Gateway E-9722R User Manual 2

E-9722R Server

USERGUIDE

Chapter 1: Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . 1

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Hot-swap backplanes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

SATA II/SAS backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 2: Setting Up Your Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Initial hardware settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Chapter 3: Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Gateway Systems Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Identifying your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Updating the baseboard management controller firmware . . . . . . . . . . . . . . . . . 19

Using your Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Viewing documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Installing drivers and programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Booting from the Server Companion DVD . . . . . . . . . . . . . . . . . . . . . . . . . 21

Chapter 4: Installing Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Contents

Installing and removing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Removing and installing an optical drive . . . . . . . . . . . . . . . . . . . . . . . . . 28

Removing and installing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Filling empty drive bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Installing and removing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Removing and installing the PCI riser assembly, a riser, or a PCI card . . 34

Replacing system fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Replacing or adding a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Replacing a power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Replacing the power distribution module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Replacing the hot-swap backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Installing and removing an optional mezzanine board . . . . . . . . . . . . . . . . . . . . 47

Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Replacing the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Chapter 5: Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Updating and recovering the BMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Updating the BMC firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Recovering the BMC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Chapter 6: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Diagnostic LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

www.gateway.com

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Appendix A: Server Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Connector pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Appendix B: BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Appendix C: Legal Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

iii

Contents

CHAPTER 1

Checking Out Your Gateway Server

• Front

• Back

• Interior

• System board

• Hot-swap backplanes

• Getting Help

Front

CHAPTER 1: Checking Out Your Gateway Server

Hard drives (as many as 12)

Hard drive tray LEDs

Optical drive

SMIL module bay (optional) Control panel

Control panel

VGA port

USB ports (2)

Power button

ID button

Power LED

ID LED

NIC status LED

System fault LED

Reset button

NMI button

Back

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PS/2 Keyboard

USB ports (2)

port

PS/2 Mouse port

Serial port

VGA port

Server management port

NIC ports (4)

ID LED

Power supply

AC power connector

Interior

CHAPTER 1: Checking Out Your Gateway Server

# Feature # Feature

1 System board 6 Front panel

2Fan duct 7Front panel VGA connector

3 System fans 8 SMIL module (optional)

4 SATA II/SAS backplane 9 Slimline DVD/CD-RW combo drive or

5 Hard drive bays 10 Riser card assembly

DVD-RW drive

System board

Connectors

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# Feature # Feature

1 PCI-X/PCI-E expansion slot (J41) 19 DIMM socket group for processor 0 (J24, J125,

2 PCI-E expansion slot (J35) 20 Processor 0 (CPU0) socket

3 DIMM socket group for processor 1 (J33, J32,

J31, J30)

4 ID LED (CR10) 22 IPMB connector (J43)

5 Dual NIC 2 and 3 connector (RJ-45) (J26) 23 SMIL connector (J37)

6 Dual NIC 0 and 1 connector (RJ-45) (J23) 24 Front panel connector (J45)

7 Server management port (RJ-45) (J21) 25 Front panel VGA connector (J46)

8VGA port (J17) 26I

21 IDE connector (J36)

J27, J28)

C (SMBus) signal connector (J44)

CHAPTER 1: Checking Out Your Gateway Server

# Feature # Feature

9 Serial port (J12) 27 Main power connector (J48)

10 PS/2 keyboard and mouse ports (J10) 28 Internal USB port for USB floppy (J59)

11 Rear dual USB Port (J6) 29 Power supply I2C connector (J55)

12 DIMM socket group for processor 3 (J14, J15,

J16, J18)

13 Processor 3 (CPU3) socket 31 Floppy connector (J40)

14 Processor 1 (CPU1) socket 32 Battery (B1)

15 Processor power connector (J1) 33 PCI-E mezzanine board connector (J38)

16 Fan tach connector (J2) 34 PCI-X mezzanine board connector (J49)

17 DIMM socket group for processor 2 (J5, J17, J8,

J9)

18 Processor 2 (CPU2) socket 36 Chassis intrusion connector (J58)

30 System configuration jumper (J56)

35 Front panel USB connector (J53)

Hot-swap backplanes

SATA II/SAS backplane

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# Feature # Feature

1 SATA II/SAS hard drive connector 0 10 SATA II/SAS hard drive connector 9

2 SATA II/SAS hard drive connector 1 11 SATA II/SAS hard drive connector 10

3 SATA II/SAS hard drive connector 2 12 SATA II/SAS hard drive connector 11

4 SATA II/SAS hard drive connector 3 13 I

5 SATA II/SAS hard drive connector 4 14 Backplane SATA II/SAS connector

6 SATA II/SAS hard drive connector 5 15 3rd party connector

7 SATA II/SAS hard drive connector 6 16 1X4 pin hard drive power connector

8 SATA II/SAS hard drive connector 7 17 2x3 pin hard drive power connector

9 SATA II/SAS hard drive connector 8

C (SMBus) signal connector

LED information

See the following table for a description of this server’s LEDs and the information they provide:

LED Name Function Location Color Description

CHAPTER 1: Checking Out Your Gateway Server

ID Aid in server

System Fault Visible fault

Hard drive tray LEDs

NIC status LEDs Identify NIC states Control panel and

identification

warning

Indicate drive status and activity

Control panel and back of system board

Control panel Red Off = System normal

On each ha rd drive tray

back I/O panel RJ-45 connectors

Yellow (front) Blue (back)

Blue or red Blue (On) - Hard drive present

Blue (front)

Green/ Orange (back)

On = Server identification enabled

Blinking = Non-critical system fault On = Critical system fault (system needs to be shut down and serviced)

Blue (Blinking) - Hard drive activity Red (On) - Hard drive fault Red (Blinking) - Hard drive rebuilding Off - No hard drive access

Blue (On) - Link Blue (Blink) - Activity Off - No link

LED 1 Green (On) - NIC linked LED 1 Green (Blinking) - NIC 1 Gbps activity LED 1 (Off) - No link LED 2 Orange (On) Link speed 1Gbps LED 2 Green (On) - Link at 100 Mbps LED 2 Green (Off) - Link at 10 Mbps

Power LED Identify the power

state of the system

AC power LED Identify power

supply fault

Control panel Blue Off = Power is off

Power supply module

Green or Orange

Blinking = Power saving state (S1, S3, or S4) On = Power is on

Green (On) - Power supply good and receiving power Orange (On) - Power supply critical event causing shutdown Orange (Blinking) - Close to protection threshold or over within 15 seconds Off - Power supply not receiving power

Getting Help

In addition to your operating system’s documentation, you can use the following information

resources to help you use your server.

Server Companion DVD

Use the Server Companion DVD to access file utilities, Windows Server 2003 drivers, and

documentation for your server and its components. For instructions, see Using Your Server

Companion DVD.

Gateway Web site

Gateway provides a variety of information on its Web site to help you use your server.

Visit the Gateway Web site at support.gateway.com

• Technical documentation and product guides

• Technical tips and support

• Updated hardware drivers

• Order status

• Frequently asked questions (FAQs)

www.gateway.com

for:

Telephone support

You can access a wide range of services through your telephone, including customer service,

technical support, and information services. For more information, see “Telephone support” on

page 62.

CHAPTER 1: Checking Out Your Gateway Server

CHAPTER 2

Setting Up Your Server

• Setting up the hardware

• Protecting from power source problems

• Starting your server

• Setting up the operating system

• Initial hardware settings

CHAPTER 2: Setting Up Your Server

Setting up the hardware

To make sure that your working environment is safe:

• Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the back of

the server for cabling and air circulation.

• Use the instructions on your server’s setup poster to set up your hardware.

Caution

Your server comes with 3-wire AC power cords fitted with the correct plug style for your region. If this plug does not match the connector on your surge protector, UPS, or wall outlet, do not attempt to modify the plug in any way. Use a surge protector, UPS, or wall outlet that is appropriate for the supplied AC power cords.

• Use a grounded (three-prong) surge protector. A surge protector helps protect against AC

power fluctuations. For additional protection from power outages, we recommend that you use an uninterruptible power supply (UPS).

• Avoid subjecting your server to extreme temperature changes. Do not expose your server

to direct sunlight, heating ducts, or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

• Keep your server and magnetic media away from equipment that generates magnetic

fields, such as unshielded stereo speakers. Strong magnetic fields can erase data on both diskettes and hard drives. Even a telephone placed too close to the server may cause interference.

Important

Keep the server boxes and packing material in case you need to ship the server.

Protecting from power source problems

Surge protectors, line conditioners, and uninterruptible power supplies can help protect your server against power source problems.

Surge protectors

Caution

High voltages can enter your server through the power cord and the modem and network connections. Protect your server by using a surge protector. If you have a modem, use a surge protector that has the appropriate type of modem jack. During an electrical storm, unplug the surge protector and the modem and network cables.

During a power surge, the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage. Protect your server and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your server.

When you purchase a surge protector:

• Make sure that the surge protector meets the appropriate product safety certification for

your location, such as Underwriters Laboratories (UL).

• Check the maximum amount of voltage the protector allows to pass through the line. The

lower the voltage, the better the protection for your server.

• Check the energy absorption (dissipation) rating. The higher the energy absorption rating,

the better the protection for your server.

Line conditioners

A line conditioner protects your server from the small fluctuations in voltage from an electrical supply. Most servers can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if your server is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

Some surge protectors and uninterruptible power supplies include simple line-conditioning capabilities.

Uninterruptible power supplies

Use an uninterruptible power supply (UPS) to protect your server from data loss during a total power failure. A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server. You cannot run your server for an extended period of time while using only the UPS. To buy a UPS, visit accessories.gateway.com

Starting your server

Before you start your server for the first time:

• Make sure that the server and monitor are plugged into a power outlet or surge protector

and that the surge protector (if you are using one) is turned on.

Caution

When you connect peripheral devices to the server, make sure that your

server and devices are turned off and the power cords are unplugged.

Important

At least two power supplies must be connected to AC power for the server to function. All three power supplies must be connected to AC power for redundancy.

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• Make sure that all cables are connected securely to the correct ports and jacks on the back

of the server.

To start the server:

1 Turn on any peripheral devices connected to the server. 2 Press the power button (1). The Power LED (2) lights.

If nothing happens when you press the power button:

• Make sure that the power cable(s) is plugged in securely and that your surge protector

(if you are using one) is plugged in and turned on.

• Make sure that the monitor is connected to the server, plugged into the power outlet

or surge protector, and turned on. You may also need to adjust the monitor’s brightness and contrast controls.

• If you cannot find the cause of the power loss, contact Gateway Customer Care. For

more information, see “Getting Help” on page 9.

3 The first time you turn on the server, any pre-installed operating system may begin asking

you for configuration settings. See your operating system’s documentation for instructions on configuring advanced settings for your specific network.

Understanding the power-on self-test

When you turn on your server, the power-on self-test (POST) routine checks the server memory and components. If POST finds any problems, the server displays error messages and issues audible beeps. Write down any error messages that you see, then see “Error messages” on

page 63 and “Beep codes” on page 67 for troubleshooting information.

CHAPTER 2: Setting Up Your Server

Turning off your server

Every time you turn off your server, first shut down the operating system. You may lose data if you do not follow the correct procedure.

To turn off the server:

Caution

The power button on the server does not turn off server AC power. To remove AC power from the server, you must unplug the AC power cords from the wall outlet or power source. The power cords are considered the disconnect device to the main (AC) power.

1 See the operating system’s documentation or online help for instructions on shutting down

the operating system. Whenever possible, you should use the operating system’s shut down procedure instead of pressing the power button.

2 If your server did not turn off automatically, press the power button.

- OR Press the reset button to reset the server.

Setting up the operating system

If you ordered your server with the operating system already installed by Gateway, in most cases it is completely installed and the basic settings are already configured. The Windows Small Business Server operating system may require additional installation, depending on the version you ordered. See your operating system’s documentation for instructions on completing the installation or configuring advanced settings for your specific network.

If you are installing an operating system because it was not already installed by Gateway, see the appropriate installation guide for instructions.

Initial hardware settings

Your server comes from the manufacturer with the correct initial hardware settings to operate your server as configured. However, at some point you might want to change settings to reflect a tasking change, a change in security requirements, or the addition of new resources to your server.

You can change general hardware settings by using the BIOS Setup utility. For information on the BIOS Setup utility, see “Using the BIOS Setup Utility” on page 53. For information on BIOS settings, see “BIOS Settings” on page 87.

CHAPTER 3

Maintaining Your Server

• Caring for your server

• Preparing for system recovery

• System administration

• Identifying your server

• Updating the baseboard management controller

firmware

• Using your Server Companion DVD

CHAPTER 3: Maintaining Your Server

Caring for your server

To extend the life of your server:

• Be careful not to bump or drop your server.

• When transporting your server, we recommend that you put it in the original packaging

materials.

• Keep your server and magnetic media away from equipment that generates magnetic

fields, such as unshielded speakers.

• Avoid subjecting your server to extreme temperatures. Do not expose your server to

heating ducts or other heat-generating objects. Damage caused by extreme temperatures is not covered by your warranty. As a general rule, your server is safest at temperatures that are comfortable for you.

