•Finding the Microsoft Certificate of Authenticity
1
CHAPTER 1: Getting Helpwww.gateway.com
Thank you for purchasing our computer!
You have made an excellent decision choosing Gateway. We are sure that you
will be pleased with the outstanding quality, reliability, and performance of your
new computer. Each and every Gateway computer uses the latest technology
and passes through the most stringent quality control tests to ensure that you
are provided with the best product possible.
Please read this manual carefully to familiarize yourself with our range of
services and support. We have highlighted some basic care and safety
information to help you keep your computer in good operating condition.
Gateway stands behind our value proposition to our customers — to provide
best-of-class service and support in addition to high-quality, brand-name
components at affordable prices. If you ever have a problem, our
knowledgeable, dedicated customer service department will provide you with
fast, considerate service.
We sincerely hope that you will receive the utmost satisfaction and enjoyment
from your new Gateway computer for years to come.
Thanks again, from all of us at Gateway.
Using the Gateway Web site
Gateway's online support is available 24 hours per day, 7 days per week, and
provides the most current drivers, product specifications, tutorials, and
personalized information about your computer. Visit the Gateway Web support
site at www.gateway.com/support
.
2
www.gateway.com
Using Support
Using the Gateway Web site
The Support site is divided into seven major areas:
■ Support Home
■ Product Support
■ Downloads
■ Customer Service
■ Upgrade Center
■ Resources
■ Contact Us
Support Home
Click Support Home, then click Desktops. To view support documents for your
computer, type your serial number in the Serial Number box, then click Submit.
Click the arrow button to open the Select Your Computer Product box, then
click Desktop Computers to access product documentation, specifications, and
guides for all Gateway computers.
Product Support
Click Product Support to view a list of all the products that Gateway supports.
Downloads
Click Downloads to get the latest software updates for BIOS and driver
upgrades. By entering your serial number you get drivers specific to your
computer. Click Browse All Downloads to walk through a step-by-step wizard
to locate your drivers.
Customer Service
Click Customer Service to view information about your account and general
information about warranties and special offers.
Upgrade Center
Click Upgrade Center to view and purchase upgrades for your computer.
Resources
Click Resources to access utilities to help you manage your computer.
Contact Us
Click Contact Us to access links to Customer Care with a live technician,
including chat and e-mail. Click Call Us to get a list of Gateway telephone
numbers for both sales and support. For more information, see “Telephone
support” on page 180.
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CHAPTER 1: Getting Helpwww.gateway.com
Using Help and Support
Your computer includes Help and Support, an easily accessible collection of help
information, troubleshooters, and automated support. Use Help and Support
to answer questions about Windows and to help you quickly discover and use
the many features of your Gateway computer.
To start Help and Support:
■ Click Start, then click Help and Support. Help and Support opens.
Searching for a topic
4
Using Help and Support, you can find help information by clicking a link,
performing a search, or browsing the index.
To search for a topic in Help and Support, type a word or phrase (keyword) in
the Search box located at the top of any Help and Support screen, then click
the arrowbutton.
For each search, you receive the following search result types:
■ Suggested Topics—These topics are located in Help and Support and are
relevant to your search topic.
■ Full-text Search Matches—These topics are located in Help and Support
and contain the words you entered in the Search box.
■ Microsoft Knowledge Base—These topics are located on the Microsoft
Web site and contain the words you entered in the Search box. You must
be connected to the Internet to search for and access these topics.
To view a list of your search results, click the results header for the type of results
you want to view.
To view a topic, click the topic name in the Search Results list.
www.gateway.com
Using Online help
Many programs provide information online so you can research a topic or learn
how to perform a task while you are using the program. You can access most
online help information by selecting a topic from a Help menu or by clicking a
Help button.
Finding your model and serial number
Using Online help
The labels shown in this section are for
informational purposes only. Label
information varies by model, features
Important
ordered, and location.
The label on the side of your computer case includes your computer serial
number. Gateway Customer Care will need this information if you call for
assistance.
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CHAPTER 1: Getting Helpwww.gateway.com
Finding the Microsoft Certificate of Authenticity
The Microsoft Certificate of Authenticity label found on the back or side of your
computer includes the product key code for your operating system.
