Gateway E-9722R User Manual

E-9722R Server

USERGUIDE

Contents

Chapter 1: Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . 1

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Hot-swap backplanes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

SATA II/SAS backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 2: Setting Up Your Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Initial hardware settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Chapter 3: Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Gateway Systems Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Identifying your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Updating the baseboa r d manageme n t controll er firmware . . . . . . . . . . . . . . . . . . .19

Using your Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Viewing documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Installing drivers and programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Booting from the Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Chapter 4: Installing Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Contents

Installing and removing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Removing and installing an optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Removing and installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Filling empty drive bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Installing and removing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Removing and installing the PCI rise r assembly, a riser, or a PCI card . . . .34

Replacing system fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Replacing or adding a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Replacing a power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Replacing the power distribution module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Replacing the hot-swap backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Installing and removing an optional mezzanine board . . . . . . . . . . . . . . . . . . . . . . . .47

Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Replacing the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Chapter 5: Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Updating and recovering the BMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Updating the BMC firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Recovering the BMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Chapter 6: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Diagnostic LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

www.gateway.com

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Appendix A: Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Connector pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Appendix B: BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Appendix C: Legal Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Appendix D: Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

iii

Contents

CHAPTER 1

Checking Out Y our Gat ewa y Server

• Front

• Back

• Interior

• System board

• Hot -sw ap bac kplane s

• Getting Help

Front

CHAPTER 1: Checking Out Your Gateway Server

Hard drives (as many as 12)

Hard drive tray LEDs

Optical drive

SMIL module bay (optional) Control panel

Control panel

VGA po r t

USB port s (2 )

Power bu tton

ID bu tton

Powe r LE D

ID LED

NIC status LED

System fault LED

Reset bu tton

NMI b utto n

Back

www.gateway.com

PS/2 Keyboard

USB po rts (2)

port

PS/2 Mouse port

Serial port

VGA p o rt

Server management port

NIC ports (4)

ID LED

Power supply

AC power connector

Interior

CHAPTER 1: Checking Out Your Gateway Server

# Feature # Feature

1 Syste m b o ard 6 Front panel 2 Fan duct 7 Front panel VGA connector 3 Syste m fa n s 8 SMIL module (optional) 4 SATA II/SAS backplane 9 Slimline DVD/CD-RW combo drive or

5 Hard drive bays 10 Riser card assem bly

DVD-RW drive

S yst em board

Connectors

www.gateway.com

# Feature # Feature

1 PCI-X/PCI-E expansion slot (J41) 19 DIMM socket group for processor 0 (J24, J125,

2 PCI-E expansion slot (J35) 20 Processor 0 (CPU0) socket 3 DIMM socket group for processor 1 (J33, J32,

J31, J30) 4 ID LED (CR10) 22 IPMB connector (J43) 5 Dual NIC 2 and 3 connector (RJ-45) (J26) 23 SMIL connector (J37) 6 Dual NIC 0 and 1 connector (RJ-45) (J23) 24 Front panel connector (J45) 7 Server management port (RJ-45) (J21) 25 Front panel VGA connector (J46) 8VGA port (J17) 26I

21 IDE connector (J36)

J27, J28)

C (SMBus) signal connector (J44)

CHAPTER 1: Checking Out Your Gateway Server

# Feature # Feature

9 Serial po rt (J12) 27 Main power connector (J48) 10 PS/2 keyboard and mouse ports (J10) 28 Internal USB port for USB floppy (J59) 11 Rear dual USB Port (J6) 29 Powe r s up ply I2C connector (J55) 12 DIMM socket group for processor 3 (J14, J15,

J16, J18) 13 Processor 3 (CPU3) socket 31 Floppy connector (J40) 14 P roc es sor 1 ( CP U1) so cket 32 Bat ter y ( B1) 15 Processor power connector (J1) 33 PCI-E mezzanine board connector (J38) 16 Fan ta ch co nnector (J 2) 34 PCI -X mez zanin e bo ard co nne ctor ( J49) 17 DIMM socket group for processor 2 (J5, J17, J8,

J9) 18 Processor 2 (CPU2) socket 36 Chassis intrusion connector (J58)

