Gateway E-6100 User Manual

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Your Gateway Computer

E-6100 user's guide

Customizing

Troubleshooting

1 Checking Out Your Gateway E-6100 Computer . . . . . . . . . . . . . . . . . . 1

Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Identifying your model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Gateway model number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Gateway serial number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Finding your specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2 Setting Up Your Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Starting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Turning off your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Restarting (rebooting) your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Working safely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Reducing eye strain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Setting up your computer desk and chair . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Setting up your computer and computer accessories . . . . . . . . . . . . . . . . . . . 19

Sitting at your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Avoiding discomfort and injury from repetitive strain . . . . . . . . . . . . . . . . . . . . 20

3Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

HelpSpot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Searching for a topic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

HelpSpot videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Do More With Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Using eSupport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

4 Using Drives and Multimedia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using the diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Using the CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Identifying drive types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Inserting a CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Creating CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Copying a CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Creating a data CD or DVD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Copying music tracks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Creating a music CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

5 Maintaining Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Caring for your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Protecting your computer from viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Managing hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Checking hard drive space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Using Disk Cleanup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Checking the hard drive for errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Defragmenting the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Backing up files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Using the Scheduled Task Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Cleaning your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Cleaning the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Cleaning the monitor screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Power management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Using power saving modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Changing power settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Changing the power scheme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Changing advanced power settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Activating and using Hibernate mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Setting up an uninterruptible power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

6 Restoring Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Using the Restoration CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Reinstalling device drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Updating device drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Reinstalling programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Reinstalling Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

7 Upgrading Your Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Closing the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Adding or replacing a diskette, CD, or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . .97

Adding or replacing a hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Adding or replacing add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Replacing the system battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

8 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Setting the BIOS configuration jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

9 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Software support tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Add-in cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

CD or DVD drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Cleaning CDs and DVDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

File management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Modem (dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Before calling Gateway Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Self-help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Tutoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

iii

A E-6100 Technical Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156

System board layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157

Section 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158

Section 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159

BIOS configuration jumper settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160

System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161

B Safety, Regulatory, and Legal Information. . . . . . . . . . . . . . . . . . . . . .163

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Checking Out

Your Gateway

E-6100 Computer

This chapter introduces you to the basic features of your Gateway E-6100 computer. Read this chapter to learn:

■ How to identify the features of your Gateway

computer

■ How to locate your computer’s model and serial

number

■ How to locate the Microsoft Certificate of Authenticity

■ How to locate the specifications for your computer

■ What accessories are available for your computer

Chapter 1: Checking Out Your Gateway E-6100 Computer

Front

Your computer may contain any of the following components.

CD/DVD/recordable drive

5.25-inch drive bay cover

Diskette drive

CD/DVD eject button

5.25-inch drive bay cover

Diskette eject button

IEEE 1394 port

(optional)

Power button

USB ports

3.5-inch drive bay cover

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Component Icon Description

Front

CD/DVD/recordable drive

5.25-inch drive bay cover

Diskette drive Use this drive to store smaller files on diskettes. For more

IEEE 1394 port (optional)

Power button Press this button to turn the power on or off. You can also

CD/DVD eject button Press this button to open the CD or DVD drive tray.

Diskette eject button Press this button to eject an inserted diskette.

Use this drive to listen to audio CDs, install games and programs, watch DVDs, and store large files onto recordable CDs and DVDs (depending on drive type). For more information, see “Using the CD or DVD drive” on page 34.

This drive may be a CD, CD-RW, DVD, DVD+RW, or DVD-RAM/-RW/CD-RW drive. To identify your drive type and for more information about your drive, see “Identifying drive

types” on page 34.

Remove this cover to install an additional 5.25-inch drive.

information, see “Using the diskette drive” on page 32.

Plug an IEEE 1394 (also known as Firewire device (such as a digital video camera) into this 4-pin IEEE 1394 port.

configure the power button to operate in Standby/Resume mode or Hibernate mode. For more information on changing the power button setting, see “Power management” on

page 70.

or i.Link®)

USB ports USB 2.0 Plug USB (Universal Serial Bus) devices (such as a digital

camera) into these ports.

The front USB ports are USB v2.0.

Any USB device will work in any USB port.

3.5-inch drive bay cover

Remove this cover to install an additional 3.5-inch drive.

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Chapter 1: Checking Out Your Gateway E-6100 Computer

Back

Your computer may contain any of the following components.

Product label

Power connector

Voltage switch

Microsoft Certificate

of Authenticity

PS/2 mouse port

PS/2 keyboard port

USB ports

Serial port

Parallel port

Kensington lock slot

Case cover shipping screw

USB ports

TV jack

Modem jack

(optional)

Headphone/analog

speakers (Line out 1) jack

(optional)

IEEE 1394 port

(optional)

Rear out

(Line out 2) jack

(optional)

Ethernet (network) jack

Monitor port

Add-in card retention thumbscrew

Microphone jack (optional)

Digital speakers (Digital out) jack (optional)

Audio input (Line in) jack (optional)

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Component Icon Description

Product label Your computer’s serial and model number.

Power connector Plug the power cable into this connector.

Voltage switch Before turning on your computer, make sure that this

switch is in the correct position for the correct voltage. The switch is preset at the factory with the correct voltage for your area.

In the United States, the utility power is supplied at a nominal 115 volts at 60 Hz. The power supply should always be set to this when your computer is operating in the United States. In other areas of the world, such as Europe, the utility power is supplied at 230 volts at 50 Hz. If your computer is operating in an environment such as this, the voltage switch should be moved to 230.

Back

Microsoft Certificate of Authenticity

PS/2 mouse port Plug a Personal System/2

PS/2 keyboard port Plug a PS/2 keyboard into this port.

USB ports USB 1.1

USB 2.0

Serial port Plug a serial device (such as a digital camera) into this

Parallel port Plug a parallel device (such as a printer) into this port.

TV jack Plug a television into this port.

Modem jack (optional)

The Microsoft Certificate of Authenticity (COA) contains your Windows product key.

(PS/2) mouse into this port.

Plug USB (Universal Serial Bus) devices (such as a mouse, keyboard, or printer) into these ports.

The rear USB ports are both USB v1.1 and USB v2.0. Look at the icons on the rear ports to determine which are USB v1.1 and which are USB v2.0.

Any USB device will work in any USB port.

port.

Plug a modem cable into this jack.

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Chapter 1: Checking Out Your Gateway E-6100 Computer

Component Icon Description

Headphone/analog speakers (Line out 1) jack (optional)

IEEE 1394 port (optional)

Rear out (Line out 2) jack (optional)

Kensington™ lock slot Secure your computer to an object by connecting a

Case cover shipping screw

Ethernet (network) jack Plug a 10/100 Ethernet network cable or a device (such

Monitor port Plug a monitor into this port.

Add-in card retention thumbscrew

Microphone jack (optional)

Plug powered, analog front speakers, an external amplifier, or headphones into this jack. This jack is color-coded green.

Plug an IEEE 1394 (also known as Firewire or i.Link) device (such as a scanner or hard drive) into this 6-pin IEEE 1394 port.

Plug powered, analog rear speakers or an external amplifier into this jack. This jack is color-coded black.

Kensington cable lock to this slot.

Remove this screw before opening the case.

as a DSL or cable modem) into this jack.

Remove this screw when adding or replacing add-in cards.

Plug a microphone into this jack. This jack is color-coded red or pink.

Digital speakers (Digital out) jack (optional)

Audio input (Line in) jack (optional)

Plug digital speakers into this jack. You can also use this jack for an analog center speaker or analog subwoofer. This jack is color-coded orange.

Plug an external audio input source (such as a stereo) into this jack so you can record sound on your computer. This jack is color-coded blue.