6
CHAPTER 2
Getting Started
•Front
•Back
•Working safely
•Starting your computer
•Turning off your computer
•Restarting your computer
•Using the keyboard
•Using the mouse
•Connecting the dial-up modem
•Connecting to a cable or DSL modem or to an Ethernet
network
•Installing a printer, scanner, or other peripheral device
7
CHAPTER 2: Getting Startedwww.gateway.com
Front
Your computer includes the following components (your computer may differ
from the computer shown below).
DVD/CD drive
Spare 5.25-inch drive bay
Spare 3.5-inch drive bay
Memory card reader
(optional). This bay can
also hold an optional
diskette drive.
Power button/power
indicator
IEEE 1394 ports (optional
on some models)
USB ports
Headphone jack
Microphone jack
ComponentIconDescription
DVD/CD driveUse this drive to listen to audio CDs, install games and programs, watch DVDs, and
store large files onto recordable discs (depending on drive type).
This drive may be a CD, recordable CD, DVD, or recordable DVD drive. To identify your
drive type and for more information about your drive, see “Identifying drive types”
on page 55.
Spare 3.5-inch
external drive bay
Spare 5.25-inch
external drive bay
Memory card
reader (optional)
Use this drive bay for a memory card reader or other 3.5-inch drive.
Use this drive bay for an additional CD or DVD drive.
Insert a variety of memory cards into this optional memory card reader. For more
information, see “Using the memory card reader” on page 56.
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Front
ComponentIconDescription
Powe r
button/Power
indicator
IEEE 1394 portsPlug an IEEE 1394 (also known as Firewire
USB ports Plug a USB (Universal Serial Bus) device (such as a printer, scanner, camera, keyboard,
Microphone jackPlug a microphone into this jack. This jack is color-coded red or pink.
Headphone jackPlug powered, analog front speakers, an external amplifier, or headphones into this
Press this button to turn the power on or off. You can also configure the power button
to operate in Standby/Resume mode or Hibernate mode.
The button lights when the computer is turned on.
®
or i.Link®) device (such as a digital
camcorder) into these 4-pin IEEE 1394 ports. For more information, see “Installing a
printer, scanner, or other peripheral device” on page 22.
or mouse) into these ports. For more information, see “Installing a printer, scanner,
or other peripheral device” on page 22.
jack. This jack is color-coded green.
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CHAPTER 2: Getting Startedwww.gateway.com
Back
Your computer includes the following components (your computer may differ
from the computer shown below).
Power connector
Cover release lever
Case cover thumbscrew
Kensington lock slot
Rear speaker jack
(optional)
Ethernet (network) jack
IEEE 1394 port
Parallel port
Voltage switch
Audio in/side speaker jack
Headphone/front speaker jack
Microphone jack
Center/subwoofer jack (optional)
S/PDIF optical audio jack (optional)
USB ports
Digital coaxial audio jack (E-6610).
Video port (not shown) on E-6300
and E-6500 models.
Modem jack (optional)
Serial port
PS/2 keyboard port
PS/2 mouse port
DVI video port (standard on
E-6610, optional on E-6300
and E-6500).
Telephone jack (optional)
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Back
ComponentIconDescription
Power connectorPlug the power cord into this connector.
Cover release leverPress toward the side of the case to open the computer cover.
Case cover
thumbscrew
Kensington lock slotAttach a cable lock to this slot, then attach the cable to a solid object like
Rear speaker jack
(black plug) (optional)
Ethernet (network)
jack
IEEE 1394 port
(optional)
Parallel portPlug a parallel device (such as a printer) into this port. For more
Modem jack (optional)Plug a modem cable into this jack.
Voltage switchBefore turning on your computer, make sure that this switch is in the
Remove this screw before opening the case.
a desk or table to prevent your computer from being stolen.
Dual-purpose audio jack. Plug your rear right and left speakers into this
optional jack.
For information on configuring this jack, see “Configuring the audio jacks”
on page 58.
Plug a 10/100 Ethernet network cable or a device (such as a DSL or cable
modem for a broadband Internet connection) into this jack.
For more information, see “Networking Your Computer” on page 101.