30 System configuration jumper (J56)

35 Front panel USB connector (J53)

Hot -sw ap backplanes

SA T A II/SAS backplane

www.gateway.com

# Feature # Feature

1 SATA II/SAS hard drive connector 0 10 SATA II/SA S ha rd d rive c on ne ctor 9 2 SATA II/SAS hard drive connector 1 11 SATA II/SAS hard drive connector 10 3 SATA II/SAS hard drive connector 2 12 SATA II/ SAS ha rd d rive c on ne ctor 11

4 SATA II/SAS hard drive connector 3 13 I 5 SATA II/SAS hard drive connector 4 14 Backplane SATA II/SAS connector 6 SATA II/SAS hard drive connector 5 15 3rd party conn ector 7 SATA II/SAS hard drive connector 6 16 1X4 pin hard drive power connector 8 SATA II/SAS hard drive connector 7 17 2x3 pin hard drive power connector 9 SATA II/SAS hard drive connector 8

C (SMBus) signal connector

LED inf ormation

See the following table for a description of this server’s LEDs and the information they provide:

LED Name Function Location Color Description

CHAPTER 1: Checking Out Your Gateway Server

ID Aid in server

System Fault Visible fault

Hard drive tray LEDs

NIC status LEDs Identify NIC states Control panel and

identification

warning

Indicate drive status and activity

Control panel and back of system board

Control panel Red Off = System normal

On each hard drive tray

back I/O panel RJ-45 connectors

Yellow (front) Blue (back)

Blue or red Blue (On) - Hard drive present

Blue (front)

Green/ Orange (back)

On = Server identification enabled

Blinking = Non-critical system fault On = Critic al system fault (system ne eds to be shu t dow n and serviced)

Blue (Blinking) - Hard drive activity Red (On) - Hard drive fault Red (Blinking) - Hard drive rebuilding Off - No hard drive access

Blue (On) - Link Blue (Blink) - Activity Off - No link

LED 1 Green (On) - NIC linked LED 1 Green (Blinking) - NIC 1 Gbps activity LED 1 (Off) - No link LED 2 Orange (On) Link speed 1Gbps LED 2 Green (On) - Link at 100Mbps LED 2 Green (Off) - Link at 10 Mbps

Power LE D Identify t he po wer

state of the system

AC power LED Identif y power

supply fault

Control panel Blue Off = Power is off

Power su pp ly module

Green or Orange

Blinking = Power saving state (S1, S3, or S4) On = Power is on

Green (On) - Pow er supply good and receiving power Orange (On) - Power supply critical event causing shutdown Orange (Blinking) - Close to protection threshold or over within 15 seconds Off - Po we r suppl y not r ecei ving power

Get ting Help

In addition to your operating system’s documentation, you can use the following information resources to help you use your server.

Server Companio n DVD

Use the Server Companion DVD to access file utilities, WindowsServer 2003 drivers, and documentation for your server and its components. For instructions, see Using Your Serv er Compa ni on DV D.

Gatew ay W eb site

Gateway provides a variety of information on its Web site to help you use your server. Visit the Gateway Web site at support.gateway.com

• Technical documentation and product guides

• Technical tips and support

• Updated hardware drivers

• Order status

• Frequently asked questions (FAQs)

www.gateway.com

for :

T elephone sup port

You can access a wide range of services through your telephone, including customer service, technical support, and information services. For more information, see “Telephone support” on

page 58.

CHAPTER 1: Checking Out Your Gateway Server

CHAPTER 2

Setting Up Your Serv er

• Setting up the hard war e

• Prot ecting f rom po wer sour ce problems

• Starting your serv er

• Setting up the operating sy stem

• Initial hardwar e set tings

CHAPTER 2: Setting Up Your Server

Set ting up the hard war e

To make sure that your working environment is safe:

• Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back of

the server for cabling and air circulation.

• Use the instructions on your server’s setup poster to set up your hardware.

Caution

Your server comes with 3-wire ACpower cords fitted with the correct plug style for your region. If this plug does not match the connector on your surge protector, UP S, or wal l o u tle t, do no t attem pt to m od if y the pl ug i n any way. Use a surge protector, UPS, or wall outlet that is appropriate for the supplied ACpower cords.

• Use a grounded (three-prong) surge protector. A surge protector helps protect against AC

power fluctuations. For additional protection from power outages, we recommend that you use an uninterruptible power supply (UPS).

• Avoid subjecting your server to extreme temperature changes. Do not expose your server

to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

• Keep your server and magnetic media away from equipment that generates magnetic

fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference.