• Keep all liquids away from your server. When spilled onto server components, almost any

liquid can result in extremely expensive repairs that are not covered under your warranty.

• Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms

and can cause the server to overheat.

Cleaning your server

Keeping your server clean and the vents free from dust helps keep your server performing at its best. Your server cleaning kit could include:

• A soft, lint-free cloth

• Glass cleaner

• An aerosol can of air with a narrow, straw-like extension

• Isopropyl alcohol

• Cotton swabs

• A tape drive cleaning cartridge (if a tape drive is installed)

• A CD drive cleaning kit

Cleaning tips

War ning

When you shut down your server, the power turns off, but some electrical current still flows through your server. To avoid possible injury from electrical shock, unplug the power cords and all other cables connected to the server.

• Always turn off your server and other peripheral devices before cleaning any components.

• Use a damp, lint-free cloth to clean your server and other parts of your server system. Do

not use abrasive or solvent cleaners because they can damage the finish on components.

• Keep the cooling vents free of dust. With your server turned off and unplugged, brush the

dust away from the vents with a damp cloth, but be careful not to drip any water into the vents.

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your server and turn the keyboard upside down to let the liquid drain. Let the keyboard dry completely before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. Keyboard damage resulting from spilled liquids is not covered by your warranty.

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Cleaning the screen

Caution

The computer screen is made of specially coated glass and can be scratched or

damaged by abrasive or ammonia-based glass cleaners.

If your computer screen is an LCD display, use only a damp, soft cloth to clean it. Never spray water directly onto the screen.

- OR If your computer screen is not a flat panel display, use a soft cloth dampened with glass cleaner

to clean the screen. Never spray cleaner directly onto the screen.

Preparing for system recovery

If you have a diskette drive installed, you can create startup diskettes to help you recover. Startup diskettes are diskettes that let you start the server and attempt to fix the problem. See your operating system’s documentation or online help for instructions on creating startup diskettes. If your system files become corrupted, you can use the diskettes you created to start your server.

If you have an optical drive, you can also create a bootable CD or DVD to help you recover. In addition, you can also use a bootable Disk-on-key in any of the server’s USB ports. Your server’s BIOS must be set up to poll the optical drive and USB ports for bootable files.

Some operating systems also let you create an emergency repair diskette, CD, DVD, or Disk-on-key to back up critical operating system files. See your operating system’s documentation or online help for instructions on creating and using an emergency repair discs.

Recording the BIOS configuration

To help keep track of your custom changes to BIOS settings and to prepare for system recovery, you should record your BIOS configuration after you have your server set up and working. You should also record your BIOS configuration whenever you upgrade or add new hardware to your server.

To record your BIOS configuration:

1 Print the appendix for “BIOS Settings” on page 87. 2 Restart your server, then press F2 when the Gateway logo screen appears during startup.

The BIOS Setup utility opens.

3 Record the BIOS settings on your printout.

System administration

Gateway Systems Manager

Gateway Systems Manager (GSM) lets you manage multiple computers on a Windows network from a single window, then implement commands and policies across the network with a single action. With Gateway Systems Manager, you can run system management tasks which are triggered by certain events or conditions.

For more information, refer to the Gateway Baseboard Management Controller (BMC) User Guide at support.gateway.com information in the program’s online help.

(by selecting this server from the list). You can also find additional

Server security

CHAPTER 3: Maintaining Your Server

Locking the server

To lock the server:

1 Remove the bezel lock keys from the inside of the bezel, then snap on the bezel. The handles

must be installed for the bezel to snap on.

2 Insert the key into the lock and rotate it ¼ turn clockwise. To unlock it, rotate the key ¼

turn counter-clockwise.

Using BIOS security passwords

To prevent unauthorized use of the server, you can set server startup passwords. Set an administrator password to prevent unauthorized access to the BIOS Setup utility.

To set the BIOS security passwords:

1 Restart your server, then press F2 when the Gateway logo screen appears during startup.

The BIOS Setup utility opens.

2 Select the Security menu. 3 Select Change Supervisor Password. 4 Type the password and press ENTER, then type it again and press ENTER. 5 Save your changes and close the BIOS Setup utility.

To remove a BIOS security password:

1 Restart your server, then press F2 when the Gateway logo screen appears during startup.

The BIOS Setup utility opens.

2 Select the Security menu, then select the password to remove. 3 Enter the current password, then press ENTER.

Tip

Passwords can also be cleared using jumpers on the system board. For instructions, see “Resetting BIOS passwords” on page 57.

4 For the new password, leave the password field blank, then press ENTER. The password is

removed.

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Identifying your server

Important

If your server has an Intel IMM module installed, the system ID LED will turn on or off when the System ID button is pressed. If no IMM Module is installed, the system ID LED will blink when the System ID button is pressed.

While you are working on a cabinet that contains several slim servers, it can be difficult to keep track of which server or servers you are currently working on. The System ID indicator is a yellow LED (front) or blue LED (back) that you can turn on to help you locate the correct server. For the System ID indicator to turn on, the server does not need to be turned on, but it does need to be plugged in.

To turn on the System ID indicator:

1 Press the ID button on the control panel of the server. The yellow (front) and blue (back)

ID LED indicators turn on. For the location of these LEDs, see “LED information” on page 8.

2 To turn off the indicator, press the System ID button.

Updating the baseboard management controller firmware

The baseboard management controller (BMC) performs several system management functions such as:

• Monitoring server components (FRU) and sensor data records (SDR) (the information

provided depends on the option selected)

• Managing non-volatile storage for the system event log and sensor data records

• Interfacing with the emergency management port to send alerts and interact with remote

management systems

• Fault resilient booting (the extent depends on the option selected)

You should update the BMC firmware when Gateway Customer Care has instructed you to update it.

To update the BMC firmware:

1 Download the BMC firmware zip file from support.gateway.com. 2 Read the release notes for the firmware update. 3 Follow the instructions on the Web site or in the readme.txt file in the downloaded zip file

to update the firmware.

4 When the BMC update is complete, reboot your server.

CHAPTER 3: Maintaining Your Server

Using your Server Companion DVD

You can use your Server Companion DVD (SCDVD) to:

• Install hardware drivers

• Install programs

• View server documentation

The Server Companion DVD is a tool you can use to help maintain your server. The DVD contains:

• Computer and component documentation

• Drivers and utilities for servers running Windows 2003 Server

Viewing documents

The DVD contains documents for your server and for some optional components. You can view the documents with the Acrobat® Reader® version 4.0 and above.

To view documents:

1 Insert the SCDVD into the DVD drive on a computer running the Windows operating system.

The Gateway Application and Driver Recovery window opens.

- OR -

If the window does not open, run the file Runmenu.exe on the DVD.

2 Click Documentation. The server document list opens. 3 Click the title of the document you want to view. The document opens.

To access files manually, open the Docs\Manuals folder on the Server Companion DVD.

To install Acrobat Reader 7:

• Click the link for Acrobat on the Documentation page.

- OR -

Run Docs\Reader\app21279\Setup.exe from the Server Companion DVD.

Installing drivers and programs

You can install drivers and programs directly onto the server by using the Server Companion DVD. You can also extract drivers onto diskette from the DVD at any Windows workstation.

Important

The SCDVD’s Gateway Application and Driver Recovery utility works only in Windows

operating systems.

To install drivers and programs at the server:

1 Insert the SCDVD into your server’s DVD drive. The Gateway Application and Driver

Recovery window opens.

- OR -

If the window does not open automatically, run the file Runmenu.exe on the DVD.

A list of programs and drivers that you can install appears in the Drivers and Application Recovery list.

2 Click the program or driver you want to install, then click Install. Follow any on-screen

instructions.

To access the files manually, open the Drivers folder on the SCDVD, then open the appropriate subfolder.

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To extract drivers and programs to diskettes:

1 Insert the SCDVD into your server’s DVD drive. The Gateway Application and Driver

Recovery window opens.

- OR -

If the window does not open automatically, run the file Runmenu.exe on the DVD.

2 Click Extract Drivers. 3 Click your server model and server operation system at the right of the window, then click

Search. A list of programs and drivers with which you can create recovery disks (diskettes, CDs, DVDs, or Disk-on-keys) appears in the Drivers and Application Recovery list.

4 Click the program or driver you want to extract, then click Extract. Follow any on-screen

instructions.

To access the files manually, open the Drivers folder on the SCDVD, then open the appropriate subfolder.

Booting from the Server Companion DVD

By booting from the SCDVD, you can repair applications and drivers or exit to the command prompt.

Important

Although the SCDVD is bootable, it does not include network operating system files and is not intended to restore your operating system.

To boot from the SCDVD:

1 With your server turned on, insert the SCDVD into the DVD drive. 2 Restart your server. A message appears asking you to select an option. 3 Press any key to boot from the DVD. The Gateway Options Main Menu appears. 4 Follow any on-screen instructions.

You can use the options in this menu to reformat your hard drive, create mass-storage driver disks, or reload selected applications.

CHAPTER 3: Maintaining Your Server

CHAPTER 4

Installing Components

• Preparing to install components

• Preventing static electricity discharge

• Opening the server case

• Closing the server case

• Installing and removing drives

• Installing memory

• Installing and removing PCI expansion cards

• Replacing system fans

• Replacing or adding a processor

• Replacing a power supply module

• Replacing the power distribution module

• Replacing the hot-swap backplane

• Replacing the CMOS battery

• Replacing the control panel

• Replacing the system board

CHAPTER 4: Installing Components

Preparing to install components

Selecting a place to work

Work on your server in an area that:

• Is clean (avoid dusty areas).

• Is a low-static environment (avoid carpeted areas).

• Has a stable surface on which to set your server.

• Has enough room to place all of your server parts.

• Is near a grounded outlet so you can test your server after installation.

• Is near a telephone (in case you need help from Gateway Customer Care). The telephone

must be directly connected to a telephone jack and cannot be connected to your server.

Gathering the tools you need

Tip

Blue latches, thumbscrews, or connectors indicate tool-less components. Green latches and connectors indicate hot-swappable components.

Some tools and supplies that you may need to work on your server are:

• A notebook to take notes

• A Phillips screwdriver

• A small flat-blade screwdriver

• Small containers to store various types of screws

• A grounding wrist strap (available at most electronic stores)

Getting Help

If you have questions about performing any of these procedures, contact Gateway Customer Care. For more information, see “Getting Help” on page 9.

Preventing static electricity discharge

War ning

To avoid exposure to dangerous electrical voltages and moving parts, turn off your

server and unplug the power cords and modem cable before opening the server case.

The components inside your server are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).

Caution

ESD can permanently damage electrostatic discharge-sensitive components in the server. Prevent ESD damage by following ESD guidelines every time you open the server case.

Before working with server components, follow these guidelines:

• Turn off the server, then unplug the power cords and all other cables.

Important

If you are replacing a hot-swappable system fan, you do not need to turn

off the server or unplug the power cord(s) and other cables.

• Press the power button to drain any residual power from the server.

• Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare

metal part of the server. You can also touch a bare metal surface on the back of the server with your finger.

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• Avoid static-causing surfaces such as carpeted floors, plastic, and packing foam.

• Avoid working on the server when your work area is extremely humid.

• Remove components from their antistatic bags only when you are ready to use them. Do

not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

• Always hold expansion cards by their edges or their metal mounting brackets. Avoid

touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface.

War ning

To prevent risk of electric shock, do not insert any object into the vent holes

of the power supply.

Opening the server case

War ning

This server may have two power cords. To disconnect internal AC power, you must

unplug both power cords.

Because the components inside your server are extremely sensitive to static electricity, make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage.

To open the server:

War ning

Screws are required to support the front of the server when using the standard cabinet rails. You must support the se rver while removing the front screws and while sliding the server off the cabinet rails. If the server is not supported, damage to the server or injury may result.

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

Important

If you are replacing a hot-swappable system fan, you do not need to turn off the server or unplug the power cord(s) and other cables.

2 If the bezel is installed, unlock it, then pull it off. 3 If the server is mounted in a cabinet, remove it from the cabinet. 4 Place the server on a stable, non-skid surface.

CHAPTER 4: Installing Components

5 Remove the screw (1) at the front of the top cover, then press and hold the release button

(2).

Caution

For correct cooling and air flow, always reinstall the top covers before you turn on the server. Operating the server without the covers in place will cause the server to overheat.

Important

The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server.

6 Slide the top cover (3) toward the back of the case, then lift it off the case. 7 Move the fixed tabs (right and left) toward the middle of the server, then slide the front

top cover (2) toward the back of the server and lift it off.

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Closing the server case

To close the server case:

1 Make sure that all of the internal cables are arranged inside the case so they will not be

pinched when you close the case.

2 Place the front top cover on the server, then slide it forward until it clicks into place.

Important

The hard drive carriers shown in these illustrations may look different than

the actual hard drive carriers in your server.

3 Place the back top cover on the server, then slide it forward (1) until it clicks into place.

Replace the screw (2) to hold the top cover in place.