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Identifying your model

Important The labels shown in this section are for informational

purposes only. Label information varies by model, features ordered, and location.

Gateway model number

The label on the back of your computer case contains information that identifies your computer model. The label also contains your serial number. Gateway Technical Support will need this information if you call for assistance.

Gateway serial number

You can locate the Gateway serial number:

■ Printed on a white sticker on the front or top of your computer case.

■ Printed on the customer invoice that came with your computer. The

invoice also contains your customer ID number.

■ Displayed in HelpSpot in Windows XP. Click Start, Help and Support, then

View product serial number.

click

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Chapter 1: Checking Out Your Gateway E-6100 Computer

Microsoft Certificate of Authenticity

The Microsoft Certificate of Authenticity label found on the back or side of your computer case includes the product key code for your operating system.

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Finding your specifications

For more information about your computer, such as memory size, memory type, and hard drive size, go to the eSupport page at support.gateway.com additional Gateway documentation and detailed specifications.

In Windows XP, view your computer’s serial number or check your specifications by clicking

My Computer Info link in HelpSpot or visit Gateway’s

. The eSupport page also has links to

Start, Help and Support, then clicking My Computer Info.

www.gateway.com

Chapter 1: Checking Out Your Gateway E-6100 Computer

You can also find out more about your computer at the Gateway eSupport site. Visit support.gateway.com

page 29.

. For more information, see “Using eSupport” on

www.gateway.com

Accessories

Gateway offers various accessories that can help you make the most of using your computer. To order accessories, visit the Accessory Superstore at

accessories.g

Networking kit

With a networking kit, you can network (link) two or more computers in your home. After you have set up a “home” network, you can access the files, drives, and printers on linked computers, play multiplayer games, and even share one Internet connection.

Two types of networking kits are available. Wireless networking kits use radio frequency to link your computers wirelessly. Ethernet networking kits use network cabling to link your computers.

Imaging equipment

A digital camera lets you take pictures that you can view and edit on your computer.

A digital video camera lets you take videos and pictures that you can view and edit on your computer.

ateway.com.

Accessories

A scanner copies an image, such as a graphic or document, then stores the copy in a file.

You can attach your digital photographs or scanned images to e-mail messages or post them on a Web site.

Printers

You can attach almost any type of printer to your computer. The most common types are inkjet and laser printers, which print in color or in black and white.

Inkjet printers and cartridges are relatively inexpensive, but they are slower than laser printers. Using an inkjet color printer, you can print pictures, banners, and greeting cards, as well as documents.

Laser printers and cartridges are more expensive, but they usually print much faster than inkjet printers. Laser printers are better than inkjet printers when you are printing large documents.

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Chapter 1: Checking Out Your Gateway E-6100 Computer

Storage Devices

If you need additional storage space or you want to back up your files, you can add storage devices to you computer.

With a re cor dab le CD or DVD dr ive , yo u can free up h ard dri ve space by backi ng up files, then removing them from your hard drive. Writable CDs can hold as much as 700 MB of data. Writable DVDs can hold as much as 4.7 GB of data. For more information about using recordable drives, see “Creating CDs and

DVDs” on page 37.

Iomega Zip drives, like diskette drives, use disks to store data. Zip disks can store 100 MB, 250 MB, or 750 MB of data. You can use a Zip drive to back up files you do not use so you can remove them from your hard drive. Zip drives also provide an easy way to transfer files between computers (if both computers have internal Zip drives or if you have one external, portable Zip drive).

If you need to back up your entire system, you probably need a tape backup (TBU) drive. TBU drives, like tape recorders, use magnetic tape cartridges to store data. Tape drive cartridges can store 2 GB, 20 GB, 40 GB, 130 GB, or more of data.

If you want to increase your internal storage space, try adding a second hard drive or replacing your existing hard drive with a larger drive. For more information about installing a larger drive, see “Adding or replacing a hard

drive” on page 100.

Memory

Large programs, such as multimedia games or graphics programs, use a lot of memory. If your programs are running more slowly than you think they should, try adding more memory. For more information, see “Installing memory” on

page 115.

Uninterruptible power supplies

A standby, uninterruptible power supply (UPS) protects your computer from data loss during a total power failure. A UPS uses a battery to keep your computer running temporarily during a power failure so you can save your work and shut down your computer correctly. A UPS may also provide protection from power surges. For information, see “Setting up an uninterruptible power

supply” on page 76.

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Setting Up Your

Computer

This chapter provides basic information about your Gateway computer. Read this chapter to learn how to:

■ Use your computer safely

■ Start and turn off your computer

■ Restart (reboot) your computer

Chapter 2: Setting Up Your Computer

Protecting from power source problems

During a power surge, the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage. Protect your computer and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your computer.

Warning High voltages can enter your computer through both the

power cord and the modem connection. Protect your computer by using a surge protector. If you have a telephone modem, use a surge protector that has a modem jack. If you have a cable modem, use a surge protector that has an antenna/cable TV jack. During an electrical storm, unplug both the surge protector and the modem.

An uninterruptible power supply (UPS) supplies battery power to your computer during a power failure. Although you cannot run your computer for an extended period of time with a UPS, a UPS lets you run your computer long enough to save your work and shut down your computer normally. For more information, see “Setting up an uninterruptible power supply” on page 76.

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Starting your computer

To start your computer:

1 Connect the cables to your computer using the setup poster. 2 Turn on the monitor. 3 Turn on your computer and speakers. 4 If you are starting your computer for the first time, follow the on-screen

instructions to set up your computer.

5 Turn on any peripheral devices, such as printers or scanners, and see the

documentation that came with the device for setup instructions.

Starting your computer

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Chapter 2: Setting Up Your Computer

Turning off your computer

Tips & Tricks When you turn off your computer, certain components in

the power supply and system board remain energized. In order to remove all electrical power from your computer, unplug the power cord and modem cable from the wall outlets. We recommend disconnecting the power cord and modem cable when your computer will not be used for long periods.

To turn off your computer in Windows XP:

1 Click Start, then click Turn Off Computer. The Turn Off Computer dialog box

opens.

2 Click Turn Off. Windows shuts down and turns off your computer.

Important If for some reason you cannot use the Turn Off Computer

option in Windows to turn off your computer, press and hold the power button for about five seconds, then release it.

To turn off your computer in Windows 2000:

1 Click Start, then click Shut Down. The Shut Down Windows dialog box opens. 2 Click the arrow button to open the What do you want your computer to do

list, then click

Shut down.

3 Click OK. Windows shuts down and turns off your computer.

Important If for some reason you cannot use the Shut Down option

in Windows to turn off your computer, press and hold the power button for about five seconds, then release it.

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Restarting (rebooting) your computer

If your computer does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing unresponsive programs does not restore your computer to normal operation, you may have to restart (reboot) your computer.

To close unresponsive programs and restart your computer:

1 Press CTRL+ALT+DEL, then click Task Manager. The Task Manager window

opens.

2 Click the Applications tab, then click the program that is not responding. 3 Click End Task. 4 If your computer does not respond, turn it off, wait ten seconds and turn

it on again.

Important If your computer does not turn off, press and hold the

power button for about five seconds, then release it.

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Chapter 2: Setting Up Your Computer

Working safely

Before using your computer, read the following recommendations for setting up a safe and comfortable work area and avoiding discomfort and strain.

Hands and

arms are

parallel to

the floor

Top of screen is not higher than eye level

Screen is perpendicular to your line of sight

Feet are flat on the floor

Reducing eye strain

Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes.

■ Position the computer desk and monitor so you can avoid glare on your

screen and light shining directly into your eyes. Reduce glare by installing shades or curtains on windows, and by installing a glare screen filter on your monitor.

■ Use soft, indirect lighting in your work area. Do not use your computer

in a dark room.

