Gateway E-9722R User Manual 2

E-9722R Server

USERGUIDE

®

Contents

Chapter 1: Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . 1

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Hot-swap backplanes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

SATA II/SAS backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 2: Setting Up Your Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Initial hardware settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Chapter 3: Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Gateway Systems Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Identifying your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Updating the baseboard management controller firmware . . . . . . . . . . . . . . . . . 19

Using your Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Viewing documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Installing drivers and programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Booting from the Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . 21

Chapter 4: Installing Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

i

Contents

Installing and removing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Removing and installing an optical drive . . . . . . . . . . . . . . . . . . . . . . . . . 28

Removing and installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Filling empty drive bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Installing and removing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Removing and installing the PCI riser assembly, a riser, or a PCI card . . 34

Replacing system fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Replacing or adding a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Replacing a power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Replacing the power distribution module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Replacing the hot-swap backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Installing and removing an optional mezzanine board . . . . . . . . . . . . . . . . . . . . 47

Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Replacing the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Chapter 5: Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Updating and recovering the BMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Updating the BMC firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Recovering the BMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Chapter 6: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Diagnostic LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

ii

www.gateway.com

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Appendix A: Server Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Connector pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Appendix B: BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Appendix C: Legal Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

iii

Contents

iv

CHAPTER 1

Checking Out Your Gateway Server

• Front

• Back

• Back

• Interior

• System board

• Hot-swap backplanes

• Getting Help

1

Front

CHAPTER 1: Checking Out Your Gateway Server

Hard drives (as many as 12)

Hard drive
tray LEDs

Optical drive

SMIL module
bay (optional) Control panel

Control panel

VGA port

USB ports (2)

Power button

ID button

Power LED

ID LED

NIC status
LED

System fault LED

Reset button

NMI button

2

Back

www.gateway.com

PS/2 Keyboard

USB ports (2)

port

PS/2 Mouse
port

Serial port

VGA port

Server management
port

NIC ports (4)

ID LED

Power supply

AC power connector

3

Interior

CHAPTER 1: Checking Out Your Gateway Server

1

2

3

4

5

6

7

8

9

10

# Feature # Feature

1 System board 6 Front panel

2Fan duct 7Front panel VGA connector

3 System fans 8 SMIL module (optional)

4 SATA II/SAS backplane 9 Slimline DVD/CD-RW combo drive or

5 Hard drive bays 10 Riser card assembly

DVD-RW drive

4

System board

Connectors

www.gateway.com

# Feature # Feature

1 PCI-X/PCI-E expansion slot (J41) 19 DIMM socket group for processor 0 (J24, J125,

2 PCI-E expansion slot (J35) 20 Processor 0 (CPU0) socket

3 DIMM socket group for processor 1 (J33, J32,

J31, J30)

4 ID LED (CR10) 22 IPMB connector (J43)

5 Dual NIC 2 and 3 connector (RJ-45) (J26) 23 SMIL connector (J37)

6 Dual NIC 0 and 1 connector (RJ-45) (J23) 24 Front panel connector (J45)

7 Server management port (RJ-45) (J21) 25 Front panel VGA connector (J46)

8VGA port (J17) 26I

21 IDE connector (J36)

J27, J28)

2

C (SMBus) signal connector (J44)

5

CHAPTER 1: Checking Out Your Gateway Server

# Feature # Feature

9 Serial port (J12) 27 Main power connector (J48)

10 PS/2 keyboard and mouse ports (J10) 28 Internal USB port for USB floppy (J59)

11 Rear dual USB Port (J6) 29 Power supply I2C connector (J55)

12 DIMM socket group for processor 3 (J14, J15,

J16, J18)

13 Processor 3 (CPU3) socket 31 Floppy connector (J40)

14 Processor 1 (CPU1) socket 32 Battery (B1)

15 Processor power connector (J1) 33 PCI-E mezzanine board connector (J38)

16 Fan tach connector (J2) 34 PCI-X mezzanine board connector (J49)

17 DIMM socket group for processor 2 (J5, J17, J8,

J9)