4 Reconnect the power cords and all other cables.

CHAPTER 4: Installing Components

Installing and removing drives

Your server’s basic configuration includes one optical drive and as many as twelve SAS/SATA hot-swap hard drives.

As you prepare to install drives, remember:

• Before you install a drive, see the drive’s documentation for information on configuring

the drive, setting drive jumpers, and attaching cables.

• You may need to configure the drives you install using the BIOS Setup utility. Press F2 at

startup to open the BIOS Setup utility.

Removing and installing an optical drive

Caution

The optical drive is not hot-swappable. Before installing or removing the drive, make

sure that power is turned off and the power cord(s) is unplugged.

To remove and install an optical drive:

Important

The hard drive carriers shown in these illustrations may look different than the actual hard drive carriers in your server.

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Unlock the bezel (if necessary) and remove it by pulling it from the chassis. 3 Follow the instructions in “Opening the server case” on page 25. 4 Disconnect the 44-pin optical drive cable from the optical drive interface board. 5 Loosen the thumbscrew (1), then move the retaining clip (2) away from the optical drive.

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6 Move the optical drive to the right (3), then push the optical drive (4) out of the bay.

7 Unscrew the two screws (5) that secure the optical drive interface board to the optical drive,

then remove the interface board.

8 Using the two screws you just removed, attach the optical drive interface board to the

back of the new optical drive.

9 Insert the optical drive into the optical drive bay, aligning it with the clips on the right and

left sides.

10 Secure the assembly by tightening the thumbscrew you previously loosened. 11 Attach the 44-pin optical drive cable to the back of the interface board. 12 Follow the instructions in “Closing the server case” on page 27. 13 Reinstall the bezel, if required, by snapping it into place on the front of the chassis. 14 Reconnect all power cords and peripheral device cables, then turn on the server.

Removing and installing a hard drive

Important

Gateway tests and verifies the operation and compatibility of the drives it sells. Especially in a hot-swap or mission-critical environment, additional or replacement drives must conform to Gateway standards.

Use this procedure to add or replace a hard drive in a hot-swap bay. Your server supports as many as twelve 1-inch high, 3.5-inch hot-swap SATA and SATA II hard drives or twelve 1-inch high, 3.5-inch hot-swap SAS hard drives. You can purchase additional drives through your Gateway Sales or Customer Care representative.

CHAPTER 4: Installing Components

To remove and install a hot-swap hard drive:

Caution

Before you remove a failed drive, use the appropriate software and utilities installed on the server to stop all activity on the failed drive. Instructions for using the software are provided by the software manufacturer. Failure to do so may destroy the data on the drive.

1 Unlock the bezel (if necessary) and remove it by pulling it from the chassis. 2 Pull the drive release lever out. The drive release lever opens.

3 Pull the drive carrier straight out of the server.

4 If you are replacing a hard drive, remove the four screws that secure the old hard drive

to the drive tray, then remove the drive from the tray. If you are installing a new drive, remove the dummy hard drive from the drive tray.

5 Using the four screws you removed, install the new hard drive into the drive tray. 6 Make sure that the tray’s release lever is open, then slide the new drive fully into the empty

hot-swap drive bay.

7 Push the lever back into place to secure the hard drive in the bay. 8 Reinstall the bezel, if required, by snapping it into place on the front of the chassis.

Filling empty drive bays

Empty drive bays in the server must be filled by empty drive trays. With the bezel removed, install the appropriate carrier, then replace the bezel by snapping it into place on the front of the server. Empty drive carriers for unused drive bays are included with your server.

Installing memory

Caution

Use only DDR2-667 MHz compliant, 184-pin, SDRAM registered ECC, DIMM memory

modules.

The system board supports 16 DDR2 667 MHz vertical DIMMs to provide up to 64 GB of memory with ECC support. The 667 MHz differential memory clocks are driven by the AMD processor with length matching and impedance controlled through all the DIMM slots. Supported DIMM sizes include 256MB, 512MB, 1GB, 2GB, and 4GB.

The BIOS configures the memory controller to run in single channel, dual channel, or four channel mode.

Caution

When using dual rank (double row) DIMMs, a maximum of four loads per memory channel is supported. This means a maximum of four dual rank DIMMs can be populated on this system board.

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DIMM banks must be populated using the following guidelines: There are four groups of DIMMs with four DIMMs in each group on the system board, to support

processor 0, processor 1, processor 2, and processor 3. Each group supports one processor (circled). When you insert the DIMM(s), you must always start with DIMMA1 and DIMMB1 as a pair.

Caution

All DIMMs installed must be the same speed. Do not install more than four dual rank DIMMs or the BIOS will generate a memory configuration error.

CHAPTER 4: Installing Components

If you install two processors, refer to the following table:

DIMM Processor DIMMA0 DIMMB0 DIMMA1 DIMMB1 Total Memory

4 Processor 0 - - 512 MB 512 MB 2 GB

Processor 1 - - 512 MB 512 MB

Processor 0 - - 1 GB 1 GB 4 GB

Processor 1 - - 1 GB 1 GB

Processor 0 - - 2 GB 2 GB 8 GB

Processor 1 - - 2 GB 2 GB

Processor 0 - - 4 GB 4 GB 16 GB

Processor 1 - - 4 GB 4 GB

8 Processor 0 512 MB 512 MB 512 MB 512 MB 4 GB

Processor 1 512 MB 512 MB 512 MB 512 MB

Processor 0 1 GB 1 GB 1 GB 1 GB 8 GB

Processor 1 1 GB 1 GB 1 GB 1 GB

Processor 0 2 GB 2 GB 2 GB 2 GB 16 GB

Processor 1 2 GB 2 GB 2 GB 2 GB

Processor 0 4 GB 4 GB 4 GB 4 GB 32 GB

Processor 1 4 GB 4 GB 4 GB 4 GB

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If you install four processors, refer to the following table:

DIMM Processor DIMMA0 DIMMB0 DIMMA1 DIMMB1 Total Memory

8 Processor 0 - - 512 MB 512 MB 4 GB

Processor 1 - - 512 MB 512 MB

Processor 2 - - 512 MB 512 MB

Processor 3 - - 512 MB 512 MB

Processor 0 - - 1 GB 1 GB 8 GB

Processor 1 - - 1 GB 1 GB

Processor 2 - - 1 GB 1 GB

Processor 3 - - 1 GB 1 GB

Processor 0 - - 2 GB 2 GB 16 GB

Processor 1 - - 2 GB 2 GB

Processor 2 - - 2 GB 2 GB

Processor 3 - - 2 GB 2 GB

Processor 0 - - 4 GB 4 GB 32 GB

Processor 1 - - 4 GB 4 GB

Processor 2 - - 4 GB 4 GB

Processor 3 - - 4 GB 4 GB

16 Processor 0 512 MB 512 MB 512 MB 512 MB 8 GB

Processor 1 512 MB 512 MB 512 MB 512 MB

Processor 2 512 MB 512 MB 512 MB 512 MB

Processor 3 512 MB 512 MB 512 MB 512 MB

Processor 0 1 GB 1 GB 1 GB 1 GB 16 GB

Processor 1 1 GB 1 GB 1 GB 1 GB

Processor 2 1 GB 1 GB 1 GB 1 GB

Processor 3 1 GB 1 GB 1 GB 1 GB

Processor 0 2 GB 2 GB 2 GB 2 GB 32 GB

Processor 1 2 GB 2 GB 2 GB 2 GB

Processor 2 2 GB 2 GB 2 GB 2 GB

Processor 3 2 GB 2 GB 2 GB 2 GB

Processor 0 4 GB 4 GB 4 GB 4 GB 64 GB

Processor 1 4 GB 4 GB 4 GB 4 GB

Processor 2 4 GB 4 GB 4 GB 4 GB

Processor 3 4 GB 4 GB 4 GB 4 GB

CHAPTER 4: Installing Components

To install or replace memory:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 25. 3 Pull the plastic tabs (1) away from the sides of the memory module slot. If you are replacing

a memory module, lift the old memory module (2) out of the slot.

4 Align the notch on the new module with the notch in the memory module slot and press

the module firmly into the slot. The tabs on the sides of the memory slot should secure the memory module automatically.

5 Follow the instructions in “Closing the server case” on page 27. 6 Turn on the server and open the BIOS setup utility. Verify the System Memory listed in

the Main menu. When you exit the BIOS setup utility, make sure that the operating system completely loads. If you receive an error, review the memory overview information in

“Installing memory” on page 31.

Installing and removing PCI expansion cards

Caution

Always operate your server with the PCI riser assembly in place. The PCI riser assembly is important for correct airflow within the server. Operating the server without the PCI riser assembly in place could result in overheating and possible data loss or equipment damage.

The system board provides one 280-pin PCI-X 66MHz expansion slot and one PCI-E x8 expansion slot. One PCI-X 66 MHz expansion slot can support two PCI-E x8 expansion slots with x8 speed and one PCI-X 66 MHz using the riser card. One PCI-E expansion slot can support two PCI-E x8 expansion slots with x8 speed using the riser card. The riser card comes with the system package. The edge connectors of the riser card connect to the PCI slots on the system board.

Removing and installing the PCI riser assembly, a riser, or a PCI card

Caution

The PCI riser assembly and individual PCI expansion cards are not hot-swappable. Before installing or removing any part of the assembly, make sure that power is turned off and the power cord(s) is unplugged.

To remove and reinstall the PCI riser assembly:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 25.

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3 If you are replacing a card, disconnect any cables that are attached to the old card. 4 Push the riser card locking tabs (1) in the directions shown in the illustration.

5 Lift the riser card assembly out of the chassis (2) and place it on a clean, static-free surface.

CHAPTER 4: Installing Components

6 Press down and open the release lever (4) and flip open the card guide tab (5).

7 Remove the expansion card (6). If you are not replacing the card, install a slot cover (7)

on the back of the riser card assembly.

Caution

Do not touch the contacts on the bottom part of the expansion card.

Touching the contacts can cause electrostatic damage to the card.

8 If you are replacing the riser card, continue with the next step.

- OR If you are replacing the PCI card, go to Step 11.

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9 Press the tab (8) holding the riser card in the riser card assembly, then push the riser card

in the direction shown (9) to unlock and remove it from the standoffs.

Standoff

10 Insert the new riser card into the riser card assembly, then push it toward the back of the

assembly. It should snap into place.

11 Insert the new PCI card into the riser card, making sure any connectors extend through

the slot at the back of the assembly and that the card is fully seated in the riser card.

12 Close the release lever (see Step 6) and the card guide tab. 13 Position the PCI riser card assembly (1) over the PCI socket on the server board, then press

the PCI riser card assembly into the PCI socket until it clicks into place.

14 Follow the instructions in “Closing the server case” on page 27. 15 See the card’s documentation for software installation instructions.

CHAPTER 4: Installing Components

Replacing system fans

This server contains five system fan groups seated in the fan cage. The fan cage is located inside the chassis and can hold as many as five groups of hot-swappable fans. When replacing a fan, it is not necessary to power off the server. These fans maintain the ideal temperature for the system board, backplane and disk drives. If one fan group fails, the speed of the other fan groups will increase. With the bad one replaced, the other fan groups may revert to the normal speed.

To replace a system fan:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. 2 Follow the instructions in “Opening the server case” on page 25. 3 Determine which fan group needs to be replaced by noting which fans are not operating. 4 Pull up the locking handle (1) on the system fan, then lift the fan group (2) from the fan

cage in the chassis.

5 Insert the replacement fan group into the fan cage and press down the locking handle to

secure the fan group in place.

Important

Make sure that the arrows on top of the fans indicating airflow point to the back of the chassis. The fan cable should exit the fan module toward the back of the chassis.

6 Replace the fan duct by placing it in the chassis. 7 Follow the instructions in “Closing the server case” on page 27.

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To replace the system fans and the fan cage:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. 2 Follow the instructions in “Opening the server case” on page 25, but do not turn off the

server or unplug the power cord(s) or other cables.

3 Remove the fan duct by lifting it out of the chassis.

4 Lift the retaining clip (1).

CHAPTER 4: Installing Components

5 Lift one side of the fan cage (2) and disengage the retention tab (3), then disconnect the

fan power and fan tach cables from the system board and remove the fan cage from the chassis.

6 Insert the fans into the new fan cage.

Important

Make sure that the arrows on top of the fans indicating airflow point to the back of the chassis.

7 Connect the fan power and fan tach cables to the system board, then insert the retention

tab (1) into the corresponding clip on the chassis and push the other side of the fan cage down (2), making sure that the retaining clip is inserted into the hole in the chassis.

8 Replace the fan duct by placing it into the chassis. 9 Follow the instructions in “Closing the server case” on page 27.

www.gateway.com

Replacing or adding a processor

War ning

Processors and heat sinks may be hot if the computer has been running. Before

replacing a processor or heat sink, let them cool for several minutes.

Caution

A heat sink must be installed on the processor. Installing a processor without a heat

sink could damage the processor.