■ Avoid focusing your eyes on your computer screen for long periods of time.

Look away from your computer occasionally, and try to focus on distant objects.

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Setting up your computer desk and chair

When you are setting up your computer desk and chair, make sure that the desk is the appropriate height and the chair helps you maintain good posture.

■ Select a flat surface for your computer desk.

■ Adjust the height of the computer desk so your hands and arms are

positioned parallel to the floor when you use the keyboard and mouse. If the desk is not adjustable or is too tall, consider using a keyboard drawer.

■ Use an adjustable chair that is comfortable, distributes your weight evenly,

and keeps your body relaxed.

■ Position your chair so the keyboard is at or slightly below the level of your

elbow. This position lets your shoulders relax while you type.

■ Adjust the chair height, adjust the forward tilt of the seat, or use a footrest

to distribute your weight evenly on the chair and relieve pressure on the back of your thighs.

■ Adjust the back of the chair so it supports the lower curve of your spine.

You can use a pillow or cushion to provide extra back support.

Working safely

Setting up your computer and computer accessories

■ Set up the monitor so the top is no higher than eye level, the monitor

controls are within reach, and the screen is tilted to be perpendicular to your line of sight.

■ Place your keyboard and mouse at a comfortable distance. You should be

able to reach them without stretching.

■ Set paper holders at the same height and distance as the monitor.

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Chapter 2: Setting Up Your Computer

Sitting at your computer

■ Avoid bending, arching, or angling your wrists. Make sure that they are

in a relaxed position when you type.

■ Do not slouch forward or lean far back. Sit with your back straight so your

knees, hips, and elbows form right angles when you work.

■ Take breaks to stand and stretch your legs.

■ Avoid twisting your torso or neck.

Avoiding discomfort and injury from repetitive strain

■ Vary your activities to avoid excessive repetition.

■ Take breaks to change your position, stretch your muscles, and relieve your

eyes.

■ Find ways to break up the work day, and schedule a variety of tasks.

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Getting Help

This chapter tells you about additional information resources available to help you use your computer. Read this chapter to learn how to access:

■ HelpSpot™

■ Do More With Gateway

■ Online help

■ Gateway Web site

Chapter 3: Getting Help

HelpSpot

Your computer may include HelpSpot, an easily accessible collection of help information, troubleshooters, instructional videos, and automated support. Use HelpSpot to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. HelpSpot also has an area called Who to contact for help that helps you find the right resource at Gateway to answer your questions or help solve your problems.

To start HelpSpot in Windows XP:

■ Click Start, then click Help and Support. HelpSpot opens.

If this is the first time you have started HelpSpot, you may experience a brief wait while HelpSpot builds the help database, then HelpSpot displays an introductory video.

www.gateway.com

HelpSpot

You can find help information by clicking a link, performing a search, or browsing the index. To learn about using your Gateway computer, your mouse, and other tasks, click the

Using your Gateway computer link on the HelpSpot main

page.

www.gateway.com

Chapter 3: Getting Help

Searching for a topic

To search for a topic in HelpSpot, type a word or phrase (keyword) in the Search box located at the top of any HelpSpot screen, then click the arrow button.

Search box

Search results

header

headers

For each search, you receive the following search result types:

■ Suggested Topics - These topics are located in HelpSpot and are relevant

to your search topic.

■ Full-text Search Matches - These topics are located in HelpSpot and contain

the words you entered in the

Search box.

■ Microsoft Knowledge Base - These topics are located on the Microsoft Web

site and contain the words you entered in the

Search box. You must be

connected to the Internet to search for and access these topics.

■ Gateway.com Search - These topics are located on the Gateway Web site

and contain the words you entered in the

Search box. You must be

connected to the Internet to search for and access these topics.

www.gateway.com

HelpSpot

To view a list of your search results, click the results header for the type of results you want to view.

To view a topic, click the topic name in the

Search Results list.

HelpSpot videos

HelpSpot contains several short videos to help introduce you to new concepts or show you how to perform various tasks.

To play a HelpSpot video:

■ To watch a video in HelpSpot, click Video and online tutorials on the

HelpSpot home page, then click a video title. The video plays.

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Chapter 3: Getting Help

Do More With Gateway

Your computer may include Do More With Gateway, a tool that provides additional information about using your Gateway computer for digital music, digital photography, digital video, gaming, and other programs. To access Do More With Gateway in Windows XP, click Click the topics listed on the left-side of the page to learn more about the software already installed on your computer, as well as, partnerships and special offers available through Gateway.

Start, then click Do More With Gateway.

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Online help

Many programs provide information online so you can research a topic or learn how to perform a task while you are using the program. You can access most online help information by selecting a topic from a

Help button.

You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help.

Help menu or by clicking

Online help

www.gateway.com

Chapter 3: Getting Help

Gateway Web site

Gateway’s online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your system. Visit the Gateway eSupport Web si te at support.gateway.com

www.gateway.com

Using eSupport

The eSupport site is divided into four major areas:

■ Support Home

■ Downloads

■ Contact Us

■ Account Info

Each of these areas is represented by a tab across the top of the Web page.

Support Home tab

To get specific information about your computer, type your serial number into the My System Information box, then click

for me

. For more information, see “Finding your specifications” on page 9.

The Support Information link lets you access product documentation, specifications, and manuals. By entering your serial number, you get specific documents related to your system. You can also browse through the reference area to locate an article specific to the question you have.

GO, or click Look up my serial number

Gateway Web site

The Tutor ial s link lets you access an extensive library of how-to articles and videos on topics such as making audio CDs and installing a hard drive.

Downloads tab

The Downloads tab provides the latest software updates for BIOS and driver upgrades. By entering your serial number you get drivers specific to your system.

All Downloads to walk through a step-by-step wizard to locate your drivers.

Click

The Contact Us tab contains links to technical support with a live technician, including chat and e-mail. Click numbers for both sales and support. For more information, see “Telephone

numbers” on page 152.

Call Us to get a list of Gateway telephone

Account Info tab

The Account Info tab contains support for non-technical issues, like the status of your order or changing your account address.

www.gateway.com

Chapter 3: Getting Help

www.gateway.com

Using Drives and

Multimedia

This chapter provides information on using the multimedia capabilities of your computer. Read this chapter to learn how to:

■ Use the diskette drive

■ Use the CD or DVD drive

■ Record your own CDs and DVDs

Chapter 4: Using Drives and Multimedia

Using the diskette drive

The diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer.

Warning Do not expose diskettes to water or magnetic fields.

Exposure could damage the data on the diskette.

Diskette drive

Activity light

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Eject button

Using the diskette drive

To use a diskette:

1 Insert the arrow-marked end of a diskette into the diskette drive with the

label side facing up. The diskette locks into the drive and the diskette eject button pops out.

2 To access a file on the diskette in Windows XP, click Start, then click My

Computer

double-click the file name.

- OR -

To access a file on the diskette in Windows 2000, double-click the

Computer

the file name.

. Double-click the drive letter (for example, the A: drive), then

icon, the drive letter (for example, the A: drive), then double-click

3 To remove the diskette, make sure that the drive activity light is off, then

press the diskette eject button.

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Chapter 4: Using Drives and Multimedia

RECORDER

Using the CD or DVD drive

You can use your computer to enjoy a wide variety of multimedia features.

Identifying drive types

Look on the front of the drive for one or more of the following logos. Your drive may be a combo drive with multiple logos and multi-functionality.

If your drive has this logo... Your drive type is a... Use your drive to...

CD drive

- OR - CD-RW drive

DVD drive

DVD-RAM/-RW Drive

DVD+RW Install programs, play audio

Install programs, play audio CDs, and access data.

Install programs, play audio CDs, access data, and create CDs.

You can only write to a CD-R disc once. You can write to and erase CD-RW discs multiple times. For more information, see “Creating CDs and DVDs”

on page 37.