18 Processor 2 (CPU2) socket 36 Chassis intrusion connector (J58)

30 System configuration jumper (J56)

35 Front panel USB connector (J53)

6

Hot-swap backplanes

SATA II/SAS backplane

www.gateway.com

# Feature # Feature

1 SATA II/SAS hard drive connector 0 10 SATA II/SAS hard drive connector 9

2 SATA II/SAS hard drive connector 1 11 SATA II/SAS hard drive connector 10

3 SATA II/SAS hard drive connector 2 12 SATA II/SAS hard drive connector 11

2

4 SATA II/SAS hard drive connector 3 13 I

5 SATA II/SAS hard drive connector 4 14 Backplane SATA II/SAS connector

6 SATA II/SAS hard drive connector 5 15 3rd party connector

7 SATA II/SAS hard drive connector 6 16 1X4 pin hard drive power connector

8 SATA II/SAS hard drive connector 7 17 2x3 pin hard drive power connector

9 SATA II/SAS hard drive connector 8

C (SMBus) signal connector

7

LED information

See the following table for a description of this server’s LEDs and the information they provide:

LED Name Function Location Color Description

CHAPTER 1: Checking Out Your Gateway Server

ID Aid in server

System Fault Visible fault

Hard drive tray
LEDs

NIC status LEDs Identify NIC states Control panel and

identification

warning

Indicate drive
status and activity

Control panel and
back of system
board

Control panel Red Off = System normal

On each ha rd drive
tray

back I/O panel
RJ-45 connectors

Yellow
(front)
Blue (back)

Blue or red Blue (On) - Hard drive present

Blue (front)

Green/
Orange
(back)

On = Server identification
enabled

Blinking = Non-critical system
fault
On = Critical system fault
(system needs to be shut down
and serviced)

Blue (Blinking) - Hard drive
activity
Red (On) - Hard drive fault
Red (Blinking) - Hard drive
rebuilding
Off - No hard drive access

Blue (On) - Link
Blue (Blink) - Activity
Off - No link

LED 1 Green (On) - NIC linked
LED 1 Green (Blinking) - NIC
1 Gbps activity
LED 1 (Off) - No link
LED 2 Orange (On) Link speed
1Gbps
LED 2 Green (On) - Link at
100 Mbps
LED 2 Green (Off) - Link at
10 Mbps

8

Power LED Identify the power

state of the system

AC power LED Identify power

supply fault

Control panel Blue Off = Power is off

Power supply
module

Green or
Orange

Blinking = Power saving state
(S1, S3, or S4)
On = Power is on

Green (On) - Power supply good
and receiving power
Orange (On) - Power supply
critical event causing shutdown
Orange (Blinking) - Close to
protection threshold or over
within 15 seconds
Off - Power supply not receiving
power

Getting Help

In addition to your operating system’s documentation, you can use the following information

resources to help you use your server.

Server Companion DVD

Use the Server Companion DVD to access file utilities, Windows Server 2003 drivers, and

documentation for your server and its components. For instructions, see Using Your Server

Companion DVD.

Gateway Web site

Gateway provides a variety of information on its Web site to help you use your server.

Visit the Gateway Web site at support.gateway.com

• Technical documentation and product guides

• Technical tips and support

• Updated hardware drivers

• Order status

• Frequently asked questions (FAQs)

www.gateway.com

for:

Telephone support

You can access a wide range of services through your telephone, including customer service,

technical support, and information services. For more information, see “Telephone support” on

page 62.

9

CHAPTER 1: Checking Out Your Gateway Server

10

CHAPTER 2

Setting Up Your Server

• Setting up the hardware

• Protecting from power source problems

• Starting your server

• Setting up the operating system

• Initial hardware settings

11

CHAPTER 2: Setting Up Your Server

Setting up the hardware

To make sure that your working environment is safe:

• Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back of

the server for cabling and air circulation.

• Use the instructions on your server’s setup poster to set up your hardware.

Caution

Your server comes with 3-wire AC power cords fitted with the correct plug
style for your region. If this plug does not match the connector on your surge
protector, UPS, or wall outlet, do not attempt to modify the plug in any way. Use
a surge protector, UPS, or wall outlet that is appropriate for the supplied AC power
cords.

• Use a grounded (three-prong) surge protector. A surge protector helps protect against AC

power fluctuations. For additional protection from power outages, we recommend that you
use an uninterruptible power supply (UPS).

• Avoid subjecting your server to extreme temperature changes. Do not expose your server

to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by
extreme temperatures is not covered by your warranty. As a general rule, your server is
safest at temperatures that are comfortable for you.