®
Plug an IEEE 1394 (also known as Firewire
digital camcorder) into this 4-pin IEEE 1394 port. For more information, see
“Installing a printer, scanner, or other peripheral device” on page22.
information, see “Installing a printer, scanner, or other peripheral device”
on page 22.
correct position for the correct power available. The switch is preset at the
factory with the correct voltage for your area.
In the United States, the utility power is supplied at a nominal 115 volts
at 60 Hz. The power supply should always be set to this when your
computer is operating in the United States. In other areas of the world,
such as Europe, the utility power is supplied at 230 volts at 50 Hz. If your
computer is operating in an environment such as this, the voltage switch
should be moved to 230.
or i.Link®) device (such as a
Audio input (Line
in)/side speaker jack
(blue)
If the back of your computer has five audio jacks, this jack is user
configurable for one of the following:
Stereo in: Plug an external audio input source (such as a stereo) into this
jack so you can record sound on your computer (Default).Stereo out: Plug your side left and right speakers into this jack.
For information on configuring this jack, see “Configuring the audio jacks”
on page 58.
If the back of your computer has three audio jacks, this jack is the audio
input (line in) jack. Plug an external audio input source (such as a stereo)
into this jack so you can record sound on your computer.
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CHAPTER 2: Getting Startedwww.gateway.com
ComponentIconDescription
Headphone/analog
speakers jack (green)
-ORFront speakers jack
Microphone jack (red
or pink)
Center/subwoofer jack
(orange plug)
(optional)
S/PDIF optical audio
jack (optional)
USB portsPlug USB (Universal Serial Bus) devices (such as a printer, scanner, camera,
If the back of your computer has five audio jacks, this jack is user
configurable for one of the following:
Headphone: Plug headphones or amplified speakers into this jack
(Default).
Stereo out: Plug your front left and right speakers into this jack.
For information on configuring this jack, see “Configuring the audio jacks”
on page 58.
If the back of your computer has three audio jacks, this jack is the
headphone/analog speaker (line out) jack. Plug powered speakers, an
external amplifier, or headphones into this jack.
Plug a microphone into this jack.
Dual-purpose audio jack. Plug your center speaker and subwoofer into this
optional jack.
For information on configuring this jack, see “Configuring the audio jacks”
on page 58.
Plug a single Toslink™ optical fiber connector into this jack for digital audio.
S/PDIF (Sony/Phillips Digital Interface) provides digital audio output from
a CD or DVD.
keyboard, or mouse) into these ports. For more information, see “Installing
a printer, scanner, or other peripheral device” on page 22.
Digital coaxial audio
port (E-6610), or
Video port (E-6300 and
E-6500)
Serial portPlug a serial device into this port. For more information, see “Installing a
PS/2 keyboard portPlug a PS/2 mouse into this port.
PS/2 mouse portPlug a Personal System/2
DVI video portPlug a digital monitor into this port (E-6610). Optional on some models
Tel ephone jac k
(optional)
Plug a single digital coaxial audio connector into this jack for digital audio.
Provides digital audio output from a CD or DVD (E-6610)
Plug a monitor into this port (E-6300 and E-6500).
printer, scanner, or other peripheral device” on page 22.
®
(PS/2) keyboard into this port.
(E-6300 and E-6500).
Plug a telephone cable into this jack.
12
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Working safely
Working safely
Before using your computer, read the following recommendations for setting
up a safe and comfortable work area and avoiding discomfort and strain.
Top of screen is not
higher than eye level
Screen is perpendicular
to your line of sight
Hands and
arms are
parallel to the
floor
Reducing eye strain
Feet are flat on the floor
Sunlight or bright indoor lighting should not reflect on the monitor screen or
shine directly into your eyes.
■ Position the computer desk and monitor so you can avoid glare on your
screen and light shining directly into your eyes. Reduce glare by installing
shades or curtains on windows, and by installing a glare screen filter on
your monitor.
■ Use soft, indirect lighting in your work area. Do not use your computer in
a dark room.
■ Avoid focusing your eyes on your computer screen for long periods of
time. Look away from your computer occasionally, and try to focus on
distant objects.