Install programs, play audio CDs, play DVDs, and access data.

Install programs, play audio CDs, play DVDs, access data, and record video and data to DVD-RAM, DVD-R, or DVD-RW discs. For more information, see “Creating CDs

and DVDs” on page 37.

CDs, play DVDs, access data, and record video and data to DVD+R, or DVD+RW discs. For more information, see “Creating

CDs and DVDs” on page 37.

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Inserting a CD or DVD

CD or DVD drive

Using the CD or DVD drive

Eject button

Important Some music CDs have copy protection software. You may

not be able to play these CDs on your computer.

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Chapter 4: Using Drives and Multimedia

To insert a CD or DVD:

1 Press the eject button next to the CD or DVD drive. The CD or DVD drive

tray opens.

2 Place the disc in the tray with the label facing up.

Important When you place a single-sided disc in the tray, make sure

that the label side is facing up. If the disc has two playable sides, place the disc so the name of the side you want to play is facing up.

3 Press the eject button again. The CD or DVD drive tray closes.

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Creating CDs and DVDs

You can use Nero Express to copy tracks from a music CD to your hard drive, copy or create data CDs and DVDs, create music CDs, create video DVDs, and more.

Important We recommend that you do not use your computer for

other tasks while creating CDs or DVDs.

Important If you record copyrighted material on a CD or DVD, you

need permission from the copyright owner. Otherwise, you may be violating copyright law and be subject to payment of damages and other remedies. If you are uncertain about your rights, contact your legal advisor.

Important Some CDs have copy protection software. You cannot

create MP3 files from these CDs and you may not be able to listen to these CDs on your computer.

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Chapter 4: Using Drives and Multimedia

Copying a CD or DVD

To copy a music CD, data CD, or data DVD:

1 Click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click

Nero Express. Nero Express opens.

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Creating CDs and DVDs

2 Click Copy entire disc. The Select source and destination screen opens.

3 Insert the music CD or data CD or DVD you want to copy into your

recordable drive. If you have two drives, insert the disc in your non-recordable drive.

4 Click the arrow to open the Source drive list, then click the drive that

contains your source disc.

5 Click the arrow to open the Destination drive list, then click your recordable

drive.

6 If you have two CD or DVD drives, click to select the Quick copy check box.

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Chapter 4: Using Drives and Multimedia

7 Click Burn. The Nero’s Title and CD Database dialog box opens.

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Creating CDs and DVDs

8 Wait until the dialog box closes.

- OR -

Click

Cancel.

The Burning Process screen opens. If you are using one drive, Nero Express copies the tracks or files to your hard drive. If you are using two drives, Nero Express copies the tracks from the source disc to the blank, recordable disc.

9 If you are using one drive, a message prompts you to insert a CD or DVD.

Remove the source CD or DVD, insert a blank, writable CD or DVD, then wait for the message box to close. Nero Express copies the files from your hard drive to the writable CD or DVD.

10 When a message tells you that the recording is complete, click OK. 11 Click Next to return to the main Nero Express screen. 12 Click Exit.

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Chapter 4: Using Drives and Multimedia

Creating a data CD or DVD

To create a data CD or DVD:

1 Click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click

Nero Express. Nero Express opens.

2 Insert a blank, writable CD or DVD into your recordable drive. 3 If a dialog box opens, click Take no action, then click OK. 4 Move your pointer over Data, then click Data Disc. The Disc Content screen

opens.

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5 Click Add. The Select Files and Folders dialog box opens.

Creating CDs and DVDs

6 Browse to the folder that contains the files you want to add. You can click

the arrow to open the click folders in the files.

Location list, then click a drive or folder, or you can

Name list. Press and hold the CTRL key to select multiple

7 Click Add. You can continue to select files and click Add. 8 After you select all your files, click Finished.

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Chapter 4: Using Drives and Multimedia

9 Click Next. The Final Burn Settings screen opens.

10 Click the arrow to open the Current recorder list, then click your recordable

drive.

11 Click Burn. The Burning Process screen opens and Nero Express burns the

files to the CD.

12 When a message tells you that the recording is complete, click OK. 13 Click Next to return the main Nero Express screen. 14 Click Exit.

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Copying music tracks

To copy music CD tracks to your hard drive:

1 Click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click

Nero Express. Nero Express opens.

2 Insert the music CD that has the tracks you want to copy into your CD

drive.

3 If an Audio CD dialog box opens, click Take no action, then click OK. 4 Click More. The Nero Toolbar opens.

Creating CDs and DVDs

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Chapter 4: Using Drives and Multimedia

5 Click the Save Tracks icon. The Nero’s Title and CD Database dialog box

opens.

6 Wait until the dialog box closes.

- OR -

Click

Cancel.

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Creating CDs and DVDs

7 If a message box opens, click OK. The Save Tracks dialog box opens.

8 Click the arrow button to open the Output file format list, then click the

format you want for the saved tracks.

9 To record all the tracks, click GO. The recording process begins.

- OR -

To record selected tracks, hold down the C want, then click

GO. The recording process begins.

TRL key, click the tracks you

10 After the recording is complete, click Close.

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Chapter 4: Using Drives and Multimedia

Creating a music CD

To create a music CD:

1 Click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click

Nero Express. Nero Express opens.

2 Insert a blank, writable CD into your recordable drive. 3 If a dialog box opens, click Take no action, then click OK. 4 Move your pointer over Music, then click one of the following options:

■ Audio CD to create a music CD that will play on all CD players. Nero

Express converts MP3 and WMA files to Audio CD format.

■ Audio and Data CD to create a CD that contains tracks and data files.

You can play the music files in a CD player and you can view all files on your computer.

■ MP3 Disc to create a CD using MP3 files. You can play the CD on your

computer or a player that supports MP3 files.

■ WMA disc to create a CD using WMA files. You can play the CD on

your computer or a player that supports WMA files.

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The screen you use to add files opens.

Creating CDs and DVDs

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Chapter 4: Using Drives and Multimedia

5 Click Add. The Select Files and Folders dialog box opens.

6 Browse to the folder that contains the files you want to add. You can click

the arrow to open the click folders in the files.

Location list, then click a drive or folder, or you can

Name list. Press and hold the CTRL key to select multiple

7 Click Add. You can continue to select files and click Add. 8 After you select all your files, click Finished.

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9 Click Next. The Final Burn Settings screen opens.

Creating CDs and DVDs

10 Click the arrow to open the Current recorder list, then click your recordable

drive.

11 Click Burn. The Burning Process screen opens and Nero Express burns the

files to the CD.

12 When a message tells you that the recording is complete, click OK. 13 Click Next to return the main Nero Express screen. 14 Click Exit.

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Chapter 4: Using Drives and Multimedia

Advanced features

In addition to Nero Express, you can use:

■ Nero BackItUp to create a backup of files on your hard drive, then use

BackItUp to restore the files you backed up in case of a hard drive failure, virus, or other problem.

■ Nero CD-DVD Speed to test your CD and DVD drives for transfer rates,

load and eject times, seek and access times, and more.

■ Nero Cover Designer to create labels for your CDs and DVDs, covers for

your CD and DVD cases, booklets to include with your CDs and DVDs, and more.

■ Nero DriveSpeed to control CD or DVD drive read speed and spin down

time.

■ Nero InfoTool to find out about your drive capabilities and your computer

configuration.

To use these programs, click

Programs

For more information, see the online help in the programs and the online user’s guides. To access the user’s guides, click

DVD

, then click the program you want.

, User’s Guides, then click the guide you want.