The system board supports as many as four AMD® Opteron™ 2000 series processors with 3.0 GHz Hyper Transport Bus. With four 1207-pin LGA socket F processor slots, the system can be configured with as many as four processors. The system connects with the nVIDIA MCP 55 through the Hyper Transport Bus. The server automatically detects the processors each time you turn it on. Whenever you install new processors, you should first install the most current version of the BIOS. For instructions, see “Updating the BIOS” on page 54.

Important

You must have a processor in the Processor 0 socket, or your server will not start. If you are upgrading your server from one processor to multiple processors, you may need to reconfigure your operating system so it can recognize the additional processors. For instructions, see your operating system’s documentation.

Important

If you install multiple processors onto the system board, the processors must be the same speed, revision, core voltage, and bus speed.

To replace a processor:

1 Install the most current BIOS version. For instructions, see “Updating the BIOS” on page 54. 2 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

3 Follow the instructions in “Opening the server case” on page 25. 4 Push down, then pull out and up on the heatsink retention levers (1) and move them out

of the way.

Caution

The heatsink has Thermal Interface Material (TIM) on the bottom. Be careful not to damage this material when you remove the heatsink from the processor. If removing the heatsink also pulls the processor out of the processor socket, the processor could be damaged.

5 Lift the heatsink straight up (2), then remove the heatsink from the processor.

CHAPTER 4: Installing Components

6 Unlock the load lever (1) and lift it up, then open the load plate (2) to release the processor.

7 Lift the processor (3) out of the socket and place it in a static-free bag or case for storage.

8 Insert the new processor into the socket, making sure that the gold triangle on the corner

is situated as shown in the following illustration.

Caution

The processor only fits the socket when oriented as indicated. Do not force the processor into the socket. You may bend or damage the processor. If the processor does not fit completely, check its orientation and check for bent pins.

9 When the processor is oriented correctly and in place, press it firmly into the socket, rotate

the load plate into place, and push down the load lever until it clicks into place.

www.gateway.com

Caution

The heatsink has Thermal Interface Material (TIM) located on the bottom of it. Use caution when you unpack the heatsink so you do not damage the TIM. If you are reusing the original heatsink, make sure that the TIM on the bottom of the heatsink is not damaged. If the TIM is damaged, you should remove the old TIM, then apply new TIM to the bottom of the heatsink.

10 Place the heatsink onto the processor, then push down the heatsink retaining levers and

lock them under the retaining hooks on the heatsink socket.

11 Follow the instructions in “Closing the server case” on page 27.

Replacing a power supply module

Caution

The power supplies in this server contain no user-serviceable parts. Only a qualified computer technician should service the power supplies. Your server comes with 3-wire AC power cords fitted with the correct plug style for your region. If this plug does not match the connector on your surge protector, UPS, or wall outlet, do not attempt to modify the plug in any way. Use a surge protector, UPS, or wall outlet that is appropriate for the supplied AC power cords.

Your server uses as many as three 700 W hot-swappable power supply modules. If your server has more than one power supply module installed, the modules act as redundant, hot-swappable power supplies. If one of the power supply modules fails, the other power supply module(s) support the server while you replace the failed module. You do not need to turn off the server or disconnect peripheral devices to replace a failed redundant power supply module.

If your server is only equipped with a single power supply module, the server must be turned off and the AC power cord removed before replacing the module.

To replace a power supply module:

1 If your server is equipped with more than one power supply module, determine which

power supply module has failed (the LED on the power supply will be orange).

2 If your server has only one power supply module installed, make sure that you turn off

the server, then unplug the power cord before continuing.

- OR If your server has two or more power supply modules installed, you do not need to turn

off the power to the server before continuing.

CHAPTER 4: Installing Components

3 Press the retaining clip (1) on the power supply to the left to release the power supply

module (2) from the chassis.

4 Using the handle, pull the power supply module straight out of the server. It may take

considerable force to remove.

5 Push the new power supply module into the server, with the retaining clip on the right,

until it locks into place.

6 Reconnect the AC power cord for the new power supply module.

Replacing the power distribution module

To replace the RPS power distribution module:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 25. 3 Remove the PCI riser assembly by following the instructions in “Installing and removing

PCI expansion cards” on page 34.

4 Remove the fan duct and system fan cage by following the instructions in “Replacing

system fans” on page 38.

5 Disconnect the main power, CPU power, backplane power, I

cables from the system board. See “System board” on page 5 for the location of the connectors on the system board.

C power, and midplane power

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6 Loosen the thumbscrew (1), then lift the distribution module slightly and move it toward

the front of the case (2) to release it from the three locking tabs.

7 Lift the power distribution board (3) out of the chassis.

8 Insert the new power distribution board into the chassis, then move it toward the back

of the chassis to engage the three locking tabs.

9 Tighten the thumbscrew to secure the power distribution board in the chassis.

10 Reconnect the power cables. See “System board” on page 5 for the location of the

connectors on the system board.

11 Replace the system fan cage and fan duct by following the instructions in “Replacing system

fans” on page 38.

12 Reinstall the PCI riser assembly by following the instructions in “Installing and removing

PCI expansion cards” on page 34.

13 Follow the instructions in “Closing the server case” on page 27.

CHAPTER 4: Installing Components

Replacing the hot-swap backplane

Caution

The hot-swap backplane is not hot-swappable. Before removing or replacing the backplane, you must first turn off the server and all peripheral devices attached to the server, and remove the AC power cord(s) from the power supply or wall outlet.

To replace the hot-swap backplane:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Unlock the bezel (if necessary) and remove it by pulling it straight off the front of the server. 3 Follow the instructions in “Opening the server case” on page 25. 4 Remove all of the hot-swap drive carriers from the server and make note of which bay

you remove each drive from. For instructions, see “Removing and installing a hard drive”

on page 29.

5 Remove the fan duce, and the system fans and fan cage following the instructions in

“Replacing system fans” on page 38.

6 Disconnect all cables from the backplane. 7 Pull the backplane bracket and backplane (1) out of the chassis.

Caution

Pressing or pulling on any components on the backplane could result in

damage to the backplane.

Caution

Make sure you do not pinch, bind, or damage any cables as you install the

backplane.

8 Press the release tab (2) on the backplane bracket and push the backplane to the left (3).

9 Pull the backplane from the backplane bracket.

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10 Holding the new backplane by the edges only, align it with the locking tabs on the backplane

bracket, then place it on the locking tabs (1) and slide it to the right until it click into place.

11 Insert the backplane assembly into the chassis (2), then press down on the assembly until

the locking tabs on the chassis engage the holes on the right and left sides of the bracket.

12 Reconnect all cables to the backplane. 13 Replace the system fans and fan cage, and the fan duct by following the instructions in

“Replacing system fans” on page 38.

14 Follow the instructions in “Closing the server case” on page 27. 15 Reinstall the hot-swap drives back into the server. Make sure that you install the drives

into the same bays you removed them from in Step 4. For instructions see “Removing and

installing a hard drive” on page 29.

16 Replace the bezel by snapping it into place on the front of the server.

Installing and removing an optional mezzanine board

This server has two types of optional mezzanine boards. They include a 2-channel SAS mezzanine board, and 2-channel SAS mezzanine board with RAID. They are designed to provide extra HDD storage capability with one 160-pin mezzanine board connector. Each type of mezzanine board uses the specific chipset for optimal features and provides expansive storage by connecting with the extra drives.

CHAPTER 4: Installing Components

To install an optional mezzanine board:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 25. 3 Remove the PCI riser assembly by following the instructions in “Installing and removing

PCI expansion cards” on page 34.

4 Align the holes on one side of the mezzanine board with the plastic standoffs and align

the other side with the mezzanine board slots (1).

5 Push down on the card (2) to seat it in the mezzanine board slot and onto the plastic

standoffs until the retaining tabs snap into place.

6 Replace the PCI riser card assembly by following the instructions in “Installing and removing

PCI expansion cards” on page 34.

7 Follow the instructions in “Closing the server case” on page 27.

To remove an optional mezzanine board:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 25. 3 Remove the PCI riser assembly by following the instructions in “Installing and removing

PCI expansion cards” on page 34.

4 Push aside the plastic retaining tabs (1) and pull the mezzanine board (2) out of the

mezzanine board slot.

5 Replace the PCI riser card assembly by following the instructions in “Installing and removing

PCI expansion cards” on page 34.

6 Follow the instructions in “Closing the server case” on page 27.

www.gateway.com

Replacing the CMOS battery

War ning

Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of or recycle used batteries by taking them to a hazardous waste facility. Follow all local regulations for correct battery disposal.

If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server, replace the CMOS battery with an equivalent battery.

To replace the battery:

1 Print the appendix for “BIOS Settings” on page 87 in this guide. 2 Restart your server, then press F2 when the Gateway logo screen appears during startup.

The BIOS Setup utility opens.

3 Record the BIOS settings on your printout, then close the utility. 4 Turn off your server, then follow the instructions in “Preventing static electricity discharge”

on page 24.

5 Follow the instructions in “Opening the server case” on page 25. 6 Locate the old battery on the system board and note its orientation. You will need to install

the new battery the same way.

7 Push the battery retention clip away from the battery until the battery lifts up, then remove

the old battery. You can use a screwdriver to help lift the battery.

8 Make sure that the positive (+) side of the new battery is facing the correct direction, then

press the new battery into the socket until it snaps into place.

9 Follow the instructions in “Closing the server case” on page 27.

10 Turn on your server, then press F2 when the Gateway logo screen appears during startup.

The BIOS Setup utility opens.

11 Restore any BIOS settings that you wrote down in Step 3. 12 Save all your settings and close the BIOS Setup utility.

CHAPTER 4: Installing Components

Replacing the control panel

Caution

Your server must be operated with a control panel in place.

To replace the control panel adapter card:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 25. 3 Disconnect all cables from the control panel. 4 Press down the two side locking tabs, then pull the control panel back and lift it out of

the chassis

5 Holding the new control panel by the edges, align it with the locking tabs in the chassis,

then slide it toward the front of the chassis.

6 Reconnect the cables to the control panel. 7 Follow the instructions in “Closing the server case” on page 27.

Replacing the system board

To replace the system board:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 25. 3 Remove the PCI riser assembly by following the instructions in “Installing and removing

PCI expansion cards” on page 34.

4 Remove the fan duct and system fan cage by following the instructions in “Replacing

system fans” on page 38.

5 Remove the memory modules by following the instructions in “Installing memory” on

page 31.

6 Remove the heatsinks and processors by following the instructions in “Replacing or adding

a processor” on page 41.

7 Disconnect all cables from the system board, noting their locations and orientation. (You

will reconnect the cables after you install the new board.)

www.gateway.com

8 Loosen the two thumbscrews (1) that secure the system board to the server.

9 Slide the system board toward the back of the server until it is free of the five retaining

standoffs (2), then lift the board from the chassis.

10 Place the old system board in a static-free bag for storage. 11 Insert the new system board into the chassis, aligned with the eight retaining standoffs,

then slide the board toward the front of the case so the board is held by the standoffs.

12 Tighten the two system board thumbscrews you loosened in Step 8. 13 Connect the cables you removed in Step 7 14 Replace the heatsink(s) and processor(s) Follow the instructions in “Replacing or adding a

processor” on page 41.

15 Replace the memory by following the instructions in “Installing memory” on page 31. 16 Replace the system fan cage and fan duct by following the instructions in “Replacing system

fans” on page 38.

17 Reinstall the PCI riser assembly by following the instructions in “Installing and removing

PCI expansion cards” on page 34.

18 Follow the instructions in “Closing the server case” on page 27. 19 Turn on your server, then press F2 when the Gateway logo screen appears during startup.

The BIOS Setup utility opens.

20 Check BIOS settings to make sure that they detect the server’s new hardware, then save

your changes (if any) and close the BIOS Setup utility.

21 If your server does not start after installing the new system board, contact Gateway

Customer Care. For more information, see “Getting Help” on page 9.

CHAPTER 4: Installing Components

CHAPTER 5

Using the BIOS Setup Utility

• Opening the BIOS Setup utility

• Updating the BIOS

• Recovering the BIOS

• Resetting the BIOS

• Updating and recovering the BMC

CHAPTER 5: Using the BIOS Setup Utility

Opening the BIOS Setup utility

The BIOS Setup utility stores basic settings for your server. These settings include basic hardware configuration, resource settings, and password security. These settings are stored and saved even when the power is off.

Caution

The options in the BIOS Setup utility have been set at the factory for optimal

performance. Changes to these settings will affect the performance of your server.

Before changing any settings, write them down in case you need to restore them later. You can record the settings on a printout of this guide’s appendix for “BIOS Settings” on

page 87.

To open the BIOS Setup utility:

1 Restart your server, then press F2 when the Gateway logo screen appears during startup.

The BIOS Setup utility opens. When you select menu items, the Item Specific Help box on the right side of the screen

displays specific information about the selection. The command bar across the bottom of the screen shows the keys you press to access help, navigate through the menus, and perform other tasks.

2 Select one of these menus:

• Main gives you access to basic information and settings related to your server’s

hardware and configuration.

• Advanced gives you access to information and settings for PCI, peripheral devices,

memory, and the chipset.

• Boot gives you access to information and settings for startup features and startup

sequences.