Important

Keep the server boxes and packing material in case you need to ship the server.

Prot ecting f rom pow er source pr oblems

Surge protectors, line conditioners, and uninterruptible power supplies can help protect your server against power source problems.

Surge protectors

Caution

High voltages can enter your server through the power cord and the modem and network connections. Protect your server by using a surge protector. If you have a modem, use a surge protector that has the appropriate type of modem jack. During an electrical storm, unplug the surge protector and the modem and network cables.

During a power surge, the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage. Protect your server and peripheral devices b y c onnecting them t o a surge pr ot ec t or, which absorbs voltage surge s and prevents them from reaching your server.

When you purchase a surge protector:

• Make sure that the surge protector meets the appropriate product safety certification for

your locati on, such as Und erwriters La boratories (UL) .

• Check the maximum amount of voltage the protector allows to pass through the line. The

lower the voltag e, the better the p rotection for your server.

• Check the energy absorption (dissipation) rating. The higher the energy absorption rating,

the better the p rotection for your server.

Line conditioners

A line conditioner protects your server from the small fluctuations in voltage from an electrical supply. Most s erv ers can handle this var iation, called line noise, without problems. How ever, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

Some surge protectors and uninterruptible power supplies include simple line-conditioning capabilities.

Uninterruptible power supplies

Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure . A UPS us e s a batt ery to k eep y our server r unning temporar ily dur ing a power f ailur e and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. To buy a UPS, visit www.gateway.com

Starting y our server

Before you start your server for the first time:

• Make sure that the server and monitor are plugged into a power outlet or surge protector

and that the surge protector (if you are using one) is turned on.

Caution

When you connect peripheral devices to the server, make sure that your

server and devices are turned off and the power cords are unplugged.

Important

At least two power supplies must be connected to AC power for the server to function. All three power supplies must be connected to AC power for redundancy.

www.gateway.com

• Make sure that al l ca bles are co nne cted securely to the co rrect port s a nd ja cks on the back

of the server.

To start the server:

1 Turn on any peripheral devices connected to the server. 2 Press the powe r b utto n (1) . Th e Powe r L ED (2 ) li gh ts.

If nothing happens when you press the power button:

• Make sure that the power cable(s) is plugged in securely and that your surge protector

(if you are using one) is plugged in and turned on.

• Make s ure tha t t he m on ito r i s co nn ecte d to the ser ver, pl ug ge d in to th e p owe r o utl et

or surge protec tor, and turned on. You may also need to adjust t he monitor’ s brightnes s and contrast controls.

• If you cannot find the cause of the power loss, contact Gateway Customer Care. For

more informat ion, see “Gettin g Help” on pa ge 9 .

3 The first time you turn on the server, any pre-installed operating system may begin asking

you for configuration settings. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.

Understanding the po wer-on self -te st

When you turn on your server, the power-on self-test (POST) routine checks the server memory and components. If POST finds any problems, the server displays error messages and issues audible beeps. Write down any error messages that you see, then see “Error messa ges” on page59 and “Bee p codes” on page 64 for troubleshooting information.

CHAPTER 2: Setting Up Your Server

T urning of f y our serv er

Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure.

To turn off the server:

Caution

The power button on the server does not turn off server ACpower. To remove AC pow er from the se rve r, you m ust unp lu g the AC powe r c ord s fro m th e wall outlet or power source. The power cords are considered the disconnect device to th e m ai n ( AC ) po w e r.

1 Use the instructions in the operating system’s documentation or online help to shut down

the operating system. Whenev er pos sible , y ou should use the operating sy st em’s shut down procedure instead of pressing the power button.

2 If your server did not turn off automatically, press the power button.

- OR Press the reset bu tton to re set t he ser ver.

Set ting up the operating s yst em

If you ordered your server with the operating system already installed by Gateway, in most cases it is completely installed and the basic settings are already configured. The Windows Small Business Server operating system may require additional installation, depending on the version you ordered. See your operating system’s documentation for instructions on completing the installation or configuring advanced settings for your specific network.

If you are installing an operating system because it was not already installed by Gateway, see the appropriate installation guide for instructions.

Initial hard ware s ettings

Your server comes from the manufacturer with the correct initial hardware settings to operate your server as configured. However, at some point you might want to change settings to reflect a tasking change, a change in security requirements, or the addition of new resources to your server.