Start, All Programs, Burn a CD or Data DVD, Nero

Start, All Programs, Burn a CD or Data

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Maintaining Your

Computer

This chapter provides basic information about maintaining your computer hardware and software. Read this chapter to learn how to:

■ Care for your computer

■ Create an emergency startup diskette

■ Protect your computer from viruses

■ Manage hard drive space

■ Back up files

■ Clean your computer

Chapter 5: Maintaining Your Computer

Caring for your computer

To extend the life of your system:

■ Be careful not to bump or drop your computer, and do not put any objects

on top of it. The case, although strong, is not made to support extra weight.

■ When transporting your computer, we recommend that you put it in the

original packaging materials.

■ Keep diskettes and your computer away from magnetic fields. Magnetic

fields can erase data on both diskettes and hard drives.

■ Avoid subjecting your computer to extreme temperature changes. The case

can become brittle and easy to break in cold temperatures and can melt or warp in high temperatures. Damage due to either extreme is not covered by your warranty. As a general rule, your computer is safest at temperatures that are comfortable for you.

■ Keep all liquids away from your computer. When spilled onto computer

components, almost any liquid can result in extremely expensive repairs that are not covered under your warranty.

■ Avoid dusty or dirty work environments. Dust and dirt can clog the

internal mechanisms.

Use the following table to set up a regular maintenance schedule.

Maintenance task Immediately

Monthly When needed See...

after purchase

Check for viruses X X page 55

Manage hard drive space X page 58

Clean up hard drives X X page 59

Scan hard drive for errors X X page 60

Defragment hard drive X X page 62

Back up files X X page 64

Clean computer X page 66

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Protecting your computer from viruses

A virus is a program that attaches itself to a file on a computer, then spreads from one computer to another. Viruses can damage data or cause your computer to malfunction. Some viruses go undetected for a period of time because they are activated on a certain date.

Protect your computer from a virus by:

■ Using the Norton

on diskettes, attached to e-mail messages, or downloaded from the Internet.

■ Checking all programs for viruses before installing them.

■ Disabling macros on suspicious Microsoft Word and Excel files. These

programs will warn you if a document that you are opening contains a macro that might have a virus.

■ Periodically updating the Norton AntiVirus program to protect against the

latest viruses.

AntiVirus program to check files and programs that are

Help and

Support

For more information about protecting your computer against viruses in Windows XP, click Start, then click Help and Support.

Type the keyword viruses in the HelpSpot Search box

, then click the arrow.

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Chapter 5: Maintaining Your Computer

To scan for viruses:

1 Click Start, All Programs, Norton AntiVirus, then click Norton AntiVirus 2003.

Norton AntiVirus opens.

Scan for

viruses

2 Click Scan for Viruses.

Scan

3 Click the type of scan you want to make in the Scan for Viruses area, then

under Actions, click

Scan.

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Protecting your computer from viruses

To remove a virus:

1 If Norton AntiVirus finds a virus, follow all on-screen instructions to

remove the virus.

2 Turn off your computer and leave it off for at least 30 seconds. 3 Turn on your computer and rescan for the virus.

To update Norton AntiVirus:

1 Make sure that you are connected to the Internet. 2 Click Start, All Programs, Norton AntiVirus, then click LiveUpdate - Norton

AntiVirus

. The LiveUpdate wizard opens.

3 Follow the on-screen instructions to update your Norton AntiVirus

program with the latest virus protection files.

4 When the program has finished, click Finish.

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Chapter 5: Maintaining Your Computer

Managing hard drive space

Windows provides several utilities you can use to manage your hard drive.

Checking hard drive space

To check hard drive space:

1 In Windows XP, click Start, then click My Computer. The My Computer

window opens.

- OR -

In Windows 2000, double-click the window opens.

My Computer icon. The My Computer

2 Right-click the drive that you want to check for available file space, then

Properties. Drive space information appears.

click

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Managing hard drive space

Using Disk Cleanup

Delete unnecessary files, such as temporary Windows files, to free hard drive space.

To use the Windows Disk Cleanup program:

1 In Windows XP, click Start, then click My Computer. The My Computer

window opens.

- OR -

In Windows 2000, double-click the window opens.

My Computer icon. The My Computer

2 Right-click the hard drive that you want to delete files from, for example

Local Disk (C:), then click General tab.

Properties. The Properties dialog box opens at the

3 Click Disk Cleanup. The Disk Cleanup dialog box opens.

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Chapter 5: Maintaining Your Computer

4 Make sure that the check box beside each file type you want to delete is

selected. For more information about file types you can delete, read the descriptions in the Disk Cleanup dialog box.

5 Click OK, then click Yes.

Help and

Support

For more information about keeping the hard drive space free of unnecessary files in Windows XP, click Start, then click Help and Support.

Type the keyword disk cleanup in the HelpSpot Search box , then click the arrow.

Checking the hard drive for errors

The Error-checking program examines the hard drive for physical flaws and file and folder problems. This program corrects file and folder problems and marks flawed areas on the hard drive so Windows does not use them.

If you use your computer several hours every day, you probably want to run Error-checking once a week. If you use your computer less frequently, once a month may be adequate. Also use Error-checking if you encounter hard drive problems.

To check the hard drive for errors:

1 In Windows XP, click Start, then click My Computer. The My Computer

window opens.

- OR -

In Windows 2000, double-click the window opens.

My Computer icon. The My Computer

2 Right-click the hard drive that you want to check for errors, for example

Local Disk (C:), then click

Properties. The Properties dialog box opens.

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3 Click the Tools tab.

Managing hard drive space

4 Click Check Now. 5 Click the options you want to use, then click Start. For help, press F1.

Windows checks the drive for errors. This process may take several minutes. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found.

6 Correct any problems that are found by following the on-screen

instructions.

7 Click OK.

Help and

Support

For more information about checking the hard drive for errors in Windows XP, click Start, then click Help and Support.

Type the keyword checking for disk errors in the HelpSpot Search box , then click the arrow.

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Chapter 5: Maintaining Your Computer

Defragmenting the hard drive

When working with files, sometimes Windows divides the file information into pieces and stores them in different places on the hard drive. This is called fragmentation, and it is normal. In order for your computer to use a file, Windows must search for the pieces of the file and put them back together. This process slows the hard drive performance.

The Disk Defragmenter program organizes the data on the drive so each file is stored as one unit rather than as multiple pieces scattered across different areas of the drive. Defragmenting the information stored on the drive can improve hard drive performance.

While the Disk Defragmenter program is running, do not use your keyboard or mouse because using them may continuously stop and restart the defragmenting process. Also, if you are connected to a network, log off before starting Disk Defragmenter. Network communication may stop the defragmentation process and cause it to start over.

To defragment the hard drive:

1 In Windows XP, click Start, then click My Computer. The My Computer

window opens.

- OR -

In Windows 2000, double-click the window opens.

My Computer icon. The My Computer

2 Right-click the hard drive that you want to defragment, for example Local

Disk (C:), then click

Properties. The Properties dialog box opens.

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3 Click the Tools tab.

Managing hard drive space

4 Click Defragment Now. 5 If Disk Defragmenter does not start automatically, click Defragment or Start.

Disk Defragmenter shows its progress on the computer display. When finished, Disk Defragmenter asks if you want to quit the program.

6 Click Close or Yes, then click the X in the top-right corner to close the Disk

Defragmenter window.

Help and

Support

For more information about defragmenting the hard drive in Windows XP, click Start, then click Help and Support.

Type the keyword defragmenting in the HelpSpot Search box , then click the arrow.

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Chapter 5: Maintaining Your Computer

Backing up files

Backing up files and removing them from the hard drive frees space for new files on the hard drive. It also protects you from losing important information if the hard drive fails or you accidentally delete files.