• Security gives you access to settings related to system access passwords. For more

information, see “Server security” on page 18.

• Server gives you access to settings for system management, console redirection, event

log configuration, and fault-resilient boot settings.

• Exit gives you access to options for closing the BIOS Setup utility.

Updating the BIOS

To update the BIOS:

1 Print the appendix for “BIOS Settings” on page 87. 2 Restart your server, then press F2 when the Gateway logo screen appears during startup. 3 Record any custom BIOS settings on your printout. 4 Download the BIOS update files from support.gateway.com. 5 Follow the instructions on the Web site or the readme.txt file in the downloaded zip file

to update the BIOS.

6 After you have updated the BIOS, restart your server and load the default BIOS values. 7 Enter any custom BIOS settings you recorded in Step 3, then save your changes and close

the BIOS Setup utility.

Recovering the BIOS

If you encounter a problem while you are updating the BIOS, such as a power outage, the BIOS update may not be successful. If the system continues to try to boot from the new, corrupted BIOS, you can manually recover the old BIOS so you can try another update.

Important

This method does not work if the keyboard is connected through the KVM switch.

To recover the old BIOS:

1 Insert a diskette (if a diskette drive is available), CD or DVD, or a bootable USB “disk-on-key”

containing the AMIBOOT.ROM file.

2 Turn on or restart the server. Press and hold CTRL+HOME during power up until the recovery

process begins (the server beeps). The process is complete when you see a message on the screen.

3 Remove the diskette, the CD or DVD, or the bootable USB “disk-on-key.” 4 Restart the server. The old BIOS is recovered.

To manually recover the BIOS:

1 Turn off the server, then disconnect the power cords and all other cables connected to

the server.

2 Follow the instructions in “Opening the server case” on page 25. 3 Remove the jumper across pins 1-2 of header J56-E, then place the jumper across pins 2-3.

www.gateway.com

Caution

Moving the jumper while the power is on can damage your server. Always turn off the server and unplug the power cords and all other cables before changing the jumper.

4 Follow the instructions in “Closing the server case” on page 27. 5 Insert a bootable USB “disk-on-key” containing a valid BIOS image into a USB port. 6 Reconnect the power cords and turn on the server. The BIOS recovery is initiated. 7 Wait until the BIOS recovery is completed. The process may take up to 5 minutes. 8 Remove the bootable USB “disk-on-key.” 9 Turn off the server, then disconnect the power cords and all other cables connected to

the server.

10 Follow the instructions in “Opening the server case” on page 25. 11 Place the jumper back onto pins 1-2.

CHAPTER 5: Using the BIOS Setup Utility

12 Follow the instructions in “Closing the server case” on page 27. 13 Plug in the AC power cords and turn on the server, then verify that the recovery was

successful.

Resetting the BIOS

You can use two methods to clear all BIOS Setup settings and return them to the factory defaults:

• Press the power and reset buttons on the front of the server.

• Move the Clear CMOS jumper on the system board.

To reset the BIOS using the power and reset buttons:

1 Print the appendix for “BIOS Settings” on page 87 in this guide. 2 Restart your server, then press F2 when the Gateway logo screen appears during startup.

The BIOS Setup utility opens.

3 Record any custom BIOS settings on your printout. 4 Press the reset button and hold it down for four seconds or more, then continuing to hold

down the reset button, press the power button.

5 Release both buttons at the same time. The BIOS is reset.

To reset the BIOS using the system board jumper:

1 Print the appendix for “BIOS Settings” on page 87 in this guide. 2 Restart your server, then press F2 when the Gateway logo screen appears during startup.

The BIOS Setup utility opens.

3 Record any custom BIOS settings on your printout. 4 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

5 Follow the instructions in “Opening the server case” on page 25. 6 Remove the jumper across pins 1-2 of header J56-B, then place the jumper across pins 2-3.

Caution

Moving the jumper while the power is on can damage your server. Always turn off the server and unplug the power cords and all other cables before changing the jumper.

7 Follow the instructions in “Closing the server case” on page 27.

8 Reconnect the power cords and turn on the server. The BIOS is reset. 9 Turn off the server, then disconnect the power cords and all other cables connected to

the server.

10 Follow the instructions in “Opening the server case” on page 25. 11 Place the jumper back onto pins 1-2. 12 Follow the instructions in “Closing the server case” on page 27.

Resetting BIOS passwords

To reset BIOS passwords, you must either reset and clear all BIOS settings, or use the Clear Password jumper. To reset all BIOS settings, follow the instructions in “Resetting the BIOS” on

page 56.

Caution

Moving the jumper while the power is on can damage your server. Always turn off

the server and unplug the power cords and all other cables before changing the jumper.

To clear the BIOS password(s):

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 25. 3 Remove the jumper across pins 1-2 of header J56-A, then place the jumper across pins 2-3.

www.gateway.com

4 Follow the instructions in “Closing the server case” on page 27. 5 Reconnect the power cords and turn on the server. The BIOS password(s) is cleared. 6 Turn off the server, then disconnect the power cords and all other cables connected to

the server.

7 Follow the instructions in “Opening the server case” on page 25. 8 Place the jumper back onto pins 1-2. 9 Follow the instructions in “Closing the server case” on page 27.

CHAPTER 5: Using the BIOS Setup Utility

Updating and recovering the BMC

Updating the BMC firmware

To update the BMC firmware:

to update the firmware.

4 When the BMC update is complete, reboot your server.

Recovering the BMC

If you encounter a problem while you are updating the BMC, such as a power outage, the BMC update may not be successful. If this occurs, you may need to recover the old BMC.

Important

This method does not work if the keyboard is connected through the KVM switch.

To manually recover the BMC:

1 Follow the instructions in “Preventing static electricity discharge” on page 24. Make sure

that you turn off the server, then unplug the power cord(s) and all other cables connected to the server.

2 Follow the instructions in “Opening the server case” on page 25.

Caution

Moving the jumper while the power is on can damage your server. Always turn off the server and unplug the power cords and all other cables before changing the jumper.

3 Remove the jumper across pins 1-2 of header J3-F, then place the jumper across pins 2-3.

4 Follow the instructions in “Closing the server case” on page 27. 5 Update the BMC firmware by following Steps 1 through 4 in “To update the BMC firmware:”

on page 58.

6 Follow the instructions in “Opening the server case” on page 25. 7 Remove the jumper from pins 2-3 and replace the jumper back onto pins 1-2.

www.gateway.com

8 Follow the instructions in “Closing the server case” on page 27. 9 Plug in the AC power cords and turn on the server for normal use.

CHAPTER 5: Using the BIOS Setup Utility

• Telephone support

• Tutoring and training

• Safety guidelines

• Error messages

• Troubleshooting

CHAPTER 6

Troubleshooting

CHAPTER 6: Troubleshooting

Telephone support

Before calling Gateway Customer Care

If you have a technical problem with your server, follow these recommendations before contacting Gateway Customer Care:

• Make sure that your server is connected correctly to a grounded AC outlet that is supplying

power.

• If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure

that all cables are plugged in securely and plugged into the correct port or jack.

• If you have recently installed hardware or software, make sure that you have installed it

following the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.

• If you have “how to” questions about using a program, see:

• The program’s online Help

• The program’s documentation

• Your operating system’s documentation

• The software or hardware manufacturer’s Web site

• See “Troubleshooting” on page 67.

• Have your client ID, serial number (usually located on the back of your server case), and

order number available, along with a detailed description of your issue, including the exact text of any error messages, and the steps you have taken.

• Make sure that your server is nearby at the time of your call. The technician may have

you follow appropriate troubleshooting steps.

• Consider using Gateway’s online technical support. Gateway’s Web site has FAQs, tips, and

other technical help. You can also use the Web site to e-mail Customer Care. For more information, visit Gateway’s Customer Care Web site at support.gateway.com.

Telephone support

Gateway offers a wide range of customer service, technical support, and information services.

Telephone numbers

You can access the following services through your telephone to get answers to your questions:

Resource Service description How to reach

Gateway’s fee-based software tutorial service

Gateway Customer Care

Sales, accounting, and warranty

Get tutorial assistance for software issues. 800-229-1103 (charged to your

Talk to a Gateway Customer Care representative about a non-tutorial technical support question.

Get information about available systems, pricing, orders, billing statements, warranty service, or other non-technical issues.

credit card)

877-485-1464 (US) (say the word “Server”) 800-846-3609 (Can ada and Puerto Rico) 605-232-2191 (all other countries)

800-846-2000 (US) 888-888-2037 (Canada)

Tutoring and training

Gateway's Customer Care professionals cannot provide hardware and software training. Instead, Gateway recommends the following training resources.

Resource Service description For more information

www.gateway.com

Gateway Learning Libraries

Safety guidelines

While troubleshooting your server, follow these safety guidelines:

• Never remove the top panel while your server is turned on and while the modem cable

and the power cords are connected.

• Do not attempt to open the monitor. To do so is extremely dangerous. Even if the power

is disconnected, energy stored in the monitor components can be dangerous. Also, opening the monitor voids its warranty.

• Make sure that you are grounded correctly before opening the server. For more information

about preventing damage from static electricity, see “Preventing static electricity

discharge” on page 24.

• After you complete any maintenance task where you have to open the server case, make

sure that you close the case and reconnect all cables before you restart your server.

War ning

To avoid bodily injury, do not attempt to troubleshoot your server problem if:

- The power cords or plugs are damaged

- Liquid has been spilled into your server

- Your server was dropped

- The case was damaged Instead, unplug your server and contact a qualified computer technician.

A variety of courses and tutorials are available on CD. Select from several easy-to-use learning libraries.

www.gateway.com/training

Error messages

These messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to a write-protected diskette. Some messages, however, may indicate a problem that requires further troubleshooting.

Memory messages

Gate20 Error

The BIOS is unable to correctly control the system board’s Gate A20 function, which controls access of memory over 1 MB. This may indicate a problem with the system board.

Boot messages

Boot Failure ...

This is a generic message indicating the BIOS could not boot from a particular device. This message is usually followed by other information concerning the device.

Invalid Boot Diskette (if a diskette drive is available)

A diskette was found in the drive, but it is not configured as a bootable diskette.

CHAPTER 6: Troubleshooting

Drive Not Ready

The BIOS was unable to access the drive because it indicated it was not ready for data transfer. This is often reported by drives when no media is present.

A: Drive Error

The BIOS attempted to configure the A: drive during POST, but was unable to correctly configure the device. This may be due to a bad cable or faulty diskette drive.

Insert BOOT diskette in A:

The BIOS attempted to boot from the A: drive, but could not find a correct boot diskette.

Reboot and Select proper Boot device or Insert Boot Media in selected Boot device

BIOS could not find a bootable device in the system or removable media drive does not contain media.

NO ROM BASIC

This message occurs on some systems when no bootable device can be detected.

Storage Device messages

Primary Master Hard Disk Error

The IDE/ATAPI device configured as Primary Master could not be correctly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Primary Slave Hard Disk Error

The ATAPI device configured as Primary Slave could not be correctly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure ATAPI devices in POST.

Secondary Master Hard Disk Error

The ATAPI device configured as Secondary Master could not be correctly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure ATAPI devices in POST.

Secondary Slave Hard Disk Error

The ATAPI device configured as Secondary Slave could not be correctly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure ATAPI devices in POST.

Primary Master Drive - ATAPI Incompatible

The IATAPI device configured as Primary Master failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure ATAPI devices in POST.

Primary Slave Drive - ATAPI Incompatible

The ATAPI device configured as Primary Slave failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure ATAPI devices in POST.

Secondary Master Drive - ATAPI Incompatible

The ATAPI device configured as Secondary Master failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure ATAPI devices in POST.

Secondary Slave Drive - ATAPI Incompatible

The ATAPI device configured as Secondary Slave failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure ATAPI devices in POST.

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S.M.A.R.T. Capable but Command Failed

The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command transaction failed. This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard.

S.M.A.R.T. failure messages may indicate the need to replace the hard disk.

S.M.A.R.T. Command Failed

The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command transaction failed. This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard.

S.M.A.R.T. failure messages may indicate the need to replace the hard disk.

S.M.A.R.T. Status BAD, Backup and Replace

A S.M.A.R.T. capable hard disk sends this message when it detects an imminent failure. This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard.

S.M.A.R.T. failure messages may indicate the need to replace the hard disk.

S.M.A.R.T. Capable and Status BAD

A S.M.A.R.T. capable hard disk sends this message when it detects an imminent failure. This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard.

S.M.A.R.T. failure messages may indicate the need to replace the hard disk.

System configuration messages

DMA-2 Error

Error initializing secondary DMA controller. This is a fatal error, often indication a problem with system hardware.

DMA Controller Error

POST error while trying to initialize the DMA controller. This is a fatal error, often indication a problem with system hardware.

Checking NVRAM..Update Failed

BIOS could not write to the NVRAM block. This message appears when the FLASH part is write-protected or if there is no FLASH part (System uses a PROM or EPROM).