• Keep your server and magnetic media away from equipment that generates magnetic

fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both
diskettes and hard drives. Even a telephone placed too close to the server may cause
interference.

Important

Keep the server boxes and packing material in case you need to ship the
server.

Protecting from power source problems

Surge protectors, line conditioners, and uninterruptible power supplies can help protect your
server against power source problems.

Surge protectors

Caution

High voltages can enter your server through the power cord and the modem and
network connections. Protect your server by using a surge protector. If you have a modem,
use a surge protector that has the appropriate type of modem jack. During an electrical
storm, unplug the surge protector and the modem and network cables.

During a power surge, the voltage level of electricity coming into your server can increase to
far above normal levels and cause data loss or server damage. Protect your server and peripheral
devices by connecting them to a surge protector, which absorbs voltage surges and prevents
them from reaching your server.

When you purchase a surge protector:

• Make sure that the surge protector meets the appropriate product safety certification for

your location, such as Underwriters Laboratories (UL).

• Check the maximum amount of voltage the protector allows to pass through the line. The

lower the voltage, the better the protection for your server.

• Check the energy absorption (dissipation) rating. The higher the energy absorption rating,

the better the protection for your server.

12

Line conditioners

A line conditioner protects your server from the small fluctuations in voltage from an electrical
supply. Most servers can handle this variation, called line noise, without problems. However, some
electrical sources include more line noise than normal. Line noise can also be a problem if your
server is located near, or shares a circuit with, a device that causes electromagnetic interference,
such as a television or a motor.

Some surge protectors and uninterruptible power supplies include simple line-conditioning
capabilities.

Uninterruptible power supplies

Use an uninterruptible power supply (UPS) to protect your server from data loss during a total
power failure. A UPS uses a battery to keep your server running temporarily during a power
failure and lets you save your work and shut down your server. You cannot run your server for
an extended period of time while using only the UPS. To buy a UPS, visit accessories.gateway.com

Starting your server

Before you start your server for the first time:

• Make sure that the server and monitor are plugged into a power outlet or surge protector

and that the surge protector (if you are using one) is turned on.

Caution

When you connect peripheral devices to the server, make sure that your

server and devices are turned off and the power cords are unplugged.

Important

At least two power supplies must be connected to AC power for the server
to function. All three power supplies must be connected to AC power for
redundancy.

www.gateway.com

.

• Make sure that all cables are connected securely to the correct ports and jacks on the back

of the server.

To start the server:

1 Turn on any peripheral devices connected to the server.
2 Press the power button (1). The Power LED (2) lights.

If nothing happens when you press the power button:

• Make sure that the power cable(s) is plugged in securely and that your surge protector

(if you are using one) is plugged in and turned on.

• Make sure that the monitor is connected to the server, plugged into the power outlet

or surge protector, and turned on. You may also need to adjust the monitor’s brightness
and contrast controls.

• If you cannot find the cause of the power loss, contact Gateway Customer Care. For

more information, see “Getting Help” on page 9.

3 The first time you turn on the server, any pre-installed operating system may begin asking

you for configuration settings. See your operating system’s documentation for instructions
on configuring advanced settings for your specific network.

Understanding the power-on self-test

When you turn on your server, the power-on self-test (POST) routine checks the server memory
and components. If POST finds any problems, the server displays error messages and issues
audible beeps. Write down any error messages that you see, then see “Error messages” on

page 63 and “Beep codes” on page 67 for troubleshooting information.

13

CHAPTER 2: Setting Up Your Server

Turning off your server

Every time you turn off your server, first shut down the operating system. You may lose data
if you do not follow the correct procedure.

To turn off the server:

Caution

The power button on the server does not turn off server AC power. To
remove AC power from the server, you must unplug the AC power cords from the
wall outlet or power source. The power cords are considered the disconnect device
to the main (AC) power.

1 See the operating system’s documentation or online help for instructions on shutting down

the operating system. Whenever possible, you should use the operating system’s shut
down procedure instead of pressing the power button.

2 If your server did not turn off automatically, press the power button.

- OR ­Press the reset button to reset the server.

Setting up the operating system

If you ordered your server with the operating system already installed by Gateway, in most cases
it is completely installed and the basic settings are already configured. The Windows Small
Business Server operating system may require additional installation, depending on the version
you ordered. See your operating system’s documentation for instructions on completing the
installation or configuring advanced settings for your specific network.