You should back up your files regularly to a writable CD (if you have a recordable drive) or to diskettes. Use a backup device, such as a recordable drive or tape drive, to do a complete hard drive backup. For more information, see “Creating

CDs and DVDs” on page 37. If you do not have a high-capacity backup device

and you want to purchase one, you can contact Gateway’s Add-on Sales department or visit the Accessories Store at accessories.gateway.com

Help and

Support

For more information about backing up files in Windows XP, click Start, then click Help and Support.

Type the keyword saving files in the HelpSpot Search box , then click the arrow.

Using the Scheduled Task Wizard

The Scheduled Task Wizard lets you schedule maintenance tasks such as running Disk Defragmenter and Error-checking.

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Managing hard drive space

To start the Scheduled Task Wizard:

1 Click Start, All Programs, Accessories, System Tools, then click Scheduled

Tasks

. The Scheduled Tasks window opens.

2 Double-click the Add Scheduled Task icon. The Scheduled Task Wizard

opens.

3 Click Next, then click the task or program you want to schedule and follow

the on-screen instructions to customize the task.

Important Your computer must be on during scheduled tasks. If your

computer is off, scheduled tasks will not run.

Help and

Support

For more information about using the Scheduled Tasks Wizard in Windows XP, click Start, then click Help and Support.

Type the keyword Scheduled Task Wizard in the HelpSpot Search box , then click the arrow.

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Chapter 5: Maintaining Your Computer

Cleaning your computer

Keeping your computer clean and the vents free from dust helps keep your system performing at its best. You may want to gather these items and put together a computer cleaning kit:

■ A soft, lint-free cloth

■ Glass cleaner (not for use on LCD panels)

■ An aerosol can of air that has a narrow, straw-like extension

■ Isopropyl alcohol

■ Cotton swabs

■ A CD or DVD drive cleaning kit

Cleaning the exterior

Warning When you shut down your computer, the power turns off,

but some electrical current still flows through your computer. To avoid possible injury from electrical shock, unplug the power cord and modem cable from the wall outlets.

Tips & Tricks When cleaning the case, do not use abrasive or solvent

cleaners because they can damage the finish. Use soap and water or a dilution of water and isopropyl alcohol.

Always turn off your computer and other peripherals before cleaning any components.

Use a damp, lint-free cloth to clean your computer and other parts of your system. Do not use abrasive or solvent cleaners because they can damage the finish on components.

Your computer is cooled by air circulated through the vents on the case, so keep the vents free of dust. With your computer turned off and unplugged, brush the dust away from the vents with a damp cloth. Be careful not to drip any water into the vents. Do not attempt to clean dust from the inside your computer.

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Cleaning your computer

Cleaning the keyboard

You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys.

If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it.

Cleaning the monitor screen

If your monitor is a flat panel display, use a soft cloth and water to clean the monitor screen. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth.

Warning The monitor screen is made of specially coated glass and

can be scratched or damaged by abrasive or ammonia-based glass cleaners.

- OR -

If your monitor is not a flat panel display, use a soft cloth and glass cleaner to clean the monitor screen. Squirt a little cleaner on the cloth (never directly on the screen), and wipe the screen with the cloth.

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Chapter 5: Maintaining Your Computer

Cleaning the mouse

If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy.

Clean your optical mouse by wiping the bottom of the mouse with a damp lint-free cloth.

To clean your trackball mouse:

1 Turn the mouse upside down. 2 Rotate the retaining ring on the bottom of the mouse counter-clockwise,

then remove the retaining ring and mouse ball.

3 Remove any dust, lint, or dirt from the mouse ball with a soft cloth.

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Cleaning your computer

4 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol.

Mouse rollers

5 Replace the mouse ball and lock the retaining ring into place.

Help and

Support

For a video tutorial about cleaning the mouse in Windows XP, click Start, then click Help and Support.

Type the keyword Video tutorials in the HelpSpot Search box , then click the arrow.

Click Cleaning the mouse.

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Chapter 5: Maintaining Your Computer

Power management

Computer equipment can account for a significant portion of energy use in the home and office environment. You may not want to shut down your computer each time you leave it, especially if you plan to be away for only a short time. Windows lets you use the following modes to conserve energy when the system is not in use:

■ Standby – while your computer is in Standby mode, it switches to a low

power state where devices, such as the monitor and drives, turn off and the entire system uses less power.

Always save your work before using Standby mode. In Standby mode, your computer reduces or turns off the power to most devices except memory. However, the information in the memory is not saved to the hard drive. If power is interrupted, the information is lost.

■ Hibernate – (also called save to disk) writes all current memory (RAM)

information to the hard drive, then turns your computer completely off. The next time you turn on your computer, it reads the memory information from the hard drive and opens the programs and documents that were open when you activated Hibernate mode. For more information, see “Activating and using Hibernate mode” on page 75.

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Using power saving modes

Power management

If your computer is...

On Enter

On Enter Hibernate

In Standby mode

In Hibernate mode

...and you want

...then

to...

In Windows XP, click Start, Turn off computer, then

Standby mode

mode (must be activated)

Exit Standby mode Move the mouse or press a key on your keyboard.

Exit Hibernate mode

click Standby.

- OR -

In Windows 2000, click Start, then click Shut Down. Click the arrow button to open the What do you want your computer to do list, then click Standby. Click OK.

In Windows XP, click Start, then click

Turn Off C ompu ter. Press and hold Hibernate.

- OR -

In Windows 2000, click Start, then click Shut Down. Click the arrow button to open the What do you want

your computer to do list, then click Hibernate. Click OK.

Press the power button.

Changing power settings

SHIFT, then click

You can change power management settings, such as the power button function and power-saving timers, by changing power settings in Windows. You can also adjust power schemes and adjust advanced power settings.

Power schemes (groups of power settings) let you change power saving options such as when the monitor or hard drive is automatically turned off. You can select one of the defined power schemes or create a custom power scheme.

Advanced power settings let you assign different power saving modes to the power button.

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Chapter 5: Maintaining Your Computer

Changing the power scheme

To change the power scheme:

1 In Windows XP, click Start, then click Control Panel. The Control Panel

window opens. If your Control Panel is in Category View, click

and Maintenance

- OR -

Performance

In Windows 2000, click Panel window opens.

Start, Settings, then click Control Panel. The Control

2 Click/Double-click the Power Options or Power Management icon. The Power

Options Properties dialog box opens.

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Power management

3 Click the arrow button to open the Power Schemes list, then click the power

scheme you want.

- OR -

Click an arrow button to open the

off hard disks

scheme, click

list, then click the time you want. To save your custom power

Save As and type a name for the scheme.

System standby, Turn off monitor, or Turn

4 Click OK.

Help and

Support

For more information about changing the power scheme in Windows XP, click Start, then click Help and Support.

Type the keyword power scheme in the HelpSpot Search box , then click the arrow.

Changing advanced power settings

To change advanced power management settings:

1 In Windows XP, click Start, then click Control Panel. The Control Panel

window opens. If your Control Panel is in Category View, click

and Maintenance

- OR -

In Windows 2000, click Panel window opens.

Start, Settings, then click Control Panel. The Control

Performance

2 Click/Double-click the Power Options or Power Management icon. The Power

Options Properties dialog box opens.

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Chapter 5: Maintaining Your Computer

3 Click the Advanced tab.

4 Click the arrow button to open a Power buttons list, then click the power

setting mode you want to use.

5 Click OK.

Help and

Support

For more information about changing the power management settings in Windows XP, click Start, then click Help and Support.

Type the keyword power management in the HelpSpot Search box , then click the arrow.

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Activating and using Hibernate mode

To activate Hibernate mode:

1 In Windows XP, click Start, then click Control Panel. The Control Panel

window opens. If your Control Panel is in Category View, click

and Maintenance

- OR -

Power management

Performance

In Windows 2000, click Panel window opens.

Start, Settings, then click Control Panel. The Control

2 Click/Double-click the Power Options or Power Management icon. The Power

Options Properties dialog box opens.