Microcode Error

BIOS could not find or load the CPU Microcode Update to the CPU. This message only applies to INTEL CPUs. The message is most likely to appear when a new CPU is installed in a system board with an outdated BIOS. In this case, the BIOS must be updated to include the Microcode Update for the new CPU.

NVRAM Checksum Bad, NVRAM Cleared

There was an error in while validating the NVRAM data. This causes POST to clear the NVRAM data.

Resource Conflict

More than one system device is trying to use the same non-shareable resources (Memory or I/O).

NVRAM Ignored

The NVRAM data used to store Plug’n’Play (PnP) data was not used for system configuration in POST.

NVRAM Bad

The NVRAM data used to store Plug’n’Play (PnP) data was not used for system configuration in POST due to a data error.

Static Resource Conflict

Two or more Static Devices are trying to use the same resource space (usually Memory or I/O).

CHAPTER 6: Troubleshooting

PCI I/O conflict

A PCI adapter generated an I/O resource conflict when configured by BIOS POST.

PCI ROM conflict

A PCI adapter generated an I/O resource conflict when configured by BIOS POST.

PCI IRQ conflict

A PCI adapter generated an I/O resource conflict when configured by BIOS POST.

PCI IRQ routing table error

BIOS POST (DIM code) found a PCI device in the system but was unable to figure out how to route an IRQ to the device. Usually this error is causing by an incomplete description of the PCI Interrupt Routing of the system.

Timer Error

Indicates an error while programming the count register of channel 2 of the 8254 timer. This may indicate a problem with system hardware.

Interrupt Controller-1 error

BIOS POST could not initialize the Master Interrupt Controller. This may indicate a problem with system hardware.

Interrupt Controller-2 error

BIOS POST could not initialize the Slave Interrupt Controller. This may indicate a problem with system hardware.

CMOS messages

CMOS Date/Time Not Set

The CMOS Date and/or Time are invalid. This error can be resolved by readjusting the system time in AMIBIOS Setup.

CMOS Battery Low

CMOS Battery is low. This message usually indicates that the CMOS battery needs to be replaced. It could also appear when the user intentionally discharges the CMOS battery.

CMOS Settings Wrong

CMOS settings are invalid. This error can be resolved by using BIOS Setup.

CMOS Checksum Bad

CMOS contents failed the Checksum check. Indicates that the CMOS data has been changed by a program other than the BIOS or that the CMOS is not retaining its data due to malfunction. This error can typically be resolved by using BIOS Setup.

Miscellaneous messages

Keyboard Error

Keyboard is not present or the hardware is not responding when the keyboard controller is initialized.

Keyboard/Interface Error

Keyboard Controller failure. This may indicate a problem with system hardware.

System Halted

The system has been halted. A reset or power cycle is required to reboot the machine. This message appears after a fatal error has been detected.

Troubleshooting

First steps

War ning

To avoid bodily injury, do not attempt to troubleshoot your server problem if:

- The power cords or plugs are damaged

- Liquid has been spilled into your server

- Your server was dropped

- The case was damaged Instead, unplug your server and contact a qualified computer technician.

Try these steps first before going to the following sections:

• Make sure that the power cords are connected to your server and an AC outlet and that

the AC outlet is supplying power.

• If you use a surge protector or a UPS, make sure that it is turned on and is rated to handle

the power required by your server.

• If you added or removed server components before the problem started, review the

installation procedures you performed and make sure that you followed each instruction. You may need to remove the device, uninstall the device’s software, then reinstall the device.

• If an error message appears on the screen, write down the exact message before calling

Gateway Customer Care. For instructions, see “Telephone support” on page 62.

• Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your

server restarts. Check your configuration settings.

• When diagnosing problems, press the non-maskable interrupt (NMI) button to put the

server into a halt state. For the location of the button, see “Control panel” on page 2.

• If an error occurs in a program, see its documentation or online help.

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Battery replacement

If you have problems after installing a new CMOS battery, try each of the following items, closing the case and restarting the server after each try:

• Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your

server restarts. Correct any discrepancies.

• Remove the back top panel by following the instructions in “Opening the server case” on

page 25, then make sure that all cables inside the case are attached securely. Also, make

sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins.

• If you have the correct test equipment, make sure that the new battery has power.

Although unlikely, your new battery may be defective.

Beep codes

Whenever a recoverable error occurs during the power-on self-test (POST), the BIOS displays an error message that describes the problem. The BIOS also sounds a beep code (one long tone followed by two short tones) during POST if the video configuration fails (a faulty video controller) or if an expansion card is not functioning correctly. One short beep indicates the BIOS will boot the operating system. No error found.

A PCI expansion card (for example, a RAID controller) can also issue audible errors by itself, usually consisting of one long tone followed by a series of short tones. For more information on the beep codes issued, check the documentation for that device.

The following table shows POST error beep codes. Prior to system video initialization, BIOS uses these codes to inform you of error conditions.

CHAPTER 6: Troubleshooting

Beeps Description Troubleshooting steps

1 Memory refresh timer error Reseat the memory modules or replace with

2 Parity error in the first 64 KB of memory. Same as for 1 beep.

3 Base memory read/write test error Same as for 1 beep.

4 System board timer not operational. Possible system board malfunction. To eliminate

5 A processor on the system board generated an

error.

6 The keyboard controller (8042) may be

defective. The BIOS cannot switch to Protected mode.

7 General exception error (processor exception

error).

modules you know are good.

the possibility of an add-in card problem, remove all expansion cards. If the beep code occurs even when all expansion cards have been removed, the system board is at fault. If the beep code does not occur when the expansion cards have been removed, one of the cards is causing the problem. Install the cards one at a time until the problem happens again. When the beep code returns, the most recent card you installed is at fault.

Remove one of the processors if two are installed, then try a known good processor in the first socket. Same as for 4 beeps.

Remove the keyboard to see if the error goes away. If it does, try a known good keyboard. Same as for 4 beeps.

Same as for 5 beeps

8 Display memory error (system video adapter). If the system video adapter is an add-in card,

9 The ROM checksum value does not match the

value encoded in the BIOS.

10 The shutdown register for CMOS RAM failed. Same as for 4 beeps.

11 The cache memory test failed. Same as for 4 beeps.

replace or reseat the video adapter. If the video adapter is integrated into the system board, the board may be faulty. Try using an add-in card.

Same as for 4 beeps.

Diagnostic LEDs

This system board provides a set of eight diagnostic (Port 80) LEDs. If you are troubleshooting your system, these LEDs can help you determine where errors are taking place.

If you are experiencing problems with your server, open the case and check these LEDs (CR22 to CR29) on the system board, then check the tables on the following pages to determine the problem.

The location of Port 80 LEDs is shown in the following illustration:

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The eight diagnostic LEDs are divided into two groups. LEDs from CR22-CR25 comprise one group, and LEDs from CR26-CR829 comprise the other group. The two groups represent the two digits of the hex code. The CR22-CR25 group stands for the first digit and the CR26-CR29 group stands for the second.

CR22

CR23

CR24 CR25 CR26 CR27 CR28

CR29

CHAPTER 6: Troubleshooting

In determining the code, Off = 0 and On = 1. Based on this, you can determine the corresponding hex code. Then, by checking “POST code checkpoints” on page 70, “Bootblock initialization code

checkpoints” on page 72, “Bootblock recovery code checkpoints” on page 73, “DIM code checkpoints” on page 74, and “ACPI runtime checkpoints” on page 74, you can find out where

an error is taking place. For example, if a hex code of 0B is indicated, you can detemine that the server cannot detect

the PS/2 mouse. You can then take measures, such as reinserting the mouse, to solve the problem. All LEDs are cleared and restored to normal status after the server is power cycled.

POST code checkpoints

The following table shows the checkpoints, LED codes, and task description of events that may occur during the POST portion of the BIOS:

Check

Description

point

03 Disable NMI, Parity, video for EGA, and DMA controllers. Initialize BIOS, POST,

04 Check CMOS diagnostic byte to determine if battery power is OK and CMOS

05 Initialize the interrupt controller in hardware (generally PIC) and interrupt vector

06 Do R/W test to CH-2 count reg. Initialize CH-0 as system timer. Install the

08 Initialize the CPU. The BAT test is being done on KBC. The keyboard controller

C0 Early CPU Init Start — Disable Cache - Init Local APIC

C1 Set up boot strap processor information.

C2 Set up boot strap processor for POST.

C5 Enumerate and set up application processors.

Runtime data area. Also initialize BIOS modules on POST entry and GPNV area. Initialized CMOS as mentioned in the Kernel Variable “wCMOSFlags.”

checksum is OK. Verify CMOS checksum manually by reading storage area. If the CMOS checksum is bad, update CMOS with power-on default values and clear passwords. Initialize status register A. Initialize data variables that are based on CMOS setup questions. Initialize both the 8259 compatible PICs in the system.

table.

POSTINT1Ch handler. Enable IRQ-0 in PIC for system timer interrupt. Trap INT1Ch vector to “POSTINT1ChHandlerBlock.”

command byte is being programmed after Auto detection of KB/MS using AMI KB-5.

C6 Re-enable cache for boot strap processor.

C7 Early CPU Init Exit.

0A Initialize the 8042 compatible keyboard controller.

0B Detect the presence of PS/2 mouse.

0C Detect the presence of keyboard in KBC port.

0E Testing and initialization of different input devices. Also, update the Kernel

Variables. Trap the INT09h vector, so that the POST INT09h handler gets control for IRQ1. Uncompress all available language, BIOS logo, and Silent logo modules.

13 Early POST initialization of chipset registers.

24 Uncompress and initialize any platform specific BIOS modules.

30 Initialize System Management Interrupt.

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Check

Description

point

2A Initialize different devices through DIM.

2C Initialize different devices. Detects and initializes the video adapter installed in the

2E Initialize all the output devices.

31 Allocate memory for ADM module and uncompress it. Give control to ADM module

33 Initialize the silent boot module. Set the window for displaying text information.

37 Displaying sign-on message, CPU information, setup key message, and any

38 Initialize different devices through DIM. See “DIM code checkpoints” on page 74

39 Initialize DMAC-1 and DMAC-2.

3A Initialize RTC date/time. 3B Test for total memory installed in the system. Also, press DEL or ESC keys to limit

3C Mid-POST initialization of chipset registers.

See “DIM code checkpoints” on page 74 for more information.

system that has optional ROMs.

for initialization. Initialize language and font modules for ADM. Activate ADM module.

OEM-specific information.

for more information.

memory test. Display total memory in the system.

40 Detect different devices (parallel ports, serial ports, and coprocessor in CPU, and

50 Programming the memory hole or any kind of implementation that needs an

52 Updates CMOS memory size from memory found in memory test. Allocates

60 Initialize NUM-LOCK status and programs the KBD typematic rate.

75 Initialize Int-13 and prepare for IPL detection.

78 Initialize IPL devices controlled by BIOS and option ROMs.

7A Initialize remaining option ROMs.

7C Generate and write contents of ESCD in NVRam.

84 Log errors encountered during POST.

85 Display error to the user and gets the user response to error.

87 Execute BIOS setup if needed/requested.

8C Late POST initialization of chipset registers.

8D Build ACPI tables (if ACPI is supported).

8E Program the peripheral parameters. Enable/disable NMI as selected.

so on) successfully installed in the system and update the BDA, EBDA, and so on.

adjustment in system RAM size, if needed.

memory for Extended BIOS Data Area from base memory.

90 Late POST initialization of system management interrupt.

A0 Check boot password if installed.

A1 Clean-up work needed before booting to operating system.

CHAPTER 6: Troubleshooting

Check

Description

point

A2 Take care of runtime image preparation for different BIOS modules. Fill the free

A4 Initialize runtime language module.

A7 Display the system configuration screen, if enabled. Initialize the CPUs before boot,

A8 Prepare CPU for operating system boot, including final MTRR values.

A9 Wait for user input at config display, if needed.

AA Uninstall POST INT1Ch vector and INT09h vector. De-initializes the ADM module.

AB Prepare BBS in Int 19 boot.

AC End of POST initialization of chipset registers.

B1 Save system context for ACPI.

00 Pass control to OS Loader (typically INT19h).

area in F000h segment with 0FFh. Initializes the Microsoft® IRQ Routing Table. Prepares the runtime language module. Disables the system configuration display, if needed.

including the programming of the MTRRs.

Bootblock initialization code checkpoints

The Bootblock initialization code sets up the chipset, memory, and other components before system memory is available. The following table provides the diagnostic LED code for these checkpoints and describes the type of checkpoints that may occur during the bootblock initialization:

Check

Description

point

Before D1h

D1 Perform keyboard controller BAT test. Check if waking up from power management

D0 Go to flat mode with 4 GB limit and GA20 enabled. Verify the bootblock checksum.

D2 Disable CACHE before memory detection. Execute full memory sizing module. Verify

D3 If memory sizing module not executed, start memory refresh and do memory sizing

D4 Test base 512 KB memory. Adjust policies and cache first 8 MB. Set stack.