If you are installing an operating system because it was not already installed by Gateway, see
the appropriate installation guide for instructions.

Initial hardware settings

Your server comes from the manufacturer with the correct initial hardware settings to operate
your server as configured. However, at some point you might want to change settings to reflect
a tasking change, a change in security requirements, or the addition of new resources to your
server.

You can change general hardware settings by using the BIOS Setup utility. For information on
the BIOS Setup utility, see “Using the BIOS Setup Utility” on page 53. For information on BIOS
settings, see “BIOS Settings” on page 87.

14

CHAPTER 3

Maintaining Your Server

• Caring for your server

• Preparing for system recovery

• System administration

• Identifying your server

• Updating the baseboard management controller

firmware

• Using your Server Companion DVD

15

CHAPTER 3: Maintaining Your Server

Caring for your server

To extend the life of your server:

• Be careful not to bump or drop your server.

• When transporting your server, we recommend that you put it in the original packaging

materials.

• Keep your server and magnetic media away from equipment that generates magnetic

fields, such as unshielded speakers.

• Avoid subjecting your server to extreme temperatures. Do not expose your server to

heating ducts or other heat-generating objects. Damage caused by extreme temperatures
is not covered by your warranty. As a general rule, your server is safest at temperatures
that are comfortable for you.

• Keep all liquids away from your server. When spilled onto server components, almost any

liquid can result in extremely expensive repairs that are not covered under your warranty.

• Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms

and can cause the server to overheat.

Cleaning your server

Keeping your server clean and the vents free from dust helps keep your server performing at
its best. Your server cleaning kit could include:

• A soft, lint-free cloth

• Glass cleaner

• An aerosol can of air with a narrow, straw-like extension

• Isopropyl alcohol

• Cotton swabs

• A tape drive cleaning cartridge (if a tape drive is installed)

• A CD drive cleaning kit

Cleaning tips

War ning

When you shut down your server, the power turns off, but some electrical
current still flows through your server. To avoid possible injury from electrical shock,
unplug the power cords and all other cables connected to the server.

• Always turn off your server and other peripheral devices before cleaning any components.

• Use a damp, lint-free cloth to clean your server and other parts of your server system. Do

not use abrasive or solvent cleaners because they can damage the finish on components.

• Keep the cooling vents free of dust. With your server turned off and unplugged, brush the

dust away from the vents with a damp cloth, but be careful not to drip any water into
the vents.

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow,
straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to
let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard
does not work after it dries, you may need to replace it. Keyboard damage resulting from spilled
liquids is not covered by your warranty.

16

www.gateway.com

Cleaning the screen

Caution

The computer screen is made of specially coated glass and can be scratched or

damaged by abrasive or ammonia-based glass cleaners.

If your computer screen is an LCD display, use only a damp, soft cloth to clean it. Never spray
water directly onto the screen.

- OR ­If your computer screen is not a flat panel display, use a soft cloth dampened with glass cleaner

to clean the screen. Never spray cleaner directly onto the screen.

Preparing for system recovery

If you have a diskette drive installed, you can create startup diskettes to help you recover. Startup
diskettes are diskettes that let you start the server and attempt to fix the problem. See your
operating system’s documentation or online help for instructions on creating startup diskettes.
If your system files become corrupted, you can use the diskettes you created to start your server.

If you have an optical drive, you can also create a bootable CD or DVD to help you recover. In
addition, you can also use a bootable Disk-on-key in any of the server’s USB ports. Your server’s
BIOS must be set up to poll the optical drive and USB ports for bootable files.

Some operating systems also let you create an emergency repair diskette, CD, DVD, or Disk-on-key
to back up critical operating system files. See your operating system’s documentation or online
help for instructions on creating and using an emergency repair discs.

Recording the BIOS configuration

To help keep track of your custom changes to BIOS settings and to prepare for system recovery,
you should record your BIOS configuration after you have your server set up and working. You
should also record your BIOS configuration whenever you upgrade or add new hardware to your
server.

To record your BIOS configuration:

1 Print the appendix for “BIOS Settings” on page 87.
2 Restart your server, then press F2 when the Gateway logo screen appears during startup.

The BIOS Setup utility opens.