3 Click the Hibernate tab.

4 Click the Enable hibernation check box, then click Apply. Hibernate mode

is now an option you can select in the Power Schemes and Advanced tabs and in the Turn Of f C omputer or Shut Down Windows dialog box.

5 Click OK.

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Chapter 5: Maintaining Your Computer

To use Hibernate mode:

■ As an automatic power savings mode:

Open the Power Options Properties dialog box, then click the tab. Click the arrow button to open a

System hibernates list, then click the

time you want to use.

-OR-

Open the Power Options Properties dialog box, then click the Hibernate is now an option in the

■ As a manually-selected power savings mode:

In Windows XP, click

HIFT, then click Hibernate.

Start, then click Tur n O ff C ompu ter. Press and hold

Power buttons lists.

-OR-

In Windows 2000, click to open the

OK.

Click

Help and

Support

What do you want your computer to do list, then click Hibernate.

For more information about using Hibernate mode in Windows XP, click Start, then click Help and Support.

Type the keyword hibernate in the HelpSpot Search box

Start, then click Shut Down. Click the arrow button

, then click the arrow.

Power Schemes

Advanced tab.

Setting up an uninterruptible power supply

To install an uninterruptible power supply (UPS):

1 In Windows XP, click Start, then click Control Panel. The Control Panel

Performance

window opens. If your Control Panel is in Category View, click

and Maintenance

- OR -

In Windows 2000, click

Start, Settings, then click Control Panel. The Control

Panel window opens.

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Power management

2 Click/Double-click the Power Options or Power Management icon. The Power

Options Properties dialog box opens.

3 Click the UPS tab.

4 Click Select. The UPS Selection dialog box opens. 5 Click the manufacturer and model of the UPS device. 6 Click the serial port where the UPS device is attached. 7 Click Finish, then click OK.

Help and

Support

For more information about setting up an uninterruptable power supply in Windows XP, click Start, then click Help and Support.

Type the keyword uninterruptable power supply in the HelpSpot Search box , then click the arrow.

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Chapter 5: Maintaining Your Computer

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Restoring

Software

Read this chapter to learn how to:

■ Reinstall device drivers

■ Update device drivers

■ Reinstall programs

■ Reinstall Windows

Chapter 6: Restoring Software

Using the Restoration CDs

Use the Gateway Restoration CDs to reinstall device drivers, your operating system, and other programs that were preinstalled at the factory.

Important Before you try to fix a problem by reinstalling software from

your Gateway Restoration CDs, make sure that you have tried these steps first:

■

Use the diagnostics and troubleshooting tools found in HelpSpot. For more information about diagnostics and troubleshooting tools in Windows XP, click Start, then click Help and Support. Type the keyword troubleshooting in the HelpSpot Search box , then click the arrow.

■

See the Troubleshooting section of this guide.

If these steps do not resolve the problem, use the Gateway Restoration CDs to reinstall device drivers or programs.

If reinstalling device drivers or programs does not resolve the problem, reinstall Windows.

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Reinstalling device drivers

Device drivers are programs that control devices such as the computer display, CD or DVD drives, and modems. Drivers translate information between computer devices and programs.

Drivers for your original computer hardware are installed at Gateway. If you install a new device, you need to install the drivers provided by the device manufacturer.

You should reinstall device drivers:

■ If directed to do so while troubleshooting

■ If you see a message indicating that there is a problem with a device driver

If you need to reinstall device drivers because you are directed to do so while troubleshooting or if a message tells you that there is a problem with a device driver, reinstall the device drivers by following the instructions in “To reinstall

device drivers:” on page 81.

If you just reinstalled Windows XP or Windows 2000, the device drivers were automatically reinstalled.

If you are not comfortable with the procedures covered in this section, seek help from a more experienced computer user or a computer service technician.

To reinstall device drivers:

1 Insert the red Drivers CD into the CD or DVD drive. 2 If this is the first time you have inserted the CD, accept the End User

License Agreement (EULA) by clicking

Continue.

Yes, I accept it, then clicking

3 If you are prompted to select your Gateway computer type, click

E-Series / Business Use, then click Continue.

4 If you want to find driver locations for installation on another E-Series

computer, go to Step 8.

- OR -

To install device drivers on this computer, go to the next step.

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Chapter 6: Restoring Software

5 Select a single device driver to reinstall.

- OR -

Click

Automatic Installation, then select multiple device drivers to reinstall.

(Grayed out drivers are not available for Automatic Installation. To select these drivers, click

6 Click Install. 7 Follow any additional on-screen instructions. Depending on the device

driver you are reinstalling, you may only need to restart your computer to complete the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions.

8 To find driver locations for installation on another computer, click the

E-Series Drivers tab, select your E-Series Model and Operating System, then

Search.

click

9 Browse the device types to find the driver location for your other E-Series

computer, then install your driver on the other E-Series computer.

Manual Installation.)

Help and

Support

For more information about reinstalling device drivers in Windows XP, click Start, then click Help and Support.

Type the keyword drivers in the HelpSpot Search box

, then click the arrow.

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Updating device drivers

The Restoration CDs contain a device driver update utility that works over the Internet. If you do not have an Internet service provider, the update utility works by direct-dialing the device driver update service.

To update device drivers:

1 Insert the red Drivers CD into the CD or DVD drive. 2 If this is the first time you have inserted the CD, accept the End User

License Agreement (EULA) by clicking

Continue.

3 If you are prompted to select your Gateway computer type, click

E-Series / Business Use, then click Continue.

4 Click the Web Updates tab. 5 Click Check Now. The Connect window opens. 6 Install available updated device drivers by following the on-screen

instructions. Depending on the device driver you are updating, you may only need to restart your computer to complete the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions.

Yes, I accept it, then clicking

Help and

Support

For more information about updating device drivers in Windows XP, click Start, then click Help and Support.

Type the keyword updating drivers in the HelpSpot Search box , then click the arrow.

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Chapter 6: Restoring Software

Reinstalling programs

If you have problems running a program or if you have reinstalled your operating system, you can reinstall programs from the yellow Applications CD and other program CDs. If you are reinstalling programs from other program CDs, follow the installation instructions on each CD. If you want to reinstall a program, uninstall the old version first.

To reinstall programs from the Applications CD(s):

1 If you just reinstalled Windows, go to Step 4. Otherwise, go to the next

step.

2 In Windows XP, click Start, Control Panel, then click

Add or Remove Programs.

- OR -

In Windows 2000, click

Add or Remove Programs icon.

Start, Settings, Control Panel, then double-click the

3 In the Currently Installed Programs list, click the program you want to

uninstall, then click

Change/Remove and follow the on-screen instructions.

4 Insert the yellow Applications CD into the CD or DVD drive. 5 If this is the first time you have inserted the CD, accept the End User

License Agreement (EULA) by clicking

Continue.

Yes, I accept it, then clicking

6 If you are prompted to select your Gateway computer type, click

E-Series / Business Use, then click Continue.

7 Select a single program to reinstall.

- OR -

Click

Automatic Installation, then select multiple programs to reinstall.

(Grayed out programs are not available for Automatic Installation. To select these programs, click

Manual Installation.)

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Reinstalling programs

8 Click Install. 9 Follow any additional on-screen instructions. Depending on the programs

you are reinstalling, you may only need to restart your computer to complete the installation. However, if a setup wizard opens when you restart your computer, follow the on-screen instructions.

Help and

Support

For more information about reinstalling programs in Windows XP, click Start, then click Help and Support.

Type the keyword installing programs in the HelpSpot Search box , then click the arrow.

To reinstall Works Suite (including Word), games, or other programs from a CD:

1 If you just reinstalled Windows, go to Step 4. Otherwise, go to the next

step.