You can change general hardware settings by using the BIOS Setup utility. For information on the BIOS Setup utility, see “Using the BIOS Setup Utility” on page 51. For information on BIOS settings, see “BIOS Settings” on page83.

CHAPTER 3

Maintaining Y our Server

• Caring f or your s erver

• Preparing for s yst em recov ery

• Sy stem administration

• Identifying y our server

• Updating the baseboar d management controller

firmware

• Using your Server Companion DVD

CHAPTER 3: Maintaining Your Server

Caring f or y our server

To extend the life of your server:

• Be careful not to bump or drop your server.

• When transporting your server, we recommend that you put it in the original packaging

materials.

• Keep your server and magnetic media away from equipment that generates magnetic

fields, such as unshielded speakers.

• Avoid subjecting your server to extreme temperatures. Do not expose your server to

heating ducts or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

• Keep al l l iqu id s away fro m yo ur s er ver. Whe n sp ill ed on to se rver co mp one nt s, a lm ost any

liquid can result in extremely expensive repairs that are not covered under your warranty.

• Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms

and can cause the server to overheat.

Cleaning y our serv er

Keeping your server clean and the vents free from dust helps keep your server performing at its best. Your server cleaning kit could include:

• A soft, lint-free cloth

• Glass cleaner

• An aerosol can of air with a narrow, straw-like extension

• Isopropyl alcohol

• Cotton swabs

• A tape drive cleaning cartridge (if a tape drive is installed)

• A CD drive cleaning kit

Cleaning tips

Warning

When you shut down your server, the power turns off, but some electrical current still flow s through your server. To avoid possible injury fro m elec t rical sh oc k, unplug the power cords and all other cables connected to the server.

• Always turn off your server and other peripheral devices before cleaning any components.

• Use a damp, lint-free cloth to clean your server and other parts of your server system. Do

not use abrasive or solvent cleaners because they can damage the finish on components.

• Keep the cooling vents free of dust. With your server turned off and unplugged, brush the

dust away from the vents with a damp cloth, but be careful not to drip any water into the vents.

Cleaning the k e yboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard does not work after it dries, you may need to replaceit. Keyboard damage resulting from spilled liquids is not covered by your warranty.

www.gateway.com

Cleaning the scre en

Caution

The computer screen is made of specia lly coated glass and can be scratched or

damaged by abrasive or ammonia-based glass cleaners.

If your computer screen is an LCD display, use only a damp, soft cloth to clean it. Never spray water d ire ctly on to the scree n.

- OR If your computer screen is not a flat panel display, use a soft cloth dampened with glass cleaner

to clean the screen. Never spray cleaner directly onto the screen.

Preparing f or s yst em reco very

If you have a diskette drive installed, you can create startup diskettes to help you recover. Startup diskettes are diskettes that let you start the server and attempt to fix the problem. See your operating system’s documentation or online help for instructions on creating startup diskettes. If your system files become corrupted, you can use the diskettes you created to start your server.

If you have an optical drive, you can also create a bootable CD or DVD to help you recover. In addition, you can also use a bootable Disk -on-ke y in any of the server’s USB ports. You r server’s BIOS must be set up to poll the optical drive and USB ports for bootable files.

Some operating systems also l e t you crea te an emergency r e pa ir diskette, CD, DVD , or disk-on-key to back up critical operating system files. See your operating system’s documentation or online help for instructions on creating and using an emergency repair discs.

Recor ding the BIO S configur ation

To help keep track of your custom changes to BIOS settings and to prepare for system recovery, you should record your BIOS configuration after you have your server set up and working. You should also record your BIOS configuration whenever you upgrade or add new hardware to your server.

To record your BIOS configuration:

1 Print the appendix for “BIOS Settings” on page83. 2 Restart your server, then press F2 at any time after you see the LEDs on your keyboard

flash or turn off. The BIOS Setup utility opens.

3 Record the BIOS settings on your printout.

S yst em administr ation

Gatew a y Sy stems Manager

Gateway Systems Manager (GSM) lets you manage multiple computers on a Windows network from a single window, then implement commands and policies across the network with a single action. With Gateway Systems Manager, you can run system management tasks which are triggered by certain events or conditions.

For more informa tion, refer to the Gateway Baseboard Management Controller (BMC) User Guide at support.gateway.com information in the p rogram’s online help .