D5 Bootblock code is copied from ROM to lower system memory and control is given

D6 Both key sequence and OEM-specific method is checked to determine if BIOS

D7 Restore CPUID value back into register. The Bootblock-Runtime interface module is

Early chipset initialization is done. Early super I/O initialization is done, including RTC and keyboard controller. NMI is disabled.

suspend state. Save power-on CPUID value in scratch CMOS.

that flat mode is enabled.

in Bootblock code. Do additional chipset initialization. Re-enable CACHE. Verify that flat mode is enabled.

to it. BIOS now executes out of RAM.

recovery is forced. Main BIOS checksum is tested. If BIOS recovery is necessary, control flows to checkpoint E0. See Bootblock Recovery Code Checkpoints section of document for more information.

moved to system memory and control is given to it. Determine whether to execute serial flash.

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Check

Description

point

D8 The Runtime module is uncompressed into memory. CPUID information is stored in

D9 Store the Uncompressed pointer for future use in PMM. Copying Main BIOS into

DA Restore CPUID value back into register. Give control to BIOS POST

memory.

memory. Leaves all RAM below 1 MB Read-Write, including E000 and F000 shadow areas, but closing SMRAM.

(ExecutePOSTKernel). See “POST code checkpoints” on page 70 for more information.

Bootblock recovery code checkpoints

The bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to occur because the user has forced the update or the BIOS checksum is corrupt. The following table provides the diagnostic LED codes for these checkpoints and describes the type of checkpoints that may occur during the Bootblock recovery portion of the BIOS:

Check point

E0 Initialize the floppy controller in the super I/O. Some interrupt vectors are initialized.

E9 Set up floppy controller and data. Attempt to read from floppy.

Description

DMA controller is initialized. 8259 interrupt controller is initialized. L1 cache is enabled.

EA Enable ATAPI hardware. Attempt to read from ARMD and ATAPI CDROM.

EB Disable ATAPI hardware. Jump back to checkpoint E9.

EF Read error occurred on media. Jump back to checkpoint EB.

E9 or EADetermine information about root directory of recovery media.

F0 Search for pre-defined recovery file name in root directory.

F1 Recovery file not found.

F2 Start reading FAT table and analyze FAT to find the clusters occupied by the recovery

F3 Start reading the recovery file cluster by cluster.

F5 Disable L1 cache.

FA Check the validity of the recovery file configuration to the current configuration of

FB Make flash write-enabled through chipset and OEM-specific method. Detect correct

F4 The recovery file size does not equal the found flash part size.

FC Erase the flash part.

FD Program the flash part.

file.

the flash part.

flash part. Verify that the found flash part size equals the recovery file size.

FF The flash has been updated successfully. Make flash write-disabled. Disable ATAPI

hardware. Restore CPUID value back into register. Give control to F000 ROM at F000:FFF0h.

CHAPTER 6: Troubleshooting

DIM code checkpoints

The Device Initialization Manager (DIM) gets control at various times during BIOS POST to initialize different system buses. The following table describes the main checkpoints where the DIM module is accessed.

Checkpoint Description

2A Initialize different buses and perform the following functions:

38 Initialize different buses and perform the following functions:

■

Reset, Detect, and Disable (function 0) — Disables all device nodes, PCI devices, and PnP ISA cards. It also assigns PCI bus numbers.

■

Static Device Initialization (function 1) — Initializes all static devices that include manual configured onboard peripherals, memory and I/O decode windows in PCI-PCI bridges, and noncompliant PCI devices. Static resources are also reserved.

■

Boot Output Device Initialization (function 2) — Searches for and initializes any PnP, PCI, or AGP video devices.

■

Boot Input Device INitialization (function 3) — Searches for and configures PCI input devices and detects if system has standard keyboard controller.

■

IPL Device Initialization (function 4) — Searches for and configures all PnP and PCI boot devices.

■

General Device Initialization (function 5) — Configures all onboard peripherals that are set to an automatic configuration and configures all remaining PnP and PCI devices.

ACPI runtime checkpoints

ACPI checkpoints are displayed when an ACPI-capable operating system either enters or leaves a sleep state. The following table describes the types of checkpoints that may occur during ACPI sleep or wake events:

Checkpoint Description

BIOS

AC First ASL checkpoint. Indicates that the system is running in

ACPI mode.

AA System is running in APIC mode.

01, 02, 03, 04, 05 Entering sleep state S1, S2, S3, S4, or S5.

10, 20, 30, 40, 50 Waking from sleep state S1, S2, S3, S4, or S5.

The settings in the BIOS Setup utility are not retained

• Replace the CMOS battery. For instructions, see “Replacing the CMOS battery” on page 49.

Optical drive

Your server does not recognize an optical drive

Your optical drive tray does not open

Expansion cards

Your server does not recognize an expansion card

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• Restart your server, then open the BIOS Setup utility by pressing and holding F2 while your

server restarts. Make sure that the IDE controllers are enabled. For more information, see

“Using the BIOS Setup Utility” on page 53.

• Reinstall the device driver. For instructions, see Using Your Server Companion DVD.

• Make sure that the drive is configured correctly by following the instructions in the drive’s

documentation.

• Turn off your server, then remove the drive and push it in again to make sure the drive

is seated correctly. For instructions, see “Removing and installing an optical drive” on

page 28.

• Press a straightened paper clip wire into the optical drive’s manual eject hole. The drive

tray opens.

• If this problem happens frequently while the server is turned on, the drive may be defective.

• Restart your server.

• Make sure that you have installed the necessary software or driver. For instructions, see

the card’s documentation.

• Reseat the expansion card and riser card. For instructions, see “Installing and removing

PCI expansion cards” on page 34.

• If another slot of the correct size is available, install the card in a different slot.

Hard drive

The hard drive cannot be accessed, or you receive a “General failure reading drive C” error message

• If a diskette is in the diskette drive, eject it and restart your server by pressing the reset

button.

• Restart your server by pressing the reset button.

• Turn off your server, then remove all hard drives and push them in again to make sure

the drives are seated correctly. For instructions, see “Removing and installing a hard drive”

on page 29.

• If your server has been subjected to static electricity or physical shock, you may need to

reinstall the operating system.

You receive a “Non-system disk” or “disk error” error message

• Eject the diskette from the diskette drive (if installed), then press ENTER.

• Make sure that your hard drive has an active partition. For more information, see “The

master boot record is corrupted” on page 76.

You are having problems with a SATA drive

• For normal SATA drives (not SATA RAID), check the BIOS setup utility to see if the BIOS has

recognized the drive.

• Make sure that the power cable and SATA cables are attached securely to the drive cage.

• If the drive is not detected, try a different SATA port.

• Try swapping SATA cables between drives to determine if the cable is defective.

• Try listening to the drive to determine if the drive is spinning up. If not, the drive may be

defective.

Internet

Keyboard

CHAPTER 6: Troubleshooting

The master boot record is corrupted

• In a Windows network operating system, repair the master boot record using FDISK.

To repair the master boot record:

• At a DOS command prompt, type fdisk/mbr, then press ENTER.

LED information

See “LED information” on page 8 for a description of this server’s LEDs and the information they provide.

Memory

Memory errors were detected during server start up

Monitor

Your server is running but there is no picture

The color is not uniform

Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity.

Make sure that:

• Open your server and make sure that the memory modules are installed correctly. For

instructions, see “Installing memory” on page 31.

• A memory module may be defective. If possible, try another memory module and see if

the error repeats.

• Adjust the brightness and contrast controls to the center position.

• Make sure that the monitor is plugged in and turned on. If the monitor is turned on, the

power LED should be lit.

• Check the port and cable for bent or damaged pins.

• Connect your monitor to another computer, or connect a monitor that you know works

to your server.

• The monitor is not positioned too close to another monitor, electric fan, or fluorescent light.

• You demagnetize the screen using the monitor’s degauss feature. For more information

on degauss, see the monitor’s documentation.

Power

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A horizontal line or wire is visible across the CRT monitor screen

The monitor may use thin damper wires, located approximately 1/3 of the way from the upper and lower screen edges, to stabilize the internal aperture grille. These wires are most obvious when the monitor displays a white background. The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence. The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor’s function.

You press the power button, but the server does not turn on

• If the power button LED is green, the server is turned on, but you may not be seeing an

image on the monitor. For monitor troubleshooting, see “Monitor” on page 76.

• If your server is plugged into a surge protector or UPS, make sure that the surge protector

or UPS is connected securely to an electrical outlet, turned on, and working correctly. One way to check this is to plug the server directly into a wall outlet, bypassing the surge protector or UPS.

• Make sure that the electrical outlet is working by plugging a working device, such as a

lamp, into the outlet, then turning it on to test the outlet.

• Open your server and make sure that the power supply module cage cable is connected

correctly to the system board.

When you turn on the server, it makes several short beeps

• The short beeps indicate the server has encountered some type of error. See “Beep codes”

on page 67.

Processor

Your server does not recognize a new processor

• Make sure that the processor is fully seated in its socket. The processor should be

recognized automatically if it is installed correctly.

• If you have upgraded your server from one processor to two, you may need to reconfigure

your operating system so it recognizes the additional processor. For instructions, see your operating system’s documentation.

CHAPTER 6: Troubleshooting

APPENDIX A

Server Specifications

• System specifications

• System board specifications

• Environmental specifications

• Electronic specifications

• Additional specifications

APPENDIX A: Server Specifications

System specifications

Case size

Weight

Fans

Ports

Drives (standard)

Hard drive bays

Card sizes

Power supply

Operating systems

Certifications

5.12 × 17.56 × 27.56 inches (13.0 × 44.6 × 70.0 cm)

Minimum - 79.37 lbs (36 Kg) (no bezel, power supplies, hard drives, optical drive, fans, cables, and so on) Maximum - 99.21 lbs (45 Kg) (±0.5 Kg)

■

Five dual-rotor, multi-speed system fans

■

PS/2 keyboard or mouse (2)

■

USB (4 standard, 2 front and 2 back)

■

Serial

■

VGA (2 standard, 1 front and 1 back)

■

LAN (4) (RJ-45)

■

IPMI (RJ-45) for BMC

■

One slimline drive bay for an optical drive

Twelve SATA or SAS hot-swap hard drive bays

Riser card assembly supports three full-length, full-height and two low-profile PCI expansion cards

Three 700 W hot-swap, redundant power supply modules (standard)

Supports Windows Server 2003 (all) and Windows Storage Server 2003 (all)

■

FCC Class A

■

cUL

System board specifications

Processor

Chipset

Memory

PCI device/slot

VGA

Quad 1207-pin socket F Supports as many as four AMD Opteron 8000 Series processors with 1.0 GHz Hyper Transport Bus

■

nVIDIA nFORCE 3600 (MCP55 Professional)

■

nVIDIA nFORCE 3050 (IO55)

■

NEC PCI-X bridge uPD 720404

Sixteen DIMM slots support from 1 GB to 64 GB total memory Use only 184-pin, DDR2-533/667 compliant, ECC, registered, 72-bit, single rank or dual rank, SDRAM modules.

Caution - When using Dual Rank (double row) DIMMs, a maximum of four loads per memory channel is supported. This means a maximum of four dual rank DIMMs can be populated on this system board.

■

Riser 1 supports - one full-length, full-height 64-bit PCI-X 100 MHz card and two PCI-Express cards

■

Riser 2 supports - two low profile PCI-Express cards.

■

Integrated Matrox G200 Graphics Core with 2.25 MB

■

Up to 1280 × 1024, 8 bpp or 1024 × 768, 16 bpp

LAN

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■

nVIDIA MCP55 and IO55

■

Four onboard 10/100/1000 network interface

■

Supports teaming, load-balancing, failover, TOE, and jumbo frame

ACPI

ACPI 2.0b compliance Supports:

■

Environmental specifications

The following specifications identify maximum environmental conditions. At no time should the server run under conditions which violate these specifications.

Variable Requirements

Temperature Nonoperating: -40° to 158°F (-40° to 70°C)

Humidity Nonoperating: + 10% to +95%

Acoustic noise Sound Pressure: 58 dBA (Rackmount) in an idle state at typical office

Shock Operating - 5.0 g, 11 mSec, 1/2 sine

Operating: 50° to 95°F (10° to 35°C) with a maximum rate of change not to exceed 10° per hour

Operating: +20% to +80%

ambient temperature. (73.4 +/- ° F) Sound Power: 6.8 BA in an idle state at typical office ambient temperature. (73.4 +/- 3.6° F)

Unpackaged - 25 g, velocity change 136 inches/sec ( ≧ 40 lbs to > 80 lbs). Packaged - Non-palletized free fall in height 24 inches (≧ 40 lbs to > 80 lbs)

Vibration Unpackaged - 5 Hz to 500 Hz, 2.20 g RMS random

Electrostatic discharge (ESD)

System cooling requirement in BTU/Hr

+/-15 kV, air discharge +/- 8 kV direct contact

7140 BTU/hour (Based on one 700W power supply module)

Electronic specifications

Memory map

Address Range (hex) Amount Function

0 to 07FFFFh 640 KB DOS region, base system memory

0A0000h to 0BFFFFh 128 KB Video or SMM memory

0C0000h and 0DFFFFh 128 KB Expansion card BIOS and buffer area

0E0000h to 0FFFFFh 128 KB System BIOS

Interrupts

APPENDIX A: Server Specifications

Address Range (hex) Amount Function

0E0000h to 0EFFFFh 2 MB Extended system BIOS

FC000000h to FFFFFFFFh 64 MB PCI memory space

Important

If you disable an IDE controller to free the interrupt for that controller, you must physically unplug the IDE cable from the system board. Simply disabling the drive by configuring the BIOS option does not make the interrupt available.