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CHAPTER 2: Getting Startedwww.gateway.com
Setting up your computer desk and chair
When you are setting up your computer desk and chair, make sure that the desk
is the appropriate height and the chair helps you maintain good posture.
■ Select a flat surface for your computer desk.
■ Adjust the height of the computer desk so your hands and arms are
positioned parallel to the floor when you use the keyboard and mouse. If
the desk is not adjustable or is too tall, consider using a keyboard drawer.
■ Use an adjustable chair that is comfortable, distributes your weight evenly,
and keeps your body relaxed.
■ Position your chair so the keyboard is at or slightly below the level of your
elbow. This position lets your shoulders relax while you type.
■ Adjust the chair height, adjust the forward tilt of the seat, or use a footrest
to distribute your weight evenly on the chair and relieve pressure on the
back of your thighs.
■ Adjust the back of the chair so it supports the lower curve of your spine.
You can use a pillow or cushion to provide extra back support.
Setting up your computer and computer accessories
■ Set up the monitor so the top is no higher than eye level, the monitor
controls are within reach, and the screen is tilted to be perpendicular to
your line of sight.
■ Place your keyboard and mouse at a comfortable distance. You should be
able to reach them without stretching.
■ Set paper holders at the same height and distance as the monitor.
Sitting at your computer
■ Avoid bending, arching, or angling your wrists. Make sure that they are in
a relaxed position when you type.
■ Do not slouch forward or lean far back. Sit with your back straight so your
knees, hips, and elbows form right angles when you work.
■ Take breaks to stand and stretch your legs.
■ Avoid twisting your torso or neck.
Avoiding discomfort and injury from repetitive strain
■ Vary your activities to avoid excessive repetition.
■ Take breaks to change your position, stretch your muscles, and relieve
your eyes.
■ Find ways to break up the work day, and schedule a variety of tasks.
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Protecting from power source problems
During a power surge, the voltage level of electricity coming into your computer
can increase to far above normal levels and cause data loss or system damage.
Protect your computer and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your
computer.
Working safely
High voltages can enter your computer
through both the power cord and the
modem connection. Protect your
computer by using a surge protector. If
you have a telephone modem, use a
surge protector that has a modem jack. If
you have a cable modem, use a surge
protector that has an antenna/cable
TV jack. During an electrical storm,
unplug both the surge protector and the
Warning
An uninterruptible power supply (UPS) supplies battery power to your computer
during a power failure. Although you cannot run your computer for an extended
period of time with a UPS, a UPS lets you run your computer long enough to
save your work and shut down your computer normally.
modem.
Checking the voltage selection
In the United States, the utility power is
supplied at a nominal 115 volts at 60 Hz.
The power supply should always be set to
this when your computer is operating in
the United States. In other areas of the
world, such as Europe, the utility power is
supplied at 230 volts at 50 Hz. If your
computer is operating in an environment
such as this, the voltage switch should be
moved to 230. If you set the voltage
selection switch incorrectly, your system
will be damaged. Make sure this switch is
set correctly for your location before
turning on your computer.
Caution
A power supply is integrated into your computer to provide power to the
system board, add-in cards, and peripheral devices. The voltage selection for
your location is typically set at the factory. Use the power selection switch on
the back of your computer to set the power supply to 115V or 230V. To verify
that your system has the correct setting for your environment, check the voltage
selection switch.
To set the voltage selection switch:
■ Use a tool such as an opened paper clip to slide the voltage selection
switch to the correct voltage position.
Vol tage
selection
switch
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CHAPTER 2: Getting Startedwww.gateway.com
Starting your computer
To start your computer:
1 Connect the monitor, keyboard, and mouse to your computer. See the
setup poster for setup instructions.
2 Turn on your computer.
3 If you are starting your computer for the first time, follow the on-screen
instructions to set up your computer.
Your computer has a built-in variable
speed fan. In addition, your computer
uses a powerful processor which
produces heat. Both the system fan and
processor can run at different speeds at
times to ensure correct system cooling.
You may notice an increase in the fan
noise when the fan is running at high
speed and a decrease in the fan noise
when it switches to normal speed.
Important
4 Plug in and turn on any peripheral devices, such as printers or scanners,
and see the documentation that came with the device for setup
instructions.