(by selecting this server from the list). You can also find additional

Server sec urity

CHAPTER 3: Maintaining Your Server

Locking the server

To lock the server:

1 Remove the bez el lock k e y s f r om the inside of the bezel, t hen snap on the bezel. T he handles

must be installed for the bezel to snap on.

2 Insert the key into the lock and rotate it ¼ turn clockwise. To unlock it, rotate the key ¼

turn counter-clockwise.

Using BIOS secur ity passw ords

To prevent unauthorized use of the server, you can set server startup passwords. Set an administrator password to prevent unauthorized access to the BIOS Setup utility.

To set the BIOS security passwords:

1 Restart your server, then press F2 at any time after you see the LEDs on your keyboard

flash or turn off. The BIOS Setup utility opens.

2 Select the Security menu. 3 Select Change Supervisor Password. 4 Type the password and press ENTER, then type it again and press ENTER. 5 Save your changes and close the BIOS Setup utility.

To remove a BIOS security password:

1 Restart your server, then press F2 at any time after you see the LEDs on your keyboard

flash or turn off. The BIOS Setup utility opens.

2 Select the Security menu, then select the password to remove. 3 Enter the curre nt password, then press E NTER.

Tip

Passwords can also be cleared using jumpers on the system board. For instructions, see “Resetting BIOS passwords” on page55.

4 For the new password, leave the password field blank, then press ENTER. The p asswo rd i s

removed.

Identifying y our serv er

Important

If your server has an Intel IMM module installed, the system ID LED will turn on or off when the System ID button is pressed. If no IMM Module is installed, the system ID LED will blink when the System ID button is pressed.

While you are working on a cabinet that contains several slim servers, it can be difficult to keep track of which server or servers you are currently working on. The System ID indicator is a yellow LED (front) or blue LED (back) that you can turn on to help you locate the correct server. For the System ID indicator to turn on, the server does not need to be turned on, but it does need to be plugged in.

To turn on the System ID ind icator:

1 Press the ID button on the control panel of the server. The yellow (front) and blue (back)

ID LED indicators turn on. For the location of these LEDs, see “LED information” on page 8.

2 To turn off the in di cato r, press th e Syste m ID butto n.

www.gateway.com

Updating the ba seboard man agement controller firmware

The baseboard management controller (BMC) performs several system management functions such as:

• Monitoring server components (FRU) and sensor data records (SDR) (the information

provided depends on the option selected)

• Managing non-volatile storage for the system event log and sensor data records

• Interfacing with the emergency management port to send alerts and interact with remote

management systems

• Fault resilient booting (the extent depends on the option selected)

You should update the BMC firmware when Gateway Customer Care has instructed you to update it.

To u p d at e t he B M C fi r m wa r e:

1 Down loa d th e B MC fir mware zip fi le from support.gateway.com. 2 Read the release notes for the firmware update. 3 Follow the instructions on the Web site or in the readme.txt file in the downloaded zip file

to update the firmware.

4 When th e BM C u pd ate i s c om pl ete, reb oo t yo ur s er ver.

Using y our Server C ompanion DVD

You can use your Server Compa nion D VD (SCDVD) to:

• Install hardware drivers

• Install programs

• View ser ver docu men tat ion

The Server Comp anio n D VD is a tool you can use to help maintain your server. The DVD contains:

• Computer and component documentation

• Drivers and utilities for servers running Windows 2003 Server

Vie wing doc uments

The DVD contains documents for your server and for some optional components. You can view the documents with the Acrobat® Reader® version 4.0 and above.

To v i ew d o cu m e n ts :

1 Insert the SCDVD into the DVD drive on a computer running the Windows operating system.

The Gateway Application and Driver Recovery window ope ns.

- OR If the window does not open, run the file Runmenu.exe on the DVD.

2 Click Documentation. The server document list opens. 3 Click the title of the document you want to view. The document opens.

To access files manually, open the Docs\Manuals folder on the Server Compan ion DV D.

CHAPTER 3: Maintaining Your Server

To i n s ta l l A c ro b a t R e ad e r 7:

• Click the link for Acrobat on the Documentation page.

- OR Run Docs\Reader\app21279\Setup.exe fro m t he Server Compa nion DVD.

Installing dri vers and pr ograms

Y o u can insta ll dr ivers and programs directly onto the server by using the Server Companion DVD. You can also extract drivers onto diskette from the DVD at any Windows workstation.