2 In Windows XP, click Start, Control Panel, then click

Add or Remove Programs.

- OR -

In Windows 2000, click

Add or Remove Programs icon.

Start, Settings, Control Panel, then double-click the

3 In the Currently Installed Programs list, click the program you want to

uninstall, then click

Change/Remove and follow the on-screen instructions.

4 Insert the program CD into the CD or DVD drive. 5 Complete the program reinstallation by following the instructions

included with the program CD.

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Chapter 6: Restoring Software

Reinstalling Windows

If your computer is not working correctly, try the following options to correct the problem:

■ Troubleshooting. For more information, see “Troubleshooting” on

page 131.

■ Reinstalling device drivers. For more information, see “Reinstalling device

drivers” on page 81.

If the options above do not correct the problem, you can use the Restoration CDs to reinstall Windows and other software.

The Restoration CDs step you through reinstalling Windows XP or Windows 2000. If you are reinstalling Windows XP or Windows 2000, the Restoration CDs automatically reinstall the hardware device drivers and some programs as well. You can install any remaining programs by using the program CDs that came with your computer. To reinstall your programs, follow the instructions in “Reinstalling programs” on page 84.

Important If you are prompted for your Windows product key when

you reinstall Windows, you can find the key on the Microsoft Certificate of Authenticity label located on the back or side of your computer case. For more information, see “Microsoft Certificate of Authenticity” on page 8.

To reinstall Windows XP or Windows 2000, and the device drivers:

Caution Back up your personal files before you use this option.

All files on your computer will be deleted!

1 Insert the red Drivers CD into the CD or DVD drive. 2 Restart your computer. 3 Select 2. Boot from CD-ROM. 4 Select a language option. 5 Select 1. Delete all files (Automated Fdisk/Format).

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Reinstalling Windows

6 Select 1. Continue deleting all files and restart. 7 When prompted, press any key to continue. 8 Select 2. Boot from CD-ROM.

9 Select a language option. 10 Select 2. Automated installation of Windows (XP or 2000). 11 If your computer does not have any special hard drive (HDD) controllers,

such as a RAID 0 controller, select

2000)

- OR -

If your computer has special hard drive (HDD) controllers, such as a RAID 0 controller, select

controller drivers

2. Installation of Windows w/ special Hard Disk Drive (HDD)

1. Normal installation of Windows (XP or

12 When prompted, remove the red CD and insert the blue Operating System

CD into the CD or DVD drive, then press any key to continue.

13 When prompted, accept the License Agreement by pressing Y. 14 Wait while the setup program copies files to your hard drive. When your

computer restarts, do NOT press any key to boot from CD.

15 Follow the on-screen instructions to set your

Regional and Language Options.

16 If you are prompted to select your Gateway computer type, click

E-Series / Business Use, then click Continue.

17 When prompted, insert the red Drivers CD, then click OK. 18 When prompted, insert the yellow Applications CD(s), then click Continue.

The Gateway Application Loader automatically installs your drivers and programs. Your computer restarts several times during this process. Do not press any keys or buttons during this process unless prompted to do so.

19 When the Gateway Application Loader has finished, click Close. 20 Install additional programs by following the instructions in “Reinstalling

programs” on page 84.

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Chapter 6: Restoring Software

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Upgrading Your

Computer

This chapter provides information about upgrading and replacing components in your computer. Read this chapter to learn how to:

■ Identify your case style

■ Open the computer case

■ Remove and install drives and components

■ Remove and install add-in cards

■ Remove and install system boards

■ Add memory

■ Change the battery

You must open the computer case to upgrade or replace components. If you are not comfortable with these procedures, get help from a more experienced computer user or computer service technician.

Chapter 7: Upgrading Your Computer

Tips & Tricks When cleaning the case, do not use abrasive or solvent

cleaners because they can damage the finish. Use soap and water or a dilution of water and isopropyl alcohol. For more information, see “Cleaning your computer” on

page 66.

Selecting a place to work

Work on your computer in an area that:

■ Is clean (avoid dusty areas)

■ Is a low-static environment (avoid carpeted areas)

■ Has a stable surface on which to set your computer

■ Has enough room to place all the computer parts

■ Is near a grounded outlet so you can test your computer after installation

■ Is near a telephone (in case you need help from Gateway Technical

Support). The telephone must be directly connected to a telephone jack and cannot be connected to your computer

Gathering the tools you need

Some tools and supplies that you may need to work on your computer are:

■ A Phillips screwdriver

■ A flat-head screwdriver

■ A notebook to take notes

■ Small containers to store various types of screws

■ A grounding wrist strap (available at most electronic stores)

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Gathering the tools you need

Preventing static electricity discharge

The components inside your computer are extremely sensitive to static electricity, also known as electrostatic discharge (ESD).

Warning ESD can permanently damage electrostatic

discharge-sensitive components in your computer. Prevent ESD damage by following ESD guidelines every time you open the computer case.

Warning To avoid exposure to dangerous electrical voltages and

moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case.

Before opening the computer case, follow these guidelines:

■ Turn off your computer.

■ Wear a grounding wrist strap (available at most electronics stores) and

attach it to a bare metal part of your computer.

Warning To prevent risk of electric shock, do not insert any object

into the vent holes of the power supply.

■ Touch a bare metal surface on the back of the computer.

■ Unplug the power cord and the modem and network cables.

Before working with computer components, follow these guidelines:

■ Avoid static-causing surfaces such as carpeted floors, plastic, and packing

foam.

■ Remove components from their antistatic bags only when you are ready

to use them. Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection.

■ Always hold expansion cards by their edges or their metal mounting

brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface.

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Chapter 7: Upgrading Your Computer

Opening the case

Warning To avoid exposure to dangerous electrical voltages and

moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case.

To open the computer case:

1 Follow the instructions under “Preventing static electricity discharge” on

page 91.

2 Shut down your computer, then disconnect the power cord and modem,

network, and all peripheral device cables.

3 Press the power button to drain any residual power from your computer. 4 If the case cover has a shipping screw installed on the back of the case,

remove the screw. For information about the location of the screw, see

“Back” on page 4.

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5 Push in on the cover release handle.

Opening the case

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Chapter 7: Upgrading Your Computer

6 Pull the side panel away from the case.

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Gateway E-6100 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Front

Back

Identifying your model

Gateway model number

Gateway serial number

Microsoft Certificate of Authenticity

Finding your specifications

Accessories

Protecting from power source problems

Starting your computer

Turning off your computer

Restarting (rebooting) your computer

Working safely

Reducing eye strain

Setting up your computer desk and chair

Setting up your computer and computer accessories

Sitting at your computer

Avoiding discomfort and injury from repetitive strain

Getting Help

HelpSpot

Searching for a topic

HelpSpot videos

Do More With Gateway

Online help

Gateway Web site

Using eSupport

Using the diskette drive

Using the CD or DVD drive

Identifying drive types

Inserting a CD or DVD

Creating CDs and DVDs

Copying a CD or DVD

Creating a data CD or DVD

Copying music tracks

Creating a music CD

Advanced features

Caring for your computer

Protecting your computer from viruses

Managing hard drive space

Checking hard drive space

Using Disk Cleanup

Checking the hard drive for errors

Defragmenting the hard drive

Backing up files

Using the Scheduled Task Wizard

Cleaning your computer

Cleaning the exterior

Cleaning the keyboard

Cleaning the monitor screen

Cleaning the mouse

Power management

Using power saving modes

Changing power settings

Changing the power scheme

Changing advanced power settings

Activating and using Hibernate mode

Setting up an uninterruptible power supply

Using the Restoration CDs

Reinstalling device drivers

Updating device drivers

Reinstalling programs

Reinstalling Windows

Selecting a place to work

Gathering the tools you need

Preventing static electricity discharge

Opening the case