Waking up your computer
When you have not used your computer for several minutes and have not
turned off your computer, it may enter a power-saving mode called Standby.
While in Standby, the power indicator flashes.
For more information about changing
the power button mode, see “Ad ju st in g
power-saving settings” on page 97.
Tips & Tricks
If your computer is in Standby mode, move the mouse or press the power
button to “wake” it up.
T urning off your computer
When you turn off your computer, certain
components in the power supply and
system board remain energized. In order
to remove all electrical power from your
computer, unplug the power cord and
modem cable from the wall outlets. We
recommend disconnecting the power
cord and modem cable when your
computer will not be used for long
If for some reason you cannot use the
Turn Off Computer option in Windows to
turn off your computer, press and hold
the power button for about five seconds,
Warning
To turn off your computer:
1 Click Start, then click T urn Off Computer. The Turn Off Computer dialog
box opens.
periods.
Important
2 Click Tu r n O f f . Windows shuts down and turns off your computer.
then release it.
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Restarting your computer
If your computer does not respond to keyboard or mouse input, you may have
to close programs that are not responding. If closing unresponsive programs
does not restore your computer to normal operation, you may have to restart
(reboot) your computer.
To close unresponsive programs and restart your computer:
1 Press CTRL+ALT+DEL. The Task Mana g e r window opens.
2 Click the Applications tab, then click the program that is not responding.
3 Click End Task .
4 Click Xin the top-right corner of the Windows Task Manager dialog box.
5 If your computer does not respond, turn it off, wait ten seconds, then turn
it on again.
Restarting your computer
If your computer does not turn off, press
and hold the power button for about
five seconds, then release it.
Important
Using the keyboard
Enhanced keyboard
As a part of the regular startup process, a program to check the disk status
runs automatically. When the checks are finished, Windows starts.
Function keys
Editing buttonsInternet buttons
Audio playback
buttons
Navigation keys
Indicators
Internet buttons
Windows keysApplication keyDirectional
keys
The enhanced keyboard has several different types of keys and buttons.
Your keyboard also has status indicators that show which keyboard
feature is active.
Numeric
keypa d
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CHAPTER 2: Getting Startedwww.gateway.com
FeatureIconDescription
Editing buttonsPress these buttons to copy, cut, and paste.
Function keysPress these keys to start program actions. Each program uses different function keys for
different purposes. See the program documentation to find out more about the function key
actions.
Internet buttonsPress these buttons to launch your Internet home page, search, or e-mail programs.
Audio playback
buttons
Navigation keysPress these keys to move the cursor to the beginning of a line, to the end of a line, up the
IndicatorsShow if your N
Windows keysPress one of these keys to open the Windows
Application keyPress this key to access shortcut menus and help assistants in Windows.
Directional keysPress these keys to move the cursor up, down, right, or left.
Numeric keypadPress these keys to type numbers when the numeric keypad (N
Standard keyboard
Press these buttons to play your audio files and to adjust the volume.
page, down the page, to the beginning of a document, or to the end of a document.
UM LOCK, CAPS LOCK, or SCROLL LOCK keys are activated. Press the corresponding
key to activate the function.
Start menu. These keys can also be used in
combination with other keys to open utilities like
E(Explorer utility).
Function keysNavigation keysIndicators
F(Search utility), R(Run utility), and
UM LOCK) is turned on.
18
Windows keysApplication keyDirectional
keys
Numeric
keypa d
www.gateway.com
Using the mouse
FeatureDescription
Function keysPress these keys to start program actions. Each program uses different function keys
for different purposes. See the program documentation to find out more about the
function key actions.
Navigation keysPress these keys to move the cursor to the beginning of a line, to the end of a line,
up the page, down the page, to the beginning of a document, or to the end of a
document.
Using the mouse
IndicatorsShow if your N
corresponding key to activate the function.
Windows keysPress to open the Windows Start menu. These keys can also be used in combination
with other keys to open utilities like F (Search utility), R (Run utility), and E (Explorer
utility).
Application keyPress these keys to access shortcut menus and help assistants in Windows.
Directional keysPress these keys to move the cursor up, down, right, or left.
