preparing f or s yst em reco very

Recor ding the BIO S configur ation

S yst em administr ation

Gatew a y Sy stems Manager

Server sec urity

Locking the server

Using BIOS secur ity passw ords

Identifying y our serv er

Updating the ba seboard man agement controller firmware

Using y our Server C ompanion DVD

Vie wing doc uments

Installing dri vers and pr ograms

Booting fr om the Serv er C ompanion D VD

Installing Components

Preparing t o install components

Selecting a place to work

Gathering t he tools y ou need

Getting Help

Pre v enting static electric ity dischar ge

Opening the serv er case

Closing the server case

Installing and remo ving dri ve s

Remo ving and installing an optical dr ive

Remo ving and in stalling a hard driv e

Filling empty dr iv e bay s

Installing memory

Installing and remo ving PCI e xpansion cards

Remo ving and in stalling the P CI riser a ssembl y , a ri ser, or a PCI card

Re placing sy stem f ans

Re placing or adding a proce ssor

Re placing a pow er supply module

Re placing the po wer distribution module

Re placing the hot -s wap bac kplane

Installing and remo ving an optional mezz anine board

Re placing the CMO S batt ery

Re placing the contr ol panel

Re placing the s yst em board

Using the BIOS Setup Utility

Opening the BIO S Setup utility

Updating the BIO S

Re cov ering the BIOS

Resetting the BIOS

Resetting BIOS passwords

Updating and reco vering t he BMC

Updating the BMC fir mw are

Recovering the BMC

Troubleshooting

T elephone suppor t