The following table reflects a typical configuration, but you can change these interrupts. Use this information to determine how to program each interrupt.

ISA Interrupt Description

IRQ0 8254 timer

IRQ1 Keyboard controller

IRQ2 Cascade for IRQ9

IRQ3 Free

Connector pinouts

Main power connector (J48)

IRQ4 Serial port

IRQ5 VGA

IRQ6 Diskette controller

IRQ7 Free

IRQ8 Real-time clock

IRQ9 Generic, Option for SCI

IRQ10 USB controller

IRQ11 LAN

IRQ12 Mouse controller

IRQ13 Numeric data processor

IRQ14 Primary IDE controller

IRQ15 Free

Pin Signal Name

1 +3.3 V

2 +3.3 V

3 Ground

www.gateway.com

Pin Signal Name

4+5 V

5 Ground

6+5 V

7 Ground

8Power good

9 Stand by +5 V

10 +12 V

11 +12 V

12 +3.3 V

13 +3.3 V

14 -12 V

15 Ground

16 DC_ON (soft on/off)

17 Ground

18 Ground

19 Ground

20 Key

21 +5 V

22 +5 V

23 +5 V

24 Ground

Processor power connector (J1)

Pin Signal Name

1 Ground

2Ground

3 Ground

4Ground

5 +12 V1

6+12 V1

7 +12 V2

8+12 V2

VGA connector

APPENDIX A: Server Specifications

Pin Signal Name

1 Red

2 Green

3 Blue

4 No connection

5 GND

6GND

7 +5 V

8GND

9 +5 V

10 GND

11 No connection

12 SDA

13 HSYNC (horizontal sync)

14 VSYNC (vertical sync)

15 SCL

Serial port connector

Pin Signal Name Description

1 DCD Data Carrier Detect

2 RXDATA Receive Data

3 TXDATA Transmit Data

4 DTR Data Terminal Ready

5 GND Ground

6 DSR Data Set Ready

7 RTS Request To Send

8CTS Clear To Send

9 RI Ring Indicate

Keyboard and Mouse connectors

Pin Signal Name

1 Keyboard (or mouse) data

2NC

Pin Signal Name

3 GND

4+5 V

5 Keyboard (or mouse) clock

6NC

External USB connectors

Pin Signal Name

1 +5 V

2USBn Data-

3 USBn Data+

4GND

C (SMBus) connector

www.gateway.com

Pin Signal Name

1 I2C SCL

3 I2C Alert

4Ground

5 +3.3 V

C SDA

Additional specifications

For more information about your server, such as memory size, hard drive size, and processor type, visit Gateway’s Support page at support.gateway.com additional Gateway documentation and detailed specifications for your server.

. The Support page also has links to

APPENDIX A: Server Specifications

APPENDIX B

BIOS Settings

APPENDIX B: BIOS Settings

If you ever need to restore your BIOS settings, such as after a system board change, a record of the settings will make the process much easier. You can print this appendix, then record your custom BIOS settings on the printout. Only settings which can be changed are listed. For a complete list of viewable BIOS settings, run the BIOS Setup utility.

To view all BIOS settings:

1 Restart your server 2 Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utility

opens.

3 Select menus and submenus to display setting information.

Caution

Setting the wrong values in the Advanced Menu may cause the server to malfunction.

BIOS menu BIOS submenu Setting Value

Main

System Overview AMIBIOS (Version, Build date, System ID, Version), Processor (Type, Speed, Count)

Advanced

System Memory (Size)

System Time HH:MM:SS

System Date DAY MM/DD/YYYY

CPU Configuration Module Version

Physical count

Logical count

Manufacturer and type

Revision

Cache L1

Cache L2

Speed

Current FSB Multiplier

Maximum FSB Multiplier

Able to Change Freq.

uCode Patch Level

GART Error Reporting Enabled

Disabled

Microcode Update Enable

Disable

SVM Enable

Disable

www.gateway.com

BIOS menu BIOS submenu Setting Value

Memory Configuration

ACPI 2.0 Object Enable

Disable

Total Memory Capacity

IOMMU Mode AGP Present

Disabled 32MB 64MB 128MB 256MB 512MB 1GB

Memory Hole Remapping Enabled

Disabled

CS Sparing Enable Enabled

Disabled

DIMM Information

CPU0 Size of Dimm #A0 (Size or Non-Presence) Size of Dimm #B0 (Size or Non-Presence) Size of Dimm #A1 (Size or Non-Presence) Size of Dimm #B1 (Size or Non-Presence)

CPU1 Size of Dimm #A0 (Size or Non-Presence) Size of Dimm #B0 (Size or Non-Presence) Size of Dimm #A1 (Size or Non-Presence) Size of Dimm #B1 (Size or Non-Presence)

IDE Configuration

CPU2 Size of Dimm #A0 (Size or Non-Presence) Size of Dimm #B0 (Size or Non-Presence) Size of Dimm #A1 (Size or Non-Presence) Size of Dimm #B1 (Size or Non-Presence)

CPU3 Size of Dimm #A0 (Size or Non-Presence) Size of Dimm #B0 (Size or Non-Presence) Size of Dimm #A1 (Size or Non-Presence) Size of Dimm #B1 (Size or Non-Presence)

OnBoard IDE Controller Disabled

Enabled

OnBoard SATA Controller Disabled

Device 0 Device 0/1 Device 0/1/2

Primary IDE Master (auto-detected)

Selects IDE Configuration sub-menu.

Primary IDE Slave (auto-detected)

Selects IDE Configuration sub-menu.

MCP55 SATA 0 Primary (auto-detected)

Selects IDE Configuration sub-menu.

APPENDIX B: BIOS Settings

BIOS menu BIOS submenu Setting Value

MCP55 SATA 0 Secondary (auto-detected)

MCP55 SATA 1 Primary (auto-detected)

MCP55 SATA 1 Secondary (auto-detected)

MCP55 SATA 2 Primary (auto-detected)

MCP55 SATA 2 Secondary (auto-detected)

IO55 SATA 0 Primary (auto-detected)

IO55 SATA 0 Secondary (auto-detected)

IO55 SATA 1 Primary (auto-detected)

IO55 SATA 1 Secondary (auto-detected)

IO55 SATA 2 Primary (auto-detected)

IO55 SATA 2 Secondary (auto-detected)

Selects IDE Configuration sub-menu.

Super I/O Configuration

Hard Disk Write Protect Disabled

Enabled

IDE Detect Time Out (Sec) 0, 5, 10, 15, 20, 25, 30, 35

ATA(PI) 80Pin Cable Detection Host & Device

Host Device

Onboard Floppy Controller Disabled

Enabled

Floppy A Disabled

1.44 MB 3½”

2.88 MB 3½”

Serial Port 1 Address Disabled

3F8 2F8 3E8 2E8

Serial Port 1 IRQ IRQ3

IRQ4 IRQ10 IRQ11

PS/2 Keyboard Present

PS/2 Mouse Present

www.gateway.com

BIOS menu BIOS submenu Setting Value

USB Configuration

USB Devices Enabled (List of USB devices detected by BIOS)

PCI Configuration

Legacy USB Support Disabled

USB 2.0 Controller Mode FullSpeed (12 Mbps)

BIOS EHCI Hand-Off Disabled

OnBoard VGA Disabled

OnBoard NIC1 Disabled

OnBoard NIC2 Disabled

OnBoard NIC3 Disabled

OnBoard NIC4 Disabled

OnBoard NIC PXE Function Disabled

PCIX Daughter Card Option ROM

Enabled

Auto

HiSpeed (480 Mbps)

Enabled

Disabled

Enabled

GW MzBoard Option ROM Disabled

Full Height Riser Slot Installed

PCIe Top Slot Option ROM Disabled

PCIe Middle Slot Option ROM

PCI-X Bottom Slot Option ROM

Low Profile Riser Slot Installed

PCIe Top Slot Option ROM Disabled

PCIe Middle Slot Option ROM

Enabled

Disabled

Enabled

Disabled

Enabled

Disabled

Enabled

APPENDIX B: BIOS Settings

BIOS menu BIOS submenu Setting Value

Boot

Boot Settings Configuration

Security

Quick Boot Disabled

Enabled

Quiet Boot Disabled

Enabled

Bootup Num-Lock On

Off

POST Error Pause Disabled

Enabled

Supervisor Password (Installed/Not installed)

User Password (Installed/Not installed)

Change Supervisor Password (Set or clear Supervisor password)

User Access Level No Access

View Only

Limited Full Access

Change User Password (Set or clear User password)

Server

Password Check Disabled

Enabled

Boot Sector Virus Protection Disabled

Enabled

Power & Reset Switches Inhibit Disabled

Enabled

NMI control switch inhibit Disabled

Enabled

System Management

Restore on AC Power Loss Last State

Install OS Windows/Other

Wake on Ring Function Enabled

Disabled

Plug & Play BMC detection Enabled

Disabled

Remote Access Configuration

www.gateway.com

BIOS menu BIOS submenu Setting Value

IPMI Configuration

Remote Access Disabled

Serial Port Number (Base address and IRQ)

Serial Port Mode 115200 8,n,1

Flow Control None

Redirection After BIOS POST Disabled

Termin al Type ANSI

VT-UTF8 Combo Key Support Disabled

Status of BMC

BMC Firmware Revision

Enabled

COM1

57600 8,n,1 19200 8,n,1 09600 8,n,1

Hardware Software

Boot Loader Always

VT100+ VT-UTF8

Enabled

Exit

View BMC Event Log Provides data on event log

Clear BMC System Event Log

Disable PEF No

Restore on AC Power Loss

Wake on RING function

Save Changes and Exit (F10)

Discard Changes and Exit

Discard Changes

Load Optimal Defaults

Load Custom Defaults

Save Custom Defaults

Yes

Power Off Power On Last State

Disabled

Enabled

This second level submenu is accessed from the submenu indicated in the first column.

APPENDIX B: BIOS Settings

BIOS submenu BIOS 2nd level

submenu

IDE Configuration

Primary IDE Master (All IDE drives)

Setting Value

(Below is shown information and options appropriate to drive type)

Device Device information

Vendor Device vendor

Size Device size

LBA Mode Device LBA mode

Block Mode Device block mode

PIO Mode Device PIO mode

Async DMA Device Async DMA mode

Ultra DMA Device Ultra DMA mode

S.M.A.R.T. Device S.M.A.R.T. support

Type Not Installed

Auto

CD/DVD ARMD

LBA/Large Mode Disabled

Block (Multi-Sector Transfer) Mode

PIO Mode Auto

DMA Mode Auto

S.M.A.R.T. Auto

32Bit Data Transfer Disabled

Auto

Disabled

Auto

0 1 2 3 4

SWDMA 0-2 MWDMA 0-2 UWDMA 0-6

Disabled Enabled

Enabled

Gateway E-9722R User Manual 2

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Checking Out Your Gateway Server

Front

Control panel

Back

Interior

System board

Connectors

Hot-swap backplanes

SATA II/SAS backplane

LED information

Getting Help

Server Companion DVD

Gateway Web site

Telephone support

Setting Up Your Server

Setting up the hardware

Protecting from power source problems

Starting your server

Understanding the power-on self-test

Turning off your server

Setting up the operating system

Initial hardware settings

Maintaining Your Server

Caring for your server

Cleaning your server

Cleaning tips

Cleaning the keyboard

Cleaning the screen

Preparing for system recovery

Recording the BIOS configuration

System administration

Gateway Systems Manager

Server security

Locking the server

Using BIOS security passwords

Identifying your server

Updating the baseboard management controller firmware

Using your Server Companion DVD

Viewing documents

Installing drivers and programs

Booting from the Server Companion DVD

Installing Components

Preparing to install components

Selecting a place to work

Gathering the tools you need

Getting Help

Preventing static electricity discharge

Opening the server case

Closing the server case

Installing and removing drives

Removing and installing an optical drive

Removing and installing a hard drive

Filling empty drive bays

Installing memory

Installing and removing PCI expansion cards

Removing and installing the PCI riser assembly, a riser, or a PCI card

Replacing system fans

Replacing or adding a processor

Replacing a power supply module

Replacing the power distribution module

Replacing the hot-swap backplane

Installing and removing an optional mezzanine board

Replacing the CMOS battery

Replacing the control panel

Replacing the system board

Using the BIOS Setup Utility

Opening the BIOS Setup utility

Updating the BIOS

Recovering the BIOS

Resetting the BIOS

Resetting BIOS passwords

Updating and recovering the BMC

Updating the BMC firmware

Recovering the BMC

Troubleshooting