3 Record the BIOS settings on your printout.

System administration

Gateway Systems Manager

Gateway Systems Manager (GSM) lets you manage multiple computers on a Windows network
from a single window, then implement commands and policies across the network with a single
action. With Gateway Systems Manager, you can run system management tasks which are
triggered by certain events or conditions.

For more information, refer to the Gateway Baseboard Management Controller (BMC) User Guide
at support.gateway.com
information in the program’s online help.

(by selecting this server from the list). You can also find additional

17

Server security

CHAPTER 3: Maintaining Your Server

Locking the server

To lock the server:

1 Remove the bezel lock keys from the inside of the bezel, then snap on the bezel. The handles

must be installed for the bezel to snap on.

2 Insert the key into the lock and rotate it ¼ turn clockwise. To unlock it, rotate the key ¼

turn counter-clockwise.

Using BIOS security passwords

To prevent unauthorized use of the server, you can set server startup passwords. Set an
administrator password to prevent unauthorized access to the BIOS Setup utility.

To set the BIOS security passwords:

1 Restart your server, then press F2 when the Gateway logo screen appears during startup.

The BIOS Setup utility opens.

2 Select the Security menu.
3 Select Change Supervisor Password.
4 Type the password and press ENTER, then type it again and press ENTER.
5 Save your changes and close the BIOS Setup utility.

To remove a BIOS security password:

1 Restart your server, then press F2 when the Gateway logo screen appears during startup.

The BIOS Setup utility opens.

2 Select the Security menu, then select the password to remove.
3 Enter the current password, then press ENTER.

Tip

Passwords can also be cleared using jumpers on the system board. For
instructions, see “Resetting BIOS passwords” on page 57.

4 For the new password, leave the password field blank, then press ENTER. The password is

removed.

18

www.gateway.com

Identifying your server

Important

If your server has an Intel IMM module installed, the system ID LED will turn on or
off when the System ID button is pressed. If no IMM Module is installed, the system ID
LED will blink when the System ID button is pressed.

While you are working on a cabinet that contains several slim servers, it can be difficult to keep
track of which server or servers you are currently working on. The System ID indicator is a yellow
LED (front) or blue LED (back) that you can turn on to help you locate the correct server. For the
System ID indicator to turn on, the server does not need to be turned on, but it does need to
be plugged in.

To turn on the System ID indicator:

1 Press the ID button on the control panel of the server. The yellow (front) and blue (back)

ID LED indicators turn on. For the location of these LEDs, see “LED information” on page 8.

2 To turn off the indicator, press the System ID button.

Updating the baseboard management controller firmware

The baseboard management controller (BMC) performs several system management functions
such as:

• Monitoring server components (FRU) and sensor data records (SDR) (the information

provided depends on the option selected)

• Managing non-volatile storage for the system event log and sensor data records

• Interfacing with the emergency management port to send alerts and interact with remote

management systems

• Fault resilient booting (the extent depends on the option selected)

You should update the BMC firmware when Gateway Customer Care has instructed you to update
it.

To update the BMC firmware:

1 Download the BMC firmware zip file from support.gateway.com.
2 Read the release notes for the firmware update.
3 Follow the instructions on the Web site or in the readme.txt file in the downloaded zip file

to update the firmware.

4 When the BMC update is complete, reboot your server.

19

CHAPTER 3: Maintaining Your Server

Using your Server Companion DVD

You can use your Server Companion DVD (SCDVD) to:

• Install hardware drivers

• Install programs

• View server documentation

The Server Companion DVD is a tool you can use to help maintain your server. The DVD contains:

• Computer and component documentation

• Drivers and utilities for servers running Windows 2003 Server

Viewing documents

The DVD contains documents for your server and for some optional components. You can view
the documents with the Acrobat® Reader® version 4.0 and above.

To view documents:

1 Insert the SCDVD into the DVD drive on a computer running the Windows operating system.

The Gateway Application and Driver Recovery window opens.

- OR -

If the window does not open, run the file Runmenu.exe on the DVD.

2 Click Documentation. The server document list opens.
3 Click the title of the document you want to view. The document opens.

To access files manually, open the Docs\Manuals folder on the Server Companion DVD.

To install Acrobat Reader 7:

• Click the link for Acrobat on the Documentation page.

- OR -

Run Docs\Reader\app21279\Setup.exe from the Server Companion DVD.