Important

The SCDVD’s Gateway Application and Driver Recovery utility works only in Windows operating systems.

To install drivers and programs at the server:

1 Insert the SCDVD into your server’s DVD drive. The Gateway Application and Driver Recovery

wind ow o pe ns.

- OR If the window does not open automatically, run the file Runmenu.exe on the DVD. A list of programs and drivers that you can install appears in the Drivers and Application

Recovery li st.

2 Click the program or driver you want to install, then click Install. Follow any on-screen

instructions.

To access the files m anually, open the Drivers folder on the SCDVD, then open the appropriate subfolder.

To extract drivers and programs to diskettes:

1 Insert the SCDVD into your server’s DVD drive. The Gateway Application and Driver Recovery

wind ow o pe ns.

- OR If the window does not open automatically, run the file Runmenu.exe on the DVD.

2 Click Extract Drivers. 3 Click your server model and server operating system at the right of the window, then click

Search. A list of programs and drivers with which you can create recovery disks (diskettes, CDs, DVDs, or disk-on-keys) appears in the Drivers and Application Recovery list.

4 Click the program or driver you want to extract, then click Extract. Follow any on-screen

instructions.

To access the files m anually, open the Drivers folder on the SCDVD, then open the appropriate subfolder.

www.gateway.com

Booting fr om the Serv er C ompanion D VD

By booting from the SCDVD, you can repair applications and drivers or exit to the command prompt.

Important

Although the SCDVD is bootable, it does not include network operating system files

and is not intended to restore your operating system.

To boot from the SCDVD:

1 With your server turned on, insert the SCDVD into the DVD drive. 2 Restart your server. A message appear s asking you to select an op tion. 3 Press any key to boot from the DVD. The Gateway Options Main Menu appears. 4 Follow any on-screen instructions.

You can use the options in this menu to reformat your hard drive, create mass-storage driver disks, or reload selected applications.

CHAPTER 3: Maintaining Your Server

CHAPTER 4

Installing Components

• Preparing to install components

• Prev enting static electric ity discharge

• Opening the server case

• Closing the server case

• Installing and remov ing driv es

• Installing memory

• Installing and remov ing PCI e xpansion cards

• Replacing system fans

• Replacing or adding a p roces sor

• Replacing a po wer supply module

• Replacing t he pow er distribution module

• Replacing t he hot-s wap bac kplane

• Replacing the CMOS battery

• Replacing t he control panel

• Replac ing t he s yst em boar d

CHAPTER 4: Installing Components

Preparing t o install components

Selecting a place to work

Work on your server in an area that:

• Is clean (avoid dusty areas).

• Is a low-static environment (avoid carpeted areas).

• Has a stable surface on which to set your server.

• Has enough room to place all of your server parts.

• Is near a grounded outlet so you can test your server after installation.

• Is near a telephone (in case you need help from Gateway Customer Care). The telephone

must be directly connected to a telephone jack and cannot be connected to your server.

Gathering t he tools y ou need

Tip

Blue latches, thumbscrews, or connectors indicate tool-less components.

Green latches and connectors indicate hot-swappable components.

Some tools and supplies that you may need to work on your server are:

• A note bo ok to t ake n otes

• A Phillips screwdriver

• A small flat-blade screwdriver

• Small containers to store various types of screws

• A grounding wrist strap (available at most electronic stores)

Getting Help

If you hav e questions about perf or ming an y of the s e procedure s, contac t Gat ewa y Customer Care . For m ore in form ati on , se e “Getting Help” on page 9.

Pre v enting static electric ity dischar ge

Warning

To avoid exposure to dangerous electrical voltages and moving parts, turn off your server and unplug the power cords and modem cable before opening the server case.

The components inside your server are extremely sensitive to static electricity, also known as electrosta tic di scharge (ESD) .

Caution

ESD can permanently damage electrostatic discharge-sensitive components in the server. Prevent ESD damage by following ESD guidelines every time you open the server case.

Before working with server components, follow these guidelines:

• Turn off the server, then unplug the power cords and all other cables.

Important

If you are replacing a hot-swappable system fan, you do not need to turn

off the server or unplug the power cord(s) and other cables.

• Press the power button to drain any residual power from the server.

• Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare

metal part of the server. You can also touch a bare metal surface on the back of the server with your fing er.

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