Numeric keypadPress these keys to type numbers when the numeric keypad (N
The mouse is a device that controls the pointer movement on the computer
display. This illustration shows the standard mouse.
UM LOCK, CAPS LOCK, or SCROLL LOCK keys are activated. Press the
UM LOCK) is turned on.
Right button
Left button
Scroll wheel
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CHAPTER 2: Getting Startedwww.gateway.com
As you move the mouse, the pointer (arrow) on the display moves in the same
direction.
You can us e t h e left and right buttons on the mouse to select objects on the
display.
You can use the scroll wheel on the mouse to move through a document. This
feature is not available in all programs.
To...Do this...
Move the
pointer on the
computer
display
Select an object
on the
computer
display
Start a program
or open a file or
folder
Access a
shortcut menu
or find more
information
about an object
on the
computer
display.
click,
click,
click
click
click
click
click
Move the mouse around on the mouse pad. If you run
out of space on your mouse pad and need to move
the pointer farther, pick up the mouse, set it down
in the middle of the mouse pad, then continue
moving the mouse.
Position the pointer over the object. Quickly press
and release the left mouse button once. This action
is called clicking.
Position the pointer over the object. Quickly press
and release the left mouse button twice. This action
is called double-clicking.
Position the pointer over the object. Quickly press
and release the right mouse button once. This action
is called right-clicking.
20
Move an object
on the
computer
display.
click
click
(hold)
and drag
and drag
Position the pointer over the object. Press the left
mouse button and hold it down. Move (drag) the
object to the appropriate part of the computer
display. Release the button to drop the object where
you want it.
www.gateway.com
Connecting the dial-up modem
For more information about how to
adjust the double-click speed, pointer
configuration, and other mouse settings,
speed, right-hand or left-hand
see “Changing the mouse settings” on
Tips & Tricks
For instructions on how to clean the mouse, see “Cleaning the mouse” on
page 129.
page 95.
Connecting the dial-up modem
If your computer has a dial-up modem installed, connect it to a standard
telephone line as follows.
To reduce the risk of fire, use only No. 26
AWG or larger telecommunications line
Warning
cord.
To connect the modem:
1 Insert one end of the modem cable into the modem jackon the back
of your computer.
2 Insert the other end of the modem cable into a telephone wall jack. The
modem will not work with digital or PBX telephone lines.
3 Start your computer, then start your communications program.
Connecting to a cable or DSL modem or to an Ethernet
network
Your computer has a network jack that you can use to connect to a cable or
DSL modem or to an Ethernet network.
Your computer is equipped with a built-in
For information about setting up a wired
or wireless Ethernet network, see
“Networking Your Computer” on
Important
Ethernet port.
page 101.
To connect to an Ethernet network:
1 Insert one end of the network cable into the network jackon the back
of your computer.
2 Insert the other end of the network cable into a cable modem, DSL
modem, or Ethernet jack.
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CHAPTER 2: Getting Startedwww.gateway.com
Installing a printer, scanner, or other peripheral device
Before you install a printer, scanner, or
other peripheral device, see the device
documentation and installation
For more information about installing
peripheral devices, click Start, then click
Type the ke ywor d installing devices in
the Search box, then click the arrow.
Help and Support
Important
instructions.
Help and Support.
Your computer may have one or more of the following ports: IEEE 1394 (also
known as Firewire
®
or i.Link®), Universal Serial Bus (USB), serial, and parallel. You
use these ports to connect peripheral devices such as printers, scanners, and
digital cameras to your computer. For more information about port locations,
see “Back” on page 10.
IEEE 1394 and USB ports support plug-and-play and hot-swapping, which means
that your computer will usually recognize such a device whenever you plug it
into the appropriate port. When you use an IEEE 1394 or USB device for the first
time, your computer will prompt you to install any software the device needs.
After doing this, you can disconnect and reconnect the device at any time.
Parallel and serial port devices are not plug-and-play. See the device
documentation for detailed information and installation instructions.
22
CHAPTER 3
Using Windows XP
•Using the Windows desktop
•Identifying window items
•Working with files and folders
•Searching for files and folders
•Working with documents
•Using Windows shortcuts
23
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