Installing drivers and programs

You can install drivers and programs directly onto the server by using the Server Companion
DVD. You can also extract drivers onto diskette from the DVD at any Windows workstation.

Important

The SCDVD’s Gateway Application and Driver Recovery utility works only in Windows

operating systems.

To install drivers and programs at the server:

1 Insert the SCDVD into your server’s DVD drive. The Gateway Application and Driver

Recovery window opens.

- OR -

If the window does not open automatically, run the file Runmenu.exe on the DVD.

A list of programs and drivers that you can install appears in the Drivers and Application
Recovery list.

2 Click the program or driver you want to install, then click Install. Follow any on-screen

instructions.

20

To access the files manually, open the Drivers folder on the SCDVD, then open the appropriate
subfolder.

www.gateway.com

To extract drivers and programs to diskettes:

1 Insert the SCDVD into your server’s DVD drive. The Gateway Application and Driver

Recovery window opens.

- OR -

If the window does not open automatically, run the file Runmenu.exe on the DVD.

2 Click Extract Drivers.
3 Click your server model and server operation system at the right of the window, then click

Search. A list of programs and drivers with which you can create recovery disks (diskettes,
CDs, DVDs, or Disk-on-keys) appears in the Drivers and Application Recovery list.

4 Click the program or driver you want to extract, then click Extract. Follow any on-screen

instructions.

To access the files manually, open the Drivers folder on the SCDVD, then open the appropriate
subfolder.

Booting from the Server Companion DVD

By booting from the SCDVD, you can repair applications and drivers or exit to the command
prompt.

Important

Although the SCDVD is bootable, it does not include network operating system files
and is not intended to restore your operating system.

To boot from the SCDVD:

1 With your server turned on, insert the SCDVD into the DVD drive.
2 Restart your server. A message appears asking you to select an option.
3 Press any key to boot from the DVD. The Gateway Options Main Menu appears.
4 Follow any on-screen instructions.

You can use the options in this menu to reformat your hard drive, create mass-storage
driver disks, or reload selected applications.

21

CHAPTER 3: Maintaining Your Server

22

CHAPTER 4

Installing Components

• Preparing to install components

• Preventing static electricity discharge

• Opening the server case

• Closing the server case

• Installing and removing drives

• Installing memory

• Installing and removing PCI expansion cards

• Replacing system fans

• Replacing or adding a processor

• Replacing a power supply module

• Replacing the power distribution module

• Replacing the hot-swap backplane

• Replacing the CMOS battery

• Replacing the control panel

• Replacing the system board

23

CHAPTER 4: Installing Components

Preparing to install components

Selecting a place to work

Work on your server in an area that:

• Is clean (avoid dusty areas).

• Is a low-static environment (avoid carpeted areas).

• Has a stable surface on which to set your server.

• Has enough room to place all of your server parts.

• Is near a grounded outlet so you can test your server after installation.

• Is near a telephone (in case you need help from Gateway Customer Care). The telephone

must be directly connected to a telephone jack and cannot be connected to your server.

Gathering the tools you need

Tip

Blue latches, thumbscrews, or connectors indicate tool-less components.
Green latches and connectors indicate hot-swappable components.

Some tools and supplies that you may need to work on your server are:

• A notebook to take notes

• A Phillips screwdriver

• A small flat-blade screwdriver

• Small containers to store various types of screws

• A grounding wrist strap (available at most electronic stores)

Getting Help

If you have questions about performing any of these procedures, contact Gateway Customer
Care. For more information, see “Getting Help” on page 9.

Preventing static electricity discharge

War ning

To avoid exposure to dangerous electrical voltages and moving parts, turn off your

server and unplug the power cords and modem cable before opening the server case.

The components inside your server are extremely sensitive to static electricity, also known as
electrostatic discharge (ESD).

Caution

ESD can permanently damage electrostatic discharge-sensitive components in the
server. Prevent ESD damage by following ESD guidelines every time you open the server
case.

Before working with server components, follow these guidelines:

• Turn off the server, then unplug the power cords and all other cables.

Important

If you are replacing a hot-swappable system fan, you do not need to turn

off the server or unplug the power cord(s) and other cables.

• Press the power button to drain any residual power from the server.

• Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare

metal part of the server. You can also touch a bare metal surface on the back of the server
with your finger.

24